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Cheap rent at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: They added many different fees that were never written anywhere and when asked about them they told us that DiscoverCars didn't have all the information so we needed to pay all the fees upfront. The whole experience felt like a huge scam and I would not recommend nor use this compagny ever again.
Cons: We were completely taken advantage of by the person who helped us. We ended up paying more than double what we were quoted on discovercars.com. It was an absolute awful experience. I will never use them again and I will tell everybody I know about how bad the experience was.
Cons: extra and mandatory payment of the Via Verd
Pros: Everything worked out fine, just took a bit of time. They offered additional insurance, but didn't put any pressure on us to take it.
Cons: Took a bit long both for pick-up and drop off.
Pros: Very efficient, professional and dynamic
Cons: Nothing really
Cons: They defrauded me-was charged for 3 windshield replacements for 800euros while windshield was perfect e no noticeable marks. Definitely fraudulent operating You should stop using them
Pros: They are friendly and are willing to answer any questions.
Pros: Time to pick up and deliver it
Cons: Car completely dirty, no check for damage, unprofessional service
Pros: Value for money.
Cons: Pushing for an additional £200 for insurance and scaring.
Cons: They cancelled my booking and left me without the car. Super rude team. I’m still waiting for your reply and the issue to be resolved.
Pros: returning the car
Cons: I was waiting for the shuttle bus on the airport for more than 45 min. Theres only one person working at the front desk with customers. After getting the car I came back because they stated wrong fuel level and the washing fluid was completely empty. I got adblue warning after making only 300 km, although they told me that I dont need to care about it.
Pros: Lovely car The young chap was very helpful and had good English
Cons: Charging for our delay when it was the flight that was delayed, totally out of our control.
Pros: It was cheap and the agent was very nice
Cons: It’s a bit far from the airport and there is only one shuttle
Pros: Clean car
Cons: Too many added costs which we did not know about
Pros: Unfortunately not good to say, Cheap Rent in Lisbon it's one of the worst places to hire a car, fees aren't clear, also not specified on website, they charge wherever they want. If you arrive more than one hour late, you will end up without a car or if the staff is polite enough you maybe aloud to pay an extra €50, also asked to clean the car on arrival, otherwise could be charged with an extra fee that could go up €300.
Cons: Staff was polite informative and car very clean. Unfortunately Cheap Rent policies left them down.
Cons: -The time spent picking up and dropping off the car. -When I picked up the car, there was some damaged issue on the car that was not reflected on the rental tag drawing. When I asked about these issues the agent said that the only thing to do was to take some pictures of the damage, However when I dropped off the car the other agent did not know about the damage and if hadn't taken photos from the respective damage, I would be necessary to pay off the damage and this is not fair for me, once the
Cons: No office at airport and NO AIRPORT SHUTTLE! Left us for 2 1/2 hours even after we phoned! Took taxi to the office to find out what happened; attendant said he was too busy to provide shuttle! We canceled. Terrible service!
Pros: Value for money
Cons: Great car
Cons: Cheap rent terms were not clear. They charged 70euro late fee for PICKUP when arriving from inbound international flight. They also tried very hard to sell us their own insurance basically on the guarantee that when we drop it off there will be "no issues."
Pros: Good condition car. Good value
Cons: Heavy sales pitch to take up marked up insurance cover at pick up. Already had a cover policy in place.
Pros: Ils ont trouvé une solution pour que nous puissions avoir le véhicule avec une caution moins élevée mais une location plus élevée.
Cons: La difficulté de pouvoir régler la caution en apportant de l'espèce pour combler le plafond de la carte bancaire ou utiliserune autre carte bancaire.
