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![Record-go at Lisbon Airport](https://www.discovercars.com/PartnerFiles/250/logo_70x35.png)
Record-go at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Drop-off was easy.
Cons: Car had too many scratches.
Pros: Good english
Cons: Found the insurance fees overprice
Pros: The return was easy.
Cons: Didn't find the pickup rental agent to be understanding with a firstime renter in Europe. Also a brochure on Eurpean street signs and what they mean.
Pros: I never received my rental because they were closed
Cons: They were closed, they had no shuttle service I waited for them to pickup, when I called no one answered the phone, took a taxi to the location and it was closed,went back to the airport and paid a 199 euros for a 2 day rental, the next day I spent one hour at the office to be told my rental was canceled and I
Pros: Great price, nice employees, shuttle available, car in good condition.
Cons: 3 hour wait to pick up car! Poor employees are overworked, staying until 4 am for clients and not paid for overtime.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
All rental vehicles are equipped with a transponder that can be used for paying for all toll roads.
You’ll be charged a service fee of2.08 EUR day up to a maximum of 20.79 EUR rental in addition to the tolls, which will be charged to your credit card after the rental period.
Personal consumption will be charged separately at the end of the rental period.
You may also be required to leave an additional deposit for tolls.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Otherwise, the renter must provide an International Driver Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, valid driver license, credit card on a main drivers name, booking voucher, proof of home address (e.g. Utility bill).
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
Crossing country borders is allowed to the following countries: Spain-Mainland, Gibraltar.
Additional charges will be applied in case the car is crossing state or region borders.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Details are available from the rental company's reservation office.
Additional charges will be applied.
Additional drivers must be present when picking up the vehicle.
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Diesel vehicles are available for an additional charge.
Alternatively, the renter may purchase a tank full of fuel at the time of rental and return the tank empty.
At time of drop off, customers should return the vehicle with a full tank and be able to show the gas station receipt confirming they have filled the tank, in order for the fuel deposit to be refunded.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
Pick-up & Drop-off
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