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Turisprime at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: We really enjoyed the service. No hassles.
Pros: Fast but unpleaseant service.
Cons: Car provided didn't correspond to description neither to the expectations. Very cheap car (not a Volkswagwn Polo equivalent... very old fashioned, small and unsafe car instead). Customer service was really bad... they were rude and asked to upgrade if I wanted a better car, which was a poor atittude because the car provided didn't correspond at all to a Volkswagen Polo equivalent car.
Pros: Smooth process and good car
Cons: Would rather have the car delivered in the airport
Pros: They were nice but it took a very long time to get the car. There were only 2 people there.
Pros: O carro em questão era optimo
Cons: O serviço ao cliente não superou as expectativas, não achei nada de especial.
Pros: They explained my options for any added items but it wasn’t a pressure sales tactic. I’m glad I got the automatic toll payment device (‘EZPass’) as I wouldn’t have known about that without their info.
Pros: Very helpful and quick staff
Cons: Still expecting to be refound the deposit after a week
Pros: Fast service
Cons: Very expensive
Pros: Nota 10! O vosso pessoal é nota 10!!!! A Anastasia foi de uma simpatia e uma eficiencia incrivel!
Pros: Car was nice and super cheap
Cons: Car was smaller then equivalent of a Polo but fair enough. They charged me woth a My Relax package whoch I dod not ask for and did not realize at the tome of sognature. On the support desk they basically told me I sogned it so I am screwed (I called like 10 minutes after picking up the car when I reallized). A bitter side taste to a perfectly fine 10/10 else
Pros: sou cliente habitual.
Cons: A lavagem dos carros deixa a desejar. Vidros.
Pros: Very good service and kind people!
Cons: Problematic location (outside the airport but very fast and good transport by turisprime bus)
Pros: It was a good spacious car with an embedded GPS map.
Cons: The car broke when I was on trip from Porto to Lisbon. This led to I miss the departure flight from Portugal to Poland, which costed to me 400 EUR for a substitute flight for 4 people. Also, I called the insurance (Lusitania), that sent a taxi and a tow truck. After it, everything should be okay, but Turisprime continued to charge my credit card. Then, already in Poland, surprisingly, I received a call from Turisprime asking when I was going to drop off the car.
Pros: price, efficiency and fairness
Pros: Quick and simple
Pros: Fast and easy
Pros: Friendly and accommodating staff. Good value for money.
Pros: They are fair and not expensive
Cons: It`s difficult to pay eletronic toll fees when you dont hire the automatic payment system with them, because, although not hiring, the company process the payment, so they are not sent for payment in post office until many days
Cons: Not at the airport. Paid Uber to get there
Pros: Mais back but professional and efficient
Pros: Very kind. Very professional
Cons: Stood in line for 45 minutes with only one customer in front of me. Needed more desk attendants.
Cons: I got scammed. When I returned the car Turisprime blamed a scratch on me that was already on the car when I picked it up. Despite me showing pictures of the car's condition from the pick-up day, I still got charged 400 Euros which is incredibly high for a little scratch that I did not even cause. This business is a scam business and should not be trusted.
Pros: o preço
Cons: as questoes com relação ao seguro
Pros: Everything (except being closed at 7am)
Cons: Being closed at 7am
Cons: Lots of pressure to take out extra insurance even though I had DiscoverCars insurance. Was told that I needed to pay for a fob to get through motorway tolls as I wouldn't be able to pay with a card. This turned out not to be true. The car was much bigger than the VW golf I had ordered. The rental agent was very reluctant to demonstrate how any of the functions of the car worked. The car broke down on the last day of my rental.
Pros: Easy and quick return
Cons: Picking up the car took a lot of time waiting for an agent
Cons: Car cleanliness, lack of efficiency of agents and some arrogance and overcharges as soon its possible to do it (extension of rental or return later 45m later then predicted) Also the 1,5 hours wait in line to get to the rental desk
Cons: The tank was not full. Even though I rented with a full-to-full condition.
