Goldcar at Faro Airport

Cons: The manner of the staff was terrible, they wouldn't accept the insurance already purchased, they wouldn't assist with installing the child seat, the car when receiving it had so many scratches and damage done to it.

Pros: Handy at the airport

Cons: I did not like that the time was not given to check the car overall when picking it up and although I had an early departure time (7.30am) I did not like that I had to drop the keys in a box even thought there where people on site who could have gone over and check the car before I left. I feel an advantage has been taken in this situation as I could have shown proof of this damage on the spot and there would be no confusion to this claim.

Pros: Very professional

Cons: Nothing

Pros: The car was nice and well maintained

Cons: The hidden costs that are all a surprise at the collection desk.

Pros: Terrible. Car was badly scratched throughout. Hit with additional cost for diesel car that we did not request nore were given the option. Very poor

Cons: Car in poor condition.charged for diesel car

Pros: Excellent service, staff at desk excellent, altogether very good, will use again

Pros: Nothing.

Cons: So many extra charges that weren’t clear when we booked. We usually use Centuro and have no problems. We will go back to them next time.

Pros: Service ok

Cons: Car key battery ran out during my rental time so I had to replace it by myself

Pros: They gave the car

Cons: They couldn’t find my reservation from DC so I paid double.

Pros: Easy pick up.

Cons: Warning light on car for tyre problem came on 500 yards from pick up, had to go back and they assured me it was ok. Following day I managed to find the reset option on the car and all was ok. Would have been nice not to have had the worry.

Pros: Prompt, efficient and courteous.

Cons: The car was dirty inside and out. Tyre pressure warning light stayed on continuous despite pumping up tyres.Boot would not open using remote control. Returned car for replacement vehicle - not a good advert for Goldcar as car was not fit for hire!

Pros: All explained on quick and easy fashion

Cons: Deposit structure should be full explained beforehand ie €1200 for insurance plus 136 for fuel plus 150 for tolls

Pros: Friendly and efficient

Cons: The car i received had lots of damage to it prior to my rental

Pros: Efficient

Cons: Condition of car

Cons: They are doing hidden cost :( and deny it when I have spotted

Cons: Staff quite rude and slow, lots of attempted upselling

Pros: They have gone back on their word so we are not happy

Pros: Very efficient and always helpful

Cons: The pre booking was not working for me

Cons: I mislaid the contract I signed at the Faro airport office which gave the breakdown of costs and have requested a copy of this three times which Goldcar have failed to do. On the final invoice they have sent me all the cost sections are blank!!! Please would you contact them and arrange for this to be sent to me urgently.

Pros: Used frequently but this occasion was unsatisfactory due to Discovery Cars fault with pick up time

Cons: As above

Pros: Nothing ( old car over 100000 km on the clock falling apart with an rude agent by the name of Arthur ) Gold Car is cheap for a reason !

Cons: Rude agent with attitude problem keep blaming Discover Cars for my overall booking .

Pros: Drop-off was convenient and the staff friendly

Cons: Pick-up was stressful and charges are unclear / confusing

Cons: Very rude once they realised I wasn’t buying their insurance- made a lot of untrue and threatening statements “it will cost you a lot if there is even a little mark on the car” - then gave me a truly tanager car (74 marks/dents/scratches)

Pros: Friendly staff, excellent return process.

Cons: The time taken to pick up the car. 3 people at checkin which seemed sufficient as we were next. 20 minutes later the same 3 people were still at the desk. Online booking covers a lot of questions that are then repeated at the Goldcar desk. With the details they have from you and the information you gave me it seems simple: Passport, credit card keys!

Pros: Fast and friendly service but Ad blue indicator appeared on driving off

Cons: Having to take own pictures in the dark for scratches!

Cons: Goldcar tried very hard to persuade me to buy an extra insurance in case of an accident. I had already included that insurance with discovercars, so I told them it was covered. But she insisted it would be problematic in case of an accident for example and could end up in thousands of euros. The insurance she was trying to sell me costs more than the rental price! I did not appreciate these scare tactics to get extra money! I didn't buy it, but it left an uneasy feeling...

