Drive on Holidays at Lisbon Airport

Pros: Friendly service

Cons: Long wait picking up the car. There 45 minutes. No water in the windshield washer.

Pros: They are professionals!

Pros: good price

Cons: hard to find the office, car with a lot of scraches

Cons: If you want to return the car before 8am there was a $30 charge.

Cons: Attitude of employees, Quality of the car, all aditional hiden costs...

Cons: VW Golf and Fiat Tipo is not the same class, that's my opinion. They wanted to cheat me with 190€.

Pros: Great deal fast service great car

Pros: it's a good and efficient rental company; no hassle.

Pros: Excellent price for a week’s rental, helpful staff, new clean car at great condition, easy to find at airport.

Cons: There was some queue when picking up the car though they were very fast when we returned it.

Cons: Better range of cars to choose from. Our selected car was unavailable and the car they gave us didn’t match the luggage capacity per our booking/ website. They wanted €110 to upgrade to the same size car we booked!

Pros: The agent were great and process of getting the car

Cons: I would have preferred a better and larger car.

Pros: Very flexible, willing to wait more than 3 hours for our late flight to hand over the car.

Cons: The service was perfect. The car (a Peugeot) required special attention, - the switching quality of the transmission is below average.

Pros: Nothing

Cons: Terrible service, very inefficient, we waited 1.5 hrs ro get our car and so did everyone else that day. It wasnt particularly busy, just managed ridiculously bad.

Pros: Quick transport from airport, nice friendly people.

Cons: Understaffed, extremely long waiting time.

Pros: Good price and value.

Cons: The car was rather old with many body defects.

Pros: The service while returning the car was super friendly and professional.

Cons: The deposit of 3000 euro was a bit hit to my credit card and could have been reduced since we had insurance from Discover car.

Pros: Due to the unaccetable day in picking the car my feeling is total NEGATIVE

Cons: The total lack of interest for our waiting for a unavailable car

Cons: Hard to find the Office when returning the car.

Cons: We had a bad eperience when picking up the car. It took 2 1/2 hours from check in till we finally drove away.

Cons: Drive Holiday pickup locations is poorly run. We waiting in line for over 50 minutes only to be given no solution to our problem. Complete crooks. We ended up renting a car around the corner and the rep there gave us a solution that Drive on Holidays could have presented to us, but did not. This rental was the most frustrating part of my entire 12 day trip in Portugal. Do not recommend.

Pros: Car was in an accident and was damaged

Pros: Once you manage to get the car it was good

Cons: Collected car after hours, this was arranged as I paid extra for that service, however, nobody was at the meeting point stated in the voucher, waited and waited, tried to contact the agents but it was going into an answeringing machine asking us t leave hour number to be called back but were never called back. We were not the ony one and eventually DoH attended saying they are only in 2 and have also to do the bookings. They offered the petrol, hence I consider this closed.

Pros: One of the worst car renting experiences I’ve had.

Cons: Car was NOT what I asked for and then was told “the rental says ‘or similar’ and this is the similar model”. I’m sorry, but when you think you’re getting an Audi Q2 with amenities and are given a beat up VW T-Roc with almost no features and a filthy interior, it cannot be considered “similar” just because they’re both diesel crossovers. Waited 45 minutes at the airport to be taken to get my car (the attendant forgot about us at least once) and then another hour at the location. Worst exp.

Pros: Kind & courteous. They know what they are doing = LESS TIME WAITING

Cons: There's nothing not to like

Pros: Was all .nice Had good time Nice courtesy and respectful people

Cons: I rent already another one.

Pros: Fast, efficient and friendly.

Cons: No water in car windscreen washers, and a bottle of drinking water would be a nice touch.

Pros: Pick up at airport and taken directly to car hire company- picked up car straight away

Cons: N/A

Pros: Nice people

Cons: Nothing

Pros: Duper friendly customer service

Cons: `That the pickup of the car was not directly at the airport

Pros: Delayed a lot in picking up from Lisbon airport. Took 2 hours to complete procedure and handover the car.

Cons: Delays during the car handover process. Delay during the airport pickup from Lisbon airport.

Pros: It was efficient from pick up onwards, Really excellent service

Cons: To book the car online was a nightmare. I tried to cancel it as I wasn't getting conformation. Its such a pity because the rest was so awesome!

