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Klass Wagen at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: They were very friendly and efficient. They were easy for pickup and drop-off at the airport.
Pros: The car was good. The drop off was very easy
Cons: The deceptive behaviour. I was told point blank that my Australian credit card travel insurance would not cover any potential damage to the car meaning I really should get the company's outrageously overpriced insurance. It meant my car rental was five times the quoted price on your website! I later learnt from my bank that their insurance would have covered any damage claim. Highly unethical behaviour.
Cons: They forced me to make a new deal with them on much higher price!
Pros: Very kind and accommodating representatives, good price, car in good condition, voucher for over-filled petrol tank - appreciated.
Cons: Low safety tires. Pushing other paid services. Not being able to use my Portuguese debit card (which meant paying with a different currency and paying much for conversion).
Pros: Friendly & helpful staff - who speak excellent English
Cons: No faults for me in their service. I have used them 4 times now & always found the service to be very good.
Pros: Friendly not too pushy
Pros: Friendly, quick, efficient.
Cons: Insurance process.
Pros: Staff was courteous and friendly and explained things well.
Cons: Picking up the car involved a high pressure sales session to purchase their complete insurance package for $500. The threat was that if there was even one scratch on the car we would have to pay $640. Also our credit card car insurance would not cover the damage because in Portugal no police reports would be made. Also, when we returned, the car we requested help in paying a parking ticket and the staff refused to help with that in any manner whatsoever.
Pros: very nice people
Cons: Difficult to find when returning the car
Pros: It is cheaper them other companies.
Cons: The both cars they offered me had cigar smell. The first one had a stronger smell, so they offered a second one, not so different.
Pros: The agents were nice and kind.
Cons: The system differs from the time I booked in the internet
Pros: People who served us
Cons: Everything was ok
Pros: Please contact if you want to know
Pros: Everyone polite and efficient. Nice car.
Cons: The pressure to buy their expensive insurance.
Cons: Very upsetting about pushing the insurance and basically lying to us!! Also was warned about how the car should be returned without a messy interior. In all my years this is the first time I when to a car wash and cleaned the car before returning it. Staff did not go over type of fuel or the fact that it needs DEF fluid. Lucky I knew but many westerners wouldn’t have
Pros: Neto (I think this is the name of the guy who took the car back) was super kind. He is an asset to the company.
Pros: Very efficient service. Good costumer service, quick to answer. The car was very clean.
Cons: Long time waiting to be collected at the airport and to check in
Pros: Good and efficient
Pros: Knowledgeable and efficient.
Pros: Generally fast and all service
Cons: Nit knowing what the shuttle bus looked like or how often it ran from the airport
Pros: Canceled the car still waiting for refund
Pros: helpful, proactive, professional
Pros: I was extremely well greeted both at arrival and return of the vehicle. Sakib Khan was very nice and professional.
Cons: The Tire was low pressure and light had come on but they still gave me the car I had to bring it back to get it filled up
Pros: Return was very smooth and agent was very friendly and helpful.
Cons: Pick up inspection left me feeling uncertain as to how picky they would be during the return process.
Pros: The young man who helped us was awesome! He was very personable, very kind, and very clear about what was involved and how much it would cost.
Cons: The only complaint is that the car had a service light on saying it needed oil, when we checked it was very low and that was stressful.
Pros: Car was solid.
Cons: Very slow car pickup. Car smelled like ultra-potent cleaning chemicals for the duration of the trip which made both of us feel sick. Damage deposit could not be returned due to poor record keeping.
Pros: Car and Service.
Cons: I think the option to use Via Verde toll service should be automatically included in the rental. To speed up the process of typing on iPads should have wireless keyboards. Also a pre check into the website where you can start the process of rental contract. In my car didn’t have any windshield water.
Pros: Good car
Cons: Scamming company
Pros: helpful, fast, proactive, good cars, good price and good assistance, got a slight upgrade
Pros: Car in good conditions, the pick up and drop off from the staff was very cordial and professional.
Cons: Nothing to complain
Pros: Great people
Pros: Friendly people and great selection of cars for very reasonable prices
Cons: Make sure you have your own insurance and and be prepare to leave a high deposit or buy their full coverage insurance for a piece of mind. All rental companies are the same with some differences on pricing.
