Drive on Holidays at Lisbon Airport

Pros: staff was very friendly and helpful efficient checking the car on return

Pros: Very helpful staff

Cons: Drop off took too long ...only had one person to receive the car ...had to wait about 30 minutes...not ideal specially when you have to catch a plane .

Pros: Fantastic service. Very helpful

Pros: car was fine. Agents were also nice. Shuttle service ok but not enough shuttles

Cons: terrible experience. Waited for 90 minutes to pick up car (systems weren't working). Long wait also when returning car (first the guy checking it, then the queue at the office, then another long wait for the shuttle)

Pros: Clear expectations

Cons: Slow service and required me to "add blue" to the car because it was out when I picked up the car right away. It was midnight, took an hour to find a car. Very dissatisfied.

Pros: Accommodating Efficient , respectful staff listening to our concerns . ,

Cons: Nothing

Pros: Everything was clearly explained.

Cons: Very slow service

Pros: Helpful staff, great car.

Cons: Pick up process a little confusing - tickets to be got not clear, numbers shown not understandable.

Pros: Quick and easy. No upselling

Cons: Nothing

Pros: Correct information! Certainly about the return address.

Cons: Incorrect information!!!

Pros: The service was slow due to language barrier.

Cons: The first car that was given to me was like a Roman aged car. Just radio block inside with no camera or Apple car play.. that is absolutely a key feature for a rental in a foreign country.this car was old, didn’t smell good .. so we demanded for a newer car and that was decent.

Pros: Everything. Great customer service!

Cons: Nothing

Pros: Too class service as always. Highly recommend.

Pros: see above

Cons: see above

Pros: Good car and great agency - Staff is very helpful

Cons: Some staff members can be kinder than others - but in general they are all good

Pros: Got upgraded and given a choice for the car given our preferred category was not available

Cons: We got in a fairly long line so ended up spending about an hour on car pickup

Pros: No problem, good car condition, excellent price

Cons: Too low tire pressure (1,6/1,7), unblocking the deposit for motorways only after four weeks

Pros: Great customer service

Pros: Excellent, very friendly

Cons: The counter of car check out is always closed and yu should stand in general line just to pay the tolls

Pros: Easy pick-up and drop-off outside the office hours, a new car, no pressure to buy an insurance

Pros: Great staff and good agency

Cons: No comments here

Pros: Très courtois et gentil. Très bonnes explications. Et les gens de la navette sont aussi très aimables. Merci

Pros: Everything was completed as I had arranged

Cons: It is still located in an area that is not all that easy to negotiate. Thank goodness for GPS. The bright orange colour of the building certainly helped.

Cons: We have our own annual insurance policy as we make numerous trips throughout the year to Lisbon. However on this occasion we noticed that someone had slightly banged the drivers door & the key lock cover came off. The charge for this was €1100 !!!!! Extortionate by any means. We will be able to claim through our insurance but this would not be the cost of the repair to a FIAT PANDA!!!!!!

Pros: Value for money

Cons: Making a disabled person stand for in excess of an hour both at drop off and pick up

Pros: Muito satisfeito com o serviço

Pros: Excellent staff and fair prices

Cons: No comments here

Cons: They indicated that 3rd party liability only applied to personal injury not to physical damage, therefore the Discovery Cars insurance was not sufficient and I needed to buy their liability insurance at an inflated rate. The Discovery Car information sheet on the rental states that 3rd party liability is covered, with no exceptions noted. Discovery should make it clear in its information exactly what 3rd party liability insurance covers.

Pros: Everything good apart from pick up

Cons: Pick up. Left waiting 20 mins at airport for shuttle then charged after hours fee because arrived at 8.10pm

Pros: Ease of car collection and return. Fair treatment.

Pros: Best car rental we’ve ever had

Pros: Very friendly and helpful. Professional service!

Pros: Very friendly and knowledgeable

Pros: Fast and easy

Cons: A lot of scratches on the car We take a lot of photos and videos before to go because we are afraid for the return but everything was OK .

