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Snap Rentals at Queenstown Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Friendly, professional and efficient staff in Queenstown branch.
Cons: The car's age, and condition in particular. Needed a new windscreen, brakes and rattles fixed. No vacuum between customers.
Pros: That they picked us up from the airport
Cons: When dropping the car off out of hours there’s no service to the airport and the one that you offer is 5 times the price of a taxi
Pros: Nothing to like about the Queenstown experience trying to rent people run down and shit cars tell me that they didn’t have any other cars available until I stood my ground
Pros: See above.
Cons: See above.
Pros: Friendly and professional
Cons: Not much options for a car to choose from
Pros: Such great professional, friendly customer service.
Cons: I was originally given a car with a completely bald tyre. When I challenge this I was told it would be ok and was legal. The car was eventually changed after I refused to accept it
Pros: i got service that Snap drove me to my hotel upon returning car.
Cons: Snap closes at 17:00 . It would be great if Snap can support for passenger who arrives at later flight.
Pros: Great service along with friendly staff. Makes the whole process a lot easier. Highly recommend this guys. These guys were short on staff but were still meeting customer requirements with a smile on their face.
Pros: friendly efficient and helpful
Pros: Friendly staff! I was able to just leave the keys at drop off when the shuttle came. Shuttle was convenient and ran often!
Cons: Need more staff or separation of duties when it’s super busy
Pros: Fast and smooth
Pros: The Staff at the Snap Rentals were amazing.
Pros: Very good customer service
Pros: They are kind.
Cons: All the rent cars they offered when I pick up have run more or less than 100,000km, consuming more petrol at lower power. Even too low battery to start. They said "worn cars because of low rental prices". They should have mentioned these facts before booking rather than no option at the pick-up desk.
Pros: Friendly staff
Pros: Promo no hassle service
Cons: Car could have been cleaner
Pros: The guys at the reception desk and the shuttle driver were all great. They were very friendly and helpful even though our flight was delayed and we didnt arrive until after 5pm when the office officially closes
Pros: JJ especially at rental desk especially friendly and helpful but all staff were good. Very, very hard to find location to return car due to poor signage. Good value
Cons: Difficulty in finding return location
Pros: The fast and friendly service from staff
Pros: Slow to pickup, very fast return.
Cons: They worked very but but we're short staffed. Hence it took a while to pickup the car. Very friendly and helpful staff.
Pros: Very friendly and helpful
Cons: All good
Pros: Very small office in wet weather
Pros: Efficient and courteous
Cons: bit slow because of short staff
Pros: Great customer f2f service
Pros: Shuttle pick up from the airport was fast and easy. Pick up of the vehicle was fast. Car even though looked small was big inside, great on petrol. Drop of easy. Received bond back quickly.
Cons: A few dings in the car. Bond of 2000 even though I had full insurance was a little high.
Pros: Time and staff was good, they are good at what they do.
Cons: Windscreen inside wasn’t that clean. GPS was showing 100 kmph, but road signs were different, they weren’t matching. The rest was fine no issues, enjoyed.
Pros: Quick response, great car , amazing trip.
Pros: Friendly staff. Reliable car Definitely recommend snap rentals and will use them the next time I return to visit my birth country New Zealand
Cons: I didn’t read instructions properly and it took awhile at Queenstown to work out where to collect from and waiting outside in the snow storm unsure if the email request for a pick up had gone through
Pros: As above, quick, easy and shuttle service to airport.
Cons: Nothing to write here - all good!
Cons: Staff were somewhat rude and seemed to be rushing us out the door before we got evidence of the cars condition.
Pros: Friendly van driver
Cons: Guy talked to long checking car in making chit chat. After a huge flight, having to leave partner with all our luggage and out two year old on own at airport cause transfer van full, the last thing I wanted was to hear his life story! Cars were old and crappy. Key lock worked half the time. Wouldn't get a car from their again and will only get one available from airport in future that takes debit credit cards.
Pros: All of the above.
Pros: Happy agents.
Cons: Poor response to misquoted booking price. Likely to consider going elsewhere in future.
Pros: Professional, friendly, accommodating, helpful, good advice, fast
Pros: Fast efficient and friendly
Cons: Difficult to get pickup by shuttle from airport- had to catch uber Wipers on car for rain not super effective
Cons: Reece was very helpful.
Pros: Really friendly and helpful staff
Pros: Very easy, easy for young drivers, nice new car, friendly service
Cons: Charged me insurance twice but this was bc I was misled by discovercars and accepted insurance twice- so I effectively paid TWICE for insurance. Misrepresentation and sneaky!
