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CRC Car Rental Company at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Good service New Car
Pros: רכב חדש ונקי
Cons: חייבו אותנו וממשיכים לחייב עבור סכומים ששולמו בהזמנה
Pros: Staff at airport on arrival was friendly and helpful. Process to pick up/return was easy - noting the comment on unfairness on minor scratch on returns.
Cons: The pick up "no damages worth mentioning" process is unfair, and the charged amount for a minor scratch is not customer friendly.
Pros: CRC appeared to have high quality cars in great condition, but was dishonest and did not honor a prepaid agreement.
Cons: CRC was notified that due to winter storms we would arrive a full day late and told us it would be no problem. That they’d hold the car. When we did get to the CRC we were informed that they no longer had the car we had rented and that we would need to pay between $25 and $30 more per day for our 20 day rental to get a different car. Since they already had our prepayment we paid what they asked to get a car. Dishonest, bait and switch! Buyer beware. We were cheated!
Pros: The car was like new.
Cons: I had to pay CRC insurance since it was not clear that a credit card was needed. I also had to pay insurance to discovery cars so I have payed triple fee instead
Pros: Car was cleaned and it was the car I've booked. Staff was very
Pros: Rien à redire
Pros: Everything was done quickly and efficiently.
Cons: The contract was only in Portuguese.
Pros: The upgrade....
Cons: I was expecting to get the car at the airport.
Pros: The service was excellent. I was worried because the agency is not in the area of the airport and because of a late landing around 23.00. The company representative was waiting for us at the collection point with a list of names. Shuttle picked us up at the car dealership and as above to the airport. Everything worked as it should. We were satisfied with the service.
Pros: the service
Cons: the waiting time at the airport, to be taken to the CRC facilities
Pros: Clean new car. Clean reception area and garage/building.
Cons: 1. In today's day and age it would improve safety if a car rental company would invest in decent child seats (with EASY-FIX!) instead of renting out these cheap base models. 2. When client has 3rd party full-coverage insurance, don't keep pushing and still try and sell your own insurance package.
Pros: He explained why your insurance was not good enough and what was not covered by your insurance
Pros: Ok to deal with once you actually get served.
Cons: Absolutely the slowest process on the planet I have ever experienced. Not just me many people there were frustrated and angry and waited well over an hour to collect my car. Only two agents at the desk, over 10 customers at one point and takes about 10-15 minutes per customer (upsells and paperwork) would not recommend it, it is better to pay the extra $$ for the car at the airport where they move you quickly!
Pros: cARS AND FACILITY WERE VERY CLEANAND NICE.
Cons: WE WAITED OVER AN HOUR FOR CAR RENTAL VAN BECAUSE ALL SHUTTLE VANS WERE FILLED . ALSO RENTAL AGENT SAID A SECOND DRIVER WAS FREE. WE RECEIVED THE EMAILED RECEIPT AND HAD AN EXTRA $112 CHARGE FOR SECOND DRIVER. NO RECEIPTS WERE GIVEN AT RENTAL OR RETURN OR WE WOULD HJAVE CAUGHT THIS.
Pros: quick, efficient and polite
Pros: Super helpful even when our flight was significantly delayed.
Cons: Whilst the opening hours on the website show they close at 11 they do have a 24hr out of hours service. Had we have know this it would have saved a lot of panic! (There is a €50 out of hours fee but we felt this was fair)
Cons: I apparently took the wrong ticket upon entering, and proceeded to wait 45 minutes as I watched several people who came in after me get their cars. When I asked about it the agent walked over to the ticket dispenser, told me I had the wrong one, pulled another ticket for me, and put me at the back of the line again! Then, the hidden and unexpected fees resulted in my car costing double what I expected. They take advantage of the language barrier and tired travelers.
