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EPI Rent a Car at Faro Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The customer service is great 👍 the office is 5 mins from the airport by bus. The Volkswagon Polo we rented was nearly new and there was very little fuss over marks and damage which was refreshing. Overall a great price, a great service and friendly sraff.
Pros: I liked everything and rental representative Margarita was over the top cool in every aspect. I wish there where more helpful people like her in this world.
Cons: The rental representative Margarita made your company shine and wanting me to come back for more!
Pros: Fast, good English, they know me, good cars
Pros: Very friendly and efficient rep.
Cons: Hard to find them initially at Faro for the pick-up
Pros: SHUTTLE, LOCATION, CAR PROVIDED,PLEASANT STAFF, THEY DID NOT TRY TO SELL ANY EXTRA INSURANCE. WOULD DEFINITELY USE THEM AGAIN
Cons: I would say they could be just a bit quicker in picking us up from the airport...but it could be much worse 🙂
Pros: Fast, friendly no hassle.
Pros: Very helpful
Pros: 2nd time I used, service was excellent.
Cons: Car was as described,
Pros: Speedy and efficient service.
Pros: Great car, perfect for what we needed. Efficient service and competitive pricing.
Cons: EPI do not have any signage at the airport parking, which was a little disconcerting, but we waited in the same place for all the other pick-ups and the EPI coach arrived after a short while. Otherwise, everything was great.
Pros: The lady as the desk was so amazing quick and friendly
Pros: See above
Cons: After some 50 km an almost flat right front tyre. After inflation to 2,2 PSI it stayed ok.
Pros: Friendly and really helpful team
Cons: No issues and treated as a valued customer
Pros: Easy, nice and quick
Cons: It was some what confusing where to drop off the car.
Pros: Well explained & friendly. Didn’t try to sell us stuff we didn’t want.
Cons: Long wait in hot sun.
Pros: Rental agent was super
Pros: Very friendly rep.
Cons: Rep wasn't familiar with the navigation system. Tried to set up our 1st destination, but did not show how to do it. Should have spent more time with us on it.
Cons: In an emergency, the representatives were slow and ineffective to send me service, initially assuring me it would take no more than 45 minutes to send a tow truck and a taxi and taking over 4 hours. I had to sit in the street during this time as the air conditioning unit in the car was broken. On multiple occasions I was yelled at for expressing mild frustration with the long wait and was blamed for causing the breakdown of the car, despite the car also refusing to start earlier in the morning.
Pros: Straightforward and helpful
Cons: Not clear where the pick up point was
Pros: New clean car
Cons: No car seat organised even though booked; hard to find where to go; no car seat on mini bus
Pros: Fast and efficient. Quality car also.
Pros: The staff were very efficient and helpful.
Pros: Friendly and professional. Didn't try to sell any additional insurance.
Pros: Additional driver for free Lower refundable security deposit comparing to other car rental agents
Pros: Quick service. Ended up being a private transfer to and from airport.
Pros: the pick up was quick and efficicient. Staff very polite and spoke good English. Was able to call and speak to representative when I had an issue with locked steering wheel
Cons: I arranged to drop off the car at Lisbon airport between 8:30 and 9am on Sunday morning. The guy meeting me did not arrive until 9 which was OK as I had plenty of time before my flight but I spent about 15 minutes calling all the 6 numbers at Faro and Lisbon trying to find out what was happening with no answers which was a little stressful!
Pros: Return was quick
Cons: They were busy and tired when I arrived. I waited 1 hour to be picked up.They offered me a bigger can than the one I ordered but I wanted a smaller car. The only one they could give me had done a lot of miles and had lots of bumps, dents and scratches.Then two minutes later they gave a newer car the same as I was having to other customers even though I had been there for over two hours.
Cons: Descriptions of Pick up and Drop off points should be expanded to be much more clear.
Pros: Very quick and efficient
Cons: Would have preferred to have had a full tank of fuel but it wasn't a big problem.
Pros: Great value!
Pros: Fast efficient
Cons: Having to wait at P4 Park
Pros: EPI excellent as always. Check in quick and efficient.
