Record-go at Lisbon Airport

Pros: Easy and fast!

Pros: Insurance provided by Record-go available here.

Pros: Shuttle was easy to find and drop off was quick

Cons: Took an 45 minutes to be seen by an agent to pick up the vehicle, and we're additional costs on collection. Staff were helpful once we were seen.

Cons: my deposit with DiscoverCars was not included in the overall rental cost, and after returning the car RecordGo added an additional 125 euros charge to my Visa, for which they have not yet provided a clear explanation; we only incurred 25 euros of toll charges, returned the vehicle with a full tank of gas, and caused no damages to the vehicle, so it remains a mystery despite many emails and phone calls to the company.

Cons: The car was not to our satisfaction as the GPS did not function as required and there was no back up camera on upgraded bigger car

Pros: Everything went smoothly.

Cons: The minivan had a minor problem with one of the sliding doors.

Pros: Great Service. Very Friendly.

Cons: Car smelled of smoke.

Pros: Not much

Cons: Inordinate amount of time to pick up a car… 2 hours from tgwczlusbon Airport. Cheap, but maybe for a reason

Cons: I had to wait over an hour to get the car

Pros: the car

Cons: Upon arriving at the rental location, I expected a quick and efficient process, but instead, I found myself waiting for what felt like an eternity. The representatives appeared to be understaffed, and there was a severe lack of organization. It took an excessive amount of time to complete the paperwork and even longer to receive the car keys.

Pros: Very clear information about the costs

Cons: Nothing.

Pros: yes, for a low cost company. the pick up took me 90min because the store is too busy and the process is not so efficient

Cons: time to pick up, cars have high millage what you should check the car before get in a long trip

Cons: Nobody anwers the telephone

Cons: Ils font des arnaques touristes ils m'ont fait payer 662 € ils m'ont rajouté des assurances en plus de l'essence et du péage. Alors que cette assurance je l'avais pris avec discovercars

Pros: friendly staff, no fuss on drop-off, recent car

Cons: long wait on pick-up, difficulty finding drop-off point, car dented and scratched on all sides

Pros: Profesjonalna, szybka obsługa, tranfer z i do lotniska, polecam

Pros: Nothing

Cons: The cae agents in Lisboa are rude and want ro charge extra insurance.

Pros: The person I interacted with at the front desk was pleasant.

Cons: They combine the cost of the rental car and the gas deposit into a single purchase, rather than charging them separately. This makes it more difficult for a customer to keep track of their refund, and perhaps more difficult for RecordGo to GIVE the refund. Although, maybe that's done on purpose?

Pros: Agent was very accommodating.

Cons: Challenge to find a rep at the airport pick up. No obvious signs.

Pros: great people, good customer service

Pros: Very welcoming and efficient personnel

Pros: We had a terrible experience with RecordGo. We went the night prior to ask where to drop the keys off since Antonio told us the business next door. The employees that were there that night told us that it was impossible, against company policy and that we were lying that one of RecordGo’s employee said that. We didn’t get a refund for the insurance which we only took to be able to return the car early morning next door. Antonio was a really nice guy just trying to help out with a good idea.

Cons: The other employees that told us we couldn’t return the car like we had been told by Antonio and that they couldn’t do anything for us made RecordGo’s service terrible and we will never do business with DiscoverCar or RecordGo again.

Pros: The meet up at the airport was fairly easy.

Cons: The pick up in Lisbon was atrocious.

Pros: Hard to find but otherwise fine.

Cons: They didn’t pick me up the first night from the airport and I had to spend the night at the airport cause I had no where else to go. Then in the morning when they finally came and pick me up, the car was ent ready, I had to wait for them to wash it. I still got charge for the first day and not sure how the $100 deposit for gas is been reimbursed cause I returned the car with a full tank. Check in was really bad cause the girl didn’t speak any English and spoke very fast portugués.

Pros: Very professional and cordial

Pros: It was pretty smooth process.

Cons: They are off airport so you need to use the courtesy minibus.

Pros: Cheap and fast

Cons: Hard to find the meeting point at the airport.

Cons: Me cobraron 100€ de mas , los reclame y no me los devolvieron

Pros: Friendly staff.