Pros: At rental desk the Guy was not convinient he pressed us with insurance. Told bad aboudt Discover Cars and the insurance we made there. Told us to rent directly at them
Pros: They gave up trying to sell additional add-ons and did what was best for me.
Cons: That I had to waste time listening to the add-ons that I didn’t need or want.
Pros: They gave full insurances on top of Discover cars insurnaces. But it was very costly.
Cons: They gave full insurances on top of Discover cars insurnaces. But it was very costly. The car had tyre pressure issue even if I used the car for a day. They didnt check the car properly before giving it to me.
Pros: Very well oiled machine. Easy to pick up and drop off.
Pros: Ease of use
Pros: Car upgrade
Cons: Nothing to declare
Cons: Put on pressure to buy insurance
Pros: Time spent for dropping off the car.
Cons: Double payment for insurance. Condition of the car.
Pros: kind and professional
Cons: If you don't buy insurance, you're 2nd class citizen.
Cons: Klass Waggen scrutinize the car for unseen scratchts or anything different of a new car. The scratchs on the pickup are almost impossible to spot (they said the clients were charged for them). They also tell that there will be a lot of charges if the car needs repair and that the rentalcars insurance does not cover. Every time you get the car to drive got me nervous. On the delivery they spent about 20 minutes looking for new scratchs to be charged. I will never rent again from Klass Wagen.
Cons: Tried hard to sell their insurance
Pros: They are scammers, they tried to blame me for demage in the car that I didn't make
Pros: Nice and polite people
Cons: Ripoff price, not matching DiscoverCars price at all.
Pros: Quick return. Clean car. Little queue
Cons: Push on getting insurance during pickup. Tiny motor on the car that slowed down on the highway
Pros: Nice staff. Good operation.
Cons: Got charged extra for damage insurance despite already paying for it.
Pros: Very bad
Cons: Very bad
Pros: Attentive and efficient employees.
Cons: 1. Having to buy the insurance in lieu of putting a $2000 deposit on my credit card. 2. Not being able to return the car earlier for a refund.
Pros: This is our second rental with Klasswagen and we will continue to use them. The representatives are just great!
Pros: Fast efficient and no stress
Cons: Not explaining properly the insurance options
Cons: They tried to scare me into buying their full coverage. They made me listen for 10 minutes about how any scratch no matter how tiny is 500+ euro and they'll charge me for anything I don't find on the car while picking it up. At least that's what they said. Then I had to read and sign 2 documents that I was good with that. Very outrageous sales practices. I'm making a formal complaint to the portuguese gov.
Cons: Trying to scare and force the client to buy full insurance
Pros: The service was very courteous and efficient. The agent offered the additional insurance, but did not insist on it. Much attention was given to document the condition of the car prior to the commencement of rental. At the time of return, the agent was not very particular about the car condition, performing just a routine check. The company promptly provided a shuttle back to the airport.
Cons: The car cleanliness could have been a bit better.
Cons: The car was broken and dangerous to drive. Changing the car was confusing and it was difficult to get clear assistance as no one knew who would offer assistance.
Pros: efficient check out/in of the car once I was there
Cons: The picked point at the airport is extremely poor. There is no designated line so that people can line up. Once a shuttle fills. its then unclear for remaining and new customers to see who is next in line. You need to fix this problem.
Cons: I had to pay insurence that was super expensive because I havent had credit card as main driver ( i offered to pay whole deposit from my debet card or use my wife car )
Pros: New polo
Cons: Sales for extra insurance
Pros: Car was nice just smaller
Cons: So confusing with the insurance program offered and to high deposit if you don’t buy additional insurance.
Pros: Trying to sell extra insurens . That I already buy.
Pros: Price was good.
Cons: The car we received had over 30 minor and major exterior issues recorded when I received it giving me great unease on how the return would turn out. The car already had significant damage on the passenger side door and the panel below. Also, the coolant level sensor had failed and should have been replaced.
Cons: The vehicle had an issue with the suspension, which I did not realize until we had drove away. It was very obvious, and should have been noticed by the company before being given to a customer.
Pros: Car was gutless but worked well
Cons: Location was hard to get to, even with a shuttle bus and gps help from phone
Pros: Good price, good car, returning the car was no problem.
