Lisbon Airport (LIS), Lisbon, Portugal
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Driver's country of residence is United States of America (USA) and age is 30-65
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Record-go at Lisbon Airport

Rua Prof. Henrique de Barros 11, 2685-338 Prior Velho
00351 211 357 424 / 00351 910 655 783 / 00351 910 655 655
Pick-up instructions
At the arrivals hall please proceed to exit number 2 in front of the taxis area, follow the exterior corridor on the right hand side until the shuttle Stop Location that is in front of the exit nr 4. Cross the road and wait next to the green Aerobus stop. There you will see our shuttle bus, a free service that will take you in comfort from the terminal to our office in less than 5 minutes. After landing call us on this number to avoid waiting times: 00351 910 655 655
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

South Africa
Seat Ibiza
10/11/24

Pros: Nothing. I will not rent or recommend Record-go

Cons: No empathy, no concern to help establish an amicable solution due to delay through Airline failure to deliver. Euro195 taken for NO ethical reason.

United Kingdom
Fiat 500X
10/9/24

Pros: The pick up was fine .

Cons: I recently had a very frustrating experience with Record Go Car Agency that I feel compelled to share. We almost missed our flight due to a lack of available transportation back to the airport, which was incredibly stressful. Two members of the staff were extremely unhelpful, repeatedly stating that our transfer would arrive without providing any real information. We ended up waiting nearly 45 minutes for the van to return, and they were less than honest about traffic conditions on the way back

United Kingdom
Fiat 500
10/1/24

Pros: Jason was really friendly and helpful, understand the customer.

Cons: I've arrived on Sunday and I didn't find ant van to pick up us, after 45 minutes I didn't see any van and I paid 12 euro taxi and 1h45 waiting to pick up the car.

United Kingdom
Fiat 500
9/29/24

Pros: Poor costumer service. Vehicle surrounded with scratches. I am still waiting for the deposit money: returned on 26/09/2024. I was previously advised that the return of deposit would have been automatic on returning of the rental car, however today is the 29/09/2024, I am still awaiting for my money to reach my bank account.

Cons: Poor costumer service and long waiting time to collect.

Canada
Fiat 500X
9/25/24

Pros: Fast drop off

Cons: Slow pick up and employees are not friendly. After driving less than 100kms a pop up on the dashboard appeared saying car needed to be serviced.

United Kingdom
Seat Ibiza
9/21/24

Pros: Nothing

Cons: Scratched Old car and slow worker at the desk

Israel
Seat Ibiza
9/18/24

Pros: Good car and friendly service

Cons: A minus is the inflexible terms. We had a flight change and i wanted to extend my rental for a bit, but the company’s policy does not allow this.

Portugal
Fiat 500
9/2/24

Pros: They clean the car just before the pick-up

Cons: I had to wait almost two hours to pick up the car. I was told that this was because they had a lot of reservations, and that usually happens on Saturdays and Mondays. If they know that this is recurrent, they should be able to manage it better

Mexico
Volkswagen Polo
8/29/24

Cons: Not enough agents Checking in. Long lines.

Finland
Seat Leon
8/22/24

Pros: Car good and agent was kind and informed about the speed cameras and what to think about, when driving in Lisbon. Many thanks!

Cons: 1500€ in deposit, 4€/day max 20€ for toll gate sensor, 100€ in deposit +100€ in fuel deposit, in total 1700€ in deposit! Total chaos when dropping of the car, waiting 30 min for drop off, 30 min for coach and only place for 2/4 persons. I had to run 30 minutes to airport to get the flight. Thus 1,5h time for dropping off the car!

United Kingdom
Seat Ibiza
8/11/24

Pros: Dropping off site easy and quick

Cons: Car in very poor condition no antenna, one of the buttons of the steering wheel was missing and the light blinded me until I stuck a piece of tissue in the hole no good value for money

Canada
Mitsubishi Eclipse
6/9/24

Pros: Drop-off was easy.

Cons: Car had too many scratches.

Canada
Fiat 500
5/9/24

Pros: Good english

Cons: Found the insurance fees overprice

Canada
Seat Leon
5/7/24

Pros: The return was easy.

Cons: Didn't find the pickup rental agent to be understanding with a firstime renter in Europe. Also a brochure on Eurpean street signs and what they mean.

United States of America (USA)
Fiat 500
4/30/24

Pros: I never received my rental because they were closed

Cons: They were closed, they had no shuttle service I waited for them to pickup, when I called no one answered the phone, took a taxi to the location and it was closed,went back to the airport and paid a 199 euros for a 2 day rental, the next day I spent one hour at the office to be told my rental was canceled and I

Portugal
Seat Ibiza
4/24/24

Pros: Great price, nice employees, shuttle available, car in good condition.

Cons: 3 hour wait to pick up car! Poor employees are overworked, staying until 4 am for clients and not paid for overtime.

Norway
Seat Ibiza
4/22/24

Cons: The pickup took more than 2 and half our. They had a qui system but some managed to pass the qui

United Kingdom
Hyundai Tucson
4/22/24

Pros: Car was decent

Cons: No contact, no pick up, poor servicez

Lithuania
Seat Leon
4/18/24

Pros: New car, low price

Cons: Waiting for a two hours for a car pickup

Ireland
Fiat 500
4/13/24

Pros: Estava amassado, não era o carro qué imaginei... Quase me dream Uma van pra sair a cidade.

