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Drive on Holidays at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: No need to refuel the car before drop off.
Cons: Car not available at the airport. Must pick up from a nearby location. Agent difficult to locate at the airport.
Pros: Only issue where all the minor damages….wasting a lot of time on your side and my side
Cons: representative at pickup was saying that the insurance buy with discovercars was not good and pushing hard to buy their assurance.
Cons: Price was higher than quoted, by a lot.
Pros: Didn’t rip me off
Cons: Everything was good
Cons: The car was all dented,scratches ,bold tires. Not pleased.
Pros: Overall, service was good.
Cons: The vehicle assigned to us did not have a working GPS. It was programmed for France although we were in Portugal. The maps would not update to current location. No one at the rental office could fix it. It forced us to spend over 100 euros on roaming charges from our own country so that we could access Google Maps on our own mobile phone.
Cons: Quality of car. Its was scratchy all over and the seats were coming out while applying brakes. Screen was pooping reduce oil levels again and again. It was 8 seater and didnt have rear camera. So difficult to reverse it without assistance.
Pros: Friendly people.
Cons: Processes are archaic. Took over 1 hour to collect the car. Took another 30 mins to return the car. Won't use Drive On Holidays again at any price.
Pros: Serviced dead battery enroute
Cons: Confusing Pickup. NO one meeting me at pickup point
Pros: Quick and easy rental and ease of drop off. Friendly staff. Shuttle to and from the airport.
Cons: I purchased full insurance and still needed a credit on my credit card for damages. It looked like originally it was 2600 but they requested either a 450 or 350 approximate credit before I could get the car.
Pros: Tudo foi prático.. desde a retirada até a devolução do carro.
Pros: Prompt, friendly and efficient.
Pros: Time spent at the dropping off.
Cons: They insisted on the payment of a extra charge to be fully insurance covered. When I made the reservation that was already my option but they said that the price I have paied was too low and did not included the choice I had made. So I had to spend a extra amount of 200 euros to be fully covered. Discovered Cars had alerted about it but I didn´t wanted to take the risk, so hed to pay the price that they offered.
Pros: The service was great
Cons: The car condition was poor
Pros: The process was pretty smooth from airport pick up by the shuttle to return to airport by the shuttle. The pricing was reasonable. The availability of the Via Verde sensor was seamless.
Cons: They scrutinized every tiny scratch, ding and smudge on the car and tried to indicate it all on the little cartoon diagram on the rental paperwork. The car I rented had many scratches, smudges and dings so it was impossible to capture on the paperwork. Unfortunately, I didn't think to take a video of the car before accepting it. Upon returning, they tried to claim that a small (.5mm X 10mm) smudge was not indicated on the paperwork. I was concerned they were trying to scam me.
Pros: All was fine.
Pros: Friendly staff.
Cons: Pic up at Aeroport.
Pros: overall very good service
Cons: easy & simple
Pros: The agent at pickup I think his name was Tiago) was extremely courteous, professional and knowledgeable. I enjoyed my interaction with him.
Cons: There was was nothing that sticks in my mind. I will say that, while the car was very serviceable and served us well, it is reaching the end of its career service to the your company.
Cons: The windshield was dirty and the wipers were old and did not clean it well.
Pros: Transparency and friendly explanations.
Cons: Rental agent going over every nick and scratch on the car. I felt compelled to purchase all of the insurance.
Pros: whole process was very customer friendly
Pros: Very friendly and helpful.
Pros: The agent attention was very good
Cons: The light of the tire pressure came off, I stop to put pressure but the light remained on
Pros: Good car once I finally got something I would drive.
Cons: Bait and switch pricing. Poor service and management attitude. Inefficient operations.
Pros: Friendly staff
Cons: Hidden cost, really bad cars including tyres conditions
Pros: Overall a great experience
Pros: Fast and friendly - great value for the time we rented.
Pros: The staff were all very nice and friendly and helpful.
Cons: They were off-site, not at the airport. Made me nervous that I wouldn't find where to take the car back. But I did, with the help of Google maps!
Cons: Very slow.
Pros: Agents knowledgeable and friendly
Cons: To wait 3 hours is too much.
Cons: The car provided was in a bad shape and scratched all over and the back doors were after a small acciddent, not fixed yet. In the end we actually liked that the car was in a bad shape so we did not have to take a special care about it. It served the purpose.
Pros: Staff was knowledgeable, helpful and friendly.
Cons: Picking up the car , I was in a line for over an hour in a small room full of people. This was very stressful and hot especially during Covid. NOT THE STAFFS FAULT just staffing.
Pros: The car drove well enough.
Cons: When I arrived at DriveOnHoliday, there were only 3 people in front of me in the queue. It took 90 minutes to collect the car. This was not because of the paper work, but because none of the cars were ready to be collected. I purchased additional insurance from DiscoverCars which the rental company told me wasn't valid and I needed to purchase theirs. After 90 minutes, I was led outside to collect the car outside and waited a further 30 minutes. This was not good.
Pros: The wiper of the car wasn't working very well.
Pros: Car came as advertised. Great condition, clean and new.
