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Drivalia at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Would like to have better ability to drop car for early departure.
Pros: straight forward, honest
Cons: not much
Pros: The 1st representative was a total idiot. Should have gone to the gentleman beside him who was way better at communicating.
Cons: No comment, I guess it depends on who u deal with
Pros: They are quick and efficient compared to other companies.
Cons: Sometimes they take a little longer than a customer’s expectations to pick up the vehicle.
Pros: Service was efficient - love the fact I could check in online for a speedy pick-up. Drop-off was smooth and quick and free shuttle to the airport a bonus
Pros: The car, the staff, cheap baby seats and crossing border fee
Cons: The location maybe
Pros: The staff were friendly, polite and knowledgeable
Cons: The drop off after hours wasnt clearly communicated at the time of pick-up. my thoughts this may be an important topic to update
Pros: New cars, easy to work with, don't feel like you are being taken for a ride.
Cons: No invoice received.
Cons: They are slow to pickup at airport, long waits, their attitude is bad and give people what they want. They hurry you to sign with quick inspection but upon return they spend a lot of time inspecting for scratches, everywhere with a fine comb . They are scammers
Pros: Very good thanks
Pros: Da limpeza do carro, do preço da locação.
Cons: A espera para o atendimento, mais de 30 minutos na fila.
Pros: Drivalia Representative was very on point
Cons: The inner frontal windshield was dirty, and with the sun it was terrible to see. The petrol tank should be full, because it is easy to leave the car with full tank.
Cons: 1 hour wait time with only 1 agent on desk.
Pros: The drop off was great.
Cons: It took to long to get the car. One and a half hours.
Pros: Very good service once we were picked up
Cons: Pick explanation notes not very clear No answer when I called the office
Cons: Car was delivered wet, hard to spot scratches so when it dried up there were a lot of stains from washing
Pros: The lady was not respectfull
Pros: Thé car was good, new, convenient
Cons: The money refund taking too long and information about the time needed for this is not the same I was told about
Pros: The condition of car and year.
Cons: How long it took to get a car and how there was no way to get a ticket so your next in line to be brought to airport by shuttle.
Cons: bad service, too long and was a bit hard to find in the airport. Also i didnt receive the car i paid for but it was still a similar and good car
Pros: The Drivalia staff is proactive, courteous, and extremely professional The car was clean, easy to maneuver, and the pickup and turn-in went smoothly, all due to the expertise of your most excellent staff. A pleasure, and I am recommending to my friends that they use Drivalia when boooking through Discover Cars. The staff are fluent in English, they are professional, and very personable. Smiles and respectful tones. Helpfulness. I LOVE these guys.
Cons: I needed more orientation to the car features, like how to find the direction indicator on the display (am I headed North, South, East West?). Otherwise, everything wa fantastic
Pros: Very efficient and good value for money. I also got a meaningful upgrade of the car for free
Cons: The fact that the customer service was not directly via Drivalia until I picked up the car. Going through Discovercar's lousy customer service for any changes related to my reservation was cumbersome
Pros: Customer service was impeccable! So happy with my car rental experience
Cons: They have a shuttle that will pick you up at the airport and take you to the rental location , place was nice and reliable, everything was great !
Pros: Long wait to pick up the car, not so much dropping off.
Cons: I was charged for something the voucher says is free and they would not refund me that money. For that reason I would not use or recommend Drivalia.
Pros: Had the car we needed and ready to go
Cons: 2 items came up I wasn’t happy about: - we had a diesel car and on our trip the Ad blue additive warning light came on and required topping up. I had to stop and purchase the fluid and fill the tank. This should have been serviced before we got the car. -Also thankfully I didn’t need to use the spare tire because it was low on pressure and had not been inspected and serviced!
Pros: Great service
Cons: Fuel tank was not full and requested to be returned at the same level
Cons: I couldn’t find them at airport The car was 1.5 hours late for delivery They couldn’t tell me how to charge the Tesla
Pros: Friendly. Responsive via email.
Cons: Opening hours on Saturday was late. Child car seat was old and not functional.
Pros: The car was new. The facility was in perfect condition. The staff members were friendly
Cons: I had a tiny scratch on one rim and the person inspecting the car said it was so small they wouldn’t charge me, however when the final invoice came, they charged 60 Euros. There is no allowance for even the smallest scratch, which is quite different from North American rental companies.
Cons: Inconvenient drop off and pick up locations. They did not have the correct child's seat. Slow and bad customer service. Excessive charges...charged a full extra day fee for just 2 hours.