Pros: Friendly, efficient and right next to the airport
Pros: We've used Epi for many years. Totally reliable
Pros: Was busy when we picked the car up, but the line moved quickly. Car was parked out front. Would like to see more information about the tolls and the car transponder. When dropping off it was super quick and the shuttle was ready to take us to the airport. Great service!
Pros: Easy handling
Pros: Friendly staff, close to airport, good prices, second driver free, all round good service and we will use them again next time
Pros: Quick, friendly and efficient
Cons: Still waiting for documents re charges for damage to car when parked - without this I cannot claim on my excess insurance. ( completing this now to meet your review deadline so efficiency score would improve if I had the docts).
Pros: The service and the staff
Pros: Rep not at airport reception to meet us. We walked to EPI
Pros: 10 minutes to driving away the car… car was ready and waiting
Pros: Very friendly staff. Fast service. Not trying to rip you off with insurances.
Pros: Easy, quick and efficient
Pros: Quick and efficient service
Pros: Really excellent service, good price, professional staff - close to airport
Cons: Maybe could have a better sign to let people know where to pick up minibus in airport car park - multiple car firms advertised, inc an open desk, but not very clear.
Pros: Excellent 👌 and helpful when I had lost the key on my last morning. 👍👍
Cons: No complaints
Pros: Straightforward and ease of mind due to taking out full insurance
Cons: The staff were quite intense and a softer approach would have been welcomed
Pros: see above
Pros: Friendly collection and drop off
Cons: Did not appreciate the attempt to charge me for an out of hours collection - I waited 10 mins for pick up which pushed collection into out of hours. EPI supplied a car that would not reverse up a hill and the drivers side window would not wind up consistently. They refused to deliver a replacement car instead requiring me to drive 3 hours round trip without a guarantee of a replacement that would operate as expected. The Algarve is very hilly, not reversing up a hill is dangerous here.
Pros: The fact that they didn't do a hard sell for extra insurance and the agent was very friendly and helpful with regards documentation and advice.
Pros: Very very good, the car we got was quite new as well. We are very happy with it.
Pros: Good value, friendly, efficient
Pros: They are on time.
Cons: Not exactly informed all about the charges.
Pros: Fast service, New car, good prices
Cons: Arriving late till 22.00 is no problem and doesnt cost extra. Google states different office hours which creates confusion. Not really clear where you need to wait for the bus on p4 because there is no EPI sign.
Cons: 50 euros to drop off 20 minutes early
Pros: Car provided was in excellent condition and included very good upgrades which made driving much more pleasurable
Pros: We had to wait 5 minutes at Faro airport for the transfer car, returning the car was even faster! The car was in good condition and clean and it was upgrated!
Cons: Everything was okay,
Cons: Did not like the idea that 1000 euro was my liability for an dent or damage to the vehicle and then reclaim from discovery. I purchased full insurance from discovery and that should have been enough
Pros: Very efficient, helpful and friendly
Cons: Nothing really
Pros: Price and car
Cons: long walk to rental place
Pros: Okay because it was low season
Cons: Friendly service
Pros: There was only one person on duty when I returned the car. There was a little delay but the staff member did a great job of checking everyone in and shuttling them to the airport.
Pros: Practically no admin. In and out in just a few minutes.
Pros: The service overall was good but the 35 euros that was charged for an early drop off was a rip-off (You must be aware of how many early flights there are ) the driver was rude and he just watched me load my cases on the van which at 74 years old was difficult. If he had done his job and arranged the luggage properly he could have fitted a family of 4 (who were waiting before us) in the vehicle instead he made a separate journey which made us all late checking in at the airport.
Pros: Heel snel
Cons: De auto had schade
Pros: Not very much
Cons: Kept us waiting in the car park for 45 minutes. Finally collected us and then kept us waiting a further 45 minutes while they 'Cleaned ' the car!! Utterly ridiculous!
Pros: They were very fast, friendly and efficient. Two people on duty meant everyone was dealt with quickly.
Cons: The bus pick up point was quite a walk from the arrivals hall.
