Lisbon Airport (LIS), Lisbon, Portugal
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Driver's country of residence is United States of America (USA) and age is 30-65
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CRC Car Rental Company at Lisbon Airport

Avenida Severiano Falcao Nr10 Prior Velho - Lisboa
00351 210 966 330/00351 910 628 505
Pick-up instructions
Meeting point is located next to the Vodafone shop - in case of issues please call 00351 910 628 505. The representative will take you to the shuttle bus.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-22:59
Tue:07:00-22:59
Wed:07:00-22:59
Thu:07:00-22:59
Fri:07:00-22:59
Sat:07:00-22:59
Sun:07:00-22:59
Period outside of business hours
Mon:23:00-23:59
Tue:23:00-23:59
Wed:23:00-23:59
Thu:23:00-23:59
Fri:23:00-23:59
Sat:23:00-23:59
Sun:23:00-23:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United States of America (USA)
Peugeot 208
June 2, 2024

Pros: GOOD price

Cons: Fan only worked on high. Have an issue with my deposit that has yet to be resolved

Canada
Peugeot 2008
May 28, 2024

Pros: Overall is a good experience, clear communication about options, charges, insurance, etc. Clean car in good condition.

Cons: Received not the car that was ordered, but similar. In my opinion lower class. Unfortunately car did not have rear view camera that would be beneficial for parking in tight places, however did have sensors. Dropping was hectic due to street and ramp blockage by the track unloading another car. Had to wait long time in order to drive to the drop area. Inspection and closing the contract was fast with no issues.

Canada
Peugeot 208
May 24, 2024

Pros: Everything

Cons: no negative comments

Canada
Renault Captur
May 20, 2024

Pros: Answered our questions

Cons: At returning the car, the final bill was not thoroughly explained.

United Kingdom
Peugeot 208
May 16, 2024

Pros: Very efficient pick up, amazing value for money, and when I returned, the shuttle bus was full, so the manager drove me to the airport in one of the rental cars.

United Kingdom
Volkswagen T-Roc
May 16, 2024

Pros: Car was immaculate inside and out

Cons: Staff not the friendliest very vague on conditions of policy. I am currently in dispute with them over fuel ,policy says full to full but had to leave £100 deposit for fuel I returned the car almost full explained this to them on arrival expecting the fuel I used to be deducted from deposit but they said I have to email them asking for a refund not happy with this

Netherlands
Renault Captur
May 15, 2024

Cons: The transfer znd getting the car costed more than 1,5 hrs. I asked for a Renault Captur but became a Seat. Don't think that is an upgrade or similar car.

Canada
Volkswagen Up
May 14, 2024

Pros: Quick check in and out

Spain
Renault Captur
May 13, 2024

Pros: Nice and quick

Canada
Fiat 500
May 10, 2024

Pros: Fast and friendly.

Cons: Absolutely nothing.

United Kingdom
Renault Captur
May 4, 2024

Pros: Price, car

Cons: Customer service very poor at least one of the agents working there

United States of America (USA)
Peugeot 5008 5+2
May 2, 2024

Pros: Efficiency of picking up car

Cons: The return representative was rude and unreasonable. She treated us differently then every other car that was returned during that time period.

Israel
Renault Captur
April 20, 2024

Cons: Trying to sell several "UPGRADES"

Netherlands
Fiat 500
April 20, 2024

Pros: + opening hours office (from 07.00) + price rental car + 4 out of 5 people are (very) friendly

Cons: - the extra charge of fuel (Agreement was full to full: they wanted to charge more then 80 euros for the fuel in a fiat500) - the extra charge of the deposit (1700 in stead of 1400) - the employee helping us in the office at the pick-up very unhelpful and not friendly.

United Kingdom
Peugeot 208
April 19, 2024

Pros: Service was excellent. Smooth and efficient

Cons: The car was a bit old and not what I’d ordered

United Kingdom
Renault Captur
April 8, 2024

Pros: Adorei tudo!!! Muito Bom!! Preco espetacular!!! Tudo 10 estrelas porque 5 são poucas

Canada
Renault Captur
April 6, 2024

Pros: They were efficient and fairly easy to deal with

Cons: The shuttle took a while to come. Then at the rental office they were trying hard to upsell with a larger car, buying insurance etc. I had read many good reviews but also horror stories related to damage on the car people were being charged with. We didn't have any issues though and everything went well.

Canada
Peugeot 208
April 6, 2024

Pros: Drop off was fine. Car was clean and reliable

Cons: The check in experience was not good. It took 90 minutes before we left with the car. 45 minutes before we could even talk to someone. The electronic check in did not work. No GPS as requested. The check in person tried to tell us the car was to be returned empty and they would fill it for 200€. We refused as that is a ridiculous price. We felt the overall experience was that they were trying to take advantage of us. I would not rent from them again.

Greece
Peugeot 208
April 1, 2024

Pros: I was quickly picked up at airport and taken to their office about 10mns away

Cons: The fact that I wasn't able to return the car outside of Lisbon. I had to travel 130kms just to drop it off. From what I found out I could only return it either to their office or the airport.

Portugal
Peugeot 208
April 1, 2024

Pros: All good

Cons: All good

Canada
Peugeot 208
March 26, 2024

Cons: For this particular rental, we did not end up having the car as we had double-booked. This is the reason for the low scores. Although I have given Discover Cars a good recommendation score, I and my wife are both disappointed that neither Discover Cars nor the rental company brought the double booking to our attention in time to cancel so we could cancel one of them.

