Masterkings at Lisbon Airport

Pros: Customer service was the very best.

Cons: There was nothing to dislike.

Pros: Our car was vandalized and the management were reasonable in a settlement amount.

Pros: Again customers service

Cons: Always attentive and helpful when we communicated with them

Pros: Friendly, helpful, honest.

Pros: Friendly staff, good car

Cons: Nothing to dislike.

Pros: Helpful active staff

Pros: The staff are attentive and are concerned about safety. They explain the rules and regulations simply.

Pros: Very helpful agents, don’t try to pressure you into buying full insurance

Pros: Friendly and helpful staff

Pros: They were prompt, friendly, accommodating and provided a clean modern car.

Cons: Nothing

Pros: Prompt pickup and drop off. Ease of completing paperwork.

Cons: Service was good. Car provided was tired.

Pros: see above

Cons: A few bruises on the car when picked up but all was noted. Windshield wipers were noisy, likely new ones.

Pros: Excellent service

Cons: I was overcharged for two issues: cross border price and additional driver

Pros: A few small bumps and scratches on the car were pointed out to us at pick-up. The agent was careful to record all, with clear reassurance that we were in no way responsible for them. Car to be returned with fuel at similar level, no need for fuel receipts.

Cons: I had no complaints at all.

Cons: A number of warning lights came on towards the muddle of our 5 week vacation

Pros: The team and service was excellent, would strongly recommend

Pros: This company is unethical. I declared an incident Dec 18, 2025 both by phone and email and they were appalling. I needed to involve consumers affairs in Portugal just to force them to accept the receipt of my email.

Pros: The efficiency of the team.

Cons: Nothing to say

Pros: Good service, no sales pressure, pleasant atmosphere, helpful employees.

Cons: Nothing really. I would have preferred more car choices.

Pros: The car conditions and the team members working at Masterkings excellent

Pros: Atendimento rápido

Cons: Seria melhor tanque combustível Full to Full

Cons: Voiture livrée avec moins du quart d'essence donc obligé de trouver une station service pour prendre correctement la route. Arrivé à l'aéroport à 18h, pas de navette ! Impossible de joindre l'agence par téléphone, le numéro sur le contrat est à Faro (agence fermée) et j'avais pris la location à Lisbonne. Après 1h1/4 de tentatives de coups de téléphone j'ai pris un taxi (prix 20 euros) pour me rendre à l'agence. Aucun geste commercial de leur part

Pros: Very friendly and efficient team. Smooth pick up and return process. Car was in good condition.

Pros: car was new = 10 car was empty of gasoline = 1

Pros: Excellent rental car company in Portugal. Easy to find. Very helpful staff. Great cars.

Pros: Took time to explain thh by e vehicle and how to get to Lagos.

Pros: Employees very helpful and professional

Pros: Courteous and Professional. Would recommend to anyone looking for a car rental. Will use them again!

Cons: The only thing I didn't like was having to pay extra to drop off car at 7am.

Pros: The Young lady who looked after us was very helpful and professional.

Pros: The agents on pick up and drop off were very helpful and pleasant. Car was also in good condition and very clean.

Pros: The agents at the counter were super friendly and everything about our transaction went so smoothly and quickly.

Cons: Unfortunately our trip was cut short due to my mom having a stroke back home, we needed to return car early and I was hoping for a credit back but it didn’t happen.

Pros: We’ll organised, nothing hidden in the fine print, very helpful and informative staff.

Pros: Good Service Employees very gentile.

Pros: Everything was easy and flowed

Pros: Friendly staff Nice price No hassle

Cons: Car with some scratches but was working well

Pros: Very helpful and friendly to work with.

Pros: Great value for the money. Helpful staff.

Cons: Only issue was that AC was not functioning, not a significant problem as my rental was mid-March to April 30th.

Pros: The whole experience was excellent. Bruno was great to work with. Would highly recommend.

Pros: Staff provided very good service.

Cons: When I had an issue with tire pressure the Master king staff in Faro wanted to charge me lots of money to have tire checked.

