Lisbon Airport (LIS), Lisbon, Portugal
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Driver's country of residence is United States of America (USA) and age is 30-65
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Ok Mobility at Lisbon Airport

Rua da Guiné, 24, 2685-337 Prior Velho
0034 902 360 636 / 00351 962 739 069
Pick-up instructions
After passing through the baggage reclaim and customs area, turn to the right. Head down the hallway. Once you reach the end of the hallway, turn to the left towards the Vodafone store. Leave through Exit 4 and cross the first pedestrian crossing. Wait there for the shuttle bus that will take you to our store.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

Canada
Peugeot 2008
June 4, 2024

Pros: Excellent no hassle, very friendly reception, Did not try to push additional unnecessary insurance

Canada
Peugeot 2008
May 30, 2024

Cons: I was told that the fee for the activation of the e-toll device would be refunded if I didn’t use any e-tolls but it was never refunded.

Hungary
Fiat 500
May 28, 2024

Pros: The car

Cons: The customer service is disaster

Netherlands
Peugeot 3008
May 20, 2024

Pros: The stuff (specially during checkout) were helpful and friendly, the Ford Kuga which I got was a nice car even thought not in perfect visual condition (a lot of minor damage)

Cons: I had to wait quite some time for the shuttle to arrive at the airport and bring us to the office. Even thought the price is really good, there were hidden mandatory costs as Road Assist and E-Toll device, which were unexpected.

Russian Federation
Peugeot 2008
May 12, 2024

Pros: Fast and efficient

Cons: We couldn't leave a shelf from the trunk with the rental company. It was limiting the size of the trunk, but the workers refused to keep it.

Canada
Peugeot 3008
May 5, 2024

Pros: All the details provided online when I booked were excellent especially the clear communication regarding shuttle transport to the rental car location and regarding how to get to the shuttle. Shuttle ride and attendants were great both from and returning to the airport. The rental facility was nice and clean and checking out was efficient. We especially liked being able to include the toll pass immediately. Fredrico was great when we returned the car.

Cons: Tried to sell me more insurance even though I booked the extra insurance with Discovercars.

United States of America (USA)
Peugeot 3008
May 3, 2024

Pros: Car and service was great. Just takes time to find the shuttle bus and waiting for it. Besides that everything was great.

Canada
Peugeot Rifter
April 30, 2024

Cons: Ok mobility would nit honour Discovers cars purchased insurance coverage. I ended up paying twice the rental price for Ok Mobility insurance.

Canada
Peugeot 3008
April 29, 2024

Pros: Pick up was on time.

Cons: We waited 45 minutes to get served and although associate was very nice, we hate the scam about buying extra insurance blah blah blah. Car had ++damage.

United States of America (USA)
Citroen C4 Grand Picasso 5+2
April 5, 2024

Pros: Will Not recommend renting a car in this company since its not at the airport desk

Cons: Bad service

Portugal
Peugeot 2008
March 31, 2024

Pros: It was fast

Cons: Had an issue with the car and even it if was an engine issue (clearly not my fault) they forced me to pay the assistance. Lost a full day

Norway
Peugeot 2008
March 29, 2024

Pros: Good car for a good price. The luggage space was a bit smaller than expected, but we managed to fit it all.

Cons: No negatives. All in all a good experience.

Brazil
Peugeot 3008
March 27, 2024

Pros: Only the car and its quality

Cons: It was hard be picked up in the airport…I had to take an Uber as the van did not show up although agents said they were there few times.

United States of America (USA)
Peugeot 3008
February 29, 2024

Pros: No aggressive sales tactics. Simple and easy.

United Kingdom
Seat Ibiza
February 16, 2024

Pros: Great service

Mozambique
Peugeot 3008
December 12, 2023

Pros: Atendimento fantastico, e acima de tudo o tratamento no dropping, fui atendido por 2 pessoas espectaculares, o Senhor Lawrence e o outro senhor nao me lembro do nome, mas um jovem 5 estrelas...

Portugal
Peugeot 2008
November 28, 2023

Pros: attention of the people who contact you

Cons: time lost at the airport

United States of America (USA)
Peugeot Rifter
November 21, 2023

Pros: friendly, efficient, and helpful in the office and shuttle

Cons: Paying for required coverage items, shuttle hours worked but it was close timing for an early flight.

Canada
Peugeot 2008
November 8, 2023

Pros: Great customer service!

Canada
Opel Crossland
October 18, 2023

Pros: The car was clean and the drop off was quick. The shuffle to the airport also made it easier.

Cons: No receipt was send on my email, beside the fact that I asked two times. The full tank wasn't full. Additional charges when we picked the car. It took a couple of weeks to get my deposit back.

Canada
Peugeot 3008
October 16, 2023

Pros: The first car was defective. It rolled backwards in a parking garage slope even while in drive and pressing the gas. It was an automatic! The second car was ok but an hour after receiving it, the Service Required light came on. We had to call to make sure that we could still drive the car.

Cons: We were charged extra to switch a defective vehicle that they gave us!

Canada
Peugeot 2008
October 16, 2023

Pros: Pick up time was great return time excellent

Cons: Even though I purchased extra insurance on line I was advised that with that insurance I would have to pay for everything up front and then the insurance would reimburse, but if I bought their insurance I would be covered right away

South Africa
Peugeot 2008
October 16, 2023

Pros: The return of the car was fast and efficient

Cons: To many hidden costs...

United States of America (USA)
Peugeot 3008
October 16, 2023

Pros: Efficient check in and check out.

Cons: Long waits for shuttle to and from airport.

United States of America (USA)
BMW 1 Series
October 15, 2023

Cons: Have not yet received a final accounting. There appeared to be additional add ons. The prepaid amounts did not seem to agree with their system.

Brazil
Peugeot 2008
October 14, 2023

Pros: Atendimento gentil,

Cons: Demorou um pouco para pegar o carro pois estava muito cheio o balcão. De resto foi tudo ótimo.

