MillionCarHire at Faro Airport

Pros: Helpful and efficient at the desk

Cons: Many of the existing scratches and marks were not noted on the inspection report

Pros: Nothing

Cons: Wrong car given Car was damaged Bumper was falling off Guy at desk was rude

Pros: Everything !

Pros: the agent was extremely rude and spoke polish to his colleague and was not helpful at all.

Cons: the cost basically doubled. the agent added in a huge charge for beacuse i only had an Amex card, extra charge for after 8pm check in even though it was 8.02pm when i checked in and also added in a charge for tolls. went from 360 euro to 630+ euros. i walked away in disgust.

Pros: Very good service

Cons: Pretty straight forward no issues whatsoever

Cons: -10 days after I drop-off the car, the guarantee (1500 euro) still not refund, even everything was ok when drop-off the car ☹️ -very difficult to find "Million Car Hire" în Faro Airport, in fact is called " Local Cars Algarve " - front seats dirty when pick-up the car ☹️ - high milleage car (almost 90k kms) - you have to drop off the car 15 mins before target time (not earlyer ), or they will ask you to pay the parking ticket ☹️

Pros: Checked the car upon return & deposit was returned within hours.

Cons: Quite slow - but the same as the others . Mainly due to preparedness if customers. Still very paper based.

Pros: The worst experience that I could ever have!!!

Pros: Nothing to like

Cons: Car was in very bad condition had bumps and scrapes all over it. Final nail in the coffin was being charge €50 for car not being clean when I returned it. I am not exaggerating when I say it had about 10 grains of sand in the footwell of the back seat. Refused to pay and result in long deal at airport. Will never use Million again and as a result will not use discover cars again.

Pros: Process was pretty smooth in collection, quality of car was excellent ( brand new vehicle with little miles on the clock.

Cons: After completing paper work you have to wait for the rep to go off sight to collect the vehicle which I’ve never experienced before rakes about 10 minutes. Another first was being told to make sure it’s clean before returning or it’ll cost £50 ! Yes a lot cheaper to do it yourself but when holidaying in the algarve sand in the boot and footwell is a given! Other companies used over the years have never given a warning like this before (must be a new thing?)

Cons: I was absolutely ripped off regarding slight wear and tear damage on the bottom of the bumper

Pros: I didn’t like anything about my hire I would like to form a complaint

Cons: The customer service on collecting the van and dropping it of was disgusting and I would never rent of you again

Pros: Nothing

Cons: The fact that they stole me by imposing me to take a 160€ Insurance because they only accept credit card and not debit card. Apparently they can’t charge 1500€ on a debit card. How strange as other rental agencies everywhere in the wolrd can do it thru a debit card. Worst experience ever.

Pros: The car offered was relative new, good service

Cons: the car key did not had a remote control to open and close the door.

Pros: We had no problems with the car. We picked up the vehicle relatively quickly and the return was even quicker. We would use Million Car Hire again in the future.

Cons: We had no problems with the car. I would have given a 10 had it not been for the attitude of the staff member we collected and returned the car to. He wasn't rude, he just wasn't very courteous. The car had more damage than was marked down on the sheet but we took pictures and made him aware and these were added without any problems.

Pros: Very little

Cons: Long wait to collect car. Surly service. Multiple existing marks and dents on car.

Pros: Nothing

Cons: Had to wait outside in the heat while the consultant argued with customers before me in line, the car was an Opel not a Mercedes (huge difference I could of rented much cheaper elsewhere had I known it would be this brand) the car was damaged all over the engine management light was on, the brake pads were metal on metal and when I told the assistant he tried to fob me off that it was the bake pad wear indicator (I own a car dealership so the wrong person to try and bulli$#|t).

Pros: Good pick up drop off on site and reasonable value for money Good to have motorway gadget provided in car for ease

Cons: Cars should be regularly checked eg tyres and pressure

Pros: The condition of the car was good.

