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Klass Wagen at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Easy to drop off.
Cons: The price and location of the shop - miles away from the airport.
Cons: My credit card was not accepted for making a deposit, for ridiculous reasons. So I was forced to pay 140 euros more for the zero-liability option
Pros: Nothing. They cancelled my reservation without warning because my flight was 50 minutes delayed
Cons: I had rent a car on Discovercars.com. The rental company is klass wagon. When i reserved the car, they ask me my flight number for know if my flight will be delayed or not. So my flight has be delayed about 50 minutes. Once a Time i find the place to wait the klass wagon shuttle, i have wait about 25 minutes until the shuttle arrive. The driver ask me my mame and Said to me that my reservation has been canceled cause our flight has late more than 30 minutes. I thought it was a joke but not
Pros: Very easy to rent. I had a nice, clean, and smooth driving car. It is very easy to drive in Portugal outside of Lisbon and Porto!!
Pros: Everything is super cool. Highly recommend. Car was in great condition. Pickup was fast and girl on desk was very nice and informative. I didn't receive the deposit yet but I am absolutely sure that everything will be more than perfect. :)
Cons: Charged extra for gps when car came with it ! Also far from the airport
Pros: Reaction on unexpected changes of pickup were perfect. Easy pickup and drop off.
Cons: Car in not good condition.
Pros: once seen by agent service very good at pick up and drop off
Cons: waiting to be picked up at airport and waiting for car pick up at location( although ticket system in use which was ok)
Cons: The queue in the rental, in the delivery the time for come back to airport.
Pros: Hugo Silva❤️👌🏽 Excelent service provider regarding Customer's Services attitud👌🏽
Cons: Wants more money than initially agreed. Place is far from airport and you are depending on some bus.
Cons: They are not honest. They forced me to provide digital scanned copies of my ID documents. According to the Portuguese law I can refuse that due to data protection. But the company said they wouldn't allow me to take the car if I didn't allow them to make copies of my documents. They delivered a car that was not clean. The fuel tank as not full. When I returned the car they wanted to charge me of a scratch that was already there when I picked the car and they also tried to charge me for the fuel.
Pros: Polite reps.
Cons: Reasonably long wait to be dealt with initially
Pros: Excellent team members. They were fast, efficient, spoke multiple languages and were committed to taking very good care of the customers
Cons: It was a bit out of the way of the airport in Lisbon. Took us a bit of time trying to figure out how to get there.
Pros: Very friendly and professional team
Cons: All good
Pros: Our customer service representative was the best!
Cons: It was difficult to find the location to return the car, as the address on our paperwork did not align with the physical location.
Pros: Very responsive staff.
Pros: I have to mention that Stephanie at Pick Up was very helpful.
Cons: The extremely high excess on my own personal insurance meant that I was unable to use my own insurance. The deposit was 2,500 euros which is just too much.
Cons: Prepayment at the booking at Discover cars wasn´t count to the total car hire price.
Pros: Klass Wagen did not pick us up from the airport after waiting for almost 40 minutes and after 1.5 hours, we finally got our vehicle due to the backlog of shuttle customers they picked up from the airport. Our car was provided to us wet from a wash and we were rushed in signing paperwork and their employee did not even properly inspect the vehicle with us. When we returned it, Klass Wagen conveniently found scratches in an obsecure place on the vehicle and blamed it on us..
Cons: We were extremely shocked with the service from Klass Wagen and strongly do not recommend renting with them in Lisbon to any traveller. There were several other rental agencies at the Lisbon airport that picked up their customers in a very organized manner. People were pushing to get into the shuttle. This was in no way a positive experience.
Cons: absolute rubbish
Pros: Speedy drop off
Cons: The car was two small . I always rent economy grade and cars are always like Peugeot 207. When complaint they were giving me a Corsa but had a cracked windscreens. Which was really disapointing.
Pros: The agents were all 'kind' but the whole service was basically a sham
Cons: Quite far from airport; didn't at all get the class of car I had been told- 'VW Polo' or similar model.... not even close. The interior was dirty. No basic modern features- super cheap and poorly maintained Seat. Check in process was over an hour. Staff totally unresponsive to feedback or providing me with something actually similar to a VW Polo- I finally just gave up because I wanted to actually get on with my trip. Drop off was also really drawn out.
Cons: The pick up from the airport - terrible and a VERY long wait. The agents are sales focus, pushy, aggressive and scammy.
Pros: Dropoff was quick and painless.
Cons: Picking up the car took two hours.
Pros: Good price.
Cons: Very long waiting time, pressure to buy insurance, not entirely trustworthy behavior.