Cons: The car needed service when picked up. We still drove the two weeks without problems.

Pros: Very professional staff great command of languages very clear with their instructions

Cons: Nothing it was a great experience

Pros: Quality of the Cars

Cons: Rudeness of one member of the Staff

Pros: Nothing really.

Cons: No drop off outside working hours (morning opening hours at 7:00) - late if you have early flight. Spent 1 hour waiting in queue for car pick up. Car had a faulty tire pressure sensor and was always indicating pressure loss even after checking the pressure. Exhaust pipe damaged and hanging down below the car so it scrapped the floor a few times on speed bumps. Car windows and windshield were dirty inside. Not possible to reach by phone. Had to get their extra insurance.

Pros: Counter service was efficient

Cons: The fact that we need to return the car with a full tank

Pros: rental agents very friendly , fast pik up and drop car

Cons: picking up raport was not good , lot of damages were not menstioned, agent said no problem but i did fotos and during pikking up was problem with becaue scraches were not mantined , good from me because i made 15 fotos during pik up .

Pros: The Agents were very nice and competent

Cons: I was in a car accident a

Pros: Very fast and efficient service 😊 great shuttle service too.

Pros: Clean car, super nice representative

Cons: It took us almost 2 hours (I am not kidding) to get the car. Due to a VERY long line they had at pick up point

Pros: the first car was not very confident, because we were going to take the highway, I went back there the next day, I asked to change the car, I had no problem and in 5 minutes everything was solved

Cons: Yes

Cons: the car company asked for a security deposit of 1100 EUR, they said this would be refunded immediately after return of the car. I delivered the car according to contract m but instead of returning the deposit they charged my credit card with the full amount of 1100EUR. I'm sure this is a mistake, but after contacting their customer service I didn't get a reply yet.

Cons: Spent 2 hours to finally get the car. And the car was quite dirty inside and smelly.

Pros: Easy to pick up and drop off.

Pros: Ease of getting and dropping off the car, at the rental location

Cons: It’s not a drop-off at the airport, although they provide. Free Shuttle service. So that’s ok.

Cons: There was some taxes that I did not expect, and the amount blocked by the provider was a bit too much. I also did not understand why you offer another insurance on top of the insurance that I paid when booking.

Pros: No much

Cons: Unwilling to meet our scheduling as we visited a foreign country

Pros: The shuttle and efficient service

Cons: At the dropping off, everything was all right with the car, I've signed their voucher but they forget to sign mine.

Pros: Friendly and professional

Pros: They helped me with other problem unrelated to renting. Big thanks

Cons: Initially they assigned me smaller can than paid for (Škoda Scala instead of Opel Astra wagon), only after asking we were told Astra (or similar class) is not available and we can choose higher

Pros: Car functioned beautifully. Finding the pick up location/shuttle at Lisbon was GREAT...as I simply phoned the number provided and the driver directed us to his location (SO EASY).

Cons: At drop off....it was crowded and we waited in the street for a bit before the garage area had enough space for us to pull in and return. But, once we were inside, the checkout process was simple and quick.

Cons: They gave us a car with a slow leak in the tire & then charged us to replace the tire.

Pros: Over all, not bad.

Cons: A little disorganized upon returning the car.

Pros: Affordable prices and great car

Pros: The car had all safety features on it and everything worked fine.

Cons: The agent that worked with us was lacking people skills. He had a superiority attitude, he gave us confusing information in regards to the transponder. He did not deactivated it and that prevented us from properly paying our tolls. He did not even attempt to resolve the situation when we returned the car but kept warning us about fine and charging our credit card.

Pros: I trust them. I rent from them even if there are other cheaper offers.

Pros: Easy drop on and drop off.

Cons: Car was a little bit worn out, but anyway worth the money.

Pros: no problems to change an unfit car

Cons: not able to pick another model from the same category

Pros: Quick check in and check out

Cons: The car had structural damage which allowed rain to go inside

Pros: The drop off process was efficent and quick

Cons: The rental representative at picking up was not friendly enough

Pros: they're easy-going and relaxed

Cons: pick-up is a bit slow; there are 6 desks but only two of them are staffed...

