Car Rental – Search, Compare, and Save up to 70%!
Klass Wagen at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: This was exceptionally easy. They were also very helpful, didn’t waste a lot of time trying to sell me stuff. Got me into my car very quickly.
Cons: The only hard thing is getting to their facility at drop off. And finding a gas station nearby so I could return the car full.
Pros: Service was really good, didn't wait long either to collect or drop the car. The agent was very helpful.
Cons: The car was not in great condition, keep flashing that service need and would not respond on motorway
Pros: That car after 200 kms gave a red signal because there was not enough oil,,!! This was the start .. 45000kms ., should be still ok ,, but the tires were not in good shape almost to the limit,, the license plate on the back fell off., the gear stick stayed in my hand one time .,!! And it was strongly smelling cigarette inside !! Conclusion.,, very bad car for the 3 weeks we had this holiday
Cons: I just said it before… and I felt a bit pushed to take the maximum garantie ,,, just in case something wrong happened.,, and it did
Cons: The car was alright, but the Price given by the website upon booking is not the price you pay when you actually pick up the car. They present scare tactics to make sure you get the insurance at pick up location
Pros: Adorei o serviço
Cons: não tenho reclamação pelo serviço
Pros: Could not get to pick up plane was late it appears they were closed. We got in around 11:30pm as plane was delayed. Called them next day no answer. Gave up trying to get the rental.
Cons: Could not get to pick up plane was late it appears they were closed. We got in around 11:30pm as plane was delayed. Called them next day no answer. Gave up trying to get the rental.
Cons: Waiting time is too long . Poor customer service .
Cons: Made us pay for additional insurance and was not told about it whatsoever prior to car pick up. Lied and felt scammed.
Pros: Os carros costumam vir com diversos riscos e amassados. A locadora poderia rever sua frota.
Pros: Customer service (including the shuttle to the airport) assistance and informs received from the driver and car hand over - calm, un-rushed
Cons: Absolutely nothing
Pros: Nice, clean car, though there was an engine service light on the dash when I picked it up.
Cons: Instead of picking up the vehicle, you are sat down with a salesperson who aggressively upsells you on an expensive liability package before you get your car. The agent asked if I'd ever been to my destination before. When I said no, he told me that I'd be driving on gravel roads, which I later found to be completely false. He also stated that it was impossible to adjust the return date for my vehicle. Overall, the misinformation, inflexibility,and aggressive sales tactics soured the experience.
Cons: Agents are pushy in terms of buying insurance and selling extra service. Find out that he wasn't telling the through about toll road to sell out transponder.
Pros: Car was very new and clean.
Cons: They wouldn't accept my visa debit card for the deposit. However, if I took out their full insurance for an extra €175, it was fine. It didn't matter that I already had the full insurance from Discover Cars. So I was forced to pay more and have double insurance or I wouldn't be able to take the car.
Pros: We were given a Citroen c3 with the rear driver side light pack very loose. Uncomfortable with it, we called and spoke with Mateus in tech dept who told us to bring it in. Tercio Veras tended to us when we arrived and was very efficient in getting us a replacement vehicle. Thank you Mateus and Tercio!
Cons: When we initially got our car, a Citroen c3, we noticed that rear driver side light assembly was loose from the car however the agent told us to take a video as proof that it was already in that state when we received it and sent us on our way. She did not offer us another vehicle or suggest we bring it back for repair. We then spoke with Mateus in tech dept. He told us to bring it back and we were given another car. We should not have been given that initial car in such disrepair.
Cons: Shuttle from airport to Klass Wagen took almost one hour. Car is inferior than the one that I rented.
Cons: The policy they have of having to purchase their insurance if your credit card shows up as a debit card in their system, which is ridiculous. You can cancel a credit charge just as easily as a debit. The car cost double because of that and I will never rent from them again. I will also make sure everyone I know is warned to not rent from them. I was also given an unwanted upgrade. I rented a small car for a reason and was very unhappy to receive the car that I did.
Cons: Additional money requested, we tried to deny the offer, but there was no other way to rent the car than just pay more.. :(
Pros: 나는 그들이 친절을 가장한 채로 외국 관광객들을 속이는 능수능란한 속임수에 놀랐다.
Cons: 나는 그들의 상식 밖의 행태에 분노한다. 모든 한국인들에게 그들을 이용하지 말 것을 공개적으로 알릴 것이다. 나는 대한민국의 언론인이다.
Pros: Its hard to say anything good about Klas wagon after they left a bad taste in my mouth. They answered emails and the Brazilian that helped us get to the airport was great.
Cons: I don't know who's at fault here, but I paid double from what I was told by discovery cars! They sit you down and purposely add charges etc because they know you need a car. I showed the agent my voucher and what I was supposed to pay and he said no that's wrong. I paid over $1200 ??? It was supposed to be 600? I will be sending a formal email today with receipts as I just got back into Canada last night!
Pros: Easy pick up and return
Cons: I’ll begin by saying that this was the worst experience I’ve had with a car rental company in 20 years. From start to finish Klass Wagen in Lisbon was awful. I wish I could write more, but my full review is on their website.
Pros: The car was well presented, clean and met all of our needs. The young man who met me at the drop off on Saturday, 5 August 2023 was very efficient and professional.
Cons: I am very unhappy and disappointed with how my family and I were treated by Klass Wagen. On Saturday, 22 August, 2023 we arrived at Lisbon Airport and picked up our baggage immediately. There was no delay. We made our way out to the shuttle bus pick up area and waited for the shuttle bus to arrive. Eventually I had to make a telephone call to ask the shuttle bus to pick us up. I was told 10 minutes but it was at least 45 minutes later that we were picked up. I require more space to finish.