Cons: Very hard sell of insurance with scare tactics. Very bad. I will not rent from them again. I also feel that DiscoverCars should downgrade companies that use this type of profit model.
Pros: Drop off
Cons: No spare tire in trunk.
Cons: Way too far away from airport. Way too long to accept car.
Pros: Relatively new car and clean rental car facility.
Cons: Very inefficient process picking up the car which took too long to provide all information which could have been provided online prior to collection. Due to high demand of KW cars, chaotic scenes at the airport getting onto the shuttle bus.
Cons: Hard to find them at the airport. Didn't know we had to phone them.
Pros: Everything was perfect.
Cons: Was 15 minutes away from the airport. I did pay twice since they didn’t recognize the full coverage until 3000 euros (92,30 more to Klasswagen). I will never use discoverscar ever again
Pros: they are very nice people
Cons: very slow on the pickup side - lots of time waiting - they said 15 minutes and we were there about 2 hours and incurred lots of extra charges
Pros: car was clean and nice
Cons: it was slow, and they made me pay $200 extra at pickup
Pros: They offered a very good car at a great rate.
Cons: Horrible ,the worst experience renting car. I was provided with not a safe car. A lot of noise in the car when I was approaching 90km/h oh highway. The rent car company refuse replace the car, because the car is still drivable . I was advised to go to a garage, repair the car ,pay for repairs and spend my day in the garage .I was advised that they will pay back the repair cost but even they hadn’t send me a written confirmation .
Pros: Agents provided excellent service.
Cons: Quick and very efficient.
Pros: THEY HAD NOT CAR FOR US AND HAD CANCELED THE RESERVATION -- BUT YOU NEVER TOLD US.
Pros: Open 24x7 , customer service
Cons: Time spent waiting to pick up the car.
Cons: Never got a car so can not rate
Pros: Fast transfer when returning the car
Cons: Everything! It was terrible. It was not a nice start of our holiday at all.
Pros: Fast, efficient, fair, reasonable, kind.
Cons: Not one thing!
Pros: Quick and efficient and eager to help
Pros: Absolutely nothing. Worst experience of my life renting a car
Pros: Car was perfect
Cons: At the desktop they practically forced me to take insurance with them, despite the fact that I already had full coverage with discovercars, highlighting all the flaws of the latter.
Pros: Simplicity with the registration process
Cons: The Insurance that was payed before.
Pros: eficienta personal, rapiditate preluare/ predare, raport valoare/cost, marca auto, via card optional
Cons: lipsa antena, asigurare CASCO scumpa
Pros: Shuttle to and from airport
Cons: Klass Wagen cancelled our car reservation because they overbooked automatic cars. We arrived on time and took the shuttle to their office, which we waited about 30 minutes for. Once we got there, they informed us the car was cancelled. They wasted a lot of our time and provided almost no assistance to help us find another car. They also noted that they were not able to contact us because they didn’t have our information from discovercars. This part is the fault of discovercars.
Cons: A 1500€ deposit for a simple Fiat 500 is far too much
Pros: 18.50 to use toll payment Via Verde and 100 euro deposit. This was ok
Cons: - 50 deposit and 136 for taking the car into Spain for 2 days. The charge was 13.50 a day but they didn’t have a system to charge for 2 days so charged me for all 10 - Booked a Hybrid, gave me regular and said it was 2 lvl upgrade - 1450 deposit for not getting their full coverage, I had FC through DiscoverCars - Isolated rent shop so can’t just walk to another rental either - 1.5 hrs to checkout & said it would take that long for drop off; drop off took 5 mins we got there 2 hr early
Pros: Excellent service just wished they had office closer to airport
Cons: Office was too far from airport. Had too wait almost hour for shuttle bus
Pros: The representatives were helpful, friendly and patient and explained everything clearly and thoroughly.
Cons: The damage check took longer than expected but this is optional and was ultimately to my benefit
Pros: Friendly people. English speakers.
Pros: Not much
Cons: Deceptive sales tactics. Not honoring the contract. Upselling crap. Far away from airport.
Pros: goot office
Cons: transport and time from airport to office. I ordered a car for 328.80 euros. I FINALLY paid the amount of 477.90 euros, which is 45% more. An incredible amount.
