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Ok Rent A Car at Ibiza Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The girl at the desk was rude, she was adamant that the insurance I had already paid for with the rental wasn’t sufficient and that I needed to purchase their own insurance cover for nearly 200 euros.
Cons: Rude staff who lie to con customers in to buying additional insurance.
Cons: The first car didn’t have the tyre puncture kit, so I had to insist they either provide it, so they offered me a different car instead. That delayed the process by almost an hour.
Pros: Service was good
Pros: High quality vehicle. Good price.
Cons: Car had no screen wash and windows were not clean. Seems like it had just been hosed with water and left to dry.
Pros: Car was great, clean, undamaged and had no problems with it. Drop off was quick and easy.
Cons: Shuttle vehicle from airport to office was not organised. It was basically a free for all whenever the vehicle arrived so we ended up waiting a long time. There was confusion about the insurance - they said the discover cars insurance we'd already purchased wouldn't fully cover us and pushed us to buy their Insurance package too (€230). We were tired and frazzled after the flight and long wait in the heat for the shuttle and it was quite stressful.
Pros: Good selection of cars
Cons: Shuttle pick-up took awhile. I had to argue with the rental desk representative who incorrectly stated that I needed an international drivers' license.
Pros: Was a little slow at the reception and getting the car. But wasn't told that the drop off for the car was somewhere else and only after queuing for 40 minutes and the speaking to the reception they said it needs to go to another destination
Cons: They gave me a better car than what was ordered
Pros: It was everything perfect. Thank you
Pros: Helpful counter staff.
Cons: Multiple dings in the car that weren't on the contract that we had to rely on photos taken before leaving the rental office to prove it wasn't me. Long wait at airport for transfer bus to pick up area.
Cons: The agents were horrible. When picking up the car the agent was super nice until we decided not to go with their insurance. She became rude and said well if anything happens it will be your responsibility. The drop off was horrible as well. We were running late as it is and when the shuttle came other people that came after us jumped on the shuttle and the driver said sorry you need to wait for the next one. We told them that we came first and we had a flight in 40 mins and he said oh well.
Pros: Lovely car,very new,no fuel ripoff,easy to find drop off and dealt with quickly and efficiently
Cons: After drop off made to walk to airport, with bad back
Pros: Transfer to car hire place was smooth, replacement car was brand new and clean.
Cons: Fees to be paid for hidden charges. Very bad experience dropping off car.
Cons: Forced to take insurance. Was not able to leave a cash deposit after my credit card would not work in their machine. It WAS NOT a card limit issue as suggested by the agent. I know this as another resort guest had the same experience with the exact same excuses.
Pros: Clean valeted car. Nice model.
Cons: Basically we did not know that we had rented a car from OK Rentals havihg booked with Holiday Autos!! We spent 45 minutes waiting for pick up from airport and only after asking an alternative car hire driver did he advise who was our rental agent. The information appeared on the 6th page of terms and conditions, two lines from the end of information!!! Why on earth is it not at the top of information provided????!
Pros: Quick pick up and drop off no hassle and staff were friendly. the car only had 7,000Km on the clock lovely to drive.
Cons: Car wasn't washed outside and had dog hair on the inside.
Pros: Not much - but relatively inexpensive
Cons: When something goes wrong - they are a rip off - high costs for punctures, but even when you read the other costs compared to other car companies they are profiteering off our insurance companies.
Pros: Good car, fair price
Cons: Inside of car could have been a bit cleaner Picking up car can be time consuming at OK Rent a car
Pros: Very nice car
Cons: The person behind the counter was extremely rude and unhelpful, given their was a slight language barrier already but I speak fairly good spanish he was extremely rude, dismissive and unhelpful.
Pros: Disgusting service
Cons: All of it rude snd not helpful out for every penny they can get
Cons: the waste of time
Pros: Super friendly
Pros: Not friendly
Cons: nothing ..accept AMEX as I paid with it online..
Pros: Just trying to add on a few days at the end of the original hire and it was a complete waste of time. Felt very much like agent was saying whatever she thought would get the most money out of me. Left without additional hire
Pros: The options of cars available. The car was clean.
Cons: The tedious process and time at pick up.