Pros: Good prices. Car return process was smooth and the agent was great, asking us how everything was in a most sympathetic manner.
Cons: The rude and aggressive upsell of insurance at the start. Having to wait for our car "to be washed" at pick up (potentially because we didn't buy the insurance). The car was a little old, and the gears didn't work very well, but we understand the tradeoff with price, so this is a more minor matter.
Pros: The car was 200ft away once I was done with paperwork.
Cons: Took 40 minutes to have shuttle take me 2 miles from airport pickup to office drop off.
Pros: Good car. Didn't have to wait long during pick-up.
Cons: Learning about the insurance issues in Portugal (I couldn't use my credit card insurance to cover the car) was disappointing.
Pros: Stay away .
Cons: Location is terrible. Hard to find when returning the car and very far. Really bad
Pros: This was a terrible experience. I have now seen many reviews on TripAdvisor telling of similar experiences. Klass Wayon Tried insistently to upsell me - to pay their cover insurance. The agent said they didn’t have a good relationship with Discovercars when I asked why she wasn’t satisfied with the package I booked with Discovercars. She made me feel insecure with Discovercars as a trustworthy company. And when I dropped the car back they ‘found’ a scratch and held my deposit.
Cons: If Discovercars could help me rectify was seems like Klass Wayon’s business protocol. Or advise me where I can put a review that would effectively tell the public how this company operates.
Pros: The price.
Cons: The car didn’t correspond. I rented a VW T Roc cartegory and I’ve got a Kia Stonic. It’s not the same kind of car … The agent try to make us buying the insurance even by lying on the fact we need a police report to get refund by DiscoverCars insurance. Also not all the damages were written down on the initial report. So at the checkout we needed to show the pictures we took (fortunately) to proof it’s not us that have done some bodywork marks.
Pros: Not much
Cons: Excessive deposit several thousands of dollars if you don’t buy their high pressure extra insurance package.
Pros: Klass wagen is a scam. They dont know hoe to treat cl8ent and charge huge and unproportional amounts for minor scratches and other minor damages. Basically, their rental is cheap and they charge for literally everything that happens in a car
Cons: Staff not prepared, rude and dont know how to explain things
Cons: They did not have a car for me once I arrived.
Pros: Clean car.
Cons: Dishonesty- tried to claim euro in damages for 2 scratches that were there before. They make you wait on purpose for long time so you get tired and by full coverage at inflated price.
Pros: All staff were extremely helpful and friendly. Rental rates seemed pretty reasonable compared to Hertz and other brands. Great variety of cars.
Cons: Shuttle service to Klass Wagen from the airport was a little unorganized and chaotic but it was easy to get to the airport from a Klass Wagen
Pros: Explaining insurance options.
Cons: Car was due maintenance.Check engine light came on 1 hour out of Lisbon!Then red Wrench came on at Sagres.Not full o fuel had to put $42.34 Euro fuel 1/3 hours out of Lisbon.Had to have host from where I was staying to call Klass Waggen to see if Ok to drive car? Two check engine prompts lit up Sagres Portugal.
Pros: At first they gave a car that had a problem. Then, they changed it to different car below the same category. It took too much time and headache
Cons: The 2 hour wait in their office along with 70 pther people waiting to be processed & then subjected to a hard sell of insurance & other extras
Cons: Long waiting time at pick up and hidden cost
Pros: Service was friendly, efficient, and effective.
Cons: I have no negative feedback. This company is excellent.
Pros: The reservation told me the exact car I’d be getting, not a “or equivalent” as many places do.
Cons: They scrutinized the vehicle so the check out process took forever as we had to examine and identify every single mark, no matter how small. This was stressful as it made me concerned I’d be unfairly charged when returning in case we didn’t see a preexisting mark.
Cons: Felt forced to take the extra insurance
Pros: Agent was quick to go over everything and answer all our questions. The SUV we received was new and spotless. It was exactly what we reserved.
Cons: Nothing. Everything was great.
Pros: The car was fine - no issues.
Cons: We were coerced into taking additional insurance even though we had already paid full coverage insurance to Discover cars.
Pros: Drop off
Cons: Bait and switch your female employee really did not know her stuff but knew how to overcharge very unhappy about the bait and switch at the counter. Not very nice,
Pros: proactively suggesting best quality/price solution for my needs. Debora Santiago was an excellent customer care representative.
Pros: agent was nice
Cons: on your site I reserved a specific car of a specific quality of make and what was said to be manual transmission. I was given an inferior model that was automatic that didn't preform well on the streets of Lisbon. felt like I got the bait and switch. and I paid a premium for Lisbon rentals. 4x as much. feel overall as though I was ripped off.
Pros: Check in was simple and quick.
Cons: The upsell attempt and the wait for the vehicle.
Cons: They force me buy full inshurane althow In the website i pay for full inshurane Becouse the rent car is 5k from the airport And they bring you with shuttel to the office its difficult find other rent car you are hosstage in their hand The bottom line its cost exactly as you Rent from company in the airport
Pros: Quick to the point
Pros: Very friendly
Cons: Overselling of insurance
Pros: the car
Cons: i had to pay the insurance twice
Cons: Having to check on the tiniest of many scratches on the car and the high possibility and subsequent charge should I have missed one. Unnecessary, depressing
Pros: Extra Costs were 3 times the “Total price”
Cons: Extra costs
Cons: - Agents representative behavior , very aggressive when I not accepted the full cover assurance
Pros: The representatives were kind, respectful and polite. The same goes for the shuttle drivers.