Cons: The facility is a significant distance to the airport and the pickup and drop off at LIS is not very efficient. At the rental desk, it took a lot of time to process the rental and get going. Only one/two agents at the desks with several employees seemingly standing around in the facility.
Pros: Shuttle to pick up and drop off
Cons: Person who helped us at pick up was new and did not understand English or the system charges. After 7 hour flight just took what we could understand. During our trip the car’s key battery stopped working. Called and said they could come out or we could replace it ourselves. Given a number to get reimbursed but had nothing to write with on the side of the road. They would not reimburse without the number so we paid. The gps system not great would not accept addresses that we wanted to visit.
Cons: Selling tactics for insurance upgrades and overall condition of car/tires.
Pros: The price sounded good but it turned out NOT SO GOOD.
Cons: Unlike major rental companies, this one will not give you credit for returning the car earlier. Also, the return hours are very limited. THE CAR HAD A SERVICE ENCINE WARNING LIGHT ON SINCE I GOT IT. WHEN I POINTED IT OUT ON PICK UP THEY SAID IT WAS NORMAL AN WOULD NOT CHANGE CARS.
Cons: Constant upsell, excessive wait time to get a car, GPS in the car could not find street addresses.
Pros: The overall service was very good the only issue was picking up the car took a long time but a bunch of flights arrived at the same time so it was understandable.
Cons: The think that bothered me a little was the van was all scratched up and non of the USB ports worked which was a little bit of a hassle to keep the phone charged.
Pros: Vary nice and helpful stuff
Pros: Price was cheap, but the additional insurance was on the expensive side.
Cons: Staff friendly and helpful.
Pros: Friendly agents, that spoke English well. Swift and quick pick up and drop off.
Cons: They really kept insisting that I take out their cover, even though I showed them I had full cover. They tried to say that my credit card wasn't being accepted for the deposit. I asked them to insert it and it worked. They told me that if I came back with even 1 scratch they would keep my whole deposit and then the car they gave me was full of scratches and dents. I took a video of the car to protect myself.
Pros: They had a person waiting to check out our car when we arrived at 7:30am and a shuttle waiting to take us to the airport. The process very quick and easy and we left immediately for the airport. The check in was not as fast but it wasn't too bad. The staff were friendly and helpful. The car itself was a mixed bag. I was extremely happy to have a compact car as we ended up in some tight places, however, the check engine light turned on shortly after pick up. All in all I'd use them again.
Cons: The check engine light turned on shortly after pick up and it smelled like oil was spilled on the engine block when they were topping off fluids for the first few days.
Pros: Very good service, nice car
Cons: When the car was returned, there was not enough shuttle for the return to the airport. I had to take a taxi.
Pros: Nice People
Cons: Return Location challenging to find technically address is not in Lisbon so GPS will take you to wrong location
Pros: the drop off was easy
Cons: The pickup felt like a bait-and-switch where I paid over 100 euros extra. The car was significantly dinged up.
Pros: Nothing at all - I was unable to collect my car and would like a full refund including my deposit.
Cons: I was unable to use my credit card to pay my deposit, meaning I was stranded in Portugal without a car.
Pros: Spoke wonderful English
Cons: Hard hard hard sell on insurance
Pros: Quick reservation. Pricing. Condition of the car
Cons: The classic tale of rental companies regarding extra costs for insurance. Should be delt with definitively upon reservation online so client isn't feel forced before starting his holidays
Pros: full insurance coverage included. competitive price.
Cons: sneaky about refunds. will only receive credit and not refund.
Cons: Everything was ok.
Pros: Car was new but did not took time to explain the way it was working.
Cons: You are scamming people with insurance, not a way to do.
Cons: Everything - horrible customer service and junk cars that break down and aren’t maintained - borderline criminals
Pros: Although we arrived 6 hour earlier due to flight change they were able to find similar car for us without any waiting ( T-roc for Audi Q2, same engine)
Pros: It was cheep compared to others.
Cons: Not much, it was a bit slow to come from airport to the pickup place.
Pros: The car was good but the staff were super helpful. My wife broke her leg while in Lisbon and when we were turning the car in, the staff were super helpful and patient and friendly.
Cons: When I booked online I thought the company was discover car. So when at the airport I did not immediately know to look for the drive on holiday person and subsequently walked around a lot looking for the wrong thing. When I asked, I was given prompt help but if the web site was more specific it would have helped.
Pros: Very nice people, car was very clean,they explain everything, they took us from the airport on time and took us to the airport on time...everything was perfect.
Pros: Absolutely nothing...horrible experience. Will not suggest this company so much service was bad and will definately give a negative review online.
Cons: The sales rep tells me the wrong fuel to out in the car. Road assistance never called me back up to today. Had to pay for diesel on first car...was never reimbursed. Horrible experience.
Pros: They provided early drop off of the vehicle because we had an early flight but charged us an additional $30 and made us wait 15 minutes, while agent sat in his car, because we arrived before our scheduled time.
Cons: Took to long to pick up car.
Pros: GREAT NEW CAR EVERYTING ON TIME
Cons: Would be good to figure out toll permissions for ease of driving
Pros: Verification of car's condition effected by very polite efficient person
Cons: Car rental manager very impolite - I would not rent again for this reason
Cons: The car.
