Turisprime at Faro Airport

Cons: Difficult to find pick up point and very slow to collect car

Pros: Car had a puncture when picking up Additional driver charges incurred Additional protection of insurance were added despite having it done earlier online

Cons: Extra charges were added

Cons: They tried to convince me to pay for another insurance which would have been 16 euros /day extra. Kept telling me that I don’t have an insurance even though I was showing the agent the documents I was sent by discovercars. Also they charged me about 20 pounds extra on the spot instead of what I agreed to online

Cons: Disorganised at the airport. No proper designated collection point and when I called the office to ask they gave me the wrong information. When I questioned this after we finally found the bus, they said "normally......." so if this is the case normally - why change?

Pros: Auto Niet ontvangen... Gelieve mijn voorschot terug te betalen!!!!!!!!!!!!!!!!!

Cons: Oplichters!!!!!!!!!!!!!!!

Pros: Attentive, courteous, professional, friendly, efficient staff.

Cons: Windscreen wipers not positioned centrally to clean full window - only driver’s side. Quite annoying for passenger not having fully clean screen - particularly after driving on dusty/ sandy roads.

Pros: The car was nice and new and had a satnav built in which was great. I don’t think it’s very well maintained though as it didn’t manage to even accelerate up a hill.

Cons: Pricing. Quoted €78 with a deposit of between €240 and €400 ish, but when we arrived, we had to either pay a deposit of €1500 where damages were deducted (a scratch would have cost €400), or pay a non-refundable €150. The €78 car ended up costing me €263. You also have two more deposits to pay, tolls and fuel, so the total hire was over €340. Although, I will get some of that back I assume.

Pros: New car, very clean

Cons: Waiting time to collect car

Pros: Car return process was a joke. Never again

Cons: Pick up and especially the return. Having the return office only opening at 9am is absolutely garage

Pros: Very little.

Cons: This is the first and last time I will use Discover Cars or Turisprime. There was no car there when I arrived. When it came 15 minutes later I was greeted with “I’ve been here since19.30! It’s going to cost you 30 euros for being late.” My flight didn’t even land until 19.35 and with the number of flights and checking due to Covid it took over an hour to get through security. They had my flight details I don’t understand what the problem is with this. This was just the beginning of the issues.

Pros: Dealt quickly with handing over the car.

Cons: Very unclear how to access the shuttle service. No obvious meeting point. Phone number listed in rental voucher was out of use. The price paid at the desk was higher than the price stated on the rental voucher because of "taxes". Taxes should be stated in the voucher when purchasing.

Pros: Pleasant staff

Cons: Was waiting half an hour to be picked up because after I called to be collected from the airport and waited 20 minutes, called again and the guy said he had come to collect then waited for 10 minutes then left again. He was in an unmarked van and made no attempt to find us, speak to us etc, just sat there waiting for us to somehow know he was there. Then he left! Where did he think we would have gone? He had to come back again and get us.

Pros: nothing

Cons: hidden costs

Pros: Niets

Cons: Biedt geen oplossing, kortaf.

Pros: Fast and courteous

Cons: They dont answer the phones

Cons: phoned at 10am and was told would be collected from the airport in 5 minutes, called again after 20 mins then three more times but call wasn't answered, eventually answered at 10.45 and was told be there in 5 mins and were sort staffed, only two people working, got picked up at 11am

Pros: Girls at the front desk are nice and all the process was smooth

Cons: Wrong information about the pickup place and

Pros: Quick and easy

Cons: 386 euro charge for a puncture I am still trying to recover from discover cars

Pros: Cost was cheaper than the alternatives. I emailed Turiprime during our hire period to flag the engine warning light problem, asking if they could provide a replacement vehicle or explain what we should do in a breakdown situation and received no response…..

Cons: Vehicle had numerous dents and scratches, smelled strongly of cigarette smoke, had an engine warning light on (and performance impacted as a result, leaving us worried about breaking down all holiday, especially nervous during the return trip back to get our flight home), and the front windscreen washer didn’t work (poor visibility in dry dusty conditions, so needed to manually wash the window several times from the outside during our hire period to maintain safe visibility whilst driving).

Pros: After being picked-up, in person-service was very friendly and staff was availabile to solve any issue with my booking.

Cons: Right at the airport I was 1 hr to get the shuttle bus and it was by mistake that I was picked-up. I was at Faro Airport, and I called the numbers provided in the voucher, but they were from Lisbon and after one attempt, they did not work anymore. Local numbers were not available. Information about where to find the shuttle bus at the Faro Airport was from Lisbon Airport.

