Centauro at Lisbon Airport

Pros: Car rental agents were polite and drop of was fairly quick (it was a sunday which might have helped)

Cons: Overall not the best experience. More then 2hrs waiting to get the car, and i was given a car full of scratches and damages, didn’t look so clean inside either. Defenitly not a place i will rent again from.

Pros: Friendly staff, rental car clean and driving was so easy

Cons: Time it took us to pick up the car

Pros: very nice car

Cons: over 2 hours to pick up the car

Pros: Easy dropping, easy to find at the airport.

Cons: Too much time at pick up, the car wasn't ready, not very clean, the clutch near the end.

Cons: Picking up the car took forever!

Pros: Dropping the car fast and easy

Cons: Car was not clean and most horrible spent 1 hour and 15 minutes to start paper work

Cons: It took more than 2 hours to get the car

Pros: Car rental

Cons: Did not receive a final checkout invoice very poor business practice. Unable to reach anyone with concerns. In Canada

Cons: Asked to leave a 1400euros deposit or pay extra 189euros, which felt like an extortion. Was with my little daughter late at night and so gave in after 30minutes of argument and no proof centauro had any right to do that and paid the extra 189euros (which is almost as much as the rental of the car) but felt like a robbery. Unlikely to use centauro or discover a car again

Pros: Everything except the time to pick up the car.

Cons: Time to pick up the car is absolutely dreadful.

Pros: Dropping off was quick and easy, friendly staff

Cons: A longish wait to get the car

Cons: Waited two hours to get cat on addition waited 30 minutes at airport for shuttle

Pros: price

Cons: gave up after 2 hours waiting to collect the car

Pros: Speed up to drop off the car

Cons: Too much time spent to pick up the car.

Pros: only a person called Rita was professional

Cons: sara and luis very bad costumer service

Pros: It forced me to pay

Cons: They forced me to pay 150 euro one way fee Even if my Discover cars voucher did not indicate it I will dispute the charge with my credit card company. Also they did not send me final bill so far,I emailed request for it.

Pros: Great value for money

Cons: Almost 1 hour waiting to pick up the car

Cons: This specific Agent handled my case was super rude and arrogant and not helpful at all... As such she was giving me free car as charity...

Pros: Gostei que eles esclareceram as informações pela metade passada pelo site de vocês.

Cons: Seguro muito caro, o valor do meu aluguel ficou 4x mais do que eu esperava e isso acabou com a minha viagem.

Pros: None

Cons: They scare you to get their insurance. They don't maintain their cars, at least the cars that they gave me.

Pros: Eles tentarem resolver meu problema de antecipação de pegar o carro antes do horário

Cons: Mesmo eu avisando que ia entregar o carro 1 dia antes, não fez qualquer desconto. Paguei um dia a mais. Ainda queria cobrar 5% de gás oil que disse que estava faltando.

Pros: The agent tried to help but we waited too long too long to get started

Cons: Only one person at the counter. The car was in a very dark garage & received no instructions about the car. We reserved a car with GPS & only got an old Tom Tom with no adapter. The car was as difficult to steer.

Pros: Car was new with only 3,500 km. Rode well and was good to drive.

Cons: On the website the shuttle was to run every 15 minutes. We waited 45 minutes for a shuttle and the driver was sarcastic and rude telling us to put our luggage in the back of the shuttle ourselves quite rudely. Secondly, we bought full coverage on the insurance through DiscoverCars and the desk agent tried to sell us the insurance through Centauro. He advised if there was a problem that they would charge us and we would have to seek payment from DiscoverCars. 3rd, deposit on gas not refunded

Pros: Not much. I will stick with Alamo and others moving forward

Cons: As I said “ The Centauro office salesman told me the Collision Waiver Insurance I had bought through discovercars was basically useless and since the insurance was not directly from them I was not insured well. He basically said I was sent to the wolves for booking with DiscoverCars. So the car ended up costing me way more”.

Cons: I have already explained above

Pros: Pickup process was horribly understaffed and confusing and took close to an hour

Pros: The drop off

Cons: The rear camera did not work correctly. The car was already very used.

Pros: The service was good at the counter

Cons: The person who received the car just gave me hard time receiving the vehicle he took too long when I needed to be at the airport. This step should be stress free

Pros: Service and car condition

Cons: n/a

Pros: Hand over was fast.car was clean .

