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Drive on Holidays at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Good service and pleasant staff
Cons: Do not like the fact that cars are identified as rental cars with a sticker which attracts burglars looking for tourists, our car was broken into right in the centre of Lisbon on a street full of others cars which were not affected. Having in past worked in the travel industry I know this is definitely the main reason.
Pros: The rental garage was spotlessly clean and well lit so easy to check the car over.
Cons: It was very busy and each rental took such a long time. The people in the queue before us took 40 minutes when ours only took 10 mins.
Pros: A representative at the airport to collect us to pick up the car. Friendly staff, no hidden extras or costs
Pros: Went smoothly and quickly
Cons: Unresolved issues with Drive On Holidays: 1) no windshield wiper fluid in car 2) add blue liquid missing 3) car breakdown - car did not start due to add blue missing liquid 4) still waiting to be compensated for costs incurred for windshield wiper fluid and add blue liquid purchase.
Pros: So easy when we got to the desk. just given the documents and in about 5 minutes all was sorted. Van Service from the airport was great. I realised that if you allocate enough time for the admin work, the option to get the car away from the airport is better that in the airport experience.
Pros: Been with them before
Cons: It was lucky we didn’t arrive at mid day to pick up car as there was approximately 20 people waiting to pick up cars and only 2 staff working if I book again I would definitely miss mid day they should have more staff I at desks
Pros: Friendly and efficient
Cons: I bought some extra insurance (anti vandalism) that I’m not sure I needed -will check for next time
Pros: Excellent customer service
Cons: Nothing at all
Pros: Friendly and polite staff
Cons: It takes way too long to collect the car. You don't have enough staff and the process for the inputting all the data is too slow. We had to wait for well over 1/2 hour just to get near the desk.
Pros: Yes very good
Pros: Fast and efficient
Cons: Nothing really
Pros: Staff were professional. Had a little incident during our holidays. Staff were supportive and assisted us with all the necessary paperwork required for us to make a claim on our private access insurance with Zurich. Will book again.
Pros: Car was superb and new, low mileage vehicle that was perfect. A few scuffs but nothing that prevented enjoyment or usage. Staff were very friendly and Curteous. Cost was very reasonable, and Overall an easy rental. I would recommend and use again.
Cons: Pick up/Drop off was some distance from Airport - reached by shuttle bus (15 mins). Pick up was busy, and depot very busy, so waited probably 30 minutes after arrival at depot. Drop off was very quiet, but a late/angry passenger wouldn't wait for me for 3 minutes to clear paperwork (after he'd taken 15 minutes!), forcing the shuttle to depart, and forcing me to wait an extra 25 mins for the next one.
Pros: Quick and efficient
Pros: Allowed for a last minute extension, were clear with costs, easy to find in the airport and a quick shuttle service
Cons: Had to queue for literally 2 hours to collect the car, there was a huge queue and despite staff everywhere only 1/2 people were ever on the desk. I was then asked to wait outside once I’d filled on the paperwork and it was another 15 mins before anyone came out to actually give us the keys.
Pros: Good staff
Cons: High cost for extra day hire