WayGo at Lisbon Airport

Cons: Rude. No reimbursement for required car maintenance.

Cons: That they didn't check the breaking pads before letting the car, we were a little worried if they were going to stop working eventually. The safety belt lock button on the back right needed to be pressed in order to work.

Pros: Easy pick up and drop off. English speaking staff

Cons: The rental car had a seatbelt issue causing major disruption to my trip. The car seat rental was very old and unclean.

Pros: Very fast, everything was clear, and was very quick drop off + releasing the deposit in the same day.

Pros: Good customer service and no hassle.

Cons: The car’s windshield fluid was empty!!

Pros: Waygo in Lisbon was so easy to rent from. The process of getting the car and returning it was seamless. We really appreciated the kind staff as we had to extend our rental by a day and getting through customs at the airport took over two hours which was well past our original pick up time. Thank you for a pleasant experience! We will rent from you again and highly recommend this business to others.

Pros: Quick easy return

Cons: A bit pushy about the verde tag and made us wait 40 minutes for pick up of car

Pros: Quick easy helpful. No fuss

Cons: Nothing

Pros: The person who picked us up from the airport was very helpful.

Cons: Friendly staff

Pros: Good explanation of everything. Streamlined

Cons: Just make sure you check everything about the car’s function and accessories before you leave the lot

Pros: Excellent service from very friendly staff who sorted out the kick of your booking confirmation

Pros: laipna attieksme, cena, serviss

Cons: pietrūka norādes par to, ka par otru automašīnas vadītāju tiks iekasēta papildus samaksa

Pros: English speaking driver at the airport

Cons: Drop off a little slow

Pros: The agents were absolutely amazing and were customer oriented!!! We had such a wonderful experience with them and would recommend them to everyone we know

Pros: Very efficient and friendly. Zero sales pitch for an upgrade or for the extra insurance (we’d bought independently already) which was refreshing. Shuttle car dispatched as soon as we phoned from arrivals and the return shuttle left their garage as soon as paperwork completed on return. We had thought it was closer to the airport but took less than 10 mins.

Cons: Car was adequate and basic but what were we’re expecting for the money to be honest.

Pros: Todo fue perfecto. Tanto la recogida como la entrega fue fluida, no más de 15 minutos. Contratamos con seguro sin franquicia ofrecido por Waygo pero directamente al momento de reservar en Discover cars y no hubo ninguna sorpresa ni extras.

Cons: Nada

Pros: Agents spoke English and genuinely care about your experience

Pros: They provided a Fiat 500, my preferred car for the tight streets of Portuguese villages.

Cons: No issues.

Pros: They were mostly friendly and accommodating

Cons: The first car they gave me was not in acceptable condition.

Pros: Pick up process smooth and fast

Cons: Drop off process absent. Rent ending at 6pm, company clText and images you copy will automatically show hereosed at 6om. Team inside the facility denied time e reception. If this is the process,do not allow rental 30min before closing tideme.Dr

Pros: Super friendly staff, the guy who picked us up at the airport was amazing!

Cons: Everything was easy and seamless.

Pros: We used them due to having great service in 2024. Quick pick up, no hassling for upsells

Cons: Felt very transactional, customer service wasn’t very warm- agent hardly spoke to us. Car was dented and scratched on all sides and had missing buttons for passengers windows.

Pros: Staff were all good, the car had damage to just about every panel and had a large scrape down one side. It had so much damage it was hard to log on the paperwork when collected, on return they tried to charge me for a damaged wheel, lucky I had picture evidence so no charge made. The car should have all body work repairs done before sending out as I’m sure all past customers have paid for the damage

Cons: As above

Pros: Customer Service and people are the best I have ever experienced at a car rental. From the shuttle driver to the pick up and the drop off, everyone was amazing. Was also very flexible on pick up and drop off times. ‘No problem’ was their response. Took away all the stress I was having

Cons: Nothing

Cons: The fact, trying to impose services to pay extras. Take a deposit when you cover the car online, but if I choose to do with them was more expensive , they didn't take the deposit. Book a suv, they saw I had 3 big bags, and gave me 1 car very small

Pros: Friendly, straight forward and very professional. Will use their service again when visiting Lisbon.