Pros: Clean car

Cons: Extra charges and lack of interest in helping resolve conflicts in voucher and paid costs

Pros: Excellent Staff at the Desk and on the Phone

Cons: nothing

Pros: it was fast, clean

Cons: at my first pick up booking there, not the last one, the agent tried to charge me for adding another driver which was free when I booked, and tried to push other fees and extras insurances

Pros: Efficient service

Cons: Nothing

Pros: short waiting for the shuttle and friendly and fast handling. Car in perfect condition.

Cons: nothing

Pros: Everyone was most pleasant and helpful

Pros: They are very efficient

Cons: All was good

Cons: I was charged 12,95€ for VIA Verde activation even though I did not use it. A 0,75€ got automatically charged at a highway of which you cannot pay in cash, there are no actual tolls, it is a highway sensor that charges you automatically on your car's VIA VERDE. However, in case your car does not have one, it would charge you via other means. Yet, the car rental charged me 12,95€ for service activation plus 0,75€ against my will.

Pros: This company is absolutely horrible. Terrible customer service and very challenging to deal with. Both pick up and drop off. Will never use again and will not recommend.

Cons: Customer service. Illogical behavior. Rude, cynical and arrogant.

Cons: The man that checked me in for return of vehicle wanted to charge me extra for fuel, when I told him I had refilled tank on the way to drop off.

Cons: Too far from airport, and the distance was hidden when purchasing

Pros: Taxas justas e segundo motorista grátis

Cons: O reservatório do limpador de parabrisa estava vazio

Pros: Had an hit and run, they switched the vehicle seamlessly. Amazing staff

Pros: Drive on Holidays are the best, large inventory, friendly staff, best price. highly recommended!

Pros: Very efficient & great customer service. I will definitely use this company again car was clean & in good order

Pros: Great car condition, price, positive service

Pros: EXCELLENT INSTRUCTIONS ON PICK-UP AND DROP-OFF. EASE OF CHANGING MY RENTAL CONTRACT IN THE MIDDLE OF MY RENTAL TERM.

Pros: Have used Drive-On Holidays (part of Movida) on two occasions now at LIS. They have relocated to a brand new facility which is about 5-10minutes away. It is very customer friendly and purpose built with the customer in mind. Pick-up/Drop-off are colocated which makes the process easier. There are dedicated desks for both ends of the process. Staff were very courteous and helpful and nicely presented in their orange 🍊 uniforms! The cars have received have been spotless and newer than expected!

Cons: The pick-up at the terminal can add a little time to the collection process depending on how many others are waiting. It’s a similar scenario with the return so that needs to be factored in to the arrival. On a plus side the location is close to a Prio Petrol station (by far the cheapest near the airport) where you can also wash/vacuum the car should you need to!

Pros: Agent very helpful

Cons: Was there for one hour

Pros: Excellent staff and high level service

Cons: Last car I took was very basic car with no parking sensors, but it did the job for the purpose of use

Pros: Very helpful staff and good agency

Cons: A little long queue for the representative in the reception

Pros: I like the easiness of how things work

Cons: N/a

Pros: We regularly rent with this company. Shuttle service is quick. Price was very reasonable. Service is pretty efficient.

Cons: There are never enough staff on the counters, for checkin and returns. There are staff around but not dealing with the customers.

Pros: Ease of car rental

Cons: Over all time taken from start to finish

Cons: Car pickup and return was a bit slower than we’ve experienced before.

Pros: the same model of car that was shown

Cons: it took almost 2 hours to get the car!

Pros: The staff... Fabio Cunha helped me alot.

Cons: The car had an oil light... shortly after i got a blue light... I had to take the car back. If it wasnt for your amazing staff I would have left a bad review.

Pros: Drive on Holidays is the best service we ever had since renting cars …. Over 25 years!! Great company

Cons: The CAT was a full EV but didnt include the charging cable which made the charging super difficult.

Pros: Very efficient friendly staff

Pros: I’ve used drive on Holidays many times, but since it changed ownership, it has improved 💯.

Cons: The agent at airport at meeting point was assisting other guest with reservations and made us wait a very long time. Otherwise all was good!

