Faro Airport (FAO), Faro, Portugal
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Driver's country of residence is United States of America (USA) and age is 30-65
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Goldcar at Faro Airport

Fao On-Airport. Arrivals Terminal
0035 1 211 451 595
Pick-up instructions
Rental desk is located in the arrivals hall.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Period outside of business hours
Mon:23:00-01:00; 06:00-06:59
Tue:23:00-01:00; 06:00-06:59
Wed:23:00-01:00; 06:00-06:59
Thu:23:00-01:00; 06:00-06:59
Fri:23:00-01:00; 06:00-06:59
Sat:23:00-01:00; 06:00-06:59
Sun:23:00-01:00; 06:00-06:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United Kingdom
Fiat Panda
June 14, 2024

Pros: Nothing

Cons: See above comments on car itself

United Kingdom
Fiat Panda
June 14, 2024

Pros: Very good except when I was concerned by warning lights on the dashboard roadside assistance told me I would have to take a taxi all the way back to Faro to pick up a replacement car . I expected that a replacement would be delivered to me

Cons: Apart from the above problem everything was excellent

Ireland
Dacia Spring
June 10, 2024

Pros: Not much, but the staff at booking in did try their best to help me.

Cons: Trying to give me a smaller car than I had booked. The inconvenience to my family who were with me. Giving me no instruction on how to charge the car. Having no customer service available on Sunday.

Ireland
Fiat Panda
June 7, 2024

Pros: Efficiency of check-in & out, the Manager’s approach to solving my problem with replacement car.

Cons: There are no spare tyres in the boot so when I got a fast puncture I had to pay for tow truck , taxi & new tyre which they did assist with quite efficiently

United Kingdom
Fiat Panda
June 6, 2024

Pros: Helpful and pleasant staff.

United Kingdom
Fiat Panda
June 5, 2024

Pros: Nothing. Too annoyed about the cost to find anything to praise.

Cons: The COST!

Ireland
Fiat Panda
June 2, 2024

Pros: Staff were polite when I eventually got to speak to them.

Cons: Over half an hour waiting at the rental desk and another 10 minutes looking for the car. The car had 80k Kms and was very scruffy looking with an exhaust that was about to fall off.

United Kingdom
Fiat Panda
May 14, 2024

Cons: Every time I have used them they come up with some dubious charges. This time it was for a tyre cut which was very dodgy. Won't use them again.

Belgium
Fiat Panda
May 5, 2024

Pros: Efficiency

Cons: Too expensive for the small car

United Kingdom
Fiat 500
May 4, 2024

Pros: Very friendly staff. Collection and return of car very easy

United Kingdom
Fiat 500
April 20, 2024

Pros: Very friendly and efficient service.

Cons: Car was not in the best condition had a lot of scratches on it.

United Kingdom
Nissan Juke
April 11, 2024

Pros: Ease of pick up and extremely prompt drop off with staff waiting for you.

Cons: The unprofessionalism of the member of the staff behind the desk when we politely declined the higher level of insurance. It was our risk, not hers. Her face was disgusted and I think this was extremely unprofessional and poor customer service but otherwise I have no fault with renting from this company.

Ireland
Nissan Juke
April 10, 2024

Pros: Quick check in as quiet time of year. Very little paperwork, all email to you.

Cons: Alot of scratches /marks around the car so makes you a little paranoia incase u missed 1 and get charged for it.

Belgium
Fiat Panda
April 9, 2024

Pros: CAR with lots of scratches and Damage All over, trying to let us pay for a laffer model

Cons: Too much discussion about additional not covered options

Netherlands
Fiat Panda
April 8, 2024

Cons: Nadat wij de servicedesk hadden gebeld en weer binnen kwamen,had die vrouw achter de balie de boeking eruit gehaald,dus sowieso al ons geld kwijt. En mochten we een andere auto huren. Voor de hoofdprijs,toen naar airauto gelopen en daar een keurig nette auto gehuurd. Jammer van het betaalde geld,maar het is niet anders

Austria
Fiat 500
April 8, 2024

Pros: dropping off worked fine

Cons: was pushed hard to pay more at pick off to get full coverage, car was in a bad shape, but I cannot expect more for a rate of 40 EUR. Have not yet received bill for given deposit.

United Kingdom
Opel Astra
April 6, 2024

Pros: Little

Cons: Staff ride and difficult to deal with after car engine trouble

United Kingdom
Opel Astra
April 6, 2024

Pros: Straightforward service

Cons: Nothing

United Kingdom
Fiat 500
March 31, 2024

Cons: Queue at Goldcar was long compared when only a few flights had arrived in the past few hrs

United Kingdom
Opel Corsa
March 29, 2024

Pros: Quick easy pick up drop off

Cons: Service was excellent. The car was bad.

United Kingdom
Opel Corsa
March 26, 2024

Pros: Speed of service both at arrival and departure, just what you want.

Cons: Nothing really, condition of car was dated with significant scratches but they were all pointed out prior to pick up

United Kingdom
Nissan Juke
March 11, 2024

Pros: Nice agent. Car as expected.

Cons: Time spent waiting to pick up car

United Kingdom
Nissan Juke
March 11, 2024

Pros: The excesses and deposit handling was unacceptable

United Kingdom
Fiat Panda
March 9, 2024

Cons: Complaint: Absolutely abysmal service. Goldcar charged for a ‘forced lock’ on drivers side of door. Damage already there when I collected to rent. I signed when collecting as the map of the car stated damage was already there. Upon return I’ve been accused of this. The woman on the help desk refused to show photo of the car prior to me collecting and refused to give time and date of picture taken, stating that was not information I am allowed to know. Goldcar have charged me for this damage.

United Kingdom
Fiat Panda
March 4, 2024

Pros: Cheap.

Cons: Not the car advertised. Damage on all panels, wheels and interior but unnecessarily stressful review procedure. Huge deposit not yet returned!

United Kingdom
Nissan Juke
February 29, 2024

Pros: Cheap in the airport

United Kingdom
Fiat Panda
February 26, 2024

Pros: Very efficient and friendly man.

United Kingdom
Fiat Panda
February 21, 2024

Pros: Used them before, very competitive price and easy friendly service.

