BeRent at Lisbon Airport

Pros: La navette et son chauffeur La qualité des vehicules

Cons: Rien

Pros: The speed of transfer from the airport

Cons: The car had countless dents and scratches, both inside and out. I had to document them with my phone to avoid issues upon return, as the company hadn't recorded even half of them. Also, although I had purchased full insurance through Discover Car, Be Rent suggested I pay an extra €200 for additional coverage to avoid complications in the event of an accident.

Pros: The employee was nice and proceeded quickly to the rent.

Cons: The car I received was a bit smaller than the one I booked. Therefore, there were not enough space in the trunk for our luggages.

Pros: Great and modern van, friendly staff, added via verde over the phone

Cons: When they had already shown me the car and explained everything they took it to wash once more, so we waited. When dropping off the transfer vehicle driver had us sitting there while he chatted with colleagues.

Pros: Helpful

Cons: Nothing

Pros: Everything was great from pick to delivery. Fantastic staff.

Cons: Nothing to complain about.

Pros: speed and kindness

Pros: Good car. Fair price. No deposit.

Cons: More than 1 hour to just drop off. Many customers and only 1 agent especially between 12-2 pm.

Pros: Everything. Every companies should be like BeRent

Pros: We got brand new car. Easy communication and no problems.

Cons: -

Pros: The kindness and rapidity of the service

Cons: Nothing to add

Pros: It was easy to find.

Cons: Since the car was booked through Discover Cars and all additional insurance for border crossings and highway tolls was ordered, later when returning the car it turned out that the same amount had to be paid as the original cost for the entire period, and there was still an additional fee to pay :(

Pros: BeRent is the most friendly and transparent car rental company I have used in my life. Their honesty and full disclosure of all the extras and what isn't extras was brilliant. For example, they pointed out that the toll box was not mandatory and that I could pay the costs for my trip with my card on the highway, thus saving the cost of this box. Also, there was no hassle or attempt to sell additional insurance. Very smooth digital check-in and check-out. Shuttle service to their facilities.

Pros: They were helpful and patient.

Cons: They gave me no explanation about the car.

Pros: Great value.

Cons: Super helpfull.

Pros: All good

Cons: Absolutely nothing ..

Pros: Very kind, professional, no pressure

Pros: Reliability, good communication, understendable instructions.

Pros: Correu tudo bem, aconselho a tirar fotos e a fazer vídeos assim que se sai da porta ainda a ver se a porta do berent porque as luzes dentro do local de levantamento são péssimas, local é bastante escuro e tem várias luzes a fazer um género de piano no texto o que provoca vários reflexos e riscas de luzes no carro enquanto tiramos fotos.( estratégia ou não) comigo correu bem…

Pros: Good service, easy check in and out

Cons: Online checkin had errors and got stuck

Cons: They didn’t explain how to use Portugal’s till roads and it caused me confusion while driving. And I paid an extra fee for it, so they knew I’d be using the tolls.

Pros: Efficient service. No hard sell about purchasing BeRent insurance.

Cons: They have policy of returning with amount of gas you left with (in our case half tank) rather than full to full. Obviously chances are you will return car with more gas than starting point without getting a credit for this. ALSO local gas station they recommend runs scam of prepaying a minimum set amount on credit card and then giving a cash rebate after you fill up with less than prepayment. At some point they increase the prepayment so cash rebate is insufficient to make you whole.

Pros: Very close to the airport. Super straightforward collection and drop off and friendly staff.

Pros: Great car. Friendly and helpful agent.

Pros: The agents were pleasant and polite, yet professional. No hassle or difficulties.

Pros: Fast and efficient

Cons: I'll have to wait 2 weeks for them to unlock the payment for a Via Verde toll service that I didn't want and didn't use.

Pros: Clean cars good service

Pros: First time renting but not the last. Efficient signing out of vehicle and quick return as well. Near new hybrid Peugeot 208 with low mileage ensured trouble free motoring over the 2 weeks we had the car. Vehicle was very clean and its physical condition at sign out was top notch. Everything went smooth without issue regarding the reservation; we booked through Discovery Cars. Agents explained everything in detail and provided all documentation and contracts via email. Thanks again for a gr

Pros: Atendimento !

Pros: The car was better than expected. A Citroen c3 which was spunky and comfortable. They picked us up from the airport quickly, and after we returned (1 month and 4000 km later) they processed the return and got us to the airport super fast. They were courteous and spoke good English.

Cons: There was nothing that troubled us at all. We were very pleased.

Pros: Good value for the money you spent

Cons: Quickness, fairness etc.

Pros: Costumer service

Cons: Costumer service

Pros: The agents at the Portela office were excellent. They were friendly, professional and very competent. I incurred some damage to my rental car that required exchanging the car for another. This was taken care of quickly and very professionally so that I could resume my trip.

