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ValpiRent at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The contact was friendly
Cons: I waited an hour (no other customers), car kept popping out of first gear (quite unsafe). Huge deposit (3100 Euro), Had to pay $30 Euro per day to avoid this (in addition to full coverage). I felt ripped off by the whole experience. Never agin.
Pros: Great service
Cons: Thanks for great service
Pros: Provided car that was an equivalent model to the one on reservation.
Cons: No true counter or office available for pick up.
Pros: Once I realized my vendor was different from the vendors my other family had, the experience was pleasant. The agent met me at the hotel on the airport property
Cons: They sold me on the full insurance coverage, with one of the selling features being no large deposit if I paid for it.
Pros: ValpuRent were efficient
Cons: Cars are good
Pros: It was easy
Cons: We had to walk to the pickup but it wasn’t very far
Cons: That the security deposit was 3900 euros only on a credit card. Did not take Amex. Too high amount and although there was plenty of credit on my card there was a problem with the PIN as I don’t often use the PIN and it kept rejecting the card so I ended up having to take out the company’s excess insurance for 150 euros.
Pros: To be able to pick the car up at the airport rather than drag heavy bags to the nearby Star inn hotel
Cons: The pick-up location
Pros: The rep who delivered our car was very friendly and helpful.
Cons: It took a couple attempts to confirm the drop-off address and whether or not a shuttle to the airport was available.
Pros: Charles, the rental rep was extremely helpful and provided excellent support
Pros: It was a simple and smooth hire process
Pros: Very professional and comprehensive
Pros: The helpful staff and collecting the car from a comfortable hotel reception
Pros: Pre pick up registration that made the process somewhat quicker
Cons: Fuel policy
Pros: Fast and kind
Cons: The false damage charge I got
Pros: Helpful staff.
Cons: Hard to locate in hotel.
Pros: Customer service was very friendly and helpful
Pros: The most pleasant rental car pickup experience I’ve ever had. The lady behind the desk was so friendly and helpful. So different to the usual airport experience. Amazing service
Pros: I had problems with my credit card authentication, but the rep was patient and very helpful.
Cons: All good, thanks.
Cons: The pick up procedure! More then 2 hours waiting and no answer at the phone.
Pros: good cars, nice people very flexible!
Cons: they just mooved in, so they didn't have printer, the credit card machine wasn't working and I didn't received the deposit yet.
Pros: Ease of it all
Cons: The fact that I paid for an e toll device to be told the company didn't have any. I was refunded the cost but this meant I had to use non toll roads adding alot more driving time on to my holiday
Cons: As above. as well as unprofessional conducting business traction in hotel seating area. Pricing wasn't clear as had to pay extra cost as deposit "wasn't part of the quoted price"
Pros: Easy to book online and helpful when arranging car seat.
Cons: Not clear on where to meet to collect car. Took well over an hour from collecting our baggage to actually leaving the airport in our hire cars.
Pros: car was in good working condition
Cons: car not delivered on time 1 hour late they went to airport instead of hotel.told the representative to pick car from hotel and 9 pm from hotel on july 20 , no one came call them back and was told they will pick van in the morning , again told them to pick van at 9:30 nobody came , call them again they still asked me what hotel finally they picked van at 10:30 am good thing my flight was delayed ,would not recommend this rental company
Pros: Excellent customer service provided by their reps (Carvalho & Plinio)