Lisbon Airport (LIS), Lisbon, Portugal
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Driver's country of residence is United States of America (USA) and age is 30-65
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Trustpilot

Ace Rent a car at Lisbon Airport

Alameda dos Oceanos 119A Lisboa, 1990-511 PRT
00351 218 920 060
Pick-up instructions
The Meet and Greet Service is after the arrivals hall. Once there, customer will be guided to the shuttle. Shuttle can be limited to two persons per reservation, depending on demand
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:
08:00-18:00
Tue:
08:00-18:00
Wed:
08:00-18:00
Thu:
08:00-18:00
Fri:
08:00-18:00
Sat:
08:00-18:00
Sun:
08:00-18:00
Key box
No

Customer Ratings and Latest Reviews

Value for money
Ease of finding
Agent helpfulness
Pick-up speed
Drop-off speed
Car cleanliness
Car condition

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

Australia
Peugeot 208
9/28/24

Pros: Nothing

Cons: No communication
Canada
Nissan Kicks
8/25/24

Pros: The car was not from Ace. But from another company. Twenty minutes drive from airport.

Cons: I rented an SUV and got a Ford focus with my bad back it was very hard getting in and out of car.
Netherlands
Volkswagen Polo
8/17/24

Pros: Nothing. I did not get a car
Greece
Peugeot 308
7/31/24

Cons: 1) The hours of operation are very restrictive. We had to leave our car one day earlier, because we needed to be at the airport at 8:30 in the morning (our flight was at 10:20 in the morning), and the company opened at 8. As a result we had to take a taxi. 2) Our communication with the staff was not good and thats because we needed to talk with different employees in order to understand the schedule of the company.
United Kingdom
Peugeot 208
7/20/24

Pros: It was an efficient meet and greet service, with friendly, helpful staff. The car provided was ideal and made easy with automatic toll road system.

Cons: The only slight confusion was finding their representative initially at the airport, I felt that could be made a bit clearer. Other than that I have no complaints about an excellent service.
Ireland
Volkswagen Polo
6/30/24

Pros: Nice to deal with nice car rental agents

Cons: Everything worked great
United States of America (USA)
Fiat 500
5/13/24

Pros: At first they seem ok

Cons: At the end when I returned my car I handed my car key after the inspection everything was fine with the car but the clerk said I broke the cover of car key fob showed me worn out tab on the right said that I drop the key and broke he cover and charge me 200€ to replace the whole key when in fact the key snapped back on! Beware of scam
Portugal
Peugeot 208
5/4/24

Pros: Excellent and professional
United Kingdom
Volkswagen Polo
1/8/24

Cons: The rent a car agent downgraded the car. I paid for a Polo or similar and he gave a Panda. The reason I believe is because he was not happy about a complaint that I made for the fact a customer jumped the queue! Very unprofessional attitude!
Portugal
Peugeot 208
12/31/23

Pros: Both agents (on pickup and return) were very professional yet friendly. Tiago on checkout was great giving us valuable information about the workings of the electric car, and Manuel on checkin was very helpful, even providing us a ride to Oriente station.

Cons: I feel the agency could’ve provided more information about electric cars especially since this was the first time we were renting an electric one. An information booklet or sheet about the plug, the miio app, accessibility etc may have been helpful.
Singapore
Volkswagen Passat STW
12/29/23

Pros: Upgraded to a better car when the original model chosen was not available.

Cons: The pick-up and drop-off place was not at airport and needed shuttle with meet-n-greet which is not easy to synchronise timing.
United Kingdom
Volkswagen Golf
8/22/22

Pros: Not a lot........

Cons: at drop off time, probably 40 people waiting to be served by 3 agents (each client taking around 30-45 mins). What a nightmare when you are catching a flight. Their aggressive "fault finding" of car damage was unbelievable - until we found out that the agents take commission on each billable "damage" that they discover. The whole experience was a nightmare especially with 2 small children in tow, and after having to sort out a lost bag at the airport which took 2 hours.+Diesel car an extra 21e?
Canada
Volkswagen Polo
8/15/22

Pros: Efficient, courteous service

Cons: Long wait to pick up the car
Canada
Volkswagen Golf
7/22/22

Pros: People are very professional and friendly

Cons: Location is little hidden and not easy to find
Belgium
Peugeot Rifter
7/28/21

Pros: it's ok, nothing special, very average

Cons: see above
United States of America (USA)
Peugeot Rifter
7/18/21

Pros: The car

Cons: I only needed the car for four night but but was charged for five Also I bought insurance on discovery website But Ace didn’t accept it and demand a 1500 euro deposit Doesn’t make sense that you need to buy two insurances
United States of America (USA)
Fiat Panda
4/29/19

Pros: They were friendly and efficient. They gave us a brand new car.

