BeRent at Lisbon Airport

Pros: Bul shit

Cons: Bul shit

Pros: Very satisfying

Cons: Nothing

Pros: Fast, friendly

Cons: Suppose to drop of the car at noon (12pm), our flight was delayed so we called and asked to drop it off at 230pm which wasn’t a problem. We dropped it off at 2pm and they charged us extra. My daughter and son in law used another rental car place and they were not charged extra.

Pros: Quality

Cons: Time spent to pick up carand price

Pros: They were very responsive, efficient and clear.

Cons: Not about BeRent, but because our flight was delayed by almost 2 hours and our luggage lost, we were unable to pick up our car before they closed.

Pros: Serviço de transporte para aeroporto, muito eficiente.

Cons: Muita demora no levantamento da viatura, muito pessoal, mas pouca eficiência.

Pros: great car for fair price

Cons: unbelievably slow pick up. drop off location not as advertised.(not airport) location not convenient for tourists.

Cons: Process was slow on both ends. Ultimately a good experience.

Pros: Car was clean, car agents where nice....

Pros: Easy drop off and a nice terminal to pick up the car

Cons: The pick up could have been a little quicker

Pros: The slowest in the history man kind!!!!

Cons: Also guy saying I scratched the rims. Awful run business!

Cons: Car was given with 0 gasoline at the beginning and of course we left it with more than 0

Pros: Top facilities , great standards car depot

Cons: still room to improve on the speed of service

Pros: The place look professionals but staff is terrible.

Cons: I waited 2 hours in Lisbon befor getting the car. They increased my bill of 147 euro.

Pros: The agent at the drop off was incredibly quick and efficient, even funny

Cons: We had close to a two-hour wait at pickup. More importantly, no one answered the phone and we were staying in Lisbon. I wanted to know if we could pickup directly at the Berent office but since no one answered, we went to the airport, met at the pick up point, and rode a shuttle to the office. If I could have reached someone, I would have gone there directly and saved at least an hour.

Cons: The service at the counter, the representative lied directly to my face saying the system was down, but even if the system is down and you tell people to pull a #, they should still be able to count whos in line at the correct time

Pros: BeRent were excellent overall. Some challenges finding them at the airport but overall not bad

Cons: I did not like services of Discover Cars - BeRent were good. I only had contact email for Discover Cars and the response takes usually some hours. My flight was delayed by close to two hours and there was no way to link up with BeRent and left to only detail with Discover Cars over over email (which is not the most effective communication medium late at nights).

Pros: Took long time because they drive you from the airport to their place. It take time for the pickup to arrive than 5 minutes drive. Later it took 45 minutes for someone to tale care of my booking. That's my only complain. Other than that it was perfect and fast return.

Pros: Friendly staff and quick service. .

Cons: Was hard to figure out where they pick you up at the airport to shuttle to the rental location, also had to wait about 40 mins for pickup. Windshield washer fluid was empty when I got the car and I almost ran out of "def" fluid in the car.

Pros: The car was in excellent condition

Cons: Length of time spent picking up the car

Pros: Agent Rita - quick and efficient.

Cons: Loong waiting time for agent

Pros: Super friendly and helpful staff.

Cons: Nothing really. Overall great experience.

Pros: Despite the initial troubles with finding the representative, eventually everything went well. They did NOT have the car I had booked, but gave me a an upgrade which I was very happy with.

Cons: The representative was not waiting where he was supposed to according to the voucher. I had to ask a representative of another rental company who eventully send me directly to the shuttle of BeRent. There was a 20 minutes period of uncertainty and disappointment, but after that things went smoothly. Although I eventually got a different car than what I had booked, it could be considered an upgrade which turned out to be an excellent car.

Pros: Very efficient service

Pros: not much

Cons: took to long to pick us up had no car ready for over one hour could not reach them had to add fluids to the car during my trip ad blue

Cons: Meeting point was not clearly written on the printed internet print out

Pros: Excellent online service. Very efficient and quick response times.

Cons: Slightly slow at pick up but not a major issue

Pros: Staff was friendly.

Cons: Took way to long to pick up car.

