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EPI Rent a Car at Faro Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Very nice lady when I collected the car.
Cons: Car had a problem and I rang to ask for a replacement, which was agreed but when I arrived with the car the man there said he didn't know anything about it and he was very grumpy but gave me a different car. I was pleased when the nice lady was there today when I dropped the car off and it was very easy.
Pros: Friendly, helpful staff. Location near airport. Airport shuttle service.
Pros: friendly, positive,fast pick-up and dropping, price and second driver included in price.
Cons: the tyres at the front were not very good.
Pros: Quick transaction, good price, decent car
Pros: Agents are efficient and helpful.
Cons: Car maintenance very poor.
Pros: Quick and easy pick up and return of car.
Pros: Friendly and helpful staff
Cons: On the drop off they are on hurry to take out the car to wash to next customer and rush us out of the car and not let me double check my stuff in the car and was left a big child car seat and I did called to asks about to hold for me for 7 weeks and was quite rude to saying to me there was not a storage to hold that amount of time … it’s sad to hear that as I woke up very early with 3 children to travel to the airport , this was my second renting with them and the last one
Pros: Very decent employees who were hustling to help everyone.
Cons: Service was fine...two employees at desk, but misinformed customers made thier work harder. Over one hour wait...timing bad due to flights coming in at same time. Not enough cars for reservations...had to wait as cars came in.
Pros: The were friendly
Cons: No clear instructions on full cover insurance. When I said we took full cover he said we will see that when any issue comes.
Pros: Efficient. Friendly.
Pros: very efficient
Pros: So easy to do, knowledgeable staff and no messing around
Pros: Wonderful folks working there. Very helpful.
Pros: very efficient
Cons: it was all straight forward, no problems
Pros: very helpful & courteous staff
Cons: Had to wait a long time at airport pick up point because they didn't see any flights coming in. We weren't on a flight!
Pros: Very quick drop off.
Cons: Took too long to be picked up from the car park.
Pros: The car, the booking.
Cons: No pick up shuttle arrived for 40 minutes untill I called them. The lady at the desk was a bit "smarty pants" with me when I had a question regarding the car. Would not say it was upseting, but was a lack of customer service skills. Maybe this is the "european" way. LOL
Cons: Terrible place, make their money by charging crazy fees for existing damage to cars. Best avoided. Should he renamed Dick Turpin.
Pros: Super efficient, relaxed and friendly as always.
Cons: Very relaxed and friendly.
Pros: Both the woman who dealt with his at the pick up and the young gentleman who dealt with his at the drop off were fantastic. The woman who all of the issues and sorted all of the matters out after we were forced to rent for one day less due to airline schedule changes. She explained all of the issues very well and I was totally impressed. She was the best person in that position thatI have ever experienced.
Pros: smooth, easy process
Cons: place a little hard to find upon the return
Pros: Excellent car and very good service
Pros: reliability, professional and nice staff
Pros: Excellent car (new and a high spec model) and very friendly efficient service
Pros: Really please with communication as I was able to contact them on Whatsapp to let them know our flight was delayed. Other than that, as expected, quick, smooth and efficient pick-up and drop-off.
Cons: One big issue we did not notice until it started raining heavily: the windscreen wiper on the driver side seemed to be completely worn and was barely wiping any of the water away so I had to drive with limited visibility which luckily was all good in the end despite being dangerous. Please double check the wipers on all your cars before handing them out to customers, especially in a place where it rarely rains as they don't get used so much! Other than that, happy with EPI :)
Pros: Nice staff
Cons: Too long waiting time at the airport. Information could be given that we could easily walk over to EPI with no need to wait for the transfer car.
Pros: Friendly and efficient
Pros: We hired 2 cars, good value for money and the cars were fine for what we needed. Clean and basically in good condition, no problems with them.
Cons: Two things; the pick up arrangements at the airport aren't clearly signposted & we had quite a long wait on arrival. Although we paid the same price for 2 identical cars, one was significantly newer & in better condition overall. A slightly cheaper price for the older one would have been better.
