Lisbon Airport (LIS), Lisbon, Portugal
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Driver's country of residence is United States of America (USA) and age is 30-65
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Record-go at Lisbon Airport

Rua Prof. Henrique de Barros 11, 2685-338 Prior Velho
00351 211 357 424 / 00351 910 655 783 / 00351 910 655 655
Pick-up instructions
At the arrivals hall please proceed to exit number 2 in front of the taxis area, follow the exterior corridor on the right hand side until the shuttle Stop Location that is in front of the exit nr 4. Cross the road and wait next to the green Aerobus stop. There you will see our shuttle bus, a free service that will take you in comfort from the terminal to our office in less than 5 minutes. After landing call us on this number to avoid waiting times: 00351 910 655 655
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

Canada
Seat Ibiza
March 24, 2023

Pros: The shuttle and efficient service

Cons: At the dropping off, everything was all right with the car, I've signed their voucher but they forget to sign mine.

Canada
Seat Leon
March 17, 2023

Pros: Friendly and professional

Czech Republic
Opel Astra STW
March 13, 2023

Pros: They helped me with other problem unrelated to renting. Big thanks

Cons: Initially they assigned me smaller can than paid for (Škoda Scala instead of Opel Astra wagon), only after asking we were told Astra (or similar class) is not available and we can choose higher

United States of America (USA)
Toyota Aygo
March 8, 2023

Pros: Car functioned beautifully. Finding the pick up location/shuttle at Lisbon was GREAT...as I simply phoned the number provided and the driver directed us to his location (SO EASY).

Cons: At drop off....it was crowded and we waited in the street for a bit before the garage area had enough space for us to pull in and return. But, once we were inside, the checkout process was simple and quick.

Canada
Opel Astra STW
February 21, 2023

Cons: They gave us a car with a slow leak in the tire & then charged us to replace the tire.

United States of America (USA)
Seat Ibiza
February 16, 2023

Pros: Over all, not bad.

Cons: A little disorganized upon returning the car.

United States of America (USA)
Seat Leon
February 16, 2023

Pros: Affordable prices and great car

Canada
Seat Leon
February 15, 2023

Pros: The car had all safety features on it and everything worked fine.

Cons: The agent that worked with us was lacking people skills. He had a superiority attitude, he gave us confusing information in regards to the transponder. He did not deactivated it and that prevented us from properly paying our tolls. He did not even attempt to resolve the situation when we returned the car but kept warning us about fine and charging our credit card.

United Kingdom
Seat Ibiza
January 24, 2023

Pros: I trust them. I rent from them even if there are other cheaper offers.

Hungary
Opel Astra STW
January 22, 2023

Pros: Easy drop on and drop off.

Cons: Car was a little bit worn out, but anyway worth the money.

Portugal
Seat Leon
January 19, 2023

Pros: no problems to change an unfit car

Cons: not able to pick another model from the same category

Portugal
Fiat 500 Lounge
January 12, 2023

Pros: Quick check in and check out

Cons: The car had structural damage which allowed rain to go inside

Brazil
Seat Leon
January 7, 2023

Pros: The drop off process was efficent and quick

Cons: The rental representative at picking up was not friendly enough

Netherlands
Toyota Aygo
January 5, 2023

Pros: they're easy-going and relaxed

Cons: pick-up is a bit slow; there are 6 desks but only two of them are staffed...

Israel
Seat Ibiza
December 2, 2022

Cons: I did a small damage to the car during parking and they charged me but didn't send any documents I need for the full coverage insurance

Luxembourg
Seat Ibiza
November 28, 2022

Pros: Trop de temps d’attente (1 bonne heure) pour la mise à disposition de la voiture

Cons: Trop peux de personnel au guichet Prise de ticket n’est pas assez visible

United Kingdom
Fiat 500 Lounge
November 21, 2022

Pros: Fair and trustworthy.

United States of America (USA)
Seat Ibiza
November 18, 2022

Cons: I would like to receive formal statement of all charges by email after the contract is closed. This is not done.

Brazil
Seat Ibiza
November 16, 2022

Pros: The friendly of the people.

Cons: The time to pick up and drop off, the range is very shortly, it will be great to have expanded hours without pay an extra fee

Italy
Fiat 500 Lounge
November 12, 2022

Cons: I had no idea where to bring back the car. I the confirmation email I had clear instruction how to pick up. But for the retour it was written that I would have received information during the pick up. At the end I had no idea where to go. Luckily I could find the address in internet.

Canada
Mitsubishi Eclipse
November 4, 2022

Pros: Thanks to the team Reecord-go

Canada
Seat Ibiza
October 14, 2022

Pros: Fast, friendly staff that spoke English, no deductible option

Cons: Should include more info about the 100 Euro deposit for tolls and 100 Euro deposit for gas required at the desk when booking in advance online

United States of America (USA)
Fiat 500 Lounge
October 13, 2022

Pros: Perfect service

Canada
Seat Leon
October 5, 2022

Pros: I was picked up by the shuttle from the airport to their office within a decent time. Served at the counter in a polite and professional manner. The Check out was quick and easy. All in all everything went well.