Ireland
Dacia Spring
February 20, 2024

Pros: very helpful

Cons: pressure to buy extra insurance; also no one knew how to open the gas tank and we eventually figured it out but it took more than 30 minutes. There should be a notation that you have to push the button twice to open the fuel tank door...not intuitive! Also, very little knowledge of the plug in feature.

United Kingdom
Fiat Panda
February 20, 2024

Pros: Rubbish company lied about insurance on website and initial rental. Didn’t collect car in end as you advisor tried charging me an extra £144 insurance on top of the insurance I have already agreed to!!!!

Cons: Nothing can’t even ring you to discuss getting a refund!!! Have reported company to trading standard and the ombudsman!!! Not happy

United Kingdom
Fiat Panda
February 20, 2024

Pros: Pricing and service

Cons: Extended hire by two days and had to visit office ...should have been possible by either phone or online. Also cost of extension was higher than the internet price

United Kingdom
Fiat Panda
February 18, 2024

Cons: We paid for full insurance on the car and returned it in the same condition full of petrol. They stole half of my mother’s €350 deposit and won’t say why.

United Kingdom
Dacia Spring
February 17, 2024

Pros: Nothing

Cons: The agents were rude, arrogant and not customer supportive. Not helpfull at all.

Ireland
Fiat Panda
February 17, 2024

Pros: The return was quick and simple.

Cons: Information is not clear. Car rental agent trying to push a bigger car than the one I had already chosen. We were tired and trying to get out of airport, we don't people trying to change our minds or telling us we did it wrong in booking through a third part website.

United Kingdom
Fiat 500
February 17, 2024

Pros: Drop off was easy and agent nice

Cons: It took nearly an hour to pick up the car due to àn inexperienced agent hard selling Goldcar services. He wanted us to cancel your insurance and take theirs at 5 times the price.

United Kingdom
Fiat Panda
February 14, 2024

Pros: Nothing

Cons: They tried to lie and accuse me of a damage

Ireland
Dacia Spring
February 12, 2024

Cons: Electric car was a disaster. Goldcar did replace given the could not be charged.

Ireland
Nissan Juke
February 11, 2024

Pros: Very efficient but looking forward to the digital verification introduction

Cons: Nothing

United Kingdom
Opel Corsa
February 8, 2024

Cons: It felt like being pushed into taking additional insurance out to cover costs in the event that anything went wrong. I didnt take it, as I already paid extra through discover cars but it was quite dismissive of that insurance value

Denmark
Opel Corsa
February 7, 2024

Pros: Quick return of car

Cons: We waited over 1 hour to get the car on arrival

United Kingdom
Nissan Juke
January 31, 2024

Cons: When i hired the car online i took out comp insurance, so i didnt expect to then have to take out a further insurance on arrival, also the car already had stains on the seats, i never once had any food or drink inside the car and i have now been charged for the stains, i will not be hiring through Goldstar again!

United Kingdom
Opel Astra
January 30, 2024

Pros: Very efficient staff during pick up and dropping off also a very competitive rental price

Cons: The extremely high 21.50 euro rental charge for the transponder , practically half the cost of the car rental .

United Kingdom
Nissan Juke
January 25, 2024

Pros: Efficient professional friendly

Cons: 30 minute wait to collect. Inside windscreen needed a professional clean, difficult to drive in evening sun,otherwise immaculate. Return was very quick and straightforward. I allowed 30 mins but it took 2 minutes.

United Kingdom
Fiat 500
January 24, 2024

Pros: I didn't take the car as they wanted an extra £95 from me and a £2000 deposit

Cons: Tried to charge me an extra £95 then when I was walking away they dropped it to £64 they were just trying to rip me off

United Kingdom
Nissan Juke
January 22, 2024

Pros: Nice. Quick and straighforward.

Cons: Car was dated, had a lot of superficial marks and the interior had a strong odour. Was only for 3 days so not too fussd.

United Kingdom
Opel Astra
January 19, 2024

Pros: Good Value At Airport Efficient

United Kingdom
Fiat Panda
January 14, 2024

Pros: Polite, quick, accurate record of existing marks on car

Cons: The excess for any damage was very high. Always worried about how fussy they would be about any new scratches (weren't any), and what they might charge. As it happens, no problem at all

United Kingdom
Nissan Juke
January 6, 2024

Pros: Dropping off car was quick and efficient

Cons: Picking up the car Carla (representative) was not polite or friendly. She was rude. Staff training and improvement in customer service skills required.

Portugal
Nissan Juke
December 24, 2023

Pros: Professional and friendly. The price was good, full explanation and well spoken English.

Cons: All okay

United Kingdom
Opel Corsa
December 20, 2023

Pros: Nice people

Cons: Nothing

Portugal
Fiat 500
December 5, 2023

Pros: Nothing

Cons: They signed off on my contract as everything fine and within 30 minutes send email of fines for not having car full , , it’s a scam they use on a regular basis

United Kingdom
Fiat Panda
December 1, 2023

Pros: There were no extra costs added to the deposit amount as I had fuelled the car at the airport. Toll charges were included in the rental which I thought were going to be added on. The car was basic but that is why it was cheap.

Cons: Tried to get me to pay the additional insurance and were not happy when I didn't take it up.

United Kingdom
Fiat Panda
November 30, 2023

Cons: Girl at desk forced payment for Motorway tolls saying it would be paid back even though I have lived in Portugal and knew I would not be using motorway. It took weeks of communication to get my money back.

United Kingdom
Opel Astra
November 28, 2023

Pros: Easy to pick up and drop off

Cons: Nothing

United Kingdom
Opel Astra
November 22, 2023

Cons: The charge for bringing the car back with 9/10 of a tank of fuel, doesnt justify 66 euros charge

United Kingdom
Fiat Panda
November 21, 2023

Pros: Easy drop off.

Cons: Unexpected charges all over the place.

United Kingdom
Opel Corsa
November 21, 2023

Pros: Efficient

Cons: Time consuming due to numerous scratches / dints on car which have clearly never been repaired

United Kingdom
Fiat Tipo STW
November 21, 2023

Pros: Great staff on the desk and outside

United Kingdom
Nissan Juke
November 14, 2023

Pros: Very friendly and efficient

Cons: Not much.

United Kingdom
Fiat Panda
November 14, 2023

Pros: Fast drop off.

