Global Rent a Car at Lisbon Airport

Pros: In processing was fine. Service was fine

Cons: Return processing was terrible. Rudest man on the planet. Felt like a bait and switch with bogus fees for minimal cosmetic blemishes

Pros: Brand new cars in the fleet. We were treated to an upgrade due to shortage of the class we booked.

Cons: I didn't like that after paying full in advance for a $ 380 rental agreement, I end paying $ 700 extra for a SUV because they said was the only car available as I the car I reserved was no longer available due to a flight change. It was a ripped off.

Pros: Price, car mint new

Cons: At checkout there was no receipt for extra costs

Pros: Nothing

Cons: Awful service. The reps act like they don’t speak English and don’t explain anything.

Pros: No hard sell of extras , friendly staff

Pros: Nothing

Cons: The shuttle driver not even brought us to the desk, as we said we were not willing to pay any extra charges, we would rather turn around to the airport, and without hesitation she dropped us back

Pros: Very unhelpful staff

Pros: Our initial rental had engine trouble but on contracting GRC we had a new one swapped within a few hours. Great service

Cons: No one was on the end of the phone when we had trouble which was annoying but they answered the emails efficiently

Pros: The check in and check out staff were very friendly and helpful.

Cons: The shuttle driver to and from the airport drove like a bat-out-of-hell.

Pros: Car new and in perfect conditions

Pros: Efficient and accurate

Cons: ALL cars r too expensive at the moment. The car costs more then my airline ticket !

Pros: I did not apre uate that i have to proove that there was an existing bump on the car. By chance i took a oicture the day i received the car

Pros: Good quality /price Friendly staff specially Rita, thanks Good facilities Transparency

Cons: Best provider yet, beats the airport ones

Pros: Global was clean and they had nice vehicles

Cons: The agent took my reservation and automatically the prices increased as he upgraded me. Ask first and review costs with the customer.

Pros: Ho noleggiato tramite una società terza. Il prezzo non era quello visto online. 200 euro in più

Pros: Very friendly, professional, responsive and fast. All fees explained, nothing hidden. Really great.

Pros: Efficient and friendly staff, got the car as reserved it was clean and in pristine cond. Picking up and returning the car was an easy and quick process. Additional options were clearly explained at pick-up and the shuttle service back to the airport was good.

Cons: Only point to improve is to communicate more clearly that pick-up is outside airport premises and whether a shuttle to the rental station is available and it’s departure place and time.

Pros: The car I rented was not there. They gave me a big upgrade! Great work of the company!

Pros: Staff professional. Office first class and amazing. Best rental place I have been too.

Pros: Loved that they let me choose my vehicle

Pros: Brand new car, clean, close to airport, support during car breakdown was helpful

Cons: Car broke down, no GPS, longer wait time to get the car

Pros: Friendly and quick

Cons: Nothing

Pros: Nothing.

Cons: I will ever never rent a car from this company. Charged extra prices after rental. Now we have to deal with problems after holiday.

Pros: good condition car, relativle quick pick-up service, knowlegeble and helpful salesrep.

Cons: during lunch almost all reps were missing, only 1 was working for return section, it did took thus bit longer then expected:-(.

Pros: nothing, poor location, unpleasant staff

Cons: they did not give me the car I rented, the staff were unpleasant, and there's a clear rent-seeking behaviour

Pros: Courtesy and Professionally

Pros: Good car, decent price

Cons: Be charged more because I have a debit card and not a credit card.

Pros: Professional service

Cons: No maps and info on destination.

Pros: Tried to be helpful esp. at dropoff.

Cons: Very slow checkout procedure. Representative had poor English skills and didn't explain options well. No GPS option available.

Pros: Good car, good employees /service and good price

Pros: Nice office and professional service. Car was ready for the pick-up time.

Cons: I wish one would have explained the operation of the car as there was no operation manual in the car. Also I had to ask what to do in case of a flat as there was no spare car. One instruction sheet for the operation of the vehicle would be handy.

Cons: Car was provided with 7/8 fuel and I was told this is full it will not read full as it is a problem with the gauge, I experienced the same issue filling up when returning it will click the pump and not allow more fuel and only shows 7/8 the car was dropped and the rep said I would be charged for my toll usage but never mentioned fuel as I assumed he was aware of the issue that was raised to me when collecting, upon reviewing my email billl they have charged me for 1/8 fuel..

Pros: Soberb

Cons: nothing. all good.

Pros: The representatives were great.

Cons: N//A

Pros: Global is ok but Rental cars don't want tô refund double insurwnce.

