Rent-a-Star at Lisbon Airport

Pros: Instruction are clear

Cons: The car had to come back clean but not easy to clean a car when on vacation Shuttle not easy to find, nobody told i had to call the companie to have the shuttle

Pros: friendly

Cons: Unexpected extra payment for washing the car, apparently that was not included in the price, 15 euro extra

Pros: Very Quick and helpful service. They were even kind enough to drop us at the airport after returning the car

Pros: Car in good conditions, minor scratches, but smelled cigarettes and I could not choose a different one. The agent removed the mandatory car wash fee to compensate for the delay.

Cons: There was no one waiting in the airport, as described. Check in was too long and they had a glitch in the system. When I arrived to drop off the car at 9 am, there was no one there and the store was closed (supposed to open at 7 am). There was no message left or instructions. I called the number in the contract and nobody answered. It generated a lot of anxiety.

Pros: Excellent. Great little company. No issues, quick pick up, and high quality car

Pros: The car and returning it.

Cons: Hidden costs and unpleasant experience to collect the car.

Cons: Car was not available. Initially stated delay would be 40 minutes. After 3 hours, agent stated that he did not know when car would be available but probably that night (this was now 8pm ).

Pros: Great car at a great price.

Cons: Did not provide the dropoff address on the rental document and kept all my initial paperwork. Lucky we had address from our original bolt request to get us to the rental office originally.

Pros: Excellent car, service and price.

Pros: Good cars, no lines. Nice staff.

Cons: Mandatory cleaning fee that wasn't advertised and made it more expansive. Slow pick-up and drop-off.

Pros: My third rental from this company. They have an outstanding service, very pleasant and a helpful team. Thank you again and I’ll see you soon.

Pros: As promised

Cons: Didn’t meet at meeting place and had to call for pickup. Instructions should be clear to call and that nobody would be at meeting spot

Pros: Super easy nice staff to deal with, cars great, maybe get better location but is fine even like that!!

Pros: The efficiency

Pros: Everything was explained well, the shuttle service is fantastic and we were reassured that if we had issues on our trip to call the office and someone would help us.

Cons: The car controls were not reviewed in detail and they were very different than what we were used to. But we didn’t ask either so that was on us.

Pros: Very professional and prompt. A pleasure to deal with and will definitely return.

Pros: Mercedes for a great price!

Pros: Easy pick up and drop off. Very friendly and helpful stuff. We got an upgrade, instead of smart they gave us Mercedes B class automatic so we are more than satisfied :)

Pros: This one was one of the easiest and fastest, hassle free rentals.

Pros: Excellent

Cons: Nothing

Pros: É a melhor de todas outras agências que já aluguei o carro.

Cons: Não muita burocracia para alugar, o processo de aluguer é muito simples e rápido, não preciso caução para portagens e nem para combustível, os carros são sempre limpos e novos, o pessoal são todos simpáticos e atencioso. É realmente um serviço de top,

Pros: car guarantied

Cons: need to call for pick up at arrivals

Pros: Quick, efficient friendly staff. Great car for the value.

Cons: We liked everything about Rent A Star

Pros: They give you the car they advertise! This is a unique company, 100% recommend. I do not bother with other companies if they availability.

Cons: Nothing.

Pros: Price and ease

Cons: N/A

Pros: Too far from the airport didn’t have the address the receipt they gave us didn’t even have the correct address Miss my flight I will never use that

Pros: Every single Rent A Star employee was excellent, polite and helpful.

Cons: No one was at the terminal to check us in. I wited 30 minutes and when no one showed I called and was informed that I should have called rather than wait by the Vodafone store as Discover cars reccomended.

Pros: Fantastic car rental company. Will be back again. Great agents, but the process is a little slow

Pros: Made a strange noise.

Pros: Price was right!

Cons: Nothing

Cons: my car broke down in Porto on the first day -- got it towed by rental agency couldn't get to Lisbon to get replacement, so asked for cancellation for rest of trip only had car for one day but got charged for 14 -- no response to emails sent to support

Pros: The car had a dent on the back door passenger side when I picked up and visually doesn’t look attractive but overall a great car.

Pros: Excelente carro

Cons: Carro era híbrido mas não foi fornecido os cabos para carregamento plug in.

Pros: Lovely car at a good price.

Cons: Nothing. All good.

Pros: The customer service reps explained things well. I had problems getting back to the office as it's in prior velho not Lisbon.

Cons: The service is fine.

Pros: the whole experience was great

Cons: nothing bad to say

Pros: You get what you rent, including the car model!

Cons: Nothing.

Pros: Thé cleanliness of the car, you understand easily why they ask you to pay 15 euros more for it (or you Can try to do it on your own)

Cons: It's not easy to understand where and when you can find their Shuttle when you arrive at thé airport

Pros: Very friendly and on time.

Cons: Maybe vehicle could have a full electric charge?

Pros: Very professional.

Pros: Didn’t like anything, extremely unprofessional, and don’t represent your company at all.

Cons: Extremely unprofessional, I’ll be emailing you to explain

Pros: They rent what they advertise.

Cons: They didn’t ask if I wanted a toll device.

Pros: Nice car

Cons: The rental office is terrible to find, no sign posts. If the van wasn’t outside I would still be looking for it. Charged extra €45 for out of hours and this wasn’t advised in quote. Then had to wash the car before returning or €25 fine. Car had quite a few marks on it. Had to wait ages for car collection after a long flight.

Pros: After reporting an issue with original car they provided a replacement in different city close to our current location

Pros: Super service

Pros: Really nice top of the range, fully loaded with options, affordable prices, very friendly staff.

Pros: Everything

Cons: Nothing to add

Pros: They helped me twice to pick up a car earlier than the reservation stated. Agent also took us for a drive for us just to experience that model.

