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Drive on Holidays at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Great car condition, price, positive service
Pros: EXCELLENT INSTRUCTIONS ON PICK-UP AND DROP-OFF. EASE OF CHANGING MY RENTAL CONTRACT IN THE MIDDLE OF MY RENTAL TERM.
Pros: Have used Drive-On Holidays (part of Movida) on two occasions now at LIS. They have relocated to a brand new facility which is about 5-10minutes away. It is very customer friendly and purpose built with the customer in mind. Pick-up/Drop-off are colocated which makes the process easier. There are dedicated desks for both ends of the process. Staff were very courteous and helpful and nicely presented in their orange 🍊 uniforms! The cars have received have been spotless and newer than expected!
Cons: The pick-up at the terminal can add a little time to the collection process depending on how many others are waiting. It’s a similar scenario with the return so that needs to be factored in to the arrival. On a plus side the location is close to a Prio Petrol station (by far the cheapest near the airport) where you can also wash/vacuum the car should you need to!
Pros: Agent very helpful
Cons: Was there for one hour
Pros: Excellent staff and high level service
Cons: Last car I took was very basic car with no parking sensors, but it did the job for the purpose of use
Pros: Very helpful staff and good agency
Cons: A little long queue for the representative in the reception
Pros: I like the easiness of how things work
Cons: N/a
Pros: We regularly rent with this company. Shuttle service is quick. Price was very reasonable. Service is pretty efficient.
Cons: There are never enough staff on the counters, for checkin and returns. There are staff around but not dealing with the customers.
Pros: Ease of car rental
Cons: Over all time taken from start to finish
Cons: Car pickup and return was a bit slower than we’ve experienced before.
Pros: the same model of car that was shown
Cons: it took almost 2 hours to get the car!
Pros: The staff... Fabio Cunha helped me alot.
Cons: The car had an oil light... shortly after i got a blue light... I had to take the car back. If it wasnt for your amazing staff I would have left a bad review.
Pros: Drive on Holidays is the best service we ever had since renting cars …. Over 25 years!! Great company
Cons: The CAT was a full EV but didnt include the charging cable which made the charging super difficult.
Pros: Very efficient friendly staff
Pros: I’ve used drive on Holidays many times, but since it changed ownership, it has improved 💯.
Cons: The agent at airport at meeting point was assisting other guest with reservations and made us wait a very long time. Otherwise all was good!
Pros: Except the one thing about the waiting time, everything else was perfect! Very professional staff!
Cons: The waiting time is too long
Pros: We had an 8 hour delay in our flight arrival and they were incredible in accomodating and honouring the reservation. The Lisbon staff were amazing.
Cons: Nothing.
Pros: The staff was extremely nice and helpful. We didn’t realize we had selected and all electric car, and our agent was able to quickly resolve and switch us out.
Cons: I noticed the fine print of where to meet the agent. In a new airport that was very busy, there should be a more definite meeting spot them in front of the ice cream shop. Once shuttling to the car rental, the line to wait was extremely long. I think almost 40 min. Before we spoke with someone.
Pros: nothing
Cons: nothing
Pros: Good service
Cons: It took 1.5 hours to pick up the car due to super long line. They should hire more staff.
Cons: Pick up and drop off were a shambles. Huge lines and unhelpful/rude staff. Hidden fees that were not disclosed. Will not be returning.
Pros: Online check in but system needs improvements
Cons: Line and time spent at pick-up were really bad and unacceptable
Pros: People very nice and profissional
Cons: Time to pickup the car / van and front desk
Pros: carro em excelentes condiçoes
Cons: muita demoara na fila
Pros: Great prices
Cons: Wish they had explained the ad blue as we were surprised when adding gas Also the vila verde wasn’t fully explained
Pros: Nice people, long long pick up time... bit the car was perfect!
Pros: Friendly staff
Cons: The dishonesty of your website, the hidden fees
Cons: On collecting my car I was told that I should have taken out the insurance with them and not Discovery for a better deal
Pros: nothing
Cons: everything
Pros: Pickup and drop was smooth.
Cons: 1. Having opted for comprehensive insurance, further options were offered at the time of pickup. That was confusing. It should be offered at the time of booking. 2. Car had existing scratches. It will be better if it is stated in delivery note for peace of mind. There was NO DISPUTE.
Pros: Lucio at the rental counter was, (despite coming down with a cold) welcoming, happy and extremely helpful.
Pros: Friendly
Cons: 2 hour wait at pick up
Pros: Very good service provider
Cons: It was fast, complete and especilly there were no surprises at the front desktop.
Pros: Muito ruim....Muita demora na entraga do veiculo (1 hora e 30) e na devolução, queiseram me cobrar uma avaria que não cometi! Nunca mais alugo nada com essa empresa Drive on Holidays!
Cons: Atendimento, carro, falta de check list mais claro com o cliente. Como pode um cliente antigo ser cobrado por uma avaria se o carro não é arrumado ? Eu (como o proximo usuario), teho que fazer um check list proprio para me "proteger" de futuras cobranças indevidas?
Cons: The pick up process was too long we spent over an hour in a half waiting to speak to someone. It was one line for all customers when we already had a reservation in-line
Pros: Fast and efficient.
Pros: Efficient
Cons: No problems
Pros: Good prices, honest, human.