Cons: The car was pretty beat up. It still ran well tho. For the price I paid compared to what other companies were charging, it didn't bother me too much.

United States of America (USA)
Mitsubishi Eclipse
October 5, 2022

Pros: The staff were friendly and helpful and it was a seamless process in a foreign country. 10/10 would recommend and I would use them again!

Denmark
Seat Ibiza
October 4, 2022

Pros: Not the best experience with Record-go this year. Rented a car last year too with much better service and efficiency

Cons: 90 minutes wait in the airport claiming the there were system problems. 60 minutes wait in the car rental office - where they claimed that there were no system problems - 2 and a half hours just to get the car in all. Generel conditon of the car was pretty poor. Rather dirty car especially inside.

Estonia
Seat Ibiza
September 10, 2022

Pros: The only positive thing is fast deposit return

Cons: Working hours start at 7 00, but we could get the shuttle only at 7 30 All phones are not working. Made over 10 calls during 2 days. Email is not responding. Discovercars email as well. Car rental extension only at office!!! Ridiculous The car was absolutely dirty. All glasses so dirty that in the sun you could see nothing. All seats looked like horse was sweating there for weeks. All other parts full of dust and dirt. Fuel difference in 10km is a big problem (though because... / letters limit/

United States of America (USA)
Seat Ibiza
September 6, 2022

Pros: They picked us up. Car was ready. Drop off went smoothly.

Cons: Like all providers they push additional insurance but I was glad I took it.

United States of America (USA)
Fiat 500 Lounge
September 5, 2022

Pros: Nothing at all.

Cons: The staff is horrific, the cars are damaged and dirty, the wait time was 6 hours past what we had reserved. NEVER rent here.

United Kingdom
Seat Ibiza
September 5, 2022

Pros: Nothing. I'll not recommended this company.

Cons: Car was dirt, with problems, broken parts, front seat totally wet.

United States of America (USA)
Mitsubishi Eclipse
September 5, 2022

Pros: Affordable (base pricing) and nice car options. Relatively easy booking.

Cons: The pick up process took quite some time, and I think they swindled us into doubling down on paying for added coverage/insurance. Also, getting a hold of the office and/or a representative was quite difficult. Lastly, we got a hybrid, and they didn't have the battery even half charged.

United Kingdom
Seat Leon
August 30, 2022

Pros: Drop off was ver fast and efficient, but am yetbto receive confirmation of final charges and refund on card.

Cons: Had to use the same card for deposit and rental payment despite these being processed as two distinct transactions. Pick up process was incredibly slow.

United Kingdom
Seat Ibiza
August 27, 2022

Pros: It was non-nonsense, efficient, friendly and helpful.

United States of America (USA)
Fiat 500 Lounge
August 24, 2022

Cons: Stole my money

Canada
Seat Ibiza
August 22, 2022

Pros: Fast pickup

Cons: Couldn't reach customer service through phone and only automated emails replies to get a replacement car when it had a mechanical failure. Spent the last 2 days of our rental without a car.

United States of America (USA)
Fiat 500 Lounge
August 20, 2022

Pros: Great staff

Cons: Dirty car windows

United States of America (USA)
Seat Ibiza
August 19, 2022

Pros: I picked up the car at the right time with no lines. I was done in 15 min although the agent was thorough and showed me every (small) imperfection in the car as well as all the controls, and advised me on ViaVerde toll charging. I dropped it off at a very busy time and it still took only 10 min for the agent to thoroughly review the car and process the documentation. It is GREAT that there is a person at the airport to guide those with reservations.

Cons: One small invonvenience. I was told I would receive the returned car condition report by email and I haven't yet received it.

France
Fiat 500 Lounge
August 18, 2022

Cons: Had to give me a refund for an insurance, still waiting

Canada
Fiat 500 Lounge
August 9, 2022

Pros: See above.. what service?

Cons: How long do you expect people to wait? 3-4 hours? Seriously?

Denmark
Seat Ibiza
August 9, 2022

Cons: Too much waiting time when picking up the car. Quick and efficient when returning.

Sweden
Seat Ibiza
August 6, 2022

Pros: It was the best price in the area

Cons: One tyre was leaking air slowly. When returning the car next day we have to argue quite long to not have to pay a new deposit. And they also first suggested that I should go and repair the car myself and pay for it because otherwise the cost of the tyre would be deducted from my deposit. All this even though the car was clearly faulty from before! Luckily, after arguing for a while and convincing them it wasn’t my fault they let me have a new car, but it really shouldn’t been a question…

Canada
Fiat 500 Lounge
August 4, 2022

Pros: Nothing

Cons: They won't refund me what they promised via email!

United States of America (USA)
Fiat 500 Lounge
August 4, 2022

Pros: Friendly, personable staff. We felt bad not speaking the native language, but they were accommodating and easily spoke English

Portugal
Seat Ibiza
August 3, 2022

Pros: Car was in a good condition

Cons: Absolutely unacceptable waiting times and really bad customer service by being unreachable via phone

United States of America (USA)
Fiat 500 Lounge
August 3, 2022

Pros: how fast it was to hand over the vehicle when it was returned

Cons: the extremely high deposit, which they presumably set so high in order to be able to offer their product. in this case you do not have to pay the deposit.

