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Carwiz at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Both pick-up and drop-off were very smooth and quick. On the drop-off, the representative even gave us a ride to our hotel!
Cons: We rented the car from the shop, that was quite hard to find as they didn’t have their sign out front.
Pros: Representatives were both good. Car was in good condition. No complaints.
Cons: For pick-up, there was no rental desk so we were looking around the airport for a bit until the rep called me. After that it was fine, but if I hadn't had a phone plan already in Portugal, I would not have received the call and it may have been a more difficult pickup. All in all, it went well for us, but there should perhaps be a physical desk location in the airport in case customers don't have a phone.
Pros: They were fast and efficient very nice people.
Cons: car was dirty the carpet. And I was charged 30 euros to be added as a driver because the reservation was made under me. I asked if we can change it he said no. That was my only complain. Everything else was perfect!
Pros: Bruno the agent was so kind. He also speaks french with us! Very friendly and right on time.
Cons: The car was clean. They also change the car seat of my oldest kid to better suit her.
Pros: Friendly staff
Cons: I'm actually going to work for a refund. I showed up at the dealership and they said my reservation was canceled, in a country I had never been too, without warning.
Pros: This was by far the worst car rental experience ever. We ordered a minivan got a small suv, drove 1 hour and had a flat tire, was told I had to pay for the tire plus another tire. Took four hours to get tow truck and taxi because the Indy I paid for was not for the car I got. Finally get the tires changed and was told we should not be driving this car. All four tires are really balled. I asked for a new car and was denied several times. Then the clutch was going on the car. Had change travelplan
Cons: Nothing absolutely nothing
Pros: Service agent Frederico
Cons: Car is old, service maintenance needed, screen went down and not working after day 3 of rental
Pros: When we met the car representative it was great but trying to reach them was tough.
Cons: Having to drop off the car was a struggle we couldn’t find the location. Contacting them was also hard.
Pros: Car had minor damage upon pickup, and only 1/4 tank of gasoline. Agent noted issues upfront so there was no issue upon return of the vehicle. Vehicle was returned with 3/4 tank of fuel - difficult to gauge exact amount when tank not filled to start with.
Pros: Met at the terminal exit. Car waiting near exit.
Cons: Request to return cars to airport rather than carwiz replacing cars at hotel residence.
Cons: Expected the car to be cleaner in and out.
Pros: Nice people and good service. Would have appreciated a heads up to call the rental company in advance of pick up. It was tricky to find the pick up location.
Cons: Pick up/meeting the rental agent was tricky.
Pros: Perfeito! Obrigado Carwiz
Pros: Reception and drop-off of the car at P2.
Cons: The car had lots of damage and scratches which could result in a discussion at drop-off (which it didn't).
Cons: No service on Sundays. Difficult to get you by phone
Pros: Nothing that I couldn’t have got from one of the major operators working face to face.
Cons: Having to meet someone in the corner of the airport to do the paperwork and then follow him dragging our luggage out to the parking lot to find the car, then very little communication about the vehicle once he had our credit card!
Pros: Carwiz had the easiest pick up and drop off I have ever experienced. Usually it feels like I need to protect myself from getting screwed with some minor flaw in the car but with Carwiz it felt like I was trusted and respected. Great experience.
Pros: Friendly and helpful staff
Cons: A bit challenging to navigate when first connecting as they are not actually in the car rental section at the Lisbon airport
Pros: They picked up the car at our hotel. I didn’t have to drop it off.
Cons: Hard to get in touch with rental company on my arrival. I did find the number to call and finally got hold of the compamy
Pros: Collection and return were at the Airport. There was no need to take a shuttle bus to some other location, however this fact was not clear in the information I had been given by Discover Cars and Carwiz. Your Voucher and that of Carwiz mention a "Free Shuttle". It was a good surprise to us that the airport representative said that the car is in the Airport Parking Lot.
Cons: The airport representative said that the car was "brand new". Upon collecting the car we found over 18,000km on the odometer. The car windshield and rear window were not clean, there were even cobwebs on the rear window. The car was only 1/4 full of petrol. There was no option to get the ViaVerde autotoll device. They said all their cars are not equipped with this. Your voucher said that all Carwiz vehicles are equipped with a transponder and this was not true and caused us some anxiety.
Pros: Very good
Cons: Very good
Pros: Arranged for drop off and transport to the airport at 2:30 AM
Cons: Nothing. They were great!
Pros: How easy it was to get in contact with a representative, friendly and flexible customer service
Cons: Nothing comes to mind at the moment
Pros: Very helpful staff.