Pros: Good service, nice staff.
Cons: They are a pushy about leaving a review.
Cons: We had to argue to get the cars we ordered instead of smaller ones they offered. Very pushing to by extra insurance from them for the huge price.
Pros: Very helpful agent, and the via verdo device concept is awesome.
Cons: Little far from the airport, but overall OK.
Pros: Very competent, efficient, and pleasant attendants.
Cons: Overall good. The price of insurance is steep, but I wouldn't trust not getting it as it makes the process a hell of a lot easier and more worry free.
Pros: Pick up, drop off and agents.
Cons: It was pricey.
Pros: Drop off was quick
Cons: There was no effort to reconcile the price on Discover Cars with the price we paid when we actually got the vehicle.
Pros: Quick service, very friendly. Airport shuttle service.
Pros: Great customer service!
Cons: Horrible experience + scam for the deposit. Never again.
Cons: Long wait time to get the car. It took us 1 hour! Long wait after coming back 1 hour. Because the agents are busy to check in new customers who bring money. We already paid, so what the point to help us? 40 min wait time for shuttle at 1 am. Reason - the driver is busy to check new customers in. Only after I said that will order taxi and leave bad review they reluctantly brought us to the airport. The driver was obviously angry.
Pros: Klass Wagen unfairly charged me for not filling up the tank. I filled it to full before I dropped off the car ( the gas station was about 10 km away from Klass Wagen). They claimed it was 7/8 full without being understanding that I had to drive a bit to get to their drop off location after the fill - up. This is a money grab on their part and totally unfair business practice
Cons: Overcharging customer Also during drop , one person told me I was good to go and after I waited and got on the shuttle I was told to get off the shuttle to finish up some return procedure which included the demand from me to cough up more money for the fill up
Pros: The car was brand new hving only 17kms
Cons: Waiting time to receive the car, was very slow, more effective staff required. By drop of not enough schuttle buses to take the people to the airport terminal
Cons: The pricing is too high regarding the model of the car and the insurance almost mandatory.
Cons: It took a long time for an agent to get to us and file the paperwork.
Pros: Great service and amazing staff! I would definitely rent with you again. 😊
Pros: Car was new and in good condition. Good value.
Cons: Bad communication for bus shuttle, no one is picking up the phone, no whatsapp. From the moment I waited for the bus shuttle to the moment I got the car it took maybe 90 minutes. Bad pickup experience.
Pros: Really nice people, gave great advice, very efficient return
Pros: Easy to drop off.
Cons: The price and location of the shop - miles away from the airport.
Cons: My credit card was not accepted for making a deposit, for ridiculous reasons. So I was forced to pay 140 euros more for the zero-liability option
Pros: Nothing. They cancelled my reservation without warning because my flight was 50 minutes delayed
Cons: I had rent a car on Discovercars.com. The rental company is klass wagon. When i reserved the car, they ask me my flight number for know if my flight will be delayed or not. So my flight has be delayed about 50 minutes. Once a Time i find the place to wait the klass wagon shuttle, i have wait about 25 minutes until the shuttle arrive. The driver ask me my mame and Said to me that my reservation has been canceled cause our flight has late more than 30 minutes. I thought it was a joke but not
Pros: Very easy to rent. I had a nice, clean, and smooth driving car. It is very easy to drive in Portugal outside of Lisbon and Porto!!
Pros: Everything is super cool. Highly recommend. Car was in great condition. Pickup was fast and girl on desk was very nice and informative. I didn't receive the deposit yet but I am absolutely sure that everything will be more than perfect. :)
Cons: Charged extra for gps when car came with it ! Also far from the airport
Pros: Reaction on unexpected changes of pickup were perfect. Easy pickup and drop off.
Cons: Car in not good condition.
Pros: once seen by agent service very good at pick up and drop off
Cons: waiting to be picked up at airport and waiting for car pick up at location( although ticket system in use which was ok)
Cons: The queue in the rental, in the delivery the time for come back to airport.
Pros: Hugo Silva❤️👌🏽 Excelent service provider regarding Customer's Services attitud👌🏽
Cons: Wants more money than initially agreed. Place is far from airport and you are depending on some bus.