United Kingdom
Seat Ibiza
August 2, 2022

Cons: air conditioning didnt work well 20 minute wait

Belgium
Seat Ibiza
August 2, 2022

Pros: very nice service, very attentive and we even got a nice car upgrade (brand new car)!

Singapore
Seat Ibiza
August 1, 2022

Pros: Easy pickup at airport.

Cons: Takes way too long to get the car. It should never take 1.5 hours

United States of America (USA)
Seat Leon STW
August 1, 2022

Pros: They worked with us since they didn't have a car for us the next day. We missed the rental reservation due to a canceled flight.

Cons: It took more than an hour to get to our ticket (time slots upon arrival)

United States of America (USA)
Seat Ibiza
July 25, 2022

Pros: nothing

Cons: took almost 2 hrs of waiting to get the car. It had mechanical problems and leaking tire.

Mexico
Fiat 500 Lounge
July 18, 2022

Pros: Organized

Cons: The car was in absolute poor mechanical conditions; we had (2) flat tires in our trip and they only have 2 offices in Portugal which made it impossible to head back and return the car. Never again to use RecordGo.

United States of America (USA)
Seat Ibiza
July 6, 2022

Cons: Car are old and have a lot of miles

Portugal
Seat Ibiza
June 17, 2022

Pros: I like the provider as I have used it before. Nice people and the cars are good.

Cons: The check-in took longer than usual. It may have been just an exception.

Netherlands
Fiat 500 Lounge
June 15, 2022

Pros: Efficient, and friendly

Belgium
Seat Ibiza
June 14, 2022

Pros: Good conditions of the car, detailed assessment of damages and scratches before driving off, friendly Record go staff.

Portugal
Seat Leon
June 13, 2022

Pros: Efficiency in dropping the car

Cons: Too long waiting for the shuttle at the airport

United States of America (USA)
Fiat 500 Lounge
June 13, 2022

Pros: Good value. Ease of booking.

Cons: Wish we could have rented the size of car we reserved. Instead we were given a car 2 sizes up- gas consumption was more Tire pressure issues. We had to add air every 2 days.

France
Seat Ibiza
June 10, 2022

Pros: facile et raisonnable

Canada
Fiat 500 Lounge
June 6, 2022

Cons: Sent us out in a car that had EPR light on, no acceleration power, terrible performance

United Kingdom
Seat Leon
June 5, 2022

Pros: Nothing, completely jaded. Understaffed, very unpleasant experience, that I will not repeat. I will stick to the big brands

Cons: As above. Not fit for purpose bring off terminal with no proper provision of transportation. Just SO bad

United States of America (USA)
Seat Leon
May 21, 2022

Cons: i really have a nightmare time there.i dont have room to expres my self in this square.they provided me and all car scratches all araund.and they claim that i was responsable for it .it is a trap .never in my life encounter this situacion.

United States of America (USA)
Fiat 500 Lounge
May 13, 2022

Cons: Car was not in good mechanical order. Record go required I make two deposits in order to get a second rental.

Switzerland
Seat Leon
May 13, 2022

Cons: It was a complete mess. I reserved a midclass car but received a compact. I had only one requirement, which was, to be able to put the surfboard. I could only do, because I was alone in the car the whole time. If there had been a co-driver, it would never have worked out. When I asked the employee, he didn't even care, like "it's your problem". The car was in a very bad shape: 70'000km, the car was damaged all over, one tire sensor was broken...

United States of America (USA)
Mitsubishi Eclipse
May 10, 2022

Pros: See above

Cons: When I dropped of the car I had to chase someone down to help me checkout. I was ignored while a white man was helped. I am a black American woman and felt irritated about the way I was treated.

United Kingdom
Seat Leon
April 25, 2022

Pros: Very friendly and answered all questions honestly.

Cons: Only thing was the time spent picking the car up, but that's becoming more and more common.

United States of America (USA)
Seat Ibiza
April 23, 2022

Pros: The car was clean and the shuttle drivers were nice

Cons: When we arrived at the airport, we called the phone number given and their numbers were wrong. No option for English speakers, the front desk people were not friendly.

United Kingdom
Seat Ibiza
April 23, 2022

Pros: Very good staff.

Cons: Very hard to find when returning the car, no GPS in the cars and no information or signs to direct the person back to drop off the car.

United States of America (USA)
Seat Ibiza
April 21, 2022

Pros: Representative was patient give us a good deal and explain in detail.

France
Seat Ibiza
April 18, 2022

Pros: The service was excellent. The transfer to the airport was excellent.

Cons: The cars are a bit dated and needed servicing.