Pros: Except the one thing about the waiting time, everything else was perfect! Very professional staff!

Cons: The waiting time is too long

Pros: We had an 8 hour delay in our flight arrival and they were incredible in accomodating and honouring the reservation. The Lisbon staff were amazing.

Cons: Nothing.

Pros: The staff was extremely nice and helpful. We didn’t realize we had selected and all electric car, and our agent was able to quickly resolve and switch us out.

Cons: I noticed the fine print of where to meet the agent. In a new airport that was very busy, there should be a more definite meeting spot them in front of the ice cream shop. Once shuttling to the car rental, the line to wait was extremely long. I think almost 40 min. Before we spoke with someone.

Pros: nothing

Cons: nothing

Pros: Good service

Cons: It took 1.5 hours to pick up the car due to super long line. They should hire more staff.

Cons: Pick up and drop off were a shambles. Huge lines and unhelpful/rude staff. Hidden fees that were not disclosed. Will not be returning.

Pros: Online check in but system needs improvements

Cons: Line and time spent at pick-up were really bad and unacceptable

Pros: People very nice and profissional

Cons: Time to pickup the car / van and front desk

Pros: carro em excelentes condiçoes

Cons: muita demoara na fila

Pros: Great prices

Cons: Wish they had explained the ad blue as we were surprised when adding gas Also the vila verde wasn’t fully explained

Pros: Nice people, long long pick up time... bit the car was perfect!

Pros: Friendly staff

Cons: The dishonesty of your website, the hidden fees

Cons: On collecting my car I was told that I should have taken out the insurance with them and not Discovery for a better deal

Pros: nothing

Cons: everything

Pros: Pickup and drop was smooth.

Cons: 1. Having opted for comprehensive insurance, further options were offered at the time of pickup. That was confusing. It should be offered at the time of booking. 2. Car had existing scratches. It will be better if it is stated in delivery note for peace of mind. There was NO DISPUTE.

Pros: Lucio at the rental counter was, (despite coming down with a cold) welcoming, happy and extremely helpful.

Pros: Friendly

Cons: 2 hour wait at pick up

Pros: Very good service provider

Cons: It was fast, complete and especilly there were no surprises at the front desktop.

Pros: Muito ruim....Muita demora na entraga do veiculo (1 hora e 30) e na devolução, queiseram me cobrar uma avaria que não cometi! Nunca mais alugo nada com essa empresa Drive on Holidays!

Cons: Atendimento, carro, falta de check list mais claro com o cliente. Como pode um cliente antigo ser cobrado por uma avaria se o carro não é arrumado ? Eu (como o proximo usuario), teho que fazer um check list proprio para me "proteger" de futuras cobranças indevidas?

Cons: The pick up process was too long we spent over an hour in a half waiting to speak to someone. It was one line for all customers when we already had a reservation in-line

Pros: Fast and efficient.

Pros: Efficient

Cons: No problems

Pros: Good prices, honest, human.

Cons: The wait time for picking up the car

Cons: 2hour wait to pick up the car wasn't ideal - there were only 4 desks manned!

Pros: Professionalism

Cons: We had to wait for over an hour to get checked in and the shuttle service was slow

Cons: i waited for 2 hours to get the car. this is outrageous.

Pros: The shuttle service to location was efficient. Facilities at the pick up location were good.

Cons: Time taken (very long) at the rental desk was not satisfactory. They really need to have more staff deployed for processing, particularly at peak times.

Pros: Fast, Friendly and Feasible

Cons: Nothing

Pros: The price

Cons: The waiting was long to pick up...wasn't able to get all the things I requested like gps..waited over an hour in line...had a half full tank brought back full no compensation for that especially with the gas price there...had to go back in line when returned to pay toll fees...the GPS was very important the only reason we were able to do our trip was because my cousin had to use her phone as a GPS. Also at that airport you should have an agent inside when passenger are coming out of customs easi

Pros: Straight forward & didn’t have any hidden fees or mandatory car wash upon return.

Cons: Second time using the website. We like it & will continue to use it.

