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Avis at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: The receiving agent was kind and helpful.
Cons: Electric car was at 29% when it was given to me. Called the help line and was disconnected and hung up on. Finally reached an agent but it was the wrong department but she friend to help me. Was advised to drop off car without charging. The receiving agent did not penalize us after understanding the situation and viewing the picture of the charge level.
Pros: It was a bit of a wait to see the agent at Avis but the rest of the process was very smooth.
Cons: The agent told me I should buy their insurance as the insurance I had was through Compact Cars and not Avis so if I had an accident I would have to pay and claim from Discover Cars. If this is true it should be clearly disclosed up front. Also in today’s day and age there should not be a charge for a second driver. This is just a cash grab. Most rentals are likely safer with 2 people sharing the driving.
Pros: - Manager on the desk was polite and informative - During pickup the car was the same class as expected, clean and ready to drive. - deposit cards are accepted
Cons: - Hidden fees that were not reflected during booking. ~ 75 EURs in total. - fuel upfront deposit with trickie rules on refund. You can`t decline this option. - deposit amount stated in DiscoverCars booking could be achieved only in case of extra damage waiver bought from AVIS agent. Otherwise deposit amount is MUCH MUCH bigger. - on drop off I faced with situation where it was required to prove that "scratches & dents" are not my fault. I was lucky, I`ve made a full car video during pick up.
Pros: Everything was smooth and clear.
Cons: Drop off a little tricky for a first timer trying to understand where exactly to drop the car off at Lisbons airport but nothing major.
Pros: fast and easy
Cons: As always - you have to be extremely cautious and aware to avoid potential issues with rental companies.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
All rental vehicles are equipped with a transponder that can be used for paying for all toll roads.
You’ll be charged a service fee of 2.21 EUR per day up to a maximum of 22.10 EUR per rental in addition to the tolls, which will be charged to your credit card after the rental period.
You may also be required to leave an additional deposit for tolls.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A digital driver's license will not be accepted — you must bring your physical driving license.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if it is accompanied by a regular driver's license, is issued by an official authority or government-authorized organization, and is in physical (not digital) form. For driver licenses from countries not party to the Geneva / Vienna Convention on Road Traffic (e.g., China), an official translation of the license in the following language(s): English, Portugese, together with the original license, must be presented.
All documents must be issued in the same country.
Prices for extras are shown on the booking page.
Electric vehicles must be returned with the same battery charge they had when picked up to avoid additional charges (on a per kWh basis). An additional admin fee will be charged if a vehicle is returned with less than 70 % battery charge remaining.
Winter tires are not mandatory in Portugal.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.