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Guerin at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: That the staff are friendly and happy to assist with any questions in detail. They will not leave you feeling like you don’t understand something
Cons: Nothing. Maybe a transponder should be fitted automatically and adjust the price to include that, save some confusion when using toll roads
Pros: One of the best, easiest and most helpful car hire experiences I’ve ever had. We had to unexpectedly extend a day because my partner ended up in the hospital a full day with food poisoning. And Guerin’s customer service and airport location representatives were more helpful than anyone I dealt with during the whole process. I recommend them very highly. Thank you!
Cons: Nothing— al was great.
Pros: Totally no problems. New cars in perfect condidtions. Great company :)
Cons: Everything was perfect :)
Cons: Unethical agent trying to charge me $1600 to upgrade to an automatic while it should have only been $30.
Pros: This has been one of the best car rental experiences in my life. And I used to travel a lot. Wonderful and efficient service, excellent car and price
Pros: Quick and easy
Pros: great overall experience
Pros: Everyone was efficient and helpful. It was very helpful to receive a text a few day before the return as a reminder to fill up the tank and a link to the closest station.
Cons: Everything was great!
Pros: Extra charge, bad service
Cons: Extra charge, bad service
Pros: Brand new cars
Cons: Easy and straight forward service
Pros: The pick up experience was seamless.
Cons: The dropoff experience was also good but we had a difficult time finding where to return at the airport. I think the dropoff instructions could have been more clear.
Pros: Being in a foreign country they were very helpful with all our inquiries!
Cons: Helpful in all of our needs!
Pros: Agents were all knowledgeable and efficient. Pick up was very easy with the automated booths and key pick up.
Pros: Service was flawless!
Cons: It was all close to perfect.
Pros: Customer service and quality of the cars
Pros: helpfulness and efficient
Pros: fast efficient
Cons: very difficult to find the rental return entrance. almost missed my flight due to this.
Pros: The staff were very friendly and offered assistance as needed during the rental process.
Cons: No complaints
Pros: Amazing customer service.
Pros: Good car, reasonable price
Cons: Lack of agents at pick up. All automated, with a couple of agents to help with the process, but not user friendly for people needing an agent.
Pros: Good service when picking up car
Cons: When I drop off the car I have full insurance, and they where trying to charge me for vacuum the vehicle . Not right this should not happen . No matter the state of car . Full insurance is what I requested.
Cons: I took the car 1 line almost full the car with gas and I bring it the same and they told me they will charge me 30€ penelty after I even have the pic not happy at all
Pros: The whole process was super easy, fast, vehicle was very good
Cons: Nothing to complain about
Pros: Good service
Pros: Fast and nice employees
Cons: Trocar was dirty for sure!
Pros: - Fair price; - No hidden payments; - Fast pick-up (in comparison with other providers) and drop-off; - The system is automated through a self-service kiosk; - All deposit money was returned to my credit card without any issues and weird and unfair deductions
Cons: Nothing so far
Pros: The staff was very kind when we decided to cancel our reservation
Cons: Very unorganised, there were no cars available and there was an enormous line. It ruined our trip and we cancelled the car
Pros: Efficient, simple and fast
Cons: I liked all the attention.
Pros: Fast pickup and drop-off. Good quality vehicle!!
Cons: Would be nice to have other drop-off options in town (Lisbon).
Pros: Everything was smooth, employees were very helpful.
Pros: Because it's computerised, its cheaper. Also there was a shorter queue at Lisbon airport when compared to there companies.
Cons: the fact that I was misinformed and not assisted with my issue
Pros: Efficient and kind service all the way through
Pros: Efficient and convenient. Shame about the booking company.
Cons: Booking company
Pros: Quick and easy
Pros: Agents, once found, are polite and efficient.
Cons: See above
Pros: It was an overall good experience.
Cons: I had booked the car online before my arrival, and upon arrival I had to fill out all the same information again which took awhile. When I finally got to the garage after some time, the process wasn’t very clear as to how to get the keys from the lock box and I felt like i was burdening the women working out there.
Pros: Far more efficient than any other service I've use in Portugal. Highly, highly recommended!
Pros: The customer service rep was very helpful in explaining everything and directing us to the correct places
Cons: Just a long walk from check in to actual pick up (at Ghent Lisbon airport).
Pros: Great car. Airport location. Reasonable price.
Cons: Pick up was slow. Drop off was slow.
Pros: Hands on help
Pros: The agent walked me through the process so all went well, and it was quick & efficient.
Pros: Even though on your site I chose all insurances at the Driver everything maximum when I came to the desk I had to add a lot of money to have full insurance to add another driver it was it really felt like cheating
Cons: It’s very obvious that they try to catch you with the as if low price. but then you end up paying higher than other more known companies
Pros: The company did not give me the car. Your services sucks. I got car from Europe car. They also deduct 300 plus 100 euros which I could not get after 15 days. I complaint twice to car company but their attitude is very unprofessional
Pros: The people at the check in are friendly and helpful
Cons: The drop off is all automated and I would have appreciated having someone there who would look at the car with me at drop off to ensure there was no damage. There was 1 woman in the booth who seemed wedded to her phone and wouldn't even look at me. In the past there were always 3 or 4 people around who would take back the car.