Pros: value for money
Cons: far from airport no shuttle readily available waited for more then half hour cannot change return hour
Pros: Great value, exact car ordered
Cons: Company not at airport on arrival but responded to phone call
Pros: It was worst car hire ever and have been hiring cars abroad for over 25 years . Meet and greet took an hour to arrive and 3 phone calls , then a 20 min drive away from the airport to be told insurance pre paid for didn’t cover and needed to pay an extra £60 a day as 2nd not minimum £850 even for a chip in windscreen - and accidents such as this happen 50% of the time in Lisbon
Pros: The price
Cons: The price
Pros: Yes, we like it a lot. We got a higher class car for the same price.
Cons: Their shuttle or pickup car from the airport should have a bigger nameplate
Pros: The agent was exceptional and very attentive and helpful
Cons: Was good . Nothing negative to comment
Pros: There was no one to meet us at the airport
Cons: See above
Pros: They provided me with a brand new car.
Cons: I do not recommend Cheap rent. I took the total coverage package on Discovercars.com and they said that I paid that for nothing because it didn't cover anything. They then offered me a coverage package they offer for what they said was a low price of 750 Euros foe 1 week. This of course, was just a way to make some extra money off a client. I told them that I will stay with the coverage I paid for.They were angry with me and started talking to me as if I was a child. All this after a 2 hour wait
Cons: Zero customer orientation
Pros: Very efficient. Professional service. Even provided tourism information. Car was clean and in excellent condition.
Cons: Hours of operation. Should have an after hours drop off system. If this was so, I would have no problem recommending this service. Had to pay Uber costs of 50 euros to bring vehicle a day ahead as our flight was leaving at 11:00 am.
Pros: Good value for money
Pros: The car was good condition. Lacked power but was very economical.
Cons: Waiting for the pickup at the airport was long and stressful. Then waiting for the car took about an hour. Slow service then the hard sell to take their insurance. I wouldn’t recommend this company.
Pros: Staff were efficient
Pros: Good location.
Cons: Shuttle bus driver did not stop at airport. I had to run after her. Shuttle bus not very easy to recognize
Pros: very reasonable processes and ease of booking online
Cons: upon return the agent literally was looking at dirt spots on the outside of car and normal dust on mats for damage - it was a little ridiculous.
Cons: They have not sent me a copy of the rental contract. I returned the car 4 days earlier than contracted but they hadn't closed the contract for a day or so later. I am still waiting to receive the rental contract and the contract termination doc when the car is returned.
Cons: Charged for non existent "scratch" on car bodywork when returning car. Asked to pay cash which seems to be very dodgy. Advice is to take photographs of car before hiring which is virtually impossible. Scam.
Pros: Nice representative
Cons: Too expensive
Pros: Very easy to get in and out. Away from busy airport so it was very easy pick up and drop off.
Pros: Nice staff, fair service
Cons: No representative at the airport so had to call and waited 20 minutes for someone to come to pick us up.
Pros: Poor overall experience as my children I'd visiting from South Africa and the Portugese custom is not what we were greeted with
Cons: I didn't like the fact that although I paid for fully comprehensive insurance that the staff member try to intimidate me to buy more insurance from Cheap Car Rental saying the Insurance I have is not valid and when I showed him he said it is not comprehensive and even tried to show me clauses from Discovery car to force me to buy more insurance
Cons: I extended my rent 10 more days and the original for 13 days was cheaper than the second one for 3 days less 😩 Not nice for a long term customer
Pros: would never recommend cheap cars to anyone felt like we were being scammed
Cons: The fact that they advised us that we needed to take out their insurance on top of what we had already paid to yourselves, advising us that other previous clients had had a number of issues getting discover cars to pay out . it felt very intimidating and in the end we paid . as we were renting for 17 days it was not an insignificant amount of money. Felt very let down at airport as we didn't know how to find the rental company and had to rely on other reps telling us where we needed to go.
Pros: No comments
Cons: They arrived at the office 30 minutes late
Pros: I didn’t
Cons: Your company sells and insurance that doesn’t actually cover anything. You didn’t inform me on the requirements of the company you leased my reservation too . Resulting in me paying triple I’m cost . It was supposed to be €98 and I paid €325 because they didn’t accept Amex and your insurance doesn’t cover anything. Disappointed . DO NOT USE
Pros: Nice and clean car.