Pros: The cost was hidden amongst many other refundable items, ended up paying £200 more than the advertised cost, even with the refund

Cons: As above, absolute disgrace

Pros: Friendly person who dealt with my booking and no hard sell on insurance

Cons: The first car we were given broke down on the first day of rental resulting in a 3hr wait on the roadside awaiting assistance and recovery. They have a very poor recovery process in place and the whole episode ruined the first day of our holiday as it took the whole day to get recovery, transport back to the car hire in Faro and collect a second car.

Cons: Pessimo atendimento na retirada do veículo! Atendente de mal humor, ficou ameaçando de não nos entregar o carro por questionarmos um valor que não estava descrito no website. Pessima experiência, a economia financeira não vale o estresse e frustração de um pessimo atendimento.

Pros: High charges for excess and additional charges but other than that great value for money

Pros: very helpful English speaking employees

Cons: car was old with many miles on the clock and damage to paintwork when we picked it up.

Pros: Quick pick up and return process

Cons: The car was quite old and damaged but drove well all the same

Pros: Friendly and helpful staff, quick collection, easy and short walk from departures

Cons: Nothing

Pros: Dropping car off

Cons: Everything car was battered and stinking and very expensive

Pros: We brought children and were expedited in the Queen.

Cons: A big queue

Cons: the car was meant to be full of petrol but it wasnt

Pros: There was nothing I liked. They are a poor company to deal with, as is their hire company Goldcar!

Cons: Only ever got back to you with an automated email response! Go with Avis, they are much more professional.

Cons: The attitude of the reception staff

Pros: Nothing

Cons: Goldcar Service was poor , car was poor , would never use again. Discover Cars was actually good but the hire company was very poor.

Pros: Nothing at all !!!

Cons: The offered car was a real wreck, dirty and full of bumps/scratches on all sides with over 100,000 Km on board, a possible traffic hazard. And this was the second car offered because the first one had so many defects that even the Goldcar application used by the parking agent mentioned that it cannot be offered for rent. I was charged extra for a diesel car (even though I didn't ask for a diesel car) and in the end I got a petrol car, I'm waiting to see if Goldcar will return the unfairly charge

Cons: Goldcar were entirely unreasonable about the most invisible scratches which didn’t show on camera and which I had agreed was dirt upon collection. I acted in good faith and did not take a close up photo of it which they charged me an insane amount for on collection. I could not believe that out of the blue they were so rude. I’d gone Goldcar as I thought they were trustworthy but never again, I was quite shaken by the whole experience.

Pros: La localisation.

Cons: Les frais cachés. Les "options" obligatoires. La vente forcée. L'état du véhicule (ancien et extrêmement abîmé).

Pros: Straight forward pick up and drop off. Efficient service.

Cons: The only negative was that the car seemed to be an older model.

Pros: Very professional and efficient and friendly.

Cons: Can't think of any negative points.

Pros: Nothing

Cons: See above comments on car itself

Pros: Not much, but the staff at booking in did try their best to help me.

Cons: Trying to give me a smaller car than I had booked. The inconvenience to my family who were with me. Giving me no instruction on how to charge the car. Having no customer service available on Sunday.

Pros: Efficiency of check-in & out, the Manager’s approach to solving my problem with replacement car.

Cons: There are no spare tyres in the boot so when I got a fast puncture I had to pay for tow truck , taxi & new tyre which they did assist with quite efficiently

Pros: Helpful and pleasant staff.

Pros: Nothing. Too annoyed about the cost to find anything to praise.

Cons: The COST!

Pros: Staff were polite when I eventually got to speak to them.

Cons: Over half an hour waiting at the rental desk and another 10 minutes looking for the car. The car had 80k Kms and was very scruffy looking with an exhaust that was about to fall off.

Cons: Every time I have used them they come up with some dubious charges. This time it was for a tyre cut which was very dodgy. Won't use them again.

Pros: Efficiency

Cons: Too expensive for the small car

Pros: Very friendly staff. Collection and return of car very easy

Pros: Very friendly and efficient service.

Cons: Car was not in the best condition had a lot of scratches on it.

Pros: Ease of pick up and extremely prompt drop off with staff waiting for you.

Cons: The unprofessionalism of the member of the staff behind the desk when we politely declined the higher level of insurance. It was our risk, not hers. Her face was disgusted and I think this was extremely unprofessional and poor customer service but otherwise I have no fault with renting from this company.

