Goldcar at Faro Airport

Cons: Rude about not taking an additional insurance, we were already insured through you and yet Goldcar gives another insurance and reports that without it we will definitely have to pay more than 1000eur in case of a scratch. I was not even able to do the explanation of the insurance, they were immediately rude and wanted to give another insurance for 177eur. We willl never take Goldcar again for rental.

Pros: Quick and friendly

Cons: Not clear what they wanted me to pay, particularly the deposit. Cars windshield washers not working on one side caused issues

Pros: Friendly, clear and helpful

Cons: NA

Pros: Excellent service as always.

Pros: No queues which from experience can be long.

Cons: Reasonably quick pickup, electronic car condition mark up, super fast drop off. Clear position on tolls.

Pros: The car was solid and overall good condition

Cons: The additional charges, the lack of English terms and conditions, the fact that your agent ignored the fact I said no to additional charges and proceeded to assure me that's its only two refundable deposits.

Pros: Nothing

Cons: They where rude and tries to force you to buy extras

Cons: The liquid for cleaning the windows was empty

Pros: Good explanation of the toll charge system and 150 put on card to cover any charges by the desk rental representative.

Cons: Too long spent trying to up-sell insurance at €222 on top of £256 booking charge.

Pros: On site

Cons: Very heavy and uncomfortable pressure to buy insurance I already had paid for in uk. Also pressure to buy add on’s and upgrades I didn’t want. Very aggressive desk clerk who wouldn’t take no for an answer

Pros: Not much different from any other company but some are much better

Cons: See above

Pros: Absolutely nothing.

Cons: Absolutely nothing. Avoid like the plague. Take the stress out of your holiday and go with a proper hire company

Pros: Overall easy experience

Cons: Noted above

Pros: On airport location.

Pros: Clarity in communication. Good car.

Cons: Long wait at vehicle pickup. No roadside assistance possible if we don't purchase the zero liability waiver (20 euros per day). Because we had purchased a liability waiver with Discover Cars already, we didn't. Luckily we didn't need any roadside assistance, but it is not client friendly not to have any phone number at all. I also find it strange that there is no spare tyre in the car.

Pros: Quick pick up, and car was ready early

Cons: N/a

Pros: Great staff, friendly and efficient

Pros: Happy with the overall efficiency of the whole process

Cons: After buying extra insurance online I was surprised I had to pay for even more on the day…

Cons: They charged us€ 178.00 for a minor scratch that was already there. This was because we hadn’t used their insurance ( I believe) would never use them again and have warned others of how they operate

Pros: Quick and easy to pick up the car

Cons: Car was well used with lots of minor dents scratches etc but a very good runner and very well pleased with the economic performance 👍👍👍

Pros: Quick service

Cons: What I don’t like you are always pressured into taking more insurance out 👎

Pros: Quick and efficient but reflects the time of the year ie off season

Pros: Clear services they offer and cost. Also the lack of aggressiveness in declining their offers

Cons: The amount of time the hold funds on my credit card is being held for after car returns

Pros: The very helpful and friendly staff

Cons: Very bad follow-up on a situation that occured during my rental period! I was promised to receive a refund for Ad Blue that I had to buy for the car that was given to me, haven't seen any follow-up with this regard.

Pros: Nothing

Cons: Unhelpful, inflexible, wouldn’t provide a solution and then told me things about other rental co panties that were untrue

Pros: Very easy to find

Cons: The lady at reception was rude and very unhelpful when we arrived at 7.30 as we said we were going to pick up at 11. We emailed the night before to say could we change but did not receive a reply. So we just arrived to enquire. We later changed to 9 am and paid an extra €15 which was fine. When we returned she was not serving us and another lady was and she was very helpful. Amanda was very kind also when I returned the car we had no problems thank god and will try again the next time.

Pros: staff and service excellent

Cons: Tricked me into paying for their extra cover insurance, said your insurance was invalid

Pros: Nothing.

Cons: I had booked the car for the morning as was unsure of flight time when booking. I arrived to collect the car in the afternoon and was told that my booking had expired. Gold Car wanted to charge me almost 3X the price originally booked for. Forfeited the booking cost and went next door to Hertz and picked up a car on the spot for the original cost. Was a better class of car too. Will never go near Gold Car again.

Pros: They explained everything and helped with my doubts

Cons: A bit expensive but it's normal, global crisis right?

Pros: Keep up the great work.

Pros: The condition of the car is good.

Cons: I book a car with rental of €58 and deposit of €1200, but we were asked to pay €92 for rental and about €1800 for deposit. I wonder who is cheating here?

