BeRent at Lisbon Airport

Pros: Pick up at the airport

Cons: long time for the return inspection and billing

Pros: Rental car service did not show to pick us up and take us to the rental. Discover car have yet to give me my refund .

Pros: Good cars

Cons: Not applicable

Pros: Friendly and fast service

Cons: No coffee machine in reception 😄

Pros: Everything was ok

Pros: Staff gave me a short informative driving tip in Lisbon since I’m visiting from the US

Cons: None

Pros: Straight forward pick up once found the pick up location. CleR information about costs etc and consistent with information I had received. Excellent value

Cons: their car broke (blew a fuse) 5 minutes away from returning it, nearly causing us to miss our flight.

Pros: Overall Cleanliness and efficiency.

Pros: Overall happy with service price and staff

Cons: Pickup process was very inefficient. Had to wait 20 minutes for agent in terminal to show up, then 15 minutes for shuttle, then long shuttle ride to off-site location. They are not open 24 hours and do not have a drop box so if you have a morning flight there is an issue. Car that I received had tons of scratches that were obviously not fixed, but when I returned the car with a few new marks, I was heavily penalized. Overall a very negative experience.

Pros: Great car, friendly staff who were professional, well equipped rental facility (signage, seating, toilets)

Cons: We followed the instructions to meet the representative at the airport but no-one was there and no signs indicated where the shuttle bus would collect us from. In the end we had to phone the company to find out when and where we would be collected. It took a long time before the bus arrived. Also, I had to inflate the tyres during the rental as the pressures were lower than they should have been.

Pros: Very nice people to work with. Very clean car.

Cons: It was a bit of a challenge to find them at the airport.

Pros: Clean car and everybody was very helpful and polite.

Cons: Nothing to disclaim

Pros: The guys were great, they made sure I understood everything I needed to know,

Cons: Nothing, all was good the two times I was there in January and then in February.

Pros: Fast and always a nice car available

Pros: Clean and new car . Pick up and return is quick and easy

Cons: On pick up the employee tried to charge me for an additional driver more than twice the amount I saw when booking . it took 20 minutes until he agreed with the normal price

Pros: Really polite and helpful agents.

Cons: They should take care to mark all damage to car on their documents clearly.

Pros: facilities, check-in and check-out

Cons: the car was scratched and the transmission was not in a good state

Pros: Efficient and amicable staff

Pros: Terrible Customer service at the Car Rental location

Cons: Terrible Customer service at the Car Rental location

Pros: Efficient while dropping off the vehicle

Cons: Never got picked up at the airport. It was a nightmare as a foreign to try to call. The instructions said that a representative would be there to pick us up and never happened. We waited on the site for more than 30 minutes and had to take a taxi to the berent offices. I didn't get a refund of that taxi services.

Cons: Some troubles by picking up at the airport but they were solved quickly by calling to the provider

Cons: The agent at the check-in told that no CDW is included, although it was written in the voucher (tried to sell additional CDW this way), made a mistake on car class, tried to offer VW Polo, when VW Golf class was booked.

Pros: When we dropped car off very fast service

Cons: Took too long from Airport to actually picking up car very,very slow....

Pros: The car was new and cleaned

Cons: The waiting time for the car No manual - which should be provided The charge for a very small dent

Pros: Very friendly staff. Congrats.

Cons: There is still a fee in case of a collision, even paying the full insurance.

Pros: Costumer service, clean and professional facility

Cons: I would recommend to add in the reservation where to look for the vodophone. Ad. Direction similar to "follow the sign for rental car after arriving and find a vodophone"

Pros: Spoke English. Clean facility. Professional. The car was pretty new. It only had 79 KM on the odometer.

Cons: Once we got to the rental agency we had to wait over an hour for them to get a car. They didn't have a car and had to wait for it to be delivered from somewhere else. They gave us the car with the tank on empty (low fuel light was on). Luckily there was a gas station nearby. Outside of the car was dirty which made it difficult to check for and dings or scratches.

Pros: Great car. Clean and the staff were helpful and provided great service.

Cons: We showed up at the airport but should have gone directly to the rental site which is offsite. The person who greeted us told us we need to take the shuttle. Problem was only 2 of 4 could fit. I said just give me the address and I’ll take a taxi and she wouldn’t give me the address. So that experience was horrible. Luckily the rest of the rental was great.

Pros: Our flight was delayed. There for we were at the meeting point at 20:30 instead of 20:00.. that cost us 73 euros because we needed to be picked up after opening hours.. never going to book a car with them again.

Pros: The Rental car’s tank was not full. They didn’t tell me what Gus I should fill up, they only wrote it down on the paper.

