Turisprime at Lisbon Airport

Pros: As is often the case, the agents at the desk will do anything to extort as much money from you as possible. And that's what happened this time. Totally dissatisfied with the experience, but I know well that even if I change companies in the future, the result would be comparable. N2: full to full policy… what??? When I picked up the car, the range to tank was 550km. Too bad the full tank brought it to 670km.

Pros: Great counter service, car was fairly new w/30,000kms, staff was friendly

Cons: Turisprime desk representative said my full insurance coverage under Discovercars was actually NOT full coverage and therefore was pushing to sell full coverage under Turisprime w/ 2000k deductible. By paying $600, I could reduce deductible to $200 and have full coverage. The whole thing felt unethical if not illegal.

Cons: Over an hour to collect car. 35 minutes to drop car off. The person before me was there for 45 minutes. Terrible when you need to catch a flight.

Pros: the shuttle bus pick up, easy to find on waited 5min or so, driver very professional. dropping off was very fast.

Cons: once you arrive at turisprime the person/agent working in the front desk was very rude, customer service was very poor the guy had no patience once you arrive to pick up the car.

Pros: Very nice and pleasant staff. Transfer driver had fun with us while travelling.

Cons: Can't really complain, 3 staff on when collecting the car as it was very busy. But the staff was brilliant and quick service

Pros: Car was okay

Cons: Pick-up/drop-off

Pros: They helped but still the costs were way more

Pros: Friendly and helpful staff

Pros: was so good

Cons: nothing. just the car tire was little old thus sometimes i was feel the break no prefects at hills

Pros: Almost everything

Cons: Nobody answered phone call

Cons: Those companies always charge you some things you don’t expect (75€ deposit for the high-way for instance).

Pros: Great customer service, very nice and available employees, cars are new, very clean . Overall, amazing rent a car!

Cons: Very professional and reliable, great employees. My go rent-a-car for all occasions!

Pros: Not a huge fleet, but good cars and friendly and fair staff, also able to speak multiple languages. They offer a bus shuttle from and to the terminal (5mins drive).

Pros: They were very friendly and explained every charge thoroughly.

Cons: The shuttle attendant who brought us back to the airport in Porto after dropping off the car did not help with bags nor provide any assistance.

Cons: During pick up of the car, the operator offered me very actively a “deal” to purchase the full tank of fuel and to return the car with empty tank. Her arguments were based on wrong facts (wrong estimations of fuel prices and capacity of fuel tank): not fair.

Pros: Car was clean, ready to go.

Cons: Free shuttle service is only provided during business hours, which is not specified on the voucher. Phone number provided only for pick-up location and they don't know anything about drop off branch. This is maybe for disovercars.com, but I specifically entered automatic transmission in search filters, but I still received option for manual transmission and I missed it, so I got stuck with manual transmission and Turisprime wanted additional $20 a day for automatic.

Pros: Fast and efficient Great car Good service Loved it and thankful for my choice

Pros: Everything

Cons: The car itself, very uncomfortable for longer rentals. Travelled for 2000km, and i have back pains from the seats. Noise isolation is zero, you can hear everything and wind is almost inside the car.

Cons: Driver's side windshield wash sprayer never worked. Car was very unconfortable to drive/sit in. It was a Renault Duster. Driver's seat had little adjustability. This car got poor gas mileage.

Pros: Good staff.

Cons: Cruise control did not work and one backup light was not working. Seems car may not have been checked over for required repairs.

Pros: Didn’t try to oversell us

Cons: Computer wasn’t working

Pros: New car

Cons: The agent wanted to convince me that the DiscoverCars full coverage insurance is worth nothing and I should pay for additional insurance

Pros: J'ai attendu un peu Turisprime, mais ils sont arrivés. En revanche ils ne répondent pas au tel. J'ai pu changer de voiture ppur une plus grande dans la même catégorie. Personnel très sympatique et à l'écoute.

Cons: Personee ne répond sur leur numero de téléphone de l'aeroport de Lisbonne.

Pros: Good once I got to the office.

Cons: Had to wait along time for shuttle to and from airport. Also dropping car off was a hassle, it was a very narrow street which was entirely blocked by a truck for almost 25 minutes.

Pros: Excellent car condition. Value for the money. Easy delivery. Attitude of the rental agents both in pickup and delivery locations. Reasonable security deposit amount. Ticket system at the pickup location.

Cons: Unsure about how long will take to be picked up. Unsure about the location of the pickup.Waiting long time till we were called up.

Pros: The car's condition is excellent, and the service personnel are very helpful and polite.

Cons: Getting the invoice needs to be quick. We received the invoice one month after renting the car.

Pros: Very professional, friendly and efficient.