Pros: Nothing. The lady at drop off was rude. Teller at me, and told me to grow up. She also gave me the finger when she walked away.
Cons: Nothing, it was awful.
Pros: Front desk staff is very helpful
Cons: The car did not come with gps
Pros: Uitstekende klantenservice
Pros: The issue I had with tires, not safe to drive with tires so used !
Pros: I thought the car and car quality was fantastic.
Cons: It took almost 2 hours from pick up at airport to actual checkout of vehicle at vendor. Vehicle booked was not available so I received a different car which was considered an upgrade. I would book with Drivalia again.
Pros: Overall good experience.
Cons: I took an U we from the airport to their location, which wasn’t too far but I didn’t know they had a shuttle that I could have taken. This just wasn’t very clear in the instructions.
Pros: Very friendly personnel
Pros: present at the airport, shuttle easy to get, quick at the counter
Pros: Friendly people.
Cons: Car was not overly clean, and was 1/4 full on tank.
Pros: Good informations about the car at the pick up
Cons: We left the car at 5h30AM. Everything went fine. But we are still waiting for the cancellation of the security deposit
Pros: Very little
Cons: The receptionist Josef was extremely rude to me at drop off stating they were closed very abruptly at 759 am when they had opened the office and told me to drop the car off at 8. Also I would have wanted to drop the car earlier but was not an option. The driver arrived late for work so had to call an Uber. Driver then arrived
Pros: Service Rep was direct, provided clear information and explanation of contract
Cons: All good. They dealt with us in a fair, respectful manner.
Pros: Cars were clean and the place was well kept
Cons: Service needs to be faster
Pros: Prices were easy to understand and drop off was very easy.
Cons: Time spent picking up the car was far too long.
Pros: Price was competitive, vehicle was what we wanted, and served us without incident. Location was close to airport and shuttle was efficient.
Cons: A bit slow in processing paperwork at pick-up. Confusion about additional damage waive insurance and amount of duplicating deposit (3000 euros). Vehicle was 3 years old and had numerous scratches, scrapes and dents. One rear door did not work consistently.
Pros: The man who collected us from the airport and set us up with our car was so helpful and kind. We had issues with our credit card payment and he was so patient and really took care of us even though it was well after hours. Incredible service, so genuine. Would 100% use Drivalia again.
Pros: Speed of drop off.
Cons: Wrong car and unclear when arriving at airport where to go.
Pros: We had a car forc6 days. The car was absolutely new and I was the first driver. We rented a car in Lisbon Airport. Had some confusion with booking. Manager solved it at the best possible way. We are absolutely happy with this company and I will definitely recommend it to my friends
Pros: It was fast and effective
Pros: People !!
Cons: Amazing personnel
Pros: The best service I have had when renting a car. They lick you up, nice clean large office space. Not too busy. Lovely new clean car.
Pros: Good option to return car after normal working hours
Cons: It was not the car I expected
Pros: Efficient and delivered what I ordered as a vehicle
Cons: No issues with services. Vehicle needs a tune up.
Pros: i received the Carneiro 1/4 gasoil
Pros: Very helpful staff..Polite, efficient and friendly.
Pros: Very quick service and efficient.
Pros: It was easy!
Cons: I didn’t realize that they were not located at airport but they accommodate with a shuttle which was great.
Pros: They provided all the service we required from picking us up at the airport providing the car that was requested.
Pros: Pleasant and customer oriented staff
Pros: Bom atendimento, boas instalações, pessoal simpático, ótima relação preço - qualidade, quando alugado através da discovercars
Cons: Tive de pagar 80€ porquê atravessei a fronteira para almoçar em Espanha (Badajoz). Não me avisaram previamente sobre esse custo...
Pros: They were very friendly, patient and efficient.
Pros: Explained everything
Pros: Easy to find way from airport and to airport..
Cons: Some mysterious payments overall is coming.. first price was 280€ for 6 days, in the end i paid 650€.. that's totally weird..
Pros: Great customer service.
Pros: Overall service was good
Cons: Misunderstanding regarding the fees charged for taking car to Spain. The process to obtain of a GPS system.
Pros: clean car, drive back and forth to the airport
Cons: alarm on the car that I have to check the brakes in the middle of my 2 weeks rental time
Pros: it was easy and quick. The staff were very helpful.
Cons: The car retained a heavy odor of smoke.
Pros: Best car rental company I have ever used. It was a brand new high quality car, at a cheaper rate than others for standard cars. They met us at the airport very easily, friendly staff and quick time to get the car and go.