Cons: I like it everthying

Pros: They were very professional, helpful and everything was so clean.

Cons: Nothing. Everything was excellent.

Pros: The attendee was very polite

Cons: nothing

Pros: the quality of the cars.

Cons: after 15 days that we returned the car we received some charges in our card related to tolls. They could inform us that it was missing this so we would be aware.

Pros: The car was good

Cons: Most rental services charge the credit card after dropping off you on the other hand charge upfront which was well in access of the eventual cost and I must now await the next credit card statement to see how much is actually credited to my account. When travelling for business I would not use your service again and for vacation travel, I will study the savings vs the competition and the extra hassle . I will be using a rent a car 3 - 4 months this a year depending .

Pros: The price is good. When we were dropping the car on October 21, 2021, another gentleman who accepted the car was nice to deal with, kind, polite and efficient, unlike of our pick-up.

Cons: Unacceptable communication, car was lacking windshield liquid and faulty phone ports.

Pros: went smooth

Cons: nothing in particular

Pros: Friendly agent

Cons: took 30min in the line

Pros: If I could, I would give a rate of -1

Cons: The price, the service, the material. First, they charged me 50€ because the flight was late, but that’s not our fault is it? And then, they say the insurance I made online wasn’t the good one, we were forced to do another one… and the big finish: we traveled with a baby, they didn’t come pick us prepared, because they put a seat for the baby, so, the baby traveled on my knees… and then, at the end, they gave us a baby seat that was into pieces!! 40€ for a seat like that! I don’t think its ok

Pros: everything service quality of the car Audi Q2 and most the nice Price......Before rate the next question i say yes if you give the same car for the same price in April to end of May ...if not have to say NO DC-1968615

Cons: the price for next rent like to go agaiin in April 28 and comiing back end of May and the price its not the same they should consider ;;;same car same price customers like that

Cons: Very professional and modern environnement. Good service

Pros: Great car - brand new

Cons: Thought I’d requested toll device but wasn’t activated. However not a problem

Pros: The representative who was at the desk to process our paperwork and payment was very efficient and helpful. He did a great job explaining everything about the rental to us in a timely fashion.

Cons: It was very challenging to locate the rental agent at the airport and after we did he almost left us at the airport. On the way back, we had to way more than 45 minutes for the airport shuttle, making us late for our check in as well.

Pros: as per above

Pros: You get a shuttle service to the rental place and the car was in perfect condition

Cons: The deposit was very high. Toll monitor should be included in the car already.

Pros: Excellent Service

Pros: No stress, competent rental car operator, no attempt to cross sell what i did not ask for.

Pros: Ease, speed, efficiency

Cons: Hidden fees

Cons: 1- the guy showed everyone to their car and showed them how to get gas etc. He didn't offer it to me at all. I had to ask him to come out with me 2 - also was charged for insurance I already had purchased online for the car.

Pros: La voiture

Cons: Le service, les agents lors du retour de la voiture et le service après retour de la voiture !

Pros: Cars spotles clean and brand new

Pros: Diogo Gomes provided excellent help

Cons: The Shuttle on drop off was slow and reliant on other travellers dropping off their cars. At the airport the Shuttle driver didn't indicate that there was Terminal 1 or a Terminal 2 drop off point. resulting in some panic when we realised we were in the wrong terminal. The car rental is cheaper but if you want smooth fast transition I wouldn't recommend them. Also we paid for the full insurance package and there was sand from the beach in the drivers side and the staff make a remark about it

Pros: No fuss either way, fair conditions, Great location

Cons: No such feature

Cons: My plane was delayed so they made me upgrade the car saying the one i booked was not available. I had no choice but to pay triple what i originally booked. I had given them the number of my flight while booking for this exact reason and they said they dont care it is not their problem. What a bad customer service. Aside from that everything was okay, car was good and service was ok. I would not go there again just for the fact that they made me pay more and it wasnt my fault.

Pros: It was cheap

Cons: Slow service to pick up and return the car.

Pros: Nothing. We got taken advantage of period!

Cons: We were scammed into paying double simply due to our flight being delayed

Pros: Well organised.

Cons: Short wait for bus both ends. Large deposit and overpriced deposit insurance (which we did not take).

Pros: Nothing

Cons: Everything

Pros: The kindness and professionalism of the staff

Cons: Nothing

Pros: Good quality but too slow

Cons: Good quality but too slow

Pros: No

Cons: No, you should pay my money back

Pros: The desk agent was very accommodating and polite, and ultimately only charged an additional 10 Euros for the car in a higher category. We felt this was a fair resolution and appreciated how understanding she was. She also shared her charging cord when my phone was dying.

