Ok Mobility at Lisbon Airport

Pros: Loved OK Mobility and the car they rented me.

Pros: Car condition.

Cons: Several things weren't clear, like the renting of Via Verde device which is mandatory. Additionally, I was expecting a car model and nothing was said till the moment I was about to sign the contract (after payment). The car was a similar model but, as said by the employee, it's always a topic of discussion but nothing was mentioned.

Pros: Everything ran very smoothly, very friendly staff etc.

Cons: Only complaint would be the additional insurance had to take - hard to know what I had with Discover Cars was adequate - and felt we had to take extra to be fully covered

Pros: Perfect in all aspects

Cons: Speed and perfect car condition

Pros: Perfect!

Cons: Extremely polite and helpful.

Pros: Near airport

Cons: I paid the car insurance twice, although I showed them the documents with the insurance fully paid

Pros: You did not have the car that was in the site for rent . Never more with you ! Simple !

Cons: The car tha you gave me WAS NOT SIMILAR ! SMALLER !

Pros: Meet and greet representative was friendly

Cons: Would not allow me to change driver to accommodate problem I had. Did not escort me to the car to carry out inspection. Made me pay additional insurance as the full insurance I had taken was with Discover Cars and not them. In the end the car rental cost three times the amount.

Pros: Ok Mobility was efficient getting us the car and receiving the car.

Cons: I believe Discover Cars misled us pertaining to insurance coverage therefore making us take more insurance when we picked up the car.

Pros: reservation system; choices of cars and terms

Cons: time to pick up car

Pros: Nothing

Cons: There was no service to like or dislike.

Pros: The car was clean and in good working order

Cons: Hidden extra costs ++. Finding the minibus to take us to the rental site at the terminal building was tricky. The bus couldn't accommodate the whole family and luggage so half of us had to wait at the terminal building. It took over an hour between finding the agent at the terminal and collecting the car. Returning the car also took a long time.

Cons: Took over an hour to pick up car after arrival at car location. Took over 7 hours to fix a flat tire.

Pros: Receptive and easy to understand contract

Cons: I had to return the car early by one day. I should’ve received a day refund on the car.

Pros: Please have someone call me

Cons: My credit card keeps getting charged and I can’t get in touch with anyone.

Pros: Nice people !

Cons: All good.

Cons: Very long wait time to pick up car - almost 2 hours.

Pros: Super quick and friendly service

Pros: Prices, car choices

Cons: Location, difficult to get there

Pros: Nothing!!!! Process of getting the car was 3 1/2 hours. They take at least 20 minutes per client and then did not have my car so had to wait 45 minutes for thag

Cons: They are slow as can be. Even the return was not clear and took an hour

Pros: All representatives spoke very good English.

Cons: Car Rental return location had changed.

Cons: Everything was fine with the exception of picking up the car. I felt like the agent was lying to me and very forceful in trying to get me to buy extra insurance even though I had purchased full coverage when I rented the car. There seems to be a disconnect somewhere in regards to insurance. I felt very pressured and turned off by the whole company. So I would probably not rent there again.

Pros: Friendly and organised

Pros: Nothing, they ware very dodgy did not trust them at all they didn’t recognize the insurance I paid with discover cars

Cons: Never again

Cons: Deux jours après la location, une lumière allume pour avertissement de problème. Nous avons du retourner à Lisbonne avec l'essence et les péages à nos frais. Donc lisez bien les petites lignes de votre contrat. Tout problèmes même si c'est pas votre faute est à vos frais et prendra votre temps.

Pros: Nothing

Cons: Due to strikes in Germany our flight was cancelled less than 24 hours before boarding. Newly scheduled arrival time was 4 hours later and we asked to keep the booked car for 3.5 hours. We didn’t ask to change return time or price - just to keep the car that was booked for us. But the company disagreed. Pity that there’re no flexibility in such challenging situations. I would never use and recommend “ok rent a car” in the future

Pros: Quick, amicable, efficient.

Cons: Nothing.

Pros: nothing

Cons: after talking to discover rep they told us to email them the details so they could “investigate”. by that time we already almost lost our hotel reservation so we took the car for outrageous price, also our car was not there so they gave us smaller car for almost twice the price. never again discover.

