Lisbon Airport (LIS), Lisbon, Portugal
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Driver's country of residence is United States of America (USA) and age is 30-65
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Turisprime at Lisbon Airport

Rua 1º de Maio, 9 – Figo Maduro 2685-388 Prior Velho
00351 913 065 616/ 00351 210 410 374
Pick-up instructions
Exit the baggage claim area, walk past customs and turn right. Exit out of the airport through the Exit door next to Vodafone Shop and wait (next to the “Aero Bus” sign) for a Turisprime shuttle bus to collect you which will take you to the office for a 5-minute journey. For assistance please call +351 913 065 616.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

Poland
Renault Captur
April 18, 2024

Pros: New car

Cons: The agent wanted to convince me that the DiscoverCars full coverage insurance is worth nothing and I should pay for additional insurance

France
Volkswagen Polo
April 17, 2024

Pros: J'ai attendu un peu Turisprime, mais ils sont arrivés. En revanche ils ne répondent pas au tel. J'ai pu changer de voiture ppur une plus grande dans la même catégorie. Personnel très sympatique et à l'écoute.

Cons: Personee ne répond sur leur numero de téléphone de l'aeroport de Lisbonne.

Australia
Volkswagen Up
April 11, 2024

Pros: Good once I got to the office.

Cons: Had to wait along time for shuttle to and from airport. Also dropping car off was a hassle, it was a very narrow street which was entirely blocked by a truck for almost 25 minutes.

United States of America (USA)
Renault Captur
April 10, 2024

Pros: Excellent car condition. Value for the money. Easy delivery. Attitude of the rental agents both in pickup and delivery locations. Reasonable security deposit amount. Ticket system at the pickup location.

Cons: Unsure about how long will take to be picked up. Unsure about the location of the pickup.Waiting long time till we were called up.

Turkey
Volkswagen Golf
March 31, 2024

Pros: The car's condition is excellent, and the service personnel are very helpful and polite.

Cons: Getting the invoice needs to be quick. We received the invoice one month after renting the car.

United Kingdom
Volkswagen Polo
March 1, 2024

Pros: Very professional, friendly and efficient.

Cons: Nothing

Portugal
Volkswagen Polo
February 21, 2024

Pros: Best car service in Lisbon. There is no comparison

Cons: Everything

Canada
Volkswagen Polo
February 11, 2024

Pros: Despite some negative online reviews we were satisfied with the service we received. You have to read the contract but if you do then there are no surprises about hidden costs. We forgot a phone at the drop off desk when we returned the car and after they had dropped us at the airport the shuttle driver returned to the office to get it for us. These was very appreciated.

Cons: The car we received did have dents and scratches. It was completely up to us to take pictures and document these with no acknowledgement by the representative. We returned the car in the condition we received it (no additional damage) and the representative said it was all good. I would have liked a more positive acknowledgement that our damage deposit would be cancelled/returned. There location is a little out of the way from the Lisbon airport and their hours mean no drop before 8 am.

Ukraine
Volkswagen Polo
February 5, 2024

Pros: The price The service The quality of the car Low credit deposit The shuttle

Cons: -

Canada
Renault Captur
January 31, 2024

Pros: Price and service

Cons: Everything was fine

United States of America (USA)
Volkswagen Polo
January 23, 2024

Pros: Every thing

Cons: Nothing

Portugal
Volkswagen Polo
January 23, 2024

Pros: They charged me 30 euros for no reason.

Cons: They charged me 30 euros for no reason

Spain
Renault Captur
January 16, 2024

Pros: Made some bookings with this rent a car and the service is very efficient. Plus, they accept visa debit. Very happy with the service

Cons: Nothing to point out.

Canada
Volkswagen Polo
January 14, 2024

Pros: Promped service

Cons: For return the vehicle the address is a little bit confused to drive to, but I guess overhall the experince was good they did not charged for late return . I woul recommend this company for rentals

United Kingdom
Volkswagen Polo
January 9, 2024

Pros: Good cars

Cons: Horrible service. We were overcharged as they would not honor our rental rate.

United Kingdom
Volkswagen Up
January 9, 2024

Pros: Took time to be picked up could not find rep

Portugal
Renault Captur
January 2, 2024

Pros: I liked their efficiency in the process, also liked the car.

Martinique
Volkswagen Polo
December 29, 2023

Pros: Les employés sont très gentils, avec une bonne politique commerciale, sans pression.

Portugal
Volkswagen Passat
December 2, 2023

Pros: The staff was very helpful and friendly.

Cons: The car was not clean in the back and the tire pressure on right back was low. I feel these should have been taken care of prior to rental.

United Kingdom
Volkswagen Up
November 27, 2023

Pros: Efficient

Cons: Waiting too long for picking up car even giving driver details ahead

Bulgaria
Renault Captur
November 24, 2023

Pros: They did it grate

Cons: Car had more small remarks as had been expected

Portugal
Volkswagen Golf
November 20, 2023

Pros: Nothing

Cons: Turisprime is a terrible agency... On pickup the employee checked my card's secret code (this is illegal). On checkout I asked if there are any additional fees, they sad no, 15 seconds later I got a message from my bank about an additional fee of 15 EUR. When trying to explain I was called "an asshole" and such like. There was no damage to the car but I still haven't received my deposits (450 EUR) and I reported this to the Police and my embassy.

Portugal
Volkswagen Golf
November 20, 2023

Pros: Clean warehouse The car itself was fine after I bought Adblue

Cons: They haven't paid my deposit back after a whole week?? Gave me a car which wouldn't start after 500km travelled re Adblue. Seems cheap but ended up being hundreds more expensive in hidden costs and insurance.

Netherlands
Volkswagen Up
November 15, 2023

Pros: Good clean car, airport pickup and drop off was very efficient

Cons: We had to wait 45 at the office to get the car and it was not full of fuel

United Kingdom
Volkswagen Polo
November 15, 2023

Pros: Not much, will never rent a car from them again

Cons: Getting the shuttle to collect the car, was way to complicated and inefficient. The representative was not polite, everything took way too long for no reason. despite checkling with the agent on returning the car he said no charges, however I was charged without my consent nor knowledge.

United Kingdom
Volkswagen Up
November 10, 2023

Pros: The friendly agent

Cons: Hidden charges and lack of value for money

Lithuania
Volkswagen Up
November 9, 2023

Pros: I can't say anything about them because the shuttle didn't arrive and didn't take us to the car rental point!

Cons: I didn't like that you can choos car pick up time even 23:30, but they work only till 20:00 and nobody informs you about that and you will never get your car if your arrive after 20:00, which is insane we were standing for 40min waiting then went for Europe car to rent a new one, and there was working a guy who was working in Turisprime and said that its not very reliable company.

United Kingdom
Volkswagen Golf
November 9, 2023

Cons: Turisprime has a single large transport for pick up and drop off. The bus took 45 minutes to pick up and was full on the way back. We ultimately had to take an Uber because they are so far away. We saw many vehicles of the other car hire come and go even 3-4 times in the time we waited for Turisprime. On our return journey we almost missed the flight except for the Uber. This company is low cost and so is their pick up and drop off. Horrible!

