Lisbon Airport (LIS), Lisbon, Portugal
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Driver's country of residence is United States of America (USA) and age is 30-65
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Cael at Lisbon Airport

Rua 25 de Abril, Lt. 8, 2685-368 Prior Velho
00351 927 815 771
Pick-up instructions
After Baggage Claim, leave the Arrivals hall and turn right. Then, exit the terminal through the Exit 4 (door next to the Vodafone shop) and wait at the other side of the road, by the second lane. A Cael shuttle bus will take you to the rental counter. .If you have any difficulty finding us, please call: +351 927 815 771 * (* Phone call to a mobile line according with your service provider rates)
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:06:30-19:59
Tue:06:30-19:59
Wed:06:30-19:59
Thu:06:30-19:59
Fri:06:30-19:59
Sat:06:30-19:59
Sun:06:30-19:59
Period outside of business hours
Mon:04:00-06:29; 20:01-23:59; 00:01-03:59
Tue:04:00-06:29; 20:01-23:59; 00:01-03:59
Wed:04:00-06:29; 20:01-23:59; 00:01-03:59
Thu:04:00-06:29; 20:01-23:59; 00:01-03:59
Fri:04:00-06:29; 20:01-23:59; 00:01-03:59
Sat:04:00-06:29; 20:01-23:59; 00:01-03:59
Sun:04:00-06:29; 20:01-23:59; 00:01-03:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

Canada
Volkswagen T-Cross
June 5, 2024

Pros: the return and dropped at airport

Cons: price

Canada
Renault Clio
April 29, 2024

Pros: Very customer focussed and English speaking.

Lithuania
Peugeot 308
April 28, 2024

Pros: Very clean, almost new car, premium features.

Cons: All good.

United States of America (USA)
Mercedes Benz A Class
April 22, 2024

Cons: Requested Mercedes got an audi

Canada
Renault Clio
April 8, 2024

Pros: We have rented from Cael several times, they are reliable & provide exceptional service

Canada
Citroen C1
April 6, 2024

Pros: The reps were fine...but as I say only one at return of car. He was over worked. I paid nearly double for 10 days of what my friend paid for 30 days from your competitor

Cons: Car retrun

United States of America (USA)
Cupra Formentor
January 27, 2024

Pros: Rental vehicle is as clean as like a new

Cons: Trying to sell their own insurance although I bought it from Discover car

United Arab Emirates
Volkswagen T-Cross
January 4, 2024

Pros: Car was good. We upgraded to a Mercedes GLA180d. The representative at the checkin was helpful and patient.

Cons: The drop off to the airport spoilt the entire experience. The driver / drop off representative was inconsiderate about our flight timings. Kept us waiting for over 25 minutes as he wanted to fill his drop off van to avoid multiple trips to the airport (which was barely an 8 minute drive). This is despite the other guests telling him that they were in no rush to get to the airport. He simply ignored us until his van was full. In the process we almost missed our flight.

United States of America (USA)
Mercedes CLA STW
January 3, 2024

Pros: Easy to communicate with, transparent about pricing, had exact car I booked, flexible about return locations and no upselling. Also, on return did not “manufacture” damages and immediately refunded full deposit.

Cons: No complaints.

United States of America (USA)
Mercedes Benz A Class
January 2, 2024

Pros: good quality car

Cons: insurance was a bit confusing. they insisted on keeping 2500 hold on credit card

Portugal
Seat Ibiza
January 1, 2024

Pros: The procedure was very simple, the agent were all very nice and helpful!

Cons: Nothing, everything was perfect

Canada
Seat Ibiza
December 25, 2023

Pros: Affordable and very good customer service

Cons: Agent was a good communicator and I appreciated being able to messaged on whatsapp to get assistance.

Brazil
Citroen C1
November 24, 2023

Pros: Confiabilidade

Cons: Custo do seguro.

United States of America (USA)
Renault Captur
November 21, 2023

Pros: Our only complaint was the shuttle driver/rental agent at pick up was quite rude. All other staff and agents were very friendly and helpful.

Brazil
Renault Captur
November 16, 2023

Pros: Só tenho a agradecer, não conhecia e fomos muito bem recepcionanadoa

United States of America (USA)
Citroen C1
November 15, 2023

Pros: Very friendly

Angola
Mercedes Benz A Class
November 7, 2023

Pros: Very good customer service.

Cons: Total price on Discovercars.com was not the same Cael charged. Cael claimed that the price was higher because the rental was done through Discovercars.com.

United Kingdom
Cupra Formentor
November 6, 2023

Pros: Amazing experience. Great staff, clean car, and it was the vehicle i wanted.

Cons: I got the car i requested

United States of America (USA)
Seat Ibiza
October 26, 2023

Pros: Employees were pleasant.

United Kingdom
Peugeot 308
October 24, 2023

Pros: Staff were good, obviously not their fault for their rules. See next comment.

Cons: They wouldn’t accept my credit card as it expired at the end of the month (their paperwork said I needed to provide a valid credit card - it was valid it expired a week after I returned the car). I had to pay €210 euros as an insurance. Not happy.

