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Klass Wagen at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Cons: The message was clear from the agent. "Your insurance is only for the $2250 Euros deposit. If you don't take insurance from us, we'll probably find something in the car to charge you with, so better take insurance and be risk free"
Pros: Friendly agents at the beginning and end of the rental. Prompt decision at Discovercars Faro to deal with the unsafe conditions of the original rental car and give me a great replacement. .
Cons: Lack of price breakdown from first booking online to final details given by agent in Lisbon.
Pros: They are a bunch of scammers, and based on previous reviews, they are clearly not happy to be on your program. They try and get you to upgrade to their offer, which is way above market values. You should try and book a car through Discoverers.com to see however they are tarnishing your name...
Cons: Bunch of apprentice scammers. Get them off your list of suppliers asap... They don't want the consumer to use Discoverers.com. As soon as you mention that you don't want to take up THEIR offer, your credit card is bad, it needs to have the entire name embossed. If you opt for Your offer, they try to make it less attractive stating that they need to hold the Eur2500 deposit for 90days. Not my first rodeo, so basically got a lift back to the airport and booked with Avis Budget. Get rid of them.
Pros: The service did happen and a vehicle was available for me.
Cons: The service representative- scared me into purchasing additional insurance when I had told him I didn't want to. The car available to me was in poor visual condition [scratches and dents all over, also was an old model]
Pros: Terrible. Worst ever.
Cons: They lied and tried to scam me.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
All rental vehicles are equipped with a transponder that can be used for paying for all toll roads.
You’ll be charged a service fee of 2.23 EUR per day up to a maximum of 22.30 EUR per rental in addition to the tolls, which will be charged to your credit card after the rental period.
You may also be required to leave an additional deposit for tolls.
An E-toll charge will apply; personal consumption will be charged separately at the end of the rental period.
A young driver fee applies to drivers under the age of 23.
There is no maximum age.
A senior driver fee applies to drivers over the age of 70.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher, bank statement or utility bill.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following country: Spain-Mainland.
Using a ferry is not allowed.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
During winter season (from 01.11 until 31.03) Winter package are included in price.
A deposit for a tank of fuel is required upon pick up.
Winter tires are not mandatory in Portugal.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
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