Cons: The car conditionals are not very good. I describe them some problems when I drop the car

Pros: Fast pickup service from airport

Cons: All good

Cons: Rep was not at meeting point but outside of yerminal. We spent 30 mins looking. We booked a car with airco (car we got was without) and automatic transmission (car we got was hybryd, it was rolling back every time we stopped on a hill and i had to use handbreak, which was very painful for my joints as I have arthritis), we got wrong advice about tolls resulting in possible fines, very poor customer service on the phone and via email (they stopped responding).Car steeringwheel was sticky from dir

Pros: Staff were friendly, fast & efficient. Pricing was competitive. We had the option for the automatic toll widget. Free second driver. Easy to call in to get things sorted eg adding coverage to drive to Spain.

Cons: The car was quite "beaten up" - lots of scratches and "dings". But inside was good and it drove well, so that off-set our initial concerns.

Pros: Friendly and courteous service.

Cons: Price gouge for extra 2 days.

Pros: Drop off was fast and easy

Cons: The delays at pick up. The condition of the vehicle. (Damaged on most panels, inside was clean and tidy). Next to no fuel in it.

Cons: bad customer service,

Pros: Very good service etc the pick and the desk, only problem was the service to the aeroport bus, only one running, the driver was fantastic not to blame.

Pros: rerecommended the gadget for h\Portuguese highways, seemed a hard sale at first but was an essential

Cons: a bit slow on p/up

Pros: I liked nothing.

Cons: Our first car broke down and we lost a day going to get a replacement car. The next car we got also broke down and we wasted another day trying to get back to the car rental. No customer service to reimburse us or take blame for the mechanical issues. Honestly the worst service ever.

Pros: Fast and easy

Cons: No comments

Pros: Simpatia foi rápido o processo

Pros: Service and the personal.

Cons: Car with high milage without conditions to Travel safely. Its the first time with this company normally they give me a good cars!

Pros: has the car three weeks - no trouble at all.

Cons: Off airport pick up and drop off with relatively late opening hours for dropping off car. International flights are often VERY Early in the morning. Took later flight Because of car rental - that opens just after 8 a.m. - then the airport shuttle did not leave until nearly 8:45 a.m. because other renters were disputing charges. If better drop off hours OR located at or within walking distance of airport, rating would be close to a 10.

Pros: Explained things well

Cons: A bit too long a wait., and a bit hard to find.

Pros: The drop off experience and pickup from the airport was easy and as expected. The vehicle worked well and had no known mechanical issues.

Cons: I did not like being told that i should buy vandalism insurance in a place where the vehicle should have been perfectly safe. I dont feel safe in a country where the first experience is that the car could be damaged by others and I would be responsible for it.

Pros: Easy but busy place

Cons: The car was dented on every panel so I didn't really have to worry about any more damage lol

Pros: Easy once I got the car

Cons: The waiting

Pros: Drop-off was quick and easy. They didn't mark down the pre-existing damage which I missed on checkout, thankfully. Tyres, windscreen washer and all the obvious daily maintenance jobs were in good condition (but the longer-term maintenance not as good)

Cons: Pressured and misdirected while checking car for pre-existing damage, so that I missed an expensive looking window chip. I was convinced this was a deliberate scam and worried throughout the rental. In the end, though, somebody different checked it in and the damage was missed on check-in as well. I would advise, though, take you time and check absolutely every inch of the car on checkout, don't be misdirected to miss any parts, or hurried into not being thorough. Also, gearbox was not 100% :/

Pros: Flexible staff, nice people

Pros: The car

Cons: The pick up location, the drop off open houers. Our plane left at 8 am and had to payextra to drop the car off.

Pros: Return of the car was really fast and without problem. I was late for 20 minutes and little bit less fuel.. no problem at all.

Cons: Picking car was for 1,5 hour. 25 minutes waiting for shuttle, then waiting for free worker 30 minutes, filling papers 15 minutes and then waiting 20 minutes for a car. They didn't know how to open car hood :(. The tire pressure was not adjusted, the warning light was on and no one cares. The fuel tank was not full, it is very difficult to return the car with the same level.

Pros: Very quick, had to wait 5 minutes on the airport, then a small 7 minute trip. There we were gone with a car within 15 minutes.

Cons: The door had a little dent and didn't close all the way. Somewhat annoying on the freeway

Pros: Pickup/Drop-off procedure

Cons: DriveOnHolidays rented us very basic van for a lot of money: -NO extras (NO Cruise control, no AAC, no XSENON/ELD lights, no alloy wheels, .......) -Brakes and tyres in terrible condition! -Not clean - dust inside windscreen -Questionable disinfection to limit Coronavirus spread (?) -After return, they charged us additional 50€ for cleaning sand

Pros: Terrible they give me a broken car I never rent from them again

Pros: Transport to the airport

Cons: Slow. Unefficient.

