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BeRent at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Easy pick up at lisbon airport. Friendly staff, although they could have used more staff to help as the wait line was long and slow. Very easy return, and they phoned us a taxi.
Pros: Clean, new car at reasonable rate.
Cons: Did take a while for the shuttle to come to the airport to take us to the rental facility ~ 30 mins. We had an additional charge that we weren't expecting (for driver over 55) but that might be because of going through a 3rd party for our booking. I don't understand why we went to a check in desk first then to wait to speak to the agent.
Pros: Friendly staff
Cons: We were giving free upgrade
Pros: Straight forward and quick
Cons: We were delayed and I kept BeRent informed and When we arrived their was nobody to meet us I phone their number and it said they were shut eventually they phoned me was a bit worrying as I thought we would be stuck at the airport.
Cons: Waited an hour for the shuttle to take us to the Be Rent office to pickup the car and waited another hour to register to get the car. 2 hours of our trip spent just to get the car rental. Not at all efficient. Very unfortunate and bad experience.
Cons: could use a few more reps at office to process clients more expeditiously
Pros: Close to airport.
Cons: We got charged with 190€ for damage from previous rent
Cons: The instructions and finding the Berent agent was very poor. Tried calling and was on hold forever. Finally another company agent told us to go to a white van parked outside, so there was no direct contact at airport. Waited well over half an hour to finally find the shuttle.
Pros: Choice of cars
Cons: Wait time to be picked up at the airport was more than usual. When asked the representative about the wait he was not very polite telling me to be patient. Picking up the car was another unpleasant experience. Nobody explained the procedure about checking in first, so I waited about 1.5 hours to have the car.
Pros: Very nice staff
Cons: Rip off artists. Charged me for damage to the car that was already there when I picked it up.
Pros: The facility was clean and the staff were polite. The car was in good condition and we received a free upgrade.
Cons: BeRent is EXTREMELY slow. It took us four hours to pick-up our car and 45 minutes to return it. These kinds of wait times are completely unacceptable. There is no reason this process should take so long. BeRent also gave us the car with only a quarter tank of fuel and charged us for not bringing it back with the exact same amount. They tried to charge us for a dent that was already there when we picked up the car as well, but we had photos before pick-up.
Cons: Just a small hiccup To facilitate drop-off, having your agent at the airport and reviewing the car plus you already have a shuttle bus going back and forth, he would drive the car back and take a ride back at the airport charge an extra 60 euros to cover expenses at the airport parking lot. Pick up the vehicle need to be more efficient.
Pros: Everything about the rental was fine, except an unannounced senior driver charge
Cons: I was upset by the added senior driver charge, which was contrary to the voucher obtained through DiscoverCars.com
Pros: Clean and professional staff.
Pros: Clean and professional
Cons: Took too long to pick up car and a confusion about what car I was to get. A lot of extras charges that are unreasonable namely 80 euros fee for cleaning before handing in and 80 euros charge to hand in car 15 minutes before opening times witH no other option to leave keys.
Cons: Toke me an hour and half waiting to be served. The services provided were not what I was expecting, like the insurances, they didn’t have comprehensive insurance, even their gold insurance didn’t cover everything so people still not in peace of mind.
Cons: BeRent has the worst drop off it took me 2.5 hours to drop the car due to wrong address in the invoice it had the address written as drop off at aeroport of the Portela Rua des communides Portuguesa . I went on that address to my dismay thats a ring address they had not print update of address on the return contract.I almost lost my flight due to the negligence or misslead of the company to atract costumers to aeroport site. Furthermore all returned car address has not been update on Google
Pros: Everything went well.
Pros: The pick up place was clean. Good facilities.
Cons: Off site. Time to check in and drop off.
Pros: The physical building itself was fairly nice considering it was a warehouse garage. The car I received was almost brand new.
Cons: They are not located at the airport as advertised. It requires you tracking down a representative in the busy airport arrival area and then being loaded into a shuttle to be taken offsite. There, you can expect at least an hour wait to receive a vehicle. It’s a very poor check in process. As far as the company, I’m pretty sure they are conducting insurance fraud by proxy, using the customer as their agent. They charged me over $500 “for tire and rim damage” and forced me to file claim with you.
Cons: Poor service, long wait to get the car. Waited a long time to get service for a flat tire. No one seemed to know how to handle this situation. We waited half day for us to take care of the tire ourselves.
Pros: It was fine
Cons: The drop off address was not clear.
Pros: Clean, efficient, nice quick service.
Cons: Maybe could have had more frequent transport to/from the airports.
Pros: Very Clean, great price, easy to book
Cons: Didnt know how to pick up the car at the airport, lacked confirmation a few days before to reassure of the rental
Pros: The car was quite new and in good condition.
Cons: I arrived at the Lisbon airport at about 11am and I had to wait about an hour for the BeRent shuttle to take me to their office and another hour before I finally got my rental car.
Pros: quick efficient reassuring
Pros: Staff were so welcoming, kind and efficient. My daughter wasn’t feeling well and they sped things up so we could get out of there quickly.
Pros: I liked that the staff was knowledgeable and friendly.
Cons: No complaints
Pros: They did not try to upsell me.
Cons: Waited a long time to pick up the car (about an hour). They are also not on the site of Lisbon Airport, but about 10 minutes away by car. The car's headlights were not properly aligned, so I had to drive with highbeams, most of the time.