Cons: > Being asked to pay an extortionate €30 for a a transponder - never had to pay so much before > This had to be in cash - never been asked for it in cash > Being charged €170 for a chip that companies such as SurPrise or DriveOnHolidays would never charge for > Being asked to wash and clean the car before return - again never had this. Isn't this what they are paid for?! > Being made to wait 20 minutes for someone to turn up to inspect the car. Sharp practices and I won't recommend.

Cons: Charged me 25euros for a tiny amount of sand. Couldn't help but think I was being robbed. Also charged me 30 euros as I delivered car 4 hours early as my flight had been cancelled

Cons: The man that served me abs my children was so rude. Tried to charge us more wanted some money in cash. Was agree I e Id like to make a complaint pls -

Pros: They came true on what was offered

Cons: The employee was not polite

Pros: No hassle and a top quality clean car

Cons: The 3000euro deposit

Cons: Not very polite person in the desk

Cons: Having to return every month to renew

Pros: Staff were fairly friendly.

Cons: The car wasn't there when we got there. Then the car they did provide wasn't what we ordered. They are also no longer called MillionCarHire, they are called LocalCarHire.

Pros: Nothing

Cons: Threatened to fine us €50 euros if there was a grain of sand in the car on return. Threatened to fine us €30 if we returned the car 1 minute earlier than the stated return time. I have never been issued with these threats despite rental cars regularly around the world for over 10 years.

Cons: Taking money for damage to the car which wasn't caused by us....cheap price to rent the car and then get more money out of you by hidden terms etc.

Pros: Pick up was easily accessible, car was clean and quick service once served.

Cons: Charged extra for change of drop off time, there was no queue as such and people were just jumping as signs weren’t clear who was representing which car rental company. Was a bit of a free for all.

Cons: Charged for windscreen chip when pretty sure that it was already there. Found a lot of additional damage that was not picked up by the person renting the car when I did my own inspection.

Cons: Having to return to airport to have credit card entered in system, a round trip of 150 km. Being told exact time car would need to be returned. Agent tried to charge us 20 euros for being less than 10 mins early. Refusal by agent to sign to confirm that car had been returned in agreed condition. We will not use this company again.

Pros: I appeared a different company. It was not called Million Car Hire. Lower level car provided.

Pros: The car was as requested and clean with car seat as asked.

Cons: When we collected we were told we had to return the car before 8.30am or there would be an additional 30euro charge. We returned it early at 8.00am as requested and they then said oh no you’ve returned it before 8.30 and have to pay 30euros. We had a flight to catch and had no time to argue about how ridiculous it was to charge for returning the car early. I also had full insurance and they made me hold 3000euros on my credit card. Not a good experience at all.

Pros: Easy drop off.

Cons: They should have more agents working at peek times.

Pros: Rental Desk Representative was very helpful

Cons: Nothing

Cons: Very aggressive service assistant on return of the vehicle. Shouting at me and complaining that I had bought the car back too early! The flight was brought forward.

Pros: The car was clean.

Cons: Directions to the car hire cabin on voucher not clear, took us ages to find it. We had to wait for over 45 minutes to be served once we got there. The car was not in great condition, many scrapes & scratches. Then when we dropped the car back off I had €150 charged to my credit card for damage that was already on the car when we collected it! They have agreed to refund it but they should have checked their rental agreement before charging my card!

Pros: Car at airport

Cons: Wheels and tyres in poor condition. Extra charges

Pros: Everything was very good about MillionCarHire the car was clean and tidy the representatives were helpful and the price was very good. I will be using them again soon . Thank you for your service.

Pros: Easy to find, instructions on hiring. The car was just as easy as actually doing it.

Cons: Took longer than I expected when collecting the car as child car seats werent ready but it was a late night so we just wanted to get to our villa. Had it been the day time.this wouldn't have been an issue.