Pros: Location

Cons: I think i have been scammed..

Pros: Firstly it advertises in the terminal which it wasn’t, plus you are looking for discovery cars not gold car so very confusing as this is not clear on the paperwork

Cons: When eventually found them 3 members iof staff were engaged in a conversation the entire time so took ages to eventually get to the desk

Pros: They are based in Britain, easy to contact and efficient.

Cons: The block on the credit card and the agent's insistence on additional insurance even when we had taken full cover.

Pros: I did check in with my official names but they didn’t bother. They refused to help.

Cons: No likes. Hired a car at Herz.

Pros: Very quick and efficient

Cons: Had a problem with the first car on day two returned it and exchanged within 10 minutes

Cons: Needed to extend the rental by one day and on ringing the office was told I had to attend the airport where I collected the car to extend the rental. Should be able to do this over the phone.

Pros: Quick drop off

Cons: Waited over an hour to collect

Pros: Friendly. Not pushy with selling any additional services

Cons: Nothing

Pros: reliable; late opening

Cons: Price

Pros: The car was in a terrible state covered in marks, brake light faulty, bumper hanging off. It wasn't able to get up steep hill without using handbrake and pedal brake! Goldcar service desk were very unhelpful.

Cons: The car was in a terrible state covered in marks, brake light faulty, bumper hanging off. It wasn't able to get up steep hill without using handbrake and pedal brake! Goldcar service desk were very unhelpful.

Pros: Airport Pick Up no shuttle necessary

Cons: Nothing

Pros: Quick and efficient

Cons: Couldn’t take debit card deposit

Pros: It was on site at the airport. That aside it was a rip off, a con, a bad car and awful value for money.

Cons: It was a rip off, a con, a bad car and awful value for money especially adding an extra fee for cleaning!

Pros: Nothing

Cons: Nothing

Pros: Nothing- felt robbed. Never been so disgruntled with a car hirer in faro, as I am with this one.

Cons: All the secret costs, scaremongering that our cover wasn’t good enough, charging us £50 to hoover some sand out of the boot! Not getting a car similar to what we paid for. Paying extra online to have an in terminal car hirer, to end up having to go out of terminal with all our luggage. The car was also covered in dents and scratches. I paid more for this hirer than I normally do with others in the area for a bigger car and convenience, but ended up with far worse. Will never use again.

Pros: Nothing in particular.

Cons: Being told that the full insurance opted for was not really sufficient or recommended. Also offered a further upgrade whilst being pressured to take the additional insurance.

Pros: Nice economical car

Cons: Time waiting to pick up car even though I had checked in on line

Pros: The Gold car representive helped set up a new booking and gave us a very good price that was less than our original booking.

Cons: Efficient, friendly, helpful.

Cons: Nearly 2 hours wait to pick up the car

Cons: Car seats stained, back tyres were rather smooth, then they had the cheek to charge me 50 euros for an additional clean when i returned the car due to some sea sand.

Pros: Poor customer service and 2 hours wait to pick up the car, no information how much they are charging, just put your card in and pay . Never again will be using goldcar for renting.

Pros: Fast service at desk when picking up the car. Given good time to familiarise yourself to the car before leaving depot. Very quick and well managed return.

Cons: I had booked a Fiat panda or similar, but was given a Citrion C1 which is some what smaller. Car was overall very clean, but struggled with hills and speed would reduce very quickly, which is not very safe. Return of holding deposit took over a week to be returned, which is to long.

Pros: Nothing

Cons: Staff were not helpful or polite. It felt like they were doing anything to try and take more money - for example, they charge you 120 euro for a full tank when you take the car in case you return it empty. Even though the tank only cost 50 euro to fill up. It is just a way of them holding money in the bank as they have your credit card details anyway so could just charge you at the end if you return it empty.

Cons: Car wasn’t in great condition. Scratched and dented over most of bodywork but car handover identified all damage without any issues.

Pros: See other remarks. I had to get the insurance. I had to pay about €180 instead of €60

Pros: Got a different car then I ordered that I could not use. You claimed it was "similar" and had to pay

Pros: The drop off was easy and the car was ok

Cons: They claimed they couldn’t use the card we booked on, even though, we used it to pay the deposit then charged me an extra £90 to remedy the issue

Pros: Quick service, good communication and problem solving

Cons: Good service

Pros: Great this time, hasn’t always been like that.