Canada
Renault Captur
October 21, 2023

Pros: Very knowledgeable and helpful.

Israel
Citroen C1
October 19, 2023

Pros: Super nice representatives both in pickup and dropoff. Dropoff was blazing fast, 60 seconds! Car was clean and felt new

United States of America (USA)
Mercedes Benz GLA
October 13, 2023

Pros: nothing.

Cons: nothing.

Canada
Renault Captur
October 13, 2023

Pros: Professional and courteous

Cons: Nothing

United States of America (USA)
Mercedes Benz A Class
September 23, 2023

Pros: Great service.

Canada
Seat Ibiza
September 20, 2023

Cons: the persona I got was very rude she just not be customer service I also witness another person be rude to a customer i could not believe my ears.

Hong Kong
Renault Clio
September 19, 2023

Pros: Car is clean and new

Cons: Staff is nice and helpful

Portugal
Volkswagen T-Cross
September 17, 2023

Pros: Friendly employees

Cons: Small parking lot

United States of America (USA)
Mercedes Benz GLA
September 11, 2023

Pros: Very efficient and professional

Cons: Nothing

United States of America (USA)
Citroen C1
September 11, 2023

Pros: Terrible experience

Cons: Cael never picked me up to return thr car to the airport even though they charged extra 30 euros for this service. I had to get uber at 5am to make it to my flight Rude customer servicr. Never reusing them

Canada
Volkswagen T-Cross
September 5, 2023

Pros: Friendly and kind staff and quick shuttle service. Paperwork was completely quickly and I was in my car and off in no time!

Cons: Nothing! Best rental experience I've ever had.

United Kingdom
Renault Captur
August 31, 2023

Pros: They were nice.

Cons: Nothing.

United Kingdom
Renault Captur
August 28, 2023

Pros: Great communication and helpful staff

Cons: Nothing car rentals overall were expensive for what we wanted but Cael were reasonable in comparison to others

Canada
Renault Captur
August 25, 2023

Pros: Cael was great. No issues with cars Very disappointed after having a tire damaged and having to exchange cars got good service for that but the loss of use for better part of day plus time wasted waiting and exchanging was not reflected on costs. Everyone deflects to others (assistance) and who cares about customer. We offers to take the car to a nearby tire shop for repair replacement in order to maintain use of the car and that wasn't available Burrocracy at its best!

Cons: Read above Cael did their job

United Kingdom
Renault Clio
August 21, 2023

Pros: They got it wrong and I was only offered the €35 euros refund

Cons: Not a lot

Canada
Renault Captur
August 10, 2023

Pros: Easy to deal with representatives

Cons: Size of car not equivalent to one on website. Ordered a captur and got a seat arona. Tire pressure should have been noticed by your staff.

Canada
Renault Captur
August 9, 2023

Pros: They pick you up at the airport and take Toto the vehicle

Cons: The fact that there was only one person working at the time of our arrival this causing delays in picking us up and completing the paperwork.

Canada
Seat Leon STW
August 7, 2023

Pros: When we dropped off the car at Porto airport airport the CAEL customer service was ok.

Cons: We waited for over an hour for the pre arranged shuttle to pick us up from Lisbon airport. I’m disabled and standing in the hot sun waiting for over an hour after a long flight was very difficult and painful. We did not get the car that we reserved. I needed a car with lots of leg room due to my condition. Customer service was terrible. Lots of additional surprise fees added on to the price. Bad experience and I would definitely not recommend CAEL Lisbon to anyone

United Kingdom
Citroen C1
August 4, 2023

Pros: Good customer service,

France
Renault Captur
August 3, 2023

Pros: Impeccable 👌

Cons: Formidable

Canada
Mercedes Benz A Class
July 28, 2023

Pros: quick and easy pickup and drop off

Cons: toll system mandatory use was only disclosed at the desk

United States of America (USA)
Mercedes A Class
July 27, 2023

Pros: Nothing, all they were interested was to sell me on additional insurance and an upgrade. Will never use your company again for auto rentals.

Cons: Agent was not at the airport per the instructions, I had to find a phone and called their office and they said that he would be there in 10 mintues and it took him 45 minutes to arrive. Once he arrived he did not even help with the baggage from inside the airport to the street van. The auto return was done one day early and did not receive any refund and while it is a small distance to the airport, it is very difficult to find, even the car GPS system did not have a return auto address.

Canada
Volkswagen T-Cross
July 23, 2023

Pros: Everything was clear and as advertised.

Cons: At airport the pick up point for the shuttle was not obvious, but easy enough to figure out.

Slovakia
Renault Captur
July 17, 2023

Pros: I was worried after reading general reviews of a car rental and this company not being a large international company. But at the end no issues whatsoever. Car in a good condition, very reasonable and quick employees at pick up and drop off, no complications, kind and helpfull approach (especially Andre at drop off, Cael office near the Lisbon airport).