Pros: Quick check in as quiet time of year. Very little paperwork, all email to you.

Cons: Alot of scratches /marks around the car so makes you a little paranoia incase u missed 1 and get charged for it.

Pros: CAR with lots of scratches and Damage All over, trying to let us pay for a laffer model

Cons: Too much discussion about additional not covered options

Cons: Nadat wij de servicedesk hadden gebeld en weer binnen kwamen,had die vrouw achter de balie de boeking eruit gehaald,dus sowieso al ons geld kwijt. En mochten we een andere auto huren. Voor de hoofdprijs,toen naar airauto gelopen en daar een keurig nette auto gehuurd. Jammer van het betaalde geld,maar het is niet anders

Pros: dropping off worked fine

Cons: was pushed hard to pay more at pick off to get full coverage, car was in a bad shape, but I cannot expect more for a rate of 40 EUR. Have not yet received bill for given deposit.

Pros: Little

Cons: Staff ride and difficult to deal with after car engine trouble

Pros: Straightforward service

Cons: Nothing

Cons: Queue at Goldcar was long compared when only a few flights had arrived in the past few hrs

Pros: Quick easy pick up drop off

Cons: Service was excellent. The car was bad.

Pros: Speed of service both at arrival and departure, just what you want.

Cons: Nothing really, condition of car was dated with significant scratches but they were all pointed out prior to pick up

Pros: Nice agent. Car as expected.

Cons: Time spent waiting to pick up car

Pros: The excesses and deposit handling was unacceptable

Cons: Complaint: Absolutely abysmal service. Goldcar charged for a ‘forced lock’ on drivers side of door. Damage already there when I collected to rent. I signed when collecting as the map of the car stated damage was already there. Upon return I’ve been accused of this. The woman on the help desk refused to show photo of the car prior to me collecting and refused to give time and date of picture taken, stating that was not information I am allowed to know. Goldcar have charged me for this damage.

Pros: Cheap.

Cons: Not the car advertised. Damage on all panels, wheels and interior but unnecessarily stressful review procedure. Huge deposit not yet returned!

Pros: Cheap in the airport

Pros: Very efficient and friendly man.

Pros: Used them before, very competitive price and easy friendly service.

Pros: very helpful

Cons: pressure to buy extra insurance; also no one knew how to open the gas tank and we eventually figured it out but it took more than 30 minutes. There should be a notation that you have to push the button twice to open the fuel tank door...not intuitive! Also, very little knowledge of the plug in feature.

Pros: Rubbish company lied about insurance on website and initial rental. Didn’t collect car in end as you advisor tried charging me an extra £144 insurance on top of the insurance I have already agreed to!!!!

Cons: Nothing can’t even ring you to discuss getting a refund!!! Have reported company to trading standard and the ombudsman!!! Not happy

Pros: Pricing and service

Cons: Extended hire by two days and had to visit office ...should have been possible by either phone or online. Also cost of extension was higher than the internet price

Cons: We paid for full insurance on the car and returned it in the same condition full of petrol. They stole half of my mother’s €350 deposit and won’t say why.

Pros: Nothing

Cons: The agents were rude, arrogant and not customer supportive. Not helpfull at all.

Pros: The return was quick and simple.

Cons: Information is not clear. Car rental agent trying to push a bigger car than the one I had already chosen. We were tired and trying to get out of airport, we don't people trying to change our minds or telling us we did it wrong in booking through a third part website.

Pros: Drop off was easy and agent nice

Cons: It took nearly an hour to pick up the car due to àn inexperienced agent hard selling Goldcar services. He wanted us to cancel your insurance and take theirs at 5 times the price.

Pros: Nothing

Cons: They tried to lie and accuse me of a damage

Cons: Electric car was a disaster. Goldcar did replace given the could not be charged.

Pros: Very efficient but looking forward to the digital verification introduction

Cons: Nothing

Cons: It felt like being pushed into taking additional insurance out to cover costs in the event that anything went wrong. I didnt take it, as I already paid extra through discover cars but it was quite dismissive of that insurance value

Pros: Quick return of car

Cons: We waited over 1 hour to get the car on arrival

Cons: When i hired the car online i took out comp insurance, so i didnt expect to then have to take out a further insurance on arrival, also the car already had stains on the seats, i never once had any food or drink inside the car and i have now been charged for the stains, i will not be hiring through Goldstar again!