Canada
Renault Captur
March 26, 2024

Pros: Fast when picking up and dropping off; very courteous and helpful representatives.

Cons: A couple of unexpected additional costs (including for full gas tank and coverage toward cost of toll roads)

Ireland
Renault Captur
March 6, 2024

Pros: Transfer from the airport to the store.

Cons: CRC and other rental companies try to sell even more comprehensive insurance at the desk. Full-full-coverage insurance that increases prices by 500%. So we were forced to check every inch of bodywork to count the risks that could be charged at the time of return. What agents forget is that bodywork risks are not the result of the tenants' fault and are attributed to the business risk. Just a small scratch on the car and they 'll charge you for days with the car stopped .

Canada
Peugeot 208
February 25, 2024

Pros: Responsive all times

United States of America (USA)
Fiat 500
February 19, 2024

Pros: Great folks. Super service.

Canada
Renault Captur
February 18, 2024

Pros: Everything! Service, facility is spotless, staff super helpful, car properly cleaned and ready to go.

United Kingdom
Peugeot 208
January 8, 2024

Pros: Very professional and helpful.

Cons: Had to wait a bit longer than usual when picked up the car. What annoyed us the most was when the shuttle's driver talked on the phone while driving us to the airport.

United States of America (USA)
Volkswagen T-Roc
January 6, 2024

Pros: Very easy from start to finish. Had no issues at all.

Portugal
Citroen C4
January 1, 2024

Pros: Excelente serviço

Singapore
Renault Captur
December 4, 2023

Pros: Efficiency

Cons: Insurance policy

Denmark
Fiat 500 Cabrio
November 30, 2023

Cons: Paid to much

United States of America (USA)
Peugeot 208
November 28, 2023

Pros: Most beautiful rental car facility I have ever been in. Lots of cars to choose from. Our vehicle was sparkling clean and like new with less than 10K km. Entire transaction takes place inside, including pick-up of car that is in a separate parking space, ready to drive out. Peugeot 208 that I selected for the trip drove beautifully and was perfect for our needs.

Cons: Check-In took some time with three separate payments for car, tolls, and security deposit. Other than that, it was a fantastic experience

South Africa
Fiat 500
November 12, 2023

Pros: Professional

Cons: Above average

United Kingdom
Renault Captur
November 8, 2023

Pros: Downgrade car category

Cons: Still waiting unlock my CC pre authorization

Portugal
Renault Captur
November 7, 2023

Pros: Everything was excellent

Cons: Facilities ,honest, good service

United Kingdom
Renault Captur
October 28, 2023

Pros: Well organised, staff is happy to help, would rent from them again, was not the car advertised however was a nice car on the same segment

Cons: Nothing that would ruin my holidays but only attention to detail, windscreen inside was dirty, so had to buy window cleaning wipes. Other than that nothing to point out.

Norway
Mercedes Benz Vito
October 26, 2023

Pros: Politeness of staff

Cons: Longpick up tome and delivered nopt working GPS

Canada
Peugeot 3008
October 24, 2023

Pros: Convenient location. Drop Off option to airport was good too.

Cons: Felt a bit rushed and cheated that the agent had pre-paid the gas instead of asking me. Did not even let me know that if I had returned the car with gas less than full, then they would only charge the difference.

Canada
Renault Captur
October 19, 2023

Pros: CRC is the worst car rental company I came across in my well established travel experience. The company appeal, webpage, building and service desk look fancy and rich but equipped by unskilled arrogant staff and supervisors. My flight was delayed for 3 hours and when arrived to pick my car, they told me my booking was cancelled for no show and wanted to book me the same car for triple the price. They were rude and don’t understand tourism business.

Canada
Peugeot 308 STW
October 18, 2023

Pros: Fast and competence.

Canada
Peugeot 208
October 12, 2023

Pros: Car was clean

Cons: Like I said - upselling insurance - over 150 euros and misrepresented credit card policies - also never took the time to explain how the car worked - gps - seat adjustment…. Also pick up was long wait at airport to get to off site - we waited 45 minutes at airport with little information as to why so long - maybe a bottle of water to greet us or a place to sit and wait - no we had to wait at the curb in the sun and left to our own to identify pick up van …. So unprofessional service

Canada
Renault Captur
October 11, 2023

Pros: Close to airport. Easy to leave area but not as easy to return when you don’t know the area

Cons: No problems at either end

United Kingdom
Peugeot 208
October 11, 2023

Pros: Choice of car

Cons: Time spent on collection

Canada
Renault Captur
September 25, 2023

Pros: CRC was great. Discovercars is a scam.

Netherlands
Renault Captur
September 24, 2023

Pros: Location, transfer, car status.

Cons: I was not treathed well at the reception. I was forced to take an insurance that I already had closed hence double insured and double paid

United States of America (USA)
Peugeot 3008
September 15, 2023

Pros: Great employees!

Canada
Volkswagen Up
September 10, 2023

Pros: Personnel were very helpful in selecting vehicle and options

Cons: Excellent support from CRC personnel.