Pros: Quick handling
Cons: Very pushing on adding insurance
Pros: The people at the check in were wonderful
Cons: Phone lines always busy
Pros: I bought extra insurance with discover but the representative from Turisprime kept insisting that If I decline there’s extra coverage I would get stuck with the 1,500 euros deposit and even if was not my fault in case of accident, etc And that you discover would not give me the total using scaring tactics to make me ignore the extra insurance I bought and get their insurance and leaving me defrauded 😡
Pros: On eco mode, the car shut off when trying to start at stop signs, clutch slippage.
Pros: Perfect experience.
Cons: At pickup, we are expected to take picture ourselves to cover against any claim.
Pros: Very clean and immaculate car. Would use turispime again but shuttle bus and pick up and return of the car extremely dlow
Cons: It took 30 min for shuttle to turn up for pick up. When returning the car, I was there before turispime opened (9am)and I was the first customer. I started returning the car at 9.15, 15 min after they had opened their doors. Slow service. Another 5/10min wait for shuttle which was just there. We were waiting for the driver
Pros: Good price and hassle free transaction
Cons: Picking up the care was slow and can be improved.
Pros: Easy and quick return process
Cons: I had to wait 15 minutes to speak to a desk agent at pick up and after completing the process I had to wait another 10 minutes for the car to be ready. Pick up representative was NOT friendly (felt like he was doing me a favor in talking to me). In addition, car had a strong smell of cigarettes (even though you are no allowed to smoke in the car).
Pros: I got all the info needed from the agent, very usefull
Cons: I don’t receive , yet, the rest of money from tax roads deposit
Pros: Excelent car, good price
Cons: Long waiting time for shuttle pickup and car pickup. Misleading information from agent.
Cons: Being told "the insurance coverage you have purchased from the secondary seller (you, Discovercars.com) is not recognized by our rental company" then being 'sold' an expensive coverage policy arguing at the TurisPrime counter on check in.
Pros: The drop-off was fairly efficient. But there was very low clarity on "pending charges" on my credit card and what was going to be refunded eventually, etc. Also, I ended up paying more by 10-20% than what I originally agreed to with DiscoverCars.
Cons: The service at pickup was awful and we were treated very poorly. The police who check passports were on a short-term strike - thus we spent over 4 hours getting officially into Portugal. We called Turisprime from the passport-check line and they never answered our calls. When we finally arrived at the rental desk - they said our rental was invalid because we were late. We had to argue for nearly 45 min. to be finally given the car.
Pros: The upgraded our car from Gas to Diesel without extra cost.
Cons: They didn't notify us for extra charge if we rent our car after 20:00
Pros: The employees
Cons: Waiting time
Pros: Picking up and dropping of the car was very easy and fast. Car in a great condition with a few minor scratches that we took photos of before leaving the garage and when dropping off they asked us to show the photos and all went well. Value for money is amazing too.
Cons: Turisprime is a great car hire unless you need to contact them. We were late for the pick up and tried to call them (to the designated number) but no answer. During the rental we called them 3 or 4 times + sent an email asking to extend the rent for one more day but they all went unanswered too. Since we just paid an extra day, in the end there was no major problem. I'd recommend Turisprime but be aware that you will most likely struggle to contact them if you ever need to.
Pros: I had gotten a fairly good deal
Cons: It took very very long to actually pick up the car, the website was down (so we couldn't do online check in before) and the check in itself took very long
Pros: Processo simples e ágil.
Pros: Great car- clean, good condition, easy to drive and great service from Turisprime
Cons: Efficient, clear information given. Good service overall. Would use again
Pros: The personnel. the service
Cons: the car itself - but that was my fault. I was given the choice of several cars and chose a citroen. What a bad car!!!
Cons: the deposit needed and the unfriendly people behind the desk
Pros: helpful, good prices and cars.
Cons: We are a very regular client. although it is already a bit faster than in the beginning, however it still takes quite some time. they do not have loyalty card, which is a shame ! they are not always on the discovery site.
Pros: Friendly. Car was in excellent condition.
Cons: Had to change my pick up date due to cancelled flight, but no one answered phone or replied to my emails for a whole day. Managed to speak to agent only a day after. On pick up, agent should have explained better was "insurance" he was offering me, as it turned out to not be an insurance, but a cap on the cost of any damage. When returning the car, there was a dispute with another customer refusing to pay, which meant I had to wait and watch until it was resolved which took a long time.
