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Ace Rent a car at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: The rent a car agent downgraded the car. I paid for a Polo or similar and he gave a Panda. The reason I believe is because he was not happy about a complaint that I made for the fact a customer jumped the queue! Very unprofessional attitude!
Pros: Both agents (on pickup and return) were very professional yet friendly. Tiago on checkout was great giving us valuable information about the workings of the electric car, and Manuel on checkin was very helpful, even providing us a ride to Oriente station.
Cons: I feel the agency could’ve provided more information about electric cars especially since this was the first time we were renting an electric one. An information booklet or sheet about the plug, the miio app, accessibility etc may have been helpful.
Pros: Upgraded to a better car when the original model chosen was not available.
Cons: The pick-up and drop-off place was not at airport and needed shuttle with meet-n-greet which is not easy to synchronise timing.
Pros: Not a lot........
Cons: at drop off time, probably 40 people waiting to be served by 3 agents (each client taking around 30-45 mins). What a nightmare when you are catching a flight. Their aggressive "fault finding" of car damage was unbelievable - until we found out that the agents take commission on each billable "damage" that they discover. The whole experience was a nightmare especially with 2 small children in tow, and after having to sort out a lost bag at the airport which took 2 hours.+Diesel car an extra 21e?
Pros: Efficient, courteous service
Cons: Long wait to pick up the car
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
All rental vehicles are equipped with a transponder that can be used for paying for all toll roads.
You’ll be charged a service fee of1.85 EUR day up to a maximum of 18.5 EUR rental in addition to the tolls, which will be charged to your credit card after the rental period.
You may also be required to leave an additional deposit for tolls.
A young driver fee applies to drivers under the age of 26.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Drivers between the ages of 19 and 25 must provide a driver license that is valid for at least 2 year(s).
The driver license must be written in Latin alphabet.
Otherwise, the renter must provide an International Driver Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license. In addition to documents mentioned previously, the customer will need the following: passport, ID card, credit card on a main drivers name, booking voucher, photocard driving license.
A deposit will be blocked on the customer's credit card until the end of the rental period.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
Cash, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing country borders is allowed to the following countries: European Countries.
Details are available from the car rental company's reservation office.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
It is allowed to add up to 2 additional drivers.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 0 minutes.
Pick-up & Drop-off
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