Sicily By Car at Lisbon Airport

Pros: Professionalism

Pros: Always great

Pros: was easy

Cons: not much

Pros: Very efficient

Cons: A little slow but not that bad I’ve had a lot slower

Pros: Nothing

Cons: They do whatever comfortable for them. No thinking about good customer service

Pros: New, hybrid, cheap

Cons: It took way too long to get the car once we arrived at the rental company.

Pros: Speedy, efficient drop-off and an airport shuttle was leaving immediately. Friendly agent at drop-off area.

Cons: Woman who served me was rude and very abrupt. Tried to charge me more than the stated amount for Credit Card deposit. I was 30 min late but the car still wasn’t available for another 5 minutes even after having to suffer the rude agent for 15 minutes.

Pros: relaxed environment, prompt service on picking up and drop off

Cons: didn't get the car we ordered, but this was a minor issue. And we had to wait a short while for the return transfer

Pros: Excellent staff, friendly and helpful

Cons: Excellent vehicle provided

Pros: Le service était courtois et rapide. On n'a pas essayé de me vendre de l'assurance indûment. J'avais déjà payé une police à part. Le retour s'est fait rapidement et sans embûche. Une entreprise très honnête le personnel est courtois.

Pros: There were no great experiences connected to this rental, because the car was never provided. The issue disrupted the trip and forced me to make alternative arrangements.

Cons: No car was received. Sicily by Car refused to release the vehicle because they demanded a much higher deposit than the amount shown on the DiscoverCars voucher.

Cons: They are trying to claim damages to the car. None of it was indicated when I dropped off the car. We have notations of damages to the car already at the time of pick up. We did not add any. And yet they are claiming we dinged many thing. And so we will fight the charges. We will not rent from them again

Pros: Good helpful staff

Cons: All good, no complaints

Cons: Lots of necessary add-ons!

Pros: Helpful and friendly

Cons: Wasn’t as close as map suggested IMO

Pros: The patience, kindness workers

Pros: Best car hire company in the world Lovely people Great cars no stress no pressure

Cons: Nothing

Pros: Very professional and respectful

Cons: Only pick up from Airport could have been slightly quicker had to wait 35-40 minutes

Pros: Clearly told us the car condition

Cons: The office work could be more speedy

Pros: Terrible service

Cons: Terrible service

Pros: Good service, professional and fast.

Cons: Nothing I did not like

Cons: the deposit was advertised as really low but ended up paying 3 times much

Pros: Works were nice and easy to understand

Cons: The hours of drop off and pick up could have been better published. We had to drop off car the night before our flight. They only open at 7:30 am; we had to be there at 6 am.

Cons: When I pick up the agent did not speak english and other agents have to assist. The left back bulb did not work

Pros: Quick, efficient, and exactly as reserved.

Pros: Great, but I wish I had not bought the insurance advertised when booking - the agent informed me about the massive excess and delay and ppointed me to their own insurance. I wasted £59 or so essentially

Pros: Fantastic location, easy to find and getting into and getting out. The facility is brand new and the condition of the car is generally in great state. The staff were friendly and explain the policy and terms and Conditions clearly and not pushy on up selling you with their insurance for example. The car drop off was also nice and fast and straight forward with no issue at all. I also got the car I booked for which is a major plus.

Cons: None

Pros: Sicily by Car were great but we had to pay extra insurance on top of being Fulham insured by Discovery Cars

Cons: They were great

Pros: It has become my favourite car rental. The rental deposit is fast, it took 24 hours.

Pros: good

Cons: they charge for the toll road device if you use it or not 2 € a day other companies charge just for the day that you use it

Pros: I was inpressed with the quality of their vehicles and the pricing for their rentals. Excellent service from the staff :-)

Pros: All the staff at Sicily By Car they were very helpful and very friendly, we definitely be using them again in the future!

Cons: Everything was just fine

Pros: Immediate and nice service

Cons: All is fine

Pros: Very professional

Cons: The price of the baby seat was a bit too high :)

Pros: Nothing

Cons: I had to pay Euro 48 extra because they working hours start at 7 am, the car I choosed was changed, the car had a pump, we waited 40 minutes for the van to pick up us at the airport, the renting process in the office took more than one hour. I had a problem in the garage of our apartment and they charged an extra day and the two drivers of the extra day for one hour.

Pros: Profissionalismo em todos os funcionários

Cons: they charge two euros a day for the Via Verde regardless if you use it that day or not.

Pros: Instructions on how to get to location from airport.

Pros: Everything was perfect l, friendly staff, high quality cars!

Pros: The car was pretty new so it was very nice to drive and the staff was very friendly. Pick-up and drop-off was both very quick

Cons: My credit card didn´t get accepted even though I had enough limit, I also had another credit card (but on Apple Pay and not physical) and they said it won't work with that card. But then we had to take an additional insurance for 100€ and then I was allowed to take my apple-pay credit card, which doesn´t make any sense

Cons: they charge for via Verde daily rate two euro each day other companies only charge you when you use and get into a toll road

Cons: Lack of professionalism

Pros: None, upon my arrival on time I was told my reservation was cancelled, didn't get any refund, or a car. Hade to get a lift to the airport and get a hire car at last minute

Pros: Great service! Some of the best I’ve had when renting abroad. Car tyre pressure came on within first 10 mins of driving but a part from that, the whole car / process was fantastic

Pros: Very friendly people

Cons: N/a

Pros: The agent was clear, calm and kind. The car was clean.

Cons: We had to pay for an additional insurance policy in order to avoid the deposit, which could only be made with a credit card (something not clearly stated on DiscoveryCar.com). Furthermore, at the rental office we activated the toll pass for the highways, and a €100 deposit was blocked on our card. We were told that based on the toll charges, the difference would be refunded but we had to pay separately the costs reported by the toll system of the first days.

Cons: No screen wash in the car

Pros: Everything was good

Cons: Nothing

Pros: Very well explained, received a new car (63km), free upgrade to automatic (since i wanted a manual one), no problems when returning the car, no nitpicking or looking for issues to reduce my deposit

Cons: Everything was perfect.

Pros: Very good

Cons: Very good

Pros: I read a lot about deposit scamming, but here everything was perfect. I made deposit with debit card and it was returned right away after I returned car. No other issues, no questions, just buy full protection and have your head free of any troubles. Definitely recommend.

Pros: The service was simple, With a captivevalue very low comparing to other companies. 250 euros. Everything went great. The car was very good. I definitely recomment this comapny.

Pros: I couldn't have asked for a kinder, genuinely caring person to assist me on the return. Alex checked me out and drove me in the shuttle to the airport. Sicily by car was a smooth operation and very pleasant experience. I highly recommend them.

Cons: Predatory Practices and Shameless Extortion – Avoid at All Costs!

Pros: Very straightforward and profissional agents

Cons: Nothing

Pros: Everything! The staff was very professional and friendly, and the space very organized and clean, the car in perfect condition and clean.

Pros: New car

Cons: Agent was rude

Pros: Great service from the team in Lisbon. Will deal with them again...

Pros: They were very efficient at processing the contract.

Cons: Nothing

Pros: Car in good condition

Cons: Extra charge for toll was not specified