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Rent-a-Star at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Friendly professional staff, and accommodating. They bring customer service to the next level!
Pros: The car was nice. Not as new as I would expect. It was a 2020 model.
Cons: It took a very long time to work through the process of picking up the car and dropping the car off. Drop off took an hour and a half. Neither pick up nor drop off staff were fully familiar with how things worked. No instructions about the car were given - I wasn’t even told it was diesel. Staff were unable to release the €1950 security hold on our car. In the end we had to trust that it would be taken care of because we needed to get to the airport. The cleaning charge was a joke.
Pros: efficiency and pleasant
Cons: all was good no complaints
Cons: I paid more for a diesel car and when arrived I received a petrol car. I asked why,and it was told me that was the same.
Pros: Picking car up
Cons: Being accused and them wanting to charge us for something we didn’t do
Pros: Agents went over the car carefully with you, car was very clean
Cons: Agent was pleasant, drop off at the airport was quick
Pros: Everything very good
Cons: Hidden charge of €45 for pick up after 6pm. I was it is in the terms and conditions but ‘no one ever reads that document’. Scanned the document afterwards and couldn’t find it anywhere!!!
Pros: Very close to airport, courteous service.
Pros: Do not take into account the needs of tourists they only care about money, very expensive when you ask for one more lonely day to stay with the vehicle
Cons: Although I bought full insurance from them that the salesman sold me which covers everything from everything in addition to my personal insurance still at the end I returned they checked the vehicle carefully
Pros: They have no car available
Cons: They have no car available
Pros: The desk representative was kind and the service was good.
Cons: The car I rented wasn't anymore available and was rented to someone else. The car I got was more expensive and they said that I hadn't bought an insurance, although I bought the full insurance and to get the car I had to buy an additional insurance. I said to them that I bought the full insurance but they said that I didn't. So I had to pay approximately 170€ more than the original agreement.
Pros: Through a broker online
Cons: Several things: forgot to tell me about to clean car prior to delivery só extra charge, forgot to tell me about via verde not included.at delivery they only accepted cash for 230 eurs so had to drive again and pick money.
Cons: The rental desk is not easy to find...you need your GPS to locate it.
Pros: Waited over an hour
Cons: Didn't speak english properly