Pros: Pick up and drop off speed

Cons: BeRent did not accept the insurance I bought from Discover and I was forced to buy their insurance which was 3 times expensive. A copy of the insurance was not in English

Pros: Carro em perfeito estado, rapidez de serviço e bom atendimento

Cons: Sendo um aluguer por muitos dias e tendo um pedido especial, podiam ter atendido ao nosso pedido.

Pros: Instalações

Cons: Em relação à experiência anterior, piorou ligeiramente: Menos atenção ao cliente e tempo de espera.

Pros: accurate, timely, kind

Pros: Pick up / drop off was quick and no hassle. Car was in an excellent condition. After dropping off the car, the agent drove me to my hotel.

Pros: Nothing. Worst rental experience and company.

Cons: Everything. Never rent from this company.

Pros: Everything! Great team, very helpful, informative, polite and efficient. Pick-up location easy to find, very clean and welcoming.

Pros: Overall very good

Cons: At drop off it was a bit slow waiting for other customers who took a very long time for their pickup

Pros: Although not in the airport, the office was near and super clean, professional and good facilities

Cons: We hired a seat for our toddler which cost more than the car hire itself and the seat was old, dirty and kinda broken.

Pros: Great service. Car super clean. Agents very nice.

Pros: Staff were cheerful and helpful.

Cons: Not enough staff. It took 1 hr from drop off to arriving at airport

Pros: Attentive service agents, kind and responsive

Cons: Car was not very clean and had an annoying noise while driving.

Pros: Out of hours service and on time and very courteous.

Cons: The car I was expecting, pricing and not hidden cost.

Pros: Everything worked well

Cons: Peugeot was already taken

Pros: Friendly and helpful staff

Cons: N/A

Pros: Very professional staff

Pros: Good friendly service. Quick check in and check out processes. Not forced to sign up for the automatic toll gate service.

Pros: Car in excelent condition. Customer service was amazing.

Cons: The pick up and drop off service at LIS Airport is poor. Nothing to do with be rent but with the infrastructure of the airport itself that does not give special lanes for shuttles to pick up and drop off customers.

Pros: Nice stuff, helpful, good attitude

Pros: Pick up and the cleanliness of the car

Cons: Turning in the car took forever. The place should also have the need to take a ticket to get on the shuttle. Other customers are rude and try to cut you off when your first in line for the shuttle back to airport drop off.

Pros: The staff were very nice! The car was in good conditions and we had no bad surprises.

Cons: The waiting time to pick up the car was a little long but nothing really crazy.

Cons: BeRent has horrible customer service. No agency at the airport, they simply leave you hanging. All the other car rental companies had representatives at the airport except for them. They left me waiting for the pick up van for 1hr(their shop is 7min away)not convenient for international traveller's Who don’t know the country. They also leave out a lot of information when you rent with them, they lure you in with their cheap prices then come back and scam you for extra money. They stole $200EUR

Pros: I had some problems with flight delays and overall BERENT was able to solve the issues for me

Pros: Great value first class operational

Pros: Atendimento é muito bom.

Cons: €800 charge for a minor windshield scratch

Pros: The guy the guy that picked me up from the airport was an aawome person and extremely helpful and informative. Spoke english perfectly ans provided good guidance throughout the trip. Awsome work dude!

Cons: Eric, the guy that booked me and went through the booking process is a really good dude, this guy will later pull a magic move to help me get to the airport 15minutes before the flight. Dude, without knowledge and ghidance, mu family would have missed the flight. My soon was unwell, and we were able to to take him to the hospital as we landed, as it was very difficult to get help for him there at that time. Thanks to you and the guy that received the car and manged to call you over the phone.

Pros: Very nice and honest people

Pros: Would have appreciated picking up the car with a full tank of gas.

Pros: The agent! He was very courteous, knowledgeable and informative.

Cons: Horrid car.

Pros: BeRent was good, but DiscoverCars got my booking wrong. I had selected specific pick up and drop off times, but they changed them when sending to BeRent, which ended up costing me a full extra day rental cost at BeRent’s full rate, which is DOUBLE what I was paying through DiscoverCars.com. My fault for not catching it on the contract before completing it, but you should be able to trust that information is flowing properly. Rental ended up costing me significantly more because of this flaw.

Cons: Friendly attended and place is clean and well taken care of. Good quality cars. No hard pressure and manipulation on selling extras by staffs, which is unusual for Portugal. Most places will try to scare you into their extras, but not here. They’re my go to whenever flying into Lisbon.

Pros: We liked everything

Cons: Great service

Pros: Very good service, full disclosure of all costs and requirements, and staff are quite friendly and professional.