Canada
Peugeot 2008
October 12, 2023

Cons: pushed for mor emoney and insurance. tried to charge us for coverage already paid for

Portugal
Peugeot 308
October 12, 2023

Pros: Efficient and friendly

Cons: It was hard to find their new facility

United States of America (USA)
Opel Crossland
October 12, 2023

Pros: Friendly

Cons: Still not sure what I paid; offered extra insurance which I paid for but read that it was all covered with rental; lesneakers in car but not returned

United States of America (USA)
Opel Crossland
September 29, 2023

Cons: Ii took over an hour at rental car desk and there was only 3 people in line Additional just written on piece of paper with misleading and wrong explanations and required to sign before sending contract. Additional pre contract charge were added at the end of contract not agree to on the initial contract

United States of America (USA)
Peugeot 3008
September 26, 2023

Cons: I have been waiting for 2 months to get my $250 dollar deposit back, and the phone calls from the US to their customer service are costing me a lot of money. Still haven't got it back.

Canada
Peugeot 3008
September 23, 2023

Pros: I could not get anyone on the phone but another Retal agent found the Mobile guy and sent him my way.

Cons: No one answered the phone during business hours They need to warn EVERYONE that Their address is in multiple locations in Lisbon so instruction to ensure you punch in the right GPS Address

Portugal
Peugeot 2008
September 17, 2023

Pros: We had such great service, we were more than pleased with Ok mobility

United Kingdom
Peugeot 308
September 13, 2023

Cons: It wasn't a 24 hour drop off service

Brazil
Peugeot 3008
September 4, 2023

Pros: Good attendants

Cons: When we return the car, there was this one attedant that was very bad.

Italy
Seat Ibiza
September 3, 2023

Pros: They are quite clear about the refund methods of the 250€ deposit.

Cons: You arrive, you get the car, and JUST THERE, you discover you MUST pay a 205€ deposit plus a variable insurance cost.

Canada
Opel Crossland
September 3, 2023

Pros: Woman at counter was helpful and quick to pick up car (under 45 minutes).

Cons: Extra charges after with no explanation and no contact from company. Dropping off the car was simply passing over your keys and leaving which made me uneasy.

Canada
Peugeot 3008
August 31, 2023

Cons: Attitude of the manager Miguel and abusive cleaning charges

Brazil
Seat Ibiza
August 30, 2023

Pros: O carro deu problema mecânico na estrada, tivemos que ficar esperando 5 horas e ainda fomos pessimamente atendidos pelo guincheiro, que arranhou e marcou o carro, e depois fomos cobrados pela locadora por esses danos causados pelo guincheiro que a mesma locadora enviou

Cons: Nunca mais alugo nada com eles, só deu problema, ninguém disposto a resolver, cobram e você que se vire

United Kingdom
Peugeot 3008
August 25, 2023

Pros: Car was good

Cons: I got ripped off with 2 minor scratches and being charged 300 euro when I paid for coverage in the rate with you. I need my 300 euro back from your insurance firm.

United States of America (USA)
Peugeot 2008
August 20, 2023

Pros: Efficient and overall time of rental car delivery and drop off

United Kingdom
Seat Ibiza
August 15, 2023

Cons: Sure I got charge for damage that was not done by me !

Canada
Peugeot 2008
August 12, 2023

Pros: False information advertising and pressure to purchase add-ons

Canada
Peugeot 3008
August 11, 2023

Pros: Professionalism

Cons: Waiting time for pick-up and drop-off and no wi-fi for the public.

United States of America (USA)
Peugeot 3008
August 2, 2023

Pros: No complaints with ok mobility. They tried to help but couldn’t. Arriving late and discovercars was the problem.

Canada
Peugeot 3008
August 2, 2023

Pros: Nothing. The customer service provided by Ok Mobility was one of the worst experiences. The agent at the desk was rude, aggressive and was adding addition fees and charges. When we questioned those fees she made it seem like there was no option.

Italy
Fiat 500
July 31, 2023

Pros: Car in good condition

Cons: The shuttle to go back and forth to the airport is not really frequent

Canada
Peugeot 2008
July 29, 2023

Pros: Nothing

Cons: Everything

South Africa
Seat Ibiza
July 28, 2023

Pros: Pleasant staff. Car good value and in reasonable condition

Cons: The usual attempt to sell you double insurance at a huge price, and scare tactics to try talk you into it. The cost of a 2nd driver. And the insistence that only the driver could leave the deposit on the car, and that my husband was not permitted to.

South Africa
Seat Ibiza
July 24, 2023

Pros: staff were super friendly and helpful

Cons: the waiting time was too long on the 17th of June 2023 . there were 5 agents but the number of people at 14h00 was over 14 people waiting to be served.

United Kingdom
Seat Ibiza
July 22, 2023

Pros: It was very easy to book but we could not hire the car

Cons: You charged us for car booking using Amex card. It was not made clear that Amex is not acceptable card by ok mobility. What baffles me that you are happy to accept Amex but then you can’t ask your supplier to follow the same. The ok mobility refused to rent us a car unless we had a different card in the driver’s name. This is a shark practice

United States of America (USA)
Peugeot 2008
July 20, 2023

Pros: Nothing.

Cons: See above!

Canada
Peugeot 2008
July 20, 2023

Cons: It took 4.5hours to pickup the car waiting and waiting And to drop of the same thing 4 hours and car was duty and they charged 50.00 euros for new car that had 12000km extra plus 40 euros for late drop of the car that was dropped of at 11 am when the car was picked up at 4.30 pm worst service ever will never rent from this company again the car wasn’t what it showed on the website and they charged an extra 50.00 euros for an upgrade for a smaller duty car

Iceland
Peugeot 3008
July 19, 2023

Pros: Good service

Cons: The car that they offered my as was far from similar as adverted car for the group that i had ordered but they offered my to go up one group for few euros per day, but i think this is not good practice

United Arab Emirates
Fiat 500
July 17, 2023

Pros: It was all very well done

Cons: There was quite a long queue to pick up the car

New Zealand
Peugeot 308
July 15, 2023

Pros: very friendly staff

Cons: not enough staff at pickup which meant over 45mins waiting to be seen

United Kingdom
Peugeot 308
July 12, 2023

Pros: Good value, great staff, good location.