Pros: a new car, high level service
Cons: car wasn't ready when we arrived, it had to be washed but was still not perfectly clean
Pros: The car was in great condition and the overall process was quite easy.
Cons: The agents are clearly told to try and upsell and I wasted a lot of time declining more services. This was particularly true of the extra insurance. I had purchased mine directly from Discover Cars and the person at the desk kept trying to tell me that it was effectively useless. It made the whole process feel quite dodgy.
Pros: Price, time spent picking up and dropping the car, brand new car.
Cons: Staff were slightly pushy on the insurance when I already had one in place, but nothing rude.
Pros: good aervice that it is possible to hire the car in Lisboa and bring it back in Porto. Also nice people working at both locations.
Cons: We could have had a bit more informatie about how the tollsystem of the highway worked.
Pros: Good pricing
Cons: Opening at 9am is too late for some flight arrangements and the drop off was a little slow as customers were all waiting at their door from 8am on... when booking, they do not make their hours clear even when you specify your needed drop off time. Also, we did not get the car we were hoping for and there was damage to the front end when we got it.
Pros: Quick and paperless process
Pros: efficiency and simpathy
Cons: unable to call them, unable to get informations about the dropp off and rental extension, overcharge the extension of the rental and poor communication about the price to pay
Cons: Wait time
Cons: Del prezzo che ho noleggiato, mi sono ritrovato a spendere 200 euro in più e vi assicuro che è l'ultima volta che noleggio da voi. E per colpa vostra che non ho trovato nessuno per la consegna della macchina nonostante abbia mandato una mail. Ho dovuto pare 110 euro di in aeroporto per il check-in e andare a piedi in aeroporto. Servizio pessimo
Pros: Friendly service, good car and easy to return.
Pros: Car was ok
Cons: When I collected the car I was told by the agent that there was no need to inspect the car as I had taken out insurance When I approached the vehicle I could see a slight scratch on the wheel arch but thought that it didn’t matter following the agent’s comment When I returned the car the agent insisted that the agent would not have told me not to inspect and that I would be charged for the damage to the car. They have debited my credit card 100 euros despite me telling them not to. Crooks!
Cons: waiting time of 2h car provided was not what I rented. its as if you only have toyota yaris... staff are not friendly the supervisor is rude and screams with costumers car was not well washed terrible service. i will not rent a car there anymore and will absolutely tell people not to rent a car there. its a shame this is portuguese.
Pros: knowledgeable staff
Cons: sometimes not enough staff to handle the amount of clients coming in. Not the staffs fault on this
Pros: Friendly, helpful and helped me when I couldn't get car first time round becasue (my fault). They worked after hours for me and drove me back to airport. And were just really lovely .
Pros: Since we find and get into shuttle bus everything runs smoothly:-)
Cons: Was not clear where to wait for free shuttle bus at the airport. Info in the voucher differ from real situation on site. The help-line phones indicated in voucher are not answering.
Cons: tank full wasn't full when picking it up and agent was reluctant to note it down in the form
Pros: nothing special
Pros: the car had several hit points, poorly maintained, with a burnt headlight and signs of oil changing on the screen.
Pros: Client orientation. Professional advice.
Pros: Very helpful staff, nice new car and no problem returning it. Just make sure to clean it a bit before returning.
Cons: There was a bigger scratche on the car wasn't listed in the contract so it's good I had photos. After seeing the photo everything went smoothly.
Cons: They took an unauthorised payment from my card for a fee that they were not clear about. They gave me a car I had not booked. Also charged me extra for tolls that I had prepaid for. They are gangsters.
Pros: The service provided and the price was excellent, and they did not push other extra costs.
Cons: It took a long time to receive the car, given other customers had accidents.
Pros: User friendly, courteous agent, excellent vehicle...
Cons: The only downside was the 40 minute wait for the airport transfer bus to arrive... Not enough agents in the depot for the number of customers waiting...
Pros: It would be better if we could pay the fee for the car with chip/pay pass and the physical card wouldn’t be necessary.
Cons: The agent at the desk didn’t know that I need to change for higher amount my limit in the category of virtual shopping for the authorisation. She just thought I don’t have enough money on my account.