Pros: Very efficient staff during pick up and dropping off also a very competitive rental price

Cons: The extremely high 21.50 euro rental charge for the transponder , practically half the cost of the car rental .

Pros: Efficient professional friendly

Cons: 30 minute wait to collect. Inside windscreen needed a professional clean, difficult to drive in evening sun,otherwise immaculate. Return was very quick and straightforward. I allowed 30 mins but it took 2 minutes.

Pros: I didn't take the car as they wanted an extra £95 from me and a £2000 deposit

Cons: Tried to charge me an extra £95 then when I was walking away they dropped it to £64 they were just trying to rip me off

Pros: Nice. Quick and straighforward.

Cons: Car was dated, had a lot of superficial marks and the interior had a strong odour. Was only for 3 days so not too fussd.

Pros: Good Value At Airport Efficient

Pros: Polite, quick, accurate record of existing marks on car

Cons: The excess for any damage was very high. Always worried about how fussy they would be about any new scratches (weren't any), and what they might charge. As it happens, no problem at all

Pros: Dropping off car was quick and efficient

Cons: Picking up the car Carla (representative) was not polite or friendly. She was rude. Staff training and improvement in customer service skills required.

Pros: Professional and friendly. The price was good, full explanation and well spoken English.

Cons: All okay

Pros: Nice people

Cons: Nothing

Pros: Nothing

Cons: They signed off on my contract as everything fine and within 30 minutes send email of fines for not having car full , , it’s a scam they use on a regular basis

Pros: There were no extra costs added to the deposit amount as I had fuelled the car at the airport. Toll charges were included in the rental which I thought were going to be added on. The car was basic but that is why it was cheap.

Cons: Tried to get me to pay the additional insurance and were not happy when I didn't take it up.

Cons: Girl at desk forced payment for Motorway tolls saying it would be paid back even though I have lived in Portugal and knew I would not be using motorway. It took weeks of communication to get my money back.

Pros: Easy to pick up and drop off

Cons: Nothing

Cons: The charge for bringing the car back with 9/10 of a tank of fuel, doesnt justify 66 euros charge

Pros: Easy drop off.

Cons: Unexpected charges all over the place.

Pros: Efficient

Cons: Time consuming due to numerous scratches / dints on car which have clearly never been repaired

Pros: Great staff on the desk and outside

Pros: Very friendly and efficient

Cons: Not much.

Pros: Fast drop off.

Cons: Didn't explain anything about the car. They just gi e you the keys and send you on your way

Pros: Great value, easy of pick up and drop off. Friendly staff!!

Cons: Nothing!

Cons: the amount taken from my account is €328 instead of €112 + highway!

Pros: Hand back was wuick

Cons: Conned me on the price.

Pros: Can't recommend these guys highly enough at Faro airport. Car broke down on day 4 and thought it would be an absolute nightmare - I was wrong. Within 3 hours I'd reported it, they arranged a tow truck, taxi'd me to the airport, gave me a replacement car, and I was back at my apartment getting on with my holiday - probably quicker than any UK breakdown - well done GoldCar. Will be using these again!

Cons: None

Pros: Nothing

Cons: See earlier remark.

Cons: Wasn't told if petrol or diesel, was approached by a man as leaving just outside door did we need help - so said no had he of said he was Goldcar then it would have been so poorly approached. Car had knocks on every panel except one the inside seats were grubby clearly needs a proper valet

Cons: The car was old

Cons: Misrepresentation of car insurance

Cons: Lady at the desk not friendly, they don’t take Amex which was not informed to us before thus when they took deposit from a debit card, there was a huge FX transaction fee. Took ages to get a car as well.

Pros: Efficient set up, designed for speed of collection and drop off.

Cons: The car we were given had so many dents and scratches on it. There was also some damage to the floor of the vehicle which wasn't even noted when I was shown the car. The staff seemed very casual about the amount of damage on the car when we collected it and then didn't even check it when I returned the car. I didn't get charged for any damage, but it would be very easy for them to say the I had damaged the car with the amount of damage there was. Literally 100's of dents and scratches

Pros: Easy to access form airport.

