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Cael at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The car was very clean and it didn't give us any problems. The service desk people were friendly and efficient.
Cons: The location of the rental car center was difficult for us to find when returning the car. We just are not accustomed to driving in Portugal and the Lisbon roads in particular.
Pros: Friendliness of the staff,.
Cons: The shuttle driver talked on his phone the whole drive to the airport. In busy traffic I would appreciate 100% attention.
Pros: Efficient and nice
Pros: Everything was great
Cons: No complaints
Cons: Cael is a rip off
Pros: Excellent service
Pros: All was good.
Pros: Efficient transport to and from airport. Car was ready and waiting for us when we arrived.
Cons: Good overall. Being on airport would be faster / more convenient, but likely also would add to the cost. Worth the trade-off.
Pros: Cael was excellent , they run a great honest shop. Would definitely rent from them again
Pros: friendly, clean car
Cons: The representative was not where described in the email. It would be helpful to have someone inside the airport with a sign like other car companies
Pros: Car has large GPS screen which we used.
Cons: No Cael person at the airport as instructed, had to call Cael at the airport and waited about 30+ minutes to get on a Cael shuttle bus. So pickup direction from discovercars.com BAD!!! Need pickup details at the airport above on booking website for future customers!!!
Pros: Reasonably priced rentals with many options and multiple drop off locations in Lisbon
Pros: Great price, car exactly as expected, rental agents efficient and helpful. Return smooth.
Cons: Had to call for pickup at airport.
Pros: Great car great value
Cons: Off airport site - difficult to find transfer bus and site
Pros: The agents were friendly and helpful.
Cons: The pickup instructions were not correct. We waited in the meet and greet location as instructed but there were no representatives there. We were told by another agent to wait in the designated spot for the Cael van but we waited 30 minutes and it never showed up. We had to call the office to get them to come pick us up which was not the provided instructions.
Pros: They are courteous and knowledgeable and efficient I have rented with them before through another agency with much better service than discovery cars . Cael is very good I will book with them again but not through discovery cars
Cons: Maybe I could have had an upgrade sim e rates were lower at the pick time but that’s fine .
Pros: Most of staff was friendly
Cons: Car had engine light on, so got another car which wasn’t cleaned well yet. Was pushed to purchase insurance for the car, even I had it through the Discover cars, I refused getting additional one.
Pros: Politeness and good service
Pros: Staff were friendly and helpful.
Cons: Nothing I can name.
Pros: Very personable staff good quality car
Cons: Proposing to charge me 600 euros for a job that i could get done for less than 200 euro's -replacing a broken window- was not their finest moment!
Pros: Great service all around
Pros: Everything. I asked to switch the car and I was actually given options instead of the traditional “This is the car you got”
Cons: I loved everything.
Pros: Good professionalism and good costumer attention
Cons: The insurance charge at the desk, that should be agreed when booking. Very expensive fully insurance
Pros: Efficient and gentle staff
Pros: Easy and efficient.
Cons: Location is too far from the airport and was hard to find.
Pros: They reached out by WhatsApp to get updates about my pickup time. Everything was smooth and the staff were helpful.
Cons: When I called from the airport one staff member didn't check the updated information about my arrival and said I was late. The information had been updated a week earlier and Cael had my flight information which had changed. After you take a 12 hour journey, you want to feel like you are in good hands right away. Asides from that initial experience, everything was great.
Pros: Friendly, helpful, quick delivery and return
Cons: Expensive rate (but all were this summer, I guess)
Pros: We loved the service at Cael … friendly service and excellent customer service
Pros: Very efficient, price was good, and smooth check-in/check-out
Cons: I thought I was told to pick up the shuttle at Departures so we waited there for a while. Turns out it was supposed to be Arrivals, so it would’ve been nice to have this in writing telling us where to go instead of me having to reach out to ask where to meet.
Pros: Easy to call them for free via WhatsApp. Car was as expected and very clean. Shuttle service to Lisbon airport. Kids car seats were clean.
Pros: Very good
Cons: Took longer than expected to find the agent as I was looking for a "Discovery Cars" representative rather than CAEL. Perhaps this should be made more clear!
Pros: Friendly and helpful
Cons: All Good
Pros: Friendly agents, top-notch service. Great value for money!
Pros: The people of Cael are great.
Cons: On 28 June 2022, I was charged USD $660 for a car I did not rent. I was upgraded but charged twice. Why is Cael not refunding me this money? - Scott Wachino
Pros: Very efficient and quick pick-up. The condition of the car was excellent. Drop-off was quick and easy. The car rental agents were very pleasant.
Cons: There was no agent at the airport when we arrived to pick up the car. We had to speak to a representative from another company who told us to call Cael. It took 30 minutes for the van to come pick us up.
Pros: car was good
Pros: Everything. A member of staff spent a good deal of his times explaining the vehicle, we had not driven the Mercedes auto before and needed help understanding the onboard computer and GPS system. 🤗
Pros: The employees were very helpful
Cons: Difficult to know where to go to be picked up for the car
Pros: Value for money - reasonable.
Cons: Late, almost an hour for the shuttle bus to come to pickup. Car wasn’t serviced properly. Brake wear warning light came on very early during our rental.
Pros: Loved the car, great value for the price and very friendly staff
Cons: Difficult coordination for the pickup shuttle
Pros: Silvia picked us up absolutely warm and friendly, same with her coworker who explained everything clearly and cheerfully. Upon return we were happy to checkout with Silvia. I see why Cael is so highly rated. Bravo to the Team …!!!