Cons: The wait time for picking up the car
Cons: 2hour wait to pick up the car wasn't ideal - there were only 4 desks manned!
Pros: Professionalism
Cons: We had to wait for over an hour to get checked in and the shuttle service was slow
Cons: i waited for 2 hours to get the car. this is outrageous.
Pros: The shuttle service to location was efficient. Facilities at the pick up location were good.
Cons: Time taken (very long) at the rental desk was not satisfactory. They really need to have more staff deployed for processing, particularly at peak times.
Pros: Fast, Friendly and Feasible
Cons: Nothing
Pros: The price
Cons: The waiting was long to pick up...wasn't able to get all the things I requested like gps..waited over an hour in line...had a half full tank brought back full no compensation for that especially with the gas price there...had to go back in line when returned to pay toll fees...the GPS was very important the only reason we were able to do our trip was because my cousin had to use her phone as a GPS. Also at that airport you should have an agent inside when passenger are coming out of customs easi
Pros: Straight forward & didn’t have any hidden fees or mandatory car wash upon return.
Cons: Second time using the website. We like it & will continue to use it.
Pros: Upon return the agent advised me to go to car cleaning spot in a gas statiin nearby to clean the sea sand from the back seat to avoid 50 euro fine. 3 minutes to get there 1 euro and 3 minutes to vaccum. The easiest 50 euroes I have ever made..
Cons: On pickup the didn't mention their clean policy when returning the car and I almost paid 50 euro for some sea sand dirt on the back seat.
Pros: Car clean and in normal condition.
Cons: When we arrived at the delivery post there was a disorganized and confusing queue. The representative was hurried and spoke half Portuguese and half English. They charged us more. We should have paid 100 when we arrived but we paid 350. I do not recommend the service.
Pros: Everything was perfect, I really don't understand why so many people complain about this company?! It was a very, very pleasant experience, one end to another!
Cons: No complaints!
Pros: When I pick up at Lisbon airport the representative was very helpful
Cons: When car broke down I call rep she was very helpful and sent help and a taxi to take me to the closest airport to get another car but the rep gave m a gas car instead of a diesel car when I told her I wanted a diesel car she ignored me and kind said that’s what we have as of now
Cons: Ripped us off!! On top of fee I paid to discover upfront for $400 euro the supplier Required nearly 60 euro/day insurance, a one way additional fee of nearly 200 euros and early drop off fee of 40 euros despite 2 people being there and the place open but empty!! I am so angry and disappointed!! Feel robbed on my European vacation!!
Cons: Everting good.
Pros: Courteous
Cons: Three of the cars had near bald tires. Recommend that tires be rotated every 10K to maximize the life and for the safety of people.
Pros: Courteous service reps
Cons: Front tires on three of the cars were bald which is a safety issue. Recommend rotating tires every 10K miles.
Pros: Drop off was easy and fast.
Cons: Pick up was horrible. Never again.
Pros: Friendly staff
Pros: The car was in good condition, good money for value.
Cons: It was not easy to find the representative at the airport and the waiting time to pick up the car. The air condition was not fully charged so the efficiency was degraded.
Pros: By the end the service was good, but they gave 2 broken cars before the functional one. And the second one was visible malfunctioning as it had multiple errors as alerts.
Cons: The drop off.
Pros: Good and clean car and they tried to give us a bigger car in the same category.
Cons: Trying to instill fear and say that my insurance is insufficient as discover cars and Movida are technically different companies. Even though my insurance with discover cars was all cover. Dont think that this confusion is nessasary.
Pros: Smelt Very Bad No Gas in Car Hood was opened on departure
Cons: They took 1500 Euro as a deposit !!! The trunk did not open the full length of the trip 2 weeks!! Very Bad Did not get the car I wanted the gave me a down grade! For the Volkswagen Polo that was promised they said the needed an extra 440 Euros!
Pros: They think in solutions.
Cons: The drop of was less personal.
Cons: My only problem with this well run company was the wait for the shuttle bus back to the airport. We waited for around an hour
Pros: They provided the car that I reserved.
Cons: Very overwhelmed staff, long lines, slow process. Car wasn't ready for 30 minutes after paperwork was done. Return process took 20 minutes.
Pros: Simple, reasonable service. We enjoy dealing with you guys every time we come to Portugal
Cons: The floor mat would not stay on the car or the driver's side and the back seat behind the driver side is the same.
Pros: Friendly and efficient.
Cons: All good.
Pros: Easy, friendly service
Cons: The people working there, from the shuttle drivers to the counter personal
Pros: affordable cost, and effective friendly personnel at the LIS airport location.
Cons: choice of vehicles at the LIS airport location; car wasn't very clean on the interior when picked up. Car also was older and had quite a few km on it.
Pros: Geralmente um bom serviço da última vez que o horário de retirada foi superior a uma hora
Cons: Geralmente um bom serviço da última vez que o horário de retirada foi superior a uma hora
Pros: How quickly the overall service was
Cons: Nothing comes to mind
Pros: Very helpful and professional. And I had trouble with the transmission of the first vehicle, your representatives responded immediately with a excellent solution. I felt like they put me first in their minds.
Pros: Clean and newer cars and friendly stuff
Cons: Couldn't find the car I booked ...had to wait about an hour at the service desk .
Pros: Front desk customer service, and smooth transaction.