Spain
Mitsubishi Eclipse
April 18, 2022

Cons: We reserved a hybrid and the car was empty of battery when we arrived, and was a plug in (and the alternative also empty). The staff was helpful though and kind, and tried to charge it for a bit but the battery was still less than a 1/4 and we weren’t allowed to bring the charging cord. The customer service was good, but I wish The car had been charged since we had to spend a lot of money on gas and would not have reserved an SUV if we had known it was a plug in and that it would be empty.

Ireland
Seat Ibiza
April 15, 2022

Pros: Very little

Cons: No communication, no ability to manage booking online.

United States of America (USA)
Fiat 500 Lounge
April 14, 2022

Cons: Super long waiting time.

United Kingdom
Fiat 500 Lounge
April 10, 2022

Pros: Was very bad I was waiting no one come to pick me up I lost my car

United States of America (USA)
Fiat 500 Lounge
April 2, 2022

Pros: Free airport shuttle, friendly staff, quick service, great price, nice vehicles.

Cons: Takes a while for all deposits to be returned, but they do warn that it could be up to 2 weeks.

United States of America (USA)
Seat Ibiza
March 28, 2022

Pros: helpfull staff

Cons: business hours

United States of America (USA)
Seat Ibiza
March 27, 2022

Cons: Horrible rental experience. No one at the office answers the phone and they charged an outrageous amount for very minor scratch to the car

United Kingdom
Seat Ibiza
March 24, 2022

Pros: The guys at the shop are nice

Cons: The car was not clean and in awful condition....breaks didn't work and spent ages to pick up the car. They guys are nice but clearly understaffed

Canada
Seat Ibiza
March 14, 2022

Pros: They where ok overall. Highly stressed, under staffed and because of that impolite.

Cons: The car I was given had tire leaking issues in three of the four tires. It was quite dangerous considering the roads in Portugal, especially in the country.

United Kingdom
Fiat 500 Lounge
March 13, 2022

Pros: Great price, great car. No overselling the insurance. Fast drop off.

Cons: - they don't take Amex (when I booked the website said they DO) - it took over an hour to pick up the car (and only 2 people in front of us) - we booked from DiscoverCars and were looking out for that name at the airport. However it turned out it was Record2Go - instructions said to call them as soon as we landed and we phoned over 10 times and no one ever answered the phone - the driver who took us to the airport was texting and reading texts on his phone the whole time and we almost crashed

Belgium
Fiat 500 Lounge
March 7, 2022

Pros: Larger capacity pick up car

Cons: Good car!

United Kingdom
Seat Ibiza
February 22, 2022

Pros: Hassle free

Cons: Na

Finland
Seat Ibiza
January 15, 2022

Pros: Straightforward and hassle-free.

Cons: Nothing, I loved everything about them and I will use them again the future.

Portugal
Seat Ibiza
January 10, 2022

Cons: Paying and blocking with same credit card

Netherlands
Seat Ibiza
January 5, 2022

Pros: Friendliness

Cons: Overall condition of the car

Portugal
Seat Ibiza
December 17, 2021

Cons: Wait time; too much damage on car; they were unable to extend the rental without going to their offices.

United Kingdom
Fiat 500 Lounge
December 8, 2021

Pros: Nothing

Cons: No refund

Netherlands
Seat Ibiza
December 6, 2021

Pros: Nothing shitshow

Cons: No phone. Only for money. No help when you need it.

Spain
Seat Leon
December 3, 2021

Pros: Nothing everything was terrible

Canada
Seat Ibiza
November 30, 2021

Pros: Absolutely nothing. The car was fine, and the price seemed good, but the customer service was the worst I've ever experienced with a rental car company. It seemed that we were getting a good deal, but in the end it would have been worth paying more for a reputable rental company.

Cons: DO NOT RENT FROM RECORD-GO. After renting the car we decided to cross the border from Portugal to Spain but needed to inform Record-go that we planned to cross the border for coverage.Phoned the Lisbon office 50 times and no one answered; Sent WhatsAPP messages to the number they provided; they received our messages and read them, however zero response. We also sent email to cust. service and called central booking but no luck. Ridiculous.Spent hours but ended up renting another car for 4 days.

United Kingdom
Seat Ibiza
November 24, 2021

Pros: Friendly and helpful agents

Cons: hard communication

United Kingdom
Seat Ibiza
November 20, 2021

Pros: Not much

Cons: I was overcharged by 31 pounds.

Portugal
Seat Ibiza
November 19, 2021

Pros: condition of the car, fast delivery

Cons: there was nothing i didn´t like, but the delivery took a while

Israel
Seat Ibiza
November 17, 2021

Pros: Dropping off

Greece
Seat Ibiza
November 7, 2021

Pros: Nothing special, agents were ok.

Cons: Never answered the phone or email or Facebook text, when needed, not even the car service emergency number!

Portugal
Seat Leon
November 4, 2021

Pros: Quick and efficient

Cons: Car was full of scratches and bumps. I had to record a video before taking the vehicle in order to avoid issues when delivering.

United States of America (USA)
Seat Ibiza
October 28, 2021

Pros: Return process was fast and helpful agent

Cons: See above

Switzerland
Seat Leon
October 26, 2021

Cons: Very bad telephone attendence.. i called on sunday about 15 times and was not attended.. I dont know for what they have a telephone..

