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AUSOCAR RENT-A-CAR at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Friendly staff, clean car,
Cons: The return of the car was very chaotic and could have been organised much better.
Pros: Friendly, efficient and reliable service. Helpful with any question we had. We would rent from there again.
Cons: Location is not the easiest to get to.
Pros: The efficient of the agent
Cons: The quality of the car
Pros: Pricing seemed good. Easy to work with and communicate with in person. Not so great with email.
Cons: Car was a bit small for our needs, also we got swapped for a Fiat Tipo when we expected a Skoda.
Pros: Excellent service ,very friendly and professional
Pros: Good car. Polite representatives
Cons: Pick up and drop off process takes too long and is complicated due to the fact that you have to find them by phone. They don't always answer straight away.
Pros: Pick up and drop off options and processes. Very flexible and efficient. Very good, personable staff.
Cons: Inter country fee to drive across country border seemed high but don't know if Ausocar has any control over it.
Pros: The car was in perfect conditions, it took only 5 minutes to get the car
Pros: Gostei muito da forma como fui tratado pelo pessoal de serviço, foram bastante muito prestativos.
Cons: Gostaria que a viatura tivesse a via verde, mas acredito que a proxima vez trataremos melhor deste caso.
Pros: Extremely helpful and easy pick up / drop off
Pros: Cheap rental, drop off to airport was simple.
Cons: Turned up an hour late to pick us up and that was after I tried to call 6 times. Person serving was rude and on the phone whilst dealing with us.
Cons: The time for pick up and drop off.
Pros: Kind stuff
Cons: Nothing really
Pros: Very fast and easy service during pick up and drop off
Pros: Nothing. Car given was not clean, had wxternal damages feom small collisions, people was not friendly.
Cons: Nothing at all. Will never use them again.
Pros: Everyone at Ausocar was super helpful and friendly
Cons: The only complaint we had was that we excepted to pick up at the airport but we had to shuttle to the office
Pros: Honesty, helfulness and politelness
Cons: Car was not in mint condition, charger sockets in the car were not working( fuse fault)that's why I had problem with charging the satnav
Cons: Rental car didn’t have required insurance papers; after endless wait, I got another car. The car was the worst rental car I have had in years: already driven for 50’000 km and making very concerning noises from the gearbox. Fortunately, it didn’t break down. Cleanliness of car was clearly below standard, as well. Car drop-off at Lisbon airport was painful, too ... another very long wait for somebody to arrive.
Cons: The wait was long, the employees were unorganized, and the service in general was just terrible.
Pros: no answer
Cons: no answer
Pros: Good car in good condition.
Cons: The car was not clean and the windows in the back were broken - couldn't be open. The car had an old fashioned radio (+cd) and could not connect to any media device or phone - this is pretty uncommon nowadays.
Pros: Tried to resolve the issue we had re deposit and managed to do it.
Cons: The windows of the car were not working properly and made too much noise
Pros: Price & easy to get car
Cons: Car was a little under power
Cons: Our flight delaied and we couldnt find the agent.
Pros: le prix indiquer était le bon
Pros: The price
Cons: The system for picking up the car and for dropping it off
Pros: Smooth and reliable! great professional team. strong recommend
Cons: nothing to say negative
Pros: Recomendo. Serviço muito bom. Obrigado
Pros: The transaction was smooth
Cons: They weren't at the airport in time. Had to call them and wait about 15 mins for them to come, after I was looking for them for 20 mins since they weren't at the meeting point.
Pros: Pick up was easy and the actual car was fine.
Cons: Drop off was very confusing
Cons: the long wait for car arrival & then being charged 25 euros for dropping off car half an hour outside office hours.
Pros: The persons
Pros: цена, доступность, простота
Pros: New car and very well cleaned
Cons: Staff was not with the best humor ever.. not sure if they are always like that but they seemed a bit angry..!
Pros: Not a lot. They were not very helpful when I had a problem. Dropping the car off was a nightmare and I could not find the correct location for half an hour. I was given two different drop off locations. A map of the drop off would have been very useful.
Cons: The Ausocar agent demanded 25 euros at my pickup location and demanded it in cash! I was led to believe that all the fees were paid in the contract. I beleive that I was ripped off by this agent and want my 25 euros back. He would not take the credit card for that fee and said it must be cash.The vehicle had considerable damage to the bodywork and I was concerned that I would be accused of the damage at the end of the rental period. I wish to speak with an agent so call me on 407 556 3760.
Pros: the car was ok for the price, nothing to complain about
Cons: The service itself is a disaster. You have to wait a lot to be picked up by the agent at the airport. Papers are signed in a car outside the airport that looks shady. Also, no show up at the drop off time, had to leave the car in the parking with the keys inside and lost half an hour waiting, when i should have to go to check in for my fligth already. Conclusion for me is to never hire a car from an agency not having an office rigth at the airport
Cons: a viatura tinha mais de dois anos e o tanque me entregue na reserva quando a contratação dizia que o tanque seria entregue cheio e quando devolvesse deveria estar cheio, com isso, não entreguei a viatura com o tangue na reserva pois o combustivel poderia acabar comigo na estrada.
Pros: Good and quick service
Pros: Direct and objective
Cons: The car had several scratches, so despite the good mechanical conditions, the car had a "bad driver look" that someone that don't know that is rent will associate with the current driver.
Pros: Good value for money and available for questions
Pros: Great delivery and collection service, friendly and helpful staff
Pros: Daniel ...n°1 ... molto gentile e disponibile.
Cons: quanto scritto sopra.
Cons: there is no fuel when i pickup the car !
Cons: The car was in a horrible condition. Dents, scratches all over, radio of the car didn't work because there were no antenna. They should not rent a car on those conditions. I do not intend to use them again.
Pros: Timely. Good customer service.
Cons: 1. 5 year old car with Km106,000 is most unusual for a rental car - though otherwise in good and clean condition 2. €25 cash only charge for 'out-of-hours' delivery? Was a surprise as not advertised in advance, plus no receipt was available!
Most Popular Car Rental Deals
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee of 3.00 EUR per day applies to drivers under the age of 24, with a maximum of 15.00 EUR per rental.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, flight information.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard, Visa, American Express, Diners.
Only cards issued in the main driver's name are accepted.
The following payment methods are accepted: Maestro, Cash, Visa Debit Card, MasterCard debit card, American Express Debit card.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Pick-up & Drop-off