Pros: Upon return the agent advised me to go to car cleaning spot in a gas statiin nearby to clean the sea sand from the back seat to avoid 50 euro fine. 3 minutes to get there 1 euro and 3 minutes to vaccum. The easiest 50 euroes I have ever made..

Cons: On pickup the didn't mention their clean policy when returning the car and I almost paid 50 euro for some sea sand dirt on the back seat.

Pros: Car clean and in normal condition.

Cons: When we arrived at the delivery post there was a disorganized and confusing queue. The representative was hurried and spoke half Portuguese and half English. They charged us more. We should have paid 100 when we arrived but we paid 350. I do not recommend the service.

Pros: Everything was perfect, I really don't understand why so many people complain about this company?! It was a very, very pleasant experience, one end to another!

Cons: No complaints!

Pros: When I pick up at Lisbon airport the representative was very helpful

Cons: When car broke down I call rep she was very helpful and sent help and a taxi to take me to the closest airport to get another car but the rep gave m a gas car instead of a diesel car when I told her I wanted a diesel car she ignored me and kind said that’s what we have as of now

Cons: Ripped us off!! On top of fee I paid to discover upfront for $400 euro the supplier Required nearly 60 euro/day insurance, a one way additional fee of nearly 200 euros and early drop off fee of 40 euros despite 2 people being there and the place open but empty!! I am so angry and disappointed!! Feel robbed on my European vacation!!

Cons: Everting good.

Pros: Courteous

Cons: Three of the cars had near bald tires. Recommend that tires be rotated every 10K to maximize the life and for the safety of people.

Pros: Courteous service reps

Cons: Front tires on three of the cars were bald which is a safety issue. Recommend rotating tires every 10K miles.

Pros: Drop off was easy and fast.

Cons: Pick up was horrible. Never again.

Pros: Friendly staff

Pros: The car was in good condition, good money for value.

Cons: It was not easy to find the representative at the airport and the waiting time to pick up the car. The air condition was not fully charged so the efficiency was degraded.

Pros: By the end the service was good, but they gave 2 broken cars before the functional one. And the second one was visible malfunctioning as it had multiple errors as alerts.

Cons: The drop off.

Pros: Good and clean car and they tried to give us a bigger car in the same category.

Cons: Trying to instill fear and say that my insurance is insufficient as discover cars and Movida are technically different companies. Even though my insurance with discover cars was all cover. Dont think that this confusion is nessasary.

Pros: Smelt Very Bad No Gas in Car Hood was opened on departure

Cons: They took 1500 Euro as a deposit !!! The trunk did not open the full length of the trip 2 weeks!! Very Bad Did not get the car I wanted the gave me a down grade! For the Volkswagen Polo that was promised they said the needed an extra 440 Euros!

Pros: They think in solutions.

Cons: The drop of was less personal.

Cons: My only problem with this well run company was the wait for the shuttle bus back to the airport. We waited for around an hour

Pros: They provided the car that I reserved.

Cons: Very overwhelmed staff, long lines, slow process. Car wasn't ready for 30 minutes after paperwork was done. Return process took 20 minutes.

Pros: Simple, reasonable service. We enjoy dealing with you guys every time we come to Portugal

Cons: The floor mat would not stay on the car or the driver's side and the back seat behind the driver side is the same.

Pros: Friendly and efficient.

Cons: All good.

Pros: Easy, friendly service

Cons: The people working there, from the shuttle drivers to the counter personal

Pros: affordable cost, and effective friendly personnel at the LIS airport location.

Cons: choice of vehicles at the LIS airport location; car wasn't very clean on the interior when picked up. Car also was older and had quite a few km on it.

Pros: Geralmente um bom serviço da última vez que o horário de retirada foi superior a uma hora

Cons: Geralmente um bom serviço da última vez que o horário de retirada foi superior a uma hora

Pros: How quickly the overall service was

Cons: Nothing comes to mind

Pros: Very helpful and professional. And I had trouble with the transmission of the first vehicle, your representatives responded immediately with a excellent solution. I felt like they put me first in their minds.