Cons: I have already bought the insurance from discover car. But the representative of centauro was saying that is a fake insurance and we don't accept that insurance. And was pushing to buy insurance. When I did not bought he took 300 eruos more than what was written in the discover car information sheet.

Pros: Excellent service

Cons: I took the full insurance on the car and got the antenna of the car stollen and it was not covered and had to pay 50 euros extra. Full insurance is not full !

Cons: The person at the desk at the time of collection was pushy in trying to sell me their insurance despite me telling him that I have arranged insurance through Discover cars. Worst was the person who was at the dropoff. He wanted to charge me for a damaged wheel rim which was already there, it was also noted on the form which I showed him, he then apologised but only after me being firm.

Pros: The vehicle was new and clean with a full tank. The airport shuttle driver was friendly and helpful. Not a long wait to pick up the car.

Cons: The airport shuttle pickup location is not readily apparent. The rental agent was friendly and nice, but he tricked me into not getting the highway transponder. At drop off, I then had to pay a €18 fine to Centauro, which I tried to fight them on but they told me it was my fault for not reading the rental agreement in Portuguese. Arguing wasn't worth my time. Also, when I returned the car the agent was very rude and ill-tempered. I'm still waiting for my €100 toll deposit to be returned.

Pros: Quick and easy pickup and dropoff. LOVE that they weren’t forcing extra insurances on us but just excepted when we told we had own!!

Cons: Nothing bad.

Pros: quick return with no hassle

Cons: condition of the car...smoke smell inside and the mechanical required some maintenance...

Pros: Atendimento rápido. Tudo muito bem explicado pela atendente

Pros: The price was good. The shuttle was pretty good too. The drop off was easy.

Cons: We spent over an hour waiting at the pick up for one available agent. The one that helped was was very nice, but the others were not nice. The car had a water leakage into it probably from the air conditioning

Pros: Customer service

Cons: Nothing to claim.

Pros: Efficient enough to get the car rental effected.

Cons: Not enough serve rep available when you return the car. Only one rep present and service was held up by a fussy complaining customer.

Cons: I didn't got the car that i ordered and not similar. The car is very old and it have a big problem on the brakes. All the way it was noise of rhe berx and it was not safty to drive in this car. i am werry disappointed and i didn't think tha i will rent a car again from centauro kor your compeny

Pros: Helpful staff

Pros: Professionalism

Cons: The shuttle. I needed to wait 25 minutes outside the airport for the shuttle. It never took this long!!

Pros: Service was very good. Picking up was a slow process but overall didn’t effect the experience. Thanks to the kind people in Lisbon

Pros: Efficient but there was a priority line and I got skipped while waiting. Fees were explained but would not take the credit and down payment I had paid to discovery car

Cons: GPS was use less. Old and hard to use. Just used phone

Cons: The blue liquid and the glass washing liquid were minimum level.

Pros: Rental desk representative was very happy and clearly explained all the costs

Cons: Miscommunication about what level to leave the fuel tank on the return.

Pros: They spoke english

Cons: They did not bother to walk us through the car and its features as they assume everyone knows how to drive every type of car. They were more interested in having their McDonalds. Than ensuring their customers were fully satisfied. Customer services have nevervteally been Portugal's strong point anyway.

Pros: We had an issue with the first car provided to us and the centauro team was quick to help; they gave us a free upgrade and a better car to ensure we didn’t run into future issues.

Cons: We had to drive back after initial issues with car #1

Cons: Extremely slow, and rather unfriendly

Pros: nothing

Cons: they accused us of damaging the hub cap and pointed out a small scratch. they said they were going to charge us 500 euros for the damage when the cost of a new hub cap is max $50.

Pros: faro Airport was great

Cons: lisbon airport from start to finish was poor

Pros: the car was in good conditions and clean.

Cons: they only had 1 shuttle bus operating and therefore frequency was not sufficient. when I drop the car it took me half an hour to get to the airport. Check in too slow.

Pros: Dropping off of the car was easy and quick.

Cons: The waiting time was too long when picking up the car.

Pros: Nenhum

Cons: Não recebi o carro combinado no site, o preço não foi o combinado, o carro apresentou problemas e não teve assistencia

Pros: Efficient and informative!

