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Centauro at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Extremely slow, and rather unfriendly
Cons: they accused us of damaging the hub cap and pointed out a small scratch. they said they were going to charge us 500 euros for the damage when the cost of a new hub cap is max $50.
Pros: faro Airport was great
Cons: lisbon airport from start to finish was poor
Pros: the car was in good conditions and clean.
Cons: they only had 1 shuttle bus operating and therefore frequency was not sufficient. when I drop the car it took me half an hour to get to the airport. Check in too slow.
Pros: Dropping off of the car was easy and quick.
Cons: The waiting time was too long when picking up the car.
Cons: Não recebi o carro combinado no site, o preço não foi o combinado, o carro apresentou problemas e não teve assistencia
Pros: Efficient and informative!
Cons: No negatives to share.
Pros: The efficiency of the staff and the communication skils.
Cons: The fact that when dropping off the car I didn't receive any indications of the timing, procedure or Centauro address. Therefore I drove to the airport and had to come to the office. Hopefuly I had time. When coming to Lisbon I received an e-mail with indication to reach shuttle bus, the same should have been done for dropping off.
Pros: Very pleasant and apologetic for having to wait for 8 hrs after blowing tire. They had to give us another rental car, which was in better condition and an upgrade from the first. We were told that they will send us a cheque for reimbursement for tolls and gas and implied that they will give us some renumeration for the time we spent waiting for help, after blowing the tire. Hopefully, they will follow through with this.
Cons: Initially, the front desk had diffiulty finding our reservation. It seems that if the car is arranged through a broker, they give you one that is not in the best condion. At lease that's what it seemed like, as the car we were given had numerous dents and tires were very well worn . We blew a tire and had to wait by the Hwy for 8hrs. Finally, they had a taxi take us back to Lisbon( 1 1/2hr drive) to pick up a replacement, which was in a lot better condion and upgrade from the first.
Pros: Quick and friendly
Cons: Car was not in good shape, had multiple scratches and dents. They said it was a full tank of gas and it was only 3/4 full.
Cons: Blocking 100eur for 10days after rental finishes.
Pros: The original car was not working so had to return it for replacement. All went fairly well only took quite a while .
Cons: Took 2 months and around 60 emails ( mostly unanswered) to get the upgrade money wrongly charged refunded.
Pros: The woman (Andrea) who handled my reservation was pleasant and spoke good English. But, see why I didn't like the Centauro service. The car came with a VERY LOW AdBlue exhaust fluid additive level, and I had to buy and add exhaust fluid--not a problem to do physically, but the car had diesel exhaust fluid gauge and I spent over an hour on the Internet trying to discern how to determine the level--and reset the warning light. Otherwise, the car was clean and in very good condition.
Cons: They didn't have a car in the classification I reserved--particularly the make and model I reserved. I had to pay additional for an upgrade to get something similar to meet myh needs. HIGH-PRESSURE sales tactics trying to get me to cancel the car reservation and insurance I purchased from Discover Cars and book directly with Centauro--which would have been more expensive. Took almost two hours to get a car to get on the highway to our destination, two hours away. VERY UNHAPPY with the treatment.
Pros: Check in was efficient
Cons: Time waiting to get the car
Pros: Good, clean car
Cons: Additional costs
Pros: Absolutely nothing except that they gave me a car
Cons: High pressure to buy their insurance aswell as that of Discover Cars The staff at the desk were rude, unhelpful and basically didn’t give a shit about anything The guy who drive the shuttle was okay Had I not recorded proof of existing damage to the car I would have clearly been charged for it at the end Discover Cars -lack of transparency will be your downfall. I had to leave a deposit of £1200. Given I took insurance from you at POS, this is a joke. See you on Trustpilot
Cons: I had a really bad experience with them and lost one day from my trip because they couldn’t switch the main driver. A nonsense in my opinion. The second agent who finally gave the car was nice.
Cons: Overworked staff. Spent ages waiting for the car. Tried to give us the wrong car twice
Pros: Car was clean and in good nick
Cons: - Petrol tank was only 1/3 full - No water in the windscreen cleaning reservoir
Pros: The car was ok
Cons: I spent $400 when initially it was about 170
Pros: The process of the rental service was very fast and easy. The car was brand new, steralized and very clean:)
Pros: delivery of the car was easy and extremely fast
Cons: The shuttle service is madness: People fighting for a spot in the van. A ticketing system which provides numbers for a queue or whatever would make this a lot less stressful
Pros: Not much. They are not a car rental worth recommending.