Cons: No shuttle waiting at the airport at the time of arrival as it was written in the contract. Had to ask another company to call them and wait 40 minutes for the shuttle to arrive. Tried to contact them via there website messenger chat and via email for a question about the return. Took 2 days to answer. Refused to drive us to the hotel (3km away from the airport) even after spending 1000$ on the rental, returning the car a day early, and waiting at the airport for the shuttle. Amateurs.
Pros: Todo o serviço deles foi muito bom
Cons: Nada reclamar
Pros: Very responsive and friendly
Cons: Difficult to find pickup/dropoff location
Pros: Agent was patient and clearly explained all the conditions. He upgraded us to a larger automobile with no extra charge.
Pros: The car was clean and worked well.
Cons: The agent tried to talk us out of Discovercars full coverage, saying we were not actually covered and Discovercars money return policy was not guaranteed. As a result, the agent offered the agency's own insurance, which would double our expenses.
Pros: Ingen skylting vid flygplatsen. Blev tvungna till slut ringa för att de skulle hämta oss. Ingen personal på plats vid meetingpoint och ingen Information på någon skylt. I vår beställning stod det att vi skulle få hjälp. Infodisken visste inget. När de svara hänvisa till olika meetingpoints. Cheap rent. Informerade oss om att de gjort om sin hemsida att man alltid skulle ringa vid ankomst. Vi har inte blivit informerade om det.d
Cons: Att de typ var mycket övertydliga på att vår full coverage försäkring inte alls var BRA. Utan de förklarade att det skulle vara mycket svårt att få ut några pengar vid någon skada på hyrbilen vi valt. Därför erbjöd de deras försäkring samt en större bil som kompesation samt en lägre deposition som tillval. Typ 350€ i stället för 1400€.
Pros: Car was fine
Cons: Rude staff Took long to get picked up Wanted to sell extra insurance even though we had it through discover cars Went over and beyond to find damages upon return
Pros: very efficient
Cons: waited over 1 hour to get picked up and instructions on the email were incorrect about the meeting point. On the contact it states one type of fuel and the car requires another
Pros: we came to pickup the car 62 minutes later (because we could not find the place) and they charged us 90€(!!!!!) More for it! They did not respect the voucher that says we can be late for 80 minutes (discover cars vaucher). They were not nice, and over charged us for something that wast written anywhere. I do not reccomend them at all!
Cons: They cheated us and charged us 90 euros more then they should have.
Pros: The agent was friendly and helpful
Cons: Everything was fine, so no complaints!
Cons: Took advantage of my desperate situation caused by discover cars...the booking agent.
Pros: Helpful and quick.
Cons: Hard to find the desk. They pressured us to buy coverage from them tho we had bought through discover.
Pros: Cheap rent picked us up at the airport in a timely fashion. The car paperwork and vehicle were comfortable to pickup. At the end of the rental dropped us off where requested. A great experience.
Pros: Very good service and excellent car.
Cons: Horrible service from the beginning to the end of the location. We were told we had to pay 50 euros because our flight arrived later then expected and they had to come back pick us up. At the end, the employee totally frauded us and charged on my credit card (without telling me) for "damage" we did to the car. There was sand on the carpets, I removed it and everything was cleaner than when we picked the car but he insisted to charge us 55 euros because we damaged the car?!?!?! Nonsense.
Pros: The help from the young men working there
Cons: The pickup at airport was stressful wasn’t sure what to look for. Also the young man who picked us up didn’t help us with luggage! Made room in van and said, you can put them here and we were struggling! 2 senior women, would have appreciated a hand!
Pros: Nice people, good for value
Cons: The price offered wasn't realistic. They changed it
Pros: Dropping off the car was very quick and easy. Marco helped with closing the contract.