United Kingdom
Seat Ibiza
October 25, 2021

Pros: Good service

United States of America (USA)
Fiat 500 Lounge
October 17, 2021

Pros: David, our agent at Lisbon counter near airport was great!

Cons: The car was outstanding, made our trip wonderful, enjoyable and timely.

Netherlands
Seat Ibiza
October 16, 2021

Pros: They were friendly and helpful and took the time

Cons: It took a long time to get the car and they forgot to tell us how the car works , I mean how to turn on the lights , things like that .

United Kingdom
Seat Leon STW
October 5, 2021

Pros: Pick up van from airport to car rental and back.

Cons: The car was not the one expected being an Opel which is not as good as being a Seat. We do not want an estate The car was covered in scratches and we had to take numerous photographs of these and the clutch position is very high so very difficult to drive in hilly Lisbon. We were almost forced into buying a toll device And placing a huge deposit on the car despite having a waiver damage. We then have been charged a couple of bills with no email information as to why - toll charges were expected.

Canada
Seat Ibiza
September 14, 2021

Pros: Good car, good service, good price.

Cons: All good.

Canada
Seat Leon
September 13, 2021

Pros: Easy and simple

United States of America (USA)
Seat Leon
September 3, 2021

Pros: Great car and friendly agents. The car rental price was unbeatable for such a nice clean car.

Cons: No system for car return. Had to wait behind people picking up and there were only 3 agents working during very busy period. The agents were still friendly in spite of being overworked however. Also did not like the insurance cost offer from Record-go. It is same for 7 days as for 1 day! That is extremely unfair and I would not book insurance with them again.

United Kingdom
Fiat 500 Lounge
August 24, 2021

Pros: They were friendly, spoke excellent English and helpful.

Cons: The pick up office is always far too busy, especially in the mornings. This causes a lot of waiting around and can lead to mistakes on the booking.

Ireland
Seat Leon
August 23, 2021

Cons: Poor communication around shuttle to pick up. We were looking for a shuttle that said ‘Discover Cars’ and it wasn’t made clear that we should have been looking for RecordGo shuttle. Also, we returned the car two days early as our plans had changed and they didn’t entertain any possibility of any discount or allowance for it. I know it was probably in the small print, but if we had kept the car for two extra days I am sure we would have had to pay extra so by the same token they could have given

Spain
Seat Leon
August 17, 2021

Pros: The car was new and clean.

Cons: They said that we couldnt use a card from another person, but we ended up doing so.

Netherlands
Seat Leon
August 16, 2021

Cons: Got tricked into renegociating for the insurance, only found out at return of car. Recordgo is a tricky company

Poland
Seat Ibiza
August 8, 2021

Pros: nothing

Cons: They have blocked the money for fuel + toll unit - I have never experienced something like that. they have charged me over 200€ for a fingernail scratch on a wheel. since the drop off I didn't recieve any documents needed for my insurance company. The worst company I worked with since Years

Ireland
Seat Leon
August 8, 2021

Pros: Everthing was good with record car except discovery cars

Croatia
Seat Ibiza
August 3, 2021

Pros: Ljubaznost i susretljivost

Cons: Nema

United States of America (USA)
Seat Leon
July 26, 2021

Cons: As usual, an attempt at high pressure up-sell of unnecessary additional insurance. We had already purchased additional insurance through Discover cars. The car was completely wet when we picked it up. And it was inside a dark building with glaring lights. It was impossible to see all the MANY scratches and scrapes on the black car. But the rental agent assured us that was normal, and they weren't concerned about that. When we returned the car they billed us for a scratch on the bumper.

United States of America (USA)
Seat Ibiza
July 15, 2021

Pros: very professional and friendly. highly recommended.

Brazil
Seat Ibiza
July 10, 2021

Pros: respeito e agilidade

Portugal
Fiat 500 Lounge
May 20, 2021

Pros: Eficacy end simpaty

Cons: Nothing

United Kingdom
Seat Ibiza
January 5, 2021

Cons: Terrible. We got there and they didn't take the credit card I have. They wouldn't budge or allow us to use my partner's card. They wanted us to instead be charged 250 euros to make a new rental when the original rental was about 50 euros.

United Kingdom
Seat Ibiza
December 29, 2020

Pros: Quick and clean

Cons: Cars to old.

Malta
Fiat 500 Lounge
December 24, 2020

Cons: I was not informed that the rental car office was not at the airport and i had to call and look for a pick up, same for drop off. I did a rent for Lisbon Airport and not km far from it.

Portugal
Fiat 500 Lounge
December 21, 2020

Pros: The attendant who received me at the delivery was very polite and quick in his work. The car was very good.

Cons: The day I went to get the car the attendant was talking to his girlfriend on the phone and left us waiting for about 5 minutes. Work and personal life are not mixed and the client is not left waiting. And when I went to return the car, they charged me 200 euros for a tire that was in very good condition, but unfortunately it had a nail, because during my wanderings in Lisbon the nail probably stayed in the tire causing it to lose air, but a tire repairman would solve the problem and would probab

Canada
Fiat 500 Lounge
November 11, 2020

Pros: They were very honest and didn’t try to force extras upsells on me. It was also a very quick and friendly service.