Cons: Didn't explain anything about the car. They just gi e you the keys and send you on your way

United Kingdom
Fiat Panda
November 14, 2023

Pros: Great value, easy of pick up and drop off. Friendly staff!!

Cons: Nothing!

France
Fiat 500
November 7, 2023

Cons: the amount taken from my account is €328 instead of €112 + highway!

United Kingdom
Fiat Panda
November 5, 2023

Pros: Hand back was wuick

Cons: Conned me on the price.

United Kingdom
Opel Corsa
November 3, 2023

Pros: Can't recommend these guys highly enough at Faro airport. Car broke down on day 4 and thought it would be an absolute nightmare - I was wrong. Within 3 hours I'd reported it, they arranged a tow truck, taxi'd me to the airport, gave me a replacement car, and I was back at my apartment getting on with my holiday - probably quicker than any UK breakdown - well done GoldCar. Will be using these again!

Cons: None

Netherlands
Fiat Panda
November 2, 2023

Pros: Nothing

Cons: See earlier remark.

United Kingdom
Fiat Panda
November 2, 2023

Cons: Wasn't told if petrol or diesel, was approached by a man as leaving just outside door did we need help - so said no had he of said he was Goldcar then it would have been so poorly approached. Car had knocks on every panel except one the inside seats were grubby clearly needs a proper valet

Czech Republic
Opel Corsa
November 1, 2023

Cons: The car was old

United Kingdom
Opel Astra
November 1, 2023

Cons: Misrepresentation of car insurance

United Kingdom
Nissan Juke
October 28, 2023

Cons: Lady at the desk not friendly, they don’t take Amex which was not informed to us before thus when they took deposit from a debit card, there was a huge FX transaction fee. Took ages to get a car as well.

United Kingdom
Opel Corsa
October 27, 2023

Pros: Efficient set up, designed for speed of collection and drop off.

Cons: The car we were given had so many dents and scratches on it. There was also some damage to the floor of the vehicle which wasn't even noted when I was shown the car. The staff seemed very casual about the amount of damage on the car when we collected it and then didn't even check it when I returned the car. I didn't get charged for any damage, but it would be very easy for them to say the I had damaged the car with the amount of damage there was. Literally 100's of dents and scratches

Ireland
Fiat Panda
October 26, 2023

Pros: Easy to access form airport.

Cons: Vehicle was quite badly scratched and marked.

United Kingdom
Fiat Panda
October 24, 2023

Pros: Good value, pleasant staff.

Cons: The car wasn't very clean.

Ireland
Nissan Juke
October 23, 2023

Pros: Easy quick and good value

United Kingdom
Opel Corsa
October 23, 2023

Pros: Discover cars is an absolute disgrace of a company. I would never use them again and would strongly recommend any of my friends or family don't use your company again.

United Kingdom
Nissan Juke
October 22, 2023

Pros: Goldcar in Faro airport Very rude staff and taken advantage of you Actually just ripping people off to be honest. Not recommended !!!!!

Cons: They charged me £150 for just because I left few papers in the car. And in general every expensive to rend and insurance Very high. Comparing to other companies. So I don't recommend goldcar to anyone and I won't go back to them ever again. They are horrible honestly!!!

United Kingdom
Opel Corsa
October 21, 2023

Pros: Agents all polite and helpful

Cons: The wait to pick up the car which was excessive even before attempting to assess condition of car in the dark

Ireland
Fiat Panda
October 19, 2023

Pros: The windscreen washer bottle was empty

Ireland
Opel Corsa
October 15, 2023

Pros: Friendly staff and efficient service

United Kingdom
Opel Corsa
October 14, 2023

Cons: Cost of insurance. Would not extend contract at original price.

United Kingdom
Opel Corsa
September 29, 2023

Pros: Drop off staff good.

Cons: Car was scraped on virtually every panel. Rear light not working.

Ireland
Opel Astra
September 28, 2023

Pros: Decent value for money.

Cons: Car was not in great condition - had bumps, scratches Fromm previous customers.

Belgium
Opel Corsa
September 27, 2023

Pros: Nothing they wanted to charge me extra.. I didn't get my car

United Kingdom
Opel Corsa
September 24, 2023

Pros: Drop off was very quick. Reasonable price.

Cons: Had to wait a while to sort out collection at the airport in Faro. The staff tried to upsell additional services (excess protection) I'd already sourced. Was given an "equivalent" car with a smaller boot than I was expecting.

Ireland
Nissan Juke
September 24, 2023

Pros: Nothing.

Cons: The Goldcar experience was terrible. The car was in a bad condition, and when it was returned they charged for missing documents that they never supplied when we collected the car.

United Kingdom
Fiat 500
September 18, 2023

Pros: NOTHING

Cons: On returning what was already a very dented and scratched vehicle, with a bent front bumper that was actually bent down so much that it could have posed a hazard as it gave the front of the vehicle less ground clearance. I find that GOLDCAR managed to find an additional scratch amongst the million ones already there, and claim it was an additional one with a charge of over 100 euros to fix?! TERRIBLE COMPANY they should be on your books.

United Kingdom
Nissan Juke
September 9, 2023

Pros: Worst car and rental experience I’ve ever had and I travel a lot to Spain and Portugal.

Cons: Paid extra for pickup in the airport terminal only to find that we had to go outside the terminal to pick the car up. Long wait to pick the car up. Once drove a couple of miles we realised that the petrol tank wasn’t full and a quarter was actually missing. Tried to contact someone straight away and again during my holiday but my emails and calls were ignored. Tried to fill tank fully on way to dripping car off but gauge wasn’t registering a full tank properly. Again tried to report this

United Kingdom
Nissan Juke
September 7, 2023

Pros: Very efficient

Cons: Nothing

United Kingdom
Fiat 500
September 5, 2023

Pros: Returning the car was great. Very fast, lovely staff

Cons: Lady when we arrived was SO rude!! Car was totally scratched to pieces

France
Fiat 500
September 3, 2023

Pros: quick & efficient

Cons: I missed the user's book of the car (meaning of alerts on the dashboard.....)