Pros: - free upgrade - attention to detail

Cons: - wait time for picking up the car - distance from the airport

Pros: Good clean cars

Cons: Collection was to long, and drop off even worse. we arrived at 8am to drop car, had to wait for place to open then 45 minutes to fill the vehicle back to airport. The building is lovely but in my opinion they will spot and charge for the smallest things. Be very careful

Pros: Efficiency and good communication with the costumer.

Cons: It has been 4 days now since I dropped off the car and the deposit which was a large amount still hasn't been released in my credit card

Pros: Quick pick up and drop off.

Cons: Very expensive fee to pick up out of hours.

Pros: All was great...

Cons: Staff did not advert the issue of the van not turning on under certain conditions. Van was not very clean; in particular the windows were dirty.

Pros: Nice people at the desk. The car was clean and nice.

Cons: Super poor help when we had a flat tire. They just said that the road assistance is supposed to help us, which they didn´t, and so we had a major hassle getting back to the airport. eventually, we had to pay for the taxi ourselves. No one seemed to feel responsible and we felt left alone.

Pros: Very nice people working at the pick-up.

Cons: It took awhile to check in and didn't get a smaller car I asked for, like a smaller car, but all else was great!

Cons: Absolutely terrible service. When we arrived at the meeting spot only to find out the reservation was canceled. No help was offered to get a new vehicle. Was just told multiple times by the representative that it was canceled and there was nothing they could do...absolutely terrible.

Cons: They gave us the wrong car, and had to change. The new car was in bad shape, had mold inside, and a flat tire, the guy behind the desk was very very rude. Took us over an hour ti actually leave with a car.

Pros: Very good car rental, nice place, nice people, good looking cars, good price

Cons: I did not like the car (nissan juke) and the fact they do not shuttle to Lisboa terminal 2

Pros: The facility was clean and looked brand new. Very welcoming and modern. Loved the decor.

Cons: I would have preferred picking up the car at the airport direct. I got lost getting the car back to its facility.

Pros: The car was clean and the front desk representative was helpful in explaining the details. His suggestion of renting the electronic toll pass was very useful as I drove from Lisbon to Argarve, Pinhão, Porto and back

Cons: The amount of time to use the shuttle and rent the car was considerably long and could be shortened

Pros: Super ok

Cons: The 75 euro for a 5 minute drive after our flight to lissabon was delayed Therefor i was later then 20.00 pm so i was obliged to pay 75 euro extra for pick up at the airport

Cons: They made us paid the extra insurance because our card wasn't a credit card

Pros: The shop is clean

Cons: It is a scam. Discover car does not let you choose the hours when you can pick the car (and put it by default from noon to noon). Yet BeRent cancel your reservation if you don't pick the car within an hour after that time even if you have already pay for the car with Discover car as they pretend we haven't paid them. They are far from the airport and once you are there you have no other choice than pay (again) their full rate or find yourself with nothing in the middle of nowhere

Pros: Overall , a good company, clean and reliable cars... and much cheaper than the big international corps! We drove about 3 600 Km, not having a single problem...

Cons: Delay in the morning to get the little bus. They open at 8:00 AM and arrived only after 8:30... (plus my 1 hour mistake calculating the time difference: Portugal has the UK time, not that of Spain!)

Pros: Easy to contact

Cons: Poor pick up procedure and overcharging.

Pros: The car was fantastic. Easy to get shuttle services.

Cons: Finding shuttle outside of Lisbon needs to be more

Pros: Very courteous, friendly and professional rental car agency. The rental car center was very modern, clean, had a nice waiting area and a very nice restroom. I was so impressed and took a chance on a car agency I had never heard of. I would absolutely choose with all confidence again, and will recommend to anyone wanting something better than the big name rental companies. Lastly, my car was a beautiful Fiat 500 and in immaculate condition. I was especially happy to learn it was a hybrid.

Cons: I have only positive thoughts on my whole rental car experience. Thank you for your exceptional service.

Pros: Good communication and very helpful to arrange rental and motorway Via Verde device

Cons: Just confusion about pick-up point described as outside Vodaphone shop which was correct but several Vodaphone shops at terminal. Fine when we found the right one.

Pros: Just a generally great overall service

Cons: Car was only half full of fuel when I picked it up. Scratches on the car weren’t adequately marked on the initial inspection so there was some question of me causing the damage on return. Luckily I’d taken photos initially and could show it wasn’t me.

Pros: Well organized and clean office and clean car well maintained

Cons: N/A we were very happy - tires may need replacing in near future

Pros: O carro muito bom novo.

Cons: Não tinha representante no aeroporto tive que pagar um transporte.

Pros: very efficient and professional service. shuttle service from and to the airport is a bonus. much more efficient and better value compared to kiosks at the airport

Cons: not much really!

