Lisbon Airport (LIS), Lisbon, Portugal
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Driver's country of residence is United States of America (USA) and age is 30-65
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Klass Wagen at Lisbon Airport

Rua Doro 5, 2680-032 Camarate
00351 211 451 036
Pick-up instructions
After you exit the luggage claim Area and get in the arrivals hall, make a right at EXIT NUMBER 4, next to the Vodafone Shop! Outside, on the second lane please take the KLASS WAGEN Shuttle Bus to transfer you to the Office.If you are near the Klass Wagen office you can go directly at the office.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:00:00-23:00
Tue:00:00-23:00
Wed:00:00-23:00
Thu:00:00-23:00
Fri:00:00-23:00
Sat:00:00-23:00
Sun:00:00-23:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United States of America (USA)
Volkswagen Polo
April 11, 2024

Pros: multiple scratches and dents that someone already got charged arm and a hand for, but has never been fixed. Just another money grab by cheap rentals.

Canada
Volkswagen Golf
April 7, 2024

Pros: Price

Cons: Upcharge for my age, aggressive sell of insurance

Canada
Volkswagen Polo
April 6, 2024

Pros: depot was very clean, bright and organized ; staff was professional both at pick up and return ; and very helpful and thorough explanation about agreement, use of toll booths, etc.

Cons: a bit of a challenge getting back to the depot.

Canada
Toyota Aygo
April 6, 2024

Pros: Klaus Wagen OK Discovery Car stinks

Cons: Pressure to purchase extra insurance

United States of America (USA)
Volkswagen T-Cross
April 1, 2024

Pros: The agent at check on desk was so impolite.

Canada
Volkswagen Polo
March 24, 2024

Pros: fast and efficient. well explained. I am on vacation and I don't need issues.

Cons: windshield washer fluid container was empty.

Israel
Volkswagen T-Cross
March 24, 2024

Pros: Nothing and nothing

Cons: Nothing and nothing

Sweden
Peugeot 208
March 20, 2024

Pros: Helt kasst tvingades att ta deras försäkring på 150 euro för att få ut bilen trots att jag sa att den var försäkrad hos er har dessutom betalt prel 150 euro för vägtullar som jag hoppas få någon avräkning på

Canada
Ford Focus
March 8, 2024

Pros: Too much hassle. They showed the rental price cheap the jacked up the insurance. If you declined the most expensive option, they'll verbally and mentally scare you with all the accidents that can happen. At the end of the day, go with some reliable companies with a bit more expensive but save your stress 100 times more. I don't recommend this company at all. That's the style of all the third world countries rental companies do. I know because I came from there.

Cons: Very sweet talk at the begining

United Kingdom
Kia Ceed STW
February 29, 2024

Pros: Very efficient and organised, new cars

Portugal
Peugeot 208
February 27, 2024

Pros: The car was good, clean, and fit our needs. The staff was very friendly and helpful. Great customer service.

Cons: We had a minor issue with the car, but they helped us deal with it and reimbursed us for the cost. A minor inconvenience, not a big deal. Overall still happy with the rental.

Italy
Volkswagen T-Cross
February 20, 2024

Cons: The girl said we did not need to take pictures inside just outside and not they are claiming we made a very small hole that will cost us 1000 Canadian Not acceptable

Estonia
Volkswagen Taigo
February 19, 2024

Cons: Fucked up system for robbing customers

United Kingdom
Volkswagen Polo
February 18, 2024

Pros: I didn't receive a car.

Cons: I didn't receive a car.

United States of America (USA)
Peugeot 208
February 17, 2024

Pros: Very friendly and fast.

Cons: Nothing.

Netherlands
Volkswagen Up
February 11, 2024

Pros: they didn't have the car I rented, they couldn't find the key

Cons: As I said I feel cheeted, I paid for an insurance I didn't need just because they wouldn't accept my visa card

Portugal
Volkswagen Polo
February 1, 2024

Pros: Staff was friendly and helpful

Cons: They seemed understaffed. The few staff members there were great. They could use more staff, though.

United States of America (USA)
Volkswagen Up
January 30, 2024

Pros: easy

Cons: a bit time consuming

Canada
Fiat 500
January 19, 2024

Pros: its good

Cons: little time in waiting

United States of America (USA)
Skoda Scala
January 11, 2024

Pros: Great customer service on pickup. Explained everything. Jose Neto was super at dealing with the return. He made sure I was completely satisfied. Then drove the van to the airport to drop people off. I was staying at a hotel right next to the airport and he dropped me off there so I did not have to walk over from the airport. Excellent customer service. Very friendly

United States of America (USA)
Volkswagen T-Cross
January 9, 2024

Pros: Very affordable rental rates and good selection of cars.

Cons: The deposit was way above average at €2800 and Klass Wagen tried very hard to upsell coverage that would have tripled the total cost of the rental.

Italy
Toyota Aygo
January 9, 2024

Cons: They are very persistent for you to buy their company’s insurance. That is annoying and frustrating. I do not recommend this company at all!

Portugal
Peugeot 208
January 7, 2024

Cons: They didn’t accepted my debit card and forced me to pay 84€ for insurance full coverage which I already had paid from Discovery Cars. They leave you at an impossible situation because you have no other option

Malaysia
Volkswagen T-Cross
January 3, 2024

Cons: Spending a lot of effort pushing customer to sign up for insurance premium instead of ensuring your baseline - good car condition to customers. Low trick.

Portugal
Fiat 500
January 2, 2024

Pros: nothing

Cons: overcharges, avoid this company

Spain
Ford Focus
December 22, 2023

Pros: Easy pick up and drop off. Good car.

Cons: Car interior was still wet when I received it.

United Kingdom
Skoda Scala
December 14, 2023

Cons: Location of car rental very far and not easy to find. Rear window screen did not work. The car was was not very well maintained with the feet rug protectors always getting in the way of the breaks of the car due to them fitting it poorly. Dangerous and horrible experience. Collection of the car was bullish and information just dumped on costumers.

Canada
Fiat 500
December 10, 2023

Pros: Additional assurance was required for safety, so the price was higher than expected.

United States of America (USA)
Volkswagen Taigo
December 4, 2023

Pros: Just follow the rules

United States of America (USA)
Fiat 500
November 29, 2023

Pros: This is a very well organized operation. I highly recommend them.

Cons: They should accept American EXPRESS. The condition of the vehicle at pickup had alot of damage.

United States of America (USA)
Fiat 500
November 26, 2023

Cons: They claimed I could not use my credit card without a pin. Then they high-pressure us to get additional insurance which we expected but the fact that they were trying to use a pin on my credit card made it that much more nerve-racking. We also turned the car in early and did not get refunded the difference but we’re given a useless voucher for future reservations.

United States of America (USA)
Ford Focus
November 24, 2023

Pros: No.

Cons: I felt robbed by the company

France
Skoda Scala
November 24, 2023

Pros: Rapidité du contrôle au retour

Cons: Les ports USB ne sont pas les plus classiques : impossibles de charger mes appareils!