Portugal
Seat Leon
4/12/24

Cons: They added 100 + 100 so 200+ eur security deposit on top of the 1200 eur security deposit that was in the deal on the website, I dont know if you knew about this and didn't write it on the deal, or they didn't inform you about this, but anyway this costed me quite a bit since I had to opt for the insurance deal then which is way more expensive and I could have avoided it if I knew the total security deposit...

United Kingdom
Seat Ibiza
4/6/24

Pros: Very efficient and friendly staff

United Kingdom
Fiat 500
4/3/24

Pros: Efficiency and speed

Cons: Nothing

France
Fiat 500
4/3/24

Pros: Nothing. I was scared the whole time they would not pay back everything and they did not.

Cons: I did not use via verde, I gave the car back with the tank full. They took 1100€ , 900€ caution , 100€ for via verde 100€ for the gas tank. They had to give me all this back, but only sent 1000€.

Portugal
Fiat 500
3/18/24

Pros: Everything was fine! Get the full insurance and there's no problems.

Cons: Very friendly.

Canada
Seat Ibiza
3/17/24

Cons: Waited in line for over an hour to get my car

France
Seat Leon
3/13/24

Pros: A really friendly service.

United Kingdom
Seat Leon
3/10/24

Pros: Car rental price

Cons: Had to wait for nearly an hour and a half to get the car at the desk ruined the plans I had for the evening. I will avoid booking with record-go in the future

United States of America (USA)
Seat Leon
3/5/24

Pros: Porto drop off was awesome, in and out and very nice and professional.

Cons: Lisbon pick up was the worst experience I've had in 35 years is international travel. We waited to be seen an hour and a half with only a handful of renters in line. Then we were told we had to buy their full coverage insurance to be covered although we'd already bought full coverage online at the time of booking. It felt very much like a scam, but what choice do you have when your rental company is telling you the full insurance you bought at booking is not going to cover anything?

United Kingdom
Seat Ibiza
2/29/24

Pros: Alyne, the customer service advisor was very diligent and provided me a good experience as customer. I will definitely use this company again in near future.

Canada
Seat Ibiza
2/28/24

Pros: The service and the people were great

Portugal
Seat Leon
2/28/24

Pros: Good cars

Cons: Time for pick up.ore than One hour

Poland
Fiat 500
2/19/24

Pros: I recommended Patrizia Maria - very nice and helpful

Italy
Fiat 500
2/17/24

Pros: We received a great assistance service during the check-in.

Cons: 40’ to retire the car (40’ after the reservation time)

Canada
Fiat 500
12/21/23

Pros: Friendliness price selection

Cons: Nothing pleasurable experience

Canada
Fiat 500
12/12/23

Pros: It was indifferent.

Cons: "All places" need to provide a WhatsApp contact for when you arrive you can easily get a hold of them using Wi-Fi if needed, without needing data to call there #, after waiting at there pick up location too long I was obligated to perches data at a hire price if I were to get it off sight .

Canada
Seat Ibiza
12/2/23

Pros: Agents were pleasant and helpful

Cons: No issues

Canada
Fiat 500
11/5/23

Pros: The ease to pickup the car through their shuttle at the airport.

Cons: Not getting the car I asked for or similar, I order a mini Fiat, got a larger car, 4 doors and accidented in both sides, hits over the back wheels. Also, made a deposit for "Via Verde" which is in case you pass through those lanes crossing the tolls on the highway, which I didn't, I passed through regular tolls in which I had proof of payment in both of the occasions I passed through tolls. Four(4) days after my arrival I still haven't gotten my reimbursement of €100.

United States of America (USA)
Fiat 500X
10/31/23

Pros: Nothing. It was trrrible

Cons: There was a very long wait time to get the car (1.5 hours and I was 4th In line), there were many hidden fees, the car was not well maintained. I have rented many cars before and this was my worst experience.

United States of America (USA)
Mitsubishi Eclipse
10/30/23

Pros: The service is great the shuttle employee from brasil young blue eye in Lisbon was the more kindness person ever I was in distress a mess my dad sofer a heart failure and he went above and beyond to calm me down and make sure I was ok to drive and help me set gps I couldn't do he was 5 stars thank you for your kindness

Cons: Very good

Hungary
Seat Ibiza
10/29/23

Cons: Communication was a pain.

Portugal
Fiat 500
10/27/23

Cons: Impossível falar com a empresa por telefone. Não devolveram os valores da caução corretamente e não consigo falar nos números disponíveis.

Latvia
Hyundai Tucson
10/27/23

Pros: Easy and fast!

Poland
Seat Leon
10/24/23

Pros: Insurance provided by Record-go available here.

United Kingdom
Fiat 500
10/21/23

Pros: Shuttle was easy to find and drop off was quick

Cons: Took an 45 minutes to be seen by an agent to pick up the vehicle, and we're additional costs on collection. Staff were helpful once we were seen.

Canada
Seat Leon
10/19/23

Cons: my deposit with DiscoverCars was not included in the overall rental cost, and after returning the car RecordGo added an additional 125 euros charge to my Visa, for which they have not yet provided a clear explanation; we only incurred 25 euros of toll charges, returned the vehicle with a full tank of gas, and caused no damages to the vehicle, so it remains a mystery despite many emails and phone calls to the company.

Canada
Seat Leon
9/19/23

Cons: The car was not to our satisfaction as the GPS did not function as required and there was no back up camera on upgraded bigger car

United States of America (USA)
Seat Alhambra
9/12/23

Pros: Everything went smoothly.

