Goldcar at Faro Airport

Pros: Efficient

Cons: Nothing

Cons: Staff are rude, grumpy and impatiently

Pros: Ease of location and pick up and drop off speed was good

Cons: The car was old, had damage of nearly every panel which concerned me about being charged for existing damage and the car had not been cleaned internally or externally.

Pros: Location and price (before the scam)

Pros: I usually use goldcar as it's convenient and usually quick but this time the car was in really bad condition particularly one of the side panels was loose and we even got pulled by the police and told that should not be like that

Pros: Always efficient and friendly.

Cons: Everything was fine.

Pros: Nulla mi sento presa in giro

Cons: La truffa dell'assicurazione

Pros: Helpful and efficient team. No hard sell on excess at pick up.

Pros: Quality of the car provided

Cons: Attempt to sell more insurance, no walk around with anyone on the car when picking it up.

Pros: Easy pick up

Cons: Staff could smile?

Pros: The car was new and clean. The pick up was straightforward and the drop off was very efficient.

Pros: Pick up at the terminal. Quick to pick up and drop off

Cons: Nothing comes to mind

Pros: Good customer service and ease of picking up

Cons: Nothing

Pros: L’agent au comptoir aurait pu être plus attentionné dans la relation. Par exemple être moins impatient pour ré expliquer le fonctionnement du badge pour l’autoroute, la manipulation du paiement par carte avec le code confidentiel alors que paiement sans contact. Interlocuteur pas très agréable.

Cons: Staff are unfriendly and unhelpful. Ripped us off as we were young girls alone, saying we scratched the car when the car had the scratches when we got it. Please remember to take pics of your car when you collect it

Pros: Fast and efficient

Cons: Car a bit scruffy on outside and whilst fuel gauge indicated full, it dropped a notch within5 miles.

Pros: The car was pretty old and in poor condition, with too many scrapes and damage to note. If it wasn't for it being late at night and Goldcars system going down we would've refused the car but our options on doing this would have meant waiting for hours due to the queue of other customers and the system being down. We rented a convertible and paid a premium for it. As stated above the car was old, having 116,000 km on the clock.

Cons: Terrible service. Small policies to scam the clients. Say one thing personally to the client on the car collection and another on drop off

Cons: I had my International driving license and digital Brazilian Licence (now in Brazil, new DL are digital), and I was not allowed to take the car. They made me pay to add a second driver. They did not accept my Amex card as a deposit and took the money from my account even though I had paid extra for the full insurance protection. I would not recommend this car rental company - I rent cars all over Europe and never saw a company with that many burocracy

Pros: Convenient placed for pickup

Cons: Staff could be a bit more friendly instead of stern professionalism!

Pros: Professional & friendly

Cons: We would have liked some sort of written conformation that the car was acceptable on return although an email was sent later

Pros: GREAT VALUE FOR MONEY. PROFESSIONAL SERVICE

Pros: The staff at checkout and check-in were polite, and helpful

Cons: the staff at reception were rude, and threatened me to cancel my booking, and accused me of lying about the card I was using

Pros: Fantastic service both when booking with Discover cars, also car company Gold Car, such easy pick up and return, everyone polite and friendly. I have used Discover Cars and Goldcar before, and will use again, also a bonus no age discrimination. I am 84

Cons: Five star and more ,both on pick up and return

Pros: Nothing

Cons: Expensive and poor explanations.

Cons: We returned car with same damage we picked it up with. And have been charged 2 months later. Would not go near this company

Pros: I can't answer some of the above questions as my wallet got stolen which my driving license in so I was unable to hire the car

Cons: I had photos of my driving licence and you still wouldn't except it, very frustrating as I can't see what difference it makes if you look at a photo or the real thing

Pros: Quick service

Cons: Charged us EUR50 fuel penalty fee

Pros: Car cleanliness and condition were good.

Cons: Extreme cross border charges of 96€. Effectively doubled the cost of the trip. I've rented in many cross-border situations in the EU but this one really wins hands down.Taking a deposit for motorway tolls - where we knew we would NOT at all be going on the Portuguese toll roads towards Lisbon. Messy paperwork ( said the car we are to look for outside was blue , where in fact ours was white).At both pick up and drop off , which happened at 10pm it was hard to find the staff out in the dark.

