Yes Car Hire at Faro Airport

Pros: contact and reliability

Pros: Drop-off time not very flexible. Afterwards did we an invoice of services that we did not use for example Road Taxes for places we have not been. We were also Charged for delivery of the car earli even though we had made an agreement about it. And we were not informed about it. They have withdrawn 50 euros from our bank account. There were no air enough in the tires.

Cons: Easy to find, easy to get the car.

Pros: Great service and value for money

Cons: The rental had no car play which considering everyone hiring a car would use Google maps is surprising. Apart from that everything else was great

Pros: Friendly, professional & helpful.

Cons: Nothing - all good.

Pros: Very good agents knowledgeable and friendly

Cons: Nothing

Pros: Easy Pick up and Drop off location

Cons: Not a quick return of deposit

Pros: Good value, easy drop off.

Cons: Pick up had a bit of a wait, rushed through forms regarding existing damage, but everything was handled correctly

Pros: Quick efficient cheap

Pros: Quick and efficient

Pros: no attempt to push excess insurance

Cons: Was not shown around car to explain various instruments/operations eg satnav screen, only 1 person working so had to wait a bit for service.

Pros: Convenient on-site pick-up and drop-off. Friendly staff.

Cons: Only given 15 minutes to inspect the car and leave the car park - not enough time to familiarise with controls, setup satnav etc.

Pros: Everything really, no complaints at all.

Pros: Car was clean and in good order

Pros: Very friendly staff, easy to collect and get on my way. What helped was tue ability to pre-register my details.

Cons: Nothing

Pros: Quickprocess

Cons: Nothing

Pros: good service

Cons: the car wasnt in the best condition- for example there were no water in the sprinklers

Pros: Fantastically friendly staff and very prompt service

Pros: Very nice agent.

Cons: Only one agent...which led to a long waiting time

Pros: They are very competitive prices and a great company with very friendly & helpful staff

Pros: Efficient

Cons: We thought by booking in online there would be no need to check through all the details again. This needs to be more clearly notified when checking in online.

Pros: Quick and friendly service .. guys were great

Cons: Nothing .. all good

Pros: NOTHING!

Cons: They refused to rent the reserved car to me due to a reason NOT stated in their contract nor in the website.

Pros: Fast and in a good price

Pros: Efficient Cost Ease of collection

Pros: Speed, convenience, transparency of fees

Cons: Early drop off charge. 7:00am not that early

Pros: No problems with the paperwork all very organised and once we returned the car the handover was quick and thorough

Cons: we had to stand in very warm sunshine for about 20 minutes before being served

Pros: Great value for money

Pros: Thieves & fraudsters ….

Cons: This nearly escalated , the agent was ignorant, arrogant, and an idiot . This is not over

Pros: Clean car. Great value.

Cons: When we arrived our booking wasn’t on the list. However they sorted it pretty quickly and we were on our way within a half hour.

Pros: Loved my car

Cons: They possibly need more staff, those boys are working frantically

Pros: Good value for money and excellent customer service

Cons: Nothing

Pros: Good service on drop off

Cons: At pick up I had to wait two hours, only one agent for many customers waiting

Pros: Fasr, efficient and pleasent service.

Pros: Quelques légères bosses, et petits accros mais rien de grave a l'utilisation.

Pros: They helped us even with card issue. Really helpful

Cons: Nothing they were brilliant

Pros: Friendly efficient

Pros: The process was easy as ABC

Cons: Nothing

Pros: Would use again

Pros: Very good

Cons: Very good

Pros: Location of pick up and overall cost

Cons: Quality of car

Pros: Personnel efficiency!

Pros: Cheap although several hidden costs including a €30 early drop off fee for drop off 30 mins before the opening time, everywhere else would have a key drop facility

Cons: Took an hour to pick up the car

Pros: The car itself

Cons: Extras added to bill - specifically cover in Spain.

Pros: Agents were really good, efficient and helpful

Pros: Friendly and quick

Pros: Was 3rd time we use Yes Car Hire. Always good, friendly staff and no hidden ways to earn extra money.

Cons: Nothing

Pros: Nice people that thought along with you. Nice car too!

Cons: I didn’t feel comfortable having to hand them my creditcard to fill in information on their laptop and have them reserve €2500 on it. That’s too much. Also had problems finding them on the airport.

Pros: It was a very good car

Cons: I was charged fake fees by the company, an out of hours drop off fee despite the time not being out of hours

Pros: Did the job

Cons: Too many hidden surcharges with 2000 euro deposit 🤔 and somehow it takes 2 weeks for them to put the money back

Cons: High deposit paid on credit card.

Pros: Easy to deal with and car was in good condition.