Cons: It was all good

Switzerland
Peugeot 3008
July 8, 2023

Pros: Nothing. They were horrible to work with and made everything more complicated. Hidden prices and tried up charging. Absolutely horrible experience

Portugal
Fiat 500
July 3, 2023

Pros: NADA SERVIÇO HORRIVEL

Cons: Não gostei de todo, a pessoa que me atendeu não foi nada flexivel com uam alteração de condutor adcional, NÃO ALUGUEI O CARRO E NUNCA MAIS VOLTA AQUELA COMPANHIA DE ALUGUER

Canada
Peugeot 2008
July 2, 2023

Pros: Service and pricing were very good.

Cons: We wanted to change the drop off location but we’re told it would be €500 extra to do this. Being on vacation plans change and it would have been nice to do this without such a high price attached.

United Kingdom
Fiat 500
June 29, 2023

Pros: Exteremely bad.

Cons: No telephone line to contact anyone. Tricks to charge more, which are obvious and dihonest

Canada
Peugeot 2008
June 29, 2023

Pros: Good price. Nice little car.

Cons: The service from the agents. Not so nice (both while check-in and check-out

United States of America (USA)
Peugeot 3008
June 28, 2023

Pros: Nothing

Cons: Dealing with them is terrible

Switzerland
Fiat 500
June 26, 2023

Pros: They dont check the car with us.

Romania
Seat Ibiza
June 26, 2023

Pros: Everything OK

Cons: -

United States of America (USA)
Renault Espace
June 21, 2023

Pros: Nothing EXCEPT when we dropped the vehicle off in Seville. That agent was helpful. .

Cons: The agents in Lisbon were extremely unhelpful and unfriendly. They tried giving us the wrong car. And when approached about it being not the correct type of car they tried to say it was correct. They then hesitantly tried giving us a manual van, which I did not reserve. After much back and forth and unwillingness help from the Lisbon agent she finally gave us a run down manual van. All of the warning lights were on (low tire pressure, check engine and check oil lights).

Portugal
Cupra Formentor
June 20, 2023

Cons: Terrible experience overall. First, I waited for 1,5h cause they have 1 person on check-in on Friday evening. Online check-in doesn’t give you anything cause you need to fill in the details on a paper anyway. Processing time of each pick-up is way to long. Ridiculous. Eventually they asked for a deposit (for that price) more than I had on the credit card or offered to pay 2,5x to get a lower deposit. no other way to pay it and no other car available. Never again. Just rent at BeRent and be happy

United Kingdom
Seat Ibiza
June 19, 2023

Pros: Returns process was simple and quick.

Cons: Check in was awful. They were not well prepared at all.

Israel
Seat Ibiza
June 16, 2023

Pros: pleasant, friendly. quickly answered our two phone calls to them. good service on the shuttle and return of the car. Had the car we ordered. were fair with money.

Cons: picking up we waited a long time. the two reps spend a lot of time with the customers. my husband fell for an unnecessary upgrade to a car that was cumbersome to operate.

South Africa
Peugeot 3008
June 5, 2023

Pros: Friendly staff

Cons: I was not able to change to an automatic car which I needed due to a spinal problem I developed a week before traveling.

United States of America (USA)
Opel Crossland
June 4, 2023

Pros: It took over 45 minutes to pick up the car. Then we were given an SUV instead of the compact we reserved, which cost us much more money in gas and made our trip more difficult given the size of the vehicle.

Cons: They were understaffed and didn’t hold the car we reserved months prior.

Portugal
Seat Ibiza
May 31, 2023

Pros: Very easy process

United States of America (USA)
Seat Ibiza
May 31, 2023

Pros: They accepted the voucher as presented. No push for insurance. Spoke perfect English. Newer, clean car. Speedy pick up and return service. Airport shutle.

United States of America (USA)
Peugeot 3008
May 25, 2023

Pros: Very helpful staff.

Cons: I was not compensated for returning the car a day earlier.

Netherlands
Peugeot 2008
May 13, 2023

Pros: Clean and brand new car

Cons: Returning process is horrible, chauffeur was not allowed to bring us back to terminal 2 in Lisbon as he didn't have approval of his obvious stupid manager. Very bad service that cost us a lot of time.

Canada
Seat Ibiza
May 1, 2023

Pros: The car was in great condition and it was an upgrade from what we had booked.

Cons: It was expensive to add a second driver. Picking up our car took awhile, like over an hour.

United States of America (USA)
Fiat 500
April 29, 2023

Pros: Great service

Cons: Nothing

Brazil
Seat Ibiza
April 24, 2023

Pros: Nothing.

Cons: The fact that a car with less than 14.000Km have its tire exploded and could have caused a fatal accident - and the company still charges 710 for services.

United States of America (USA)
Peugeot 3008
April 16, 2023

Cons: Would not recommend Ok Mobility. Tried to charge us for interior trunk damage when the condition was fine

United States of America (USA)
Peugeot 3008
April 16, 2023

Pros: Easy check-in process. Brand new car. Automatic.

Cons: Nothing

United Kingdom
Seat Ibiza
April 13, 2023

Pros: Great service, great cars, very happy

Cons: Nothing

United States of America (USA)
Renault Espace
April 10, 2023

Pros: The vickle was fine. Plenty of room for the 6 of us plus 4 suitcases and backpacks.

Cons: The fact we could not drop off the car at 430am, which was not clarified after having to call customer service, which took me 2 days to get through, we ended up having to drop off the car the evening before, losing out on a whole day (paid) rental, and handling to find lodging as out AIRBNB was too far away.

Canada
Peugeot 3008
March 10, 2023

Pros: Great shuttle service to and from airport.

Czech Republic
Peugeot 3008
March 5, 2023

Pros: Really nothing

Cons: I got totally different car from that I nooked, no worth for the money I paid

Canada
Peugeot 2008
February 24, 2023

Pros: they did not insist on selling additional insurance like many do.