Pros: Fast for drop out Low initial cost
Cons: Not being directly at the airport is an issue High charge for a supposed bump on the door when I brought it back
Pros: Very nice and clean car, very clean and brightly lit facility
Cons: It is not close to the airport so once you arrive there you need a taxi or other transport if you want too get there quickly
Pros: Nice staff at drop off
Cons: Was super slow to pick the car up
Pros: Staff were friendly and office space was clean.
Pros: Very friendly people and good cars
Cons: Charges for second drive too much
Pros: CRC was fast and efficient. I would absolutely use them again.
Pros: Great car, great company.
Pros: Clean efficient friendly
Pros: Very fast
Cons: Service 100%
Cons: Very quicly and kind
Pros: Great experience from start to finish.
Pros: Excellent service on pick up and drop off
Pros: CRC was great. Very professional and quick service
Pros: See above as major points
Cons: Found the insurance premiums quite high, as a matter of fact the highest since I come twice a year to Portugal (since 2004...)
Pros: There were plenty of attendees, so wait times were minimal. The agents we worked with were nice, efficient and well-informed.
Cons: The experience waiting for and picking up the shuttle at the airport was confusing and chaotic. Directions for where to meet the agent were confusing. Once we found the agent, we were greeted with the most drab and uncaring presence. Maybe she was having a bad day, but it was hard to trust the information she was giving us. We waited quite a while for the shuttle, and once it came we had to basically dart in front of people to get one of the six or eight seats in the van. It was stressful.
Pros: Very good service thanks
Cons: No complaints
Cons: Led to be believe it was an on-airport rental, but waited 20 mins for a shuttle bus to collect off-site
Pros: clean car and good comunication
Cons: I have to pay more to because credit/debit car
Pros: on the whole it all worked very well, thank you,
Cons: we were left at terrninal one with little explanation of how to get to terminal two.... also a bit of hold up as we collected the car.
Pros: van in excellent condition, new
Cons: Double the price than expected, person at pick up did not explain well
Pros: Fast, good and leveled up car
Cons: Must pay an extra insurance even if we didn't want to
Pros: Friendly people
Pros: We were able to upgrade to a vehicle with a GPS for a reasonable cost. Highly recommend GPS for Portugal. Had a Peugeot that uses TomTom traffic which is a European base company company and does Europe best.
Cons: Only minor annoyance was that the windshield washer fluid was not filled.
Pros: simple efficient pleasant and fair
Cons: price is high (this is true for most rental cars)
Pros: Drop off time and quick transfer to the airport
Cons: Too long queuing to receive car.
Cons: Delay in picking up car and bus trip to/from airport
Pros: Friendly, efficient.
Cons: Could make it easier to find them at the airport.
Pros: Personal attention.
Pros: It was nice and easy!
Cons: Great company! They return your deposit right there at the same moment you return the car!
Cons: Either CRC or Discover Cars were lying about the tracker price and the insurance!
Pros: Car was clean
Cons: Did not provide a list of the tolls paid for using “via verde”. Online reservation did not mention you have to take a shuttle to their facilities . Also did not mention their shuttle vans and company name was different from website name. What they call an SUV is barely a crossover the size of a VW Polo
Pros: Just easy to find, easy minibus pick up, great clean facilities, car was lovely, did 720k in 5 days no problem.
Cons: There was a toll charge of €2.50 per day extra plus the charge of the toll. This was the only extra charge i was not aware of.
Pros: Very friendly, no skams, clear about costs, helpfull. Not very cheap, but I've had no good experiences with the too cheap car rentals. Still reasonable prices.
Cons: Not very cheap, but I've had no good experiences with the too cheap car rentals. Still reasonable prices.
Pros: Overall, it was okay except for the gross overcharge that was pushed on us regarding insurance that we where hit with at pickup of the rental. Over 400€ for 19 days. We felt trapped into taking it. If we did not take the insurance, over $4000 would be held in our credit card. Any little thing that would happen to the card would be deducted from that amount held on our credit card. We had even purchased extra insurance through Discovery, which we were told was minimal and basically useless.
