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Rent-a-Star at Lisbon Airport
Rua da Guiné, 33 A 2685-337 Prior Velho, Lisbon
00351 913 013 327 / 00351 229 400 474
Pick-up instructions
The representative will be waiting at the meeting point, near Vodafone store n Terminal.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-20:00
Tue:07:00-20:00
Wed:07:00-20:00
Thu:07:00-20:00
Fri:07:00-20:00
Sat:07:00-20:00
Sun:07:00-20:00
Period outside of business hours
Mon:20:01-06:59
Tue:20:01-06:59
Wed:20:01-06:59
Thu:20:01-06:59
Fri:20:01-06:59
Sat:20:01-06:59
Sun:20:01-06:59
Key box
No
Customer Ratings and Latest Reviews
Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
KB
United States of America (USA)
Mercedes A Class
July 30, 2022
Pros: Friendly professional staff, and accommodating. They bring customer service to the next level!
LB
Canada
Mercedes Benz B Class
July 30, 2022
Pros: The car was nice. Not as new as I would expect. It was a 2020 model.
Cons: It took a very long time to work through the process of picking up the car and dropping the car off. Drop off took an hour and a half. Neither pick up nor drop off staff were fully familiar with how things worked. No instructions about the car were given - I wasn’t even told it was diesel. Staff were unable to release the €1950 security hold on our car. In the end we had to trust that it would be taken care of because we needed to get to the airport. The cleaning charge was a joke.
JM
United States of America (USA)
Mercedes A Class
July 13, 2022
Pros: efficiency and pleasant
Cons: all was good no complaints
AR
United Kingdom
Mercedes A Class
June 13, 2022
Cons: I paid more for a diesel car and when arrived I received a petrol car. I asked why,and it was told me that was the same.
FC
Canada
Mercedes A Class
May 4, 2022
Pros: Picking car up
Cons: Being accused and them wanting to charge us for something we didn’t do
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Rental Conditions
Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.
Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 1950.00), Theft Protection, Roadside Assistance (in the country of pick up), Third Party Liability (TPL), Airport surcharge, Road tax, VAT (value added tax), Free modifications.
Driver requirements
Minimum rental age is 18 years.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 99 years.
A senior driver fee applies to drivers over the age of 70.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 99 years.
A senior driver fee applies to drivers over the age of 70.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
The following payment methods are accepted: Cash, Visa Debit Card, MasterCard credit card, VISA credit card, MasterCard debit card.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
The following payment methods are accepted: Cash, Visa Debit Card, MasterCard credit card, VISA credit card, MasterCard debit card.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Geographical restrictions
Cross border rentals are allowed only upon previous request.
Information on the exact fee amount is available by request.
Crossing country borders is only allowed for European Union countries.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Information on the exact fee amount is available by request.
Crossing country borders is only allowed for European Union countries.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, One way rental, Outside of business hours, Toll pass / E-toll device.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Rental period
The maximum rental period per agreement is 30 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
Pick-up & Drop-off
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Tue:09:00-19:00
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Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
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Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
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Tue:09:00-17:59
Wed:09:00-17:59
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Tue:07:00-23:00
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Working hours
Mon:09:00-17:59
Tue:09:00-17:59
Wed:09:00-17:59
Thu:09:00-17:59
Fri:09:00-17:59
Sat:09:00-17:59
Sun:09:00-17:59
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Tue:00:00-01:00; 06:00-23:59
Wed:00:00-01:00; 06:00-23:59
Thu:00:00-01:00; 06:00-23:59
Fri:00:00-01:00; 06:00-23:59
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Tue:07:00-23:00
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Fri:07:00-23:00
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Tue:07:00-22:00
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Thu:08:00-20:00
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Tue:08:00-20:00
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Thu:08:00-20:00
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Tue:07:00-22:00
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Fri:07:00-22:00
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Avenida Marechal Gomes da Costa nº 21 E, Lisbon
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Mon:08:00-20:00
Tue:08:00-20:00
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Fri:08:00-20:00
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Sun:08:00-20:00
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Alameda das Comunidades Portuguesas 1700-007 Portela de Sacavém
$59 - $66
Working hours
Mon:07:30-23:00
Tue:07:30-23:00
Wed:07:30-23:00
Thu:07:30-23:00
Fri:07:30-23:00
Sat:07:30-23:00
Sun:07:30-23:00