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ValpiRent at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Very professional and comprehensive
Pros: The helpful staff and collecting the car from a comfortable hotel reception
Pros: Pre pick up registration that made the process somewhat quicker
Cons: Fuel policy
Pros: Fast and kind
Cons: The false damage charge I got
Pros: Helpful staff.
Cons: Hard to locate in hotel.
Pros: Customer service was very friendly and helpful
Pros: The most pleasant rental car pickup experience I’ve ever had. The lady behind the desk was so friendly and helpful. So different to the usual airport experience. Amazing service
Pros: I had problems with my credit card authentication, but the rep was patient and very helpful.
Cons: All good, thanks.
Cons: The pick up procedure! More then 2 hours waiting and no answer at the phone.
Pros: good cars, nice people very flexible!
Cons: they just mooved in, so they didn't have printer, the credit card machine wasn't working and I didn't received the deposit yet.
Pros: Ease of it all
Cons: The fact that I paid for an e toll device to be told the company didn't have any. I was refunded the cost but this meant I had to use non toll roads adding alot more driving time on to my holiday
Cons: As above. as well as unprofessional conducting business traction in hotel seating area. Pricing wasn't clear as had to pay extra cost as deposit "wasn't part of the quoted price"
Pros: Easy to book online and helpful when arranging car seat.
Cons: Not clear on where to meet to collect car. Took well over an hour from collecting our baggage to actually leaving the airport in our hire cars.
Pros: car was in good working condition
Cons: car not delivered on time 1 hour late they went to airport instead of hotel.told the representative to pick car from hotel and 9 pm from hotel on july 20 , no one came call them back and was told they will pick van in the morning , again told them to pick van at 9:30 nobody came , call them again they still asked me what hotel finally they picked van at 10:30 am good thing my flight was delayed ,would not recommend this rental company
Pros: Excellent customer service provided by their reps (Carvalho & Plinio)
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
There is a Toll pass / E-toll device fee of 1.90 EUR per day and a maximum of 19.00 EUR per rental.
A Young driver fee is not applied.
Maximum rental age is 80 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
For driver licenses from countries not party to the International Driving Permit treaty, an official translation of the license must be presented with the original license.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, proof of home address (e.g. Utility bill).
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
When rental period exceeding 28 days, the deposit will be charged at the beginning of the rental.
If the customer takes the following extra equipment: Toll pass / E-toll device, then an additional amount of deposit will be held on their credit card.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
Only cards issued in the main driver's name are accepted.
The following payment methods are accepted: Visa Debit Card, MasterCard debit card.
For the Luxury car group, a minimum of two credit cards issued on the main driver's name are required.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Information on the exact fee amount is available by request.
Details are available from the car rental company's reservation office.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
The customer must leave a 200-600 EUR deposit for taking Toll pass / E-toll device, which will be charged to their credit card and reimbursed upon expiry of the contract provided the Toll pass / E-toll device is returned in the same condition as upon renting it out.
Delivery/Collection service is available only by previous request. Additional charges will be applied.
An administrative fee of 20-80 EUR will be charged for each request received from the traffic police.
Pick-up & Drop-off