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Goldcar at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Car was almost new and clean.
Cons: I didn’t get a car that was the equivalent of what I booked. A Dacia Sandero has a boot that is over 100 litres smaller than a Nissan Juke, and the car is not of equivalent build quality. The representatives at the reception desk tried quite hard to sell their damage insurance which was very expensive.
Pros: Condition and cleanliness of the car.
Cons: I was charged around £100 more (on arrival at Lisbon airport) than my online agreement. The chap at the Goldcar desk said that “This is because I used an intermediary rather than dealing with Golcar directly” What chance does the online customer have?
Cons: - the service desk was absolutely packed. I used the app to check-in and it made no difference - immediately after they took payment, I was told that there was a problem getting the cars ready because they were somehow stuck in a jam going up a ramp. I later found out the real issue was a shortage of staff which obviously meant much slower pickup times. Some folks had been waiting for two hours - the car itself was ok but I did have to call Road assistance as it refused to start
Pros: ease of location, easy to find
Cons: car was in poor condition, both physically and performance wise. gear box kept jamming, first gear difficult to engage and kept stalling
Pros: The staff
Cons: The car was asking for ignition check up.
Cons: See above.
Pros: Excellent advice and efficient staff.
Cons: Nothing at all
Pros: Easy to pick up on the airport perfect return
Cons: The agent and the explanation were not clear not to say tricky additionnal full coverage 260 euros ????Unacceptable
Pros: The pricing
Cons: The contracts and clauses, an the way the agents are talking to theirs customers. In future I will avoid this compagny
Pros: We got an upgrade
Cons: There was nothing to dislike
Pros: Goo price
Cons: Car offered to us had a puncture on collection, replacement car was untidy, lots of scratches and dents. Very uncomfortable and noisy. Passenger seat unable to adjust, had to sit on a cushion to see out of window and I am 5’7” . Sounded like shock absorbers had gone, as when reached speeds of over 80km/hr car shook and made a thudding noise
Pros: Not much
Cons: Car was given in poor overall condition,service overdue, no adBlue which I had to top,cracked windshield that wasn’t visibly marked on paper but on small print .road assistance wasn’t that assistive and even hang up the phone first time I contacted. My vehicle should’ve not even been given with a cracked windshield, and should’ve also been replaced as first sign of issue and that wasn’t even an offer. Only response I got was to email someone to sort the issue tho I’d to pay all in advance.
Pros: nothing... never ever
Cons: unfair service, the guy said to us they dont have cheaper cars but another guy in pickup have another opinion but we paid for this... loosing money for a trip for car rental and this horrible, lack of competence service, not able to print document because printer was destroyed then... not able to call to manager...
Pros: The professionalism of the recepcionist
Cons: Not returning the Debit Card Deposit, not replying to emails, contact center unable to help
Pros: D'expliquer et de venir aider le client quand ils ont une voiture on doit pas se démerder tout seul
Cons: Les salariés sont là pour qu'on prenne de l'argent supplémentaire on a beau leur dire qu'on a des contrats prix ils ne veulent rien savoir au guichet à la prise du véhicule et la restitution du véhicule aucune communication c'est horrible changer de loueur
Pros: nothing as they rip you off!
Cons: Absolute rip off merchants!!! Advertise the cheapest price and then charge you so many extras so actually its a complete false economy. Final bill even included young driver fee, under 25 yet we are 40!! Still fighting as they deduct from your card once youve left!
Pros: friendly service at the desk and pick up areas
Cons: Too expensive, with unexpected rates. I don't understand why the online platforms and the car rental companies can't be CLEAR about what is included or not in the rates
Pros: The staff was efficient and charming
Cons: The mandatory deposit of 1800 euros at pick up. The hassle to have to go through the very numerous dents and scraches/damages of the car at pick up.
Cons: 1 member of staff taking cars back, took forever!
Cons: When you got plenty of card available, low season,and when a client pop up one hour too early, make a commercial act and dont charge like crazy.