Pros: Good services, efficient staff

Cons: Picking up time slightly long but as usual with car rental companies

Pros: They were very friendly and efficient. When we had questions they were very helpful and knowledgeable.

Pros: always ready to find a solution and quite responsive

Cons: cars could be in better condition when transfered to new client. Once it had a low pressure tire, the other time it had a part of the inside door that was lose and not fixed.

Pros: Joke of a company do not use!

Pros: for a better then expected vehicle

Pros: nothing

Cons: they cancelled my reservation

Cons: False damage claim by BeRent (2cm scratch on rim) Make sure you take as many exterior and interior close up pictures of the car before pick up and mark even the smallest damage including tires, rims and interior on the pick up form. The representative will tell you that it is insignificant when picking up the car, but will charge unreasonable ammounts for any damage you can not proove by photo taken at pick up.

Pros: Affordable car rental price, excellent condition of vehicle. Assistance from staff when picking up vehicle

Cons: Fairly large deposit amount. Because renting through discover cars, the ‘full coverage ’ works as a a reimbursement rather than actual full coverage. Meaning if something happens, you pay first then discover cars will reimburse you. Staff said full coverage must be purchased directly from BeRent. Confusing meet n greet location at airport. Long time waiting for shuttle at pickup and dropoff

Cons: Car tire flat within hours of pick up. No spare. Many hours waiting for tow truck, auto, shop, taxi. Ultimately abandon in unsafe area of town.

Pros: Very friendly

Cons: Efficient

Pros: Everything went very well

Pros: Totally professional and courteous.

Cons: N/A

Pros: Fast efficient , had no problems would use again

Cons: Fast efficient service

Pros: Dropping off was easy and efficient.

Cons: The shuttle to BeRent was appalling. It was 3 hours from landing to picking up the car! The shuttle car was black and unmarked. Phone calls were not answered - the wait was long at BeRent. Finally left the depot in the dark for a 40 minute drive! Very unsatisfactory. However the shuttle vehicle was changed on return to the airport and was boldly marked with the company name.

Pros: Very friendly, helpful staff. Enjoyed the experience. Would rent from BeRent again.

Pros: Very friendly and helpful.

Cons: Both collecting and dropping off the car took over half and hour.

Pros: Very kind service

Pros: Very quick service from airport pickup to drop off.

Pros: Skoraj vse, razen doplačilo za...

Cons: Visoko doplačilo za vračilo automobile pred 8.00 am. Če bi vedel za tako visoko doplačilo bi najel avto drugje.

Pros: Amazing! Will definitely use them again!

Cons: The car was with the tank with 1/4 of fuel when the picked up, that way was difficult to deliver the car with the same condition.

Pros: Very professionel and friendly People.

Pros: clear, polite

Cons: Renting conditions weren't clear from the start when i made the reservation and they misled me. Basically I was robbed from the reservation fee of more than 80 euros. The demanding of a credit card is ridiculous. I felt deceived and no-one at the desk solved the situation.

Pros: Sim sem dúvida .

Cons: O meu carro alugado anda com o seguro expirado

Pros: Friendly

Cons: Length of time to process car pickup

Pros: Airport drop off and pick up

Cons: none

Cons: No complaints!

Pros: We had a good experience with BeRent. Everything went well with the transfer from the airport to the rental company. The car was new, in excellent condition.

Cons: The supplementary insurance offered by the rental company BeRent is 3 times more expensive than when done in advance through Discovery Car.

Pros: nothing at all!

Cons: They are nog at the airport. That grab the opportunity to cancel de contract and then offer a much more expensive contract. The people are not friendly and have no sympathy for the situation and the fact that you are stuck at the airport with a small kid.

Pros: I had an accident and the took care of everything.

Cons: Not enough instructions on how to use the navigation Apple Play.

Pros: Car was in superb condition, overall feeling and impression was of a prefessional agency.

Cons: We booked a child's seat, which wasn't the newest and most importantly got no help or instructions with how to install it.

Pros: Vocês não me alugaram o carro.

Cons: O carro não foi alugado.

Pros: welcoming staff ( Rita )

Cons: Would accuse u of lying for small amount and wouldn't treat you as a customer , found it very very poor customer service and lack of customer respect

Pros: Did like the rental facility, brand new. The gentlemen were very courteous.

Cons: Very hard to find the rental pickup van and very slow in retrieving us from the airport. Arriving on a 05:30 flight and not being able to be retrieved until 08:40, was not pleasant.

Pros: Service (except for the delay during pickup) was excellent.

Cons: No issues.

Pros: Waited 3 hours to pick up the car. Very stressful after a long flight

Pros: Fast when I brought the car back

Cons: Took to long to go through the rental procedure To pick up the car

Pros: Good and fast service and the car was new and good to drive.