Cons: Their department and maintenance procedures sucks ! Tires are almost like Formula 1...Fernando Alonso needs them...Verstappen offers more... Seats should be clean too - not with traces of milk or ant other body doubtable liquids...The steering wheel too, cleaned and not at all sticky...Dust on the screen !!! Me, I do not need such rubbers never in my life No way !!!
Pros: Friendly staff. Nice car. Efficient service!
Cons: They didn’t accept by credit card’s collision damage waiver insurance letter. Wasn’t entirely clear to me why. Luckily we had no accidents and it wasn’t an issue.
Pros: We always use Drive On Holidays, they are professional, give excellent customer service and are very reasonably priced.
Cons: Nothing
Cons: Car had no oil, car had no adblue I had to add it, above 110km/h the car started shaking, scratches in the front and wait 25 for the shuttle, 8 years being there costumer and still don’t have any historic of my past in that company. Really terrible sinse Movida took over! Never again!
Pros: Condition of the car & ease of return.
Cons: Difficulty in finding the rental offices &/or representatives at Lisbon Airport.
Pros: Nice car friendly people but had to wait for someone who could explain different charges to us as we thought we had full coverage but they say we still needed extra stuff to avoid charges
Cons: people that could not explain charges properly to us. Had to keep waiting for someone to explain it all to us. Extra insurtance they told us we needed
Pros: Quick
Cons: Extra insurrance and no navigationsystem
Pros: Value. Professionalism at both ends (and an unexpected stop in Faro)
Pros: 2nd car was good. All fine
Cons: 1st car had a very bad smoking smell. I had to change to a 2nd one that was good.
Pros: Excellent service. Will you again
Pros: We paid insurance for Discover cars and then the rental comp alsa charge us insurance
Pros: Guaranteed good price. Ratings are reliable, making it easy to choose the rental company
Pros: Car had numerous marks dents meaning our inspection in picking up was lengthy taking pictures to ensure we were not going to get hit with what was already on the car.
Pros: Fob battery went dead unable to get into car no manual to figure how to manually start the car after googling for info with info on hand got car started no one in customer service or travel assistance answered our calls left number to return call and no one ever returned our call
Pros: Customer Service at the Porto Airport for dropoff was Excellence!
Pros: Once we opted for the zero access, which costs 3 to 4 times the cost of hire, the company is excellent. In past not choosing zero eaccsee option can be a costly exercise, a way if making extra money I see.
Cons: Deram-me um carro de categoria 2 em portagens, e 1 semana depois da entrega ainda não desbloquearam o depósito de segurança de 2200€
Pros: Front tires were worn out. I had to have a flat repaired at my expense.
Cons: Drive on Holidays offers no assistance when you are on the road away from one of their locations.
Pros: New cars, extremely clean
Cons: A bit of a wait
Pros: Car was fine. Toll collection system worked well. Price of vehicle was competitive.
Cons: There is no signage at the airport to help people find the pickup location and the checkout counter is very inefficient.
Pros: Friendly, welcoming staff
Cons: Pick up was a bit slow:(. But patience is virtue 😊
Pros: Tout
Cons: Accueil du personnel Véhicule neuf
Pros: Very efficient and professional staff.
Cons: The price was great !
Pros: easy to identify by orange color building
Cons: phones did not work could not contact to make changes and inform of trip to spain. had to go into Porto airport to make changes and it took 1 hour as the representantives also could not make contact with reservations department. not very user friendly for changes.
Pros: Overall efficiency of the staff
Cons: Polite and efficient
Pros: it was awesome.
Cons: it was great.
Pros: Você é meu querido amigo, gente boa, carro bom e atendimento rápido e justo
Cons: Você é meu querido amigo, gente boa, carro bom e atendimento rápido e justo
Pros: Good services and good car
Cons: Very long waiting time for the Pick up
Pros: The staff were excellent courteous and professional both at pickup and drop off.
Cons: The wait time to check in and pick up car was atrocious. I expect some wait time but 2hrs is way over the top. There were extra toll charges on top of what we paid and we were never told where we could, and could not drive a acknowledgement would have been more professional.
Cons: See above comment
Pros: Good sales, I could choose car
Cons: Huge deposit which I coudn´t pay because of max week limit on credit card!!!!
Pros: Solid clean car no issues with the vehicle.
Cons: It took way to long to get our 3 cars picked up.
Pros: Friendly and spoke well in english
Cons: Waited 20 minutes in a line to pick up vechile
Pros: I waited almost 2 hours to get my car. The manager at the rental place that's very helpful, but the weight was unacceptable.
Cons: The front left tire on the car was almost bald. And it was definitely illegal.
Pros: First time use. Great price, great condition, easy peasy. Will use again.
Cons: Nothing really. It was my first time and was very pleased. Will rent again
Pros: Try friendly and efficient! We rented an Audi for 3 of us and it was a great compact car.
Pros: Excellent service, lots of shuttles, helpful staff
Cons: Long wait (30 mins) after checking in for the car to arrive. They did give us a discount on the gas because of this.
Pros: hello I am very angry with your company I had not taken out insurance and I was ready to leave a deposit on site but the amount of 1570 euros was refused and therefore instead of finding me a solution your employee forced me to pay 256 euros??? it's a shame to make me pay 4 times the price of my reservation. I am asking you to reimburse me for this incredible amount. I am ready to pay the 7 euros of insurance per day as indicated on the contract.
