To pick up a rental car, you'll need to have your booking confirmation voucher, passport, driver's license, a credit card on the main driver's name, and all the other necessary documents.
When making the reservation, you will see your rental car's pickup location, of which there are many types. Since most travelers tend to pick up their rental cars at the airport, we'll mainly focus on the pickup locations in or near the airport. These are the most popular pickup location types:
At the pickup location
- Meet & Greet. With this type of pickup location, you'll be met by an employee of the car rental company in the arrivals hall of the airport which you normally enter right after leaving the baggage claim area. The employee will usually have a printed sign with your name on it. The employee will take you to the company's office to proceed with signing the rental contract and collecting the car's keys.
- In the terminal. In this case, you will have to find your rental car company's desk yourself. The desk will be usually located in the arrivals hall. Once you've found the desk, you can present your documents and continue with the pickup procedure. Do keep in mind that you might have to wait in line.
- Shuttle bus. In certain cases, the car rental company's desk might be located outside the airport's terminal. Sometimes you can reach it on foot, but in most cases, you need to take a shuttle bus. For this, you'll need to find the shuttle bus stop inside the airport, the location of which will be given to you when making the booking. Sometimes, the shuttle bus is shared by multiple car rental companies while others have their own shuttle service just for them. Look for the name and the logo of your rental company to make sure you take the right shuttle bus.
- Delivery service. This type of pick-up is similar to Meet & Greet but takes even less time to complete as you won't need to go to the car provider's office to sign the agreement.
- Car rental center. This means that your car rental company shares its location with other companies. The car rental center is located in the arrivals hall, in another part of the terminal, or in a separate building next to the terminal.
- Outside terminal. This pick-up location means that your car rental company has an individual desk located outside the airport's terminal, but within the larger airport complex, that can usually be reached on foot
: After the car rental company checks your documents and make sure you have enough deposit on your credit card, you will receive the car's keys and be taken to the rental car which will usually be parked in a nearby parking lot. Inspect the car
: Upon picking up the car, you will have to sign a document called the check-out form. If your rental car has any scratches or other types of damage, they should be listed on the form. Inspect the car carefully — if it has any scratches or other issues that are not listed, make sure to point them out to the employee before signing the check-out form. The form will also list the mileage and the amount of fuel the car has at the pickup time. Take photos
: It is generally a very good idea to take photos of the car before picking it up, preferably from multiple angles and including the inside of the car with the odometer showing the previous mileage on the car and of the amount of fuel in the tank (read more about fuel on our Fuel Policy section above). The photos should have a timestamp to show the date and time when they were taken; most pictures taken with mobile and digital cameras have them. Find out the drop-off location
: Before leaving with the car, make sure you find out the exact drop-off location and the directions to get there. While it will often be the same as the pickup location, it might also be in a completely different part of the airport (this is especially the case with the larger airports that have multiple terminals). Returning the car
: When dropping off the car at the end of your trip, carefully check the vehicle in the presence of an employee of the rental company. If any new scratches or damages are found, the company employee should point them out in your presence. If there are none, the car's check-in form should state that the car has been returned in the same condition. The same applies to the cleanliness of the car (if you return a car that is not clean, the company might later charge an extra cleaning fee). Make sure to check the car's trunk and the glove compartment to avoid leaving any personal belongings in the vehicle.