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Global Rent a Car at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: No problems, no arguments, fast, efficient and friendly service.
Cons: Everything just fine.
Cons: The company that you do business with is dodgy and unscrupulous. Firstly the receipt clearly shows after the deposit i only have to pay x amount of money which is as per agreed during the online process. But once at the site they still charged taxes on top of the amount. Secondly, for 2 minor scratches on one rim they charged a fee of about 270 euro. Something that can be fixed for 50 euro. It is ridiculous and many other customers faced same issues there.
Pros: Friendly staff. Confortable car
Cons: - CAR WAS NOT CLEAN OUTSIDE AND OK INSIDE - CHECKIN TIME - INSURANCE OPTIONS VERY FUZZY
Pros: They are trying to reborn from the old nasty company called CRC. Lets see the results after some weeks, what they will do with your credit card.
Cons: They are the same company as CRC car rental, a lousy company that takes your money from the credit card without your permission. Actually, you don't know if they "unblock" your credit card.
Pros: Not a good experience.
Cons: Over charging me because my plane was over fours late.
Cons: The car rented had an issue with air con even if new. I will suggest to have a check list on this before to rent a vehicle.
Pros: The service was good and efficient.
Cons: The service was great, but when reserving the car online, I will always appreciate total transparency from the beginning. And not discover the things written in small letters later...
Pros: Easy to find, good service, nice car.
Pros: renting this car worked very well with the company
Cons: but I was very disappointed to be informed that values were added to the price of renting the car when I went to pick up the car I was only informed at the end
Cons: The price I was charged was almost double the offer. They forced me to pay 130 Euro for extra insurance while on my original agreement I had the insurance included.
Pros: Ease of pick-up & drop off Newer, well-maintained vehicles Nice facility Close to LIS airport Refuel options on way back to facility
Cons: Long wait for pick-up at LIS; maybe need another van+driver
Pros: Clean office, easy to find and very helpful and kind representatives
Cons: Time dropping off the car could have been better as they were a little understaffed but they did their utmost to compensate
Pros: Good quality cars, polite staff with good level of English.
Cons: Different name of the company, hidden lical taxes, not telling us that roads with tolls can be avoided if willing to.
Pros: Super efficient and well organized. The price was great so I was thinking I’d have to deal with bad customer service or lower quality cars, but it was honestly excellent. Would definitely use them again.
Cons: The location is just a little bit away from the airport (like 7-8 mins) and you may have to wait a bit for a shuttle if you just missed it.
Cons: The agent would not let me cancel the GPS.
Pros: friendly, car clean
Cons: not at the terminal airport
Pros: Easy drop off process.
Cons: No ability to decline Collision Damage Waiver covered by my Credit Card. This was not clearly stated during the booking process.
Pros: Close to airport.
Cons: A bit of bait and switch, Megane for Clio, and lack of clarity on insurance. This type of turbulence however is to be expected.
Pros: Clean efficient friendly
Pros: Very clean, very professional; no complaints
Cons: No issues..
Pros: The cars were clean and running well.
Cons: The initial price for car and final cost had $190.00 difference
Pros: In processing was fine. Service was fine
Cons: Return processing was terrible. Rudest man on the planet. Felt like a bait and switch with bogus fees for minimal cosmetic blemishes
Pros: Brand new cars in the fleet. We were treated to an upgrade due to shortage of the class we booked.
Cons: I didn't like that after paying full in advance for a $ 380 rental agreement, I end paying $ 700 extra for a SUV because they said was the only car available as I the car I reserved was no longer available due to a flight change. It was a ripped off.
Pros: Price, car mint new
Cons: At checkout there was no receipt for extra costs
Cons: Awful service. The reps act like they don’t speak English and don’t explain anything.
Pros: No hard sell of extras , friendly staff
Cons: The shuttle driver not even brought us to the desk, as we said we were not willing to pay any extra charges, we would rather turn around to the airport, and without hesitation she dropped us back
Pros: Very unhelpful staff
Pros: Our initial rental had engine trouble but on contracting GRC we had a new one swapped within a few hours. Great service
Cons: No one was on the end of the phone when we had trouble which was annoying but they answered the emails efficiently
Pros: The check in and check out staff were very friendly and helpful.