Cons: Only thing that I found a bit annoyihg is that a tyre puncture was the responsibility of the renter. But, I guess that is the case with all there cheap rental companies

Pros: very good prices and service, easy place to pick-up/drop-off although not in the airport.

Cons: the car had some software problems when connecting to my phone which made us lose our ways on the nav system - we managed to solve it by manually resetting the system. but it added an hour to our trip.

Pros: The car was very clean and the transfer between the airport and BeRent was grand.

Cons: When I got to the place it was a massive queue, I had to wait more than 40 minutes to pick up the car and I had to pay extra for absolutely everything..... 73 euros to bring back the car early, 35 euros for an extra driver and the place where you have to bring the car is not in the airport, so that was annoying as I booked for collection at the airport and I should bring it back to the same place, even the transfer was paid that was very complicated to organize myself about time.

Pros: Had rented in past at the old office and it was quick efficient and bit easier to get to the office

Cons: The pick up at airport shuttle was full so we waited another 30 mins for next and when we got to the office waited close to 2 hours for a car

Cons: The waiting.

Pros: Fabulous friendly service

Pros: Fast service. Good car. One class better then I have booked.

Cons: Credit card is mandatory.

Pros: Good ratio quality/price. Kindness of the staff.

Cons: The high cost of the deposit.

Pros: The car was good.

Cons: The service was awful. I wasn't told about tolls' rules in Portugal. The personnel have no idea what to do if a rental car went through a wrong passage. I've got full insurance for the car and some stone hit the windshield, so i was told by the personnel that i have to pay 2500$ for the repair. This conversation was going on for 10 minutes after which i asked to talk to a manager of that branch and he said that some colleagues don't know the rules (this is insane!) Eventually i didn't pay it.

Pros: The staff, the place (very very clean), and finally the car, I reserved a Renault Captur or similar, and got the Peugeot 2008, what a car, I'm from Canada for me it was a discovery that car.

Cons: Just the hours, from 8h00 to 20h00, it's not very convenient for the drop off, a 24h/24h drop off like in many countries would be aswesome, .. but it's not the end of the world.

Pros: BeRent provide me the car a little bit more expensive because I don’t have a credit card in my personal name but it was ok for me, otherwise I could not pick up the car.

Pros: All in all a good experience, really nothing negative . What they say in their prices is what you get.

Cons: Nothing

Pros: Carro impecável

Cons: Muito tempo a levantar o carro. Esperar para preenchimento e pagamento e esperar novamente para entrega do carro. Noutras rent-a-car o mesmo funcionário faz tudo.

Pros: Cost. Car. Being able to leave car at rental place at 3:00 AM. My agent who was there specially to return car. They needed to have clearer instructions as to options of where to pick up the car. The instructions just listed an airport pickup place. I more easily could have went directly to the car's location/pickup place. That was not listed as an option.

Cons: Paying extra because I am over 69. They could have had more agents on duty at check in. I spent two hours there getting car.

Pros: Super affordable. Great service and great car.

Cons: Nothing

Pros: Once we got the car everything was fine. Drove well, got us where we needed, no issues during the rental. Despite having an exact time window for pickup, however, we waited nearly 2 hours to get our rental. We were not alone, there was a waiting area of 30 people all waiting over 2 hours. Return was faster but still not fast. It took almost 20 minutes for them to finish returning the car. Staff was very helpful in calling a taxi and giving us extra service, but only once we reached the front o

Cons: Really long wait times even with appointment.

Pros: It was very professional.The staff were extremely curteous. They took the time to answer questions,explain the toll system and did not push us into buying more insurance.A rarity in itself! The showroom was spotless, a reflection of the attitude and care of this company.

Cons: Nothing.

Pros: Friendly and efficient

Cons: Nothing

Pros: clear instruction same as booking

Cons: should have a direct phone line in the airport for travelers to contact the office for pick-up.

Pros: They were VERY flexible.

Cons: Picking up took a very long time, and since we didn't take the airport shuttle, we were unaware that we had to take a number.

Pros: Was helpful to introduce the car which was a new brand for me.

Cons: Returned car. Discovered some damage to the bottom of the car possibly due the pothole. Charged me $$$ based on nothing. I still trying to receive the repair estimate from them which is needed for my insurance - no response.

Pros: time efficiency and excellent price. No stress picking up or leaving the rental office.

Cons: For us all was fine.

Cons: I was charged costs by the rental company that were not specified in the voucher.

Pros: Clean brand new car, return was far easier than collection

Cons: See above comments. Two hour wait after a 20 minute drive from the airport

Pros: Excellent, no issues.

Cons: No issues.

Pros: Everything was perfect, the rental agents, car, condition of the car. Next time BeRent!!!