Pros: Rodrigo at the desk was absolutely brilliant in his recommendations and overall provided excellent service!
Cons: Customer service is lacking at BeRent. We are just a number. No personal service. A lot of reps walking around but slow at moving people along and provide no information or a friendly be with you in a moment. They didn’t even have my name on their clipboard at pickup at airport.
Pros: Efficiency , good communication and friendly reception
Pros: Competitive price
Cons: Paying quite a bit more to cross into a second country, which I didn't see anything about at time of making reservation
Pros: Good customer service from agents when actually interacting. Car was in good shape.
Cons: Very long, tedious process to get the car.
Pros: Agent advised about tolls. Car survived the trip.
Cons: Extremely slow car pickup/drop off service
Cons: Restitution du véhicule il vous facture des dégâts qui étaient déjà sur le véhicule mais malheureusement je n'ai pas pu les voir car le véhicule était mouillé et c'était un micro impact sur le pare-brise il mon facturé 1400 €, c'est honteux.
Pros: Good car, well kept. The staff however is very kind.
Cons: Petrol tank was required to be filled at 50% which is difficult to maintain at drop -off. Additionally, the time it took for them to start processing our papers at pick-up and drop-off is a nightmare.
Pros: Good and clean car. Friendly staff.
Cons: Busy at the pick-up.
Pros: The car was great and the price was decent.
Cons: The wait times for pick up and drop off were too long.
Cons: I have rented hundreds of cars due to work and this is by far the worst experience I've ever seen. 2.5 hours just to pick up the car. I've never seen a company less interested in taking care of customers. The inefficiency and apathy was astonishing and got our long awaited trip off to an awful start. Ruined the experience. Something needs to be done to retify this asap!
Cons: Baggage broken during shuttle
Cons: nothing to comment about as everything was excellent
Pros: Very helpful with instructions
Pros: Carros muito novos
Cons: o atendimento foi um pouco mais demorado do que esperado, mas foi 5 estrelas
Pros: The car was new and clean
Cons: There is no customer service. They make you wait for over an hour just to talk to someone knowing you’ve just gotten off a long flight. They tell you that the insurance you purchased with Discover is not recognized by them and will have to buy new insurance from them. So the car ended up being double the price of what was originally quoted. Will never rent from both companies.
Pros: We received an automatic! In heard of in Portugal. Great car! Just the right size for our 6 day tour of Portugal.
Cons: The agents intentionally skip our number to allow another man to go first. We had been waiting 45 min up to that point. Then it took another 15 min.
Cons: Such a bad service. I wouldn't recomend anyone. We wasted 2 hrs waiting. Staff are so rude even after waiting for 2 hours they are still rude & told us they can cancel the booking & refund the money. Its like don't complain just wait for 2 hours or more or don't get a car. But we already waited for 2 hours. We are there for holiday and we should not be waiting for more than 2 hours to get the car. This has never happen in any other country. Worst company. Elderly, family with kids also waiting.
Pros: The car was new.
Cons: Getting scammed in our vacation.
Pros: The car was in great shape.
Pros: The agents at the office offer amazing customer service. They are friendly and professional. We had an issue with the car during our rental and they immediately helped us and even upgraded our car. Special thanks to Eric who was really great, accommodating and professional.
Pros: Pleasant, helpful staff.
Cons: Bit of a wait to get in a queue to get details of driver taken, only one desk operational
Cons: unstaffed, crazy long wait time to pick up.
Pros: Fin service og fin gennemgang af bil med registrering af skader og fejl.
Cons: Langsom afhentning i lufthavn og lang ventetid ved udlevering af bil
Pros: Quick shuttle. Relatively good price. Good car.
Pros: They are very clear and take the time to explain the options that might be of importance to newcomers to Portugal
Cons: The rental return instructions are not clear. Plus the office opens at 8am and if you have a flight close to 9am then you are in a bind. Make sure you discuss after hours drop off if there is any
Pros: Absolutely nothing. Worst rental agency I have ever used in my life.
Cons: We waited an hour and 20 minutes for the airport shuttle. Once their shuttle finally dropped us at their office, they did not have our car-that was reserved. Over 30 different customers were waiting for over 4 hours each for their confirmed reserved cars. It took us almost 5 hours to finally get our reserved car. Very rude staff, very unorganized and inefficient. They gave us a terrible, old, broken down car. Just a nightmare all together. Remove them from your list if you want future clients
Cons: Poor service.
Pros: I was first given a not-so-good car by BeRent, which was making some noise when braking, which over the course of the rental got worse. When I told BeRent about it they immediately suggested a changeover. Good call BeRent! Not only was the changeover car a lot better, but the whole process was completed very quickly and we were on our way again! The staff were friendly and helpful overall. On our first pickup day they had got a new system and understandably everything was very slow.
Cons: Good that I’ve got the refund in my account today. Thanks for that. Not good that I had to follow up three times before I got a response from Discover Cars. I was told by BeRent that the money would be in my account in 3-4 days. So basically, wrong expectations were set. How hard it is to “under-promise and over-deliver”!
Pros: The car was great and economical and we had unlimited milage. Premises of BeRent very comfortable and clean and modern. Staff very efficient.
Cons: It took 2 hours to get our car, from the time the agent met us at the airport until we drove out of BeRent. Extras are annoying, eg. when collecting the car you can pay an extra 29 Euros to have the car cleaned when you return it OR return it in the condition you receive it OR if the car is dirty when returning you are charged 80 Euros for them to clean it.