Cons: I'm not sure whether we really needed to purchase the drive-through tolls. There was a ticket stall at each toll crossing that we could have used instead. However, our agent said there were some crossing without such ticket booths, so we took his word for it and paid the extra amount.
United States of America (USA)
Fiat Panda
11/1/18

Cons: Seems to me is no coordination between Ace rent a Car and the car company.
United States of America (USA)
Volkswagen Polo
9/29/18

Cons: The Gold Car agent was rude and not very helpful.
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Lisbon Airport (LIS), Lisbon, Portugal

Change location?
Pick-up date
Drop-off date
Driver's country of residence is United States of America (USA) and age is 30-65

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 900.00 - € 2500.00), Third Party Liability (TPL), Airport surcharge, Free modifications, State Tax.
Rate excludes
Many highways in mainland Portugal are tolled using only electronic means.
All rental vehicles are equipped with a transponder that can be used for paying for all toll roads.
You’ll be charged a service fee of 1.85 EUR per day up to a maximum of 18.5 EUR per rental in addition to the tolls, which will be charged to your credit card after the rental period.
You may also be required to leave an additional deposit for tolls.
Driver requirements
Minimum rental age is 25 years.
A Young driver fee is not applied.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

Drivers between the ages of 19 and 25 must provide a driver license that is valid for at least 2 year(s).

The driver license must be written in Latin alphabet.
Otherwise, the renter must provide an International Driver Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license. In addition to documents mentioned previously, the customer will need the following: passport, ID card, credit card on a main drivers name, booking voucher, photocard driving license.
Deposit and deductible policy
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.

Cash, Debit cards, Prepaid cards is/are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Cross border rentals are allowed only upon previous request.

Crossing country borders is allowed to the following countries: European Countries.
Details are available from the car rental company's reservation office.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services

Prices for extras are shown on the booking page.


It is allowed to add up to 2 additional drivers.
Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Additional information
Winter tires are not mandatory in Portugal.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
Business hours
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 0 minutes.

Pick-up & Drop-off
Mon:  08:00 - 18:00
Tue:  08:00 - 18:00
Wed:  08:00 - 18:00
Thu:  08:00 - 18:00
Fri:  08:00 - 18:00
Sat:  08:00 - 18:00
Sun:  08:00 - 18:00

