Turisprime at Faro Airport

Pros: TurisPrime Car hire where outstanding. Safe to say, the best car rental experience I have had yet while travelling in Europe.

Cons: Everything.

Pros: Convenient, price-worthy, shuttle was hard to find but driver was fantastic!!! Eduardo made the whole experience great! We loved him, and therefor truly will come back!

Cons: Nobody answered the phones when we arrived and called several times. Was really hard to find meeting point for shuttle bus.

Pros: The staff were very nice!

Pros: Friendly staff

Cons: Everything on time

Pros: Nothing

Cons: Wasn’t in airport terminal per my request No shuttle bus - had to resort to a taxi with my 18 month old baby The office was closed when we tried returning the car and there was no key drop box - ridiculous.

Pros: Car was great on gas and prices were fair.

Cons: All went well except it was hard to find the rental car shuttle location - zero signage at the airport and lost 1 hour of time

Cons: There was damage on the car that they didn't mark down but they told me about it. When I returned the car the person went straight to the damaged areas and asked if I'd done it as it wasn't marked on the sheet. Fortunately I'd taken photos to prove it was pre existing.

Pros: Good service. Little difficult spotting the shuttle van as you don't know what to look for and the Phone is not being answered when we treed to reach you for more guidance.

Cons: Turisprime has not returned my deposit, it’s been two weeks

Pros: Short shuttle ride to collect vehicle. Efficient service, everything explained. Very nice car. Ease of dropping off car and transfer back to the airport without any delay.

Cons: Although shuttle driver was in the parking zone advised, it was a little difficult finding him as we were unaware of the vehicle type and colour and couldn’t identify the vehicle as Turisprime at first.

Pros: Speed and politeness of your staff excellent!

Pros: Pickup was perfect, everyone was friendly and professional.

Cons: This was seriously bad. Our car was inspected by a real wise-guy, who managed to find a pin-prick of a mark on the windscreen. I have a photo of it, which was hard to take because I couldn't see it through the phone's camera. "It's broken!" was his comment. Someone else should check the screen and see if they can find the mark. Fortunately, he was quickly overruled by a more senior colleague, but this obvious attempt to cheat us was very depressing.

Pros: Everything was clear and obvious.

Cons: Better to use not one but two shuttle busses to and from the airport.

Pros: Efficient and quick.

Cons: Extra unexplained charges. Told us we could add a driver by calling. Called to add a driver for the last day and were told we could not.

Pros: Good service would recommend

Pros: Be aware that Discover cars is under the name of Turisprime. The two companies don't pass information at times. People at the airport helped me know which shuttle to look for. I would not have known which agency to go to because Discover is not posted anywhere.

Cons: Price.

Pros: Car was clean and ready to go. Agent was very helpful and made sure we know about the toll system. Also answered all our touristie questions :)

Cons: Pickup point was a bit difficult to find. We weren"t picking the car after a flight. We arrived in Faro by train and so had to go to the Faro airport for the car and didnt realize it was not on the airport site but a short drive away. There was a shuttle waiting for us but I don't recall being informed that was the way things were going to work.

Cons: Being charged a different price to what’s on the voucher

Pros: Low deposit Clean car

Cons: None

Pros: Turisprime dealings were very dissatisfying. Try to forcibly sell the insurance again even though I had one . Then they charged me €75, saying it’s the toll fees and it will be refunded. Never did.

Cons: Turisprime. Forced to take the insurance again. Will not let you read the contract before signing. He just keep scrolling down asking to sign quickly even though there’s no one there to be served. Charged me€75 saying it’s the toll fees and will be refunded once you return the car. Never did.

Pros: Very good service, would recommend

Cons: I thought the front desk guy had an attitude and didn't make me feel very confident but the rest of the team were nice.

Pros: Every one very kind

Cons: The from window is not clean properly

Pros: The overall experience was very good. The price was unbeatable and the car was great. We got everything we had asked for.

Cons: I was pretty happy with the service provided. The only annoyance for me was that I paid for full coverage and was told that it was a third party and they would charge me first if anything happened.

Pros: Everything was very ok! I will use it also next time in aportugal.

Cons: Tried to charge me because there was grass in the boot. We were on a golf trip and no vacuum to clean it whereas it would have taken them literally 2 minutes to do it themselves. Will not use this company again. Also pickup instructions say meet in car P2 but not exactly where. P2 is a massive car park with several rental car desks.