Cons: We were told in an email from EPI that we could have 4 drivers. When we picked the car up, we were told 3 drivers was the maximum. When we mentioned the email, there was no apology at all for providing the wrong information to us. The reception team did not appear to care at all that the wrong information had been provided and simply blamed this on a colleague based at another office. Very poor customer care.
Pros: No hassle at pick up and a quick drop off
Cons: Car had some faults ie airbag and intermittent low oil warnings displayed
Cons: Rental prices have increased dramatically this year
Cons: Bit off hand when at the rental desk
Pros: Speedy pick up and friendly people
Cons: Waited for almost 20 minutes for shuttle to come back to Faro Airport
Pros: Very efficient and friendly team.
Cons: Having the base for the cars away from the airport car park wasn’t ideal but the distance is so short and the process very efficient that it didn’t really matter
Pros: The person at EPI was excellent
Cons: Rude staff
Pros: Very efficient drop off, car in good condition, staff clear and friendly. Collection from airport and drop back was prompt
Pros: Ladies were very friendly & helpful.
Cons: The Motorway daily charge just to activate was more than you’d spend on tolls - that felt like a rip off & so we didn’t use it.
Pros: Really good service, I wanted to avoid a rental company that was not based in the airport terminal however it was very easy to get to the EPI office with a smooth pick-up from Faro airport. The car was brand new and of very good quality. The staff were easy to deal with and I like the way they didn't take a refundable deposit in advance in case of damage. It is very expensive to hire a car these days but EPI offered the best price and the quality was excellent. Would use again.
Pros: Very good English and helpful.
Cons: A long walk to car park 4, esp when you don’t the way.
Pros: Really happy with the service and everything was as agreed and expected.
Cons: The car seats were a little bit old but not damaged. They were fit for purpose but could have been more modern. They were safe.
Pros: Easy pickup of the car, no hassle documentation.
Cons: Car had a very advanced touch screen system and so many options that send alerts, its was a bit overwhelming. I should have checked before leaving the rental agency, but there was no manual for the car in the glove compartment, that would have be helpful to have in hand. The drop-off at Lisbon Airport was a hassle as they have not actual physical location at the airport, you have to meet a rep in the parking garage. They are working to get a location but this would have been good to know.
Cons: Nothing to complain about 👍😊
Pros: Really quick and easy to deal with . Very friendly and we’re ready and waiting for us
Cons: Nothing . EPI were great
Pros: The car was in an excellent condition and staff was very friendly and helpful.
Cons: The price for rent a automatic operating car is a little high.
Pros: Very efficient, friendly and car was brand new
Pros: Friendly personnel it is pleasant to deal with. Clean car in good condition.
Cons: Had to wait for a while for the pick-up shuttle from the airport. Steep price for just activating the electronic toll device.
Pros: Fast and efficient, no extras, no upselling
Pros: Very efficient and helpful
Cons: Not a thing
Pros: Overall satisfied
Cons: There was not a quiet place to make a phone call to discuss a problem regarding the rental
Cons: Getting picked up from the airport on time
Pros: Good service and prices, without pushing unnecessary extras.
Pros: Perfect service, friendly agent.
Cons: Cruise control was defect, or only dummy?
Pros: Easy to rent a great car at a great price
Pros: Price compared with other companies. effficiency at car pick-up and checking out existing damage
Cons: Had to wait a long time to get ferried back to the airport
Pros: Fast service.
Cons: She told us if we became before 08.00 we had to pay 75 euro extra.
Pros: All good
Cons: A bit expensive but that’s the market nowadays.
Pros: Car was damaged on driver side
Pros: Our flight was delayed and staff waited in the parking lot until 1am so we could pick up our car!
Pros: EPI Car Rental was fast and efficient. Quick pickup and drop off. While I am not familiar with Skanda cars. The car we rented had 4k kilometers and had great performance and up to date electronics.
Cons: EPI Car Rental was fast and efficient. No hassle rental.