Luxembourg
Volkswagen Up
November 8, 2023

Pros: nothing

Cons: Prix not correct, no accept different cart

France
Volkswagen Golf
October 31, 2023

Pros: The car rental agents

Cons: Too far from the airport

Canada
Volkswagen Polo
October 28, 2023

Pros: Great service by Turisprime. Picking up and dropping off the car was a breeze. I highly recommend Turisprime for rental cars.

Cons: All great. No complaints.

Portugal
Volkswagen Polo
October 25, 2023

Pros: No one tried to heavily sell us any extra insurances or other add ons. We had no complaint when returning the car and a fair price for 1 week rental in lisbon. The car was quite new and in clean. Compared to other car rentals and thanks to the booking via discovercars this went all super smooth

Cons: They could explain the via verde a little more - the employee forgot to mention the daily fee in case of usage of the device. As someone who rents cars frequently I asked the right questions and figured that there is a daily cost to it.

United States of America (USA)
Volkswagen Polo
October 16, 2023

Pros: Nothing. Didn’t get to use it.

Cons: Didn’t answer phone. Didn’t return emails.

United States of America (USA)
Fiat 500 Cabrio
October 13, 2023

Cons: Confusing to try and reach someone by phone. But once we did the persons were helpful.

United States of America (USA)
Volkswagen Up
October 12, 2023

Pros: They charged us all this money extra. They never gave us back the extra money they charged us upfront for the tolls. We paid extra for full insurance and when we lost the keys, they charge us another 300 and something dollars extra in addition for that part. They also left a stranded in the middle of the night at an airport two hours from our hotel, and didn’t do anything for us, therefore we had a car two days instead of four days in the whole experience was horrible

Portugal
Renault Captur
October 9, 2023

Pros: For the first time in my life renting cars, I actually got the exact car that I booked for make and model. Joao at the rental desk was very friendly and helpful and we collected the car in standard time. I really do not understand all the negative reviews regarding having to pay a deposit, etc. What do you think? That companies entrust their vehicles worth tens of thousands of Dollars/Euro into your hands without any guarantees?

Cons: Despite a few negative reviews, I could not fault Turisprime on anything, except perhaps on the fact that they never pick up the phone when you call them

Italy
Volkswagen Up
September 30, 2023

Pros: Nothing, it was basically a fraud, our plane had a delay, they just close the office and went home, leaving us without the car late in the evening.

Cons: Our plane had a delay, they just close the office and went home, leaving us without the car late in the evening.

Slovenia
Volkswagen Golf
September 26, 2023

Cons: The agent at rental desk wants us to buy extra insurance, was unfriendly and gave us another car then we have booked.

Portugal
Volkswagen Golf
August 25, 2023

Cons: The car was provided right after the wash, but it was still dirty in some parts. Also they were many damages on the car.

Canada
Volkswagen Polo
August 22, 2023

Pros: We received a great car for the trip to the Algarve, the car was in excellent condition and comfortable on the highway.

Cons: Trying to sell us their insurance on top and above what we purchased through you.

United States of America (USA)
Volkswagen Up
August 22, 2023

Pros: They also offered shuttle service to the airport, that was a plus.

Cons: Sometimes they didn't answer the phone, but that was not a big deal, since they were easy to work with. I was trying to call because I was late dropping off, but they didn't charge me extra.

United States of America (USA)
Volkswagen Polo
August 19, 2023

Pros: The agents were nice.

Cons: Although the agents were nice, they were incredibly inefficient. Took over 2 hours to obtain rental car, and the line was not that long. The return was a bit stressful as well, they acted as if we had all the time in the world when in fact we had an international flight to make.

Israel
Volkswagen Polo
August 18, 2023

Pros: very officiant, the lady who toke car of me had a lot of patience ,good shatel to their place

Cons: not so very close to the air port, it was hard for me to find the place when i brought the car back. if you in a hurry to a flight it can be a probblem

United States of America (USA)
Renault Captur
August 16, 2023

Cons: I would call the main phone number and no one would answer.

United Kingdom
Volkswagen Polo
August 14, 2023

Pros: Good price

Cons: Lisbon was very busy as the pope was there during our visit. Everywhere was busier as a consequence

Portugal
Volkswagen Up
August 8, 2023

Cons: Never sent a closing document; do not answer emails, do not answer phones

United States of America (USA)
Renault Captur
August 3, 2023

Cons: No one was there to give away cars causing hours delay

United Kingdom
Volkswagen Golf
August 3, 2023

Pros: Be aware don’t get car from this company

Cons: tourisprime was the worst rental car you can have.Staff were unprofessional and wasn’t helpful.

United Kingdom
Volkswagen Polo
July 30, 2023

Pros: Very helpful

Cons: Would be helpful to know the frequency of minibuses at Lisbon Airport (e.g every 30, 45, 60 mins). We were questioning if there would be one arriving after waiting 30 mins

Turkey
Renault Captur
July 29, 2023

Pros: It was how it should have been covering my need.

Cons: Car had a terrible smoke smell and not clean, especially windshield was dirty preventing clear vision.

United States of America (USA)
Volkswagen Polo
July 25, 2023

Pros: Good value and prompt service, once at location.

Cons: Location very difficult to find. Also, only open from 8-8, so difficult to return car in time for an early plane departure.

Italy
Volkswagen Up
July 17, 2023

Pros: niente

Cons: truffatori

Netherlands
Volkswagen Polo
July 16, 2023

Cons: Car was a Kia Rio. I did not like driving it much at all. Soft suspension, underpowered and not stable above 100kmh. Car I booked was VW Polo (or equivalent). I don´t really consider this an equivalent.

Australia
Volkswagen Golf
July 14, 2023

Pros: Friendly staff member who was pleasant and spoke very good English

Cons: Car return details of address should have been provided and car should have been setup in English mode

United Kingdom
Volkswagen Golf
July 4, 2023

Pros: good all round

Cons: was ok

Lithuania
Volkswagen Up
June 10, 2023

Pros: Rather fast car pickup and a very good return system if you want to return it after working hours (if you took full insurance that is). Sales person was also very helpful and provided all the info needed.

Cons: Slow or non existent client support. Trued calling them few days in a row a bunch of times to ask if they could send me back my sunglasses that I left in the car but haven't managed to reach them by phone. Either no one picks up the phone or the call end for no reason. Thankfully I got some reply from them via email to one of few that I wrote regarding my sunglasses. However those replies are slow and I'm still not sure if my sunglasses will be returned to me.

Portugal
Volkswagen Polo
June 7, 2023

Pros: The car I was supposed to have was Polo ( or similar) and I had mitsubishi star and it’s definitely not similar to POLO !! Its a very small car ! And until now they didn’t unlock my money back even that the agent told me that everything was ok and they gonna give me back my money ! But nothing until now !