Pros: Quick and efficient.

Cons: Car had some damage and was not thoroughly cleaned. Also no water for the wipers.

Pros: nice car

Cons: do not like to be overcharged

Pros: The car was brand new and generally they were ok.

Cons: There was additional charge of 20 euros for electronic device for highway tolls in Portugal. It would be nicer if that was already included in rental. Also, it was not easy to get rental company by phone (had to call about 5 times till call picked up finally). The rest was ok.

Cons: The fact the services were not actually at Lisbon airport, which was not disclosed. Plus check-in took a long time, as all parties arrived by the same shuttle bus from the airport at the exact same time.

Pros: Liked car

Cons: Pick up from airport took a long time- staff was rude: communication was bad

Pros: Customer service; easy explanation of everything.

Cons: The van took more than 30 minutes to pick me up from the airport.

Pros: Mr Gomes was very efficient, friendly and helpful, both when we picked up the car and when we returned the car.

Cons: Bit funny really, but I didn't know that the trunk/boot of the car opened automatically when i approached the car with the key on my person. Took a while to figure it out (via Google) and was quite worried that the car's boot wasn't locked! Should possibly inform driver hereof.

Pros: good service, congratulations

Cons: nothing

Pros: Everuthing, but the time spent picking up the car

Cons: the time spent picking up the car

Cons: spent more than two hours to pick up the car and hour and a half to return it. People working there is way too slow, a lot of costumers waiting and complain and the employs just ok about that.

Pros: Car was in a very good condition

Cons: Rental not Full-Full makes it odd to predict how much to tank. It took way longer than it should to rent and return the car

Pros: Once we were picked up at the airport everything was smooth and easy. The car was in excellent condition.

Cons: We waited for 50 mins at Lisbon airport at the defined location and the provided phone number was not responding even after 8 calls. We assumed that the Portugal highway vignette for the rental car was included but there is a different system and 20 Euros need to be paid to activate it.

Pros: great value for excellent car

Cons: Explain confusing electronic road toll systems in Portugal, and use of the electronic tag.

Pros: Great value for money

Cons: Long wait time picking up car - took a full hour, but they were busy

Pros: Service personnel was courteous and efficient.

Cons: The car shuttle was a bit hard to locate. Also, the rental agency opens at 8:00 AM, which would have been a problem for an early morning flights. Fortunately, our flight was at 10:25 AM. A key drop box would have been welcomed when the agency is not open.

Cons: Waited for more than an hour at the airport at the meeting point, no agent showed up, not easy to contact them, they have no access to communicate with their agent. Reaching the desk office to receive the car, we waited more than an hour, so we basically wasted more than half of the day. I had to stop looking for adblue product to fill the car which no one told me about it. Service is so bad, never again

Pros: Good price, staff was very nice and helpful, clean car, clear instructions and they spent time showing me how the car functions

Cons: It was a bit difficult finding the agent at the pickup spot, and overall took a while to get the car (find agent, then drive to BeRent location, then another hour or so before we were good to go)

Pros: The car was great, got great mileage, was very comfortable.

Cons: When we returned the car, they honed in on a couple of small scratches on the rim of the left front wheel. I could barely see it, but they claimed it was major damage and charged us 150 Euros. We disputed the charge given that we felt it was insignificant and hard to even really call it 'damage.' The way they spoke about it affecting the resale value of the car led us to feel there could be some kind of scam involved with this company.

Pros: The Customer Services Representatives were handled our paperwork efficiently and did not try to push unwanted additional options.

Cons: Much too long getting our car after completing the paperwork.

Pros: Service was great but we got to Lisbon at 6 am and had to wait until the agency open for them to pick us up .

Cons: Open earlier for early birds

Pros: Comfortable car and in well mechanics condition

Cons: Time spent picking up the car and dropping off the car + bad cigarettes smell in the car all the rental period :-(!

Pros: Friendly staff, excellent vehicle

Cons: Understaffed, so the checkout/checkin process involved 30-90 minute waits.

Pros: Brand new car at a great price.

Cons: It was a little bit way out from the airport, which I wasn’t aware of, but they ran a shuttle service to and from the drop off/pick up

Pros: friendly staff !

