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Firefly at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Price - surprisingly low for a compact car compared with the well known rentals, car practically new, easy going staff.
Cons: Condition of the tires - not worn, but lots of bits missing at the front. To me it seems like safety might not be the priority. But maybe it was just the car l rented that was this bad. Otherwise the car looked well looked after
Pros: efficient employees
Cons: Hertz customers get frist In line
Cons: Hello, On June 2nd, 2024 6:30 pm. while in Sagres, Portugal my rental car would not move. I called the Emergency Roadside assistance number and they sent out a tow truck. The Tow Truck driver arrived around 7:30 pm and he said the Clutch was not working. He drove me to Lagos then a Taxi had to take me all the way to Faro to get another car. I had dinner plans that I missed as well as check-in time for the place I was staying. I did not get back to Sagres until 12 midnight and I had to sl
Cons: Service by Hertz who gave preference to their own clients - long wait to get car.
Pros: On airport car
Cons: An attempt to rip me off at rental desk for additional insurance, although I booked one already online.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
All rental vehicles are equipped with a transponder that can be used for paying for all toll roads.
You’ll be charged a service fee of 1.77 EUR per day up to a maximum of 17.70 EUR per rental in addition to the tolls, which will be charged to your credit card after the rental period.
You may also be required to leave an additional deposit for tolls.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
UK customers must bring their DVLA check code along with their photo ID. This check code can be obtained from the DVLA website.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU. Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
For driver licenses from countries not party to the International Driving Permit treaty, an official translation of the license must be presented with the original license. A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to leave the deposit only with following methods: Diners, MasterCard credit card, VISA credit card, American Express credit card.
For the Luxury, Premium, Cabrios, Special car group, a minimum of two credit cards issued on the main driver's name are required.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Alternatively, the renter may purchase a tank full of fuel at the time of rental and return the tank empty.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.
Pick-up & Drop-off
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