Canada
Volkswagen Polo
May 17, 2023

Pros: Nice staff

Cons: Hard to find return location

Canada
Volkswagen Up
May 11, 2023

Pros: Fast service

Cons: I ended up with a bill 2.5x more expensive than the price shown on the booking document. When picking up the car they know you’re tired and in a rush so they use this opportunity to make you sign up a complicated but way more expensive contract arguing that they holding off money to cover possible toll and other expenses but that you will be reimbursed when returning the car. When I brought the issue they simply said that I payed what I sign for. This company does false publicity BEWARE.

France
Renault Captur
May 9, 2023

Pros: NOTHING

Cons: They never turned up after ringing them multiple times and leaving messaged and emailing them

Poland
Fiat 500 Cabrio
May 8, 2023

Pros: everything was ok. Car was clean and almost brand new.

Cons: nothing

Poland
Volkswagen Polo
May 2, 2023

Pros: Staff was nice, everything was explained, no problems with giving the car back

Cons: They don't pick up the phone

Israel
Volkswagen Passat
April 30, 2023

Pros: During our trip we've got a problem with the clutch of the car and had to replace it. The car replacement wasn't so easy. We lost almost a two thirds of the vacation day dealing with the topic.

Romania
Volkswagen Polo
April 22, 2023

Pros: Need to consider the up and down streets of Lisbon and a car with 90HP will avoid additional stress and risk.

United Kingdom
Volkswagen Polo
April 15, 2023

Pros: Excellent value and transfer from airport to car rental desk and return.

United States of America (USA)
Volkswagen Up
April 15, 2023

Pros: The office was clean and not crowded. The attendant spoke good English. The restrooms were clean and in good order. The tolls were paid automatically by the car

Cons: There attendant did not know how to drive a car into the old Alfama district. There are cylinder barriers that prevent a car from entering without a special card. Thus, we were not able to park our car near the apartment where we stayed. When I returned the car the attendant was unable to tell me how much I spent in tolls

Brazil
Volkswagen Polo
April 12, 2023

Pros: Frequently I rent car in Lisbon and TURISPRIME is in my opinion the Best car rental in Portugal

Greece
Volkswagen Up
April 12, 2023

Pros: Fast and easy process of getting and dropping the car

France
Volkswagen Golf
April 10, 2023

Cons: No service provided. No car reserved.

Canada
Volkswagen Up
March 31, 2023

Pros: Friendly and clear explanations

Canada
Volkswagen Polo
March 30, 2023

Pros: Quick and easy either friendly staff

Czech Republic
Peugeot 308 STW
March 29, 2023

Pros: Great value for money, however we were visiting off-peak. Car was clean and in great condition. Staff was helpful and polite, especially drop-off was super quick, we literally just handed over the keys and were on our way. I also appreciate that the blocked money on my card was released by the next day following car return.

Cons: You need to take a shuttle to get to their office, which we knew, but despite the instructions given in the confirmation, we struggled a bit to find the right spot outside the terminal to get on the shuttle. There's no sign or timetable to tell you when you can expect the shuttle to come, however we waited for about 15mins or so, which was manageable. Small detail - car seats in shuttle bus could use a bit of cleaning :)

United Kingdom
Volkswagen Up
March 27, 2023

Pros: The agent was very professional and informative.

Brazil
Volkswagen Polo
March 17, 2023

Pros: Bons carros, recebimento dos carros foi ótimo..

Cons: Colocam muito medo em relação a proteção de seguro ao carro.. o local é um pouco conturbado para chegar..o atendente não foi muito gentil, forçou demais alguns extras..

United States of America (USA)
Renault Captur
March 15, 2023

Pros: Quick and friendly. Great prices.

Cons: Attempted to upswell unnecessary insurance when I had already bought it from Discover. Said what I bought was no good. Also, car was heavily smoked in at some point, but I guess that’s what you get for $4/day. Car had 2 dents/scratches that were well documented by the company.

Canada
Renault Captur
March 3, 2023

Pros: Price and drop off were great.

Cons: Slow, disorganized , not overly helpful.

United Kingdom
Volkswagen Up
February 27, 2023

Pros: NOTHING

Cons: EVERYTHING

Poland
Volkswagen Up
February 23, 2023

Pros: Everything was Great. New, hybryd car. Really helpful stuff! I totally recommend!

United States of America (USA)
VW Polo
January 5, 2023

Pros: Easy drop off. Efficient staff

Cons: Waiting for pick up.

United Kingdom
VW Polo
December 28, 2022

Pros: Easy to pick-up and drop

Cons: Franquia to overpriced

United Kingdom
VW Polo
December 14, 2022

Pros: Friendly people and very professional.

Cons: The total insurance for the car was expensive.

Canada
Volkswagen Up
December 12, 2022

Pros: Quick and easy pickup and drop off. No pushy sales or insurance tactics. Straightforward rental. We were given a brand new panda to use with no issues at all.

Brazil
Renault Captur
November 30, 2022

Pros: I liked the van driver

Cons: I didn’t like representant, because I came back to return the because it’s was failling, but they didn’t believe me.

Ireland
VW Golf
November 17, 2022

Pros: Staff is really Nice and car is clean and pik and drop time staff is helpful. Overall my Experience is very Good. Highly Recommended.

United States of America (USA)
VW Polo
November 15, 2022

Pros: Customer service

Brazil
VW Golf
November 14, 2022

Cons: demora para pegar no aeroporto carro em condições mecanicas ruins

United Kingdom
VW Polo
November 12, 2022

Pros: Cheap rental and friendly sercive

Cons: Wait time at the location. Distance from location to airport. Opening hours not late enough. Someone in the queue behind us was let in front.

United Kingdom
Volkswagen Up
November 10, 2022

Pros: Professional and efficient.

Cons: N/A

United States of America (USA)
VW Polo
November 5, 2022

Pros: Very friendly and helpful representatives.

Cons: Long wait time to pick up vehicle.

United Kingdom
VW Golf
October 20, 2022

Cons: Zero customer service. They do not pick up the phone, they do not answer emails, they do not seem to care about customers.

United Kingdom
VW Polo
October 17, 2022

Pros: Great service

United States of America (USA)
VW Polo
October 15, 2022

Pros: Good rates for car rental

Cons: Too long of a wait for the shuttle.

Canada
VW Polo
October 15, 2022

Pros: Nothing

Cons: Agents rushed me in and rushed me out. When I asked for further clarification they wouldn’t give it. The car I picked up had damage that wasn’t recorded in their files and when I asked the agent to come look at the car with me and record the damage he refused and told me to take photos of it and take it up with the agents when I dropped it off.I required roadside assistance and I tried calling for 2 hours and no one answered. Extra charges were on my credit card with no explanation

Switzerland
VW Polo
October 14, 2022

Cons: Too far from airport. Congested airport pick up point.

France
VW Polo
October 7, 2022

Pros: Price

Cons: Waiting time for the shuttle. Before check-in we waited for 25 min. But that's still reasonable, but for drop off we had to wait 40 min. I had to stress them as we had a flight to catch.. arrived at the car rental at 15:05 and arrived at the aiport at 16:00.

