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Lisbon Airport (LIS), Lisbon, Portugal
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
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Surprice at Lisbon Airport

Lisbon Portela Airport, Alameda das Comunidades Portuguesas, 1700-111 Lisboa
00351 300 509 199
Pick-up instructions
Meet & Greet next to Vodafone in arrivals Hall.
Drop-off instructions
Please clarify drop-off instructions with the provider upon pick-up.
Normal business hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car
Netherlands
Volkswagen T-Roc
July 5, 2020

Pros: Long waiting time picking up car.

Cons: Picked up car received gasoline empty to deliver back empty (we like more receive full and deliver back full). After leaving pickup in search for a gasoline bomb within less than 10 km the car shut down on the highway without gasoline. We stayed 2 hours waiting with 2 children in full sun for general highway assistance to bring 5 liters of gasoline which we had to pay ourselves because the assistance of Surprice didnt want to come because there was no technical misfunctioning on the car. Bad.

Latvia
Volkswagen T-Roc
June 26, 2020

Pros: Upon the drop off the lady was very friendly and offered a transportation to the airport.

Cons: They gave me a car with a completely empty gas tank. Not a big deal but if I would be in hurry it would be.

Portugal
Volkswagen T-Roc
June 25, 2020

Pros: They had me buy an insurance policy because they couldnt take a 2.5k deposit from a debit card. Their mistake, but it's me who's paying... This is nonsense. This is a scam

Cons: They had me buy an insurance policy because they couldnt take a 2.5k deposit from a debit card. Their mistake, but it's me who's paying... This is nonsense. This is a scam

Canada
Mercedes Vito
March 10, 2020

Cons: Waited 60 minutes at the airport to be taken to the car depot. Totally chaotic at the rental office. Never given detailed receipt by the car rental clerk who assured me everything would be sent by email - it never was. I purchased Toll Road coverage which was "activated" so they charged $198 a month later. The car was ok except that the light for "diesel additive "blu" came on 2 days before I returned the car. So obviously the vehicle was not well maintained

United Kingdom
Peugeot 108
January 7, 2020

Pros: The person accepting return of the car was good.

Cons: No one picks up the phone. its always busy whole day. Its difficult to track down the representative, this can lead to delay, plus there is a shuttle to their office. if one does not reach in time, they allocate a different (more expensive car). I had asked for a budget car with diesel but got a more expensive car with petrol (petrol is more expensive in portugal than diesel). I was promised full tank but give one with 25% petrol in it. I am yet to get their statement on toll charge.

United Kingdom
Peugeot 108
November 10, 2019

Pros: Nothing

Cons: Waited over 2 hours, very rude ineffective staff

South Africa
Toyota Yaris
November 6, 2019

Pros: The agents at the airport were friendly. Price is good.

Cons: It is impossible to contact the airport branch in the event of an emergency. I have tried their accident/ emergency/ road side assistance and it doesn't work. I left a pair of sunglasses in the car, which was confirmed to me on the same day by the agency . Since then days later, despite trying daily, I have been unable to reach them telephonically or via email to arrange collection. The customer support is useless.

United Kingdom
VW Touran 5+2
November 5, 2019

Pros: Bit slow picking vehicle up as lot of people waiting and queries raised on second vehicle hired, but returns quick and easy

Cons: Nothing.

Canada
VW Touran 5+2
November 2, 2019

Pros: For the cost it was an excellent deal

Cons: I didn't like the fact that it was offsite of the airport, although pick up and drop off was fast and easy.

Canada
Toyota Yaris
October 22, 2019

Pros: good quick andt straight to the point

Cons: Driver was late in airport , the was no answer on phone when I call after landing

Denmark
Seat Ibiza
October 21, 2019

Pros: I stayed 4 weeks in Portugal and the price was good for me.

Cons: Spend a lot time during the airport for waiting to take us to the rental place, spend around 1 hour in airport and spend 1/30 hours in rental place, the agent where to slow and took them lot time. When you make reservations in the internet all they need to do it’s print the papers give the key that’s.

Portugal
Fiat 500
October 17, 2019

Pros: Good price, simple and efficient

Cons: The deposit is high

Belgium
Ford Focus SW
October 1, 2019

Pros: nothing special, very mediocre.

Cons: we were not picked up at night. Had to rend another car for one day which was very expensive . Although Surprise acknowledge their mistake no compensation was at place. Never again.

United Kingdom
Nissan Juke
September 29, 2019

Pros: Excellent all round. Stayed open later than usual office hours due to our late flight

Cons: Nothing, the whole thing was excellent

United Kingdom
VW Polo
September 27, 2019

Pros: was So easy and quick to book no hassle

Cons: Customer care well explain about the car and the rules the kindness of the agent

Canada
Volvo V40
September 18, 2019

Pros: The people outside were great and very helpful to go over the details of the car and get us going.

Cons: It took TWO HOURS to get the car. Waiting in a line up for one and a half hours. Over twenty minutes with the agent. It was beyond ridiculous. They only had two agents working and their system was very slow. No apologies. Very inefficient. I would never go there again for these reasons. Wasting my very valuable vacation time.

Peru
Ford Focus
September 17, 2019

Pros: Worst rental car experience ever

Cons: Worst rental car experience ever

Brazil
Toyota Yaris
September 13, 2019

Pros: Preço

Cons: Demora muito a entrega do veiculo

United Kingdom
Peugeot 108
September 11, 2019

Pros: Nothing would never recommend

Cons: Everything, the staff were rude. Irresponsible. And it took almost 3 hours to pick the car up!