Pros: Very nice lady when I collected the car.
Cons: Car had a problem and I rang to ask for a replacement, which was agreed but when I arrived with the car the man there said he didn't know anything about it and he was very grumpy but gave me a different car. I was pleased when the nice lady was there today when I dropped the car off and it was very easy.
Pros: Friendly, helpful staff. Location near airport. Airport shuttle service.
Pros: friendly, positive,fast pick-up and dropping, price and second driver included in price.
Cons: the tyres at the front were not very good.
Pros: Quick transaction, good price, decent car
Pros: Agents are efficient and helpful.
Cons: Car maintenance very poor.
Pros: Quick and easy pick up and return of car.
Pros: Friendly and helpful staff
Cons: On the drop off they are on hurry to take out the car to wash to next customer and rush us out of the car and not let me double check my stuff in the car and was left a big child car seat and I did called to asks about to hold for me for 7 weeks and was quite rude to saying to me there was not a storage to hold that amount of time … it’s sad to hear that as I woke up very early with 3 children to travel to the airport , this was my second renting with them and the last one
Pros: Very decent employees who were hustling to help everyone.
Cons: Service was fine...two employees at desk, but misinformed customers made thier work harder. Over one hour wait...timing bad due to flights coming in at same time. Not enough cars for reservations...had to wait as cars came in.
Pros: The were friendly
Cons: No clear instructions on full cover insurance. When I said we took full cover he said we will see that when any issue comes.
Pros: Efficient. Friendly.
Pros: very efficient
Pros: So easy to do, knowledgeable staff and no messing around
Pros: Wonderful folks working there. Very helpful.
Pros: very efficient
Cons: it was all straight forward, no problems
Pros: very helpful & courteous staff
Cons: Had to wait a long time at airport pick up point because they didn't see any flights coming in. We weren't on a flight!
Pros: Very quick drop off.
Cons: Took too long to be picked up from the car park.
Pros: The car, the booking.
Cons: No pick up shuttle arrived for 40 minutes untill I called them. The lady at the desk was a bit "smarty pants" with me when I had a question regarding the car. Would not say it was upseting, but was a lack of customer service skills. Maybe this is the "european" way. LOL
Cons: Terrible place, make their money by charging crazy fees for existing damage to cars. Best avoided. Should he renamed Dick Turpin.
Pros: Super efficient, relaxed and friendly as always.
Cons: Very relaxed and friendly.
Pros: Both the woman who dealt with his at the pick up and the young gentleman who dealt with his at the drop off were fantastic. The woman who all of the issues and sorted all of the matters out after we were forced to rent for one day less due to airline schedule changes. She explained all of the issues very well and I was totally impressed. She was the best person in that position thatI have ever experienced.
Pros: smooth, easy process
Cons: place a little hard to find upon the return
Pros: Excellent car and very good service
Pros: reliability, professional and nice staff
Pros: Excellent car (new and a high spec model) and very friendly efficient service
Pros: Really please with communication as I was able to contact them on Whatsapp to let them know our flight was delayed. Other than that, as expected, quick, smooth and efficient pick-up and drop-off.
Cons: One big issue we did not notice until it started raining heavily: the windscreen wiper on the driver side seemed to be completely worn and was barely wiping any of the water away so I had to drive with limited visibility which luckily was all good in the end despite being dangerous. Please double check the wipers on all your cars before handing them out to customers, especially in a place where it rarely rains as they don't get used so much! Other than that, happy with EPI :)
Pros: Nice staff
Cons: Too long waiting time at the airport. Information could be given that we could easily walk over to EPI with no need to wait for the transfer car.
Pros: Friendly and efficient
Pros: We hired 2 cars, good value for money and the cars were fine for what we needed. Clean and basically in good condition, no problems with them.
Cons: Two things; the pick up arrangements at the airport aren't clearly signposted & we had quite a long wait on arrival. Although we paid the same price for 2 identical cars, one was significantly newer & in better condition overall. A slightly cheaper price for the older one would have been better.