Cons: The airport greeter was a terrible impression, telling us we had to pay an upcharge and there was no option and just very unhelpful, leading us to fear the worst on what the charge would be

Pros: First class service.

Cons: Long pick up queue.

Cons: Charged me a much higher rate than was agreed, tried to sell me into taking even more expensive car.

Pros: Very easy to use. Friendly service, Good quality car. Overall 10 out of 10 for Global.

Cons: Nothing.

Pros: very good car

Cons: The car was not very clean and didn't have fluid to clean the windshield

Cons: That I had to insure the car through Global even though I took up insurance with Discover Cars otherwise they took a hold on my card and if there were damages they would deduct from the card hold and I would have to then claim from Discover Cars which would be a process

Pros: Cars all very new

Pros: Not a lot

Cons: Very very very slow

Pros: I liked everything, from selecting the car online, to pick to dropoff. also communication was straightforward and I was not hasseld at the pickup or dropoff sites. very smooth transaction.

Cons: Nothing at all, no complains.

Cons: Communication is bad. Takes time to get in contact. Also car pick up was badly communicated and organized.

Pros: The rental agents have been very friendly. I would rent a car again from Global Rent a Car, new car, very clean, very good price but is to long waiting time.

Cons: Was to long waitng time, to wait more than an hour is not I what I wanted.

Cons: Forced to take insurance when I specifically didn't want it. I feel cheated.

Cons: So very slow at check-in and checkout. Although lots of staff few seemed to know what to do. Stood in line and then agents brought in new clients directly to a desk and processed them before me. Waited too long at the airport for someone eventually turned up after ringing the office three times. They kept saying just five minutes which turned into thirty.

Pros: We couldn’t find the office so they sent location straight away

Cons: Had to extend by phone due to Covid and they totally ripped us off charging us for a 5 door automatic as they said they had given us a free upgrade at pick up! There was no mention of this at pick up, we still had a 3 door Fiat 500 but it had a gearbox that could be switched to automatic

Pros: Once at the station the staff was really helpful

Cons: The pick up at the airport was not great because we came in earlier than the reservation and the person you meet at the airport was not very helpful.

Pros: Very good car for a very good price.

Cons: Office is a fair distance from the airport and fairly difficult to find when returning the car.

Cons: Car was not cleaned on the inside when we picked it up. Car was also not the car we reserved, but a smaller version of what we selected and made a deposit on.

Pros: not so well

Cons: the procedure for getting the car. Cost me more than 1,5 hours

Cons: Where it’s located inside the city

Pros: Serviço de limpeza do carro

Cons: Espera para pegar o carro, mas de umama hora

Pros: One person was trying to be helpful and wasn't rude.

Cons: The rental is an improvised setup in a public garage in the middle of Lisbon. Mostly rude staff, however one was friendly trying to help with the situation. The car wasnt ready, they tried to give me a car with different specs. That didn't work. Eventually got a car more than 3 hours after booking. Wait at the airport and wait at the rental for transfers is considerable.

Pros: I didn’t like the service at all. It took us over an hour to check in and we still didn’t get a car that it was ready to be rented. The tank wasn’t full and they didn’t have a compatible or big enough to fit our luggages.

Cons: It takes very long to check in and check out plus the car rental is outside the airport.

Pros: the price was great, the car was new

Cons: the pick up time was over 2 hours, the line is not observed, locals get in without a standing in line,

Pros: freindly

Cons: not answering the phone

Pros: Great selection of cars, nice transfer to/from the airport, short time spent getting the car, car itself was brand new so was in perfect condition, staff seemed great.

Cons: Finding the representative at the airport wasn’t easy. We ended up wandering around and then asking the airport information desk where the representative usually is, which was beside the Vodafone store. No bathroom at the rental location was a bit inconvenient.

Pros: friendly and the swift drive to the airport after drop-off

Cons: the upsell/scam of the already bought complete coverage

Pros: Not at all!

Cons: See above

Pros: The speedy service

Cons: The fact that they were hard to find and had to insist by calling them. Also their address is nowhere

Pros: The car worked out perfectly. Thanks

Cons: The drop off took a little time. Conditions were unusual so this can be somewhat overlooked.

Cons: Took over 1 hour to get from airport to car pick up.

Pros: Everything was very good Professional and nice team

Pros: Staff was friendly

Cons: We were given a Volkswagen when we ordered a Piaget. The gas prices on a Volkswagen is so much more expensive. There was too many fees and the deposit was too expensive.