Cons: Children car seats. They should buy new ones. The seat for up to 18 kg was a good brand but broken and wobly around head so suspicious what had been happening with it before and if still safe. The second seat (15-36 kg) they did not have, just a booster. And it was not enough for my son. He was "burried" in the car and could not sit properly. So they gave him a back from another seat which however could not be connected to the booster. Well better than nothing but uncomfortable and not too safe.

Canada
Renault Clio STW
July 8, 2023

Pros: Fast and efficient.

United States of America (USA)
Mercedes Benz A Class
July 5, 2023

Cons: Deposit amount too high

United States of America (USA)
Seat Alhambra
June 26, 2023

Pros: Great staff and outstanding service

United States of America (USA)
Mercedes Benz A Class
June 21, 2023

Cons: Car was in good shape but pick up and drop off services took forever. They were very pushy about full coverage even after I declined due to having coverage elsewhere. They also kept adding charges at the end. They forgot to charge for the verde lane and then added a charge for a tiny barely visible chip on the window that honestly could have been there before we left. Airport transfers were fairly far and they drove

United States of America (USA)
Volkswagen T-Cross
June 15, 2023

Pros: easy to rent the car, great english, we arrived early and they prepared the car for us, didn't try to sell us things we didn't need

Cons: n/a

United Kingdom
Renault Captur
June 5, 2023

Pros: Dropping off was a nightmare!

Cons: Dropping off was a nightmare! Receptionist was awful!

United States of America (USA)
Seat Ibiza
May 29, 2023

Pros: Very well staffed and professional

Canada
Peugeot 308
May 29, 2023

Cons: Pushing extra insurance on me

Canada
Seat Ibiza
May 8, 2023

Pros: Very good customer service

Cons: Please make sure all fluids are topped up before handing out the vehicle to the customer ( ex.: windshield fluid washer).

United States of America (USA)
Citroen C1
May 2, 2023

Pros: I’ve never had the experience like this. So good.

Cons: The navigation is horrible. A waste of money. Put me usually a few blocks away

United States of America (USA)
Renault Captur
April 26, 2023

Pros: Fast, easy, no hassle. I was worried about getting charged for the smallest scratch but agents were very thorough when inspecting at pickup so there wasn't an issue.

Cons: Extra fees for Spain. Seems unecessary

Canada
Mercedes A Class
April 20, 2023

Cons: Ended up paying 100 euro extra than was supposed to.

Canada
Renault Clio
April 14, 2023

Pros: Good information provided by agent

Cons: Waiting 25 minutes beyond the arranged time for the shuttle service to pick up the car

United States of America (USA)
Seat Arona
April 11, 2023

Pros: Excellent service and rental car! The service agent at the desk was outstanding!

Cons: - The car rental agent who picked us up at the airport and was responsible for briefing us about the car functionality and controls was extremely impatient. - User manual for the rental car was not provided or placed within the glove compartment.

United States of America (USA)
Seat Arona
April 7, 2023

Pros: We brought too much luggage. It was nice of them to let us put our luggage in their suggested cars so that we could figure out if it would fit.

United States of America (USA)
Renault Clio
April 4, 2023

Pros: Car was nice Peugeot manual for a fair price. Enjoyed driving manual.

Cons: Resented the push to uograde to much bigger automatic at 2x the cost

Canada
Citroen C1
April 4, 2023

Pros: A very good rate for size of car needed. Although off site (airport) it was easy to find and staff would meet you at airport. Did shuttle us to the airport.

Cons: Was hit while parked. Cost for repair was fine but there was s 23% tax which I found disappointing and huge.

Canada
Seat Arona
April 2, 2023

Pros: Responsive and friendly staff

United States of America (USA)
Seat Ibiza
March 29, 2023

Pros: Clean and good priced

Cons: It took them 1 hour to pick us up at airport. They advertise that they will be waiting for you They were not!!

Canada
Renault Captur
March 28, 2023

Pros: Good reps and accommodating service

Cons: No problems with Cael

United States of America (USA)
Citroen C1
March 27, 2023

Pros: Car good.

Cons: The annual insurance sticker was not on car. Police pointed this out and we had to call to get them to email it and then we printed dit out and put it on. Frustrating. No apology.

Italy
Renault Clio
March 24, 2023

Pros: Good car, clean, friendly staff, no pressure to buy extra insurance cover (we have our own annual policy to cover excess)

Cons: There was no representative when we arrived and it took them a while to pick us up

United States of America (USA)
Fiat 500 Hybrid
March 12, 2023

Pros: The car was very clean and it didn't give us any problems. The service desk people were friendly and efficient.

Cons: The location of the rental car center was difficult for us to find when returning the car. We just are not accustomed to driving in Portugal and the Lisbon roads in particular.

Canada
Renault Captur
March 10, 2023

Pros: Friendliness of the staff,.

Cons: The shuttle driver talked on his phone the whole drive to the airport. In busy traffic I would appreciate 100% attention.