Pros: Sergio the transport guy was the best.Everyone was extremely helpful!

Pros: Great place I was so impressed with the quick service. On pick up and drop off absolutely will look them up next year 5 star recommend 100%

Pros: Waited more than 30 mins at airport for shuttle bus. Waygo has only 1 shuttle bus but having a few booking arrival at the same time. The car is given without ad-blue added. We departed the car after more than 1 hour picking up the car, but ad blue warning appeared after 15 mins drive and it tooks is another hour to go back. We ordered two boosters but they forgot to give to us and we picked them up when we came back for Ad Blur. The boosters were old and dirty.

Cons: All staffs were friendly and really wished to help, but unluckily the process and system of the company made the whole experience bad.

Pros: Very helpful, pickup was fast!

Cons: Nothing.

Pros: The staff were exceptionally helpful

Cons: Nothing. Best I've ever rented from.

Pros: Excellent experience.

Pros: It was as per instructions, clean and new baby car seats, they don’t inspect the car with a microscope, very quick and efficient

Cons: N/A

Pros: Service quality

Pros: All the employees were friendly and helpful.

Cons: All the employees were friendly and helpful, practical and assertive.

Pros: Best car rental service in Lisbon hands down! Straight forward, clear to the point. Special thanks to the nice people who helped me, in and out: Luis Arcanjo and Gonçalo Pereira. When renting in Lisbon, choose wisely!

Pros: In the end everything went as it should!

Cons: First I was charged from debit instead of credit which caused me big problem with my insurance company (tied to credit card). Eventually everything was solved but it took time and multiple messages. In future I will double check receipt when I make purchase with my debit/credit card to make sure it is paid from the right side.

Pros: Friendly staff and great quick airport shuttle service with very friendly and helpful staff.

Pros: Car pick up was nice & easy and had a nice modern car

Cons: We had booked at 6pm drop off for our car. We found out that they closed at 6, so when we returned they had closed the gates and told us that they would no longer offer us the free shuttle to the airport. This meant we had to pay for a taxi & extra stress we didn’t need! They shouldn’t allow & sign for a 6pm drop off if they are not open will all services.

Pros: Very professional and efficient.

Cons: Very friendly and easy to work and communicate with.

Pros: Agent came to the airport. Rental experience was smooth and hassle free. Car had everything that we needed. Good condition and easy pick up- drop-off.

Pros: Agent helpful. In corresponding to the car model fitted to the customer.

Pros: Fantastic and helpful staff. Sergio in particular was a real character, full of useful information. Pick up was straightforward and drop off very quick.

Pros: Fast and efficient service. Friendly.

Pros: Excellent service all around. By far the best rental experience I’ve had.

Pros: Nothing

Cons: These guys dont pick up the call

Pros: Very nice employees and a very quick pick up and drop off

Cons: N/A

Pros: The staff was exceptional and the service was great.

Pros: Very smooth. No issues. Very professional staff.

Cons: The information about and the check-up of the car condition during the pick-up was slightly unclear.

Pros: Normal deposit!

Pros: nothing

Cons: never got car . could not be identified when i tried to pick up

Pros: First representative in the desk, wasn't very nice. But the rest of the team was super nice. The person who picked me up and dropped off was very nice!!

Cons: Overall I was very happy. Will book again.

Pros: We landed during the great blackout. Maria and Peter were fantastic helping us as much as possible. They truly empathized with our situation and provided assistance above and beyond

Pros: Great service, From pick up, Padro the Waygo agent was very professional, explained all we need and also gave some tips abouts the car, and driving in Portugal also about the tolls. quick to pick up and drop off the car. Big thanks to Pedro and the Waygo team.

Pros: One of the best experiences I had with rental companies. Clean, quick.

Pros: Very friendly staff who took their time and did not push at all

Cons: Car was a bit dirty inside and windows were not clean

Cons: Engine light on first car came on after 2 days. I was asked to go back and exchange it for a different car

Pros: Happy people

Pros: Nice. New car. Good service.