Pros: Located at airport exit. Easy to find a rental office.

Cons: The car provided was simpler than originally ordered. Windshield was dirty from the inside.

Pros: See above

Cons: See above

Pros: Office and car was easy to find, especially at drop off too.

Cons: Long wait at the office to collect car after flight, especially after pre-booking. We had 2 bookings but got charged different prices. More transparency needed.

Pros: Good Professional Service all round

Pros: car cleaning and easy to return

Cons: Extra fee for the assurance and the end I have paid twice the announce price.

Pros: Nothing

Cons: Staff were rude and Goldcar tried to extort more money from me for services that I already paid for.

Pros: Very easy and straightforward process to pick up car, great value for money and everything was very clearly explained.

Cons: Nothing

Pros: The staff were friendly and helpful. The car we asked for was the type we wanted, and it was brand new with only 3000 km on the clock. Pick up and drop off at the airport was easy. Thank you, Goldcar team.

Pros: Nothing

Cons: Rude staff. When we tried to explain that we had insurance the staff member said ‘ I don’t care’ and when a song came on the radio she said’at least we have music’

Cons: Booked a car like a Fiat Panda (5 doors) and was provided a Fiat 500 (2 doors) made it incredibly differcult for a family of 4

Cons: Car was in a poor condition from when we picked it up

Cons: The waiting line to pick up the car, it was more than one hour

Pros: Staff helpful for the most part. When checking the car I pointed out damage to windscreen but the staff member said it was just dirt. I had to insist he look again as it was not dirt but a stone damage. It was night time and lighting in the pickup area not ideal.

Cons: Checking the car in poor light. A lot of minor scratches on the car but it took a few extra minutes to identify them all

Pros: Drop off was easy but assistant didn’t inform me that charges will apply

Cons: Wait time to collect was too long. The standard of the car was not pleasant

Pros: Nice reception staff

Cons: Returns staff made me wait despite 5 of them just chatting and smiling when I asked first the to sign my return off.

Pros: Smooth process

Cons: Queue on pick up

Pros: My son got a free frizbee. Short walk from the terminal at Faro but very easy process and helpful agent.

Cons: All good.

Cons: Insistence that further insurance deposit be made as discover cars didn't own the vehicles

Pros: Nothing

Cons: Nothing

Cons: I am fed up with the hard sell to buy fully comprehensive insurance. I had to pay airport tax and a toll hire charge of 16 euros when it's clear that there are no toll charges on roads in the region. The car wasn't great either.

Pros: Drop off was easy, the price was ok

Cons: Pick up was appalling - 1-2 hours queueing. The car was old 90k km and full of dents etc. they clearly charge people for all these dents and then don’t bother to pay to fix them.

Cons: They charge you hidden fees for everything I was warned I should have listened.never again gold car is a scam on tourists

Pros: Discover Cars was good. Bought extra insurance to bring excess to zero. Happy.

Cons: All these Portuguese companies still try and force the excess insurance on you. It’s not easy to work out how to get to Gold Car. Go to extreme RHS of terminal staying inside and follow tunnel

Pros: all went smooth

Cons: i am waiting for the warranty to be reimbursed

Pros: It was good service

Cons: They charged me a penalty for petrol not being full to full which I dispute

Pros: Everything except for your underhand, deceitful method of charging more than advertised.

Pros: Easy selection of car

Cons: Not competitive for EV’s

Pros: excellent service, both start and finish

Pros: profesionalita

Cons: the car was damaged all over but we are not bothered about that, but the dashboard needed more cleaning and 3rd time that the windscreen was filthy

Pros: Amazing rental service, the car was almost new and fully equiped.

Cons: We had some problem paying for the depositcause they want a physical card with my name. Modern banks doesn’t show name on cards and I used to travel with apple wallet cards.

Cons: Very old car in bad condition. 100kms on the clock. Very noisy to drive

Pros: Car had 99,800 kilometres on it ! Disgusting 🤮

Pros: Clear information of terms and conditions.

