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Drive on Holidays at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Well service by all employees
Cons: No comments here
Pros: Their facility is spotless and very well organized. All the staff are friendly and super helpful. The shuttle service works perfectly for pickup and drop off at the airport.Honestly, one of the best car rental companies I have ever dealt with and I have tried many over the years.
Cons: It would help to have the service crew delete the previous cell phone profiles so that you can automatically connect to CarPlay without having to remove the old users (on our VW Polo this was a bit of a process). Very minor issue and the staff was happy to show us how to do it.
Cons: sold me an insurance I told them I did not want, was to tired to observe. They did cancel it after 10 days
Pros: Friendly and Professional
Pros: Very good service
Cons: Not possible to use my creditcard for deposit of 1500 euro, online contact my bank and they not saw any problem , drive on holocaust just want sell extra insurence for 200 euro, i had already full insurence .
Pros: They answered any and all questions we had
Pros: The costumer service was amazing
Cons: The car was a good car a Volkswagen polo, altought it could be cleaner and the gear handle was coming off everytime I put one gear, beasides that everything was fine.
Pros: Very easy to pick up the car and return it and good customer service
Pros: Quick friendly efficiency
Cons: I had to fill my car with diesel exhaust fluid and didn't get reimbursed
Pros: friendly and efficient staff
Cons: all service was great. only thing I would like is a full to full fuel policy
Pros: Friendly service
Cons: Took a very long time to pick up the car but it was somewhat busy
Pros: Brightness of facility Agents Automobile
Cons: Couldn’t get into designed entrance
Pros: Clean car full of gas and ready to go
Cons: Slow service, no car manual in glove box. Still waiting for summary billing
Pros: Great child seat and car.
Cons: Check in is a little slow as well as not obvious entrance door if you go directly to the pick up location.
Pros: we thought the price was great until we were charged more
Cons: being charged extra and we still don't have the bill no explanation for extra charges and why????
Pros: Efficient , value for money
Cons: Due to unforeseen circumstances I wanted to return my car prior to the agreed returned date but I was refused refund fir the unused days, I had a similar situation sometime back and I was obliged with refund for unused days but not at drive on holidays
Cons: Check out was not good. Attendants did not go over any thing about operating the car and also did not thoroughly go over condition of car. With difficulty we had to find someone to go over the exterior of car and several pre existing scratches/ bumps were missed.
Pros: Nice clean facility, excellent value. Very friendly staff.
Cons: A bit difficult to find the location. The car had not been washed outside, which made the inspection difficult.
Pros: The personnel was so nice! Everything was perfect
Pros: Car pickup and drop-off was easy. The car they provided was in excellent condition.
Cons: It would have been nice if DiscoverCars.com had provided a clearer picture of the additional costs and charges that would be assessed at the company supplying the vehicle (Drive on Holidays).
Pros: After hours drop off experience was very efficient. We were dropped off to the airport with no delays.
Cons: Nice clean car, great customer service and quick registration and convenient after hours drop off and airport shuttle. Really liked the overall experience. Highly recommend.
Pros: Excellent customer service on pick up and return
Cons: Nothing bed to say
Pros: They explained everything to us.
Cons: There were a lot of things to consider being foreigners.
Pros: Very nice agents, great inventory, easy experience with an awesome car.
Cons: We went directly to the pickup area because we weren't coming from the airport shuttle and the address listed for Drive on Holidays isn't correct
Pros: All went well, efficient couple of dents wasn't registered, but after I pointed out, it was registered
Pros: Great new location in Lisbon!
Cons: The hold on the credit card was a bit high, but it was fine.
Pros: Drop-off was very quick, nice agent
Cons: extreme pressure to buy insurance
Pros: Customer service was great. Great friendly staff. Pick up and drop off was quick. They check vehicles and take pictures of damage and have it listed on the agreement. Avoids future disputes.
Cons: The address on Google is incorrect. I had to return the rental office as I got a warning on the dash that adblue is needed or the car would not start. This was on the first day of the rental. Should have been taken care of prior to pick up.
Pros: OK value for money
Cons: Time at check in
Pros: Friendly and helpful.
Cons: Not a full tank of fuel
Pros: Good turn around time.
Cons: See previous comment - your company overcharged us on the car insurance coverage for only 5 days - $191. 00. Really?!
Pros: It was really bad. The car was old, with a lot of mileage. The return was tumultuous because they didn't accept receiving the car before 8 am, and would only receive it if we paid 33 euros; there were countless people returning their cars at the same time
Cons: the same
Pros: The whole experience was helpful and efficient and the cost was reasonable.
Cons: The office needs to update it's address with google maps. Office should open at 7am instead of 8am. At the present time they charge a fee of 33 euros to drop the car off before 8am.
