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SADORENT at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: I appreciated that I wasn't pressured to get their insurance.
Cons: When receiving the car, the car wad called clean, but with something splattered all over the windows and bird crap was on the roof. Then after leaving, they called me stating they gave me the wrong car and I had to electronically sign another contract.
Pros: Efficient, organised, good customer service
Pros: The staff at front desk were very helpful and nice. After a couple of trouble because of the flight cancellation they were quite fair and I paid only what I actually used. I couldn't recommend better
Cons: Rented a car for the wrong day and received a call from the company. I asked them to just hold the car and I would pick it up the following day. I was told they couldn’t do that and I was charged $180 no show fee. I had to scramble and rent another car on the same si
Pros: Agent (Joao)Very good to deal with.Explain everything in detail
Pros: Good value, very polite staff. Apologetic for the long wait at drop off.
Cons: The exact car reserved wasn’t available but a suitable replacement was provided. Just took a little longer. On drop off, the agent was busy dealing with another customer’s issue so it took even longer to drop off.
Pros: Good service, good car.
Cons: Car had no wiper fluid to clean windshield. Had to purchase it.
Pros: Clockwork operation
Cons: I was given a smaller car then ordered and was bluffed this this was an upgrade. Couldn't get support from DisvoverCars. If someone ever reads it, I'll just appreciate and acknowledgment that this was read to firstname.lastname@example.org. Thank you
Pros: We had a gear problem during our trip which made us a delay. But the car was replaced in a reasonable time and we got extra half a day which was very good!
Cons: Store of Sadorent is out of the airport
Pros: Efficient and helpful agent when we eventually got to the car rental office, and also when returning the car.
Cons: We had to wait almost an hour for the shuttle service to collect us from the airport with no communication from Sadorent - I had to call them twice.
Cons: Was slightly difficult to find the car location.
Pros: The car was great
Cons: The security deposit and extra fees associated with being just under 25 yo.
Pros: 2500€ deposit is a tragedy
Pros: Horrible customer service and didn't get the vehicle I reserved.
Cons: Zero customer service people working for this supplier at this location
Pros: Some of the staff were friendly
Cons: The car wasn’t the one I ordered and it was fairly old. The location of the office is a considerable distance from the airport. They refused to refund me anything at all when I had to return the car a week early.
Pros: good service!
Pros: Never got to pick up my car, yet they told discover cars that I did so I was still charged
Cons: Horrible customer relations
Pros: Very nice car
Cons: I told the agent multiple times that I want full coverage, she said yes several times. And then she checked the car for damages before I drove it, I asked her why is that needed when I have full coverage. She said “you’re right, you have full coverage”. Then When I dropped off the car, they told me I don’t have full coverage, it was never part of the rental. This is very troublesome.
Cons: Shuttle pickup never arrived. Brokered service and couldn’t speak with the actual location. Vehicle delivered without full fuel.
Cons: Left €100 to cover tolls buy when returning car i was charged €55 in toll charges. Didn't understand and when questioned they said the €100 its to cover future bills that may come. Be aware
Pros: They were quick and explained everything accurately
Cons: The vehicle was great but could have been a little more cleaner when I picked it up
Pros: friendly and helpful
Pros: We got a much better car comparing to what we've ordered and paid for ( Brand new Mini Cooper D instead od Fiat Tipo...). Everything went smooth and quickly. Staff was friendly and helpful
Cons: They did not replace the 2500€ guarantee we left. After a week I had to go there to ask about it.
Pros: meet and greet
Cons: Everything - lateness, wrong car group, rude
Pros: Cheats ; gives you a damaged car and try to extort money. They tried to accuse me of clutch damage
Pros: Friendly staff. No pressure to upgrade. Efficient
Cons: Good location. Very efficient
Pros: Friendly service agents.
Cons: I did not get a copy of the vehicle damage at pickup. I later discovered damage to the vehicle and was not aware that it was there at pickup. This was quite disconcerting
Pros: Service, support and extremely good customer service. The whole renting experience was quick, easy and super smooth. All cars are new, clean and ready for use. The best rental car experience.
Pros: It was as quick as I may expect. The first time I ever picked up a car in Lisbon from a location other than at the airport itself.
Cons: I bumped the car during the rental. That is for me to pay for and I understand that. But the costs of the repairs are excessive for the damages.
Pros: To the point and very friendly staff
Pros: Very pleasant staff
Cons: Delay been picked up, not knowing we had to ring them to come to airport
Cons: I was staying 5 min by car from the shop but your policy only allows airport as a frop off site. Make it just a radius from the shop.
Pros: Car quality vs price, service offered absolutely honest and professional compared with other competitors in Lisbon
Cons: Terrible customer service. Worst I have ever received. GPS did not work literally at all.
Pros: Everything. They even let me return the car a little late without any fuss and/or extra charges.
Pros: Excellent service. Very nice stuff.
Pros: They do not want to sell more things that tou alredy have.
Cons: Location. They should have a place next to metro stations.
Pros: Excellent reliable services and support, absolutely recommend
Pros: The communication with SADORENT was good. There was a shuttle to and from the airport supported by their office. We didn't waste any time picking up and dropping off the car. The car we received was in good condition and we had no problems.
Pros: Very friendly service during pick up and drop off!
Cons: Would prefer it if the fuel refill were full to full. Bringing the car back with the same amount as when picked up, is more complicated and also wasted money as I overfilled the car.
Pros: GREAT service. The car was in perfect conditions and the rent was on time and fast to pick up and leave the car.
Cons: Nothing bad to say
Pros: A very high level of service at pickup!
Cons: I loved it all!
Pros: We made a mistake with the time of our booking. The manager Martins went out of his way to open up the office and still obtain our vehicle, he was fantastic!