Cons: They gave me a car that was broken, and dangerous to drive. I requested change of the car, what they did, but I lost 35 EUR on gas that way. They didn't pay back money still – it's 2 weeks after the trip.
Cons: Pas d explications pour le GPS
Pros: the great staff and no women work there. Women in car hire are like Hitlers AND SHOULD NOT BE ALLOWED.
Cons: I liked everything about it
Cons: Na realidade, o único senão foi a viatura em si, a suspensão demasiado dura (Fiat Tipo station wagon), mas somente isso!
Pros: The workers were very friendly and helpful
Cons: Its not a big deal but i had to wait a while until it was my turn to recieve my car. I would have loved to get it straight away but of course thats not possible when there are suddenly many requests
Pros: None exempt from the car was a new condotion
Cons: Not really much that impress me
Pros: Friendly, efficient, uncomplicated
Pros: O tempo de retirada e devolução é muito bom!
Cons: Preços de seguro e tempo de devolução dos depósitos são péssimos.
Cons: I had to wait 1h at the airport to be picked up. After have return the car I'm still in contact with Centauro as they are still in debt for the refunds. They did only a partial refund of the fuel deposit although I left the car with the tank full.
Pros: I Got an car upgrade
Cons: They block 200 euros in your Credit Card And it is unblocked 2 Weeks later
Pros: Friendly service, quick turnaround.
Cons: BIG PROBLEM. I paid for a full tank of fuel €73.00 and was told that this would be refunded if I returned the car with a full tank. I did return the car with a full tanks, filling up the same morning in Lagos and topping up at Ecobrent, just round the corner from Centauro. On arrival, we were rushed to the airport shuttle. In answer to my question, I was told that the refunds were processed automatically. The deposit and tool monies were refunded but not the fuel deposit. No reply to my email.
Pros: They didn’t accept Amex - horrível experience
Cons: They didn’t accept Amex - horrível experience
Pros: If you buy full coverage insurance you are a valuable customer with the possibility to improve the class of rental car.
Cons: A little bit slow personnel
Pros: Enough cars, professional
Cons: too slow and they charged extra things upfront that I had never seen before
Cons: Everything. Very poor customer service. The car had 66000 kms, and plenty of alarms: oil needs to be changed, tire pressure....etc.
Cons: Pressurised sales for insurance, tolls etc. Queued for about an hour, given a car smelling strongly of smoke.
Cons: I had to stand in line in the 33 degrees sun for two hours before I made it to the desk. The car was dirty inside when I got it and was not full with fuel. Terrible experience, I am never going with a budget company again as I ended up paying far more than I would have with Sixth or one of those other companies.
Cons: There were a lot of hidden fees once we actually got to the rental car facility, also upon return of the car the employees were VERY rude and didn't want to help us. We allotted an extra hour of time to make sure we would be timely in catching our flight and we had to SPRINT across the airport and BARELY made our flight because all of the staff members decided to go on break at the same time. Very unprofessional and inconsiderate!!
Pros: They gave an upgrade for free
Cons: Too much time waiting
Cons: No representation on the eropuert I waited 4 HR untill a security personnel help me
Pros: Very nice new car
Cons: Waiting almost 3 hours to collect it (1.5 hours for courtesy bus and 1.5 hours in office)
Pros: Fast and professional
Pros: Good price, car in good condition and clean
Cons: Completely unprofessional agents and staff in general. Swearing and yelling in front of children, treating clients in a very unprofessional way. Complete lack of training.
Pros: Value of purchuase
Cons: Shuttle bus
Pros: Drop off of the car was very efficient
Cons: Difficulty finding the representative at the airport, time spent to actually get to the rental location from the airport, 3 hour wait cue to actually get the car, no availability of car of choice (it seems that they only use it as a lure to rent with them), very rude personel, and overall losing almost one day because of the rental process.
Cons: Centauro told us that the additional money we had spent with the Discover Hire service for insurance was useless, and that we pretty much had to purchase an additional $300+ worth additional coverage. We were offered to leave a $1200 deposit as an alternative, but it was made clear that if we choose to do so, we would almost certainly have to pay for some damage, and we would be liable for everything. This complex pricing game is not at all clear.