Pros: Female manager was good.

Cons: Person serving trying to tell me I had to get a motorway pass for €65 euros.

Pros: Fabulous!

Cons: Nothing

Pros: nothing

Cons: see notes below

Pros: Quick and polite. Clean car as well!

Pros: Absolutely horrible service. The reps were rude and I lost my rental as I was late because I couldn’t find the rental shuttle. They didn’t even try to accommodate me with another rental

Pros: Disgusting service will never use again

Cons: No spare car seats.

Cons: Your agent had the wrong car park for the pick up point on our instructions

Pros: The car was immaculate.

Cons: The location pickup is not correct and I was an hour waiting for the shuttle with no contact.

Cons: It was terrible, woman in tourist prime would not provide any support and help, she only speak as a robot that she is not responsible for nothing, in case you wouldnt lost your money please do not rent via this company nothing!!!!

Pros: Kindness and efficiency

Pros: As above.

Cons: The cost for a transponder was 40 euros which I thought was a bit steep!

Pros: Quick and efficient - not got full marks as not based on airport

Cons: Not being based on airport

Cons: Car was damaged all down one side when collected and I was worried they would try blame some on me. And the pick up collection could have been faster. Was waiting around 45mins to be picked up to go collect the car. Apart from that good

Pros: Fast and efficient drop-off

Cons: Pick-up representative was slow in processing paperwork and generally not customer service oriented.

Pros: Drop off was not friendly at all the lady in charge was not helpfull let us wait unecessary long and not friendly at all.

Pros: Friendly and efficient staff

Pros: Very good price

Pros: Quick, efficient and very cost effective

Cons: Quite a few marks on the car and it also had the service light on when I collected the car, but I didn't do much mileage so no problem.

Pros: nothing apart from car provided was very nice

Cons: attempt by Turisprime at pressurising us to take out there full insurance package at around £170 saying without it the car is totally our liability for any breakdowns, punctures, damage if not our fault caused by a third party etc and being told the cover offered online by discovercarhire would have been worthless if we'd have paid it to the extent we hardly used our rental car and use Uber most of the time instead

Pros: Cheap

Cons: That'll be a list: Employees were mean, if not rude. I have never had worse customer service in my life. Apparently the insurance wasn't included even though the discover car hire voucher clearly stated that it is. There was an extra charge for using the motorway that wasn't mentioned upfront. I wouldn't recommend this hire company even to my enemy.

Pros: great car and great customer service

Cons: i purchased the car insurance with the car online thinking it was with the same company only to be told not and a bit of scare tactics were used to try and sell me another insurance. it should be made clear on the website where you are buying g the insurance from.

Pros: The shuttle bus journey was quick.

Cons: The agents, in both case at pick up and drop off, were rude and with a bit of attitude. In particular at pick up, because the amount of deposit was different with the voucher at the moment of booking, I asked for explanation and the lady at the desk replied to me: this is my rule that’s why is different from what you find with an online broker . I think if customer get different information online and then at the desk, it’s quite appropriate to ask for clarification.

Pros: Quick, friendley and professional service

Cons: Less good signage in the terminal towards the rentaldesk pickup

Pros: Friendly, efficient, made us aware of the potential add-ons but didn't force them.

Pros: Returning was no problem

Cons: Picking up the car was a nightmare. I won’t use them again

Pros: Polite service nice car easy meet and greet

Cons: When arrived at the office was told they had no car for me and was waiting for one to be returned so I could have that.

Cons: Unfriendly staff , depot difficult to access off motorway

Cons: We were charged 30 euros for picking up the car at 20:30 which we were not made aware of on booking. On booking, you knew the time of arrival. This is a flight we get regularly so being charged 30 euros extra every time is poor. I will not use the service again when your competitors do not charge this fee.

Pros: The efficiency of Pedro and BEatrice

Cons: The cost of the additional insurance!!

Pros: Fairly efficient

Cons: Almost bullying tactics with regards to trying to sell extra car insurance even when I Saidididnt want it When I booked the car it said pick up was in the airport After I booked it said it was a shuttle . This is misleading The time I had to wait fir a shuttle The nature of one of the sakes team . Lying that if there were marks on the car I wouldn't be able to claim on my insurance Very unclear as to where I needed to pick up the car and no one to meet me at the arrival hall