Pros: Sadorent provided a fantastic service. Staff were all friendly and helpful and the car provided was in perfect condition. Collection and drop of were straightforward.
Pros: It was efficient.
Cons: The drop off process was not very convenient. I had to take catch a plane earlier morning and had to have a fee paid to drop off earlier.
Pros: polite, quick.
Cons: same queue for picking up car and dropping off makes drop off subject to busload of arrivals from airport delaying my getaway, having a flight to catch, this was less than fun.
Pros: A lot
Cons: A new car
Cons: The provided car war slightly damaged
Pros: Great customer service. They weren't the typical car rental people why you think are trying to take your money, they were very nice, kind, and helped me quickly.
Cons: The car's fuel light was on when I picked it up. I had to quickly find gas in Lisbon, which is a super crazy city to drive in.
Pros: The service when I picked up the car and how clean the car was.
Pros: Patience and honest
Cons: Pick-up location not close to airport
Pros: Friendly and helpful
Cons: Rep didn't arrive until 45 minutes after the arranged time.
Pros: People were nice and the price was low.
Cons: When I returned the car, there was minor damage to the tire. They took a 200 Euro deposit from my credit card and told me they would call me soon to discuss charges for changing the tire then deposit the difference. They charged me 213.05 Euro instead, never called me, and never invoiced me. Charged me another 72.35 Euro, without my authorization, invoice, or notification. I call - nobody answers or calls me back. When I email them, they do not provide any invoices or answers to these charges.
Pros: effective, efficient people made it work in spite of hic-cups on a very busy day
Pros: kind and informative agents
Pros: Everything was fast and easy. Our agent clearly explained everything about the car, tall system, etc.
Pros: Not being able to speak Portuguese it was nice to be understood and able to understand your staff
Cons: I felt a bit rushed and the car was not explained to me properlying ie instruments etc
Cons: They have charged unauthorjsed amounts On my credit card
Pros: Car was clean. A few scratches and damages documented before we left.
Cons: Some confusion finding meeting spot for pickup and transfer to rental facilities (meeting spot was wrong?)
Pros: Friendly and efficient
Pros: very pleasant staff, worked quickly.
Cons: only one van so there was a big delay as we missed a van by 3 min the next one didn't come for over 20 min
Pros: Friendly service
Pros: When they arrived they were very friendly and helpful.
Cons: They did not anticipate the delayed arrival of the flight and then we waited a long time to be picked up.
Cons: My husband and I rented an automatic car from Sadorent. When we landed, there was no one at the airport to pick us up. We got a ride to the actual location and they were closed. Even though we stated on the form that we would be there at 6, the employees did not arrive until 8 am. First they tried giving us a car on empty with the gas light on, next a car with severe dents and scratches, and finally the only other car left had no radio. So we went two weeks of traveling the county without radio.
Pros: The representative took the time with us to look at the car and find the already existing dents and scratches (there was not that many but it's definitely better to find them all before taking off). If we missed some he looked at his list to let us known. When bringing back the car they seemed to have faith in us and barely checked if we added any scratch, they just gave us back our deposit and we could leave.
Cons: It was very long to pick up the car and get a representative to talk to when we arrived, althought maybe it was because of picky clients, we just don't know, however we were satisfied of the service in the end.
Pros: Fast and efficient. It turns out that it was beneficial that Sadorent is not at the airport terminal. The other major car rental agencies (Hertz, Avis, etc) all had long lines. We were picked up by Sadorent agent, brought to their garage, quickly processed paperwork, and we were out the door. No lines. We did wait for 15 minutes for the agent to pick us. But in the end, that was a plus over waiting in long lines at the airport.
Cons: Sadorent doesn't have a booth at the Lisbon airport. We had to wait 15 minutes for the agent to arrive for pick up. I guess we just missed the cycle of when agents were at the meeting location.
Pros: Easy enough to use, had to wait around the airport for quiet some time to be collected. Coming from a foreign country ours phones didn’t work, which in turn had to buy SIM cards in order to call for collection
Cons: They advised the deposit was cancelled and no funds taken However still awaiting funds to hit my account as they advised it would take 24 hours to be returned
Pros: Prompt, friendly, efficient service
Pros: Car was in excellent condition. Professional, personable staff.
Pros: Car was clean and functioned well
Cons: I booked a BMW series 4 car but was given a Volvo V60. Secondly. both for pickup and drop, I had to wait at a meeting point in the airport, call the Sadorent car rental company and then taken by them to a location 15 kms away from the airport to get the car and drop it off. I could have missed my flight due to this delay. Even though, I delivered the car back on time, they first charged and then refunded Euro 30 for delayed return
Pros: Agent was pleasant & helpful. Car was new and worked perfectly.
Cons: No negatives.
Pros: Efficient and good value for money
Cons: The car I requested was not available
Pros: Highly professional staff at the office. Took their jobs very seriously and ensured that everything was looked after.
Cons: Wasn’t collected at requested time
Pros: Good service at start of rental
Cons: Didn't give a full tank of gas. Unhelpful and long wait at return
Pros: Friendly and willing to work towards an agreement.
Cons: Disregard for proper communication in lieu of fast service.
Pros: Martins and others were exceptionally friendly and efficient.
Cons: The meet and greet at the airport was unclear. I did not know where to meet and walked around airport for 30 minutes before seeing a sing.
Pros: Friendliness, good vehicles, good support service
Cons: GPS was outdated
Pros: Customer focusfd
Pros: I liked Sadorent immensely.
Cons: We will never again use your services. We waited one and a half hours at the airport ti be picked up after svereal phone calls to the agent who always said hed be there in 10 min. After an overall of 2 and half hours we finally gor our car. Bad communication w/ Rental Car provider and unfriendly and incompetent customer service.