Pros: Staff at Rental Office were kind and ensured all explained concerning reservation and vehicle. Nice to receive Hybrid as this kept fuel costs low. Vehicle return could've been improved as office staff weren't able to do the vehicle check immediately to provide the final invoice.

Cons: Unable to find Airport Shuttle - Staff onsite refused to assist. Upon calling, the Shuttle did arrive for what could've been a 5min walk but resulted in 15min wait & 10min drive. Clearer signage in Airport required.

Pros: I had a message come up on the dashboard to say 'coolant'. I emailed and said I was passing in 2 days so I would call in. They checked and assured me everything was fine.

Cons: The very only thing I wasn't sure about was when I returned the car they told me everything was OK but I never got any confirmation of the safe return of my car - no email. no receipt. As the car agreement came electronically when I took the car out, I asked if the 'safe receipt' would come by email - and I understood yes. But nothing came. The only thing that arrived was a credit into my credit card account was the deposit 18 hours after leaving the car.

Cons: Charging for highway tolls without giving me any details on where and when. The car developed a fault which impacted our trip.

Pros: Quick, hassle free, prompt shuttle

Cons: No problems!

Pros: excellent support and price

Cons: all is ok... nothing to complain about

Pros: Quick & Easy

Pros: Whet we were dealt with, took a while, agent was excellent, efficient.

Cons: Didn't get the car we booked, could do with more staff in the office.

Cons: Had to wait for a different car because the car I was originally assigned was given to the wrong customer.

Cons: for the pick up : I had to wait 30 minutes for the bus to arrive. I have tried calling on the number provided but no answer at all. This is very unprofessional to me. First time when this happens to me.

Pros: price

Cons: distance from airport

Cons: That the car provided had a technical problem with the fuel meter.

Pros: Absolutly nothing.

Cons: Everything.

Cons: The shuffle bus not driving before 9 o'clock. I wanted a Volkswagen Polo and I got a Mitsubishi. For me that's not correct.

Pros: Friendly and effiefficient service

Pros: A lot of improvement required as you can see from my scoring.

Cons: Finding the shuttle bus and slow car handover!

Pros: Friendly and efficient

Cons: Good experience

Cons: They didn't help with the situation.

Cons: We sakes for an upgrade to an convertible car, but they haven’t got convertible cars. A pity in Portugal ☀️

Pros: Everything was straight forward to deal with

Cons: The only slight issue was getting to the rental place, a bit of miscommunication

Pros: Ful review on rh the way turisprime caused us a medical emergency !!

Cons: It will be interesting to see if anybody picks his up

Pros: Not a lot. Car was filthy and damaged. Representative was very rude and unhelpful.

Pros: Arnaquer danger

Cons: Arnaquer danger

Pros: Absolutely nothing. Scam of a business and will be seeking legal advice to press charges.

Cons: I was scammed by Turisprime and ended up being charged over €1,000 for three days of a car rental.

Cons: Not very friendly but very efficient. Company needs to clarify where exactly to get the shuttle at the airport and to tell people rental company is closed from 12-14.

Pros: The rental was an easy process.8

Pros: Courteous and friendly

Pros: Professional and courteous Employees.

Cons: They charged me 475 in total for a deposit, and now they are telling me that deposit was only 175 for fuel and tolls, and 300 euro was not a deposit but a insurance (even though i didn't want one from the beginning) and that these money will not return to me.

Pros: Anything, they are scammers, taking money for no service

Cons: SCAMMERS

Pros: Nothing

Cons: Late picking us up from terminal.Attitude of the staff.Time it took to complete hire having pre booked and paid.The insistence of taking out further Insurance having already done so on booking (declined) condition of the car.Having to photograph all the damage on the vehicle not listed on the contract in vertual darkness and while the car was wet.Having to wait a further 10 minutes while the car was being cleaned,not that you'd have noticed,it was filthy.

Pros: Not that much I'm afraid.

Cons: Just not as efficient as some of the other companies we've used at Faro.

Cons: Disappointing service, when we dropped the car off we weren’t told the shuttle bus was not available, so we stood there for over 10 minutes along with others waiting for the bus . When we asked about the bus we were told it was in the garage and it was a 2 minute walk to the airport. Considering there were multiple cars available we weren’t offered a lift to the airport. It wasn’t too much of an issue for us as we didn’t have small children or a lot of luggage. Road was very busy. Not good!