Cons: Pick up point was a little confusing as the address on the email is not the airport meeting point which we thought we were going to as the instructions said to call for a pick up on arrival (although the address was the car rental place itself)

Pros: Bruno went above and beyond

Pros: Clean car, good value for Money, no problems

Cons: Nothing

Pros: The waygo team in lisbon have great people at the desk. You feel welcomed and the building as all the comodities.

Cons: Only the a little lack on car condition. (Wiper blades fluid and engine reservoir coolant).

Pros: Friendly service with no fuss and good cars at a good price.

Pros: Fast, friendly and efficient

Pros: Nothing good to say about them, just stay away from this company and their employees in Lisbon! If you somehow book with them, stay away from Bruno and his colleague - they are the most unprofessional agents and should not work directly with clients.

Cons: After they picked us up from Lisbon airport, we waited at their HQ about 3h in total before we got the car. When we asked repeatedly why the delay, they told us they are handling other customers in front of us and we should wait, no other explanation. The agent name was Bruno, very unprofessional. After almost 2h of waiting they finally told us there were no automatic cars available. After another hour of waiting they finally gave us an automatic car that apparently was blocked for someone else.

Pros: As a foreigner, everything can be complex but this was easy and Tiago and Sergio spoke English

Pros: Knew everything we needed

Pros: Pleasant and efficient customer service

Cons: Provided the right car with the feature I wanted

Pros: Friendly, correct on booking. No hidden fees

Pros: Really friendly and prompt service.

Cons: Nothing. All great

Pros: Easy chekin

Cons: Doing everything to sell their insurrance

Pros: Best company ever.

Cons: Nothing.

Pros: The staff members were all very kind !!! Really helpful in any situations. I highly recomend their services.

Pros: Helpfull and uncmplicsted…

Pros: Our flight was cancelled and the team at WayGo were so helpful and communicative with us to ensure we could get the car the next day. Very friendly and efficient on pick up and drop off. Good price and quality of car.

Pros: very friendly

Cons: Pedi uma carrinha, com uma bagageira maior e foi me entregue um carro com uma bagageira pequena. Gostava que tivesse uma motorização melhor e android auto.

Pros: polite customer service

Cons: toke to long on pick up

Pros: Service went smoothly

Cons: Expected to get a Daccia 7 seater, but got another much bigger car, harder to msnoeuvre

Pros: Genial!! Certamente voltarei!!

Cons: O pessoal é muito simpático! Sempre prontos a ajudar!!

Pros: From the pick up point (airport) by Sergio to the drop off and return to airport EXCELLENT by everyone involved, treated you as a customer NOT “next”

Pros: Friendly attentive service from all staff that we encountered. Recommended the insurance but not pushy at all. Providing all details required for using tolls. One of the best car rental companies that we had dealt with. It'll be great to have Waygo in more places.

Pros: Excelent

Cons: Nothing, best car tental

Pros: Fransico pick up driver told us all about Portuguese culture and wine. And very helpful

Cons: All good

Pros: Gentle

Cons: They close at 20H00. If your flight is delayed, you have no car.

Pros: Easy transaction. Great service. Car was very nice.

Pros: At first the price was good.

Cons: Additional charges. So you pull people in with low rates, then get them with additional charges.

Pros: Quick service, no hassle about tiny scratches, etc.

Cons: None

Pros: Really nice and fast check in and drop off. Very kind Driver in shuttle. Overall great experience. We got quite a new car which worked perfectly.

Cons: The car I received was a bit banged up, but clean inside and in good mechanical condition.

Pros: Quick, easy, good vehicle

Cons: Windshield fluid empty Brakes squeaked

Pros: Serious business, they provide good service

Pros: This was our first time with the car company rental and we were very impressed with the efficiency at pick and drop off! Very professional all the way and the wait taking up back to the airport was right away provided. Highly recommend this company! Keep up the good work :)

Pros: very friendly people

Cons: I dont know

Pros: Friendly and efficient service, very quick pick-up from and drop back to airport.

Pros: Great service. Very helpful and friendly staff

Pros: Atenção dos funcionários

Cons: Nada

Pros: They picked us up and took us to the rental place

Cons: The breakdowns in communication upon pickup and drop off

Pros: Very efficient and friendly rep at WayGo. Also gave us points of interest and restaurant recommendations. Thank you!

Cons: Nothing - all great!