United Kingdom
Volkswagen Polo
November 21, 2023

Pros: No problems on car returns

Cons: Impolite employee who thinks he knows better than anyone else; but we proved he was wrong and he had a tantrum.

United Kingdom
Fiat 500
November 20, 2023

Pros: serious , cheap, all good

Portugal
Volkswagen T-Cross
November 18, 2023

Pros: Very good service in Lisbon. During my stay there I was rented car twice in different rentals, and Klass Wagen was the best.

Cons: Don't forget to check one moment about before booking with credit or debit card's rules. Can be some misunderstandings during check in.

France
Volkswagen Polo
November 12, 2023

Pros: LIARS who when I went to pick the car up magicked a choice between a 120€ obligatory fee or one of 2100€ Disgusting deceitful behaviour, worse than Ryanair x100 Literally daylight robbery Avoid at all costs and here’s three cheers for them going bankrupt within the year

Cons: Lying scum

United States of America (USA)
Peugeot 2008
November 10, 2023

Pros: First rental was quick. Second took a while but they were just busy.

Cons: Little bit of a wait but not because they weren't working hard just lot of renters.

Canada
Volkswagen Polo
November 9, 2023

Pros: I love the fact that we did not have to wait to pick up the car or drop off as there were plenty of agents

Cons: Being pressured into buying extra insurance when I had enough coverage already, and then being charged extra when I got home. We feel as though we were lied to, and pressurized for extra insurance, as we had just completed a very long flight from Canada, and were not really paying attention to what we were signing. We ended up paying an extra €250

United States of America (USA)
Volkswagen T-Cross
November 5, 2023

Pros: Good and easy rental process. I like.

Cons: Little bit of a wait second time.

United States of America (USA)
Fiat 500
November 4, 2023

Cons: Purchased insurance on your site and was practically forced pay additional insurance at pick up.

Canada
Volkswagen Polo
October 30, 2023

Pros: Second car we were given was up to standards and was what we required.

Cons: First car they tried to give us had gouges in the side walls of 2/4 tires that could have been costly during out highway driving. No spare tire provided either, a patch kit was provided but if the side wall of the already compromised tire fails, a patch kit is not going to help.

United States of America (USA)
Volkswagen Taigo
October 29, 2023

Pros: Took a very long time to get our car because our rep was pushing a ton of Insurance, etc. We purchased coverage thru Discover cars and our Citibank card but they were practically like a time share presentation. Very pushy about the "what if's" for damage, scratches, etc. Our return rep was excellent--very nice young man. We do not like sales tactics for extra Insurance--very, very annoying.

Cons: Pushy for extra coverage. They take a $2700 damagecdeposit even if you purchase coverage thru Discover which is their broker--really overkill and a turn off. No one likes that!

Canada
Volkswagen Polo
October 29, 2023

Pros: Nothing.

Cons: They did not check out the car before giving it to me. Shortly afterward I got an overdue service notice and a nail in a tire had to be repaired at my expense.

United States of America (USA)
Peugeot 208
October 28, 2023

Pros: Vehicle and staff

Cons: Distance from the airport

United States of America (USA)
Skoda Scala
October 26, 2023

Pros: A couple very helpful representatives

Cons: Slow service & distance from airport. Lack of a prompt return call when stuck on side of the road with a mechanical problem

Canada
Fiat 500
October 23, 2023

Pros: Return of car was so efficient and thorough.

Cons: A little pushy on the insurance sales including scare type tactics ..... yet overall ok.

Canada
Volkswagen Polo
October 21, 2023

Pros: At pickup, all was explained. At dropoff, easy transfert of keys with a well educated young man.

Canada
Volkswagen Taigo
October 20, 2023

Pros: Ability to drop off car overnight was absolutely a big plus.

United Kingdom
Fiat 500
October 20, 2023

Pros: Everyone was friendly despite my complaints

Cons: - the issue with the credit card, though they claimed it was Discovery Car's policy. However, I had just rented a carvia Discovery Car in Canada and didn't have an issue at all. - Klass Wagen sems to be a bit too obsessed with potential damages to the car - showing pictures of small scratches stating the cost of repair etc All this seemingly to push the customer into buying the extra insurance. I didn't like this kind of attitude and again I have rarely experienced this elsewhere.

United Kingdom
Toyota Aygo
October 18, 2023

Pros: price.

Cons: the amount of time waiting for the shuttle both ways. The waiting time at reception.

Canada
Volkswagen T-Cross
October 16, 2023

Pros: Fast and professional

Cons: didn't show me how the car functions worked

United States of America (USA)
Volkswagen T-Cross
October 16, 2023

Pros: transparency

Cons: waiting time to pick up

Canada
Volkswagen Polo
October 14, 2023

Pros: Quick, easy with no hassle.

Cons: A bit tricky getting a shuttle at the airport but we managed just fine.

Ireland
Fiat 500
October 14, 2023

Pros: The drop off was very efficient

Cons: The agent tried to scare us in to take additional insurance

United States of America (USA)
Peugeot 2008
October 13, 2023

Pros: All good

Cons: nothing

Canada
Volkswagen Polo
October 13, 2023

Pros: The employee we worked with was patient and courteous.

Cons: Did not accept credit cards in drivers name as advertised. Therefore had to buy insurance. Car received had front end damage. Air conditioner stopped working and we were asked to drive an hour out of our way to see IF we could get a replacement. Clutch was bad. Very uncomfortable car! Upon returning we were rushed out after we told them again of the issues with the car. The manager told the driver we were in a hurry to catch a flight and to take us right away. Truth was we were early and never t

United States of America (USA)
Skoda Scala
September 27, 2023

Pros: Friendly and courteous staff

Canada
Volkswagen Taigo
September 27, 2023

Pros: It was perfect

Cons: Nothing

Portugal
Fiat 500
September 27, 2023

Pros: The staff is really great! Kind and caring!

Canada
Fiat 500
September 26, 2023

Pros: People were friendly with hidden agenda

Cons: Complete B.S. on the pricing

Israel
Volkswagen Up
September 21, 2023

Pros: I rented volkswagen and got Fiat, even though I made full insurance the company said it did not cover everything because I rented in a low coast company I have to pay more. I paid 235 euros for insurance, or I should leave deposit of 2,000 euros. All of this was not mentioned in the process of booking the car. I got the car with 7/8 gasoline and brought it back full. It seems that nowadays car companies prefer this rather than full tank on both sides.

Cons: The company was far away from the airport.

United States of America (USA)
Volkswagen Up
September 17, 2023

Pros: This was exceptionally easy. They were also very helpful, didn’t waste a lot of time trying to sell me stuff. Got me into my car very quickly.

Cons: The only hard thing is getting to their facility at drop off. And finding a gas station nearby so I could return the car full.

United Kingdom
Volkswagen Polo
September 15, 2023

Pros: Service was really good, didn't wait long either to collect or drop the car. The agent was very helpful.