Pros: Only the dropoff was easy

Cons: Everything else: time spent on pick-up, car maintenance (I had to buy 1L of oil to top up and even then it wasn't enough), the inside was a bit dirty

Cons: The car was in very poor condition. The brakes were squeaking and the alignment was off. When I called drive on holidays to raise my concerns I was put on hold and no one ever returned to answer my call. Very poor customer service.

Pros: Waited over an hour to get car

Pros: Helpful customer service agents

Cons: Car Pickup & Drop-off location is not in the airport terminal as stated on Discover Cars website. The location is a 10 minute shuttle ride away from the airport.

Pros: Courteous

Cons: 2.5 hours for pick up is unacceptable

Pros: The agents were friendly, fast and efficient.

Cons: There were a lot of people waiting to pick up cars when I went to pick mine up so the wait was very long (almost 1 hour). I think there should have been more agents working.

Pros: Type, and status of the car was excellent.

Cons: A lot of additional costs. These were unforeseen.

Pros: Employees were courteous and respectful.

Pros: Nothing....

Cons: To much time... No solution to solve the problem...

Pros: They where fair and easy to deal with.

Pros: Staff was excellent, professional, no pressure. Vehicle was excellent. Fair pricing. Definitely get the Via Verde toll payment transponder if you are driving beyond Lisbon, you dont want to stop and fish for coins at every toll ( and there are a fair amount of them ). 2 weeks in the Alentejo and Algarve and tolls were only $20.

Cons: Nothing

Pros: They changed us to a larger car to handle luggage for 4 persons

Cons: Nothing really

Pros: Very friendly and professional on the paperworks

Cons: It took too long to be attended and the car has a lot of damage on the out side, missing or broken inside parts a little mechanic issues like a parking sensor always sounding-on

Pros: It offered Lower rates than competitors. Staff was courteous and professional.

Cons: the fuel tank was on "empty" when it was delivered to me and the car rental return site is difficult to find without GPS.

Pros: Best price

Cons: You are not answering my emails

Pros: The car was new

Cons: the car came with an empty gas tank and after spending 16 hours in travel i didn't need the work of having to go to a gas station or run the risk of the car stopping i also didn't like the fact that the lady from the shuttle meeting us at the airport asked for 35 euros to take us to the rental car earlier than we had booked. we had to sit there for 45 min waiting for her to come back even though she had just picked someone else up and could have easily taken us back.

Pros: Nothing

Cons: It was the worst experience I have ever recieved, if which I would like to make a formal complaint. They didn’t give me my deposit back because of a mechanical fault with the car and was made to wait in which I almost missed my flight. It was investigated and they came to the conclusion that it wasn’t my fault but now their systems are unable to release the deposit if 1300 euros and my bank are unable to help me and no one is taking responsibility for this large amount of money coming back to me

Pros: Correu tudo bem.

Cons: Não terem disponível a viatura que pretendia.

Cons: Very poor service, I had to wait 2 hours and 5 minutes to get a car.

Pros: Little time wasted picking up and dropping off our two vehicles.

Cons: We were expecting 2 VW Polos but we’re given 2 Nissan Micras, not really a big deal.

Pros: Efficiency.

Cons: The car bodywork was very damaged, to an extent I don't think it should be available for rental before getting fixed. I also didn't particularly enjoy the service provided by the first representative at the counter - not very welcoming and as usual, made me feel bad for not buying their insurance.

Pros: it was a very poor experience

Cons: Length of time to collect the car, pressurised to buy insurance, despite requesting a baby seat for my 18 month old i was told there were none available. Miraculously one became available when we spoke to the manager and we had seen multiple in the minibus that transferred us from the airport. It was also not made clear what condition the car needed to be brought back in and therefore I needed to go to a local petrol station to hoover it.

Cons: Smelly car, second one wasn’t washed, terrible hygiene conditions

Pros: Everything was a smooth process, the representative explained in detail everything. No problem at all.

Pros: Speed of pick up and drop off

Cons: Wait to be taken back to terminal after drop off

Pros: One of the road lights didn't work and they didn't have a solution for us because it was at night time. They didn't even gave us a discount.