Pros: The car was great, got an upgrade. Staff were fluently bilingual polite and helpful. Even provided a few suggestions for my trip

Pros: They did go around show me the overall condition of the car. However, they were looking at very minute dings to the car insinuating that I would be charged for anything under an inch. They also deflected my attention away from a defect in the windshield that we noticed after we left. They did acknowledge it but they did not show that to me in the Walk around

Cons: It has been over 20 days and they have not released my deposit even though they sent me a receipt to be getting the refund and they said it would take up to 3 days. It's still showing it as a pending transaction with my credit card company. Now I have to dispute the charge because I don't want to be charged what they are holding as a deposit. This is ridiculous!

Pros: WayGo was excellent. Friendly and patient in explaining things.

Pros: Everything but payment options

Cons: Didn't accept Apple Pay for the deposit, had to add a second driver, pay extra and use the second driver physical card for the deposit. Senseless.

Pros: Friendly and helpful staff - really this is the best thing going about this place. They should be proud of their staff. Great price point.

Cons: Slow pickup at airport, very long check-in process.

Pros: The best hire car experience I've ever had. They even refunded the damage deposit on the spot when I returned the car. Extremely efficient & trustworthy.

Pros: Friendly staff, clean vehicles and competitive prices. What else do you need?

Pros: Everything, basically. Helpful, efficient,... Considering this was my first car rent, it couldn't have gone any better - I expected more complications, but in the end there were none.

Cons: /

Pros: Very friendly not pushy on extras but informative

Pros: Everything ok

Pros: They where effectiv and professional.

Cons: No problem with Waygo, but we were delays so we where sent to another company by discover cars and that was totaly wrong. And the sent us to way go where everything was perfect

Pros: Good service and efficient.

Pros: Very good car Rental! Absolutely recommend!

Pros: Great shuttle service fast and efficient

Cons: Drop off could have been better organized, but it worked out well in the end thanks to Nuno

Pros: Staff went above and beyond

Cons: N/A

Pros: Great service, would highly recommend

Pros: The service was very good , quick and easy The lady name Marta she come to pick up us from the airport , she is very nice , i received Car in less than 10 minutes . Car was very nice and clean . Dropping off the car also very easy and quick i will come back again.

Pros: Good service, amazing value

Cons: I bought a full insurance coverage with Discover cars but Waygo car rental offer me insurance again. There explanation that if you have a claim I need to pay them and than ask for the money back form Discover cars. The all idea of buying insurance is not to deal with claim money

Pros: Representative that collected us from airport was helpful and courteous. Very good customer service.

Cons: Took almost an hour to get the car when we were already a bit travel weary.

Pros: They were pleasant, but the process took way too long.

Cons: I spent over 2 hours at the rental place picking up my car.

Pros: Super friendly service from everyone from Waygo, and clearly explained everything well. I felt they were honest.

Cons: The out of hours drop off was done by a third party company who did not wear any uniform, however, they had all the correct information so nothing went wrong.

Pros: Easy to find

Cons: The car we wanted to rent was not ready and dirty. We also reserved a volkswagen and received an Kia different car. As we had no choice we took the car.

Pros: Perfect service!

Pros: Great customer service.

Cons: No Cons

Pros: Staff were efficient, friendly, and very helpful. There was no hard sell for the excess waiver, etc. which was respectful and appreciated.

Cons: They were short-staffed when I returned the car, so it took slightly longer than expected.

Cons: CUSTOMERSERVICE DOESN NOT ANSWER

Pros: Excellent and fast service, including the free shuttle service to the airport. Would definitely recommend

Pros: Nothing

Cons: Extremely poor rude service

Pros: Friendly, efficient, no hard sell on upgrades and explained everything clearly.

Cons: Nothing.

Pros: I had to wait for a pick up at the airport quite a bit. Plus the car was not ready at the pick up. The clerk was slow and taking all his time. The car was not ready and I was told that is now under wash !

Cons: Since car was parked on a hill, a 1/10 of the tank got gone when I turned out of the parking lot. Very strange policy, that if you don't take the device for paying for roads(1.99 eur a day), you have to bring them receipts for paid road taxes, otherwise they charge 36 eur administration fee. Was super happy that I took photos of the car, as on return, they wanted to charge me for a damage line on the doors, which was there when I picked the car up. There was no wiper fluid in the car.