Cons: They don’t accept debit card so they forced us to pay for the full coverage. Other car rental companies allow it by charging a big deposit that they refund at the end of the rental if no issue with the car. The rental was supposed to be cheap, for this price we would have gone to a big Hertz or Europcar and got the car from the airport and not take 10 min to go far from the airport to get it.
Pros: Return was efficient, car was in good condition mechanically.
Cons: Picking up the car was time consuming.
Pros: Really enjoyed the efficiency and straight forward service at Klasswagon.
Pros: Super high pressure sales job on the extra insurance. Confusing information between the car company and the info from discover Cars (I purchased extra coverage from discover Cars, then was told by the car comment that it wouldn't cover dings and scratches, he showed me photos, and a single scratch was 500 euros per scratch. ) I feel I was scammed.
Cons: The confusing and high pressure sales. Waiting for almost an hour to see a representative. The extra stress added.
Pros: Good price and a good car.
Cons: No windshield washer fluid; check-in took too long.
Cons: There was no transparent information about the role of discoverCars in the whole process of renting car. Also no explanation why final cost is do different from what I received from Webside of DiscoveryCars.
Pros: Clean facilities.
Cons: - Spending well over 1 hour to pickup the car. - The shuttle driver dropped us off at arrivals after returning the car. - I asked if we could take the Volkswagen T-cross (the vehicle we reserved) and the attended simple said no instead of checking on availability. - The additional $25 EUR penalty on toll fees.
Pros: Very efficient and friendly service. Agent was extremely helpful with downloading google maps and giving advice on navigation!
Cons: 1) Rental office is over 15mins by shuttle from LIS Airport 2) There were only 2 x staff (and no Manager) to check-in a long line of renters. We waited for 30 mins, and was told it will take at least 2 more hours to get our car. 3) A rude employee named Khan told us that we can go back home if we didn't like the wait. 4) We went back to the airport and rented from Europcar 5) I was charged advance of USD 9.54 that I want refunded back to my credit card. 6) My Confirmation # is LIS-125734357575
Cons: When returning, I missed my flight because they wouldn’t take me to the airport until the van was full. It took 1 hour from arriving To return and when I got to the airport. They didn’t care and were very rude. They had 3 people working but only one person would check cars in. They told me the insurance I purchased through discovercars.com was no good and made me purchase additional insurance directly with them.
Pros: All the service was top drawer from start to finish
Pros: proactive, helpful, problem solving if needed, prices
Cons: Klass Wagen's place, they said that it covers nothing and I need to pay 440 euros instead of 192 euros to get full coverage insurance. I didn't want to take risk and paid that. In total I paid 505 euros instead of 257. One of you is lying to people.
Pros: The representative was friendly and explained well everything. But still we paid a lot more that we expected.
Cons: We had the worst customer service ever. We had an accident with a motorcycle. Police, ambulance, all the works, so it was very traumatic. I needed them to send a tow truck so we could have the car repaired, the bumper needed to be fixed. The line was very bad, and even if we had the police explained to them where we were, he wanted me to download WhatsApp.. which I could not do! The car was finally towed by a friend of the policeman and he kindly fixed it, without the help of Klass Wagen.
Pros: Clean car, size we wanted.
Cons: excessive deposit hold on CC. Given heavily marked up vehicle
Pros: Overall, I would recommend Klass Wagen as a value rental. However, if you have a problem on the road with your car, you may have difficulty like I did. I spent several hours playing telephone tag and never did get any help. They need to update their contract maintenance association. It was useless for me.
Cons: I would like to give compliments to Marcos, who was a customer service rep for Klass Wagen. He did his best to help me and I appreciated it.
Cons: They manipulated me into buying extra insurance ... saying that the Insurance I had purchased with Discover Cars was not adequate.
Pros: The agent was very nice and the car was bigger than the one we expected to get. It was also easier to drive in and out of the Klass Wagen location than to try and drive in and out of the airport parking lots (as is the case with some of the other car rental companies at Lisbon).
Cons: It did take a little longer to pick up the car, even though we were about 15 minutes later than our pick up time. We waited for about 20 minutes to talk to an agent once we were at the company office and then about another 20 minutes because the car was still being washed. It ended up working out because our check in time was later in the day but might not be so great if we were in a rush.
Pros: Nothing special to be honest.
Cons: was completely different (more expensive) than th eone presented on Discovery cars site. Youshould be alligned.
Cons: Had to insist that we have a car with a full tank of gas. Had a little wait but got what we requested and turned out to be a better car than the one initially proposed.
Pros: It was amazing value for money! The staff were helpful and kind and the car was amazing!
Cons: It was a little bit slow when picking up the car but that’s to be expected.
Pros: Nice and new car.
Cons: Bad agents and greed company.
Cons: Hard sell re extra insurance. The car had a tyre issue. Had only 60 km of fuel in the tank.
Pros: Courteous friendly employees.
Cons: Unclear address online sent us many kilometers out of our way on day of return. A clear address reference online would help.
Pros: They run the business in a very professional way.
Pros: everything. Proactive. I Asked for a good car due to long monthly rental that will be extended if possible, and they were able to find one for me notwithstanding the busy time and fully booked. Rica was an amazing Customer Service Representative.
Pros: Drop off was quick, shuttle was available right away.
Cons: Very slow pick up, pressure to take extra insurance, car was an eyesore and dirty, ran out of AdBlue within a day, no prior explanation about this.
Pros: Perfect service from Miss Madelina
Cons: The adress on the invoice mention the adress where the car has to be delivered
Pros: They were very friendly and efficient. They were easy for pickup and drop-off at the airport.