Cons: Vehicle was quite badly scratched and marked.

Pros: Good value, pleasant staff.

Cons: The car wasn't very clean.

Pros: Easy quick and good value

Pros: Discover cars is an absolute disgrace of a company. I would never use them again and would strongly recommend any of my friends or family don't use your company again.

Pros: Goldcar in Faro airport Very rude staff and taken advantage of you Actually just ripping people off to be honest. Not recommended !!!!!

Cons: They charged me £150 for just because I left few papers in the car. And in general every expensive to rend and insurance Very high. Comparing to other companies. So I don't recommend goldcar to anyone and I won't go back to them ever again. They are horrible honestly!!!

Pros: Agents all polite and helpful

Cons: The wait to pick up the car which was excessive even before attempting to assess condition of car in the dark

Pros: The windscreen washer bottle was empty

Pros: Friendly staff and efficient service

Cons: Cost of insurance. Would not extend contract at original price.

Pros: Drop off staff good.

Cons: Car was scraped on virtually every panel. Rear light not working.

Pros: Decent value for money.

Cons: Car was not in great condition - had bumps, scratches Fromm previous customers.

Pros: Nothing they wanted to charge me extra.. I didn't get my car

Pros: Drop off was very quick. Reasonable price.

Cons: Had to wait a while to sort out collection at the airport in Faro. The staff tried to upsell additional services (excess protection) I'd already sourced. Was given an "equivalent" car with a smaller boot than I was expecting.

Pros: Nothing.

Cons: The Goldcar experience was terrible. The car was in a bad condition, and when it was returned they charged for missing documents that they never supplied when we collected the car.

Pros: NOTHING

Cons: On returning what was already a very dented and scratched vehicle, with a bent front bumper that was actually bent down so much that it could have posed a hazard as it gave the front of the vehicle less ground clearance. I find that GOLDCAR managed to find an additional scratch amongst the million ones already there, and claim it was an additional one with a charge of over 100 euros to fix?! TERRIBLE COMPANY they should be on your books.

Pros: Worst car and rental experience I’ve ever had and I travel a lot to Spain and Portugal.

Cons: Paid extra for pickup in the airport terminal only to find that we had to go outside the terminal to pick the car up. Long wait to pick the car up. Once drove a couple of miles we realised that the petrol tank wasn’t full and a quarter was actually missing. Tried to contact someone straight away and again during my holiday but my emails and calls were ignored. Tried to fill tank fully on way to dripping car off but gauge wasn’t registering a full tank properly. Again tried to report this

Pros: Very efficient

Cons: Nothing

Pros: Returning the car was great. Very fast, lovely staff

Cons: Lady when we arrived was SO rude!! Car was totally scratched to pieces

Pros: quick & efficient

Cons: I missed the user's book of the car (meaning of alerts on the dashboard.....)

Pros: Not alot! We were not refunded our security deposit after returning the car (when we had taken out full/maximum insurance) or the deposit Goldcar took for fuel in the instance the car was returned empty. Fyi, we refilled the car to full at the airport petrol station when we returned for our flights home and dropped the car off. In addition, we had also paid £72 to your website for insurance which we were told was invalid by Goldcar so we are hundreds of pounds out of pocket.

Cons: See previous note.

Pros: Excellent service from Goldcar - desk rep Arthur was extremely efficient and knowledgeable - upgraded to a larger car for minimal cost. After a long trip car pick up took less than 10 minutes.

Cons: All good - great company

Pros: Not good

Cons: Very disappointed

Pros: i left the deal because i felt ripped over

Cons: i left the deal because i felt ripped over

Pros: Nothing actually.

Cons: Very old and damaged car. Attitude of rental staff is amazingly bad. Constant attempts to try to manipulate you into additional purchases.

Pros: they are very helpful

Cons: Told on return that all was well. Then invoiced a fuel penalty an hour later once I was off site and could not return..Gougers and liars.

Pros: Waving goodbye to them.

Cons: Absolute rubbish. 85k covered by this car with over 25 scratches.

Pros: Nothing

Cons: Please be careful you don’t get stung like me when you get there being charged a further £30 plus a day for extra insurance when you thought you already had paid extra for fully comprehensive insurance through discover cars. To be told it’s not worth the paper it’s written on! Then a 50 euro charge when we got home for cleaning fee as there was a bit of sand in the car. Very disappointed and extremely out of pocket!