Pros: Friendly staff

Cons: Didn’t get a car so can’t comment on it

Pros: Friendly and helpful with providing information on tolls and payment info

Cons: They regarded any car that seated 5 as the same, despite the fact that I paid more for the largest 5 seater I could find to accommodate luggage. No reduction in costs was offered

Pros: Una volta scelta l'auto, la hanno igienizzata ed è già una buona cosa.

Cons: All'aeroporto difficile da trovare, non sono stati chiari perchè si doveva cercare una persona che aveva la scritta OK MOBILY, e poi il transfert in zona industriale , siamo arrivati alle 09.30 poi per ritirare l'auto siamo arrivati alle ore 13.30 e perciò abbiamo perso tutta la mattinata.

Pros: They did try to sell extra insurance. When we looked at the reviews it seems that ok mobility will be very quick to charge for any minor scratches.

Cons: Extremely slow and inefficient in spite of “online check-in”.

Pros: Nothing in particular

Cons: Car pick up was booked for 10am. It took 90 minutes to hire the car. Very aggressive in their sales pitch to get you to buy their insurance and rent the gadget that is not needed to get through tolls.

Pros: They helped my find a gas station to fill up my tank upon return.

Cons: They neglected to tell me that the key fob recharged by resting on the console.

Pros: Friendly and informative.

Cons: Difficult locating shuttle bus on arrival to take us to rental offices. 20min wait at offices to be seen as just 2people on desk

Cons: Felt they tried to extract money from me for a microscopic paint chip that was either already on vehicle or was not anywhere big enough to actually claim damage.

Pros: Everything good so far

Cons: Nothing

Pros: The car itself was very nice

Cons: Luckily we took pictures of every mark on the car because when we returned it they were trying very hard to find new marks and kept repeating we would owe them 400+ euros for any new marks. Their upfront cost is low, but then they try to get you to add on insurance to avoid this charge and when we didn't add it, it became clear they would attempt to get extra money out of us in any way possible. I would not rent from them again.

Pros: Quick and efficient

Cons: Not in the airport

Pros: The renters twice an i didn’t have a car at my arrival

Pros: Bad

Cons: Personnel

Pros: Clean, friendly,

Cons: pick up point at the Airport, not very easy and assuring.

Pros: Car was clean and new.

Cons: Didn't provide mats for the floor of interior. Didn't properly check the car before rental (they were not doing it on purpose). Were trying to force more insurance for crazy amounts on me. Tried to scam me and charge me for scratches I did not do. Was EXTREMELY bad experience.

Pros: Not much - the car itself was a good quality/condition.

Cons: They were completely inflexible, rude, and are running a business seeking only to scam you out of money. It's unacceptable that you pick up a rental car in a dark parking garage with little light where you can't see any possible damages, and you return the rental car in daylight and they magically find damages that you didn't make.

Cons: There were many scratches on the car that were not recorded on pickup. I worried that I would be charged on my return. OK added a "junk" charge on pickup called a "diesel" fee!! 25 euros for what? I did not order a diesel car. That is what OK provided.

Cons: would love to speak with someone about the rental

Pros: Nice people - spoke English and were efficient

Pros: Como não tinha o carro alugado, me deram upgrade em 2 categorias acima. Paguei alguns valores a mais por isso, mas no geral me ajudou muito.

Cons: O estorno do valor calção para proteção ainda não foi devolvido, assim como os pedágios não sei quanto.vou pagar, isso não está claro. A fila para retirar era absurda e somente 1 balcão ativo no atendimento.

Cons: Driver drop off approach

Pros: The only good part of the rental was the price but I guess you get what you paid for.

Cons: They tried to strong me into purchasing insurance from them at a much higher rate than the "full coverage" quote on the Discover Cars document. In addition, they accused me and charged me for damage to their vehicle despite the fact that the missing antenna was actually noted on the check out document when I rented the car. COMPLETELY BOGUS AND FRADULENT CLAIM. Vehicle was clean but I had to add oil to the engine after only 200 km of driving. Obviously it was not mechanically inspected before.

Pros: Bon rapport qualité prix

Cons: un seul véhicule navette de 8 place, qui a du faire plusieurs voyage, sans prioriser les personne prioritaire (bébé et senior)

Pros: Car was the expected model.

Cons: It’s too far from airport, too slow, and hard sell of additional insurance.

Cons: I would be very careful about scratches before sign the pick up form even if means more time spent during pick up

Pros: professional and helpful

Pros: Nothing

Cons: They are scammers who tried to get us to pay for scratches that were already there when we rented the car. They purposely notated the scratches on the opposite part of where we pointed them to when we were renting the car. Abysmal customer service. Attitude and service changed when we told them we had our own insurance through discover rent a car and did not want theirs.