Pros: Customer service was excellent. The car had very bald tires, with little if any tread on them and some body damage but other than that, it was great!
Cons: That I can not pay the deposit with the debit card They didn't have the car that I asked, so they gave me a car that has a bigger fuel consumption
Cons: The insurance that no one warns you about.
Cons: we had to wait for picking up the car around 30 mins employee insisted a lot on hiring insurance with them.
Pros: Friendly staff and clean cars in perfect condition
Cons: I waited over an hour to get the car.
Pros: Very slow/ confusing, lots of upsell. Agent was very pleasant but it was a frustrating few hours
Cons: Very slow/ confusing, lots of upsell. Agent was very pleasant but it was a frustrating few hours
Pros: Car in excellent condition Drop off simple
Cons: Lead time to get the car (waiting shuttle bus, queue at arrival...) Waiting time to leave back to airport (20mn before one shuttle leaves) No credit card => have to take additional insurance instead of deposit. Not convenient
Pros: Reasonable price and insurance and newer cars.
Cons: Extra charge to return at night.
Pros: Rip off
Cons: Very slow smeled like a rip off from the beginning. Extra charges for everything
Pros: a good car and clean
Cons: ther s no serviç in de aeroport
Pros: Drop off was easy.
Cons: I had to wait for 45 minutes in the heat outside in a chair and a dirt parking lot.
Pros: All above
Cons: I originally booked a small 4 door car and had to remind agent of this when i nearly received a 2 door car
Pros: Very supportive staff once the car was rented. Drop off was very good with great staff
Cons: The pick up process was horrible taking 2 1/2 hours Very inefficient.
Pros: The drop off went perfect en the employees were very nice
Cons: The pick up took too long
Cons: Because of construction, the return office was not clearly indicated.
Cons: Waited almost 2 hours to get the car
Pros: Excelente service, very friendly and courteous. Miguel took care of returning the vehicle. Very professional fast and a friendly guy.
Pros: With insurance it was a very quick drop off.
Cons: Don't like having the 100 euro being held for 10 days.
Pros: The Portuguese man who I dropped the car off with was very pleasant and sincerely apologised for the ridiculously long wait we endured when collecting the car.
Cons: On arrival at Lisbon airport I phoned Klass Wagen to tell them we´d arrived. They would have already known this as we had booked weeks before. The shuttle took 1 hour to arrive. It was night time and I was travelling with my young son who was very tired after travelling all day. The Klass Wagen rep on the phone told me the shuttle would be a maximum of 10 minutes. 25 mins later I phoned again and she said the shuttle would be MAXIMUM 15 minutes. It arrived 40 minute after that. Not happy.
Cons: Too much pressure to buy their insurance at pick up. Agent tried to mention minor damage on the mirror at drop off which, luckily, was in one of our photos from pick up. It seemed to be part of their plan.
Pros: Not much
Cons: Poor service, long wait time, persistent at trying to sell additional coverage, £100 fee charged for tolls that was never mentioned
Cons: They forced us to pay for an additional insurance (we already had a full coverage and we were able to leave the deposit); we wait more than half an hour for them to meet us at the airport, we leave with the car more than an hour after we were supposed to.
Pros: Return guy was nice
Cons: Pick up girl and her attitude. Almost insisted on the insurance. Threatened me if the tinyest mark was on the car it would cost me minimum of €500 and up to
Pros: The rental on himself was perfect. Good car, nice people to help you.
Cons: I was the first one waiting at the but to be picked up (waited 30 minutes) and I was the last one that got my car (again waiting 30 min). After returning the car they drop you at terminal 1. Normally other shuttle services drop you at terminal 2 if needed. But in this cas you loose again a lot of time again because need to take the bus from terminal 1 to 2. And if you have kids with you not so nice to do.
Pros: The time spent at the rental agency was fine. Waiting for the shuttle and distance from the airport was less desirable.
Cons: The rental agency is 10 minute drive from the airport. It is way way offsite.
Pros: Car was good
Cons: Very slow handover process and long delay waiting for shuttle
Pros: Vehicle turn-in was quick and efficiently handled by representative Aurilene Silva.
Cons: At the time of the handing-over of the car, the agent is very stressful and too fast, he leaves us hardly the time to unload and to control if we forgot anything. He speaks too quickly and we do not understand anything. Apart from that everything was perfect, the car was very good, and the rental process was perfect. Thank you
Pros: The staff are good but I believe they work in kind of commission because they try everything to take more money from you.. example: I already prepaid an insurance with discover cars and they said the insurance that I have paid wasn’t useful I should buy their insurance..