Canada
Volkswagen Up
September 30, 2022

Pros: Drop off was a breeze but still don't have our final bill.

Cons: Slow pick up. Rep tried to give us a 2 door and argued with me when I said I booked a 2 door. Gave us a 4 door that has to be the crappiest car they had, we called it a lawnmower. Had booked full for full and when we left the lot we realized it was only 1/4 full and had to fill up before we hit the highway. Tried to get an answer from Discover cars for days about how to handle this issue, whether to return full or like for like. No answer from them and finally reached out to Turisprime.

Italy
Renault Captur
September 24, 2022

Pros: Broken windshield wiper blade

Cons: Late reinbursements, slow van pickup

Canada
Renault Captur
September 23, 2022

Pros: Good customer service

Cons: Wait times picking up too long. More staff may help. Understandable in these times.

Canada
Peugeot 208
September 18, 2022

Pros: We didn't take advantage of turisprime

Cons: nothing

Netherlands
VW Polo
September 16, 2022

Pros: Very good

Cons: Smear extra insurance

Canada
Volkswagen Up
September 15, 2022

Pros: Shuttle was quick..clear where to wait for it. Easy experience!

Cons: Nothing to say..very positive experience!

United States of America (USA)
VW Golf
September 13, 2022

Pros: Professional, clear cars, very clear agreements

Cons: Wait to pick up car and to drop off car

United States of America (USA)
VW Polo
September 10, 2022

Pros: Nothing!

Cons: Waiting time for pick up. Car with tire pressure warning light on. Customer service never answer the phone. Not clean! Found trash in car

Canada
Volkswagen Up
September 6, 2022

Pros: Most things went well

Cons: You can get through to them via phone call, they try to sell you additional insurance even though I had already purchased it through the booking site.

United States of America (USA)
VW Polo
September 3, 2022

Pros: good value

Cons: it was not easy to find where the shuttle picks up people at the airport. you need bigger signs or clearer directions.

Singapore
Renault Captur
August 26, 2022

Pros: Drop off process was easy and quick.

Cons: There was no shuttle bus from airport to Turisprime centre offsite during working hours. Tried calling Turisprime, but no response. Called DiscoverCars, to which they called Turisprime to arrange for shuttle transport afterwards. Turisprime representatives are not that friendly, but are very persistent on hard selling their insurance covers and add-ons when collecting the car.

Sweden
Renault Captur
August 24, 2022

Pros: Nice rental agent. Clear communication

France
Renault Captur
August 24, 2022

Pros: The car was good and clean, service was fast and nice.

Cons: The car I picked up had a scratch in the front but they didn't write it down anywhere. Thankfully I took a picture of it BEFORE taking the car, so I could prove it was already there, but if I hadn't been attentive we would've had trouble. BE CAREFUL AND TAKE PICTURES WHEN YOU TAKE THE CAR !

South Africa
VW Polo
August 19, 2022

Pros: Drop off was easy

Cons: Car was dirty and full of scratch and dents. Receptionist basically refused to attend an inspection on collection, which is not normal in the industry. Told me to do it myself and to take potos of whatever I found to be wrong

Canada
VW Golf
August 16, 2022

Pros: We were nervous after reading numerous bad reviews about tourisprime. We had a smooth pick up, albeit a little slow at the front desk. We took numerous pictures/videos of the car upon pick up after reading lots of reviews about the company finding new scratches on the car after drop off. We took more pictures after drop off to show that the car was in the same condition. We had to be this thorough for peace of mind. When we dropped off the car they said it was all good so our experience was good

Cons: They were very slow at the front desk for pick up/drop off. They seem very understaffed

Portugal
Renault Captur
August 12, 2022

Pros: Everything went smooth the staff is helpful

Cons: Check-in and check-out are too light and you are supposed to take pictures of the car in case of disagreement. No receipt or report when returning the car

United Kingdom
VW Polo
July 29, 2022

Pros: Friendly service and very efficient

Cons: Waiting time for shuttle

South Africa
Volkswagen Up
July 20, 2022

Pros: hassle free

Cons: note my reason commented under the overall scoring.

Canada
VW Golf
July 9, 2022

Pros: Fast service

Cons: No small cars with auto transmission

United States of America (USA)
Renault Captur
July 5, 2022

Pros: Quick to get the car,- my wait time was less than 10 minutes. No pressure to buy additional insurance, equipment, etc. Return was a breeze too. Had it returned in less than 5 minutes

Cons: Difficult to find the office when returning the car. Had to take pics of the gas guage (was half-full), which was not made clear when renting. Thankfuly, I took the picture as the rep asked for it when she noted the half-full tank on return.

United States of America (USA)
VW Polo
July 2, 2022

Cons: My overall experience with Turisprime was very poor. After the car I received broke down, representatives were unhelpful, failed to follow up with me after promising to do so, and the company is now charging me hundreds of dollars extra without explanation (which I'm pretty sure isn't legal).

Canada
VW Polo
June 23, 2022

Pros: Very efficient. Landed at 7AM and we were on the road by just after 9AM. It would have been faster if it were not for a long customs line up.

Ireland
VW Polo
June 21, 2022

Pros: No problem with Turisprime, Problem was Discovery

Grenada
VW Polo
June 21, 2022

Pros: Efficient

Cons: There was this one agent when I picked up the car that was a little hasty

Brazil
VW Polo
June 17, 2022

Pros: Very poor service. They don't answer the client

Cons: They don't answer Phone or email

Slovakia
VW Passat
June 14, 2022

Pros: Nothing

Cons: Almost everything

United Kingdom
Renault Captur
June 6, 2022

Cons: The lack of understanding of our situation and then making us pay a further £250 on top of what we had already paid as they would not change the main driver / we had to pay to add another driver which cost us £250

Finland
VW Polo
June 1, 2022

Pros: Customer service was the lowest shit I have ever experienced in my life. the customer service representative was rude, unclear and did not provide essential information regarding the car rental and deposit payments. the best thing about working with this company was when we got to return the car and get all this shit out of our hands. avoid this company by all possible means.

Cons: Customer service was the lowest shit I have ever experienced in my life. the customer service representative was rude, unclear and did not provide essential information regarding the car rental and deposit payments. the best thing about working with this company was when we got to return the car and get all this shit out of our hands. avoid this company by all possible means.

Canada
Peugeot 308 STW
May 31, 2022

Pros: Shuttle service driver was very considerate and professional. The lady who was driving us was extremely kind and absolutely delightful to deal with. Thank you.

Cons: High pressure sales tactics, issues with check-in car's condition report (incomplete).

Canada
VW Polo
May 29, 2022

Pros: The initial service was great. The gentleman explained everything we needed to know.

Cons: When we were dropping off, we found a 1 inch scratch on the hub cap and the girl way over charged. The replacement of the e tire wheel with cover wouldn't cost that much. We were in a hurry to get to the airport and she took complete advantage of that.