Pros: Clean car. Easy and quick access in the parking
Cons: You have to call a representative, they are not on the premises. They charge 35€ if you have to return the car outside business hours.
Pros: Personel was very kind
Cons: The car was very old, smelly and was dropping water in the passenger from the inside.
Pros: Bardzo uprzejmy personel, szybki odbiór i zwrot, wszystko super - POLECAM
Pros: Car wiz was great everything about it was just fine… Zero complaints… 100% happy
Cons: Car Wiz was not a big car rental company experience with the Big rental desk and multiple agents type of operation… Personally I prefer that… But, some people may have a different opinion.
Pros: Very responsive and honest.
Cons: Very difficult for our taxi driver to find location to pickup car.
Pros: They were fast to get us into the car and out of rental area
Cons: There was no shuttle. The numbers listed for the agency were out of service. We spent over an hour waiting for a shuttle and finally took a 20 euro cab ride to find the basically unmarked agency. The car we were provided was not what I paid for. We recieved the most basic model when I paid for a mid size.
Cons: Filthy dirty, no windshield washer fluid, drove less than 100 kilometres and had to put Blue DEF in. 2 front tires were so bad they were worn to t6he cords, spent all morning getting repairs, i paid extra for early pickup of vehicle and they were an hour late\, causing us to miss a prepaid, non refundable boat trip.
Cons: Difficulty in picking up and dropping off. Car was old. On drop off we complained about many service alerts flashing on console display. They told us we were last customers and car was being sold. We bought insurance online for around $200. On pick up it was raised to over $300
Pros: Lisbon pick up was easy and efficient
Cons: Terrible drop off experience and poor attitude. Drop off office that was hard to find and then nobody there, when I explicitly arrange for someone to be there. This caused extreme anxiety/stress and we nearly missed our flights for this lack of attention. it also cost us money in taxis. I will be complaining and asking for a refund for part of the costs.
Cons: The worst service on planet earth. We were late because of our flight and they cancelled our reservation without communicating with us. Then they charged us cancellation fees. Total scam.
Pros: The initial price quoted
Cons: The bait and switch tactic that forced me to pay more than double what I was quoted to have the privilege of driving a rent-a-wreck with 227.000 km and the engine warning light going the whole time.
Pros: really easy going service agents, polite and helpful
Cons: the car itself left a feeling of old, it was around 4 years old rental car, so you can imagine
Pros: Promo delivery and collection of the car
Cons: Car condition, support to resolve the issues. It was shameful the condition of the car, not to mention that it was in dangerous condition. When challenged been told that they are busy and short of cars…
Pros: Efficiency in picking up and return
Cons: They give absolutely no support to foreigner for rad toll paiment. Unacceptable. Nor you. I will post a serious negative comment.
Pros: Not a damn thing.
Cons: Horrible car. No way to switch it out. I paid a premium price for a Mercedes and it was a piece of shit.
Pros: Nice people
Cons: Our flight was delight . We did call them 18: 40 ( discovery papers wrote open till 19:00 ) . The said where our closed after 18:30 we did have to pay 35 euro extra to them. we didn't get the FIAT TIPO we did get the Citroen Elsyee. the car had many mechanical problems. Constant technical failures, we even had to pump up the tires on day 2. When you turned on the air conditioning, the car almost didn't move. It felt like a flintstone car. Driving up the mountain meant turning off air con.
Pros: Quick and simple picking up and dropping off process at the airport
Cons: Not the first time renting a car and previously had no issue using my debit card but here they just declined my debit card instead of my credit card and instead I had to purchase their insurance (besides the one already purchased)
Cons: everything was great
Pros: Everything was great!
Pros: As there is not a designated desk, I appreciated that when I called the representative picked up immediately and then promptly met us at the designated meet-up location. In total, picking up the car probably took 15-20 minutes.
Cons: Due to the craziness of airports right now with shortages and delays caused by Covid, I wanted to drop the car off four hours in advance of my flight to ensure that I’d have time to make it through everything. There was a 35€ fee to drop the car off prior to 9:00 a.m. so we got as close as we could to that 9:00 a.m. point and then called for the representative to come meet the car as there was no designated lot for Discover Cars. At the time, it was more than a little confusing and frustrating.
Cons: The rental car company rep refused to change the return car time even though I paid for the entire day extra already (11 am was the cut off the extra day and I said originally that I will bring back 6 pm.) It's a complete rip off. Also the rental car company didn't show up at the airport and yelled at me when I called them and asked why they didn't show up at 11 am. They also threatened to not give me the car!
