Faro Airport (FAO), Faro, Portugal
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30 - 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80+

EPI Rent a Car at Faro Airport

Edifício Masterent
00351 917 822 096 / 00351 917 812 079
Pick-up instructions
When the person exits the airport building he/she will see numbered parking places. He should look for the big board that is written P4. When he arrives in P4 please look for the EPI shuttle bus. The clients are taken to our office which is approximately 150 meters away
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-22:00
Tue:08:00-22:00
Wed:08:00-22:00
Thu:08:00-22:00
Fri:08:00-22:00
Sat:08:00-22:00
Sun:08:00-22:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

United Kingdom
Fiat Panda
10/3/24

Pros: Overall a great service, quick and efficient.

Cons: Cars aren’t fully checked for broken equipment.

United Kingdom
Ford Fiesta
9/28/24

Pros: Efficient service

Cons: Nothing

United Kingdom
Ford Fiesta
8/24/24

Cons: Difficult to find shuttle bus park

United Kingdom
Volkswagen Up
8/21/24

Pros: Pickup and drop off was very efficient and getting a free upgrade on the car was very nice. The VW Polo was a very comfortable car.

Cons: The car was heavily damaged. There were quite a few dents and scrapes.

United Kingdom
Ford Fiesta
8/13/24

Pros: Pleasant and efficient

United Kingdom
Fiat Panda
8/2/24

Pros: Really quick, not pushing any extras that we did not need. Friendly

Cons: Took about 25 mins for the bus to pick us up in airport to get to office which felt long when it's late and you've just arrived

Canada
Fiat Panda
5/31/24

Pros: Very professional, on time and always available

Cons: Nothing

Ireland
Seat Ibiza
5/15/24

Pros: Efficient car pick-up and drop-off

Cons: Somewhat expensive. Would prefer fill to fill arrangement.

United Kingdom
Fiat Panda
4/22/24

Pros: Friendly staff.

United States of America (USA)
Seat Arona
4/7/24

Pros: Fast and friendly service

Spain
Seat Arona
4/5/24

Pros: EPI was the first car rental company that didn’t try to charge us extra, trick us, or claim damages we never had. People were friendly and efficient. It was the best car rental experience in my 20+ years of traveling.

Cons: Nothing.

Netherlands
Ford Focus STW
4/2/24

Pros: Perfect service, friendliness

Cons: No complains

United Kingdom
Peugeot 2008
3/30/24

Pros: Really nice and helpful stuff

Cons: Nothing to complain at all

Canada
Fiat Panda
3/29/24

Pros: Fast and friendly

Netherlands
Seat Ibiza
3/28/24

Pros: great service

Cons: nothing to mention

Canada
Seat Ibiza
3/25/24

Pros: Courteous service

Canada
Peugeot 2008
3/18/24

Pros: no argument about anything, as often is suggested in other reviews.

United Kingdom
Ford Fiesta
2/17/24

Pros: The staff at the collection point gave me a choice of vehicle, something I have never had before. Gave me keys of two cars to check which my mobility scooter fit in the easiest.

Cons: Spent quite a while at the meeting point on the car park awaiting the transfer shuttle bus. Along with a German couple I was concerned about the delay and had to call the office to check they had not forgotten us. Realise having a rep on the car park is costly but would reassure clients that they were being dealt with.

Portugal
Ford Fiesta
2/15/24

Pros: Quick

Cons: Nothing

Portugal
Volkswagen Up
2/8/24

Pros: Easy to rent

Cons: the age of the car

Canada
Seat Ibiza
1/11/24

Cons: Have to pay extra if you want to drop car off before 8AM

United Kingdom
Ford Fiesta
1/6/24

Pros: Quick and friendly collecting car

Cons: Difficult to find the shuttle bus

Netherlands
Peugeot 2008
12/22/23

Pros: Apple CarPlay availability.

Cons: Confused about where to bring back the car, drop-off info EPI and DiscoverCars are contradictory.