Cons: The wait at the airport to be picked. It was 1 hour and needed 3 calls.
Cons: In adequate customer service
Pros: Efficient service and a free upgrade as the smaller car we had booked wasn't ready
Cons: Clearly the young man who checked the car at drop off was instructed to find contrived damage to justify a charge. When we refused to pay for a tiny almost invisible dent which we were not responsible for he backed down. I wish car rental companies wouldn't try it on. It's embarrassing for all concerned
Pros: only the last represenaitive that checked us pot and carried us to the airport
Cons: trying to be scammed for an extra 50 euros for a small plane delay. waiting about a hour at the airport thing there would be a shuttle but there wasn't. then , tried to charge us extra
Pros: Quick pickup, efficient and no-hard sell at agency, clean car, very good value
Pros: Pickup and drop off very quickly arranged
Cons: To decide on an extra insurance or no extra insurance is made hard. Double check drop off time and location with your client when they pick up the car.
Pros: Hustled into extra insurance through pressure, they indicated discover insurance was not effective I would have to pay out of pocket and be reimbursed by discover which is way too much hassle and money, should have just booked directly with a rental car company and avoided discover but that will be in my online review
Pros: They are nice and friendly.
Cons: When you get to the airport you have to call them that you arrived so that they pick you up. Noone is waitin for you. But then everything goes smoothly
Cons: Cheap car rental had no via verde transponders
Cons: 3 hours waiting time for pick up car, no effectivity work of this rental agent
Pros: Happy to shuttle us to the airport
Pros: Again, I didn't like the bait and switch tactics.
Cons: Cheap Rent was the worst car hire firm I have ever dealt with. The pick-up driver drove like a maniac to the car depot and then tried to charge me a penalty of 50 Euros because my flight had been delayed! I told him to cancel the booking and then had to walk 4 kilometres back to the airport and hire another car from a different company.
Pros: Rapidity of picking up the car
Cons: Be careful and take a photography of the fuel status, because they said that you devolve the car without fuel, and it's not true. I devolved it with more and not less fuel. Fortunately I marked a photography that prove my honestly. The cars are not clean. There was a lot of empty bottles under the passenger seat, the glasses were very dirty, the seats too. Yeark
Pros: Decent car
Cons: Pushy salesmen, wanting you to purchase additional insurance. Instructions for car pick up not clear, need to call them, they then pick you up and take you to the outskirts to their garage. The cheap rent salesmen are not the friendliest and instead push you to take additional insurance, claiming the discover cars insurance is not sufficient.
Pros: Cheap rent was fantastic! I heard of many issues with customers meeting an agent at the airport. We picked up our car two days after we flew into Lisbon. The location was easy to find and Marko, the agent was great. He provided us with a brand new car, better than the one we were identified to get and explained everything about the rental conditions and insurance. We were in and out really quickly!
Cons: Nothing… everything was great!
Pros: todo atendimento muito eficiente e claro
Pros: muito bom recebemos um carro novo, a equipe de atendimento muito simpática, bem esclarecedora sobre a locação.
Pros: Excellent service! Will definitely recommend them and will definitely rent from here again!
Pros: Excellent place to rent! Staff was unbelievably friendly! Would definitely recommend them and will definitely rent from here again
Pros: Update my car
Pros: great and fast pick up & return
Cons: instructions on the reservation confirmation could be better, unclear we needed to call before pick-up as there are many representatives from other companies around
Pros: On arrival, tried to charge us hundreds of euros extra because they had a very restrictive list of credit cards for deposit. Rejected the car rather than pay hundreds of euros, so money paid for no service at all.
Cons: On arrival, tried to charge us hundreds of euros extra because they had a very restrictive list of credit cards for deposit. Rejected the car rather than pay hundreds of euros, so money paid for no service at all.
Pros: Marco was excellent to deal with
Pros: Funcionários extremamente competentes e simpáticos, por mais pessoas como eles nos atendimentos ao público.