Cons: The minivan had a minor problem with one of the sliding doors.

United States of America (USA)
Seat Ibiza
9/12/23

Pros: Great Service. Very Friendly.

Cons: Car smelled of smoke.

Canada
Seat Leon
9/11/23

Pros: Not much

Cons: Inordinate amount of time to pick up a car… 2 hours from tgwczlusbon Airport. Cheap, but maybe for a reason

United States of America (USA)
Seat Leon
9/11/23

Cons: I had to wait over an hour to get the car

Israel
Mitsubishi Eclipse
9/9/23

Pros: the car

Cons: Upon arriving at the rental location, I expected a quick and efficient process, but instead, I found myself waiting for what felt like an eternity. The representatives appeared to be understaffed, and there was a severe lack of organization. It took an excessive amount of time to complete the paperwork and even longer to receive the car keys.

United Kingdom
Seat Leon
9/6/23

Pros: Very clear information about the costs

Cons: Nothing.

United States of America (USA)
Seat Ibiza
9/5/23

Pros: yes, for a low cost company. the pick up took me 90min because the store is too busy and the process is not so efficient

Cons: time to pick up, cars have high millage what you should check the car before get in a long trip

Slovenia
Fiat 500
9/4/23

Cons: Nobody anwers the telephone

France
Fiat 500
9/2/23

Cons: Ils font des arnaques touristes ils m'ont fait payer 662 € ils m'ont rajouté des assurances en plus de l'essence et du péage. Alors que cette assurance je l'avais pris avec discovercars

Belgium
Seat Leon
7/28/23

Pros: friendly staff, no fuss on drop-off, recent car

Cons: long wait on pick-up, difficulty finding drop-off point, car dented and scratched on all sides

Poland
Fiat 500
7/23/23

Pros: Profesjonalna, szybka obsługa, tranfer z i do lotniska, polecam

Mexico
Fiat 500
7/13/23

Pros: Nothing

Cons: The cae agents in Lisboa are rude and want ro charge extra insurance.

United States of America (USA)
Seat Leon
6/29/23

Pros: The person I interacted with at the front desk was pleasant.

Cons: They combine the cost of the rental car and the gas deposit into a single purchase, rather than charging them separately. This makes it more difficult for a customer to keep track of their refund, and perhaps more difficult for RecordGo to GIVE the refund. Although, maybe that's done on purpose?

United States of America (USA)
Seat Ibiza
6/24/23

Pros: Agent was very accommodating.

Cons: Challenge to find a rep at the airport pick up. No obvious signs.

United Kingdom
Seat Leon
6/16/23

Pros: great people, good customer service

Canada
Seat Ibiza
6/16/23

Pros: Very welcoming and efficient personnel

Canada
Seat Ibiza
6/16/23

Pros: We had a terrible experience with RecordGo. We went the night prior to ask where to drop the keys off since Antonio told us the business next door. The employees that were there that night told us that it was impossible, against company policy and that we were lying that one of RecordGo’s employee said that. We didn’t get a refund for the insurance which we only took to be able to return the car early morning next door. Antonio was a really nice guy just trying to help out with a good idea.

Cons: The other employees that told us we couldn’t return the car like we had been told by Antonio and that they couldn’t do anything for us made RecordGo’s service terrible and we will never do business with DiscoverCar or RecordGo again.

Canada
Seat Ibiza
6/15/23

Pros: The meet up at the airport was fairly easy.

Cons: The pick up in Lisbon was atrocious.

United States of America (USA)
Seat Ibiza
6/1/23

Pros: Hard to find but otherwise fine.

Costa Rica
Fiat 500
5/31/23

Cons: They didn’t pick me up the first night from the airport and I had to spend the night at the airport cause I had no where else to go. Then in the morning when they finally came and pick me up, the car was ent ready, I had to wait for them to wash it. I still got charge for the first day and not sure how the $100 deposit for gas is been reimbursed cause I returned the car with a full tank. Check in was really bad cause the girl didn’t speak any English and spoke very fast portugués.

United Kingdom
Seat Ibiza
5/24/23

Pros: It was pretty smooth process.

Cons: They are off airport so you need to use the courtesy minibus.

Canada
Fiat 500
5/17/23

Pros: Cheap and fast

Cons: Hard to find the meeting point at the airport.

Spain
Fiat 500 Lounge
5/16/23

Cons: Me cobraron 100€ de mas , los reclame y no me los devolvieron

Switzerland
Seat Ibiza
5/14/23

Pros: Friendly staff.

Cons: The car needed service when picked up. We still drove the two weeks without problems.

Canada
Seat Ibiza
5/13/23

Pros: Very professional staff great command of languages very clear with their instructions

Cons: Nothing it was a great experience

Ireland
Seat Ibiza
5/11/23

Pros: Quality of the Cars

Cons: Rudeness of one member of the Staff

Slovenia
Mitsubishi Eclipse
5/5/23

Pros: Nothing really.

Cons: No drop off outside working hours (morning opening hours at 7:00) - late if you have early flight. Spent 1 hour waiting in queue for car pick up. Car had a faulty tire pressure sensor and was always indicating pressure loss even after checking the pressure. Exhaust pipe damaged and hanging down below the car so it scrapped the floor a few times on speed bumps. Car windows and windshield were dirty inside. Not possible to reach by phone. Had to get their extra insurance.