Cons: The car was not in great condition, keep flashing that service need and would not respond on motorway

France
Volkswagen Taigo
September 15, 2023

Pros: That car after 200 kms gave a red signal because there was not enough oil,,!! This was the start .. 45000kms ., should be still ok ,, but the tires were not in good shape almost to the limit,, the license plate on the back fell off., the gear stick stayed in my hand one time .,!! And it was strongly smelling cigarette inside !! Conclusion.,, very bad car for the 3 weeks we had this holiday

Cons: I just said it before… and I felt a bit pushed to take the maximum garantie ,,, just in case something wrong happened.,, and it did

United States of America (USA)
Volkswagen T-Cross
September 14, 2023

Cons: The car was alright, but the Price given by the website upon booking is not the price you pay when you actually pick up the car. They present scare tactics to make sure you get the insurance at pick up location

United Kingdom
Volkswagen T-Roc
September 13, 2023

Pros: Adorei o serviço

Cons: não tenho reclamação pelo serviço

United States of America (USA)
Volkswagen Polo
September 11, 2023

Pros: Could not get to pick up plane was late it appears they were closed. We got in around 11:30pm as plane was delayed. Called them next day no answer. Gave up trying to get the rental.

Cons: Could not get to pick up plane was late it appears they were closed. We got in around 11:30pm as plane was delayed. Called them next day no answer. Gave up trying to get the rental.

United Kingdom
Volkswagen T-Cross
September 9, 2023

Pros: Nothing

Cons: Waiting time is too long . Poor customer service .

Canada
Volkswagen Up
September 8, 2023

Cons: Made us pay for additional insurance and was not told about it whatsoever prior to car pick up. Lied and felt scammed.

Portugal
Toyota Aygo
September 7, 2023

Pros: Os carros costumam vir com diversos riscos e amassados. A locadora poderia rever sua frota.

United Kingdom
Volkswagen Taigo
September 4, 2023

Pros: Customer service (including the shuttle to the airport) assistance and informs received from the driver and car hand over - calm, un-rushed

Cons: Absolutely nothing

United States of America (USA)
Peugeot 208
August 29, 2023

Pros: Nice, clean car, though there was an engine service light on the dash when I picked it up.

Cons: Instead of picking up the vehicle, you are sat down with a salesperson who aggressively upsells you on an expensive liability package before you get your car. The agent asked if I'd ever been to my destination before. When I said no, he told me that I'd be driving on gravel roads, which I later found to be completely false. He also stated that it was impossible to adjust the return date for my vehicle. Overall, the misinformation, inflexibility,and aggressive sales tactics soured the experience.

Canada
Peugeot 208
August 27, 2023

Cons: Agents are pushy in terms of buying insurance and selling extra service. Find out that he wasn't telling the through about toll road to sell out transponder.

Netherlands
Volkswagen Polo
August 26, 2023

Pros: Car was very new and clean.

Cons: They wouldn't accept my visa debit card for the deposit. However, if I took out their full insurance for an extra €175, it was fine. It didn't matter that I already had the full insurance from Discover Cars. So I was forced to pay more and have double insurance or I wouldn't be able to take the car.

Canada
Volkswagen Polo
August 26, 2023

Pros: We were given a Citroen c3 with the rear driver side light pack very loose. Uncomfortable with it, we called and spoke with Mateus in tech dept who told us to bring it in. Tercio Veras tended to us when we arrived and was very efficient in getting us a replacement vehicle. Thank you Mateus and Tercio!

Cons: When we initially got our car, a Citroen c3, we noticed that rear driver side light assembly was loose from the car however the agent told us to take a video as proof that it was already in that state when we received it and sent us on our way. She did not offer us another vehicle or suggest we bring it back for repair. We then spoke with Mateus in tech dept. He told us to bring it back and we were given another car. We should not have been given that initial car in such disrepair.

United States of America (USA)
Volkswagen T-Roc
August 18, 2023

Pros: Representatives.

Cons: Shuttle from airport to Klass Wagen took almost one hour. Car is inferior than the one that I rented.

Portugal
Peugeot 208
August 18, 2023

Cons: The policy they have of having to purchase their insurance if your credit card shows up as a debit card in their system, which is ridiculous. You can cancel a credit charge just as easily as a debit. The car cost double because of that and I will never rent from them again. I will also make sure everyone I know is warned to not rent from them. I was also given an unwanted upgrade. I rented a small car for a reason and was very unhappy to receive the car that I did.

Czech Republic
Volkswagen Polo
August 17, 2023

Cons: Additional money requested, we tried to deny the offer, but there was no other way to rent the car than just pay more.. :(

South Korea
Skoda Scala
August 17, 2023

Pros: 나는 그들이 친절을 가장한 채로 외국 관광객들을 속이는 능수능란한 속임수에 놀랐다.

Cons: 나는 그들의 상식 밖의 행태에 분노한다. 모든 한국인들에게 그들을 이용하지 말 것을 공개적으로 알릴 것이다. 나는 대한민국의 언론인이다.

Canada
Fiat 500
August 16, 2023

Pros: Its hard to say anything good about Klas wagon after they left a bad taste in my mouth. They answered emails and the Brazilian that helped us get to the airport was great.

Cons: I don't know who's at fault here, but I paid double from what I was told by discovery cars! They sit you down and purposely add charges etc because they know you need a car. I showed the agent my voucher and what I was supposed to pay and he said no that's wrong. I paid over $1200 ??? It was supposed to be 600? I will be sending a formal email today with receipts as I just got back into Canada last night!

United States of America (USA)
Toyota Aygo
August 11, 2023

Pros: Easy pick up and return

United Kingdom
Volkswagen Polo
August 11, 2023

Pros: Nothing.

Cons: I’ll begin by saying that this was the worst experience I’ve had with a car rental company in 20 years. From start to finish Klass Wagen in Lisbon was awful. I wish I could write more, but my full review is on their website.

United Kingdom
Volkswagen Polo
August 7, 2023

Pros: The car was well presented, clean and met all of our needs. The young man who met me at the drop off on Saturday, 5 August 2023 was very efficient and professional.

Cons: I am very unhappy and disappointed with how my family and I were treated by Klass Wagen. On Saturday, 22 August, 2023 we arrived at Lisbon Airport and picked up our baggage immediately. There was no delay. We made our way out to the shuttle bus pick up area and waited for the shuttle bus to arrive. Eventually I had to make a telephone call to ask the shuttle bus to pick us up. I was told 10 minutes but it was at least 45 minutes later that we were picked up. I require more space to finish.

United Kingdom
Volkswagen Polo
August 7, 2023

Pros: Good prices. Car return process was smooth and the agent was great, asking us how everything was in a most sympathetic manner.

Cons: The rude and aggressive upsell of insurance at the start. Having to wait for our car "to be washed" at pick up (potentially because we didn't buy the insurance). The car was a little old, and the gears didn't work very well, but we understand the tradeoff with price, so this is a more minor matter.

United States of America (USA)
Skoda Scala
August 4, 2023

Pros: The car was 200ft away once I was done with paperwork.

Cons: Took 40 minutes to have shuttle take me 2 miles from airport pickup to office drop off.

United States of America (USA)
Volkswagen T-Cross
August 4, 2023

Pros: Good car. Didn't have to wait long during pick-up.

Cons: Learning about the insurance issues in Portugal (I couldn't use my credit card insurance to cover the car) was disappointing.