Pros: friendly, correct handling, very clean garage
Cons: it still is a pity the shuttle, but understand. The car was slightly smaller then choosen Why not toll badge for free?
Cons: I took us more than 45’ to get to the rental site from the airport. They delivered a car with half fuel, when we were heading a long trip, so we found that inconvenient too.
Pros: Representative was waiting at meeting point. Check-in was fast and easy. No surprises.
Cons: Empty motor oil, so had to fix that issue myself. Car was given to me with half a tank.
Pros: Agent was very helpful with setting the GPS to our needs
Cons: There was nothing about the service that could be improved. The Location is hard to find.
Pros: friendly staff made experience easy and uncomplicated
Pros: All was excellent
Cons: Great service
Pros: Easy and not nit-picky about all the fine details and scratches like many of their reviews said. They seemed like any other rental company.
Cons: The arrival process about where to meet the representative was confusing. More specific meeting location and not having to call someone would be easier for international travelers.
Pros: They were very helpful and accommodated a complicated request from me.
Cons: It took a while for the pickup process, but that was also because of my special request.
Pros: Good service
Cons: Far from terminal
Pros: Pick up and drop off went smoothly. Friendly staff. Better deals than rental companies located at the airport and the shuttle came pretty quick and was only a 5 minute drive from the airport to Sadorent.
Pros: The sliding door on the right did not fully work
Pros: I paid for a luxury car, top dollar, and they game me a lesser car. Extremely disappointed… but, being in another country, I had to accept the lesser car… cloth seats, manual seats, definitely not luxury category. SadoRent are just crooks
Pros: I like very much
Pros: It was so easy for me to pick up and drop off the car. The agents I dealt with were friendly and quick. The shuttle to the airport was quick as well.
Pros: All good
Cons: Hard to find the representative at the airport, I had to ask around.
Cons: Initial rep was inefficient and not very pleasant. Completed online checkin which was a waste of time as it was all done again with additional issues with their system.
Pros: Professional and
Pros: Friendly, attentive
Cons: They seemed over-worked, and their rental system wasn't working well, so things took much longer than expected at the desk
Pros: Curtious and prompt
Cons: Software system problems
Pros: It all worked very well and the personnel was friendy and helpful.
Pros: Very good and polite service.
Cons: The fuel tank was empty.
Pros: I appreciated that I wasn't pressured to get their insurance.
Cons: When receiving the car, the car wad called clean, but with something splattered all over the windows and bird crap was on the roof. Then after leaving, they called me stating they gave me the wrong car and I had to electronically sign another contract.
Pros: The staff at front desk were very helpful and nice. After a couple of trouble because of the flight cancellation they were quite fair and I paid only what I actually used. I couldn't recommend better
Cons: Rented a car for the wrong day and received a call from the company. I asked them to just hold the car and I would pick it up the following day. I was told they couldn’t do that and I was charged $180 no show fee. I had to scramble and rent another car on the same si
Pros: Agent (Joao)Very good to deal with.Explain everything in detail
Pros: Good value, very polite staff. Apologetic for the long wait at drop off.
Cons: The exact car reserved wasn’t available but a suitable replacement was provided. Just took a little longer. On drop off, the agent was busy dealing with another customer’s issue so it took even longer to drop off.
Pros: Good service, good car.
Cons: Car had no wiper fluid to clean windshield. Had to purchase it.
Pros: Clockwork operation
Cons: I was given a smaller car then ordered and was bluffed this this was an upgrade. Couldn't get support from DisvoverCars. If someone ever reads it, I'll just appreciate and acknowledgment that this was read to email@example.com. Thank you
Pros: We had a gear problem during our trip which made us a delay. But the car was replaced in a reasonable time and we got extra half a day which was very good!
Cons: Store of Sadorent is out of the airport
Pros: Efficient and helpful agent when we eventually got to the car rental office, and also when returning the car.
Cons: We had to wait almost an hour for the shuttle service to collect us from the airport with no communication from Sadorent - I had to call them twice.
Cons: Was slightly difficult to find the car location.
Pros: The car was great
Cons: The security deposit and extra fees associated with being just under 25 yo.
Pros: 2500€ deposit is a tragedy
Pros: Horrible customer service and didn't get the vehicle I reserved.
Cons: Zero customer service people working for this supplier at this location
Pros: Some of the staff were friendly
Cons: The car wasn’t the one I ordered and it was fairly old. The location of the office is a considerable distance from the airport. They refused to refund me anything at all when I had to return the car a week early.
Pros: good service!