United Kingdom
Renault Captur
September 9, 2019

Pros: The car condition

Cons: The enormous length of time I had to wait to get my car, almost 4 hours - completely unacceptable! No apologies or refreshments offered. The car was also supposed to be diesel which it wasn’t and a petrol car is considerable more expensive to run in Portugal. It was also supposed to be full to full but instead it was less than 3/8 full which is impossible to match which left me out of pocket.

United States of America (USA)
Mercedes Vito
September 4, 2019

Pros: THERE WAS ABSOLUTELY NOTHING TO LIKE ABOUT THIS CAR COMPANY OR ITS EMPLOYEES AND CUSTOMER SERVICE.

United Kingdom
Seat Ibiza
September 4, 2019

Pros: Honestly, absolutely nothing. I will be making a conscious effort to avoid using this company again.

Cons: After a long flight the last thing you want is to wait a further 4 1/2 hours to pick up the car. Their own shuttle service made it very difficult to get our party of 8 from the airport to the rental location. Staff didn't offer any explanation or apology for the delay.

Brazil
Toyota Yaris
August 31, 2019

Pros: A gentileza dos atendentes!!

Cons: Nada

United Kingdom
Peugeot 108
August 30, 2019

Pros: Absolutely horrendous

Cons: Rude staff members, queue for four hours in the heat with hungry, thirsty and tired children. Not even water being offered. Feel that the low price was not worth the stress that we have to go through to collect the car.

Canada
Ford Focus
August 23, 2019

Pros: Friendly people, fast service

Cons: Vehicle didn't have gas tank filled and car had to be returned with same amount of gas. Very inconvenient

United Kingdom
Seat Ibiza
August 20, 2019

Pros: Nothing

Cons: Poor service, poor staff availability and bad communication

Belgium
Toyota Yaris
August 19, 2019

Cons: no friendly welcome, bad assistance on renting options, ...

Canada
Toyota Yaris
August 13, 2019

Pros: We arrived a little late and we didn't get charged for an extra day. The car was clean and in good condition.

Cons: The tank was almost empty upon pick up. We waited for an hour and a half in line to see the agent. The agents were not very friendly.

Belgium
Mercedes Vito
August 12, 2019

Pros: Nothing

Cons: 1. It took at least 45 minutes to find the car rental representative at the airport 2. We then had to wait for nearly an hour for the shuttle. 3. We then had to wait for another hour in line with approximately 8 people in front of us because there were only two car rental agents working (a third left for lunch even though the place was completely full with customers. 4. The van we rented was dirty, there were empty bags of potato chips in the back of the car and it was poorly maitained

Slovakia
Seat Ibiza
August 12, 2019

Cons: Communication, additional charges

Netherlands
Fiat 500
August 10, 2019

Pros: Quick, frendly

Cons: Picking up was a little slow due system

Mozambique
Seat Ibiza
August 8, 2019

Pros: Team work very active with a good performance dealing with clients.

Cons: Nothing

Canada
Peugeot 108
August 5, 2019

Pros: Nothing. I would expect much better service than what was offered. To simply get an apology is insulting and pass the blame onto the insurance company is absolutely unacceptable.

Cons: The emergency phone number never even worked . The insurance we bought on line was only $1,500 Euros deductible so we had to purchase more. I could go on and on...

Russian Federation
VW Golf
July 31, 2019

Pros: The car was new and better than we booked

Cons: There was an endless 3 hour queue to get the car. The agent was very slow and impolite. The agent left the car inside the garage in a most inconvenient place. We had problems getting out of the garage and the agent did not help us.

United Arab Emirates
Toyota Yaris
July 30, 2019

Pros: Only the car.

Cons: Grumpy staff in the office. Empty car Very long waiting time for shuttle bus and even longer in the warehouse waiting for car.

Poland
Peugeot 108
July 23, 2019

Pros: Price

Cons: Car after smoker

United Kingdom
Peugeot 108
July 19, 2019

Pros: Polite courteous staff

Cons: Too long a queue to collect the car

Austria
Toyota Yaris
July 17, 2019

Cons: the waiting time!!! is

United States of America (USA)
VW Touran 5+2
July 13, 2019

Pros: Finding the agent, shuttle, and return. The actual rental process was slow.

Cons: The car was fine with only a few things broken (rear window switch that didn’t work and a reverse light burned out). The main irritation was the car provided: a Toyota Verso. I reserved a Volkswagen Touran which is the largest 5+2 vehicle available and having 6 adults plus luggage in the Verso was very challenging. Our international drivers permit did not allow us to rent a 9 passenger vehicle. It would be nice to rent the vehicle you think you are renting when you make the reservation.

Angola
Toyota Yaris
July 4, 2019

Pros: Car cleaned and price

Cons: 1h30 to pick up the car

Cape Verde
Peugeot 108
June 26, 2019

Pros: Nothing at all... not present at the airport, not responding phone calls...

Cons: Nothing at all ... bad service provided at the reception to all clients at the delivery moment... just one person with 6 clients waiting ... 2 hours waiting for car delivery...

Germany
VW Touran 5+2
June 19, 2019

Cons: VW Touran bestellt und einen TOYOTA in einen schlechten zustand angeboten bekommen.