United Kingdom
Opel Corsa
September 1, 2023

Pros: Not alot! We were not refunded our security deposit after returning the car (when we had taken out full/maximum insurance) or the deposit Goldcar took for fuel in the instance the car was returned empty. Fyi, we refilled the car to full at the airport petrol station when we returned for our flights home and dropped the car off. In addition, we had also paid £72 to your website for insurance which we were told was invalid by Goldcar so we are hundreds of pounds out of pocket.

Cons: See previous note.

United Kingdom
Fiat Panda
August 25, 2023

Pros: Excellent service from Goldcar - desk rep Arthur was extremely efficient and knowledgeable - upgraded to a larger car for minimal cost. After a long trip car pick up took less than 10 minutes.

Cons: All good - great company

United Kingdom
Fiat Panda
August 25, 2023

Pros: Not good

Cons: Very disappointed

Netherlands
Fiat Panda
August 25, 2023

Pros: i left the deal because i felt ripped over

Cons: i left the deal because i felt ripped over

Sweden
Opel Corsa
August 18, 2023

Pros: Nothing actually.

Cons: Very old and damaged car. Attitude of rental staff is amazingly bad. Constant attempts to try to manipulate you into additional purchases.

United Kingdom
Nissan Juke
August 14, 2023

Pros: they are very helpful

United Kingdom
Fiat Panda
August 14, 2023

Cons: Told on return that all was well. Then invoiced a fuel penalty an hour later once I was off site and could not return..Gougers and liars.

United Kingdom
Opel Astra
August 13, 2023

Pros: Waving goodbye to them.

Cons: Absolute rubbish. 85k covered by this car with over 25 scratches.

United Kingdom
Nissan Juke
August 10, 2023

Pros: Nothing

Cons: Please be careful you don’t get stung like me when you get there being charged a further £30 plus a day for extra insurance when you thought you already had paid extra for fully comprehensive insurance through discover cars. To be told it’s not worth the paper it’s written on! Then a 50 euro charge when we got home for cleaning fee as there was a bit of sand in the car. Very disappointed and extremely out of pocket!

United Kingdom
Opel Astra
August 5, 2023

Pros: Nothing. Dreadful company. Have used them many times in Spaun with no issue. Dreadful staff and service in Portugal.

Cons: Aggressive, didn't do a walk round of the car, we photographed it and they managed to find the one bit of damage to a wheel that we hadn't photographed. It had obviously been done at the same time as all the damage we had photographed. They then charged us €195 for a tyre. Absolute crooks. People without any morals. Will never use Goldcar again. You get what you pay for. Queues to pick up car were huge. Had to wait about 45 mins. Bloke on the desk was the most miserable and unhelpful. Avoid!

Lithuania
Fiat 500
August 1, 2023

Pros: Good service, quick and easy pick up and return.

United Kingdom
Nissan Juke
July 30, 2023

Cons: i was charged £50 for all encompasing insurance by discover cars which gold car said was not valiid and had to pay again / 700 euros in total for 8 days rental - ridiculous - never again

United Kingdom
Fiat Panda
July 25, 2023

Cons: Your web site

United Kingdom
Nissan Juke
July 24, 2023

Pros: Lovely clean car

Cons: Return of the vehicle took longer than I would expect.

United Kingdom
Opel Corsa
July 23, 2023

Cons: Terrible communication, appalling customer service with dishonest upselling of insurance

United Kingdom
Opel Corsa
July 20, 2023

Pros: Friendly and efficient. No hassle on drop off and deposit released quickly.

Cons: Chose Gold cars because the desk was in the terminal rather than requiring a long walk. On arrival there was a sign saying that the desk was outside near the car lot. This may be because of the time as it was 9.15pm. One of our party has mobility issues so hurrying to get to the desk on time wasn’t great. Would not have been a problem otherwise.

United Kingdom
Nissan Juke
July 17, 2023

Pros: Paid in advance but no service provided.

Cons: Being told to "take my bullshit business elswhere" by the Godcar desk operator. At least they had the decency to respond to my emails.

United Kingdom
Opel Corsa
July 13, 2023

Pros: Car was perfect

Cons: Insurance

United Kingdom
Opel Corsa
July 12, 2023

Pros: Nothing ….very poor service at Faro Airport Gold Cars

Cons: Rude, very long waits, damaged car and did not take on board my fuel filling problem when I told them at drop off. This was because their fuel gauge is set to show it is not full when it was full.

United Kingdom
Nissan Juke
July 7, 2023

Pros: Good car.

Cons: Hidden charges.

United Kingdom
Nissan Juke
July 6, 2023

Pros: Efficient service and excellent quality of vehicle

Finland
Opel Astra
July 4, 2023

Cons: 1st provided car had engine warning light on after 7km and 2nd car after 10 days.

United Kingdom
Fiat Panda
July 3, 2023

Pros: Good price compared to competitors

Cons: The car externally was very battered and bruised.

United Kingdom
Fiat 500
July 3, 2023

Pros: Staff is friendly

Cons: Nothing

United Kingdom
Nissan Juke
June 21, 2023

Cons: Service from either yourselves/ Gold Car was poor. I paid for a Qashqai or similar, agent on the desk told me I had a Fiat 500 that resulted in me having to pay more money for a larger car when I arrived. Joke.

Ireland
Fiat Panda
June 20, 2023

Pros: They are super friendly and put you at ease from the start.

Cons: No issues

United Kingdom
Opel Corsa
June 16, 2023

Pros: Nothing

Cons: Everything, they were dishonest as far as I am concerned

United Kingdom
Nissan Juke
June 16, 2023

Pros: great service

Cons: nothing really all good

United Kingdom
Fiat Panda
June 12, 2023

Pros: From pick up to drop off I had an awful experience starting from them being misleading about the car I hired - I had hired a fist panda and they said that was the same as a fiat 500 which it clearly isn’t, so to get the correct sized car they made me get the next size up. Ending with when I returned the car they charged me for a tiny scratch right under the front of the car that must have been missed on the pick up inspection. In total I ended up paying about €300 more.

United Kingdom
Nissan Juke
May 31, 2023

Cons: They tried multiple times to do the hard sell on insurance. I repeatedly said no. The tone by the agent was awful. It was like she got comp'ed on selling additional insurance. I was also nearly strong armed into having to use a credit card (without having one on me) but if you paid for the insurance, you wouldnt have to pay the desposit up front. I didnt have a credit card, so I had to pay the whole deposit up front. NOT a great experience!