Cons: They are not honest. They forced me to provide digital scanned copies of my ID documents. According to the Portuguese law I can refuse that due to data protection. But the company said they wouldn't allow me to take the car if I didn't allow them to make copies of my documents. They delivered a car that was not clean. The fuel tank as not full. When I returned the car they wanted to charge me of a scratch that was already there when I picked the car and they also tried to charge me for the fuel.
Pros: Polite reps.
Cons: Reasonably long wait to be dealt with initially
Pros: Excellent team members. They were fast, efficient, spoke multiple languages and were committed to taking very good care of the customers
Cons: It was a bit out of the way of the airport in Lisbon. Took us a bit of time trying to figure out how to get there.
Pros: Very friendly and professional team
Cons: All good
Pros: Our customer service representative was the best!
Cons: It was difficult to find the location to return the car, as the address on our paperwork did not align with the physical location.
Pros: Very responsive staff.
Pros: I have to mention that Stephanie at Pick Up was very helpful.
Cons: The extremely high excess on my own personal insurance meant that I was unable to use my own insurance. The deposit was 2,500 euros which is just too much.
Cons: Prepayment at the booking at Discover cars wasn´t count to the total car hire price.
Pros: Klass Wagen did not pick us up from the airport after waiting for almost 40 minutes and after 1.5 hours, we finally got our vehicle due to the backlog of shuttle customers they picked up from the airport. Our car was provided to us wet from a wash and we were rushed in signing paperwork and their employee did not even properly inspect the vehicle with us. When we returned it, Klass Wagen conveniently found scratches in an obsecure place on the vehicle and blamed it on us..
Cons: We were extremely shocked with the service from Klass Wagen and strongly do not recommend renting with them in Lisbon to any traveller. There were several other rental agencies at the Lisbon airport that picked up their customers in a very organized manner. People were pushing to get into the shuttle. This was in no way a positive experience.
Cons: absolute rubbish
Pros: Speedy drop off
Cons: The car was two small . I always rent economy grade and cars are always like Peugeot 207. When complaint they were giving me a Corsa but had a cracked windscreens. Which was really disapointing.
Pros: The agents were all 'kind' but the whole service was basically a sham
Cons: Quite far from airport; didn't at all get the class of car I had been told- 'VW Polo' or similar model.... not even close. The interior was dirty. No basic modern features- super cheap and poorly maintained Seat. Check in process was over an hour. Staff totally unresponsive to feedback or providing me with something actually similar to a VW Polo- I finally just gave up because I wanted to actually get on with my trip. Drop off was also really drawn out.
Cons: The pick up from the airport - terrible and a VERY long wait. The agents are sales focus, pushy, aggressive and scammy.
Pros: Dropoff was quick and painless.
Cons: Picking up the car took two hours.
Pros: Good price.
Cons: Very long waiting time, pressure to buy insurance, not entirely trustworthy behavior.
Pros: Customer service was excellent. The car had very bald tires, with little if any tread on them and some body damage but other than that, it was great!
Cons: That I can not pay the deposit with the debit card They didn't have the car that I asked, so they gave me a car that has a bigger fuel consumption
Cons: The insurance that no one warns you about.
Cons: we had to wait for picking up the car around 30 mins employee insisted a lot on hiring insurance with them.
Pros: Friendly staff and clean cars in perfect condition
Cons: I waited over an hour to get the car.
Pros: Very slow/ confusing, lots of upsell. Agent was very pleasant but it was a frustrating few hours
Cons: Very slow/ confusing, lots of upsell. Agent was very pleasant but it was a frustrating few hours
Pros: Car in excellent condition Drop off simple
Cons: Lead time to get the car (waiting shuttle bus, queue at arrival...) Waiting time to leave back to airport (20mn before one shuttle leaves) No credit card => have to take additional insurance instead of deposit. Not convenient
Pros: Reasonable price and insurance and newer cars.
Cons: Extra charge to return at night.
Pros: Rip off
Cons: Very slow smeled like a rip off from the beginning. Extra charges for everything
Pros: a good car and clean
Cons: ther s no serviç in de aeroport
Pros: Drop off was easy.
Cons: I had to wait for 45 minutes in the heat outside in a chair and a dirt parking lot.