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Tue:
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Tue:
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Tue:
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Thu:
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08:00-20:00
Tue:
08:00-20:00
Wed:
08:00-20:00
Thu:
08:00-20:00
Fri:
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Sat:
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Europcar
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Tue:
06:30-23:59
Wed:
06:30-23:59
Thu:
06:30-23:59
Fri:
06:30-23:59
Sat:
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Sun:
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ValpiRent
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Very good 8.2 / 171 reviews
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Working hours
Mon:
09:00-17:59
Tue:
09:00-17:59
Wed:
09:00-17:59
Thu:
09:00-17:59
Fri:
09:00-17:59
Sat:
09:00-17:59
Sun:
09:00-17:59
Firefly
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Very good 8.2 / 158 reviews
+351219426300 / +351218438661
Humberto Delgado Airport, Gen, 1700-008 Lisboa, Portugal
$8 - $20
Working hours
Mon:
08:00-20:00
Tue:
08:00-20:00
Wed:
08:00-20:00
Thu:
08:00-20:00
Fri:
08:00-20:00
Sat:
08:00-20:00
Sun:
08:00-20:00
International Car
International Car
Very good 8.2 / 93 reviews
+351300500406
R. Américo de Jesus Fernandes Lote G Lote G, 1800-023 Lisboa, Portugal
$3 - $80
Working hours
Mon:
08:00-20:00
Tue:
08:00-20:00
Wed:
08:00-20:00
Thu:
08:00-20:00
Fri:
08:00-20:00
Sat:
08:00-20:00
Sun:
08:00-20:00
Key'n Go
Key'n Go
Very good 8.2 / 16 reviews
+351211451595
Humberto Delgado Airport, Gen, 1700-008 Lisboa, Portugal
$31 - $49
Working hours
Mon:
07:00-23:00
Tue:
07:00-23:00
Wed:
07:00-23:00
Thu:
07:00-23:00
Fri:
07:00-23:00
Sat:
07:00-23:00
Sun:
07:00-23:00
AUSOCAR RENT-A-CAR
AUSOCAR RENT-A-CAR
Very good 8.1 / 333 reviews
+351217815750
R. Diogo Bernardes 17D, 1700-128 Lisboa
$23 - $128
Working hours
Mon:
09:00-19:00
Tue:
09:00-19:00
Wed:
09:00-19:00
Thu:
09:00-19:00
Fri:
09:00-19:00
Sat:
09:00-12:5914:59-19:00
Sun:
09:00-12:5914:59-19:00
Budget
Budget
Very good 8.1 / 174 reviews
+351218435550
Humberto Delgado Airport, Gen, 1700-008 Lisboa, Portugal
$19 - $72
Working hours
Mon:
06:00-23:59
Tue:
06:00-23:59
Wed:
06:00-23:59
Thu:
06:00-23:59
Fri:
06:00-23:59
Sat:
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Sun:
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Opcao Rent a Car
Opcao Rent a Car
Very good 8 / 292 reviews
+351935010186
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$6 - $122
Working hours
Mon:
09:00-17:59
Tue:
09:00-17:59
Wed:
09:00-17:59
Thu:
09:00-17:59
Fri:
09:00-17:59
Sat:
09:00-17:59
Sun:
09:00-17:59
Keddy
Keddy
Very good 8 / 281 reviews
+351218401176
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$12 - $61
Working hours
Mon:
06:30-23:59
Tue:
06:30-23:59
Wed:
06:30-23:59
Thu:
06:30-23:59
Fri:
06:30-23:59
Sat:
06:30-23:59
Sun:
06:30-23:59
Autounion
Autounion
Very good 8 / 13 reviews
+351215969489
Av. Severiano Falcão, 2689-516 Prior Velho, Portugal
$18 - $187
Working hours
Mon:
08:00-20:00
Tue:
08:00-20:00
Wed:
08:00-20:00
Thu:
08:00-20:00
Fri:
08:00-20:00
Sat:
08:00-20:00
Sun:
08:00-20:00
Ok Mobility
Ok Mobility
Average 7.9 / 1,455 reviews
+34902360636 / +351962739069
Rua da Guiné, 24, 2685-337 Prior Velho
$4 - $68
Working hours
Mon:
07:00-22:00
Tue:
07:00-22:00
Wed:
07:00-22:00
Thu:
07:00-22:00
Fri:
07:00-22:00
Sat:
07:00-22:00
Sun:
07:00-22:00
Record-go