Pros: The agent explained very well everything we needed to know to drive in Portugal and Spain.

Cons: GPS provided had old maps and didn't find some destinations. I suggest to update GPS systems to have modern maps.

Pros: Attitude and helpfulness and ease of getting and returning the car.

Pros: exceptional service. They were fantastic. Great customer service. They even loaded our bags into the Uber after we returned the car. We will use them again.

Pros: Fast Friendly reliable car

Cons: nothing

Pros: Fast and efficient

Cons: Nothing

Pros: Staff always very helpful

Cons: All good

Pros: Reasonable cost

Cons: 1/4 tank of gas, tires low on air, not airport pickup of vehicle & no ride to hotel after return of rental

Pros: We got all the information we needed before leaving with the car. A change we needed to make was willingly made.

Cons: One small confusion on arrival at the airport. We thought someone would be present to take us to the pick up location. However, we had to make a call to the office first. This was not clearly stated in the email we got.

Pros: Through Discovery Cars.

Cons: Nothing, it was great.

Pros: The staff was friendly, courteous and thorough.

Pros: Quick pick up process and easy to get out of city from this location. Very friendly and efficient staff. When returning the car the staff drove me to my hotel nearby as I was not flying until the next day.i could have walked but appreciated the drive.

Pros: They had great service and very pleasant representatives!

Pros: Friendly , on time, great service

Pros: Price

Cons: All was OK

Pros: Everything!!

Cons: Nothing, everything went perfect!!

Pros: Friendly staff and excellent to deal with. The staff went over the car with me before delivery and pointed out any defects. Handing the car back was quick and easy. Great value, and car was in excellent condition

Cons: A bit of a delay in being picked up at the airport

Pros: easy to communicate and they were extremely helpful

Pros: Nice car, reasonable value for the rates, easy check out/in....

Cons: None.

Pros: Customer service outstanding. Professional, practical and very helpful. The proprietor went the extra yard to make it very pleasant.

Pros: Friendly staff!

Cons: You should change your website to reflect your new location.

Pros: The personnel at the station were very helpful and very friendly

Cons: I wanted to extend my rental and call several times dicovercars and master kings but each office asked me to contact the other. Had to gave and rent another car 😒

Cons: There was a disconnect on the pickup since we did not have flight info because we flew in days earlier and wanted the car following our stay in Lisbon.

Pros: It had a huge dent on the side which did not reflect well.

Pros: Very professional and excellent modern building /facility. Fast service, good English, fast trip to airport, no hassles at all. Very helpful

Cons: ALL good!

Pros: They are extremely friendly and efficient. Everything was very smooth and enjoyable.

Cons: N/A

Pros: We definitely recommend Master Kings for your car rental, we rented a 9 passenger van, had only like 10000k the only negative is no tinted windows to keep the interior a little cooler but overall great vehicle.

Cons: Service was awesome.

Pros: Automatic car

Cons: its not a pleasant driving car

Cons: Beim Abholung war niemand da wie vorgegeben. Ich musste telefonieren und länger warten. Das Auto war nicht in einer Fahrbarzustand. Alle Reife waren abgefahren, fast kein Profil mehr. Ich musste Richtig diskutieren, dass ich ein anderes Auto bekam.

Pros: Friendly staff.

Cons: Car wasn't delivered in proper conditions (dirty and empty fuel tank.

Pros: Eva who was based at the Lisbon car hire office lent us her personal us fob adapter so our apple usb was compliant with the vehicle which was hugely appreciated and meant we could access Apple Car Play.

Pros: Perfect good

Pros: Very friendly, explained everything clearly

Cons: The instructions as to where to catch the shuttle were a little unclear BUT we made it just fine

Pros: Costumer service was excellent definitely using them on my next rental

Pros: Amazing very nice and professional

Pros: They were very nice and quick.