Cons: Failing this, I reserve the right to flood social networks with unacceptable methods. Thank you for your response.
Pros: Everything was 100%
Pros: Very clear communication
Pros: Staff were helpful and friendly
Cons: Don’t like the 70€ charge up front for toll charges
Pros: The staff !!!
Cons: We liked everything …it was an excellent transaction / experience !!
Pros: Returning the car
Cons: Check in procedure is way too long
Pros: They were very knowledgeable and experienced about what they do.
Pros: Someone helped get to the car rental pickup. Easy transfer to pickup. Great communication at pick up Easy return
Cons: Was recommended more insurance, twice as much as the car rental from discover car. We refused and they accepted that, but we’re telling us the discover cars insurance was no good.
Pros: Car
Cons: Attempted up sell on insurance
Pros: No pressure and friendly
Cons: I went in to get a child car seat for 6 days and had to pay for the full rental term of 6 weeks.
Pros: fast, efficient, helpful. Didn't try and sell me extra insurance.
Pros: Quick easy and eff
Cons: Cars air conditioning did not work and we had pay road tolls and gas to the vehicle to Faro. We also lost 5 hours of our holidays replacing the car
Pros: super nice people. crashed, dirty car. Long wait to drop off
Pros: Courteous and friendly staff.
Cons: Did notice inside windows needed a clean but car was immaculate.
Pros: Easy check-in process, agent explained everything well.
Cons: Longer wait to finish check-out after dropping off the car and inspection. Maybe the person who inspects the car could also finish up the transaction.
Cons: The tire pressure warning light was on when I picked up the car. The service guys said it just had to be reset. Well, the front left tire set off the alarm twice in two weeks. you would think that the car would be pulled from service and have the tire fixed--but NO. I had to diagnose which tire it was and fill it twice. This is BS man!!!! These people should not be putting their customers at risk!!!!!!
Pros: Price and clear instructions regarding no need for insurance
Cons: No windshield washing fluid
Pros: very professional
Cons: n/a
Pros: The car was brand new. Ines was super helpful in both the renting and returning of the car.
Cons: Nothing.
Pros: Great condition od the car, cleanliness, easy pick-up and drop off, transportation from/to the airport
Cons: It took very long time at the desk during the pick-up due to unclear info regarding (optional) insurance for extra charge. There was minor problem with papers during drop-off so it took some extra time.
Pros: Worst service ever
Pros: Nice, fast agent
Cons: Crashed and honestly really beat-up and DIRTY car.
Pros: the car was good.
Cons: Their machine could not read my credit card (although I have used this same card with them before); it felt as if I was being screwed for € 255 as I had to buy the full insurance package.
Pros: Car in good condition and clean
Cons: No windshield liquid at all! Issue with a surcharge for insurance which I normally don't have with this car rental company.
Pros: Helpful and friendly service
Cons: The outside of the car was in very bad condition
Pros: Friendly and courteous staff
Cons: Quite long delay in picking up our car - but it was a busy Saturday
Pros: Car condition was great. Clean. Shuttle driver was exceptionally friendly.
Cons: I wasn’t pleased that after picking up the SUV and around 10min down the road I noticed that the car in fact had a 3/4 full fuel tank. And yet the paperwork given by the staff stated to return the the vehicle with a “full” tank. I returned the vehicle with a full tank and upon mentioning it to the Drive On Holidays staff they felt no obligation to compensate me for what amounted to shorting me on 26euros worth of fuel. I rented the vehicle through DiscoverCars.
Pros: Everything went perfectly with the company that Discovercars.com rated highly (Drive on Holidays)
Pros: Very clean unit and facilities for pickup and drop off.
Cons: Very strong pressure and sales to up charge insurance coverage
Pros: Great communication and helpfulness.
Cons: The whole insurance issue always seems confusing. We don’t rent vey often so maybe we just aren’t experienced enough.
Pros: All done online. Transfer from airport to the rental location was fast, efficient, and easy to find. Staff at the location couldn’t have been better. Return was the same. We called and emailed to get approval to drive into Spain and response was immediate. Would use this company again.
Cons: Fast and efficient. No hard sell but professional concern to ensure we had everything we needed. Every staff member was helpful and friendly.
Pros: Car was decent.
Cons: Drive In Holidays forced us to buy additional insurance, on top of the insurance we purchased from Discover Cars. They told us we could not take the car without the additional insurance (even though Discover Cars says they cannot force you to do that, but apparently they can), and they charged us more than 300 euros for the new insurance. It was a complete con and we ended up paying almost three times as much as we had expected for the car rental.
Pros: Nice people
Cons: Dirty, crashed car
Pros: Everything went really quickly
Cons: The quality of the car for the first time was very poor
Pros: All good
Cons: nothing to complain .
Pros: The agent who was preparing our car was visibly annoyed by the fact we had not have a credit card. The initial offer we got from discover cars was from another rental company that is why when the booking was cancelled we were given different option. I did not have time to read carefully each requirement. When we were offered additional insurance the agent said: you take it or not. I wanted some time to consider it. It is not like he was entirely rude but this is not the customer service I expect
Pros: Drop off was very efficient
Cons: Check in was slower than it should have been
Pros: Very efficient, great value, great cars, great customer service.