Cons: Nothing

Pros: Best car service in Lisbon. There is no comparison

Cons: Everything

Pros: Despite some negative online reviews we were satisfied with the service we received. You have to read the contract but if you do then there are no surprises about hidden costs. We forgot a phone at the drop off desk when we returned the car and after they had dropped us at the airport the shuttle driver returned to the office to get it for us. These was very appreciated.

Cons: The car we received did have dents and scratches. It was completely up to us to take pictures and document these with no acknowledgement by the representative. We returned the car in the condition we received it (no additional damage) and the representative said it was all good. I would have liked a more positive acknowledgement that our damage deposit would be cancelled/returned. There location is a little out of the way from the Lisbon airport and their hours mean no drop before 8 am.

Pros: The price The service The quality of the car Low credit deposit The shuttle

Cons: -

Pros: Price and service

Cons: Everything was fine

Pros: Every thing

Cons: Nothing

Pros: They charged me 30 euros for no reason.

Cons: They charged me 30 euros for no reason

Pros: Made some bookings with this rent a car and the service is very efficient. Plus, they accept visa debit. Very happy with the service

Cons: Nothing to point out.

Pros: Promped service

Cons: For return the vehicle the address is a little bit confused to drive to, but I guess overhall the experince was good they did not charged for late return . I woul recommend this company for rentals

Pros: Good cars

Cons: Horrible service. We were overcharged as they would not honor our rental rate.

Pros: Took time to be picked up could not find rep

Pros: I liked their efficiency in the process, also liked the car.

Pros: Les employés sont très gentils, avec une bonne politique commerciale, sans pression.

Pros: The staff was very helpful and friendly.

Cons: The car was not clean in the back and the tire pressure on right back was low. I feel these should have been taken care of prior to rental.

Pros: Efficient

Cons: Waiting too long for picking up car even giving driver details ahead

Pros: They did it grate

Cons: Car had more small remarks as had been expected

Pros: Nothing

Cons: Turisprime is a terrible agency... On pickup the employee checked my card's secret code (this is illegal). On checkout I asked if there are any additional fees, they sad no, 15 seconds later I got a message from my bank about an additional fee of 15 EUR. When trying to explain I was called "an asshole" and such like. There was no damage to the car but I still haven't received my deposits (450 EUR) and I reported this to the Police and my embassy.

Pros: Clean warehouse The car itself was fine after I bought Adblue

Cons: They haven't paid my deposit back after a whole week?? Gave me a car which wouldn't start after 500km travelled re Adblue. Seems cheap but ended up being hundreds more expensive in hidden costs and insurance.

Pros: Good clean car, airport pickup and drop off was very efficient

Cons: We had to wait 45 at the office to get the car and it was not full of fuel

Pros: Not much, will never rent a car from them again

Cons: Getting the shuttle to collect the car, was way to complicated and inefficient. The representative was not polite, everything took way too long for no reason. despite checkling with the agent on returning the car he said no charges, however I was charged without my consent nor knowledge.

Pros: The friendly agent

Cons: Hidden charges and lack of value for money

Pros: I can't say anything about them because the shuttle didn't arrive and didn't take us to the car rental point!

Cons: I didn't like that you can choos car pick up time even 23:30, but they work only till 20:00 and nobody informs you about that and you will never get your car if your arrive after 20:00, which is insane we were standing for 40min waiting then went for Europe car to rent a new one, and there was working a guy who was working in Turisprime and said that its not very reliable company.

Cons: Turisprime has a single large transport for pick up and drop off. The bus took 45 minutes to pick up and was full on the way back. We ultimately had to take an Uber because they are so far away. We saw many vehicles of the other car hire come and go even 3-4 times in the time we waited for Turisprime. On our return journey we almost missed the flight except for the Uber. This company is low cost and so is their pick up and drop off. Horrible!

Pros: nothing

Cons: Prix not correct, no accept different cart

Pros: The car rental agents

Cons: Too far from the airport

Pros: Great service by Turisprime. Picking up and dropping off the car was a breeze. I highly recommend Turisprime for rental cars.

Cons: All great. No complaints.

Pros: No one tried to heavily sell us any extra insurances or other add ons. We had no complaint when returning the car and a fair price for 1 week rental in lisbon. The car was quite new and in clean. Compared to other car rentals and thanks to the booking via discovercars this went all super smooth

Cons: They could explain the via verde a little more - the employee forgot to mention the daily fee in case of usage of the device. As someone who rents cars frequently I asked the right questions and figured that there is a daily cost to it.

Pros: Nothing. Didn’t get to use it.

Cons: Didn’t answer phone. Didn’t return emails.

Cons: Confusing to try and reach someone by phone. But once we did the persons were helpful.