Cons: At the airport, we had to call them because they were not going to the airport on any schedule. Using our cellular with new SIM card etc... was stressful due to our lack of experience. But they respond quickly and provided the shuttle service.

Portugal
Peugeot 308
February 9, 2023

Pros: cars quality, low kms

Cons: few cars options in the same category

Canada
Seat Ibiza
February 2, 2023

Pros: Nice cat, friendly personnel.

Cons: Trying to pressure me to buy an additional supplemental insurance, which I did purchase from Discovercars. I was warned in that without their own assurance, I could be liable to serious claims from the car provider if something went wrong.

United States of America (USA)
Seat Leon
January 10, 2023

Pros: Loved OK Mobility and the car they rented me.

Portugal
Peugeot 3008
January 10, 2023

Pros: Car condition.

Cons: Several things weren't clear, like the renting of Via Verde device which is mandatory. Additionally, I was expecting a car model and nothing was said till the moment I was about to sign the contract (after payment). The car was a similar model but, as said by the employee, it's always a topic of discussion but nothing was mentioned.

Ireland
Peugeot 3008
January 5, 2023

Pros: Everything ran very smoothly, very friendly staff etc.

Cons: Only complaint would be the additional insurance had to take - hard to know what I had with Discover Cars was adequate - and felt we had to take extra to be fully covered

United Arab Emirates
Peugeot 3008
December 25, 2022

Pros: Perfect in all aspects

Cons: Speed and perfect car condition

Bulgaria
Peugeot 3008
December 24, 2022

Pros: Perfect!

Cons: Extremely polite and helpful.

Romania
Renault Espace
December 5, 2022

Pros: Near airport

Cons: I paid the car insurance twice, although I showed them the documents with the insurance fully paid

Brazil
Renault Espace
November 20, 2022

Pros: You did not have the car that was in the site for rent . Never more with you ! Simple !

Cons: The car tha you gave me WAS NOT SIMILAR ! SMALLER !

United Kingdom
Peugeot 2008
November 15, 2022

Pros: Meet and greet representative was friendly

Cons: Would not allow me to change driver to accommodate problem I had. Did not escort me to the car to carry out inspection. Made me pay additional insurance as the full insurance I had taken was with Discover Cars and not them. In the end the car rental cost three times the amount.

United States of America (USA)
Peugeot 3008
November 12, 2022

Pros: Ok Mobility was efficient getting us the car and receiving the car.

Cons: I believe Discover Cars misled us pertaining to insurance coverage therefore making us take more insurance when we picked up the car.

United States of America (USA)
Peugeot 3008
November 8, 2022

Pros: reservation system; choices of cars and terms

Cons: time to pick up car

United States of America (USA)
Peugeot 3008
November 5, 2022

Pros: Nothing

Cons: There was no service to like or dislike.

United Kingdom
Peugeot 3008
November 1, 2022

Pros: The car was clean and in good working order

Cons: Hidden extra costs ++. Finding the minibus to take us to the rental site at the terminal building was tricky. The bus couldn't accommodate the whole family and luggage so half of us had to wait at the terminal building. It took over an hour between finding the agent at the terminal and collecting the car. Returning the car also took a long time.

United States of America (USA)
Peugeot 3008
October 25, 2022

Cons: Took over an hour to pick up car after arrival at car location. Took over 7 hours to fix a flat tire.

United States of America (USA)
Seat Leon
October 20, 2022

Pros: Receptive and easy to understand contract

Cons: I had to return the car early by one day. I should’ve received a day refund on the car.

United States of America (USA)
Peugeot 3008
October 19, 2022

Pros: Please have someone call me

Cons: My credit card keeps getting charged and I can’t get in touch with anyone.

Portugal
Seat Ibiza
October 15, 2022

Pros: Nice people !

Cons: All good.

United States of America (USA)
Peugeot 2008
October 13, 2022

Cons: Very long wait time to pick up car - almost 2 hours.

Australia
Peugeot 2008
October 7, 2022

Pros: Super quick and friendly service

United States of America (USA)
Peugeot 3008
September 18, 2022

Pros: Prices, car choices

Cons: Location, difficult to get there

Canada
Peugeot 3008
September 9, 2022

Pros: Nothing!!!! Process of getting the car was 3 1/2 hours. They take at least 20 minutes per client and then did not have my car so had to wait 45 minutes for thag

Cons: They are slow as can be. Even the return was not clear and took an hour

Canada
Peugeot 3008
September 4, 2022

Pros: All representatives spoke very good English.

Cons: Car Rental return location had changed.

United States of America (USA)
Peugeot 3008
September 2, 2022

Cons: Everything was fine with the exception of picking up the car. I felt like the agent was lying to me and very forceful in trying to get me to buy extra insurance even though I had purchased full coverage when I rented the car. There seems to be a disconnect somewhere in regards to insurance. I felt very pressured and turned off by the whole company. So I would probably not rent there again.

United Kingdom
Renault Clio
August 27, 2022

Pros: Friendly and organised

United Kingdom
Seat Ibiza
August 25, 2022

Pros: Nothing, they ware very dodgy did not trust them at all they didn’t recognize the insurance I paid with discover cars

Cons: Never again

Canada
Peugeot 2008
August 13, 2022

Cons: Deux jours après la location, une lumière allume pour avertissement de problème. Nous avons du retourner à Lisbonne avec l'essence et les péages à nos frais. Donc lisez bien les petites lignes de votre contrat. Tout problèmes même si c'est pas votre faute est à vos frais et prendra votre temps.

Lithuania
Peugeot 3008
August 6, 2022

Pros: Nothing

Cons: Due to strikes in Germany our flight was cancelled less than 24 hours before boarding. Newly scheduled arrival time was 4 hours later and we asked to keep the booked car for 3.5 hours. We didn’t ask to change return time or price - just to keep the car that was booked for us. But the company disagreed. Pity that there’re no flexibility in such challenging situations. I would never use and recommend “ok rent a car” in the future

Canada
Peugeot 208
August 6, 2022

Pros: Quick, amicable, efficient.