Pros: Clean and newer cars and friendly stuff

Cons: Couldn't find the car I booked ...had to wait about an hour at the service desk .

Pros: Front desk customer service, and smooth transaction.

Cons: Their department and maintenance procedures sucks ! Tires are almost like Formula 1...Fernando Alonso needs them...Verstappen offers more... Seats should be clean too - not with traces of milk or ant other body doubtable liquids...The steering wheel too, cleaned and not at all sticky...Dust on the screen !!! Me, I do not need such rubbers never in my life No way !!!

Pros: Friendly staff. Nice car. Efficient service!

Cons: They didn’t accept by credit card’s collision damage waiver insurance letter. Wasn’t entirely clear to me why. Luckily we had no accidents and it wasn’t an issue.

Pros: We always use Drive On Holidays, they are professional, give excellent customer service and are very reasonably priced.

Cons: Nothing

Cons: Car had no oil, car had no adblue I had to add it, above 110km/h the car started shaking, scratches in the front and wait 25 for the shuttle, 8 years being there costumer and still don’t have any historic of my past in that company. Really terrible sinse Movida took over! Never again!

Pros: Condition of the car & ease of return.

Cons: Difficulty in finding the rental offices &/or representatives at Lisbon Airport.

Pros: Nice car friendly people but had to wait for someone who could explain different charges to us as we thought we had full coverage but they say we still needed extra stuff to avoid charges

Cons: people that could not explain charges properly to us. Had to keep waiting for someone to explain it all to us. Extra insurtance they told us we needed

Pros: Quick

Cons: Extra insurrance and no navigationsystem

Pros: Value. Professionalism at both ends (and an unexpected stop in Faro)

Pros: 2nd car was good. All fine

Cons: 1st car had a very bad smoking smell. I had to change to a 2nd one that was good.

Pros: Excellent service. Will you again

Pros: We paid insurance for Discover cars and then the rental comp alsa charge us insurance

Pros: Guaranteed good price. Ratings are reliable, making it easy to choose the rental company

Pros: Car had numerous marks dents meaning our inspection in picking up was lengthy taking pictures to ensure we were not going to get hit with what was already on the car.

Pros: Fob battery went dead unable to get into car no manual to figure how to manually start the car after googling for info with info on hand got car started no one in customer service or travel assistance answered our calls left number to return call and no one ever returned our call

Pros: Customer Service at the Porto Airport for dropoff was Excellence!

Pros: Once we opted for the zero access, which costs 3 to 4 times the cost of hire, the company is excellent. In past not choosing zero eaccsee option can be a costly exercise, a way if making extra money I see.

Cons: Deram-me um carro de categoria 2 em portagens, e 1 semana depois da entrega ainda não desbloquearam o depósito de segurança de 2200€

Pros: Front tires were worn out. I had to have a flat repaired at my expense.

Cons: Drive on Holidays offers no assistance when you are on the road away from one of their locations.

Pros: New cars, extremely clean

Cons: A bit of a wait

Pros: Car was fine. Toll collection system worked well. Price of vehicle was competitive.

Cons: There is no signage at the airport to help people find the pickup location and the checkout counter is very inefficient.

Pros: Friendly, welcoming staff

Cons: Pick up was a bit slow:(. But patience is virtue 😊

Pros: Tout

Cons: Accueil du personnel Véhicule neuf

Pros: Very efficient and professional staff.

Cons: The price was great !

Pros: easy to identify by orange color building

Cons: phones did not work could not contact to make changes and inform of trip to spain. had to go into Porto airport to make changes and it took 1 hour as the representantives also could not make contact with reservations department. not very user friendly for changes.

Pros: Overall efficiency of the staff

Cons: Polite and efficient

Pros: it was awesome.

Cons: it was great.

Pros: Você é meu querido amigo, gente boa, carro bom e atendimento rápido e justo

Cons: Você é meu querido amigo, gente boa, carro bom e atendimento rápido e justo

Pros: Good services and good car

Cons: Very long waiting time for the Pick up

Pros: The staff were excellent courteous and professional both at pickup and drop off.