Cons: No negatives to share.

Pros: The efficiency of the staff and the communication skils.

Cons: The fact that when dropping off the car I didn't receive any indications of the timing, procedure or Centauro address. Therefore I drove to the airport and had to come to the office. Hopefuly I had time. When coming to Lisbon I received an e-mail with indication to reach shuttle bus, the same should have been done for dropping off.

Pros: Very pleasant and apologetic for having to wait for 8 hrs after blowing tire. They had to give us another rental car, which was in better condition and an upgrade from the first. We were told that they will send us a cheque for reimbursement for tolls and gas and implied that they will give us some renumeration for the time we spent waiting for help, after blowing the tire. Hopefully, they will follow through with this.

Cons: Initially, the front desk had diffiulty finding our reservation. It seems that if the car is arranged through a broker, they give you one that is not in the best condion. At lease that's what it seemed like, as the car we were given had numerous dents and tires were very well worn . We blew a tire and had to wait by the Hwy for 8hrs. Finally, they had a taxi take us back to Lisbon( 1 1/2hr drive) to pick up a replacement, which was in a lot better condion and upgrade from the first.

Pros: Quick and friendly

Cons: Car was not in good shape, had multiple scratches and dents. They said it was a full tank of gas and it was only 3/4 full.

Cons: Blocking 100eur for 10days after rental finishes.

Pros: The original car was not working so had to return it for replacement. All went fairly well only took quite a while .

Cons: Took 2 months and around 60 emails ( mostly unanswered) to get the upgrade money wrongly charged refunded.

Pros: The woman (Andrea) who handled my reservation was pleasant and spoke good English. But, see why I didn't like the Centauro service. The car came with a VERY LOW AdBlue exhaust fluid additive level, and I had to buy and add exhaust fluid--not a problem to do physically, but the car had diesel exhaust fluid gauge and I spent over an hour on the Internet trying to discern how to determine the level--and reset the warning light. Otherwise, the car was clean and in very good condition.

Cons: They didn't have a car in the classification I reserved--particularly the make and model I reserved. I had to pay additional for an upgrade to get something similar to meet myh needs. HIGH-PRESSURE sales tactics trying to get me to cancel the car reservation and insurance I purchased from Discover Cars and book directly with Centauro--which would have been more expensive. Took almost two hours to get a car to get on the highway to our destination, two hours away. VERY UNHAPPY with the treatment.

Pros: Check in was efficient

Cons: Time waiting to get the car

Pros: Good, clean car

Cons: Additional costs

Pros: Absolutely nothing except that they gave me a car

Cons: High pressure to buy their insurance aswell as that of Discover Cars The staff at the desk were rude, unhelpful and basically didn’t give a shit about anything The guy who drive the shuttle was okay Had I not recorded proof of existing damage to the car I would have clearly been charged for it at the end Discover Cars -lack of transparency will be your downfall. I had to leave a deposit of £1200. Given I took insurance from you at POS, this is a joke. See you on Trustpilot

Cons: I had a really bad experience with them and lost one day from my trip because they couldn’t switch the main driver. A nonsense in my opinion. The second agent who finally gave the car was nice.

Cons: Overworked staff. Spent ages waiting for the car. Tried to give us the wrong car twice

Pros: Car was clean and in good nick

Cons: - Petrol tank was only 1/3 full - No water in the windscreen cleaning reservoir

Pros: The car was ok

Cons: I spent $400 when initially it was about 170

Pros: The process of the rental service was very fast and easy. The car was brand new, steralized and very clean:)

Pros: delivery of the car was easy and extremely fast

Cons: The shuttle service is madness: People fighting for a spot in the van. A ticketing system which provides numbers for a queue or whatever would make this a lot less stressful

Pros: Not much. They are not a car rental worth recommending.

Cons: They gave me a car that was broken, and dangerous to drive. I requested change of the car, what they did, but I lost 35 EUR on gas that way. They didn't pay back money still – it's 2 weeks after the trip.

Pros: Rien

Cons: Pas d explications pour le GPS

Pros: the great staff and no women work there. Women in car hire are like Hitlers AND SHOULD NOT BE ALLOWED.

Cons: I liked everything about it

Pros: Tudo!!!

