COVID-19 Update

Coronavirus Update

Here is the latest information concerning COVID-19 and renting a car on DiscoverCars.com.

We are working around the clock to keep up with the constantly-changing situation throughout the world so we can provide you with up-to-date information regarding travel restrictions, rental branch opening hours, shuttle services, safety measures, and more. Our Customer Support team is ready to assist you any time, night or day.

If seeking general travel advice, we strongly recommend consulting the guidance of your government and the World Health Organization.

Your health and safety are of the utmost importance to us.

If you do travel, we want you to be as safe as possible while doing so. Thus, we have added information in our search results letting you know which rental companies are disinfecting their vehicles to prevent the spread of the virus.

Badge

A badge is shown next to all cars that we have confirmed are disinfected between each and every renter.

Search filter

Use the filter on the left-hand side of the search results to only see vehicles that are confirmed to be thoroughly disinfected.

We understand your need for flexibility.

We’d like to tell you that we’ve become more flexible, but the truth is that we were always flexible. If you need to change the dates of your rental or you decide to travel somewhere else, you can modify your booking in the My Booking section without charge (although the rental price may change).

Our Guarantee

How it works:

Book a car on Discover Cars. Within 24 hours of booking, if you are able to find a better rate than on Discover Cars on any other website, simply submit a claim by email.

To claim this Guarantee, you must send an email to our Customer Support department at support@discovercars.com and include the following details:

  • Your reservation number with Discover Cars
  • Date, time and rental period
  • The link to the website where you found the cheaper rate(s); and the name of the other car rental broker
  • A screen shot that includes the date, car type, and rate(s) provided by that website

What’s the deadline to submit my claim?

  • You must submit your claim to support@discovercars.com within 24 hours of completing your booking.
  • You can expect a response to your claim within 72 hours.

The offer on Discover Cars and the offer from the other car rental supplier have to:

  • be exactly the same. This means that the destination, the pick up and drop off stations, the rental period, car category, add-on extras, additional costs (taxes and fees) and the insurance package must all be identical.
  • be in the same currency.
  • have similar booking conditions (eg, provisions concerning advance reservation, rebooking conditions and cancellation policy) that coincide with the booking terms and conditions on Discover Cars

The Best Price Guarantee is not valid for:

  • bookings made on request;
  • competitive prices submitted after 24hrs of the Discover Cars booking;
  • bookings made through travel agencies or partner websites;
  • bookings in combination with discounts or other promotions;
  • rates for rentals beyond 28 days.

Our Customer Support team will verify the offer from the other company and, if it meets the stated conditions, you'll receive the price difference in Booking Credit which can be used toward future bookings. 

Discover Cars reserves the right to change the terms of the best price guarantee or terminate it at any time without a prior notice.

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