Drive on Holidays at Lisbon Airport

Pros: Price. Very small advance payment with a full payment on collection (as opposite to other car rental agents like Rentalcars.com, which I hate!).

Cons: Drive on Holidays check in (collection) process. We were waiting for 90 (!!!) minutes in a queue to collect the car. The process is so slow even though I completed check in online in advance and submitted all documents. I hire car very often in many countries - this was by far my worse collection experience so far.

Pros: Car was as described. Price was very competitive. No hidden fees. Nice rental location.

Cons: Extremely busy so waited quite a while. Could use more agents on the desks even though there were at least 5

Pros: Brand new building with plenty of space. Staff seemed less stressed than in the old location.

Cons: Nothing specific comes to mind

Pros: The staff is very professional and nice

Cons: Took some time waiting for car return, but no big deal

Pros: efficiency, kindness and clear explanation of the contract. Very good cars in good shape

Cons: The transfer service drop off premises are very unconfortable. Customers are left totally unprotected to the rain and heat during drop-off and while waiting for the transfer. Totally unsuitable for old or disabled people. I am a faithful customer of Drive on Holidays that I prefer to a number of car hiring companies. They are apparently being renamed Movida. Hope very much that the standard of the company as I had bad experiences in the past with other companies changes that I black listed

Pros: We were met at the meeting point by a representative from Drive in Holidays & taken to pick up the car. Great service & price

Pros: Overall, a very efficient service at a good price and a good car

Cons: Had to wait 30 minutes for our car to be ready despite the fact that our flight was significantly late arriving. Could have done without that.

Pros: Very fast and helpful

Cons: No comments here

Pros: I've used drive on many times and always found them very friendly and efficient. Highly recommended.

Cons: My only gripe is the like for like full policy. I would prefer full to n full

Pros: Very helpful and assisting

Cons: Sometimes need to bug the customer services to receive the invoices through the email

Cons: Complementary insurance too expensive

Pros: Fab car. Brilliant service. Fresh bright Rental office with great staff. Transfer perfect.

Cons: Nothing

Pros: Very efficient in getting the car and dropping it off.

Cons: Was very busy - the only thing I could really criticise!

Pros: Good service and pleasant staff

Cons: Do not like the fact that cars are identified as rental cars with a sticker which attracts burglars looking for tourists, our car was broken into right in the centre of Lisbon on a street full of others cars which were not affected. Having in past worked in the travel industry I know this is definitely the main reason.

Pros: The rental garage was spotlessly clean and well lit so easy to check the car over.

Cons: It was very busy and each rental took such a long time. The people in the queue before us took 40 minutes when ours only took 10 mins.

Pros: A representative at the airport to collect us to pick up the car. Friendly staff, no hidden extras or costs

Pros: Went smoothly and quickly

Cons: Unresolved issues with Drive On Holidays: 1) no windshield wiper fluid in car 2) add blue liquid missing 3) car breakdown - car did not start due to add blue missing liquid 4) still waiting to be compensated for costs incurred for windshield wiper fluid and add blue liquid purchase.

Pros: So easy when we got to the desk. just given the documents and in about 5 minutes all was sorted. Van Service from the airport was great. I realised that if you allocate enough time for the admin work, the option to get the car away from the airport is better that in the airport experience.

Pros: Been with them before

Cons: It was lucky we didn’t arrive at mid day to pick up car as there was approximately 20 people waiting to pick up cars and only 2 staff working if I book again I would definitely miss mid day they should have more staff I at desks

Pros: Friendly and efficient

Cons: I bought some extra insurance (anti vandalism) that I’m not sure I needed -will check for next time

Pros: Excellent customer service

Cons: Nothing at all

Pros: Friendly and polite staff

Cons: It takes way too long to collect the car. You don't have enough staff and the process for the inputting all the data is too slow. We had to wait for well over 1/2 hour just to get near the desk.

Pros: Yes very good

Cons: Nothing

Pros: Everything

Cons: Nothing

Pros: Fast and efficient

Cons: Nothing really

Pros: Staff were professional. Had a little incident during our holidays. Staff were supportive and assisted us with all the necessary paperwork required for us to make a claim on our private access insurance with Zurich. Will book again.

Pros: Car was superb and new, low mileage vehicle that was perfect. A few scuffs but nothing that prevented enjoyment or usage. Staff were very friendly and Curteous. Cost was very reasonable, and Overall an easy rental. I would recommend and use again.

Cons: Pick up/Drop off was some distance from Airport - reached by shuttle bus (15 mins). Pick up was busy, and depot very busy, so waited probably 30 minutes after arrival at depot. Drop off was very quiet, but a late/angry passenger wouldn't wait for me for 3 minutes to clear paperwork (after he'd taken 15 minutes!), forcing the shuttle to depart, and forcing me to wait an extra 25 mins for the next one.

Pros: Quick and efficient

Cons: Nothering

Pros: Allowed for a last minute extension, were clear with costs, easy to find in the airport and a quick shuttle service

Cons: Had to queue for literally 2 hours to collect the car, there was a huge queue and despite staff everywhere only 1/2 people were ever on the desk. I was then asked to wait outside once I’d filled on the paperwork and it was another 15 mins before anyone came out to actually give us the keys.

Pros: Good staff

Cons: High cost for extra day hire