Cons: The way the receptionist try to take advantage of you - if you are rent for the first time definitely they will take your money easy.
Cons: Made a lot of pressure to buy their insurance
Cons: They tried to charge me for tar marks on paint that came off easily with soap. They actually withdraw deposit rather than get pre-authorisation, so you lose money on exchange rate difference when refunded.
Pros: I visit my Fiancee in Portugal every 6 wks and the Brazilian lady (Auley?)who does pick ups was friendly, helpful, and superb customer - Brilliant! Car drop off also good, met by a courteous man who thanked me for the clean condition of the car.
Cons: Ferocious extras 'hard sell' by the female rental agent who made it quite clear that despite me having comprehensive annual excess cover', not taking thiers WOULD result in damage being found - appalling bribary that added 187 euros to my hire. 2 days into the hire the 'new' car was low on engine oil - they hadn't checked it before rental. NEVER USE THIS RENTAL COMPANY -
Pros: The rental agency representative Alexandra was helpful in a stressful situation.
Cons: Not accepting full insurance I had paid for through Discover Car
Cons: rental desk representative spent 10 minutes trying to sell all-inclusive hire insurance to me despite me declining 5 times. car was offered with less than 1/4 tank full, with no easily locatable nearby petrol stations. Klasswagen office was very difficult to locate.
Pros: Very knowledgeable
Pros: Car was lovely little golf, that's it.
Cons: From the minute I entered their office in the middle of nowhere, they put hard pressure on me to take their insurance with was double the car rental price. Showing me images of tiny marks and min charges of 500 euros, pictures of cigarette ash in the car and how much they got fined. It was so bad I also walked out there and then. When dropping the car back they tried to charge me for a tiny and I mean tiny mark, but luckily I was smart enough to video the full car before the pickup. Never again.
Pros: They gave me a brand new car. The pick-up and drop-off were both very quick.
Cons: They gave me false information. I booked a car with full coverage, at Klass Wagen they told me to take an extra insurance (which DiscoverCars warned me for) but they told me also that in case of any damage I would need a police report, also in the case of no accident. Also, I had the car booked until 11 am but they told me I had to pay 30 euros if I'd drop if off earlier. Luckily Discover Cars helped me in both cases.
Cons: the reprensentative from klass was very rude and intimidating and did not at alle accept the insurance we had
Pros: straight forward service.
Cons: choice of vehicle. it was supposed to be a Golf or similar which I would assume to come with a 4cyl diesel engine. I was given a T-Roc which is a lifted Polo with the worst engine choice in a country where petrol is 1.75eur and the car did an average of 12-14L/100 due to the size of the engine being too small for motorway driving, not happy at all in this respect.
Pros: They ripped us off, stating that any scratch regardless of size would be E125 after 'administration fees. The onlky
Cons: They ripped us off, stating that every scratch regardless of size would be E125 after 'administration fees despite paying for fully comprehensive insurance on Discover cars. The only alternative was E80 insurance they offered. I've rented 100's of cars and will be highly unlikely to use Discover cars in the future who bear responsibility of allowing an outfit like Klass Wagen to be represented on your site.
Pros: Efficient once on site. Car in good shape. Easy drop off.
Cons: The location was a little difficult to find. Phone GPS makes it easier. Also, rep put pressure to buy insurance, although I was covered. Ended up buying it because of threat of costs for every dent (50 euros).
Cons: They fraudulently claimed the car was returned damage. They did not even look at my pickup photos.
Cons: Impossible not to pay a lot ekstra than the price given by discovercars. You feel very cheated using Klass Wagen and I will never use it again
Pros: car was in great condition
Cons: the rental representative, and her forcefully adding the additional insurance
Cons: I was nickel and dimed and it was made clear that if I didn't take their extra damage cover they were going to be very picky indeed. I ended up paying Euro 250 for a car that was going to cost less than Euro 100. Really disappointed. Next time will use Enterprise or Hertz, not a no name company like yours or like Klass
Pros: Quick drop off at end of rental period. Shuttle back to airport
Cons: Too long to pick up car. had to be persistent that we didn't want collision insurance as we were already insured. Pickiness of agent in reviewing marks on car. The marks were practically invisible and didn't give us a good feeling about renting.
Pros: I was pleased with the overall service and condition of car. It's a 5 minute ride to the car pick up from airport but not bad.
Pros: Brand new VWPolo with carplay
Cons: They will find a way to sell you insurance
Cons: Charge you €30 to drop your car off before 8am as that’s the night shift apparently
Pros: The shuttle bus driver was charming and helpful.