Cons: I did a small damage to the car during parking and they charged me but didn't send any documents I need for the full coverage insurance

Pros: Trop de temps d’attente (1 bonne heure) pour la mise à disposition de la voiture

Cons: Trop peux de personnel au guichet Prise de ticket n’est pas assez visible

Pros: Fair and trustworthy.

Cons: I would like to receive formal statement of all charges by email after the contract is closed. This is not done.

Pros: The friendly of the people.

Cons: The time to pick up and drop off, the range is very shortly, it will be great to have expanded hours without pay an extra fee

Cons: I had no idea where to bring back the car. I the confirmation email I had clear instruction how to pick up. But for the retour it was written that I would have received information during the pick up. At the end I had no idea where to go. Luckily I could find the address in internet.

Pros: Thanks to the team Reecord-go

Pros: Fast, friendly staff that spoke English, no deductible option

Cons: Should include more info about the 100 Euro deposit for tolls and 100 Euro deposit for gas required at the desk when booking in advance online

Pros: Perfect service

Pros: I was picked up by the shuttle from the airport to their office within a decent time. Served at the counter in a polite and professional manner. The Check out was quick and easy. All in all everything went well.

Cons: The car was pretty beat up. It still ran well tho. For the price I paid compared to what other companies were charging, it didn't bother me too much.

Pros: The staff were friendly and helpful and it was a seamless process in a foreign country. 10/10 would recommend and I would use them again!

Pros: Not the best experience with Record-go this year. Rented a car last year too with much better service and efficiency

Cons: 90 minutes wait in the airport claiming the there were system problems. 60 minutes wait in the car rental office - where they claimed that there were no system problems - 2 and a half hours just to get the car in all. Generel conditon of the car was pretty poor. Rather dirty car especially inside.

Pros: The only positive thing is fast deposit return

Cons: Working hours start at 7 00, but we could get the shuttle only at 7 30 All phones are not working. Made over 10 calls during 2 days. Email is not responding. Discovercars email as well. Car rental extension only at office!!! Ridiculous The car was absolutely dirty. All glasses so dirty that in the sun you could see nothing. All seats looked like horse was sweating there for weeks. All other parts full of dust and dirt. Fuel difference in 10km is a big problem (though because... / letters limit/

Pros: They picked us up. Car was ready. Drop off went smoothly.

Cons: Like all providers they push additional insurance but I was glad I took it.

Pros: Nothing at all.

Cons: The staff is horrific, the cars are damaged and dirty, the wait time was 6 hours past what we had reserved. NEVER rent here.

Pros: Nothing. I'll not recommended this company.

Cons: Car was dirt, with problems, broken parts, front seat totally wet.

Pros: Affordable (base pricing) and nice car options. Relatively easy booking.

Cons: The pick up process took quite some time, and I think they swindled us into doubling down on paying for added coverage/insurance. Also, getting a hold of the office and/or a representative was quite difficult. Lastly, we got a hybrid, and they didn't have the battery even half charged.

Pros: Drop off was ver fast and efficient, but am yetbto receive confirmation of final charges and refund on card.

Cons: Had to use the same card for deposit and rental payment despite these being processed as two distinct transactions. Pick up process was incredibly slow.

Pros: It was non-nonsense, efficient, friendly and helpful.

Cons: Stole my money

Pros: Fast pickup

Cons: Couldn't reach customer service through phone and only automated emails replies to get a replacement car when it had a mechanical failure. Spent the last 2 days of our rental without a car.

Pros: Great staff

Cons: Dirty car windows

Pros: I picked up the car at the right time with no lines. I was done in 15 min although the agent was thorough and showed me every (small) imperfection in the car as well as all the controls, and advised me on ViaVerde toll charging. I dropped it off at a very busy time and it still took only 10 min for the agent to thoroughly review the car and process the documentation. It is GREAT that there is a person at the airport to guide those with reservations.

Cons: One small invonvenience. I was told I would receive the returned car condition report by email and I haven't yet received it.

Cons: Had to give me a refund for an insurance, still waiting

Pros: See above.. what service?

Cons: How long do you expect people to wait? 3-4 hours? Seriously?