Pros: Friendly staff who are kore than willing to help

Cons: Charged £30 because my flight arrived outside of normal working hours

Cons: Had to repeat most of the pre booked information at point of collection. Took about an hour to get car on the road

Pros: Efficient service

Pros: Quick and easy, very helpful staff and great value

Pros: Useless

Cons: Useless

Pros: Quick and easy

Cons: Nothing

Pros: Very efficient , friendly and quick

Cons: Nothing!

Pros: EXcellent Excellent service , easy check in and pick up

Cons: Nothing

Pros: very helpful staff. fast service. car was clean and very good condition.

Pros: Convenient and quick

Cons: Nothing really, price could have been slightly less but you get what you pay fir, we were very happy!

Pros: Very friendly and efficient service

Pros: They were polite and helpful and once we had found where they were the process was pretty straitforward. The car was clean and full of petrol but had quite a few scuffs and minor dents which was a little disconcerting. Returnbing the car was very easy.

Cons: The time it took to find them and they keep your deposit for too long. The car was very basic, no USB or bluetooth

Pros: Very quick service and convenient for the terminal.

Cons: Only one desk so if there were lots of customers you may have a delay.

Pros: Accueil au top, rapide et facile à trouver, bonne voiture économique.

Cons: Paiement de l'autoroute Faro-Albufeira et une place de parking pour 20 €...c'est cher.

Pros: What I’ve previously stated.

Cons: There was nothing to complain about.

Pros: João was excellent when we collected that car

Pros: Fast, Friendly, good service

Cons: I got what I consider "the wrong car" a 7-seater described as a Ford Galaxy or similar and I got a Dacia Jogger. So I am not going to use them again

Pros: Car was okay

Cons: Hidden costs

Pros: The agent was very helpful when we eventually got served.

Cons: The 3500euro security deposit was a worry and other hire companies in Faro do not demand it.

Pros: provided a terrible service and we will never use this company again.. €50 out of hours fee. They had gone home!! They contacted me before the flight asked for the flight number so they new we was coming.. they ruined a perfectly good holiday leaving myself two children and my pregnant wife stranded at the airport.. We we arrived back at airport on the last day.. not even an apology!! Just some kind of justification for not being there! We was paying extra, for them to be there.. it’s shocking

Cons: There wasn’t a service provided!! They Wasn't there when there supposed to be there!! They contacted me independently and asked for flight numbers etc.. they new what time the flight was landing etc.. When asked - not even a sorry!! Between the whole family we fly out and hire cars 16 times a year!! Never have they seen this happen!! I most certainly will never use this company again!

Pros: Efficient service and pleasant staff.

Cons: It was a bit pricey for the size of the car.

Pros: Quick and friendly

Cons: Some miscommunication about payment method, but really quickly resolved

Pros: Drop-off was especially efficient

Cons: Tank was slightly under half & I was worried I'd be charger if I returned it at the same level

Cons: When I returned the car, I did not receive any confirmation about the return and especially about the condition in which I am returning the car.

Pros: The people I dealt with were professional and friendly, the car was fine and the actual airport pick-up as opposed to a shuttle service might be important to some people.

Cons: The initial pick-up outline wasn't completely clear. I was expecting a shuttle bus and stood around for a few minutes before realising Yes cars are actually at P4.

Pros: Friendly staff

Cons: Queue, wrong car procided

Pros: Quick and efficient

Cons: Quick and efficient

Pros: Friendly staff

Cons: That we had to return to Faro 2 weeks after we picked up the car as the insurance had run out.

Pros: I put wrong petrol, they didn’t give enough information to pick up another car. Only had my fone on me, they didn’t have contactless payment over the desk. Had to travel 2 hours to pick up my bank card. I didn’t know I had to pay straight away to pick up another car after giving €2.5k deposit. After making the payment, no invoice or receipt till now for what I paid.

Cons: I put wrong petrol, they didn’t give enough information to pick up another car. Only had my fone on me, they didn’t have contactless payment over the desk. Had to travel 2 hours to pick up my bank card. I didn’t know I had to pay straight away to pick up another car after giving €2.5k deposit. After making the payment, no invoice or receipt till now for what I paid.

Pros: Returning the car. It was quick and easy.

Cons: See above comments

Pros: Great staff, easy pickup

Pros: As above

Cons: Insurance charge was high and it was not clear what it covered

Pros: quick and efficient

Cons: ripped me off on toll charges

Pros: Overall service

Cons: Only one key without remote

Pros: Good Price, quick pick up and return

Cons: The VW up was 3 years old hard driven and had over 60k kms on clock, It also had many marks and dings

Pros: friendly & professional

Cons: not very clear signage at the desk to direct to the correct queue

Pros: The car was clean and in good conditions

Cons: No desk. Hard to find. Problematic with the cards. They don't accept debit card, doesn't explain very well on the website. They ask you for more money for full insurance...

Pros: Ana was extremely efficient and helpful.

Cons: There was no-one at the desk when I brought the car back and I had to make several phonecalls.

