SIXT at Lisbon Airport

Cons: SIXT Lisbon airport is by far the worst sixt office and the worst car rental agency i have ever used. First the car was not ready at the time of reservation, although reservation was done 3 weeks in advance, second they wanted me to wait over 30 mins to get the car, when i complained and asked for the manager, they said sorry you have to go to the manager he can’t talk to you on the phone or come to the pick up office. I walked back to the registration desk to speak to him and he was useless.

Pros: Drop was was quick and easy, staff polite. Didn't get the car requested but the replacement felt like an upgrade.

Cons: Car collection i had to wait for the car to arrive which took around 20 minutes.

Pros: The agent at return was very nice and efficient.

Cons: I was never informed that the e-toll service was not free. The agent at pick-up just told me she was activating it, but never said I would have to pay a daily cost for it. I will never use Sixt again.

Pros: Very pleasant

Pros: Simpatia na entrega da viatura

Cons: Nao são sérios com os clientes, eles inventao riscos e masas na viatura para tirar o dinheiro ao cliente, ja estou a denuncialos aos meus amigos e conhecidos, na entrega da viatura, tenho vídeo com a viatura impecável, e eles alegao que danifiquei a viatura, foram a minha conta tirar 415€, e no processo está uma viatura claramente diferente e com a mesma matricula, um reparo a viatura que eu conduzia tinham jantes preto e cromado,e aviatura do processo tinham simplesmente santes pretos,....

Pros: Kindness and politness of the stuff, eagar to provide quick service.

Cons: Long wait to receive the car from Lisbon Airport

Pros: Too long time to get it (l’Aube nerd morte agents (1 of Rachel desk). The girl sas really efficient and songer best

Cons: Restitution sas crowded as well. Canot accès the return parking slot

Cons: Took over two hours to get car in Lisbon. We had to wait after check in for two hours. Also the drives side mirror of the car was gave a distorted view and showed objects much farther than they actually were

Pros: Friendly

Cons: Car has lots off scratches and try sell me extra insurance toke long too pick up car

Pros: Very efficient from check in to return.

Cons: Friendly and professional.

Pros: good professional service

Cons: all good

Pros: It was easy and fast for the pickup and the help came fast when needed.

Cons: I would have loved having 2 keys :)

Pros: Quick to register at the counter

Cons: They could have more agents available to check the car before releasing it so things move quicker

Pros: Vehicle was nice and clean.

Cons: Agent kept trying to upsell extra coverage despite being told It had already been purchased.

Pros: the staff José was very professional

Pros: The Agent, was very professional.i would recommend her to anyone.

Cons: N/A everything was good

Cons: Não houve qualquer serviço, embora tenha havido pagamento do mesmo. Zero atenção ao cliente.

Pros: Very efficient. Braulio was very helpful at dropoff

Pros: the best service ever had, from pick up to drop off, staff was very pleasant to deal with

Pros: The agents at pick up and drop off locations were very friendly and helpful. Gil (in Lisbon airport) and Márcio (in Albufeira terrace) in particular - assets to the company!!

Cons: Nothing.

Pros: We experienced great service at pick up and drop off

Cons: Very helpful and informative

Pros: Muito bom atendimento, tanto na retirada quanto na entrega.

Pros: The SIXT is very good company. All is OK no any negative remarks!

Pros: Great people

Pros: Very kind staff good organization

Cons: nothing

Pros: Not pushy for added insurance.

Cons: All good.

Pros: Easy rental process.

Cons: Nothing.

Pros: Everything for sure. The agent was professional.

Cons: none

Pros: Carla at the helpdesk was extremely helpful and kind

Cons: Sixt tried to take double insurance cost from me, also gave 36% smaller car as "similar". Deposit is not refunded as they promise on their help FAQ

Pros: Worked hard to get our car as quickly as possible.

Cons: Not enough attention to previous damage when picking up the car. This led to arguments when dropping off the car.

Pros: All customer service representatives were friendly and knowledgeable. The first car I was given was dirty inside. They issued me a new one that was the same car but nicer interior.

Cons: only 2 people at the pickup desk, the first car was dirty so took extra time to get me to the second one. While they did their best to help everyone they definitely could have used more help.

Pros: Good

Cons: reception the best, but the cleaness in the car terible

Pros: Great car - easy to control, not high gasoline consumption.

Pros: Mr. Luis, agent from sixt in Lisbon. Very nice and helpfull

Cons: Property of the car

Cons: Needed to obtain a service slip, but it wasn’t clearly signed so I waited in line needlessly until I realized others that came after were being attended to. It was only then I realized I need to pull a slip.