Pros: defective products rented to unsuspecting clients. business model is to charge car maintenance for defective vehicles to unsuspecting clients. old vehicles are not maintained. should be illegal
Cons: fraudulant practices and rentals of defective cars
Pros: Pick up and drop off shuttle to and from the airport was timely. The team at the rental car location were all very helpful. The agent who did the initial check in was knowledgeable and friendly.
Cons: Expected a cleaner car, one that I felt had been serviced and maintained and was not going to break down
Pros: Friendly and knowledgeable agents
Cons: A long wait...no fault of the agents
Pros: Polite, efficient service
Cons: Fuel tank empty, interior of car dirty, undocumented damage on the outside of the car. Lack of transparency about the high credit card deposit and toll costs prior to booking
Pros: Great Car at a good price, good communication, nice facility and very good customer service
Cons: very busy at time of pickup and had a bit of a wait... but they did have lots of agents working. It was just a busy time
Pros: Service was excellent at both ends of the trip. Insurance was explained clearly, etc.
Cons: The pick up location in Lisbon was very difficult to find. We took a taxi to get there. Driver was having trouble and tried to phone but the phone was not getting picked up.
Pros: They are fast in all process
Cons: Have not the car I rent and try push me another insurance
Pros: Very courteous employees.
Cons: Car was not very clean, front windshield was cloudy. Also, inside the car,it smelled like spilt wine.
Pros: The shuttle to and from the airport.
Pros: The service went smoothly and fast. The car we got for the 3 weeks was in perfect conditions. The return of the car was very fast as well and we got at the airport on time to catch our fligth. Great customer service from Holidays Drive and good car.
Cons: Everything was a 10 for me! Great experience from beggining to end.
Cons: the car i "booked" was not provided then when asked why even after seeing the CAR I BOOKED on the floor at that same garage I was told its a sliding scale and they are the same. but not to be out done a 33 euro charge was added when I returned the car and I wasn't told about that when I signed up. it was horrible and awful .
Cons: Se l'auto avesse avuto più cavalli sarebbe stato un viaggio più comodo.
Pros: many models to select from that fit into various budget.
Cons: very pushy on selling the CDW insurance. overcharge the price when pickup the car. no car walk around with clients when pick up which lead to huge risk of client. pick up / return process very lengthy and slow. refund on deposit takes too long.
Pros: the quickleness!
Cons: The car should be clean inside
Cons: Car had too many scratches, had to call rep to signal them in contract.
Pros: New clean facility with good new/newish vehicles. Easy to get to.
Cons: Service wasn’t the problem. As a vacationer in Portugal the rental company sticker on the back of the car helped target me as a foreigner. Portugal is known for petty theft from vehicles (experienced personally) and the sticker acts as a flashing beacon. This was my second rental from them….the first rental the vehicle had no sticker on it identifying it as a rental. No idea what has spawned the reason of installing a sticker besides advertising. For this reason alone that will be my last rental
Pros: Friendly and effective service.
Pros: Detail explanation of insurance
Cons: Got the car with no gas.
Cons: Took too long to drop off car as lots of people there and only one person behind desk.
Pros: Friendly service. Great car.
Cons: All good!
Cons: Arrived early to drop off car. Some had damaged car while was parked I had full coverage. At arrival was told I had to go to police station and report it. I had gone on discover cars website to find out what to do. It explained I had 28 days to file a claim. I explained that to the supervisor. His response was without a police report they will not take back. Went to the nearest police station and they told me they couldn’t do anything. I missed my flight cost me another $2700 cdn
Pros: Easy to find a representative. Quick pick up and drop off.
Pros: Clean car available, rental clerk was very helpful in both languages
Cons: Had to wait too long, and the facility was too small for the business, was relocated by drop off, but we were not informed about the relocation on pick up?
Cons: We thought that our car was in the aeroport, and didn’t find the informatieontsluiting/hostess easily. Once we have found the hostess, the service was top.
Pros: Facilities are very nice.
Pros: Drive on Holidays pick up & telephone & assistance & drop off services was exceptional
Cons: While changing cars in the Faro Agency there was an agent there named Vitor who was not up to the standard of Drive on Holidays. I am sure they will educate him to become better representative of Drive on Holidays
Pros: We have now used Drive on Holidays 4 times over the last few years and we always receive a good, friendly service. Thanks
Pros: Nothing. You guys left me and my family stranded at Lisbon airport at 1am in the morning. Why would you even take the booking at night if you don’t work that late. You know full well that planes get delayed and luggage can take time to collect. I will never use a small rental company again. Sticking to the bigger companies. Europcar had to bail me out after I took an €80 taxi to our destination.
Cons: See above
Pros: The most friendly staff I could find.
Cons: Changed drop off location without notice.