Pros: Representative very professional, proficient and attentive to details.
Cons: There was a crack in the windshield that we didn't notice when we picked up the car. We noticed when were about 30 minutes away. When we returned the car I mentioned it and they told me that they knew about it and it was already in the system. Not cool.
Pros: They are helpful, knowledgeable, and efficient. Our car was great.
Cons: In order to get better prices for a rental, you sometimes have to go off-airport. In this case, it's a bit farther away from LIS, and not easy to find/get to. But they made it easier, with special instructions on the rental agreement, and we had bought Nav in our car--don't even think of renting a car there without it.
Pros: Very friendly and helpful folks
Cons: It was hard to know where to find them at the airport in Lisbon, without a phone ( no local sim card) you are stuck.
Pros: They were fast to check us in at the counter
Cons: We couldn't find a representative at the vodafone, we called and was told he was outside but the van had left so it was frustrating getting through the phone but once we got to Cael they were pretty good.
Pros: My contact person Sylvia was just superb.
Cons: Personalized service
Pros: I received the same vehicle that I chose when I made the reservation. Employee professionalism. Focus on customer needs and not insist on selling accessory services that we don't want.
Cons: Nothing to report. Everything was fine.
Pros: We found Cael to be great. The car was nice and clean, and what we wanted for our visit to Portugal. Pick up and drop of were both fast and courteous. We appreciated the toll transponder as well, which made it very easy to drive south to Carveiro.
Cons: The only thing I would suggest is clearer instructions when arriving at the airport. My paper said a representative would be waiting near a kiosk but we ended up having to call them. Which is fine, if we new that before hand instead of searching around for a representative. That's the only thing.
Cons: Pickup was complicated and difficult
Pros: Very helpful, quick
Pros: Amazing customer service, Very professional and helpful. Welcome message on WhatsApp Business was the first for me in car rentals, and it made the whole communication and coordination so easy. Picked us up at the airport promptly and helped us through the process in a very professional way.
Cons: Didn't like the airport pickup instructions and assistance. My phone was not equipped with foreign access and therefore difficult to keep up with communication.
Cons: The car was sent out with very low tire pressure which set off an alarm on the dash. Also, Discover Cars did not meet us at their designated area, forcing us to purchase a local sim card to contact them. After requesting, Discover Cars did not off any consideration for the above 2 anomalies. Poor business practices
Cons: difficulty in finding depot when returning car, even with sat nav
Pros: Great service - good price - great car
Pros: the staff was nice and the car ran well
Cons: the gps unit was old and couldn't get signal a lot, the car did not open from the inside on the passenger side
Pros: Extremely friendly and professional
Cons: We liked everything!!!
Pros: Car was in great condition. Did not take long to pick up car or drop it off.
Cons: Rental agreement said to wait for Cael at meeting point but there was not a representative and had to call as if they forgot we were arriving.
Pros: Staff was fantastic, friendly, trustworthy and helpful.
Cons: Service was great, car was not in as good of condition as I would have hoped for and location was off site (shuttle) from airport.
Pros: Personal, friendly and not pushy or scaring to upsell insurance etc.
Cons: Our initial car had a damaged tire, took some time to find a new car and adjust paperwork. But in the end the solution was perfect!
Pros: No nonsense handling and car pick-up/drop-off (with shuttlebus in Lisbon and on the airport parking in Faro)
Pros: Everything was perfect
Cons: Maybe the weather, if they do have any impact on it! :p
Pros: They put everything in my language - this was aa very nice surprise! Rest was handled very efficient
Cons: Nothing to tell
Pros: Service was great and quick. The car was in good shape and clean. Staff was amazing.
Cons: The car had a couple (very) minor problems, nothing that affected the rental whatsoever.
Pros: Best experience ever!! I rent a lot of cars and never had such a good service. They even give a colorbook for the kid for on the plane.
Pros: The attending agent was fast, friendly and efficient!
Pros: Good product at a good price
Cons: Pickup and drop off a bit cumbersome
Pros: I like the fact that the car rental company reached out to me ahead of time and gave me a more convenient location to pick up my car from.
Pros: Абсолютно все было отлично! Быстро, понятно и чемоданы в багажник загрузили.
Cons: Too far from the airport, and my International card was denied.
Pros: Everything went smoothly. People were very friendly and helpful. Out kids even got a little present. We will definitely return here.
Cons: Nothing, it was a very goed experience overall.
Pros: Efficient collection. Excellent new vehicle. Good value
Pros: We got a brand new car, stuff was friendly.
Cons: Finding them at the aiport was very difficult.
Pros: Great customer service, reps make the process super efficient, quickly picked us up when we called even though we arrived earlier than expected, car was in impeccable condition.
Pros: Very Friendly and professional staff
Pros: Everything! Great value and honest people.
Pros: Friendly staff.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
E-Toll is not mandatory, however, all of the rental cars are equipped with a SunPass/e-toll transponder that is glued to the windshield of the car and is not removable.
A young driver fee applies to drivers under the age of 23.
Maximum rental age is 85 years.
A senior driver fee of 5.01 EUR per day, with a maximum of 35.00 EUR per rental applies to drivers above the age of 76.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU countries.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, ID card, credit card on a main drivers name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card, American Express credit card.
The following payment methods are accepted: Cash, Visa Debit Card, MasterCard debit card, American Express Debit card.
Cheques, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: Spain-Mainland.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
Pick-up & Drop-off