Cons: The insurance that I purchased from yourselves was not fit for purpose.

Pros: Added on extra charges not clear when booking compulsory toll fees and lied about Spanish border crossing fees.

Pros: The car didn’t have a panel that didn’t have a scrape, dent, crack on it everything rattled, compared to previous rentals this was terrible

Cons: The car this time was very poor quality,also don’t feel can was an suv even a compact one this was very small

Pros: I had rented from Goldcar before and because of this it saved a lot of time in the pickup process as my details were already on the system

Cons: The condition of the car...a lot of damage to the exterior and the car key provided did not have a remote control...had to manually lock and unlock the car. I imagine the original key fob was missing, but I can only assume this.

Pros: Car relatively new.

Cons: Payment machines not working so caused delay to getting car (took 45 mins). Agent pushed hard for excess insurance via gold car despite already having purchased via Discover - this was totally unnecessary

Pros: Very informative - attempted upsell but not overly persistent

Cons: Too many small damage marks on pick up

Pros: Very efficient especially as we arrived on a late evening flight

Cons: Like all car rental companies I find their attempts at upselling tiresome but they are just doing their jobs

Cons: The guy behind the desk wasn’t really friendly and also not very helpful. But the guy who controlled the car and helped us with the pick up was very friendly!

Pros: great service will use again

Pros: Easy and quick pick and drop off directly outside the airport terminal. Car clean and in good condition enough, like you can expect for this low rental price.

Cons: They blocked a lot of money on my credit card: 1200€ deposit for a Citroën C3 + 137€ deposit for possibly using toll highways by me + 150€ deposit for petrol. And when I go to the airport for drop off the car, the petrol was almost empty and I filled it up for 50€ !!! So why they take 150€ !!! deposit for petrol then!!! So all together they block 1487€ on my credit card !!!

Pros: Nice car, speed of pick up / drop off

Cons: Hidden costs. being mis-sold insurance cover

Cons: The are a ripoff

Pros: Friendly and straightforward

Cons: Car was a bit worse for wear, had some heavy users

Pros: Friendly customer service

Cons: Long wait time to get car

Pros: drop off car fast

Pros: On return, the agent falsely accused me of damafing the car. I had to get a second agent to look up the recirds tgat shoed i was correct. The first agent was extremely rudw and did not apologise when she was shown to be utterly wrong. A truly horrible experience.

Cons: The agent falsely accused me of damaging the vehicle. Rude, would not listen to my point of view. When the records proved her utterly wrong, she did not say sorry

Pros: Good fast service but at a time of low traffic, have waited a looooong time on previous occasions.

Cons: All OK, cosmetic condition of car poor which makes check in and out a minefield. Mechanically, car good.

Pros: Great price and very easy to locate. Good service by staff members. No hassle, no surprises

Cons: Car had a few dents. Fuel was not full when I collected the car

Pros: Everything

Cons: Nothing

Pros: Great deal. Easy pickup and return. Close to terminal. Car was clean outside and inside.

Cons: Not clear that toll device was mandatory to hire even if you don’t want it. Also high excess. A little bit pushy about insurance. Older car that was bit bruised with 105.000km.

Pros: Efficient, friendly and value for money.

Pros: Great pick up and drop off.

Cons: Nothing

Pros: Zoals geboekt

Cons: Extra verzekering proberen te verkopen

Pros: Very efficient

Pros: Fast efficient

Pros: Good communication. Convenient.

Pros: Everything went smoothly and everything was clear and friendly.

Pros: Cars are always in good condition.

Cons: Ques to collect are always long, I was sold an upgrade to find I had no air conditioning, when I returned to car (FULL) I was told it wasn’t full ant had to go and squeeze another 2 euros in the tank (I actually filmed it over flowing to provide it was full) as they were saying the full tank meter reading was not showing full .. they need to know their cars….

Pros: not much.

Cons: The extra fees.

Pros: The worst services ever!!!! Very rude and not helpful!!! Need to pay extra fee and spend fortune!!!!