Cons: 2 hour wait for car
Pros: They we're very organised at the pick up. Taking presence and controlling order of shuttle.
Cons: Everything was great
Cons: I would have liked someone to walk me over how the car operates. I was never able to lock the trunk and therefore could not leave anything in it.
Pros: Nice comfortable car, GPS was great, and option for automatic tolls was a positive
Cons: Very small gas tank
Pros: Return was quick and clear regarding additional charges
Cons: Couldn't locate keys on pickup so was delayed an extra hour after getting through the lengthy lineup and process. Rental car had only 1/4 tank of gas on pickup. Dropoff location changed during the rental duration and when I called the info # they gave me the old address which added to the dropoff time.
Pros: I was charged 153 euros more than tue amount mentioned on my rental voucher (Booking number DC-5824251) And inspite of mailing and calling multiple times, even from Drive On Holidays, I still haven’t received my money back. Please get back at the earliest and help with this.
Pros: Fast pick up and drop off
Pros: The car we received was an upgrade on what we had booked. It was almost brand new with that "new car" smell. From what we could at pick-up there was a large variety of cars that were in good condition and not old.
Cons: Whilst staff were very friendly overall the collection desk "hard-shell" on additional insurance was a little tedious. This might be construed as bullying by some less hardened clients. I have an annual hire-car excess policy which covers me for all the additional cover items they were trying to push. This extra insurance was costing more than the car rental itself! The collection point for the cars is no longer fit for purpose. Collections/drop-offs are in same place and it is simply too small
Pros: Shift cus of u mfcker
Cons: Shit service
Pros: I have never experienced such an excellent service from the moment we met at the airport until the drop off.
Cons: I liked everything
Pros: Time spent do drop
Pros: Great service
Cons: Bad service, no attention to customers
Pros: The price.
Cons: It took over an hour to pick up the car at the garage. The line of people waiting was way too long. The first vehicle were presented with was defective, so we had to wait for another one.
Pros: great checkout experience
Cons: We did not get the car we wanted and by the looks of it the car was never available at the rental location. It seems to be an attraction to rent and the you always get the equivalent car once at he location
Pros: See above
Cons: A little slow getting the car ready for me, but not too late. Somewhat hard to find rental office on the way back.
Pros: Really helpful efficient staff
Cons: Hard to find return location
Pros: Good people
Cons: It took too long to receive the car
Pros: I read the negative reviews about people they had problems when returning a car but I had no such problems since my car had no damage. Very smooth.
Cons: Did not provide class of car that I booked.
Cons: There was no prior knowledge that travel to Spain would encure an additional charge.
Pros: The pickup was great, everything was explained and polite. Car was in a good condition.
Cons: We had drop off at 4 am, nobody showed up there was no contact point to call (the phones were not 24/7, but 8am to 20 pm). We have to leave it in hotel near airport and almost missed our flight because of it. Nobody cared to get in tpuch with us to resolve it or apologize. We had to call several times only to hear they still didn't close the rental. At the time of writing we still don't know the current state of things, deposit was not returned, no contact from the company has been made.
Pros: Friendly, knowledgeable people.
Cons: Estofos da viatura
Cons: We purchased every insurance (maybe even too much!) and still waiting over 3 weeks to get necessary documents regarding an accident that was not our fault.
Cons: The car was in poor shape.
Pros: Picking up at airport and take us back was fast and efficient, time of waiting to get the car was acceptable, droping the car was fast.
Cons: Contract says support 24 hours, but is not true if you have a problem in the road as happened to me their support only apply from 8AM to 8PM, if you have a problem after 8PM you must wait until next morning for someone answer your call and get support. After you get in contact with them and they authorize you to get the car to a mechanic they will ask you pay first and keep the receipt and will refund you when you drop the car, that not happen until now still waiting to be refunded.
Pros: Friendliness of the agent.Helpful and a real gentleman
Pros: Excellent staff that deserves better owners
Pros: GOOD SO EASY
Cons: GOOD WORK FOR ALL AGENTS
Pros: Desk staff was fluent in MANY languages and quite friendly, courteous, and took the time needed to explain policies.
Cons: The huge security deposit, even with Insurance. The hard-sell to the company's expensive insurance. The fact that I got a car with only 1/4 tank of gas at the inception--- inconvenient to immediately have to stop for fuel. But... Otherwise all went well.
Pros: I Rent a car for the 1:00 a.m. and Your partner don't cash back me My Money and the you don't answer me.
Cons: I Rent a car for the 1:00 a.m. and Your partner don't cash back me My Money and the you don't answer me.
Pros: Great service and value for money
Pros: The worst ever. We wasted two and a half hours of our first day of our vacation waiting for the car. It was a huge disorganized mess. Shut them down and give them proper training.
Cons: Everything. It was the worst ever.