United Kingdom
Peugeot 108
June 8, 2019

Pros: Great staff, quick, efficient service

Cons: Dropping off the car was a bit chaotic! There was a shortage of staff to receive the cars being dropped off, and not enough space in the minibus to transport people to the airport, which resulted in a long wait for the shuttle!

France
Peugeot 108
June 5, 2019

Pros: voiture très récente pour un prix imbattable

Cons: Pas de guichet à l'aeroport,

United Kingdom
Nissan Juke
May 29, 2019

Pros: Easy to find the rep in the airport, efficient transfer to pick up point, no queue to collect the car.

Cons: Collection point off the airport - but the trade off is the low price.

United Kingdom
Peugeot 108
May 20, 2019

Pros: Super service, immaculate car,

Cons: the rep at the airport

South Africa
Toyota Yaris
May 8, 2019

Pros: Good service, friendly staff and easy drop off of the car.

Cons: The car provided by Surprice already had quite a bit of scratches on it as well as a little dent on the right hand side of the car on the side skirt. There was a service light that was on and never cleared by them and the car wasn't cleaned very well and still a little dirty in some places.

Italy
Ford Focus
May 4, 2019

Pros: Nothing

Cons: They ask for 2450 euro credit depot. It is extremely high. Never happened in my Life. If you don’t have capability on your card the online possible solution is to pay an extra insurrance.

United Kingdom
Seat Ibiza
May 4, 2019

Pros: to be honest nothing

Cons: manners,rudeness,and misinformed

Canada
Seat Ibiza
April 28, 2019

Pros: Nothing

Cons: I paid but got no car as they would not take American Express, Visa debit or cash even though I had full insurance so no deposit required

Ireland
VW Golf
April 27, 2019

Pros: Quick when dropping car

Cons: Waiting for shuttles in airport more than 1.30 mits & staff not know how to talk to customers he was very rude same guy in desk as well as thank god I wasn’t dealing with him when I collect car. fuel wasn’t full tank it’s little difficult when I dropped end up filling more fuel

United Kingdom
Mercedes Vito
April 25, 2019

Cons: the time taken to pick up the car was almost 1.5 hrs. Also for returning it took half hour.

United Kingdom
Renault Captur
April 19, 2019

Pros: Nothing

Cons: Amount of money blocked in the card has a purchase and not has a pre authorization.

United States of America (USA)
VW Touran 5+2
March 29, 2019

Pros: nice car. efficient service.

Cons: Very hard to find when returning car. Drove by it twice as there was no sign at all for SurPrice. We had a tire blowout and were told they woudn't cover the damage and they told us we had to buy both front tires even though only the right side front one blew out. It was very confusing trying to figure out how to change the tire in the middle of nowhere and no instructions in the car.

United Kingdom
Nissan Juke
March 19, 2019

Pros: Speedy service. Good rates for hire. Clean car.

Cons: Ridiculous deposit without their own insurance €60, which in fairness wasn’t the end of the world compared to others.

Brazil
Toyota Yaris
March 12, 2019

Cons: the airport pickup arrived 15 minutes late. the address to return the car is different from the official rental contract which is confusing.

United Kingdom
Toyota Yaris
March 9, 2019

Pros: Local friendly

Italy
Renault Captur
March 8, 2019

Pros: nothing,

Cons: not present at meeting point, had to call twice, they don't accept AMEX so I ahd to buy tjheir insurance

United States of America (USA)
Mercedes Vito
February 23, 2019

Pros: Staff at Lisbon was accommodating.

Cons: Nothing. They were excellent.

United States of America (USA)
Nissan Qashqai
February 6, 2019

Cons: Very inconvenient pick up and drop off. Very confusing and lengthy process picking up the car. Dropping off the same - lengthy and confusing. To top it off they insisted on dropping us off in the arrivals section of the airport. It's close to the departures, but they didn't explain that at all. Very bad service in my opinion and experience.

United Kingdom
Mercedes Vito
January 27, 2019

Pros: Friendly staff who picked us up from the airport although we had to wait and call for the representative as they were not present at the location.

Cons: False advertisement stating Mercedes Vito or similar while the issuing company confessed they do not own a Mercedes Vito at all. Extra charges that raised the total value of rental from £115 to £300 which again was not expected. The transit van provided was not in good state and was in poor state.

United Kingdom
Toyota Yaris
January 7, 2019

Pros: good service

Cons: to mant scratches and dents and knocks and hard to drop thacar at the surprice

United States of America (USA)
VW Polo
January 7, 2019

Pros: Price

Cons: Cancelled my car and has not paid back my deposit.

United States of America (USA)
Toyota Yaris
January 6, 2019

Pros: Great price, friendly enough people, no tricks

Cons: Huge hassle to collect the car. Their rep was waiting at first but when we came back was nowhere to be found. They did not answer the phone. We ended up taking an Uber to their office...

United Kingdom
Nissan Qashqai
December 12, 2018

Pros: Car provided was excellent, good condition and very clean

Cons: it took a very long time for the minibus to arrive to take us to the car hire site, also we waited for a while to be taken back to the airport after the car was returned. We also had a very long wait to receive the car and also return it due to the large number of people waiting and the lack of staff available.

United States of America (USA)
Nissan Qashqai
November 26, 2018

Cons: The staff the explanations of the coverage the assistance provided- and the fact that decisions were made without discussion g with me. The priority was their car not my experience of course. Also don’t rent cars with no spare tires!! The hybrids and their inflate kits do not work.