Pros: Excellent customer service and safe car provided!!
Pros: Quick and easy handling. Excellent service.
Pros: Discover card
Cons: I liked everything
Pros: Great return and excellent staff during return.also the gentlemen that provided the car was great.
Cons: Hard to find représentative and length of time at counter and to get car. Worst is the fact that discovery cares does not reply when there are issues. I would not use discover cars again, and will leave an appropriate Google review.
Cons: it took one hour for the pick up process and I had to go through two agents asking me the same info, then they started nickle and dime me with extra charges. Senior citizen charge ( we are not 65 years old), since the booking was under my wife credit card she was charged for extra driving (she was not driving) we used her credit car ALWAYS to make reservations because we get points on that card.
Pros: Clean Car
Cons: Soooooo slow we waited more than 1h30 to get our car
Pros: brand new car, excellent
Cons: picking up the car took us way too long, two hours after meeting the representative at the airport
Pros: Eric (the person who attended to giving me the car) was exceptional from the time he took to explaining everything to me as well as during my 22 day trip. He was always available for any issues (like Adblu).
Cons: It took too long to get the car, but this I believe was due to them just changing over to a new system that caused delays.
Cons: The car rent cia Be Rent charge me 180 euros for a damage that didn’t exist .
Pros: BeRent was very good. They had the exact car that we reserved, which was important since we are a family of five with luggage. The staff was friendly, and the facility was spotless. It’s also very close to a gas station, so you can fill up the car when you get it. They don’t require to the car to be filled up when you return it, so it might not have much gas when you get it. Some of the staff speak English, but I would print a copy of your rental agreement to be able to hand them.
Cons: The checkout process was a little slow. They only had one person checking in cars, and the people checking cars out couldn’t help with returns. That was frustrating, since there wasn’t anyone picking up a car at that time. We waited at least 30 minutes to start our return process. ** I would allow at least one hour for the car rental return, wait time for the shuttle, and drive to the airport.
Pros: everything. prompt service, quick pick-up/.
Cons: all was good
Pros: Very clean car and professional service
Cons: Very slow, hard to find car rental agent at the airport, only one shuttle and a lot of people waiting to be transported so it took way longer than if should to get to their depot. Not enough staff at depot so a long time waiting to be served and then the process took way longer than it should have. This is all compared to using car rental companies for years.
Pros: they were very pleasant and very helpful
Cons: a little too much waiting, but overall, not so bad.
Pros: It took an hour and half to pick up I have full car insurance but the Berent charged me and ask the claim with your company. Why this trouble???
Cons: I have to file claim for so called damage with your insurance company hope this works with out any triuble
Cons: Too long waiting to pick up the car
Pros: They were attentive, responsive, and kind.
Cons: Line a bit too long. Shuttle driver both ways drove too fast, hard braking, loud music, talking on the phone, eating…not professional
Pros: Easy and simple
Cons: Took a bit longer than epected to collect the car and to be dropped in the airport
Pros: Clean and new car, good price. I needed to extend my rental by a day and it was taken care of very quickly with just one email.
Cons: Pick up took quite some time due to needing to wait for shuttle bus, travel to the pick up centre which is approx 10-15mins from airport, then join the queue to go through check-in and pick up process.
Pros: Efficient, friendly and honest service. No pressure to buy insurance or extras. Honored everything promised with no unexpected charges. The agent was very patient as I worked out a problem with my card issuer during check in. My delay meant the car I had reserved was gone, but they provided an upgrade to replace it. Check out was quick and straight forward. Car had a few dings, but was clean and in excellent running condition.
Cons: Very long waiting time.
Pros: Everything was very straightforward and stress-free. Very happy with the whole experience and the car
Cons: They charged me 190 euros for the tiniest scratch the size of my pinky thumbnail that I am sure already existed on the car. This place is an absolute scam!
Pros: Ability to talk using WhatsApp for any questions
Cons: The cleaning add-on was a bit weird. I have never seen one and didn’t understand what were the measurements to determine how much to charge. We were paranoid- and over cleaned
Pros: Very nice service and the staff really friendly
Cons: I liked everything ☺️
Pros: Polite, friendly, efficient
Cons: 1 hour wait time to get the car at the concession
Pros: Terrible wait time to pick up
Pros: The car was spotless and drove perfectly. The return process was smooth and fast.
Cons: The time to get to the rental location was far too long (90 minutes), and was followed by a very long wait at the location itself (3 hours). This meant that there was a total of 4.5 hours of a delay.
Pros: Good explanation and ensured car met our requirements
Cons: Everything about Berent was poor quality
Pros: I was pretty happy with the guys
Pros: Some staff were very friendly
Cons: Other staff seemed to be in a rush
Pros: At least I got the car
Cons: They made me wait for 3 hours to get the car! They troubled us a lot. Wasted a lot of time. Highly unlikely to recommend to anyone.
Pros: They went home and we had to hire another car at great expense and I am still waiting for my refund
Cons: We didn’t get the car
Pros: Everything was perfect. Had no issues and would definitely use again.
Cons: Only thing I would have liked was some information on the special features of the car we rented. Most models are unique to Europe so I wasn't familiar with the car. Maybe supply a fact sheet since no manual was in the car. Learned features of the car as we went, like automatic high beam+dimming, car lane departure alerts, engine shut down at lights and stops (gas saving feature) etc.