Ireland
Peugeot 208
September 7, 2023

Pros: Airport collection and return was excellent Dropping of car and getting clearance was super

Cons: The person that did the paperwork on the car rental was unfriendly and was keen to sell me car insurance and asked me to pay for a full tank of petrol ( hire was for Full to Full). Said if the smallest amount was missing a refuelling charge of 50 euro.

United Kingdom
Renault Captur
September 6, 2023

Pros: Easy to find the office in Lisbon near airport, and offered a good car upgrade but should have not gone with small comapct SUV in the first place

Cons: Trying to charge me £50 for some sand on the seats and almost made me miss my flight finding an alternative place and never had this issue in the past as the car would be cleaned with a vacuum anyway so why would it cost them anymore - money making exercise considering the amount of sand on the seat and floor mats. Why not offer a free vacuum for clients to clear up sand if this is a major issue as will put me off future visits.

United Kingdom
Renault Captur
September 4, 2023

Pros: Got the car and it was suitable for our needs

Cons: Not particularly friendly staff. We didn’t receive an email confirming our pick up of the car etc and when we returned it, it was apparent that they had written the email address down wrong. Staff were efficient but not particularly friendly

United Kingdom
Renault Captur
September 2, 2023

Pros: Nothing

Cons: CRC decided they couldn't be bothered to meet and greet us at the airport as we arrived 1 minute late. As our flight was 1 hour late, we texted them as soon as we landed, but they did not reply, only to ask for EUR 50 extra to pick us up 'out-of-hours'.

Czech Republic
Citroen C4
August 30, 2023

Pros: it was a very smooth and pleasant experience

Canada
Peugeot 2008
August 29, 2023

Pros: It was very well organized and everything was done quickly and efficiently for I and my family definitely will use again and again

Cons: I honestly have no complaints

Spain
Fiat 500
August 28, 2023

Pros: 1st time I used them and I must say I was impressed. Very professional and the car was in a very good state compared to others!

Cons: Only thing, when landed there was no rep like they said will be in lisboa airport.

France
Renault Captur
August 27, 2023

Pros: I fully recommend CRC. New cars, very clean, and great service (private shuttle for the airport every 15’).

Cons: If you do not have a credit card, you have to take their assurance (260€).

Hungary
Renault Captur
August 26, 2023

Pros: Quick and efficient. Well equipped car.

United Kingdom
Peugeot 208
August 26, 2023

Pros: Everything was eclipsed by the shocking collection experience.

Cons: Terrible

United Kingdom
Peugeot 208
August 24, 2023

Pros: The car was in great condition, the costs were clear , no issues

Cons: Found it slightly hard to find. T

Israel
Peugeot Traveller
August 24, 2023

Pros: Everything was excellent and serviceable, There is one major problem that it is very difficult to get them on the phone

Cons: The price was too high for the car

United States of America (USA)
Peugeot 208
August 17, 2023

Pros: Easy in, easy out!

United States of America (USA)
Renault Captur
August 16, 2023

Pros: pick up

Cons: drop off

United States of America (USA)
Peugeot 208
August 15, 2023

Pros: It was a great experience

Denmark
Renault Captur
August 13, 2023

Pros: very easy to handle the paper work

Cons: it is not very easy to get to the CRC Car Rental Company at Lissabon Airport

Canada
Renault Captur
August 4, 2023

Pros: Friendly staff, pick up & drop off car was easy. Didn’t have to wait long at the airport.

Canada
Renault Captur
August 1, 2023

Cons: All the unexpected, unexplained charges

Netherlands
Peugeot 208
July 30, 2023

Pros: Clean and nice car. The car can be returned until 22:00 which is a convenient one.

Brazil
Renault Captur
July 27, 2023

Pros: quality of service again

Canada
Peugeot 3008
July 26, 2023

Cons: Discover Cars has to take some of the blame here… - NOT at the airport, despite specifying when booking (needed shuttle, took forever to find) - I don't need insurance (credit card covers it), but CRC claimed that I selected extra insurance when booking, so it wouldn't be covered, and there was nothing I could do about it. Cost me an extra $800. - Needed to pay for UBER to take us back to the hotel by the airport. This wouldn't have been an issue if the rental company was ACTUALLY AT THE AIRPORT

Ireland
Renault Captur
July 24, 2023

Cons: I had a New Car and with parking in a car park, against a back wall, had minor scuff mark on the protruding plastic overrider. This was not a painted part. €300 non-negotiable charge, no discussion. Brought car back ⁹/10 full. Got charged for a full tank...

Italy
Fiat 500
July 23, 2023

Pros: Speedy, efficient and at a good price

Cons: The airport spokesman is very hard to find since he wonders around and he doesn't have a desk there. Furthermore the facility is 10 minutes away by van (provided by them for free).

United States of America (USA)
Peugeot 2008
July 19, 2023

Cons: I didn't like the service, they were rude at the moment to drop off the car and over charge for a tiny scratch on the windshield

Germany
Renault Captur
July 19, 2023

Cons: Very difficult to reach on the phone when booking number not available

Brazil
Renault Captur
July 18, 2023

Pros: Eficiência dos funcionários e qualidade do carro!

Cons: Gostei de tudo.

Canada
Peugeot Traveller
July 17, 2023

Pros: We were lied to by the agent and will be escalating the issue.

Cons: We had to take a taxi to the meet up location which was not at the airport. Communication was not clear. We were also lied to abou5 5he via verde cost and then not given our damage deposit back and was told it would be kept for the tolls.