United Kingdom
Seat Ibiza
November 5, 2018

Pros: Nothing.

Cons: At the office they deliberately used tactics to try and force customers to pay for extra insurance by saying the card payment would not go through. Our bank confirmed no payment attempt had been made and it was only after I blamed Surprice that the payment was made. Other customers had the same experience while we were there. The car was in a disgusting condition, it had been bashed in by one of the rear doors and it was covered in scratches and other dinks.

Canada
VW Polo
October 29, 2018

Pros: We at the airport to pick us up exactly where they said they would be.

United States of America (USA)
Toyota Yaris
October 29, 2018

Cons: Took too long to return the car and get back to the airport.

Israel
Mercedes Benz C Class
October 26, 2018

Pros: Efficency

Cons: Receiving the car....

Sweden
Fiat 500
October 24, 2018

Pros: The car was ok, though I would not call a Toyota Yaris equivalent to a Fiat 500

Cons: The company is far from the airport and service was excruciatingly slow, both when picking up and dropping off the car. Picking it up took an hour and a half from finding the rep at the airport. Dropping it off took an hour from arriving at the rental company until we were at the airport.

United Kingdom
Toyota Yaris
October 17, 2018

Pros: nothing

Cons: Standing in a queue for over 2hours to pick up our car and the toilet was out off order, never again would I book with Surprice.

Canada
VW Polo
October 16, 2018

Pros: The agent was friendly. Good value for the money.

Cons: The waiting time when return to the airport. The driver of the shuttle bus didn't seem to keen on moving getting us back to the terminal.

United States of America (USA)
Volvo V40
October 15, 2018

Cons: Very poor pickup from airport. Arrived early at airport but unable to connect with transfer to get to rental car company. Called both phone numbers supplied multiple times with no answer. Told by other company in airport the address listed in Google maps wasn't correct so we did not take a taxi which turns out would have worked. Shuttle arrived 30 min after original pickup time. Many people frustrated and waiting in airport for it.

Canada
Toyota Yaris
October 14, 2018

Pros: efficient and friendly

Cons: bit slow, took over an hour to ge the car.

Canada
VW Golf
October 10, 2018

Pros: Jessica was very friendly

Cons: Some employees tried to take advantage of tourists and over charge them on items. I would like to speak to a car hire representative to explain more

United States of America (USA)
VW Golf
October 2, 2018

Cons: Car did not have a spare tire. We never needed it, but it was a source of worry for us.

United States of America (USA)
VW Golf SW
September 27, 2018

Pros: Price; proximity to airport

Cons: The office was severely understaffed. It took 30 minutes to process the one customer ahead of me, and no one else was there available to help. When I returned the car, there was no indication about what to do, with all of us standing there confused and NO ONE there to guide or help us for half an hour (and I was about to be late for my flight). All the reps were there processing (slowly) a giant line of customers picking up vehicles.

United States of America (USA)
VW Golf
September 27, 2018

Cons: They are trying to rip you off for everything possible

United States of America (USA)
VW Golf
September 21, 2018

Pros: I liked the car but everything else was incredibly terrible.

Cons: There is no official presence at the airport. Secondly, the check in and check out process took more than 30-40 minutes. Lastly, and most egregiously, we got charged for rim damage that was not caused by us. They were definitely planted and the company routinely practices insurance fraud. We now have to dispute a $500 charge with our insurance company. Absolutely despicable.

United States of America (USA)
Toyota Yaris
September 20, 2018

Pros: Being that I was in a foreign country... was helpful... the only thing I would have found helpful was a simple page given to understand the meaning of the signs used in portugal.... all though....

Cons: na

United States of America (USA)
VW Golf
September 19, 2018

Pros: The people who worked there - friendly, smiling, helpful and professional - I have rented cars in many countries before and this was the easiest, quickest and most friendly experience I've had.

Cons: I really no complaints .

United States of America (USA)
Mercedes Benz C Class
September 19, 2018

Cons: way too long of a wait to get the car, and also to return the car. Upon arrival we had difficulty finding the representative , she did not hold a sign, we had to ask around the Vodaphone booth. The shuttle was not able to accommodate us all, we had to take taxi to the rental location.

United Kingdom
Fiat 500
September 18, 2018

Pros: Nothing

Cons: Terrible customer service. Over 2.5 hour wait, stood up in a queue in 34 degrees, no offer of water, no air on and no explanation. The service was ridiculously slow as the queue wasn't that long. When eventually got to a desk there was no apology and just an awful attitude that it was all the brokers fault and how hard done to they were. They also felt the waiting up to 3 hours is acceptable as its worse at the airport. The rep was rude and obnoxious.

United States of America (USA)
VW Golf
September 8, 2018

Pros: Easy drop-off.

Cons: Representatives at the desk were extremely rude. They provided me with a car that all scratched, full of dents and had zip ties and screws. Car was unacceptable and I had to drive back to Lisbon (3 hour drive and 40 Euros in tolls) to get a different car 3 days later. I will never use this company again.

United States of America (USA)
Toyota Yaris
September 7, 2018

Pros: rental price, clean car

Cons: Terrible wait times due to overbooking. Staff is clearly overworked and understandably becomes impatient with customers who are tired and not happy with the experience. It is confusing and seems cheap until you realize what it is, I do NOT recommend this place.

Canada
VW Polo
August 9, 2018

Pros: Car too old. Too many scratchs. headlight off. Very poor maintenace

Cons: Very very small operation. One person pick up, drive, fill rental forms and pick up cars!! Lack of personnel an sence of service!