Pros: Friendly reps. Good and clean car.
Cons: Incredibly slow and inefficient process. Only 1 van taking people from the airport to the rental facility. Took ~40 minutes from the time we arrived at the Vodafone store to meet with the rep, to actually arrive in the rental counter. Once at the counter, they had 3-4 agents working the rentals, and that process was almost another 1.5hrs of waiting... Overall it took just above 2hrs from meeting the first agent at the terminal, to driving out of the facility with our rental.
Pros: The car was literally brand new! The rental price was great, also the pickup/drop-off place is 5 minutes next to the Airport and they drop/pick us from the Airport!
Pros: Great price and friendly agents. The car was in excellent condition.
Cons: Check-out time was a little long. However, I understand that there was a software change the day we rented.
Cons: The wait to pick up the car too long (about 1 hour) to learn at the end that my credit card is not accepted for the deposit (oddly I use it everywhere in the world and it is finally accepted after paying the additional insurance of 30 € per day of rental !!!!). The company attracts customers (often foreigners who do not speak Portuguese) with attractive prices to sell them insurance which doubles the initial price of car rental. Then the car was scratched everywhere in several places which is un
Cons: Wait times
Cons: Not a single thing.
Pros: We received a brand new Ford Fiesta, very nice car, good price.
Cons: We were looking for the BeRent transfer, but it wasn’t there. We had to make a call and 10 minutes later the transfer arrived.
Pros: The car worked great for our purposes.
Cons: Instructions for finding the representative at the Lisbon airport were unclear. We luckily found a person with a clipboard who could take us to the spot to pick up the shuttle. The 2+ hour wait to pick up the vehicle, after traveling for 12 hours, was awful and unnecessary. The agents were not only slow, but we needed to upload documentation multiple times. And, worse yet, was drop-off when we realized that they never applied insurance to our rental agreement.
Pros: Slow, tedious process. Not enough agents to handle the number of people waiting and waiting and waiting. I was concerned a fight was going to start because people were getting so upset with how long it was taking.
Cons: Slow, tedious. An awful experience. Never again!
Pros: Good english, polite and quick
Cons: Waiting time to pick-up.
Pros: Shuttle back to airport
Cons: Waiting 4.5 hours and wasting our whole first day in lisbon
Pros: Good, quick service and a nice car given to us
Cons: Slightly far from the airport. They have a free shuttle however, we had to wait a long time for them to come and pick us up
Pros: Awesome service from both workers at the pick up and the drop off, above 10 for both
Cons: We did not get a car as the wait was several hours long
Pros: Good car.
Cons: Waiting time by pick up.
Pros: Drop off took 25 min which I find decent.
Cons: Picking up the car took 1 hrs after reaching the rental office.
Pros: Rep was very nice to deal with
Cons: Waited 2 hours to pick up car once we got there not good
Cons: Waiting time to get the car 3 hours was outrageous. I chat some of the customers and everyone at the same location renting a car were waited 2.5 to 3 hours.Some customer got ahead of other customers by talking and complain to representatives.(not fair at all). This company giving you a bad reputation and I am seriously considering renting from major companies such as Avis, Enterprise etc.
Cons: Carro sem ar condicionado a funcionar, Tempo para entrega do carro cerca de duas horas, carro apenas superficialmente limpo
Pros: I didn’t feel pressured to buy additional insurance. The staff was efficient and caring which quickly eased my apprehension about renting in Portugal.
Cons: There was no representative at the airport which caused our family to scramble to figure out where to go to catch the rental shuttle.
Pros: The staff were great.
Cons: The wait to check in and pick up the car.
Pros: Shuttle did not turn up
Cons: Shuttle did not turn up. I would like a refund. Scammers
Pros: I received the car that I rented online. The service to and from the airport was great.
Cons: Slow and didn’t respond to questions.
Pros: The representative was very nice, and the car was clean and new.
Cons: The wait took FOREVER
Pros: Nice, new cars. Easy to find and easy process for pickup and drop off
Cons: Agents take long to process the que
Pros: Friendly staff and very efficient at their jobs. It's the fourth time the I rent a car from them. Cars are clean and new. Great facilities and good shuttle services in and out to the airport for rental pickup and drop-off.
Pros: The check in staff did a fantastic job. considering only 2 desk representatives of the 5 overall front desk assisted customers directly.
Cons: Given only 2 desk representatives of the 5 overall front desk personnel assisted customers directly and the amount of customers dropping off or picking up no one helped the 2 customer service representatives. 3 others looked “busy” rather than recognizing the other 2 employees needed assistance.
Pros: Someone was present at the airport at the mentionned location. We took the 2nd shuttle as the 1st one was already full. Upon arrival to the facility WOW… Clean and Organized. Andre Rodrigo and other service team members were very courteous and efficient. Car was in great conditions. They were fully staffed, it’s normal to wait a bit while they take care of other clients. Take a number upon arrival to get in the priority sequence. Bravo BeRent
Cons: Nothing to mention. It was Great all the way.
Pros: everything went super smooth
Cons: It took some time till it was my turn at the desk to rent the car ( +/- 20 min).
Pros: It was very efficient. Car was fine (except a couple dents). Customer service was great.
Cons: Condition of car could've been better.
Cons: The cars air conditioning was broken and we called for roadside assistance and they never called us back.