Cons: Na realidade, o único senão foi a viatura em si, a suspensão demasiado dura (Fiat Tipo station wagon), mas somente isso!

Pros: The workers were very friendly and helpful

Cons: Its not a big deal but i had to wait a while until it was my turn to recieve my car. I would have loved to get it straight away but of course thats not possible when there are suddenly many requests

Pros: None exempt from the car was a new condotion

Cons: Not really much that impress me

Pros: Friendly, efficient, uncomplicated

Pros: O tempo de retirada e devolução é muito bom!

Cons: Preços de seguro e tempo de devolução dos depósitos são péssimos.

Cons: I had to wait 1h at the airport to be picked up. After have return the car I'm still in contact with Centauro as they are still in debt for the refunds. They did only a partial refund of the fuel deposit although I left the car with the tank full.

Pros: I Got an car upgrade

Cons: They block 200 euros in your Credit Card And it is unblocked 2 Weeks later

Pros: Friendly service, quick turnaround.

Cons: BIG PROBLEM. I paid for a full tank of fuel €73.00 and was told that this would be refunded if I returned the car with a full tank. I did return the car with a full tanks, filling up the same morning in Lagos and topping up at Ecobrent, just round the corner from Centauro. On arrival, we were rushed to the airport shuttle. In answer to my question, I was told that the refunds were processed automatically. The deposit and tool monies were refunded but not the fuel deposit. No reply to my email.

Pros: They didn’t accept Amex - horrível experience

Cons: They didn’t accept Amex - horrível experience

Pros: If you buy full coverage insurance you are a valuable customer with the possibility to improve the class of rental car.

Cons: A little bit slow personnel

Pros: Enough cars, professional

Cons: too slow and they charged extra things upfront that I had never seen before

Pros: Nothing.

Cons: Everything. Very poor customer service. The car had 66000 kms, and plenty of alarms: oil needs to be changed, tire pressure....etc.

Cons: Pressurised sales for insurance, tolls etc. Queued for about an hour, given a car smelling strongly of smoke.

Pros: Nothing

Cons: I had to stand in line in the 33 degrees sun for two hours before I made it to the desk. The car was dirty inside when I got it and was not full with fuel. Terrible experience, I am never going with a budget company again as I ended up paying far more than I would have with Sixth or one of those other companies.

Cons: There were a lot of hidden fees once we actually got to the rental car facility, also upon return of the car the employees were VERY rude and didn't want to help us. We allotted an extra hour of time to make sure we would be timely in catching our flight and we had to SPRINT across the airport and BARELY made our flight because all of the staff members decided to go on break at the same time. Very unprofessional and inconsiderate!!

Pros: They gave an upgrade for free

Cons: Too much time waiting

Pros: Disappointed

Cons: No representation on the eropuert I waited 4 HR untill a security personnel help me

Pros: Very nice new car

Cons: Waiting almost 3 hours to collect it (1.5 hours for courtesy bus and 1.5 hours in office)

Pros: Fast and professional

Pros: Good price, car in good condition and clean

Cons: Completely unprofessional agents and staff in general. Swearing and yelling in front of children, treating clients in a very unprofessional way. Complete lack of training.

Pros: Value of purchuase

Cons: Shuttle bus

Pros: Drop off of the car was very efficient

Cons: Difficulty finding the representative at the airport, time spent to actually get to the rental location from the airport, 3 hour wait cue to actually get the car, no availability of car of choice (it seems that they only use it as a lure to rent with them), very rude personel, and overall losing almost one day because of the rental process.

Cons: Centauro told us that the additional money we had spent with the Discover Hire service for insurance was useless, and that we pretty much had to purchase an additional $300+ worth additional coverage. We were offered to leave a $1200 deposit as an alternative, but it was made clear that if we choose to do so, we would almost certainly have to pay for some damage, and we would be liable for everything. This complex pricing game is not at all clear.

Pros: Nothing

Cons: Horrible, abusive staff. Zero accountability. Should have serious revamp of entire training process and a Manager who is accountable to someone.

Pros: Good cars , fast and effective service

Cons: the car wasnt in best shape (front tires worn up)

Pros: Everything went very smoothly. Had a complaint about GPS and Jorge the manager handled it graciously

Cons: Picking up car, a little too much pressure about insurance.