Pros: They believed me when I returned with the car that had previous damage
Cons: Car had significant damage.
Cons: i had a flat tire. they took the car and imediatliy charge me for 150 euro for a new tire.They stole from me because to fix a flat tire its NOT 150 EURO
Pros: Friendly staff who spoke English and explained everything. Offered the toll device for a small fee.
Cons: They dont said the right things!
Pros: Shuttle driver was very friendly Prompt answer to email queries and flexibility when I needed it.
Cons: Delay in getting away from the airport
Cons: Distance from airport
Pros: The efficiency and ease of picking up and bringing back the car
Cons: No issues of any kind
Pros: They exchange a week later after another light show up.
Cons: Given me a car with light on spadometr
Pros: The car
Cons: The rudeness of staff who were over interested in selling insurance and delayed us significantly at the beginning of the holiday
Pros: Close to airport
Cons: Too long to collect car. Need more agents to speed-up the process.
Cons: Not open 24h. Have to pay extra to drop off car
Pros: the service
Cons: the spot of return car
Pros: The car had passed its service due date by 6 months and also ran out of Ad blue which we were supposed to add.
Cons: We were given a certain price online and it was doubled face to face. We were told that insurance and car are separate.. this should not be done, especially since we were told we aren’t allowed to change our car to a cheaper one. Unless we paid a fine.
Cons: long waiting on pick up
Cons: Even though I pre-paid for GPS, they did not have any, blamed it on Discover Cars. Was billed a week after I turned in the car for extra money with no explanation.
Pros: Easy return
Cons: Took way too long to get car and agent had super hard sell for insurance.
Pros: car was what i requested
Cons: delay on picking up the car (almost 1 hour!)
Pros: Friendly, efficient, knowledgeable and helpful staff
Cons: I liked everything.
Pros: Friendly staff
Cons: Time spent picking up the car was terrible - more than 1.5 hours in line and then another 15-20 minutes waiting for the vehicle itself. The condition of the van I rented was not good, either - the rear door was dented and damaged, and tires were worn. Loose oil pan.
Pros: Agents and everyone assisting with the pick up and drop off were very helpful. Would be happy to book with them again.
Pros: I was given a new car
Pros: Price before extra insurance.
Cons: Long wait to get to rental office from airport. Even longer wait to get the car and misleading useless insurance sold by you.
Pros: Car didn't have windshield washer fluid, so windshield became somewhat bug smeared.
Pros: Excellent, l’auto réservé était tel que spècifié. Aucune surprise désagréable.
Pros: Good service, slow pick up, you should consider a terminal pick up service if people want to pay for it
Cons: Slow pick up, I’m a returning customer- maybe 10 rentals, every time the pick up is too slow - normally because they spend ages calculating insurance that I never buy…
Pros: Friendly and helpful representative
Pros: Good quik service, nice car, well maintained
Pros: Good customer relations.
Pros: Quick and efficient.
Cons: No dislikes.
Pros: friendly helpful agents
Cons: location for drop off is difficult to find
Pros: even when they are busy , they try to get you through the process as quickly as possible they also put a hold on your credit card for the insurance deposit , not a charge so you don't incure extra bank charges
Cons: rental rates climbed quite high over Easter break
Pros: Friendly, good problem solvers, helpful
Cons: Unclear on where to meet the shuttle - there are two vodophone kiosks.
Pros: Very friendly service
Cons: I received a call for being overdue while I prolonged a few days earlier.
Pros: Car tires and other issues
Cons: very slow service
Pros: Goede service
Cons: Geen opmerkingen
Pros: They were efficient and helpful
Cons: The transponder for the toll highways wasn't working
Pros: How smoothly everything went, the excellent customer service and the ease of finding the shuttle.
Cons: Liked everything but would recommend that when renting a transponder to customers not from Portugal, let them know which lane to take when going through the toll booths.
Pros: Everyone was very friendly and helpful
Cons: We had to wait in line for a long time, first for the shuttle and then to get the car.
Pros: They were very professional, explained my questions thoroughly and worked to get me promptly on my way.
Pros: Difícil lembrar de algo positivo
Cons: Seguro do carro (mais que o dobro da locação); somente 01 carro para transfer, tempo de espera e falta de organização, pois tinha várias pessoas aguardando o transfer
Pros: They are really good and friendly
Pros: Vehicle was ready to go - good car, good value, great gas mileage (Audi A3) -
Cons: Agent was way to quick going over the car for dents etc - spent no time on interior workings - received car with a 1/4 tank of gas and no windshield washing fluid - hard sell on extra insurance
Pros: Pickup and drop off were relatively quick and efficient.
Cons: As noted, being better briefed on the different types of toll gates would be helpful. For instance, providing a picture of each and how to approach each would be helpful.