Cons: When I arrived at the airport, The directions provided to navigate the airport to the Vodaphone boutique were not accurate. I arrived a few minutes after my pickup time and there was no Record-go representative. I had to call record go and they sent someone right away to pick me up.

United Kingdom
Seat Leon
November 8, 2020

Pros: Straight forward and relatively efficient

Cons: A little wait at the airport, I had to ring them for pick up

United Kingdom
Seat Leon
August 6, 2020

Pros: Once I got to the branch, the agents were very nice.

Cons: The time it took them to pick me up, was promised they would be there in 5min and it took them 45min. The car also had issues.

Sweden
Seat Leon
July 20, 2020

Pros: No long lines at the time we picked-up the car. Efficient process.

Cons: The fact that the high guarantee they say, can block my Mastercard for up to 30 days !!

Netherlands
Seat Ibiza
July 13, 2020

Pros: The way they helped me was very fast. And the honesty behind the price and quality. What you see is what you get.

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  • Man.
Record-go
$30.90 / per day
Lisbon Airport Car Rental
Economy
Seat Ibiza or similar
Seat Ibiza
  • 5
  • 2
  • 5
  • A/C
  • Man.
Record-go
$31.93 / per day
Lisbon Airport Car Rental
Economy
Seat Ibiza or similar
Seat Ibiza
  • 5
  • 2
  • 5
  • A/C
  • Man.
Record-go
$32.53 / per day
Lisbon Airport Car Rental
Compact
Seat Leon or similar
Seat Leon
  • 5
  • 2
  • 5
  • A/C
  • Man.
Record-go
$39.61 / per day
Lisbon Airport Car Rental
Compact
Seat Leon or similar
Seat Leon
  • 5
  • 2
  • 5
  • A/C
  • Man.
Record-go
$40.34 / per day
Lisbon Airport Car Rental
Mini
Fiat 500 or similar
Fiat 500
  • 4
  • 1
  • 3
  • A/C
  • Man.
Record-go
$47.44 / per day
Lisbon Airport Car Rental
Economy
Seat Ibiza or similar
Seat Ibiza
  • 5
  • 2
  • 5
  • A/C
  • Man.
Record-go
$48.96 / per day
Lisbon Airport Car Rental
Compact
Opel Astra STW or similar
Opel Astra STW
  • 5
  • 3
  • 5
  • A/C
  • Man.
Record-go
$51.73 / per day
Lisbon Airport Car Rental
Compact
Opel Astra STW or similar
Opel Astra STW
  • 5
  • 3
  • 5
  • A/C
  • Man.
Record-go
$52.69 / per day
Lisbon Airport Car Rental
Compact
Seat Leon or similar
Seat Leon
  • 5
  • 2
  • 5
  • A/C
  • Man.
Record-go
$56.26 / per day
Lisbon Airport Car Rental
Intermediate
Hyundai Tucson or similar
Hyundai Tucson
  • 5
  • 2
  • 5
  • A/C
  • Man.
Record-go
$56.84 / per day
Lisbon Airport Car Rental
Intermediate
Hyundai Tucson or similar
Hyundai Tucson
  • 5
  • 2
  • 5
  • A/C
  • Man.
Record-go
$57.91 / per day
Lisbon Airport Car Rental
Intermediate
Citroen C5 Aircross or similar
Citroen C5 Aircross
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Record-go
$65.14 / per day
Lisbon Airport Car Rental
Intermediate
Citroen C5 Aircross or similar
Citroen C5 Aircross
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Record-go
$66.35 / per day
Lisbon Airport Car Rental
Compact
Opel Astra STW or similar
Opel Astra STW
  • 5
  • 3
  • 5
  • A/C
  • Man.
Record-go
$67.82 / per day
Lisbon Airport Car Rental
Intermediate
Mitsubishi Eclipse or similar
Mitsubishi Eclipse
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Record-go
$68.98 / per day
Lisbon Airport Car Rental
Intermediate
Mitsubishi Eclipse or similar
Mitsubishi Eclipse
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Record-go
$70.26 / per day
Lisbon Airport Car Rental
Intermediate
Hyundai Tucson or similar
Hyundai Tucson
  • 5
  • 2
  • 5
  • A/C
  • Man.
Record-go
$72.67 / per day
Lisbon Airport Car Rental
Intermediate
Citroen C5 Aircross or similar
Citroen C5 Aircross
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Record-go
$80.59 / per day
Lisbon Airport Car Rental
Intermediate
Mitsubishi Eclipse or similar
Mitsubishi Eclipse
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Record-go
$84.24 / per day
The above prices are only approximate and were last updated at 21:13 on 2023-03-24. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 1100.00), Theft Protection, Third Party Liability (TPL), Airport surcharge, Road tax, Free modifications, State Tax.
Mileage policy
If the customer plans to drive a large number of miles, he/she must return to the local car rental office to inspect the vehicle before reaching 2000 km.
Driver requirements
Minimum rental age is 19 years.
A young driver fee applies to drivers under the age of 25.