Canada
Renault Captur
May 24, 2022

Pros: Good car

Cons: Added insurance cost

United Kingdom
VW Polo
May 12, 2022

Pros: We really enjoyed the service. No hassles.

Portugal
VW Polo
May 11, 2022

Pros: Fast but unpleaseant service.

Cons: Car provided didn't correspond to description neither to the expectations. Very cheap car (not a Volkswagwn Polo equivalent... very old fashioned, small and unsafe car instead). Customer service was really bad... they were rude and asked to upgrade if I wanted a better car, which was a poor atittude because the car provided didn't correspond at all to a Volkswagen Polo equivalent car.

United Arab Emirates
Peugeot 308 STW
May 11, 2022

Pros: Smooth process and good car

Cons: Would rather have the car delivered in the airport

United States of America (USA)
Renault Captur
May 10, 2022

Pros: They were nice but it took a very long time to get the car. There were only 2 people there.

Portugal
VW Polo
May 6, 2022

Pros: O carro em questão era optimo

Cons: O serviço ao cliente não superou as expectativas, não achei nada de especial.

United States of America (USA)
VW Golf
May 6, 2022

Pros: They explained my options for any added items but it wasn’t a pressure sales tactic. I’m glad I got the automatic toll payment device (‘EZPass’) as I wouldn’t have known about that without their info.

Ireland
Volkswagen Up
April 22, 2022

Pros: Very helpful and quick staff

Cons: Still expecting to be refound the deposit after a week

Netherlands
VW Polo
April 17, 2022

Pros: Fast service

Cons: Very expensive

Portugal
VW Polo
March 2, 2022

Pros: Nota 10! O vosso pessoal é nota 10!!!! A Anastasia foi de uma simpatia e uma eficiencia incrivel!

Italy
VW Polo
February 17, 2022

Pros: Car was nice and super cheap

Cons: Car was smaller then equivalent of a Polo but fair enough. They charged me woth a My Relax package whoch I dod not ask for and did not realize at the tome of sognature. On the support desk they basically told me I sogned it so I am screwed (I called like 10 minutes after picking up the car when I reallized). A bitter side taste to a perfectly fine 10/10 else

Portugal
VW Golf
January 16, 2022

Pros: sou cliente habitual.

Cons: A lavagem dos carros deixa a desejar. Vidros.

Poland
Volkswagen Up
January 13, 2022

Pros: Very good service and kind people!

Cons: Problematic location (outside the airport but very fast and good transport by turisprime bus)

Poland
Renault Captur
January 12, 2022

Pros: It was a good spacious car with an embedded GPS map.

Cons: The car broke when I was on trip from Porto to Lisbon. This led to I miss the departure flight from Portugal to Poland, which costed to me 400 EUR for a substitute flight for 4 people. Also, I called the insurance (Lusitania), that sent a taxi and a tow truck. After it, everything should be okay, but Turisprime continued to charge my credit card. Then, already in Poland, surprisingly, I received a call from Turisprime asking when I was going to drop off the car.

Portugal
VW Polo
January 6, 2022

Pros: price, efficiency and fairness

United Arab Emirates
VW Polo
December 17, 2021

Pros: Quick and simple

France
Volkswagen Up
December 16, 2021

Pros: Fast and easy

Canada
VW Polo
December 15, 2021

Pros: Friendly and accommodating staff. Good value for money.

Portugal
Renault Captur
December 9, 2021

Pros: They are fair and not expensive

Cons: It`s difficult to pay eletronic toll fees when you dont hire the automatic payment system with them, because, although not hiring, the company process the payment, so they are not sent for payment in post office until many days

Germany
Volkswagen Up
December 9, 2021

Cons: Not at the airport. Paid Uber to get there

Finland
Peugeot 208
December 8, 2021

Pros: Mais back but professional and efficient

Portugal
Volkswagen Up
December 8, 2021

Pros: Very kind. Very professional

Cons: Stood in line for 45 minutes with only one customer in front of me. Needed more desk attendants.

Germany
VW Polo
December 7, 2021

Cons: I got scammed. When I returned the car Turisprime blamed a scratch on me that was already on the car when I picked it up. Despite me showing pictures of the car's condition from the pick-up day, I still got charged 400 Euros which is incredibly high for a little scratch that I did not even cause. This business is a scam business and should not be trusted.

Brazil
Volkswagen Up
December 5, 2021

Pros: o preço

Cons: as questoes com relação ao seguro

Netherlands
VW Golf
November 30, 2021

Pros: Everything (except being closed at 7am)

Cons: Being closed at 7am

United Kingdom
VW Golf
November 28, 2021

Cons: Lots of pressure to take out extra insurance even though I had DiscoverCars insurance. Was told that I needed to pay for a fob to get through motorway tolls as I wouldn't be able to pay with a card. This turned out not to be true. The car was much bigger than the VW golf I had ordered. The rental agent was very reluctant to demonstrate how any of the functions of the car worked. The car broke down on the last day of my rental.

United States of America (USA)
VW Polo
November 25, 2021

Pros: Easy and quick return

Cons: Picking up the car took a lot of time waiting for an agent

Portugal
VW Polo
November 18, 2021

Cons: Car cleanliness, lack of efficiency of agents and some arrogance and overcharges as soon its possible to do it (extension of rental or return later 45m later then predicted) Also the 1,5 hours wait in line to get to the rental desk

Netherlands
Volkswagen Up
November 16, 2021

Cons: The tank was not full. Even though I rented with a full-to-full condition.

Portugal
VW Polo
November 2, 2021

Pros: Quick handling

Cons: Very pushing on adding insurance

United Kingdom
VW Golf
October 28, 2021

Pros: The people at the check in were wonderful

Cons: Phone lines always busy

United States of America (USA)
VW Polo
October 27, 2021

Pros: I bought extra insurance with discover but the representative from Turisprime kept insisting that If I decline there’s extra coverage I would get stuck with the 1,500 euros deposit and even if was not my fault in case of accident, etc And that you discover would not give me the total using scaring tactics to make me ignore the extra insurance I bought and get their insurance and leaving me defrauded 😡

United States of America (USA)
Peugeot 308 STW
October 25, 2021

Pros: On eco mode, the car shut off when trying to start at stop signs, clutch slippage.

United Kingdom
Renault Captur
October 25, 2021

Pros: Perfect experience.

Cons: At pickup, we are expected to take picture ourselves to cover against any claim.

Ireland
VW Polo
October 13, 2021

Pros: Very clean and immaculate car. Would use turispime again but shuttle bus and pick up and return of the car extremely dlow

Cons: It took 30 min for shuttle to turn up for pick up. When returning the car, I was there before turispime opened (9am)and I was the first customer. I started returning the car at 9.15, 15 min after they had opened their doors. Slow service. Another 5/10min wait for shuttle which was just there. We were waiting for the driver

Spain
Volkswagen Up
October 5, 2021

Pros: Good price and hassle free transaction

Cons: Picking up the care was slow and can be improved.