Pros: Straightforward and easy process

Cons: Nothing really

Pros: Easy to pick up and return

Cons: We paid €30 a day for insurance that was suppose to cover every bump, scratch, scrap and dent. In return of the vehicle we were immediately accused of breaking the window catches which we had assumed had already been picked up before we took the car. We were told we would have to pay which was confusing for us as we hadn’t done it in the first place and also we had paid premium insurance to cover everything that potentially got damaged on the car! Not sure if that insurance was really worth it?

Cons: The car we got had lots of body damage and when we returned it we were charged €100 for a tiny stone chip which we were unsure whether it was there or not when we got it.

Pros: Good value and easy drop off

Cons: Pick up was rather chaotic. Still not received deposit after 8 days and was told it would be 2 or 3.

Pros: I had a prompt initial service of taking payment, and providing rental details at the time of booking.

Cons: since booking the service went down hill to rock bottom, and their after care and follow up shocking

Pros: Prompt and polite

Cons: Nothing

Pros: Value for money

Pros: Very efficient helpful

Cons: Couldn't extend rentAl without going back to a airport.

Pros: Nothing.

Cons: Car was not the model ordered. Car had not been cleaned - it was covered in sand and suntan lotion and had a very bad sweaty smell. Every panel was battered and the car had 110,000km on the clock. Staff did not care.

Pros: Was reasonably quick.

Cons: no issues

Pros: Polite. Efficient

Cons: N/a

Pros: Very efficient

Cons: Car hire pick up point is very chaotic. CDW deposit was probably more than the car was worth

Pros: Reasonable rental rates.

Cons: It took a long time (over 1 hour for the representative to meet so I could pick up the car). The location of the office in the airport was not clear. The car was older (5 years) than what I'm used to with hire cars.

Pros: The desk guy did what he needed to do as quickly as the paperwork would let him .

Cons: The Terms were quoted as "Full to Full " but there was only 1/8th in the Tank on pickup. This meant we had to detour to get petrol almost immediately .

Cons: The time to actually pick up the car and the car we were given was nothing like the description of what I had booked.

Pros: Staff pleasant and speedy

Pros: Easy to locate pick up and drop off points

Cons: Took far too long atvthe pick up point to collect car...not enough staff and the queues were badly managed it was like a free for all!!

Pros: Friendly staff

Cons: Had to wait a while for a representative to arrive

Pros: Value for money and nice representatives

Cons: Concerned about tyres and used crumpled dirty car mats that were a danger under the drivers feet

Pros: Very efficient friendly staff, very helpful, made the rental process easy.

Cons: A Vauxhall Vivaro is not a suitable similar car to a Mercedes Vito.

Pros: Nice car.

Cons: When booking online Filled out all personal details . When got to desk all details were asked for again and were handwritten on a form. The desk should have access to computer records. This would speed up the pick up process by about 80%. Very frustrating waiting in the heat and having to repeat information.

Pros: Ease of collection and polite and efficient staff

Cons: Nothing

Pros: Nice car to drive.

Cons: The Guy with the bad attitude!

Pros: So easy

Cons: Nothing

Pros: Car was clean and worked well.

Cons: Disappointed with the service received when returning the car

Pros: Good customer service from the on-site representative.

Cons: The older VW vehicle was not quite the Mercedes Benz Vito as ordered but the VW was perfectly serviceable for our needs.

Pros: The car was unsafe. It had holes in the passengers seats footwells. I believe it’s where tools are stored. They were broken and the plastic was jutting out and could have caused serious harm. The holes were visible and a carpet was thrown over them to disguise the holes. We got our feet caught in these every time we sat in the back.

Cons: Our flight was delayed by 4 hours as there was an incident on the runway. We telephoned Discover hire and Sent them 2 emails to that effect. The message was not passed onto Portugal staff. On arrival the staff were rude and unhelpful! Not sympathetic at the fact of the reason for our delay but kept badgering on about how inconvenient it was for them to come back to the airport with the car. I was told, The agent had to wake up 4 people so we could get our car! He was rude throughout

Pros: All of it, speedy, convenient, helpful, cheap.

Cons: Nothing.