Pros: Never got to pick up my car, yet they told discover cars that I did so I was still charged
Cons: Horrible customer relations
Pros: Very nice car
Cons: I told the agent multiple times that I want full coverage, she said yes several times. And then she checked the car for damages before I drove it, I asked her why is that needed when I have full coverage. She said “you’re right, you have full coverage”. Then When I dropped off the car, they told me I don’t have full coverage, it was never part of the rental. This is very troublesome.
Cons: Shuttle pickup never arrived. Brokered service and couldn’t speak with the actual location. Vehicle delivered without full fuel.
Cons: Left €100 to cover tolls buy when returning car i was charged €55 in toll charges. Didn't understand and when questioned they said the €100 its to cover future bills that may come. Be aware
Pros: They were quick and explained everything accurately
Cons: The vehicle was great but could have been a little more cleaner when I picked it up
Pros: friendly and helpful
Pros: We got a much better car comparing to what we've ordered and paid for ( Brand new Mini Cooper D instead od Fiat Tipo...). Everything went smooth and quickly. Staff was friendly and helpful
Cons: They did not replace the 2500€ guarantee we left. After a week I had to go there to ask about it.
Pros: meet and greet
Cons: Everything - lateness, wrong car group, rude
Pros: Cheats ; gives you a damaged car and try to extort money. They tried to accuse me of clutch damage
Pros: Friendly staff. No pressure to upgrade. Efficient
Cons: Good location. Very efficient
Pros: Friendly service agents.
Cons: I did not get a copy of the vehicle damage at pickup. I later discovered damage to the vehicle and was not aware that it was there at pickup. This was quite disconcerting
Pros: Service, support and extremely good customer service. The whole renting experience was quick, easy and super smooth. All cars are new, clean and ready for use. The best rental car experience.
Pros: It was as quick as I may expect. The first time I ever picked up a car in Lisbon from a location other than at the airport itself.
Cons: I bumped the car during the rental. That is for me to pay for and I understand that. But the costs of the repairs are excessive for the damages.
Pros: To the point and very friendly staff
Pros: Very pleasant staff
Cons: Delay been picked up, not knowing we had to ring them to come to airport
Cons: I was staying 5 min by car from the shop but your policy only allows airport as a frop off site. Make it just a radius from the shop.
Pros: Car quality vs price, service offered absolutely honest and professional compared with other competitors in Lisbon
Cons: Terrible customer service. Worst I have ever received. GPS did not work literally at all.
Pros: Everything. They even let me return the car a little late without any fuss and/or extra charges.
Pros: Excellent service. Very nice stuff.
Pros: They do not want to sell more things that tou alredy have.
Cons: Location. They should have a place next to metro stations.
Pros: Excellent reliable services and support, absolutely recommend
Pros: The communication with SADORENT was good. There was a shuttle to and from the airport supported by their office. We didn't waste any time picking up and dropping off the car. The car we received was in good condition and we had no problems.
Pros: Very friendly service during pick up and drop off!
Cons: Would prefer it if the fuel refill were full to full. Bringing the car back with the same amount as when picked up, is more complicated and also wasted money as I overfilled the car.
Pros: GREAT service. The car was in perfect conditions and the rent was on time and fast to pick up and leave the car.
Cons: Nothing bad to say
Pros: A very high level of service at pickup!
Cons: I loved it all!
Pros: We made a mistake with the time of our booking. The manager Martins went out of his way to open up the office and still obtain our vehicle, he was fantastic!
Pros: Sadorent provided a fantastic service. Staff were all friendly and helpful and the car provided was in perfect condition. Collection and drop of were straightforward.
Pros: It was efficient.
Cons: The drop off process was not very convenient. I had to take catch a plane earlier morning and had to have a fee paid to drop off earlier.
Pros: polite, quick.
Cons: same queue for picking up car and dropping off makes drop off subject to busload of arrivals from airport delaying my getaway, having a flight to catch, this was less than fun.
Pros: A lot
Cons: A new car
Cons: The provided car war slightly damaged
Pros: Great customer service. They weren't the typical car rental people why you think are trying to take your money, they were very nice, kind, and helped me quickly.
Cons: The car's fuel light was on when I picked it up. I had to quickly find gas in Lisbon, which is a super crazy city to drive in.
Pros: The service when I picked up the car and how clean the car was.
Pros: Patience and honest
Cons: Pick-up location not close to airport
Pros: Friendly and helpful
Cons: Rep didn't arrive until 45 minutes after the arranged time.
Pros: People were nice and the price was low.