Slovakia
Opel Corsa
May 29, 2023

Pros: quick way to hand the car back

Cons: I bought full insurance through your website, but the Goldcar employee told me that full insurance is not valid in relation to Goldcar and therefore I had to accept a credit card deposit

United Kingdom
Fiat Panda
May 26, 2023

Pros: See above

Cons: Pre & post examination of the rental care was poorly documented and the customer service staff were indifferent

United Kingdom
Nissan Juke
May 25, 2023

Pros: The branding is ok

Cons: Poor attention to detail from the agents and over charging

Ireland
Fiat 500
May 22, 2023

Pros: Staff really pleasant.

Cons: Car was a little old with 65Km.

Belgium
Fiat 500
May 22, 2023

Cons: Rude about not taking an additional insurance, we were already insured through you and yet Goldcar gives another insurance and reports that without it we will definitely have to pay more than 1000eur in case of a scratch. I was not even able to do the explanation of the insurance, they were immediately rude and wanted to give another insurance for 177eur. We willl never take Goldcar again for rental.

United Kingdom
Nissan Juke
May 12, 2023

Pros: Quick and friendly

Cons: Not clear what they wanted me to pay, particularly the deposit. Cars windshield washers not working on one side caused issues

United Kingdom
Fiat Panda
May 10, 2023

Pros: Friendly, clear and helpful

Cons: NA

United Kingdom
Fiat 500
May 5, 2023

Pros: Excellent service as always.

United Kingdom
Fiat Panda
May 1, 2023

Pros: No queues which from experience can be long.

Cons: Reasonably quick pickup, electronic car condition mark up, super fast drop off. Clear position on tolls.

Ireland
Nissan Juke
April 28, 2023

Pros: The car was solid and overall good condition

Cons: The additional charges, the lack of English terms and conditions, the fact that your agent ignored the fact I said no to additional charges and proceeded to assure me that's its only two refundable deposits.

Sweden
Fiat Tipo STW
April 23, 2023

Pros: Nothing

Cons: They where rude and tries to force you to buy extras

Switzerland
Fiat Panda
April 22, 2023

Cons: The liquid for cleaning the windows was empty

United Kingdom
Opel Corsa
April 18, 2023

Pros: Good explanation of the toll charge system and 150 put on card to cover any charges by the desk rental representative.

Cons: Too long spent trying to up-sell insurance at €222 on top of £256 booking charge.

United Kingdom
Fiat Panda
April 3, 2023

Pros: On site

Cons: Very heavy and uncomfortable pressure to buy insurance I already had paid for in uk. Also pressure to buy add on’s and upgrades I didn’t want. Very aggressive desk clerk who wouldn’t take no for an answer

United Kingdom
Opel Corsa
March 27, 2023

Pros: Not much different from any other company but some are much better

Cons: See above

United Kingdom
Fiat Panda
March 26, 2023

Pros: Absolutely nothing.

Cons: Absolutely nothing. Avoid like the plague. Take the stress out of your holiday and go with a proper hire company

United Kingdom
Opel Astra
March 20, 2023

Pros: Overall easy experience

Cons: Noted above

United Kingdom
Fiat 500
March 4, 2023

Pros: On airport location.

Netherlands
Nissan Juke
March 3, 2023

Pros: Clarity in communication. Good car.

Cons: Long wait at vehicle pickup. No roadside assistance possible if we don't purchase the zero liability waiver (20 euros per day). Because we had purchased a liability waiver with Discover Cars already, we didn't. Luckily we didn't need any roadside assistance, but it is not client friendly not to have any phone number at all. I also find it strange that there is no spare tyre in the car.

United Kingdom
Fiat Panda
February 28, 2023

Pros: Quick pick up, and car was ready early

Cons: N/a

United Kingdom
Nissan Juke
February 19, 2023

Pros: Great staff, friendly and efficient

United Kingdom
Fiat Tipo STW
February 12, 2023

Pros: Happy with the overall efficiency of the whole process

Cons: After buying extra insurance online I was surprised I had to pay for even more on the day…

United Kingdom
Nissan Juke
February 10, 2023

Cons: They charged us€ 178.00 for a minor scratch that was already there. This was because we hadn’t used their insurance ( I believe) would never use them again and have warned others of how they operate

United Kingdom
Fiat Panda
February 9, 2023

Pros: Quick and easy to pick up the car

Cons: Car was well used with lots of minor dents scratches etc but a very good runner and very well pleased with the economic performance 👍👍👍

United Kingdom
Fiat Panda
February 8, 2023

Pros: Quick service

Cons: What I don’t like you are always pressured into taking more insurance out 👎

Belgium
Fiat Panda
January 31, 2023

Pros: Quick and efficient but reflects the time of the year ie off season

Netherlands
Opel Corsa
January 28, 2023

Pros: Clear services they offer and cost. Also the lack of aggressiveness in declining their offers

Cons: The amount of time the hold funds on my credit card is being held for after car returns

United Kingdom
Nissan Juke
January 22, 2023

Pros: The very helpful and friendly staff

Belgium
Nissan Juke
January 16, 2023

Cons: Very bad follow-up on a situation that occured during my rental period! I was promised to receive a refund for Ad Blue that I had to buy for the car that was given to me, haven't seen any follow-up with this regard.

United Kingdom
Nissan Juke
January 16, 2023

Pros: Nothing

Cons: Unhelpful, inflexible, wouldn’t provide a solution and then told me things about other rental co panties that were untrue

Ireland
Opel Corsa
January 16, 2023

Pros: Very easy to find

Cons: The lady at reception was rude and very unhelpful when we arrived at 7.30 as we said we were going to pick up at 11. We emailed the night before to say could we change but did not receive a reply. So we just arrived to enquire. We later changed to 9 am and paid an extra €15 which was fine. When we returned she was not serving us and another lady was and she was very helpful. Amanda was very kind also when I returned the car we had no problems thank god and will try again the next time.

United Kingdom
Nissan Juke
January 15, 2023

Pros: staff and service excellent

United Kingdom
Fiat 500
January 11, 2023

Cons: Tricked me into paying for their extra cover insurance, said your insurance was invalid

United Kingdom
Opel Corsa
January 4, 2023

Pros: Nothing.