Pros: Service was average at best. To be fair, the shuttle bus driver was amazing after we returned the car - he drove us to our airport hotel when he was only supposed to drive us to the air terminal.

Cons: Not so much the service but the car we were given. Mechanically it was fine for our 3 week trip but it constantly flashed it needed an oil change the full 3 weeks, it only had a quarter of a tank of gas when we picked it up and the back licence plate kept falling off. We returned the car with 3/4 of a tank, complained about the license plate yet no compensation was offerred - just some lame suggestion we email head office and complain. Brutal.

Pros: Easy to use, no hidden charges, although they are now charging €10 for cleaning the car unless you bring it back as it was when picked up. But still happy with using BeRent.

Cons: They reason I keep using BeRent is they have not added extra charges when collecting the vehicle, now they have a €10 charge for washing the vehicles when returned unless it's cleaned before returning.

Pros: I have booked twice with BeRent this year and and both times they have been excellent. Their online pre-check in saves plenty of time and speeds up the process. The cars have been in excellent condition and their instructions are clear.

Cons: Have a representative waiting inside to point first time customers to the pick up area and ring the depot for the customer. Not everyone arrives with the means to make a call. If not one can flag down the van that is outside of course.

Pros: Nothing

Cons: No help

Pros: Our car broke down and we had to take a bus because you could not arrange accommodations within 24 hours of breaking diwn

Cons: Everything after the car stopped working

Pros: Price of rental

Cons: See my recommendation statement

Pros: Voiture intérieur correct, mais l'extérieur avec des accros, dans l'ensemble ça allait un petit bémol la couleur rouge Ferrari.

Cons: Prestations correct, rien à dire.

Pros: Car was the one I reserved, once we got to the agency, the rep was helpful. Once we found the place again at the end of the trip, it was a quick process to return the vehicle. Free shuttle to and from the Lisbon Airport.

Cons: I booked online and was charged for both the rental ($250) and the comprehensive insurance plan ($85), then when I picked up the vehicle, they said those were charges from the intermediary web booking company and not Be Rent, so we paid way more and again for insurance because we were told we had to or we would have no car. We had a hard time finding the rep after arriving & once we found him, he was not very helpful or friendly. Finding the place to return was difficult- no address was given.

Pros: Good car, efficient service.

Cons: The cleaning fee was not well described so ended up paying extra on return.

Pros: Fast and efficient

Cons: The agent location is not clear enough. There are many vodafone store and we waited near the wrong one for 30 minutes. Had to call and they sent me to the good one.

Pros: This is my 3rd rental in 2 years with BeRent. The quality of the cars are excellent which keeps me coming back.

Pros: Quick, fast and cheap

Cons: Lack of Apple Car play or GPS

Pros: Good communication, they did what they said they would and everything ran smoothly.

Cons: We booked a compact SUV and were initially given a similar class but normal car which is not what was requested. They sorted this quickly 😀

Pros: Car was clean

Cons: Tried to charge more than the agreed deposit Blocked my card with €200 for transponder stating money for tolls would come off then charged me for them when I dropped car off. Says I’d get my €200 in 20 days Was an hour late collecting us at the airport Didn’t explain things clearly

Pros: Excellent service, the car was as advertised and just what we wanted for our trip. The agent who took us to the airport was very attentive to my wife who has ME. Helped us with our baga as well Top service.

Cons: Only a very slight quibble, we had to wait 30 mins for the transfer vehicle to take us to the airport.

Cons: Charged €2000 security and still waiting for it to be returned 7 days later

Pros: Very nice guys, helped with unexpected toll issues. Highly recommend

Pros: Drop off was quite easy. After coming to the airport with the shuttle, we realized that we have forgotten one luggage at the office. The staff was very supportive in the solution.

Cons: When picking up the car, we had to wait quite long at the airport until the shuttle showed up.

Pros: Good value for the price, immaculate car and facilities, great use of technology in the pick up and delivery process, very thorough, helpful staff , and appreciated their English language skills.

Cons: The airport pickup process is a bit confusing which is unfortunate because everything else was great and worthy of a 10/10 rating. I had not completed the online check in before hand which was likely a mistake on my part. If needed, could take a Bolt of Uber to location for less than 5 euro and well worth it give how competitive Be Rents prices are overall.

Pros: Very smooth

Cons: Nothing

Cons: Classic crooks. Distracted me during the car rental so I wouldn't see or photograph a hairline scratch on the car and then "found" it when I returned the car and charged me 200 euros to fix it, which they won't. The car was already scratched up an damaged, which they clearly had not fixed before. There was so much damage to the car that I missed one scratch that was hard to see in the shadowy place and that's how they got their extra 200 euros. They will definitely do this to other customers.