Cons: Nothing.

Israel
Peugeot 308
August 1, 2022

Pros: nothing

Cons: after talking to discover rep they told us to email them the details so they could “investigate”. by that time we already almost lost our hotel reservation so we took the car for outrageous price, also our car was not there so they gave us smaller car for almost twice the price. never again discover.

United Kingdom
Seat Ibiza
July 31, 2022

Pros: Friendly staff

Cons: Didn’t get a car so can’t comment on it

United States of America (USA)
Peugeot Rifter
July 21, 2022

Pros: Friendly and helpful with providing information on tolls and payment info

Cons: They regarded any car that seated 5 as the same, despite the fact that I paid more for the largest 5 seater I could find to accommodate luggage. No reduction in costs was offered

Italy
Peugeot 2008
July 11, 2022

Pros: Una volta scelta l'auto, la hanno igienizzata ed è già una buona cosa.

Cons: All'aeroporto difficile da trovare, non sono stati chiari perchè si doveva cercare una persona che aveva la scritta OK MOBILY, e poi il transfert in zona industriale , siamo arrivati alle 09.30 poi per ritirare l'auto siamo arrivati alle ore 13.30 e perciò abbiamo perso tutta la mattinata.

United Kingdom
Seat Ibiza
June 18, 2022

Pros: They did try to sell extra insurance. When we looked at the reviews it seems that ok mobility will be very quick to charge for any minor scratches.

Cons: Extremely slow and inefficient in spite of “online check-in”.

United Kingdom
Seat Ibiza
June 1, 2022

Pros: Nothing in particular

Cons: Car pick up was booked for 10am. It took 90 minutes to hire the car. Very aggressive in their sales pitch to get you to buy their insurance and rent the gadget that is not needed to get through tolls.

United States of America (USA)
Peugeot 308 STW
May 29, 2022

Pros: They helped my find a gas station to fill up my tank upon return.

Cons: They neglected to tell me that the key fob recharged by resting on the console.

United Kingdom
Renault Clio
May 22, 2022

Pros: Friendly and informative.

Cons: Difficult locating shuttle bus on arrival to take us to rental offices. 20min wait at offices to be seen as just 2people on desk

United States of America (USA)
Seat Ibiza
May 6, 2022

Cons: Felt they tried to extract money from me for a microscopic paint chip that was either already on vehicle or was not anywhere big enough to actually claim damage.

Ireland
Renault Clio
April 26, 2022

Pros: Everything good so far

Cons: Nothing

Canada
Peugeot 308
April 19, 2022

Pros: The car itself was very nice

Cons: Luckily we took pictures of every mark on the car because when we returned it they were trying very hard to find new marks and kept repeating we would owe them 400+ euros for any new marks. Their upfront cost is low, but then they try to get you to add on insurance to avoid this charge and when we didn't add it, it became clear they would attempt to get extra money out of us in any way possible. I would not rent from them again.

United States of America (USA)
Nissan Juke
April 5, 2022

Pros: Quick and efficient

Cons: Not in the airport

United States of America (USA)
Seat Ibiza
March 30, 2022

Pros: The renters twice an i didn’t have a car at my arrival

Sweden
Renault Clio
January 13, 2022

Pros: Bad

Cons: Personnel

France
Renault Clio
January 9, 2022

Pros: Clean, friendly,

Cons: pick up point at the Airport, not very easy and assuring.

Slovakia
Nissan Juke
January 7, 2022

Pros: Car was clean and new.

Cons: Didn't provide mats for the floor of interior. Didn't properly check the car before rental (they were not doing it on purpose). Were trying to force more insurance for crazy amounts on me. Tried to scam me and charge me for scratches I did not do. Was EXTREMELY bad experience.

United States of America (USA)
Renault Clio
January 6, 2022

Pros: Not much - the car itself was a good quality/condition.

Cons: They were completely inflexible, rude, and are running a business seeking only to scam you out of money. It's unacceptable that you pick up a rental car in a dark parking garage with little light where you can't see any possible damages, and you return the rental car in daylight and they magically find damages that you didn't make.

United States of America (USA)
Renault Clio
December 11, 2021

Cons: There were many scratches on the car that were not recorded on pickup. I worried that I would be charged on my return. OK added a "junk" charge on pickup called a "diesel" fee!! 25 euros for what? I did not order a diesel car. That is what OK provided.

United States of America (USA)
VW Golf
December 10, 2021

Cons: would love to speak with someone about the rental

United States of America (USA)
Renault Clio
November 22, 2021

Pros: Nice people - spoke English and were efficient

Brazil
Fiat 500
November 21, 2021

Pros: Como não tinha o carro alugado, me deram upgrade em 2 categorias acima. Paguei alguns valores a mais por isso, mas no geral me ajudou muito.

Cons: O estorno do valor calção para proteção ainda não foi devolvido, assim como os pedágios não sei quanto.vou pagar, isso não está claro. A fila para retirar era absurda e somente 1 balcão ativo no atendimento.

Romania
Opel Zafira
November 8, 2021

Cons: Driver drop off approach

United States of America (USA)
Fiat 500
November 3, 2021

Pros: The only good part of the rental was the price but I guess you get what you paid for.

Cons: They tried to strong me into purchasing insurance from them at a much higher rate than the "full coverage" quote on the Discover Cars document. In addition, they accused me and charged me for damage to their vehicle despite the fact that the missing antenna was actually noted on the check out document when I rented the car. COMPLETELY BOGUS AND FRADULENT CLAIM. Vehicle was clean but I had to add oil to the engine after only 200 km of driving. Obviously it was not mechanically inspected before.

France
Renault Clio
October 31, 2021

Pros: Bon rapport qualité prix

Cons: un seul véhicule navette de 8 place, qui a du faire plusieurs voyage, sans prioriser les personne prioritaire (bébé et senior)

Philippines
Nissan Juke
October 24, 2021

Pros: Car was the expected model.