Pros: The car, the staff
Cons: I don't like the system of fuel Equal / Equal. Next time I will choose one company that gives me Full / Full
Cons: Nobody responds to my e-mails and no one answers the phone at invoices. I need the invoice for the damage to the tyre rim for the insurance company and cannot get assistance for this.
Pros: Staff was nice and engaging
Cons: Had to wait 45min to drop car off. Car had big scrap on the side before pickup. Understaffed.
Pros: Car was excellent
Cons: The only issue I had was how long it took to get the car. We arrived at Be Rent and there were only two guys working and the process didn't go quickly. Probably took an hour to get the car. Overall, however, it was a positive experience. Would definitely recommend.
Pros: BeRent - These guys where amazing . Fantastic service and very professional. Enjoyed our time in Portugal.
Cons: If you use the tolls at all and pay as you go, be aware that if you miss one , then they have to charge you a daily rate as it links to the car license piste.
Pros: Good car, efficient check in
Cons: Long waiting time for shuttle at airport > 30 minutes Car was covered in raindrops at pickup, making it impossible to pick up existing damage, such as a chip in the windscreen. I had to insist on looking at previous records before my deposit was returned.
Pros: Nothing. They tried to gouge me at the airport for double the price of the car because my plane was late. And yes I added in the flight details so they would know...
Pros: Clean, comfortable and well maintained car. Easy and quick pick up and return. Would definitely recommend and use again.
Cons: A little confusing to find agent, as they use Vodaphone as an identifier and there is one also in baggage claim. It also took around 30 minutes to get car after we arrived at rental location.
Pros: Bad information om the airport. Only With help from other car rental compananies er Were able to find pickup location
Pros: Nice people and super clean car
Cons: 20 minutes waitting for the pickup and more than one stupid hour waitting for the car delivery!!! I rent cars for 7 years and this wait was a supreme record!! Thumbs down!
Cons: Half tanked car. The driver of the shuttle was very imprudent. Fast driven with sharp cornering and was a baby on the shuttle
Pros: Efficient and very friendly.
Pros: Friendly. Seems honest. No extra charges.
Cons: Nothing. Would definitely use again.
Cons: No representative shown in the Lisbon Airport, we needed to ask the representatives of other car rental company to wait for the shuttle. We wait for an hour without any shuttle and we found that another BeRent customer waited for more than 2 hours for the shuttle. Even we called the 24-hour hotline but no one answered. Luckily, one of the representative of other car rental company helped us to call the shuttle driver and the shuttle finally arrived after 10 mins. What a “GREAT” experience
Pros: excellent, patient staff
Pros: BeRent provides a shuttle service from the airport to their rental office since they don’t have one at the airport. The selection of vehicles is extensive, and the garage is very clean and welcoming.
Cons: Although the shuttle service is provided, what wasn’t very clear as how to contact them to pick you up. We were only provided a vague area where to get picked up. They don’t have kiosk at the airport and it took us a longer than usual time before we figured out how to arrange for pick up. We were supposed to call to get a pick up but upon arrival we had not arrange for cell service yet. And when we did manage to call, it was an automated message in Portuguese.
Pros: People were friendly and very informative
Cons: All was good
Pros: Could not get map program from iPhone to show up on dashboard. Person at pickup set it up without really telling me how it was done. At least 2 weeks of the rental was done without the map on the dashboard.
Pros: New car and very easy to collect & return
Pros: nice office
Cons: no shuttle to the rental office (waiting and calling for about 50 min), no chance to call them :(
Cons: - long wait at the airport for the pickup - long wait for paperwork at pickup - dishonest conduct at drop-off (when they could not find any visible scratches on the car, they reached under the car and claimed a "rough" spot was not there at pick-up. Despite taking pictures at pickup , it was impossible to prove "rough" surface below the car was already present - A consumer protection agency or a public prosecutor/DA (if such things exist in Portugal) should investigate this rental agency
Pros: Was one of very few rental agencies to offer vehicles that can seat 6 people. Provided a shuttle to the airport which was helpful upon dropoff.
Cons: The vehicle had a flat tire at pickup. The company filled it, but it continued to go flat throughout our trip. However, we were far from their office, so we continued filling it up and documenting it. The car also had a critical electrical failure warning light which voided the cruise control from functioning. Both of these were frustrating nuances during our rental period.
Pros: Good car, clean and new.
Cons: the transfer between rent a car and airport take a long time, the return I wait for almost 60 min and more 20 to be back on the airport.
Cons: The pick up agent was not friendly at all.
Pros: These guys are awesome!
Pros: o atendimento muito muito bom
Cons: nao tenho nada para dizer.
Pros: very nice selection of cars, patience of the agents with english natives, extending was no problem (altho a little back and forth between DC and BeRent). return was fine, deposit was refunded immediately.
Cons: didnt know where to go at the terminal, but asked around. a "go outside to stand 4" would be helpful! no one answered the phone, despite it ringing and ringing for 12+ minutes. it all worked out. Instructions on how to get gas would have been helpful too!
Pros: Good service
Pros: Amazing service. A really organized organization! Attention to the client is key. Really clean space to pick up the car! You feel as if all cars are super new and super clean and well maintained!
Cons: There is nothing to like
Pros: Quick drop off.
Cons: Took long to get the car.
Pros: BeRent has a big and tidy space, with Wi-Fi, waiting area, toilets, even vending machine. Miguel, who was who dealt with our reservation was super nice, we got a great car and the whole process was smooth.