Pros: All above
Cons: I originally booked a small 4 door car and had to remind agent of this when i nearly received a 2 door car
Pros: Very supportive staff once the car was rented. Drop off was very good with great staff
Cons: The pick up process was horrible taking 2 1/2 hours Very inefficient.
Pros: The drop off went perfect en the employees were very nice
Cons: The pick up took too long
Cons: Because of construction, the return office was not clearly indicated.
Cons: Waited almost 2 hours to get the car
Pros: Excelente service, very friendly and courteous. Miguel took care of returning the vehicle. Very professional fast and a friendly guy.
Pros: With insurance it was a very quick drop off.
Cons: Don't like having the 100 euro being held for 10 days.
Pros: The Portuguese man who I dropped the car off with was very pleasant and sincerely apologised for the ridiculously long wait we endured when collecting the car.
Cons: On arrival at Lisbon airport I phoned Klass Wagen to tell them we´d arrived. They would have already known this as we had booked weeks before. The shuttle took 1 hour to arrive. It was night time and I was travelling with my young son who was very tired after travelling all day. The Klass Wagen rep on the phone told me the shuttle would be a maximum of 10 minutes. 25 mins later I phoned again and she said the shuttle would be MAXIMUM 15 minutes. It arrived 40 minute after that. Not happy.
Cons: Too much pressure to buy their insurance at pick up. Agent tried to mention minor damage on the mirror at drop off which, luckily, was in one of our photos from pick up. It seemed to be part of their plan.
Pros: Not much
Cons: Poor service, long wait time, persistent at trying to sell additional coverage, £100 fee charged for tolls that was never mentioned
Cons: They forced us to pay for an additional insurance (we already had a full coverage and we were able to leave the deposit); we wait more than half an hour for them to meet us at the airport, we leave with the car more than an hour after we were supposed to.
Pros: Return guy was nice
Cons: Pick up girl and her attitude. Almost insisted on the insurance. Threatened me if the tinyest mark was on the car it would cost me minimum of €500 and up to
Pros: The rental on himself was perfect. Good car, nice people to help you.
Cons: I was the first one waiting at the but to be picked up (waited 30 minutes) and I was the last one that got my car (again waiting 30 min). After returning the car they drop you at terminal 1. Normally other shuttle services drop you at terminal 2 if needed. But in this cas you loose again a lot of time again because need to take the bus from terminal 1 to 2. And if you have kids with you not so nice to do.
Pros: The time spent at the rental agency was fine. Waiting for the shuttle and distance from the airport was less desirable.
Cons: The rental agency is 10 minute drive from the airport. It is way way offsite.
Pros: Car was good
Cons: Very slow handover process and long delay waiting for shuttle
Pros: Vehicle turn-in was quick and efficiently handled by representative Aurilene Silva.
Cons: At the time of the handing-over of the car, the agent is very stressful and too fast, he leaves us hardly the time to unload and to control if we forgot anything. He speaks too quickly and we do not understand anything. Apart from that everything was perfect, the car was very good, and the rental process was perfect. Thank you
Pros: The staff are good but I believe they work in kind of commission because they try everything to take more money from you.. example: I already prepaid an insurance with discover cars and they said the insurance that I have paid wasn’t useful I should buy their insurance..
Cons: The way the receptionist try to take advantage of you - if you are rent for the first time definitely they will take your money easy.
Cons: Made a lot of pressure to buy their insurance
Cons: They tried to charge me for tar marks on paint that came off easily with soap. They actually withdraw deposit rather than get pre-authorisation, so you lose money on exchange rate difference when refunded.
Pros: I visit my Fiancee in Portugal every 6 wks and the Brazilian lady (Auley?)who does pick ups was friendly, helpful, and superb customer - Brilliant! Car drop off also good, met by a courteous man who thanked me for the clean condition of the car.
Cons: Ferocious extras 'hard sell' by the female rental agent who made it quite clear that despite me having comprehensive annual excess cover', not taking thiers WOULD result in damage being found - appalling bribary that added 187 euros to my hire. 2 days into the hire the 'new' car was low on engine oil - they hadn't checked it before rental. NEVER USE THIS RENTAL COMPANY -
Pros: The rental agency representative Alexandra was helpful in a stressful situation.
