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Cael at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Everything. A member of staff spent a good deal of his times explaining the vehicle, we had not driven the Mercedes auto before and needed help understanding the onboard computer and GPS system. 🤗
Pros: The employees were very helpful
Cons: Difficult to know where to go to be picked up for the car
Pros: Value for money - reasonable.
Cons: Late, almost an hour for the shuttle bus to come to pickup. Car wasn’t serviced properly. Brake wear warning light came on very early during our rental.
Pros: Loved the car, great value for the price and very friendly staff
Cons: Difficult coordination for the pickup shuttle
Pros: Atendimento com pessoas atenciosas e qualificadas.
Cons: Uma queixa construtiva, creio que o veículo deveria ter com melhor higienização de limpeza, inclusive detectamos logo após a saída do local que o veiculo estava um tanto empoeirado no seu interior o cinzeiro estava com cinzas e bitucas de cigarros.
Pros: Silvia picked us up absolutely warm and friendly, same with her coworker who explained everything clearly and cheerfully. Upon return we were happy to checkout with Silvia. I see why Cael is so highly rated. Bravo to the Team …!!!
Pros: Representative very professional, proficient and attentive to details.
Cons: There was a crack in the windshield that we didn't notice when we picked up the car. We noticed when were about 30 minutes away. When we returned the car I mentioned it and they told me that they knew about it and it was already in the system. Not cool.
Pros: They are helpful, knowledgeable, and efficient. Our car was great.
Cons: In order to get better prices for a rental, you sometimes have to go off-airport. In this case, it's a bit farther away from LIS, and not easy to find/get to. But they made it easier, with special instructions on the rental agreement, and we had bought Nav in our car--don't even think of renting a car there without it.
Pros: Very friendly and helpful folks
Cons: It was hard to know where to find them at the airport in Lisbon, without a phone ( no local sim card) you are stuck.
Pros: They were fast to check us in at the counter
Cons: We couldn't find a representative at the vodafone, we called and was told he was outside but the van had left so it was frustrating getting through the phone but once we got to Cael they were pretty good.
Pros: My contact person Sylvia was just superb.
Cons: Personalized service
Pros: I received the same vehicle that I chose when I made the reservation. Employee professionalism. Focus on customer needs and not insist on selling accessory services that we don't want.
Cons: Nothing to report. Everything was fine.
Pros: We found Cael to be great. The car was nice and clean, and what we wanted for our visit to Portugal. Pick up and drop of were both fast and courteous. We appreciated the toll transponder as well, which made it very easy to drive south to Carveiro.
Cons: The only thing I would suggest is clearer instructions when arriving at the airport. My paper said a representative would be waiting near a kiosk but we ended up having to call them. Which is fine, if we new that before hand instead of searching around for a representative. That's the only thing.
Cons: Pickup was complicated and difficult
Pros: Very helpful, quick
Pros: Amazing customer service, Very professional and helpful. Welcome message on WhatsApp Business was the first for me in car rentals, and it made the whole communication and coordination so easy. Picked us up at the airport promptly and helped us through the process in a very professional way.
Cons: Didn't like the airport pickup instructions and assistance. My phone was not equipped with foreign access and therefore difficult to keep up with communication.
Cons: The car was sent out with very low tire pressure which set off an alarm on the dash. Also, Discover Cars did not meet us at their designated area, forcing us to purchase a local sim card to contact them. After requesting, Discover Cars did not off any consideration for the above 2 anomalies. Poor business practices
Cons: difficulty in finding depot when returning car, even with sat nav
Pros: Great service - good price - great car
Pros: the staff was nice and the car ran well
Cons: the gps unit was old and couldn't get signal a lot, the car did not open from the inside on the passenger side
Pros: Extremely friendly and professional
Cons: We liked everything!!!
Pros: Car was in great condition. Did not take long to pick up car or drop it off.
Cons: Rental agreement said to wait for Cael at meeting point but there was not a representative and had to call as if they forgot we were arriving.
Pros: Staff was fantastic, friendly, trustworthy and helpful.
Cons: Service was great, car was not in as good of condition as I would have hoped for and location was off site (shuttle) from airport.
Pros: Personal, friendly and not pushy or scaring to upsell insurance etc.
Cons: Our initial car had a damaged tire, took some time to find a new car and adjust paperwork. But in the end the solution was perfect!
Pros: No nonsense handling and car pick-up/drop-off (with shuttlebus in Lisbon and on the airport parking in Faro)
Pros: Everything was perfect
Cons: Maybe the weather, if they do have any impact on it! :p
Pros: They put everything in my language - this was aa very nice surprise! Rest was handled very efficient
Cons: Nothing to tell
Pros: Service was great and quick. The car was in good shape and clean. Staff was amazing.
Cons: The car had a couple (very) minor problems, nothing that affected the rental whatsoever.
Pros: Best experience ever!! I rent a lot of cars and never had such a good service. They even give a colorbook for the kid for on the plane.
Pros: The attending agent was fast, friendly and efficient!
Pros: Good product at a good price
Cons: Pickup and drop off a bit cumbersome
Pros: I like the fact that the car rental company reached out to me ahead of time and gave me a more convenient location to pick up my car from.
Pros: Абсолютно все было отлично! Быстро, понятно и чемоданы в багажник загрузили.
Cons: Too far from the airport, and my International card was denied.
Pros: Everything went smoothly. People were very friendly and helpful. Out kids even got a little present. We will definitely return here.
Cons: Nothing, it was a very goed experience overall.
Pros: Efficient collection. Excellent new vehicle. Good value
Pros: We got a brand new car, stuff was friendly.
Cons: Finding them at the aiport was very difficult.
Pros: Great customer service, reps make the process super efficient, quickly picked us up when we called even though we arrived earlier than expected, car was in impeccable condition.
Pros: Very Friendly and professional staff
Pros: Everything! Great value and honest people.
Pros: Friendly staff.