Cons: Finding where in the airport is the shop.. only later I found out there's no physical shop and only a person picking you up.
Cons: We were informed that a pick up time of 8:30 am at the airport. When we eventually found the driver, the can was already full and it was not until close to 9:00am before we were shuttled to the Berent compound.
Pros: pick up, process, drop off.
Pros: Low cost, thorough clear processes, no car difficulties
Cons: Was a bit slow o pick up the car especially. Seemed understaffed ? But super pleasant and helpful, just run off their feet !
Cons: They- BeRent I arrived at the Lisbon airport to pick up my rental car. It was not a good experience - let me tell you why: 1) what was supposed to be a 10-15 minute wait to get picked up - took 35 minutes 2) the rental agent did not know how to process my rental agreement properly having to do things over and over until finally asking for help - he had poor training 3) going over the physical condition of the car - he was very impatient and not nice He wanted to argue with me
Pros: They run a really good Operation. Prompt pick up. Clean van, helpful bilingual staff, quality car at a good price. Professional Operation.
Cons: Quality throughout..
Pros: The people were friendly but the pickup snd not working GPS made for a stressful experience
Pros: The experience was fine
Cons: Screen in car didn't work now and again for phone gps
Pros: Nice car and agents
Cons: Long time to pick up car
Cons: The time to take shuttle to and from the airport was quite slow
Pros: BeRent are very professionnal! I highly recommend.
Pros: ease of airport pick up and drop off; value for money
Pros: The employee helped me synch my phone GPS. He also explained the toll system to me completely.
Pros: Service and kindness
Pros: The rep spoke English and made the whole process straight forward. Helped Bluetooth pair our phone with the car’s navigation system.
Cons: The meeting place instructions at the airport were a little confusing. It said to meet next to a phone shop, but the same phone shop had multiple booths at the airport, so it was tough to know which one. Should have said the booth next to the airport exit doors.
Pros: Easy to rent with
Pros: Pickup rapido no aeroporto
Cons: Um pouco lentos pra gerar o contrato de locaçao mas tudo bem
Pros: just the fact that the car was new.
Pros: Good people and did things to expedite the process. Did a good job of explaining the various charges.
Pros: The staff was great and very efficient. Quick service
Cons: It was very hard to find the company agent at the airport
Pros: Great vehicle and good price.
Cons: Difficult to figure out how to get picked up.
Pros: The exceptional customer service
Cons: There wasn't a representative at the Lisbon airport meeting place at the appointed time, caused some confusion and stress
Pros: Staff were very helpful
Pros: Friendly staff, nice facility, clean car
Pros: Very nice car, clean and visually well lit collection area along with ticketing so no one could skip the queue.
Cons: It took over 45 minutes for the free transport from the airport to the pick up which is unacceptable
Pros: A clean comfortable car that was in good shape.
Cons: Location of airport not as convenient. Hours are not as handy for early departures.
Pros: The car was new and clean.
Cons: The oncost for renting a child seat is higher than it costs to buy one! Oncosts for extra driver and child seats are much higher if you don't book via Berent's own website. They tried to claim the costs of a tiny scratch. Not all Berent staff was friendly.
Pros: Attentive staff, efficient ‘at the counter’ rental contract processes.
Cons: Not having car inventory at the airport requiring shuttle service to off-site facilities.
Pros: Really good cars and clean.
Cons: Their price depending on age
Pros: Bon accueil
Cons: véhicule propre et conforme
Pros: Friendly and informative.
Pros: Excellent throughout. Really nice staff, not pushy when I said I had my own insurance. Lovely car, a couple of groups higher than I had booked.
Cons: Nothing! They did a great job.
Pros: It was an easy and quick car service. My phone charging cable was not working they also provided me with the cable as well.
Cons: They have not explained properly the toll tax and parking system.
Cons: Had to go to Airport and use shuttle service. I would like to go directly to office but that option is not listed on discover cars and no address is provided. going to airport and taking their shuttle was time consuming for me
Pros: Atendimento e honestidade. Sem enrolações e sem oferecer ítens a mais. Recomendo.
Pros: Courteous and very understanding to the changing needs of the customer.
Cons: I have nothing bad to say about the my experience dealing with them.
Pros: Wonderful service Car was already all set
Cons: The return process , we had to wait for a long while with a toddler . We had thought that this was an SUV , but the car was a teeny tiny car
Pros: The price was affordable , reliable and fast service
Pros: Everything was easy
Pros: O Pessoal é todo em geral 5 estrelas
Pros: Friendly, honest, efficient service
Cons: Airport shuttle difficult to find
Pros: Nice car.
Cons: Had a long wait when picking up the car. They never explained the cruise control, which caused problems when it engaged unexpectedly-we had contacted them about the message displayed, but they never got back to me.
Cons: We had to wait more than 30' at the airport to be picked up
Pros: Staff was friendly
Cons: Everything was goidy
Pros: Great prices
Cons: Could not communicate easily. Email took days for response which did not answer question.