Cons: Do not hire from Discovercars, the insurance Terms & Conditions are terrible. If you read the fine print it says that their full coverage does not include for example liability/damages on a third party car. Scammers. Last time i rent from them
Cons: Good condition of the car
Pros: The office is in the airport, easy to access.
Cons: They gave me a key and sent me to find the car in the parking. The car was not there, the employee went himself to check, didn't find the car. He gave me another key and change my booking for another car. This took a while. This car didn't have the damage paper correct and I lost some time filling in this form and waiting for the employee to check. I rented the car for two days, on the second day, the car stopped working. It took a long time to restart it and I return it earlier. Bad experience.
Pros: Staff was very efficient
Cons: end up paying much more than what paid thru Discover based on insurance
Pros: By far the worst customer service I have seen in my entire life
Cons: By far the worst customer service I have seen in my entire life
Pros: Requested franchise is much too high (1600€) and obliges most of the consumers to take the insurance at a very high price as most of us do not have such a high limit on their creditcard (most of the time 1250€). It's a real scam and we won't take Goldcar ever again.
Pros: Lower ammount caution
Pros: rather fast service
Cons: the unpleasant reviews online scare people away
Pros: The people at the desk were very rude and not helpful
Pros: Friendly desk no pushy sales and good drop off
Cons: When we picked up the car the guy was really rude and didn't want to answer questions
Pros: Horrible and unwilling
Cons: Long wait times, no proper check and documentation of existing marks while picking the car
Pros: The Car rental company was named Surprice on the email header then subsequently renamed to Goldcar on the voucher. This caused unnecessary delays as we ended up being driven into Lisbon to a company who had no car for us.
Cons: The lack of support when the vehicle would randomly not start. The company would not resolve the issue as we were not stranded, as the car would eventually start after 20 minutes or so.The boot catch was dangerously loose. The car Media system required an Authentication code after it failed to start the first time. (no radio or sat nav thereafter).
Cons: Goldcar refused to accept my debit card despite it being stated it would be accepted on the booking voucher. After lots of to-fro, and the agent said it simply wasn't possible due to a change in Goldcar systems, they finally put through the transaction and allowed us to rent the car.
Pros: easy to find - fast dropp off
Cons: time spent to pick up the car
Cons: Really disapointed because the price proposed from the website isn't the real final price you have to pay. Offer details from Discovercars : I choose FORD transit for 117€ but give me FIAT Payments : Online payment to book the rent : 49€ Day of pick up : have to pay 67€ but at the rental agency I paid 210.59€ AND NOT 67€ Deposit : 179€ (104€ gas and 75€ motorway fee) 49€ + 210.59€ + 179€ = 438.59€ paid ! while the discovercars offered the car for 117€ with full coverage !!!
Pros: all hassle free
Cons: Nothing really to dislike
Pros: On this occasion the car that I was rented was fairly new therefore I felt it was better than previously.
Pros: Lots of scratches, 20km after driving the fuel tank drop one square ???? This supposed to be full tank.
Pros: Price and airport terminal availability were excellent points.
Cons: Unfortunately the Fiat Panda we rented failled on us 5x in less than 1500 kms. The check engine light came on and no engine power at all as I was driving on the motorway with my family and 2 kids under 3. I've rented other cars with Goldcar, like a Toyota Aygo and Micra before, but this Panda was a nightmare regarding reliability.
Cons: They tried to increase the cost of my rental from 50 Euros to 200 Euros at the desk. I walked away and did not hire the car.
Cons: Had to return the car after 1 day because because the engine light was on
Pros: They provided car at short Notice
Cons: After adding insurance on line I had to add a further €500 at desk
Pros: Quick and efficient check-in service in the airport terminal
Cons: Picking up the car took a long time and the process was a bit chaotic with cars double parked all over the placer and other cars practically hitting into us.
Pros: Nothing special
Cons: The extra fee I had to pay for the diesel car, was somewhere written in the t&c. And they will keep the deposit for 3 days after you return the car.