United States of America (USA)
Seat Arona
March 4, 2023

Pros: Efficient and nice

Cons: Nothing

United States of America (USA)
Fiat 500 Hybrid
January 17, 2023

Pros: Everything was great

Cons: No complaints

Canada
Citroen C1
January 4, 2023

Cons: Cael is a rip off

United States of America (USA)
Mercedes A180
January 4, 2023

Pros: Excellent service

Latvia
Citroen C1
December 31, 2022

Pros: All was good.

United States of America (USA)
Mercedes A180
October 31, 2022

Pros: Efficient transport to and from airport. Car was ready and waiting for us when we arrived.

Cons: Good overall. Being on airport would be faster / more convenient, but likely also would add to the cost. Worth the trade-off.

United States of America (USA)
Mercedes A180
October 23, 2022

Pros: Cael was excellent , they run a great honest shop. Would definitely rent from them again

United States of America (USA)
Seat Ibiza
October 20, 2022

Pros: friendly, clean car

United States of America (USA)
Seat Ibiza
October 16, 2022

Cons: The representative was not where described in the email. It would be helpful to have someone inside the airport with a sign like other car companies

United States of America (USA)
Seat Arona
October 14, 2022

Pros: Car has large GPS screen which we used.

Cons: No Cael person at the airport as instructed, had to call Cael at the airport and waited about 30+ minutes to get on a Cael shuttle bus. So pickup direction from discovercars.com BAD!!! Need pickup details at the airport above on booking website for future customers!!!

United States of America (USA)
Seat Ibiza
October 13, 2022

Pros: Reasonably priced rentals with many options and multiple drop off locations in Lisbon

Canada
Seat Arona
October 13, 2022

Pros: Poor

Cons: Efficiency

Canada
Renault Clio
October 12, 2022

Pros: Great price, car exactly as expected, rental agents efficient and helpful. Return smooth.

Cons: Had to call for pickup at airport.

United States of America (USA)
Seat Leon STW
October 11, 2022

Pros: Great car great value

Cons: Off airport site - difficult to find transfer bus and site

United States of America (USA)
Citroen C1
October 3, 2022

Pros: The agents were friendly and helpful.

Cons: The pickup instructions were not correct. We waited in the meet and greet location as instructed but there were no representatives there. We were told by another agent to wait in the designated spot for the Cael van but we waited 30 minutes and it never showed up. We had to call the office to get them to come pick us up which was not the provided instructions.

Canada
Seat Ibiza
September 27, 2022

Pros: They are courteous and knowledgeable and efficient I have rented with them before through another agency with much better service than discovery cars . Cael is very good I will book with them again but not through discovery cars

Cons: Maybe I could have had an upgrade sim e rates were lower at the pick time but that’s fine .

United States of America (USA)
Citroen C1
September 17, 2022

Pros: Most of staff was friendly

Cons: Car had engine light on, so got another car which wasn’t cleaned well yet. Was pushed to purchase insurance for the car, even I had it through the Discover cars, I refused getting additional one.

United States of America (USA)
Mercedes A180
September 12, 2022

Pros: Politeness and good service

Cons: Nothing

Canada
Seat Arona
September 3, 2022

Pros: Staff were friendly and helpful.

Cons: Nothing I can name.

United Kingdom
Fiat 500 Hybrid
August 30, 2022

Pros: Very personable staff good quality car

Cons: Proposing to charge me 600 euros for a job that i could get done for less than 200 euro's -replacing a broken window- was not their finest moment!

Canada
Seat Arona
August 26, 2022

Pros: Great service all around

United States of America (USA)
Seat Leon STW
August 23, 2022

Pros: Everything. I asked to switch the car and I was actually given options instead of the traditional “This is the car you got”

Cons: I loved everything.

Ireland
Renault Captur
August 22, 2022

Pros: Good professionalism and good costumer attention

Cons: The insurance charge at the desk, that should be agreed when booking. Very expensive fully insurance

Brazil
Mercedes A180
August 21, 2022

Pros: Efficient and gentle staff

United States of America (USA)
Mercedes A180
August 15, 2022

Pros: Easy and efficient.

Cons: Location is too far from the airport and was hard to find.

Canada
Seat Ibiza
August 10, 2022

Pros: They reached out by WhatsApp to get updates about my pickup time. Everything was smooth and the staff were helpful.

Cons: When I called from the airport one staff member didn't check the updated information about my arrival and said I was late. The information had been updated a week earlier and Cael had my flight information which had changed. After you take a 12 hour journey, you want to feel like you are in good hands right away. Asides from that initial experience, everything was great.

Canada
Mercedes Vito
August 10, 2022

Pros: Friendly, helpful, quick delivery and return

Cons: Expensive rate (but all were this summer, I guess)

United States of America (USA)
Mercedes A180
August 6, 2022

Pros: We loved the service at Cael … friendly service and excellent customer service

United States of America (USA)
Seat Ibiza
August 1, 2022

Pros: Very efficient, price was good, and smooth check-in/check-out

Cons: I thought I was told to pick up the shuttle at Departures so we waited there for a while. Turns out it was supposed to be Arrivals, so it would’ve been nice to have this in writing telling us where to go instead of me having to reach out to ask where to meet.