Cons: I had booked the car for the morning as was unsure of flight time when booking. I arrived to collect the car in the afternoon and was told that my booking had expired. Gold Car wanted to charge me almost 3X the price originally booked for. Forfeited the booking cost and went next door to Hertz and picked up a car on the spot for the original cost. Was a better class of car too. Will never go near Gold Car again.

Ireland
Fiat 500
January 4, 2023

Pros: They explained everything and helped with my doubts

Cons: A bit expensive but it's normal, global crisis right?

United Kingdom
Opel Corsa
January 2, 2023

Pros: Keep up the great work.

Denmark
Opel Corsa
January 1, 2023

Pros: The condition of the car is good.

Cons: I book a car with rental of €58 and deposit of €1200, but we were asked to pay €92 for rental and about €1800 for deposit. I wonder who is cheating here?

United Kingdom
Nissan Juke
December 23, 2022

Pros: Location

Cons: I think i have been scammed..

United Kingdom
Nissan Juke
December 7, 2022

Pros: Firstly it advertises in the terminal which it wasn’t, plus you are looking for discovery cars not gold car so very confusing as this is not clear on the paperwork

Cons: When eventually found them 3 members iof staff were engaged in a conversation the entire time so took ages to eventually get to the desk

United Kingdom
Fiat Panda
December 4, 2022

Pros: They are based in Britain, easy to contact and efficient.

Cons: The block on the credit card and the agent's insistence on additional insurance even when we had taken full cover.

Netherlands
Fiat Panda
November 21, 2022

Pros: I did check in with my official names but they didn’t bother. They refused to help.

Cons: No likes. Hired a car at Herz.

United Kingdom
Opel Corsa
November 19, 2022

Pros: Very quick and efficient

Cons: Had a problem with the first car on day two returned it and exchanged within 10 minutes

Ireland
Fiat 500
November 1, 2022

Cons: Needed to extend the rental by one day and on ringing the office was told I had to attend the airport where I collected the car to extend the rental. Should be able to do this over the phone.

United Kingdom
Opel Corsa
October 27, 2022

Pros: Quick drop off

Cons: Waited over an hour to collect

United Kingdom
Fiat 500
October 24, 2022

Pros: Friendly. Not pushy with selling any additional services

Cons: Nothing

United Kingdom
Fiat Panda
October 12, 2022

Pros: reliable; late opening

Cons: Price

United Kingdom
Opel Astra
October 6, 2022

Pros: The car was in a terrible state covered in marks, brake light faulty, bumper hanging off. It wasn't able to get up steep hill without using handbrake and pedal brake! Goldcar service desk were very unhelpful.

Cons: The car was in a terrible state covered in marks, brake light faulty, bumper hanging off. It wasn't able to get up steep hill without using handbrake and pedal brake! Goldcar service desk were very unhelpful.

Ireland
Opel Corsa
September 14, 2022

Pros: Airport Pick Up no shuttle necessary

Cons: Nothing

United Kingdom
Fiat Panda
September 6, 2022

Pros: Quick and efficient

Cons: Couldn’t take debit card deposit

United Kingdom
Nissan Juke
September 4, 2022

Pros: It was on site at the airport. That aside it was a rip off, a con, a bad car and awful value for money.

Cons: It was a rip off, a con, a bad car and awful value for money especially adding an extra fee for cleaning!

United Kingdom
Opel Astra
August 31, 2022

Pros: Nothing

Cons: Nothing

United Kingdom
Nissan Juke
August 25, 2022

Pros: Nothing- felt robbed. Never been so disgruntled with a car hirer in faro, as I am with this one.

Cons: All the secret costs, scaremongering that our cover wasn’t good enough, charging us £50 to hoover some sand out of the boot! Not getting a car similar to what we paid for. Paying extra online to have an in terminal car hirer, to end up having to go out of terminal with all our luggage. The car was also covered in dents and scratches. I paid more for this hirer than I normally do with others in the area for a bigger car and convenience, but ended up with far worse. Will never use again.

United Kingdom
Nissan Juke
August 21, 2022

Pros: Nothing in particular.

Cons: Being told that the full insurance opted for was not really sufficient or recommended. Also offered a further upgrade whilst being pressured to take the additional insurance.

Ireland
Opel Corsa
August 7, 2022

Pros: Nice economical car

Cons: Time waiting to pick up car even though I had checked in on line

United Kingdom
Opel Corsa
August 3, 2022

Pros: The Gold car representive helped set up a new booking and gave us a very good price that was less than our original booking.

Cons: Efficient, friendly, helpful.

United Kingdom
Nissan Juke
May 28, 2022

Cons: Nearly 2 hours wait to pick up the car

United Kingdom
Fiat Panda
April 16, 2022

Cons: Car seats stained, back tyres were rather smooth, then they had the cheek to charge me 50 euros for an additional clean when i returned the car due to some sea sand.

United Kingdom
Fiat 500
February 20, 2022

Pros: Poor customer service and 2 hours wait to pick up the car, no information how much they are charging, just put your card in and pay . Never again will be using goldcar for renting.

United Kingdom
Fiat Panda
February 7, 2022

Pros: Fast service at desk when picking up the car. Given good time to familiarise yourself to the car before leaving depot. Very quick and well managed return.

Cons: I had booked a Fiat panda or similar, but was given a Citrion C1 which is some what smaller. Car was overall very clean, but struggled with hills and speed would reduce very quickly, which is not very safe. Return of holding deposit took over a week to be returned, which is to long.

United Kingdom
Fiat Panda
February 1, 2022

Pros: Nothing

Cons: Staff were not helpful or polite. It felt like they were doing anything to try and take more money - for example, they charge you 120 euro for a full tank when you take the car in case you return it empty. Even though the tank only cost 50 euro to fill up. It is just a way of them holding money in the bank as they have your credit card details anyway so could just charge you at the end if you return it empty.

United Kingdom
Nissan Juke
December 28, 2021

Cons: Car wasn’t in great condition. Scratched and dented over most of bodywork but car handover identified all damage without any issues.