United Kingdom
Seat Ibiza
11/29/23

Pros: The customer service is great 👍 the office is 5 mins from the airport by bus. The Volkswagon Polo we rented was nearly new and there was very little fuss over marks and damage which was refreshing. Overall a great price, a great service and friendly sraff.

United States of America (USA)
Fiat Talento
11/12/23

Pros: I liked everything and rental representative Margarita was over the top cool in every aspect. I wish there where more helpful people like her in this world.

Cons: The rental representative Margarita made your company shine and wanting me to come back for more!

Netherlands
Ford Focus STW
10/19/23

Pros: Fast, good English, they know me, good cars

United Kingdom
Ford Focus STW
10/18/23

Pros: Very friendly and efficient rep.

Cons: Hard to find them initially at Faro for the pick-up

United Kingdom
Seat Arona
9/20/23

Pros: SHUTTLE, LOCATION, CAR PROVIDED,PLEASANT STAFF, THEY DID NOT TRY TO SELL ANY EXTRA INSURANCE. WOULD DEFINITELY USE THEM AGAIN

Cons: I would say they could be just a bit quicker in picking us up from the airport...but it could be much worse 🙂

Netherlands
Ford Fiesta
9/11/23

Pros: Fast, friendly no hassle.

United Kingdom
Ford Focus
9/4/23

Pros: Very helpful

Ireland
Peugeot 2008
8/31/23

Pros: 2nd time I used, service was excellent.

Cons: Car was as described,

Canada
Seat Arona
8/15/23

Pros: Speedy and efficient service.

Cons: n/a

United Kingdom
Ford Focus
8/11/23

Pros: Great car, perfect for what we needed. Efficient service and competitive pricing.

Cons: EPI do not have any signage at the airport parking, which was a little disconcerting, but we waited in the same place for all the other pick-ups and the EPI coach arrived after a short while. Otherwise, everything was great.

United Kingdom
Seat Arona
8/8/23

Pros: The lady as the desk was so amazing quick and friendly

Cons: Nothing!

Norway
Ford Focus
7/24/23

Pros: See above

Cons: After some 50 km an almost flat right front tyre. After inflation to 2,2 PSI it stayed ok.

United Kingdom
Seat Ibiza
7/23/23

Pros: Friendly and really helpful team

Cons: No issues and treated as a valued customer

United States of America (USA)
Nissan Qashqai
7/16/23

Pros: Nothing

Cons: Everything

United States of America (USA)
Fiat Panda
7/15/23

Pros: Easy, nice and quick

Cons: It was some what confusing where to drop off the car.

United Kingdom
Seat Ibiza
7/13/23

Pros: Well explained & friendly. Didn’t try to sell us stuff we didn’t want.

Cons: Long wait in hot sun.

United States of America (USA)
Ford Focus STW
7/9/23

Pros: Rental agent was super

United States of America (USA)
Seat Arona
6/30/23

Pros: Very friendly rep.

Cons: Rep wasn't familiar with the navigation system. Tried to set up our 1st destination, but did not show how to do it. Should have spent more time with us on it.

United States of America (USA)
Seat Ibiza
6/30/23

Cons: In an emergency, the representatives were slow and ineffective to send me service, initially assuring me it would take no more than 45 minutes to send a tow truck and a taxi and taking over 4 hours. I had to sit in the street during this time as the air conditioning unit in the car was broken. On multiple occasions I was yelled at for expressing mild frustration with the long wait and was blamed for causing the breakdown of the car, despite the car also refusing to start earlier in the morning.

United Kingdom
Seat Ibiza
6/26/23

Pros: Straightforward and helpful

Cons: Not clear where the pick up point was

United Kingdom
Ford Focus
6/25/23

Pros: New clean car

Cons: No car seat organised even though booked; hard to find where to go; no car seat on mini bus

United Kingdom
Ford Focus
6/18/23

Pros: Fast and efficient. Quality car also.

United Kingdom
Ford Focus
6/16/23

Pros: The staff were very efficient and helpful.

United Kingdom
Ford Fiesta
6/12/23

Pros: Friendly and professional. Didn't try to sell any additional insurance.