United States of America (USA)
Seat Alhambra
July 27, 2022

Pros: Easy to call them for free via WhatsApp. Car was as expected and very clean. Shuttle service to Lisbon airport. Kids car seats were clean.

Canada
Renault Clio
July 23, 2022

Pros: Very good

Cons: Took longer than expected to find the agent as I was looking for a "Discovery Cars" representative rather than CAEL. Perhaps this should be made more clear!

Canada
Peugeot 308
July 19, 2022

Pros: Friendly and helpful

Cons: All Good

United States of America (USA)
Seat Arona
July 15, 2022

Pros: Friendly agents, top-notch service. Great value for money!

United States of America (USA)
Seat Arona
July 12, 2022

Pros: The people of Cael are great.

Cons: On 28 June 2022, I was charged USD $660 for a car I did not rent. I was upgraded but charged twice. Why is Cael not refunding me this money? - Scott Wachino

United States of America (USA)
Renault Clio STW
July 11, 2022

Pros: Very efficient and quick pick-up. The condition of the car was excellent. Drop-off was quick and easy. The car rental agents were very pleasant.

United States of America (USA)
Seat Arona
July 5, 2022

Cons: There was no agent at the airport when we arrived to pick up the car. We had to speak to a representative from another company who told us to call Cael. It took 30 minutes for the van to come pick us up.

Canada
Citroen C1
July 4, 2022

Pros: car was good

Cons: nothing

Cyprus
Mercedes A180
June 23, 2022

Pros: Everything. A member of staff spent a good deal of his times explaining the vehicle, we had not driven the Mercedes auto before and needed help understanding the onboard computer and GPS system. 🤗

Cons: Nothing!!

Canada
Renault Captur
June 22, 2022

Pros: The employees were very helpful

Cons: Difficult to know where to go to be picked up for the car

United Kingdom
Citroen C1
June 19, 2022

Pros: Value for money - reasonable.

Cons: Late, almost an hour for the shuttle bus to come to pickup. Car wasn’t serviced properly. Brake wear warning light came on very early during our rental.

United States of America (USA)
Seat Arona
June 11, 2022

Pros: Loved the car, great value for the price and very friendly staff

Cons: Difficult coordination for the pickup shuttle

Canada
Renault Captur
June 6, 2022

Pros: Silvia picked us up absolutely warm and friendly, same with her coworker who explained everything clearly and cheerfully. Upon return we were happy to checkout with Silvia. I see why Cael is so highly rated. Bravo to the Team …!!!

United States of America (USA)
Renault Captur
June 1, 2022

Pros: Representative very professional, proficient and attentive to details.

United States of America (USA)
Mercedes CLA STW
May 28, 2022

Cons: There was a crack in the windshield that we didn't notice when we picked up the car. We noticed when were about 30 minutes away. When we returned the car I mentioned it and they told me that they knew about it and it was already in the system. Not cool.

United States of America (USA)
Mercedes A180
May 20, 2022

Pros: They are helpful, knowledgeable, and efficient. Our car was great.

Cons: In order to get better prices for a rental, you sometimes have to go off-airport. In this case, it's a bit farther away from LIS, and not easy to find/get to. But they made it easier, with special instructions on the rental agreement, and we had bought Nav in our car--don't even think of renting a car there without it.

Canada
Fiat 500 Hybrid
May 19, 2022

Pros: Very friendly and helpful folks

Cons: It was hard to know where to find them at the airport in Lisbon, without a phone ( no local sim card) you are stuck.

United States of America (USA)
Seat Arona
May 12, 2022

Pros: They were fast to check us in at the counter

Cons: We couldn't find a representative at the vodafone, we called and was told he was outside but the van had left so it was frustrating getting through the phone but once we got to Cael they were pretty good.

United States of America (USA)
Seat Arona
May 4, 2022

Pros: My contact person Sylvia was just superb.

Cons: Personalized service

Sao Tome and Principe
Mercedes CLA STW
April 30, 2022

Pros: I received the same vehicle that I chose when I made the reservation. Employee professionalism. Focus on customer needs and not insist on selling accessory services that we don't want.

Cons: Nothing to report. Everything was fine.

Canada
Renault Captur
April 21, 2022

Pros: We found Cael to be great. The car was nice and clean, and what we wanted for our visit to Portugal. Pick up and drop of were both fast and courteous. We appreciated the toll transponder as well, which made it very easy to drive south to Carveiro.

Cons: The only thing I would suggest is clearer instructions when arriving at the airport. My paper said a representative would be waiting near a kiosk but we ended up having to call them. Which is fine, if we new that before hand instead of searching around for a representative. That's the only thing.

Canada
Citroen C1
April 1, 2022

Cons: Pickup was complicated and difficult

Israel
Seat Arona
March 17, 2022

Pros: Very helpful, quick

United Kingdom
Seat Arona
March 8, 2022

Pros: Amazing customer service, Very professional and helpful. Welcome message on WhatsApp Business was the first for me in car rentals, and it made the whole communication and coordination so easy. Picked us up at the airport promptly and helped us through the process in a very professional way.