Cons: - Intentionally lied to us with regards to full cover. We knew we had it though Discover cars, we knew it covers all, but they repeatedly lied to us that it does not cover the standard scratches, windows damage etc. we were forced to take it. - they charged us for second driver despite we clearly had it free through drive on holidays, and depite we told them we have it for free (what is the point of booking though discover cars then???) - they lied to us about toll deviced necessity

Pros: Staff were great

Pros: the workers were wonderful. the car was great. drop off was so easy.

Cons: it took a very very very long time to pick up the car. we waited in line for over and hour and then they wouldn't let me use the card that the reservation was booked under.

Pros: Free second driver

Cons: The tank was half full and i was expected to return the tank the same way. Tax to go to spain, tax to use the tool service, hiden taxes in everything.

Pros: Representatives were helpful and pleasant.

Cons: Convenient

Pros: It was Quick and easy

Cons: Pick up the car away from the terminal

Pros: The service was perfect

Cons: It was not clear at first that we could pay an extra 75.- so we don't need to deposit 880.- but it was alright.

Pros: Very nice people, explained everything in detail.

Cons: It took about 45 minutes to pick up the car. A lot of people waiting for cars, but not enough agents to process in a fast manner.

Cons: Não passaram factura no acto de entrega do carro...

Pros: Vriendelijke service en alles verliep.vlot

Pros: Already stated above

Pros: I loved getting the Fiat 500. So many times when I rent a car and its "Fiat 500 or similar" I always get the "or similar", and it's never as nice. I was glad to get a nice car for once. The agent was aware that my credit card covered insurance and did not hassle my about buying insurance (which many other companies do). He did recommend vandalism insurance, which I appreciate because I have had a rental car broken into. I appreciate the peace of mind knowing that everything is covered.

Cons: Having said that, it is a bit annoying when there are multiple different insurances and some things are not covered under the normal insurance. For my own car there is just one insurance and everything is covered, and I wish it was like this for rental cars rather than getting nickel and dimed. Also, I feel that the cost of "activating" the toll transponder was a bit excessive. Drop-off was super fast and efficient, put pickup was a bit slow given there were many people coming from the airport.

Pros: The car was clean

Cons: This guys are scamlers !! They debit me for much more money that was promised !! Nevee more, 0 of 10 !!!

Pros: Nothing

Cons: Everything!

Cons: Didn't need the automated toll booth device.

Pros: No comment

Cons: No comment

Pros: Administration was FAST

Cons: Please inform when arriving at airport where to look for shuttel and how we can recognize the shuttel, this was unclear. Specially when arriving late, this can be very convenient. Dropping off was great.

Pros: Ease of dropping the car off.

Cons: It was nearly impossible to find the rep, we had to pay for a taxi to the rental centre from airport or wait 2 hours. The girl on the desk was rude and insisted I pay 75 euros for extra insurance even though I paid for the excess waiver. Will not use again

Pros: From far the best rental company I rented from. Seamless process, not picky when returning the car, they make a good experience and we really appreciated it. It's our second rental from them, and I'd for sure recommend them around me! Congrats, keep up with the good work.

Cons: Nothing, really great service.

Pros: staff, price and car

Pros: Overall good service

Cons: 30min to pick up a pre-booked car is too long

Pros: They're very nice and everything was very simple, but...

Cons: The vehicle was dirty. We had all the time a dog smell in the car, it was not very confortable. I bought a perfume... I wasn't very successful with this idea!

Pros: Return was very quick

Cons: Shuttle bus didnt arrive. Couldn’t reach anyone on the phone and had to end up taking Uber to the rental spot. Car had a lot of damages prior to pick up and overall condition of the car wasn’t the greatest

Pros: Was never picked up at the airport. Called the number and no one answered

Pros: Good car, clean, diesel, unlimited mileage.

Cons: When I booked the total price with full coverage and free second driver was 308€ In the end I payed 434€ without full coverage and they didn't know about the free second driver. That was a bummer !!

Pros: Was quick and effective

Cons: Car could be more clean

Pros: friendliness, helpful

Cons: none...generally efficient...one of the better car rental suppliers.

Pros: easy find

Cons: wait

Pros: Nothing.

Cons: Representative unfriendly, car with lots of damage to passenger door.