Cons: Car was not clean. Rude service and is feel like the SCAM!!!

Pros: Almost new car, no problems regarding insurance or damage

Cons: All good

Pros: Quick and easy, and the bonus of dropping the car off early at 7am and leaving the keys in the return box without having to see an agent. Perfect.

Cons: Nothing to mention.

Pros: Smooth pick up and drop off

Cons: Not well signed from airport (car rentals generally

Pros: Air con not working

Cons: Very efficient

Pros: Correct service

Pros: Have used on many occasions but service was excellent and can not fault in any way

Cons: everything but they could have said that the tolls are no longer payable on the A22

Pros: Fast and efficient , located on airport so no waiting on shuttle bus etc. You do pay a € 10 airport tax that isn't obvious when booking. But in saying that I would have paid it anyway

Cons: Awful quality of car. Mitsubishi space. Horrible car

Pros: Very good service

Pros: Nient

Cons: Obbligo assicurativo

Pros: Drop off speed.

Cons: Queued for over an hour to pick up car. Car was externally in poor condition. I had to photograph all the dings and scratches to cover myself from being charged for damage at drop off.

Pros: Used before. Great deals.

Pros: V quick

Cons: Nothing

Pros: Good location, good value and nice sporty diesel economic to run car

Cons: Not able to drive to Spain without paying extra insurance

Cons: First Goldcar tried to sell us an extra insurance while we booked that with you. Then we got a car with 24 damages. This car broke down the next day. I had to drive to the airport to pick up a new one myself.

Pros: Rita was an absolute gem, made my day better right from the start.

Cons: The car key had low battery (probably) and wouldn't always react. Given there was no physical way of unlocking the car, this was a huge potential nuisance. The clutch/gear stick was really stubborn at 1 and 6, which wasn't particularly safe in traffic

Cons: It feels as if I was scammed for 580 euros. When we received a car, it was heavily scratched and had significant dents. An agent ignored obvious defects when creating the check-out report that we had to point out to them. On the other hand, they inspected every inch of the car on the return. Unsurprisingly, they found some scratches not included in the check-out report in different improbable places and were seemingly happy with that. Do not rent from them without insuring your excess.

Cons: I did not like the fact that they tried to make me cancel the full insurance I had made with you and pay the same with them.

Pros: Awful and also making up damages

Cons: Rude staff. Crooks

Cons: Rude personnel at the reception. The car was dirty, smelling of smoke, in bad conditions externally and mechanically. I won t rent with them nomore

Pros: Easy and quick check in and check out. Good service

Pros: Simple process Based inside airport

Pros: Fast and efficient

Cons: No hassle paperwork done quick driving the car away within 20 minutes

Pros: Nothing

Cons: Advertise good hire price but bump you when you get home, Didn’t check the vehicle back in with us on return and were told everything ok and drop keys in box only to find out 15 days later they’ve charged us for damage to a wheel trim, sent a cropped photo of the wheel could be any car, the car was covered in scratches and dents including wheel trims. I photographed and made a video on pick up but unless they send the correct photo I can’t check it out properly .

Pros: Everything

Cons: Nothing

Pros: Quick service, easy to find, nice car

Cons: Additional charges that I am unsure of as I thought they were listed. Deposit higher than expected.

Pros: The service is amazing

Cons: Friendly staff

Pros: Value for money

Pros: Highly recommended..

Pros: The car I paid to hire wasn't provided. The replacement car had no SatNav! A big problem for being a tourist on holiday! Also, I was led to believe from the booking it was £8, then £30 for full cover. When I picked up the car Goldcar said I would need to pay a £1,500 deposit, which I didn't have so I had to pay £150 for their cover so I didn't have to pay the £1,500 deposit!

Cons: The car I paid to hire wasn't provided. The replacement car had no working SatNav! A big problem for being a tourist on holiday! Also, I was led to believe from the booking it was £8, then £30 for full cover. When I picked up the car Goldcar said I would need to pay a £1,500 deposit, which I didn't have so I had to pay £150 for their cover so I didn't have to pay the £1,500 deposit!

