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Carwiz USA at Fort Lauderdale Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Fast check in and check out.
Cons: had to pay additional non mentioned fees, the car isn't so clean, the condition of the car wasn't so good (not regarding the mechanic) i didn't had issues with the car, but it has lots of scratches and small dents
Pros: Carwiz were not friendly at all they were rude not just to me but to all other 10 unsatisfied customers present at the time
Cons: They did t have my rental car no one picked us up at the airport as they were supposed to we had to take a taxi once we got there they didn’t have a car for us the worst company I had to deal with in my life and I am 57 then tried calling discover they were no help at all
Pros: The shuttle driver and agent were hospitable. All of the hidden overage charges caused us to rent elsewhere.
Cons: Difficult to find the shuttle from airport. NOT clearly marked. No one ever answers the phone. 14.95 a day for Sun Pass activation is Totally ridiculous. Should be one time fee. Had tire inflation light when I left. Told them. They sent me on my way anyway. Wound up getting a flat and didn't know it until I looked. Totally unsatisfied with the whole deal.
Cons: The car was keyed and should of demanded a refund or paying less.
Pros: Discover cars was horrible. Didn’t even have a place to pick up a car. Got pushed to different places. Next car was great and helped us get a car no thanks to DiscoverCar. Will never rent from you again. And had to have declaration page for insurance and that was never disclosed. Want refund for paying the insurance. Terrible car rental service
Pros: Nothing was positive
Cons: Was charged an extra $100 for insurance that I already had. Multiple customers complained about the same thing. The manager literally said “you should have read the fine print, that’s how we get you”. Horrible experience. This company and its affiliates with never received a dollar from anyone I know because I will warn them of this scam organization.
Pros: Nothing, will never use again
Pros: Nothing. Office smelled like pot and wait times terrible
Cons: Was forced to pay extra for insurance when my insurance already covered everything. This was just their way to gouge people for money. The car was also severely damaged, and had stains all over the inside. The car was unstable when driving, and was very old. The air conditioning in the car was also not working as it should.
Pros: Car was clean and appeared well maintained.
Cons: They tricked me out of $100.
Cons: Hidden fees. They wouldn't let us leave without buying their own insurance... False reprensentation
Cons: When we arrived on Sunday the 10tn and went to the address on the email the depot was closed. We then went to the airport and got taken to another depot along with others and we all ended up with no car to hire. The depot we were taken to told us they only receive cars for Discover.
Cons: Fraudulent charge for a toll plus $25 penalty!! Charge of $10 per day if you have your own insurance is nothing more than a money grab. Vehicle condition deplorable!
Pros: Nothing. Terrible company. Shady business. I would actually never rent from them and has tarnished the reputation of discover cars in my eyes.
Cons: They made me buy third party liability. The car was dented and scratched and in terrible condition. The gas was not full at pickup. Thank god I took pictures of damage before taking car since they told me I did damage but then after showing they said ok no problem. Had car insurance through my credit card but they forced me to buy third part liability.
Pros: Do not sell this rental company! There have been SO MANY reports of dishonest business practices. We went to pick up our car and they told us we would have to pay for their overpriced insurance (almost $1000!!) otherwise we could not rent. I believe it is illegal to not allow customers to decline the car rental company's insurance. We have our own insurance as well as comprehensive coverage from our credit card.
Pros: Horrible service, will never go there.
Cons: Everything. People dont talk english in this place, they just said no car, that's it.
Cons: They overcharged me for insurance.
Pros: I got a car
Cons: Everything else. Car was dirty with 96,000 mileage, It costed me double to rent the car. I have receipt pics and everything to prove these claims made by myself
Pros: It was not too bad dropping off the car in Miami
Cons: I was charged double $302 inspite of being
Cons: I have never heard of a company charging me a daily fee simply because I *refused* to buy the company's insurance. That is absurd.
Pros: My flight was cancelled and I called to inform the company I will be in the next day. I was informed that they only hold the Car for an Hour. That's bad business and I wouldn't get my deposit back 😞
Cons: See previous comment
Cons: Service from the agent. Long. Refused to serve a girl who was alone because she was late. Everyone who came in "late" had reservations saying they had until 10 pm. Apparently the place was closing at 7 pm. No one knew. Also, finding the shuttle and making sure CarWiz is the same as GreenMotion seemed not legit.
Cons: They tried to scam you into more money when picking up car and it ended up costing more then what you rented the cat for
Pros: Rien de bien
Cons: Très mauvais service je n est meme pas eu de véhicule car il n accepte pas mon assurance du Canada qui est une très bonne assurance qui nous protège Canada usa il voulait me vendre une assurance a un prix exorbitant et il me demandait un dépôt de2000.00 dollars alors il ne voulait plus me servir pour finalement me coûter 200.00de taxi pour me rendre a mon condo a west palm beach
Pros: The desk agent was very effecient
Cons: Bait and switch
Pros: Car was new, clean and in good shape but only because I demanded it because of the over charge.
Cons: Lied to me about use of Sunpass saying I would be charged and fined even if I payed cash for tolls. Couldn’t find agreement that stated why I would have a $20 a day charge for using my own insurance.
Pros: I made my reservation through the WEB page and paid the insurance that said it covered absolutely everything about the car. Upon arriving at the CARWIZ counter, there were already customers upset because they were charging other extras that had not been explained during the online reservation. Indeed, when my turn came they told me that the insurance that I had taken was useless and also that the car would cost much more. It is disappointing that companies like these exist.
Cons: I made my reservation through the WEB page and paid the insurance that said it covered absolutely everything about the car. Upon arriving at the CARWIZ counter, there were already customers upset because they were charging other extras that had not been explained during the online reservation. Indeed, when my turn came they told me that the insurance that I had taken was useless and also that the car would cost much more. It is disappointing that companies like these exist.
Pros: Nothing... horrible people and will never use this service again
Cons: When dropping off the car on Sunday, I ran into other customers and they had horror stories as well. The representatives we're harassing the younger women who rented cars about the condition of the cars they returned. This is a disgrace of a business and will only rent from top names in the rental business. Shame on you guys!
Cons: I don't know what CARWIZ did, the car came from COLUSA car rental company . So what did Discover cars do? The manager tried to clarify the process of renting a car fr Discover or Car Wiz od COLUSA. which isn't clear. 1.We had Poor Shuttle Service, Incorrect phone numbers 2. A damaged rental a car not the one advertised was given to us 3.Hidden Charges $50.00for insurance thart we thought we paid before the car was picked up. Also had a Senior charge of $50.00
Cons: I did not and sitll don''t understand who' renting the car to me. There were three agencies that I thought to be owners of the car, but they were marketing. And ColUSA turned out to be the owner. In case of any liability I have no idea who to call and address the issue. Booking to unknown name brand was a mistake
Pros: I ended up not renting due to all the additional charges, deposits, and rules. I thought I would save money by renting offsite but in the end it was more than an on-site rental agency. Plus the weekend shuttle after drop off was not good for an early return flight.
Cons: Offered a great deal online but it turned out to be about the same price as Onsite airport. Gladly forfeited deposit without renting car-I think I dodged a bullet with this company. Never again.
Pros: It was so bad
Cons: everything was horrible. They were rude, had lots of hidden fees, the place has three different names. No customer service
Cons: I do not like that the deposite is return after one week ,but did understand the reason why.
Cons: very poor customer service
Cons: Very rude representative at pick up location. Information about insurance is hidden as to force the purchase of the insurance. Cost an extra $150 for no reason.
Cons: Car had disgusting stains on the seats, car was outdated, lighter didn't work to plug in GPS,
Cons: Read it again