Pros: The car was good and the price too.

Cons: The time spent picking the car.

Pros: Very little

Cons: 1. There was no one at airport to greet us and we waited for 45 min w/o knowing if someone would come and if indeed we were at right place. 2. We got our car and waited for the staff to clear a path for us to leave something that should have been already done. 3. We paid for via verde pass but it wasn’t in our car and we lost 1.5 hours waiting for them to get their act together, and issue us another pass. 3 the return was a nightmare. No good instructions no good signage to find Centuro.

Pros: Quick check out.

Cons: Parking area outside was almost full making it difficult to find a spot in sun to do thorough check for pre-trip damage. I found 3 extra things not on report given to me so I'm glad I checked.

Pros: Fast

Cons: Waiting time

Cons: Was a slow process

Pros: Not much. 1 staff member came to the rescue. Little was explained. I still have no idea if I am supposed to be refunded something that they mentioned when I received the car.

Cons: Poor explanations for everything especially tolls. My order said ‘full to full’ for fuel. This was not the case. Not only that, but they suggested the car had 40% in the tank which I had to correct. The car was empty within 120kms.

Pros: staff was helpful and friendly

Cons: off airport pick-up

Pros: Fast and friendly

Cons: petrol was only 1/3 full and not 1/2 as mentioned.

Pros: The rental was handled apparently efficiently. staff were offhand but reasonably friendly.

Cons: The person who handled our rental offered a satellite navigation system which we declined. The toll device was not offered, nor explained. When we returned we discovered we were being fined for five uses of the toll that would not have occurred had we 'activated' the toll payment device on renting the car. We explained this option was not offered to us. The representative said it was in the terms and conditions we signed. I cannot emphasise enough how upset we are by this.

Pros: did not feel scared that they would use a magnifying glass to look for damage on return

Cons: long line. reduced hours

Pros: they were helpfull and friendly

Cons: the car was quite old. not clean. not working so good. a problem with understanding the car agency made me pay extra money for driving in toll lanes- i did not got all the info from the car agent

Cons: 3.5 hours waiting in line to get the car

Pros: Cost. Easy and fast drop off and male agent was friendly. Shuttle back to airport easy and fast

Cons: Time to pickup the car was unacceptable (waiting at airport and at the Centura). It was chaotic at Centura; very poor setup to manage large volume of people at once. We wasted 1/2 day of our vacation and were charged a full day for the rental that we didn’t get until 4pm. Female agent was rude and didn’t provide clear explanations. Information on the road tolls would have been appreciated.

Pros: Very bad I lost a day due a car have to be towed

Cons: No compensation for the lost I have

Cons: Miss selling, always trying to add insurance on top. They told me i had no choice but to take the insurance if i wanted the car.

Cons: We waited in line for over 3 hours to pickup the car. The representatives were neither understanding or apologetic. It was the worst rental car experience I’ve had. We then waited in line for over 45 minutes to return the car. Unacceptable service.

Cons: The agency accused me of breaking the windshield and forced me to pay €550 to fix it. It was an absolutely absurd situation, where I had no ability to fight against what they were saying because they were holding €1200 hostage. Centauro is a fraud and a terrible rental agency.

Pros: everything but the pick up

Cons: after 24 hours of travel - we had to WAIT for a shuttle bus.. to take us to a warehouse garage - with no water, no food, no place to sit.. AND it took nearly 2 HOURS to get my car - DONT USE CENTAURO..

Cons: The car pick up took 2 hours. The line hardly moved. Never using them again. Sticking with the major rental car companies. 2 hours in a hot, non air conditioned ware house with a 2 year, for a process that should take 5 minutes.

Pros: Nothing, terribly organized

Cons: Was not able to get car because of lines.

Pros: Nothing.

Cons: I had to wait 6 hours to get the car. The staff did not speak well english or french. They tried to sell me an extra insurance by telling me that the insurance of the broker is different from their insurance. He affirmed he didn't know the broker and that even if I paid for an insurance I would still need to deposit 1000 euros in case I damage the car. Moreover, the fuel thank was not full when I receveid the car. At my return I had to argue to get my Bill. Horrible service.

