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SADORENT at Lisbon Airport
Customer Ratings and Latest Reviews
Cons: Terrible customer service. Worst I have ever received. GPS did not work literally at all.
Pros: Everything. They even let me return the car a little late without any fuss and/or extra charges.
Pros: Excellent service. Very nice stuff.
Pros: They do not want to sell more things that tou alredy have.
Cons: Location. They should have a place next to metro stations.
Pros: Excellent reliable services and support, absolutely recommend
Pros: The communication with SADORENT was good. There was a shuttle to and from the airport supported by their office. We didn't waste any time picking up and dropping off the car. The car we received was in good condition and we had no problems.
Pros: Very friendly service during pick up and drop off!
Cons: Would prefer it if the fuel refill were full to full. Bringing the car back with the same amount as when picked up, is more complicated and also wasted money as I overfilled the car.
Pros: GREAT service. The car was in perfect conditions and the rent was on time and fast to pick up and leave the car.
Cons: Nothing bad to say
Pros: A very high level of service at pickup!
Cons: I loved it all!
Pros: We made a mistake with the time of our booking. The manager Martins went out of his way to open up the office and still obtain our vehicle, he was fantastic!
Pros: Sadorent provided a fantastic service. Staff were all friendly and helpful and the car provided was in perfect condition. Collection and drop of were straightforward.
Pros: It was efficient.
Cons: The drop off process was not very convenient. I had to take catch a plane earlier morning and had to have a fee paid to drop off earlier.
Pros: polite, quick.
Cons: same queue for picking up car and dropping off makes drop off subject to busload of arrivals from airport delaying my getaway, having a flight to catch, this was less than fun.
Pros: A lot
Cons: A new car
Cons: The provided car war slightly damaged
Pros: Great customer service. They weren't the typical car rental people why you think are trying to take your money, they were very nice, kind, and helped me quickly.
Cons: The car's fuel light was on when I picked it up. I had to quickly find gas in Lisbon, which is a super crazy city to drive in.
Pros: The service when I picked up the car and how clean the car was.
Pros: Patience and honest
Cons: Pick-up location not close to airport
Pros: Friendly and helpful
Cons: Rep didn't arrive until 45 minutes after the arranged time.
Pros: People were nice and the price was low.
Cons: When I returned the car, there was minor damage to the tire. They took a 200 Euro deposit from my credit card and told me they would call me soon to discuss charges for changing the tire then deposit the difference. They charged me 213.05 Euro instead, never called me, and never invoiced me. Charged me another 72.35 Euro, without my authorization, invoice, or notification. I call - nobody answers or calls me back. When I email them, they do not provide any invoices or answers to these charges.
Pros: effective, efficient people made it work in spite of hic-cups on a very busy day
Pros: kind and informative agents
Pros: Everything was fast and easy. Our agent clearly explained everything about the car, tall system, etc.
Pros: Not being able to speak Portuguese it was nice to be understood and able to understand your staff
Cons: I felt a bit rushed and the car was not explained to me properlying ie instruments etc
Cons: They have charged unauthorjsed amounts On my credit card
Pros: Car was clean. A few scratches and damages documented before we left.
Cons: Some confusion finding meeting spot for pickup and transfer to rental facilities (meeting spot was wrong?)
Pros: Friendly and efficient
Pros: very pleasant staff, worked quickly.
Cons: only one van so there was a big delay as we missed a van by 3 min the next one didn't come for over 20 min
Pros: Friendly service
Pros: When they arrived they were very friendly and helpful.
Cons: They did not anticipate the delayed arrival of the flight and then we waited a long time to be picked up.
Cons: My husband and I rented an automatic car from Sadorent. When we landed, there was no one at the airport to pick us up. We got a ride to the actual location and they were closed. Even though we stated on the form that we would be there at 6, the employees did not arrive until 8 am. First they tried giving us a car on empty with the gas light on, next a car with severe dents and scratches, and finally the only other car left had no radio. So we went two weeks of traveling the county without radio.
Pros: The representative took the time with us to look at the car and find the already existing dents and scratches (there was not that many but it's definitely better to find them all before taking off). If we missed some he looked at his list to let us known. When bringing back the car they seemed to have faith in us and barely checked if we added any scratch, they just gave us back our deposit and we could leave.
Cons: It was very long to pick up the car and get a representative to talk to when we arrived, althought maybe it was because of picky clients, we just don't know, however we were satisfied of the service in the end.
Pros: Fast and efficient. It turns out that it was beneficial that Sadorent is not at the airport terminal. The other major car rental agencies (Hertz, Avis, etc) all had long lines. We were picked up by Sadorent agent, brought to their garage, quickly processed paperwork, and we were out the door. No lines. We did wait for 15 minutes for the agent to pick us. But in the end, that was a plus over waiting in long lines at the airport.
Cons: Sadorent doesn't have a booth at the Lisbon airport. We had to wait 15 minutes for the agent to arrive for pick up. I guess we just missed the cycle of when agents were at the meeting location.
Pros: Easy enough to use, had to wait around the airport for quiet some time to be collected. Coming from a foreign country ours phones didn’t work, which in turn had to buy SIM cards in order to call for collection
Cons: They advised the deposit was cancelled and no funds taken However still awaiting funds to hit my account as they advised it would take 24 hours to be returned
Pros: Prompt, friendly, efficient service
Pros: Car was in excellent condition. Professional, personable staff.
Pros: Car was clean and functioned well
Cons: I booked a BMW series 4 car but was given a Volvo V60. Secondly. both for pickup and drop, I had to wait at a meeting point in the airport, call the Sadorent car rental company and then taken by them to a location 15 kms away from the airport to get the car and drop it off. I could have missed my flight due to this delay. Even though, I delivered the car back on time, they first charged and then refunded Euro 30 for delayed return
Pros: Agent was pleasant & helpful. Car was new and worked perfectly.
Cons: No negatives.
Pros: Efficient and good value for money
Cons: The car I requested was not available
Pros: Highly professional staff at the office. Took their jobs very seriously and ensured that everything was looked after.
Cons: Wasn’t collected at requested time
Pros: Good service at start of rental
Cons: Didn't give a full tank of gas. Unhelpful and long wait at return
Pros: Friendly and willing to work towards an agreement.
Cons: Disregard for proper communication in lieu of fast service.
Pros: Martins and others were exceptionally friendly and efficient.
Cons: The meet and greet at the airport was unclear. I did not know where to meet and walked around airport for 30 minutes before seeing a sing.
Pros: Friendliness, good vehicles, good support service
Cons: GPS was outdated
Pros: Customer focusfd
Pros: I liked Sadorent immensely.
Cons: We will never again use your services. We waited one and a half hours at the airport ti be picked up after svereal phone calls to the agent who always said hed be there in 10 min. After an overall of 2 and half hours we finally gor our car. Bad communication w/ Rental Car provider and unfriendly and incompetent customer service.