South Africa
Hyundai Tucson
5/4/23

Pros: Counter service was efficient

Cons: The fact that we need to return the car with a full tank

Netherlands
Seat Ibiza
5/3/23

Pros: rental agents very friendly , fast pik up and drop car

Cons: picking up raport was not good , lot of damages were not menstioned, agent said no problem but i did fotos and during pikking up was problem with becaue scraches were not mantined , good from me because i made 15 fotos during pik up .

Australia
Mitsubishi Eclipse
5/2/23

Pros: The Agents were very nice and competent

United Kingdom
Fiat 500
4/27/23

Cons: I was in a car accident a

United States of America (USA)
Seat Ibiza
4/26/23

Pros: Very fast and efficient service 😊 great shuttle service too.

Israel
Fiat 500
4/25/23

Pros: Clean car, super nice representative

Cons: It took us almost 2 hours (I am not kidding) to get the car. Due to a VERY long line they had at pick up point

United Kingdom
Seat Ibiza
4/19/23

Pros: the first car was not very confident, because we were going to take the highway, I went back there the next day, I asked to change the car, I had no problem and in 5 minutes everything was solved

Cons: Yes

Italy
Seat Ibiza
4/18/23

Cons: the car company asked for a security deposit of 1100 EUR, they said this would be refunded immediately after return of the car. I delivered the car according to contract m but instead of returning the deposit they charged my credit card with the full amount of 1100EUR. I'm sure this is a mistake, but after contacting their customer service I didn't get a reply yet.

Luxembourg
Fiat 500
4/18/23

Cons: Spent 2 hours to finally get the car. And the car was quite dirty inside and smelly.

Canada
Seat Ibiza
4/16/23

Pros: Easy to pick up and drop off.

United Arab Emirates
Citroen C5 Aircross
4/1/23

Pros: Ease of getting and dropping off the car, at the rental location

Cons: It’s not a drop-off at the airport, although they provide. Free Shuttle service. So that’s ok.

Bulgaria
Seat Ibiza
3/31/23

Cons: There was some taxes that I did not expect, and the amount blocked by the provider was a bit too much. I also did not understand why you offer another insurance on top of the insurance that I paid when booking.

United States of America (USA)
Opel Astra STW
3/29/23

Pros: No much

Cons: Unwilling to meet our scheduling as we visited a foreign country

Canada
Seat Ibiza
3/24/23

Pros: The shuttle and efficient service

Cons: At the dropping off, everything was all right with the car, I've signed their voucher but they forget to sign mine.

Canada
Seat Leon
3/17/23

Pros: Friendly and professional

Czech Republic
Opel Astra STW
3/13/23

Pros: They helped me with other problem unrelated to renting. Big thanks

Cons: Initially they assigned me smaller can than paid for (Škoda Scala instead of Opel Astra wagon), only after asking we were told Astra (or similar class) is not available and we can choose higher

United States of America (USA)
Toyota Aygo
3/8/23

Pros: Car functioned beautifully. Finding the pick up location/shuttle at Lisbon was GREAT...as I simply phoned the number provided and the driver directed us to his location (SO EASY).

Cons: At drop off....it was crowded and we waited in the street for a bit before the garage area had enough space for us to pull in and return. But, once we were inside, the checkout process was simple and quick.

Canada
Opel Astra STW
2/21/23

Cons: They gave us a car with a slow leak in the tire & then charged us to replace the tire.

United States of America (USA)
Seat Ibiza
2/16/23

Pros: Over all, not bad.

Cons: A little disorganized upon returning the car.

United States of America (USA)
Seat Leon
2/16/23

Pros: Affordable prices and great car

Canada
Seat Leon
2/15/23

Pros: The car had all safety features on it and everything worked fine.

Cons: The agent that worked with us was lacking people skills. He had a superiority attitude, he gave us confusing information in regards to the transponder. He did not deactivated it and that prevented us from properly paying our tolls. He did not even attempt to resolve the situation when we returned the car but kept warning us about fine and charging our credit card.

United Kingdom
Seat Ibiza
1/24/23

Pros: I trust them. I rent from them even if there are other cheaper offers.

Hungary
Opel Astra STW
1/22/23

Pros: Easy drop on and drop off.

Cons: Car was a little bit worn out, but anyway worth the money.

Portugal
Seat Leon
1/19/23

Pros: no problems to change an unfit car

Cons: not able to pick another model from the same category

Portugal
Fiat 500 Lounge
1/12/23

Pros: Quick check in and check out

Cons: The car had structural damage which allowed rain to go inside

Brazil
Seat Leon
1/7/23

Pros: The drop off process was efficent and quick

Cons: The rental representative at picking up was not friendly enough

Netherlands
Toyota Aygo
1/5/23

Pros: they're easy-going and relaxed

Cons: pick-up is a bit slow; there are 6 desks but only two of them are staffed...

Israel
Seat Ibiza
12/2/22

Cons: I did a small damage to the car during parking and they charged me but didn't send any documents I need for the full coverage insurance

Luxembourg
Seat Ibiza
11/28/22

Pros: Trop de temps d’attente (1 bonne heure) pour la mise à disposition de la voiture

Cons: Trop peux de personnel au guichet Prise de ticket n’est pas assez visible

United Kingdom
Fiat 500 Lounge
11/21/22

Pros: Fair and trustworthy.

United States of America (USA)
Seat Ibiza
11/18/22

Cons: I would like to receive formal statement of all charges by email after the contract is closed. This is not done.

Brazil
Seat Ibiza
11/16/22

Pros: The friendly of the people.