Pros: The agent was friendly and informative.

Cons: The car is old and not very clean inside. We have to wait for a long time for shuttle to get to the facility.

Pros: NOTHING

Cons: EVERYTHING

Cons: Late picking me up at the airport

Pros: Quick and professional

Cons: Professional

Pros: Great overall service Amazing rental experience

Cons: It was not clarified that arriving after working hours, we need to pay a huge extra tax. Was never clarified, which should be

Pros: A great vehicle.

Cons: 2 1/2 hours to get the vehicle.

Pros: Rita was friendly and efficient Return agent was also friendly. He helped get an Uber Would recommend

Pros: Everything worked well, staff was nice, car clean and new

Cons: Nothing to report here...

Pros: Be Rent is m’y favorite car rental in Lisbon. Prices are good and the cars are always great.

Cons: The only complaint are the wait times to get the car and be with an agent. They are always so busy that I have waited over an hour and a half to speak to an agent and pick up my car reservation.

Pros: It was a good car and it drove well.

Cons: -The check in and return process was very slow. -I felt the company spent more time examining the car for damage on the return, then on the outbound side. If I had not pointed out a few things, I would have been paying for damage I did not cause. -The car did not have a camera for the back (or I could not figure out how to turn it on). Either way, such things should be standard now. --all that said, I would rent from BeRent again.

Pros: Good car, good prices

Cons: wait time and hard to find the rental desk, it is not at the airport.

Pros: The agents were pleasant but the efficiency was the worst I’ve ever experienced.

Cons: It took 2 hour to pick up our car. I’ve never experienced such a poorly run operation. Returning our second car they charged us an additional $369 for a scratch on the hubcap. Absolutely outrageous. We will never use them again.

Pros: The staff we all incredible

Cons: Wait a little long at pickup

Pros: Reception desk staff and drop off staff

Cons: Waiting time on service queue (there was a long attendance queue)

Pros: De tudo desde a recepção até a entrega da viatura, pessoal muito atencioso e comunicativo

Cons: nada a apontar

Pros: Really appreciated the friendly customer service.

Cons: Nothing

Cons: nothing was mentioned that they use shuttle service no cars at the airport directly

Pros: Drop off was Easy. Car was fine, but a little smaller than expected.

Cons: Car Pick Up was SLOOOOOOWWWW.

Pros: Very slow service both in pick-up and drop-off. Staff very polite and friendly, but there were not enough people handling all the clients.

Cons: The lateness. We had to wait for more than a hour to get the car. And another 40 minutes fro drop-off. All because they are understaff. The people were extremely nice and friendly, though.

Pros: Car was perfect! Clean, new, great experience.

Cons: Agent was professional and super kind.

Pros: Very helpful staff, really nice and clean office and the car was great

Pros: Simpatia e disponibilidade

Cons: Dificuldade em encontrar um agente no aeroporto Longa espera no check in Carro sem água no limpa vidros e depósito de combustivel a 3/4

Pros: Excellent

Cons: None

Cons: Credit card required for excess. Amex not accepted nor debit cards so only just managed to find my one credit card that I never use. Must be a better way to help payment of incidentals.

Cons: We ordered an SUV but they didn't have one and said they upgraded to an estate that had loads of scratches on. Luckily we took photos of the scratches before we left the place as they tried to blame us for some scratches when we dropped off the car .having photo proof that we didn't damage was so important otherwise they would charge us for them. Be aware

Pros: None

Cons: You clearly took my booking Knowing I was arriving after your trading hours.and didn’t have any back up or out of hours for help

Pros: Hassle free delivery

Cons: Nothing

Pros: Friendly people, good service

Cons: The time we had to wait before we could get the car.

Pros: Nice clean building and new car as expected.

Cons: On the 17th September the yung guy with a tattooed arm who was at the desk when we picked up the car was very rude and arrogant. At first he told us we need to pay double the agreed price because the driver lost his credit card. He said there's no way how he can change the name to me, but after I called Discovery Cars they did it within a minute. He obviously knew it could be done via Discovery Cars. He then blackmailed us saying he won't give us the car at all if he feels like it.

Pros: Friendly organized staff

Pros: Was upgraded to a better car

Cons: Took a long time for the shuttle to pick us up from the airport.

Pros: Delivery of a clean car. Although not the one I ordered

Cons: Could not find agent at airport. Waited 2 hours to get my car once we got to garage

Pros: Picking up the car and dropping it off was arranged very quickly. Great car.

Cons: Trying to get in contact with Berent proved to be a bit of a challenge at time. Sometimes they didn't pick up or I had to wait quite a long time. That is something that should be improved.

Pros: The clerk was informative about the transponder and toll roads

Cons: Slow process to pick up considering every was done on line

Pros: The car was clean, they had the car there on site.