Cons: Nothing, Great this time

Pros: Nothing

Cons: Didn’t like it at all! My creditcard blocked because I needed a pin for my creditcard . My signature was not enough. My husband had also a creditcard, but they didn’t accept this. They also didn’t want to change the booking on his name. Then I wanted to pay the deposit in advance, but they didn’t accept that either. They only accepted when I take a full insurance. Would cost me around 600 euro’s in total.. (instead of around 200 euro’s). This was not acceptable for us. They abuse the situation..

Pros: I didn't like anything

Cons: Rude, wouldn't listen to me and tried to get as much money from me as they could.

Cons: Car not fit for purpose

Pros: Just the cleanliness, because the customer service is terrible.

Cons: Customer Service and they are totally disorganised. When I drop off the car the guy told me that everything was Ok, but one day after I received an email saying that I should pay €100 for a rear parcel shelf that It was missing. It wasn't there since I got the car. They did a very bad inspection and charged me for their mistake. And I paid €67 to Discover Cars for nothing.

Pros: Nothing

Cons: Unprofesional, very poor Customer Service given by staff who repeatedly lied to gain financial benifit.

Pros: Friendly staff, easy pick up, in the Airport.

Cons: Only issue is that car had loads of scratches, didn't look great.

Pros: Friendly efficient and helpful. I had 2 consecutive rentals both were brand new cars

Cons: First of all, we received any explanation about the specificities of the car. Second, it was full of stains. Third, it had a warning about a lack of maintenance. Fourth, we were not told that we needed to clean the car before giving it back, which is quite unusual. Actually, it is the first time we rent with that condition. As we did not read the small lines of the contract and so did not clean the car, we were charged 50 euros for that, which represents 4 hours of work... Clearly a fraud!

Pros: Comfort booking and great services offered.

Cons: Don´t try to call the customer service, it´s always busy.

Cons: The amount I paid to discover cars in advance was not discounted by goldcar and the caution I had to give via my credit card is still not released a week after I returned the vehicle.

Cons: tried to sell full cover insurance

Pros: Fácil de encontrar,

Cons: La tarifa que estaba en la pagina de sus promotores no era ni la mitad de lo que terminé pagando al llegar a sus oficinas, prepárate para tener sorpresas de cargos extras que no dicen al rentar el auto por Internet, aun cuando la publicidad diga "sin sorpresas"

Pros: Quick and efficient service.

Pros: Easy to find in Faro, all the cleanliness measures respected

Cons: Signing multiple times on the system

Pros: N/A

Cons: Felt ripped off with mandatory airport fees and extortionate added insurance products. Base price was €38, overall cost in excess of €200. Car had lots of damage at beginning of rental and had to wait 45+ minutes to collect.

Cons: Very slow on collection- big queue despite it being quiet. Difficult to extend or modify rental. Called Goldcar- they said call Discover Cars. called Discover Cars, they said call Goldcar. Frustrating waste of time. Inefficient when I did manage to extend it as they couldn’t take payment so I had to go to the office on my way to return flight.

Pros: Reliable, good value for money.

Cons: The car was in poor cosmetic condition. Very long queue, 1 hour wait although pre-check-out was made online.

Pros: Everything was easy.

Pros: Bad information

Cons: Confusion

Pros: Horrible escroc

Cons: Horrible escroc

Pros: Yeah it was ok

Pros: in did not like it at all

Cons: lousy arrogant and i felt screwed

Pros: Quick and easy process and location on airport.

Cons: Over £2000 of unauthorised charges to our credit card for alleged misfueling with diesel which we definitely did not do, which we explained to the representative at the desk and provided a copy of the petrol receipt for the only fill up we made which illustrated petrol was used which reconciled with the mileage covered. We are currently commencing recovery measures for these over charges, but you do not need this after a very pleasant trip to Portugal.

Pros: car was brand new

Pros: Do not use goldcar. At the desk they tell you your ‘full cover insurance’ isn’t enough and tell you you can’t take the car unless you pay their insurance, an extra 130 euro. Rude, unhelpful, terrible customer service - avoid!

Cons: Do not use goldcar. At the desk they tell you your ‘full cover insurance’ isn’t enough and tell you you can’t take the car unless you pay their insurance, an extra 130 euro. Rude, unhelpful, terrible customer service - avoid! They only let me take the car once I’d called the company we booked through and told them I’d now checked and they were wrong - I didn’t need their Insurance

Pros: Fast and efficient ent

Cons: Wouldn’t check my car when I got back. And then charged me for a dirty car when it wasn’t. Still awaiting the £50 back

Pros: Car was in good condition

Cons: The representatives were rude and would not explain additional charges. Ended up paying approx €150 more than what was initially quoted. Wait time before picking up car was close to an hour.