Pros: Cheap

Cons: Everything Else

Cons: Car provided Some employees professionalism

Pros: Value

Cons: Lack of

Pros: Dropping off was perfect

Cons: We had to wait for 3 shuttles to come before it was our turn =W we took a taxi as we didn't have the time I rented a cabrio car. No explanation at all. Result: were unable to open the roof Telephone support not reachable. Tried 5 times and stopped after long waiting. They did not phoneback A lot of scratches on the car at the start. Impossible to mark them all

Pros: The shuttle

Cons: The staff were mean and nasty.

Pros: Friendly service and great call centre help. Very efficient and great value for money.

Pros: the pick up from the airport was really easy when you arrive at the desk of course you have to wait two or three minutes, because you will arrive there with some other people staff was fast working and friendly car was nice and clean

Cons: one of the staff members sold us the toll package even though we said we dont need it. she told us so long that it is not possible to visit the algarve without toll roads - even tough it was easily doable

Pros: Being able to pay for the deposit with an American express card. Sadly this is where it ended.

Pros: I' m renting with Drive on Holidays quite long time and I never had 1 reason of in-satisfaction. Always had good cars

Cons: I like the quality of service, no extra surprises payments. new cars.

Pros: Fairly quick and helpful

Cons: Queuing because of Covid

Cons: When we arrived at the car pick up point, we asked one of car rental agents where to go to rent a car. He said that we should "WAIT OUTSIDE". And I don't mind waiting outside. BUT, the key moment that we weren't told was that we should wait outside IN THE QUEUE. As a result of that a group of 10 people arrived from the airport when we just stood outside, and after a while we realized that we had to wait OUTSIDE IN THE QUEUE. We spent almost an hour waiting in the queue (((

Pros: The ease of returning the car and transfer back to the airport

Pros: Horrible customer service not replying and rude people

Cons: Horrible customer service not replying and rude people

Pros: Price, friendliness.

Cons: The disconnect between the online booking and then having to do everything over again at the counter.

Pros: Very efficient car pick up and return services

Cons: they do not have 24hr drop off garage

Cons: They tried desperately to sell me their insurance even though I have already purchased discover cars insurance

Pros: Drop off was fast and simple

Cons: Rental process was too long, staff was very unfriendly, even rude, and made offensive comments to us. Will never rent here again.

Pros: Only thing was that we got an upgrade of a car, otherwise the service was bad.

Cons: The agent at pickup seemed upset and disinterested in doing her job and provided a mediocre service to say the least. The car was also empty on gas and thus we had to take time to do that before heading out on our trip.

Pros: Nothing

Cons: The customer service was horrible! Unfriendly unprofessional. In my eyes criminals. 300€ for a tire which was loosing air and was like this since the beginning of the rental. The way they treat their customers was unbelievable. It took 1,5hrs and a big scene until the supervisor took care of the issue. And ahe was as unfriendly as the rest of her employees.

Pros: it is cheap.

Cons: I booked a Volkswagen Polo, but got a Nissan Micra. This is not an equivalent car, but an inferior car. The most disappointing part was the service at the pick-up/drop-off at Lisbon Airport. The employees were not interested in helping any customers, but rather kept on chatting with each other / inspected cars with three (!) persons / were very unfocused and gave the wrong documents.

Pros: Everything was good!

Pros: Not clean the car properly and not good behaviour on the staff very aggressive behaviour

Pros: Very good

Cons: Nothing to add

Pros: cooperative staff

Cons: everything was good and nice

Pros: Perfect

Cons: Perfect

Pros: The agents were attentive.

Cons: The pickup of the vehicle took quite some time because only one agent was available.

Cons: I couldn't even pick up the car

Pros: Molto disponibili e gentili

Pros: everything

Cons: nothing

Pros: AGILITY

Cons: MISTAKES ABOUT PAYMENTS

Pros: easy airport pick up and drop off

Cons: lady at initial check in was very unhelpful and rude

Cons: When we returned the car, staff were just standing around. After finally asking about a ride to the airport, we were told to load our own luggage in the van (we are septuagenarians) and again we had to unload our bags at the airport. The two young men who took us to the airport had no interest in helping at all. A disappointing end to an otherwise good experience.

Pros: friendly staff

Cons: car dirty , dinged , and not mechanically maintained.

Pros: Nobody show up

Cons: Didn't get the car

Pros: The price

Cons: if you need to drop your car before the plans, you do not get back the money back.

Pros: The cars are brand new and very good condition

Pros: were very thorough about checking for any damage on car when picking up car.

Cons: did not explain the keyless entry, gave free gps but no instruction on how to use it.