Pros: They charged us all this money extra. They never gave us back the extra money they charged us upfront for the tolls. We paid extra for full insurance and when we lost the keys, they charge us another 300 and something dollars extra in addition for that part. They also left a stranded in the middle of the night at an airport two hours from our hotel, and didn’t do anything for us, therefore we had a car two days instead of four days in the whole experience was horrible

Pros: For the first time in my life renting cars, I actually got the exact car that I booked for make and model. Joao at the rental desk was very friendly and helpful and we collected the car in standard time. I really do not understand all the negative reviews regarding having to pay a deposit, etc. What do you think? That companies entrust their vehicles worth tens of thousands of Dollars/Euro into your hands without any guarantees?

Cons: Despite a few negative reviews, I could not fault Turisprime on anything, except perhaps on the fact that they never pick up the phone when you call them

Pros: Nothing, it was basically a fraud, our plane had a delay, they just close the office and went home, leaving us without the car late in the evening.

Cons: Our plane had a delay, they just close the office and went home, leaving us without the car late in the evening.

Cons: The agent at rental desk wants us to buy extra insurance, was unfriendly and gave us another car then we have booked.

Cons: The car was provided right after the wash, but it was still dirty in some parts. Also they were many damages on the car.

Pros: We received a great car for the trip to the Algarve, the car was in excellent condition and comfortable on the highway.

Cons: Trying to sell us their insurance on top and above what we purchased through you.

Pros: They also offered shuttle service to the airport, that was a plus.

Cons: Sometimes they didn't answer the phone, but that was not a big deal, since they were easy to work with. I was trying to call because I was late dropping off, but they didn't charge me extra.

Pros: The agents were nice.

Cons: Although the agents were nice, they were incredibly inefficient. Took over 2 hours to obtain rental car, and the line was not that long. The return was a bit stressful as well, they acted as if we had all the time in the world when in fact we had an international flight to make.

Pros: very officiant, the lady who toke car of me had a lot of patience ,good shatel to their place

Cons: not so very close to the air port, it was hard for me to find the place when i brought the car back. if you in a hurry to a flight it can be a probblem

Cons: I would call the main phone number and no one would answer.

Pros: Good price

Cons: Lisbon was very busy as the pope was there during our visit. Everywhere was busier as a consequence

Cons: Never sent a closing document; do not answer emails, do not answer phones

Cons: No one was there to give away cars causing hours delay

Pros: Be aware don’t get car from this company

Cons: tourisprime was the worst rental car you can have.Staff were unprofessional and wasn’t helpful.

Pros: Very helpful

Cons: Would be helpful to know the frequency of minibuses at Lisbon Airport (e.g every 30, 45, 60 mins). We were questioning if there would be one arriving after waiting 30 mins

Pros: It was how it should have been covering my need.

Cons: Car had a terrible smoke smell and not clean, especially windshield was dirty preventing clear vision.

Pros: Good value and prompt service, once at location.

Cons: Location very difficult to find. Also, only open from 8-8, so difficult to return car in time for an early plane departure.

Pros: niente

Cons: truffatori

Cons: Car was a Kia Rio. I did not like driving it much at all. Soft suspension, underpowered and not stable above 100kmh. Car I booked was VW Polo (or equivalent). I don´t really consider this an equivalent.

Pros: Friendly staff member who was pleasant and spoke very good English

Cons: Car return details of address should have been provided and car should have been setup in English mode

Pros: good all round

Cons: was ok

Pros: Rather fast car pickup and a very good return system if you want to return it after working hours (if you took full insurance that is). Sales person was also very helpful and provided all the info needed.

Cons: Slow or non existent client support. Trued calling them few days in a row a bunch of times to ask if they could send me back my sunglasses that I left in the car but haven't managed to reach them by phone. Either no one picks up the phone or the call end for no reason. Thankfully I got some reply from them via email to one of few that I wrote regarding my sunglasses. However those replies are slow and I'm still not sure if my sunglasses will be returned to me.

Pros: The car I was supposed to have was Polo ( or similar) and I had mitsubishi star and it’s definitely not similar to POLO !! Its a very small car ! And until now they didn’t unlock my money back even that the agent told me that everything was ok and they gonna give me back my money ! But nothing until now !

Pros: Nice staff

Cons: Hard to find return location

Pros: Fast service

Cons: I ended up with a bill 2.5x more expensive than the price shown on the booking document. When picking up the car they know you’re tired and in a rush so they use this opportunity to make you sign up a complicated but way more expensive contract arguing that they holding off money to cover possible toll and other expenses but that you will be reimbursed when returning the car. When I brought the issue they simply said that I payed what I sign for. This company does false publicity BEWARE.

Pros: NOTHING

Cons: They never turned up after ringing them multiple times and leaving messaged and emailing them

Pros: everything was ok. Car was clean and almost brand new.

