Dollar at Lisbon Airport

Pros: Well handled by Herz rep.

Pros: We rented in Portugal Lissabon airport and everything went smoothly and perfectly!

Pros: Fast check in and check out

Cons: n/a

Pros: Excellent,

Cons: waiting time for pickup

Pros: Agent helpfulness

Pros: Location at Hertz counter

Cons: The car air conditioning did not work well. The car was too small for the amount I paid. Poor value.

Cons: The car delivery time was long

Pros: Very helpful and professional staff, quick pick up, quick delivery, got the car despite late arrival due to plane delay.

Cons: when I phoned for late pick up on the phone they said that vehicle will most probably not be available any more. Thin did not happen so everything was fine in the end.

Cons: At pick-up, I specifically asked how the tolling would work. The staff explained the Via Verde system, that the car's transponder lets you use the green lanes at toll gates, but never mentioned that a separate daily service fee (on top of the actual tolls) would be charged afterward. That fee only shows up on the final statement. If I'm asking the direct question at the counter, that's exactly the moment to be told about it, not the fine print stage.

Pros: Nothing

Cons: They provide an inferior car compared to the one on the booking, with significant less battery capacity and called it the same category. This car on discovery cars was appearing as a different cheaper category.

Pros: It was a good experience overall. Junior was really nice and helpful, so everything went smoothly to the pick up.

Cons: Nothing so far. Everything was nice and good, we didn’t have any issues with anything.

Pros: The issue high standard I've enjoyed over many years.

Cons: The car was parked in a negligent manner by and attendant which cause damage to a door parked behind a column with another car behind. First time this happened and hopefully they will be honourable and own up to this error.

Pros: I liked that the car was in great condition and drove beautifully

Cons: As I said earlier the car was not where specified I then felt rushed to move on. The drop isn’t clear your signage needs to be neon and where to leave the car shouldn’t be dependent on someone pointing to where you go, and we had to find someone to give the keys to

Pros: Speed of collection was excellent.

Cons: Nothing to dislike.

Pros: Excellent service from Dollar staff at Lisbon airport

Cons: Excellent as far as I could experience

Pros: the Helpfull atendence, the almost new car, the price, all experience was very good

Pros: good value for money and did not force us to take any extras. Deposit was refunded immediately. Good car for the price I paid.

Cons: All was fine but did not like that I found a deduction from my credit card and I am assuming that it is for the tolls but I have received no exlanation of what this deduction is.

Pros: Quick and convenient

Pros: quick pick up procedure

Cons: Beside the deposit, Dollar/Hertz has charged my credit card with the additional amount of 475,67 Euro after return on 17.12.2025, without any correspondence or invoice. If this is about a damage at the car, I need an invoice

Pros: Was HERTZ. Seems ok, but 3rd oarty to Discover, causing problems all around. Didn't like that.

Pros: Stained seats and front right tire was loosing air but slowly and we only knew 3 days after when the car displayed information.

Pros: Quick and friendly service

Cons: No explanation of the toll system which later confused me

Pros: Responsivity, easy drop off. Good basic price

Pros: Helpful, quick and easy.

Cons: They did a quick wash to deliver it, there were small signs of imperfection at work.

Pros: Nothing

Cons: Very expensive, the car i want didn't available. The pruce more then doubled

Pros: Agent was very friendly and gave us a choice of available cars in our category

Cons: Difficulty in finding out additional driver charges ahead of pick up day and the extra driver charges were very expensive

Pros: Efficacité Rapidité Gentillesse

Cons: Nothing

Pros: Rally good car - drop off agent

Cons: Pick up agent (HERTZ) - hard to get in tuch Dollar/Discover cars to get help agains HERTZ agent.

Pros: service was fine

Cons: the car was not great but did the job

Pros: Liked a few bumps on car as wasn’t so nervous driving it

Cons: The full insurance was crazily expensive this year.

Pros: The gentleman at the counter assisted us in a few options to help us as he saw the amount of luggage Went out ifnhis way to gice us options

Pros: Very fast, no useless attempts to sell extra insurances

Pros: Speed of service.

Cons: Extra charging! First car broken (right window stayed half opened) - went 180km to Lisboa to cahng it, nobody compansted me!

Cons: We preferred to have the small car we booked instead of a bigger one, which was always a chme re with parking in old towns

Pros: Everything was excellent

Pros: great competitive prices with clear T&Cs shown....collect in airport v shuttle indicator was great....saved us 30 mins by going in terminal which was great when arriving at 10:30pm!

Pros: Best rental experience through discover cars so far

Cons: I booked a medium car, Ford focus, but they only give a small car, Seat ibiza, then why should I pay more ？

Pros: very friendly

Pros: To be honest I was at the Hertz kiosk to pickup the car but the staff were very friendly and was a speedy process to pickup the car

Pros: The price

Cons: You need to do more to build relationships with your vendors as the service they delivered at the desk was shocking!