Cons: The time to pick up and drop off, the range is very shortly, it will be great to have expanded hours without pay an extra fee

Italy
Fiat 500 Lounge
11/12/22

Cons: I had no idea where to bring back the car. I the confirmation email I had clear instruction how to pick up. But for the retour it was written that I would have received information during the pick up. At the end I had no idea where to go. Luckily I could find the address in internet.

Canada
Mitsubishi Eclipse
11/4/22

Pros: Thanks to the team Reecord-go

Canada
Seat Ibiza
10/14/22

Pros: Fast, friendly staff that spoke English, no deductible option

Cons: Should include more info about the 100 Euro deposit for tolls and 100 Euro deposit for gas required at the desk when booking in advance online

United States of America (USA)
Fiat 500 Lounge
10/13/22

Pros: Perfect service

Canada
Seat Leon
10/5/22

Pros: I was picked up by the shuttle from the airport to their office within a decent time. Served at the counter in a polite and professional manner. The Check out was quick and easy. All in all everything went well.

Cons: The car was pretty beat up. It still ran well tho. For the price I paid compared to what other companies were charging, it didn't bother me too much.

United States of America (USA)
Mitsubishi Eclipse
10/5/22

Pros: The staff were friendly and helpful and it was a seamless process in a foreign country. 10/10 would recommend and I would use them again!

Denmark
Seat Ibiza
10/4/22

Pros: Not the best experience with Record-go this year. Rented a car last year too with much better service and efficiency

Cons: 90 minutes wait in the airport claiming the there were system problems. 60 minutes wait in the car rental office - where they claimed that there were no system problems - 2 and a half hours just to get the car in all. Generel conditon of the car was pretty poor. Rather dirty car especially inside.

Estonia
Seat Ibiza
9/10/22

Pros: The only positive thing is fast deposit return

Cons: Working hours start at 7 00, but we could get the shuttle only at 7 30 All phones are not working. Made over 10 calls during 2 days. Email is not responding. Discovercars email as well. Car rental extension only at office!!! Ridiculous The car was absolutely dirty. All glasses so dirty that in the sun you could see nothing. All seats looked like horse was sweating there for weeks. All other parts full of dust and dirt. Fuel difference in 10km is a big problem (though because... / letters limit/

United States of America (USA)
Seat Ibiza
9/6/22

Pros: They picked us up. Car was ready. Drop off went smoothly.

Cons: Like all providers they push additional insurance but I was glad I took it.

United States of America (USA)
Fiat 500 Lounge
9/5/22

Pros: Nothing at all.

Cons: The staff is horrific, the cars are damaged and dirty, the wait time was 6 hours past what we had reserved. NEVER rent here.

United Kingdom
Seat Ibiza
9/5/22

Pros: Nothing. I'll not recommended this company.

Cons: Car was dirt, with problems, broken parts, front seat totally wet.

United States of America (USA)
Mitsubishi Eclipse
9/5/22

Pros: Affordable (base pricing) and nice car options. Relatively easy booking.

Cons: The pick up process took quite some time, and I think they swindled us into doubling down on paying for added coverage/insurance. Also, getting a hold of the office and/or a representative was quite difficult. Lastly, we got a hybrid, and they didn't have the battery even half charged.

United Kingdom
Seat Leon
8/30/22

Pros: Drop off was ver fast and efficient, but am yetbto receive confirmation of final charges and refund on card.

Cons: Had to use the same card for deposit and rental payment despite these being processed as two distinct transactions. Pick up process was incredibly slow.

United Kingdom
Seat Ibiza
8/27/22

Pros: It was non-nonsense, efficient, friendly and helpful.

United States of America (USA)
Fiat 500 Lounge
8/24/22

Cons: Stole my money

Canada
Seat Ibiza
8/22/22

Pros: Fast pickup

Cons: Couldn't reach customer service through phone and only automated emails replies to get a replacement car when it had a mechanical failure. Spent the last 2 days of our rental without a car.

United States of America (USA)
Fiat 500 Lounge
8/20/22

Pros: Great staff

Cons: Dirty car windows

United States of America (USA)
Seat Ibiza
8/19/22

Pros: I picked up the car at the right time with no lines. I was done in 15 min although the agent was thorough and showed me every (small) imperfection in the car as well as all the controls, and advised me on ViaVerde toll charging. I dropped it off at a very busy time and it still took only 10 min for the agent to thoroughly review the car and process the documentation. It is GREAT that there is a person at the airport to guide those with reservations.

Cons: One small invonvenience. I was told I would receive the returned car condition report by email and I haven't yet received it.

France
Fiat 500 Lounge
8/18/22

Cons: Had to give me a refund for an insurance, still waiting

Canada
Fiat 500 Lounge
8/9/22

Pros: See above.. what service?

Cons: How long do you expect people to wait? 3-4 hours? Seriously?

Denmark
Seat Ibiza
8/9/22

Cons: Too much waiting time when picking up the car. Quick and efficient when returning.

Sweden
Seat Ibiza
8/6/22

Pros: It was the best price in the area

Cons: One tyre was leaking air slowly. When returning the car next day we have to argue quite long to not have to pay a new deposit. And they also first suggested that I should go and repair the car myself and pay for it because otherwise the cost of the tyre would be deducted from my deposit. All this even though the car was clearly faulty from before! Luckily, after arguing for a while and convincing them it wasn’t my fault they let me have a new car, but it really shouldn’t been a question…

Canada
Fiat 500 Lounge
8/4/22

Pros: Nothing

Cons: They won't refund me what they promised via email!