Record-go
Average 7.9 / 1,429 reviews
+351211357424 / +351910655783 / +351910655655
Rua Prof. Henrique de Barros 11, 2685-338 Prior Velho
$15 - $52
Working hours
Mon:
07:00-23:00
Tue:
07:00-23:00
Wed:
07:00-23:00
Thu:
07:00-23:00
Fri:
07:00-23:00
Sat:
07:00-23:00
Sun:
07:00-23:00
Centauro
Centauro
Average 7.9 / 1,198 reviews
+351308810777
R. João Cunha Serra lote Q 5, 1800-003 Lisboa, Portugal
$10 - $95
Working hours
Mon:
07:00-22:59
Tue:
07:00-22:59
Wed:
07:00-22:59
Thu:
07:00-22:59
Fri:
07:00-22:59
Sat:
07:00-22:59
Sun:
07:00-22:59
Avis
Avis
Average 7.6 / 84 reviews
+351218435550
Aeroporto, 1700-007 Lisboa, Portugal
$21 - $149
Working hours
Mon:
06:00-23:59
Tue:
06:00-23:59
Wed:
06:00-23:59
Thu:
06:00-23:59
Fri:
06:00-23:59
Sat:
06:00-23:59
Sun:
06:00-23:59
Hertz
Hertz
Average 7.6 / 55 reviews
+351219426300 / +351210410462
Humberto Delgado Airport, Gen, 1700-008 Lisboa, Portugal
$13 - $146
Working hours
Mon:
06:00-23:59
Tue:
06:00-23:59
Wed:
06:00-23:59
Thu:
06:00-23:59
Fri:
06:00-23:59
Sat:
06:00-23:59
Sun:
06:00-23:59
North Car Rental
North Car Rental
Average 7.6 / 4 reviews
+351911920767 / +351912437675
Rua Ary Dos Santos, 12 A 2785-327 Prior Velho
$14 - $193
Working hours
Mon:
09:00-18:30
Tue:
09:00-18:30
Wed:
09:00-18:30
Thu:
09:00-18:30
Fri:
09:00-18:30
Sat:
09:00-18:30
Sun:
09:00-18:30
Tangerine Rent A Car
Tangerine Rent A Car
Average 7.5 / 416 reviews
+351935741201
Avenida Da Boa Esperança 51 Parque Das Nações
$14 - $111
Working hours
Mon:
08:00-20:00
Tue:
08:00-20:00
Wed:
08:00-20:00
Thu:
08:00-20:00
Fri:
08:00-20:00
Sat:
08:00-20:00
Sun:
08:00-20:00
Cheap rent
Cheap rent
Average 7.4 / 1,214 reviews
+351210987077
Av Das Escolas 5B, 2 Arm A01, 2685-210 Portela
$3 - $247
Working hours
Mon:
08:00-20:00
Tue:
08:00-20:00
Wed:
08:00-20:00
Thu:
08:00-20:00
Fri:
08:00-20:00
Sat:
08:00-20:00
Sun:
08:00-20:00
Bravacar
Bravacar
Average 7.3 / 415 reviews
+351219405350 / +351961437790
Rua Martires De Timor 28, Rua Figo Maduro 2, 2685-311, Lisbon
$6 - $8
Working hours
Mon:
08:01-19:59
Tue:
08:01-19:59
Wed:
08:01-19:59
Thu:
08:01-19:59
Fri:
08:01-19:59
Sat:
08:01-19:59
Sun:
08:01-19:59
Goldcar
Goldcar
Average 7 / 1,729 reviews
+351211451595
Humberto Delgado Airport, Gen, 1700-008 Lisboa, Portugal
$3 - $39
Working hours
Mon:
07:00-23:00
Tue:
07:00-23:00
Wed:
07:00-23:00
Thu:
07:00-23:00
Fri:
07:00-23:00
Sat:
07:00-23:00
Sun:
07:00-23:00
Surprice
Surprice
Average 7 / 1,046 reviews
+351300509199
R. Américo de Jesus Fernandes, 1800-023 Lisboa, Portugal
$4 - $112
Working hours
Mon:
08:00-20:00
Tue:
08:00-20:00
Wed:
08:00-20:00
Thu:
08:00-20:00
Fri:
08:00-20:00
Sat:
08:00-20:00
Sun:
08:00-20:00
First Rent
First Rent
Below average 6.8 / 40 reviews
+351229568856
Alameda Das Comunidades Portuguesas, 1700-111 Lisboa
$68 - $204
Working hours
Mon:
09:00-18:30
Tue:
09:00-18:30
Wed:
09:00-18:30
Thu:
09:00-18:30
Fri:
09:00-18:30
Klass Wagen
Klass Wagen
Below average 6.1 / 1,882 reviews
+351211451036
Rua Doro 5, 2680-032 Camarate
$4 - $5
Working hours
Mon:
00:00-00:00
Tue:
00:00-00:00
Wed:
00:00-00:00
Thu:
00:00-00:00
Fri:
00:00-00:00
Sat:
00:00-00:00
Sun:
00:00-00:00
RightCars
RightCars
Poor 5.9 / 135 reviews
+351961437790
Rua Mártires de Timor Nº 28, Quinta do Figo Maduro,Lisbon,2685-331 Prior Velho
$22 - $35
Working hours
Mon:
08:00-20:00
Tue:
08:00-20:00
Wed:
08:00-20:00
Thu:
08:00-20:00
Fri:
08:00-20:00
Sat:
08:00-20:00
Sun:
08:00-20:00
  1. Car Rental
  2. Portugal
  3. Lisbon
  4. Lisbon Airport
  5. Ace Rent a car
 
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