Cons: VERY aggressive selling of extra insurence package-we were told that unlike other agencies who have a policy of ignoring scratches of less than 1cm, if there was a mark the size of a full stop on returning the car we would be charged 400Euros. We were told that we had to wash the car before returning it, otherwise the repayment of the deposit might be delayed by 48 hours, but were then asked to inspect an unwashed black skoda, so it was very difficult to identify scratches! Be warned!
Cons: Worst service I ever experienced renting a car. Agent was not prepered, informed that insurance contracted with discovercars is useless. Spent almost 1h insisting to sell the KlassWagen insurance, scaring us in all ways possible to sell their insurance. The agent was not sure if he could do pre-charge in our credit card for a rental period of 30 days. Had to consult someone else by phone, increasing our waiting time. Summary, I'll never more rent a car from them.
Pros: The fast drop off
Cons: You knew I was arriving, but there was no shuttle bus to pick me up at the airport. Had to call. Waited along time for the shuttle bus to pick us up. The location is far from the airport. A good 10 minutes drive. I would of preferred a location at the airport or closer.
Pros: Despite being very frustrated by extremely inefficient processes all staff were professional and friendly. Very happy with the condition and quality of the car.
Cons: Distance from the terminal, waited 30 minutes for a shuttle, then had long wait in the office before getting the car. In total it was nearly 2 hours after landing before we had our car. Was given a very hard sell on insurance even after explaining I already had insurance.
Cons: Awful representatives, really wanted to take every penny from me and were extremely unhelpful until you agree to pay their full protection costs, very manipulative, stay away!
Pros: Clean car in good condition
Cons: Tried very hard to get me to buy their insurance and activated via Verde thus making the all process unnecessarily long
Pros: Goed geregeld en mooie auto.
Pros: Absolutely nothing. There is no business ethics. We are just scared and threatened to buy additional products and whatever was contracted does not matter. They have the upper hand on everything. The only option is to walk away.
Cons: People are threatened to buy additional products without a proper and fair information. I was told/scraed that a single scratch of 2cm would cost 500 eur. The communication is wrong. We are their clients and not the other way around. I already filled a complaint. This company needs a major overhaul and staff needs to be fair, transparent and honest. The location must be clearly shown nearby as to facilitate the return of the car.
Pros: i paid 2 times more than announced in the time of booking
Cons: the way of presenting costs and argumentation of additional costs. it was late at night, accept me and my daughter just young personal that were arguing with paper pen lots of text producing and excuses why the costs would rise. very inappropriate way of communication, very unserious
Cons: It was a huge disapointment. We took this option because it was cheaper than others but at the end we ended up paying 2 insurances: the distributor's insurance and the rental company's insurance. They forced me to take insurance because I dont have a credit card. They say that it is written in the contract, but if you want your customers to be satsified, you need to explicit these particularities not hide them in the contract. This was a very bad experience.
Cons: Immense pressure to take additional insurance
Pros: Lower price
Cons: Aggressive attempts to sell comprehensive insurance. “Minimum 500EUR if you get even the tiniest mark on the car”
Pros: Everything was clean, everyone were very kind and informative. Perfect agency.
Pros: Very bad service at picking up the car, the lady asked about six times if we didn’t want extra insurance even though we already booked it with discover cars.
Pros: The car was fine and checkout was fine, they had a shuttle to and from the airport, was fine but didn't follow covid restrictions.
Cons: When I returned the vehicle they 'found extra damage' that was definitely not caused by me, minor scrapes on the undercarriage of the vehicle and surface scratches that would have buffed out. I took photos at pickup but obviously not close-ups of these areas that were practically invisible. Luckily my credit card insurance will cover this, but I feel like this is clearly a scam by the rental car company to extort money in this way.
Pros: The car.
Cons: The process on Discover Cars was one thing and then showing up at Klass Wagen was a completely other thing. I didn't appreciate this. It's better if Discover Cars admits that they are getting you a deal with a third party but don't offer the bad insurance. Otherwise, Klass Wagen and Discover Cars should work to be on the same page and not confuse their customers for hours.
Pros: nice car nice price
Cons: too few agents when returning so had to wai
Pros: Friendly efficient
Pros: NOTHING - DO NOT USE
Cons: Rip off place. This company is not your friend.
Cons: Pessima locadora. O carro estava "novo", e possuía 20 arranhões. Ao devolver "acharam" mais 3, todos com menos de 2mm, imperceptíveis. Me cobraram 382€ pelos "danos". Primeira e ultima vez!!
Pros: Pick up and drop off service Quality of the car
Cons: 1. Pickup was not as specified in the mail; had to look for the driver 2. Car detail recording of issues with the vehicle paint, because I didn't take the extra insurance.