United States of America (USA)
Volkswagen Up
October 2, 2021

Pros: Easy and quick return process

Cons: I had to wait 15 minutes to speak to a desk agent at pick up and after completing the process I had to wait another 10 minutes for the car to be ready. Pick up representative was NOT friendly (felt like he was doing me a favor in talking to me). In addition, car had a strong smell of cigarettes (even though you are no allowed to smoke in the car).

Romania
Renault Captur
September 30, 2021

Pros: I got all the info needed from the agent, very usefull

Cons: I don’t receive , yet, the rest of money from tax roads deposit

Slovenia
VW Polo
September 29, 2021

Pros: Excelent car, good price

Cons: Long waiting time for shuttle pickup and car pickup. Misleading information from agent.

United States of America (USA)
Volkswagen Up
September 23, 2021

Cons: Being told "the insurance coverage you have purchased from the secondary seller (you, Discovercars.com) is not recognized by our rental company" then being 'sold' an expensive coverage policy arguing at the TurisPrime counter on check in.

United States of America (USA)
VW Polo
September 22, 2021

Pros: The drop-off was fairly efficient. But there was very low clarity on "pending charges" on my credit card and what was going to be refunded eventually, etc. Also, I ended up paying more by 10-20% than what I originally agreed to with DiscoverCars.

Cons: The service at pickup was awful and we were treated very poorly. The police who check passports were on a short-term strike - thus we spent over 4 hours getting officially into Portugal. We called Turisprime from the passport-check line and they never answered our calls. When we finally arrived at the rental desk - they said our rental was invalid because we were late. We had to argue for nearly 45 min. to be finally given the car.

Greece
VW Polo
September 22, 2021

Pros: The upgraded our car from Gas to Diesel without extra cost.

Cons: They didn't notify us for extra charge if we rent our car after 20:00

Belgium
VW Polo
September 19, 2021

Pros: The employees

Cons: Waiting time

Ireland
Renault Captur
September 19, 2021

Pros: Picking up and dropping of the car was very easy and fast. Car in a great condition with a few minor scratches that we took photos of before leaving the garage and when dropping off they asked us to show the photos and all went well. Value for money is amazing too.

Cons: Turisprime is a great car hire unless you need to contact them. We were late for the pick up and tried to call them (to the designated number) but no answer. During the rental we called them 3 or 4 times + sent an email asking to extend the rent for one more day but they all went unanswered too. Since we just paid an extra day, in the end there was no major problem. I'd recommend Turisprime but be aware that you will most likely struggle to contact them if you ever need to.

Portugal
VW Polo
September 16, 2021

Pros: I had gotten a fairly good deal

Cons: It took very very long to actually pick up the car, the website was down (so we couldn't do online check in before) and the check in itself took very long

Portugal
Volkswagen Up
September 16, 2021

Pros: Processo simples e ágil.

United Kingdom
Volkswagen Up
September 14, 2021

Pros: Great car- clean, good condition, easy to drive and great service from Turisprime

Cons: Efficient, clear information given. Good service overall. Would use again

Portugal
VW Polo
September 9, 2021

Pros: The personnel. the service

Cons: the car itself - but that was my fault. I was given the choice of several cars and chose a citroen. What a bad car!!!

Netherlands
Volkswagen Up
September 2, 2021

Pros: nothing

Cons: the deposit needed and the unfriendly people behind the desk

Belgium
VW Polo
September 1, 2021

Pros: helpful, good prices and cars.

Cons: We are a very regular client. although it is already a bit faster than in the beginning, however it still takes quite some time. they do not have loyalty card, which is a shame ! they are not always on the discovery site.

United Kingdom
Volkswagen Up
August 24, 2021

Pros: Friendly. Car was in excellent condition.

Cons: Had to change my pick up date due to cancelled flight, but no one answered phone or replied to my emails for a whole day. Managed to speak to agent only a day after. On pick up, agent should have explained better was "insurance" he was offering me, as it turned out to not be an insurance, but a cap on the cost of any damage. When returning the car, there was a dispute with another customer refusing to pay, which meant I had to wait and watch until it was resolved which took a long time.

Poland
Volkswagen Up
August 19, 2021

Pros: a new car, high level service

Italy
Renault Captur
August 18, 2021

Cons: car wasn't ready when we arrived, it had to be washed but was still not perfectly clean

Spain
VW Polo
August 13, 2021

Pros: The car was in great condition and the overall process was quite easy.

Cons: The agents are clearly told to try and upsell and I wasted a lot of time declining more services. This was particularly true of the extra insurance. I had purchased mine directly from Discover Cars and the person at the desk kept trying to tell me that it was effectively useless. It made the whole process feel quite dodgy.

United Kingdom
Renault Captur
August 13, 2021

Pros: Price, time spent picking up and dropping the car, brand new car.

Cons: Staff were slightly pushy on the insurance when I already had one in place, but nothing rude.

Netherlands
Volkswagen Up
August 12, 2021

Pros: good aervice that it is possible to hire the car in Lisboa and bring it back in Porto. Also nice people working at both locations.

Cons: We could have had a bit more informatie about how the tollsystem of the highway worked.

United States of America (USA)
Volkswagen Up
August 8, 2021

Pros: Good pricing

Cons: Opening at 9am is too late for some flight arrangements and the drop off was a little slow as customers were all waiting at their door from 8am on... when booking, they do not make their hours clear even when you specify your needed drop off time. Also, we did not get the car we were hoping for and there was damage to the front end when we got it.

United States of America (USA)
VW Polo
August 5, 2021

Pros: Quick and paperless process

Portugal
Volkswagen Up
July 27, 2021

Pros: efficiency and simpathy

Cons: unable to call them, unable to get informations about the dropp off and rental extension, overcharge the extension of the rental and poor communication about the price to pay

United States of America (USA)
Volkswagen Up
July 24, 2021

Pros: Good

Cons: Wait time

Italy
Volkswagen Up
July 19, 2021

Cons: Del prezzo che ho noleggiato, mi sono ritrovato a spendere 200 euro in più e vi assicuro che è l'ultima volta che noleggio da voi. E per colpa vostra che non ho trovato nessuno per la consegna della macchina nonostante abbia mandato una mail. Ho dovuto pare 110 euro di in aeroporto per il check-in e andare a piedi in aeroporto. Servizio pessimo

United States of America (USA)
Volkswagen Up
July 15, 2021

Pros: Friendly service, good car and easy to return.

United Kingdom
Renault Captur
July 12, 2021

Pros: Car was ok

Cons: When I collected the car I was told by the agent that there was no need to inspect the car as I had taken out insurance When I approached the vehicle I could see a slight scratch on the wheel arch but thought that it didn’t matter following the agent’s comment When I returned the car the agent insisted that the agent would not have told me not to inspect and that I would be charged for the damage to the car. They have debited my credit card 100 euros despite me telling them not to. Crooks!