Russian Federation
Toyota Yaris
July 30, 2018

Pros: The condition of the car was good, that's it!

Cons: Picking up the car, feedback, policy of refund.

United States of America (USA)
VW Golf
July 24, 2018

Pros: good car

Cons: terms and rude clerks, waited an hour to get picked up then extorted to pick up the car

United States of America (USA)
Peugeot 108
July 16, 2018

Pros: It is certainly the least expensive.

Cons: However, the wait to receive the car is very long. Also, we received a car that had already a major dent (accident). Most of all, we purchased extensive coverage via CARHIRE which the staff onsite said it was not enough to waive the 3,500 Euro deposit. Thus, we ended up buying additional coverage to avoid the deposit.

Austria
Fiat 500
July 15, 2018

Pros: everything was OK

Cons: this is not a feedback regarding the rental company but in general I think it's important noting that the toll payment system on highways in Portugal is just insane and absolutely chaotic, be careful of the roads where you can only pay electronically, they are not signposted at all.It's just ridiculous. I recommend renting the e-toll device (which is unfortunately paid extra, another weird feature of the system). Anyway, the rental company was good, we were very happy with their service.

Israel
VW Golf
July 14, 2018

Pros: good value for money

Cons: the shuttle service from the airport is not comfortable. Better have cars in the airport

Canada
Toyota Yaris
July 13, 2018

Pros: Cost-effective, good quality vehicle

Cons: Very difficult to find an address/location or contact information. Beyond a phone number, an email address would be helpful to avoid having to make an international call. I’m trying to get a hold of our specific location to follow up on something and having a hard time getting in touch. Any assistance would be great! I was also promised an itemized invoice to be sent to me email for the payments and tolls, and I have yet to receive it.

United States of America (USA)
Ford Focus
July 2, 2018

Pros: The cars were very reasonably priced

Cons: The rental station was a bit away from the airport, this could have been communicated a little better, but the workers all hustled to get us to the airport on time and we appreciated that.

United States of America (USA)
VW Touran
June 24, 2018

Pros: Friendly staff

Cons: Long delays getting picked up at airport. Long delay getting paperwork completed at pickup, did not take same credit card as car was reserved with. High damage reserve needed to be placed on car.

Bulgaria
Fiat 500
June 15, 2018

Pros: none

Cons: Awfull and grumpy staff, not really helpful, totally replaceable by automation human beings.

Austria
Ford Focus
May 31, 2018

Pros: Pick-up worked out well, transfer to the location was uncomplicated. The car was in good condition but already had lots of scratches which resulted in lots of notes during the inspection.

Cons: Everything worked out well until I returned the car and the representative charged me for a minor scratch in the front shield caused by a rock.

Canada
Toyota Yaris
May 24, 2018

Pros: The car was clean and in good condition.

Cons: The woman who met us at the airport was extremely late with no apology, then she gave us a huge hassle renting the car because she wouldn't let us pay the damage deposit on debit card, and said it had to be credit. She also wouldn't let us use the phone to call my credit card company because she didn't understand what a toll-free number was and didn't want to be charged. Eventually we convinced her to try the debit and of course it worked. But it took us half an hour of arguing with her.

United States of America (USA)
Nissan Qashqai
May 22, 2018

Pros: Nothing.

Cons: The service was extremely rude and completely unacceptable. While we were trying to check out the car, the representative was not helping us and kept asking other people if they needed help (who were not American). While we were returning the car, the man yelled at us for no reason and the other people in the office even had to apologize for him. They calmly explained what he was trying to say and we were very receptive.

United States of America (USA)
VW Golf
May 13, 2018

Pros: It was easy to find the representative at the airport. The shuttle was great. The location for returns is easy to find.

Cons: It was slow both for pick up and return. The need more people to handle these things. It was a long wait for the ride back to the airport so I missed my bus.

Switzerland
Mercedes Benz C Class
May 9, 2018

Cons: Faulty AC. Did not get what I paid money for. Pursuing the company now for reimbursement of funds.

United States of America (USA)
Mercedes Vito
April 26, 2018

Pros: Nothing.

Cons: Everything.