Canada
Fiat 500
July 30, 2023

Pros: Stay away .

Cons: Location is terrible. Hard to find when returning the car and very far. Really bad

South Africa
Skoda Scala
July 30, 2023

Pros: This was a terrible experience. I have now seen many reviews on TripAdvisor telling of similar experiences. Klass Wayon Tried insistently to upsell me - to pay their cover insurance. The agent said they didn’t have a good relationship with Discovercars when I asked why she wasn’t satisfied with the package I booked with Discovercars. She made me feel insecure with Discovercars as a trustworthy company. And when I dropped the car back they ‘found’ a scratch and held my deposit.

Cons: If Discovercars could help me rectify was seems like Klass Wayon’s business protocol. Or advise me where I can put a review that would effectively tell the public how this company operates.

Belgium
Volkswagen T-Roc
July 29, 2023

Pros: The price.

Cons: The car didn’t correspond. I rented a VW T Roc cartegory and I’ve got a Kia Stonic. It’s not the same kind of car … The agent try to make us buying the insurance even by lying on the fact we need a police report to get refund by DiscoverCars insurance. Also not all the damages were written down on the initial report. So at the checkout we needed to show the pictures we took (fortunately) to proof it’s not us that have done some bodywork marks.

Canada
Skoda Scala
July 29, 2023

Pros: Not much

Cons: Excessive deposit several thousands of dollars if you don’t buy their high pressure extra insurance package.

United Kingdom
Volkswagen Polo
July 27, 2023

Pros: Klass wagen is a scam. They dont know hoe to treat cl8ent and charge huge and unproportional amounts for minor scratches and other minor damages. Basically, their rental is cheap and they charge for literally everything that happens in a car

Cons: Staff not prepared, rude and dont know how to explain things

United States of America (USA)
Ford Focus
July 26, 2023

Cons: They did not have a car for me once I arrived.

United States of America (USA)
Peugeot 208
July 26, 2023

Pros: Clean car.

Cons: Dishonesty- tried to claim euro in damages for 2 scratches that were there before. They make you wait on purpose for long time so you get tired and by full coverage at inflated price.

United States of America (USA)
Volkswagen T-Cross
July 23, 2023

Pros: All staff were extremely helpful and friendly. Rental rates seemed pretty reasonable compared to Hertz and other brands. Great variety of cars.

Cons: Shuttle service to Klass Wagen from the airport was a little unorganized and chaotic but it was easy to get to the airport from a Klass Wagen

United States of America (USA)
Volkswagen Polo
July 21, 2023

Pros: Explaining insurance options.

Cons: Car was due maintenance.Check engine light came on 1 hour out of Lisbon!Then red Wrench came on at Sagres.Not full o fuel had to put $42.34 Euro fuel 1/3 hours out of Lisbon.Had to have host from where I was staying to call Klass Waggen to see if Ok to drive car? Two check engine prompts lit up Sagres Portugal.

Israel
Volkswagen T-Cross
July 20, 2023

Pros: At first they gave a car that had a problem. Then, they changed it to different car below the same category. It took too much time and headache

Italy
Fiat 500
July 20, 2023

Pros: everything

Cons: nothing

United Kingdom
Ford Puma
July 19, 2023

Cons: The 2 hour wait in their office along with 70 pther people waiting to be processed & then subjected to a hard sell of insurance & other extras

Netherlands
Volkswagen T-Cross
July 19, 2023

Cons: Long waiting time at pick up and hidden cost

United States of America (USA)
Fiat 500
July 15, 2023

Pros: Service was friendly, efficient, and effective.

Cons: I have no negative feedback. This company is excellent.

United States of America (USA)
Volkswagen T-Cross
July 15, 2023

Pros: The reservation told me the exact car I’d be getting, not a “or equivalent” as many places do.

Cons: They scrutinized the vehicle so the check out process took forever as we had to examine and identify every single mark, no matter how small. This was stressful as it made me concerned I’d be unfairly charged when returning in case we didn’t see a preexisting mark.

United Kingdom
Volkswagen Polo
July 9, 2023

Cons: Felt forced to take the extra insurance

United States of America (USA)
Volkswagen T-Cross
July 9, 2023

Pros: Agent was quick to go over everything and answer all our questions. The SUV we received was new and spotless. It was exactly what we reserved.

Cons: Nothing. Everything was great.

South Africa
Volkswagen Polo
July 7, 2023

Pros: The car was fine - no issues.

Cons: We were coerced into taking additional insurance even though we had already paid full coverage insurance to Discover cars.

United States of America (USA)
Volkswagen T-Cross
July 4, 2023

Pros: Drop off

Cons: Bait and switch your female employee really did not know her stuff but knew how to overcharge very unhappy about the bait and switch at the counter. Not very nice,

Portugal
Fiat 500
July 3, 2023

Pros: proactively suggesting best quality/price solution for my needs. Debora Santiago was an excellent customer care representative.

United States of America (USA)
Volkswagen T-Cross
June 30, 2023

Pros: agent was nice

Cons: on your site I reserved a specific car of a specific quality of make and what was said to be manual transmission. I was given an inferior model that was automatic that didn't preform well on the streets of Lisbon. felt like I got the bait and switch. and I paid a premium for Lisbon rentals. 4x as much. feel overall as though I was ripped off.

United States of America (USA)
Volkswagen Up
June 28, 2023

Pros: Check in was simple and quick.

Cons: The upsell attempt and the wait for the vehicle.

Israel
Skoda Kamiq
June 27, 2023

Cons: They force me buy full inshurane althow In the website i pay for full inshurane Becouse the rent car is 5k from the airport And they bring you with shuttel to the office its difficult find other rent car you are hosstage in their hand The bottom line its cost exactly as you Rent from company in the airport

United States of America (USA)
Fiat 500
June 25, 2023

Pros: Quick to the point

Malaysia
Fiat 500
June 25, 2023

Pros: Very friendly

Cons: Overselling of insurance

Italy
Volkswagen Polo
June 10, 2023

Pros: the car

Cons: i had to pay the insurance twice

United Kingdom
Volkswagen Polo
June 9, 2023

Pros: fast

Cons: Having to check on the tiniest of many scratches on the car and the high possibility and subsequent charge should I have missed one. Unnecessary, depressing

Belgium
Volkswagen Polo
June 9, 2023

Pros: Extra Costs were 3 times the “Total price”

Cons: Extra costs

Brazil
Volkswagen T-Cross
June 1, 2023

Pros: Nothing

Cons: - Agents representative behavior , very aggressive when I not accepted the full cover assurance

Canada
Volkswagen Polo
May 24, 2023

Pros: The representatives were kind, respectful and polite. The same goes for the shuttle drivers.

United Kingdom
Fiat 500
May 24, 2023

Cons: They don’t accept debit card so they forced us to pay for the full coverage. Other car rental companies allow it by charging a big deposit that they refund at the end of the rental if no issue with the car. The rental was supposed to be cheap, for this price we would have gone to a big Hertz or Europcar and got the car from the airport and not take 10 min to go far from the airport to get it.