Cons: loooong wait to be attended! slow service!

Pros: I didn't like it.

Cons: We missed the pick-up due to a delay caused by lost luggage by the airline, BeRent did not contact us to check if we were still coming. We realized we had missed the pick-up too late, could only pick it up after closing time for a hefty 70,-. We had to travel back to their office the next day to pick up the car, had to wait long to be helped, had to wait longer for the car to arrive. Person helping us was rude and kept talking to his colleague as if we weren't there. I wouldn't recommend it.

Cons: No show at airport. Didn’t get the car although payment was made

Pros: Car was good, ran smoothly and car seats were available.

Cons: We were made to pay an additional £70+ because we used a visa card not a credit card for the deposit. This made no sense as we were paying with a visa anyway. Seemed a way of conning a customer out of more money. It was only an issue when I said I didn't want to purchase the next level of insurance (I had already paid for one).

Pros: Very nice and clean car. Got a better car than booked.

Cons: Time spent picking up the car.

Pros: Very nice and clean car. Got a better car than booked.

Cons: Time spent to get the car.

Cons: Took way too long getting it and turning it in. Also had to wait for almost an hour at airport for pick up.

Pros: Great price, great car

Cons: Very slow at airport pick up, picking up the car took forever, not enough agents.

Pros: It was a good price , car was very good ,location close to airport.

Cons: Picking car up took along time , clients waiting for cars far exceeded waiting room area.

Pros: Great value which offsets the time delay in paperwork. Convenient location and they were helpful in providing a wifi device to connect our phone for navigation.

Cons: They were really slow at the rental counter, it took over an hour to get the paperwork done. It would have been helpful if somebody explained what was happening.

Pros: Very effective!! Great thanks

Cons: Very helpful and easy! Thanks guys

Cons: We didn't get a car,sat waiting 3 hours,no-one spoke to us or tried to help. We gave up and got a taxi to Alcobaca.

Pros: Staff were great to deal with and the process was efficient and easy. It was also great that they offer the shuttle to and from the airport. Would definitely use them again.

Pros: Friendly

Cons: Took a long time to get the paperwork done not enough staff

Pros: We hadden vertraging met de vliegtuig we waren later bij het vliegveld. Later dan de afgesproken tijd. Ondanks alles hebben ze ons met respect en netjes behandeld. Je word netjes opgehaald van het vliegveld naar de garage waar je auto klaar staat.

Cons: Niks vervelends meegemaakt

Pros: Best renting experience so far. Didn't have to wait for pickup and drop off, got an upgrade and everything went super smooth.

Cons: Had a bit trouble finding the company pickup point at the airport, so I had to wait outside until I saw the branded car coming.

Pros: Excellent courteous service

Cons: N/A

Pros: they upgrade our car free of charge the car was clean and almost brand new easy and fast return good price

Pros: Everything

Cons: All Great

Pros: Great people

Cons: Too much time per customer to collect car

Pros: Everything! Friendly, fast, helpful and without any unnecessary sales pressure. Car was almost brand-new and in excellent condition! 10/10!

Pros: Your people

Cons: Wasn’t at airport. Shuttle took a while

Pros: Very professional. Easy to get to. The space was clean and welcoming. The car was also great.

Cons: If there is a line you can be waiting around for a while.

Pros: Reasonably straightforward pickup. Pleasant people.

Cons: Rental vehicle superficially damaged before pickup, insufficient noting, agreement and proof for return. No one available answer or to help with problem during trip.

Pros: they were very friendly, good explanation

Cons: the waiting time for pick-up the car

Pros: The guy was kind but the office was understaffed. We got an upgrade.

Cons: Waiting for 2,5 hours, Also agreeing on being picked up and the driver deciding that other people go first

Pros: The car clean and new.

Cons: The pick up. Very long wait and no accountability.

Pros: They were actually helpful withe real advice, not only one how to save money with on board wifi, toll pass, but how to navigate the country safely. I travel a lot and im used to car rental companies trying to sell me useless upgrades and sticking me with shady hidden charges. Not the case with these guys. I was pleasantly surprised. Highly recommend.