Cons: When I returned the car, there was minor damage to the tire. They took a 200 Euro deposit from my credit card and told me they would call me soon to discuss charges for changing the tire then deposit the difference. They charged me 213.05 Euro instead, never called me, and never invoiced me. Charged me another 72.35 Euro, without my authorization, invoice, or notification. I call - nobody answers or calls me back. When I email them, they do not provide any invoices or answers to these charges.
Pros: effective, efficient people made it work in spite of hic-cups on a very busy day
Pros: kind and informative agents
Pros: Everything was fast and easy. Our agent clearly explained everything about the car, tall system, etc.
Pros: Not being able to speak Portuguese it was nice to be understood and able to understand your staff
Cons: I felt a bit rushed and the car was not explained to me properlying ie instruments etc
Cons: They have charged unauthorjsed amounts On my credit card
Pros: Car was clean. A few scratches and damages documented before we left.
Cons: Some confusion finding meeting spot for pickup and transfer to rental facilities (meeting spot was wrong?)
Pros: Friendly and efficient
Pros: very pleasant staff, worked quickly.
Cons: only one van so there was a big delay as we missed a van by 3 min the next one didn't come for over 20 min
Pros: Friendly service
Pros: When they arrived they were very friendly and helpful.
Cons: They did not anticipate the delayed arrival of the flight and then we waited a long time to be picked up.
Cons: My husband and I rented an automatic car from Sadorent. When we landed, there was no one at the airport to pick us up. We got a ride to the actual location and they were closed. Even though we stated on the form that we would be there at 6, the employees did not arrive until 8 am. First they tried giving us a car on empty with the gas light on, next a car with severe dents and scratches, and finally the only other car left had no radio. So we went two weeks of traveling the county without radio.
Pros: The representative took the time with us to look at the car and find the already existing dents and scratches (there was not that many but it's definitely better to find them all before taking off). If we missed some he looked at his list to let us known. When bringing back the car they seemed to have faith in us and barely checked if we added any scratch, they just gave us back our deposit and we could leave.
Cons: It was very long to pick up the car and get a representative to talk to when we arrived, althought maybe it was because of picky clients, we just don't know, however we were satisfied of the service in the end.
Pros: Fast and efficient. It turns out that it was beneficial that Sadorent is not at the airport terminal. The other major car rental agencies (Hertz, Avis, etc) all had long lines. We were picked up by Sadorent agent, brought to their garage, quickly processed paperwork, and we were out the door. No lines. We did wait for 15 minutes for the agent to pick us. But in the end, that was a plus over waiting in long lines at the airport.
Cons: Sadorent doesn't have a booth at the Lisbon airport. We had to wait 15 minutes for the agent to arrive for pick up. I guess we just missed the cycle of when agents were at the meeting location.
Pros: Easy enough to use, had to wait around the airport for quiet some time to be collected. Coming from a foreign country ours phones didn’t work, which in turn had to buy SIM cards in order to call for collection
Cons: They advised the deposit was cancelled and no funds taken However still awaiting funds to hit my account as they advised it would take 24 hours to be returned
Pros: Prompt, friendly, efficient service
Pros: Car was in excellent condition. Professional, personable staff.
Pros: Car was clean and functioned well
Cons: I booked a BMW series 4 car but was given a Volvo V60. Secondly. both for pickup and drop, I had to wait at a meeting point in the airport, call the Sadorent car rental company and then taken by them to a location 15 kms away from the airport to get the car and drop it off. I could have missed my flight due to this delay. Even though, I delivered the car back on time, they first charged and then refunded Euro 30 for delayed return
Pros: Agent was pleasant & helpful. Car was new and worked perfectly.
Cons: No negatives.
Pros: Efficient and good value for money
Cons: The car I requested was not available
Pros: Highly professional staff at the office. Took their jobs very seriously and ensured that everything was looked after.
Cons: Wasn’t collected at requested time
Pros: Good service at start of rental
Cons: Didn't give a full tank of gas. Unhelpful and long wait at return
Pros: Friendly and willing to work towards an agreement.
Cons: Disregard for proper communication in lieu of fast service.
Pros: Martins and others were exceptionally friendly and efficient.
Cons: The meet and greet at the airport was unclear. I did not know where to meet and walked around airport for 30 minutes before seeing a sing.
Pros: Friendliness, good vehicles, good support service
Cons: GPS was outdated
Pros: Customer focusfd
Pros: I liked Sadorent immensely.
Cons: We will never again use your services. We waited one and a half hours at the airport ti be picked up after svereal phone calls to the agent who always said hed be there in 10 min. After an overall of 2 and half hours we finally gor our car. Bad communication w/ Rental Car provider and unfriendly and incompetent customer service.