Cons: Just hard to find the representative at the airport. There are 2 Vodo phone areas which made it confusing.

Pros: Service and price

Pros: Friendly helpful people (initially at least) Clean good quality car

Cons: I started with only 1/4 tank of gas The cleaning fee of 11 Euros (and threat of 75 Euro charge) for a very normal amount of dirt from my shoes on the driver side. Long wait for shuttle and long drive to rental office

Pros: Nothing, no one answered the phone, pickup instructions mention a voucher number that does not exist, no communication

Cons: Nothing ingot nickeled and dimed and charged for a windshieldnl

Pros: - good car - airport ride

Cons: - slow at airport pick up - super expensive insurance

Pros: Agilidade no atendimento

Cons: Tempo para achar o transporte da BeRent no aeroporto , fiquei 35min ligando até alguém atender para ir me buscar

Pros: Polite employees.

Cons: The car we booked was not available. Upgrade was costly and insurance very costly.

Pros: Professional, car cleanliness

Cons: Hidden cleaning fee (Euro 10-20) that was added at the time of car pickup.

Pros: Great customer service, excellent cars with reasonable prices.

Pros: Pedro was very helpful

Pros: I had a bad experience with the chosen car rental #Be Rent company did not show up at the pick up point to pick me up.

Cons: After 3 hours after my call 📞 they texted me on WhatsApp: one of our staff is on his way. By then I had already booked another car with another company.

Pros: everything was what we expected, no hard selling in the insurance unlike other rentals.

Cons: Nothing, we will rent with Berent again for sure

Pros: Friendly, helpful, patient staff.

Cons: Everything about Be Rent was great.

Pros: Excelente locadora e serviço. Os carros sao sempre limpos e tudo muito tranquilo durante a locação

Pros: I rented with them tree times and they're amazing if I could rate them higher I would.

Cons: They are amazing polite and very professional and honest

Cons: You need to add about an hour for transfer and collection.

Pros: Great staff!! Very nice!!

Cons: Great and friendly service!

Pros: The program they track damage to the unit is great and helps when they show previous damage before you check unit condition

Pros: Ótima empresa

Cons: Nada

Pros: Friendly service

Pros: Car was nice.

Cons: Slow

Pros: Atenção dada pelo atendente Sr.Luis

Pros: The cleanliness of the WC at the office and interior cleanliness of the rental vehicle. Exterior of vehicle had quite a few scratches and dents.

Cons: The greeter in airport facility was hard to find as he was with just sitting on bench and not holding up a sign indicating the company. Walk right by him! Rep in office still tried to sell me car insurance even though I had purchased it through discover car.com. Was never given the return address of the office, had to research on Google to find it.

Pros: An unexpected great experience and totally not what I expected after reading bad experiences about Portuguese rental car companies

Cons: Nothing , everything great. Only issue was small scratch on rear bumper not caused by myself that I was charged for which I expected and will recover thru full coverage insurance.

Pros: The car worked weel and it was fast to drop the car.

Cons: They took 1 hour to give me the car after I arrived in their office.

Pros: It took over an hour by the time we arrived at the rental car centre and when we got our car. It was not busy so I am guessing the car was not ready

Cons: We were not told the car was a diesel and need addblue additive - being from North America this is not something that goes in cars here

Pros: No surprises - pick up and drop off went very smoothly

Pros: Their transparancy

Cons: They did not suggest any solution for my problem

Pros: Friendly and professional. Clean car.

Cons: The service was great. Justb a few annoying points: I just don't understand why the rental company (like others) don't give you a car will a full tank. When we give back the car, it is hard to give it back with the exact same amount, so we end up putting more gas. Windshield washer fluids almost empty, I had to fill it up. Squeaky breaks, but nothing dangerous.

Cons: They did not tell us anything about gas and we ended up paying $1200 euros extra for using the wrong one in a tank they gave us that was 1/4 full.

Pros: Excellent new car in great condition; reasonably fast pick service and very efficient drop off service as good as I have ever experienced.

Cons: It doesn’t have a kiosk at the Lisbon airport so depending when you arrive it may be inconvenient to wait for pick and can be a little difficult to find pick up area if an attendant isn’t around with a placard.

Pros: Very clean location

Cons: Convinced me to pay for car cleaning

Pros: Overall I thought it was good. Good model of car that i enjoyed.

Cons: Did not explain the prepaid tolls cost very well. Putting $1700 pending on my credit card in case of an accident was unnerving. This pending charge is still listed, 9 days after I terned in the car.

Pros: They upgraded our car because we waited a long time for the airport shuttle. The facility was very clean. The employees were polite and professional.

Cons: The late airport shuttle .