Pros: Top notch

Cons: No complaints

Pros: The driver who drove us from airport to car pic up friendly and helpful

Pros: The car was in a very good condition and a good price/performance ratio.

Cons: They did not prepare the documents for a second driver, even though we already booked it through discovercars. So we almost forgot.

Pros: The staff tipped us we could avoid the toll road.

Pros: They didn't gve us the car! We couldn't contact them

Pros: Car was exactly as promised. Clean and spacious. Price was excellent!

Cons: The rental office is not located at the airport and we had to wait for the shuttle like 40 minutes since we landed. Also the gas tank was only three quarters full.

Pros: Todo o funcionamento da empresa e muito simples e direto no contrato sem surpresas

Pros: Smooth procedure, kind staff

Cons: No representative at airport (near meeting point), although DiscoverCars mentioned this in the voucher. Previous rentals (other destinations), meet & greet meant that a representative would be at the airport and than walk to the parked car close to arrival hall. I did not expect shuttle service, which wouldn't be my choise if I would have known before. I also had to sign a second version of the rental contract, 5 minutes after I signed the first one and it was not clear/explained why.

Pros: Clean and neat car

Cons: Picking up the car took almost an hour with all the paperwork, queue and waiting for the car.

Pros: Staff we're pleasant

Cons: Transfer from airport took way to long

Pros: The vehicle and price

Cons: The time it takes to get and return the vehicle. It says meet and greet.....which does not reflect the service you expect

Pros: Nice people, good car

Cons: location is a bit cramped, process is slow

Pros: Fast dropoff, very efficient

Cons: Details for pickup were not good. Rep was supposed to meet us inside terminal, I had to phone the car rental 5 times before they answered, only to be told that I was to meet a shuttle bus outside. This should have been specified in the beginning.

Pros: The employees were extremely nice throughout the entire process and had no problem going above my expectations

Cons: Only negative was the original pickup point was somewhere off airport property, but they came to me within a few minutes with a shuttle van

Pros: Transport to and from the aeroport.

Cons: For a frined - they asked for a big sum of money for a small scratch.

Cons: The only thing that I didnt like was that I was forced to pay 20 euros for via verde. This should be an option and not a must. I rented a car in Portugal before without via verde and just paid for all the highways in the post office so this should not be mendatory.

Pros: Free upgrade. Quick and easy going service. Comfortable Transfer

Cons: Very slow, far away from airport, no one meeting us.

Pros: Nothing

Cons: No car received despite paying deposit up front, no contact from anyone.

Pros: NOTHING! YOU SCAMMED ME. I WANT A REFUND AND COVER MT TRAVEL

Cons: NOTHING! YOU SCAMMED ME. I WANT A REFUND AND COVER MT TRAVEL FOR 1200 EUROS TO REPLACE THE CAR

Pros: good value

Cons: The rental office was not at the airport such as advertised. Although they offered a shuttle service from the airport to their office, in total this took a lot more time than initially expected.

Pros: Agent picked me up at the airport, before they opened, in his own car! Truly great service

Cons: Only objection, was driver dropped me off at airport at Arrivals, not Departures...all of a sudden he didn´t know English....I got there!

Pros: The agent at the airport was very helpful and customer service friendly

Cons: The agents at the pickup and dropoff location were inefficient and at one point bordering somehow rude

Pros: Very friendly

Cons: Hours of operation and size of the car compared to the expectation of what an "SUV" is.

Pros: Very friendly and easy to deal with.

Pros: Nothing whatsoever

Cons: The fact they wouldn't rent us a car because we dont have a credit card. I have rented cars in dozens of countries and from many providers without issue. This company is to be avoided.

Pros: I am struggling

Cons: poorest customer service i have ever known... charged an insane fee for being late. on pick. my off space - staff were rude and extrem

Pros: Quick, cheap, friendly, location,

Pros: I’ll be honest, I can’t say that I liked a lot about BeRent. I guess some of the customer service representatives were relatively helpful. When I had a problem with a car they took care of the problem relatively quickly.