Pros: Eu perdi uma das Calotas, aqui em Portugal se chama Tampão de roda. A atendente foi sincera, porém acredito que precisa existir uma forma de mudar o sistema, pois me cobraram 5h de mão de obra para encaixar apenas 1 calota? A atendente disse que iria revisar e que também achou muito abusivo, mas no app deles de devolução não existe este item de " tampão de roda !" Fico esperando pela devolução do restante do dinheiro que ficou travado , aproximadamente 130€
Pros: Nice people, easy to communicate and very helpful
Cons: No comments here
Pros: They charge me a extra insurance without my consent, after telling me that the supposed blocked insurance was already made, they don’t communicate with each other, each employer calling telling something different and I’ve been extra charge,I’m very disappointed with this renter car company…..
Pros: they returned my deposit which i was worried was a gigantic scam.
Cons: it is not at all clear where you go to get the shuttle to get to the car rental location
Pros: Did not like service overcharged me and said take it or leave it
Cons: Hated them
Pros: Speed, cleaningness.
Cons: I was charged over 18 euros for not having "activated" linha verde. But I specifically requested that linha verde should be available upon renting the vehicle. Why would I pay extra for it and not have it activated??
Cons: Electronics did not work properly.
Pros: The are SO friendly
Cons: Made a mistake and didn’t appologize. Didn’t thank me for returned extra fuel. Took 3-7 days to reply urgent emails.
Pros: Location was convenient to LIS and good price.
Cons: Car seemed to have some features disabled, like backup camera. No operators manual so I could not change display language from Portuguese to English.
Pros: Quick pick up at the airport and also the return trip to the airport
Cons: 1. Couldn't get the SUV I had originally opted for. 2. I wish they had offered mifi
Pros: 1. Car was given in a good condition 2. Time to process was lesser.
Cons: 1. Not fully explained about toll and the rules of using the toll machine. 2. Customer care not reachable via phone. 3. Drive on holidays agent gave a different car contract option to discover cars contract I did online.
Cons: The car wasn’t ready for pickup. The maintenance lights were on for engine oil and tire pressure due to the maintenance procedures that did not switch them off. The car wasn’t full of ad blue which is crucial for a diesel car. I needed to get back, tell the crew that issue and wait for the team to fill it in. This should be done properly before pickup.
Pros: Tudo correu cfe planejado
Pros: Car had almost no oil in the motor and I had to buy some or it could cease the engine
Pros: Car was perfect, location convenient, staff super helpful and professional.
Cons: My only problem was I had to pay an extra E180 because I have a debit card, not a credit card. Maybe that was in the fine print somewhere, but I didn't see it, and that's a big extra cost that I wasn't expecting. I don't think it's fair that I don't get that money back after I returned the car with no problems. Why should I have to pay more because I don't have a credit card? That seems really unfair.
Pros: Clean, bright, easy to get to, friendly
Cons: Insurance options pressure including doomsday possibilities
Pros: Quickness of the service, clean car
Cons: Didn’t like the car provided, gps from the car himself useless and connecting the CarPlay with the phone is mission impossible.
Cons: The price I paid was very different from the one in the site of the company.
Pros: Muito bom... vou indicar e procurar sempre que possível, mediante aos preços, a mesma locadora.
Cons: Não tenho o que reclamar.
Pros: The agents during pick up and drop off were very helpful.
Cons: Our flight changed due to weather delays and it was extremely difficult to contact anyone to let them know. I eventually found two separate emails after scouring the website and sent off an email to each. I got one response several days later. Good thing everything had already worked out with picking up the car.
Pros: no hassle on trying to sell xtra insurance
Cons: more staff to serve at pick-up
Pros: I really have no complaints. We rented a car in Portugal for 2 weeks, with the added complexity of needing to drop off at a different location from pickup. Everything worked very smoothly and the people we dealt with were very professional.
Cons: I really have no complaints.
Pros: All good and fast
Cons: Big deposit for toll roads )
Pros: Pickup at Lisbon airport was efficient. There was no problem dropping off.
Cons: At pickup, there was no inspection of, or record of the existing damage to the car which was small dents and scratches. The agent told me to take a video of any damage. I don't feel the onus should be on the customer to record existing damage when picking up the vehicle. The pre-inspection should be done by an agent and customer together. I have not yet received a refund for the 70 euro deposit for the toll transponder. There is a new unknown charge on my card for 8.89 euros on Nov 29.
Pros: I found the cost to be very competitive and the car was clean and had appealing features.
Cons: I was charged a drop-off fee for returning the car early, even though there was a person there to receive the car and process the paperwork. I find this to be unreasonable and an obvious “money-grab”.
Pros: Prompt courier service.
Cons: Told the car had damages and to video it rather than have an accompanied check. The car was 'well used'.
Pros: Very pleased with price and service
Pros: Well service by all employees
Cons: No comments here
Pros: Their facility is spotless and very well organized. All the staff are friendly and super helpful. The shuttle service works perfectly for pickup and drop off at the airport.Honestly, one of the best car rental companies I have ever dealt with and I have tried many over the years.
Cons: It would help to have the service crew delete the previous cell phone profiles so that you can automatically connect to CarPlay without having to remove the old users (on our VW Polo this was a bit of a process). Very minor issue and the staff was happy to show us how to do it.