Pros: The car was good. The drop off was very easy
Cons: The deceptive behaviour. I was told point blank that my Australian credit card travel insurance would not cover any potential damage to the car meaning I really should get the company's outrageously overpriced insurance. It meant my car rental was five times the quoted price on your website! I later learnt from my bank that their insurance would have covered any damage claim. Highly unethical behaviour.
Cons: They forced me to make a new deal with them on much higher price!
Pros: Very kind and accommodating representatives, good price, car in good condition, voucher for over-filled petrol tank - appreciated.
Cons: Low safety tires. Pushing other paid services. Not being able to use my Portuguese debit card (which meant paying with a different currency and paying much for conversion).
Pros: Friendly & helpful staff - who speak excellent English
Cons: No faults for me in their service. I have used them 4 times now & always found the service to be very good.
Pros: Friendly not too pushy
Pros: Friendly, quick, efficient.
Cons: Insurance process.
Pros: Staff was courteous and friendly and explained things well.
Cons: Picking up the car involved a high pressure sales session to purchase their complete insurance package for $500. The threat was that if there was even one scratch on the car we would have to pay $640. Also our credit card car insurance would not cover the damage because in Portugal no police reports would be made. Also, when we returned, the car we requested help in paying a parking ticket and the staff refused to help with that in any manner whatsoever.
Pros: very nice people
Cons: Difficult to find when returning the car
Pros: It is cheaper them other companies.
Cons: The both cars they offered me had cigar smell. The first one had a stronger smell, so they offered a second one, not so different.
Pros: The agents were nice and kind.
Cons: The system differs from the time I booked in the internet
Pros: People who served us
Cons: Everything was ok
Pros: Please contact if you want to know
Pros: Everyone polite and efficient. Nice car.
Cons: The pressure to buy their expensive insurance.
Cons: Very upsetting about pushing the insurance and basically lying to us!! Also was warned about how the car should be returned without a messy interior. In all my years this is the first time I when to a car wash and cleaned the car before returning it. Staff did not go over type of fuel or the fact that it needs DEF fluid. Lucky I knew but many westerners wouldn’t have
Pros: Neto (I think this is the name of the guy who took the car back) was super kind. He is an asset to the company.
Pros: Very efficient service. Good costumer service, quick to answer. The car was very clean.
Cons: Long time waiting to be collected at the airport and to check in
Pros: Good and efficient
Pros: Knowledgeable and efficient.
Pros: Generally fast and all service
Cons: Nit knowing what the shuttle bus looked like or how often it ran from the airport
Pros: Canceled the car still waiting for refund
Pros: helpful, proactive, professional
Pros: I was extremely well greeted both at arrival and return of the vehicle. Sakib Khan was very nice and professional.
Cons: The Tire was low pressure and light had come on but they still gave me the car I had to bring it back to get it filled up
Pros: Return was very smooth and agent was very friendly and helpful.
Cons: Pick up inspection left me feeling uncertain as to how picky they would be during the return process.
Pros: The young man who helped us was awesome! He was very personable, very kind, and very clear about what was involved and how much it would cost.
Cons: The only complaint is that the car had a service light on saying it needed oil, when we checked it was very low and that was stressful.
Pros: Car was solid.
Cons: Very slow car pickup. Car smelled like ultra-potent cleaning chemicals for the duration of the trip which made both of us feel sick. Damage deposit could not be returned due to poor record keeping.
Pros: Car and Service.
Cons: I think the option to use Via Verde toll service should be automatically included in the rental. To speed up the process of typing on iPads should have wireless keyboards. Also a pre check into the website where you can start the process of rental contract. In my car didn’t have any windshield water.
Pros: Good car
Cons: Scamming company
Pros: helpful, fast, proactive, good cars, good price and good assistance, got a slight upgrade
Pros: Car in good conditions, the pick up and drop off from the staff was very cordial and professional.
Cons: Nothing to complain
Pros: Great people
Pros: Friendly people and great selection of cars for very reasonable prices
Cons: Make sure you have your own insurance and and be prepare to leave a high deposit or buy their full coverage insurance for a piece of mind. All rental companies are the same with some differences on pricing.
Pros: At rental desk the Guy was not convinient he pressed us with insurance. Told bad aboudt Discover Cars and the insurance we made there. Told us to rent directly at them
Pros: They gave up trying to sell additional add-ons and did what was best for me.
Cons: That I had to waste time listening to the add-ons that I didn’t need or want.
Pros: They gave full insurances on top of Discover cars insurnaces. But it was very costly.
Cons: They gave full insurances on top of Discover cars insurnaces. But it was very costly. The car had tyre pressure issue even if I used the car for a day. They didnt check the car properly before giving it to me.
Pros: Very well oiled machine. Easy to pick up and drop off.
Pros: Ease of use
Pros: Car upgrade
Cons: Nothing to declare
Cons: Put on pressure to buy insurance
Pros: Time spent for dropping off the car.
Cons: Double payment for insurance. Condition of the car.
Pros: kind and professional
Cons: If you don't buy insurance, you're 2nd class citizen.
Cons: Klass Waggen scrutinize the car for unseen scratchts or anything different of a new car. The scratchs on the pickup are almost impossible to spot (they said the clients were charged for them). They also tell that there will be a lot of charges if the car needs repair and that the rentalcars insurance does not cover. Every time you get the car to drive got me nervous. On the delivery they spent about 20 minutes looking for new scratchs to be charged. I will never rent again from Klass Wagen.
Cons: Tried hard to sell their insurance
Pros: They are scammers, they tried to blame me for demage in the car that I didn't make
Pros: Nice and polite people
Cons: Ripoff price, not matching DiscoverCars price at all.
Pros: Quick return. Clean car. Little queue
Cons: Push on getting insurance during pickup. Tiny motor on the car that slowed down on the highway
Pros: Nice staff. Good operation.