Pros: Nothing. Dreadful company. Have used them many times in Spaun with no issue. Dreadful staff and service in Portugal.

Cons: Aggressive, didn't do a walk round of the car, we photographed it and they managed to find the one bit of damage to a wheel that we hadn't photographed. It had obviously been done at the same time as all the damage we had photographed. They then charged us €195 for a tyre. Absolute crooks. People without any morals. Will never use Goldcar again. You get what you pay for. Queues to pick up car were huge. Had to wait about 45 mins. Bloke on the desk was the most miserable and unhelpful. Avoid!

Pros: Good service, quick and easy pick up and return.

Cons: i was charged £50 for all encompasing insurance by discover cars which gold car said was not valiid and had to pay again / 700 euros in total for 8 days rental - ridiculous - never again

Cons: Your web site

Pros: Lovely clean car

Cons: Return of the vehicle took longer than I would expect.

Cons: Terrible communication, appalling customer service with dishonest upselling of insurance

Pros: Friendly and efficient. No hassle on drop off and deposit released quickly.

Cons: Chose Gold cars because the desk was in the terminal rather than requiring a long walk. On arrival there was a sign saying that the desk was outside near the car lot. This may be because of the time as it was 9.15pm. One of our party has mobility issues so hurrying to get to the desk on time wasn’t great. Would not have been a problem otherwise.

Pros: Paid in advance but no service provided.

Cons: Being told to "take my bullshit business elswhere" by the Godcar desk operator. At least they had the decency to respond to my emails.

Pros: Car was perfect

Cons: Insurance

Pros: Nothing ….very poor service at Faro Airport Gold Cars

Cons: Rude, very long waits, damaged car and did not take on board my fuel filling problem when I told them at drop off. This was because their fuel gauge is set to show it is not full when it was full.

Pros: Good car.

Cons: Hidden charges.

Pros: Efficient service and excellent quality of vehicle

Cons: 1st provided car had engine warning light on after 7km and 2nd car after 10 days.

Pros: Good price compared to competitors

Cons: The car externally was very battered and bruised.

Pros: Staff is friendly

Cons: Nothing

Cons: Service from either yourselves/ Gold Car was poor. I paid for a Qashqai or similar, agent on the desk told me I had a Fiat 500 that resulted in me having to pay more money for a larger car when I arrived. Joke.

Pros: They are super friendly and put you at ease from the start.

Cons: No issues

Pros: Nothing

Cons: Everything, they were dishonest as far as I am concerned

Pros: great service

Cons: nothing really all good

Pros: From pick up to drop off I had an awful experience starting from them being misleading about the car I hired - I had hired a fist panda and they said that was the same as a fiat 500 which it clearly isn’t, so to get the correct sized car they made me get the next size up. Ending with when I returned the car they charged me for a tiny scratch right under the front of the car that must have been missed on the pick up inspection. In total I ended up paying about €300 more.

Cons: They tried multiple times to do the hard sell on insurance. I repeatedly said no. The tone by the agent was awful. It was like she got comp'ed on selling additional insurance. I was also nearly strong armed into having to use a credit card (without having one on me) but if you paid for the insurance, you wouldnt have to pay the desposit up front. I didnt have a credit card, so I had to pay the whole deposit up front. NOT a great experience!

Pros: quick way to hand the car back

Cons: I bought full insurance through your website, but the Goldcar employee told me that full insurance is not valid in relation to Goldcar and therefore I had to accept a credit card deposit

Pros: See above

Cons: Pre & post examination of the rental care was poorly documented and the customer service staff were indifferent

Pros: The branding is ok

Cons: Poor attention to detail from the agents and over charging

Pros: Staff really pleasant.

Cons: Car was a little old with 65Km.

Cons: Rude about not taking an additional insurance, we were already insured through you and yet Goldcar gives another insurance and reports that without it we will definitely have to pay more than 1000eur in case of a scratch. I was not even able to do the explanation of the insurance, they were immediately rude and wanted to give another insurance for 177eur. We willl never take Goldcar again for rental.

Pros: Quick and friendly

Cons: Not clear what they wanted me to pay, particularly the deposit. Cars windshield washers not working on one side caused issues

Pros: Friendly, clear and helpful

Cons: NA

Pros: Excellent service as always.