Pros: Easy pick up at lisbon airport. Friendly staff, although they could have used more staff to help as the wait line was long and slow. Very easy return, and they phoned us a taxi.

Pros: Clean, new car at reasonable rate.

Cons: Did take a while for the shuttle to come to the airport to take us to the rental facility ~ 30 mins. We had an additional charge that we weren't expecting (for driver over 55) but that might be because of going through a 3rd party for our booking. I don't understand why we went to a check in desk first then to wait to speak to the agent.

Pros: Straight forward and quick

Cons: We were delayed and I kept BeRent informed and When we arrived their was nobody to meet us I phone their number and it said they were shut eventually they phoned me was a bit worrying as I thought we would be stuck at the airport.

Cons: Waited an hour for the shuttle to take us to the Be Rent office to pickup the car and waited another hour to register to get the car. 2 hours of our trip spent just to get the car rental. Not at all efficient. Very unfortunate and bad experience.

Cons: could use a few more reps at office to process clients more expeditiously

Pros: Close to airport.

Cons: We got charged with 190€ for damage from previous rent

Cons: The instructions and finding the Berent agent was very poor. Tried calling and was on hold forever. Finally another company agent told us to go to a white van parked outside, so there was no direct contact at airport. Waited well over half an hour to finally find the shuttle.

Pros: Choice of cars

Cons: Wait time to be picked up at the airport was more than usual. When asked the representative about the wait he was not very polite telling me to be patient. Picking up the car was another unpleasant experience. Nobody explained the procedure about checking in first, so I waited about 1.5 hours to have the car.

Pros: Very nice staff

Cons: Rip off artists. Charged me for damage to the car that was already there when I picked it up.

Pros: The facility was clean and the staff were polite. The car was in good condition and we received a free upgrade.

Cons: BeRent is EXTREMELY slow. It took us four hours to pick-up our car and 45 minutes to return it. These kinds of wait times are completely unacceptable. There is no reason this process should take so long. BeRent also gave us the car with only a quarter tank of fuel and charged us for not bringing it back with the exact same amount. They tried to charge us for a dent that was already there when we picked up the car as well, but we had photos before pick-up.

Cons: Just a small hiccup To facilitate drop-off, having your agent at the airport and reviewing the car plus you already have a shuttle bus going back and forth, he would drive the car back and take a ride back at the airport charge an extra 60 euros to cover expenses at the airport parking lot. Pick up the vehicle need to be more efficient.

Pros: Everything about the rental was fine, except an unannounced senior driver charge

Cons: I was upset by the added senior driver charge, which was contrary to the voucher obtained through DiscoverCars.com

Pros: Clean and professional staff.

Cons: Nothing!

Pros: Clean and professional

Cons: Nothing!

Cons: Took too long to pick up car and a confusion about what car I was to get. A lot of extras charges that are unreasonable namely 80 euros fee for cleaning before handing in and 80 euros charge to hand in car 15 minutes before opening times witH no other option to leave keys.

Cons: Toke me an hour and half waiting to be served. The services provided were not what I was expecting, like the insurances, they didn’t have comprehensive insurance, even their gold insurance didn’t cover everything so people still not in peace of mind.

Cons: BeRent has the worst drop off it took me 2.5 hours to drop the car due to wrong address in the invoice it had the address written as drop off at aeroport of the Portela Rua des communides Portuguesa . I went on that address to my dismay thats a ring address they had not print update of address on the return contract.I almost lost my flight due to the negligence or misslead of the company to atract costumers to aeroport site. Furthermore all returned car address has not been update on Google

Pros: Everything went well.

Pros: The pick up place was clean. Good facilities.

Cons: Off site. Time to check in and drop off.

Pros: The physical building itself was fairly nice considering it was a warehouse garage. The car I received was almost brand new.

Cons: They are not located at the airport as advertised. It requires you tracking down a representative in the busy airport arrival area and then being loaded into a shuttle to be taken offsite. There, you can expect at least an hour wait to receive a vehicle. It’s a very poor check in process. As far as the company, I’m pretty sure they are conducting insurance fraud by proxy, using the customer as their agent. They charged me over $500 “for tire and rim damage” and forced me to file claim with you.

Cons: Poor service, long wait to get the car. Waited a long time to get service for a flat tire. No one seemed to know how to handle this situation. We waited half day for us to take care of the tire ourselves.

Pros: It was fine

Cons: The drop off address was not clear.

Pros: Clean, efficient, nice quick service.

Cons: Maybe could have had more frequent transport to/from the airports.

Pros: Very Clean, great price, easy to book

Cons: Didnt know how to pick up the car at the airport, lacked confirmation a few days before to reassure of the rental

Pros: The car was quite new and in good condition.