Cons: Got charged extra for damage insurance despite already paying for it.
Pros: Very bad
Cons: Very bad
Pros: Attentive and efficient employees.
Cons: 1. Having to buy the insurance in lieu of putting a $2000 deposit on my credit card. 2. Not being able to return the car earlier for a refund.
Pros: This is our second rental with Klasswagen and we will continue to use them. The representatives are just great!
Pros: Fast efficient and no stress
Cons: Not explaining properly the insurance options
Cons: They tried to scare me into buying their full coverage. They made me listen for 10 minutes about how any scratch no matter how tiny is 500+ euro and they'll charge me for anything I don't find on the car while picking it up. At least that's what they said. Then I had to read and sign 2 documents that I was good with that. Very outrageous sales practices. I'm making a formal complaint to the portuguese gov.
Cons: Trying to scare and force the client to buy full insurance
Pros: The service was very courteous and efficient. The agent offered the additional insurance, but did not insist on it. Much attention was given to document the condition of the car prior to the commencement of rental. At the time of return, the agent was not very particular about the car condition, performing just a routine check. The company promptly provided a shuttle back to the airport.
Cons: The car cleanliness could have been a bit better.
Cons: The car was broken and dangerous to drive. Changing the car was confusing and it was difficult to get clear assistance as no one knew who would offer assistance.
Pros: efficient check out/in of the car once I was there
Cons: The picked point at the airport is extremely poor. There is no designated line so that people can line up. Once a shuttle fills. its then unclear for remaining and new customers to see who is next in line. You need to fix this problem.
Cons: I had to pay insurence that was super expensive because I havent had credit card as main driver ( i offered to pay whole deposit from my debet card or use my wife car )
Pros: New polo
Cons: Sales for extra insurance
Pros: Car was nice just smaller
Cons: So confusing with the insurance program offered and to high deposit if you don’t buy additional insurance.
Pros: Trying to sell extra insurens . That I already buy.
Pros: Price was good.
Cons: The car we received had over 30 minor and major exterior issues recorded when I received it giving me great unease on how the return would turn out. The car already had significant damage on the passenger side door and the panel below. Also, the coolant level sensor had failed and should have been replaced.
Cons: The vehicle had an issue with the suspension, which I did not realize until we had drove away. It was very obvious, and should have been noticed by the company before being given to a customer.
Pros: Car was gutless but worked well
Cons: Location was hard to get to, even with a shuttle bus and gps help from phone
Pros: Good price, good car, returning the car was no problem.
Cons: Very hard sell of insurance with scare tactics. Very bad. I will not rent from them again. I also feel that DiscoverCars should downgrade companies that use this type of profit model.
Pros: Drop off
Cons: No spare tire in trunk.
Cons: Way too far away from airport. Way too long to accept car.
Pros: Relatively new car and clean rental car facility.
Cons: Very inefficient process picking up the car which took too long to provide all information which could have been provided online prior to collection. Due to high demand of KW cars, chaotic scenes at the airport getting onto the shuttle bus.
Cons: Hard to find them at the airport. Didn't know we had to phone them.
Pros: Everything was perfect.
Cons: Was 15 minutes away from the airport. I did pay twice since they didn’t recognize the full coverage until 3000 euros (92,30 more to Klasswagen). I will never use discoverscar ever again
Pros: they are very nice people
Cons: very slow on the pickup side - lots of time waiting - they said 15 minutes and we were there about 2 hours and incurred lots of extra charges
Pros: car was clean and nice
Cons: it was slow, and they made me pay $200 extra at pickup
Pros: They offered a very good car at a great rate.
Cons: Horrible ,the worst experience renting car. I was provided with not a safe car. A lot of noise in the car when I was approaching 90km/h oh highway. The rent car company refuse replace the car, because the car is still drivable . I was advised to go to a garage, repair the car ,pay for repairs and spend my day in the garage .I was advised that they will pay back the repair cost but even they hadn’t send me a written confirmation .
Pros: Agents provided excellent service.
Cons: Quick and very efficient.
Pros: THEY HAD NOT CAR FOR US AND HAD CANCELED THE RESERVATION -- BUT YOU NEVER TOLD US.
Pros: Open 24x7 , customer service
Cons: Time spent waiting to pick up the car.
Pros: Fast transfer when returning the car
Cons: Everything! It was terrible. It was not a nice start of our holiday at all.
Pros: Fast, efficient, fair, reasonable, kind.
Cons: Not one thing!
Pros: Quick and efficient and eager to help
Pros: Absolutely nothing. Worst experience of my life renting a car
Pros: Car was perfect
Cons: At the desktop they practically forced me to take insurance with them, despite the fact that I already had full coverage with discovercars, highlighting all the flaws of the latter.
Pros: Simplicity with the registration process
Cons: The Insurance that was payed before.
Pros: eficienta personal, rapiditate preluare/ predare, raport valoare/cost, marca auto, via card optional
Cons: lipsa antena, asigurare CASCO scumpa
Pros: Shuttle to and from airport
Cons: Klass Wagen cancelled our car reservation because they overbooked automatic cars. We arrived on time and took the shuttle to their office, which we waited about 30 minutes for. Once we got there, they informed us the car was cancelled. They wasted a lot of our time and provided almost no assistance to help us find another car. They also noted that they were not able to contact us because they didn’t have our information from discovercars. This part is the fault of discovercars.