Pros: Nothing

Cons: Due to delayed flights I missed my collection time. As the phone numbers supplied by Discovercars were non operative I was unable to contact the supplier to advise. The supplier was closed when I landed. When I called to pick up first thing the following morning my booking was no longer available and was obliged to take more expensive car on a new booking. I consider that we were let down by poor service from Discovercars and equally poor understanding by Goldcar.

Pros: The rental seemed cheaper initially, but I was ultimately pressured into purchasing Goldcar’s full coverage after being told they would not accept third-party coverage. It felt deceptive and left me with no real choice.

Cons: The check-in agent was dismissive of my voucher, displaying an aggressive attitude that made it clear their priority was selling Goldcar’s own coverage—likely to secure their commission.

Pros: Swift service, conveniently located at the airport terminal, great price.

Cons: They take deposits for car, tolls and petrol and they don't refund these too quickly.

Pros: Courteous

Cons: Car smell .needs an interior valet

Pros: Very efficient service

Cons: Car could be in better condition, tyre warning light cam on after 1st drive and maintenance light also came on.

Pros: Staff are very friendly and helpful.

Cons: I didn’t like the cost of car seats for the children and then the insurance costs are astronomical! If I come again I would consider buying a car.

Cons: The manner of the staff was terrible, they wouldn't accept the insurance already purchased, they wouldn't assist with installing the child seat, the car when receiving it had so many scratches and damage done to it.

Pros: Handy at the airport

Cons: I did not like that the time was not given to check the car overall when picking it up and although I had an early departure time (7.30am) I did not like that I had to drop the keys in a box even thought there where people on site who could have gone over and check the car before I left. I feel an advantage has been taken in this situation as I could have shown proof of this damage on the spot and there would be no confusion to this claim.

Pros: Very professional

Cons: Nothing

Pros: The car was nice and well maintained

Cons: The hidden costs that are all a surprise at the collection desk.

Pros: Terrible. Car was badly scratched throughout. Hit with additional cost for diesel car that we did not request nore were given the option. Very poor

Cons: Car in poor condition.charged for diesel car

Pros: Excellent service, staff at desk excellent, altogether very good, will use again

Pros: Nothing.

Cons: So many extra charges that weren’t clear when we booked. We usually use Centuro and have no problems. We will go back to them next time.

Pros: Service ok

Cons: Car key battery ran out during my rental time so I had to replace it by myself

Pros: They gave the car

Cons: They couldn’t find my reservation from DC so I paid double.

Pros: Easy pick up.

Cons: Warning light on car for tyre problem came on 500 yards from pick up, had to go back and they assured me it was ok. Following day I managed to find the reset option on the car and all was ok. Would have been nice not to have had the worry.

Pros: Prompt, efficient and courteous.

Cons: The car was dirty inside and out. Tyre pressure warning light stayed on continuous despite pumping up tyres.Boot would not open using remote control. Returned car for replacement vehicle - not a good advert for Goldcar as car was not fit for hire!

Pros: All explained on quick and easy fashion

Cons: Deposit structure should be full explained beforehand ie €1200 for insurance plus 136 for fuel plus 150 for tolls

Pros: Friendly and efficient

Cons: The car i received had lots of damage to it prior to my rental

Pros: Efficient

Cons: Condition of car

Cons: They are doing hidden cost :( and deny it when I have spotted

Cons: Staff quite rude and slow, lots of attempted upselling

Pros: They have gone back on their word so we are not happy

Pros: Very efficient and always helpful

Cons: The pre booking was not working for me

Cons: I mislaid the contract I signed at the Faro airport office which gave the breakdown of costs and have requested a copy of this three times which Goldcar have failed to do. On the final invoice they have sent me all the cost sections are blank!!! Please would you contact them and arrange for this to be sent to me urgently.

Pros: Used frequently but this occasion was unsatisfactory due to Discovery Cars fault with pick up time

Cons: As above

Pros: Nothing ( old car over 100000 km on the clock falling apart with an rude agent by the name of Arthur ) Gold Car is cheap for a reason !

Cons: Rude agent with attitude problem keep blaming Discover Cars for my overall booking .