Pros: Easy, fast, straight forward. Couldn't ask for an easier process. Pickup agent was very thorough and walked through the existing damages on the car with us. There were no added or secret charges.
Pros: Really helpful staff
Cons: Rep at airport could be easier to find
Pros: Ease of renting along with the shuttle provided to and from the airport to the rental agency.
Cons: I ordered a car months in advance and charged for that car only to get to the agency and be told that i had to be charged a lot more due to them not having the car i ordered months ago in the lot.
Pros: Guy who checked us in was friendly and competent.
Cons: Wait time to pick up car. Car was defective--check engine light came on. Had to return car to rental agency. Given same car--light came on again next day. Unexplained charge on my credit card.
Pros: Friendly staff
Pros: people were very nice and efficient.
Cons: Hard to find drop off point.
Pros: Good paperwork and advice
Cons: Drive on Holidays rude staff and long confusing pick up at Lisbon. No fuel in car at pick-up
Pros: Is not enough people to help the costumers is take to long to have the car
Pros: Some folks in the queue before (and behind) us. Normal. Very professional processing, clear overview of costs incurred. Car explained clearly. Nice, new car, only 6500 km. Excellent AirCon, with practical Automatic setting. Enough room for 2 large cases with the back seat down. Wait time at return Zero, DriveOnHolidays had all details at hand, although returning 1 hour before arranged. Friendly service both at pickup and return.
Cons: Fuel policy, although we did not "suffer". I prefer full / full. Did not like the sun beaten flapping logo on the car boot, not good for the company either. So removed this and put inside car document folder. I don't want to advertise, especially with a damaged logo. Very expensive, compared to 3 years ago. But that's Covid for you.
Cons: I thought the credit block was a bit too steep.
Pros: Efficiency and politness
Pros: Value for money was unbeatable. All other companies charged a lot more for a similar vehicle.
Cons: Disappointed, I had to pay $40 extra bucks because I drop off my car by 7:00am instead of 8:30am. Several employees were working at the time but they couldn’t accept the drop off if I didn’t pay $40. Ridiculous, my flight leave by 8:30am so I had to be at the airport by 7:00am, I had not option.
Pros: Poor to average
Cons: Too much time spent and transfers to the airport not good or well organised
Pros: Drop off was smooth
Cons: Waited 4 hours in line to get the rental car
Pros: Nice and clean car
Cons: When we came they wanted us to take extra insurrances for the car. after a few times saying "No", they still wanted us to pay extra
Pros: Quick and hassle free drop-off.
Cons: Finding out at pickup that I had to shell out another 200+ euros for full-coverage insurance after I had paid for full coverage insurance when I reserved the car online.
Cons: Insurance was not honored.
Pros: The salesperson was caring and was doing his best despite the lste hour.
Cons: Condition of car
Pros: Agents are polite and know how to service.
Cons: It was too busy and I had to wait a lot in the line. I ordered the car for 10:00 and got it around 12:00. The desk agent didn't explained all the conditions, which surprised us at the early return. Also, I got the new guy to deliver the car, he wasn't experienced and made some mistakes that took time to fix at the return. Total price was a bit higher than expected.
Pros: pick up is away from airport and easier to drive out of
Cons: aggressive salesperson at front desk
Cons: Car had a nuisance tire warning and a change oil info
Pros: Easy process and professional team .
Cons: Car has low tire pressure, low liquid level for wipers, and a missing ( burnt) backup light . Otherwise we fully enjoyed the car.
Pros: Overall is a good service except for the working times.
Cons: I arrive at 7am and you guys don't start working until 8am and some happened when I had to drop, I needed to be at airport at 7am and you guys didn't start until 8am.
Pros: very helpful agents
Cons: time to get to the pick up point and time spent for the pick up
Pros: Overall an excellent experience.
Cons: Please try and improve the check-in / pick up process
Pros: No complaints. I did not use the shuttle from airport tho but once I arrived at the hire place the process was smooth and staff friendly and efficient.
Cons: No complaints
Pros: Friendly service
Cons: Long wait picking up the car. There 45 minutes. No water in the windshield washer.
Pros: They are professionals!
Pros: good price
Cons: hard to find the office, car with a lot of scraches
Cons: If you want to return the car before 8am there was a $30 charge.
Cons: Attitude of employees, Quality of the car, all aditional hiden costs...
Cons: VW Golf and Fiat Tipo is not the same class, that's my opinion. They wanted to cheat me with 190€.
Pros: Great deal fast service great car
Pros: it's a good and efficient rental company; no hassle.
Pros: Excellent price for a week’s rental, helpful staff, new clean car at great condition, easy to find at airport.
Cons: There was some queue when picking up the car though they were very fast when we returned it.
Cons: Better range of cars to choose from. Our selected car was unavailable and the car they gave us didn’t match the luggage capacity per our booking/ website. They wanted €110 to upgrade to the same size car we booked!
Pros: The agent were great and process of getting the car
Cons: I would have preferred a better and larger car.
Pros: Very flexible, willing to wait more than 3 hours for our late flight to hand over the car.
