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Ace Rent a car at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Not a lot........
Cons: at drop off time, probably 40 people waiting to be served by 3 agents (each client taking around 30-45 mins). What a nightmare when you are catching a flight. Their aggressive "fault finding" of car damage was unbelievable - until we found out that the agents take commission on each billable "damage" that they discover. The whole experience was a nightmare especially with 2 small children in tow, and after having to sort out a lost bag at the airport which took 2 hours.+Diesel car an extra 21e?
Pros: Efficient, courteous service
Cons: Long wait to pick up the car
Pros: People are very professional and friendly
Cons: Location is little hidden and not easy to find
Pros: it's ok, nothing special, very average
Cons: see above
Pros: The car
Cons: I only needed the car for four night but but was charged for five Also I bought insurance on discovery website But Ace didn’t accept it and demand a 1500 euro deposit Doesn’t make sense that you need to buy two insurances
Pros: They were friendly and efficient. They gave us a brand new car.
Cons: I'm not sure whether we really needed to purchase the drive-through tolls. There was a ticket stall at each toll crossing that we could have used instead. However, our agent said there were some crossing without such ticket booths, so we took his word for it and paid the extra amount.
Cons: Seems to me is no coordination between Ace rent a Car and the car company.
Cons: The Gold Car agent was rude and not very helpful.