United States of America (USA)
Peugeot 208
July 14, 2023

Pros: Very organized and worked well once we found the meeting point. Rental pickup and drop off was easy.

Cons: We Didn’t understand the meet and greet system. Some additional explanation on website of uniformed representative to meet you and assist to shuttle would be better on website.

Hong Kong
Peugeot 208
July 8, 2023

Pros: Friendly and helpful staff who did not push any extras or upgrades. And the car we got was similar to the one shown on our booking

Cons: Pretty much nothing else to say

United Kingdom
Renault Captur
July 6, 2023

Pros: I spent nearly 2hrs to collect the car.1st wait 1h in the airport for the bus from rental company.Another hour collecting the car.

Cons: Very slow service to collect car.

Italy
Fiat 500
July 3, 2023

Pros: cars available, clean, staff, office near the airport

United States of America (USA)
Renault Captur
July 3, 2023

Pros: They gave my reservation away because I was over the 1 1/2 hr hold time. We had a slight delay in our airline travel. Then charge me double the amount to get a new reservation.

Canada
Renault Captur
July 2, 2023

Cons: They took over 1 hour to come and pick us up at the airport. Their competitors are the ones who kept calling them to help us. Gave us a car that already had issues, then their was no mention of an extra fee for out of hour services, charged us for car damages that where already on the car, example, dent on the door, scratched rim after informing us everything was good. They were not welcoming or friendly.

United Kingdom
Fiat 500
June 29, 2023

Cons: Scammed out of money for fuel. Was offered a refill service which we took. However when getting the car it was only half full. So returned with the same amount in and asked for the refund of our refill (€77) and they said it’s not refundable.

Latvia
Renault Captur
June 26, 2023

Pros: Shuttle to/from airport, car condition.

Cons: 1) No clear instruction in the e-mail about how to find CRC representative in the airport. 2) not all the insurance options were offered, only those most expensive

Canada
Renault Captur
June 19, 2023

Pros: Car return was quick and easy.

Cons: We felt that we were being punished for having booked through DiscoverCars.

United States of America (USA)
Renault Captur
June 16, 2023

Pros: CRC made the entire process easy. The facility where we picked up the car was modern and clean, the agents were efficient and professional, and the car was exactly what we reserved. Enabling the toll option was convenient as we didn't have to stop at each toll booth. Returning the car was also simple and we were on our way to the airport via shuttle about 15 minutes after we dropped off the car. I would definitely rent from CRC again.

Canada
Peugeot 208
June 8, 2023

Pros: Very helpful service, friendly and attentive.

Israel
Peugeot 3008
June 4, 2023

Cons: The CRC company offers a Peugeot 3008 automatic car on your website and it does not have such a car, and the replacement car it offers is smaller. I left with the feeling that they are not reliable. If you check on GOOGLE MAPS you will see that there are a lot of complaints against them. I really hope that the DiscoverCars company will return to me all the unnecessary money that the CRC rental company unfairly charged me.

Netherlands
Renault Captur
June 3, 2023

Pros: Reachability and service is good

United States of America (USA)
Renault Captur
May 29, 2023

Pros: The drop-off process was efficient and fast.

Cons: Misleading or no information about the on-site airport desk. No information about the shuttle pickup. The amount of time it took to get to the off-site office and finally get a car. The car was smaller than the one I had selected on the website. The attitude of the service agent when I picked up the car, especially when trying to up-sell me on a larger vehicle. There was no windshield washer fluid.

Switzerland
Renault Captur
May 23, 2023

Pros: Initially low daily rate. Nice garage and quick puck up process. New modern car.

Cons: They cheat with car damages and push for settlement even with ones existing upon delivery when no insurance with them was taken.

Canada
Renault Captur
May 16, 2023

Pros: Quick service and new vehicles

Cons: Drop off took a little longer than expected and did not respond to my what’s app messages on day of return

United Kingdom
Peugeot 208
May 14, 2023

Pros: Great service, thanks 😊😊😊

Cons: Fast, organized and good communication 😁

United States of America (USA)
Peugeot 208
May 9, 2023

Pros: They were friendly

Cons: The insurance was an issue and they said I need a different program and to call Discover for a refund on the other insurance but Discover said they would not refund the money!

United States of America (USA)
Renault Captur
May 7, 2023

Pros: Service was great, easy to get back to rental location, shuttle was exceptionally prompt, great staff

Cons: A little difficult to find the meeting location at the airport in Lisbon

United States of America (USA)
Renault Captur
May 3, 2023

Pros: Very professional, explained everything thoroughly, easy to get too, excellent price, super clean facility, great vehicle, great return back to airport and shuttle service. They made it very easy.

Cons: Confusing at airport terminal in Lisbon on where to get shuttle to CRC location.

Israel
Renault Captur
April 29, 2023

Pros: FAST SERVICE

Canada
Renault Captur
April 27, 2023

Pros: The staff were excellent. I was a little concerned with all of the credit card transactions that took place initially on pick up. I was very concerned that I would be charged exorbitant amounts in the end upon returning the vehicle. Deposits on my credit card were in the range of 1200$, this was scary when the initial quote was in the 300$ range.

Cons: There was nothing to not like about the staff and facilities of CRC. Totally professional.