Cons: The service was perfect. The car (a Peugeot) required special attention, - the switching quality of the transmission is below average.
Cons: Terrible service, very inefficient, we waited 1.5 hrs ro get our car and so did everyone else that day. It wasnt particularly busy, just managed ridiculously bad.
Pros: Quick transport from airport, nice friendly people.
Cons: Understaffed, extremely long waiting time.
Pros: Good price and value.
Cons: The car was rather old with many body defects.
Pros: The service while returning the car was super friendly and professional.
Cons: The deposit of 3000 euro was a bit hit to my credit card and could have been reduced since we had insurance from Discover car.
Pros: Due to the unaccetable day in picking the car my feeling is total NEGATIVE
Cons: The total lack of interest for our waiting for a unavailable car
Cons: Hard to find the Office when returning the car.
Cons: We had a bad eperience when picking up the car. It took 2 1/2 hours from check in till we finally drove away.
Cons: Drive Holiday pickup locations is poorly run. We waiting in line for over 50 minutes only to be given no solution to our problem. Complete crooks. We ended up renting a car around the corner and the rep there gave us a solution that Drive on Holidays could have presented to us, but did not. This rental was the most frustrating part of my entire 12 day trip in Portugal. Do not recommend.
Pros: Car was in an accident and was damaged
Pros: Once you manage to get the car it was good
Cons: Collected car after hours, this was arranged as I paid extra for that service, however, nobody was at the meeting point stated in the voucher, waited and waited, tried to contact the agents but it was going into an answeringing machine asking us t leave hour number to be called back but were never called back. We were not the ony one and eventually DoH attended saying they are only in 2 and have also to do the bookings. They offered the petrol, hence I consider this closed.
Pros: One of the worst car renting experiences I’ve had.
Cons: Car was NOT what I asked for and then was told “the rental says ‘or similar’ and this is the similar model”. I’m sorry, but when you think you’re getting an Audi Q2 with amenities and are given a beat up VW T-Roc with almost no features and a filthy interior, it cannot be considered “similar” just because they’re both diesel crossovers. Waited 45 minutes at the airport to be taken to get my car (the attendant forgot about us at least once) and then another hour at the location. Worst exp.
Pros: Kind & courteous. They know what they are doing = LESS TIME WAITING
Cons: There's nothing not to like
Pros: Was all .nice Had good time Nice courtesy and respectful people
Cons: I rent already another one.
Pros: Fast, efficient and friendly.
Cons: No water in car windscreen washers, and a bottle of drinking water would be a nice touch.
Pros: Pick up at airport and taken directly to car hire company- picked up car straight away
Pros: Nice people
Pros: Duper friendly customer service
Cons: `That the pickup of the car was not directly at the airport
Pros: Delayed a lot in picking up from Lisbon airport. Took 2 hours to complete procedure and handover the car.
Cons: Delays during the car handover process. Delay during the airport pickup from Lisbon airport.
Pros: It was efficient from pick up onwards, Really excellent service
Cons: To book the car online was a nightmare. I tried to cancel it as I wasn't getting conformation. Its such a pity because the rest was so awesome!
Cons: The car conditionals are not very good. I describe them some problems when I drop the car
Pros: Fast pickup service from airport
Cons: All good
Cons: Rep was not at meeting point but outside of yerminal. We spent 30 mins looking. We booked a car with airco (car we got was without) and automatic transmission (car we got was hybryd, it was rolling back every time we stopped on a hill and i had to use handbreak, which was very painful for my joints as I have arthritis), we got wrong advice about tolls resulting in possible fines, very poor customer service on the phone and via email (they stopped responding).Car steeringwheel was sticky from dir
Pros: Staff were friendly, fast & efficient. Pricing was competitive. We had the option for the automatic toll widget. Free second driver. Easy to call in to get things sorted eg adding coverage to drive to Spain.
Cons: The car was quite "beaten up" - lots of scratches and "dings". But inside was good and it drove well, so that off-set our initial concerns.
Pros: Friendly and courteous service.
Cons: Price gouge for extra 2 days.
Pros: Drop off was fast and easy
Cons: The delays at pick up. The condition of the vehicle. (Damaged on most panels, inside was clean and tidy). Next to no fuel in it.
Cons: bad customer service,
Pros: Very good service etc the pick and the desk, only problem was the service to the aeroport bus, only one running, the driver was fantastic not to blame.
Pros: rerecommended the gadget for h\Portuguese highways, seemed a hard sale at first but was an essential
Cons: a bit slow on p/up
Pros: I liked nothing.
Cons: Our first car broke down and we lost a day going to get a replacement car. The next car we got also broke down and we wasted another day trying to get back to the car rental. No customer service to reimburse us or take blame for the mechanical issues. Honestly the worst service ever.
Pros: Fast and easy
Cons: No comments
Pros: Simpatia foi rápido o processo
Pros: Service and the personal.
Cons: Car with high milage without conditions to Travel safely. Its the first time with this company normally they give me a good cars!
Pros: has the car three weeks - no trouble at all.
