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Surprice at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Very thorough inspection prior to letting us leave with the car.
Cons: The pickup took over an hour although they specified to be there on time for the pick up.
Pros: Nothing, there was no good experience for me at all. It was a relief to give the car back.
Cons: Everything was awful. The shuttle service was terrible, we had to wait over 45 minutes to get to the office which it wasn't clear was not at the airport. We were over 1 and a half hours waiting to speak to a rep in the office. When I did speak with them I was essentially held to ransom to purchase full insurance from them for an additional 106 euro even though I had paid for insurance on the discover cars site. They only accepted my debit card if I paid the extra or I wouldn't have the car.
Pros: Nothing
Cons: Three different rental companies in one small building was chaotic to pick up the car, and also to drop the car off, I have never waited so long to pick up a rental car as I did there. Then I was given a different car than I reserved and It had a manual gearbox when I chose automatic. Then I was charged for something I was told DiscoverCars insured me for, for which I filed a claim and never heard back.
Pros: Other than the car which worked very well, not much.
Cons: I would not rent from Sur Price rent a car again. They were not well organized and not customer focused. Indeed one of the agents doing the rental agreement was dismissive and rude.
Cons: Our car was low o
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 99 years.
A senior driver fee applies to drivers over the age of 75.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Senior drivers 75 years of age or older who wish to rent a vehicle must purchase Additional Insurance.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): non-EU. A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
For driver licenses from countries not party to the International Driving Permit treaty, an official translation of the license must be presented with the original license. Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, return flight ticket, flight information, boarding pass.
When rental period exceeding 25 days, the deposit will be charged at the beginning of the rental.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
In the event of damages to the car, without providing a police report, CDW and any other additional protection become voided.
It is possible to pay and leave the deposit only with following payment methods: MasterCard credit card, VISA credit card.
Visa Electron, American Express, Cash, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following country: Spain-Mainland. In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
In no case will a refund be given for unused fuel.
If the customer is late for a return for more than 120 minutes, extra day charges will apply, in addition to any other rental charges.
Pick-up & Drop-off
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