Cons: I arrived at the Lisbon airport at about 11am and I had to wait about an hour for the BeRent shuttle to take me to their office and another hour before I finally got my rental car.

Pros: quick efficient reassuring

Cons: Nothing

Pros: Staff were so welcoming, kind and efficient. My daughter wasn’t feeling well and they sped things up so we could get out of there quickly.

Pros: I liked that the staff was knowledgeable and friendly.

Cons: No complaints

Pros: They did not try to upsell me.

Cons: Waited a long time to pick up the car (about an hour). They are also not on the site of Lisbon Airport, but about 10 minutes away by car. The car's headlights were not properly aligned, so I had to drive with highbeams, most of the time.

Pros: Rodrigo at the desk was absolutely brilliant in his recommendations and overall provided excellent service!

Pros: Nothing

Cons: Customer service is lacking at BeRent. We are just a number. No personal service. A lot of reps walking around but slow at moving people along and provide no information or a friendly be with you in a moment. They didn’t even have my name on their clipboard at pickup at airport.

Pros: Efficiency , good communication and friendly reception

Pros: Competitive price

Cons: Paying quite a bit more to cross into a second country, which I didn't see anything about at time of making reservation

Pros: Good customer service from agents when actually interacting. Car was in good shape.

Cons: Very long, tedious process to get the car.

Pros: Agent advised about tolls. Car survived the trip.

Cons: Extremely slow car pickup/drop off service

Pros: Rien

Cons: Restitution du véhicule il vous facture des dégâts qui étaient déjà sur le véhicule mais malheureusement je n'ai pas pu les voir car le véhicule était mouillé et c'était un micro impact sur le pare-brise il mon facturé 1400 €, c'est honteux.

Pros: Good car, well kept. The staff however is very kind.

Cons: Petrol tank was required to be filled at 50% which is difficult to maintain at drop -off. Additionally, the time it took for them to start processing our papers at pick-up and drop-off is a nightmare.

Pros: Good and clean car. Friendly staff.

Cons: Busy at the pick-up.

Pros: The car was great and the price was decent.

Cons: The wait times for pick up and drop off were too long.

Cons: I have rented hundreds of cars due to work and this is by far the worst experience I've ever seen. 2.5 hours just to pick up the car. I've never seen a company less interested in taking care of customers. The inefficiency and apathy was astonishing and got our long awaited trip off to an awful start. Ruined the experience. Something needs to be done to retify this asap!

Cons: Baggage broken during shuttle

Pros: Everything

Cons: nothing to comment about as everything was excellent

Pros: Very helpful with instructions

Pros: Carros muito novos

Cons: o atendimento foi um pouco mais demorado do que esperado, mas foi 5 estrelas

Pros: The car was new and clean

Cons: There is no customer service. They make you wait for over an hour just to talk to someone knowing you’ve just gotten off a long flight. They tell you that the insurance you purchased with Discover is not recognized by them and will have to buy new insurance from them. So the car ended up being double the price of what was originally quoted. Will never rent from both companies.

Pros: We received an automatic! In heard of in Portugal. Great car! Just the right size for our 6 day tour of Portugal.

Cons: The agents intentionally skip our number to allow another man to go first. We had been waiting 45 min up to that point. Then it took another 15 min.

Pros: Nothing

Cons: Such a bad service. I wouldn't recomend anyone. We wasted 2 hrs waiting. Staff are so rude even after waiting for 2 hours they are still rude & told us they can cancel the booking & refund the money. Its like don't complain just wait for 2 hours or more or don't get a car. But we already waited for 2 hours. We are there for holiday and we should not be waiting for more than 2 hours to get the car. This has never happen in any other country. Worst company. Elderly, family with kids also waiting.

Pros: The car was new.

Cons: Getting scammed in our vacation.

Pros: The car was in great shape.

Pros: The agents at the office offer amazing customer service. They are friendly and professional. We had an issue with the car during our rental and they immediately helped us and even upgraded our car. Special thanks to Eric who was really great, accommodating and professional.

Pros: Pleasant, helpful staff.

Cons: Bit of a wait to get in a queue to get details of driver taken, only one desk operational

Pros: nothing.

Cons: unstaffed, crazy long wait time to pick up.

Pros: Fin service og fin gennemgang af bil med registrering af skader og fejl.

Cons: Langsom afhentning i lufthavn og lang ventetid ved udlevering af bil

Pros: Quick shuttle. Relatively good price. Good car.

Pros: They are very clear and take the time to explain the options that might be of importance to newcomers to Portugal

Cons: The rental return instructions are not clear. Plus the office opens at 8am and if you have a flight close to 9am then you are in a bind. Make sure you discuss after hours drop off if there is any

Pros: Absolutely nothing. Worst rental agency I have ever used in my life.

