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Rent-a-Star at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Friendly professional staff, and accommodating. They bring customer service to the next level!
Pros: The car was nice. Not as new as I would expect. It was a 2020 model.
Cons: It took a very long time to work through the process of picking up the car and dropping the car off. Drop off took an hour and a half. Neither pick up nor drop off staff were fully familiar with how things worked. No instructions about the car were given - I wasn’t even told it was diesel. Staff were unable to release the €1950 security hold on our car. In the end we had to trust that it would be taken care of because we needed to get to the airport. The cleaning charge was a joke.
Pros: efficiency and pleasant
Cons: all was good no complaints
Cons: I paid more for a diesel car and when arrived I received a petrol car. I asked why,and it was told me that was the same.
Pros: Picking car up
Cons: Being accused and them wanting to charge us for something we didn’t do
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Rental Conditions
Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 99 years.
A senior driver fee applies to drivers over the age of 70.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
The following payment methods are accepted: Cash, Visa Debit Card, MasterCard credit card, VISA credit card, MasterCard debit card.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Information on the exact fee amount is available by request.
Crossing country borders is only allowed for European Union countries.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Pick-up & Drop-off
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