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CRC Car Rental Company at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: When we pick up the car, the car rental agent was very friendly and helpful. I really recommend CRC car rental company. The service was quick, the car was amazing and the employees were very kind.
Pros: Once we got to rental location, aeverything was easy
Cons: Process of getting to rental location
Pros: Good information when picking up the car, clear instructions
Cons: I needed the instructions as the car showed a symbol for 'lack of air pressure' quit fast after the pickup. It ended up in a car repair showing up twice at our holiday stay to fix a flat tire
Pros: Very efficient and helpful.
Pros: The team were very friendly and helpful
Cons: It was a bit slow at pick up and drop off.maybe just more people needed in the office
Cons: We were late to pick up the car due to a flight delay and long lines at customs. We were told the car we booked was no longer available and has to pay another €200 for the car we were given (the same as we paid for our original booking).
Pros: Free shuttle too and from airport. Just takes forever for them to pick you up.
Cons: Forced me to pay more to get similar vehicle listed in my reservation. Typical approach by low budget car rental companies. A lot of damage on vehicle not listed on the initial paperwork. Had to request all damage be document prior to departure.
Cons: They were slow, unhelpful, not clear, and have terrible policies.
Cons: No hassle, no waiting and very efficient
Pros: The facility of trying to accommodate my order.
Cons: The fact that the type of car requested was on a very vast range (compact) when the car that was needed was very specific for my needs
Cons: They forced to pay for additional insurance, which was !!50%!! of the rental price. They did not accept to pay deposit from 2 cards. They were arrogant and pointed fingers several times towards the fact that what I ordered on the website is between me and discovery cars they have nothing to do with it. They even wanted to charge extra for early return and baby seat which extra was already in the price and clearly stated on the voucher!
Pros: new, fully loaded car, quick transfer to airport
Cons: the hour long wait to collect car was unacceptable
Cons: I had to pay extra non refundable 390 EUR for not owning a credit card for paying the car deposit (I had only debit cards and cash), which I was informed about at the spot of picking up the car. To be fair, they offered me to cancel the car rental and lose all the money I had already paid for it (280 EUR). This is a great business scheme as not many Europeans own credit cards (as it is financially speaking dumb).
Pros: Good customer approach, minimum complications.
Pros: Clean and new car
Cons: Terms and conditions were not clearly presented on the webpage before we booked the car. After booking, there was a mandatory deposit of 1200 euros when picking up the car, but this deposit could be paid only with credit card, debit card was not accepted. We were forced to buy additional insurance for the car, which price was at first 90 euros and then, magically, dropped to 66.42 euros after complaints. After paying for additional insurance, the required deposit was 300 euros.
Pros: Informative and friendly staff
Pros: New car, nice office
Cons: The full insurance does not cover the possibility of the personal stuff to be stolen. Cars did not have the highway toll, so we had to pay for it.
Pros: The CRC rental company was difficult to get a hold of before pickup. Pickup time was long. And they gave me a car outside of what I booked only after I signed the contract. They didn't send me the contract as promised. And then when I arrived at my apartment, I decided not to take the trip because I didn't feel safe driving a semi-automatic car without a contract.
Cons: It's awful. The worst rental company ever. Terrible business practices and thieves.