Cons: Worst customer service I have ever received in my life. Such disrespect and rudeness. Did not explain anything to me, was not clear, was aggressive when I asked questions, was rude to me the entire conversation. Over charged me as well and was not apologetic about it. Never again.
Cons: My experiences with the rental process and my subsequent conversations with Goldcar staff indicates a lack of attention to details at the location and discrepancies in your own record keeping. I have never ever received a treatment so negative and unfair.
Pros: The car was very nice and return was easy.
Cons: Goldcar was not transparent with me about the cost breakdown of my car rental; I declined insurance and they charged me for it anyway and refused to refund me after I realized this had happened. Their central customer service has not followed up with me after I contacted them.
Cons: They claimed I was responsible for a scratch UNDER the front bumper that I never heard happen while I was driving the car. The scratch could only be seen if on your hands and knees.
Cons: Goldcar has to be clear as to where to collect the car as there are numerous car rentals in Lisbon airport. I expected an agent to be at the airport and after 20 minutes an agent told me that Goldcar desk is located in the in the airport.
Cons: Spent a total of 1 hour and 11 minutes from the time I got in line at the desk until I was sitting in my car.
Pros: Easy check out at the end of the rental
Cons: Agent can’t found my previous payment, ask me to get additional insurance coverage not explained fully, agent mentioned that some amount can’t remember how much, will be on hold that I will get a credit back when I return the car, until now I don’t see that credit in my statement
Cons: Terrible, terrible experience. Representative told us we were required to spend at least 200 for insurance, when the voucher clearly said we did not need to buy additional insurance if we did not want to. When we tried to address this with the representatives, they told us to file a claim but would not facilitate a refund.
Cons: Everything, they are robbers we rented 2 cars with 2 separate persons and both of them had unexpected extras valuing around 200€ (wrong credit card even if it's a premier card and a scratch on the car that was badly recorded by one of the agents when we rented it). AVOID THIS COMPANY AT ALL COSTS!!!
Pros: long waiting times for pickup and contract signature.
Cons: customer service is non-existent. lots of barriers imposed
Pros: I did not. It took more time to pick up the car than the 2 gour flight getting to the airport. Then the car had a broken seat lever so it took even longer to get a new car. The car I recieved was not as good as first car and I was not offered any discount for all the trouble.
Cons: Took forever. Problems with rental. No discount for troubles even mentioned.
Pros: Easy, friendly
Pros: Great car condition
Cons: Big Goldstar sticker on the back made it a target for thieves looking into car to see if there was anything of value.
Pros: Efficient and easy
Cons: Didn’t provide a confirmation sheet at the drop off stating that I’d be fully refunded the deposit—only said this verbally
Pros: Nice clean car
Cons: The insurance doubled the price of the car. Slow process to rent.
Pros: I was charged incorrectly
Cons: I was charged incorrectly
Pros: We have a rental car.
Cons: The car came with full of scratches. I cannot find a side that did not have a scratch. The initial inspection was suspicious, after it was done, I got an email with an empty inspection form. When I return the the car, I got an mysterious charge of 350 euro for a "check on rim" fee. My wife and I were very careful when we return the car, we video taped the condition of the car and did not notice any damages caused by us. I will probably have to dispute those charges with the credit company. :(
Pros: nice staff
Cons: wait at rental counter too long
Pros: Fairly easy pick up and drop off.
Cons: Wasn't sure where to pick up paperwork and sign docs.
Pros: Nothing really...
Cons: Huge and slow queue, veryyyyy expensive
Pros: I was able to pickup the car as promised.
Cons: I am now in a dispute with them about damages they claim that I made to the car. I won’t rent with them again, will use a “normal” worldwide company from now on like Avis or Hertz. Please warn customers about the damage scam, I’ve never had such an annoying and unpleasant experience. I am now in a long claims process thanks to Goldcar.
Pros: They force you to get their insurance. They are theives.
Cons: Trrrible never will rent from gold car
Pros: Getting and dropping the car was easy. I like their super relax insurance,
Cons: They charge a strange surcharge over the current exchange rate without explanation.