There is no maximum age.
A senior driver fee applies to drivers over the age of 70.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU countries.
Otherwise, the renter must provide an International Driver Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In order to pick up the car, the renter and each additional driver must present the following documents: passport, valid driver license, credit card on a main drivers name, booking voucher, proof of home address (e.g. Utility bill).
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: EC Karte, Visa Debit Card, MasterCard credit card, VISA credit card, MasterCard debit card, Union Pay.
The following payment methods are not accepted for payment: Cheques, Prepaid cards. If the customer wishes to use Debit cards, he/she will be required to purchase Total Comfort Cover.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Geographical restrictions
Cross border rentals are allowed only upon previous request.
Crossing country borders is allowed to the following countries: Spain-Mainland, Gibraltar.
Additional charges will be applied in case the car is crossing state or region borders.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: Toll pass / E-toll device, Mobile tablet.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Details are available from the rental company's reservation office.

Additional charges will be applied.
Additional drivers must be present when picking up the vehicle.
Fuel policy
A deposit for a tank of fuel is required upon pick up.
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.

Diesel vehicles are available for an additional charge.
Alternatively, the renter may purchase a tank full of fuel at the time of rental and return the tank empty.
Rental period
The maximum rental period per agreement is 60 days.
Business hours
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 360 minutes.

Pick-up & Drop-off
Mon:  07:00 - 23:00
Tue:  07:00 - 23:00
Wed:  07:00 - 23:00
Thu:  07:00 - 23:00
Fri:  07:00 - 23:00
Sat:  07:00 - 23:00
Sun:  07:00 - 23:00