Cons: Too much waiting time when picking up the car. Quick and efficient when returning.

Pros: It was the best price in the area

Cons: One tyre was leaking air slowly. When returning the car next day we have to argue quite long to not have to pay a new deposit. And they also first suggested that I should go and repair the car myself and pay for it because otherwise the cost of the tyre would be deducted from my deposit. All this even though the car was clearly faulty from before! Luckily, after arguing for a while and convincing them it wasn’t my fault they let me have a new car, but it really shouldn’t been a question…

Pros: Nothing

Cons: They won't refund me what they promised via email!

Pros: Friendly, personable staff. We felt bad not speaking the native language, but they were accommodating and easily spoke English

Pros: Car was in a good condition

Cons: Absolutely unacceptable waiting times and really bad customer service by being unreachable via phone

Pros: how fast it was to hand over the vehicle when it was returned

Cons: the extremely high deposit, which they presumably set so high in order to be able to offer their product. in this case you do not have to pay the deposit.

Cons: air conditioning didnt work well 20 minute wait

Pros: very nice service, very attentive and we even got a nice car upgrade (brand new car)!

Pros: Easy pickup at airport.

Cons: Takes way too long to get the car. It should never take 1.5 hours

Pros: They worked with us since they didn't have a car for us the next day. We missed the rental reservation due to a canceled flight.

Cons: It took more than an hour to get to our ticket (time slots upon arrival)

Pros: nothing

Cons: took almost 2 hrs of waiting to get the car. It had mechanical problems and leaking tire.

Pros: Organized

Cons: The car was in absolute poor mechanical conditions; we had (2) flat tires in our trip and they only have 2 offices in Portugal which made it impossible to head back and return the car. Never again to use RecordGo.

Cons: Car are old and have a lot of miles

Pros: I like the provider as I have used it before. Nice people and the cars are good.

Cons: The check-in took longer than usual. It may have been just an exception.

Pros: Efficient, and friendly

Pros: Good conditions of the car, detailed assessment of damages and scratches before driving off, friendly Record go staff.

Pros: Efficiency in dropping the car

Cons: Too long waiting for the shuttle at the airport

Pros: Good value. Ease of booking.

Cons: Wish we could have rented the size of car we reserved. Instead we were given a car 2 sizes up- gas consumption was more Tire pressure issues. We had to add air every 2 days.

Pros: facile et raisonnable

Cons: Sent us out in a car that had EPR light on, no acceleration power, terrible performance

Pros: Nothing, completely jaded. Understaffed, very unpleasant experience, that I will not repeat. I will stick to the big brands

Cons: As above. Not fit for purpose bring off terminal with no proper provision of transportation. Just SO bad

Cons: i really have a nightmare time there.i dont have room to expres my self in this square.they provided me and all car scratches all araund.and they claim that i was responsable for it .it is a trap .never in my life encounter this situacion.

Cons: Car was not in good mechanical order. Record go required I make two deposits in order to get a second rental.

Cons: It was a complete mess. I reserved a midclass car but received a compact. I had only one requirement, which was, to be able to put the surfboard. I could only do, because I was alone in the car the whole time. If there had been a co-driver, it would never have worked out. When I asked the employee, he didn't even care, like "it's your problem". The car was in a very bad shape: 70'000km, the car was damaged all over, one tire sensor was broken...

Pros: See above

Cons: When I dropped of the car I had to chase someone down to help me checkout. I was ignored while a white man was helped. I am a black American woman and felt irritated about the way I was treated.

Pros: Very friendly and answered all questions honestly.

Cons: Only thing was the time spent picking the car up, but that's becoming more and more common.

Pros: The car was clean and the shuttle drivers were nice

Cons: When we arrived at the airport, we called the phone number given and their numbers were wrong. No option for English speakers, the front desk people were not friendly.

Pros: Very good staff.

Cons: Very hard to find when returning the car, no GPS in the cars and no information or signs to direct the person back to drop off the car.

Pros: Representative was patient give us a good deal and explain in detail.

Pros: The service was excellent. The transfer to the airport was excellent.

Cons: The cars are a bit dated and needed servicing.