Pros: They were efficient once we were on site from the airport
Cons: serious frustration in locating and getting to the rental facility ... no one answers their phone even when you choose a new reservation ... took us over 45 min asking to locate rep than almost an hour to get picked up and taken to facility .. next time i will get a car at the airport
Pros: At first I was very happy with the company and the car that I rented when I first picked up the car. However I felt like I have been deceived when I dropped off the car back to the company. They charged me with a Viaverde fee (activation fee- 19.5 €) even though the device was active. They never mentioned that I am responsible for the activation of a device that already is in the car and belong to the company. Is the activation not supposed to be done per car per device in the beginning and not
Cons: At first I was very happy with the company and the car that I rented when I first picked up the car. However I felt like I have been deceived when I dropped off the car back to the company. They charged me with a Viaverde fee (activation fee- 19.5 €) even though the device was active. They never mentioned that I am responsible for the activation of a device that already is in the car and belong to the company. Is the activation not supposed to be done per car per device in the beginning and not
Pros: Everything was great, except 20 EUR charge for ViaVerde highway toll device. The device is compulsory for quite many highways in Portugal that don't have an option of manual payment.
Cons: Everything was great, except 20 EUR charge for ViaVerde highway toll device. The device is compulsory for quite many highways in Portugal that don't have an option of manual payment.
Pros: Efficiency of staff and value for money
Cons: Have no complaints
Cons: BeRent refused to give car to us. the representative was forcing us to buy insurance from them which was very very expensive - 50 euro per day. Since i had booked car for 5 days, total insurance from car rental agency turned out to be 250 euro which was 5 times more than what i had paid for original booking. car rental agency was very RUDE and did not help us. they ruined our holiday plan. NEVER going to book car with BERENT.
Pros: Nothing. My plane got delayed by 50 minutes after their closing time and they went home leaving me with no car having to spent €85 in uber fares and having no car on my 4 day stay. Tried to pick up car following day and booking automatically got cancelled and I could not book directly.
Cons: As above. On arrival I have seen other agencies there that also closed at 8pm and they were still waiting for their customers that were on the same flight as I was this was at 09.03pm. So this agency as no regard for their customers. Stay away.
Pros: Nice car, nice agents.
Pros: In principle the cost of the car is very competitive with respect other company.
Cons: Main issue is that they don’t provide full coverage. Before of picking the car I recommend to check well the car. We discovered a stamp of hood but maybe we missed two stone hits on windscreen. At the end 350euro pays. CHECK the car status and report every stamps and scratches.
Pros: Very helpful! Would rent from them again.
Pros: Transfer from the airport is very handy. Pick-up was quick. They didn’t have the peugeot so they gave me mercedes AMG :) very nice surprise.
Pros: Very friendly service
Cons: There was not much organization with pick up @ the airport, and no one was answering the number provided
Pros: No extras required except toll pass. They accept credit card with insurance - no questions asked. Very different experience in Spain with 2 other car rentals via Discover.
Cons: All good. Efficient, pleasant and good value.
Pros: Excelent in all aspects. I will try to rent with again whenever it will be possible
Pros: alles behalve de opmerking hiernaast. 8 u is 8 u en een telefoonnummer moet ergens toe leiden
Cons: er was geen vertegenwoordiger. Het telefoonnummer leidt naar een telefoon die niet wordt opgenomen en staat zeker niet op kantor (getest)
Pros: What initially caught my attention was the unbeatable price of the rental. I was able to get a great deal on a reliable and well-maintained car that met all of my needs for my trip. The car itself was spotlessly clean, inside and out, which made me feel very comfortable and safe driving it.
Cons: When I returned the car, I had to wait for an agent to finish with someone else which took 15+ minutes. Gladly, I didn't have a flight. I recommend having more than one person checking someone out.
Pros: Very easy to use with excellent value for the money.
Pros: Everything was great no issues
Pros: Easily got the car and drop off
Cons: It is increadible that the Office is Not open early in the morning, so i hat to pay 73,80 € for giving back the car at 6.30...
Pros: The service itself worked well, we were taken from the airport with BeRent shuttle. We got very nice clean car.
Cons: We experienced two problems. First, if you have debit card instead of credit card, you will pay 200 euro more for insurace, so please be aware of this difference! Second, noone explained how exactly we should use the Via verde highway site, so we had to do it ourselves during the way.
Cons: BeRent did not provide critical information about the toll system and toll system equipment resulting in high charges due to the misinformation. They were not apologetic or understanding when we explained the issue.
Pros: Speedy service and good customer service.
Cons: Nothing to point out.
Cons: The only thing I would recommend would be a message/email to contact when you arrive at the airport. We only had data no phone capabilities so had to borrow a phone to contact them for pick up.
Cons: They withheld my deposit under questionable circumstances, with no damage to the vehicle. They charged me 45 euros of fuel. The car had 89 km on delivery and 200+ on return. 45 euros is more than half a tank difference. Business is not done that way.
Pros: Everything went really smooth. Not trying to upsell. People are chill
Cons: No complaints
Pros: car was clean and people nice
Cons: the instructions on how to get to there from the airport were not clear car was not ready when we arrived
Pros: Highly efficient and professional!
Pros: Fast checkout and return!
Cons: The problem with debit card
Pros: Excellent service. Pick up was quick and easy.
Pros: Good price, new car
Cons: Tank was completely empty at pick up. It is very inconvenient, and I can't help thinking that it is a way to take some extra money from the customer, because it is nearly impossible to return a car with an empty tank.
Pros: Easy drop off, nice car. Next to our hotel
Cons: Had.wait >30mins for shuttle from airport with 1 year old.