Cons: The representative should have explained how the instrument panel works, as there is no manual with the car. The windshield needed to be cleaned properly as it had a film on it, as the sun hit it, it was hard to see...had to pull over and clean it...fortunately I had some napkins.

Pros: Great people

Cons: Very efficient

Pros: Professional service, spotless facilities.

Cons: It took a little while to find the shuttle bus from the airport to the rental facility.

Pros: Fast and easy

Cons: They charged me EUR 370 for small scratches on the wheels .

Pros: Awesome!

Cons: Quick. No issues. Smooth service.

Cons: Long wait to pick up car

Pros: Not much.

Cons: If I rented from one of the major car rental agencies I would have been out the door in one quarter of the time. The rental office was away from the airport and several people were in the shuttle going to the office causing a back up when checking out.

Cons: waiting time at airport for transport; 2 hr queue for car at depot

Pros: I received the car I had ordered, not from that class. The car is new - 8000 mileage! Very good rental price compared to others.

Cons: Location is away from airport and shuttle connect garage to Terminal once in hour. If You know the rules, it is easy, but to be on the safe side You have to return car 3 hours before departure. This is why price is so good - BeRent do not charge for premium location. Still worth to use.

Pros: Staff was mostly pleasant

Cons: The time to pick up the car was ridiculous. 1.5 hours waiting. I had flown to Portugal to attend my mother’s funeral. I was running out of time to make it to the funeral. I spoke with one of the gentlemen that was delivering the cars and asked if there was any way I could go ahead due to the circumstances. He spoke with his colleague at the desk where the paperwork was being processed and you could tell by the look on her face she couldn’t care less and did absolutely nothing to try to help.

Pros: Really friendly and efficient when returning the car

Cons: Couldn't find the representative at the airport. No-one answering the phones in the office. Took over 45 minutes to be collected from the airport and then a further hour plus waiting to collect the hire car.

Pros: Nothing

Cons: Nothing ripoff

Cons: Rental desk staff was not friendly

Pros: Elder provided a great service and took the time to explain all the features of the car. He waited for us to pick up the car even if it was after 8pm.

Cons: If your flight is after 7pm it's better to give them a call once you're arrive at the airport to make sure the staff comes by to pick you up.

Cons: everything is fine, only there was a long queue to receive the car

Pros: Good customer service, good price/value for the car. Overall it was a great experience

Cons: It took like 1h30 after i took the ticket to get the car, due to some clients having some problems with their booking. I would suggest for wifi password to be visible for customers so we be distracted while we wait.

Pros: Clean and efficient pick up office

Cons: Did not open till 8 am had to wait for shuttle for 1 hour

Pros: Clean,

Cons: Transport to car rental Location from Lisbon airport. Chaotic Plus waiting times at rental location. Why can one plan a pick up time, when this is totally irrelevant?

Pros: Overall, it was very professional with pleasant staff.

Pros: I could not get my car as the representative could not be found in the airport. Had to rent from another company. Almost ruined the entire occasion, do not use this company under any circumstances

Pros: Nothing

Cons: Nothing.

Pros: Its now my second time using BeRent,they are very professional,good customer service from the beginning to the end.All there cars are new and very clean.

Pros: Excellent service, strongly recommend.

Cons: No free coffee 😅

Pros: Rodrigo was very kind & helpful

Pros: Very efficient and friendly staff, would use again

Pros: They were thorough and provided support

Pros: Very easy and smooth process. We rented two cars and got the exact model we booked a few months in advance. Both cars were in excellent shape. The staff was great to work with, very pleasant and polite. We travel to Portugal often and this was the first time renting from this company, will definitely book again in the future.

Pros: Friendly staff.

Cons: Tracking down shuttle at airport was not easy and had to wait ~25 minutes, then spent 30+ minutes waiting after arriving at facility despite there not being many customers and having plenty of staff standing around or taking a smoke break together while I was sitting and waiting. Also, be aware that there is a ~$70 additional fee if you need to return outside of normal hours.

Cons: Seat turns into a Hyuandai which needed 3x the fuel of my car at home for the same distance. Ripped me off and lied to me about the reason behind a charge.

Cons: There was no representative on site. I had to get information about my rental from competing representatives. In addition, we had to wait FOREVER to get a ride to the rental site. There was only one transport van that wasn't big enough for all the people waiting. The driver told us he would be back in 10-15 minutes to get us. Well, 45 minutes later he arrived, and we had to fight for our space in the van. Crazy.

Pros: The price

Cons: The deposit is high and to do insurance is expensive and not worth it. A lot of time spent to picking the car. Slow operation

Pros: Nothing.

Cons: They cancelled my reservation without any notification. They have not sympathy to the clients. They absolutely not interested in clients.