Netherlands
Opel Astra
December 2, 2021

Pros: See other remarks. I had to get the insurance. I had to pay about €180 instead of €60

Norway
Fiat Panda
November 1, 2021

Pros: Got a different car then I ordered that I could not use. You claimed it was "similar" and had to pay

United Kingdom
Fiat Panda
October 29, 2021

Pros: The drop off was easy and the car was ok

Cons: They claimed they couldn’t use the card we booked on, even though, we used it to pay the deposit then charged me an extra £90 to remedy the issue

United Kingdom
Fiat Panda
October 28, 2021

Pros: Quick service, good communication and problem solving

Cons: Good service

United Kingdom
Nissan Juke
October 26, 2021

Pros: Great this time, hasn’t always been like that.

Cons: Nothing, Great this time

Netherlands
Fiat 500
October 10, 2021

Pros: Nothing

Cons: Didn’t like it at all! My creditcard blocked because I needed a pin for my creditcard . My signature was not enough. My husband had also a creditcard, but they didn’t accept this. They also didn’t want to change the booking on his name. Then I wanted to pay the deposit in advance, but they didn’t accept that either. They only accepted when I take a full insurance. Would cost me around 600 euro’s in total.. (instead of around 200 euro’s). This was not acceptable for us. They abuse the situation..

United Kingdom
Nissan Juke
September 29, 2021

Pros: I didn't like anything

Cons: Rude, wouldn't listen to me and tried to get as much money from me as they could.

United Kingdom
Opel Corsa
September 11, 2021

Cons: Car not fit for purpose

Ireland
Fiat Panda
August 26, 2021

Pros: Just the cleanliness, because the customer service is terrible.

Cons: Customer Service and they are totally disorganised. When I drop off the car the guy told me that everything was Ok, but one day after I received an email saying that I should pay €100 for a rear parcel shelf that It was missing. It wasn't there since I got the car. They did a very bad inspection and charged me for their mistake. And I paid €67 to Discover Cars for nothing.

United Kingdom
Fiat Panda
August 19, 2021

Pros: Nothing

Cons: Unprofesional, very poor Customer Service given by staff who repeatedly lied to gain financial benifit.

Ireland
Opel Corsa
August 16, 2021

Pros: Friendly staff, easy pick up, in the Airport.

Cons: Only issue is that car had loads of scratches, didn't look great.

United Kingdom
Opel Corsa
July 26, 2021

Pros: Friendly efficient and helpful. I had 2 consecutive rentals both were brand new cars

France
Fiat Panda
July 14, 2021

Cons: First of all, we received any explanation about the specificities of the car. Second, it was full of stains. Third, it had a warning about a lack of maintenance. Fourth, we were not told that we needed to clean the car before giving it back, which is quite unusual. Actually, it is the first time we rent with that condition. As we did not read the small lines of the contract and so did not clean the car, we were charged 50 euros for that, which represents 4 hours of work... Clearly a fraud!

Spain
Fiat Panda
July 12, 2021

Pros: Comfort booking and great services offered.

Cons: Don´t try to call the customer service, it´s always busy.

Belgium
Fiat Panda
July 4, 2021

Cons: The amount I paid to discover cars in advance was not discounted by goldcar and the caution I had to give via my credit card is still not released a week after I returned the vehicle.

United Kingdom
Nissan Juke
June 15, 2021

Cons: tried to sell full cover insurance

Belgium
Fiat Panda
May 23, 2021

Pros: Fácil de encontrar,

Cons: La tarifa que estaba en la pagina de sus promotores no era ni la mitad de lo que terminé pagando al llegar a sus oficinas, prepárate para tener sorpresas de cargos extras que no dicen al rentar el auto por Internet, aun cuando la publicidad diga "sin sorpresas"

United Kingdom
Nissan Juke
February 18, 2021

Pros: Quick and efficient service.

Ireland
Fiat Panda
January 12, 2021

Pros: Easy to find in Faro, all the cleanliness measures respected

Cons: Signing multiple times on the system

United Kingdom
Opel Astra
November 24, 2020

Pros: N/A

Cons: Felt ripped off with mandatory airport fees and extortionate added insurance products. Base price was €38, overall cost in excess of €200. Car had lots of damage at beginning of rental and had to wait 45+ minutes to collect.

United Kingdom
Opel Corsa
November 20, 2020

Cons: Very slow on collection- big queue despite it being quiet. Difficult to extend or modify rental. Called Goldcar- they said call Discover Cars. called Discover Cars, they said call Goldcar. Frustrating waste of time. Inefficient when I did manage to extend it as they couldn’t take payment so I had to go to the office on my way to return flight.

Netherlands
Nissan Juke
November 17, 2020

Pros: Reliable, good value for money.

Cons: The car was in poor cosmetic condition. Very long queue, 1 hour wait although pre-check-out was made online.

United Kingdom
Fiat Panda
November 8, 2020

Pros: Everything was easy.

Netherlands
Fiat Panda
November 6, 2020

Pros: Bad information

Cons: Confusion

France
Fiat 500
October 12, 2020

Pros: Horrible escroc

Cons: Horrible escroc

United Kingdom
Fiat Panda
October 7, 2020

Pros: Yeah it was ok

Netherlands
Fiat Panda
October 2, 2020

Pros: in did not like it at all

Cons: lousy arrogant and i felt screwed

United Kingdom
Fiat 500
September 22, 2020

Pros: Quick and easy process and location on airport.

Cons: Over £2000 of unauthorised charges to our credit card for alleged misfueling with diesel which we definitely did not do, which we explained to the representative at the desk and provided a copy of the petrol receipt for the only fill up we made which illustrated petrol was used which reconciled with the mileage covered. We are currently commencing recovery measures for these over charges, but you do not need this after a very pleasant trip to Portugal.

Ireland
Fiat Panda
September 19, 2020

Pros: car was brand new

United Kingdom
Fiat Panda
September 19, 2020

Pros: Do not use goldcar. At the desk they tell you your ‘full cover insurance’ isn’t enough and tell you you can’t take the car unless you pay their insurance, an extra 130 euro. Rude, unhelpful, terrible customer service - avoid!