Cons: A 1500€ deposit for a simple Fiat 500 is far too much
Pros: 18.50 to use toll payment Via Verde and 100 euro deposit. This was ok
Cons: - 50 deposit and 136 for taking the car into Spain for 2 days. The charge was 13.50 a day but they didn’t have a system to charge for 2 days so charged me for all 10 - Booked a Hybrid, gave me regular and said it was 2 lvl upgrade - 1450 deposit for not getting their full coverage, I had FC through DiscoverCars - Isolated rent shop so can’t just walk to another rental either - 1.5 hrs to checkout & said it would take that long for drop off; drop off took 5 mins we got there 2 hr early
Pros: Excellent service just wished they had office closer to airport
Cons: Office was too far from airport. Had too wait almost hour for shuttle bus
Pros: The representatives were helpful, friendly and patient and explained everything clearly and thoroughly.
Cons: The damage check took longer than expected but this is optional and was ultimately to my benefit
Pros: Friendly people. English speakers.
Pros: Not much
Cons: Deceptive sales tactics. Not honoring the contract. Upselling crap. Far away from airport.
Pros: goot office
Cons: transport and time from airport to office. I ordered a car for 328.80 euros. I FINALLY paid the amount of 477.90 euros, which is 45% more. An incredible amount.
Pros: Good service, nice staff.
Cons: They are a pushy about leaving a review.
Cons: We had to argue to get the cars we ordered instead of smaller ones they offered. Very pushing to by extra insurance from them for the huge price.
Pros: Very helpful agent, and the via verdo device concept is awesome.
Cons: Little far from the airport, but overall OK.
Pros: Very competent, efficient, and pleasant attendants.
Cons: Overall good. The price of insurance is steep, but I wouldn't trust not getting it as it makes the process a hell of a lot easier and more worry free.
Pros: Pick up, drop off and agents.
Cons: It was pricey.
Pros: Drop off was quick
Cons: There was no effort to reconcile the price on Discover Cars with the price we paid when we actually got the vehicle.
Pros: Quick service, very friendly. Airport shuttle service.
Pros: Great customer service!
Cons: Horrible experience + scam for the deposit. Never again.
Cons: Long wait time to get the car. It took us 1 hour! Long wait after coming back 1 hour. Because the agents are busy to check in new customers who bring money. We already paid, so what the point to help us? 40 min wait time for shuttle at 1 am. Reason - the driver is busy to check new customers in. Only after I said that will order taxi and leave bad review they reluctantly brought us to the airport. The driver was obviously angry.
Pros: Klass Wagen unfairly charged me for not filling up the tank. I filled it to full before I dropped off the car ( the gas station was about 10 km away from Klass Wagen). They claimed it was 7/8 full without being understanding that I had to drive a bit to get to their drop off location after the fill - up. This is a money grab on their part and totally unfair business practice
Cons: Overcharging customer Also during drop , one person told me I was good to go and after I waited and got on the shuttle I was told to get off the shuttle to finish up some return procedure which included the demand from me to cough up more money for the fill up
Pros: The car was brand new hving only 17kms
Cons: Waiting time to receive the car, was very slow, more effective staff required. By drop of not enough schuttle buses to take the people to the airport terminal
Cons: The pricing is too high regarding the model of the car and the insurance almost mandatory.
Cons: It took a long time for an agent to get to us and file the paperwork.
Pros: Great service and amazing staff! I would definitely rent with you again. 😊
Pros: Car was new and in good condition. Good value.
Cons: Bad communication for bus shuttle, no one is picking up the phone, no whatsapp. From the moment I waited for the bus shuttle to the moment I got the car it took maybe 90 minutes. Bad pickup experience.
Pros: Really nice people, gave great advice, very efficient return
Pros: Easy to drop off.
Cons: The price and location of the shop - miles away from the airport.
Cons: My credit card was not accepted for making a deposit, for ridiculous reasons. So I was forced to pay 140 euros more for the zero-liability option
Pros: Nothing. They cancelled my reservation without warning because my flight was 50 minutes delayed
Cons: I had rent a car on Discovercars.com. The rental company is klass wagon. When i reserved the car, they ask me my flight number for know if my flight will be delayed or not. So my flight has be delayed about 50 minutes. Once a Time i find the place to wait the klass wagon shuttle, i have wait about 25 minutes until the shuttle arrive. The driver ask me my mame and Said to me that my reservation has been canceled cause our flight has late more than 30 minutes. I thought it was a joke but not
Pros: Very easy to rent. I had a nice, clean, and smooth driving car. It is very easy to drive in Portugal outside of Lisbon and Porto!!
Pros: Everything is super cool. Highly recommend. Car was in great condition. Pickup was fast and girl on desk was very nice and informative. I didn't receive the deposit yet but I am absolutely sure that everything will be more than perfect. :)
Cons: Charged extra for gps when car came with it ! Also far from the airport
Pros: Reaction on unexpected changes of pickup were perfect. Easy pickup and drop off.
Cons: Car in not good condition.
Pros: once seen by agent service very good at pick up and drop off
Cons: waiting to be picked up at airport and waiting for car pick up at location( although ticket system in use which was ok)
Cons: The queue in the rental, in the delivery the time for come back to airport.
Pros: Hugo Silva❤️👌🏽 Excelent service provider regarding Customer's Services attitud👌🏽
Cons: Wants more money than initially agreed. Place is far from airport and you are depending on some bus.
Cons: They are not honest. They forced me to provide digital scanned copies of my ID documents. According to the Portuguese law I can refuse that due to data protection. But the company said they wouldn't allow me to take the car if I didn't allow them to make copies of my documents. They delivered a car that was not clean. The fuel tank as not full. When I returned the car they wanted to charge me of a scratch that was already there when I picked the car and they also tried to charge me for the fuel.
Pros: Polite reps.