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  • 5x
  • A/C
  • Man.
Surprice
$31.23 / per day
View
Lisbon Airport Car Rental
Mini
VW Up or similar
VW Up
  • 4x
  • 1x
  • 3x
  • A/C
  • Man.
Surprice
$31.23 / per day
View
Lisbon Airport Car Rental
Mini
Fiat Panda or similar
Fiat Panda
  • 4x
  • 1x
  • 4x
  • A/C
  • Man.
Surprice
$31.23 / per day
View
Lisbon Airport Car Rental
Economy
Toyota Yaris or similar
Toyota Yaris
  • 5x
  • 2x
  • 5x
  • A/C
  • Man.
Surprice
$33.00 / per day
View
Lisbon Airport Car Rental
Economy
Peugeot 208 or similar
Peugeot 208
  • 5x
  • 1x
  • 5x
  • A/C
  • Man.
Surprice
$33.00 / per day
View
Lisbon Airport Car Rental
Economy Elite
Seat Ibiza or similar
Seat Ibiza
  • 5x
  • 1x
  • 5x
  • A/C
  • Man.
Surprice
$33.00 / per day
View
Lisbon Airport Car Rental
Economy
Renault Clio or similar
Renault Clio
  • 5x
  • 2x
  • 4x
  • A/C
  • Man.
Surprice
$33.00 / per day
View
Lisbon Airport Car Rental
Economy
Citroen C3 or similar
Citroen C3
  • 5x
  • 1x
  • 4x
  • A/C
  • Man.
Surprice
$33.00 / per day
View
Lisbon Airport Car Rental
Compact
Renault Megane or similar
Renault Megane
  • 5x
  • 3x
  • 4x
  • A/C
  • Man.
Surprice
$33.44 / per day
View
Lisbon Airport Car Rental
Compact
Ford Focus or similar
Ford Focus
  • 5x
  • 2x
  • 5x
  • A/C
  • Man.
Surprice
$33.44 / per day
View
Lisbon Airport Car Rental
Economy
Renault Megane STW or similar
Renault Megane STW
  • 5x
  • 3x
  • 5x
  • A/C
  • Man.
Surprice
$35.37 / per day
View
Lisbon Airport Car Rental
Economy
Ford Focus STW or similar
Ford Focus STW
  • 5x
  • 3x
  • 5x
  • A/C
  • Man.
Surprice
$35.37 / per day
View
Lisbon Airport Car Rental
Compact
Peugeot 308 or similar
Peugeot 308
  • 5x
  • 2x
  • 5x
  • A/C
  • Man.
Surprice
$35.72 / per day
View
Lisbon Airport Car Rental
Compact
VW Golf or similar
VW Golf
  • 5x
  • 2x
  • 5x
  • A/C
  • Man.
Surprice
$36.07 / per day
View
Lisbon Airport Car Rental
Compact
Nissan Juke or similar
Nissan Juke
  • 5x
  • 3x
  • 5x
  • A/C
  • Man.
Surprice
$36.95 / per day
View
Lisbon Airport Car Rental
Compact
Renault Captur or similar
Renault Captur
  • 5x
  • 3x
  • 5x
  • A/C
  • Man.
Surprice
$36.95 / per day
View
Lisbon Airport Car Rental
Compact Elite
Volkswagen T-Roc or similar
Volkswagen T-Roc
  • 5x
  • 2x
  • 5x
  • A/C
  • Man.
Surprice
$36.95 / per day
View
Lisbon Airport Car Rental
Economy
VW Polo or similar
VW Polo
  • 5x
  • 2x
  • 4x
  • A/C
  • Man.
Surprice
$40.47 / per day
View
Lisbon Airport Car Rental
Economy
Renault Clio or similar
Renault Clio
  • 5x
  • 2x
  • 4x
  • A/C
  • Man.
Surprice
$40.47 / per day
View
Lisbon Airport Car Rental
Economy
Ford Fiesta or similar
Ford Fiesta
  • 5x
  • 2x
  • 4x
  • A/C
  • Man.
Surprice
$41.35 / per day
View
Lisbon Airport Car Rental
Mini
Peugeot 108 Convertible or similar
Peugeot 108 Convertible
  • 4x
  • 1x
  • 4x
  • A/C
  • Man.
Surprice
$43.11 / per day
View
Lisbon Airport Car Rental
Mini
Fiat 500 Cabrio or similar
Fiat 500 Cabrio
  • 4x
  • 1x
  • 3x
  • A/C
  • Man.
Surprice
$43.11 / per day
View
Lisbon Airport Car Rental
Full-size
Peugeot 308 STW or similar
Peugeot 308 STW
  • 5x
  • 3x
  • 5x
  • A/C
  • Man.
Surprice
$48.08 / per day
View
Lisbon Airport Car Rental
Full-size
VW Golf STW or similar
VW Golf STW
  • 4x
  • 3x
  • 5x
  • A/C
  • Man.
Surprice
$49.80 / per day
View
Lisbon Airport Car Rental
Mini
Toyota Aygo or similar
Toyota Aygo
  • 4x
  • 1x
  • 4x
  • A/C
  • Auto.
Surprice
$61.58 / per day
View
Lisbon Airport Car Rental
Intermediate Elite
Renault Scenic or similar
Renault Scenic
  • 7x
  • 2x
  • 5x
  • A/C
  • Man.
Surprice
$62.68 / per day
View
Lisbon Airport Car Rental
Minivan
VW Touran 5+2 or similar
VW Touran 5+2
  • 7x
  • 1x
  • 5x
  • A/C
  • Man.
Surprice
$62.68 / per day
View
Lisbon Airport Car Rental
Standard
VW Transporter or similar
VW Transporter
  • 9x
  • 2x
  • 4x
  • A/C
  • Man.
Surprice
$62.77 / per day
View
Lisbon Airport Car Rental
Minivan
Mercedes Vito or similar
Mercedes Vito
  • 9x
  • 2x
  • 4x
  • A/C
  • Man.
Surprice
$62.77 / per day
View
Lisbon Airport Car Rental
Compact Elite
Nissan Qashqai or similar
Nissan Qashqai
  • 5x
  • 2x
  • 5x
  • A/C
  • Man.
Surprice
$63.08 / per day
View
Lisbon Airport Car Rental
Economy
Toyota Yaris or similar
Toyota Yaris
  • 5x
  • 2x
  • 5x
  • A/C
  • Auto.
Surprice
$67.44 / per day
View
Lisbon Airport Car Rental
Compact
Toyota Corolla or similar
Toyota Corolla
  • 5x
  • 1x
  • 5x
  • A/C
  • Auto.
Surprice
$69.51 / per day
View
Lisbon Airport Car Rental
Compact
Toyota Corolla STW or similar
Toyota Corolla STW
  • 5x
  • 3x
  • 4x
  • A/C
  • Auto.
Surprice
$74.78 / per day
View
Lisbon Airport Car Rental
Compact Elite
BMW 1 Series or similar
BMW 1 Series
  • 5x
  • 1x
  • 5x
  • A/C
  • Auto.
Surprice
$89.65 / per day
View
Lisbon Airport Car Rental
Compact Elite
Mercedes Benz A Class or similar
Mercedes Benz A Class
  • 5x
  • 1x
  • 4x
  • A/C
  • Auto.
Surprice
$89.65 / per day
View
Lisbon Airport Car Rental
Premium
BMW 3 Series or similar
BMW 3 Series
  • 5x
  • 2x
  • 4x
  • A/C
  • Man.
Surprice
$92.68 / per day
View
Lisbon Airport Car Rental
Premium
Range Rover Evoque or similar
Range Rover Evoque
  • 5x
  • 4x
  • 4x
  • A/C
  • Man.
Surprice
$92.68 / per day
View
Lisbon Airport Car Rental
Premium Elite
Mercedes Benz E or similar
Mercedes Benz E
  • 5x
  • 2x
  • 5x
  • A/C
  • Auto.
Surprice
$93.25 / per day
View
Lisbon Airport Car Rental
Luxury
BMW 5 Series or similar
BMW 5 Series
  • 5x
  • 2x
  • 4x
  • A/C
  • Auto.
Surprice
$93.25 / per day
View
Lisbon Airport Car Rental
Premium
Mercedes Benz C Class or similar
Mercedes Benz C Class
  • 5x
  • 2x
  • 4x
  • A/C
  • Auto.
Surprice
$93.26 / per day
View
Lisbon Airport Car Rental
Premium Elite
BMW 3 Series or similar
BMW 3 Series
  • 5x
  • 2x
  • 5x
  • A/C
  • Auto.
Surprice
$93.26 / per day
View
Lisbon Airport Car Rental
Compact Elite
Peugeot 3008 or similar
Peugeot 3008
  • 5x
  • 2x
  • 5x
  • A/C
  • Auto.
Surprice
$96.77 / per day
View