Pros: Fast and friendly.

Cons: Since they already use digital signatures they should have online check-in with personal certificates like Chave Móvel Digital

Pros: Very smooth, good condition car and no problems

Pros: Very efficient

Cons: A bit expensive

Pros: Friendly and helpful people

Cons: Don’t give electric cars without a card of Galp or other charging stations

Pros: car was good

Cons: the price on App is low while arriving to desk you need to add additional insurance which cause to be very expensive.

Pros: Fast pick up.

Cons: Booked Peugeot or similar, but received Dacia which is the cheapest car available.

Pros: L'AUTO ERA DISCRETA

Cons: ACCOGLIENZA FREDDA E DISTACCATA, MACCHINA PIENA DI GRAFFI ESTERNAMENTE

Pros: It is all Hertz service

Pros: Price and service

Cons: ????

Pros: Nothing. They were really incompetent, arrogant, and they obliged me to buy another insurance claiming that my multifuncitional card (debit/credit) was only a debit card. I payed 3 times the cost of the rent for buying a new insurance (while I had already bought a full car insurance) to get the car and start my trip. I asked them several times to try to use my card, but nothing, they even wanted to give a try.

Cons: Nothing. They were really incompetent, arrogant, and they obliged me to buy another insurance claiming that my multifuncitional card (debit/credit) was only a debit card. I payed 3 times the cost of the rent for buying a new insurance (while I had already bought a full car insurance) to get the car and start my trip. I asked them several times to try to use my card, but nothing, they even wanted to give a try.

Pros: was fast gave by Hertz

Cons: all was good

Pros: You hear lots of horror stories about the big car rental companies but this was straightforward.

Cons: Car was a bit bigger than expected. There were extra scratches as well as the dozen or so marked so I emailed the photos to customer service. I didn't get a response but figured I had proof of mailing so it didn't matter.

Pros: Fast and accurate.

Cons: N/a

Pros: Dropping off was super easy.

Cons: The lady at the counter was acting like as she was trying to get rid of us as quickly as possible.

Pros: I wasn't able to get the car at the desk. I lost the money

Cons: I wasn't able to get the car at the desk. I lost the money. Although I paid the insurance because I had no valid credit card due to expiration, I was asked the credit card for a deposit as if I had no insurance for the car. This is completelly unacceptable. Nobody provided a way forward for me to get the car. when I was able to get my new credit card it was told to me that the car was no longer available. I was stolen by thieves. In my opinion you are thieves.

Pros: everything

Cons: the price of via verde tolls identifier is very expensive

Pros: Dollar didn’t provide any service worth commenting on, Hertz did it all

Cons: Choose another car hire company

Pros: The price was low

Cons: I didn't like the service at all, the staff was useless and so rude, I booked a car for 1 day and I spent 3 hours in the queue and then still She didn't give me the car, Absolutely shy service No chance to go back to them They also didn't refound me the money Don't recommend them at all Pay 50e extra and go with a different supplier and have less headache Be careful

Cons: We have been given a big bill but followed the advice of the agent. If this is not resolved we will post our complaint on your website

Pros: Quick and easy

Cons: Member of staff not there when you attended the car

Pros: Very good car in excellent condition

Cons: Nothing

Pros: Fast processing of my request

Cons: The airport desk closes at midnight sharp, even if the customer shows up a few minutes late due to late arrival of the plane

Pros: Nothing. The charged me extra. Crooks

Cons: The agent trying to overcharge me. First he told me the price he has in his system is more than on my contract. He wanted to charge me for crossborder fees. On the contract, it clearly says there is no crossborder fees. Typical dishonest portuguese and spanish rental companies, always trying to milk the customers

Cons: I was surprised by the 60 Km/day limit . It was not very well advertised and we ended up having to spend a lot more to get unlimited miles.

Pros: I appreciated the airport pick up and the forthright friendly manner of the agent.

Cons: confusing information to sort out and make decisions about related to insurance and what was / and was not full coverage.

Pros: Not much. The agent was rude and difficult.

Cons: Bait and switch. I had to wait almost 2 hours for the car; the agent was rude. I had to pay $200 more for unlimited mileage. I had no choice but to take the car and pay more money. A ripoff.

Pros: None

Cons: They fooled me very well, I will never rent from them again or from carhite!

Pros: Fast and efficient.

Cons: Did not know what desk to go to as there is no Dollar desk. On returning the car I did not know which lane to drop the car off! This needs to be made clear in the paperwork!

Pros: The lady who worked on the service desk at Hertz/Dollar was lovely and very helpful with her knowledge.

Cons: The minuscule signage at the collection desk. ALL the other car hire company's had large, bright, light up, easy to read signage, easy to find. Dollar signage was one line in a font that was smaller than half length of an A4 piece of paper at the Hertz desk. It would also be useful for those that pre book to line up separately from those that don't? The hour long wait to collect the car was a headache though, especially when 9 other families came after us and left before us.