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Guerin at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Positively surprised by efficiency and speed. Had some price differences between discovercars booking and their prices but that was quickly solved.
Cons: The self checkout did not work (Error "The self checkout link has expired") so I had to wait for the counter to open at 6:00 and that put me in a time crunch to catch my flight.
Pros: Check in and check out fast and efficient
Cons: Nothing
Pros: Help provided at pick-up to configure the navigation with Apple Car Play
Cons: The obligation to register on a machine or in line. Fortunately, there was few employes to help us out, but I prefer a one-to-one with a real person.
Pros: Very smooth drop off at Porto airport.
Cons: Not easy to get to car pick up with bags from airport check-in.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
All rental vehicles are equipped with a transponder that can be used for paying for all toll roads.
You may also be required to leave an additional deposit for tolls.
Prepaid tolls are available for 2.23 EUR per day.
An E-toll charge will apply; personal consumption will be charged separately at the end of the rental period.
A young driver fee applies to drivers under the age of 22.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
Licences issued in China are not accepted.
A separate fuel deposit is required when collecting the vehicle.
The deposit amount is 300 EUR–600 EUR + the fuel deposit, depending on the car group.
The deductible/excess amount is from 1180.80 EUR to 2980.00 EUR, depending on the car group.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa. Any other cards or cash payments are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
A deposit for a tank of fuel is required upon pick up.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.
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