Pros: Drop-off was convenient and the staff friendly

Cons: Pick-up was stressful and charges are unclear / confusing

Cons: Very rude once they realised I wasn’t buying their insurance- made a lot of untrue and threatening statements “it will cost you a lot if there is even a little mark on the car” - then gave me a truly tanager car (74 marks/dents/scratches)

Pros: Friendly staff, excellent return process.

Cons: The time taken to pick up the car. 3 people at checkin which seemed sufficient as we were next. 20 minutes later the same 3 people were still at the desk. Online booking covers a lot of questions that are then repeated at the Goldcar desk. With the details they have from you and the information you gave me it seems simple: Passport, credit card keys!

Pros: Fast and friendly service but Ad blue indicator appeared on driving off

Cons: Having to take own pictures in the dark for scratches!

Cons: Goldcar tried very hard to persuade me to buy an extra insurance in case of an accident. I had already included that insurance with discovercars, so I told them it was covered. But she insisted it would be problematic in case of an accident for example and could end up in thousands of euros. The insurance she was trying to sell me costs more than the rental price! I did not appreciate these scare tactics to get extra money! I didn't buy it, but it left an uneasy feeling...

Pros: The cost was hidden amongst many other refundable items, ended up paying £200 more than the advertised cost, even with the refund

Cons: As above, absolute disgrace

Pros: Friendly person who dealt with my booking and no hard sell on insurance

Cons: The first car we were given broke down on the first day of rental resulting in a 3hr wait on the roadside awaiting assistance and recovery. They have a very poor recovery process in place and the whole episode ruined the first day of our holiday as it took the whole day to get recovery, transport back to the car hire in Faro and collect a second car.

Cons: Pessimo atendimento na retirada do veículo! Atendente de mal humor, ficou ameaçando de não nos entregar o carro por questionarmos um valor que não estava descrito no website. Pessima experiência, a economia financeira não vale o estresse e frustração de um pessimo atendimento.

Pros: High charges for excess and additional charges but other than that great value for money

Pros: very helpful English speaking employees

Cons: car was old with many miles on the clock and damage to paintwork when we picked it up.

Pros: Quick pick up and return process

Cons: The car was quite old and damaged but drove well all the same

Pros: Friendly and helpful staff, quick collection, easy and short walk from departures

Cons: Nothing

Pros: Dropping car off

Cons: Everything car was battered and stinking and very expensive

Pros: We brought children and were expedited in the Queen.

Cons: A big queue

Cons: the car was meant to be full of petrol but it wasnt

Pros: There was nothing I liked. They are a poor company to deal with, as is their hire company Goldcar!

Cons: Only ever got back to you with an automated email response! Go with Avis, they are much more professional.

Cons: The attitude of the reception staff

Pros: Nothing

Cons: Goldcar Service was poor , car was poor , would never use again. Discover Cars was actually good but the hire company was very poor.

Pros: Nothing at all !!!

Cons: The offered car was a real wreck, dirty and full of bumps/scratches on all sides with over 100,000 Km on board, a possible traffic hazard. And this was the second car offered because the first one had so many defects that even the Goldcar application used by the parking agent mentioned that it cannot be offered for rent. I was charged extra for a diesel car (even though I didn't ask for a diesel car) and in the end I got a petrol car, I'm waiting to see if Goldcar will return the unfairly charge

Cons: Goldcar were entirely unreasonable about the most invisible scratches which didn’t show on camera and which I had agreed was dirt upon collection. I acted in good faith and did not take a close up photo of it which they charged me an insane amount for on collection. I could not believe that out of the blue they were so rude. I’d gone Goldcar as I thought they were trustworthy but never again, I was quite shaken by the whole experience.

Pros: La localisation.

Cons: Les frais cachés. Les "options" obligatoires. La vente forcée. L'état du véhicule (ancien et extrêmement abîmé).

Pros: Straight forward pick up and drop off. Efficient service.

Cons: The only negative was that the car seemed to be an older model.

Pros: Very professional and efficient and friendly.

Cons: Can't think of any negative points.