Pros: I got the car.

Cons: Car was delivered with virtually no gas in it - low gas light on in few minutes of driving. Car return disorganized: 1. did not get credit for returning half a tank of gas, 2. Had to ask for the receipt of the car, got no final invoice either. 3. Shuttle to the airport did not drop me of on my terminal - had to take the bus.

Pros: Emails worked well, answered queries relatively promptly. Efficient once you get to front of line. Included road assistance in price which other companies charge for.

Cons: Good except my refund process for engine oil I had to pick up due to low oil light coming on still in limbo.

Pros: Good price and friendly staff. Car was nice.

Cons: Bit difficult to find rep at airport(not a huge deal though). Took time to pickup car(was expected).

Pros: Very quick and easy

Cons: Car hadnt ben cleaned too well and also probably needed a service

Pros: Cheap car hire

Cons: Unprofessional staff at pick up.

Cons: Far from airport and no help from the driver Only open 8 am to 8 pm and no drop off for the car if you have early flight like mine at 7 am had to drop it evening before and take a taxi to hotel and taxi next morning to the airport not happy

Pros: Good price and easy process of getting there

Cons: I was unfortunate to get a representative who was off hand and difficult despite all attempts to be polite to him. He said that as my FULL passport name wasn’t on my credit card it would be accepted. A card with my initials in also would not be acceptable. He clearly didn’t like me or me being there and I felt unwelcome. If he could have thrown the paperwork at me he would have. This was not the case for the manager. He apologised... but that was it. The car smells of smoke

Pros: Fast attendance

Cons: The car was not economic

Pros: Liked the price and the service.

Cons: Returning the car in Lisbon was a little complicated for me.

Pros: The car was OK.

Cons: We spent about one hour from midnight to 1+ am waiting for the pick up at the airport, with our one year old baby, our flight was on time but they were not, the rental agent was rude, I ask them to check if the baby seat was installed correctly, and they started complaining in Portuguese about this "foreigners", what they did not know is that my wife is also Portuguese so understood everything and replied to them, they did help out of shame right after. Pick up was a very bad experience.

Pros: Quick & honest

Cons: N/A

Pros: Fast check in and drop off. Helpful info provided at check in. Also, had to contact DriveOn Holidays a few days before by email. Received very prompt and helpful service.

Cons: Nothing to note

Pros: Very good company for reliability

Pros: Nice staff and felt as though i was not going to be ripped off, as with some other companies.

Cons: No loyalty program as i tent for 15 weeks a year in Lisbon and want some way to benefit me staying with Drive on Holidays

Pros: The fact that I know never to use them again

Cons: Everything.... but mainly being given a car with no brakes and not being allowed to replace

Pros: You can extend car hire online and not have to take car back to Lisbon

Cons: Give different car group to what was booked, causing problems when you want to extend online

Pros: Clean and safe vehicle

Cons: Waited over 1hr to be picked up at airport for shuttle run. Then I ended up spending more money on getting a taxi to the place otherwise who knows how much longer I'd of waited

Pros: they didn't give me the car i asked about they charged me over price and it was to long to get the car waited to much

Cons: nothing

Pros: fast pick up, easy drop off

Cons: old scratched car, transfer airport to site and back very busy

Pros: Good value for the money, helpful staff

Cons: a bit long time to pick up the car

Pros: Value for price ratio is very good. Everything worked out in general.

Cons: Pickup is a bit time consuming with the transfer from the airport. Car wasn't very clean at pickup, but ok.

Cons: Few attends, insufficient support and long lines

Pros: Customer service was quite friendly and provided exhaustive explanations on the final bill, as well as full details on motorway electronic tolls.

Cons: All in all, total rental costs were not really cheap (approx. 30 EUR/day for 15 days). And then, there were of course motorway tolls and gasoline...

Pros: get away from this company if you have time

Cons: this is the worst company wen I returned the car they left me in the street, streets with no sidewalks,old buildinds when I asked for help they call for the next person and one guy came to push me outside

Pros: quick drop off

Cons: no communication during pick up

Pros: Good but lack of car at buzy season

Cons: Simple way to pick the car

Pros: Quick and efficient

Pros: Nothing. They try to get more money.

Cons: Everything. Bad company.

Pros: The people when dropping car behind counter were very nice, and shuttle drivers as well as the car inspection people. All super!