United States of America (USA)
Renault Captur
April 27, 2023

Cons: We were ignored for probably 30 minutes as one of the two clerks took care several people returning cars before they address to pick up our car. The second clerk was preoccupied with a customer giving them trouble about renting a car.

United States of America (USA)
Seat Ibiza
April 17, 2023

Pros: Quick and precise service

Cons: I was not sure what time the agent would arrive to the airport as the pickup time was 7:00 and no-one was there until 7:15.

Canada
Renault Captur
April 16, 2023

Pros: Clean, new car. Great value!

Cons: Everything was great!

United Kingdom
Peugeot 208
April 12, 2023

Pros: All good.

Cons: Agent not waiting where advertised.

Israel
Peugeot 208
March 26, 2023

Pros: Good service New Car

Israel
Peugeot Traveller
February 2, 2023

Pros: רכב חדש ונקי

Cons: חייבו אותנו וממשיכים לחייב עבור סכומים ששולמו בהזמנה

United Kingdom
Peugeot 208
January 9, 2023

Pros: Staff at airport on arrival was friendly and helpful. Process to pick up/return was easy - noting the comment on unfairness on minor scratch on returns.

Cons: The pick up "no damages worth mentioning" process is unfair, and the charged amount for a minor scratch is not customer friendly.

United States of America (USA)
Renault Captur
January 6, 2023

Pros: CRC appeared to have high quality cars in great condition, but was dishonest and did not honor a prepaid agreement.

Cons: CRC was notified that due to winter storms we would arrive a full day late and told us it would be no problem. That they’d hold the car. When we did get to the CRC we were informed that they no longer had the car we had rented and that we would need to pay between $25 and $30 more per day for our 20 day rental to get a different car. Since they already had our prepayment we paid what they asked to get a car. Dishonest, bait and switch! Buyer beware. We were cheated!

Portugal
Volkswagen T-Roc
January 6, 2023

Pros: The car was like new.

Sweden
Citroen C4
January 5, 2023

Cons: I had to pay CRC insurance since it was not clear that a credit card was needed. I also had to pay insurance to discovery cars so I have payed triple fee instead

United Kingdom
Renault Captur
January 3, 2023

Pros: Car was cleaned and it was the car I've booked. Staff was very

France
Renault Captur
January 1, 2023

Pros: Rien à redire

United States of America (USA)
VW Up
November 14, 2022

Pros: Everything was done quickly and efficiently.

Cons: The contract was only in Portuguese.

Switzerland
Citroen C4
November 14, 2022

Pros: The upgrade....

Cons: I was expecting to get the car at the airport.

Israel
Renault Captur
November 10, 2022

Pros: The service was excellent. I was worried because the agency is not in the area of ​​the airport and because of a late landing around 23.00. The company representative was waiting for us at the collection point with a list of names. Shuttle picked us up at the car dealership and as above to the airport. Everything worked as it should. We were satisfied with the service.

United States of America (USA)
VW T-Roc
November 8, 2022

Pros: the service

Cons: the waiting time at the airport, to be taken to the CRC facilities

Belgium
Citroen C4
November 7, 2022

Pros: Clean new car. Clean reception area and garage/building.

Cons: 1. In today's day and age it would improve safety if a car rental company would invest in decent child seats (with EASY-FIX!) instead of renting out these cheap base models. 2. When client has 3rd party full-coverage insurance, don't keep pushing and still try and sell your own insurance package.

Canada
Peugeot 308 STW
November 4, 2022

Pros: He explained why your insurance was not good enough and what was not covered by your insurance

Canada
Renault Captur
October 30, 2022

Pros: Ok to deal with once you actually get served.

Cons: Absolutely the slowest process on the planet I have ever experienced. Not just me many people there were frustrated and angry and waited well over an hour to collect my car. Only two agents at the desk, over 10 customers at one point and takes about 10-15 minutes per customer (upsells and paperwork) would not recommend it, it is better to pay the extra $$ for the car at the airport where they move you quickly!

United States of America (USA)
Peugeot 208
October 29, 2022

Pros: cARS AND FACILITY WERE VERY CLEANAND NICE.

Cons: WE WAITED OVER AN HOUR FOR CAR RENTAL VAN BECAUSE ALL SHUTTLE VANS WERE FILLED . ALSO RENTAL AGENT SAID A SECOND DRIVER WAS FREE. WE RECEIVED THE EMAILED RECEIPT AND HAD AN EXTRA $112 CHARGE FOR SECOND DRIVER. NO RECEIPTS WERE GIVEN AT RENTAL OR RETURN OR WE WOULD HJAVE CAUGHT THIS.

Canada
Fiat 500
October 28, 2022

Pros: quick, efficient and polite

United Kingdom
Renault Captur
October 28, 2022

Pros: Super helpful even when our flight was significantly delayed.

Cons: Whilst the opening hours on the website show they close at 11 they do have a 24hr out of hours service. Had we have know this it would have saved a lot of panic! (There is a €50 out of hours fee but we felt this was fair)

United States of America (USA)
Renault Captur
October 25, 2022

Pros: Nothing!

Cons: I apparently took the wrong ticket upon entering, and proceeded to wait 45 minutes as I watched several people who came in after me get their cars. When I asked about it the agent walked over to the ticket dispenser, told me I had the wrong one, pulled another ticket for me, and put me at the back of the line again! Then, the hidden and unexpected fees resulted in my car costing double what I expected. They take advantage of the language barrier and tired travelers.