Cons: No orientation of the car, waited 40 minutes to be helped even though I had pre filled the forms
Pros: Brand new car
Cons: Very slow pick up, drop off. Very difficult to reach by phone (apart from assistance )
Pros: Kind and good service. Luckely it wasn't too busy. Our deposit we had back within two hours. Very nice when you deliver back on Sundays even.
Cons: Nothing realy all went smooth.
Pros: Absolutely nothing
Cons: They cheat you
Cons: I almost lost my plane cause they arw super slow in dropping the car. I was waiting in line and each person took like 20 minutes. They should just take the key and to the paperwork after..
Pros: Vehicle itself
Cons: Time delay for shuttle service for pick up. Non-existent queueing system at depot caused chaos. Insufficient operators to deal with volume of customers. Incorrect information provided concerning location for return of vehicle.
Cons: Time to pick up the car; we booked another car but there wasn’t; the car needed to change oil;
Pros: zero service. Zero. Never even got our car
Cons: They gave zero zero service
Cons: They're OK but make it hard to extend
Pros: Dropoff girl nice and quick
Cons: Pickup team very slow and vehicle not full to full as advertised
Pros: overall value for money
Cons: kept waiting for car
Cons: Rude staff, waited for an hour at the airport for a shuttle bus, got taxi in the end to get quicker to the rental office, but ended up waiting there for 2 hours until we were able to collect the car. The staff is rude and unapologetic, the car smelt and had dogs hair all over the carpet.
Pros: Quick, easy and helpful
Cons: Car had a lot of marks & scratches, car was also not comparable to what had been booked, although it was a bigger car on this occasion it wasn’t necessary.
Cons: The description of the car rental location is wrong- it is not located at the terminal. They pick you up in a van and drive to the off site location. There we had to wait for almost 2 hours in line because of dozens of other customers. I could have been in and out in 20 min if rented from one of the airport terminal located companies. OK rentals also was trying to overcharge me on insurance that I told them I don’t need. They are maybe a few bucks less expensive than others but my time is also v
Pros: Service was quick for picking up the car
Cons: Service itself was fine, but car was a little battered
Cons: I have written to complain about the car I was provided and I am yet to hear back regarding my disapproval. Car provided was unsafe to drive and should have never have been offered to me.
Pros: Upgraded due to issue with car I booked not being available
Cons: Pick up waiting time
Cons: There were so many people waiting for the shuttle bus at the airport that we had to wait for 3 buses before we could get on one. Even then, only half my family could fit on and I had to leave the rest at the airport. I was travelling as a single mother with 4 children and the driver of the shuttle bus, both from and to the airport, never helped me put my heavy luggage in the shuttle bus but just watched while I did this. The shuttle bus was so unreliable and chaotic
Pros: Service was really poor
Cons: Before I had even started the car a person snatched my bag off the back seat and ran off with it. I went back to the agent to complain but he and the other people were not interested
Cons: car a lot of scratches
Cons: Awful experience! Scammers and the worst car hire ever! We were picking up car late at night (and were charged 70 Euro for this), so I had to inspect my car with a flashlight. The car had tons of scratches and dents, which was impossible to reflect in the list. When dropping off, the OK car guy found several small scratches close to the bottom of the car, which was impossible to find if you don't know about them in advance, as a result they charged us 400+ Euro for this "damage".
Pros: competitively priced. but BEWARE they make it impossible to return the car so you pay a late return fee of 40 euros which means you were probably better off paying a bit more to collect/return a car at the airport rather than off site. They DO NOT give correct return location, i spent 3 hours trying to find this spot, even when to the pick up location where they refused to take the car but could not clearly tell me where the return place was. TERRIBLE SERVICE-- AVOID LIKE THE PLAGUE.
Cons: 1)there were very long queues to collect cars. we spent over 90 mins waiting in line to collect the car. 2) RETURN: they make it deliberately difficult to return the car to charge you 40 euros late return. they do NOT tell you precisely where to return it--i was told it is right by the airport you will see our sign as you drive in. it took me nearly 3 hours of driving in circles around the airport to find the return location. was lucky i didn't have a flight, only a ferry to formentera!
Pros: I got even better cr than i booked that happened first time
Cons: Very nice service, no hidden charges, even the office was outside the airport, it was easy to get the car as it was close to the airport
Pros: the price
Cons: very too slow for pick up the car