Cons: The lady at airport was rude and obnoxious and people behind counter when getting car were as well

Pros: I returned my car before the time but the transfer time to airport was exceeded by more than 30 mins and I booked a cab from the rental company to airport. They should have more transfer buses for smooth and quick transfer to airport

Pros: Excellent service and explained the rental condition.

Pros: Nothing

Cons: 3 hours to wait for car, no offer of refreshments, no where for young child to wait.

Cons: Pick up at the airport was difficult with unfriendly representative that kept talking to each other instead of providing us with basic information . big mess with tons of people when we brought the car back. no waiting time but hard to understand where to go.

Pros: agility and simpathy in the moment of renting.

Cons: the wheels of the car was not aligned and it was very difficult and not clear where to find it in the airport lounge. I tryed to call to the office, waited 20 minutes in line, but no one answered the phone.

Pros: Very friendly staff, great service.

Cons: The wait to collect the car

Pros: Friendly, knowledgeable and fast service!

Pros: Contrary to some previous experiences with other rental cars I can truly say that I was well impressed with the service, car and customer service of Drive on Holidays.

Cons: There is always room for improvement and I noticed the amount of waiting time for the call to be answered once you call in.

Pros: Scratches worn tyres awful

Cons: They gave me a diesel car with no fuel and no fuel anywhere as strike

Pros: Decent prices. Quick pick up and delivery from the airport

Cons: The agents were not very friendly.

Pros: drop off was simple and easy

Cons: The person who rented me the car needs to be fired. It took forever and he resorted to personal attacks to try to get me to buy extras

Pros: From my experiences with car hire companies at Lisbon Airport, Drive on Holidays are better than the rest in regard to Customer service although there is probably room for improvement.

Cons: On returning of the car to Drive on Holidays depot, it was rather manic, and this was only March, I dread to think what July would be like. Their good value hire prices have caused this.. Maybe they should look for bigger premises and hire a few more staff....

Pros: Very little

Cons: Hidden costs that required paying for at the time of collection. The car was covered in scratches and part of the inner floor was missing from the front passenger well. The tyres required inflating soon after collection and as we faced a 4 hour drive at the time of picking up the car, we were disappointed to find that it had only a quarter of a tank of fuel. This obviously required a stop on the motorway to fill up at increased cost (due to it being on a motorways).

Pros: Easy to deal with. No surprises.

Cons: Car had a service light on but were later told it wasn't reset when the car was last serviced.

Pros: Everything. Price, quality, service, professional etc.

Pros: No comment

Cons: No comment

Pros: Good price, nice people

Cons: It took some time to get the car from Lisbon airport

Pros: fair overall

Cons: time to wait for car and the and the condition of the car.

Pros: péssimo serviço, nunca mais vou usar os serviços da Drive on Holidays

Cons: demoraram 1 hora a entregar a viatura não anularam o valor da caução na totalidade o carro estava em pessimas condições com várias avarias

Pros: This is a scan and i have filed a formal complaint in their complaint book

Pros: Nothing

Cons: tried to charge me $30 euros to drop off the car before 8am even though we may miss our flight even though he had employees there working. late over 2 hours to pick us up at the airport. If you don't offer cars that early don't offer it!

Pros: Straight forward and easy.

Cons: Drive On Holiday Representative too pushy selling additional insurance when I already purchased full insurance from Discover Car Hire.

Pros: I could rent a car.

Cons: - not well organized - car not ready - time needed to pick up the car - no baby seats in the shuttle bus from the airport - driver of the shuttle bus was in a bad mood and showing it - it is mandatory to block the full amount of the deductible of the insurance (1900 euro!). If you can't, the prices to reduce the deductible are very high!

Pros: The agents were nice and helpful.

Cons: Very hard to locate on return trip to drop off car as our GPS would not locate by address.

Cons: The wait time. We were ignored for 1 whole hour before we got our car. I asked the supervisor for help, he said one moment and then walked away not to return. And when he did return didn't come speak to me. Terrible service. I would not recommend this company to anyone.

Pros: Excellent!! I will definitely book for next time!

Pros: Nothing.

Cons: The sales rep was not attentive to my needs or concerns and gave me no recourse to fix any issues I had.

Pros: Clean cars and good prices.

Cons: Low range cars and basically I had no other choice then to take the alternative car they offered. Pickup is to far from airport. Staff was not very attentive, with the usual insurance and extras pushing atitude.

Pros: Easy to find at the airport with shuttle. Office was quick and efficient. Nice customer service representative.