Pros: Everything went very smoothly and the agents were awesome.

Cons: The quality of the car we received was a bit dated and I didn’t have confidence that it would last our entire trip which added a bit of stress.

Pros: It was easy to rent a car , no extra charges or any any scam . This is good company to rent a car

Pros: Courteous and efficient

Cons: N/A

Pros: Carefully checked for car damages (major scratches, etc.) prior to handing over the key -- acknowledged in advance very minor scratches from car washes.

Cons: Took a bit long for the car pick at the rental office, even accounting for registering a foreign driver's license

Pros: Nothing

Cons: Terrible service, pushy immoral service assistants at pick up regarding their insurance. Car had flat tire when given to us. Needed air three times in 5 days. Had to wait for car to be ready once we have gone through half an hour of paper work despite checking in online.

Pros: Very good service

Cons: Professionnels - accueillants - à l’écoute des clients… Merci beaucoup

Pros: The service was amazing, experienced a death in the family, needed to extend a few days and they were extremely helpful, thank you so so much.

Cons: The service was great, the car had quite a few scratches

Pros: They are profestionals.

Cons: Nothing.

Pros: Helpful staff

Cons: Car already had damage in multiple areas

Pros: Friendly, helpful staff

Pros: Affordable. Quick service

Pros: Todos os colaboradores muito atenciosos e prestativos

Cons: Nada

Pros: Everything! Unbelievable service with a smile. Making car rental a pleasure instead of a battle. Definitely a high cut above the rest

Cons: Nothing

Pros: I was a bit worried because the rental was really quite cheap, but in the end the service and car were both excellent.

Pros: The simple and efficient way the staff welcomed me in the entire process

Cons: no remarks

Cons: 5 mins drive to rental station

Pros: Fomos muito bem atendidos. Todos muito atenciosos.

Pros: friendly staff Clean offices and car cost efficient

Pros: Friendly and efficient

Pros: They were friendly and efficient. Made sure everything was clear and answered all my questions.

Cons: Nothing

Pros: Nice staff, very fast service, good condition of the car!

Cons: Quite high deposit, but we knew in advance what to expect. Otherwise good service and no problem with deposit return if the car is not damaged.

Pros: O Atendimento da waygo é muito bom. Tiago é muito atencioso.

Pros: Super agence de location! Personnel réactif et extrêmement sympathique ! J’y reviendrai et je les recommande vivement !!

Cons: Time for a pic

Pros: Agent was extremely helpful. Keyed our destination into our phone.

Cons: The daage charge

Pros: Helpful, professional and friendly staff

Cons: No comments here

Pros: Friendly and helpful Staff!

Cons: Everything was excellent!

Pros: They are very thorough and trustworthy

Pros: Very friendly. Answered all questions, and explained everything well.

Cons: Nothing

Pros: Specially this car company WayGo most badly service have ever got. They don’t even know what is customer service is like. Can’t help you out only know how to take money extra or not to give money back. They will produce new rule by that time and new problems.

Cons: Because hungry about money not to help.

Pros: Staff were friendly and polite.

Cons: Organisation very poor. Over 30 minutes to be collected from the airport. A little pushy with their insurance. No staff to process on the return which meant it took 45 minutes to return the car and be returned to the airport which was totally unacceptable. Luckily we left enough time so didn't miss the flight. Will not be booking with them again.

Pros: Easy to book and guaranteed rental

Cons: Do not buy insurance through discover cars because you have to get insurance through car rental company.

Pros: Very efficient.

Pros: Good price of the rental.

Cons: They charged me 123 Eur for little scratch on the wheel, which was most probably not from me. They tried also with scratch on the side mirror, but for that I had luckily good picture to prove it is not from me. Also car was not maintained properly. Tyre check message right after car pick up. Service and oil exchange message right afterwards. Car was not fully clean either.

Pros: Very friendly and accommodating right down to a coffee.

Pros: The price compared to others.

Cons: Waiting time at the airport a bit long. Returning the car not enough staff.