Cons: We reserved a hybrid and the car was empty of battery when we arrived, and was a plug in (and the alternative also empty). The staff was helpful though and kind, and tried to charge it for a bit but the battery was still less than a 1/4 and we weren’t allowed to bring the charging cord. The customer service was good, but I wish The car had been charged since we had to spend a lot of money on gas and would not have reserved an SUV if we had known it was a plug in and that it would be empty.

Pros: Very little

Cons: No communication, no ability to manage booking online.

Cons: Super long waiting time.

Pros: Was very bad I was waiting no one come to pick me up I lost my car

Pros: Free airport shuttle, friendly staff, quick service, great price, nice vehicles.

Cons: Takes a while for all deposits to be returned, but they do warn that it could be up to 2 weeks.

Pros: helpfull staff

Cons: business hours

Cons: Horrible rental experience. No one at the office answers the phone and they charged an outrageous amount for very minor scratch to the car

Pros: The guys at the shop are nice

Cons: The car was not clean and in awful condition....breaks didn't work and spent ages to pick up the car. They guys are nice but clearly understaffed

Pros: They where ok overall. Highly stressed, under staffed and because of that impolite.

Cons: The car I was given had tire leaking issues in three of the four tires. It was quite dangerous considering the roads in Portugal, especially in the country.

Pros: Great price, great car. No overselling the insurance. Fast drop off.

Cons: - they don't take Amex (when I booked the website said they DO) - it took over an hour to pick up the car (and only 2 people in front of us) - we booked from DiscoverCars and were looking out for that name at the airport. However it turned out it was Record2Go - instructions said to call them as soon as we landed and we phoned over 10 times and no one ever answered the phone - the driver who took us to the airport was texting and reading texts on his phone the whole time and we almost crashed

Pros: Larger capacity pick up car

Cons: Good car!

Pros: Hassle free

Cons: Na

Pros: Straightforward and hassle-free.

Cons: Nothing, I loved everything about them and I will use them again the future.

Cons: Paying and blocking with same credit card

Pros: Friendliness

Cons: Overall condition of the car

Cons: Wait time; too much damage on car; they were unable to extend the rental without going to their offices.

Pros: Nothing

Cons: No refund

Pros: Nothing shitshow

Cons: No phone. Only for money. No help when you need it.

Pros: Nothing everything was terrible

Pros: Absolutely nothing. The car was fine, and the price seemed good, but the customer service was the worst I've ever experienced with a rental car company. It seemed that we were getting a good deal, but in the end it would have been worth paying more for a reputable rental company.

Cons: DO NOT RENT FROM RECORD-GO. After renting the car we decided to cross the border from Portugal to Spain but needed to inform Record-go that we planned to cross the border for coverage.Phoned the Lisbon office 50 times and no one answered; Sent WhatsAPP messages to the number they provided; they received our messages and read them, however zero response. We also sent email to cust. service and called central booking but no luck. Ridiculous.Spent hours but ended up renting another car for 4 days.

Pros: Friendly and helpful agents

Cons: hard communication

Pros: Not much

Cons: I was overcharged by 31 pounds.

Pros: condition of the car, fast delivery

Cons: there was nothing i didn´t like, but the delivery took a while

Pros: Dropping off

Pros: Nothing special, agents were ok.

Cons: Never answered the phone or email or Facebook text, when needed, not even the car service emergency number!

Pros: Quick and efficient

Cons: Car was full of scratches and bumps. I had to record a video before taking the vehicle in order to avoid issues when delivering.

Pros: Return process was fast and helpful agent

Cons: See above

Cons: Very bad telephone attendence.. i called on sunday about 15 times and was not attended.. I dont know for what they have a telephone..

Pros: Good service

Pros: David, our agent at Lisbon counter near airport was great!

Cons: The car was outstanding, made our trip wonderful, enjoyable and timely.

Pros: They were friendly and helpful and took the time

Cons: It took a long time to get the car and they forgot to tell us how the car works , I mean how to turn on the lights , things like that .

Pros: Pick up van from airport to car rental and back.