Pros: No queues which from experience can be long.

Cons: Reasonably quick pickup, electronic car condition mark up, super fast drop off. Clear position on tolls.

Pros: The car was solid and overall good condition

Cons: The additional charges, the lack of English terms and conditions, the fact that your agent ignored the fact I said no to additional charges and proceeded to assure me that's its only two refundable deposits.

Pros: Nothing

Cons: They where rude and tries to force you to buy extras

Cons: The liquid for cleaning the windows was empty

Pros: Good explanation of the toll charge system and 150 put on card to cover any charges by the desk rental representative.

Cons: Too long spent trying to up-sell insurance at €222 on top of £256 booking charge.

Pros: On site

Cons: Very heavy and uncomfortable pressure to buy insurance I already had paid for in uk. Also pressure to buy add on’s and upgrades I didn’t want. Very aggressive desk clerk who wouldn’t take no for an answer

Pros: Not much different from any other company but some are much better

Cons: See above

Pros: Absolutely nothing.

Cons: Absolutely nothing. Avoid like the plague. Take the stress out of your holiday and go with a proper hire company

Pros: Overall easy experience

Cons: Noted above

Pros: On airport location.

Pros: Clarity in communication. Good car.

Cons: Long wait at vehicle pickup. No roadside assistance possible if we don't purchase the zero liability waiver (20 euros per day). Because we had purchased a liability waiver with Discover Cars already, we didn't. Luckily we didn't need any roadside assistance, but it is not client friendly not to have any phone number at all. I also find it strange that there is no spare tyre in the car.

Pros: Quick pick up, and car was ready early

Cons: N/a

Pros: Great staff, friendly and efficient

Pros: Happy with the overall efficiency of the whole process

Cons: After buying extra insurance online I was surprised I had to pay for even more on the day…

Cons: They charged us€ 178.00 for a minor scratch that was already there. This was because we hadn’t used their insurance ( I believe) would never use them again and have warned others of how they operate

Pros: Quick and easy to pick up the car

Cons: Car was well used with lots of minor dents scratches etc but a very good runner and very well pleased with the economic performance 👍👍👍

Pros: Quick service

Cons: What I don’t like you are always pressured into taking more insurance out 👎

Pros: Quick and efficient but reflects the time of the year ie off season

Pros: Clear services they offer and cost. Also the lack of aggressiveness in declining their offers

Cons: The amount of time the hold funds on my credit card is being held for after car returns

Pros: The very helpful and friendly staff

Cons: Very bad follow-up on a situation that occured during my rental period! I was promised to receive a refund for Ad Blue that I had to buy for the car that was given to me, haven't seen any follow-up with this regard.

Pros: Nothing

Cons: Unhelpful, inflexible, wouldn’t provide a solution and then told me things about other rental co panties that were untrue

Pros: Very easy to find

Cons: The lady at reception was rude and very unhelpful when we arrived at 7.30 as we said we were going to pick up at 11. We emailed the night before to say could we change but did not receive a reply. So we just arrived to enquire. We later changed to 9 am and paid an extra €15 which was fine. When we returned she was not serving us and another lady was and she was very helpful. Amanda was very kind also when I returned the car we had no problems thank god and will try again the next time.

Pros: staff and service excellent

Cons: Tricked me into paying for their extra cover insurance, said your insurance was invalid

Pros: Nothing.

Cons: I had booked the car for the morning as was unsure of flight time when booking. I arrived to collect the car in the afternoon and was told that my booking had expired. Gold Car wanted to charge me almost 3X the price originally booked for. Forfeited the booking cost and went next door to Hertz and picked up a car on the spot for the original cost. Was a better class of car too. Will never go near Gold Car again.

Pros: They explained everything and helped with my doubts

Cons: A bit expensive but it's normal, global crisis right?

Pros: Keep up the great work.

Pros: The condition of the car is good.

Cons: I book a car with rental of €58 and deposit of €1200, but we were asked to pay €92 for rental and about €1800 for deposit. I wonder who is cheating here?

Pros: Location

Cons: I think i have been scammed..