Pros: Perfect

Cons: Friendly

Pros: Very friendly

Pros: The car was very new and clean. Rep explained how the toll road reader worked so I didn’t get caught in the wrong line.

Cons: I didn’t know enough about new cars to ask for explanation about how to turn on the radio and how to adjust seat back.

Pros: Shuttle service available.

Cons: It took awhile to be picked up at airport had to text and call to get a response

Pros: They were very pleasant and helpful to work with. Airport shuttle pick up was smooth and we appreciated being able to be dropped off at our airport hotel. WiFi tolls were great and easy to use. Car was very new and comfortable to drive in.

Cons: Took a little long to complete the paperwork when picking up the car but it wasn’t terrible.

Pros: Very efficient and courteous

Pros: Friendly family style company in new office. Easy and transfer to pick up location

Pros: Easy to use. You need to text them upon landing because they don't have an airport kiosk but they were spot on. You didn't have to wait in line so that was great. Don't forget your passport when you pick up your car. I will use waygo again

Pros: Service, kindness, very clear, great prices

Pros: People were friendly, despite the language barrier, we understood everything.friend.y attendants, accommodating.

Cons: They were going to charge us 75 euros because we had sand on the carpet.we had to take the rental to a car wash and vacuum the sand at drop off. Thankfully, we had time and we’re not pressed to take our flight back home right away.we feel 75 euros is too much for vacuuming a car.

Pros: Friendly and efficient service provided. Seamless process from pick up to drop off including the airport shuttle.

Cons: Only complaint was car didn't have washer fluid but wasn't really needed for our trip.

Pros: Employees are excellent!

Pros: See previous answer.

Cons: Nothing!

Pros: Customer service was extremely good during pick up and drop off. Everyone there was super helpful and the car was in excellent condition.

Cons: Nothing negative about the experience.

Pros: Great stuff! Clean car! Good service

Cons: The USB ports did not work, which results in broken AndroidAuto experience ...

Pros: Everything

Cons: Nothing

Cons: When I picked up the car was the tank filled up to ca. 3/4, but they noted on the contract as if it was filled up. I didn't understand that (but surely they (Waygo) must have) so at the end I had to pay €20 extra which I'm not happy about. To say at least. I argued about this when I returned the car, but had to pay. Also have had email discussion afterwards but no success. So therefore I will warn other customers about this.

Pros: very easy to find off the freeway in Lisbon

Pros: They really care…, great prices, flexible and professional.

Pros: Airport pick up and drop off

Pros: kindness and education of the attendants (especially the attendant Hugo)

Cons: limited working hours

Pros: The most professional and friendliest service I have received to date. I also got upgraded to a class above for free as the Clio/Polo I was suppose to get wasn't a available at the time.. so I got a brand new Golf! Bigger than what I wanted but really happy with it! Outstanding service, all of it. 10/10

Cons: For the price I paid and service received, I cant complain 1 single bit.

Pros: No upsell pressure. Courteous and efficient service. Reasonable on a small damage on the return

Pros: Amazing staff, they are very good and efficient. Ride was short and quick. He even exolained our way inside the airport

Pros: Professional and Accommodating

Pros: Friendly service

Pros: The agent Hugo was very nice and tried hard, but this company set him up for failure.

Cons: Very disorganized, no apology for late pickup and car not ready.

Pros: Great staff that are efficient, knowledgeable and professional.

Cons: Nothing.

Pros: Excellent price. Very friendly and a free cup of coffee thrown in!

Cons: Nothing.

Pros: Staff is very polite and helpful but there was a long wait as they were still cleaning our car despite us not arriving early. Car stank of cigarettes and tank wasn’t full as staff told us, brake pads worn out so we avoided using the car.

Pros: Upfront transparency. Didn't try to sell additional packages.

Cons: The agent was bit over loaded and had to handle so many customers at the same time.

Pros: Reliable, friendly, good price through discover cars

Pros: Cumpriu o tratado

Pros: Nothing to complain at all, rating 9.9! :-)

Pros: very friendly, fast, good English,

Cons: i dient get the car I had booked for and they said they don't have it, it was fine in the end, but that's something I would appreciate when you get what you expected

Pros: Waygo has the best rental agents and great vehicles. The store is clean and very comfortable. They give you the car you picked on the website. The agents provide all the information you need, and they answer the phone when you call. They also do not pressure you to buy their own car insurance.