Cons: Off airport pick up and drop off with relatively late opening hours for dropping off car. International flights are often VERY Early in the morning. Took later flight Because of car rental - that opens just after 8 a.m. - then the airport shuttle did not leave until nearly 8:45 a.m. because other renters were disputing charges. If better drop off hours OR located at or within walking distance of airport, rating would be close to a 10.
Pros: Explained things well
Cons: A bit too long a wait., and a bit hard to find.
Pros: The drop off experience and pickup from the airport was easy and as expected. The vehicle worked well and had no known mechanical issues.
Cons: I did not like being told that i should buy vandalism insurance in a place where the vehicle should have been perfectly safe. I dont feel safe in a country where the first experience is that the car could be damaged by others and I would be responsible for it.
Pros: Easy but busy place
Cons: The car was dented on every panel so I didn't really have to worry about any more damage lol
Pros: Easy once I got the car
Cons: The waiting
Pros: Drop-off was quick and easy. They didn't mark down the pre-existing damage which I missed on checkout, thankfully. Tyres, windscreen washer and all the obvious daily maintenance jobs were in good condition (but the longer-term maintenance not as good)
Cons: Pressured and misdirected while checking car for pre-existing damage, so that I missed an expensive looking window chip. I was convinced this was a deliberate scam and worried throughout the rental. In the end, though, somebody different checked it in and the damage was missed on check-in as well. I would advise, though, take you time and check absolutely every inch of the car on checkout, don't be misdirected to miss any parts, or hurried into not being thorough. Also, gearbox was not 100% :/
Pros: Flexible staff, nice people
Pros: The car
Cons: The pick up location, the drop off open houers. Our plane left at 8 am and had to payextra to drop the car off.
Pros: Return of the car was really fast and without problem. I was late for 20 minutes and little bit less fuel.. no problem at all.
Cons: Picking car was for 1,5 hour. 25 minutes waiting for shuttle, then waiting for free worker 30 minutes, filling papers 15 minutes and then waiting 20 minutes for a car. They didn't know how to open car hood :(. The tire pressure was not adjusted, the warning light was on and no one cares. The fuel tank was not full, it is very difficult to return the car with the same level.
Pros: Very quick, had to wait 5 minutes on the airport, then a small 7 minute trip. There we were gone with a car within 15 minutes.
Cons: The door had a little dent and didn't close all the way. Somewhat annoying on the freeway
Pros: Pickup/Drop-off procedure
Cons: DriveOnHolidays rented us very basic van for a lot of money: -NO extras (NO Cruise control, no AAC, no XSENON/ELD lights, no alloy wheels, .......) -Brakes and tyres in terrible condition! -Not clean - dust inside windscreen -Questionable disinfection to limit Coronavirus spread (?) -After return, they charged us additional 50€ for cleaning sand
Pros: Terrible they give me a broken car I never rent from them again
Pros: Transport to the airport
Cons: Slow. Unefficient.
Pros: Only the dropoff was easy
Cons: Everything else: time spent on pick-up, car maintenance (I had to buy 1L of oil to top up and even then it wasn't enough), the inside was a bit dirty
Cons: The car was in very poor condition. The brakes were squeaking and the alignment was off. When I called drive on holidays to raise my concerns I was put on hold and no one ever returned to answer my call. Very poor customer service.
Pros: Waited over an hour to get car
Pros: Helpful customer service agents
Cons: Car Pickup & Drop-off location is not in the airport terminal as stated on Discover Cars website. The location is a 10 minute shuttle ride away from the airport.
Cons: 2.5 hours for pick up is unacceptable
Pros: The agents were friendly, fast and efficient.
Cons: There were a lot of people waiting to pick up cars when I went to pick mine up so the wait was very long (almost 1 hour). I think there should have been more agents working.
Pros: Type, and status of the car was excellent.
Cons: A lot of additional costs. These were unforeseen.
Pros: Employees were courteous and respectful.
Cons: To much time... No solution to solve the problem...
Pros: They where fair and easy to deal with.
Pros: Staff was excellent, professional, no pressure. Vehicle was excellent. Fair pricing. Definitely get the Via Verde toll payment transponder if you are driving beyond Lisbon, you dont want to stop and fish for coins at every toll ( and there are a fair amount of them ). 2 weeks in the Alentejo and Algarve and tolls were only $20.
Pros: They changed us to a larger car to handle luggage for 4 persons
Cons: Nothing really
Pros: Very friendly and professional on the paperworks
Cons: It took too long to be attended and the car has a lot of damage on the out side, missing or broken inside parts a little mechanic issues like a parking sensor always sounding-on
Pros: It offered Lower rates than competitors. Staff was courteous and professional.
Cons: the fuel tank was on "empty" when it was delivered to me and the car rental return site is difficult to find without GPS.
Pros: Best price
Cons: You are not answering my emails
Pros: The car was new
Cons: the car came with an empty gas tank and after spending 16 hours in travel i didn't need the work of having to go to a gas station or run the risk of the car stopping i also didn't like the fact that the lady from the shuttle meeting us at the airport asked for 35 euros to take us to the rental car earlier than we had booked. we had to sit there for 45 min waiting for her to come back even though she had just picked someone else up and could have easily taken us back.