Cons: Funcionários, carro.
Pros: This was a scam.
Cons: This was a scam.
Pros: Best car rental experience ever! Thank you.
Pros: It was average
Cons: The same old song and dance about damage
Pros: Cheap rent was great, friendly and helpful with our rental. They explained the contract and answered all our questions
Cons: Their location could have been easier to find and the exit from the pick up location was difficult to navigate. The cars don't have via verde for the tolls.
Pros: Não gostei um dos funcionários na entrega do carro foi bem rude mais os que receberam o carro foram muito agradáveis todos bem jovens .
Cons: Não são compreensíveis me atrasei 20 minutos e paguei mais que o aluguel do carro por uma semana para tirar o carro da garagem pela semana paguei 37 euros pelo seguro discover 40 e pelo atraso de 20 minutos paguei 70 euros tive uma infelicidade também ,na volta tive que pagar mais 200 euros na locadora mesmo tendo o seguro da discover porque alguém passou e fez um risco ao carro estacionado enfim estou no aguardo que a discover me reembolse ou pelo menos se manifeste sobre o assunto obrigado.
Pros: Quick and flexible service
Cons: Extra insurance.
Pros: Zeer vriendelijk personeel Vlotte service
Pros: The employees picking us up and dropping us off at the airport were great. The service was top notch
Cons: There was nothing at all to complain about. The experience from start to finish was perfect.
Pros: The vehicle performed very well. The representatives helped us understand the features of the car and its operation and made sure we had clear understanding before sending us on the road.
Cons: Everything was super!
Pros: Great price for a great car.
Cons: Pretty difficult to find if you are driving from Lisbon to pick up your car. Airport pickup/drop off was no problem at all.
Pros: Excellent service by the lads
Cons: Customer service is lacking. They did not provide information about tolls, cost us fines. The car had a big dent in it. The “Cheap Car” sticker on the rear window was annoying.
Pros: Great staff
Cons: No contact from apt other than via phone - a WhatsApp connection would work as we didn’t have local simcards on arrival. Took a while to make contact with the staff to let them know we were at the apt.
Pros: Cheap rent said as we were more than 18 mins after our flight landed we needed to pay €50 to be picked up, we felt they were untrustworthy. The car rental site was far away. We dropped the car off there as we did not trust them to accept the car as in damaged. As it was they tried to scam us re amounts of petrol on return. V unreputable business. Made Discover look bad by association.
Cons: Cheap rent said as we were more than 18 mins after our flight landed we needed to pay €50 to be picked up, we felt they were untrustworthy. The car rental site was far away. We dropped the car off there as we did not trust them to accept the car as in damaged. As it was they tried to scam us re amounts of petrol on return. V unreputable business. Made Discover look bad by association.
Pros: the car
Cons: nobody was in the airport
Pros: The cost benefit relation
Cons: Nothing. Everything well
Pros: The guys were nice
Cons: We had to pay 222 € for an insurance even if it says on my discover conformation that i was fully cover
Pros: Customer service experience and fleet of brand new cars
Cons: Cannot name anything
Pros: Very polite staff. Excellent service
Pros: Best service and shuttlebus to terminal 2
Pros: VERY NICE, GREAT SERVICE
Cons: They forgot to put the toll pass on my car. I am unable to log in to the payment service to get these paid. Now I have to call them to see if I can get that fixed.
Pros: New car and clean,but this company is a SCAM, stay AWAY and BE CAREFUL.They will do everything to steal your money when you return the car.They will try to charge for a minor detail that usually no one checks in another rental companies; They Charged me 50 EUROS just because I delayed the return time in around 03:00 hours,just this “ FINE” was more expensive than our entire rental contract.NEVER AGAIN WITH CHEAP RENTAL IN LISBON.