Cons: Not accepting full insurance I had paid for through Discover Car
Cons: rental desk representative spent 10 minutes trying to sell all-inclusive hire insurance to me despite me declining 5 times. car was offered with less than 1/4 tank full, with no easily locatable nearby petrol stations. Klasswagen office was very difficult to locate.
Pros: Very knowledgeable
Pros: Car was lovely little golf, that's it.
Cons: From the minute I entered their office in the middle of nowhere, they put hard pressure on me to take their insurance with was double the car rental price. Showing me images of tiny marks and min charges of 500 euros, pictures of cigarette ash in the car and how much they got fined. It was so bad I also walked out there and then. When dropping the car back they tried to charge me for a tiny and I mean tiny mark, but luckily I was smart enough to video the full car before the pickup. Never again.
Pros: They gave me a brand new car. The pick-up and drop-off were both very quick.
Cons: They gave me false information. I booked a car with full coverage, at Klass Wagen they told me to take an extra insurance (which DiscoverCars warned me for) but they told me also that in case of any damage I would need a police report, also in the case of no accident. Also, I had the car booked until 11 am but they told me I had to pay 30 euros if I'd drop if off earlier. Luckily Discover Cars helped me in both cases.
Cons: the reprensentative from klass was very rude and intimidating and did not at alle accept the insurance we had
Pros: straight forward service.
Cons: choice of vehicle. it was supposed to be a Golf or similar which I would assume to come with a 4cyl diesel engine. I was given a T-Roc which is a lifted Polo with the worst engine choice in a country where petrol is 1.75eur and the car did an average of 12-14L/100 due to the size of the engine being too small for motorway driving, not happy at all in this respect.
Pros: They ripped us off, stating that any scratch regardless of size would be E125 after 'administration fees. The onlky
Cons: They ripped us off, stating that every scratch regardless of size would be E125 after 'administration fees despite paying for fully comprehensive insurance on Discover cars. The only alternative was E80 insurance they offered. I've rented 100's of cars and will be highly unlikely to use Discover cars in the future who bear responsibility of allowing an outfit like Klass Wagen to be represented on your site.
Pros: Efficient once on site. Car in good shape. Easy drop off.
Cons: The location was a little difficult to find. Phone GPS makes it easier. Also, rep put pressure to buy insurance, although I was covered. Ended up buying it because of threat of costs for every dent (50 euros).
Cons: They fraudulently claimed the car was returned damage. They did not even look at my pickup photos.
Cons: Impossible not to pay a lot ekstra than the price given by discovercars. You feel very cheated using Klass Wagen and I will never use it again
Pros: car was in great condition
Cons: the rental representative, and her forcefully adding the additional insurance
Cons: I was nickel and dimed and it was made clear that if I didn't take their extra damage cover they were going to be very picky indeed. I ended up paying Euro 250 for a car that was going to cost less than Euro 100. Really disappointed. Next time will use Enterprise or Hertz, not a no name company like yours or like Klass
Pros: Quick drop off at end of rental period. Shuttle back to airport
Cons: Too long to pick up car. had to be persistent that we didn't want collision insurance as we were already insured. Pickiness of agent in reviewing marks on car. The marks were practically invisible and didn't give us a good feeling about renting.
Pros: I was pleased with the overall service and condition of car. It's a 5 minute ride to the car pick up from airport but not bad.
Pros: Brand new VWPolo with carplay
Cons: They will find a way to sell you insurance
Cons: Charge you €30 to drop your car off before 8am as that’s the night shift apparently
Pros: The shuttle bus driver was charming and helpful.
Cons: VERY aggressive selling of extra insurence package-we were told that unlike other agencies who have a policy of ignoring scratches of less than 1cm, if there was a mark the size of a full stop on returning the car we would be charged 400Euros. We were told that we had to wash the car before returning it, otherwise the repayment of the deposit might be delayed by 48 hours, but were then asked to inspect an unwashed black skoda, so it was very difficult to identify scratches! Be warned!
Cons: Worst service I ever experienced renting a car. Agent was not prepered, informed that insurance contracted with discovercars is useless. Spent almost 1h insisting to sell the KlassWagen insurance, scaring us in all ways possible to sell their insurance. The agent was not sure if he could do pre-charge in our credit card for a rental period of 30 days. Had to consult someone else by phone, increasing our waiting time. Summary, I'll never more rent a car from them.