Cons: We were told in an email from EPI that we could have 4 drivers. When we picked the car up, we were told 3 drivers was the maximum. When we mentioned the email, there was no apology at all for providing the wrong information to us. The reception team did not appear to care at all that the wrong information had been provided and simply blamed this on a colleague based at another office. Very poor customer care.
Pros: No hassle at pick up and a quick drop off
Cons: Car had some faults ie airbag and intermittent low oil warnings displayed
Cons: Rental prices have increased dramatically this year
Cons: Bit off hand when at the rental desk
Pros: Speedy pick up and friendly people
Cons: Waited for almost 20 minutes for shuttle to come back to Faro Airport
Pros: Very efficient and friendly team.
Cons: Having the base for the cars away from the airport car park wasn’t ideal but the distance is so short and the process very efficient that it didn’t really matter
Pros: The person at EPI was excellent
Cons: Rude staff
Pros: Very efficient drop off, car in good condition, staff clear and friendly. Collection from airport and drop back was prompt
Pros: Ladies were very friendly & helpful.
Cons: The Motorway daily charge just to activate was more than you’d spend on tolls - that felt like a rip off & so we didn’t use it.
Pros: Really good service, I wanted to avoid a rental company that was not based in the airport terminal however it was very easy to get to the EPI office with a smooth pick-up from Faro airport. The car was brand new and of very good quality. The staff were easy to deal with and I like the way they didn't take a refundable deposit in advance in case of damage. It is very expensive to hire a car these days but EPI offered the best price and the quality was excellent. Would use again.
Pros: Very good English and helpful.
Cons: A long walk to car park 4, esp when you don’t the way.
Pros: Really happy with the service and everything was as agreed and expected.
Cons: The car seats were a little bit old but not damaged. They were fit for purpose but could have been more modern. They were safe.
Pros: Easy pickup of the car, no hassle documentation.
Cons: Car had a very advanced touch screen system and so many options that send alerts, its was a bit overwhelming. I should have checked before leaving the rental agency, but there was no manual for the car in the glove compartment, that would have be helpful to have in hand. The drop-off at Lisbon Airport was a hassle as they have not actual physical location at the airport, you have to meet a rep in the parking garage. They are working to get a location but this would have been good to know.
Cons: Nothing to complain about 👍😊
Pros: Really quick and easy to deal with . Very friendly and we’re ready and waiting for us
Cons: Nothing . EPI were great
Pros: The car was in an excellent condition and staff was very friendly and helpful.
Cons: The price for rent a automatic operating car is a little high.
Pros: Very efficient, friendly and car was brand new
Pros: Friendly personnel it is pleasant to deal with. Clean car in good condition.
Cons: Had to wait for a while for the pick-up shuttle from the airport. Steep price for just activating the electronic toll device.
Pros: Fast and efficient, no extras, no upselling
Pros: Very efficient and helpful
Cons: Not a thing
Pros: Overall satisfied
Cons: There was not a quiet place to make a phone call to discuss a problem regarding the rental
Cons: Getting picked up from the airport on time
Pros: Good service and prices, without pushing unnecessary extras.
Pros: Perfect service, friendly agent.
Cons: Cruise control was defect, or only dummy?
Pros: Easy to rent a great car at a great price
Pros: Price compared with other companies. effficiency at car pick-up and checking out existing damage
Cons: Had to wait a long time to get ferried back to the airport
Pros: Fast service.
Cons: She told us if we became before 08.00 we had to pay 75 euro extra.
Pros: All good
Cons: A bit expensive but that’s the market nowadays.
Pros: Car was damaged on driver side
Pros: Our flight was delayed and staff waited in the parking lot until 1am so we could pick up our car!
Pros: EPI Car Rental was fast and efficient. Quick pickup and drop off. While I am not familiar with Skanda cars. The car we rented had 4k kilometers and had great performance and up to date electronics.
Cons: EPI Car Rental was fast and efficient. No hassle rental.
Pros: Nice car, friendly people, no issues
Cons: Bus wasn’t as obvious as I thought it would be but other than that it was a good experience
Pros: Always a great service with EPI
Pros: Very efficient
Cons: I left the car in the parking lot on the AirPort. No one was There to collect it. I had to leave the key in the car. No papers were signed. Plus I had to pay €35 for early drop of, But no one was there.