Cons: sold me an insurance I told them I did not want, was to tired to observe. They did cancel it after 10 days
Pros: Friendly and Professional
Cons: None
Pros: Very good service
Cons: ---------
Cons: Not possible to use my creditcard for deposit of 1500 euro, online contact my bank and they not saw any problem , drive on holocaust just want sell extra insurence for 200 euro, i had already full insurence .
Pros: They answered any and all questions we had
Pros: The costumer service was amazing
Cons: The car was a good car a Volkswagen polo, altought it could be cleaner and the gear handle was coming off everytime I put one gear, beasides that everything was fine.
Pros: Very easy to pick up the car and return it and good customer service
Pros: Quick friendly efficiency
Cons: I had to fill my car with diesel exhaust fluid and didn't get reimbursed
Pros: friendly and efficient staff
Cons: all service was great. only thing I would like is a full to full fuel policy
Pros: Friendly service
Cons: Took a very long time to pick up the car but it was somewhat busy
Pros: Brightness of facility Agents Automobile
Cons: Couldn’t get into designed entrance
Pros: Clean car full of gas and ready to go
Cons: Slow service, no car manual in glove box. Still waiting for summary billing
Pros: Great child seat and car.
Cons: Check in is a little slow as well as not obvious entrance door if you go directly to the pick up location.
Pros: we thought the price was great until we were charged more
Cons: being charged extra and we still don't have the bill no explanation for extra charges and why????
Pros: Efficient , value for money
Cons: Due to unforeseen circumstances I wanted to return my car prior to the agreed returned date but I was refused refund fir the unused days, I had a similar situation sometime back and I was obliged with refund for unused days but not at drive on holidays
Cons: Check out was not good. Attendants did not go over any thing about operating the car and also did not thoroughly go over condition of car. With difficulty we had to find someone to go over the exterior of car and several pre existing scratches/ bumps were missed.
Pros: Nice clean facility, excellent value. Very friendly staff.
Cons: A bit difficult to find the location. The car had not been washed outside, which made the inspection difficult.
Pros: The personnel was so nice! Everything was perfect
Pros: Car pickup and drop-off was easy. The car they provided was in excellent condition.
Cons: It would have been nice if DiscoverCars.com had provided a clearer picture of the additional costs and charges that would be assessed at the company supplying the vehicle (Drive on Holidays).
Pros: After hours drop off experience was very efficient. We were dropped off to the airport with no delays.
Cons: Nice clean car, great customer service and quick registration and convenient after hours drop off and airport shuttle. Really liked the overall experience. Highly recommend.
Pros: Excellent customer service on pick up and return
Cons: Nothing bed to say
Pros: They explained everything to us.
Cons: There were a lot of things to consider being foreigners.
Pros: Very nice agents, great inventory, easy experience with an awesome car.
Cons: We went directly to the pickup area because we weren't coming from the airport shuttle and the address listed for Drive on Holidays isn't correct
Pros: All went well, efficient couple of dents wasn't registered, but after I pointed out, it was registered
Pros: Great new location in Lisbon!
Cons: The hold on the credit card was a bit high, but it was fine.
Pros: Drop-off was very quick, nice agent
Cons: extreme pressure to buy insurance
Pros: Customer service was great. Great friendly staff. Pick up and drop off was quick. They check vehicles and take pictures of damage and have it listed on the agreement. Avoids future disputes.
Cons: The address on Google is incorrect. I had to return the rental office as I got a warning on the dash that adblue is needed or the car would not start. This was on the first day of the rental. Should have been taken care of prior to pick up.
Pros: OK value for money
Cons: Time at check in
Pros: Friendly and helpful.
Cons: Not a full tank of fuel
Pros: Good turn around time.
Cons: See previous comment - your company overcharged us on the car insurance coverage for only 5 days - $191. 00. Really?!
Pros: It was really bad. The car was old, with a lot of mileage. The return was tumultuous because they didn't accept receiving the car before 8 am, and would only receive it if we paid 33 euros; there were countless people returning their cars at the same time
Cons: the same
Pros: The whole experience was helpful and efficient and the cost was reasonable.
Cons: Nothing
Cons: The office needs to update it's address with google maps. Office should open at 7am instead of 8am. At the present time they charge a fee of 33 euros to drop the car off before 8am.
Pros: defective products rented to unsuspecting clients. business model is to charge car maintenance for defective vehicles to unsuspecting clients. old vehicles are not maintained. should be illegal
Cons: fraudulant practices and rentals of defective cars
Pros: Pick up and drop off shuttle to and from the airport was timely. The team at the rental car location were all very helpful. The agent who did the initial check in was knowledgeable and friendly.
Cons: Expected a cleaner car, one that I felt had been serviced and maintained and was not going to break down
Pros: Friendly and knowledgeable agents
Cons: A long wait...no fault of the agents
Pros: Polite, efficient service
Cons: Nothing
Cons: Fuel tank empty, interior of car dirty, undocumented damage on the outside of the car. Lack of transparency about the high credit card deposit and toll costs prior to booking
Pros: Great Car at a good price, good communication, nice facility and very good customer service
Cons: very busy at time of pickup and had a bit of a wait... but they did have lots of agents working. It was just a busy time
Pros: Service was excellent at both ends of the trip. Insurance was explained clearly, etc.
Cons: The pick up location in Lisbon was very difficult to find. We took a taxi to get there. Driver was having trouble and tried to phone but the phone was not getting picked up.
Pros: They are fast in all process
Cons: Have not the car I rent and try push me another insurance
Pros: Very courteous employees.