Pros: Drop off was very easy

Cons: Long waiting time at pick up. Guarantee exceeded credit card bank limit, so had to reduce own risk by paying 140 euro extra in order not to use tge credit card as a guarantee

Pros: Quality and good service

Cons: A bit slow on dropping off the car and some waiting for the shuttle

Pros: Great staff

Cons: Friendly and helpful

Pros: friendly and spoke english

Cons: location and hours of drop off

Cons: To many scratches on the car.

Pros: Process was clear and well explained. Car was in very good condition.

Cons: The shuttle service from the airport is a mess. Mostly because of the space availability at the airport. One there , many people lining up to get their car.

Pros: Good service and assistance

Pros: Easy pick up and drop off

Cons: Nothing

Pros: great upgrade

Pros: Very easy, friendly and uncomplicated pick up and return.

Cons: The rental place isn‘t right at the airport but a bit outside. However, the shuttle takes you there in 5 minutes.

Pros: Did not give a complete information about toll roads and because of that I hade to pay a fine!!!

Pros: The agent waiting at the airport with the sign. The agent picking us up at the airport was on time and very nice. the car was also nice.

Pros: They allowed us to choose cars

Cons: The service agent was very rude and the wait long

Pros: Quick and efficient! Last time I rented a car Lisbon I waited almost 3 hours.

Cons: Efficient service, fleet of cars, value, and the staff were courteous and professional. Will rent again from this company!

Pros: Very good set up

Cons: Not enough people in desk to pick up cars. I person at a very busy time of day.

Pros: ABSOLUTELY NOTHING!

Cons: Be rent staff lied and deceived me. The car detail rental reservation was as follows: "Compact Elite - Mercedes-Benz A Class or similar, DDMV/IDMR". Upon collection, I was given a Peugeot 2008 (license number AN-85-PP), when I questioned this car not being the compact elite I reserved and paid for, Be rent staff stated "in Portugal compact elite cars are like that". Further, upon returning the car I complained again and the same be rent staff stated, "that was the only car available".

Pros: Good, helpful customer service representative at the Be Rent office when collecting car. Couple of marks on the car were noted before we took it. Extra insurance was not pushed - (we had our own excess protection insurance). Dropping car off was quick and efficient. Representative was quick to come over and check the car back in and transport to the airport was quick.

Cons: Representative told us to wait outside for 15 minutes for the BeRent van. Others were also waiting and arriving after us but there was no queuing system in place. The drop off / pick up zone was extremely busy and buses would just pull up where they could. By the time the bus arrived everyone rushed to be first to the bus. Representative should take names in arrival order and people should board the bus in that order. one person from our party ended up going on the bus to collect the car.

Pros: Picking up the car very long line up waiting

Pros: Time spent dropping off the car and cleanness of the rental agency.

Cons: Time spent picking up the car and solution to get a new car after the first one broke down.

Pros: Nothing

Cons: I had to leave my family at the airport and was driven 10mins away to then wait in a queue for 30+ minutes to collect the vehicle. I then had to find my way back to the airport to collect my family who had been waiting on a street corner with all our luggage in the heat. I was told that paying €20 would cover all tolls, however when I dropped the vehicle off Be Rent change this and said the €20 for activating the device and that I owed them €30+ euros for the toll fees :-(

Cons: The wait time when picking up the car is way too long. Had to wait close to 1 hour and a half before I could speak to a representative.

Pros: The politeness of the staff

Cons: 1) missed damage to car, but was sorted next day by what's app. 2) on retuning car we were told a cleaning fee of 30 euros plus vat was needed. If I was informed of this when I picked the car up, I would have cleaned ot myself saving 36 euros

Cons: It was just not easy to find their representative at the Lison airport. We had a note to look near the Vodafone booth, but we learned from someone else that we had to look for a white BRent van in a specific part of the parking.

Pros: Without the extra charges at the end it would have been an ok value and that's why we chose them from the beginning.

Cons: Very slow picking up the car. The extra charges were not appropriate. I have rented cars all over Europe and never had these issues.

Pros: Excellent service, abit chaotic at the airport getting the shuttle (we thought it was meet and greet), but over than that it was really good. Car was great we got, staff was great.

Pros: Bul shit

Cons: Bul shit

Pros: Very satisfying

Cons: Nothing

Pros: Fast, friendly

Cons: Suppose to drop of the car at noon (12pm), our flight was delayed so we called and asked to drop it off at 230pm which wasn’t a problem. We dropped it off at 2pm and they charged us extra. My daughter and son in law used another rental car place and they were not charged extra.

Pros: Quality

Cons: Time spent to pick up carand price

Pros: They were very responsive, efficient and clear.