Cons: Reasonably long wait to be dealt with initially
Pros: Excellent team members. They were fast, efficient, spoke multiple languages and were committed to taking very good care of the customers
Cons: It was a bit out of the way of the airport in Lisbon. Took us a bit of time trying to figure out how to get there.
Pros: Very friendly and professional team
Cons: All good
Pros: Our customer service representative was the best!
Cons: It was difficult to find the location to return the car, as the address on our paperwork did not align with the physical location.
Pros: Very responsive staff.
Pros: I have to mention that Stephanie at Pick Up was very helpful.
Cons: The extremely high excess on my own personal insurance meant that I was unable to use my own insurance. The deposit was 2,500 euros which is just too much.
Cons: Prepayment at the booking at Discover cars wasn´t count to the total car hire price.
Pros: Klass Wagen did not pick us up from the airport after waiting for almost 40 minutes and after 1.5 hours, we finally got our vehicle due to the backlog of shuttle customers they picked up from the airport. Our car was provided to us wet from a wash and we were rushed in signing paperwork and their employee did not even properly inspect the vehicle with us. When we returned it, Klass Wagen conveniently found scratches in an obsecure place on the vehicle and blamed it on us..
Cons: We were extremely shocked with the service from Klass Wagen and strongly do not recommend renting with them in Lisbon to any traveller. There were several other rental agencies at the Lisbon airport that picked up their customers in a very organized manner. People were pushing to get into the shuttle. This was in no way a positive experience.
Cons: absolute rubbish
Pros: Speedy drop off
Cons: The car was two small . I always rent economy grade and cars are always like Peugeot 207. When complaint they were giving me a Corsa but had a cracked windscreens. Which was really disapointing.
Pros: The agents were all 'kind' but the whole service was basically a sham
Cons: Quite far from airport; didn't at all get the class of car I had been told- 'VW Polo' or similar model.... not even close. The interior was dirty. No basic modern features- super cheap and poorly maintained Seat. Check in process was over an hour. Staff totally unresponsive to feedback or providing me with something actually similar to a VW Polo- I finally just gave up because I wanted to actually get on with my trip. Drop off was also really drawn out.
Cons: The pick up from the airport - terrible and a VERY long wait. The agents are sales focus, pushy, aggressive and scammy.
Pros: Dropoff was quick and painless.
Cons: Picking up the car took two hours.
Pros: Good price.
Cons: Very long waiting time, pressure to buy insurance, not entirely trustworthy behavior.
Pros: Customer service was excellent. The car had very bald tires, with little if any tread on them and some body damage but other than that, it was great!
Cons: That I can not pay the deposit with the debit card They didn't have the car that I asked, so they gave me a car that has a bigger fuel consumption
Cons: The insurance that no one warns you about.
Cons: we had to wait for picking up the car around 30 mins employee insisted a lot on hiring insurance with them.
Pros: Friendly staff and clean cars in perfect condition
Cons: I waited over an hour to get the car.
Pros: Very slow/ confusing, lots of upsell. Agent was very pleasant but it was a frustrating few hours
Cons: Very slow/ confusing, lots of upsell. Agent was very pleasant but it was a frustrating few hours
Pros: Car in excellent condition Drop off simple
Cons: Lead time to get the car (waiting shuttle bus, queue at arrival...) Waiting time to leave back to airport (20mn before one shuttle leaves) No credit card => have to take additional insurance instead of deposit. Not convenient
Pros: Reasonable price and insurance and newer cars.
Cons: Extra charge to return at night.
Pros: Rip off
Cons: Very slow smeled like a rip off from the beginning. Extra charges for everything
Pros: a good car and clean
Cons: ther s no serviç in de aeroport
Pros: Drop off was easy.
Cons: I had to wait for 45 minutes in the heat outside in a chair and a dirt parking lot.
Pros: All above
Cons: I originally booked a small 4 door car and had to remind agent of this when i nearly received a 2 door car
Pros: Very supportive staff once the car was rented. Drop off was very good with great staff
Cons: The pick up process was horrible taking 2 1/2 hours Very inefficient.
Pros: The drop off went perfect en the employees were very nice
Cons: The pick up took too long
Cons: Because of construction, the return office was not clearly indicated.
Cons: Waited almost 2 hours to get the car
Pros: Excelente service, very friendly and courteous. Miguel took care of returning the vehicle. Very professional fast and a friendly guy.
Pros: With insurance it was a very quick drop off.
Cons: Don't like having the 100 euro being held for 10 days.
Pros: The Portuguese man who I dropped the car off with was very pleasant and sincerely apologised for the ridiculously long wait we endured when collecting the car.
Cons: On arrival at Lisbon airport I phoned Klass Wagen to tell them we´d arrived. They would have already known this as we had booked weeks before. The shuttle took 1 hour to arrive. It was night time and I was travelling with my young son who was very tired after travelling all day. The Klass Wagen rep on the phone told me the shuttle would be a maximum of 10 minutes. 25 mins later I phoned again and she said the shuttle would be MAXIMUM 15 minutes. It arrived 40 minute after that. Not happy.
Cons: Too much pressure to buy their insurance at pick up. Agent tried to mention minor damage on the mirror at drop off which, luckily, was in one of our photos from pick up. It seemed to be part of their plan.
Pros: Not much
Cons: Poor service, long wait time, persistent at trying to sell additional coverage, £100 fee charged for tolls that was never mentioned
Cons: They forced us to pay for an additional insurance (we already had a full coverage and we were able to leave the deposit); we wait more than half an hour for them to meet us at the airport, we leave with the car more than an hour after we were supposed to.
Pros: Return guy was nice
Cons: Pick up girl and her attitude. Almost insisted on the insurance. Threatened me if the tinyest mark was on the car it would cost me minimum of €500 and up to
Pros: The rental on himself was perfect. Good car, nice people to help you.