Cons: I feel that the car they gave me had issues:1. I feel that it wasn’t the car in the same class as my reservation. 2. The car itself was dirty, and already severely damaged by previous customers. 3. The car required an oil change and when I asked about that, the representative told me that it wouldn’t be an issue. Overall I had i great experience with the company but the car itself was horrible

Pros: Nothing

Cons: Drive on Holidays are professional scammers and fraudulent con-artists

Pros: Picking up the car was easy and pleasant.

Cons: That we were charged more than the daily rate we had been paying as a penalty for returning the car "late" when we didn't even know it was late as we happened to pick it up 45 minutes early. I read the reviews to avoid this company for these kinds of reasons and I didn't listen. That was a mistake.

Pros: The staff are friendly and helpful

Cons: The place appears to be understaffed as the wait times were excessive. We had to wait for over 2 hrs to get our car after we were told that our original one was broken. The delay in departure meant that we missed things our first day.

Pros: Car was nice.

Cons: The insurance surcharge is my biggest issue. We rented the car for $400 and then added 220 euro extra which almost doubled our cost for the rental.

Pros: Drop off was efficient

Cons: Please see comments above

Pros: Nothing

Cons: The attendant was extremely aggressive about pushing for me to get the insurance to they point he said "you are renting an automatic car in Portugal, which nobody uses, you know anyone could scratch the car or break the windows because you're a tourist" I ended up paying for it. Also, they rented me a wifi hotspot that never worked and didn't give me a refund.

Pros: it was better than expected

Cons: agent that assigned us the car was so rude. the same can be said about the driver of the bus back to the airport. so rude it ruined our day

Pros: Friendly, straightforward, great price

Cons: Long wait (about 20 minutes) to see agent for pick up. Bathroom at rental office was very smelly.

Pros: they taught me to NEVER rent from them again.

Cons: Bad service, liars about condition of car, customer support didn't do as promised, both vehicles sucked! In the US a MERCEDES would never be as crappy as your product...

Pros: Fast, pleasant service.

Cons: There is nothing not to like!

Pros: New clean car, drop off was a breeze and it took 3 minutes.

Cons: I was robbed and charged double what was originally quoted and confirmed, they take advantage of tired travellers with not many other options to go to another car rental since the offices are out of the airport. I will not recommend and will tell friends and family to steer away.

Cons: Agent was rude and was cursing In front of children.

Cons: Agent was rude and used profanity In front of children whilst we were there.

Pros: Muito eficiente e preço bom !

Cons: Tive que fazer NOVO SEGURO, o que eu paguei pra vocês não valeu, GOSTARIA QUE VOCÊS CANCELASSEM O SEGURO QUE EU FIZ COM VOCÊS E ME DEVOLVESSEM O DINHEIRO!

Pros: Very easy to book great price and car

Cons: We were not told the exact address to return the car and went to the wrong place and nearly missed our flight someone said at the car rental that this happens a lot and the girl giving us the car should have told us to be careful if it.

Cons: we experienced a flat tire during the trip and we replaced the tire ourselves and not only did the company not offer to reimburse us they wanted to charge us extra for it not being the same brand tire. Also the car had two different brand tires on it already and the car was given to use with a "check engine" light already on the car. Very rude staff and would not use or recommend again

Pros: The car was clean

Cons: there was 108 € over price insurance that I didn't read when I booked the car on iternte. If I knew from the beginning I would never rent the car. You have to be clear. I will never rent a car there again

Pros: none

Cons: expensive - no match between price on site and price after reservation - being caught up at that rental place outside nowhere being unable to change.

Cons: Pressione x nuova assicurare auto

Pros: The service was very friendly especially Alex

Pros: Nothing.

Cons: Inefficient employees, car in poor condition.

Pros: The gentleman that helped me with the pickup was just the best. I had trouble using the credit card and he did all he could to speed up the process.

Cons: Better sign at the Meet and Greet area.

Cons: The final price was almost ten times higher in comparison with the initial price. I paid a lot of money for a shitty car, a kind of money that I never paid, not even in most expansive countries.

Pros: Nice people, all went well

Cons: Nothing

Pros: They know how to terrorize people. And I'm sorry because discover car hire seems to be a good service

Cons: It is said that in Naples (Italy) people are the best "mind blower" in the world! They use specific methods to force you to buy something or a sort of thretening smile to persuade you in buying something. It is not true... also in Lisbona drive on holiday office there are people with the same attitude!!!