Cons: Horrible, abusive staff. Zero accountability. Should have serious revamp of entire training process and a Manager who is accountable to someone.
Pros: Good cars , fast and effective service
Cons: the car wasnt in best shape (front tires worn up)
Pros: Everything went very smoothly. Had a complaint about GPS and Jorge the manager handled it graciously
Cons: Picking up car, a little too much pressure about insurance.
Pros: The car was good and the price too.
Cons: The time spent picking the car.
Pros: Very little
Cons: 1. There was no one at airport to greet us and we waited for 45 min w/o knowing if someone would come and if indeed we were at right place. 2. We got our car and waited for the staff to clear a path for us to leave something that should have been already done. 3. We paid for via verde pass but it wasn’t in our car and we lost 1.5 hours waiting for them to get their act together, and issue us another pass. 3 the return was a nightmare. No good instructions no good signage to find Centuro.
Pros: Quick check out.
Cons: Parking area outside was almost full making it difficult to find a spot in sun to do thorough check for pre-trip damage. I found 3 extra things not on report given to me so I'm glad I checked.
Cons: Waiting time
Cons: Was a slow process
Pros: Not much. 1 staff member came to the rescue. Little was explained. I still have no idea if I am supposed to be refunded something that they mentioned when I received the car.
Cons: Poor explanations for everything especially tolls. My order said ‘full to full’ for fuel. This was not the case. Not only that, but they suggested the car had 40% in the tank which I had to correct. The car was empty within 120kms.
Pros: staff was helpful and friendly
Cons: off airport pick-up
Pros: Fast and friendly
Cons: petrol was only 1/3 full and not 1/2 as mentioned.
Pros: The rental was handled apparently efficiently. staff were offhand but reasonably friendly.
Cons: The person who handled our rental offered a satellite navigation system which we declined. The toll device was not offered, nor explained. When we returned we discovered we were being fined for five uses of the toll that would not have occurred had we 'activated' the toll payment device on renting the car. We explained this option was not offered to us. The representative said it was in the terms and conditions we signed. I cannot emphasise enough how upset we are by this.
Pros: did not feel scared that they would use a magnifying glass to look for damage on return
Cons: long line. reduced hours
Pros: they were helpfull and friendly
Cons: the car was quite old. not clean. not working so good. a problem with understanding the car agency made me pay extra money for driving in toll lanes- i did not got all the info from the car agent
Cons: 3.5 hours waiting in line to get the car
Pros: Cost. Easy and fast drop off and male agent was friendly. Shuttle back to airport easy and fast
Cons: Time to pickup the car was unacceptable (waiting at airport and at the Centura). It was chaotic at Centura; very poor setup to manage large volume of people at once. We wasted 1/2 day of our vacation and were charged a full day for the rental that we didn’t get until 4pm. Female agent was rude and didn’t provide clear explanations. Information on the road tolls would have been appreciated.
Pros: Very bad I lost a day due a car have to be towed
Cons: No compensation for the lost I have
Cons: Miss selling, always trying to add insurance on top. They told me i had no choice but to take the insurance if i wanted the car.
Cons: We waited in line for over 3 hours to pickup the car. The representatives were neither understanding or apologetic. It was the worst rental car experience I’ve had. We then waited in line for over 45 minutes to return the car. Unacceptable service.
Cons: The agency accused me of breaking the windshield and forced me to pay €550 to fix it. It was an absolutely absurd situation, where I had no ability to fight against what they were saying because they were holding €1200 hostage. Centauro is a fraud and a terrible rental agency.
Pros: everything but the pick up
Cons: after 24 hours of travel - we had to WAIT for a shuttle bus.. to take us to a warehouse garage - with no water, no food, no place to sit.. AND it took nearly 2 HOURS to get my car - DONT USE CENTAURO..
Cons: The car pick up took 2 hours. The line hardly moved. Never using them again. Sticking with the major rental car companies. 2 hours in a hot, non air conditioned ware house with a 2 year, for a process that should take 5 minutes.
Pros: Nothing, terribly organized
Cons: Was not able to get car because of lines.
Cons: I had to wait 6 hours to get the car. The staff did not speak well english or french. They tried to sell me an extra insurance by telling me that the insurance of the broker is different from their insurance. He affirmed he didn't know the broker and that even if I paid for an insurance I would still need to deposit 1000 euros in case I damage the car. Moreover, the fuel thank was not full when I receveid the car. At my return I had to argue to get my Bill. Horrible service.