Cons: Do not use goldcar. At the desk they tell you your ‘full cover insurance’ isn’t enough and tell you you can’t take the car unless you pay their insurance, an extra 130 euro. Rude, unhelpful, terrible customer service - avoid! They only let me take the car once I’d called the company we booked through and told them I’d now checked and they were wrong - I didn’t need their Insurance

United Kingdom
Fiat Panda
September 17, 2020

Pros: Fast and efficient ent

Cons: Wouldn’t check my car when I got back. And then charged me for a dirty car when it wasn’t. Still awaiting the £50 back

United Kingdom
Fiat Panda
September 9, 2020

Pros: Car was in good condition

Cons: The representatives were rude and would not explain additional charges. Ended up paying approx €150 more than what was initially quoted. Wait time before picking up car was close to an hour.

United Kingdom
Fiat Panda
August 25, 2020

Pros: Simple and effective

Cons: The overall cost of the hire car in relation to the advertised price when booking the vehicle a few days earlier.

United Kingdom
Fiat 500
August 13, 2020

Pros: Easy to drop off at Faro, new car so very clean

Cons: Poor customer service. overcharged and can not get in contact with them. Tried to over sell the insirance.

United Kingdom
Fiat Panda
March 30, 2020

Pros: Easy to use.

Cons: The cost added on the day of collection.

United Kingdom
Opel Corsa
March 22, 2020

Pros: Based on site near the terminal building

Cons: The cost charged did not match the amount agreed with discover cars. They do not accept 2 cards for payment.ie they insist all charges including the security payments are all taken on 1 card. Your agreement says 2 cards can be used, they said that's your policy not theirs. Their customer service attitude changes when you don't upgrade ir purchase their insurance

United Kingdom
Fiat Panda
March 12, 2020

Pros: Efficient and good value

Portugal
Fiat 500
February 24, 2020

Cons: The prices on the internet don’t match the reality and if a credit card is needed should be mentioned online and not when you’re at the desk without options and forced to pay triple the money

France
Nissan Juke
January 12, 2020

Pros: All, very pleasure

Cons: nothing

Netherlands
Fiat Tipo STW
December 4, 2019

Pros: They charged us 160 euro for cleaning the car

United Kingdom
Fiat Panda
November 17, 2019

Pros: Rude & lazy customer service at pickup

Cons: RIP off . Additional tax/admin charges NOT outlined on car rental conditions. No explanation

Ireland
Fiat Panda
June 17, 2019

Pros: It was very easy to drop off the car, staff were available and checked the car immediately.

Cons: The staff other than verbally gave me no confirmation of full tank, car returned as rented. There was a really long wait, each customer took at least 15 mins, people were very nice however even with 4 people on I waited 40 mins to be dealt with. I then has a surprising €102 retained on my card for petrol, that was not written in the paperwork up front.

Canada
Ford Focus 5d
April 16, 2019

Pros: Detailed damage report pre and post rental by Email

Cons: Pushed added insurance a little too hard

United States of America (USA)
Opel Corsa
February 4, 2019

Cons: They try to find fault to charge you extra..

France
Fiat 500 2 doors
January 8, 2019

Pros: Nothing.

Cons: The staff was rude, disorganized and unprofessional. They couldn't complete the paperwork and couldn't find our car. They also kept changing the price and services included despite what was written in the contracts. The return of the car was equally bad, and we couldn't believe the terrible service was worse than the pickup.

United Kingdom
Fiat Panda
January 4, 2019

Pros: Price was very good value

Cons: The member of staff when we collected the car was uninterested and did not inspire confidence in our decision to use gold car. When asked a question she merely shrugged and have no proper answer and she did not point out existing damage on the car when we collected it even though it was marked on the check sheets.

Ireland
Opel Astra
December 19, 2018

Pros: Customer support was good.

Cons: I had to buy extra insurance which on top of Discover Car Hire insurance which I had already purchased.

United Kingdom
Dacia Lodgy
October 2, 2018

Pros: Nothing

Cons: Checking agent not happy and made us take out more insurance ,car far to small for 6 adults and on return the girl who checked the car snatched the paperwork out of my hand threw it back and just said GO.GO.GO

United Kingdom
Ford Focus Universal
August 28, 2018

Pros: Nothing. I will never hire from goldcar again

Cons: pressure to take additional insurance by threatening with outrageous additional charges in the event of anything going wrong, i.e. over £2000 deposit in the event of damage to the car I was given the example of possible charges for scratches at €300 per scratch + the equivalent of the daily hire for every day the car is out of service. a deposit of €75 for fuel ( a full tank was €58 at a petrol station) These are just some examples. in all, a very stressful and money grabbing experience.

Norway
Fiat Panda
August 7, 2018

Pros: Location, and reasonably quick.

Cons: Trying to push extra insurance on you, the lower damage limit seems very high for such low-value cars. When returning the car, one guy behaved very aggressively (having a bad day) - parked cars and bumped into the car in front. He should rather be laid off than spread bad wibes.

Canada
Ford Focus 5d
May 7, 2018

Pros: The agent was somewhat helpful.

Cons: The car was old, not clean, difficult to shift, poor power, noisy.

United Kingdom
VW Polo
August 18, 2017

Pros: No service

Cons: 1. They did not accept my AMEX card. Amex is a MAJOR CREDIT CARD provider questionably above VISA at the moment. I was forced to pay 120 EUR above list price to get some full cover insurance bullshit. A part from this there were some local charges and the cherry on the top was being unable to pay some toll device which would allow me to use motorways. On complaint Goldcar representatives advices me that there is no way to go around this so I would be forced to use national roads only.

United Kingdom
VW Polo
August 14, 2017

Cons: Being totally ripped offf. As a family on a tight budget a budget car nearly tripled in cost to us and ruined our holiday as we had less spending money!

Netherlands
VW Polo
July 25, 2017

Cons: extra costs out of hours car return

United Kingdom
VW Polo
March 20, 2017

Pros: the staff were very polite and most pleasant..but it was the same old ..we thought we would have the keys with the money we had paid to Discovery for a easy exit..but we were told that tyre problems and road assistance was not in our package.

Cons: They explained that the cars were theirs and not Discovery..and it was their responsibility to make sure the vehicles were well covered when they left the compound.

Sweden
Opel Adam
January 17, 2017

Cons: Bad signs at the apt to find the rental area To complicated insurrance options

United States of America (USA)
Opel Adam
August 28, 2016

Pros: The employees

Cons: A refueling charge even when you return your car refueled

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