Cons: It’s too far from airport, too slow, and hard sell of additional insurance.

Portugal
Renault Clio
October 21, 2021

Cons: I would be very careful about scratches before sign the pick up form even if means more time spent during pick up

United States of America (USA)
Peugeot 308 STW
October 10, 2021

Pros: professional and helpful

United States of America (USA)
VW Golf
October 9, 2021

Pros: Nothing

Cons: They are scammers who tried to get us to pay for scratches that were already there when we rented the car. They purposely notated the scratches on the opposite part of where we pointed them to when we were renting the car. Abysmal customer service. Attitude and service changed when we told them we had our own insurance through discover rent a car and did not want theirs.

United States of America (USA)
Fiat 500
October 8, 2021

Pros: The car was clean and easy to drive. I liked having the toll pass to pay at the end. Please note, I am now in Costa Rica and using Discover local CR gov makes you buy insurance so it was a complete waste to buy the insurance ahead. This is also upsetting me. I am not in country and can't make phone calls to handle. Overall, I will never use Discover again and ensure to inform any of my friends. Where I thought I got a good price. They charged later on and it changed everything. Never again

United States of America (USA)
VW Beetle Convertible
October 7, 2021

Cons: My flight was late so OK cancelled my reservation and tried to rent a car to me at three times the booked rate.

United Kingdom
Fiat 500
October 2, 2021

Pros: not a lot

Cons: usual argument on price i paid against price quoted which it would seem i lost. no paperwork provided and no explanation e.mail. no telephone no or e.mail to discuss this bill which ended up being trble the original quote.

Canada
Nissan Juke
October 1, 2021

Pros: Quick drop off

United Kingdom
Fiat 500
September 28, 2021

Pros: They were friendly in person

Cons: They have not replied to my message to inform me when I will recieve my deposit back

Italy
Fiat 500
September 23, 2021

Pros: Stay away - it's a scam! When you pick up the car they try to sell you any kind of insurances (at double of the price that you paid for the rental, then if you insist that you only want to get what you booked - as I did - they charge you on drop off for un-existing or pre-existing "damages". Consider that on pick up it was me that I had to do the car inspection, marking on a paper all the scratches that I could see: a black car in a very dark area of the garage. I marked almost anything

Cons: took photos, but unfortunately that didn't work. On drop off, the car was examinated in the sunlight and... oops, a really small and invisible scratch appeared on the back - something that you hardly could see. After several discussions, there was nothing to do, we had to take the flight and had no time to further argue, it ended up that they had my card, and charged 260 euro for that. I definitely discourage anyone from renting anything with them

Spain
Renault Clio
September 23, 2021

Pros: The free shuttle

Cons: The info provided by them about the full coverage was limited

Switzerland
Nissan Juke
September 20, 2021

Pros: To tell them that it’s a scam!

United States of America (USA)
Fiat 500
September 17, 2021

Pros: Not much

Cons: See above.

Portugal
Renault Clio
September 16, 2021

Pros: NOTHING!

Cons: They are absolutely dishonest! Thieves!!!

United Kingdom
Renault Clio
September 14, 2021

Pros: Amazing car, absolutely loved driving it, was very helpful in making sure I had the best cover and drop off was extremely quick!

United States of America (USA)
Nissan Micra
September 12, 2021

Pros: The car was nice.

Cons: These guys are rip off artists. I have rented cars all over the world. They kept telling me that my two credit cards were debit cards, and would not allow me to rent without paying full coverage ($250) on top of my rental charge (only $80). So, what I thought was going to be a total of $80 turned out to be $330. They had me over a barrel because I had already taken a shuttle way off site, it was in the afternoon and everyone was shutting down, and I needed to drive 2.5 hours to get to hotel.

Ireland
Nissan Qashqai
September 8, 2021

Cons: Rude staff on return, who told me that I was obliged to bring the car back clean or be charged €70. I checked with people picking up their car at that time, who confirmed (like me) that this was not explained to them. The assistant then said it was in the contract.

Switzerland
Fiat 500
September 8, 2021

Pros: Just the drop of

Cons: Service is just bad. I wanted to expand the contract with one day. But therefore I had to drive all the way back to the company (said customer service) At the rental desk they said it is no problem, without any signature or something else. Could have be done by telephone. However I couldn’t reach the rental desk in Lisboa And not driving all the way back to Lisboa..

United Kingdom
Nissan Juke
September 7, 2021

Pros: Unfortunately we never used it as they would not take my Singapore MasterCard. So, as mentioned above we decided to lose 75 Euros rather than give them an extra 212 Euros.

United Kingdom
Renault Clio
September 1, 2021

Pros: My agent absolutely professional

Cons: Hard to find the depo it wasn't a big issue but navigation took me another location.

United Kingdom
Nissan Micra
August 31, 2021

Pros: team

Cons: prices and deposits

United Kingdom
Fiat 500
August 24, 2021

Pros: Collecting the car was straight forward but I had to take a taxi to their rental office as the minibus was taking too long and I didn't know if it will come or not.

Cons: The representative wanted to charge me for the car being dusty on the outside. Ridiculous. There was also a tiny (less then 1 cent coin) chip on the bonnet. Most companies indicate that there is a limit for liability. As a result I didn't record every little chip when renting. Finally, after I got the car and got to my destination 10km away I notice a bulge in the side of one tyre. I pointed this out when returning the car - the representative didn't see it. Again he wanted to charge me!

United States of America (USA)
Nissan Juke
August 23, 2021

Pros: Drop off was easy

Cons: They overcharged me on the insurance

Netherlands
Nissan Micra
August 22, 2021

Pros: Rent a car were great. Discover cars were awful

United States of America (USA)
Opel Zafira
August 21, 2021

Pros: Fast check out process, all documentation was done electronically.

Cons: Because I was offered a manual transmission car, I had to buy extra insurance to avoid possible issues since none of us knew how to drive the car

United States of America (USA)
Nissan Qashqai
August 20, 2021

Pros: I had full coverage and yet was charged in extra $600 . The agency said that I had a high deductible. This is a rip off.