Cons: nothing

Pros: Staff was nice, everything was explained, no problems with giving the car back

Cons: They don't pick up the phone

Pros: During our trip we've got a problem with the clutch of the car and had to replace it. The car replacement wasn't so easy. We lost almost a two thirds of the vacation day dealing with the topic.

Pros: Need to consider the up and down streets of Lisbon and a car with 90HP will avoid additional stress and risk.

Pros: Excellent value and transfer from airport to car rental desk and return.

Pros: The office was clean and not crowded. The attendant spoke good English. The restrooms were clean and in good order. The tolls were paid automatically by the car

Cons: There attendant did not know how to drive a car into the old Alfama district. There are cylinder barriers that prevent a car from entering without a special card. Thus, we were not able to park our car near the apartment where we stayed. When I returned the car the attendant was unable to tell me how much I spent in tolls

Pros: Frequently I rent car in Lisbon and TURISPRIME is in my opinion the Best car rental in Portugal

Pros: Fast and easy process of getting and dropping the car

Cons: No service provided. No car reserved.

Pros: Friendly and clear explanations

Pros: Quick and easy either friendly staff

Pros: Great value for money, however we were visiting off-peak. Car was clean and in great condition. Staff was helpful and polite, especially drop-off was super quick, we literally just handed over the keys and were on our way. I also appreciate that the blocked money on my card was released by the next day following car return.

Cons: You need to take a shuttle to get to their office, which we knew, but despite the instructions given in the confirmation, we struggled a bit to find the right spot outside the terminal to get on the shuttle. There's no sign or timetable to tell you when you can expect the shuttle to come, however we waited for about 15mins or so, which was manageable. Small detail - car seats in shuttle bus could use a bit of cleaning :)

Pros: The agent was very professional and informative.

Pros: Bons carros, recebimento dos carros foi ótimo..

Cons: Colocam muito medo em relação a proteção de seguro ao carro.. o local é um pouco conturbado para chegar..o atendente não foi muito gentil, forçou demais alguns extras..

Pros: Quick and friendly. Great prices.

Cons: Attempted to upswell unnecessary insurance when I had already bought it from Discover. Said what I bought was no good. Also, car was heavily smoked in at some point, but I guess that’s what you get for $4/day. Car had 2 dents/scratches that were well documented by the company.

Pros: Price and drop off were great.

Cons: Slow, disorganized , not overly helpful.

Pros: NOTHING

Cons: EVERYTHING

Pros: Everything was Great. New, hybryd car. Really helpful stuff! I totally recommend!

Pros: Easy drop off. Efficient staff

Cons: Waiting for pick up.

Pros: Easy to pick-up and drop

Cons: Franquia to overpriced

Pros: Friendly people and very professional.

Cons: The total insurance for the car was expensive.

Pros: Quick and easy pickup and drop off. No pushy sales or insurance tactics. Straightforward rental. We were given a brand new panda to use with no issues at all.

Pros: I liked the van driver

Cons: I didn’t like representant, because I came back to return the because it’s was failling, but they didn’t believe me.

Pros: Staff is really Nice and car is clean and pik and drop time staff is helpful. Overall my Experience is very Good. Highly Recommended.

Pros: Customer service

Cons: demora para pegar no aeroporto carro em condições mecanicas ruins

Pros: Cheap rental and friendly sercive

Cons: Wait time at the location. Distance from location to airport. Opening hours not late enough. Someone in the queue behind us was let in front.

Pros: Professional and efficient.

Cons: N/A

Pros: Very friendly and helpful representatives.

Cons: Long wait time to pick up vehicle.

Cons: Zero customer service. They do not pick up the phone, they do not answer emails, they do not seem to care about customers.

Pros: Great service

Pros: Good rates for car rental

Cons: Too long of a wait for the shuttle.

Pros: Nothing

Cons: Agents rushed me in and rushed me out. When I asked for further clarification they wouldn’t give it. The car I picked up had damage that wasn’t recorded in their files and when I asked the agent to come look at the car with me and record the damage he refused and told me to take photos of it and take it up with the agents when I dropped it off.I required roadside assistance and I tried calling for 2 hours and no one answered. Extra charges were on my credit card with no explanation

Cons: Too far from airport. Congested airport pick up point.

Pros: Price

Cons: Waiting time for the shuttle. Before check-in we waited for 25 min. But that's still reasonable, but for drop off we had to wait 40 min. I had to stress them as we had a flight to catch.. arrived at the car rental at 15:05 and arrived at the aiport at 16:00.

Pros: Drop off was a breeze but still don't have our final bill.

