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Budget at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Nice and easy transaction.
Cons: N/A
Pros: Competent person.
Cons: The long waiting time to be served - long queue.
Cons: We were told at the check in desk that we could not get to Faro without using the toll roads. This was untrue as at the end of the holiday we returned to Lisbon without using toll roads. We were also charged two extra fees which we did not realise at the time. She whizzed through the screen and we did not notice the added fees. We were very unimpressed by your member of staff and as a result will not be using Budget again.
Pros: The Budget personnel were friendly enough, on collection and drop off.
Cons: Being told that "because we booked through Discovery Cars and not direct with Budget", we weren't eligible for receiving the larger sized car we had specifically chosen, booked and paid for. Being offered a small car which we couldn't fit in to, let alone our bags, wasn't correct. After wasting time trying to fit into the 1st car we were finally given a "medium" sized car, which was barely okay for our 3hrs drive to Sagres. Not happy with this situation - very poor practice all round.
Pros: good drop off
Cons: dificult to find collection point. Unprepared agent for scheduled collection Understaffed bureau Extremely slow collection and inout of data already supplied during the booking. Collection of another car from alamo in UK took 3 minutes. Budget in Lisbon took 90 minutes and we jumped the queue.
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