United States of America (USA)
Seat Arona
January 4, 2022

Cons: Didn't like the airport pickup instructions and assistance. My phone was not equipped with foreign access and therefore difficult to keep up with communication.

United States of America (USA)
Mercedes A180
December 13, 2021

Cons: The car was sent out with very low tire pressure which set off an alarm on the dash. Also, Discover Cars did not meet us at their designated area, forcing us to purchase a local sim card to contact them. After requesting, Discover Cars did not off any consideration for the above 2 anomalies. Poor business practices

United Kingdom
Renault Clio STW
December 10, 2021

Pros: Friendly.

Cons: difficulty in finding depot when returning car, even with sat nav

United States of America (USA)
Peugeot 308
November 7, 2021

Pros: Great service - good price - great car

United States of America (USA)
Citroen C1
October 25, 2021

Pros: the staff was nice and the car ran well

Cons: the gps unit was old and couldn't get signal a lot, the car did not open from the inside on the passenger side

United States of America (USA)
Mercedes A180
October 23, 2021

Pros: Extremely friendly and professional

Cons: We liked everything!!!

United States of America (USA)
Seat Ibiza
October 6, 2021

Pros: Car was in great condition. Did not take long to pick up car or drop it off.

Cons: Rental agreement said to wait for Cael at meeting point but there was not a representative and had to call as if they forgot we were arriving.

United States of America (USA)
Citroen C1
September 27, 2021

Pros: Staff was fantastic, friendly, trustworthy and helpful.

Cons: Service was great, car was not in as good of condition as I would have hoped for and location was off site (shuttle) from airport.

Netherlands
Peugeot 308
September 21, 2021

Pros: Personal, friendly and not pushy or scaring to upsell insurance etc.

Cons: Our initial car had a damaged tire, took some time to find a new car and adjust paperwork. But in the end the solution was perfect!

Netherlands
Renault Megane STW
August 24, 2021

Pros: No nonsense handling and car pick-up/drop-off (with shuttlebus in Lisbon and on the airport parking in Faro)

Luxembourg
Mercedes Vito
August 11, 2021

Pros: Everything was perfect

Cons: Maybe the weather, if they do have any impact on it! :p

Belgium
Fiat 500 Hybrid
August 9, 2021

Pros: They put everything in my language - this was aa very nice surprise! Rest was handled very efficient

Cons: Nothing to tell

United States of America (USA)
Seat Leon STW
July 27, 2021

Pros: Service was great and quick. The car was in good shape and clean. Staff was amazing.

Cons: The car had a couple (very) minor problems, nothing that affected the rental whatsoever.

Belgium
Seat Ibiza
July 26, 2021

Pros: Best experience ever!! I rent a lot of cars and never had such a good service. They even give a colorbook for the kid for on the plane.

Cons: Nothing

Portugal
Seat Arona
July 13, 2021

Pros: The attending agent was fast, friendly and efficient!

United States of America (USA)
Mercedes A180
July 13, 2021

Pros: Good product at a good price

Cons: Pickup and drop off a bit cumbersome

United States of America (USA)
Mercedes A180
July 7, 2021

Pros: I like the fact that the car rental company reached out to me ahead of time and gave me a more convenient location to pick up my car from.

Latvia
Seat Leon STW
July 5, 2021

Pros: Абсолютно все было отлично! Быстро, понятно и чемоданы в багажник загрузили.

Denmark
Mercedes A180
July 1, 2021

Pros: Yes.

Cons: Too far from the airport, and my International card was denied.

Belgium
Renault Clio STW
June 27, 2021

Pros: Everything went smoothly. People were very friendly and helpful. Out kids even got a little present. We will definitely return here.

Cons: Nothing, it was a very goed experience overall.

United Kingdom
Seat Arona
June 12, 2021

Pros: Efficient collection. Excellent new vehicle. Good value

Cons: Nothing

Hungary
Citroen C1
June 11, 2021

Pros: We got a brand new car, stuff was friendly.

Cons: Finding them at the aiport was very difficult.

United States of America (USA)
Seat Leon STW
June 1, 2021

Pros: Great customer service, reps make the process super efficient, quickly picked us up when we called even though we arrived earlier than expected, car was in impeccable condition.

Portugal
VW Golf
March 17, 2021

Pros: Very Friendly and professional staff

Cons: nothing

United States of America (USA)
Seat Ibiza
February 3, 2021

Pros: Everything! Great value and honest people.

Switzerland
Seat Ibiza
January 6, 2021

Pros: Friendly staff.