Cons: Slow pick up. Rep tried to give us a 2 door and argued with me when I said I booked a 2 door. Gave us a 4 door that has to be the crappiest car they had, we called it a lawnmower. Had booked full for full and when we left the lot we realized it was only 1/4 full and had to fill up before we hit the highway. Tried to get an answer from Discover cars for days about how to handle this issue, whether to return full or like for like. No answer from them and finally reached out to Turisprime.

Pros: Broken windshield wiper blade

Cons: Late reinbursements, slow van pickup

Pros: Good customer service

Cons: Wait times picking up too long. More staff may help. Understandable in these times.

Pros: We didn't take advantage of turisprime

Cons: nothing

Pros: Very good

Cons: Smear extra insurance

Pros: Shuttle was quick..clear where to wait for it. Easy experience!

Cons: Nothing to say..very positive experience!

Pros: Professional, clear cars, very clear agreements

Cons: Wait to pick up car and to drop off car

Pros: Nothing!

Cons: Waiting time for pick up. Car with tire pressure warning light on. Customer service never answer the phone. Not clean! Found trash in car

Pros: Most things went well

Cons: You can get through to them via phone call, they try to sell you additional insurance even though I had already purchased it through the booking site.

Pros: good value

Cons: it was not easy to find where the shuttle picks up people at the airport. you need bigger signs or clearer directions.

Pros: Drop off process was easy and quick.

Cons: There was no shuttle bus from airport to Turisprime centre offsite during working hours. Tried calling Turisprime, but no response. Called DiscoverCars, to which they called Turisprime to arrange for shuttle transport afterwards. Turisprime representatives are not that friendly, but are very persistent on hard selling their insurance covers and add-ons when collecting the car.

Pros: Nice rental agent. Clear communication

Pros: The car was good and clean, service was fast and nice.

Cons: The car I picked up had a scratch in the front but they didn't write it down anywhere. Thankfully I took a picture of it BEFORE taking the car, so I could prove it was already there, but if I hadn't been attentive we would've had trouble. BE CAREFUL AND TAKE PICTURES WHEN YOU TAKE THE CAR !

Pros: Drop off was easy

Cons: Car was dirty and full of scratch and dents. Receptionist basically refused to attend an inspection on collection, which is not normal in the industry. Told me to do it myself and to take potos of whatever I found to be wrong

Pros: We were nervous after reading numerous bad reviews about tourisprime. We had a smooth pick up, albeit a little slow at the front desk. We took numerous pictures/videos of the car upon pick up after reading lots of reviews about the company finding new scratches on the car after drop off. We took more pictures after drop off to show that the car was in the same condition. We had to be this thorough for peace of mind. When we dropped off the car they said it was all good so our experience was good

Cons: They were very slow at the front desk for pick up/drop off. They seem very understaffed

Pros: Everything went smooth the staff is helpful

Cons: Check-in and check-out are too light and you are supposed to take pictures of the car in case of disagreement. No receipt or report when returning the car

Pros: Friendly service and very efficient

Cons: Waiting time for shuttle

Pros: hassle free

Cons: note my reason commented under the overall scoring.

Pros: Fast service

Cons: No small cars with auto transmission

Pros: Quick to get the car,- my wait time was less than 10 minutes. No pressure to buy additional insurance, equipment, etc. Return was a breeze too. Had it returned in less than 5 minutes

Cons: Difficult to find the office when returning the car. Had to take pics of the gas guage (was half-full), which was not made clear when renting. Thankfuly, I took the picture as the rep asked for it when she noted the half-full tank on return.

Cons: My overall experience with Turisprime was very poor. After the car I received broke down, representatives were unhelpful, failed to follow up with me after promising to do so, and the company is now charging me hundreds of dollars extra without explanation (which I'm pretty sure isn't legal).

Pros: Very efficient. Landed at 7AM and we were on the road by just after 9AM. It would have been faster if it were not for a long customs line up.

Pros: No problem with Turisprime, Problem was Discovery

Pros: Efficient

Cons: There was this one agent when I picked up the car that was a little hasty

Pros: Very poor service. They don't answer the client

Cons: They don't answer Phone or email

Pros: Nothing

Cons: Almost everything

Cons: The lack of understanding of our situation and then making us pay a further £250 on top of what we had already paid as they would not change the main driver / we had to pay to add another driver which cost us £250

Pros: Customer service was the lowest shit I have ever experienced in my life. the customer service representative was rude, unclear and did not provide essential information regarding the car rental and deposit payments. the best thing about working with this company was when we got to return the car and get all this shit out of our hands. avoid this company by all possible means.

Cons: Customer service was the lowest shit I have ever experienced in my life. the customer service representative was rude, unclear and did not provide essential information regarding the car rental and deposit payments. the best thing about working with this company was when we got to return the car and get all this shit out of our hands. avoid this company by all possible means.