Rental Conditions

Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 1599.00), Theft Protection, Roadside Assistance (in the country of pick up), Contract fee, Third Party Liability (TPL), Airport surcharge, Road tax, Modifications, State Tax.
Rate excludes
An E-Toll is offered in order to avoid violation fees.
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 25.

Maximum rental age is 99 years.
A senior driver fee applies to drivers over the age of 75.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

Senior drivers 75 years of age or older who wish to rent a vehicle must purchase Additional Insurance.

In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): non-EU. A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
For driver licenses from countries not party to the International Driving Permit treaty, an official translation of the license must be presented with the original license. Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, flight information.
Optional coverage
Optional insurance is available for an extra charge.
The following additional insurance policies are available at the rental desk: Full Damage Waiver (FDW).
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
When rental period exceeding 25 days, the deposit will be charged at the beginning of the rental.
The exact deposit is determined on pick up since the amount is dependent on the vehicle.

In the event of damages to the car, without providing a police report, CDW and any other additional protection become voided.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with following payment methods: MasterCard credit card, VISA credit card.
Visa Electron, American Express, Cash, Debit cards, Prepaid cards is/are not accepted.
Geographical restrictions
Cross border rentals are allowed only upon previous request.
Additional charges will be applied in case car is crossing state borders.

Crossing country borders is allowed to the following country: Spain-Mainland. In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Booster seat (4-10 years of age), Wi-Fi.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
In no case will a refund be given for unused fuel.
Normal business hours
Service outside normal business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
If the customer is late for a return for more than 120 minutes, extra day charges will apply, in addition to any other rental charges.

Pick-up & Drop-off
Mon:08:00 - 20:00
Tue:08:00 - 20:00
Wed:08:00 - 20:00
Thu:08:00 - 20:00
Fri:08:00 - 20:00
Sat:08:00 - 20:00
Sun:08:00 - 20:00