Pros: Nothing

Cons: See above comments on car itself

Pros: Not much, but the staff at booking in did try their best to help me.

Cons: Trying to give me a smaller car than I had booked. The inconvenience to my family who were with me. Giving me no instruction on how to charge the car. Having no customer service available on Sunday.

Pros: Efficiency of check-in & out, the Manager’s approach to solving my problem with replacement car.

Cons: There are no spare tyres in the boot so when I got a fast puncture I had to pay for tow truck , taxi & new tyre which they did assist with quite efficiently

Pros: Helpful and pleasant staff.

Pros: Nothing. Too annoyed about the cost to find anything to praise.

Cons: The COST!

Pros: Staff were polite when I eventually got to speak to them.

Cons: Over half an hour waiting at the rental desk and another 10 minutes looking for the car. The car had 80k Kms and was very scruffy looking with an exhaust that was about to fall off.

Cons: Every time I have used them they come up with some dubious charges. This time it was for a tyre cut which was very dodgy. Won't use them again.

Pros: Efficiency

Cons: Too expensive for the small car

Pros: Very friendly staff. Collection and return of car very easy

Pros: Very friendly and efficient service.

Cons: Car was not in the best condition had a lot of scratches on it.

Pros: Ease of pick up and extremely prompt drop off with staff waiting for you.

Cons: The unprofessionalism of the member of the staff behind the desk when we politely declined the higher level of insurance. It was our risk, not hers. Her face was disgusted and I think this was extremely unprofessional and poor customer service but otherwise I have no fault with renting from this company.

Pros: Quick check in as quiet time of year. Very little paperwork, all email to you.

Cons: Alot of scratches /marks around the car so makes you a little paranoia incase u missed 1 and get charged for it.

Pros: CAR with lots of scratches and Damage All over, trying to let us pay for a laffer model

Cons: Too much discussion about additional not covered options

Cons: Nadat wij de servicedesk hadden gebeld en weer binnen kwamen,had die vrouw achter de balie de boeking eruit gehaald,dus sowieso al ons geld kwijt. En mochten we een andere auto huren. Voor de hoofdprijs,toen naar airauto gelopen en daar een keurig nette auto gehuurd. Jammer van het betaalde geld,maar het is niet anders

Pros: dropping off worked fine

Cons: was pushed hard to pay more at pick off to get full coverage, car was in a bad shape, but I cannot expect more for a rate of 40 EUR. Have not yet received bill for given deposit.

Pros: Little

Cons: Staff ride and difficult to deal with after car engine trouble

Pros: Straightforward service

Cons: Nothing

Cons: Queue at Goldcar was long compared when only a few flights had arrived in the past few hrs

Pros: Quick easy pick up drop off

Cons: Service was excellent. The car was bad.

Pros: Speed of service both at arrival and departure, just what you want.

Cons: Nothing really, condition of car was dated with significant scratches but they were all pointed out prior to pick up

Pros: Nice agent. Car as expected.

Cons: Time spent waiting to pick up car

Pros: The excesses and deposit handling was unacceptable

Cons: Complaint: Absolutely abysmal service. Goldcar charged for a ‘forced lock’ on drivers side of door. Damage already there when I collected to rent. I signed when collecting as the map of the car stated damage was already there. Upon return I’ve been accused of this. The woman on the help desk refused to show photo of the car prior to me collecting and refused to give time and date of picture taken, stating that was not information I am allowed to know. Goldcar have charged me for this damage.

Pros: Cheap.

Cons: Not the car advertised. Damage on all panels, wheels and interior but unnecessarily stressful review procedure. Huge deposit not yet returned!

Pros: Cheap in the airport

Pros: Very efficient and friendly man.

Pros: Used them before, very competitive price and easy friendly service.

Pros: very helpful

Cons: pressure to buy extra insurance; also no one knew how to open the gas tank and we eventually figured it out but it took more than 30 minutes. There should be a notation that you have to push the button twice to open the fuel tank door...not intuitive! Also, very little knowledge of the plug in feature.