Cons: The pickup involved dealing with 6 people. Can be way more efficient. Drop-off experience was absolutely horrible and sub-par.

Pros: I forgot my driving licence and Sixt wouldn’t let me change the name on the booking to my wife’s (we were travelling with a 2 year old toddler and a 3 month old baby) … called discovercars.com who did nothing to help - they wouldn’t send through a new booking and as Sixt were also not willing to change my name I had to go next door to Avis and pay for a new booking from scratch and so lost all my money from my discovercars.com payment.

Cons: I forgot my driving licence and Sixt wouldn’t let me change the name on the booking to my wife’s (we were travelling with a 2 year old toddler and a 3 month old baby) … called discovercars.com who did nothing to help - they wouldn’t send through a new booking and as Sixt were also not willing to change my name I had to go next door to Avis and pay for a new booking from scratch and so lost all my money from my discovercars.com payment.

Cons: Hello, Sixt charged 400€ on my credit card after i returned the car and said everything was okay. I don’t know the reason behind this charge and was not provided with any receipt to know what it is.

Pros: very fast pick -up. Tomas was very nice and provided us with all the information.

Pros: At rental desk, the employee was very nice and customer centric. While dropping the car, it was quick and effective.

Cons: Employees at rental desk while picking the car were a bit messy. And it took time to retrieve the car and go out with it as we were blocked. Total amount paid is higher than expected. Waiting for explanations. If it happens to be normal, I would have appreciated more details and information to know more about what I was paying for. Car had an electronic issue with left rear tyre wrongly highlighted as an issue.

Cons: Faulty car, felt very unsafe to drive. Had to get the car towed and had to get a new one which was a 5 hour process.

Pros: Never again

Cons: They say one, and do other. Online was booked tank full-to full. They still added to invoice prepaid fuel, even it was explaned diferent at pick up

Cons: Car had over 100,000 kilometer , full of scratches and missing rugs and cargo cover

Pros: Service was great and drop off was easy.

Pros: Efficiency.

Cons: Nil

Pros: Rental desk in the airport. The agent was very nice and helpful.

Pros: Booking info was correct and car was readily available.

Cons: Pick up was a bit rushed.

Pros: Efficient and car provided was what was booked.

Cons: Tried to sell me a load of extra insurance.

Pros: We got a brand new car. Picking up and dropping off the car was easy and very fast.

Pros: Your assistant at sixt rental desk In Lisbon was very patient and helpful when my card initially wouldn’t work he was calm and polite as I was scruffy after my 30 plus hours of flights his number I think is 5153593 Aldo garage assistant set satnav to English for me and checked the car helpful tx

Cons: Maybe help a little with satnav to start journey inn new country Hot weather small bottle of cold water would be nice

Pros: Toll auto payment

Cons: N/a

Pros: Friendliness of the employees

Cons: The car that I booked was not available. Waiting almost an hour for Sixt to handover the keys. Sixt customer staff service understaffed and not customer friendly. Old car with more than 80,000 km. Full of scratches.

Pros: Staff was great.

Cons: Some of the signage at Lisbon airport is not very clear; but that has nothing to do with Sixt I suppose.

Pros: Fast car pick up and no extra costs

Cons: Nada

Pros: Return service was really fast. Got a minor free car class ”upgrade”.

Cons: Fuel policy not full-full, full tank of fuel was billed at pickup, which was already more expensive than fueling yourself. Also the residue you have left when returning the car will not be refunded. Our car was a bmw 2 series with a LIST OF 30 ISSUES. All rims scratched, major dents in almost all parts of the car, paint wearing off, washer fluid pretty much only water… So in this sense, way too expensive for the quality of car.

Pros: Great Staff

Cons: Car was old and damaged

Pros: Friendly honest staff,they explain details and answer all questions.

Cons: Friendly,honest and happy.

Pros: Yes very friendly

Cons: The time I return the car the attendant she’s not professional

Pros: The pick-up agent was kind and helpful

Cons: The rental lady was not patient and did not care much about us!

Pros: Convinience of location at the airport.

Cons: We rented the car for my parents who are older and were traveling solo. They prepaid for the car and got full insurance when we booked. At the Sixt counter they required a deposit (a hold on the credit card for insurance and loss) and additional fees or wouldn't give them the car. In addition they mentioned additional fees of $160 dollars. We are waiting for the credit card bill to see what they billed and if there are addtional fees charged.

Pros: Easy onboarding and drop-off Make and model of the car

Cons: Car had a few scratches

Pros: The counter agent was very knowledgeable

Cons: It took a long time to get the car

Pros: Our agent was great! Very helpful

Cons: It took an hour in line to get the car.