Cons: We waited an hour and 20 minutes for the airport shuttle. Once their shuttle finally dropped us at their office, they did not have our car-that was reserved. Over 30 different customers were waiting for over 4 hours each for their confirmed reserved cars. It took us almost 5 hours to finally get our reserved car. Very rude staff, very unorganized and inefficient. They gave us a terrible, old, broken down car. Just a nightmare all together. Remove them from your list if you want future clients

Cons: Poor service.

Pros: I was first given a not-so-good car by BeRent, which was making some noise when braking, which over the course of the rental got worse. When I told BeRent about it they immediately suggested a changeover. Good call BeRent! Not only was the changeover car a lot better, but the whole process was completed very quickly and we were on our way again! The staff were friendly and helpful overall. On our first pickup day they had got a new system and understandably everything was very slow.

Cons: Good that I’ve got the refund in my account today. Thanks for that. Not good that I had to follow up three times before I got a response from Discover Cars. I was told by BeRent that the money would be in my account in 3-4 days. So basically, wrong expectations were set. How hard it is to “under-promise and over-deliver”!

Pros: The car was great and economical and we had unlimited milage. Premises of BeRent very comfortable and clean and modern. Staff very efficient.

Cons: It took 2 hours to get our car, from the time the agent met us at the airport until we drove out of BeRent. Extras are annoying, eg. when collecting the car you can pay an extra 29 Euros to have the car cleaned when you return it OR return it in the condition you receive it OR if the car is dirty when returning you are charged 80 Euros for them to clean it.

Pros: Excellent customer service and safe car provided!!

Pros: Quick and easy handling. Excellent service.

Pros: Discover card

Cons: I liked everything

Pros: Great return and excellent staff during return.also the gentlemen that provided the car was great.

Cons: Hard to find représentative and length of time at counter and to get car. Worst is the fact that discovery cares does not reply when there are issues. I would not use discover cars again, and will leave an appropriate Google review.

Cons: it took one hour for the pick up process and I had to go through two agents asking me the same info, then they started nickle and dime me with extra charges. Senior citizen charge ( we are not 65 years old), since the booking was under my wife credit card she was charged for extra driving (she was not driving) we used her credit car ALWAYS to make reservations because we get points on that card.

Pros: Clean Car

Cons: Soooooo slow we waited more than 1h30 to get our car

Pros: brand new car, excellent

Cons: picking up the car took us way too long, two hours after meeting the representative at the airport

Pros: Eric (the person who attended to giving me the car) was exceptional from the time he took to explaining everything to me as well as during my 22 day trip. He was always available for any issues (like Adblu).

Cons: It took too long to get the car, but this I believe was due to them just changing over to a new system that caused delays.

Cons: The car rent cia Be Rent charge me 180 euros for a damage that didn’t exist .

Pros: BeRent was very good. They had the exact car that we reserved, which was important since we are a family of five with luggage. The staff was friendly, and the facility was spotless. It’s also very close to a gas station, so you can fill up the car when you get it. They don’t require to the car to be filled up when you return it, so it might not have much gas when you get it. Some of the staff speak English, but I would print a copy of your rental agreement to be able to hand them.

Cons: The checkout process was a little slow. They only had one person checking in cars, and the people checking cars out couldn’t help with returns. That was frustrating, since there wasn’t anyone picking up a car at that time. We waited at least 30 minutes to start our return process. ** I would allow at least one hour for the car rental return, wait time for the shuttle, and drive to the airport.

Pros: everything. prompt service, quick pick-up/.

Cons: all was good

Pros: Very clean car and professional service

Cons: Very slow, hard to find car rental agent at the airport, only one shuttle and a lot of people waiting to be transported so it took way longer than if should to get to their depot. Not enough staff at depot so a long time waiting to be served and then the process took way longer than it should have. This is all compared to using car rental companies for years.

Pros: they were very pleasant and very helpful

Cons: a little too much waiting, but overall, not so bad.

Pros: It took an hour and half to pick up I have full car insurance but the Berent charged me and ask the claim with your company. Why this trouble???

Cons: I have to file claim for so called damage with your insurance company hope this works with out any triuble

Cons: Too long waiting to pick up the car

Pros: They were attentive, responsive, and kind.

Cons: Line a bit too long. Shuttle driver both ways drove too fast, hard braking, loud music, talking on the phone, eating…not professional

Pros: Easy and simple

Cons: Took a bit longer than epected to collect the car and to be dropped in the airport

Pros: Clean and new car, good price. I needed to extend my rental by a day and it was taken care of very quickly with just one email.