Cons: Absolutely nothing.

Pros: Friendly staff; but the car pick up takes a lot of time as they are slow!

Cons: The car given was clean but the condition was not that good. It was a petrol car, but very noisy.

Pros: great service, did not try to make me buy extra services, provided accurate information.

Cons: nothing

Pros: Great car rental option!!!

Pros: Terrible ....would recommend that no-one ever use them

Cons: they were neglectful, dishonest and most importantly NOT OPEN when people needed t return cars

Pros: Agent was very thorough during the inspection of the vehicle and identifying the slightest imperfections and invited me to take photos before we left. He covered all the options well including a reminder of the kind of gas needed. We were upgraded to a slightly larger vehicle at no extra charge.

Cons: The vehicle seemed in good shape other than cosmetic issues duly noted. Later I discovered that that the windshield washer fluid was gone (A bit inconvenient since gas stations in Portugal do not have any way to clean them).

Pros: They took time to explain everything. Rita was really helpful and consciliant with the schedule of out trip

Cons: It was a little difficult finding them at the airport.

Pros: Excellent

Cons: Nothing

Pros: They were friendly and helpful, spoke English well, explained things well, and the car was good.

Cons: It took awhile to actually get the car. But since this was our first time in Portugal, we probably took up more of their time than we would next time.

Pros: Service, simpathy and price with quality

Pros: Friendly and with no hassle. Good cars.

Pros: Very friendly, helpful representatives. Very prompt to answer questions we had while on the road, very easy to contact. Great customer service. Hugo, at the Lisbon office, stood out especially demonstrating most excellent customer service and kindness.

Cons: Would have liked the car to have the capability to connect our phone to the screen in the car for navigation.

Pros: Price/quality

Cons: See comment re meet and greet A little slow given that we were the only people getting a car at the time Nothing seemed to be prepared with the advance information we provided

Pros: It felt far less chaotic once we were at the rental area.

Cons: We were uncertain about where we were waiting for the rep to show up to get us . It would be better it there were a sign with a button and speaker to directly call the rep and let them know we were there. The rep responded to the whatsapp message but not the text i sent first via cell network.

Cons: A bit slow waited for 20 mins

Pros: The professionalism of their staff as well as the cleanliness of the place. Absolutely impeccable!

Pros: Polite team members and car was clean as well

Cons: I was given a car first that had engine light on. We had to wait for them to change the contract and give us another car. Overall, we spent almost an hour to get the car

Pros: Clean and good service by some on the personal.

Cons: They did not let to leave extra seats in the shop. Lot of problem to pack the car. Navigator of the car did not acsept the adress to to Office.

Pros: Recommend those guys are professionals, but treats you like a family.

Cons: Changed car to a higher class

Pros: It was very easy and very nice customer service .

Pros: Great experience in finding the shuttle. The driver was very communicative and made it easy to find him. He was super polite and courteous. Car was great and price was fair.

Cons: Picking up the car at the agency takes too long the agent was great, polite, courteous and was really doing a great job in making us feel good about WayGo. But the whole process the agent has to go through to finally give us the car keys takes too long (30min). It’s a lot of typing in the computer by the agent and paperwork he needs to print and fill out. A suggestion could be we could provide all that information when we’re making the reservation online or in a check-in process online.

Pros: There was one outstanding employee. He was very helpful, patient, and dedicated to giving us the best possible experience.

Cons: The rental and return processes are too long. The office is extremely understaffed. We were unable to reach the office by phone before about 9 am. We needed help finding the office to return the car, but the phone rang unanswered. Never again.

Pros: Nice car

Cons: Laong waiting to get car

Pros: good price and new, clean car

Pros: They took me and my family to the airport Even though they didn't have to by the agreement

Cons: I know it sounds cliche but everything was perfect

Cons: The instructions were to text the pick up driver once you arrived in the airport. We didn't receive confirmation and waited longer and tried the second number provided. Overall though, it wasn't a long wait and all went well

Pros: Very efficient

Cons: Nothing

Pros: Efficient, helpful service.

Cons: Nothing