Cons: This is the interesting part, because it’s been almost a week since I dropped off the car and I’m still having issues. The first car that I got from BeRent broke down after approximately two weeks. A representative told me that because Easter was coming up and the shop wouldn’t be open till after I left I had to pay 1200$ up front, even though they did no yet know why it broke down. I was promised an email as soon as a decision was made and I’m still waiting. It’s been 6 days since Easter there.

Pros: Really difficult to find at the airport. Waited nearly 1.5hours for the car after being shuttled to the office. Over charged us for the car.

Cons: Won't be using again.

Pros: We got a brand new car!

Cons: Definitely need gps to locate office for return as it is not at the actual airport but a 10 minute drive from airport

Pros: Very good quality and cleanlines of the car very good return process easy going

Cons: very long waiting for pick up stress when the company did not answer my calls from the airport about meeting me at their meeting point

Cons: Long wait to collect a dirty vehicle.

Pros: !

Cons: Service agent was unfriendly, slow and it took them long time to process the papers and get the car. Upon return of the car, they charged us 200 euros for simple negligible scratch on the wheel.

Pros: Easy to communicate pickup arrangements. Super car value.

Cons: Nothing.

Pros: Super accommodating and friendly.

Cons: The car was an older model than I would have preferred to rent. Would have been awesome to have the latest models available! :)

Pros: Staff was friendly, car was very good although after we gassed up it refused to start and attendant at gas station had to push us away from pump. Car would not start. Needed road assistance.

Cons: Needed better instructions regarding dash notifications and what it meant. Also meeting shuttle bus was horrible....something didn't click.

Pros: Really good cars and ease of picking up and dropping off the car.

Pros: The staff (Ricardo) was very efficient, and gave me a free upgrade! The cars are new and good.

Cons: I waited a long time at Lisbon airport for the pick up shuttle

Pros: That I had booked to rent a Polo or similar and since there weren’t any left I was granted a Nissan Juke.

Cons: The price seemed a bit high for one week (212eur for a 24 y-o), i.e 26.5eur per day. According to Portuguese friends, there are car rental companys that offer cars for 7-10eur a day.

Cons: They charged me $350 for slight scratch to the wheel rim despite the fact that I did not scratch the rims as the car is parked in parking spaces in the garage and apparently they do this to everyone as I spoke to other renters who were charged the same. It’s totally unacceptable practice and possibly illegal. I will definitely file complaints with the authorities.

Pros: received new car (8000 km), above rented class, perfect communication, great service, kindness they said I don't need to pay/block a security deposit on my creditcard...

Cons: on my arrival I could not reach them by a phone call, tried 3 times - hence there was no airport shuttle and I had to get to their office by my own means.... I can understand traffic situation or being occupied with other customers, but they could have had answer the phone at least

Pros: Very helpful and friendly

Cons: Spent time waiting as too few staff

Pros: staff were great

Cons: location

Pros: Very polite, no problem with the procedures.

Cons: When you arrive you have to call in order to pick you up. If the shuttle has left with previous client you may wait up to 0,5 hour to return. Car was wet when we picked it up due to the dust. Probably parked on outside parking.

Cons: Fraud. They asked me whether I would be interested in a toll meter device to be included in the rental which I rejected, only to find out at the end of the rental that it had been put in place anyway. The clerk denied that it would have been impossible for anyone in the agency to have told me it was optional and that I needed to pay the rental of the device. The fact that the device can be payed separately per se is already an indication that it being mandatory is a lie. Scam.

Pros: Yes they did a great job thanks

Pros: Trustful company, very helpful agents

Pros: New car

Cons: The fuel tank was almost empty

Pros: Good value, good condition cars, easy process

Pros: Really easy drop off, excellent car, excellent condition, fair price.

Cons: Agent wasn't at airport to pick us up when we arrived. Waited about 1/2 hour to arrive, but when he did he was really polite, friendly and helped with all of our bags.

Pros: It was the worst experience of my life.

Cons: You charged me 60€ more without no reason

Pros: The feeling after drop off that there won't be any surprise charges, since fuel level and car status were checked right away and everything was fine according to the representative.