Cons: The shuttle driver to and from the airport drove like a bat-out-of-hell.
Pros: Car new and in perfect conditions
Pros: Efficient and accurate
Cons: ALL cars r too expensive at the moment. The car costs more then my airline ticket !
Pros: I did not apre uate that i have to proove that there was an existing bump on the car. By chance i took a oicture the day i received the car
Pros: Good quality /price Friendly staff specially Rita, thanks Good facilities Transparency
Cons: Best provider yet, beats the airport ones
Pros: Global was clean and they had nice vehicles
Cons: The agent took my reservation and automatically the prices increased as he upgraded me. Ask first and review costs with the customer.
Pros: Ho noleggiato tramite una società terza. Il prezzo non era quello visto online. 200 euro in più
Pros: Very friendly, professional, responsive and fast. All fees explained, nothing hidden. Really great.
Pros: Efficient and friendly staff, got the car as reserved it was clean and in pristine cond. Picking up and returning the car was an easy and quick process. Additional options were clearly explained at pick-up and the shuttle service back to the airport was good.
Cons: Only point to improve is to communicate more clearly that pick-up is outside airport premises and whether a shuttle to the rental station is available and it’s departure place and time.
Pros: The car I rented was not there. They gave me a big upgrade! Great work of the company!
Pros: Staff professional. Office first class and amazing. Best rental place I have been too.
Pros: Loved that they let me choose my vehicle
Pros: Brand new car, clean, close to airport, support during car breakdown was helpful
Cons: Car broke down, no GPS, longer wait time to get the car
Pros: Friendly and quick
Cons: I will ever never rent a car from this company. Charged extra prices after rental. Now we have to deal with problems after holiday.
Pros: good condition car, relativle quick pick-up service, knowlegeble and helpful salesrep.
Cons: during lunch almost all reps were missing, only 1 was working for return section, it did took thus bit longer then expected:-(.
Pros: nothing, poor location, unpleasant staff
Cons: they did not give me the car I rented, the staff were unpleasant, and there's a clear rent-seeking behaviour
Pros: Courtesy and Professionally
Pros: Good car, decent price
Cons: Be charged more because I have a debit card and not a credit card.
Pros: Professional service
Cons: No maps and info on destination.
Pros: Tried to be helpful esp. at dropoff.
Cons: Very slow checkout procedure. Representative had poor English skills and didn't explain options well. No GPS option available.
Pros: Good car, good employees /service and good price
Pros: Nice office and professional service. Car was ready for the pick-up time.
Cons: I wish one would have explained the operation of the car as there was no operation manual in the car. Also I had to ask what to do in case of a flat as there was no spare car. One instruction sheet for the operation of the vehicle would be handy.
Cons: Car was provided with 7/8 fuel and I was told this is full it will not read full as it is a problem with the gauge, I experienced the same issue filling up when returning it will click the pump and not allow more fuel and only shows 7/8 the car was dropped and the rep said I would be charged for my toll usage but never mentioned fuel as I assumed he was aware of the issue that was raised to me when collecting, upon reviewing my email billl they have charged me for 1/8 fuel..
Cons: nothing. all good.
Pros: The representatives were great.
Pros: Global is ok but Rental cars don't want tô refund double insurwnce.
Cons: I like it everthying
Pros: They were very professional, helpful and everything was so clean.
Cons: Nothing. Everything was excellent.
Pros: The attendee was very polite
Pros: the quality of the cars.
Cons: after 15 days that we returned the car we received some charges in our card related to tolls. They could inform us that it was missing this so we would be aware.
Pros: The car was good
Cons: Most rental services charge the credit card after dropping off you on the other hand charge upfront which was well in access of the eventual cost and I must now await the next credit card statement to see how much is actually credited to my account. When travelling for business I would not use your service again and for vacation travel, I will study the savings vs the competition and the extra hassle . I will be using a rent a car 3 - 4 months this a year depending .
Pros: The price is good. When we were dropping the car on October 21, 2021, another gentleman who accepted the car was nice to deal with, kind, polite and efficient, unlike of our pick-up.