Pros: Shuttle service driver was very considerate and professional. The lady who was driving us was extremely kind and absolutely delightful to deal with. Thank you.

Cons: High pressure sales tactics, issues with check-in car's condition report (incomplete).

Pros: The initial service was great. The gentleman explained everything we needed to know.

Cons: When we were dropping off, we found a 1 inch scratch on the hub cap and the girl way over charged. The replacement of the e tire wheel with cover wouldn't cost that much. We were in a hurry to get to the airport and she took complete advantage of that.

Pros: Good car

Cons: Added insurance cost

Pros: We really enjoyed the service. No hassles.

Pros: Fast but unpleaseant service.

Cons: Car provided didn't correspond to description neither to the expectations. Very cheap car (not a Volkswagwn Polo equivalent... very old fashioned, small and unsafe car instead). Customer service was really bad... they were rude and asked to upgrade if I wanted a better car, which was a poor atittude because the car provided didn't correspond at all to a Volkswagen Polo equivalent car.

Pros: Smooth process and good car

Cons: Would rather have the car delivered in the airport

Pros: They were nice but it took a very long time to get the car. There were only 2 people there.

Pros: O carro em questão era optimo

Cons: O serviço ao cliente não superou as expectativas, não achei nada de especial.

Pros: They explained my options for any added items but it wasn’t a pressure sales tactic. I’m glad I got the automatic toll payment device (‘EZPass’) as I wouldn’t have known about that without their info.

Pros: Very helpful and quick staff

Cons: Still expecting to be refound the deposit after a week

Pros: Fast service

Cons: Very expensive

Pros: Nota 10! O vosso pessoal é nota 10!!!! A Anastasia foi de uma simpatia e uma eficiencia incrivel!

Pros: Car was nice and super cheap

Cons: Car was smaller then equivalent of a Polo but fair enough. They charged me woth a My Relax package whoch I dod not ask for and did not realize at the tome of sognature. On the support desk they basically told me I sogned it so I am screwed (I called like 10 minutes after picking up the car when I reallized). A bitter side taste to a perfectly fine 10/10 else

Pros: sou cliente habitual.

Cons: A lavagem dos carros deixa a desejar. Vidros.

Pros: Very good service and kind people!

Cons: Problematic location (outside the airport but very fast and good transport by turisprime bus)

Pros: It was a good spacious car with an embedded GPS map.

Cons: The car broke when I was on trip from Porto to Lisbon. This led to I miss the departure flight from Portugal to Poland, which costed to me 400 EUR for a substitute flight for 4 people. Also, I called the insurance (Lusitania), that sent a taxi and a tow truck. After it, everything should be okay, but Turisprime continued to charge my credit card. Then, already in Poland, surprisingly, I received a call from Turisprime asking when I was going to drop off the car.

Pros: price, efficiency and fairness

Pros: Quick and simple

Pros: Fast and easy

Pros: Friendly and accommodating staff. Good value for money.

Pros: They are fair and not expensive

Cons: It`s difficult to pay eletronic toll fees when you dont hire the automatic payment system with them, because, although not hiring, the company process the payment, so they are not sent for payment in post office until many days

Cons: Not at the airport. Paid Uber to get there

Pros: Mais back but professional and efficient

Pros: Very kind. Very professional

Cons: Stood in line for 45 minutes with only one customer in front of me. Needed more desk attendants.

Cons: I got scammed. When I returned the car Turisprime blamed a scratch on me that was already on the car when I picked it up. Despite me showing pictures of the car's condition from the pick-up day, I still got charged 400 Euros which is incredibly high for a little scratch that I did not even cause. This business is a scam business and should not be trusted.

Pros: o preço

Cons: as questoes com relação ao seguro

Pros: Everything (except being closed at 7am)

Cons: Being closed at 7am

Cons: Lots of pressure to take out extra insurance even though I had DiscoverCars insurance. Was told that I needed to pay for a fob to get through motorway tolls as I wouldn't be able to pay with a card. This turned out not to be true. The car was much bigger than the VW golf I had ordered. The rental agent was very reluctant to demonstrate how any of the functions of the car worked. The car broke down on the last day of my rental.

Pros: Easy and quick return

Cons: Picking up the car took a lot of time waiting for an agent

Cons: Car cleanliness, lack of efficiency of agents and some arrogance and overcharges as soon its possible to do it (extension of rental or return later 45m later then predicted) Also the 1,5 hours wait in line to get to the rental desk

Cons: The tank was not full. Even though I rented with a full-to-full condition.