Cons: Pick up took quite some time due to needing to wait for shuttle bus, travel to the pick up centre which is approx 10-15mins from airport, then join the queue to go through check-in and pick up process.

Pros: Efficient, friendly and honest service. No pressure to buy insurance or extras. Honored everything promised with no unexpected charges. The agent was very patient as I worked out a problem with my card issuer during check in. My delay meant the car I had reserved was gone, but they provided an upgrade to replace it. Check out was quick and straight forward. Car had a few dings, but was clean and in excellent running condition.

Cons: Very long waiting time.

Pros: Everything was very straightforward and stress-free. Very happy with the whole experience and the car

Cons: They charged me 190 euros for the tiniest scratch the size of my pinky thumbnail that I am sure already existed on the car. This place is an absolute scam!

Pros: Ability to talk using WhatsApp for any questions

Cons: The cleaning add-on was a bit weird. I have never seen one and didn’t understand what were the measurements to determine how much to charge. We were paranoid- and over cleaned

Pros: Very nice service and the staff really friendly

Cons: I liked everything ☺️

Pros: Polite, friendly, efficient

Cons: 1 hour wait time to get the car at the concession

Pros: Terrible wait time to pick up

Pros: The car was spotless and drove perfectly. The return process was smooth and fast.

Cons: The time to get to the rental location was far too long (90 minutes), and was followed by a very long wait at the location itself (3 hours). This meant that there was a total of 4.5 hours of a delay.

Pros: Good explanation and ensured car met our requirements

Pros: Nothing

Cons: Everything about Berent was poor quality

Pros: I was pretty happy with the guys

Pros: Some staff were very friendly

Cons: Other staff seemed to be in a rush

Pros: At least I got the car

Cons: They made me wait for 3 hours to get the car! They troubled us a lot. Wasted a lot of time. Highly unlikely to recommend to anyone.

Pros: They went home and we had to hire another car at great expense and I am still waiting for my refund

Cons: We didn’t get the car

Pros: Everything was perfect. Had no issues and would definitely use again.

Cons: Only thing I would have liked was some information on the special features of the car we rented. Most models are unique to Europe so I wasn't familiar with the car. Maybe supply a fact sheet since no manual was in the car. Learned features of the car as we went, like automatic high beam+dimming, car lane departure alerts, engine shut down at lights and stops (gas saving feature) etc.

Pros: Friendly reps. Good and clean car.

Cons: Incredibly slow and inefficient process. Only 1 van taking people from the airport to the rental facility. Took ~40 minutes from the time we arrived at the Vodafone store to meet with the rep, to actually arrive in the rental counter. Once at the counter, they had 3-4 agents working the rentals, and that process was almost another 1.5hrs of waiting... Overall it took just above 2hrs from meeting the first agent at the terminal, to driving out of the facility with our rental.

Pros: The car was literally brand new! The rental price was great, also the pickup/drop-off place is 5 minutes next to the Airport and they drop/pick us from the Airport!

Pros: Great price and friendly agents. The car was in excellent condition.

Cons: Check-out time was a little long. However, I understand that there was a software change the day we rented.

Cons: The wait to pick up the car too long (about 1 hour) to learn at the end that my credit card is not accepted for the deposit (oddly I use it everywhere in the world and it is finally accepted after paying the additional insurance of 30 € per day of rental !!!!). The company attracts customers (often foreigners who do not speak Portuguese) with attractive prices to sell them insurance which doubles the initial price of car rental. Then the car was scratched everywhere in several places which is un

Pros: Price

Cons: Wait times

Pros: Everything!

Cons: Not a single thing.

Pros: We received a brand new Ford Fiesta, very nice car, good price.

Cons: We were looking for the BeRent transfer, but it wasn’t there. We had to make a call and 10 minutes later the transfer arrived.

Pros: The car worked great for our purposes.

Cons: Instructions for finding the representative at the Lisbon airport were unclear. We luckily found a person with a clipboard who could take us to the spot to pick up the shuttle. The 2+ hour wait to pick up the vehicle, after traveling for 12 hours, was awful and unnecessary. The agents were not only slow, but we needed to upload documentation multiple times. And, worse yet, was drop-off when we realized that they never applied insurance to our rental agreement.

Pros: Slow, tedious process. Not enough agents to handle the number of people waiting and waiting and waiting. I was concerned a fight was going to start because people were getting so upset with how long it was taking.

Cons: Slow, tedious. An awful experience. Never again!

Pros: Good english, polite and quick

Cons: Waiting time to pick-up.

Pros: Shuttle back to airport

Cons: Waiting 4.5 hours and wasting our whole first day in lisbon

Pros: Good, quick service and a nice car given to us

Cons: Slightly far from the airport. They have a free shuttle however, we had to wait a long time for them to come and pick us up