Canada
Renault Captur
October 25, 2022

Pros: Fast for drop out Low initial cost

Cons: Not being directly at the airport is an issue High charge for a supposed bump on the door when I brought it back

United States of America (USA)
BMW 1 Series
October 24, 2022

Pros: Very nice and clean car, very clean and brightly lit facility

Cons: It is not close to the airport so once you arrive there you need a taxi or other transport if you want too get there quickly

United Arab Emirates
Peugeot 308 STW
October 23, 2022

Pros: Nice staff at drop off

Cons: Was super slow to pick the car up

Australia
Renault Captur
October 23, 2022

Pros: Staff were friendly and office space was clean.

United Kingdom
Peugeot 208
October 19, 2022

Pros: Very friendly people and good cars

Cons: Charges for second drive too much

United States of America (USA)
Renault Captur
October 19, 2022

Pros: CRC was fast and efficient. I would absolutely use them again.

United States of America (USA)
Renault Captur
October 19, 2022

Pros: Great car, great company.

United Kingdom
VW T-Roc
October 17, 2022

Pros: Clean efficient friendly

United Kingdom
Renault Captur
October 16, 2022

Pros: Very fast

Cons: Service 100%

Italy
Renault Captur
October 14, 2022

Pros: Nothing

Cons: Very quicly and kind

United States of America (USA)
Peugeot 208
October 7, 2022

Pros: Great experience from start to finish.

United Kingdom
Peugeot 208
October 4, 2022

Pros: Excellent service on pick up and drop off

United Kingdom
Peugeot 208
October 4, 2022

Pros: CRC was great. Very professional and quick service

Canada
Peugeot 208
October 3, 2022

Pros: See above as major points

Cons: Found the insurance premiums quite high, as a matter of fact the highest since I come twice a year to Portugal (since 2004...)

United States of America (USA)
VW Up
September 29, 2022

Pros: There were plenty of attendees, so wait times were minimal. The agents we worked with were nice, efficient and well-informed.

Cons: The experience waiting for and picking up the shuttle at the airport was confusing and chaotic. Directions for where to meet the agent were confusing. Once we found the agent, we were greeted with the most drab and uncaring presence. Maybe she was having a bad day, but it was hard to trust the information she was giving us. We waited quite a while for the shuttle, and once it came we had to basically dart in front of people to get one of the six or eight seats in the van. It was stressful.

Australia
Renault Captur
September 24, 2022

Pros: Very good service thanks

Cons: No complaints

United Kingdom
Renault Captur
September 21, 2022

Cons: Led to be believe it was an on-airport rental, but waited 20 mins for a shuttle bus to collect off-site

United Kingdom
Peugeot 208
September 19, 2022

Pros: clean car and good comunication

Cons: I have to pay more to because credit/debit car

United Kingdom
Peugeot 208
September 17, 2022

Pros: on the whole it all worked very well, thank you,

Cons: we were left at terrninal one with little explanation of how to get to terminal two.... also a bit of hold up as we collected the car.

United States of America (USA)
Peugeot 5008 5+2
September 17, 2022

Pros: van in excellent condition, new

Cons: Double the price than expected, person at pick up did not explain well

Czech Republic
Peugeot 208
September 15, 2022

Pros: Fast, good and leveled up car

Cons: Must pay an extra insurance even if we didn't want to

United States of America (USA)
Peugeot 208
September 12, 2022

Pros: Friendly people

Cons: Nothing

Canada
Peugeot 208
September 8, 2022

Pros: We were able to upgrade to a vehicle with a GPS for a reasonable cost. Highly recommend GPS for Portugal. Had a Peugeot that uses TomTom traffic which is a European base company company and does Europe best.

Cons: Only minor annoyance was that the windshield washer fluid was not filled.

Israel
Renault Captur
August 30, 2022

Pros: simple efficient pleasant and fair

Cons: price is high (this is true for most rental cars)

United Kingdom
Renault Captur
August 30, 2022

Pros: Drop off time and quick transfer to the airport

Cons: Too long queuing to receive car.

Ireland
Peugeot 208
August 30, 2022

Cons: Delay in picking up car and bus trip to/from airport

Latvia
Peugeot 3008
August 28, 2022

Pros: Friendly, efficient.

Cons: Could make it easier to find them at the airport.

United States of America (USA)
Renault Captur
August 24, 2022

Pros: Personal attention.

United States of America (USA)
Peugeot 208
August 23, 2022

Pros: It was nice and easy!

Cons: Great company! They return your deposit right there at the same moment you return the car!

United Kingdom
Renault Captur
August 23, 2022

Cons: Either CRC or Discover Cars were lying about the tracker price and the insurance!

United States of America (USA)
Peugeot 208
August 21, 2022

Pros: Car was clean

Cons: Did not provide a list of the tolls paid for using “via verde”. Online reservation did not mention you have to take a shuttle to their facilities . Also did not mention their shuttle vans and company name was different from website name. What they call an SUV is barely a crossover the size of a VW Polo

United Kingdom
Peugeot 208
August 15, 2022

Pros: Just easy to find, easy minibus pick up, great clean facilities, car was lovely, did 720k in 5 days no problem.

Cons: There was a toll charge of €2.50 per day extra plus the charge of the toll. This was the only extra charge i was not aware of.