Pros: Easy drop off New car, easy to drive

Cons: Poor/lack of communication with Centauro represenatative when picking up the car, did not specify the kind of gas to put in which lead to problems, a tow trunk, needing a new car and more payment, wrote to Centauro about reimbursement due to the unfair situation; Very long line in picking up car in Lisbon

Pros: Once getting to the desk to pick up the car all went smoothly.

Cons: I have still not received my deposit money back from them despite returning the car 2 weeks ago. It stated on the invoice that it would take 1 week at the longest.

Cons: The staff was incompetent and trying to add more expenses and tricking you to pay more than what you already had reserved and had a budget for. This particular staff was impatient, rude and doing everything he could to have your spend more on fees. He wasn’t helpful to give us the best budget. He would interrupt and get frustruated at any question that you would ask him. Was not a pleasant experience and will never go back to this location in Lisbon. Very poor customer service and unorganized.

Pros: We waited over 1.5 hours to get our car in line, long process and I put the rental in my name as my credit card was used but had to pay extra for the only driver

Cons: Long waits

Cons: Slow, inflexible

Pros: Check out was easy and they gave us shuttle back to the airport

Cons: The pick up at the airport was very disorganized and we had to wait far to long. The check out desk was understaffed and slow but the person who served us was very helpful and helped acclimatize us to the car

Pros: The price and the fact that they are out of the airport. It made it easier for us (we were coming from dowtown)

Cons: There was a good lineup to get the car. People working there were nice, but we kind of lost 30 min of our day...

Pros: Everything was well-run. They picked us up at the airport, we were driving away in our rental within 30 minutes.

Cons: No complaints here. Thank you.

Pros: Great car and easy to deal with staff

Cons: Getting the car took a bit long. Long line at check-in, long process.

Pros: The staff were friendly

Cons: The very small car we were given, even when we managed to get a slightly larger car, we still had to put one of our group onto the bus to return to Lisbon as the car was too small :( I would appreciate a good refund as we didn't get the car I ordered.

Pros: Helpful staff

Cons: We arrived at Airport pick up location on time at 07:00. No agent no one to contact us, waited almost an hour for the agent to show up. Not a good start!

Pros: Answered every question

Cons: Long line of people while picking up car, needs more attendants.

Pros: price; they called a taxi for me after I dropped off the car.

Cons: not being asked if I really need to have the car upgraded to a larger vehicle. Car interior not clean, no windshield washer fluid at all.

Pros: It was good, not great.

Cons: Drop off was more efficient and individually serviced than pick-up. Vehicle was clean but washer container was absent of water for the windshield. I had to fill this with 1-2 liters of water something that a service facility should hot have overlooked ...

Cons: They don't recognise your full insurance!

Pros: Friendly, efficient staff. Car was in good condition.

Cons: I did not find out until I got home that they charged me more than I agreed to in the DiscoverCarHire contract.

Pros: No. They tried to scam me by trying to charge me for pre-existing damage to the car. Fortunately I had photos. See above.

Cons: They tried to scam me and I still don’t have a statement for multiple charges to my credit card. Maybe you can help. The car was fine, the salespeople were dishonest.

Cons: They need to work on car pickup. Not effecient and waited two hours for the car

Pros: NOTHING

Cons: Everything, absolute ripoff

Pros: I had to wait st the airport for a representative at the airport and then to pick up my car it took forever nearly 3 hours I rent cars a lot and this was my first at off airport site and it's not worth the money and time your spent waiting for someone then picking up the car.

Cons: Also the representatives looked miserable doing their job with I picked up and drop off.

Pros: Agents at pickup and drop off were pleasant and thorough.

Cons: 1. We were pre-charged and then incorrectly reimbursed too little for gasoline after returning the car. The problem still hasn't been fixed even after 3 weeks. 2. Process to check in and get the car was painfully slow. Had to wait probably 45 min at airport, then another 45 min in line at the car rental site before given car.

Cons: I do not like anything, I will not rent anymore. In the centaur because I rented a car and when I arrived I gave me another and even more expensive than I had in the contract and still did not return the money from the car deposit that I paid and entered full deposit also did not inform me anything that had to deliver The clean car and they removed me from the money of the deposit that I paid I will not rent cars here in this place anymore people and I did not like anything at all I was well dec

Pros: Low cost, airport shuttle

Cons: long wait, disorganized, no knowledge about third party