Cons: They tried to take my money in the returning day,in a unfair and unacceptable way,looking very very carefully for every minor car detail in an unusual way.This was the first time that someone tried to charge me looking inside the rear cargo compartment,in the interior plastic protected area(where everyone carries their luggages) and of course this plastic area,after the very first day of use of this cargo with luggages,will have scratches.They charged me a 50 EUROS fine for 03 hours delay on re.
Pros: Very polite and efficient.
Cons: Cleaningless and charges for cracked window.
Cons: It’s a scam. Charged for a little tiny scratch that was already there (£150), told me that would send a receipt soo I could claim from my insurance and now I’ve got no receipt.
Pros: We will never use DiscoverCars.com again because they don’t care about their clients
Cons: Horrible experience
Pros: Good customer service. Although young, the employees were extremely polite and helpful.
Pros: The rental was excellent value for money and the car was clean and met our expectations. We were upgraded to a larger car but it was still very fuel efficient
Cons: We went directly to the car rental place in Lisbon and found it very difficult to find and the rental process was slow and a bit disorganised. The return was much better
Pros: They followed up with me while at the airport for the pick up.
Cons: They are not at the airport, but they picked me up
Pros: Best price/value experience I had. No problems at drop-off and pick-up, the car was almost new, show-room cleanliness!
Pros: Friendly, Correct
Cons: Toilet was not very clean at the facility
Pros: They are very young but professional and kind. Everything went fine.
Cons: It was not a problem for us but we didn't know that their office (for pick up at Airport) Is about 15 Min. from Airport. They arrived a bit late for the appointment. Better call them first to let them know you're on your way.
Cons: Loose my down payment
Pros: Quick and friendly
Pros: Great people. Really friendly and helpful
Cons: Nothing !
Pros: I would not recommend CheapRent!
Cons: Rude employees, and not customer centric. Charged €70 euro surcharge for being late (due to airline delay). Also pretty much accused me of stealing the spare wheel from the car and not looking to reverse my deposit until they realised the car did not come with one! An absolute joke of a company run by amateurs!
Pros: Car perfect
Cons: Discover cars said that there would be a representative at the airport but they were wrong, you have to call cheap rent. Cheap rent's address to drop off the car was not shown in any of the documentation.
Pros: Service was quick and friendly. Pickup from airport was flexible and comfortable
Cons: I didn’t care much for the “Greet and Meet” we waited awhile for someone to show up, after 20 minutes, decided to call. They told us where to go to wait for the shuttle.
Pros: Was a cheap rental initially but the hidden charge of the out of hours service was ridiculous
Cons: Hidden charge
Pros: Staff was very friendly and helpful. The value for money was very good. Although it is a bit far from the airport (comparing with others) it is still a reasonable distance and not an inconvenience at all.
Pros: Professional service
Pros: Pretty much everything.
Cons: The location for drop off is a bit challenging to find using google maps.
Cons: Kind of confusing to get in touch with renter to pick us at the airport to be delivered to the rental desk: spent about 1 nervous hour in the airport terminal before shuttle van arrived: they definitely have to improve the process. Returning the car was just nice and painless.
Pros: Serviço muito bem prestato
Pros: reasonable price
Cons: difficult to get in touch on the phone number provided. Difficult do finf the place also with GPS for car return
Pros: Thinking about it...
Cons: The car received had verry little power, when going uphill on cruise control in the highway, it would drop as much as 26 KM/H.
Pros: I had a little misunderstanding with the van guy at the pick up point! But the two young men working at cheap rent agency were very helpful.
Pros: The staff were very polite and the service was really quick
Pros: Quality of car with reasonable pricing.
Cons: Finding location very difficult
Pros: They let us to pick up the car a bit earlier as they had availability. This was free of charge. A nice gesture that will make me use them again
Cons: Deposit charged from this discovery website.
Pros: Reasonable rate, car in good condition, hybrid
Cons: Hidden and unreasonable fees, hard to contact, hard to find drop off info
Pros: Helpful, friendly agents. The rental price was very good, the car was nice and in great condition at pick up.
