Lisbon Airport (LIS), Lisbon, Portugal
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
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Ace Rent a car at Lisbon Airport

R. Gen. Humberto Delgado 2, 2685-340
0034 902 360 636 / 001 877 8 223 872 / 0034 971 084 916
Pick-up instructions
If arriving at Terminal 1: When leaving the baggage reclaim area, pass customs and turn to the right. Get outside on the door N4 and you will see the bus stop (Aerobus 1 to the city centre), there you need to wait for our courtesy bus, which will transport you to our office located just a few minutes from the Airport. If arriving at Terminal 2: When leaving the baggage reclaim area, you need to take the free Aerobus of the airport and go to the arrivals on terminal 1, outside of the door N4, you will see the bus stop (Aerobus 1 to the city centre ), there you need to wait for our courtesy bus, which will transport you to our office located just a few minutes from the Airport.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United Kingdom
VW Golf
August 22, 2022

Pros: Not a lot........

Cons: at drop off time, probably 40 people waiting to be served by 3 agents (each client taking around 30-45 mins). What a nightmare when you are catching a flight. Their aggressive "fault finding" of car damage was unbelievable - until we found out that the agents take commission on each billable "damage" that they discover. The whole experience was a nightmare especially with 2 small children in tow, and after having to sort out a lost bag at the airport which took 2 hours.+Diesel car an extra 21e?

Canada
VW Polo
August 15, 2022

Pros: Efficient, courteous service

Cons: Long wait to pick up the car

Canada
VW Golf
July 22, 2022

Pros: People are very professional and friendly

Cons: Location is little hidden and not easy to find

Belgium
Peugeot Rifter
July 28, 2021

Pros: it's ok, nothing special, very average

Cons: see above

United States of America (USA)
Peugeot Rifter
July 18, 2021

Pros: The car

Cons: I only needed the car for four night but but was charged for five Also I bought insurance on discovery website But Ace didn’t accept it and demand a 1500 euro deposit Doesn’t make sense that you need to buy two insurances

United States of America (USA)
Fiat Panda
April 29, 2019

Pros: They were friendly and efficient. They gave us a brand new car.

Cons: I'm not sure whether we really needed to purchase the drive-through tolls. There was a ticket stall at each toll crossing that we could have used instead. However, our agent said there were some crossing without such ticket booths, so we took his word for it and paid the extra amount.

United States of America (USA)
Fiat Panda
November 1, 2018

Cons: Seems to me is no coordination between Ace rent a Car and the car company.

United States of America (USA)
Volkswagen Polo
September 29, 2018

Cons: The Gold Car agent was rude and not very helpful.

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