Cons: Continued from above.... The Discovery website says that over 85% of people get the insurance offered by Discovery.... so over 85% of people are wasting their money if they are going to be purchasing the insurance when picking up the car. Discovery insurance only covers third person damage. Any other damage is not covered.... rock chips, dents, scratches... expect to pay large for that.
Pros: perfect condition of the car, pick up and drop off went as plannend
Cons: The day of drop off we couldn't reach the company service numbers. There was e chance we would be a bit later at the drop off but more than 10 calls later we stopped trying to reach the company.
Pros: Good and fast pick-up service from the airport, no waiting lines in the office, nice office, offer for upgrade was good.
Cons: no manual or instruction booklet in the car and the information-button was not available. According to employer they never put these books in the car. Very inconvenient, if, for example, you would like to switch off Lane Assist and you have no idea how to do that. Or after putting air in your tires you do not now how to reset the dashboard-warning light.
Cons: gave me a new car. when they found a small scratch on the bumper and charged 350euro for it. I had no injuries during my trip. This is a fraud! never use this company!!!
Pros: People were ice at the pick-up desk
Cons: Nice garage and office
Pros: Friendly staff. Correct service.
Cons: The pick up place at the airport is not clearly indicated.
Pros: the car was clean
Cons: 1) It took 3hours to get the car. It was not in the airport. And we had 2 tired kids with us. 2) They did not accept my credit card. And added 275€ so we could pay with master card. 3) I booked a car to 5 bags, but there was not enough room for that. 3) The service help was really bad. they did not want to help us installing their own baby seat in the first place. they did not explain the gps system complete for us (meaning it did not work for us). We can not recommend this company.
Cons: To start with the employee was arrogant and didn’t care about our situation of having no car. Then after much discussion he said he could offer a similar car to the same price and reactivate the reservation.
Cons: Having to leave the airport to pick up the car. And the fact the wservice opens at 07h00 and that we cannot leave the key in a box or other. I had to pay an additional 50 euros just because i needed to be at the airport before 07h00.
Pros: The service agent at the airport was friendly and helpful. The service agents who took the car back at the end were also helpful and quick.
Cons: The pick up of the car was a bit of a hot mess. From not knowing that you needed to get a number, to the usual upselling, to the need to return the car after the "service engine" message came up after having the car for only 24 hours.
Pros: Fast pick up at the store, the car was super clean.
Cons: The pick up location at the Lisbon airport is said to be in front of Vodafone, but there are 2 Vodafone stores in that same terminal! So we waited in front of the wrong one and I had to call the rental shop 3 times after 30minutes to ask for instructions because we couldn't find them. Also there wasn't any windshield washer fluid in the car which we noticed after pickup.
Pros: Nice car and quick service
Cons: Due to confused communication I had to pay insurance of the car twice... really not happy, agent really push for insurance, scary me out by purpose
Cons: Choose a mainstream company. This company is very shady. They tried to charge me $450 for tire scratches. One of the scratches was a precious patch that had fallen off (luckily I had a video of it). The second scratch wiped off, the third was so small it’s impossible to know if it’s new. Even after pointing out the old tire patch, the manager wouldn’t budge on the other two scratches. Even if they were my fault, $150 for a 2cm scratch on a tire rim would be ridiculous. You own a car rental co
Pros: Good price. Good vehicle
Cons: Way difficult to find shuttle or rep. Shuttle drivers drive like crazy and very unsafely. Location way too far. Very slow process to check-in and return
Pros: The car was very good, the time spent for picking up & dropping off the car was like scheduled
Cons: when a problem occurred and we needed to communicate with the company to get some answers to our queries, they responded days after our request
Pros: Fast and easy
Cons: No complaints
Pros: Reps were courteous and made the process easy.
Cons: We had trouble locating the representative when we arrived at the airport.