Pros: Lady at the desk was helpful - But waiting was far Too long. Same at delivery

Cons: Far Too long time waiting. Car A/C Did not work Well. Was Hot. Breakes were sensitive. Car was Very damaged exterior.

Cons: Difficult to find pick up point and very slow to collect car

Pros: Car had a puncture when picking up Additional driver charges incurred Additional protection of insurance were added despite having it done earlier online

Cons: Extra charges were added

Cons: They tried to convince me to pay for another insurance which would have been 16 euros /day extra. Kept telling me that I don’t have an insurance even though I was showing the agent the documents I was sent by discovercars. Also they charged me about 20 pounds extra on the spot instead of what I agreed to online

Cons: Disorganised at the airport. No proper designated collection point and when I called the office to ask they gave me the wrong information. When I questioned this after we finally found the bus, they said "normally......." so if this is the case normally - why change?

Pros: Auto Niet ontvangen... Gelieve mijn voorschot terug te betalen!!!!!!!!!!!!!!!!!

Cons: Oplichters!!!!!!!!!!!!!!!

Pros: The car was nice and new and had a satnav built in which was great. I don’t think it’s very well maintained though as it didn’t manage to even accelerate up a hill.

Cons: Pricing. Quoted €78 with a deposit of between €240 and €400 ish, but when we arrived, we had to either pay a deposit of €1500 where damages were deducted (a scratch would have cost €400), or pay a non-refundable €150. The €78 car ended up costing me €263. You also have two more deposits to pay, tolls and fuel, so the total hire was over €340. Although, I will get some of that back I assume.

Pros: New car, very clean

Cons: Waiting time to collect car

Pros: Car return process was a joke. Never again

Cons: Pick up and especially the return. Having the return office only opening at 9am is absolutely garage

Pros: Very little.

Cons: This is the first and last time I will use Discover Cars or Turisprime. There was no car there when I arrived. When it came 15 minutes later I was greeted with “I’ve been here since19.30! It’s going to cost you 30 euros for being late.” My flight didn’t even land until 19.35 and with the number of flights and checking due to Covid it took over an hour to get through security. They had my flight details I don’t understand what the problem is with this. This was just the beginning of the issues.

Pros: Dealt quickly with handing over the car.

Cons: Very unclear how to access the shuttle service. No obvious meeting point. Phone number listed in rental voucher was out of use. The price paid at the desk was higher than the price stated on the rental voucher because of "taxes". Taxes should be stated in the voucher when purchasing.

Pros: Pleasant staff

Cons: Was waiting half an hour to be picked up because after I called to be collected from the airport and waited 20 minutes, called again and the guy said he had come to collect then waited for 10 minutes then left again. He was in an unmarked van and made no attempt to find us, speak to us etc, just sat there waiting for us to somehow know he was there. Then he left! Where did he think we would have gone? He had to come back again and get us.

Pros: nothing

Cons: hidden costs

Pros: Niets

Cons: Biedt geen oplossing, kortaf.

Pros: Fast and courteous

Cons: They dont answer the phones

Cons: phoned at 10am and was told would be collected from the airport in 5 minutes, called again after 20 mins then three more times but call wasn't answered, eventually answered at 10.45 and was told be there in 5 mins and were sort staffed, only two people working, got picked up at 11am

Pros: Girls at the front desk are nice and all the process was smooth

Cons: Wrong information about the pickup place and

Pros: Quick and easy

Cons: 386 euro charge for a puncture I am still trying to recover from discover cars

Pros: Cost was cheaper than the alternatives. I emailed Turiprime during our hire period to flag the engine warning light problem, asking if they could provide a replacement vehicle or explain what we should do in a breakdown situation and received no response…..

Cons: Vehicle had numerous dents and scratches, smelled strongly of cigarette smoke, had an engine warning light on (and performance impacted as a result, leaving us worried about breaking down all holiday, especially nervous during the return trip back to get our flight home), and the front windscreen washer didn’t work (poor visibility in dry dusty conditions, so needed to manually wash the window several times from the outside during our hire period to maintain safe visibility whilst driving).

Pros: After being picked-up, in person-service was very friendly and staff was availabile to solve any issue with my booking.

Cons: Right at the airport I was 1 hr to get the shuttle bus and it was by mistake that I was picked-up. I was at Faro Airport, and I called the numbers provided in the voucher, but they were from Lisbon and after one attempt, they did not work anymore. Local numbers were not available. Information about where to find the shuttle bus at the Faro Airport was from Lisbon Airport.