United States of America (USA)
Fiat 500
May 22, 2023

Pros: Return was efficient, car was in good condition mechanically.

Cons: Picking up the car was time consuming.

United States of America (USA)
Fiat 500
May 18, 2023

Pros: Really enjoyed the efficiency and straight forward service at Klasswagon.

Canada
Volkswagen Polo
May 14, 2023

Pros: Super high pressure sales job on the extra insurance. Confusing information between the car company and the info from discover Cars (I purchased extra coverage from discover Cars, then was told by the car comment that it wouldn't cover dings and scratches, he showed me photos, and a single scratch was 500 euros per scratch. ) I feel I was scammed.

Cons: The confusing and high pressure sales. Waiting for almost an hour to see a representative. The extra stress added.

Canada
Volkswagen Up
May 14, 2023

Pros: Good price and a good car.

Cons: No windshield washer fluid; check-in took too long.

Poland
Volkswagen Golf
May 11, 2023

Cons: There was no transparent information about the role of discoverCars in the whole process of renting car. Also no explanation why final cost is do different from what I received from Webside of DiscoveryCars.

Canada
Volkswagen T-Cross
May 11, 2023

Pros: Clean facilities.

Cons: - Spending well over 1 hour to pickup the car. - The shuttle driver dropped us off at arrivals after returning the car. - I asked if we could take the Volkswagen T-cross (the vehicle we reserved) and the attended simple said no instead of checking on availability. - The additional $25 EUR penalty on toll fees.

South Africa
Fiat 500
May 11, 2023

Pros: Very efficient and friendly service. Agent was extremely helpful with downloading google maps and giving advice on navigation!

United States of America (USA)
Volkswagen T-Cross
May 10, 2023

Pros: Nothing

Cons: 1) Rental office is over 15mins by shuttle from LIS Airport 2) There were only 2 x staff (and no Manager) to check-in a long line of renters. We waited for 30 mins, and was told it will take at least 2 more hours to get our car. 3) A rude employee named Khan told us that we can go back home if we didn't like the wait. 4) We went back to the airport and rented from Europcar 5) I was charged advance of USD 9.54 that I want refunded back to my credit card. 6) My Confirmation # is LIS-125734357575

United States of America (USA)
Volkswagen Polo
May 6, 2023

Cons: When returning, I missed my flight because they wouldn’t take me to the airport until the van was full. It took 1 hour from arriving To return and when I got to the airport. They didn’t care and were very rude. They had 3 people working but only one person would check cars in. They told me the insurance I purchased through discovercars.com was no good and made me purchase additional insurance directly with them.

United States of America (USA)
Fiat 500
May 5, 2023

Pros: All the service was top drawer from start to finish

Portugal
Fiat 500
May 4, 2023

Pros: proactive, helpful, problem solving if needed, prices

Netherlands
Volkswagen T-Cross
May 2, 2023

Cons: Klass Wagen's place, they said that it covers nothing and I need to pay 440 euros instead of 192 euros to get full coverage insurance. I didn't want to take risk and paid that. In total I paid 505 euros instead of 257. One of you is lying to people.

Canada
Volkswagen Polo
May 1, 2023

Pros: The representative was friendly and explained well everything. But still we paid a lot more that we expected.

Cons: We had the worst customer service ever. We had an accident with a motorcycle. Police, ambulance, all the works, so it was very traumatic. I needed them to send a tow truck so we could have the car repaired, the bumper needed to be fixed. The line was very bad, and even if we had the police explained to them where we were, he wanted me to download WhatsApp.. which I could not do! The car was finally towed by a friend of the policeman and he kindly fixed it, without the help of Klass Wagen.

Canada
Volkswagen Polo
April 27, 2023

Pros: Clean car, size we wanted.

Cons: excessive deposit hold on CC. Given heavily marked up vehicle

United States of America (USA)
Skoda Scala
April 26, 2023

Pros: Overall, I would recommend Klass Wagen as a value rental. However, if you have a problem on the road with your car, you may have difficulty like I did. I spent several hours playing telephone tag and never did get any help. They need to update their contract maintenance association. It was useless for me.

Cons: I would like to give compliments to Marcos, who was a customer service rep for Klass Wagen. He did his best to help me and I appreciated it.

Canada
Volkswagen Polo
April 18, 2023

Pros: NOTHING!

Cons: They manipulated me into buying extra insurance ... saying that the Insurance I had purchased with Discover Cars was not adequate.

United States of America (USA)
Peugeot 208
April 18, 2023

Pros: The agent was very nice and the car was bigger than the one we expected to get. It was also easier to drive in and out of the Klass Wagen location than to try and drive in and out of the airport parking lots (as is the case with some of the other car rental companies at Lisbon).

Cons: It did take a little longer to pick up the car, even though we were about 15 minutes later than our pick up time. We waited for about 20 minutes to talk to an agent once we were at the company office and then about another 20 minutes because the car was still being washed. It ended up working out because our check in time was later in the day but might not be so great if we were in a rush.

Brazil
Fiat 500
April 17, 2023

Pros: Nothing special to be honest.

Cons: was completely different (more expensive) than th eone presented on Discovery cars site. Youshould be alligned.

Canada
Volkswagen Golf
April 15, 2023

Cons: Had to insist that we have a car with a full tank of gas. Had a little wait but got what we requested and turned out to be a better car than the one initially proposed.

Canada
Volkswagen Up
April 14, 2023

Pros: It was amazing value for money! The staff were helpful and kind and the car was amazing!

Cons: It was a little bit slow when picking up the car but that’s to be expected.

United Kingdom
Volkswagen Polo
April 14, 2023

Pros: Nice and new car.

Cons: Bad agents and greed company.

United Kingdom
Volkswagen Polo
April 9, 2023

Cons: Hard sell re extra insurance. The car had a tyre issue. Had only 60 km of fuel in the tank.

Canada
Fiat 500
April 6, 2023

Pros: Courteous friendly employees.

Cons: Unclear address online sent us many kilometers out of our way on day of return. A clear address reference online would help.

Canada
Volkswagen Polo
April 5, 2023

Pros: They run the business in a very professional way.

Portugal
Fiat 500
April 3, 2023

Pros: everything. Proactive. I Asked for a good car due to long monthly rental that will be extended if possible, and they were able to find one for me notwithstanding the busy time and fully booked. Rica was an amazing Customer Service Representative.

Cons: nothing

Canada
Skoda Scala
April 1, 2023

Pros: Drop off was quick, shuttle was available right away.

Cons: Very slow pick up, pressure to take extra insurance, car was an eyesore and dirty, ran out of AdBlue within a day, no prior explanation about this.

Belgium
Toyota Aygo
April 1, 2023

Pros: Perfect service from Miss Madelina

Cons: The adress on the invoice mention the adress where the car has to be delivered

Canada
Peugeot 208
March 26, 2023

Pros: They were very friendly and efficient. They were easy for pickup and drop-off at the airport.