Cons: The wait time to check in and pick up car was atrocious. I expect some wait time but 2hrs is way over the top. There were extra toll charges on top of what we paid and we were never told where we could, and could not drive a acknowledgement would have been more professional.

Cons: See above comment

Pros: Good sales, I could choose car

Cons: Huge deposit which I coudn´t pay because of max week limit on credit card!!!!

Pros: Solid clean car no issues with the vehicle.

Cons: It took way to long to get our 3 cars picked up.

Pros: Friendly and spoke well in english

Cons: Waited 20 minutes in a line to pick up vechile

Pros: I waited almost 2 hours to get my car. The manager at the rental place that's very helpful, but the weight was unacceptable.

Cons: The front left tire on the car was almost bald. And it was definitely illegal.

Pros: First time use. Great price, great condition, easy peasy. Will use again.

Cons: Nothing really. It was my first time and was very pleased. Will rent again

Pros: Try friendly and efficient! We rented an Audi for 3 of us and it was a great compact car.

Pros: Excellent service, lots of shuttles, helpful staff

Cons: Long wait (30 mins) after checking in for the car to arrive. They did give us a discount on the gas because of this.

Pros: hello I am very angry with your company I had not taken out insurance and I was ready to leave a deposit on site but the amount of 1570 euros was refused and therefore instead of finding me a solution your employee forced me to pay 256 euros??? it's a shame to make me pay 4 times the price of my reservation. I am asking you to reimburse me for this incredible amount. I am ready to pay the 7 euros of insurance per day as indicated on the contract.

Cons: Failing this, I reserve the right to flood social networks with unacceptable methods. Thank you for your response.

Pros: Everything was 100%

Pros: Very clear communication

Pros: Staff were helpful and friendly

Cons: Don’t like the 70€ charge up front for toll charges

Pros: The staff !!!

Cons: We liked everything …it was an excellent transaction / experience !!

Pros: Returning the car

Cons: Check in procedure is way too long

Pros: They were very knowledgeable and experienced about what they do.

Pros: Someone helped get to the car rental pickup. Easy transfer to pickup. Great communication at pick up Easy return

Cons: Was recommended more insurance, twice as much as the car rental from discover car. We refused and they accepted that, but we’re telling us the discover cars insurance was no good.

Pros: Car

Cons: Attempted up sell on insurance

Pros: No pressure and friendly

Cons: I went in to get a child car seat for 6 days and had to pay for the full rental term of 6 weeks.

Pros: fast, efficient, helpful. Didn't try and sell me extra insurance.

Pros: Quick easy and eff

Cons: Cars air conditioning did not work and we had pay road tolls and gas to the vehicle to Faro. We also lost 5 hours of our holidays replacing the car

Pros: super nice people. crashed, dirty car. Long wait to drop off

Pros: Courteous and friendly staff.

Cons: Did notice inside windows needed a clean but car was immaculate.

Pros: Easy check-in process, agent explained everything well.

Cons: Longer wait to finish check-out after dropping off the car and inspection. Maybe the person who inspects the car could also finish up the transaction.

Cons: The tire pressure warning light was on when I picked up the car. The service guys said it just had to be reset. Well, the front left tire set off the alarm twice in two weeks. you would think that the car would be pulled from service and have the tire fixed--but NO. I had to diagnose which tire it was and fill it twice. This is BS man!!!! These people should not be putting their customers at risk!!!!!!

Pros: Price and clear instructions regarding no need for insurance

Cons: No windshield washing fluid

Pros: very professional

Cons: n/a

Pros: The car was brand new. Ines was super helpful in both the renting and returning of the car.

Cons: Nothing.

Pros: Great condition od the car, cleanliness, easy pick-up and drop off, transportation from/to the airport

Cons: It took very long time at the desk during the pick-up due to unclear info regarding (optional) insurance for extra charge. There was minor problem with papers during drop-off so it took some extra time.

Pros: Worst service ever

Pros: Nice, fast agent

Cons: Crashed and honestly really beat-up and DIRTY car.

Pros: the car was good.