Pros: Friendly and fast

Pros: After the condition of the car checked out on return, they said there was a possible ‘secondary evaluation.’ What?? This gave me a very suspicious thoughts. Either the car was in the proper condition when I returned it, or it wasn’t! Plus, the credit card deposit return seems very slow.

Cons: The Reps at the rental desk were business like, but not at all friendly. They felt on hard ball auto-pilot. Not a lot of information on how to get to the pick up point. At the pick up point, not much information about the direction for the return.

Pros: Bom atendimento

Cons: O carro, warning messages & kind of bad maintenance

Pros: Professionnelism

Cons: Long wait to have an agent

Pros: Return was quick, efficient, and friendly.

Cons: The process was multi-step and confusing. We ended up waiting in the queue for almost 40 minutes before having to go wait in another one and then having to wait for our car. In the end, probably about 1h15m queuing and waiting for things to rent the car. Given we were only renting for the day, this was a real dent in our rental time, as well.

Pros: Good car. Nice to drive. Quick service. The agent explain well and didn’t try to sell anything.

Cons: Everything wen’t well.

Cons: Didn't like the diesel, too sluggish, gas mileage was good though.

Pros: Bureau situé dans l'aéroport. Véhicule récupéré dans l'aéroport. Pas de file d'attente.

Cons: Aucun agent ne parle français. Difficultés de compréhension sur le fait qu'ils veulent vous faire prendre des assurances complémentaires qui doublent le prix de la location. Ne pas accepter.

Cons: Cost of rental stated by Discover: 1117.58 EUR Price paid: 1.295,85 EUR I appreciate that we were reasonably charged 13€ for being slightly late on the return, but that still makes the total charge nearly 15% more than quoted. We will never use Discover Cars again.

Pros: Great Location

Cons: The desk agent tried to get to me upgrade and said the car I booked was not ready

Pros: Service was prompt. Got the reserved car

Cons: We had to drive an hour away to do an oil change and lost an entire day of vacation plus spent money on gas to do something that should been done by Sixt. They didn’t even apologize nor gave us a discount.

Pros: Sixt Service was terrible. The car broke down twice. I had to go back to Lisbon airport to change it after second breakdown. Poor service. And they overcharged me afterwards.

Cons: The car broke down twice. I had to go back to Lisbon airport to change it after second breakdown. Poor service. And they overcharged me afterwards.

Pros: Super friendly staff. Appreciated how they set up the toll responder and answered all questions. And they actually had the car we reserved! There were long lines to check in-the only complaint.

Pros: Provided a great car, offered options when I asked and allowed me to view the cars first. Gave solid advice on what to expect, explained the e-toll pass

Cons: When at the desk, we weren't really given any advice on driving in the country when it was obvious we had never been there.

Pros: Excellent car - well equipped and the agent made sure we got a model that would hold our bags.

Cons: The agent tried to tell us we couldn't have the car unless we took their insurance! And there was a long line before we got to the agent.

Cons: Waiting for an air at desk

Pros: Prompt return - good instructions. Agent helped look at damage and identified some I didn't see

Cons: Pick up was over an hour (computer systems down they told me)

Pros: Returning the car was simply

Cons: Awful service picking car up. Zero explanation on car features etc. I think the team just wanted to get rid of me. I was frustrated that I was informed in front of everyone that my 3 cards had been declined when in fact it was sixt that were in affect trying to use my cards in an unsafe manner

Pros: Why my deposit didnt

Pros: Good car, friendly staff.

Cons: Long queue for picking up car and computers were not working when dropping of the car and had to wait also.

Cons: Constant attempts to upsell. Gas option, you need more insurance, different car for $200 more, no now $125 more, we do not recognize the insurance you bought when renting the car from us! Complete BS

Pros: The speed and the kindness of the staff

Cons: The pick up location in Lisbon airport is a bit difficult to find or at least to me it was.

Pros: Nothing.

Cons: Sixt tried to give me a smaller car, not in the category I booked. They scammed me, I returned the car with a full tank according to the reservation, but they charged me a full tank. When asked about it, they couldn't provide a reasonable explanation. It took a very long time to get the car - around three hours.

Pros: Agent was knowledgeable and provided good suggestions. The car provided was a decent size and drove well.

Cons: It wasn't clear that the inside of the car was cleaned... backseat had food crumbs on both sides. Car didn't appeared to have been vacuumed or dusted.

Pros: Super friendly service and easy pick-up and drop-off.

Pros: sample string 4

Cons: sample string 5

Pros: Quality customer care

Cons: Nothing

Cons: Car pickup too slow, there was nobody there to help us for a while

Pros: Actually not much.