Pros: All of the above.
Cons: Dropped off at CAR PARK 4 ¬ at terminal. ( FARO)
Pros: Very friendly staff
Pros: Efficient and effective
Pros: friendly and explained the instruction very clear
Pros: Super friendly and really helpful - fast and slick service
Pros: Very efficient and service was prompt.
Cons: The car rattled the whole trip!
Pros: It was second car that I’ve rented from epi and both of them where in great condition
Pros: The only negative point was the radio setings were in Dutch and had to sort the language settings my self.nothing really important but…
Cons: Epi rent was 5 stars
Pros: Transport from airport to EPI office well organised
Cons: Office was closed at lunchtime on return of car, but we were earlier than arranged.
Pros: Really friendly!
Pros: Friendly, efficient, easy to book and collect.
Cons: Nothing - all good.
Pros: Very helpful team and fast turn round both ways.
Pros: good service
Pros: The staff was very friendly
Cons: Condition of the car, it didn’t have the boot lagged cover which is dangerous when you have lagged at the booth
Pros: A feeling of trust and honesty
Pros: Friendly and courteous agents
Pros: Nice perplex, naar to the airport
Cons: Theo charges 25 extra for picknick up, of we do net pay we don nog get the car. We are niet happy whit it.
Pros: Quickness of paperwork Efficient at pick up and drop off desk
Cons: Had to phone them to come and pick up from airport
Pros: Everything - service was fantastic, car was new, pick-up and drop-off were both excellent.
Cons: Nothing - all good.
Pros: The drop back service was very efficient.
Cons: Their staff were extremely rude and blatantly lied about “government regulations” requiring them to charge a daily rental for the motorway toll tag. When challenged on this they refused to give us the rental unless we signed their toll waiver or pay this hidden charge up front. They also blamed discover cars for non disclosure of this charge.
Pros: very friendly and helpful
Pros: Superb service.
Cons: Nothing to report.
Pros: great customer service.
Cons: Very good English spoken by all staff members
Cons: When given the contract of hire to sign at the pick up desk the diagram of the positions of damage history ie scratches etc was not filled out.This was a worry because all the minor damages could be viewed as my doing on return of the car. When I queried this the guy said he has the master copy of damage in the office. If the co.claimed against me i would have no redress because i signed a false contract.
Pros: Although EPI provided excellent service I think the cost of having to drop the car off half an hour before the office opens is scandalous. This was something to be considered when renting from them in future
Cons: Fast efficient service
Pros: Friendly staff, easy pick-up and quick service. The car was clean new and a good size.
Cons: Their office offsite of the airport - last time I rented a car at faro from a different company the car and rep was waiting for me in the car park, although I understand this is how they make the rental cheaper.
Pros: The whole process was so easy
Pros: Friendly and efficient
Pros: Good and friendly service
Pros: Efficient and friendly
Cons: They promised me a receipt by email for an additional payment, which has still not arrived after 10 days and many phone calls
Pros: The woman who helped us at the Faro EPI car rental agency was so kind and accommodating. We felt we were in great hands with her and the agency.
Cons: Nothing, everything was great.
Pros: Very polite staff, the car was impeccable and easy process on the pick-up and drop off.
Cons: everything was good, only the shuttle wasn't so easy to find.
Pros: EPI staff (lovely girls)
Pros: Friendly service, great prices.
Pros: Helpful and convenient
Cons: Transfer for a short distance off airport
Pros: Good customer service - collection & drop off. Offer of credit when the car was dropped off early. Good English spoken
Pros: Very friendly, good cars, easy to deal with and no pressure to buy extras.
Cons: No negatives.