Pros: Upgraded to a hybrid.
Pros: The car is not bad but it's expensive
Cons: The agent charged me NZD60 for the snow chain that I didn't buy. I told him to cancel the payment and redo it on the spot but he just said he needed time to apply for a refund but until today, I haven't received the refund! Disappointing! Can you guys help?
Pros: Friendly, helpful and efficient
Cons: Vehicle was a bit untidy inside and out
Pros: Outside of the above mentioned, car was great and served its purpose well.
Cons: I couldn’t believe they rent 4 wheel drives in Queenstown with no roof rack option? I had to purchase a roof rack to carry my ski gear
Pros: The process of pick-up and drop-off cars is simple and efficient. A very patient staff explained and demonstrated in detail how to use the snow chains.
Cons: My family and I arrived at Queenstown airport after 5 pm due to an hour delay in the flight. Unfortunately, the car rental company was closed and we had to take a taxi to the hotel. It would be perfect if the rental car company could provide airport transfers outside of business hours.
Pros: - Car battery went flat when lights left on. Good turn around time for getting someone to come and jump start car. - Price was good for vehicle. - Car was clean.
Cons: - Unable to speak with person on phone when calling. - Little info provided for shuttle transfer. - Car not ready when arrived to pickup. - Very slow when doing paper work etc. - Did not accept my visa or mastercard. I've hired cars for over about 10yrs and cards never been rejected. Luckily my partner had a credit card. - Unapologetic for poor service.
Pros: Friendliness and efficiency
Cons: That they didnt have the car I booked available for me when I showed up and that I had to return the next day to get the actual car I booked.
Pros: Helpful staff, efficient process
Cons: Having to leave the airport to get the car
Pros: The quick check-in before picking up car.
Cons: We had to get our own way back to airport as the office closed at 5pm.
Pros: The guys were helpful.
Cons: The fact I spent time filling out all the information for checkin the night before and it was not useful. Check in waiting time, waited 20+ minutes in the office as two other parties checked in. The shuttle was the very last shuttle to arrive, even though we called early. Was told 10-15 minutes, waited 35. If these wait times were shorter this place would be a 10/10
Pros: Friendly reliable service. After inspection of car on drop off, Snap representative stated they would process a full refund of my $2000 deposit.
Cons: The car had a quite a few scratches and chips and a door dent when picking up car, which made us a little nervous whether we would get all of our deposit back.
Pros: Friendly staff
Cons: Time spent picking up the car, staff were very disorganised.
Cons: They asked me to cancel full cover insurance from discover cars..coz they have got their own.. what for pay online then pay again when we collect the car.. i ended up paying two insurances.
Cons: Got a car with dim headlight. Couldnt see ahead at night which nearly killed me and mum :). Went to get the car changed the next day and was told to keep the high beam on? R u serious? Really dangerous and ignorant of potential hazards/accidents. The guy cleaned the headlights saying that it should be fine now. Well, it shouldve been done before u rented out the bloody car, innit? I told ma friends and brother. Was told that you guys should give me a refund for the first 2 nights. Please review
Pros: Guys at the shop were awesome, they do love there job and so good at multi tasking. Explaining things about the car and terms and conditions of car was great.
Pros: Absolutely outstanding!! 👍🏽👍🏽👍🏽👌👌👌
Cons: Fabulous and easy!!
Pros: Friendly team and great support
Pros: Car itself
Cons: Distance from airport & busy time with bottle neck at pick up & drop off
Pros: Reception staff at Queenstown very attentive
Pros: Team were quick to respond and resolve issues .
Cons: Nothing, great team
Pros: Greeted very well at airport. Great service at the office. Given an upgrade and it was a Hybrid so that was a real bonus. Wonderful car. So happy with Snap and would recommend to others
Pros: Provided relevant insurance
Cons: Nothing to complain about
Pros: The people.
Cons: I liked everything.
Pros: Very friendly and efficient staff at both ends of the rental. Great little car that drove easily and got us where we wanted with no dramas. Will use Snap again, that’s for sure! Thank you to the team.
Pros: Excellent customer service
Pros: Very helpful and friendly. Would highly recommend and book again next time for sure. THANK YOU RHYS!
Cons: No words. Such an amazing job.
Pros: Service was terrible!. Will not be using Snap again!
Cons: From the start it was bad, from booking online via a 3rd party, I will not trust it again. We got left at the airport and when we tried contacting the rental company it took 20 mins to get a hold of someone and they didn't seem empathetic or reassuring. It seemed chaotic and they didn't know what they were doing.