United Arab Emirates
VW Polo
July 6, 2021

Pros: nothing

Cons: waiting time of 2h car provided was not what I rented. its as if you only have toyota yaris... staff are not friendly the supervisor is rude and screams with costumers car was not well washed terrible service. i will not rent a car there anymore and will absolutely tell people not to rent a car there. its a shame this is portuguese.

Portugal
Volkswagen Up
July 1, 2021

Pros: knowledgeable staff

Cons: sometimes not enough staff to handle the amount of clients coming in. Not the staffs fault on this

Netherlands
Volkswagen Up
June 17, 2021

Pros: Friendly, helpful and helped me when I couldn't get car first time round becasue (my fault). They worked after hours for me and drove me back to airport. And were just really lovely .

Latvia
Volkswagen Up
June 13, 2021

Pros: Since we find and get into shuttle bus everything runs smoothly:-)

Cons: Was not clear where to wait for free shuttle bus at the airport. Info in the voucher differ from real situation on site. The help-line phones indicated in voucher are not answering.

Switzerland
VW Polo
June 3, 2021

Cons: tank full wasn't full when picking it up and agent was reluctant to note it down in the form

Portugal
VW Polo
June 1, 2021

Pros: nothing special

Cons: location

Portugal
Peugeot 308 STW
January 8, 2021

Pros: the car had several hit points, poorly maintained, with a burnt headlight and signs of oil changing on the screen.

Portugal
Peugeot 208
December 7, 2020

Pros: Client orientation. Professional advice.

Cons: None

Bulgaria
VW Polo
November 1, 2020

Pros: Very helpful staff, nice new car and no problem returning it. Just make sure to clean it a bit before returning.

Cons: There was a bigger scratche on the car wasn't listed in the contract so it's good I had photos. After seeing the photo everything went smoothly.

Portugal
VW Polo
September 15, 2020

Pros: Nothing

Cons: They took an unauthorised payment from my card for a fee that they were not clear about. They gave me a car I had not booked. Also charged me extra for tolls that I had prepaid for. They are gangsters.

Kuwait
Renault Captur
September 15, 2020

Pros: The service provided and the price was excellent, and they did not push other extra costs.

Cons: It took a long time to receive the car, given other customers had accidents.

United Kingdom
Peugeot 308 STW
August 27, 2020

Pros: User friendly, courteous agent, excellent vehicle...

Cons: The only downside was the 40 minute wait for the airport transfer bus to arrive... Not enough agents in the depot for the number of customers waiting...

Hungary
VW Polo
August 23, 2020

Pros: It would be better if we could pay the fee for the car with chip/pay pass and the physical card wouldn’t be necessary.

Cons: The agent at the desk didn’t know that I need to change for higher amount my limit in the category of virtual shopping for the authorisation. She just thought I don’t have enough money on my account.

Spain
VW Polo
August 21, 2020

Pros: NOTHING. Worst service I’ve ever received. No one should work with them. STAY AWAY

Cons: They didn’t offer us the car we rented or even one om the same category. We called in to extend the rental one day and were told it would be 40€. When we got there to return the car it was 83€ extra and they were extremely rude to us. Of course we filed a complaint, it is a shame that companies like this one operate. Stay away

United Kingdom
Volkswagen Up
July 20, 2020

Pros: Nothing, completely incompetent

Cons: Everything

France
Renault Captur
July 18, 2020

Cons: 1. The voucher indicated that the make and model are guaranteed, but the supplier provided different car make and model and my choice was motivated exactly on this guarantee, because I was driving this particular type of vehicle recently. The agent also added that this was a mistake from discover cars side. 2. Not possible to reach their customer service over phone - I was not able to reach their customer service on the indicated phone calling 2-3 / day for a week.

Switzerland
VW Polo
June 23, 2020

Pros: O jovem Hernâni foi muito prestável e simpático na devolução do carro. Muito obrigada.

United Kingdom
Nissan Qashqai
March 6, 2020

Pros: customer service

Cons: was all good

United Kingdom
Peugeot 208
March 4, 2020

Cons: No flexibility

Canada
VW Golf
March 1, 2020

Pros: Very efficient

Cons: Not applicable. They were great.

Belgium
Peugeot 308 SW
February 13, 2020

Pros: in general the service is OK !

Cons: what we do not understand is why the documents are not ready to be signed, whereas we practically always rent the cars with them. they have all the requested information. It could speeds things up !!

Portugal
Mercedes Vito
November 14, 2019

Pros: Vehicle drop off was quick.

Cons: Company has initially provided me with an unsafe car with worn-out tires. I had to request several times for them to change the vehicle. The second vehicle was decent and worked well safely... but it took some convincing, while the sales team kept pushing the unsafe vehicle to me.

United Kingdom
VW Golf
October 14, 2019

Pros: Upgrade due to loyalty use

Cons: Lack of staff on returning car at a busy time

Ireland
Peugeot 208
September 20, 2019

Pros: Prompt reply by email

Cons: No actions or reason for no action taken

Portugal
Mercedes Vito
September 16, 2019

Pros: Nothing professional

Cons: Many problems

Belgium
Peugeot 208
September 5, 2019

Pros: Not much

Cons: I've waited 2 hours to get an abused, different car with a wet interior (washed), with no floor mats, very sluggish with high mileage. Clients picked from the airport with their shuttle van, had priority over the ones who had booked online. After 1h30m, I've wanted to quit their agency and cancel the contract that I've signed, after seeing that the guy working there was gone to look for my rental car for almost half n hour. I will never use TurisPrime again.

Portugal
VW Polo
August 30, 2019

Cons: First thing they did was to try to convince me to cancel the insurance I had with you and do one directly with them. Because yours was a refund and theirs I wouldn’t need to pay anything. It was a weird approach and they didn’t to every customer.

Canada
Volvo V40
August 24, 2019

Pros: The only thing I liked about turisprime is the actual vehicle.

Cons: Everything else about them was unhelpful. They are exceptionally slow with giving you the car and only had one person working at the desk for at least the first hour of their operations. I waiting 45 minutes just to start talking to agent about my reservation! Finding them at the airport was not easy and I got lucky finding the girl that had no sign and was about 30 min late With the shuttle. All other companies had been there for some time holding up a sign.

Canada
Smart Forfour
August 16, 2019

Pros: condition of the car

Cons: time spent picking up the car (75 min)

Germany
Mercedes Benz CLA
June 27, 2019

Pros: Nice Service

Cons: Was all Perfect

Canada
Renault Captur
June 19, 2019

Pros: Noyhing

Cons: everything

United Kingdom
Peugeot 208
June 6, 2019

Pros: Information provided

Cons: Customer service at pick up, had a bad attitude, didn't seem friendly.

Romania
VW Polo
May 29, 2019

Pros: The rental terms and conditions. (Low Warranty)

Cons: The time i spent looking for the drop-off point. The map provided was TOO SMALL, and the representatives did not specified me that the location is not in Lisbon... I introduced the location on GPS and i took a ride in the city center...where i read more carefully the fine print and introduced the correct location. ....