Pros: Quick handling

Cons: Very pushing on adding insurance

Pros: The people at the check in were wonderful

Cons: Phone lines always busy

Pros: I bought extra insurance with discover but the representative from Turisprime kept insisting that If I decline there’s extra coverage I would get stuck with the 1,500 euros deposit and even if was not my fault in case of accident, etc And that you discover would not give me the total using scaring tactics to make me ignore the extra insurance I bought and get their insurance and leaving me defrauded 😡

Pros: On eco mode, the car shut off when trying to start at stop signs, clutch slippage.

Pros: Perfect experience.

Cons: At pickup, we are expected to take picture ourselves to cover against any claim.

Pros: Very clean and immaculate car. Would use turispime again but shuttle bus and pick up and return of the car extremely dlow

Cons: It took 30 min for shuttle to turn up for pick up. When returning the car, I was there before turispime opened (9am)and I was the first customer. I started returning the car at 9.15, 15 min after they had opened their doors. Slow service. Another 5/10min wait for shuttle which was just there. We were waiting for the driver

Pros: Good price and hassle free transaction

Cons: Picking up the care was slow and can be improved.

Pros: Easy and quick return process

Cons: I had to wait 15 minutes to speak to a desk agent at pick up and after completing the process I had to wait another 10 minutes for the car to be ready. Pick up representative was NOT friendly (felt like he was doing me a favor in talking to me). In addition, car had a strong smell of cigarettes (even though you are no allowed to smoke in the car).

Pros: I got all the info needed from the agent, very usefull

Cons: I don’t receive , yet, the rest of money from tax roads deposit

Pros: Excelent car, good price

Cons: Long waiting time for shuttle pickup and car pickup. Misleading information from agent.

Cons: Being told "the insurance coverage you have purchased from the secondary seller (you, Discovercars.com) is not recognized by our rental company" then being 'sold' an expensive coverage policy arguing at the TurisPrime counter on check in.

Pros: The drop-off was fairly efficient. But there was very low clarity on "pending charges" on my credit card and what was going to be refunded eventually, etc. Also, I ended up paying more by 10-20% than what I originally agreed to with DiscoverCars.

Cons: The service at pickup was awful and we were treated very poorly. The police who check passports were on a short-term strike - thus we spent over 4 hours getting officially into Portugal. We called Turisprime from the passport-check line and they never answered our calls. When we finally arrived at the rental desk - they said our rental was invalid because we were late. We had to argue for nearly 45 min. to be finally given the car.

Pros: The upgraded our car from Gas to Diesel without extra cost.

Cons: They didn't notify us for extra charge if we rent our car after 20:00

Pros: The employees

Cons: Waiting time

Pros: Picking up and dropping of the car was very easy and fast. Car in a great condition with a few minor scratches that we took photos of before leaving the garage and when dropping off they asked us to show the photos and all went well. Value for money is amazing too.

Cons: Turisprime is a great car hire unless you need to contact them. We were late for the pick up and tried to call them (to the designated number) but no answer. During the rental we called them 3 or 4 times + sent an email asking to extend the rent for one more day but they all went unanswered too. Since we just paid an extra day, in the end there was no major problem. I'd recommend Turisprime but be aware that you will most likely struggle to contact them if you ever need to.

Pros: I had gotten a fairly good deal

Cons: It took very very long to actually pick up the car, the website was down (so we couldn't do online check in before) and the check in itself took very long

Pros: Processo simples e ágil.

Pros: Great car- clean, good condition, easy to drive and great service from Turisprime

Cons: Efficient, clear information given. Good service overall. Would use again

Pros: The personnel. the service

Cons: the car itself - but that was my fault. I was given the choice of several cars and chose a citroen. What a bad car!!!

Pros: nothing

Cons: the deposit needed and the unfriendly people behind the desk

Pros: helpful, good prices and cars.

Cons: We are a very regular client. although it is already a bit faster than in the beginning, however it still takes quite some time. they do not have loyalty card, which is a shame ! they are not always on the discovery site.

Pros: Friendly. Car was in excellent condition.

Cons: Had to change my pick up date due to cancelled flight, but no one answered phone or replied to my emails for a whole day. Managed to speak to agent only a day after. On pick up, agent should have explained better was "insurance" he was offering me, as it turned out to not be an insurance, but a cap on the cost of any damage. When returning the car, there was a dispute with another customer refusing to pay, which meant I had to wait and watch until it was resolved which took a long time.

Pros: a new car, high level service

Cons: car wasn't ready when we arrived, it had to be washed but was still not perfectly clean

Pros: The car was in great condition and the overall process was quite easy.

Cons: The agents are clearly told to try and upsell and I wasted a lot of time declining more services. This was particularly true of the extra insurance. I had purchased mine directly from Discover Cars and the person at the desk kept trying to tell me that it was effectively useless. It made the whole process feel quite dodgy.

Pros: Price, time spent picking up and dropping the car, brand new car.