Top 34 Suppliers at Lisbon Airport in 2020

Movyng Rent A Car
Exceptional 9.8
+351210134927 / +351934156464
Aeroporto Humberto Delgado, 1700-111 Lisboa
Interrent
Excellent 8.6
+351211411381 / +351211451381
Alameda das Comunidades Portuguesas 1700-007 Lisboa
$113 - $113
Working hours
Mon:07:30-23:00
Tue:07:30-23:00
Wed:07:30-23:00
Thu:07:30-23:00
Fri:07:30-23:00
Sat:07:30-23:00
Sun:07:30-23:00
Carwiz
Carwiz
Exceptional 9.3
+35191216541400351918259936
Aeroporto Lisboa Terminal 1, Rua Ary dos Santos 12 A Prior Velho
$25 - $103
Working hours
Mon:09:00-19:00
Tue:09:00-19:00
Wed:09:00-19:00
Thu:09:00-19:00
Fri:09:00-19:00
Sat:09:00-19:00
Sun:09:00-19:00
Alamo
Excellent 8.8
+351218486191
Humberto Delgado Intl Airport Lisbon, 1700-008
$30 - $217
National
National
Exceptional 9.2
+351218486191
HUMBERTO DELGADO INTL AIRPORT,
Specific Rent
Exceptional 9.2
+351912165414
Alameda das Comunidades Portuguesas, 1700-111
EPI Rent a Car
Exceptional 9.1
+351914675027 / +351910929905
Meet&Greet
Europcar
Europcar
Excellent 8.9
+351218401176
Aeroporto De Lisboa - area de rent-a-car, 1700-008 Lisboa
$33 - $81
Working hours
Mon:07:00-23:59
Tue:07:00-23:59
Wed:07:00-23:59
Thu:07:00-23:59
Fri:07:00-23:59
Sat:07:00-23:59
Sun:07:00-23:59
SADORENT
Excellent 8.8
+351932734526 / +351937155422 / +351217818296
Rua Martires de Timor, Figo Maduro, Prior Velho
$78 - $79
AUSOCAR RENT-A-CAR
Excellent 8.8
+351217815750
1700-007, Chegadas, Aeroporto de Lisboa, 008, Lisboa
SIXT
Excellent 8.7
+351255788199
Alameda das Com. Portuguesas, 1700-111
$40 - $194
Guerin
Excellent 8.6
+351218486191 / +351218483232
Aeroporto Internacional Humberto Delgado Alameda das Comunidades Portuguesas
$24 - $132
Working hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
Firefly
Excellent 8.6
+351213711660
Aeroporto Humberto Delgado, Lisbon
Keddy
Excellent 8.5
+351218401176
Aeroporto De Lisboa - area de rent-a-car, 1700-008 Lisboa
$22 - $42
Working hours
Mon:00:00-01:00; 06:30-23:59
Tue:00:00-01:00; 06:30-23:59
Wed:00:00-01:00; 06:30-23:59
Thu:00:00-01:00; 06:30-23:59
Fri:00:00-01:00; 06:30-23:59
Sat:00:00-01:00; 06:30-23:59
Sun:00:00-01:00; 06:30-23:59
Avis
Excellent 8.5
+351218435550
Alameda das Comunidades Portuguesas, 1700-111 Lisboa
$32 - $134
Working hours
Mon:08:00-17:00
Tue:08:00-17:00
Wed:08:00-17:00
Thu:08:00-17:00
Fri:08:00-17:00
Sat:08:00-17:00
Sun:08:00-17:00
Budget
Budget
Excellent 8.5
+351218435550
Lisbon Portela Airport
Working hours
Mon:08:00-17:00
Tue:08:00-17:00
Wed:08:00-17:00
Thu:08:00-17:00
Fri:08:00-17:00
Sat:08:00-17:00
Sun:08:00-17:00
CRC Car Rental Company
CRC Car Rental Company
Excellent 8.5
+351210966300
Aeroporto de Lisboa, 008, 1700-007 Lisboa
Golfauto
Excellent 8.5
+351913111287
Alameda das Comunidades Portuguesas, 1700-111 Lisboa
Hertz
Hertz
Excellent 8.5
+351219426300
1700-007, Aeroporto Humberto Delgado, Lisbon
Dollar
Excellent 8.1
+351210413314
Aeroporto da Portela
Enterprise
Excellent 8.3
+351218486191
HUMBERTO DELGADO INTL AIRPORT,
$32 - $253
Ace Rent a car
Excellent 8.3
+351218413768 / +18778223872
Alameda das Comunidades Portuguesas, 1149-014 Lisboa
Centauro
Excellent 8.3
+351211303540 / +351308810777
Av. Severiano Falcao 2, 2685-378 Prior Velho
$25 - $81
Turisprime
Excellent 8.2
+351210410374
Rua 1º de Maio, 9 – Figo Maduro 2685-388 Prior Velho
$56 - $57
Record-go
Record-go
Excellent 8.2
+351211357424
Rua Prof. Henrique de Barros 11, 2685-338 Prior Velho
$35 - $154
Working hours
Mon:07:00-22:59
Tue:07:00-22:59
Wed:07:00-22:59
Thu:07:00-22:59
Fri:07:00-22:59
Sat:07:00-22:59
Sun:07:00-22:59
Bravacar
Excellent 8.2
+351219405350 / +351961437790
Rua Martires de Timor 28, Rua Figo Maduro 2, 2685-311, Lisbon
Ok Rent A Car
Ok Rent A Car
Excellent 8.1
+34902360636 / +351962739069
Rua General Humberto Delgado 2, 2685-340 Prior Velho
$11 - $33
Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
Drive on Holidays
Excellent 8
+351219413324
312, R. Fernando Namora 10, 2685-397 Prior Velho
$26 - $171
Rhodium
Excellent 8
+351211451595
Goldcar, Alameda das Comunidades Portuguesas, 1700-007 Lisboa
$120 - $120
Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
First Rent
Very good 7.8
+351229568856 / +351912730960 / +351927994433
Alameda das Comunidades Portuguesas, 1700-111 Lisboa
Global Rent a Car
Very good 7.7
+351910628505 / +351291706071
Airport Meeting Point (Shuttle Service)
$33 - $673
Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
ValpiRent
Very good 7.7
+351935010186
Alameda das Comunidades Portuguesas, 1700-111 Lisbon, Portugal
Goldcar
Very good 7.2
+351211451595
Alameda das Comunidades Portuguesas 1700-007 Portela de Sacavém, Lisboa
$103 - $103
Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
RightCars
RightCars
Very good 7.3
+351308811524
Rua Mártires de Timor Nº 28, Quinta do Figo Maduro,Lisbon,2685-331 Prior Velho
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