Pros: Nice car, friendly people, no issues
Cons: Bus wasn’t as obvious as I thought it would be but other than that it was a good experience
Pros: Always a great service with EPI
Pros: Very efficient
Cons: I left the car in the parking lot on the AirPort. No one was There to collect it. I had to leave the key in the car. No papers were signed. Plus I had to pay €35 for early drop of, But no one was there.
Pros: All of the above.
Cons: Dropped off at CAR PARK 4 ¬ at terminal. ( FARO)
Pros: Very friendly staff
Pros: Efficient and effective
Pros: friendly and explained the instruction very clear
Pros: Super friendly and really helpful - fast and slick service
Pros: Very efficient and service was prompt.
Cons: The car rattled the whole trip!
Pros: It was second car that I’ve rented from epi and both of them where in great condition
Pros: The only negative point was the radio setings were in Dutch and had to sort the language settings my self.nothing really important but…
Cons: Epi rent was 5 stars
Pros: Transport from airport to EPI office well organised
Cons: Office was closed at lunchtime on return of car, but we were earlier than arranged.
Pros: Really friendly!
Pros: Friendly, efficient, easy to book and collect.
Cons: Nothing - all good.
Pros: Very helpful team and fast turn round both ways.
Pros: good service
Pros: The staff was very friendly
Cons: Condition of the car, it didn’t have the boot lagged cover which is dangerous when you have lagged at the booth
Pros: A feeling of trust and honesty
Pros: Friendly and courteous agents
Pros: Nice perplex, naar to the airport
Cons: Theo charges 25 extra for picknick up, of we do net pay we don nog get the car. We are niet happy whit it.
Pros: Quickness of paperwork Efficient at pick up and drop off desk
Cons: Had to phone them to come and pick up from airport
Pros: Everything - service was fantastic, car was new, pick-up and drop-off were both excellent.
Cons: Nothing - all good.
Pros: The drop back service was very efficient.
Cons: Their staff were extremely rude and blatantly lied about “government regulations” requiring them to charge a daily rental for the motorway toll tag. When challenged on this they refused to give us the rental unless we signed their toll waiver or pay this hidden charge up front. They also blamed discover cars for non disclosure of this charge.
Pros: very friendly and helpful
Pros: Superb service.
Cons: Nothing to report.
Pros: great customer service.
Cons: Very good English spoken by all staff members
Cons: When given the contract of hire to sign at the pick up desk the diagram of the positions of damage history ie scratches etc was not filled out.This was a worry because all the minor damages could be viewed as my doing on return of the car. When I queried this the guy said he has the master copy of damage in the office. If the co.claimed against me i would have no redress because i signed a false contract.
Pros: Although EPI provided excellent service I think the cost of having to drop the car off half an hour before the office opens is scandalous. This was something to be considered when renting from them in future
Cons: Fast efficient service
Pros: Friendly staff, easy pick-up and quick service. The car was clean new and a good size.
Cons: Their office offsite of the airport - last time I rented a car at faro from a different company the car and rep was waiting for me in the car park, although I understand this is how they make the rental cheaper.
Pros: The whole process was so easy
Pros: Friendly and efficient
Pros: Good and friendly service
Pros: Efficient and friendly
Cons: They promised me a receipt by email for an additional payment, which has still not arrived after 10 days and many phone calls
Pros: The woman who helped us at the Faro EPI car rental agency was so kind and accommodating. We felt we were in great hands with her and the agency.
Cons: Nothing, everything was great.
Pros: Very polite staff, the car was impeccable and easy process on the pick-up and drop off.
Cons: everything was good, only the shuttle wasn't so easy to find.
Pros: EPI staff (lovely girls)
Pros: Friendly service, great prices.
Pros: Helpful and convenient
Cons: Transfer for a short distance off airport
Pros: Good customer service - collection & drop off. Offer of credit when the car was dropped off early. Good English spoken
Pros: Very friendly, good cars, easy to deal with and no pressure to buy extras.
Cons: No negatives.