Pros: Simple and effective

Cons: The overall cost of the hire car in relation to the advertised price when booking the vehicle a few days earlier.

Pros: Easy to drop off at Faro, new car so very clean

Cons: Poor customer service. overcharged and can not get in contact with them. Tried to over sell the insirance.

Pros: Easy to use.

Cons: The cost added on the day of collection.

Pros: Based on site near the terminal building

Cons: The cost charged did not match the amount agreed with discover cars. They do not accept 2 cards for payment.ie they insist all charges including the security payments are all taken on 1 card. Your agreement says 2 cards can be used, they said that's your policy not theirs. Their customer service attitude changes when you don't upgrade ir purchase their insurance

Pros: Efficient and good value

Cons: The prices on the internet don’t match the reality and if a credit card is needed should be mentioned online and not when you’re at the desk without options and forced to pay triple the money

Pros: All, very pleasure

Cons: nothing

Pros: They charged us 160 euro for cleaning the car

Pros: Rude & lazy customer service at pickup

Cons: RIP off . Additional tax/admin charges NOT outlined on car rental conditions. No explanation

Pros: It was very easy to drop off the car, staff were available and checked the car immediately.

Cons: The staff other than verbally gave me no confirmation of full tank, car returned as rented. There was a really long wait, each customer took at least 15 mins, people were very nice however even with 4 people on I waited 40 mins to be dealt with. I then has a surprising €102 retained on my card for petrol, that was not written in the paperwork up front.

Pros: Detailed damage report pre and post rental by Email

Cons: Pushed added insurance a little too hard

Cons: They try to find fault to charge you extra..

Pros: Nothing.

Cons: The staff was rude, disorganized and unprofessional. They couldn't complete the paperwork and couldn't find our car. They also kept changing the price and services included despite what was written in the contracts. The return of the car was equally bad, and we couldn't believe the terrible service was worse than the pickup.

Pros: Price was very good value

Cons: The member of staff when we collected the car was uninterested and did not inspire confidence in our decision to use gold car. When asked a question she merely shrugged and have no proper answer and she did not point out existing damage on the car when we collected it even though it was marked on the check sheets.

Pros: Customer support was good.

Cons: I had to buy extra insurance which on top of Discover Car Hire insurance which I had already purchased.

Pros: Nothing

Cons: Checking agent not happy and made us take out more insurance ,car far to small for 6 adults and on return the girl who checked the car snatched the paperwork out of my hand threw it back and just said GO.GO.GO

Pros: Nothing. I will never hire from goldcar again

Cons: pressure to take additional insurance by threatening with outrageous additional charges in the event of anything going wrong, i.e. over £2000 deposit in the event of damage to the car I was given the example of possible charges for scratches at €300 per scratch + the equivalent of the daily hire for every day the car is out of service. a deposit of €75 for fuel ( a full tank was €58 at a petrol station) These are just some examples. in all, a very stressful and money grabbing experience.

Pros: Location, and reasonably quick.

Cons: Trying to push extra insurance on you, the lower damage limit seems very high for such low-value cars. When returning the car, one guy behaved very aggressively (having a bad day) - parked cars and bumped into the car in front. He should rather be laid off than spread bad wibes.

Pros: The agent was somewhat helpful.

Cons: The car was old, not clean, difficult to shift, poor power, noisy.

Pros: No service

Cons: 1. They did not accept my AMEX card. Amex is a MAJOR CREDIT CARD provider questionably above VISA at the moment. I was forced to pay 120 EUR above list price to get some full cover insurance bullshit. A part from this there were some local charges and the cherry on the top was being unable to pay some toll device which would allow me to use motorways. On complaint Goldcar representatives advices me that there is no way to go around this so I would be forced to use national roads only.

Cons: Being totally ripped offf. As a family on a tight budget a budget car nearly tripled in cost to us and ruined our holiday as we had less spending money!

Cons: extra costs out of hours car return

Pros: the staff were very polite and most pleasant..but it was the same old ..we thought we would have the keys with the money we had paid to Discovery for a easy exit..but we were told that tyre problems and road assistance was not in our package.

Cons: They explained that the cars were theirs and not Discovery..and it was their responsibility to make sure the vehicles were well covered when they left the compound.

Cons: Bad signs at the apt to find the rental area To complicated insurrance options

Pros: The employees

Cons: A refueling charge even when you return your car refueled