Netherlands
Peugeot 208
August 11, 2022

Pros: Very friendly, no skams, clear about costs, helpfull. Not very cheap, but I've had no good experiences with the too cheap car rentals. Still reasonable prices.

Cons: Not very cheap, but I've had no good experiences with the too cheap car rentals. Still reasonable prices.

Canada
Renault Captur
August 8, 2022

Pros: Overall, it was okay except for the gross overcharge that was pushed on us regarding insurance that we where hit with at pickup of the rental. Over 400€ for 19 days. We felt trapped into taking it. If we did not take the insurance, over $4000 would be held in our credit card. Any little thing that would happen to the card would be deducted from that amount held on our credit card. We had even purchased extra insurance through Discovery, which we were told was minimal and basically useless.

Cons: Continued from above.... The Discovery website says that over 85% of people get the insurance offered by Discovery.... so over 85% of people are wasting their money if they are going to be purchasing the insurance when picking up the car. Discovery insurance only covers third person damage. Any other damage is not covered.... rock chips, dents, scratches... expect to pay large for that.

Belgium
Renault Captur
August 8, 2022

Pros: perfect condition of the car, pick up and drop off went as plannend

Cons: The day of drop off we couldn't reach the company service numbers. There was e chance we would be a bit later at the drop off but more than 10 calls later we stopped trying to reach the company.

Netherlands
Peugeot 208
August 6, 2022

Pros: Good and fast pick-up service from the airport, no waiting lines in the office, nice office, offer for upgrade was good.

Cons: no manual or instruction booklet in the car and the information-button was not available. According to employer they never put these books in the car. Very inconvenient, if, for example, you would like to switch off Lane Assist and you have no idea how to do that. Or after putting air in your tires you do not now how to reset the dashboard-warning light.

Russian Federation
Peugeot 208
August 5, 2022

Cons: gave me a new car. when they found a small scratch on the bumper and charged 350euro for it. I had no injuries during my trip. This is a fraud! never use this company!!!

Canada
Renault Captur
August 5, 2022

Pros: People were ice at the pick-up desk

Cons: Nice garage and office

Belgium
Peugeot 208
August 4, 2022

Pros: Friendly staff. Correct service.

Cons: The pick up place at the airport is not clearly indicated.

Denmark
Renault Captur
August 1, 2022

Pros: the car was clean

Cons: 1) It took 3hours to get the car. It was not in the airport. And we had 2 tired kids with us. 2) They did not accept my credit card. And added 275€ so we could pay with master card. 3) I booked a car to 5 bags, but there was not enough room for that. 3) The service help was really bad. they did not want to help us installing their own baby seat in the first place. they did not explain the gps system complete for us (meaning it did not work for us). We can not recommend this company.

Denmark
Peugeot 208
July 31, 2022

Cons: To start with the employee was arrogant and didn’t care about our situation of having no car. Then after much discussion he said he could offer a similar car to the same price and reactivate the reservation.

Canada
Renault Captur
July 31, 2022

Cons: Having to leave the airport to pick up the car. And the fact the wservice opens at 07h00 and that we cannot leave the key in a box or other. I had to pay an additional 50 euros just because i needed to be at the airport before 07h00.

Canada
Fiat 500
July 28, 2022

Pros: The service agent at the airport was friendly and helpful. The service agents who took the car back at the end were also helpful and quick.

Cons: The pick up of the car was a bit of a hot mess. From not knowing that you needed to get a number, to the usual upselling, to the need to return the car after the "service engine" message came up after having the car for only 24 hours.

Finland
Peugeot 208
July 28, 2022

Pros: Fast pick up at the store, the car was super clean.

Cons: The pick up location at the Lisbon airport is said to be in front of Vodafone, but there are 2 Vodafone stores in that same terminal! So we waited in front of the wrong one and I had to call the rental shop 3 times after 30minutes to ask for instructions because we couldn't find them. Also there wasn't any windshield washer fluid in the car which we noticed after pickup.

Czech Republic
Peugeot 2008
July 14, 2022

Pros: Nice car and quick service

Cons: Due to confused communication I had to pay insurance of the car twice... really not happy, agent really push for insurance, scary me out by purpose

United States of America (USA)
Renault Captur
July 8, 2022

Pros: Nothing.

Cons: Choose a mainstream company. This company is very shady. They tried to charge me $450 for tire scratches. One of the scratches was a precious patch that had fallen off (luckily I had a video of it). The second scratch wiped off, the third was so small it’s impossible to know if it’s new. Even after pointing out the old tire patch, the manager wouldn’t budge on the other two scratches. Even if they were my fault, $150 for a 2cm scratch on a tire rim would be ridiculous. You own a car rental co

Switzerland
Renault Captur
July 6, 2022

Pros: Good price. Good vehicle

Cons: Way difficult to find shuttle or rep. Shuttle drivers drive like crazy and very unsafely. Location way too far. Very slow process to check-in and return

Greece
Renault Captur
July 3, 2022

Pros: The car was very good, the time spent for picking up & dropping off the car was like scheduled

Cons: when a problem occurred and we needed to communicate with the company to get some answers to our queries, they responded days after our request

United States of America (USA)
Fiat 500
June 28, 2022

Pros: Fast and easy

Cons: No complaints

United States of America (USA)
Fiat 500
June 21, 2022

Pros: Reps were courteous and made the process easy.