Australia
Fiat 500
March 25, 2023

Pros: The car was good. The drop off was very easy

Cons: The deceptive behaviour. I was told point blank that my Australian credit card travel insurance would not cover any potential damage to the car meaning I really should get the company's outrageously overpriced insurance. It meant my car rental was five times the quoted price on your website! I later learnt from my bank that their insurance would have covered any damage claim. Highly unethical behaviour.

Hungary
Toyota Aygo
March 25, 2023

Cons: They forced me to make a new deal with them on much higher price!

Portugal
Volkswagen Polo
March 22, 2023

Pros: Very kind and accommodating representatives, good price, car in good condition, voucher for over-filled petrol tank - appreciated.

Cons: Low safety tires. Pushing other paid services. Not being able to use my Portuguese debit card (which meant paying with a different currency and paying much for conversion).

United Kingdom
Volkswagen Polo
March 19, 2023

Pros: Friendly & helpful staff - who speak excellent English

Cons: No faults for me in their service. I have used them 4 times now & always found the service to be very good.

United States of America (USA)
Volkswagen Up
March 18, 2023

Pros: Friendly not too pushy

Canada
Volkswagen Up
March 17, 2023

Pros: Friendly, quick, efficient.

Cons: Insurance process.

United States of America (USA)
Peugeot 208
March 16, 2023

Pros: Staff was courteous and friendly and explained things well.

Cons: Picking up the car involved a high pressure sales session to purchase their complete insurance package for $500. The threat was that if there was even one scratch on the car we would have to pay $640. Also our credit card car insurance would not cover the damage because in Portugal no police reports would be made. Also, when we returned, the car we requested help in paying a parking ticket and the staff refused to help with that in any manner whatsoever.

Denmark
Volkswagen Up
March 10, 2023

Pros: very nice people

Cons: Difficult to find when returning the car

Brazil
Volkswagen T-Roc
March 9, 2023

Pros: It is cheaper them other companies.

Cons: The both cars they offered me had cigar smell. The first one had a stronger smell, so they offered a second one, not so different.

Portugal
Toyota Aygo
March 6, 2023

Pros: The agents were nice and kind.

Cons: The system differs from the time I booked in the internet

Estonia
Skoda Scala
March 5, 2023

Pros: People who served us

Cons: Everything was ok

Canada
Toyota Aygo
March 3, 2023

Pros: Please contact if you want to know

United States of America (USA)
Volkswagen Polo
February 25, 2023

Pros: Everyone polite and efficient. Nice car.

Cons: The pressure to buy their expensive insurance.

Canada
Skoda Scala
February 23, 2023

Cons: Very upsetting about pushing the insurance and basically lying to us!! Also was warned about how the car should be returned without a messy interior. In all my years this is the first time I when to a car wash and cleaned the car before returning it. Staff did not go over type of fuel or the fact that it needs DEF fluid. Lucky I knew but many westerners wouldn’t have

Hungary
Volkswagen Polo
February 21, 2023

Pros: Neto (I think this is the name of the guy who took the car back) was super kind. He is an asset to the company.

United Kingdom
Fiat 500
February 21, 2023

Pros: Very efficient service. Good costumer service, quick to answer. The car was very clean.

Cons: Long time waiting to be collected at the airport and to check in

Canada
Volkswagen Polo
February 18, 2023

Pros: Good and efficient

Canada
VW Golf
February 17, 2023

Pros: Knowledgeable and efficient.

United Kingdom
Volkswagen Polo
February 16, 2023

Pros: Generally fast and all service

Cons: Nit knowing what the shuttle bus looked like or how often it ran from the airport

Canada
Volkswagen T-Cross
February 4, 2023

Pros: Canceled the car still waiting for refund

Portugal
Fiat 500
February 3, 2023

Pros: helpful, proactive, professional

United Kingdom
Kia Ceed STW
January 25, 2023

Pros: I was extremely well greeted both at arrival and return of the vehicle. Sakib Khan was very nice and professional.

Canada
Volkswagen Polo
January 22, 2023

Cons: The Tire was low pressure and light had come on but they still gave me the car I had to bring it back to get it filled up

Canada
Volkswagen Golf
January 20, 2023

Pros: Return was very smooth and agent was very friendly and helpful.

Cons: Pick up inspection left me feeling uncertain as to how picky they would be during the return process.

United States of America (USA)
Volkswagen Up
January 11, 2023

Pros: The young man who helped us was awesome! He was very personable, very kind, and very clear about what was involved and how much it would cost.

Cons: The only complaint is that the car had a service light on saying it needed oil, when we checked it was very low and that was stressful.

Canada
Fiat 500
January 10, 2023

Pros: Car was solid.

Cons: Very slow car pickup. Car smelled like ultra-potent cleaning chemicals for the duration of the trip which made both of us feel sick. Damage deposit could not be returned due to poor record keeping.

United States of America (USA)
Skoda Scala
January 6, 2023

Pros: Car and Service.

Cons: I think the option to use Via Verde toll service should be automatically included in the rental. To speed up the process of typing on iPads should have wireless keyboards. Also a pre check into the website where you can start the process of rental contract. In my car didn’t have any windshield water.

France
VW Polo
January 4, 2023

Pros: Good car

Cons: Scamming company

Portugal
Fiat 500
January 3, 2023

Pros: helpful, fast, proactive, good cars, good price and good assistance, got a slight upgrade

Cons: nothing

Switzerland
Volkswagen T-Roc
January 1, 2023

Pros: Car in good conditions, the pick up and drop off from the staff was very cordial and professional.

Cons: Nothing to complain

Portugal
Volkswagen Up
December 31, 2022

Pros: Great people

United States of America (USA)
Volkswagen T-Roc
December 23, 2022

Pros: Friendly people and great selection of cars for very reasonable prices

Cons: Make sure you have your own insurance and and be prepare to leave a high deposit or buy their full coverage insurance for a piece of mind. All rental companies are the same with some differences on pricing.

Denmark
VW Polo
December 22, 2022

Pros: At rental desk the Guy was not convinient he pressed us with insurance. Told bad aboudt Discover Cars and the insurance we made there. Told us to rent directly at them

Cons: Nothing

Canada
VW Up
December 19, 2022

Pros: price

Cons: location

United States of America (USA)
Toyota Aygo
December 17, 2022

Pros: They gave up trying to sell additional add-ons and did what was best for me.

Cons: That I had to waste time listening to the add-ons that I didn’t need or want.

United Arab Emirates
VW T-Cross
December 16, 2022

Pros: They gave full insurances on top of Discover cars insurnaces. But it was very costly.

Cons: They gave full insurances on top of Discover cars insurnaces. But it was very costly. The car had tyre pressure issue even if I used the car for a day. They didnt check the car properly before giving it to me.

United States of America (USA)
Fiat 500
December 15, 2022

Pros: Very well oiled machine. Easy to pick up and drop off.

United Kingdom
VW Polo
December 13, 2022

Pros: Ease of use

Cons: Nothing

Portugal
Skoda Scala
December 12, 2022

Pros: Car upgrade

Cons: Nothing to declare

United Kingdom
Volkswagen Polo
December 5, 2022

Pros: Friendly

Cons: Put on pressure to buy insurance

Canada
VW Polo
December 3, 2022

Pros: Time spent for dropping off the car.