Cons: Lack of transparency with values and conditions.

Pros: Fraud. A real fraudulent scheme to force payment of a tank of fuel in advance when I rented full-to-full, as it´s explicitly written in teh voucher from DiscoverCars.com.

Cons: Fraud as I was forced of payment of a full tank in advance as full-to-empty, when I rented through DiscoverCars.com full-to-full as it´s clearly written in the voucher. They explained that the payment of the full tank in advance would be returned when the car returned with the tank full, which I did. I returned the car with tank full, according to my car rental conditions DiscoverCars.com. They told me that DiscoverCars.com is not explaining properly to the customers. A fraude from Sixt.

Pros: car in good condition

Cons: price a bit high

Cons: The deposit paid to discover cars was not deducted from the rental price

Pros: Drop off was very quick and easy in Porto.

Cons: The key wasn't available at the sixt desk in Lisbon. So I went to the office in the car park and had to wait 20 mins for the sixt agent to arrive and go collect the key.

Pros: Airport staff were very helpful and efficient.

Cons: Limited choice of cars

Pros: No hazzle rental. Everything went just fine

Cons: No "end-of-rental" payment specification/receipt.

Pros: The agent at the pick up desk was very kind and patient (we had some trouble contacting Discover Cars), she even gave us her direct e-mail in case we needed any help.

Cons: Falta de limpeza no interior.

Pros: Good car

Cons: Not Good services, They don't reply e-mails. During call I told Them about car extention and we agree about that but in system They did not update it and I got message to return car etc. This is very poor services unfortunately and it gave me much more work on that.

Pros: Reasonable price, quick and easy pickup & drop-off, good representative with clear instructions.

Cons: I’d like to rent more but it’s too expensive so I select others

Pros: Initial service was excellent.

Cons: Accused us of damaging the car to the tune of $800 CDN. Due to covid we drove car to and from airport and very little in the Algarve. Said we cracked a rim/tear in tire but we did not hit anything. Unwillingness to listen. Note to self: Never drop off car and leave it. Wait until the review is done at drop off.

Pros: Nothing

Cons: Nothing

Pros: Efficient staff.

Cons: A little confusion about insurance and transponder/toll road costs

Pros: Often sense a lot of pressure to do more than I actually want and this was ideal. Staff was great and quick even on return. Also believe we got very good value. Honest and excellent this time around.

Cons: Two very minor items. The toll transponder was not sticking to window well and fell quite often. Second item was the very tight area fort parking at Lisbon pick up, surprisingly we didn’t hit anything on exit.

Pros: Si tu was great and no hidden fees is greatly appreciated. Agent were great and service really fast.

Pros: Professional

Cons: Nothing

Pros: Friendly staff. Great English.

Pros: Agent provide me good and convenient car

Cons: Nothing

Cons: That they changed your insurance to their for double money.

Pros: Drop off to different airport

Cons: Not correct info about the drop off location. Not correct info about the toll taxes.

Pros: It was quick, because I informed me myself almost from all and the sales men gave me the last details I need it to have! Great

Pros: very friendly and helpful staff

Cons: only the fact that I needed to pick up the car myself from its parking space

Cons: Only one thing I think its a bit weird from my opinion, that your 300€ for unexpected cover of accident etc, you need make a payment at the car rejžák kiosek and than after you need wait 20 days for refund. Following your company policy. It would be much better just “block that amount” on credit card but not to proceed the paymant, only the reason is...its a lot of money...

Cons: Collecting the car was time consuming. And then there was a fault with the vehicle - the passenger door would not lock - which I only discovered when parking the car in the city center. Returning & replacing it was an additional exercise in frustration....

Pros: Phone/WiFi/gps combo

Cons: Customer service with roadside assistance, left on the side of the road in the night by tow truck. Unsafe

Pros: Friendly, professional service that was quick and efficient.

Pros: No details map where is the parking to get the car.

Cons: We hardly found the parking and car , spend more time to find it.

Pros: Nothing - Sixt was unethical and tried to commit fraud with this rental. I would not recommend having Sixt as a partner.

Cons: Sixt tried to commit fraud upon return and add additional charges. I have video evidence documenting this. Sixt made many false statements and was the absolute worst company that I have ever rented with.

Cons: the representative was very pushy and tried to upsell on everything

Pros: The price

Cons: We waited well over one and a half hours in line to pick up the car despite filling out all forms online. It was a nightmare at the airport and waisted our precious vacation time. I received an email to fill out the form and it said "just pick up your keys and go". That was far from the case. Once we got the car, we had to wait again for an agent to check it out for scratches etc. The car itself, was fine - no problems. No other car company at the airport had people waiting like Sixt.