Cons: It was the worst experience I have ever recieved, if which I would like to make a formal complaint. They didn’t give me my deposit back because of a mechanical fault with the car and was made to wait in which I almost missed my flight. It was investigated and they came to the conclusion that it wasn’t my fault but now their systems are unable to release the deposit if 1300 euros and my bank are unable to help me and no one is taking responsibility for this large amount of money coming back to me
Pros: Correu tudo bem.
Cons: Não terem disponível a viatura que pretendia.
Cons: Very poor service, I had to wait 2 hours and 5 minutes to get a car.
Pros: Little time wasted picking up and dropping off our two vehicles.
Cons: We were expecting 2 VW Polos but we’re given 2 Nissan Micras, not really a big deal.
Cons: The car bodywork was very damaged, to an extent I don't think it should be available for rental before getting fixed. I also didn't particularly enjoy the service provided by the first representative at the counter - not very welcoming and as usual, made me feel bad for not buying their insurance.
Pros: it was a very poor experience
Cons: Length of time to collect the car, pressurised to buy insurance, despite requesting a baby seat for my 18 month old i was told there were none available. Miraculously one became available when we spoke to the manager and we had seen multiple in the minibus that transferred us from the airport. It was also not made clear what condition the car needed to be brought back in and therefore I needed to go to a local petrol station to hoover it.
Cons: Smelly car, second one wasn’t washed, terrible hygiene conditions
Pros: Everything was a smooth process, the representative explained in detail everything. No problem at all.
Pros: Speed of pick up and drop off
Cons: Wait to be taken back to terminal after drop off
Pros: One of the road lights didn't work and they didn't have a solution for us because it was at night time. They didn't even gave us a discount.
Cons: - Intentionally lied to us with regards to full cover. We knew we had it though Discover cars, we knew it covers all, but they repeatedly lied to us that it does not cover the standard scratches, windows damage etc. we were forced to take it. - they charged us for second driver despite we clearly had it free through drive on holidays, and depite we told them we have it for free (what is the point of booking though discover cars then???) - they lied to us about toll deviced necessity
Pros: Staff were great
Pros: the workers were wonderful. the car was great. drop off was so easy.
Cons: it took a very very very long time to pick up the car. we waited in line for over and hour and then they wouldn't let me use the card that the reservation was booked under.
Pros: Free second driver
Cons: The tank was half full and i was expected to return the tank the same way. Tax to go to spain, tax to use the tool service, hiden taxes in everything.
Pros: Representatives were helpful and pleasant.
Pros: It was Quick and easy
Cons: Pick up the car away from the terminal
Pros: The service was perfect
Cons: It was not clear at first that we could pay an extra 75.- so we don't need to deposit 880.- but it was alright.
Pros: Very nice people, explained everything in detail.
Cons: It took about 45 minutes to pick up the car. A lot of people waiting for cars, but not enough agents to process in a fast manner.
Cons: Não passaram factura no acto de entrega do carro...
Pros: Vriendelijke service en alles verliep.vlot
Pros: Already stated above
Pros: I loved getting the Fiat 500. So many times when I rent a car and its "Fiat 500 or similar" I always get the "or similar", and it's never as nice. I was glad to get a nice car for once. The agent was aware that my credit card covered insurance and did not hassle my about buying insurance (which many other companies do). He did recommend vandalism insurance, which I appreciate because I have had a rental car broken into. I appreciate the peace of mind knowing that everything is covered.
Cons: Having said that, it is a bit annoying when there are multiple different insurances and some things are not covered under the normal insurance. For my own car there is just one insurance and everything is covered, and I wish it was like this for rental cars rather than getting nickel and dimed. Also, I feel that the cost of "activating" the toll transponder was a bit excessive. Drop-off was super fast and efficient, put pickup was a bit slow given there were many people coming from the airport.
Pros: The car was clean
Cons: This guys are scamlers !! They debit me for much more money that was promised !! Nevee more, 0 of 10 !!!
Cons: Didn't need the automated toll booth device.
Pros: No comment
Cons: No comment
Pros: Administration was FAST
Cons: Please inform when arriving at airport where to look for shuttel and how we can recognize the shuttel, this was unclear. Specially when arriving late, this can be very convenient. Dropping off was great.
Pros: Ease of dropping the car off.
Cons: It was nearly impossible to find the rep, we had to pay for a taxi to the rental centre from airport or wait 2 hours. The girl on the desk was rude and insisted I pay 75 euros for extra insurance even though I paid for the excess waiver. Will not use again
Pros: From far the best rental company I rented from. Seamless process, not picky when returning the car, they make a good experience and we really appreciated it. It's our second rental from them, and I'd for sure recommend them around me! Congrats, keep up with the good work.
Cons: Nothing, really great service.
Pros: staff, price and car
Pros: Overall good service
Cons: 30min to pick up a pre-booked car is too long
Pros: They're very nice and everything was very simple, but...
Cons: The vehicle was dirty. We had all the time a dog smell in the car, it was not very confortable. I bought a perfume... I wasn't very successful with this idea!