Cons: Not about BeRent, but because our flight was delayed by almost 2 hours and our luggage lost, we were unable to pick up our car before they closed.

Pros: Serviço de transporte para aeroporto, muito eficiente.

Cons: Muita demora no levantamento da viatura, muito pessoal, mas pouca eficiência.

Pros: great car for fair price

Cons: unbelievably slow pick up. drop off location not as advertised.(not airport) location not convenient for tourists.

Cons: Process was slow on both ends. Ultimately a good experience.

Pros: Car was clean, car agents where nice....

Pros: Easy drop off and a nice terminal to pick up the car

Cons: The pick up could have been a little quicker

Pros: The slowest in the history man kind!!!!

Cons: Also guy saying I scratched the rims. Awful run business!

Cons: Car was given with 0 gasoline at the beginning and of course we left it with more than 0

Pros: Top facilities , great standards car depot

Cons: still room to improve on the speed of service

Pros: The place look professionals but staff is terrible.

Cons: I waited 2 hours in Lisbon befor getting the car. They increased my bill of 147 euro.

Pros: The agent at the drop off was incredibly quick and efficient, even funny

Cons: We had close to a two-hour wait at pickup. More importantly, no one answered the phone and we were staying in Lisbon. I wanted to know if we could pickup directly at the Berent office but since no one answered, we went to the airport, met at the pick up point, and rode a shuttle to the office. If I could have reached someone, I would have gone there directly and saved at least an hour.

Cons: The service at the counter, the representative lied directly to my face saying the system was down, but even if the system is down and you tell people to pull a #, they should still be able to count whos in line at the correct time

Pros: BeRent were excellent overall. Some challenges finding them at the airport but overall not bad

Cons: I did not like services of Discover Cars - BeRent were good. I only had contact email for Discover Cars and the response takes usually some hours. My flight was delayed by close to two hours and there was no way to link up with BeRent and left to only detail with Discover Cars over over email (which is not the most effective communication medium late at nights).

Pros: Took long time because they drive you from the airport to their place. It take time for the pickup to arrive than 5 minutes drive. Later it took 45 minutes for someone to tale care of my booking. That's my only complain. Other than that it was perfect and fast return.

Pros: Friendly staff and quick service. .

Cons: Was hard to figure out where they pick you up at the airport to shuttle to the rental location, also had to wait about 40 mins for pickup. Windshield washer fluid was empty when I got the car and I almost ran out of "def" fluid in the car.

Pros: The car was in excellent condition

Cons: Length of time spent picking up the car

Pros: Agent Rita - quick and efficient.

Cons: Loong waiting time for agent

Pros: Super friendly and helpful staff.

Cons: Nothing really. Overall great experience.

Pros: Despite the initial troubles with finding the representative, eventually everything went well. They did NOT have the car I had booked, but gave me a an upgrade which I was very happy with.

Cons: The representative was not waiting where he was supposed to according to the voucher. I had to ask a representative of another rental company who eventully send me directly to the shuttle of BeRent. There was a 20 minutes period of uncertainty and disappointment, but after that things went smoothly. Although I eventually got a different car than what I had booked, it could be considered an upgrade which turned out to be an excellent car.

Pros: Very efficient service

Pros: not much

Cons: took to long to pick us up had no car ready for over one hour could not reach them had to add fluids to the car during my trip ad blue

Cons: Meeting point was not clearly written on the printed internet print out

Pros: Excellent online service. Very efficient and quick response times.

Cons: Slightly slow at pick up but not a major issue

Pros: Staff was friendly.

Cons: Took way to long to pick up car.

Pros: Quick and efficient.

Cons: Car had some damage and was not thoroughly cleaned. Also no water for the wipers.

Pros: nice car

Cons: do not like to be overcharged

Pros: The car was brand new and generally they were ok.

Cons: There was additional charge of 20 euros for electronic device for highway tolls in Portugal. It would be nicer if that was already included in rental. Also, it was not easy to get rental company by phone (had to call about 5 times till call picked up finally). The rest was ok.

Cons: The fact the services were not actually at Lisbon airport, which was not disclosed. Plus check-in took a long time, as all parties arrived by the same shuttle bus from the airport at the exact same time.

Pros: Liked car

Cons: Pick up from airport took a long time- staff was rude: communication was bad

Pros: Customer service; easy explanation of everything.

Cons: The van took more than 30 minutes to pick me up from the airport.

Pros: Mr Gomes was very efficient, friendly and helpful, both when we picked up the car and when we returned the car.

Cons: Bit funny really, but I didn't know that the trunk/boot of the car opened automatically when i approached the car with the key on my person. Took a while to figure it out (via Google) and was quite worried that the car's boot wasn't locked! Should possibly inform driver hereof.