Pros: Very nice car at very low rate. Unlike what I read in some reviews, I had no issues at all when I returned the car. The person who noted scratches on check out was thorough and wrote down all the existing scratches before I found them. They didn't try to say I damaged the car when I returned it (I didn't). They did look closely, though, so if you scratch or dent the car, you will need to pay (unless you purchass their expensive insurance). They included a second drive at no charge on my rental.
Cons: Their insurance is very expensive. I declined both Drive on Holiday's insurance and discovercars' insurance because I had good coverage from my credit card, but it was scary. If you don't buy their insurance (even if you do buy insurance from discovercars), you will need to leave a large deposit on your credit card, but that is fully explained by their rental terms. (The deposit was completely refunded without a problem.)
Pros: not much
Cons: dreadful location, really strict rules about what credit cards can be used for deposits. my own fault partly for not reading the small print but in this day and age it's a joke. then when we returned the car with a little bit of sand in the back seat (4 yr old beach loving daughter) they charged us extra cleaning fee. cowboys, will never use again.
Pros: Shuttle to and from airport by shuttle to car rental was quite easy. The are was exactly what we had booked and worked well.
Cons: We weren't aware we booked 3rd party insurance at the time of booking. Your website should be much clearer on this issue.
Pros: friendly andfast
Pros: Very friendly people who helped us get the car on the road quickly.
Cons: It was hard to find the rental location when we returned the car. Perhaps you can provide advice when people pick up their cars?
Pros: Excellent car.
Cons: Charging for toll payment system. Avis is being sued in the US for charging this same service fee.
Pros: Staff were friendly
Pros: Allowed me to keep the same car for a second rental period
Cons: Wasn't able to do it over the phone, had to return to Lisbon to do it.
Pros: Very friendly people and fast to get the car
Pros: The exterior of the car was a wreck. The sheet displaying damage was completely covered in but this was the net because the agent hadn’t marked any damage until I pointed it out and then he began. He told me I was ready to be on my way, meanwhile the car was parked in such a way that no one could get the car out without moving the car in front. It took forever to get the car and when returning it they charged us to be taken to the airport but when we asked at pickup, no one mentioned it
Pros: I liked the costumer service that was provided, at the desk .
Cons: I wasn’t very happy at the beginning for the car that i had, I was expecting another car , the tank wasn’t completely full as expected also the car had a few marks on the back side . I was a little bit upset
Pros: Friendly and fast.
Pros: The cars are in good condition.
Cons: The hotline for calling assistance only have Portuguese, do not English. Difficult to communicate. Staffs are not helpful if you do not buy insurance from their company.
Pros: Very competitive prices and good condition of the vehicle.
Cons: The time spent to drop the car. Not enough representatives to serve all customers.
Pros: I like the price and the car
Cons: When we went to pick up the car, I didn't like the attendant's service. she didn't want to let us take the car, since we had all the correct documentation. she asked us to wait for the manager, we asked how long, she said it could be an hour or six hours. the manager took 1 hour to arrive and resolved the situation in 2 minutes.
Pros: Efficiency and friendly personnel
Cons: No issues with service
Cons: Unfortunately reserved and confirmed and paid for GPS, but when car handed over they had no GPS available. An employee provided his personal older model GPS for us to use, but not compatible. This ended up costing us a lot more money to use our phone google maps and roaming and data charges.
Pros: The best rental in Portugal so far, human touch, lots of smiles, great consideration for the customer and prompt service. 10/10.
Cons: The first car had a very lose transmission and a tire sensor problem, once we were give a Ford Fiesta, almost brand-new, everything was perfect. Thanks for the great support.
Pros: Good car, lower rate than competitors and good transport shuttle from/to the airport.
Cons: The pressure to buy extra insurance despite the fact I already purchased full coverage by booking the car! No clear answer when the deposit of 2400 Euro will be unblocked, when the car is returned in the unchanged conditions. The car was shaky at about 100 km speed, what I passed to the staff checking the car after dropping it in.
Pros: Drop off was surprisingly smooth
Cons: Upsell on insurance, basically cost 5x for the rental as a result but luckily it was pretty inexpensive to begin with but annoying I got sucked I to vandalism insurance that wouldn't have done much
Pros: Outstanding service and personnel! Recommendation to take toll transponder was very helpful
Cons: Was not clear if vehicle was Petrol or diesel
Pros: Manager and staff exceptional
Pros: Rapidez ,bons carros, ótimo atendimento
Pros: Pick up if the car was not the easiest. Your rep must be more visible and should be at the arrivals exit door. Took me more than ¾ hour to locate him
Cons: As mentioned above
Pros: Very efficient, polite, reliable
Pros: I had a little problem and the drive on holidays team helped to sorted out. Amazing team :)
Cons: Not getting support
Pros: Fast and efficient rental. First rental company that was immediately able to settle up the toll charge on return.