Pros: Polite clerks, they did their job and answered all questions
Pros: Easy drop-off
Cons: Unflexible policy for picking up car 3 hours late
Cons: Flight cancelled. Arrived a day late and the company upcharged us massively.
Pros: The representative was not on the site, and I had to call. Although, due to late luggage dispense I was later than expected therefore it is understandable.
Cons: A very kind and supportive attitude and nice smell in the office!!
Pros: Great service; car virtually brand new. No problems with handover. CRC Lisboa is one of my favoured rental companies based on several positive experiences with them previously
Pros: Very disappointed
Cons: Very disappointed Will be placing a dispute
Pros: When we pick up the car, the car rental agent was very friendly and helpful. I really recommend CRC car rental company. The service was quick, the car was amazing and the employees were very kind.
Pros: Once we got to rental location, aeverything was easy
Cons: Process of getting to rental location
Pros: Good information when picking up the car, clear instructions
Cons: I needed the instructions as the car showed a symbol for 'lack of air pressure' quit fast after the pickup. It ended up in a car repair showing up twice at our holiday stay to fix a flat tire
Pros: Very efficient and helpful.
Pros: The team were very friendly and helpful
Cons: It was a bit slow at pick up and drop off.maybe just more people needed in the office
Cons: We were late to pick up the car due to a flight delay and long lines at customs. We were told the car we booked was no longer available and has to pay another €200 for the car we were given (the same as we paid for our original booking).
Pros: Free shuttle too and from airport. Just takes forever for them to pick you up.
Cons: Forced me to pay more to get similar vehicle listed in my reservation. Typical approach by low budget car rental companies. A lot of damage on vehicle not listed on the initial paperwork. Had to request all damage be document prior to departure.
Cons: They were slow, unhelpful, not clear, and have terrible policies.
Cons: No hassle, no waiting and very efficient
Pros: The facility of trying to accommodate my order.
Cons: The fact that the type of car requested was on a very vast range (compact) when the car that was needed was very specific for my needs
Cons: They forced to pay for additional insurance, which was !!50%!! of the rental price. They did not accept to pay deposit from 2 cards. They were arrogant and pointed fingers several times towards the fact that what I ordered on the website is between me and discovery cars they have nothing to do with it. They even wanted to charge extra for early return and baby seat which extra was already in the price and clearly stated on the voucher!
Pros: new, fully loaded car, quick transfer to airport
Cons: the hour long wait to collect car was unacceptable
Cons: I had to pay extra non refundable 390 EUR for not owning a credit card for paying the car deposit (I had only debit cards and cash), which I was informed about at the spot of picking up the car. To be fair, they offered me to cancel the car rental and lose all the money I had already paid for it (280 EUR). This is a great business scheme as not many Europeans own credit cards (as it is financially speaking dumb).
Pros: Good customer approach, minimum complications.
Pros: Clean and new car
Cons: Terms and conditions were not clearly presented on the webpage before we booked the car. After booking, there was a mandatory deposit of 1200 euros when picking up the car, but this deposit could be paid only with credit card, debit card was not accepted. We were forced to buy additional insurance for the car, which price was at first 90 euros and then, magically, dropped to 66.42 euros after complaints. After paying for additional insurance, the required deposit was 300 euros.
Pros: Informative and friendly staff
Pros: New car, nice office
Cons: The full insurance does not cover the possibility of the personal stuff to be stolen. Cars did not have the highway toll, so we had to pay for it.
Pros: The CRC rental company was difficult to get a hold of before pickup. Pickup time was long. And they gave me a car outside of what I booked only after I signed the contract. They didn't send me the contract as promised. And then when I arrived at my apartment, I decided not to take the trip because I didn't feel safe driving a semi-automatic car without a contract.
Cons: It's awful. The worst rental company ever. Terrible business practices and thieves.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
An E-Toll is offered in order to avoid violation fees.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 85 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Additional charges will be applied.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available only by previous request.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 180 minutes.
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