Pros: The fast drop off
Cons: You knew I was arriving, but there was no shuttle bus to pick me up at the airport. Had to call. Waited along time for the shuttle bus to pick us up. The location is far from the airport. A good 10 minutes drive. I would of preferred a location at the airport or closer.
Pros: Despite being very frustrated by extremely inefficient processes all staff were professional and friendly. Very happy with the condition and quality of the car.
Cons: Distance from the terminal, waited 30 minutes for a shuttle, then had long wait in the office before getting the car. In total it was nearly 2 hours after landing before we had our car. Was given a very hard sell on insurance even after explaining I already had insurance.
Cons: Awful representatives, really wanted to take every penny from me and were extremely unhelpful until you agree to pay their full protection costs, very manipulative, stay away!
Pros: Clean car in good condition
Cons: Tried very hard to get me to buy their insurance and activated via Verde thus making the all process unnecessarily long
Pros: Goed geregeld en mooie auto.
Pros: Absolutely nothing. There is no business ethics. We are just scared and threatened to buy additional products and whatever was contracted does not matter. They have the upper hand on everything. The only option is to walk away.
Cons: People are threatened to buy additional products without a proper and fair information. I was told/scraed that a single scratch of 2cm would cost 500 eur. The communication is wrong. We are their clients and not the other way around. I already filled a complaint. This company needs a major overhaul and staff needs to be fair, transparent and honest. The location must be clearly shown nearby as to facilitate the return of the car.
Pros: i paid 2 times more than announced in the time of booking
Cons: the way of presenting costs and argumentation of additional costs. it was late at night, accept me and my daughter just young personal that were arguing with paper pen lots of text producing and excuses why the costs would rise. very inappropriate way of communication, very unserious
Cons: It was a huge disapointment. We took this option because it was cheaper than others but at the end we ended up paying 2 insurances: the distributor's insurance and the rental company's insurance. They forced me to take insurance because I dont have a credit card. They say that it is written in the contract, but if you want your customers to be satsified, you need to explicit these particularities not hide them in the contract. This was a very bad experience.
Cons: Immense pressure to take additional insurance
Pros: Lower price
Cons: Aggressive attempts to sell comprehensive insurance. “Minimum 500EUR if you get even the tiniest mark on the car”
Pros: Everything was clean, everyone were very kind and informative. Perfect agency.
Pros: Very bad service at picking up the car, the lady asked about six times if we didn’t want extra insurance even though we already booked it with discover cars.
Pros: The car was fine and checkout was fine, they had a shuttle to and from the airport, was fine but didn't follow covid restrictions.
Cons: When I returned the vehicle they 'found extra damage' that was definitely not caused by me, minor scrapes on the undercarriage of the vehicle and surface scratches that would have buffed out. I took photos at pickup but obviously not close-ups of these areas that were practically invisible. Luckily my credit card insurance will cover this, but I feel like this is clearly a scam by the rental car company to extort money in this way.
Pros: The car.
Cons: The process on Discover Cars was one thing and then showing up at Klass Wagen was a completely other thing. I didn't appreciate this. It's better if Discover Cars admits that they are getting you a deal with a third party but don't offer the bad insurance. Otherwise, Klass Wagen and Discover Cars should work to be on the same page and not confuse their customers for hours.
Pros: nice car nice price
Cons: too few agents when returning so had to wai
Pros: Friendly efficient
Pros: NOTHING - DO NOT USE
Cons: Rip off place. This company is not your friend.
Cons: Pessima locadora. O carro estava "novo", e possuía 20 arranhões. Ao devolver "acharam" mais 3, todos com menos de 2mm, imperceptíveis. Me cobraram 382€ pelos "danos". Primeira e ultima vez!!
Pros: Pick up and drop off service Quality of the car
Cons: 1. Pickup was not as specified in the mail; had to look for the driver 2. Car detail recording of issues with the vehicle paint, because I didn't take the extra insurance.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 23.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following country: Spain-Mainland.
Using a ferry is not allowed.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
During winter season (from 01.11 until 31.03) Winter package are included in price.
A deposit for a tank of fuel is required upon pick up.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
Pick-up & Drop-off