Pros: The car was clean and easy to drive. I liked having the toll pass to pay at the end. Please note, I am now in Costa Rica and using Discover local CR gov makes you buy insurance so it was a complete waste to buy the insurance ahead. This is also upsetting me. I am not in country and can't make phone calls to handle. Overall, I will never use Discover again and ensure to inform any of my friends. Where I thought I got a good price. They charged later on and it changed everything. Never again

Cons: My flight was late so OK cancelled my reservation and tried to rent a car to me at three times the booked rate.

Pros: not a lot

Cons: usual argument on price i paid against price quoted which it would seem i lost. no paperwork provided and no explanation e.mail. no telephone no or e.mail to discuss this bill which ended up being trble the original quote.

Pros: Quick drop off

Pros: They were friendly in person

Cons: They have not replied to my message to inform me when I will recieve my deposit back

Pros: Stay away - it's a scam! When you pick up the car they try to sell you any kind of insurances (at double of the price that you paid for the rental, then if you insist that you only want to get what you booked - as I did - they charge you on drop off for un-existing or pre-existing "damages". Consider that on pick up it was me that I had to do the car inspection, marking on a paper all the scratches that I could see: a black car in a very dark area of the garage. I marked almost anything

Cons: took photos, but unfortunately that didn't work. On drop off, the car was examinated in the sunlight and... oops, a really small and invisible scratch appeared on the back - something that you hardly could see. After several discussions, there was nothing to do, we had to take the flight and had no time to further argue, it ended up that they had my card, and charged 260 euro for that. I definitely discourage anyone from renting anything with them

Pros: The free shuttle

Cons: The info provided by them about the full coverage was limited

Pros: To tell them that it’s a scam!

Pros: Not much

Cons: See above.

Pros: NOTHING!

Cons: They are absolutely dishonest! Thieves!!!

Pros: Amazing car, absolutely loved driving it, was very helpful in making sure I had the best cover and drop off was extremely quick!

Pros: The car was nice.

Cons: These guys are rip off artists. I have rented cars all over the world. They kept telling me that my two credit cards were debit cards, and would not allow me to rent without paying full coverage ($250) on top of my rental charge (only $80). So, what I thought was going to be a total of $80 turned out to be $330. They had me over a barrel because I had already taken a shuttle way off site, it was in the afternoon and everyone was shutting down, and I needed to drive 2.5 hours to get to hotel.

Cons: Rude staff on return, who told me that I was obliged to bring the car back clean or be charged €70. I checked with people picking up their car at that time, who confirmed (like me) that this was not explained to them. The assistant then said it was in the contract.

Pros: Just the drop of

Cons: Service is just bad. I wanted to expand the contract with one day. But therefore I had to drive all the way back to the company (said customer service) At the rental desk they said it is no problem, without any signature or something else. Could have be done by telephone. However I couldn’t reach the rental desk in Lisboa And not driving all the way back to Lisboa..

Pros: Unfortunately we never used it as they would not take my Singapore MasterCard. So, as mentioned above we decided to lose 75 Euros rather than give them an extra 212 Euros.

Pros: My agent absolutely professional

Cons: Hard to find the depo it wasn't a big issue but navigation took me another location.

Pros: team

Cons: prices and deposits

Pros: Collecting the car was straight forward but I had to take a taxi to their rental office as the minibus was taking too long and I didn't know if it will come or not.

Cons: The representative wanted to charge me for the car being dusty on the outside. Ridiculous. There was also a tiny (less then 1 cent coin) chip on the bonnet. Most companies indicate that there is a limit for liability. As a result I didn't record every little chip when renting. Finally, after I got the car and got to my destination 10km away I notice a bulge in the side of one tyre. I pointed this out when returning the car - the representative didn't see it. Again he wanted to charge me!

Pros: Drop off was easy

Cons: They overcharged me on the insurance

Pros: Rent a car were great. Discover cars were awful

Pros: Fast check out process, all documentation was done electronically.

Cons: Because I was offered a manual transmission car, I had to buy extra insurance to avoid possible issues since none of us knew how to drive the car

Pros: I had full coverage and yet was charged in extra $600 . The agency said that I had a high deductible. This is a rip off.