Cons: I was the first one waiting at the but to be picked up (waited 30 minutes) and I was the last one that got my car (again waiting 30 min). After returning the car they drop you at terminal 1. Normally other shuttle services drop you at terminal 2 if needed. But in this cas you loose again a lot of time again because need to take the bus from terminal 1 to 2. And if you have kids with you not so nice to do.
Pros: The time spent at the rental agency was fine. Waiting for the shuttle and distance from the airport was less desirable.
Cons: The rental agency is 10 minute drive from the airport. It is way way offsite.
Pros: Car was good
Cons: Very slow handover process and long delay waiting for shuttle
Pros: Vehicle turn-in was quick and efficiently handled by representative Aurilene Silva.
Cons: At the time of the handing-over of the car, the agent is very stressful and too fast, he leaves us hardly the time to unload and to control if we forgot anything. He speaks too quickly and we do not understand anything. Apart from that everything was perfect, the car was very good, and the rental process was perfect. Thank you
Pros: The staff are good but I believe they work in kind of commission because they try everything to take more money from you.. example: I already prepaid an insurance with discover cars and they said the insurance that I have paid wasn’t useful I should buy their insurance..
Cons: The way the receptionist try to take advantage of you - if you are rent for the first time definitely they will take your money easy.
Cons: Made a lot of pressure to buy their insurance
Cons: They tried to charge me for tar marks on paint that came off easily with soap. They actually withdraw deposit rather than get pre-authorisation, so you lose money on exchange rate difference when refunded.
Pros: I visit my Fiancee in Portugal every 6 wks and the Brazilian lady (Auley?)who does pick ups was friendly, helpful, and superb customer - Brilliant! Car drop off also good, met by a courteous man who thanked me for the clean condition of the car.
Cons: Ferocious extras 'hard sell' by the female rental agent who made it quite clear that despite me having comprehensive annual excess cover', not taking thiers WOULD result in damage being found - appalling bribary that added 187 euros to my hire. 2 days into the hire the 'new' car was low on engine oil - they hadn't checked it before rental. NEVER USE THIS RENTAL COMPANY -
Pros: The rental agency representative Alexandra was helpful in a stressful situation.
Cons: Not accepting full insurance I had paid for through Discover Car
Cons: rental desk representative spent 10 minutes trying to sell all-inclusive hire insurance to me despite me declining 5 times. car was offered with less than 1/4 tank full, with no easily locatable nearby petrol stations. Klasswagen office was very difficult to locate.
Pros: Very knowledgeable
Pros: Car was lovely little golf, that's it.
Cons: From the minute I entered their office in the middle of nowhere, they put hard pressure on me to take their insurance with was double the car rental price. Showing me images of tiny marks and min charges of 500 euros, pictures of cigarette ash in the car and how much they got fined. It was so bad I also walked out there and then. When dropping the car back they tried to charge me for a tiny and I mean tiny mark, but luckily I was smart enough to video the full car before the pickup. Never again.
Pros: They gave me a brand new car. The pick-up and drop-off were both very quick.
Cons: They gave me false information. I booked a car with full coverage, at Klass Wagen they told me to take an extra insurance (which DiscoverCars warned me for) but they told me also that in case of any damage I would need a police report, also in the case of no accident. Also, I had the car booked until 11 am but they told me I had to pay 30 euros if I'd drop if off earlier. Luckily Discover Cars helped me in both cases.
Cons: the reprensentative from klass was very rude and intimidating and did not at alle accept the insurance we had
Pros: straight forward service.
Cons: choice of vehicle. it was supposed to be a Golf or similar which I would assume to come with a 4cyl diesel engine. I was given a T-Roc which is a lifted Polo with the worst engine choice in a country where petrol is 1.75eur and the car did an average of 12-14L/100 due to the size of the engine being too small for motorway driving, not happy at all in this respect.
Pros: They ripped us off, stating that any scratch regardless of size would be E125 after 'administration fees. The onlky
Cons: They ripped us off, stating that every scratch regardless of size would be E125 after 'administration fees despite paying for fully comprehensive insurance on Discover cars. The only alternative was E80 insurance they offered. I've rented 100's of cars and will be highly unlikely to use Discover cars in the future who bear responsibility of allowing an outfit like Klass Wagen to be represented on your site.
Pros: Efficient once on site. Car in good shape. Easy drop off.
Cons: The location was a little difficult to find. Phone GPS makes it easier. Also, rep put pressure to buy insurance, although I was covered. Ended up buying it because of threat of costs for every dent (50 euros).
Cons: They fraudulently claimed the car was returned damage. They did not even look at my pickup photos.
Cons: Impossible not to pay a lot ekstra than the price given by discovercars. You feel very cheated using Klass Wagen and I will never use it again
Pros: car was in great condition
Cons: the rental representative, and her forcefully adding the additional insurance
Cons: I was nickel and dimed and it was made clear that if I didn't take their extra damage cover they were going to be very picky indeed. I ended up paying Euro 250 for a car that was going to cost less than Euro 100. Really disappointed. Next time will use Enterprise or Hertz, not a no name company like yours or like Klass
Pros: Quick drop off at end of rental period. Shuttle back to airport
Cons: Too long to pick up car. had to be persistent that we didn't want collision insurance as we were already insured. Pickiness of agent in reviewing marks on car. The marks were practically invisible and didn't give us a good feeling about renting.
Pros: I was pleased with the overall service and condition of car. It's a 5 minute ride to the car pick up from airport but not bad.
Pros: Brand new VWPolo with carplay
Cons: They will find a way to sell you insurance