Pros: NOTHING. Worst service I’ve ever received. No one should work with them. STAY AWAY
Cons: They didn’t offer us the car we rented or even one om the same category. We called in to extend the rental one day and were told it would be 40€. When we got there to return the car it was 83€ extra and they were extremely rude to us. Of course we filed a complaint, it is a shame that companies like this one operate. Stay away
Pros: Nothing, completely incompetent
Cons: 1. The voucher indicated that the make and model are guaranteed, but the supplier provided different car make and model and my choice was motivated exactly on this guarantee, because I was driving this particular type of vehicle recently. The agent also added that this was a mistake from discover cars side. 2. Not possible to reach their customer service over phone - I was not able to reach their customer service on the indicated phone calling 2-3 / day for a week.
Pros: O jovem Hernâni foi muito prestável e simpático na devolução do carro. Muito obrigada.
Pros: customer service
Cons: was all good
Cons: No flexibility
Pros: Very efficient
Cons: Not applicable. They were great.
Pros: in general the service is OK !
Cons: what we do not understand is why the documents are not ready to be signed, whereas we practically always rent the cars with them. they have all the requested information. It could speeds things up !!
Pros: Vehicle drop off was quick.
Cons: Company has initially provided me with an unsafe car with worn-out tires. I had to request several times for them to change the vehicle. The second vehicle was decent and worked well safely... but it took some convincing, while the sales team kept pushing the unsafe vehicle to me.
Pros: Upgrade due to loyalty use
Cons: Lack of staff on returning car at a busy time
Pros: Prompt reply by email
Cons: No actions or reason for no action taken
Pros: Nothing professional
Cons: Many problems
Pros: Not much
Cons: I've waited 2 hours to get an abused, different car with a wet interior (washed), with no floor mats, very sluggish with high mileage. Clients picked from the airport with their shuttle van, had priority over the ones who had booked online. After 1h30m, I've wanted to quit their agency and cancel the contract that I've signed, after seeing that the guy working there was gone to look for my rental car for almost half n hour. I will never use TurisPrime again.
Cons: First thing they did was to try to convince me to cancel the insurance I had with you and do one directly with them. Because yours was a refund and theirs I wouldn’t need to pay anything. It was a weird approach and they didn’t to every customer.
Pros: The only thing I liked about turisprime is the actual vehicle.
Cons: Everything else about them was unhelpful. They are exceptionally slow with giving you the car and only had one person working at the desk for at least the first hour of their operations. I waiting 45 minutes just to start talking to agent about my reservation! Finding them at the airport was not easy and I got lucky finding the girl that had no sign and was about 30 min late With the shuttle. All other companies had been there for some time holding up a sign.
Pros: condition of the car
Cons: time spent picking up the car (75 min)
Pros: Nice Service
Cons: Was all Perfect
Pros: Information provided
Cons: Customer service at pick up, had a bad attitude, didn't seem friendly.
Pros: The rental terms and conditions. (Low Warranty)
Cons: The time i spent looking for the drop-off point. The map provided was TOO SMALL, and the representatives did not specified me that the location is not in Lisbon... I introduced the location on GPS and i took a ride in the city center...where i read more carefully the fine print and introduced the correct location. ....
Pros: Fast and easy
Cons: having to wait 90 minnutes in the airport for the representative, who wasnt particularly polite. But most having to pay £200 extra for an insurance I had already paid for online
Pros: Not pushing for extras
Pros: Very thorough, they explained everything very well. Also it was very reassuring to see how they checked the car before I drove away, marking even the smallest imperfections, even though they don't claim them anyways. They explained that this is to make sure they know the precise state before pickup and I would never be held liable for previous damage.
Cons: The only small thing was that I had a lot of questions about the toll road system and whether I can pay online for the tolls. The assistant helping me did not know anything about the payment system outside the rental company. I understand that the rental company wishes to make me get their service, but I should be able to get information on the other options as well, to make a good choice for me.
Pros: Good staff
Cons: Car smelled like cigarette smoke a bit.
Pros: Good professional service, close to the airport with a nice office
Cons: The usual with all car rental companies that I have experienced... always trying to sell there insurance and extras
Pros: Worst ever
Cons: No responsible at all!