Pros: Very friendly agents, smooth service (journey from airport car park to rental office was less than 5minutes), car was spotless inside (a few minor scratches on the outside)
Cons: Only improvement point would be some indication that you are waiting in the right part of the car park for picking car up - we only had to wait about 5minutes for a bus, but we did call to check we were in the right place
Pros: Simple, Easy and Friendly staff I was scared to hire a car aboard but EPI Rent a Car was amazing and their reviews are accurate
Cons: That we had to return the car with the same level of fuel which was half way, it would have been easier to be given a full tank and returned with a full tank but overall still amazingp
Pros: Clear and efficient
Pros: Quick pick-up and delivery, since we had a brand-new car no damage needed to be taken into account and luckily no damage during our renting period.
Pros: They company went out of their way to help us
Cons: It was a little slow when picking up the car - need more people processing.
Pros: Everything, couldn't have been better.
Pros: Great price, great car, great service. Thank you!
Cons: It was difficult to find the bus pickup point at the airport. Not signed within the terminal and we had to ask a few people for directions.
Pros: Attentive employee. Ease of picking up and returning the car.
Pros: Polite and quick
Cons: We weren't huge fans of the car, but it wasn't an issue, just personal preference. The cost of the rental kept jumping up every time we looked at the prices, so i would advise to bite the bullet and opt for this rental as soon as you see a good price!
Pros: Really nice people. Quick administration. Over sized car from what we booked.
Cons: Nothing. Would definitely use again
Pros: Good car, easy picking up and dropping off. When we returned the car, the shuttle bus had just left to drop someone else off at the airport, so rather than waiting they even took us to the terminal in the same car. Would definitely use them again.
Pros: Honest and helpful and friendly. Just out to get you on the road without trying to sell you all the other money making extras that sometimes comes with hiring a car.
Pros: The whole experience was pain free. I was picked up within a few mins of my stated arrival time, the car was waiting kn me, it took about 10mins in total from arriving at the office to leaving in the car.
Cons: The car was a new car and spotless. The staff were great at pick up and drop off. I had no issues at all. The car had an electronic transponder for the tolls, which save a lot of messing around. You cannot beat the price for a car, EPI were cheap, but really great.
Pros: nothing special tbh
Cons: - the maintenance of the car wasn't done or checked, I had redlights from the moment I drove away that the tires were not balanced (big differences between them btw) - I got an empty tank which is super annoying to receive a car like that, and when I gave back half a tank and asked if they would take that into calculation they said they couldn't. Felt like a rip off - You don't get a receipt confirming you handed back the car without any issues or damages which I find risky.
Pros: Quick efficient
Cons: Close to the airport with no hassle
Pros: Extremely friendy people, very trustworthy!
Pros: Chose EPI and was very impressed with service, car & price
Pros: Very quick and friendly
Pros: Staff fantastic
Cons: Nothing to dislike
Pros: Efficient and close to airport. Out of hours pick up, but everything went well.
Cons: The car was dirty. Poorly or quickly washed. The interior hadn't been cleaned after the previous customer. The clock flashed continuously and i couldn't adjust it to stop. This also affected the trip computer. The rear seat belts were tangled and trapped in the rear seat backrest. Otherwise good overall condition.
Pros: Very efficient and friendly staff. Excellent value for money. And particularly that there was no attempt to "hard-sell" excess damage insurance. This meant that the interaction was able to be very friendly and re-assuring.
Cons: One small thing would be a little map to show where to get the shuttle bus for the Office - we turned the wrong direction when we came out of the Arrivals hall
Pros: Efficient and friendly staff
Cons: Had to wait a while for a pick up from car park 4
Pros: Clear rental conditions and flexibility (car dropped at 5 AM without any trouble)
Pros: Every thing was excellent
Pros: Very simple process from start to finish
Cons: The only drawback was the gentleman who transferred us back to the Departures. He appeared to be rather unhappy in his job. Such a shame as that could be the lasting memory to many clients.
Pros: Very easy access to office. Service there quick & efficient
Cons: Fortunate to get a lift to EPI office with another driver going that way when we arrived. Otherwise very pleased with the quality of the car and service.
Cons: Charges when on to.e
Pros: Ophalen en inleveren ging vrij vlot.
Cons: EPI gebruikt je vluchtnummer niet om te kijken of je eerder of later aankomt.