Pros: I have previously acknowledged the service you have given us - and happy to do it again. Excellent, courteous service from start to finish. Well done. We’ll be back.
Pros: Friendly staff & clear instructions
Pros: Friendly staff
Cons: The wait on both pickup and drop off
Cons: I purchased insurance off Discovercars, when uplifting the car Snap had no record and charged me a second time, no refund given by Snap who stated that I should have rented car directly from them as this happens quite regularly,
Pros: Nothing at all.
Cons: No after hours pickup. Not made clear on the website. First time in travelling regularly for more than 30 years that this has occured. Flights delayed so we were told to "come back and collect the vehicle tomorrow". Simply unacceptable.
Pros: Pick up from the airport
Pros: Very friendly staff, can see that they were short of staff but willing to provide with the best and fast services as they can. Impressed.
Cons: Cleanliness of the vehicle, need to work more on it for the hygiene. Wind screen wipers have to be change ASAP. Car that advertised on the website (discovercars.com) doesn't match the model that I booked, and turn out to be the older model which I not really appreciated.
Pros: Very Buy at the counter but easy and friendly.
Cons: Car was okay.
Pros: The car was good but they charged us yhe price twice and it was really hard to get hold of the representatives. Whenever you call they gave an 0800 number. Theres always, a long queue and its, a tiny office in Queenstown.
Cons: Customer services. Charged the amount twice. Had to call again and again to get the refund.
Cons: Insurance set up between discover cars and snap
Pros: Easy pickup once I was in the office
Cons: Too understaffed, creating delays at drop off - NO ONE ANSWERED MY PHONECALLS!!! I paid more than what Imwas quoted, without a clear explanation why.
Pros: Everything! Pick up was prompt, customer service was excellent and drop off was easy! The vehicle was suitable to our needs and super efficient which is exactly what we required!
Cons: Nothing to add
Cons: Too many unneccassery charges.I had dropped the car within the normal hrs but was still charged for out of hrs services
Pros: Friendly and supportive team
Cons: The insurance issue was a shambles. Despite buying insurance through Discover, Snap did not recognise this and as such they wanted a $2000 bond. This needs to be sorted out between Discover and Snap. Consequently I will never go with Discover again and have told friends and colleagues to steer clear
Cons: Could not get hold of Snap manager and had to hire a car from another company
Pros: Overall great experience
Pros: Friendly and sense of humor
Cons: All of it
Pros: Please highlight / make more visible that the Queenstown desk is not at the airport.
Cons: The representative was working alone and very busy. He was doing a great job
Pros: The staff very friendly and helpful.
Cons: No airport drop off as there office hours are 8am - 5pm where my flight was at 8.25 lucky there were others there dropping off there rentals and we all caught a taxi to the airport
Pros: staff was already at the airport to pick us up, and they are very friendly and kind
Pros: Easy quick friendly service, 100% better then service provided to me by discovery cars
Cons: Snap rentals is good
Pros: Really friendly, great service.
Cons: The website pick up was difficult to use
Pros: friendly staff, great service. awesome car (got a free upgrade) pick up drop off service
Cons: not much that I can think of
Pros: Friendly guys
Cons: I have no idea what I did not like about the service
Pros: Great staff very helpful
Pros: Friendly staff
Cons: Car was quite worn out
Pros: Overall fast and efficient service, staff were very friendly and helpful and gave excellent advice.
Cons: There was nobody in the office when we arrived to collect our rental, so we had to walk out to the main work area. The staff working were very friendly about it, but we did feel a bit uncomfortable intruding on the work space, especially during Level 2 restrictions.
Pros: Nothing in particular
Cons: The person at the desk had an attitude that suggested they really didn't give a toss about the deposit we made or the terms of the online booking.
Pros: fast, friendly and economical.
Cons: we had to pay extra for bus to take us from Queenstown to the airport to pick the vehicle up. It would be good if there was a pickup point in the city too.
Pros: They’re were super easy to deal With and had great people Skills
Cons: Noting at all they were great
Pros: Awesome customer service. Friendly staff especially the guy from Europe who dropped us of to the airport. Lovely chap
Pros: The service agent was amazing and explained everything great. Was very helpful.
Cons: Due to the lockdown we were unsure on what was happening with the car, a little more information would have helped but very understandable.
Pros: Snap rentals were very good
Cons: Fast efficient and friendly. recommended places to go, see and eat
Cons: The car was in poor condition.