Cons: took forever to get the shuttle had to wait at least three shuttles after an international flight is awful!
Cons: It took nearly two hours to get the car and an hour to drop off the car. Both were extremely slow processes, especially when you have an international flight home and need to catch a plane.
Cons: they force you to take insurance by playing with your credit card , the break are not revised , the GPS not actualize , please do not rent a car with this company
Cons: All of it
Pros: I liked the way that the rental car agents worked.
Cons: the car was without breaks, and even tough, they didn't assumed their mistake. Its a pity that they don't give a shit about their clients, at least with me they were very unprofessional. they say i abandoned the car in a hotel, i didn't abandoned the car, i parked the car in my hotel, cause it wasn't in conditions to drive.
Pros: Good cars, fast service
Cons: Tried to force own insurance
Pros: Good company
Cons: Great people , great company
Pros: Very kind employees ,best cars , they are very quick, very explicit with all information
Cons: they made a mistake when they finished my contract and charged me an amount in my credit card without any explanation two days after I returned the card.I had to contact them to know what was the amount and why didn't they informed me that they were taking the money from my credit card.
Pros: They were thorough on the car condition report when picking up the car.
Cons: Slow rental pickup, but that is common for all car rental agencies at LIS that I have encountered.
Pros: The car was as expected. The representatives were too busy and slow but correct for pickup
Cons: For drop OFF, the representatives were not friendly from the start of the process, yelling orders on where exactly I had to park after I had already Parked safely. Then after a very detailed inspection, they made up a story saying I had an accident and a tinny piece of plastic, one of the 4 pins that supports a cover plastic on top of the luggage was broken in the accident. I totally disagree. This plastic cover was brought to the car last minute on pick up. I did not break it. Paid $269...
Pros: Good car
Cons: there was no agent at the airport ,i had to call and wait for about 30 mins for them to arrive then waited for about 1 hour to get the car ,even though i had a baby with me the agents were not very nice .
Cons: - picking up is a hassle - dropping off is a hassle - aggressive insurance upselling practices
Cons: Systems could not accept UK Mastercards. Required return visit to desk with Visa the next day, but still charged for missing day. Was ripped off to the tune of 319 euros on returning car, for a trivial, superficial scratch that could have been polished out, even if it was my responsibility. Outraged.
Pros: clean, new car
Cons: I had a conflict concerning fulness of the tank. Turisprime insisted tank is not full if you do not have todays bill from the gas station.
Pros: Very good and almost brand new car(Renault Clio with only 4774 km of usage) which was a positive surprise to me
Cons: a bit hard to find the car hire agency.
Pros: Catarina was very helpful to us when delivering the car and was very patient in reviewing all of the car's features. She even paired our phone to enable the Bluetooth function.
Cons: My only complaint is how long we waited once in the airport meet and greet spot to be picked up by a Turisprime rep. Supposedly they pick up every 15 minutes. We waited over an hour. This may not be typical but it happened. Otherwise the service was great!
Pros: Great Car. Brand new. Nice location. Nice people. Orderly customer handling where they checked who should be processed first based on flight times.
Cons: No one was at the "meet and greet" point at Lisbon airport. I called and was told that they were on their way. We probably waited for a total of 40 minutes and then there were only space for the "drivers" in the shuttle.
Pros: Can't think of any thing
Cons: All the paperwork could have been done prior to pickup.
Pros: rep was knowledgeable and gave good suggestions regarding the toll device and GPS
Cons: a bit slow
Cons: Fees they charged (extra insurance and young driver fee) as well as inability to alter the reservation and added costs even to cancel.
Pros: Nothing,terrible experience and I will never use it again. I delivered the car and made a new rent with Avis/Budget which cost me 3x less, better car better service, facilites at the airport.
Cons: Not have a desk and and it took me 30 minutes to figure it out.The cars are not based at the airport as the other companies you have to take a van to pick up and dropp off. I waisted another half hour wait for the agent who took me through a van to pick up the car. At the pick up I was forced to hire the additional insurance for 3 days,my rental was for 2 days, under the lie that was not possible to make PIN credit cards amount block in Portugal.
Pros: The car
Cons: Time spent at the desk