Cons: Double payment for insurance. Condition of the car.

United States of America (USA)
VW Golf
December 1, 2022

Pros: kind and professional

Poland
VW Polo
November 30, 2022

Cons: If you don't buy insurance, you're 2nd class citizen.

Brazil
Kia Ceed STW
November 30, 2022

Cons: Klass Waggen scrutinize the car for unseen scratchts or anything different of a new car. The scratchs on the pickup are almost impossible to spot (they said the clients were charged for them). They also tell that there will be a lot of charges if the car needs repair and that the rentalcars insurance does not cover. Every time you get the car to drive got me nervous. On the delivery they spent about 20 minutes looking for new scratchs to be charged. I will never rent again from Klass Wagen.

Canada
VW Golf
November 30, 2022

Pros: Efficient

Cons: Tried hard to sell their insurance

Israel
VW Polo
November 28, 2022

Pros: They are scammers, they tried to blame me for demage in the car that I didn't make

United Kingdom
VW Up
November 28, 2022

Pros: Nice and polite people

Cons: Ripoff price, not matching DiscoverCars price at all.

Portugal
VW Polo
November 28, 2022

Pros: Quick return. Clean car. Little queue

Cons: Push on getting insurance during pickup. Tiny motor on the car that slowed down on the highway

Ireland
VW Polo
November 28, 2022

Pros: Nice staff. Good operation.

Cons: Got charged extra for damage insurance despite already paying for it.

Netherlands
VW Golf
November 25, 2022

Pros: Very bad

Cons: Very bad

United States of America (USA)
Citroen C4
November 21, 2022

Pros: Attentive and efficient employees.

Cons: 1. Having to buy the insurance in lieu of putting a $2000 deposit on my credit card. 2. Not being able to return the car earlier for a refund.

United States of America (USA)
VW Polo
November 16, 2022

Pros: This is our second rental with Klasswagen and we will continue to use them. The representatives are just great!

Cons: Nothing

Canada
VW Up
November 8, 2022

Pros: Fast efficient and no stress

Cons: Not explaining properly the insurance options

United Kingdom
VW Polo
November 7, 2022

Cons: They tried to scare me into buying their full coverage. They made me listen for 10 minutes about how any scratch no matter how tiny is 500+ euro and they'll charge me for anything I don't find on the car while picking it up. At least that's what they said. Then I had to read and sign 2 documents that I was good with that. Very outrageous sales practices. I'm making a formal complaint to the portuguese gov.

Brazil
VW Up
November 7, 2022

Pros: Fast

Cons: Trying to scare and force the client to buy full insurance

United States of America (USA)
VW Polo
November 5, 2022

Pros: The service was very courteous and efficient. The agent offered the additional insurance, but did not insist on it. Much attention was given to document the condition of the car prior to the commencement of rental. At the time of return, the agent was not very particular about the car condition, performing just a routine check. The company promptly provided a shuttle back to the airport.

Cons: The car cleanliness could have been a bit better.

United States of America (USA)
VW Polo
November 4, 2022

Cons: The car was broken and dangerous to drive. Changing the car was confusing and it was difficult to get clear assistance as no one knew who would offer assistance.

Canada
VW Up
November 2, 2022

Pros: efficient check out/in of the car once I was there

Cons: The picked point at the airport is extremely poor. There is no designated line so that people can line up. Once a shuttle fills. its then unclear for remaining and new customers to see who is next in line. You need to fix this problem.

Slovakia
VW Up
October 31, 2022

Cons: I had to pay insurence that was super expensive because I havent had credit card as main driver ( i offered to pay whole deposit from my debet card or use my wife car )

United Kingdom
VW Polo
October 30, 2022

Pros: New polo

Cons: Sales for extra insurance

United States of America (USA)
Citroen C4
October 28, 2022

Pros: Car was nice just smaller

Cons: So confusing with the insurance program offered and to high deposit if you don’t buy additional insurance.

Israel
VW Polo
October 27, 2022

Pros: Trying to sell extra insurens . That I already buy.

United States of America (USA)
VW Polo
October 19, 2022

Pros: Price was good.

Cons: The car we received had over 30 minor and major exterior issues recorded when I received it giving me great unease on how the return would turn out. The car already had significant damage on the passenger side door and the panel below. Also, the coolant level sensor had failed and should have been replaced.

United States of America (USA)
Fiat 500
October 16, 2022

Cons: The vehicle had an issue with the suspension, which I did not realize until we had drove away. It was very obvious, and should have been noticed by the company before being given to a customer.

Canada
VW Up
October 16, 2022

Pros: Car was gutless but worked well

Cons: Location was hard to get to, even with a shuttle bus and gps help from phone

United States of America (USA)
VW Up
October 14, 2022

Pros: Good price, good car, returning the car was no problem.

Cons: Very hard sell of insurance with scare tactics. Very bad. I will not rent from them again. I also feel that DiscoverCars should downgrade companies that use this type of profit model.

Canada
Peugeot 208
October 12, 2022

Pros: Drop off

Cons: No spare tire in trunk.

United States of America (USA)
VW Polo
October 11, 2022

Cons: Way too far away from airport. Way too long to accept car.

United Kingdom
VW T-Roc
October 10, 2022

Pros: Relatively new car and clean rental car facility.

Cons: Very inefficient process picking up the car which took too long to provide all information which could have been provided online prior to collection. Due to high demand of KW cars, chaotic scenes at the airport getting onto the shuttle bus.

Canada
Citroen C4
October 7, 2022

Pros: price

Cons: Hard to find them at the airport. Didn't know we had to phone them.

United States of America (USA)
VW Polo
October 6, 2022

Pros: none

Cons: everything

Estonia
VW Polo
October 6, 2022

Pros: Everything was perfect.

Italy
VW Up
October 5, 2022

Cons: Was 15 minutes away from the airport. I did pay twice since they didn’t recognize the full coverage until 3000 euros (92,30 more to Klasswagen). I will never use discoverscar ever again

United States of America (USA)
Peugeot 208
September 28, 2022

Pros: they are very nice people

Cons: very slow on the pickup side - lots of time waiting - they said 15 minutes and we were there about 2 hours and incurred lots of extra charges

United States of America (USA)
Ford Focus
September 26, 2022

Pros: car was clean and nice

Cons: it was slow, and they made me pay $200 extra at pickup

Australia
Ford Focus
September 26, 2022

Pros: They offered a very good car at a great rate.

Cons: Nothing.

Canada
VW Up
September 24, 2022

Pros: Staff

Cons: Nothing

Canada
Peugeot 208
September 22, 2022

Pros: Nothing

Cons: Horrible ,the worst experience renting car. I was provided with not a safe car. A lot of noise in the car when I was approaching 90km/h oh highway. The rent car company refuse replace the car, because the car is still drivable . I was advised to go to a garage, repair the car ,pay for repairs and spend my day in the garage .I was advised that they will pay back the repair cost but even they hadn’t send me a written confirmation .

Canada
VW Polo
September 21, 2022

Pros: Agents provided excellent service.

Cons: Quick and very efficient.