Pros: value for money

Cons: nothing

Pros: Speed and easw

Pros: Efficiency

Cons: Trying to locate the collection point

Pros: Excellent value for money.

Cons: Car wasn't available for collection, approx. 45mins wait time, due to our flight arrival being changed to an earlier time.

Pros: Friendly helpful receptionist,

Pros: The experience is sometimes not a great start to your Holiday..But with Discovery Car Hire it made me SMILE..😁

Cons: I was slightly confused coming back into the right entrance at Faro Airport..Had to pay €4.50 ..But more care next time .🤣

Pros: Very friendly and helpful staff who explained all the essentials. There was no picking over the vehicle at the end of the hire, just a walk around to sensibly decide if there was any damage.

Cons: Nothing, everything was great.

Pros: Friendly staff (both times)

Cons: Obvious dent in the car not present on the pick-up paperwork, had to point it out. Seemed like a scam to me.

Pros: Easy to complete at the office and friendliness of the staff, especially when returning the vehicle.

Cons: Can think of nothing that I wasn’t happy with

Cons: Inflexibility - my brother in law arrived the following day and it proved problematic to add him as a driver even though this is what I was advised to do by the yes rep

Cons: Location of collection and waiting time

Pros: Friendly staff who took time to explain about various aspects of driving in Portugal, especially the motorway tariffs

Cons: There were a few small scratches on the vehicle when I collected it, which I had to photograph and make sure these were all marked up on the agency documentation that these were present when I first collected the car. So this took a bit of extra time on collection. And the instructions on where to find the car hire desk were not clear; better directions on the paperwork would have been helpful so we knew where we were going when we landed.

Pros: Friendly, efficient

Cons: CAr was a bit dated. No cruise control, crank back windows, no automatic door lock (had to always go to drivers door to lock/unlock)

Pros: Price and efficiency off staff no hassle

Cons: There was a bit a que to pick the car up but not the fault of the staff an awkward customer

Pros: reasonably fast, friendly, drop-off fine, communication good

Cons: hired at night and many scuffs, dents in car not shown on car diagram by Rep but he seemed to say he agreed when I pointed out so took photos and accepted, noticing in daylight many more marks, but car overall in good condition and ran well and no problem dropping off so ok. The return car park could be highlighted more as went to P4 in Faro and should have been P1 cost 4.5euros for 5 minutes. my fault but maybe emphasise on pick-up. Good really

Pros: Efficient agent

Cons: Rental desk want manned all of the time

Cons: The walk to the desk was very far and didn't realize how far the walk would be with all of our luggage. Had I known, I would have left my family at the gate, picked up the car, and met them. Also, the Renault Traffic 8 passenger van is really uncomfortable and shouldn't be offered. There is no aircon in back, the seats don't move, and it's a great car.

Pros: Very polite and easy to deal with. Will be booking again next year

Cons: All good

Pros: Professional

Cons: Fast and efficient

Pros: Friendly agent, short wait time, car ran smoothly with no prob, included a transponder for the toll road, no 'hard sell' on extra insurance

Cons: Prob a few too many scratches on car already and although this did NOT become an issue there was the worry that it would! They also overlooked a crack in the drivers side mirror when we collected the car. We were given a Punto as "an equivalent" to a Polo, and in my opinion it is a smaller car. Maybe clearer instructions for finding the desk as, inevitably, we walked the wrong way to the special 'car rental' area.

Cons: Never go through an agent website!

Pros: decent value assuming nothing goes wrong

Cons: Do you possibly know of anyone travelling from Tehran/Karaj to Vancouver in the near future? There is a light and small package that will be great if can be brought along.

Pros: Friendly, efficient and customer orientated

Cons: Nothing

Pros: They were friendly and quick on the return as we had to get to our next flight.

Pros: Delivery and collection to Villa.

Cons: Car seating did not match booking.

Pros: Automatic car provided to me.

Cons: Car was severely lacking horsepower to accelerate above 30 kilometers per hour.

Cons: Car was over 5 years old with internal parts missing. Lots of dents and scratches on the outside. Warning lights in perminantly. On the return I was told I owed another €15 in tolls which had to be paid in cash. I had already paid 20 and when I asked for a breakdown I was told to email

Pros: The help at reception

Cons: The only key I was given could only lock or unlock the car by putting it in the driver side door i.e. no key operated central locking button.

Pros: Good service

Cons: Nothing

Cons: Car was there, complete on time and helpfull

Pros: exellant

Cons: free for all when picking up car

Pros: Very efficient, helpful and friendly

Cons: The instructions to find P4 are wrong. They should say - On leaving the Arrival / Luggage collection lounge turn LEFT to exit the airport building. You will see a sign for P4. Go to the isolated building in this car park. The building could have a sign on it - CAR HIRE PICK-UP