Cons: Could not reach them by phone for a couple of hours on Sunday morning when the office reportedly was open.
Pros: Excellent service, no waiting, great price, new car with only 1800km on the clock
Pros: Super friendly and efficient service
Cons: The service
Pros: They were very helpful
Pros: Propere auto, zo goed als nieuw
Cons: Chauffeur was niet op tijd op de luchthaven, geen duidelijke afspraak van pick up point
Cons: Rental agreement was not provided. Information in case of an accident not provided
Pros: They have new cars. The pick up and return process were quick. The staff is nice and helpful.
Cons: It took them 40 minutes to pick us up in the airport
Pros: I would never ever take that company, we had so much trouble with them. I’ve already filed a complaint. You can check there!
Cons: - they are “making fun” of customers- they were driving us from airport to the garage for 10min, but we were less then 5min away from the airport - they’ve charged us for late arrival 70 €. The price for non working hours is 30€, but partly was his fault( we have been waiting for him at the airport for 15 min and then like he was driving us around….so he can charged us then!! - at the garage he had some problems with the car so we waited almost an hour! So we should be charging them????
Pros: Very friendly staff, great price. Easy process.
Cons: The location was in a residential neighborhood, where it was not very easy to find the place.
Cons: Customer service agent at discover cars, was rude, offensive and absolutely useless at his job
Pros: Online előre foglalás. Mire odaértünk, a papírok nagy része kész volt. Kocsi szépen lemosva, tisztán átadva, alig 4000 km-es új autó.
Cons: Csak utólag annyi, hogy az autó átvétele egy garázsban történt meg. A kocsi hibátlannak tűnt, de kb fél óra múlva, a szálláshelyen láttuk, hogy van az oldalán egy minimális horpadás (valószínűleg korábban rányitottak ajtót parkolóban). 4 napig izgultunk, hogy ezt nekünk felróják-e? Szerencsére nem!
Pros: They dont have engilish speker. Charge you late fee and cleaning fee.
Cons: Cheap car. Cheap customer service. Hidden fee. unprofessional staff
Pros: The car was a good value and a better model than expected. Staff were apologetic due to the problems they caused. If the company can improve their communication and pick up/drop off process they'd be a great value.
Cons: Complicated and poor pick up process. We selected the "meet and greet" service. There was noone to greet us at the gate. Worse, it took several hours to complete the pick up due to difficultly reaching the company, having difficulty communicating with them, once we did, and lastly having a new staff member being very slow with the computer check in. The actual car was great. Drop off was again problematic, so we paid for a taxi to get us to the airport since the shuttle had already left.
Pros: Atendimento. Profissionalismo. Excelente viatura. Preço.
Cons: Nada de negativo a reportar.
Pros: Helpful staff, very friendly, good price.
Cons: Don't accept American express. Location is difficult to find.
Pros: Excellent service at a very acceptable price.
Cons: So the address they have is wrong, we couldn’t find it, they didn’t bother to give us the right address beforehand. We spent money in taxis going to the airport to ttry to find them, it eas very difficult. They dont respond phone calls or emails. Once we got there finally after 2 hours wondering around they didnt care or took any responsibility. I request a refund as the service was horrible and we were treated like nothing happened
Pros: I met other providers at the Airport who told me Cheap rent’s service is not good and they take long time to answer the call if I am lucky. But it was total lie I called them when I arrived and a gentleman came to pick up me within 5 minutes. Service at the desk was amazing and contract was signed electronically within few minutes. Smooth ride and highly recommend Cheap rent.
Cons: It’s a new company hence staff is not that confident at the desk but I am sure by the time they get better. They are hard working.
Cons: Got different (smaller) car than booked even though model guaranteed option was part of The Booking.
Pros: Efficient and friendly. Very quick.
Cons: The office is a little far from the airport. Count 10 min for getting there and back to the airport.