Cons: Car was not very clean, front windshield was cloudy. Also, inside the car,it smelled like spilt wine.
Pros: The shuttle to and from the airport.
Pros: The service went smoothly and fast. The car we got for the 3 weeks was in perfect conditions. The return of the car was very fast as well and we got at the airport on time to catch our fligth. Great customer service from Holidays Drive and good car.
Cons: Everything was a 10 for me! Great experience from beggining to end.
Cons: the car i "booked" was not provided then when asked why even after seeing the CAR I BOOKED on the floor at that same garage I was told its a sliding scale and they are the same. but not to be out done a 33 euro charge was added when I returned the car and I wasn't told about that when I signed up. it was horrible and awful .
Cons: Se l'auto avesse avuto più cavalli sarebbe stato un viaggio più comodo.
Pros: many models to select from that fit into various budget.
Cons: very pushy on selling the CDW insurance. overcharge the price when pickup the car. no car walk around with clients when pick up which lead to huge risk of client. pick up / return process very lengthy and slow. refund on deposit takes too long.
Pros: the quickleness!
Cons: The car should be clean inside
Pros: Price
Cons: Car had too many scratches, had to call rep to signal them in contract.
Pros: New clean facility with good new/newish vehicles. Easy to get to.
Cons: Service wasn’t the problem. As a vacationer in Portugal the rental company sticker on the back of the car helped target me as a foreigner. Portugal is known for petty theft from vehicles (experienced personally) and the sticker acts as a flashing beacon. This was my second rental from them….the first rental the vehicle had no sticker on it identifying it as a rental. No idea what has spawned the reason of installing a sticker besides advertising. For this reason alone that will be my last rental
Pros: Friendly and effective service.
Pros: Nothing
Cons: Nothing
Pros: Detail explanation of insurance
Cons: Got the car with no gas.
Cons: Took too long to drop off car as lots of people there and only one person behind desk.
Pros: Friendly service. Great car.
Cons: All good!
Cons: Arrived early to drop off car. Some had damaged car while was parked I had full coverage. At arrival was told I had to go to police station and report it. I had gone on discover cars website to find out what to do. It explained I had 28 days to file a claim. I explained that to the supervisor. His response was without a police report they will not take back. Went to the nearest police station and they told me they couldn’t do anything. I missed my flight cost me another $2700 cdn
Pros: Easy to find a representative. Quick pick up and drop off.
Pros: Clean car available, rental clerk was very helpful in both languages
Cons: Had to wait too long, and the facility was too small for the business, was relocated by drop off, but we were not informed about the relocation on pick up?
Cons: We thought that our car was in the aeroport, and didn’t find the informatieontsluiting/hostess easily. Once we have found the hostess, the service was top.
Pros: Facilities are very nice.
Pros: Drive on Holidays pick up & telephone & assistance & drop off services was exceptional
Cons: While changing cars in the Faro Agency there was an agent there named Vitor who was not up to the standard of Drive on Holidays. I am sure they will educate him to become better representative of Drive on Holidays
Pros: We have now used Drive on Holidays 4 times over the last few years and we always receive a good, friendly service. Thanks
Cons: N/A
Pros: Nothing. You guys left me and my family stranded at Lisbon airport at 1am in the morning. Why would you even take the booking at night if you don’t work that late. You know full well that planes get delayed and luggage can take time to collect. I will never use a small rental company again. Sticking to the bigger companies. Europcar had to bail me out after I took an €80 taxi to our destination.
Cons: See above
Pros: The most friendly staff I could find.
Cons: Changed drop off location without notice.
Pros: Bad
Cons: 2 hour wait for car
Pros: They we're very organised at the pick up. Taking presence and controlling order of shuttle.
Cons: Everything was great
Cons: I would have liked someone to walk me over how the car operates. I was never able to lock the trunk and therefore could not leave anything in it.
Pros: Nice comfortable car, GPS was great, and option for automatic tolls was a positive
Cons: Very small gas tank
Pros: Return was quick and clear regarding additional charges
Cons: Couldn't locate keys on pickup so was delayed an extra hour after getting through the lengthy lineup and process. Rental car had only 1/4 tank of gas on pickup. Dropoff location changed during the rental duration and when I called the info # they gave me the old address which added to the dropoff time.
Pros: I was charged 153 euros more than tue amount mentioned on my rental voucher (Booking number DC-5824251) And inspite of mailing and calling multiple times, even from Drive On Holidays, I still haven’t received my money back. Please get back at the earliest and help with this.
Pros: Fast pick up and drop off
Pros: The car we received was an upgrade on what we had booked. It was almost brand new with that "new car" smell. From what we could at pick-up there was a large variety of cars that were in good condition and not old.
Cons: Whilst staff were very friendly overall the collection desk "hard-shell" on additional insurance was a little tedious. This might be construed as bullying by some less hardened clients. I have an annual hire-car excess policy which covers me for all the additional cover items they were trying to push. This extra insurance was costing more than the car rental itself! The collection point for the cars is no longer fit for purpose. Collections/drop-offs are in same place and it is simply too small
Pros: Shift cus of u mfcker
Cons: Shit service
Pros: I have never experienced such an excellent service from the moment we met at the airport until the drop off.
Cons: I liked everything
Pros: Time spent do drop
Cons: Satisfaction
Pros: Great service
Pros: Nothing
Cons: Bad service, no attention to customers
Pros: The price.