Cons: Staff were slightly pushy on the insurance when I already had one in place, but nothing rude.

Pros: good aervice that it is possible to hire the car in Lisboa and bring it back in Porto. Also nice people working at both locations.

Cons: We could have had a bit more informatie about how the tollsystem of the highway worked.

Pros: Good pricing

Cons: Opening at 9am is too late for some flight arrangements and the drop off was a little slow as customers were all waiting at their door from 8am on... when booking, they do not make their hours clear even when you specify your needed drop off time. Also, we did not get the car we were hoping for and there was damage to the front end when we got it.

Pros: Quick and paperless process

Pros: efficiency and simpathy

Cons: unable to call them, unable to get informations about the dropp off and rental extension, overcharge the extension of the rental and poor communication about the price to pay

Pros: Good

Cons: Wait time

Cons: Del prezzo che ho noleggiato, mi sono ritrovato a spendere 200 euro in più e vi assicuro che è l'ultima volta che noleggio da voi. E per colpa vostra che non ho trovato nessuno per la consegna della macchina nonostante abbia mandato una mail. Ho dovuto pare 110 euro di in aeroporto per il check-in e andare a piedi in aeroporto. Servizio pessimo

Pros: Friendly service, good car and easy to return.

Pros: Car was ok

Cons: When I collected the car I was told by the agent that there was no need to inspect the car as I had taken out insurance When I approached the vehicle I could see a slight scratch on the wheel arch but thought that it didn’t matter following the agent’s comment When I returned the car the agent insisted that the agent would not have told me not to inspect and that I would be charged for the damage to the car. They have debited my credit card 100 euros despite me telling them not to. Crooks!

Pros: nothing

Cons: waiting time of 2h car provided was not what I rented. its as if you only have toyota yaris... staff are not friendly the supervisor is rude and screams with costumers car was not well washed terrible service. i will not rent a car there anymore and will absolutely tell people not to rent a car there. its a shame this is portuguese.

Pros: knowledgeable staff

Cons: sometimes not enough staff to handle the amount of clients coming in. Not the staffs fault on this

Pros: Friendly, helpful and helped me when I couldn't get car first time round becasue (my fault). They worked after hours for me and drove me back to airport. And were just really lovely .

Pros: Since we find and get into shuttle bus everything runs smoothly:-)

Cons: Was not clear where to wait for free shuttle bus at the airport. Info in the voucher differ from real situation on site. The help-line phones indicated in voucher are not answering.

Cons: tank full wasn't full when picking it up and agent was reluctant to note it down in the form

Pros: nothing special

Cons: location

Pros: the car had several hit points, poorly maintained, with a burnt headlight and signs of oil changing on the screen.

Pros: Client orientation. Professional advice.

Cons: None

Pros: Very helpful staff, nice new car and no problem returning it. Just make sure to clean it a bit before returning.

Cons: There was a bigger scratche on the car wasn't listed in the contract so it's good I had photos. After seeing the photo everything went smoothly.

Pros: Nothing

Cons: They took an unauthorised payment from my card for a fee that they were not clear about. They gave me a car I had not booked. Also charged me extra for tolls that I had prepaid for. They are gangsters.

Pros: The service provided and the price was excellent, and they did not push other extra costs.

Cons: It took a long time to receive the car, given other customers had accidents.

Pros: User friendly, courteous agent, excellent vehicle...

Cons: The only downside was the 40 minute wait for the airport transfer bus to arrive... Not enough agents in the depot for the number of customers waiting...

Pros: It would be better if we could pay the fee for the car with chip/pay pass and the physical card wouldn’t be necessary.

Cons: The agent at the desk didn’t know that I need to change for higher amount my limit in the category of virtual shopping for the authorisation. She just thought I don’t have enough money on my account.

Pros: NOTHING. Worst service I’ve ever received. No one should work with them. STAY AWAY

Cons: They didn’t offer us the car we rented or even one om the same category. We called in to extend the rental one day and were told it would be 40€. When we got there to return the car it was 83€ extra and they were extremely rude to us. Of course we filed a complaint, it is a shame that companies like this one operate. Stay away

Pros: Nothing, completely incompetent

Cons: Everything

Cons: 1. The voucher indicated that the make and model are guaranteed, but the supplier provided different car make and model and my choice was motivated exactly on this guarantee, because I was driving this particular type of vehicle recently. The agent also added that this was a mistake from discover cars side. 2. Not possible to reach their customer service over phone - I was not able to reach their customer service on the indicated phone calling 2-3 / day for a week.

Pros: O jovem Hernâni foi muito prestável e simpático na devolução do carro. Muito obrigada.

Pros: customer service

Cons: was all good

Cons: No flexibility

Pros: Very efficient

Cons: Not applicable. They were great.