Cons: n/a

Most Popular Car Rental Deals

Lisbon Airport
Mini
Citroen C1 or similar
Citroen C1
  • 4
  • 1
  • 5
  • A/C
  • Man.
Cael
$12.17 / per day
Lisbon Airport
Mini
Citroen C1 or similar
Citroen C1
  • 4
  • 1
  • 5
  • A/C
  • Man.
Cael
$12.41 / per day
Lisbon Airport
Mini Elite
Fiat 500 or similar
Fiat 500
  • 4
  • 1
  • 2
  • A/C
  • Man.
Cael
$13.02 / per day
Lisbon Airport
Mini Elite
Fiat 500 or similar
Fiat 500
  • 4
  • 1
  • 2
  • A/C
  • Man.
Cael
$13.27 / per day
Lisbon Airport
Compact
Peugeot 308 or similar
Peugeot 308
  • 5
  • 3
  • 5
  • A/C
  • Man.
Cael
$18.67 / per day
Lisbon Airport
Economy
Renault Clio or similar
Renault Clio
  • 5
  • 2
  • 5
  • A/C
  • Man.
Cael
$18.67 / per day
Lisbon Airport
Compact
Peugeot 308 or similar
Peugeot 308
  • 5
  • 3
  • 5
  • A/C
  • Man.
Cael
$19.03 / per day
Lisbon Airport
Economy
Renault Clio or similar
Renault Clio
  • 5
  • 2
  • 5
  • A/C
  • Man.
Cael
$19.03 / per day
Lisbon Airport
Compact
Renault Megane STW or similar
Renault Megane STW
  • 5
  • 2
  • 5
  • A/C
  • Man.
Cael
$21.22 / per day
Lisbon Airport
Compact
Renault Megane STW or similar
Renault Megane STW
  • 5
  • 2
  • 5
  • A/C
  • Man.
Cael
$21.63 / per day
Lisbon Airport
Mini Elite Convertible
Fiat 500 Cabrio or similar
Fiat 500 Cabrio
  • 4
  • 1
  • 3
  • Man.
Cael
$22.63 / per day
Lisbon Airport
Mini Elite Convertible
Fiat 500 Cabrio or similar
Fiat 500 Cabrio
  • 4
  • 1
  • 3
  • Man.
Cael
$23.06 / per day
Lisbon Airport
Economy
Renault Clio STW or similar
Renault Clio STW
  • 5
  • 2
  • 5
  • A/C
  • Man.
Cael
$24.33 / per day
Lisbon Airport
Economy
Renault Clio STW or similar
Renault Clio STW
  • 5
  • 2
  • 5
  • A/C
  • Man.
Cael
$24.79 / per day
Lisbon Airport
Compact
Mercedes Benz A Class or similar
Mercedes Benz A Class
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Cael
$25.47 / per day
Lisbon Airport
Compact
Mercedes Benz A Class or similar
Mercedes Benz A Class
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Cael
$25.95 / per day
Lisbon Airport
Intermediate Elite
Audi A3 or similar
Audi A3
  • 5
  • 2
  • 5
  • A/C
  • Man.
Cael
$26.59 / per day
Lisbon Airport
Intermediate Elite
Audi A3 or similar
Audi A3
  • 5
  • 2
  • 5
  • A/C
  • Man.
Cael
$27.10 / per day
Lisbon Airport
Compact
Seat Leon STW or similar
Seat Leon STW
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Cael
$31.69 / per day
Lisbon Airport
Compact
Seat Leon STW or similar
Seat Leon STW
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Cael
$32.29 / per day
Lisbon Airport
Compact Elite SUV
Volkswagen T-Roc or similar
Volkswagen T-Roc
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Cael
$32.82 / per day
Lisbon Airport
Economy SUV
Volkswagen T-Cross or similar
Volkswagen T-Cross
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Cael
$33.39 / per day
Lisbon Airport
Compact Elite SUV
Volkswagen T-Roc or similar
Volkswagen T-Roc
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Cael
$33.44 / per day
Lisbon Airport
Economy SUV
Volkswagen T-Cross or similar
Volkswagen T-Cross
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Cael
$34.02 / per day
Lisbon Airport
Full-size
Mercedes CLA STW or similar
Mercedes CLA STW
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Cael
$65.08 / per day
Lisbon Airport
Full-size
Mercedes CLA STW or similar
Mercedes CLA STW
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Cael
$66.31 / per day
Lisbon Airport
Premium
Mercedes Benz C Class STW or similar
Mercedes Benz C Class STW
  • 5
  • 4
  • 5
  • A/C
  • Auto.
Cael
$82.06 / per day
Lisbon Airport
Premium
Mercedes Benz C Class STW or similar
Mercedes Benz C Class STW
  • 5
  • 4
  • 5
  • A/C
  • Auto.
Cael
$83.62 / per day
Lisbon Airport
Luxury
Mercedes Benz E Class or similar
Mercedes Benz E Class
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Cael
$90.55 / per day
Lisbon Airport
Luxury
Mercedes Benz E Class or similar
Mercedes Benz E Class
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Cael
$92.27 / per day
Lisbon Airport
Premium Monospace
Seat Alhambra or similar
Seat Alhambra
  • 7
  • 3
  • 5
  • A/C
  • Auto.
Cael
$107.53 / per day
Lisbon Airport
Premium Monospace
Seat Alhambra or similar
Seat Alhambra
  • 7
  • 3
  • 5
  • A/C
  • Auto.
Cael
$109.57 / per day
Lisbon Airport
Full-size Van
VW Caravelle or similar
VW Caravelle
  • 9
  • 3
  • 5
  • A/C
  • Auto.
Cael
$189.57 / per day
Lisbon Airport
Full-size Van
VW Caravelle or similar
VW Caravelle
  • 9
  • 3
  • 5
  • A/C
  • Auto.
Cael
$193.17 / per day
Lisbon Airport
Premium SUV
Mercedes Benz GLC or similar
Mercedes Benz GLC
  • 5
  • 3
  • 5
  • Auto.
Cael
$243.34 / per day
Lisbon Airport
Premium SUV
Mercedes Benz GLC or similar
Mercedes Benz GLC
  • 5
  • 3
  • 5
  • Auto.
Cael
$247.96 / per day
Lisbon Airport
Luxury SUV
Mercedes Benz GLE or similar
Mercedes Benz GLE
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Cael
$339.55 / per day
Lisbon Airport
Luxury SUV
Mercedes Benz GLE or similar
Mercedes Benz GLE
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Cael
$345.99 / per day
The above prices are only approximate and were last updated at 11:38 on 2024-06-17. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 1500.00), Theft Protection, Third Party Liability (TPL), Airport surcharge, Road tax, Free modifications, State Tax.
Rate excludes
Many highways in Portugal are tolled using only electronic means.
All rental vehicles are equipped with a transponder that can be used for paying for all toll roads.
You’ll be charged a service fee of1.85 EUR day up to a maximum of 18.45 EUR rental in addition to the tolls, which will be charged to your credit card after the rental period.
You may also be required to leave an additional deposit for tolls.
Driver requirements
Minimum rental age is 18 years.
A young driver fee applies to drivers under the age of 23.