United States of America (USA)
Ford Focus
September 19, 2022

Pros: THEY HAD NOT CAR FOR US AND HAD CANCELED THE RESERVATION -- BUT YOU NEVER TOLD US.

Switzerland
VW Polo
September 19, 2022

Pros: Open 24x7 , customer service

Cons: Time spent waiting to pick up the car.

Netherlands
VW T-Roc
September 18, 2022

Pros: Fast transfer when returning the car

Cons: Everything! It was terrible. It was not a nice start of our holiday at all.

United States of America (USA)
VW Up
September 18, 2022

Pros: Fast, efficient, fair, reasonable, kind.

Cons: Not one thing!

United States of America (USA)
Ford Focus
September 17, 2022

Pros: Quick and efficient and eager to help

Canada
Peugeot 208
September 17, 2022

Pros: Absolutely nothing. Worst experience of my life renting a car

Cons: Nothing

Italy
VW Golf
September 17, 2022

Pros: Car was perfect

Cons: At the desktop they practically forced me to take insurance with them, despite the fact that I already had full coverage with discovercars, highlighting all the flaws of the latter.

Angola
Toyota Aygo
September 16, 2022

Pros: Simplicity with the registration process

Cons: The Insurance that was payed before.

Romania
VW Polo
September 15, 2022

Pros: eficienta personal, rapiditate preluare/ predare, raport valoare/cost, marca auto, via card optional

Cons: lipsa antena, asigurare CASCO scumpa

Canada
Fiat 500
September 15, 2022

Pros: Shuttle to and from airport

United States of America (USA)
Peugeot 208
September 13, 2022

Pros: Nothing.

Cons: Klass Wagen cancelled our car reservation because they overbooked automatic cars. We arrived on time and took the shuttle to their office, which we waited about 30 minutes for. Once we got there, they informed us the car was cancelled. They wasted a lot of our time and provided almost no assistance to help us find another car. They also noted that they were not able to contact us because they didn’t have our information from discovercars. This part is the fault of discovercars.

Belgium
Fiat 500
September 9, 2022

Cons: A 1500€ deposit for a simple Fiat 500 is far too much

United States of America (USA)
Fiat 500
September 8, 2022

Pros: 18.50 to use toll payment Via Verde and 100 euro deposit. This was ok

Cons: - 50 deposit and 136 for taking the car into Spain for 2 days. The charge was 13.50 a day but they didn’t have a system to charge for 2 days so charged me for all 10 - Booked a Hybrid, gave me regular and said it was 2 lvl upgrade - 1450 deposit for not getting their full coverage, I had FC through DiscoverCars - Isolated rent shop so can’t just walk to another rental either - 1.5 hrs to checkout & said it would take that long for drop off; drop off took 5 mins we got there 2 hr early

Canada
Skoda Scala
September 7, 2022

Pros: Excellent service just wished they had office closer to airport

Cons: Office was too far from airport. Had too wait almost hour for shuttle bus

Israel
VW Polo
September 5, 2022

Pros: The representatives were helpful, friendly and patient and explained everything clearly and thoroughly.

Cons: The damage check took longer than expected but this is optional and was ultimately to my benefit

Canada
Fiat 500
September 5, 2022

Pros: Friendly people. English speakers.

United States of America (USA)
VW Polo
September 3, 2022

Pros: Not much

Cons: Deceptive sales tactics. Not honoring the contract. Upselling crap. Far away from airport.

Slovakia
Toyota Aygo
September 2, 2022

Pros: goot office

Cons: transport and time from airport to office. I ordered a car for 328.80 euros. I FINALLY paid the amount of 477.90 euros, which is 45% more. An incredible amount.

France
VW Polo
September 2, 2022

Pros: Good service, nice staff.

Cons: They are a pushy about leaving a review.

Lithuania
VW T-Roc
September 2, 2022

Cons: We had to argue to get the cars we ordered instead of smaller ones they offered. Very pushing to by extra insurance from them for the huge price.

Israel
VW T-Roc
September 1, 2022

Pros: Very helpful agent, and the via verdo device concept is awesome.

Cons: Little far from the airport, but overall OK.

United States of America (USA)
Toyota Aygo
August 31, 2022

Pros: Very competent, efficient, and pleasant attendants.

Cons: Overall good. The price of insurance is steep, but I wouldn't trust not getting it as it makes the process a hell of a lot easier and more worry free.

Ireland
Toyota Aygo
August 31, 2022

Pros: Pick up, drop off and agents.

Cons: It was pricey.

United States of America (USA)
Ford Focus
August 31, 2022

Pros: Drop off was quick

Cons: There was no effort to reconcile the price on Discover Cars with the price we paid when we actually got the vehicle.

United Kingdom
VW Polo
August 29, 2022

Pros: Quick service, very friendly. Airport shuttle service.

Canada
VW Polo
August 29, 2022

Pros: Great customer service!

Norway
VW Polo
August 28, 2022

Pros: nothing

Cons: Horrible experience + scam for the deposit. Never again.

United States of America (USA)
VW Golf
August 27, 2022

Cons: Long wait time to get the car. It took us 1 hour! Long wait after coming back 1 hour. Because the agents are busy to check in new customers who bring money. We already paid, so what the point to help us? 40 min wait time for shuttle at 1 am. Reason - the driver is busy to check new customers in. Only after I said that will order taxi and leave bad review they reluctantly brought us to the airport. The driver was obviously angry.

Canada
VW Polo
August 25, 2022

Pros: Klass Wagen unfairly charged me for not filling up the tank. I filled it to full before I dropped off the car ( the gas station was about 10 km away from Klass Wagen). They claimed it was 7/8 full without being understanding that I had to drive a bit to get to their drop off location after the fill - up. This is a money grab on their part and totally unfair business practice

Cons: Overcharging customer Also during drop , one person told me I was good to go and after I waited and got on the shuttle I was told to get off the shuttle to finish up some return procedure which included the demand from me to cough up more money for the fill up

Germany
VW T-Roc
August 24, 2022

Pros: The car was brand new hving only 17kms

Cons: Waiting time to receive the car, was very slow, more effective staff required. By drop of not enough schuttle buses to take the people to the airport terminal

France
Toyota Aygo
August 23, 2022

Cons: The pricing is too high regarding the model of the car and the insurance almost mandatory.

United States of America (USA)
VW Golf
August 23, 2022

Cons: It took a long time for an agent to get to us and file the paperwork.

United States of America (USA)
VW T-Roc
August 20, 2022

Pros: Great service and amazing staff! I would definitely rent with you again. 😊

Canada
VW Polo
August 17, 2022

Pros: Car was new and in good condition. Good value.

Cons: Bad communication for bus shuttle, no one is picking up the phone, no whatsapp. From the moment I waited for the bus shuttle to the moment I got the car it took maybe 90 minutes. Bad pickup experience.

United States of America (USA)
VW Up
August 17, 2022

Pros: Really nice people, gave great advice, very efficient return

United Kingdom
VW Polo
August 15, 2022

Pros: Easy to drop off.

Cons: The price and location of the shop - miles away from the airport.

Netherlands
VW Polo