Pros: The time efficiency of the staff was ok, if not a little rushed

Cons: The car I got was an absolute wreck, was 2000km beyond its service, scratches and dents all over it and not really in the class that I booked originally.

Pros: Vehicle was as described and service was excellent

Cons: vehicle was provided with fuel on empty. We prefer to have full to full.

Pros: The first guy was very friendly.

Cons: See comments above - I don't enjoy people trying to swindle me out of hard-earned money.

Pros: We were dealt with fairly quickly at pick up and drop and car was of good quality so good value for money

Cons: Staff attitude.we were dealt with the same member of staff on pick up and drop off. Was very abrupt and wasn’t happy that we had forgot the drop off procedure after a weeks holiday. His attitude did not match the logo on his shirt “ More than a smile “ I don’t think so.

Pros: Ease of booking

Cons: Ability to cancel or amend the booking

Cons: - confusion over booking - they didn't seem to have a record of it - poor quality infant and child car seats. The representatives wouldn't fit the car seats in for us. - unprofessional service in every way - they asked for an arbitrary payment for scratches which we disputed - how can this be professional??

Cons: Returns. When the agent went to inspect the car he approached it from the drivers side. Instead of opening the car which would have been normal, he went straight to the passenger side and before looking anywhere else pointed out some small surface marks on the panel above the door. It was obvious he was aware of these. The marks could not have been made without either damaging the wing mirror or roof. How many others have been charged 500 Euro for the same marks?

Pros: Efficiency, friendliness of staff and price. Drop off was very quick too.

Cons: Booking was for a Mercedes, appreciate the small print says or equivalent but still a little disappointing with the VW. After filling in the initial paperwork I was disappointed that the staff member had to then go offsite to pick up the vehicle.

Cons: Had secured a quote in England with cars seats for this to be increased by another 200 euros in Portugal by hidden extras not clearly explained. We all felt that we had been ripped off!

Pros: Friendly efficient

Cons: To hear about a pot. Cleaning fee after I returned the car

Pros: - great car in perfect condition - very nice and helpful agent

Cons: - childrens seats quite worn-out

Pros: Friendly staff and cheap rental. A bit slow picking up car but otherwise all good.

Cons: All was good

Cons: The cost of additional insurances

Pros: Nothing! Will not recommend friends or family

Cons: The local representative company (Local Cars)extremely unprofessional. We collected vehicle after dark, only discovered two days later some damage on the vehicle which wasn't pointed out. I rang them to discuss they just said it was our responsibility to check at collection. I stated that it was dark and not all was visible. Took photo's and emailed them, also got hotel management involved to facilitate within the local language. Company came back apologised said damage was there. They apologise

Pros: good fast service

Cons: the cars provided could be better looked after

Pros: NOTHING

Cons: Behaved like a dictator

Pros: pretty goodspeedy service

Cons: had to wait 20 minutes for rep to show up

Pros: Nothing

Cons: The car was poor and the pickup was terrible as I had to wait for 30 minutes in the car park with my wife and two young children.

Pros: Arrived when they said they would.

Pros: Helpful and efficient

Cons: It takes a while to collect or drop off the car but there is a queue and you simply make sure you leave enough time.

Pros: No queue

Cons: OK

Pros: Could be inp

Cons: Agent could do with more training

Pros: Professional and friendly

Cons: Nothing. I will suggest you send me some of your business cards so it will be easier for me to recommend you to all my friends who travel to Portugal on a regular basis, as I do.

Pros: everything was good

Cons: unfortunately we had to jump start it on the final 2 days as the battery was flat but it started straight away with jump leads so no problem

Cons: We paid a deposit and had a balance to pay, they made us pay full amount hence payed deposit twice, wouldn't accept that we paid a deposit

Pros: Everything

Cons: Nothing

Pros: Friendly service

Cons: No representatives there when returning car even though they did say they would be. Also not made clear when booking that you need €1200 deposit on card even though you take out extra insurance

Pros: Could get unlimited mileage

Cons: Everything else