Pros: The car was clean, return was easy.
Cons: The pick up process was a bit involved.
Cons: Computer system was not very clear and it was a stressful experience
Pros: Really helpful staff both picking up and dropping off. The time to pick the car up took ages as there was only one agent working late and a big queue of people (the agent was great but just over worked)
Pros: Very helpful staff, car was better than expectations. Availability at short notice
Cons: Lack of directions to drop off. A map might have been provided as signage was known to be an issue.
Pros: Very efficient and fast pick up and drop off
Cons: Car smelled of tobacco
Pros: They are very helpful and quick
Pros: The service was great
Cons: Nothing. I like everything
Pros: Its was Almost great!
Cons: The after rental is a shame!
Cons: thought the price was very high
Cons: deception get not the same model
Cons: Gave me the wrong car
Pros: The representative was very helpful and even gave me a free upgrade. Super nice and very clean car.
Cons: Prices for automatics are much higher, but that is not just at Guerin.
Pros: Everything perfect
Cons: Nothing to add
Pros: Staff were great. Car was clean and new.
Cons: No complaints
Pros: Modern, user friendly front desk. Extremely friendly staff.
Pros: Service provided was normal
Cons: Guerin in counter was very hard sell their full coverage better than Discovercars. She threatened no instant support by Discovercars if there were accident happened. Moreover Guerin provided so called same class Fiat car instead of Mercedes Benz B class, I felt it much lower than B class and has a bit feeling of danger.
Pros: Liliana and Duarte are amazing peoples and the customer service the provide was excellent
Pros: Efficiency getting the right alternative to me
Cons: They didn't had the Mercedes tourer that I booked available and they told me that the only one they had it belonged to a higher group.
Pros: Had a car upgrade
Cons: Did not Tell working hours to drop off
Pros: Very friendly staff
Pros: I liked the text message that you sent before I handed back the car directing me to the nearest petrol station, that was origional and very useful.
Cons: I had to queue for over 1.5 hours after arriving on a 10pm flight to get my booking and again for over 15 minutes to pick up the car. I have rented well over 200 cars over the past 20 years and this is by far the worst customer experience I have ever had. Because of this, I would not recommend anyone to use your service and this is unacceptable, all the other car hire companies were not as busy and I would prefer to pay more and get the car faster.
Pros: Just about everything except the potential confusion referred to above and the fact that when I dropped the car off, the facility was very, very busy (which was not Guerin's fault) so it took me much longer than I had allowed to comfortably catch my flight.
Cons: Please see previous answer
Pros: Car was clean and met needs. Staff were always courteous and professional and clearly working hard.
Cons: It took 2.5 hours from reaching the rental desk to leaving the airport. I am furious, just absolutely enraged. An unbelievably long time that is completely unacceptable. Initial wait time was over 1.5 hours, then it also took ages to obtain the car from the pick-up point. The first day of our holiday was almost ruined. Yet staff told us this level of busyness was 'normal'. How can that be? I have never, ever waited anything like as long for car hire before (max about 0.5 hours).
Pros: exact car model
Cons: it took almost 2h to pick up car; serce agents took in average 45 minutes per customer due to slow software and changes to original contract. After a 9h overnight flight this was unacceptable, my 2 small kids almost fainted...no water provided.
Pros: Mostly fine. Also i left a case of CDs in the vehicle by accident-- would it be possible to have these shipped to me? Please let me know
Cons: They could have offered me a different car when i brought upthe warning light situation and did not
Pros: We got a clean, good car that was fun to drive. Good service all the way.
Cons: A bit confusing about the payment matter, se e-mail submitted.
Pros: Nothing. The desk clerk was not clear during the pick up process and I was charged extra insurance. And she did not explain the toll charge meter rental and why I needed to hold money on my credit card where I then needed to pay toll charges at the return desk.
Cons: See above
Pros: Efficient and clear
Cons: Car windows smeared inside making vision poor in sunlight. Windscreen washer jets aimed too low making cleaning screen poor and inefficient.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
If the renter travels through a toll collection point, the renter's credit card will be charged the cost of the toll plus an administration fee.
Prepaid tolls are available for 1.85 EUR per day.
A young driver fee of 7.70 EUR per day applies to drivers under the age of 25, with a maximum of 38.50 EUR per rental.
Maximum rental age is 80 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
A deposit for a tank of fuel is required upon collecting the vehicle.
The deposit amount is 300 EUR–600 EUR + the fuel deposit, depending on the car group.
The deductible/excess amount is from 1330.80 EUR to 2980.00 EUR, depending on the car group.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa. Any other cards or cash payments are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/collection service is available only within 15 km from the car rental office, by previous request and for an extra charge of 24.60 EUR.
Delivery service outside city limits and up to 30 km is available for 43.05 EUR.
Delivery/Collection service for distances over 30 km is available for 61.50 EUR.
A deposit for a tank of fuel is required upon pick up.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.
Pick-up & Drop-off