Pros: Female manager was good.

Cons: Person serving trying to tell me I had to get a motorway pass for €65 euros.

Pros: Fabulous!

Cons: Nothing

Pros: nothing

Cons: see notes below

Pros: Quick and polite. Clean car as well!

Pros: Absolutely horrible service. The reps were rude and I lost my rental as I was late because I couldn’t find the rental shuttle. They didn’t even try to accommodate me with another rental

Pros: Disgusting service will never use again

Cons: No spare car seats.

Cons: Your agent had the wrong car park for the pick up point on our instructions

Pros: The car was immaculate.

Cons: The location pickup is not correct and I was an hour waiting for the shuttle with no contact.

Cons: It was terrible, woman in tourist prime would not provide any support and help, she only speak as a robot that she is not responsible for nothing, in case you wouldnt lost your money please do not rent via this company nothing!!!!

Pros: Kindness and efficiency

Pros: As above.

Cons: The cost for a transponder was 40 euros which I thought was a bit steep!

Pros: Quick and efficient - not got full marks as not based on airport

Cons: Not being based on airport

Cons: Car was damaged all down one side when collected and I was worried they would try blame some on me. And the pick up collection could have been faster. Was waiting around 45mins to be picked up to go collect the car. Apart from that good

Pros: Fast and efficient drop-off

Cons: Pick-up representative was slow in processing paperwork and generally not customer service oriented.

Pros: Drop off was not friendly at all the lady in charge was not helpfull let us wait unecessary long and not friendly at all.

Pros: Friendly and efficient staff

Pros: Very good price

Pros: Quick, efficient and very cost effective

Cons: Quite a few marks on the car and it also had the service light on when I collected the car, but I didn't do much mileage so no problem.

Pros: nothing apart from car provided was very nice

Cons: attempt by Turisprime at pressurising us to take out there full insurance package at around £170 saying without it the car is totally our liability for any breakdowns, punctures, damage if not our fault caused by a third party etc and being told the cover offered online by discovercarhire would have been worthless if we'd have paid it to the extent we hardly used our rental car and use Uber most of the time instead

Pros: Cheap

Cons: That'll be a list: Employees were mean, if not rude. I have never had worse customer service in my life. Apparently the insurance wasn't included even though the discover car hire voucher clearly stated that it is. There was an extra charge for using the motorway that wasn't mentioned upfront. I wouldn't recommend this hire company even to my enemy.

Pros: great car and great customer service

Cons: i purchased the car insurance with the car online thinking it was with the same company only to be told not and a bit of scare tactics were used to try and sell me another insurance. it should be made clear on the website where you are buying g the insurance from.

Pros: The shuttle bus journey was quick.

Cons: The agents, in both case at pick up and drop off, were rude and with a bit of attitude. In particular at pick up, because the amount of deposit was different with the voucher at the moment of booking, I asked for explanation and the lady at the desk replied to me: this is my rule that’s why is different from what you find with an online broker . I think if customer get different information online and then at the desk, it’s quite appropriate to ask for clarification.

Pros: Quick, friendley and professional service

Cons: Less good signage in the terminal towards the rentaldesk pickup

Pros: Friendly, efficient, made us aware of the potential add-ons but didn't force them.

Pros: Returning was no problem

Cons: Picking up the car was a nightmare. I won’t use them again

Pros: Polite service nice car easy meet and greet

Cons: When arrived at the office was told they had no car for me and was waiting for one to be returned so I could have that.

Cons: Unfriendly staff , depot difficult to access off motorway

Cons: We were charged 30 euros for picking up the car at 20:30 which we were not made aware of on booking. On booking, you knew the time of arrival. This is a flight we get regularly so being charged 30 euros extra every time is poor. I will not use the service again when your competitors do not charge this fee.

Pros: The efficiency of Pedro and BEatrice

Cons: The cost of the additional insurance!!

Pros: Fairly efficient

Cons: Almost bullying tactics with regards to trying to sell extra car insurance even when I Saidididnt want it When I booked the car it said pick up was in the airport After I booked it said it was a shuttle . This is misleading The time I had to wait fir a shuttle The nature of one of the sakes team . Lying that if there were marks on the car I wouldn't be able to claim on my insurance Very unclear as to where I needed to pick up the car and no one to meet me at the arrival hall