Maximum rental age is 85 years.
A senior driver fee applies to drivers over the age of 76.

The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.

Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU countries.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, ID card, credit card on a main drivers name, booking voucher.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card, American Express credit card.
The following payment methods are accepted: Cash, Visa Debit Card, MasterCard debit card, American Express Debit card.

Cheques, Prepaid cards is/are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Cross border rentals are allowed only upon previous request.
Additional charges will be applied in case the car is crossing state or region borders.

Crossing country borders is allowed to the following countries: Spain-Mainland.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age).
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Additional information
The vehicle must be returned in an acceptably clean condition in order to avoid additional charges.
Rental period
The maximum rental period per agreement is 30 days.
Business hours
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.

Pick-up & Drop-off
Mon:  06:30 - 19:59
Tue:  06:30 - 19:59
Wed:  06:30 - 19:59
Thu:  06:30 - 19:59
Fri:  06:30 - 19:59
Sat:  06:30 - 19:59
Sun:  06:30 - 19:59

Top Suppliers at Lisbon Airport

EPI Rent a Car
Exceptional 9.3 / 560 reviews
+351914675027 / +351910929905 / +351916807478
Aeroporto Portela, 1700-008 Lisboa
$29 - $155
Working hours
Mon:07:59-22:00
Tue:07:59-22:00
Wed:07:59-22:00
Thu:07:59-22:00
Fri:07:59-22:00
Sat:07:59-22:00
Sun:07:59-22:00
Rent-a-Star
Exceptional 9.2 / 383 reviews
+351214454551
Rua da Guiné, 33 A 2685-337 Prior Velho, Lisbon
$15 - $18
Working hours
Mon:07:00-20:00
Tue:07:00-20:00
Wed:07:00-20:00
Thu:07:00-20:00
Fri:07:00-20:00
Sat:07:00-20:00
Sun:07:00-20:00
Guerin
Exceptional 9.1 / 850 reviews
+351218486191 / +351933882724
Aeroporto Internacional Humberto Delgado Alameda das Comunidades Portuguesas
$16 - $322
Working hours
Mon:05:59-23:59
Tue:05:59-23:59
Wed:05:59-23:59
Thu:05:59-23:59
Fri:05:59-23:59
Sat:05:59-23:59
Sun:05:59-23:59
Masterkings
Masterkings
Exceptional 9.1 / 113 reviews
+351289819960
Lisbon Airport
$12 - $183
Working hours
Mon:06:59-22:00
Tue:06:59-22:00
Wed:06:59-22:00
Thu:06:59-22:00
Fri:06:59-22:00
Sat:06:59-22:00
Sun:06:59-22:00
WayGo
Exceptional 9 / 463 reviews
+351960142193 / +351212841171
Av. Severiano Falcao N 11, 2685-380 Prior Velho
$5 - $136
Working hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-18:00
Sun:08:00-18:00
Rent Auto
Exceptional 9 / 273 reviews
+351218966320
Alameda Das Comunidades Portuguesas, 1700-111, Lisboa
$18 - $130
Working hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
Drive on Holidays
Very good 8.8 / 3,568 reviews
+351212697488 / +351962247402
Quinta da Francelha de Baixo, Rua Francisco Sousa Tavares, nº 4, 2685-333 Prior Velho
$6 - $184
Working hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00