Cons: We had trouble locating the representative when we arrived at the airport.

Canada
VW Up
June 20, 2022

Pros: Polite clerks, they did their job and answered all questions

United States of America (USA)
Fiat 500
June 19, 2022

Pros: Easy drop-off

Cons: Unflexible policy for picking up car 3 hours late

Canada
Renault Captur
June 17, 2022

Cons: Flight cancelled. Arrived a day late and the company upcharged us massively.

Latvia
Fiat 500 Cabrio
June 2, 2022

Pros: The representative was not on the site, and I had to call. Although, due to late luggage dispense I was later than expected therefore it is understandable.

Cons: A very kind and supportive attitude and nice smell in the office!!

United Kingdom
Peugeot 208
June 1, 2022

Pros: Great service; car virtually brand new. No problems with handover. CRC Lisboa is one of my favoured rental companies based on several positive experiences with them previously

Canada
VW Polo
May 28, 2022

Pros: Very disappointed

Cons: Very disappointed Will be placing a dispute

United Kingdom
Peugeot 208
May 15, 2022

Pros: When we pick up the car, the car rental agent was very friendly and helpful. I really recommend CRC car rental company. The service was quick, the car was amazing and the employees were very kind.

United States of America (USA)
Peugeot 308 STW
April 22, 2022

Pros: Once we got to rental location, aeverything was easy

Cons: Process of getting to rental location

Netherlands
Renault Clio STW
January 10, 2022

Pros: Good information when picking up the car, clear instructions

Cons: I needed the instructions as the car showed a symbol for 'lack of air pressure' quit fast after the pickup. It ended up in a car repair showing up twice at our holiday stay to fix a flat tire

United States of America (USA)
Mercedes Vito
November 29, 2021

Pros: Very efficient and helpful.

Ireland
Peugeot 2008
November 11, 2021

Pros: The team were very friendly and helpful

Cons: It was a bit slow at pick up and drop off.maybe just more people needed in the office

United States of America (USA)
Peugeot 208
November 11, 2021

Cons: We were late to pick up the car due to a flight delay and long lines at customs. We were told the car we booked was no longer available and has to pay another €200 for the car we were given (the same as we paid for our original booking).

United States of America (USA)
Mercedes Benz A Class
October 2, 2021

Pros: Free shuttle too and from airport. Just takes forever for them to pick you up.

Cons: Forced me to pay more to get similar vehicle listed in my reservation. Typical approach by low budget car rental companies. A lot of damage on vehicle not listed on the initial paperwork. Had to request all damage be document prior to departure.

United States of America (USA)
VW Polo
September 15, 2021

Pros: Nothing.

Cons: They were slow, unhelpful, not clear, and have terrible policies.

United States of America (USA)
Peugeot 208
August 27, 2021

Pros: Excellent!

Cons: No hassle, no waiting and very efficient

United Kingdom
Peugeot 2008
August 18, 2021

Pros: The facility of trying to accommodate my order.

Cons: The fact that the type of car requested was on a very vast range (compact) when the car that was needed was very specific for my needs

Hungary
Mercedes Benz A Class
July 13, 2021

Cons: They forced to pay for additional insurance, which was !!50%!! of the rental price. They did not accept to pay deposit from 2 cards. They were arrogant and pointed fingers several times towards the fact that what I ordered on the website is between me and discovery cars they have nothing to do with it. They even wanted to charge extra for early return and baby seat which extra was already in the price and clearly stated on the voucher!

United Kingdom
Peugeot 208
July 4, 2021

Pros: new, fully loaded car, quick transfer to airport

Cons: the hour long wait to collect car was unacceptable

Czech Republic
Peugeot 108
June 29, 2021

Cons: I had to pay extra non refundable 390 EUR for not owning a credit card for paying the car deposit (I had only debit cards and cash), which I was informed about at the spot of picking up the car. To be fair, they offered me to cancel the car rental and lose all the money I had already paid for it (280 EUR). This is a great business scheme as not many Europeans own credit cards (as it is financially speaking dumb).

Netherlands
Peugeot 108
June 21, 2021

Pros: Good customer approach, minimum complications.

Slovakia
Peugeot 208
June 5, 2021

Pros: Clean and new car

Cons: Terms and conditions were not clearly presented on the webpage before we booked the car. After booking, there was a mandatory deposit of 1200 euros when picking up the car, but this deposit could be paid only with credit card, debit card was not accepted. We were forced to buy additional insurance for the car, which price was at first 90 euros and then, magically, dropped to 66.42 euros after complaints. After paying for additional insurance, the required deposit was 300 euros.

Germany
Peugeot 2008
June 3, 2021

Pros: Informative and friendly staff

Slovakia
Peugeot 208
June 2, 2021

Pros: New car, nice office

Cons: The full insurance does not cover the possibility of the personal stuff to be stolen. Cars did not have the highway toll, so we had to pay for it.

United States of America (USA)
Peugeot 108
December 2, 2020

Pros: The CRC rental company was difficult to get a hold of before pickup. Pickup time was long. And they gave me a car outside of what I booked only after I signed the contract. They didn't send me the contract as promised. And then when I arrived at my apartment, I decided not to take the trip because I didn't feel safe driving a semi-automatic car without a contract.

Cons: It's awful. The worst rental company ever. Terrible business practices and thieves.

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