Pros: Good service, good car, OK price.

Cons: Waited at least 1 1/2 hours to pick up car.

Cons: Extremely arrogant attitude, incredible rudeness

Pros: Good prlce, clean new car

Pros: Professionalism; customer service was high; easy to do business with; minimum fuss, even when the car I returned was scratched

Cons: I would have preferred the car I thought I was hiring

Pros: quick and ease

Cons: when i picked up the car at lisbon airport i had to wait for almost an hour

Pros: Everything

Cons: Everything was perfect

Pros: Really great car, free upgrade, easy drop off

Cons: Long wait to get initial agent, then longer wait to get a car once assigned. Seemed short staffed. I am still waiting for email which i expected the next day assuring return of deposit and final accounting.

Pros: Reliable, car in good condition

Cons: Hard push in selling extra insurance and optional services. Web site is not clear to reveal extra fees when drive abroad e.g. Portugal-Spai

Pros: Convenient location in terminal for car pick up.

Cons: The confusion as to where to go to complete the rental agreement paperwork. The hour plus wait to work with an agent to pick up the car. Agents accent was strong and hard to understand. Had to ask her to write the details of the cost out. No detailed email explaining the final costs. Hopefully I will receive this later.

Pros: The service desk itself was a faster experience than we expected. It was quite busy but the agents handled everything very well.

Cons: No complaints about this experience.

Pros: Drop off was smooth

Cons: No reviews receipt at drop off. Was sold a bigger car was not needed.

Pros: convenient, price was good

Cons: long line for pickup; the "get a number" station was not immediately obvious causing many people to wait then wait again.

Pros: Priority service- there was a long line and they took us right away. Nice agent who was efficient.

Cons: Guy in garage gave me the wrong stall number so had to hunt for car.

Cons: In short I'll NEVER RENT from SIXT again. I waited over an hour behind only 3 other people because the 2 desk agents were so ineffiecient. The desk agent shamelessly tried to upsell everything from insurance to fuel to tolls to a bigger car (despite repeated denials). Then she told me she did not have the car class available that I booked (which happened to nearly every person in front of me as well), and only after much arguing did she finally agree to upgrade me without an additional charge

Cons: 1. It was not clear that, for the renting of the Via Verde, a pre-authorization of 300 euro was required. 2. They tried to sell me a more expensive insurance.

Pros: The Were professional

Cons: The accuracy of the final.statement

Pros: The car handover and drop off was very easy

Cons: They took no account of the money paid to discovercarhire for zero excess and pushed their zero risk policy which ended up costing a lot. something I was trying to avoid and feel very let down by discovercarhire.

Pros: car was clean, returning the car was fast

Cons: I had confirmed exact car type before via mail, but the rental representative denied the confirmation as unfortunate situation and was forcing me for 40 min to book more expensive car even was agreeing that with his manager. Than suprisingly after showing the confirmation mail in my phone they said that the car is available, and that he just wanted to offer me better car. Then I as a customer feel tricked / or almost ripped off.

Pros: Quick drop off

Cons: Customer representative at lisbon service counter charged ne extra for the same car i had reserved, stating that the diesel renault clio version would save me.money, when that was the vehicle that was stipulated on the reservation.

Cons: The car did pay much more than it should have!!!

Cons: The cost of the rental was not fully explained. I ended up paying more than what I signed up for.

Cons: we booked a car for seven people, but found that it had only five seats, with two additional smaller seats in the trunk, preventing the storage of any luggage. no larger car was available when we arrived. the car was not ready on arrival, and check-in took more than two hours. the car had less than 1/8 a tank of fuel when we picked it up, and we very nearly ran out of gas while looking for a filling station.

Pros: -explained everything well without trying to upsell us, ended up upgrading our car as the one we booked wasn't available :-) -well marked in airport

Cons: - we've never waited so long to pick up a car, about 75 minutes as there were about 15 people waiting before us and only 2 agents, one of which was very slow and seemed to be on the phone for several minutes in between each customer - you take a number(like at the deli counter) instead of lining up for service, but this was not immediately apparent and we waited for about 10 minutes in line before we saw another person do it. We watched others do this & told them -no map of any kind avail.

Cons: Never lost you Key.... You will remember it ! The helping agence was not so usefull

Pros: Easy to drop off car

Cons: Length of time waiting to be dealt with, car was dirty and scratched. We were told it was the only one of that size but on asking for a partial refund for one day, they managed to find another. However we would then have to wait as there were two other people in front of us wanting to change cars. The Manager was very rude although the young girl dealing with us was polite and helpful. Overall though the staff were very slow and customer service poor. Would not recommend.