Pros: Firstly it advertises in the terminal which it wasn’t, plus you are looking for discovery cars not gold car so very confusing as this is not clear on the paperwork

Cons: When eventually found them 3 members iof staff were engaged in a conversation the entire time so took ages to eventually get to the desk

Pros: They are based in Britain, easy to contact and efficient.

Cons: The block on the credit card and the agent's insistence on additional insurance even when we had taken full cover.

Pros: I did check in with my official names but they didn’t bother. They refused to help.

Cons: No likes. Hired a car at Herz.

Pros: Very quick and efficient

Cons: Had a problem with the first car on day two returned it and exchanged within 10 minutes

Cons: Needed to extend the rental by one day and on ringing the office was told I had to attend the airport where I collected the car to extend the rental. Should be able to do this over the phone.

Pros: Quick drop off

Cons: Waited over an hour to collect

Pros: Friendly. Not pushy with selling any additional services

Cons: Nothing

Pros: reliable; late opening

Cons: Price

Pros: The car was in a terrible state covered in marks, brake light faulty, bumper hanging off. It wasn't able to get up steep hill without using handbrake and pedal brake! Goldcar service desk were very unhelpful.

Cons: The car was in a terrible state covered in marks, brake light faulty, bumper hanging off. It wasn't able to get up steep hill without using handbrake and pedal brake! Goldcar service desk were very unhelpful.

Pros: Airport Pick Up no shuttle necessary

Cons: Nothing

Pros: Quick and efficient

Cons: Couldn’t take debit card deposit

Pros: It was on site at the airport. That aside it was a rip off, a con, a bad car and awful value for money.

Cons: It was a rip off, a con, a bad car and awful value for money especially adding an extra fee for cleaning!

Pros: Nothing

Cons: Nothing

Pros: Nothing- felt robbed. Never been so disgruntled with a car hirer in faro, as I am with this one.

Cons: All the secret costs, scaremongering that our cover wasn’t good enough, charging us £50 to hoover some sand out of the boot! Not getting a car similar to what we paid for. Paying extra online to have an in terminal car hirer, to end up having to go out of terminal with all our luggage. The car was also covered in dents and scratches. I paid more for this hirer than I normally do with others in the area for a bigger car and convenience, but ended up with far worse. Will never use again.

Pros: Nothing in particular.

Cons: Being told that the full insurance opted for was not really sufficient or recommended. Also offered a further upgrade whilst being pressured to take the additional insurance.

Pros: Nice economical car

Cons: Time waiting to pick up car even though I had checked in on line

Pros: The Gold car representive helped set up a new booking and gave us a very good price that was less than our original booking.

Cons: Efficient, friendly, helpful.

Cons: Nearly 2 hours wait to pick up the car

Cons: Car seats stained, back tyres were rather smooth, then they had the cheek to charge me 50 euros for an additional clean when i returned the car due to some sea sand.

Pros: Poor customer service and 2 hours wait to pick up the car, no information how much they are charging, just put your card in and pay . Never again will be using goldcar for renting.

Pros: Fast service at desk when picking up the car. Given good time to familiarise yourself to the car before leaving depot. Very quick and well managed return.

Cons: I had booked a Fiat panda or similar, but was given a Citrion C1 which is some what smaller. Car was overall very clean, but struggled with hills and speed would reduce very quickly, which is not very safe. Return of holding deposit took over a week to be returned, which is to long.

Pros: Nothing

Cons: Staff were not helpful or polite. It felt like they were doing anything to try and take more money - for example, they charge you 120 euro for a full tank when you take the car in case you return it empty. Even though the tank only cost 50 euro to fill up. It is just a way of them holding money in the bank as they have your credit card details anyway so could just charge you at the end if you return it empty.

Cons: Car wasn’t in great condition. Scratched and dented over most of bodywork but car handover identified all damage without any issues.

Pros: See other remarks. I had to get the insurance. I had to pay about €180 instead of €60

Pros: Got a different car then I ordered that I could not use. You claimed it was "similar" and had to pay

Pros: The drop off was easy and the car was ok

Cons: They claimed they couldn’t use the card we booked on, even though, we used it to pay the deposit then charged me an extra £90 to remedy the issue

Pros: Quick service, good communication and problem solving

Cons: Good service

Pros: Great this time, hasn’t always been like that.

Cons: Nothing, Great this time