Pros: It was ok.
Cons: Time taken while booking and the experience while booking with online discover was not great.
Pros: Staff were very pleasant and patient in challenging circumstances.
Cons: Car was poorly vacuumed inside.
Pros: Great service, efficient snd friendly. Happy with our car.
Pros: Friendly staff
Cons: The car needed its windscreen replaced and dashboard glass was misted
Cons: Took 1.75 hours for them to pick us up and drive away with a sub optimal, car (that would not have passed a warrant). Chewing gum smeared on seat belt, car rattled and there wasn’t even a hub cap on one wheel! The interior rear vision mirror was cracked.
Cons: First car was an older model which I took back .. they replaced it with a newer one no hassles which was good .. paying 30 for a taxi to get yo airport was not ideal I will go with an on-site rental next time
Cons: Rear tires were bold, whippers worn out
Pros: The guys in Queenstown was great. the car was satisfactory
Cons: The drop off was less than poor from calling to ask about the return which took 30 mins for a response to being told to catch an uber from the airport. NB we had to call 2 ubers as one showed up and did not want to take the 4 people and 3 bags,
Pros: Overall still acceptable
Cons: Not so satisfied with the after sale service.
Pros: Drop off and pick up
Cons: Insurance scam
Cons: The pick up time was too long. Only one person at the desk, Attending multiple customers. Lost almost an hour for pickup.
Cons: Most thibgs
Pros: Everything was so easy, they picked us up and dropped us back at airport on our return
Pros: Everything was fantastic. Great communication & very helpful.
Pros: It was simple and affordable
Cons: Our car was missing a few parts when we got it but these were only cosmetic and we found it funny that the was a go-pro mount on the roof and thought the two may have been related
Pros: Fast and efficient.
Cons: Nothing, everything was great.
Pros: Snap rentals were great, but do not use the insurance offered by Discover cars
Cons: The insurance company is a scam. Sort out insurance when booking the car when you pick up the car.
Pros: Nice and friendly and explained everything well
Cons: The provided car had non-English menu on the radio, it was not easy to set up and use it.
Cons: Car was dirty and had damage the drive was ok, but disapointed paid extra pre day for an upgrade.
Cons: bad service
Pros: The whole experience was quite effortless and price extremely competitive.Friendly and attentive service, prompt pickup and drop off at airport by snap shuttle......modern clean and tidy car and really flexible with drop off time due to a flight departure delay.Would highly recommend SNAP RENTALS and use them again 110%!!!
Pros: Prompt and helpful, shuttle service on time.
Cons: All good.
Cons: Very slow checkin. Not good value for money - worse car I’ve rented
Pros: Good price especially for a hybrid. Friendly drivers that transfer you. Car ran very well.
Cons: Had to ring twice to picked up from airport (you get transferred from Queenstown Airport to car rental location). Took over 45 minutes despite being 5 minutes down the road. Could see other companies coming back and forth at least twice. Very busy at the place. Perhaps they need an extra person on the desk as she was run off her feet. There was a drink bottle from previous user in our car which makes me wonder how well cleaned it was
Pros: pick up and drop off.
Cons: Customer service could have been a little happier
Pros: Easy and friendly staff
Pros: Easy - good insurance options - very well priced
Cons: Took quite a while for pickup van to take us back to airport.
Cons: Hard to find. Car only 3/4 full on pick up and we left it full when we dropped it off. Car not clean on inside or outside.
Pros: Friendly people, really helpful
Cons: Good people
Pros: Price friendly team
Cons: Had to wait for the car as it wasn't ready when they collected us from airport
Pros: Easy fast and cost effective
Cons: no comment
Pros: friendly staff and very easy
Pros: Friendly staff .
Cons: Needed a bit more instructions about Navigation system.
Pros: Fast and friendly
Cons: Everything perfect
Pros: Total misleading car rental service, when requesting a refund they play dumb! Will not recommend to anyone. Still waiting for my refund!!!
Cons: They were excellent
Pros: Customer service
Cons: Car was bad
Pros: Awesome team.
Cons: Was the upgrade really an upgrade?
Pros: Very friendly and acomodating
Pros: Easy rental company. Very friendly staff and quick service
Pros: Price and Airport pick up and drop
Cons: Contact center call wait time and when asked for an extension ... the per day charge quoted was 95$
Pros: Price, Friendly staff
Cons: Cleanliness of the car.
Pros: pick up from airport
Cons: car sligthly dirty
Pros: The ease of the whole booking.