Cons: The car was not the one expected being an Opel which is not as good as being a Seat. We do not want an estate The car was covered in scratches and we had to take numerous photographs of these and the clutch position is very high so very difficult to drive in hilly Lisbon. We were almost forced into buying a toll device And placing a huge deposit on the car despite having a waiver damage. We then have been charged a couple of bills with no email information as to why - toll charges were expected.

Pros: Good car, good service, good price.

Cons: All good.

Pros: Easy and simple

Pros: Great car and friendly agents. The car rental price was unbeatable for such a nice clean car.

Cons: No system for car return. Had to wait behind people picking up and there were only 3 agents working during very busy period. The agents were still friendly in spite of being overworked however. Also did not like the insurance cost offer from Record-go. It is same for 7 days as for 1 day! That is extremely unfair and I would not book insurance with them again.

Pros: They were friendly, spoke excellent English and helpful.

Cons: The pick up office is always far too busy, especially in the mornings. This causes a lot of waiting around and can lead to mistakes on the booking.

Cons: Poor communication around shuttle to pick up. We were looking for a shuttle that said ‘Discover Cars’ and it wasn’t made clear that we should have been looking for RecordGo shuttle. Also, we returned the car two days early as our plans had changed and they didn’t entertain any possibility of any discount or allowance for it. I know it was probably in the small print, but if we had kept the car for two extra days I am sure we would have had to pay extra so by the same token they could have given

Pros: The car was new and clean.

Cons: They said that we couldnt use a card from another person, but we ended up doing so.

Cons: Got tricked into renegociating for the insurance, only found out at return of car. Recordgo is a tricky company

Pros: nothing

Cons: They have blocked the money for fuel + toll unit - I have never experienced something like that. they have charged me over 200€ for a fingernail scratch on a wheel. since the drop off I didn't recieve any documents needed for my insurance company. The worst company I worked with since Years

Pros: Everthing was good with record car except discovery cars

Pros: Ljubaznost i susretljivost

Cons: Nema

Cons: As usual, an attempt at high pressure up-sell of unnecessary additional insurance. We had already purchased additional insurance through Discover cars. The car was completely wet when we picked it up. And it was inside a dark building with glaring lights. It was impossible to see all the MANY scratches and scrapes on the black car. But the rental agent assured us that was normal, and they weren't concerned about that. When we returned the car they billed us for a scratch on the bumper.

Pros: very professional and friendly. highly recommended.

Pros: respeito e agilidade

Pros: Eficacy end simpaty

Cons: Nothing

Cons: Terrible. We got there and they didn't take the credit card I have. They wouldn't budge or allow us to use my partner's card. They wanted us to instead be charged 250 euros to make a new rental when the original rental was about 50 euros.

Pros: Quick and clean

Cons: Cars to old.

Cons: I was not informed that the rental car office was not at the airport and i had to call and look for a pick up, same for drop off. I did a rent for Lisbon Airport and not km far from it.

Pros: The attendant who received me at the delivery was very polite and quick in his work. The car was very good.

Cons: The day I went to get the car the attendant was talking to his girlfriend on the phone and left us waiting for about 5 minutes. Work and personal life are not mixed and the client is not left waiting. And when I went to return the car, they charged me 200 euros for a tire that was in very good condition, but unfortunately it had a nail, because during my wanderings in Lisbon the nail probably stayed in the tire causing it to lose air, but a tire repairman would solve the problem and would probab

Pros: They were very honest and didn’t try to force extras upsells on me. It was also a very quick and friendly service.

Cons: When I arrived at the airport, The directions provided to navigate the airport to the Vodaphone boutique were not accurate. I arrived a few minutes after my pickup time and there was no Record-go representative. I had to call record go and they sent someone right away to pick me up.

Pros: Straight forward and relatively efficient

Cons: A little wait at the airport, I had to ring them for pick up

Pros: Once I got to the branch, the agents were very nice.

Cons: The time it took them to pick me up, was promised they would be there in 5min and it took them 45min. The car also had issues.

Pros: No long lines at the time we picked-up the car. Efficient process.

Cons: The fact that the high guarantee they say, can block my Mastercard for up to 30 days !!

Pros: The way they helped me was very fast. And the honesty behind the price and quality. What you see is what you get.