United States of America (USA)
Fiat 500 Lounge
8/4/22

Pros: Friendly, personable staff. We felt bad not speaking the native language, but they were accommodating and easily spoke English

Portugal
Seat Ibiza
8/3/22

Pros: Car was in a good condition

Cons: Absolutely unacceptable waiting times and really bad customer service by being unreachable via phone

United States of America (USA)
Fiat 500 Lounge
8/3/22

Pros: how fast it was to hand over the vehicle when it was returned

Cons: the extremely high deposit, which they presumably set so high in order to be able to offer their product. in this case you do not have to pay the deposit.

United Kingdom
Seat Ibiza
8/2/22

Cons: air conditioning didnt work well 20 minute wait

Belgium
Seat Ibiza
8/2/22

Pros: very nice service, very attentive and we even got a nice car upgrade (brand new car)!

Singapore
Seat Ibiza
8/1/22

Pros: Easy pickup at airport.

Cons: Takes way too long to get the car. It should never take 1.5 hours

United States of America (USA)
Seat Leon STW
8/1/22

Pros: They worked with us since they didn't have a car for us the next day. We missed the rental reservation due to a canceled flight.

Cons: It took more than an hour to get to our ticket (time slots upon arrival)

United States of America (USA)
Seat Ibiza
7/25/22

Pros: nothing

Cons: took almost 2 hrs of waiting to get the car. It had mechanical problems and leaking tire.

Mexico
Fiat 500 Lounge
7/18/22

Pros: Organized

Cons: The car was in absolute poor mechanical conditions; we had (2) flat tires in our trip and they only have 2 offices in Portugal which made it impossible to head back and return the car. Never again to use RecordGo.

United States of America (USA)
Seat Ibiza
7/6/22

Cons: Car are old and have a lot of miles

Portugal
Seat Ibiza
6/17/22

Pros: I like the provider as I have used it before. Nice people and the cars are good.

Cons: The check-in took longer than usual. It may have been just an exception.

Netherlands
Fiat 500 Lounge
6/15/22

Pros: Efficient, and friendly

Belgium
Seat Ibiza
6/14/22

Pros: Good conditions of the car, detailed assessment of damages and scratches before driving off, friendly Record go staff.

Portugal
Seat Leon
6/13/22

Pros: Efficiency in dropping the car

Cons: Too long waiting for the shuttle at the airport

United States of America (USA)
Fiat 500 Lounge
6/13/22

Pros: Good value. Ease of booking.

Cons: Wish we could have rented the size of car we reserved. Instead we were given a car 2 sizes up- gas consumption was more Tire pressure issues. We had to add air every 2 days.

France
Seat Ibiza
6/10/22

Pros: facile et raisonnable

Canada
Fiat 500 Lounge
6/6/22

Cons: Sent us out in a car that had EPR light on, no acceleration power, terrible performance

United Kingdom
Seat Leon
6/5/22

Pros: Nothing, completely jaded. Understaffed, very unpleasant experience, that I will not repeat. I will stick to the big brands

Cons: As above. Not fit for purpose bring off terminal with no proper provision of transportation. Just SO bad

United States of America (USA)
Seat Leon
5/21/22

Cons: i really have a nightmare time there.i dont have room to expres my self in this square.they provided me and all car scratches all araund.and they claim that i was responsable for it .it is a trap .never in my life encounter this situacion.

United States of America (USA)
Fiat 500 Lounge
5/13/22

Cons: Car was not in good mechanical order. Record go required I make two deposits in order to get a second rental.

Switzerland
Seat Leon
5/13/22

Cons: It was a complete mess. I reserved a midclass car but received a compact. I had only one requirement, which was, to be able to put the surfboard. I could only do, because I was alone in the car the whole time. If there had been a co-driver, it would never have worked out. When I asked the employee, he didn't even care, like "it's your problem". The car was in a very bad shape: 70'000km, the car was damaged all over, one tire sensor was broken...

United States of America (USA)
Mitsubishi Eclipse
5/10/22

Pros: See above

Cons: When I dropped of the car I had to chase someone down to help me checkout. I was ignored while a white man was helped. I am a black American woman and felt irritated about the way I was treated.

United Kingdom
Seat Leon
4/25/22

Pros: Very friendly and answered all questions honestly.

Cons: Only thing was the time spent picking the car up, but that's becoming more and more common.

United States of America (USA)
Seat Ibiza
4/23/22

Pros: The car was clean and the shuttle drivers were nice

Cons: When we arrived at the airport, we called the phone number given and their numbers were wrong. No option for English speakers, the front desk people were not friendly.

United Kingdom
Seat Ibiza
4/23/22

Pros: Very good staff.

Cons: Very hard to find when returning the car, no GPS in the cars and no information or signs to direct the person back to drop off the car.

United States of America (USA)
Seat Ibiza
4/21/22

Pros: Representative was patient give us a good deal and explain in detail.

France
Seat Ibiza
4/18/22

Pros: The service was excellent. The transfer to the airport was excellent.

Cons: The cars are a bit dated and needed servicing.

Spain
Mitsubishi Eclipse
4/18/22

Cons: We reserved a hybrid and the car was empty of battery when we arrived, and was a plug in (and the alternative also empty). The staff was helpful though and kind, and tried to charge it for a bit but the battery was still less than a 1/4 and we weren’t allowed to bring the charging cord. The customer service was good, but I wish The car had been charged since we had to spend a lot of money on gas and would not have reserved an SUV if we had known it was a plug in and that it would be empty.