Cons: The early car return fee was a little steep, but it was also my bad for not realizing that the opening hours were limited. The car was the most basic model (which is fine we ordered a small car).
Pros: The car was fabulous and the customer service extremely nice.
Cons: Non-proficiency in checking in and receiving the rental cars. Too long of wait, it took 30-45 minutes to check each person per rental.
Pros: Quick and easy service
Pros: The staff and efficiency. A pleasant and professional service that was quick and effortless
Cons: Screen settings could be reset or with instructions how to get into different languages.
Pros: Very easy to pick up and quick drop off. The car was good and clean. We do recommend
Cons: 1,500 euro deposit
Cons: Tried to push insurance. Did not appropriately explain the arrangements for inaurance. I had to make a big fuss about insurance for them to explain insurance arrangements. Still wanted me to purchase insurance even though I explained I would be double paying insurance. Did not take resposibility for the partnership with Discovery Cars and said they "were sorry" I paid insurance with "a broker" and they feel for costumers that fall into this "trap". Arrogant staff.
Cons: As escovas do carro alugado estão em mau estado, sendo por isso perigoso quando se conduz com chuva. Algo que aconteceu durante a semana onde aluguei o carro.
Pros: Friendly and smooth service. I wanted to change the car after one week because it was not really comfortable. The change was arranged easily and I got a much better car then.
Cons: I first got a car which was not clean and overall in a rather bad condition.
Cons: Negligence Poor service Risking our lives by giving used illegal tires on cars
Pros: I was forced to rent the car with another company
Cons: The staff did not facilitate the car rental at any time.
Pros: We had to wait a bit to pick up the car at the desk. The staff that helped us picking up the car was excellent. He went over all the details of the car and answered all our questions.
Pros: They were nice though
Cons: That we had to pay extra to take the car in. A company should be there either 24/7 or early hours I dropped the car at 7 am and had to pay extra. Not good business Fights start at Walt hours and if you have to be there 3 hrs early why do we have to pay extra
Pros: Friendly but professional. Responsive to queries.
Pros: They did try hard to find a car with automatic and GPS.
Cons: Disappointed about the need to upgrade and purchase new rental insurance coverage.
Pros: No need to refuel the car before drop off.
Cons: Car not available at the airport. Must pick up from a nearby location. Agent difficult to locate at the airport.
Pros: Only issue where all the minor damages….wasting a lot of time on your side and my side
Cons: representative at pickup was saying that the insurance buy with discovercars was not good and pushing hard to buy their assurance.
Cons: Price was higher than quoted, by a lot.
Pros: Didn’t rip me off
Cons: Everything was good
Cons: The car was all dented,scratches ,bold tires. Not pleased.
Pros: Overall, service was good.
Cons: The vehicle assigned to us did not have a working GPS. It was programmed for France although we were in Portugal. The maps would not update to current location. No one at the rental office could fix it. It forced us to spend over 100 euros on roaming charges from our own country so that we could access Google Maps on our own mobile phone.
Cons: Quality of car. Its was scratchy all over and the seats were coming out while applying brakes. Screen was pooping reduce oil levels again and again. It was 8 seater and didnt have rear camera. So difficult to reverse it without assistance.
Pros: Friendly people.
Cons: Processes are archaic. Took over 1 hour to collect the car. Took another 30 mins to return the car. Won't use Drive On Holidays again at any price.
Pros: Serviced dead battery enroute
Cons: Confusing Pickup. NO one meeting me at pickup point
Pros: Quick and easy rental and ease of drop off. Friendly staff. Shuttle to and from the airport.
Cons: I purchased full insurance and still needed a credit on my credit card for damages. It looked like originally it was 2600 but they requested either a 450 or 350 approximate credit before I could get the car.
Pros: Tudo foi prático.. desde a retirada até a devolução do carro.
Pros: Prompt, friendly and efficient.
Pros: Time spent at the dropping off.
Cons: They insisted on the payment of a extra charge to be fully insurance covered. When I made the reservation that was already my option but they said that the price I have paied was too low and did not included the choice I had made. So I had to spend a extra amount of 200 euros to be fully covered. Discovered Cars had alerted about it but I didn´t wanted to take the risk, so hed to pay the price that they offered.
Pros: The service was great
Cons: The car condition was poor
Pros: The process was pretty smooth from airport pick up by the shuttle to return to airport by the shuttle. The pricing was reasonable. The availability of the Via Verde sensor was seamless.
Cons: They scrutinized every tiny scratch, ding and smudge on the car and tried to indicate it all on the little cartoon diagram on the rental paperwork. The car I rented had many scratches, smudges and dings so it was impossible to capture on the paperwork. Unfortunately, I didn't think to take a video of the car before accepting it. Upon returning, they tried to claim that a small (.5mm X 10mm) smudge was not indicated on the paperwork. I was concerned they were trying to scam me.