Cons: Unacceptable communication, car was lacking windshield liquid and faulty phone ports.
Pros: went smooth
Cons: nothing in particular
Pros: Friendly agent
Cons: took 30min in the line
Pros: If I could, I would give a rate of -1
Cons: The price, the service, the material. First, they charged me 50€ because the flight was late, but that’s not our fault is it? And then, they say the insurance I made online wasn’t the good one, we were forced to do another one… and the big finish: we traveled with a baby, they didn’t come pick us prepared, because they put a seat for the baby, so, the baby traveled on my knees… and then, at the end, they gave us a baby seat that was into pieces!! 40€ for a seat like that! I don’t think its ok
Pros: everything service quality of the car Audi Q2 and most the nice Price......Before rate the next question i say yes if you give the same car for the same price in April to end of May ...if not have to say NO DC-1968615
Cons: the price for next rent like to go agaiin in April 28 and comiing back end of May and the price its not the same they should consider ;;;same car same price customers like that
Cons: Very professional and modern environnement. Good service
Pros: Great car - brand new
Cons: Thought I’d requested toll device but wasn’t activated. However not a problem
Pros: The representative who was at the desk to process our paperwork and payment was very efficient and helpful. He did a great job explaining everything about the rental to us in a timely fashion.
Cons: It was very challenging to locate the rental agent at the airport and after we did he almost left us at the airport. On the way back, we had to way more than 45 minutes for the airport shuttle, making us late for our check in as well.
Pros: as per above
Pros: You get a shuttle service to the rental place and the car was in perfect condition
Cons: The deposit was very high. Toll monitor should be included in the car already.
Pros: Excellent Service
Pros: No stress, competent rental car operator, no attempt to cross sell what i did not ask for.
Pros: Ease, speed, efficiency
Cons: Hidden fees
Cons: 1- the guy showed everyone to their car and showed them how to get gas etc. He didn't offer it to me at all. I had to ask him to come out with me 2 - also was charged for insurance I already had purchased online for the car.
Pros: La voiture
Cons: Le service, les agents lors du retour de la voiture et le service après retour de la voiture !
Pros: Cars spotles clean and brand new
Pros: Diogo Gomes provided excellent help
Cons: The Shuttle on drop off was slow and reliant on other travellers dropping off their cars. At the airport the Shuttle driver didn't indicate that there was Terminal 1 or a Terminal 2 drop off point. resulting in some panic when we realised we were in the wrong terminal. The car rental is cheaper but if you want smooth fast transition I wouldn't recommend them. Also we paid for the full insurance package and there was sand from the beach in the drivers side and the staff make a remark about it
Pros: No fuss either way, fair conditions, Great location
Cons: No such feature
Cons: My plane was delayed so they made me upgrade the car saying the one i booked was not available. I had no choice but to pay triple what i originally booked. I had given them the number of my flight while booking for this exact reason and they said they dont care it is not their problem. What a bad customer service. Aside from that everything was okay, car was good and service was ok. I would not go there again just for the fact that they made me pay more and it wasnt my fault.
Pros: It was cheap
Cons: Slow service to pick up and return the car.
Pros: Nothing. We got taken advantage of period!
Cons: We were scammed into paying double simply due to our flight being delayed
Pros: Well organised.
Cons: Short wait for bus both ends. Large deposit and overpriced deposit insurance (which we did not take).
Pros: The kindness and professionalism of the staff
Pros: Good quality but too slow
Cons: Good quality but too slow
Cons: No, you should pay my money back
Pros: The desk agent was very accommodating and polite, and ultimately only charged an additional 10 Euros for the car in a higher category. We felt this was a fair resolution and appreciated how understanding she was. She also shared her charging cord when my phone was dying.
Cons: The airport greeter was a terrible impression, telling us we had to pay an upcharge and there was no option and just very unhelpful, leading us to fear the worst on what the charge would be
Pros: First class service.
Cons: Long pick up queue.
Cons: Charged me a much higher rate than was agreed, tried to sell me into taking even more expensive car.