Cons: Car had funny cheap perfume smell. We found a vile of source in door pocket. They need to clean cars better.

Cons: No desk or kiosk for meeting at airport. Had to call to get picked up. I booked for 7am but was told when I called I had to pay a fee if I wanted pickup before 8am. Drive is about 7km from airport. There is a cleaning fee €25 you need to pay.

Pros: Customer service excellent

Cons: The pickup was TERRIBLE. The staff were incapable of providing useful directions - just tell people to wait outside the Vodafone store. Over an hour wasted

Pros: Car provided and price.

Cons: No one was picking up the phone upon arrival at the airport. It was outside office hours car collection but was afraid it will not happen. 30 minutes waiting for pick up since I called for first time. So far no invoice delivered by email so not sure what my final charges are.

Pros: Great car, great rate. Smooth dropoff and shuttle service back to the airport.

Pros: Overall condition of the car

Cons: they scammed me into paying an additional fee

Pros: Excellent car and I really appreciated the upgrade that I was offered. The rental agent was very friendly and personable as well.

Cons: Would have preferred pick up at the airport rather than having to take a shuttle which added time to picking up the car.

Pros: It’s perfect

Pros: Very helpful and good choice of cars

Pros: Very efficient and no long waiting in line. The agent was really good and friendly.

Pros: They were efficient and helpful, assisting us with everything including directions and reminders to carefully inspect and take photos of the car before & after.

Pros: Great rent a car in Lisbon. AAA+++

Cons: Was not at the airport as advertised had to get a car to take us to the rental place, ten mins away. Took a long time to do paperwork. We were told we had to take the car back washed and cleaned or they would charge us €25.

Pros: We had a great experience, thank you

Cons: -

Pros: Nothing. Right from the get-go, I felt cheated and that they were trying t take advantage of me with additional hidden costs.

Cons: Trying to fleece me. Even at drop-off, they kept trying to refund my rental deposit, but the machine wasn't connecting. This was fishy to me and I kept insisting. Only after the 5th attempt, at my insistence, it finally worked. I just felt that the customer service was very poor. Will not be renting from them again.

Pros: Friendly personnel, rental car was the correct car model, overall condition of the car, cleaning car

Cons: Surprised with hidden costs associated with the car rental (mandatory cleaning €25 and excess cost €60 due to the late pick-up (flight delay) after normal office hours) that were not specified in the Discovery Cars website.

Pros: Easy, painless service. Great car for for a very dissent amount of money.

Cons: None.

Pros: Car was clean, the agent professional and very clear on options and very positive.

Cons: Did not like that I had to do a maintenance service on the car. But it was a easy one. The car need AdBlue because of the diesel. Just hope they pay me back about $25.

Pros: Cars are quite new and in great condition

Cons: Had to pay 15 Euro to clean the car when we returned it. You would thinks after a 9 day rental, they would waive the fee.

Pros: A very efficient pick-up and drop-off team. The cars are in very good condition.

Cons: They don't have a representative at the airport, you have to call the office, which is quite difficult for those who don't have roaming.

Cons: They added on hidden costs so what you advertised was not what we got. Unlike most rentacar agencies they charged for a child's car seat, added on taxes and costs due to the driver's age. Their hours were not flexible so drop off had to be done early.

Pros: Friendly, helpful personel.

Cons: Long time spent on pick up. Necessity of going back to the office to change the car beacause of car fail.

Pros: Price

Cons: The list is to long to explain the stress this company caused me! Starting the day I arrived.

Pros: Friendly and solution oriented staff

Pros: Friendly professional staff, and accommodating. They bring customer service to the next level!

Pros: The car was nice. Not as new as I would expect. It was a 2020 model.

Cons: It took a very long time to work through the process of picking up the car and dropping the car off. Drop off took an hour and a half. Neither pick up nor drop off staff were fully familiar with how things worked. No instructions about the car were given - I wasn’t even told it was diesel. Staff were unable to release the €1950 security hold on our car. In the end we had to trust that it would be taken care of because we needed to get to the airport. The cleaning charge was a joke.

Pros: efficiency and pleasant

Cons: all was good no complaints

Cons: I paid more for a diesel car and when arrived I received a petrol car. I asked why,and it was told me that was the same.

Pros: Picking car up

Cons: Being accused and them wanting to charge us for something we didn’t do

Pros: Agents went over the car carefully with you, car was very clean

Cons: Agent was pleasant, drop off at the airport was quick

Pros: Everything very good

Cons: Hidden charge of €45 for pick up after 6pm. I was it is in the terms and conditions but ‘no one ever reads that document’. Scanned the document afterwards and couldn’t find it anywhere!!!

Pros: Very close to airport, courteous service.

Pros: Do not take into account the needs of tourists they only care about money, very expensive when you ask for one more lonely day to stay with the vehicle

Cons: Although I bought full insurance from them that the salesman sold me which covers everything from everything in addition to my personal insurance still at the end I returned they checked the vehicle carefully

Pros: They have no car available

Cons: They have no car available

Pros: The desk representative was kind and the service was good.

Cons: The car I rented wasn't anymore available and was rented to someone else. The car I got was more expensive and they said that I hadn't bought an insurance, although I bought the full insurance and to get the car I had to buy an additional insurance. I said to them that I bought the full insurance but they said that I didn't. So I had to pay approximately 170€ more than the original agreement.

Pros: Through a broker online

Cons: Several things: forgot to tell me about to clean car prior to delivery só extra charge, forgot to tell me about via verde not included.at delivery they only accepted cash for 230 eurs so had to drive again and pick money.

Pros: Efficiency

Cons: The rental desk is not easy to find...you need your GPS to locate it.

Pros: Waited over an hour

Cons: Didn't speak english properly