Pros: Good price, nice car, free upgrade
Cons: Some distance from airport, so time lost in pick up and drop off.
Pros: Great friendly service
Cons: Liked it all
Pros: Friendly staff provided helpful service
Pros: Fantastic team and super helpful
Pros: Friendly and efficient
Cons: no problems at all
Pros: Very friendly positive rep
Pros: They were friendly
Cons: The car business was to far from the airport. The car was in bad condition, it took too long to get picked up and dropped off.
Pros: Fast, efficient, friendly service from all staff we encountered. Car was clean and tidy and the price was very competitive. Would definitely goto Snap again.
Cons: They need bigger pick ups van because they have more customers than the other companies.
Pros: Convenient to deal with and friendly reps
Pros: Great customer service and friendly staff.
Cons: Not receiving refund ended up paying $200 of insurances. When also picked up by snap we were 1st waiting in line, we waiting patiently for bags to be put in back of van, a lot of other customers jumped in and took all the seats. There was one left so I went with bags and had to leave the rest of family ( husband and 2 young kids behind). I have always had good experience with rental car places. But have to say this was the worst and sad it was in the country I leave in.
Pros: Very fast and nice
Cons: Its good services
Pros: Excellent staff, friendly, knowledgeable.
Cons: Relatively long time wait to be picked up from the airport.
Pros: Helpful getting insurance advice
Cons: It took a while before we were served
Cons: Waited a long time at airport for pick up by shuttle.When it arrived it took along time to get paper work done even though I had prepaid ect online weeks in advance.
Pros: Fast picking up and dropping off
Cons: The lady who did the documents was rude, asked to add a friend to the car told she couldn’t discuss that then. Car was filthy, very dusty and unpleasant- clearly not been cleaned in a long time- concerning given our current situation with COVID.
Pros: Very efficient and friendly
Pros: Staff very friendly
Cons: Waiting at airport for pickup
Pros: Very friendly and efficient
Pros: quick & friendly
Cons: car cleanliness
Pros: Well priced!!
Cons: Office was so dirty, just a clean up would make a world of difference
Cons: i didnt get the rental i was expecting but the guys were accommodating. I was afforded another car at a discount rate
Pros: Easy once you arrive at the rental place
Cons: Annoying not being directly at airport, wasn't clear that you needed to leave the airport to get the car
Pros: They were nice and efficient
Pros: Quick and easy
Pros: Friendly staff especially the tall young guy. Unfortunately we didn't take note of his name
Pros: Friendly staff who answer all of my questions Rapid email replies
Pros: Staff and value and nice tidy car
Cons: Having to actually pay the $2000 on my CC then get a reimbursement. Other companies just put a hold on the funds.
Pros: Cost efficiencies
Cons: Good service but need an office to make the guest comfortable
Pros: Time taken on pick up
Pros: Great customer service, they boys are awesome
Pros: They were very flexible and friendly plus willingly gave us recommendations to make our journey easier and stress less.
Pros: Very friendly and efficient. Car was good. Cheap.
Cons: Did not communicate with us about our arrival time despite providing flight details, when we arrived they were closed and we had to use two expensive taxis to get from the airport and back to pick up the car in the morning. There was no communication with us, there was no after hours contact details and there was little in the way of apology. I am very unimpressed with this situation.
Pros: Excellent service and friendly staff. Quick pick up and return. Would rent from smap again.
Cons: The pick up address for Queenstown was wrong.
Pros: There were quick
Pros: The customer service pick up & drop off was good
Cons: Cars weren't cleaned adequately, asked to change our vehicle. Need to update the address for google maps we had a hard time finding htem for drop off.
Pros: efficient / clean car, cheap, perfect
Pros: All goood!
Cons: No ice chains provided, although we were trained on how to use.
Pros: Fast service.
Cons: Few drop-off locations. Would be good if car can be left at ferry port in Picton or Wellington. Due coronavirus I got stuck and towing is extremely expensive.
Pros: Very efficient
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
An administrative charge of 5 % will apply for payments made using the following card(s) American Express.
A Young driver fee is not applied.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.
In addition to documents mentioned previously, the customer will need the following: valid driver license, 2 proofs of home address (e.g. Utility bill), that is valid for at least 3 months before the pick up date.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
An administrative charge of 2 % will apply for payments made using the following credit card(s): MasterCard credit card, VISA credit card.
An administrative charge of 5 % will apply for payments made using the following credit card(s): American Express.
Debit cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
It is forbidden to cross country borders.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
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