Pros: Friendly helpfull staff

Cons: service was great, they were just short staffed on my return due to employees no showing up

Pros: Pick up and drop off was smooth. Friendly staff at both visits. I was renting a car for the second half of my trip with another rental company and the representative graciously gave me a ride to the other company. Unexpected but truly values. Well done Master Kings, you hired the right people to provide the ultimate customer experience.

Cons: All was excellent.

Pros: The staff was great!!!

Pros: Return process and drive to airport was quick and efficient

Cons: Car was quite damaged and older. It took us 1h30m to pickup the car and get underway. The forms processes and way of working seemed prehistoric and not a modern car rental worthy

Cons: a small scratch cost me 450 euros. + they won't unlock the deposit for a long time

Pros: Everything

Cons: Nothing

Pros: We thought everyone was pleasant and nice .

Cons: We feel it would have been nice to have a lift to our hotel . We brought the cat back a day early because of the early flight . Had to bay for a taxi to hotel,

Pros: Super

Cons: It was ok.

Pros: They were kind and helpful and provided a great car for the money. They answered all of our questions and were very attentive.

Cons: The website said they were open until 8 and we tried to drop off the car at 7 and they were closed. That caused us extra stress having to drop off the car prior to heading to the airport. Picking up the car was a long process

Pros: Very efficient and friendly.

Cons: Nothing. Everything was smooth.

Pros: Very polite and professional. Went very smoothly picking up and dropping off the car

Cons: It took a while before we were picked up from the airport. Not informed about the required additive for diesel engines

Pros: Very friendly staff, they took the time to explain everything. All was straight forward, no bad surprise. We dropped off the car in different location than pick up where there was no office so they met us at our accommodation ! Very convenient ! Would definitely rent again from them.

Pros: Friendly staff and good vehicle condition!

Pros: Very friendly and helpful

Pros: Bruno was fantastic at check in and Eva was amazing at check out! Fast, eficient and professional customer service.

Cons: Their 8am to 8pm opening hours. Drop off can be arranged at later hours but you have to call, schedule and pay a fee for dropping the car off when they are not open.

Pros: Very helpful with instructions about the car and very nicely explained we should take a video of the outside of the vehicle.

Cons: The rental property was somewhat difficult to find.

Pros: Excellent customer service!!!

Cons: When tried to drop off car, no agents at site. Had to wait 40 minutes. Very unprofessional

Pros: Presteza no atendimento.

Pros: Hidden fees, extra charges, baddddd customer service

Cons: Good car

Pros: Very good.

Cons: The same

Pros: The service at both Lisbon and Faro was marvelous and very friendly.

Cons: Wrong address underscored for turning in the car at their Faro location.

Pros: Fast and profesional service. No hiding of prices. Fuel policy is to return car as given.

Pros: Shuttle service

Cons: Amount of time spent receiving the vehicle, I think they were just short on staff that day and there was an issue with a rental ahead of us. Their system seems to need to go through a lot of steps though to get you the car. A more streamlined way of the desk agents filling out customer information is needed.

Pros: 10 on everything but won’t let me just select 10. Very friendly and professional

Cons: All excellent

Pros: All the above items were great.

Cons: Nothing was wrong or troublemaking.

Pros: Profissional, quicker and the staff were very friendly.

Pros: Very friendly. Easy return and ride to airport.

Cons: Pickup from airport was confusing based on instructions. Made it seem like someone would be waiting at the airport, but required a call.

Pros: The gentleman that ran Masterkings were friendly, fast and made a lot of effort to make sure we understood all our details, in English for us, and shuttling to and from the airport was great!

Cons: No complaints! This was a very good experience renting a car in a foreign country. Great service. Plenty of car types to choose from. Requested car was exactly we got. Transaction was easy, even with my US credit card.

Pros: Staff were nice but hard to find and charged us more money because of pick up time

Cons: Don’t know where the screw up was but finding the proper phone number for the pick up and waiting for it and then being charged and extra 30 euro was a bad experience. They blames discovery cars and shrugged their shoulders. This wrong info should not be made the clients fault but it was. A bad experience all the way around. I will never use either company again.