Pros: Easy to communicate via the phone. They picked up the car at the airport terminal which saved a lot of time.
Cons: The car did not have qny windshield washing fluid.
Cons: Nothing except the vehicle's condition
Pros: Fast and honest
Pros: The car was very good and matched my expectations The agent was very efficient in delivering and returning the vehicle
Cons: The agent was not at the meeting point for the delivery of the vehicle and I had to wait almost an hour and call twice until we met
Pros: Pick up was a little late but in terminal
Cons: Car, return service would not use again.
Pros: Yes, i like.
Pros: Personalized service. Easy to contact and communicate.
Cons: They are not traditional rental company that has counter at airport. You meet up with representatives and goto off site locations.
Pros: Both Andre and Diego were very helpful at both pick up and drop off.
Cons: Although there was some waiting around for picking up and dropping off car, it was not very long for me to be concerned. But, for those with time constraints, it may not not be suitable.
Pros: Agent met us at the airport, walked to the car and we were off - all within 20 minutes!
Pros: Friendly service and great rental car! Would recommend this company to friends.
Pros: It was very efficient. The price is very good since the rental car is not a new car. I was kind of worried about the condition such as tires, lubricant, water..Luckily everything was well maintained.
Pros: Brought car to airport, efficient rental and payment.
Pros: They had car located at the airport n actually picked up the car when I was ready to surrender it at my hotel. All done with a simple phone call. We arrived a day late because of a flight issue and they kept the control with original terms.
Pros: efficient and good customer service.
Cons: Could have reached out to us about pick up procedure a few days before. We learned when we arrived.
Pros: The agents made it sooo convenient and were efficient and friendly and professional
Pros: Great agents. Good communication. Can’t fault them.
Pros: Car was onsite and so easy to sort
Cons: Value for money
Pros: In person service was fast, friendly.
Cons: The back tyres were very uses and burst during the trip. Also the car had motor problems and had to be changed.
Pros: Very easy to deal with and everything was provided as agreed and in advance.
Cons: It was quite hard to cotact them as all the phone numbers provided in the booking were not working and no one was there to meet us when landed. Not sure if this is Carwiz fault or just DiscoverCars.com misleading information, but it needs to be better communicated for the customer.
Pros: Everything worked as expected and as it should be. Nice staff and nice van!
Cons: Nothing to refer.
Pros: Friendly staff
Cons: Nothing to
Pros: Carwiz sub contracted to another hire company which delivered the car to the airport, and could also be dropped off at the airport rather than have to take a shuttle bus. Very convenient.
Cons: The car was three years old and had 101.000 km on the clock, however ti was diesel automatic which was booked. Though the car was old, it worked like clockwork.
Pros: sim nada a reclamar
Cons: nada a mencionar
Pros: nice guys, easy pick up and drop off, great value
Pros: Service was good!
Pros: Agents are nice people, but they must know the condition of the car. This time they knew to start the car up before I picked it up. Therefore the battery perhaps stayed alive until I drove the car out.
Cons: Car’s battery was dead by the next stop (3 hours away). Took half a day of my time to haul it to the repair and get changed. Full level indicator on board computer is false. I rented car 3/4 full. Even if I filled it up (because the meter doesn’t show right level), it still shows 3/4 full. All these faults are for customers disadvantage. Stay away from Carwiz/Specific Rent-aCar.
Pros: Absolute worst company I've ever rented from. The vans brakes were completely shot and they refused to change the vehicle. Breaks shook the car and squealed so bad the entire week. Can was also completely filthy, they didn't clean it prior to rental, my husband actually had to take their vacuum to clean it before we took it, it was so dirty. The biggest issue was the safety with the brakes that shook the whole van when we tried to stop.
Pros: Quick and easy process for pickup and in particular the return
Cons: The car on the website was different, on website was a Mercedes class E, and we got a class C.
Pros: Good and fast service.
Cons: Car was starting to show wear and tear issues.
Pros: Great new company, very friendly and helpful
Pros: Rapidez da entrega e devolução assim como preço competitivo.
Cons: Nada de relevante a registar.
Pros: The car was what I expected.
Cons: The name of the company in the address is not Carwiz. The car had some small damage. But it was not a problem.
Pros: Carwiz was absolutely friendly, efficient and helpful. They even helped me navigating me back to the drop off area. They made it super easy to rent a car.
Cons: Everything was perfect!!