Pros: Easy drop off New car, easy to drive
Cons: Poor/lack of communication with Centauro represenatative when picking up the car, did not specify the kind of gas to put in which lead to problems, a tow trunk, needing a new car and more payment, wrote to Centauro about reimbursement due to the unfair situation; Very long line in picking up car in Lisbon
Pros: Once getting to the desk to pick up the car all went smoothly.
Cons: I have still not received my deposit money back from them despite returning the car 2 weeks ago. It stated on the invoice that it would take 1 week at the longest.
Cons: The staff was incompetent and trying to add more expenses and tricking you to pay more than what you already had reserved and had a budget for. This particular staff was impatient, rude and doing everything he could to have your spend more on fees. He wasn’t helpful to give us the best budget. He would interrupt and get frustruated at any question that you would ask him. Was not a pleasant experience and will never go back to this location in Lisbon. Very poor customer service and unorganized.
Pros: We waited over 1.5 hours to get our car in line, long process and I put the rental in my name as my credit card was used but had to pay extra for the only driver
Cons: Long waits
Cons: Slow, inflexible
Pros: Check out was easy and they gave us shuttle back to the airport
Cons: The pick up at the airport was very disorganized and we had to wait far to long. The check out desk was understaffed and slow but the person who served us was very helpful and helped acclimatize us to the car
Pros: The price and the fact that they are out of the airport. It made it easier for us (we were coming from dowtown)
Cons: There was a good lineup to get the car. People working there were nice, but we kind of lost 30 min of our day...
Pros: Everything was well-run. They picked us up at the airport, we were driving away in our rental within 30 minutes.
Cons: No complaints here. Thank you.
Pros: Great car and easy to deal with staff
Cons: Getting the car took a bit long. Long line at check-in, long process.
Pros: The staff were friendly
Cons: The very small car we were given, even when we managed to get a slightly larger car, we still had to put one of our group onto the bus to return to Lisbon as the car was too small :( I would appreciate a good refund as we didn't get the car I ordered.
Pros: Helpful staff
Cons: We arrived at Airport pick up location on time at 07:00. No agent no one to contact us, waited almost an hour for the agent to show up. Not a good start!
Pros: Answered every question
Cons: Long line of people while picking up car, needs more attendants.
Pros: price; they called a taxi for me after I dropped off the car.
Cons: not being asked if I really need to have the car upgraded to a larger vehicle. Car interior not clean, no windshield washer fluid at all.
Pros: It was good, not great.
Cons: Drop off was more efficient and individually serviced than pick-up. Vehicle was clean but washer container was absent of water for the windshield. I had to fill this with 1-2 liters of water something that a service facility should hot have overlooked ...
Cons: They don't recognise your full insurance!
Pros: Friendly, efficient staff. Car was in good condition.
Cons: I did not find out until I got home that they charged me more than I agreed to in the DiscoverCarHire contract.
Pros: No. They tried to scam me by trying to charge me for pre-existing damage to the car. Fortunately I had photos. See above.
Cons: They tried to scam me and I still don’t have a statement for multiple charges to my credit card. Maybe you can help. The car was fine, the salespeople were dishonest.
Cons: They need to work on car pickup. Not effecient and waited two hours for the car
Cons: Everything, absolute ripoff
Pros: I had to wait st the airport for a representative at the airport and then to pick up my car it took forever nearly 3 hours I rent cars a lot and this was my first at off airport site and it's not worth the money and time your spent waiting for someone then picking up the car.
Cons: Also the representatives looked miserable doing their job with I picked up and drop off.
Pros: Agents at pickup and drop off were pleasant and thorough.
Cons: 1. We were pre-charged and then incorrectly reimbursed too little for gasoline after returning the car. The problem still hasn't been fixed even after 3 weeks. 2. Process to check in and get the car was painfully slow. Had to wait probably 45 min at airport, then another 45 min in line at the car rental site before given car.
Cons: I do not like anything, I will not rent anymore. In the centaur because I rented a car and when I arrived I gave me another and even more expensive than I had in the contract and still did not return the money from the car deposit that I paid and entered full deposit also did not inform me anything that had to deliver The clean car and they removed me from the money of the deposit that I paid I will not rent cars here in this place anymore people and I did not like anything at all I was well dec
Pros: Low cost, airport shuttle
Cons: long wait, disorganized, no knowledge about third party