Cons: It took over an hour to pick up the car at the garage. The line of people waiting was way too long. The first vehicle were presented with was defective, so we had to wait for another one.
Pros: great checkout experience
Cons: We did not get the car we wanted and by the looks of it the car was never available at the rental location. It seems to be an attraction to rent and the you always get the equivalent car once at he location
Pros: See above
Cons: Nothing
Cons: A little slow getting the car ready for me, but not too late. Somewhat hard to find rental office on the way back.
Pros: Really helpful efficient staff
Cons: Hard to find return location
Pros: Good people
Cons: It took too long to receive the car
Pros: I read the negative reviews about people they had problems when returning a car but I had no such problems since my car had no damage. Very smooth.
Cons: Did not provide class of car that I booked.
Pros: .
Cons: There was no prior knowledge that travel to Spain would encure an additional charge.
Pros: The pickup was great, everything was explained and polite. Car was in a good condition.
Cons: We had drop off at 4 am, nobody showed up there was no contact point to call (the phones were not 24/7, but 8am to 20 pm). We have to leave it in hotel near airport and almost missed our flight because of it. Nobody cared to get in tpuch with us to resolve it or apologize. We had to call several times only to hear they still didn't close the rental. At the time of writing we still don't know the current state of things, deposit was not returned, no contact from the company has been made.
Pros: Friendly, knowledgeable people.
Cons: Nothing
Pros: Prontidao
Cons: Estofos da viatura
Cons: We purchased every insurance (maybe even too much!) and still waiting over 3 weeks to get necessary documents regarding an accident that was not our fault.
Cons: The car was in poor shape.
Pros: Picking up at airport and take us back was fast and efficient, time of waiting to get the car was acceptable, droping the car was fast.
Cons: Contract says support 24 hours, but is not true if you have a problem in the road as happened to me their support only apply from 8AM to 8PM, if you have a problem after 8PM you must wait until next morning for someone answer your call and get support. After you get in contact with them and they authorize you to get the car to a mechanic they will ask you pay first and keep the receipt and will refund you when you drop the car, that not happen until now still waiting to be refunded.
Pros: Friendliness of the agent.Helpful and a real gentleman
Pros: Excellent staff that deserves better owners
Pros: GOOD SO EASY
Cons: GOOD WORK FOR ALL AGENTS
Pros: Desk staff was fluent in MANY languages and quite friendly, courteous, and took the time needed to explain policies.
Cons: The huge security deposit, even with Insurance. The hard-sell to the company's expensive insurance. The fact that I got a car with only 1/4 tank of gas at the inception--- inconvenient to immediately have to stop for fuel. But... Otherwise all went well.
Pros: I Rent a car for the 1:00 a.m. and Your partner don't cash back me My Money and the you don't answer me.
Cons: I Rent a car for the 1:00 a.m. and Your partner don't cash back me My Money and the you don't answer me.
Pros: Great service and value for money
Pros: The worst ever. We wasted two and a half hours of our first day of our vacation waiting for the car. It was a huge disorganized mess. Shut them down and give them proper training.
Cons: Everything. It was the worst ever.
Pros: They believed me when I returned with the car that had previous damage
Cons: Car had significant damage.
Cons: i had a flat tire. they took the car and imediatliy charge me for 150 euro for a new tire.They stole from me because to fix a flat tire its NOT 150 EURO
Pros: Friendly staff who spoke English and explained everything. Offered the toll device for a small fee.
Cons: They dont said the right things!
Pros: Shuttle driver was very friendly Prompt answer to email queries and flexibility when I needed it.
Cons: Delay in getting away from the airport
Pros: communicative
Cons: Distance from airport
Pros: The efficiency and ease of picking up and bringing back the car
Cons: No issues of any kind
Pros: They exchange a week later after another light show up.
Cons: Given me a car with light on spadometr
Pros: The car
Cons: The rudeness of staff who were over interested in selling insurance and delayed us significantly at the beginning of the holiday
Pros: Close to airport
Cons: Too long to collect car. Need more agents to speed-up the process.
Cons: Not open 24h. Have to pay extra to drop off car
Pros: the service
Cons: the spot of return car
Pros: The car had passed its service due date by 6 months and also ran out of Ad blue which we were supposed to add.
Cons: We were given a certain price online and it was doubled face to face. We were told that insurance and car are separate.. this should not be done, especially since we were told we aren’t allowed to change our car to a cheaper one. Unless we paid a fine.
Pros: Price
Cons: long waiting on pick up
Cons: Even though I pre-paid for GPS, they did not have any, blamed it on Discover Cars. Was billed a week after I turned in the car for extra money with no explanation.
Pros: Easy return
Cons: Took way too long to get car and agent had super hard sell for insurance.
Pros: car was what i requested
Cons: delay on picking up the car (almost 1 hour!)
Pros: Friendly, efficient, knowledgeable and helpful staff
Cons: I liked everything.
Pros: Friendly staff
Cons: Time spent picking up the car was terrible - more than 1.5 hours in line and then another 15-20 minutes waiting for the vehicle itself. The condition of the van I rented was not good, either - the rear door was dented and damaged, and tires were worn. Loose oil pan.
Pros: Agents and everyone assisting with the pick up and drop off were very helpful. Would be happy to book with them again.
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