Pros: The staff were polite

Cons: The car had mechanical issues

Pros: fast shuttle to airport

Cons: slow pick-up

Pros: Very good, personal friendely.

Cons: Ok

Pros: Perfect service! Got a way better car than originally planned. Weren’t pushy for extra upgrades or insurances. Would definitely rent there again!

Pros: Car quality and cleanliness was quite good. The rental agents in Portugal were quite friendly and efficient

Cons: The extra fees for tolls weren't well explained before in the website before reaching the rental agency.

Pros: Fast pick up time

Cons: No response or contact after an issue and a reimbursement is needed.

Cons: Lots of hidden charges. Feels like a scam. I went in thinking I'd pay the €180 I owed on the booking. I was 5 mins late so that cost me €50 and even though I paid for insurance online, I was forced to pay for it again. €167 roughly and then there's €250 deposit that there's no mention of online. So I went in thinking I'd pay €180 and ended up spending almost €700. Terrible start to my holiday. Couldn't recommend to anybody after all that

Pros: Good car

Cons: Location far from lisbon airport, pickup not at our terminal, baby seats not adapted, old and dirty with vomit.

Pros: Friendly, fast and efficient.

Pros: The car only had 2k km on it and was in good shape.

Cons: Off parking shuttle. Return experience was horrible as they made up fake damages to the rims of the car and then argues with us for 20 minutes. Totally a con job and not acceptable. I will be disputing any claims/charges from them.

Cons: I paid at your website “full insurance” but it wasnt truth as at the place i hd to pay for full insurance another 180€ for 6 days! Only for insurance - definitely not recommending .

Cons: Great service and very reasonably priced. Due to a rescheduled flight, we had to return the car outside of their operating times. The website said it would cost an additional 50E to do so, but then the agent quoted 80E plus the extra insurance. Opted not to do so. But overall, excellent service. Would use again.

Pros: Absolutely awful service. Got charged $300 for a small scratch in a wheel that was almost surely already there. Will never rent from this company again, totally focused on getting as much money as possible from its customers.

Pros: Nothing. They're liars and thieves and scammers. No matter what Discovercars claims, OK will charge you a hundred euros or more on top of that. It's a scam and these criminals should be investigated.

Pros: People are friendly and polite. Work fast.

Pros: The efficiency of the rental

Cons: The location of the rental desk

Cons: Publicité mensongere, le tarif payé online n’est pas accepté a l’agence qui demande de payer 10x le prix du booking! Du vol!

Pros: Very helpful

Cons: None

Cons: do not accept credit card and they always demand other insurance values

Pros: Simpathy and efficiency service

Cons: The time we spend to take the car

Pros: They didn't accept my card because it is debit! They forced me to pay issuance 70eur! They gave car with broken door, didn't respond to call, so i brought car back and lost 3hours

Pros: Price and good efficiency of the car agent...

Cons: that's all ok.

Pros: Very cheap rental rate, uncomplicated pick up and drop off.

Cons: We booked an early pick up in the morning and waited about half an hour before deciding to call the rental office. Only after 3 attempts someone picked up. But then the shuttle came promptly.

Pros: Car was fine, the agent polite and didn't insist to add more insurances.

Cons: The agency is few minutes away from the airport. No desk present inside.

Pros: Nothing

Cons: after 21 days I still do not receive the deposit of 150 euros.

Pros: Fast & efficient

Cons: I wasn't told that the car should be delivered back clean on the outside. I used the car for two weeks and the dust by the beach had left it dirty. I had to pay €20,- cleaning fee.

Cons: Charged 760 EUR / 900 USD for a stone chip in the windscreen. Thieves !

Pros: Quick turnaround

Cons: Just had trouble finding office on return.

Pros: Friendliness

Cons: The car was completely different from what was advertised. They overcharged for additional services without providing any initial clarification or explanation

Pros: Nice car, higher category as ordered for the same Price.

Cons: Provider wanted to charge us 60,- Euro (!!!) for putting water on the car to "check wheater new damages are under the dirt". We returned the car cleaned from the inside and dusty from the outside but not fully dirty. Nobody told us that we have to return the car fully cleaned and it was not part of the contract. After an ambitious discussion we spend 10,- Euros extra, disapointing … Moreover, 45min waiting time bevor we could return the car.

Cons: the car wasn't logged on the system so manual paperwork had to be completed which delayed pick up

Pros: The attention and education of the employee responsible for taking care of my rental.