Pros: All was fine.
Pros: Friendly staff.
Cons: Pic up at Aeroport.
Pros: overall very good service
Cons: easy & simple
Pros: The agent at pickup I think his name was Tiago) was extremely courteous, professional and knowledgeable. I enjoyed my interaction with him.
Cons: There was was nothing that sticks in my mind. I will say that, while the car was very serviceable and served us well, it is reaching the end of its career service to the your company.
Cons: The windshield was dirty and the wipers were old and did not clean it well.
Pros: Transparency and friendly explanations.
Cons: Rental agent going over every nick and scratch on the car. I felt compelled to purchase all of the insurance.
Pros: whole process was very customer friendly
Pros: Very friendly and helpful.
Pros: The agent attention was very good
Cons: The light of the tire pressure came off, I stop to put pressure but the light remained on
Pros: Good car once I finally got something I would drive.
Cons: Bait and switch pricing. Poor service and management attitude. Inefficient operations.
Pros: Friendly staff
Cons: Hidden cost, really bad cars including tyres conditions
Pros: Overall a great experience
Pros: Fast and friendly - great value for the time we rented.
Pros: The staff were all very nice and friendly and helpful.
Cons: They were off-site, not at the airport. Made me nervous that I wouldn't find where to take the car back. But I did, with the help of Google maps!
Cons: Very slow.
Pros: Agents knowledgeable and friendly
Cons: To wait 3 hours is too much.
Cons: The car provided was in a bad shape and scratched all over and the back doors were after a small acciddent, not fixed yet. In the end we actually liked that the car was in a bad shape so we did not have to take a special care about it. It served the purpose.
Pros: Staff was knowledgeable, helpful and friendly.
Cons: Picking up the car , I was in a line for over an hour in a small room full of people. This was very stressful and hot especially during Covid. NOT THE STAFFS FAULT just staffing.
Pros: The car drove well enough.
Cons: When I arrived at DriveOnHoliday, there were only 3 people in front of me in the queue. It took 90 minutes to collect the car. This was not because of the paper work, but because none of the cars were ready to be collected. I purchased additional insurance from DiscoverCars which the rental company told me wasn't valid and I needed to purchase theirs. After 90 minutes, I was led outside to collect the car outside and waited a further 30 minutes. This was not good.
Pros: The wiper of the car wasn't working very well.
Pros: Car came as advertised. Great condition, clean and new.
Cons: The facility is a significant distance to the airport and the pickup and drop off at LIS is not very efficient. At the rental desk, it took a lot of time to process the rental and get going. Only one/two agents at the desks with several employees seemingly standing around in the facility.
Pros: Shuttle to pick up and drop off
Cons: Person who helped us at pick up was new and did not understand English or the system charges. After 7 hour flight just took what we could understand. During our trip the car’s key battery stopped working. Called and said they could come out or we could replace it ourselves. Given a number to get reimbursed but had nothing to write with on the side of the road. They would not reimburse without the number so we paid. The gps system not great would not accept addresses that we wanted to visit.
Cons: Selling tactics for insurance upgrades and overall condition of car/tires.
Pros: The price sounded good but it turned out NOT SO GOOD.
Cons: Unlike major rental companies, this one will not give you credit for returning the car earlier. Also, the return hours are very limited. THE CAR HAD A SERVICE ENCINE WARNING LIGHT ON SINCE I GOT IT. WHEN I POINTED IT OUT ON PICK UP THEY SAID IT WAS NORMAL AN WOULD NOT CHANGE CARS.
Cons: Constant upsell, excessive wait time to get a car, GPS in the car could not find street addresses.
Pros: The overall service was very good the only issue was picking up the car took a long time but a bunch of flights arrived at the same time so it was understandable.
Cons: The think that bothered me a little was the van was all scratched up and non of the USB ports worked which was a little bit of a hassle to keep the phone charged.
Pros: Vary nice and helpful stuff
Pros: Price was cheap, but the additional insurance was on the expensive side.
Cons: Staff friendly and helpful.
Pros: Friendly agents, that spoke English well. Swift and quick pick up and drop off.
Cons: They really kept insisting that I take out their cover, even though I showed them I had full cover. They tried to say that my credit card wasn't being accepted for the deposit. I asked them to insert it and it worked. They told me that if I came back with even 1 scratch they would keep my whole deposit and then the car they gave me was full of scratches and dents. I took a video of the car to protect myself.
Pros: They had a person waiting to check out our car when we arrived at 7:30am and a shuttle waiting to take us to the airport. The process very quick and easy and we left immediately for the airport. The check in was not as fast but it wasn't too bad. The staff were friendly and helpful. The car itself was a mixed bag. I was extremely happy to have a compact car as we ended up in some tight places, however, the check engine light turned on shortly after pick up. All in all I'd use them again.