Cons: The 350 euro deposit blocked on my credit card, but at the end it was release right away during drop off.

Pros: Excellent value. Really nice car

Cons: Instructions said we would be met. We wasted time waiting for this. We had to call which is what we should have done in the first place. This should be clearer on the instructions

Pros: good and fast service

Cons: do not give a car with no fuel in it. also low batery key and warning of service is not oke.

Pros: Very efficient and professional

Pros: My experience with Benerent was excellent. Competitive prices, kind and efficient staff and cars in an excellent condition. Highly recommended.

Cons: I had to wait at the airport more than one hour for pick up. That was the only drawback. Other than that everything was good.

Cons: Wish it was closer to airport and earlier time opening since our flight was early

Pros: Met all expectations.

Cons: No problem - except pick up location by Lisbon, Portugal airport was difficult to find.

Pros: From the point of getting into the car I can’t fault it.

Cons: Trying to get to be picked up and calling the phone line. Took over an hour before getting picked up. We were given a an upgrade to an automatic but it made the arrival quite stressful as we were getting to a wedding.

Pros: Thé people, thé upgrade of car , car very clean.

Cons: Your intermédiation : being 70 years old , I was compelled to pay a 50 euro supplément before concluding my rental process on Internet . Scandalous ! Discriminatóry . I forward my contract to the belgian consumeras défence association «  test achat « and to the Ministry of economic affairs . Never more with you . I will make publicity against you . Sorry for that : you are fully responsible !!

Pros: Le professionnalisme du personnel Benerent, la qualité de la voiture

Cons: Le temps de récupération de la voiture

Pros: Friendly and helpful

Cons: They were hugely understaffed so it took about 20 minutes to be seen and then we had to wait a further 15-20 minutes for the car to be brought to us.

Pros: Good explanation of technical details of the vehicle.

Pros: They were nice and friendly, we got the brand new car.

Cons: The pick up at the airport was confusing. Meet and greet was not there for like 45 min. We got the brand new car so and the fuel was on total 0 and we were giving it back it is hard to give empty car so it was 200km fuel left.

Pros: Staff were very professional, car age and quality was very good.

Cons: Waiting time to see an agent when arriving from the airport.

Cons: Too much time for waiting the administration

Cons: On the platform it is indicated that the car can be picked up at the meet & greet, but in reality it is a shuttle bus that takes you somewhere else in Lisbon and you loose a lot of time. The people working there are really rude.

Pros: Value

Cons: Waiting, felt rather disorganised

Cons: The charges for alleged damage to rims were a caculated effort to increase a relatively fair rental rate. I will never use your company again.

Pros: I received the car that I wanted and not a “similar” car. All representatives were very courteous and polite.

Cons: The car was wet and not really washed when I picked it up. The processing time to pick up car was too long because we had to wait our turn, not enough reps to process.

Cons: Benerent charged me $175 for a scratched tire rim. Seems ridiculous to rent cars with low profile tires and rims , then to charge for a scratch. Not happy!!

Cons: Car Pickup too far from the Airport. Too long paperwork to get the car. Unclear tariffs. I was renting 2 cars and the cheapest one was newer and with GPS. The most expensive one was not well equipped and too old. Not easy to join by phone.

Pros: Very friendly and accommodating representatives at the office. Explained everything and provided a toll device, which is vital in Portugal.

Cons: I spent almost 30 min waiting for the shuttle at the airport. The toll device provided had a cost of 20 euros.

Pros: Benerent was good it’s Discover cars that’s a problem

Pros: Good cars , good prices

Cons: I had a terrible experience in picking up the car . We waited for an hour at meet

Pros: excelent

Cons: nothing

Pros: The car was fine

Cons: The agent had a hard time communicating, the contract was solely in Portuguese and he tricked us into extra expenses, which he told us would be free.

Pros: the upgrade to a diesel car without extra costs

Cons: the distance from the airport and the derived loss of time, especially in dropping off the car; the costs for the ViaVerde service rather higher than expected

Pros: They were very helpful and attentive

Cons: N/A

Pros: Very good and fast service....

Pros: Good staff service

Cons: Not easy to find an agent - long waiting time at the airport