Cons: Their machine could not read my credit card (although I have used this same card with them before); it felt as if I was being screwed for € 255 as I had to buy the full insurance package.

Pros: Car in good condition and clean

Cons: No windshield liquid at all! Issue with a surcharge for insurance which I normally don't have with this car rental company.

Pros: Helpful and friendly service

Cons: The outside of the car was in very bad condition

Pros: Friendly and courteous staff

Cons: Quite long delay in picking up our car - but it was a busy Saturday

Pros: Car condition was great. Clean. Shuttle driver was exceptionally friendly.

Cons: I wasn’t pleased that after picking up the SUV and around 10min down the road I noticed that the car in fact had a 3/4 full fuel tank. And yet the paperwork given by the staff stated to return the the vehicle with a “full” tank. I returned the vehicle with a full tank and upon mentioning it to the Drive On Holidays staff they felt no obligation to compensate me for what amounted to shorting me on 26euros worth of fuel. I rented the vehicle through DiscoverCars.

Pros: Everything went perfectly with the company that Discovercars.com rated highly (Drive on Holidays)

Pros: Very clean unit and facilities for pickup and drop off.

Cons: Very strong pressure and sales to up charge insurance coverage

Pros: Great communication and helpfulness.

Cons: The whole insurance issue always seems confusing. We don’t rent vey often so maybe we just aren’t experienced enough.

Pros: All done online. Transfer from airport to the rental location was fast, efficient, and easy to find. Staff at the location couldn’t have been better. Return was the same. We called and emailed to get approval to drive into Spain and response was immediate. Would use this company again.

Cons: Fast and efficient. No hard sell but professional concern to ensure we had everything we needed. Every staff member was helpful and friendly.

Pros: Car was decent.

Cons: Drive In Holidays forced us to buy additional insurance, on top of the insurance we purchased from Discover Cars. They told us we could not take the car without the additional insurance (even though Discover Cars says they cannot force you to do that, but apparently they can), and they charged us more than 300 euros for the new insurance. It was a complete con and we ended up paying almost three times as much as we had expected for the car rental.

Pros: Nice people

Cons: Dirty, crashed car

Pros: Everything went really quickly

Cons: The quality of the car for the first time was very poor

Pros: All good

Cons: nothing to complain .

Pros: The agent who was preparing our car was visibly annoyed by the fact we had not have a credit card. The initial offer we got from discover cars was from another rental company that is why when the booking was cancelled we were given different option. I did not have time to read carefully each requirement. When we were offered additional insurance the agent said: you take it or not. I wanted some time to consider it. It is not like he was entirely rude but this is not the customer service I expect

Pros: Drop off was very efficient

Cons: Check in was slower than it should have been

Pros: Very efficient, great value, great cars, great customer service.

Pros: Eu perdi uma das Calotas, aqui em Portugal se chama Tampão de roda. A atendente foi sincera, porém acredito que precisa existir uma forma de mudar o sistema, pois me cobraram 5h de mão de obra para encaixar apenas 1 calota? A atendente disse que iria revisar e que também achou muito abusivo, mas no app deles de devolução não existe este item de " tampão de roda !" Fico esperando pela devolução do restante do dinheiro que ficou travado , aproximadamente 130€

Pros: Nice people, easy to communicate and very helpful

Cons: No comments here

Pros: They charge me a extra insurance without my consent, after telling me that the supposed blocked insurance was already made, they don’t communicate with each other, each employer calling telling something different and I’ve been extra charge,I’m very disappointed with this renter car company…..

Pros: they returned my deposit which i was worried was a gigantic scam.

Cons: it is not at all clear where you go to get the shuttle to get to the car rental location

Pros: Did not like service overcharged me and said take it or leave it

Cons: Hated them

Pros: Speed, cleaningness.

Cons: I was charged over 18 euros for not having "activated" linha verde. But I specifically requested that linha verde should be available upon renting the vehicle. Why would I pay extra for it and not have it activated??

Cons: Electronics did not work properly.

Pros: The are SO friendly

Cons: Made a mistake and didn’t appologize. Didn’t thank me for returned extra fuel. Took 3-7 days to reply urgent emails.