Cons: The check engine light turned on shortly after pick up and it smelled like oil was spilled on the engine block when they were topping off fluids for the first few days.
Pros: Very good service, nice car
Cons: When the car was returned, there was not enough shuttle for the return to the airport. I had to take a taxi.
Pros: Nice People
Cons: Return Location challenging to find technically address is not in Lisbon so GPS will take you to wrong location
Pros: the drop off was easy
Cons: The pickup felt like a bait-and-switch where I paid over 100 euros extra. The car was significantly dinged up.
Pros: Nothing at all - I was unable to collect my car and would like a full refund including my deposit.
Cons: I was unable to use my credit card to pay my deposit, meaning I was stranded in Portugal without a car.
Pros: Spoke wonderful English
Cons: Hard hard hard sell on insurance
Pros: Quick reservation. Pricing. Condition of the car
Cons: The classic tale of rental companies regarding extra costs for insurance. Should be delt with definitively upon reservation online so client isn't feel forced before starting his holidays
Pros: full insurance coverage included. competitive price.
Cons: sneaky about refunds. will only receive credit and not refund.
Cons: Everything was ok.
Pros: Car was new but did not took time to explain the way it was working.
Cons: You are scamming people with insurance, not a way to do.
Cons: Everything - horrible customer service and junk cars that break down and aren’t maintained - borderline criminals
Pros: Although we arrived 6 hour earlier due to flight change they were able to find similar car for us without any waiting ( T-roc for Audi Q2, same engine)
Pros: It was cheep compared to others.
Cons: Not much, it was a bit slow to come from airport to the pickup place.
Pros: The car was good but the staff were super helpful. My wife broke her leg while in Lisbon and when we were turning the car in, the staff were super helpful and patient and friendly.
Cons: When I booked online I thought the company was discover car. So when at the airport I did not immediately know to look for the drive on holiday person and subsequently walked around a lot looking for the wrong thing. When I asked, I was given prompt help but if the web site was more specific it would have helped.
Pros: Very nice people, car was very clean,they explain everything, they took us from the airport on time and took us to the airport on time...everything was perfect.
Pros: Absolutely nothing...horrible experience. Will not suggest this company so much service was bad and will definately give a negative review online.
Cons: The sales rep tells me the wrong fuel to out in the car. Road assistance never called me back up to today. Had to pay for diesel on first car...was never reimbursed. Horrible experience.
Pros: They provided early drop off of the vehicle because we had an early flight but charged us an additional $30 and made us wait 15 minutes, while agent sat in his car, because we arrived before our scheduled time.
Cons: Took to long to pick up car.
Pros: GREAT NEW CAR EVERYTING ON TIME
Cons: Would be good to figure out toll permissions for ease of driving
Pros: Verification of car's condition effected by very polite efficient person
Cons: Car rental manager very impolite - I would not rent again for this reason
Cons: The car.
Pros: Easy, fast, straight forward. Couldn't ask for an easier process. Pickup agent was very thorough and walked through the existing damages on the car with us. There were no added or secret charges.
Pros: Really helpful staff
Cons: Rep at airport could be easier to find
Pros: Ease of renting along with the shuttle provided to and from the airport to the rental agency.
Cons: I ordered a car months in advance and charged for that car only to get to the agency and be told that i had to be charged a lot more due to them not having the car i ordered months ago in the lot.
Pros: Guy who checked us in was friendly and competent.
Cons: Wait time to pick up car. Car was defective--check engine light came on. Had to return car to rental agency. Given same car--light came on again next day. Unexplained charge on my credit card.
Pros: Friendly staff
Pros: people were very nice and efficient.
Cons: Hard to find drop off point.
Pros: Good paperwork and advice
Cons: Drive on Holidays rude staff and long confusing pick up at Lisbon. No fuel in car at pick-up
Pros: Is not enough people to help the costumers is take to long to have the car
Pros: Some folks in the queue before (and behind) us. Normal. Very professional processing, clear overview of costs incurred. Car explained clearly. Nice, new car, only 6500 km. Excellent AirCon, with practical Automatic setting. Enough room for 2 large cases with the back seat down. Wait time at return Zero, DriveOnHolidays had all details at hand, although returning 1 hour before arranged. Friendly service both at pickup and return.
Cons: Fuel policy, although we did not "suffer". I prefer full / full. Did not like the sun beaten flapping logo on the car boot, not good for the company either. So removed this and put inside car document folder. I don't want to advertise, especially with a damaged logo. Very expensive, compared to 3 years ago. But that's Covid for you.
Cons: I thought the credit block was a bit too steep.