Pros: Return was very quick
Cons: Shuttle bus didnt arrive. Couldn’t reach anyone on the phone and had to end up taking Uber to the rental spot. Car had a lot of damages prior to pick up and overall condition of the car wasn’t the greatest
Pros: Was never picked up at the airport. Called the number and no one answered
Pros: Good car, clean, diesel, unlimited mileage.
Cons: When I booked the total price with full coverage and free second driver was 308€ In the end I payed 434€ without full coverage and they didn't know about the free second driver. That was a bummer !!
Pros: Was quick and effective
Cons: Car could be more clean
Pros: friendliness, helpful
Cons: none...generally efficient...one of the better car rental suppliers.
Pros: easy find
Cons: Representative unfriendly, car with lots of damage to passenger door.
Cons: Everything Else
Cons: Car provided Some employees professionalism
Cons: Lack of
Pros: Dropping off was perfect
Cons: We had to wait for 3 shuttles to come before it was our turn =W we took a taxi as we didn't have the time I rented a cabrio car. No explanation at all. Result: were unable to open the roof Telephone support not reachable. Tried 5 times and stopped after long waiting. They did not phoneback A lot of scratches on the car at the start. Impossible to mark them all
Pros: The shuttle
Cons: The staff were mean and nasty.
Pros: Friendly service and great call centre help. Very efficient and great value for money.
Pros: the pick up from the airport was really easy when you arrive at the desk of course you have to wait two or three minutes, because you will arrive there with some other people staff was fast working and friendly car was nice and clean
Cons: one of the staff members sold us the toll package even though we said we dont need it. she told us so long that it is not possible to visit the algarve without toll roads - even tough it was easily doable
Pros: Being able to pay for the deposit with an American express card. Sadly this is where it ended.
Pros: I' m renting with Drive on Holidays quite long time and I never had 1 reason of in-satisfaction. Always had good cars
Cons: I like the quality of service, no extra surprises payments. new cars.
Pros: Fairly quick and helpful
Cons: Queuing because of Covid
Cons: When we arrived at the car pick up point, we asked one of car rental agents where to go to rent a car. He said that we should "WAIT OUTSIDE". And I don't mind waiting outside. BUT, the key moment that we weren't told was that we should wait outside IN THE QUEUE. As a result of that a group of 10 people arrived from the airport when we just stood outside, and after a while we realized that we had to wait OUTSIDE IN THE QUEUE. We spent almost an hour waiting in the queue (((
Pros: The ease of returning the car and transfer back to the airport
Pros: Horrible customer service not replying and rude people
Cons: Horrible customer service not replying and rude people
Pros: Price, friendliness.
Cons: The disconnect between the online booking and then having to do everything over again at the counter.
Pros: Very efficient car pick up and return services
Cons: they do not have 24hr drop off garage
Cons: They tried desperately to sell me their insurance even though I have already purchased discover cars insurance
Pros: Drop off was fast and simple
Cons: Rental process was too long, staff was very unfriendly, even rude, and made offensive comments to us. Will never rent here again.
Pros: Only thing was that we got an upgrade of a car, otherwise the service was bad.
Cons: The agent at pickup seemed upset and disinterested in doing her job and provided a mediocre service to say the least. The car was also empty on gas and thus we had to take time to do that before heading out on our trip.
Cons: The customer service was horrible! Unfriendly unprofessional. In my eyes criminals. 300€ for a tire which was loosing air and was like this since the beginning of the rental. The way they treat their customers was unbelievable. It took 1,5hrs and a big scene until the supervisor took care of the issue. And ahe was as unfriendly as the rest of her employees.
Pros: it is cheap.
Cons: I booked a Volkswagen Polo, but got a Nissan Micra. This is not an equivalent car, but an inferior car. The most disappointing part was the service at the pick-up/drop-off at Lisbon Airport. The employees were not interested in helping any customers, but rather kept on chatting with each other / inspected cars with three (!) persons / were very unfocused and gave the wrong documents.
Pros: Everything was good!
Pros: Not clean the car properly and not good behaviour on the staff very aggressive behaviour
Pros: Very good
Cons: Nothing to add
Pros: cooperative staff
Cons: everything was good and nice
Pros: The agents were attentive.
Cons: The pickup of the vehicle took quite some time because only one agent was available.
Cons: I couldn't even pick up the car
Pros: Molto disponibili e gentili
Cons: MISTAKES ABOUT PAYMENTS
Pros: easy airport pick up and drop off
Cons: lady at initial check in was very unhelpful and rude
Cons: When we returned the car, staff were just standing around. After finally asking about a ride to the airport, we were told to load our own luggage in the van (we are septuagenarians) and again we had to unload our bags at the airport. The two young men who took us to the airport had no interest in helping at all. A disappointing end to an otherwise good experience.
Pros: friendly staff
Cons: car dirty , dinged , and not mechanically maintained.
Pros: Nobody show up
Cons: Didn't get the car
Pros: The price
Cons: if you need to drop your car before the plans, you do not get back the money back.
Pros: The cars are brand new and very good condition
Pros: were very thorough about checking for any damage on car when picking up car.
Cons: did not explain the keyless entry, gave free gps but no instruction on how to use it.
Pros: I got the car.