Netherlands
Peugeot 208
April 30, 2019

Pros: Fast and easy

Cons: Nothing

United Kingdom
Volkswagen Up
April 30, 2019

Cons: having to wait 90 minnutes in the airport for the representative, who wasnt particularly polite. But most having to pay £200 extra for an insurance I had already paid for online

Netherlands
Peugeot 308 SW
April 5, 2019

Pros: Not pushing for extras

Estonia
VW Polo
March 14, 2019

Pros: Very thorough, they explained everything very well. Also it was very reassuring to see how they checked the car before I drove away, marking even the smallest imperfections, even though they don't claim them anyways. They explained that this is to make sure they know the precise state before pickup and I would never be held liable for previous damage.

Cons: The only small thing was that I had a lot of questions about the toll road system and whether I can pay online for the tolls. The assistant helping me did not know anything about the payment system outside the rental company. I understand that the rental company wishes to make me get their service, but I should be able to get information on the other options as well, to make a good choice for me.

Serbia
Volkswagen Up
February 4, 2019

Pros: Good staff

Cons: Car smelled like cigarette smoke a bit.

United States of America (USA)
VW Polo
January 17, 2019

Pros: Nothing

Cons: Everythng

Portugal
VW Golf
December 30, 2018

Pros: Good professional service, close to the airport with a nice office

Cons: The usual with all car rental companies that I have experienced... always trying to sell there insurance and extras

Portugal
VW Polo
November 3, 2018

Pros: Worst ever

Cons: No responsible at all!

United States of America (USA)
Peugeot 308 SW
October 15, 2018

Cons: took forever to get the shuttle had to wait at least three shuttles after an international flight is awful!

United States of America (USA)
Volkswagen Up
October 4, 2018

Cons: It took nearly two hours to get the car and an hour to drop off the car. Both were extremely slow processes, especially when you have an international flight home and need to catch a plane.

Canada
Renault Megane
September 30, 2018

Pros: nothing

Cons: they force you to take insurance by playing with your credit card , the break are not revised , the GPS not actualize , please do not rent a car with this company

United Kingdom
Citroen C4 Picasso 5+2
September 18, 2018

Pros: Nothing

Cons: All of it

Portugal
Renault Megane
September 8, 2018

Pros: I liked the way that the rental car agents worked.

Cons: the car was without breaks, and even tough, they didn't assumed their mistake. Its a pity that they don't give a shit about their clients, at least with me they were very unprofessional. they say i abandoned the car in a hotel, i didn't abandoned the car, i parked the car in my hotel, cause it wasn't in conditions to drive.

Finland
Renault Megane
August 28, 2018

Pros: Good cars, fast service

Cons: Tried to force own insurance

United States of America (USA)
Volvo V40
August 6, 2018

Pros: Good company

Cons: Great people , great company

Portugal
Volkswagen Up
July 25, 2018

Pros: Very kind employees ,best cars , they are very quick, very explicit with all information

Cons: they made a mistake when they finished my contract and charged me an amount in my credit card without any explanation two days after I returned the card.I had to contact them to know what was the amount and why didn't they informed me that they were taking the money from my credit card.

United States of America (USA)
Peugeot 208
July 23, 2018

Pros: They were thorough on the car condition report when picking up the car.

Cons: Slow rental pickup, but that is common for all car rental agencies at LIS that I have encountered.

United States of America (USA)
Mercedes Vito
June 27, 2018

Pros: The car was as expected. The representatives were too busy and slow but correct for pickup

Cons: For drop OFF, the representatives were not friendly from the start of the process, yelling orders on where exactly I had to park after I had already Parked safely. Then after a very detailed inspection, they made up a story saying I had an accident and a tinny piece of plastic, one of the 4 pins that supports a cover plastic on top of the luggage was broken in the accident. I totally disagree. This plastic cover was brought to the car last minute on pick up. I did not break it. Paid $269...

United Arab Emirates
VW Polo
June 24, 2018

Pros: Good car

Cons: there was no agent at the airport ,i had to call and wait for about 30 mins for them to arrive then waited for about 1 hour to get the car ,even though i had a baby with me the agents were not very nice .

Canada
VW Golf
June 21, 2018

Pros: car

Cons: - picking up is a hassle - dropping off is a hassle - aggressive insurance upselling practices

United Kingdom
Volkswagen Up
May 27, 2018

Cons: Systems could not accept UK Mastercards. Required return visit to desk with Visa the next day, but still charged for missing day. Was ripped off to the tune of 319 euros on returning car, for a trivial, superficial scratch that could have been polished out, even if it was my responsibility. Outraged.

United States of America (USA)
Volvo V40
May 1, 2018

Pros: Price

Cons: Location

Czech Republic
Renault Megane
April 27, 2018

Pros: clean, new car

Cons: I had a conflict concerning fulness of the tank. Turisprime insisted tank is not full if you do not have todays bill from the gas station.

Ukraine
VW Polo
September 11, 2017

Pros: Very good and almost brand new car(Renault Clio with only 4774 km of usage) which was a positive surprise to me

Cons: a bit hard to find the car hire agency.

United States of America (USA)
Smart For Four
July 25, 2017

Pros: Catarina was very helpful to us when delivering the car and was very patient in reviewing all of the car's features. She even paired our phone to enable the Bluetooth function.

Cons: My only complaint is how long we waited once in the airport meet and greet spot to be picked up by a Turisprime rep. Supposedly they pick up every 15 minutes. We waited over an hour. This may not be typical but it happened. Otherwise the service was great!

Norway
Peugeot 208
July 18, 2017

Pros: Great Car. Brand new. Nice location. Nice people. Orderly customer handling where they checked who should be processed first based on flight times.

Cons: No one was at the "meet and greet" point at Lisbon airport. I called and was told that they were on their way. We probably waited for a total of 40 minutes and then there were only space for the "drivers" in the shuttle.

United States of America (USA)
VW Polo
June 19, 2017

Pros: Can't think of any thing

Cons: All the paperwork could have been done prior to pickup.

Costa Rica
VW Golf
May 31, 2017

Pros: Everything

Cons: Nothing

India
VW Golf
May 18, 2017

Pros: rep was knowledgeable and gave good suggestions regarding the toll device and GPS

Cons: a bit slow

Portugal
Smart For Four
May 11, 2017

Cons: Fees they charged (extra insurance and young driver fee) as well as inability to alter the reservation and added costs even to cancel.

Brazil
Renault Megane SW
April 10, 2017

Pros: Nothing,terrible experience and I will never use it again. I delivered the car and made a new rent with Avis/Budget which cost me 3x less, better car better service, facilites at the airport.

Cons: Not have a desk and and it took me 30 minutes to figure it out.The cars are not based at the airport as the other companies you have to take a van to pick up and dropp off. I waisted another half hour wait for the agent who took me through a van to pick up the car. At the pick up I was forced to hire the additional insurance for 3 days,my rental was for 2 days, under the lie that was not possible to make PIN credit cards amount block in Portugal.

Angola
Volvo V40
March 29, 2017

Pros: The car

Cons: Time spent at the desk

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