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First Rent at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Great response to any questions I had over the 1 month we had car
Cons: No problem what so ever
Cons: The car rental company did not show up with the car. I tried calling, texting and emailing them with no response. Had to rent another car last minut which cost me more. Now I am trying to get a refund for my deposit and insurance and I have fill out a complaint form.
Pros: Not professional
Cons: No answer to a phone call for 5 hours. If I had an emergency on the road I would have been stranded.
Pros: the car promised was delivered
Cons: did not deliver vehicle timely, because my fight was delayed, they paid no attention to my flight arrival time. said I did not send it. I have confirmation email, it was sent to Discovercars. They were uncompassionate, agent was out to lunch, 3 hours. eventually delivered the vehicle after threatening that i was in default per the contract.. DON'T use FIRST. Pay extra if necessary you'll have a better start to vacation.
Pros: Tiago was amazing, so helpful and polite. He had to change the one of the two cars we rented, but he came to our villa to do the swap, didn't charge us the petrol we had used and we were upgraded so we didn't mind at all!
Cons: There was a bit of a wait at the airport followed by a drive to a different site for us to eventually get the cars (as First Rent doesn't have a franchise in the building) but it was by far the cheapest rental and the cars were fine so overall worth it!
Pros: Nothing about the service was likeable but it was cheap.
Cons: They supplied a car that was in it's fourth year of service and in terrible condition. They didn't respond to emails or telephone calls. A nightmare of a company to do business with.
Pros: I honestly did not like anything about this company
Cons: There service was the worst i have ever experienced in all the years i have been travelling to Portugal to see my family.
Pros: It's not possible to call a person on place He Come with 1 hour to late Zero carburant The car was very dirty
Pros: Nothing, they didn't have even the documents of the car on rule
Cons: The treatment of the personal. They didn't have the documents of the car on rule
Cons: The first car given didn't turn on. Took almost 1 hour to replace for a new one.