Ireland
Seat Ibiza
4/15/22

Pros: Very little

Cons: No communication, no ability to manage booking online.

United States of America (USA)
Fiat 500 Lounge
4/14/22

Cons: Super long waiting time.

United Kingdom
Fiat 500 Lounge
4/10/22

Pros: Was very bad I was waiting no one come to pick me up I lost my car

United States of America (USA)
Fiat 500 Lounge
4/2/22

Pros: Free airport shuttle, friendly staff, quick service, great price, nice vehicles.

Cons: Takes a while for all deposits to be returned, but they do warn that it could be up to 2 weeks.

United States of America (USA)
Seat Ibiza
3/28/22

Pros: helpfull staff

Cons: business hours

United States of America (USA)
Seat Ibiza
3/27/22

Cons: Horrible rental experience. No one at the office answers the phone and they charged an outrageous amount for very minor scratch to the car

United Kingdom
Seat Ibiza
3/24/22

Pros: The guys at the shop are nice

Cons: The car was not clean and in awful condition....breaks didn't work and spent ages to pick up the car. They guys are nice but clearly understaffed

Canada
Seat Ibiza
3/14/22

Pros: They where ok overall. Highly stressed, under staffed and because of that impolite.

Cons: The car I was given had tire leaking issues in three of the four tires. It was quite dangerous considering the roads in Portugal, especially in the country.

United Kingdom
Fiat 500 Lounge
3/13/22

Pros: Great price, great car. No overselling the insurance. Fast drop off.

Cons: - they don't take Amex (when I booked the website said they DO) - it took over an hour to pick up the car (and only 2 people in front of us) - we booked from DiscoverCars and were looking out for that name at the airport. However it turned out it was Record2Go - instructions said to call them as soon as we landed and we phoned over 10 times and no one ever answered the phone - the driver who took us to the airport was texting and reading texts on his phone the whole time and we almost crashed

Belgium
Fiat 500 Lounge
3/7/22

Pros: Larger capacity pick up car

Cons: Good car!

United Kingdom
Seat Ibiza
2/22/22

Pros: Hassle free

Cons: Na

Finland
Seat Ibiza
1/15/22

Pros: Straightforward and hassle-free.

Cons: Nothing, I loved everything about them and I will use them again the future.

Portugal
Seat Ibiza
1/10/22

Cons: Paying and blocking with same credit card

Netherlands
Seat Ibiza
1/5/22

Pros: Friendliness

Cons: Overall condition of the car

Portugal
Seat Ibiza
12/17/21

Cons: Wait time; too much damage on car; they were unable to extend the rental without going to their offices.

United Kingdom
Fiat 500 Lounge
12/8/21

Pros: Nothing

Cons: No refund

Netherlands
Seat Ibiza
12/6/21

Pros: Nothing shitshow

Cons: No phone. Only for money. No help when you need it.

Spain
Seat Leon
12/3/21

Pros: Nothing everything was terrible

Canada
Seat Ibiza
11/30/21

Pros: Absolutely nothing. The car was fine, and the price seemed good, but the customer service was the worst I've ever experienced with a rental car company. It seemed that we were getting a good deal, but in the end it would have been worth paying more for a reputable rental company.

Cons: DO NOT RENT FROM RECORD-GO. After renting the car we decided to cross the border from Portugal to Spain but needed to inform Record-go that we planned to cross the border for coverage.Phoned the Lisbon office 50 times and no one answered; Sent WhatsAPP messages to the number they provided; they received our messages and read them, however zero response. We also sent email to cust. service and called central booking but no luck. Ridiculous.Spent hours but ended up renting another car for 4 days.

United Kingdom
Seat Ibiza
11/24/21

Pros: Friendly and helpful agents

Cons: hard communication

United Kingdom
Seat Ibiza
11/20/21

Pros: Not much

Cons: I was overcharged by 31 pounds.

Portugal
Seat Ibiza
11/19/21

Pros: condition of the car, fast delivery

Cons: there was nothing i didn´t like, but the delivery took a while

Israel
Seat Ibiza
11/17/21

Pros: Dropping off

Greece
Seat Ibiza
11/7/21

Pros: Nothing special, agents were ok.

Cons: Never answered the phone or email or Facebook text, when needed, not even the car service emergency number!

Portugal
Seat Leon
11/4/21

Pros: Quick and efficient

Cons: Car was full of scratches and bumps. I had to record a video before taking the vehicle in order to avoid issues when delivering.

United States of America (USA)
Seat Ibiza
10/28/21

Pros: Return process was fast and helpful agent

Cons: See above

Switzerland
Seat Leon
10/26/21

Cons: Very bad telephone attendence.. i called on sunday about 15 times and was not attended.. I dont know for what they have a telephone..

United Kingdom
Seat Ibiza
10/25/21

Pros: Good service

United States of America (USA)
Fiat 500 Lounge
10/17/21

Pros: David, our agent at Lisbon counter near airport was great!

Cons: The car was outstanding, made our trip wonderful, enjoyable and timely.

Netherlands
Seat Ibiza
10/16/21

Pros: They were friendly and helpful and took the time

Cons: It took a long time to get the car and they forgot to tell us how the car works , I mean how to turn on the lights , things like that .

United Kingdom
Seat Leon STW
10/5/21

Pros: Pick up van from airport to car rental and back.