Cons: They were not very flexible on giving an upgrade, as the car was not exactly what I was expecting.

Pros: The speed to pick up and drop off the car, and free credit car

Cons: lack of answer because of the pandemic situation. miss a portuguese telephone to reach the lisbon office directly.

Pros: Fast efficient, knowledgeable

Cons: Pickup time at the airport ( 2 hours delay) unacceptable

Pros: Very nice people super helpful.

Cons: The GPS we were provided did not work well and wasn’t configured for a North American tourist, language uploaded was limited to spanish and portugese , no french or english.

Pros: Good Service!

Cons: Variety of cars

Pros: Good and reliable cars.

Cons: Communication and overall explanation before payment for the car.

Pros: A Van estava me esperando no Aeroporto

Cons: O Carro não estava limpo.

Cons: The car was delivered by me on 14/feb in perfect conditions and so far 28/feb the amount of 1050.00 euros has not been deducted from my credit card statement, I tried to solve this problem by email through the OK rent car website 3 days ago, because I don't live in Europe, and so far I haven't received a return.

Pros: Efficiency of agents and overall condition of the car

Cons: only in lisbon airport, I would like to have this service in other places.

Pros: The quality of the staff in Lisbon.

Cons: I had to wait at the airport for about 45 minutes! The car rental knew when I would arrive, I was there on time. Besides the long wait, the biggest problem is that there is no direct telephone number for the rental agency. I was inLisbon and I had to dial a number in Spain!! Besides that, this number didn't work either. The people at the rental agency tried to compensate the wait and the annoyance by giving me a better car. The staff is great but the fact there is no telephone number is crazy!

Pros: Staff is great

Cons: few options for different cars

Pros: Professional

Cons: N/A

Pros: price and agents

Cons: the transfer was a little confuse. missing one person to talk how long should we wait.

Pros: price and Efficiency

Cons: a little bit dirty

Pros: All as well.

Cons: All OK

Pros: Easy quick and very cheap

Cons: Honestly can’t think of anything

Pros: Fast drop off

Cons: Long waiting time for the shuttle to the rental desk

Pros: Great service.

Cons: Nothing at this time. All good.

Cons: You must be clear on the price and inform the customers that the price you offer the VAT is not included. Is to avoid surprises and complications

Pros: Price, age of car and staff

Cons: Ferry service not in designated spot at airport, had to wait an hour. Phone support did not pick up but did charge 20+ euros for being on hold because its a Spanish number you need to call from Portugal with Dutch phone.

Pros: Cost, car cleanliness, car condition

Cons: Wait time for picking up the car (about 2 hours)

Pros: They were super friendly and accommodating. Very helpful at the time in suggesting/choosing an alternative vehicle.

Cons: I was charged a deposit for fuel, which wasn't on my booking contract. But mostly there was a very long queue and wait to collect the vehicle.

Pros: Friendly, professional and efficient

Pros: Quick and simple

Pros: Everything ok

Cons: Nothing

Pros: The car itself was excellent and my lack of damages and deposit release was very fast.

Cons: Lack of airport transfers, significant waiting times and innapropriate music played for young children during our return transit to Lisbon (rap music with sexual profanities and violent content).

Pros: nothing as they couldnt even wait for us

Cons: everything - they didnt wait , we had no number to contact them , no clue about what to do...

Pros: Not much. The guys in the office were nice enough but that's about it

Cons: Poor experience all round. Not enough cars available in anything other than economy range so there were loads of people not getting what they ordered. Approx 1.5 hours later we drove out in a cheaper class of car but with no discount! TBH it was a shambles and each person's rental / argument took many minutes to complete. Drop off 4 days later seemed no diferent and the same issues were apparent.

Pros: Brand new car, Kept the car on hold for me an extra day (got in late) and adjusted the rate accordingly. Extremely good value for the money. Have a credit card. Folks in front of me only had debit so they had to pay extra fees (deposit etc.). Very fast and no hassle drop off.

Cons: They are in the process of getting their Via verde transponders (toll) so none were available and had to pay tolls at the booth. Am still to see how they will charge me for the e-toll (plate reader) automatic tolls. Lady at the desk was sole employee to fill out the forms to pick up the car. They should have more desk employees to service customers on arrival

Pros: The simpathy and eficiebcy of the agents

Cons: the delay in attending people, dew the lack of agents