Pros: Rubbish company lied about insurance on website and initial rental. Didn’t collect car in end as you advisor tried charging me an extra £144 insurance on top of the insurance I have already agreed to!!!!

Cons: Nothing can’t even ring you to discuss getting a refund!!! Have reported company to trading standard and the ombudsman!!! Not happy

Pros: Pricing and service

Cons: Extended hire by two days and had to visit office ...should have been possible by either phone or online. Also cost of extension was higher than the internet price

Cons: We paid for full insurance on the car and returned it in the same condition full of petrol. They stole half of my mother’s €350 deposit and won’t say why.

Pros: Nothing

Cons: The agents were rude, arrogant and not customer supportive. Not helpfull at all.

Pros: The return was quick and simple.

Cons: Information is not clear. Car rental agent trying to push a bigger car than the one I had already chosen. We were tired and trying to get out of airport, we don't people trying to change our minds or telling us we did it wrong in booking through a third part website.

Pros: Drop off was easy and agent nice

Cons: It took nearly an hour to pick up the car due to àn inexperienced agent hard selling Goldcar services. He wanted us to cancel your insurance and take theirs at 5 times the price.

Pros: Nothing

Cons: They tried to lie and accuse me of a damage

Cons: Electric car was a disaster. Goldcar did replace given the could not be charged.

Pros: Very efficient but looking forward to the digital verification introduction

Cons: Nothing

Cons: It felt like being pushed into taking additional insurance out to cover costs in the event that anything went wrong. I didnt take it, as I already paid extra through discover cars but it was quite dismissive of that insurance value

Pros: Quick return of car

Cons: We waited over 1 hour to get the car on arrival

Cons: When i hired the car online i took out comp insurance, so i didnt expect to then have to take out a further insurance on arrival, also the car already had stains on the seats, i never once had any food or drink inside the car and i have now been charged for the stains, i will not be hiring through Goldstar again!

Pros: Very efficient staff during pick up and dropping off also a very competitive rental price

Cons: The extremely high 21.50 euro rental charge for the transponder , practically half the cost of the car rental .

Pros: Efficient professional friendly

Cons: 30 minute wait to collect. Inside windscreen needed a professional clean, difficult to drive in evening sun,otherwise immaculate. Return was very quick and straightforward. I allowed 30 mins but it took 2 minutes.

Pros: I didn't take the car as they wanted an extra £95 from me and a £2000 deposit

Cons: Tried to charge me an extra £95 then when I was walking away they dropped it to £64 they were just trying to rip me off

Pros: Nice. Quick and straighforward.

Cons: Car was dated, had a lot of superficial marks and the interior had a strong odour. Was only for 3 days so not too fussd.

Pros: Good Value At Airport Efficient

Pros: Polite, quick, accurate record of existing marks on car

Cons: The excess for any damage was very high. Always worried about how fussy they would be about any new scratches (weren't any), and what they might charge. As it happens, no problem at all

Pros: Dropping off car was quick and efficient

Cons: Picking up the car Carla (representative) was not polite or friendly. She was rude. Staff training and improvement in customer service skills required.

Pros: Professional and friendly. The price was good, full explanation and well spoken English.

Cons: All okay

Pros: Nice people

Cons: Nothing

Pros: Nothing

Cons: They signed off on my contract as everything fine and within 30 minutes send email of fines for not having car full , , it’s a scam they use on a regular basis

Pros: There were no extra costs added to the deposit amount as I had fuelled the car at the airport. Toll charges were included in the rental which I thought were going to be added on. The car was basic but that is why it was cheap.

Cons: Tried to get me to pay the additional insurance and were not happy when I didn't take it up.

Cons: Girl at desk forced payment for Motorway tolls saying it would be paid back even though I have lived in Portugal and knew I would not be using motorway. It took weeks of communication to get my money back.

Pros: Easy to pick up and drop off

Cons: Nothing

Cons: The charge for bringing the car back with 9/10 of a tank of fuel, doesnt justify 66 euros charge

Pros: Easy drop off.

Cons: Unexpected charges all over the place.

Pros: Efficient

Cons: Time consuming due to numerous scratches / dints on car which have clearly never been repaired