United States of America (USA)
Fiat 500
August 19, 2021

Pros: The staff were polite

Cons: The car had mechanical issues

United States of America (USA)
Opel Zafira
August 18, 2021

Pros: fast shuttle to airport

Cons: slow pick-up

Portugal
Renault Clio
August 16, 2021

Pros: Very good, personal friendely.

Cons: Ok

Belgium
Renault Clio
August 10, 2021

Pros: Perfect service! Got a way better car than originally planned. Weren’t pushy for extra upgrades or insurances. Would definitely rent there again!

United Kingdom
Renault Clio
August 10, 2021

Pros: Car quality and cleanliness was quite good. The rental agents in Portugal were quite friendly and efficient

Cons: The extra fees for tolls weren't well explained before in the website before reaching the rental agency.

Portugal
Fiat 500
August 5, 2021

Pros: Fast pick up time

Cons: No response or contact after an issue and a reimbursement is needed.

Ireland
Fiat 500
August 3, 2021

Cons: Lots of hidden charges. Feels like a scam. I went in thinking I'd pay the €180 I owed on the booking. I was 5 mins late so that cost me €50 and even though I paid for insurance online, I was forced to pay for it again. €167 roughly and then there's €250 deposit that there's no mention of online. So I went in thinking I'd pay €180 and ended up spending almost €700. Terrible start to my holiday. Couldn't recommend to anybody after all that

France
Renault Clio
August 2, 2021

Pros: Good car

Cons: Location far from lisbon airport, pickup not at our terminal, baby seats not adapted, old and dirty with vomit.

United States of America (USA)
VW Golf
July 20, 2021

Pros: Friendly, fast and efficient.

United States of America (USA)
Peugeot 308 STW
July 14, 2021

Pros: The car only had 2k km on it and was in good shape.

Cons: Off parking shuttle. Return experience was horrible as they made up fake damages to the rims of the car and then argues with us for 20 minutes. Totally a con job and not acceptable. I will be disputing any claims/charges from them.

Slovakia
Fiat 500
July 14, 2021

Cons: I paid at your website “full insurance” but it wasnt truth as at the place i hd to pay for full insurance another 180€ for 6 days! Only for insurance - definitely not recommending .

United Kingdom
Fiat 500
July 3, 2021

Cons: Great service and very reasonably priced. Due to a rescheduled flight, we had to return the car outside of their operating times. The website said it would cost an additional 50E to do so, but then the agent quoted 80E plus the extra insurance. Opted not to do so. But overall, excellent service. Would use again.

United States of America (USA)
Nissan Qashqai
June 17, 2021

Pros: Absolutely awful service. Got charged $300 for a small scratch in a wheel that was almost surely already there. Will never rent from this company again, totally focused on getting as much money as possible from its customers.

United States of America (USA)
Nissan Juke
May 24, 2021

Pros: Nothing. They're liars and thieves and scammers. No matter what Discovercars claims, OK will charge you a hundred euros or more on top of that. It's a scam and these criminals should be investigated.

Germany
Nissan Juke
May 16, 2021

Pros: People are friendly and polite. Work fast.

Canada
Fiat 500
November 5, 2020

Pros: The efficiency of the rental

Cons: The location of the rental desk

France
Renault Clio
November 1, 2020

Cons: Publicité mensongere, le tarif payé online n’est pas accepté a l’agence qui demande de payer 10x le prix du booking! Du vol!

Hong Kong
Nissan Qashqai
October 27, 2020

Pros: Very helpful

Cons: None

United Kingdom
Fiat 500
October 22, 2020

Cons: do not accept credit card and they always demand other insurance values

Portugal
Peugeot 308 STW
October 21, 2020

Pros: Simpathy and efficiency service

Cons: The time we spend to take the car

Russian Federation
Fiat 500
October 20, 2020

Pros: They didn't accept my card because it is debit! They forced me to pay issuance 70eur! They gave car with broken door, didn't respond to call, so i brought car back and lost 3hours

Portugal
Nissan Juke
October 3, 2020

Pros: Price and good efficiency of the car agent...

Cons: that's all ok.

Germany
Fiat 500
September 27, 2020

Pros: Very cheap rental rate, uncomplicated pick up and drop off.

Cons: We booked an early pick up in the morning and waited about half an hour before deciding to call the rental office. Only after 3 attempts someone picked up. But then the shuttle came promptly.

Italy
Renault Clio
September 21, 2020

Pros: Car was fine, the agent polite and didn't insist to add more insurances.

Cons: The agency is few minutes away from the airport. No desk present inside.

Italy
Renault Clio
September 21, 2020

Pros: Nothing

Cons: after 21 days I still do not receive the deposit of 150 euros.

Netherlands
Renault Clio
August 26, 2020

Pros: Fast & efficient

Cons: I wasn't told that the car should be delivered back clean on the outside. I used the car for two weeks and the dust by the beach had left it dirty. I had to pay €20,- cleaning fee.

Denmark
Nissan Juke
August 23, 2020

Cons: Charged 760 EUR / 900 USD for a stone chip in the windscreen. Thieves !

United Kingdom
FIAT 500
August 22, 2020

Pros: Quick turnaround

Cons: Just had trouble finding office on return.

Portugal
Fiat 500
August 18, 2020

Pros: Friendliness

Portugal
Nissan Juke
August 5, 2020

Cons: The car was completely different from what was advertised. They overcharged for additional services without providing any initial clarification or explanation

Germany
Renault Clio
July 28, 2020

Pros: Nice car, higher category as ordered for the same Price.

Cons: Provider wanted to charge us 60,- Euro (!!!) for putting water on the car to "check wheater new damages are under the dirt". We returned the car cleaned from the inside and dusty from the outside but not fully dirty. Nobody told us that we have to return the car fully cleaned and it was not part of the contract. After an ambitious discussion we spend 10,- Euros extra, disapointing … Moreover, 45min waiting time bevor we could return the car.