Pros: Very easy to use. Friendly service, Good quality car. Overall 10 out of 10 for Global.
Pros: very good car
Cons: The car was not very clean and didn't have fluid to clean the windshield
Cons: That I had to insure the car through Global even though I took up insurance with Discover Cars otherwise they took a hold on my card and if there were damages they would deduct from the card hold and I would have to then claim from Discover Cars which would be a process
Pros: Cars all very new
Pros: Not a lot
Cons: Very very very slow
Pros: I liked everything, from selecting the car online, to pick to dropoff. also communication was straightforward and I was not hasseld at the pickup or dropoff sites. very smooth transaction.
Cons: Nothing at all, no complains.
Cons: Communication is bad. Takes time to get in contact. Also car pick up was badly communicated and organized.
Pros: The rental agents have been very friendly. I would rent a car again from Global Rent a Car, new car, very clean, very good price but is to long waiting time.
Cons: Was to long waitng time, to wait more than an hour is not I what I wanted.
Cons: Forced to take insurance when I specifically didn't want it. I feel cheated.
Cons: So very slow at check-in and checkout. Although lots of staff few seemed to know what to do. Stood in line and then agents brought in new clients directly to a desk and processed them before me. Waited too long at the airport for someone eventually turned up after ringing the office three times. They kept saying just five minutes which turned into thirty.
Pros: We couldn’t find the office so they sent location straight away
Cons: Had to extend by phone due to Covid and they totally ripped us off charging us for a 5 door automatic as they said they had given us a free upgrade at pick up! There was no mention of this at pick up, we still had a 3 door Fiat 500 but it had a gearbox that could be switched to automatic
Pros: Once at the station the staff was really helpful
Cons: The pick up at the airport was not great because we came in earlier than the reservation and the person you meet at the airport was not very helpful.
Pros: Very good car for a very good price.
Cons: Office is a fair distance from the airport and fairly difficult to find when returning the car.
Cons: Car was not cleaned on the inside when we picked it up. Car was also not the car we reserved, but a smaller version of what we selected and made a deposit on.
Pros: not so well
Cons: the procedure for getting the car. Cost me more than 1,5 hours
Cons: Where it’s located inside the city
Pros: Serviço de limpeza do carro
Cons: Espera para pegar o carro, mas de umama hora
Pros: One person was trying to be helpful and wasn't rude.
Cons: The rental is an improvised setup in a public garage in the middle of Lisbon. Mostly rude staff, however one was friendly trying to help with the situation. The car wasnt ready, they tried to give me a car with different specs. That didn't work. Eventually got a car more than 3 hours after booking. Wait at the airport and wait at the rental for transfers is considerable.
Pros: I didn’t like the service at all. It took us over an hour to check in and we still didn’t get a car that it was ready to be rented. The tank wasn’t full and they didn’t have a compatible or big enough to fit our luggages.
Cons: It takes very long to check in and check out plus the car rental is outside the airport.
Pros: the price was great, the car was new
Cons: the pick up time was over 2 hours, the line is not observed, locals get in without a standing in line,
Cons: not answering the phone
Pros: Great selection of cars, nice transfer to/from the airport, short time spent getting the car, car itself was brand new so was in perfect condition, staff seemed great.
Cons: Finding the representative at the airport wasn’t easy. We ended up wandering around and then asking the airport information desk where the representative usually is, which was beside the Vodafone store. No bathroom at the rental location was a bit inconvenient.
Pros: friendly and the swift drive to the airport after drop-off
Cons: the upsell/scam of the already bought complete coverage
Pros: Not at all!
Cons: See above
Pros: The speedy service
Cons: The fact that they were hard to find and had to insist by calling them. Also their address is nowhere
Pros: The car worked out perfectly. Thanks
Cons: The drop off took a little time. Conditions were unusual so this can be somewhat overlooked.
Cons: Took over 1 hour to get from airport to car pick up.
Pros: Everything was very good Professional and nice team
Pros: Staff was friendly
Cons: We were given a Volkswagen when we ordered a Piaget. The gas prices on a Volkswagen is so much more expensive. There was too many fees and the deposit was too expensive.