Pros: Staff were very friendly, courteous, car was immaculate and new. Check out process was simple. There were never any surprise fees- everything was explained thoroughly at check in and check out. We also reserved a manual to save costs and were given an automatic as that was mostly remaining and we were very pleased with that news.
Cons: Cons: We rented from Be Rent rental cars in Lisbon and waited for 30 minutes at the designated meeting point in the airport and only found the shuttle driver because my partner saw him out front loading others into shuttle. Also, the phone number on reservation- no one ever answered our calls!! We waited in line for an hour upon arriving at rental pick up to check in and receive car. It was obvious the staff was working diligently however.
Pros: Clean car. Nice office!
Cons: Pick up & drop off at airport absolutely needs to be efficient. This is mandatory for me. And in your case, it was not good. There was no sign upon arrival & no one answerex calls (competitors said where to wait). Return to airport was slow, very slow. Minimum is to inform client of the time of the next shuttle.
Cons: not attentive, 6 front desk employees only one attending a customer. Several customers very upset with their treatment. The charges are outrageous. Upon bringing the car into the shop. The agent went round and round the car looking for any decreeable damage. Finally found a small chip in the window. He wanted to charge me for a new window. I said I had their insurance. He then grabbed a stack of papers and slowly looked through them. He was unable to tell me what the additional charges
Pros: they gave me a free upgrade to a brand new car
Cons: Advice on toll charges and aftercare
Cons: Better advice with tolls and aftercare
Cons: Extremely long time until we receive the car, be rent does not accept platinum debit card to be used as credit cards and charges extra in order to proceed with car rental if you dont have a credit card. The full insurance doesnt not have zero access, you would still need to pay if something happened.
Pros: Staff is exceptional and probably of all the rental car companies we have used all over the world, this one was the best hands down. Vehicle was super and staff went above and beyond.
Cons: Trying to figure out how to locate a representative at the airport was a bit confusing and we had to call the company for info. The day before we left we tried to contact the company about a change in the drop off time and no one responded to what’s app, text messages or voicemail. But answered the next day so all good. It was a Holiday weekend.
Pros: Great car, easy process
Pros: Serviço rápido satisfatório.
Cons: Carro sem camera traseira.
Pros: Very friendly and helpful.
Cons: Not that big of a deal, but coordination of the shuttle pickup perhaps? It was very minor, but opportunity to optimize that process
Pros: Pick up from airport .
Cons: No drop off point by airport. Called three times becauseof delay for return. (3 hrs)No answer at all. Send two emails. No return answer at all. Had to find a Portuguese interpreter to help. Bad end to a beautiful trip.
Pros: Fast and efficient service, the car provided was clean and in good condition.
Cons: The only small gripe was that I was given an automatic car when I booked a manual one. As I never drove an automatic car it took some time to get used to it.
Pros: Great vehicle.
Cons: More notice about Ad Blue and engine shut off feature.
Pros: Efficient and professional
Cons: The insurance
Pros: Improve the clearing of the car
Cons: The Staff
Cons: I like it all .
Pros: Best rental company operating from Lisbon airport. Quality of the cars and modus operandi are an exemple to other to follow
Pros: berent did nothing wrong
Pros: Fast, uncomplicated and good quality of service, cars and facilities
Pros: Pick up at the airport
Cons: long time for the return inspection and billing
Pros: Rental car service did not show to pick us up and take us to the rental. Discover car have yet to give me my refund .
Pros: Good cars
Cons: Not applicable
Pros: Friendly and fast service
Cons: No coffee machine in reception 😄
Pros: Everything was ok
Pros: Staff gave me a short informative driving tip in Lisbon since I’m visiting from the US
Pros: Straight forward pick up once found the pick up location. CleR information about costs etc and consistent with information I had received. Excellent value
Cons: their car broke (blew a fuse) 5 minutes away from returning it, nearly causing us to miss our flight.
Pros: Overall Cleanliness and efficiency.
Pros: Overall happy with service price and staff
Cons: Pickup process was very inefficient. Had to wait 20 minutes for agent in terminal to show up, then 15 minutes for shuttle, then long shuttle ride to off-site location. They are not open 24 hours and do not have a drop box so if you have a morning flight there is an issue. Car that I received had tons of scratches that were obviously not fixed, but when I returned the car with a few new marks, I was heavily penalized. Overall a very negative experience.
Pros: Great car, friendly staff who were professional, well equipped rental facility (signage, seating, toilets)
Cons: We followed the instructions to meet the representative at the airport but no-one was there and no signs indicated where the shuttle bus would collect us from. In the end we had to phone the company to find out when and where we would be collected. It took a long time before the bus arrived. Also, I had to inflate the tyres during the rental as the pressures were lower than they should have been.
Pros: Very nice people to work with. Very clean car.
Cons: It was a bit of a challenge to find them at the airport.
Pros: Clean car and everybody was very helpful and polite.
Cons: Nothing to disclaim
Pros: The guys were great, they made sure I understood everything I needed to know,
Cons: Nothing, all was good the two times I was there in January and then in February.
Pros: Fast and always a nice car available
Pros: Clean and new car . Pick up and return is quick and easy
Cons: On pick up the employee tried to charge me for an additional driver more than twice the amount I saw when booking . it took 20 minutes until he agreed with the normal price
Pros: Really polite and helpful agents.
Cons: They should take care to mark all damage to car on their documents clearly.
Pros: facilities, check-in and check-out
Cons: the car was scratched and the transmission was not in a good state