Ireland
Renault Clio
July 11, 2020

Cons: the car wasn't logged on the system so manual paperwork had to be completed which delayed pick up

Portugal
Nissan Juke
July 2, 2020

Pros: The attention and education of the employee responsible for taking care of my rental.

Cons: They were not very flexible on giving an upgrade, as the car was not exactly what I was expecting.

Portugal
FIAT 500
April 2, 2020

Pros: The speed to pick up and drop off the car, and free credit car

Cons: lack of answer because of the pandemic situation. miss a portuguese telephone to reach the lisbon office directly.

Canada
Fiat 500
March 26, 2020

Pros: Fast efficient, knowledgeable

Cons: Pickup time at the airport ( 2 hours delay) unacceptable

Canada
Renault Clio
March 20, 2020

Pros: Very nice people super helpful.

Cons: The GPS we were provided did not work well and wasn’t configured for a North American tourist, language uploaded was limited to spanish and portugese , no french or english.

Portugal
Renault Clio
March 11, 2020

Pros: Good Service!

Cons: Variety of cars

Slovakia
Renault Clio
March 3, 2020

Pros: Good and reliable cars.

Cons: Communication and overall explanation before payment for the car.

Brazil
Nissan Juke
March 2, 2020

Pros: A Van estava me esperando no Aeroporto

Cons: O Carro não estava limpo.

Brazil
FIAT 500
February 28, 2020

Cons: The car was delivered by me on 14/feb in perfect conditions and so far 28/feb the amount of 1050.00 euros has not been deducted from my credit card statement, I tried to solve this problem by email through the OK rent car website 3 days ago, because I don't live in Europe, and so far I haven't received a return.

Portugal
Renault Clio
February 26, 2020

Pros: Efficiency of agents and overall condition of the car

Cons: only in lisbon airport, I would like to have this service in other places.

Netherlands
FIAT 500
February 21, 2020

Pros: The quality of the staff in Lisbon.

Cons: I had to wait at the airport for about 45 minutes! The car rental knew when I would arrive, I was there on time. Besides the long wait, the biggest problem is that there is no direct telephone number for the rental agency. I was inLisbon and I had to dial a number in Spain!! Besides that, this number didn't work either. The people at the rental agency tried to compensate the wait and the annoyance by giving me a better car. The staff is great but the fact there is no telephone number is crazy!

Portugal
FIAT 500
January 31, 2020

Pros: Staff is great

Cons: few options for different cars

United States of America (USA)
Nissan Micra
December 14, 2019

Pros: Professional

Cons: N/A

Portugal
FIAT 500
December 10, 2019

Pros: price and agents

Cons: the transfer was a little confuse. missing one person to talk how long should we wait.

Portugal
FIAT 500
November 30, 2019

Pros: price and Efficiency

Cons: a little bit dirty

United States of America (USA)
Nissan Micra
November 21, 2019

Pros: All as well.

Cons: All OK

Australia
Fiat 500
October 28, 2019

Pros: Easy quick and very cheap

Cons: Honestly can’t think of anything

United Kingdom
FIAT 500
October 2, 2019

Pros: Fast drop off

Cons: Long waiting time for the shuttle to the rental desk

Canada
VW Golf
September 6, 2019

Pros: Great service.

Cons: Nothing at this time. All good.

Portugal
Nissan Micra
September 5, 2019

Cons: You must be clear on the price and inform the customers that the price you offer the VAT is not included. Is to avoid surprises and complications

Netherlands
Renault Clio
September 4, 2019

Pros: Price, age of car and staff

Cons: Ferry service not in designated spot at airport, had to wait an hour. Phone support did not pick up but did charge 20+ euros for being on hold because its a Spanish number you need to call from Portugal with Dutch phone.

United Kingdom
Renault Clio
August 29, 2019

Pros: Cost, car cleanliness, car condition

Cons: Wait time for picking up the car (about 2 hours)

United Kingdom
Renault Clio
August 21, 2019

Pros: They were super friendly and accommodating. Very helpful at the time in suggesting/choosing an alternative vehicle.

Cons: I was charged a deposit for fuel, which wasn't on my booking contract. But mostly there was a very long queue and wait to collect the vehicle.

Australia
FIAT 500
August 18, 2019

Pros: Friendly, professional and efficient

Canada
FIAT 500
August 14, 2019

Pros: Quick and simple

Canada
Nissan Micra
August 14, 2019

Pros: Everything ok

Cons: Nothing

United Kingdom
FIAT 500
August 5, 2019

Pros: The car itself was excellent and my lack of damages and deposit release was very fast.

Cons: Lack of airport transfers, significant waiting times and innapropriate music played for young children during our return transit to Lisbon (rap music with sexual profanities and violent content).

United Kingdom
Nissan Micra
August 5, 2019

Pros: nothing as they couldnt even wait for us

Cons: everything - they didnt wait , we had no number to contact them , no clue about what to do...

United Kingdom
VW Golf
July 24, 2019

Pros: Not much. The guys in the office were nice enough but that's about it

Cons: Poor experience all round. Not enough cars available in anything other than economy range so there were loads of people not getting what they ordered. Approx 1.5 hours later we drove out in a cheaper class of car but with no discount! TBH it was a shambles and each person's rental / argument took many minutes to complete. Drop off 4 days later seemed no diferent and the same issues were apparent.

Canada
VW Golf
July 20, 2019

Pros: Brand new car, Kept the car on hold for me an extra day (got in late) and adjusted the rate accordingly. Extremely good value for the money. Have a credit card. Folks in front of me only had debit so they had to pay extra fees (deposit etc.). Very fast and no hassle drop off.

Cons: They are in the process of getting their Via verde transponders (toll) so none were available and had to pay tolls at the booth. Am still to see how they will charge me for the e-toll (plate reader) automatic tolls. Lady at the desk was sole employee to fill out the forms to pick up the car. They should have more desk employees to service customers on arrival

Portugal
FIAT 500
May 9, 2019

Pros: The simpathy and eficiebcy of the agents

Cons: the delay in attending people, dew the lack of agents

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