Cons: The car was not the one expected being an Opel which is not as good as being a Seat. We do not want an estate The car was covered in scratches and we had to take numerous photographs of these and the clutch position is very high so very difficult to drive in hilly Lisbon. We were almost forced into buying a toll device And placing a huge deposit on the car despite having a waiver damage. We then have been charged a couple of bills with no email information as to why - toll charges were expected.

Canada
Seat Ibiza
9/14/21

Pros: Good car, good service, good price.

Cons: All good.

Canada
Seat Leon
9/13/21

Pros: Easy and simple

United States of America (USA)
Seat Leon
9/3/21

Pros: Great car and friendly agents. The car rental price was unbeatable for such a nice clean car.

Cons: No system for car return. Had to wait behind people picking up and there were only 3 agents working during very busy period. The agents were still friendly in spite of being overworked however. Also did not like the insurance cost offer from Record-go. It is same for 7 days as for 1 day! That is extremely unfair and I would not book insurance with them again.

United Kingdom
Fiat 500 Lounge
8/24/21

Pros: They were friendly, spoke excellent English and helpful.

Cons: The pick up office is always far too busy, especially in the mornings. This causes a lot of waiting around and can lead to mistakes on the booking.

Ireland
Seat Leon
8/23/21

Cons: Poor communication around shuttle to pick up. We were looking for a shuttle that said ‘Discover Cars’ and it wasn’t made clear that we should have been looking for RecordGo shuttle. Also, we returned the car two days early as our plans had changed and they didn’t entertain any possibility of any discount or allowance for it. I know it was probably in the small print, but if we had kept the car for two extra days I am sure we would have had to pay extra so by the same token they could have given

Spain
Seat Leon
8/17/21

Pros: The car was new and clean.

Cons: They said that we couldnt use a card from another person, but we ended up doing so.

Netherlands
Seat Leon
8/16/21

Cons: Got tricked into renegociating for the insurance, only found out at return of car. Recordgo is a tricky company

Poland
Seat Ibiza
8/8/21

Pros: nothing

Cons: They have blocked the money for fuel + toll unit - I have never experienced something like that. they have charged me over 200€ for a fingernail scratch on a wheel. since the drop off I didn't recieve any documents needed for my insurance company. The worst company I worked with since Years

Ireland
Seat Leon
8/8/21

Pros: Everthing was good with record car except discovery cars

Croatia
Seat Ibiza
8/3/21

Pros: Ljubaznost i susretljivost

Cons: Nema

United States of America (USA)
Seat Leon
7/26/21

Cons: As usual, an attempt at high pressure up-sell of unnecessary additional insurance. We had already purchased additional insurance through Discover cars. The car was completely wet when we picked it up. And it was inside a dark building with glaring lights. It was impossible to see all the MANY scratches and scrapes on the black car. But the rental agent assured us that was normal, and they weren't concerned about that. When we returned the car they billed us for a scratch on the bumper.

United States of America (USA)
Seat Ibiza
7/15/21

Pros: very professional and friendly. highly recommended.

Brazil
Seat Ibiza
7/10/21

Pros: respeito e agilidade

Portugal
Fiat 500 Lounge
5/20/21

Pros: Eficacy end simpaty

Cons: Nothing

United Kingdom
Seat Ibiza
1/5/21

Cons: Terrible. We got there and they didn't take the credit card I have. They wouldn't budge or allow us to use my partner's card. They wanted us to instead be charged 250 euros to make a new rental when the original rental was about 50 euros.

United Kingdom
Seat Ibiza
12/29/20

Pros: Quick and clean

Cons: Cars to old.

Malta
Fiat 500 Lounge
12/24/20

Cons: I was not informed that the rental car office was not at the airport and i had to call and look for a pick up, same for drop off. I did a rent for Lisbon Airport and not km far from it.

Portugal
Fiat 500 Lounge
12/21/20

Pros: The attendant who received me at the delivery was very polite and quick in his work. The car was very good.

Cons: The day I went to get the car the attendant was talking to his girlfriend on the phone and left us waiting for about 5 minutes. Work and personal life are not mixed and the client is not left waiting. And when I went to return the car, they charged me 200 euros for a tire that was in very good condition, but unfortunately it had a nail, because during my wanderings in Lisbon the nail probably stayed in the tire causing it to lose air, but a tire repairman would solve the problem and would probab

Canada
Fiat 500 Lounge
11/11/20

Pros: They were very honest and didn’t try to force extras upsells on me. It was also a very quick and friendly service.

Cons: When I arrived at the airport, The directions provided to navigate the airport to the Vodaphone boutique were not accurate. I arrived a few minutes after my pickup time and there was no Record-go representative. I had to call record go and they sent someone right away to pick me up.

United Kingdom
Seat Leon
11/8/20

Pros: Straight forward and relatively efficient

Cons: A little wait at the airport, I had to ring them for pick up

United Kingdom
Seat Leon
8/6/20

Pros: Once I got to the branch, the agents were very nice.

Cons: The time it took them to pick me up, was promised they would be there in 5min and it took them 45min. The car also had issues.

Sweden
Seat Leon
7/20/20

Pros: No long lines at the time we picked-up the car. Efficient process.

Cons: The fact that the high guarantee they say, can block my Mastercard for up to 30 days !!

Netherlands
Seat Ibiza
7/13/20

Pros: The way they helped me was very fast. And the honesty behind the price and quality. What you see is what you get.

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