Pros: Very friendly agents, smooth service (journey from airport car park to rental office was less than 5minutes), car was spotless inside (a few minor scratches on the outside)
Cons: Only improvement point would be some indication that you are waiting in the right part of the car park for picking car up - we only had to wait about 5minutes for a bus, but we did call to check we were in the right place
Pros: Simple, Easy and Friendly staff I was scared to hire a car aboard but EPI Rent a Car was amazing and their reviews are accurate
Cons: That we had to return the car with the same level of fuel which was half way, it would have been easier to be given a full tank and returned with a full tank but overall still amazingp
Pros: Clear and efficient
Pros: Quick pick-up and delivery, since we had a brand-new car no damage needed to be taken into account and luckily no damage during our renting period.
Pros: They company went out of their way to help us
Cons: It was a little slow when picking up the car - need more people processing.
Pros: Everything, couldn't have been better.
Pros: Great price, great car, great service. Thank you!
Cons: It was difficult to find the bus pickup point at the airport. Not signed within the terminal and we had to ask a few people for directions.
Pros: Attentive employee. Ease of picking up and returning the car.
Pros: Polite and quick
Cons: We weren't huge fans of the car, but it wasn't an issue, just personal preference. The cost of the rental kept jumping up every time we looked at the prices, so i would advise to bite the bullet and opt for this rental as soon as you see a good price!
Pros: Really nice people. Quick administration. Over sized car from what we booked.
Cons: Nothing. Would definitely use again
Pros: Good car, easy picking up and dropping off. When we returned the car, the shuttle bus had just left to drop someone else off at the airport, so rather than waiting they even took us to the terminal in the same car. Would definitely use them again.
Pros: Honest and helpful and friendly. Just out to get you on the road without trying to sell you all the other money making extras that sometimes comes with hiring a car.
Pros: The whole experience was pain free. I was picked up within a few mins of my stated arrival time, the car was waiting kn me, it took about 10mins in total from arriving at the office to leaving in the car.
Cons: The car was a new car and spotless. The staff were great at pick up and drop off. I had no issues at all. The car had an electronic transponder for the tolls, which save a lot of messing around. You cannot beat the price for a car, EPI were cheap, but really great.
Pros: nothing special tbh
Cons: - the maintenance of the car wasn't done or checked, I had redlights from the moment I drove away that the tires were not balanced (big differences between them btw) - I got an empty tank which is super annoying to receive a car like that, and when I gave back half a tank and asked if they would take that into calculation they said they couldn't. Felt like a rip off - You don't get a receipt confirming you handed back the car without any issues or damages which I find risky.
Pros: Quick efficient
Cons: Close to the airport with no hassle
Pros: Extremely friendy people, very trustworthy!
Pros: Chose EPI and was very impressed with service, car & price
Pros: Very quick and friendly
Pros: Staff fantastic
Cons: Nothing to dislike
Pros: Efficient and close to airport. Out of hours pick up, but everything went well.
Cons: The car was dirty. Poorly or quickly washed. The interior hadn't been cleaned after the previous customer. The clock flashed continuously and i couldn't adjust it to stop. This also affected the trip computer. The rear seat belts were tangled and trapped in the rear seat backrest. Otherwise good overall condition.
Pros: Very efficient and friendly staff. Excellent value for money. And particularly that there was no attempt to "hard-sell" excess damage insurance. This meant that the interaction was able to be very friendly and re-assuring.
Cons: One small thing would be a little map to show where to get the shuttle bus for the Office - we turned the wrong direction when we came out of the Arrivals hall
Pros: Efficient and friendly staff
Cons: Had to wait a while for a pick up from car park 4
Pros: Clear rental conditions and flexibility (car dropped at 5 AM without any trouble)
Pros: Every thing was excellent
Pros: Very simple process from start to finish
Cons: The only drawback was the gentleman who transferred us back to the Departures. He appeared to be rather unhappy in his job. Such a shame as that could be the lasting memory to many clients.
Pros: Very easy access to office. Service there quick & efficient
Cons: Fortunate to get a lift to EPI office with another driver going that way when we arrived. Otherwise very pleased with the quality of the car and service.
Cons: Charges when on to.e
Pros: Ophalen en inleveren ging vrij vlot.
Cons: EPI gebruikt je vluchtnummer niet om te kijken of je eerder of later aankomt.