Pros: Location was convenient to LIS and good price.

Cons: Car seemed to have some features disabled, like backup camera. No operators manual so I could not change display language from Portuguese to English.

Pros: Quick pick up at the airport and also the return trip to the airport

Cons: 1. Couldn't get the SUV I had originally opted for. 2. I wish they had offered mifi

Pros: 1. Car was given in a good condition 2. Time to process was lesser.

Cons: 1. Not fully explained about toll and the rules of using the toll machine. 2. Customer care not reachable via phone. 3. Drive on holidays agent gave a different car contract option to discover cars contract I did online.

Cons: The car wasn’t ready for pickup. The maintenance lights were on for engine oil and tire pressure due to the maintenance procedures that did not switch them off. The car wasn’t full of ad blue which is crucial for a diesel car. I needed to get back, tell the crew that issue and wait for the team to fill it in. This should be done properly before pickup.

Pros: Tudo correu cfe planejado

Pros: Car had almost no oil in the motor and I had to buy some or it could cease the engine

Pros: Car was perfect, location convenient, staff super helpful and professional.

Cons: My only problem was I had to pay an extra E180 because I have a debit card, not a credit card. Maybe that was in the fine print somewhere, but I didn't see it, and that's a big extra cost that I wasn't expecting. I don't think it's fair that I don't get that money back after I returned the car with no problems. Why should I have to pay more because I don't have a credit card? That seems really unfair.

Pros: Clean, bright, easy to get to, friendly

Cons: Insurance options pressure including doomsday possibilities

Pros: Quickness of the service, clean car

Cons: Didn’t like the car provided, gps from the car himself useless and connecting the CarPlay with the phone is mission impossible.

Cons: The price I paid was very different from the one in the site of the company.

Pros: Muito bom... vou indicar e procurar sempre que possível, mediante aos preços, a mesma locadora.

Cons: Não tenho o que reclamar.

Pros: The agents during pick up and drop off were very helpful.

Cons: Our flight changed due to weather delays and it was extremely difficult to contact anyone to let them know. I eventually found two separate emails after scouring the website and sent off an email to each. I got one response several days later. Good thing everything had already worked out with picking up the car.

Pros: no hassle on trying to sell xtra insurance

Cons: more staff to serve at pick-up

Pros: I really have no complaints. We rented a car in Portugal for 2 weeks, with the added complexity of needing to drop off at a different location from pickup. Everything worked very smoothly and the people we dealt with were very professional.

Cons: I really have no complaints.

Pros: All good and fast

Cons: Big deposit for toll roads )

Pros: Pickup at Lisbon airport was efficient. There was no problem dropping off.

Cons: At pickup, there was no inspection of, or record of the existing damage to the car which was small dents and scratches. The agent told me to take a video of any damage. I don't feel the onus should be on the customer to record existing damage when picking up the vehicle. The pre-inspection should be done by an agent and customer together. I have not yet received a refund for the 70 euro deposit for the toll transponder. There is a new unknown charge on my card for 8.89 euros on Nov 29.

Pros: I found the cost to be very competitive and the car was clean and had appealing features.

Cons: I was charged a drop-off fee for returning the car early, even though there was a person there to receive the car and process the paperwork. I find this to be unreasonable and an obvious “money-grab”.

Pros: Prompt courier service.

Cons: Told the car had damages and to video it rather than have an accompanied check. The car was 'well used'.

Pros: Very pleased with price and service

Pros: Well service by all employees

Cons: No comments here

Pros: Their facility is spotless and very well organized. All the staff are friendly and super helpful. The shuttle service works perfectly for pickup and drop off at the airport.Honestly, one of the best car rental companies I have ever dealt with and I have tried many over the years.

Cons: It would help to have the service crew delete the previous cell phone profiles so that you can automatically connect to CarPlay without having to remove the old users (on our VW Polo this was a bit of a process). Very minor issue and the staff was happy to show us how to do it.

Cons: sold me an insurance I told them I did not want, was to tired to observe. They did cancel it after 10 days