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Global Rent a Car
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Tue:07:00-23:00
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Working hours
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Tue:09:00-17:59
Wed:09:00-17:59
Thu:09:00-17:59
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Drivalia
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Working hours
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Tue:08:00-19:59
Wed:08:00-19:59
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$12 - $14
Working hours
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Tue:07:00-20:00
Wed:07:00-20:00
Thu:07:00-20:00
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Tue:08:00-20:00
Wed:08:00-20:00
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Tue:07:00-22:59
Wed:07:00-22:59
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Tue:07:00-23:00
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Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
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Tue:08:31-19:29
Wed:08:31-19:29
Thu:08:31-19:29
Fri:08:31-19:29
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Keddy
Excellent 8.9 / 180 reviews
+351218401176
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$47 - $128
Working hours
Mon:06:30-23:59
Tue:06:30-23:59
Wed:06:30-23:59
Thu:06:30-23:59
Fri:06:30-23:59
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Turisprime
Excellent 8.9 / 1452 reviews
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Rua 1º de Maio, 9 – Figo Maduro 2685-388 Prior Velho
$32 - $94
Working hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
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Ok Mobility
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Rua da Guiné, 24, 2685-337 Prior Velho
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Working hours
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Tue:07:00-22:00
Wed:07:00-22:00
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Opcao Rent a Car
Excellent 8.8 / 56 reviews
+351935010186
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$18 - $22
Working hours
Mon:09:00-17:59
Tue:09:00-17:59
Wed:09:00-17:59
Thu:09:00-17:59
Fri:09:00-17:59
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Europcar
Excellent 8.8 / 60 reviews
+351218401176
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Working hours
Mon:06:30-23:59
Tue:06:30-23:59
Wed:06:30-23:59
Thu:06:30-23:59
Fri:06:30-23:59
Sat:06:30-23:59
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Excellent 8.8 / 308 reviews
+351210987077
Av Das Escolas 5B, 2 Arm A01, 2685-210 Portela
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Working hours
Mon:08:30-20:30
Tue:08:30-20:30
Wed:08:30-20:30
Thu:08:30-20:30
Fri:08:30-20:30
Sat:08:30-20:30
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Thrifty
Excellent 8.8 / 5 reviews
+351210413314
Aeroporto De Portela, LISBON-PORTELA AIRPORT
$54 - $94
Working hours
Mon:00:00-01:00; 06:00-23:59
Tue:00:00-01:00; 06:00-23:59
Wed:00:00-01:00; 06:00-23:59
Thu:00:00-01:00; 06:00-23:59
Fri:00:00-01:00; 06:00-23:59
Sat:00:00-01:00; 06:00-23:59
Sun:00:00-01:00; 06:00-23:59
Klass Wagen
Excellent 8.8 / 1012 reviews
+351308800132 / +351707502656
Rua Doro 5, 2680-032 Camarate
$9 - $27
Working hours
Mon:00:00-23:00
Tue:00:00-23:00
Wed:00:00-23:00
Thu:00:00-23:00
Fri:00:00-23:00
Sat:00:00-23:00
Sun:00:00-23:00
Drive on Holidays
Excellent 8.7 / 2359 reviews
+351219413324 / +351962247402
312, R. Fernando Namora 10, 2685-397 Prior Velho
$9 - $135
Working hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
Budget
Excellent 8.7 / 33 reviews
+351218435550
Aeroporto Portela Lisboa
$77 - $165
Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
AUSOCAR RENT-A-CAR
Excellent 8.6 / 312 reviews
+351217815750
Aeroporto De Lisboa, Alameda das Comunidades Portuguesas, 1700-111 Lisboa
$28 - $46
Working hours
Mon:09:00-19:00
Tue:09:00-19:00
Wed:09:00-19:00
Thu:09:00-19:00
Fri:09:00-19:00
Sat:09:00-12:59; 14:59-19:00
Sun:09:00-12:59; 14:59-19:00
Carwiz
Excellent 8.5 / 316 reviews
+351911920767 / +35191136020 / 351933086503
Rua Ary Dos Santos 12A
Working hours
Mon:09:00-19:00
Tue:09:00-19:00
Wed:09:00-19:00
Thu:09:00-19:00
Fri:09:00-19:00
Sat:09:00-19:00
Sun:09:00-19:00
National
National
Excellent 8.5
+351218486191
Humberto Delgado Intl Airport
Working hours
Mon:00:00-01:00; 06:00-23:59
Tue:00:00-01:00; 06:00-23:59
Wed:00:00-01:00; 06:00-23:59
Thu:00:00-01:00; 06:00-23:59
Fri:00:00-01:00; 06:00-23:59
Sat:00:00-01:00; 06:00-23:59
Sun:00:00-01:00; 06:00-23:59
Dollar
Excellent 8.4 / 41 reviews
+351219426300 / +351218438661
Alameda das Comunidades Portuguesas, 1700-008 Lisboa
$48 - $50
Working hours
Mon:00:00-01:00; 06:00-23:59
Tue:00:00-01:00; 06:00-23:59
Wed:00:00-01:00; 06:00-23:59
Thu:00:00-01:00; 06:00-23:59
Fri:00:00-01:00; 06:00-23:59
Sat:00:00-01:00; 06:00-23:59
Sun:00:00-01:00; 06:00-23:59
Goldcar
Excellent 8.4 / 855 reviews
+351211451595 / +351211451381
Alameda das Comunidades Portuguesas 1700-007 Portela de Sacavém
$8 - $8
Working hours
Mon:07:30-23:00
Tue:07:30-23:00
Wed:07:30-23:00
Thu:07:30-23:00
Fri:07:30-23:00
Sat:07:30-23:00
Sun:07:30-23:00
Ok Rent A Car
Excellent 8.4 / 1 reviews
+34902360636
Rua General Humberto Delgado 2
Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
Routes Car Rental
Routes Car Rental
Excellent 8.4 / 2 reviews
+351217818296
Rua José Fonseca Carvalho, 9, 2685-869 Prior Velho
Working hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
Hertz
Excellent 8.3 / 24 reviews
+351219426300 / +351210410462
Alameda das Comunidades Portuguesas, 1700-008 Lisboa
$59 - $103
Working hours
Mon:06:00-23:59
Tue:06:00-23:59
Wed:06:00-23:59
Thu:06:00-23:59
Fri:06:00-23:59
Sat:06:00-23:59
Sun:06:00-23:59
Avis
Excellent 8.2 / 38 reviews
+351218435550
Alameda das Comunidades Portuguesas, 1700-111 Lisboa
$86 - $166
Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Surprice
Very good 7.8 / 960 reviews
+351300509199
Rua Américo de Jesus Fernandes, Lote G, 1800 - 023
$13 - $27
Working hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
First Rent
Very good 7.7 / 39 reviews
+351229568856
Alameda Das Comunidades Portuguesas, 1700-111 Lisboa
$86 - $419
Working hours
Mon:09:00-19:00
Tue:09:00-19:00
Wed:09:00-19:00
Thu:09:00-19:00
Fri:09:00-19:00
Interrent
Very good 7.6 / 134 reviews
+351211411381 / +351211451381
Alameda das Comunidades Portuguesas 1700-007 Portela de Sacavém 1700-007 Lisboa
Working hours
Mon:07:30-23:00
Tue:07:30-23:00
Wed:07:30-23:00
Thu:07:30-23:00
Fri:07:30-23:00
Sat:07:30-23:00
Sun:07:30-23:00
Drive&Go
Very good 7.5 / 5 reviews
+351963661824
Avenida Marechal Gomes da Costa nº 21 E, Lisbon
Working hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
Bravacar
Very good 7.2 / 296 reviews
+351219405350 / +351961437790
Rua Martires De Timor 28, Rua Figo Maduro 2, 2685-311, Lisbon
$28 - $49
Working hours
Mon:08:01-19:59
Tue:08:01-19:59
Wed:08:01-19:59
Thu:08:01-19:59
Fri:08:01-19:59
Sat:08:01-19:59
Sun:08:01-19:59
RightCars
Good 6.7 / 116 reviews
+351308811524
Rua Mártires de Timor Nº 28, Quinta do Figo Maduro,Lisbon,2685-331 Prior Velho
$28 - $48
Working hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
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