Pros: NOTHING ! I have never been so offended or disspointed in a service provider in my life
Cons: I was literally threatened by the sales person when I told him I booked "with insurance" from your portal. He said "I don't care what Discover Car Hire said they sold you - there is no insurance. He coersed me to buy more insurance and I simply refused and then as I signed off nearl €1500 on my credit card assurance he said "I will personally make sure that if there is even teh smallest scratch on the car you will pay for it!" He said this with a grin on his face.
Cons: additional costs were charged that were not mentioned in the "total amount" supposedly paid online, complete disconnection between goldcar and dicovercarhire, ridiculous ...
Pros: Nothing. You are a fradulant sack of shit of a company.
Cons: Everything. I will never use them again.
Pros: Very helpful agents every step of the way.
Cons: We spent over an hour waiting for our turn at the desk to pick up the car. I am accustomed to a kiosk and getting on my way quickly, but this was quite a delay. A few difficult guests in front of us took up a lot of time with several agents.
Pros: they were very near departure and arrival and pretty good system apart. The agent warned us that we would have damage taken from our deposit but said nothing about cleaning, really misleading.
Cons: They are charlatans
Cons: extra charge for airport rental, computer malfunction leading to a 1 1/2 hour wait to get the car, extra charge because we had not vacuumed it before return, no interest in customer relations. it's a badly run company and i fell sorry for the employees
Pros: inexpensive, easy to rent from the airport.
Cons: rental desk was understaffed. return area could have used another person or so as well.
Pros: It was fine as expected.
Cons: Drop off was not crisp and cars were jammed. Took way too long.
Pros: The systems/computers were down on the day we picked up the car which meant that service was absolutely appalling and we were there for 2 and a half hours.
Cons: The systems/computers were down on the day we picked up the car which meant that service was absolutely appalling and we were there for 2 and a half hours. We had booked a "people mover" on the website because when we rented a car a couple of weeks earlier in Rome it was way too small in the back with the baby seat. The car we were assigned was tiny (I don't know how it could be called a "people mover") and it was absolutely filthy inside. My elderly parents were jammed in the back with the baby
Pros: The people at goldcar in lisbon were very friendly and nice. Everything was explained to me clearly.
Cons: I had to walk to the car to check for damage on the car, then go back to the desk to return the paper with my findings and then walk back to pick up the car.
Pros: The car was totally fine and at a reasonable price
Cons: The line to pick up the car was ridiculous. I waited over an hour. I'll never rent from them again.
Cons: Try to make extra money in every possible way. Wanted to give me a car in a category lower than actually booked. Extra charging of fees not indicated before.
Pros: Friendly staff member at pickup.
Cons: Smoking attendant when picking up car. Additional costs not advertised / quoted by discovercarhire.com
Cons: Worst service ever. Will never use.
Pros: All was good - but best of all was Thiago providing us with an upgrade at 01.30 am after a two hour delay of the arrival of our flight. A myriad thanks to him and the entire Goldcar team at Lisbon Airport!
Pros: The car and the drop off
Cons: We had to wait nearly an hour to pick up the car. My wife is disabled and walks with a stick and all of the seats were taken. I asked if there was a priority system for disabled clients and got told no. Maybe this is something that should be considered
Pros: Car return was very easy and fast. Promised car was dekivered.
Cons: Long lines during cae pick up. Long time to take the car. (Way) above market price for fuel tank charged.
Pros: car clean and in good condition
Cons: one hour to pick up the car due to many papers to fullfill and waiting
Pros: the ease of pick up
Cons: no answe on phone. no response on email. they charged me $10 an unexplained charge & if they do this to everyone then ...?? *they charge an extraordinary amount for extra driver- 70 EUR! I explained that there would be only 1 driver but the other person held the credit card & the transaction had gone through- They did not communicate the cost for the additional driver - I saw it walking away & questioned them.it felt devious. Normally a company would mention the extra cost when discussed
Pros: The price was good