Cons: Car was delivered with virtually no gas in it - low gas light on in few minutes of driving. Car return disorganized: 1. did not get credit for returning half a tank of gas, 2. Had to ask for the receipt of the car, got no final invoice either. 3. Shuttle to the airport did not drop me of on my terminal - had to take the bus.
Pros: Emails worked well, answered queries relatively promptly. Efficient once you get to front of line. Included road assistance in price which other companies charge for.
Cons: Good except my refund process for engine oil I had to pick up due to low oil light coming on still in limbo.
Pros: Good price and friendly staff. Car was nice.
Cons: Bit difficult to find rep at airport(not a huge deal though). Took time to pickup car(was expected).
Pros: Very quick and easy
Cons: Car hadnt ben cleaned too well and also probably needed a service
Pros: Cheap car hire
Cons: Unprofessional staff at pick up.
Cons: Far from airport and no help from the driver Only open 8 am to 8 pm and no drop off for the car if you have early flight like mine at 7 am had to drop it evening before and take a taxi to hotel and taxi next morning to the airport not happy
Pros: Good price and easy process of getting there
Cons: I was unfortunate to get a representative who was off hand and difficult despite all attempts to be polite to him. He said that as my FULL passport name wasn’t on my credit card it would be accepted. A card with my initials in also would not be acceptable. He clearly didn’t like me or me being there and I felt unwelcome. If he could have thrown the paperwork at me he would have. This was not the case for the manager. He apologised... but that was it. The car smells of smoke
Pros: Fast attendance
Cons: The car was not economic
Pros: Liked the price and the service.
Cons: Returning the car in Lisbon was a little complicated for me.
Pros: The car was OK.
Cons: We spent about one hour from midnight to 1+ am waiting for the pick up at the airport, with our one year old baby, our flight was on time but they were not, the rental agent was rude, I ask them to check if the baby seat was installed correctly, and they started complaining in Portuguese about this "foreigners", what they did not know is that my wife is also Portuguese so understood everything and replied to them, they did help out of shame right after. Pick up was a very bad experience.
Pros: Quick & honest
Pros: Fast check in and drop off. Helpful info provided at check in. Also, had to contact DriveOn Holidays a few days before by email. Received very prompt and helpful service.
Cons: Nothing to note
Pros: Very good company for reliability
Pros: Nice staff and felt as though i was not going to be ripped off, as with some other companies.
Cons: No loyalty program as i tent for 15 weeks a year in Lisbon and want some way to benefit me staying with Drive on Holidays
Pros: The fact that I know never to use them again
Cons: Everything.... but mainly being given a car with no brakes and not being allowed to replace
Pros: You can extend car hire online and not have to take car back to Lisbon
Cons: Give different car group to what was booked, causing problems when you want to extend online
Pros: Clean and safe vehicle
Cons: Waited over 1hr to be picked up at airport for shuttle run. Then I ended up spending more money on getting a taxi to the place otherwise who knows how much longer I'd of waited
Pros: they didn't give me the car i asked about they charged me over price and it was to long to get the car waited to much
Pros: fast pick up, easy drop off
Cons: old scratched car, transfer airport to site and back very busy
Pros: Good value for the money, helpful staff
Cons: a bit long time to pick up the car
Pros: Value for price ratio is very good. Everything worked out in general.
Cons: Pickup is a bit time consuming with the transfer from the airport. Car wasn't very clean at pickup, but ok.
Cons: Few attends, insufficient support and long lines
Pros: Customer service was quite friendly and provided exhaustive explanations on the final bill, as well as full details on motorway electronic tolls.
Cons: All in all, total rental costs were not really cheap (approx. 30 EUR/day for 15 days). And then, there were of course motorway tolls and gasoline...
Pros: get away from this company if you have time
Cons: this is the worst company wen I returned the car they left me in the street, streets with no sidewalks,old buildinds when I asked for help they call for the next person and one guy came to push me outside
Pros: quick drop off
Cons: no communication during pick up
Pros: Good but lack of car at buzy season
Cons: Simple way to pick the car
Pros: Quick and efficient
Pros: Nothing. They try to get more money.
Cons: Everything. Bad company.
Pros: The people when dropping car behind counter were very nice, and shuttle drivers as well as the car inspection people. All super!
Cons: The lady at airport was rude and obnoxious and people behind counter when getting car were as well
Pros: I returned my car before the time but the transfer time to airport was exceeded by more than 30 mins and I booked a cab from the rental company to airport. They should have more transfer buses for smooth and quick transfer to airport
Pros: Excellent service and explained the rental condition.
Cons: 3 hours to wait for car, no offer of refreshments, no where for young child to wait.
Cons: Pick up at the airport was difficult with unfriendly representative that kept talking to each other instead of providing us with basic information . big mess with tons of people when we brought the car back. no waiting time but hard to understand where to go.
Pros: agility and simpathy in the moment of renting.
Cons: the wheels of the car was not aligned and it was very difficult and not clear where to find it in the airport lounge. I tryed to call to the office, waited 20 minutes in line, but no one answered the phone.
Pros: Very friendly staff, great service.
Cons: The wait to collect the car
Pros: Friendly, knowledgeable and fast service!