Cons: N/a

Italy
Ford Fiesta
6/9/23

Pros: Additional driver for free Lower refundable security deposit comparing to other car rental agents

Canada
Seat Ibiza
6/8/23

Pros: Quick service. Ended up being a private transfer to and from airport.

United States of America (USA)
Renault Captur
6/5/23

Pros: the pick up was quick and efficicient. Staff very polite and spoke good English. Was able to call and speak to representative when I had an issue with locked steering wheel

Cons: I arranged to drop off the car at Lisbon airport between 8:30 and 9am on Sunday morning. The guy meeting me did not arrive until 9 which was OK as I had plenty of time before my flight but I spent about 15 minutes calling all the 6 numbers at Faro and Lisbon trying to find out what was happening with no answers which was a little stressful!

United Kingdom
Ford Fiesta
6/4/23

Pros: Return was quick

Cons: They were busy and tired when I arrived. I waited 1 hour to be picked up.They offered me a bigger can than the one I ordered but I wanted a smaller car. The only one they could give me had done a lot of miles and had lots of bumps, dents and scratches.Then two minutes later they gave a newer car the same as I was having to other customers even though I had been there for over two hours.

Canada
Skoda Fabia Combi
5/28/23

Pros: Friendly.

Cons: Descriptions of Pick up and Drop off points should be expanded to be much more clear.

United Kingdom
Volkswagen Up
5/28/23

Pros: Very quick and efficient

Cons: Would have preferred to have had a full tank of fuel but it wasn't a big problem.

Australia
Seat Ibiza
5/27/23

Pros: Great value!

United Kingdom
Ford Fiesta
5/26/23

Pros: Fast efficient

Cons: Having to wait at P4 Park

United Kingdom
Ford Fiesta
5/26/23

Pros: EPI excellent as always. Check in quick and efficient.

Luxembourg
Volkswagen Up
5/18/23

Pros: Friendly, efficient and right next to the airport

United Kingdom
Ford Fiesta
5/13/23

Pros: We've used Epi for many years. Totally reliable

Canada
Ford Focus STW
5/10/23

Pros: Was busy when we picked the car up, but the line moved quickly. Car was parked out front. Would like to see more information about the tolls and the car transponder. When dropping off it was super quick and the shuttle was ready to take us to the airport. Great service!

Cons: nothing

Netherlands
Peugeot 2008
5/9/23

Pros: Easy handling

United Kingdom
Volkswagen Up
5/8/23

Pros: Friendly staff, close to airport, good prices, second driver free, all round good service and we will use them again next time

Cons: Nothing

United Kingdom
Fiat Panda
5/8/23

Pros: Quick, friendly and efficient

Cons: Still waiting for documents re charges for damage to car when parked - without this I cannot claim on my excess insurance. ( completing this now to meet your review deadline so efficiency score would improve if I had the docts).

United Kingdom
Volkswagen Up
5/5/23

Pros: The service and the staff

United Kingdom
Seat Ibiza
5/4/23

Pros: Rep not at airport reception to meet us. We walked to EPI

United Kingdom
Fiat Panda
5/4/23

Pros: 10 minutes to driving away the car… car was ready and waiting

Netherlands
Seat Ibiza
4/30/23

Pros: Very friendly staff. Fast service. Not trying to rip you off with insurances.

United Kingdom
Seat Ibiza
4/27/23

Pros: Easy, quick and efficient

Puerto Rico
Mercedes-Benz A Class Sedan
4/21/23

Pros: Quick and efficient service

Cons: N/A

United Kingdom
Seat Ibiza
4/19/23

Pros: Really excellent service, good price, professional staff - close to airport

Cons: Maybe could have a better sign to let people know where to pick up minibus in airport car park - multiple car firms advertised, inc an open desk, but not very clear.

Ireland
Seat Ibiza STW
4/19/23

Pros: Excellent 👌 and helpful when I had lost the key on my last morning. 👍👍

Cons: No complaints

United Kingdom
Seat Ibiza
4/19/23

Pros: Straightforward and ease of mind due to taking out full insurance

Cons: The staff were quite intense and a softer approach would have been welcomed

United Kingdom
Volkswagen Up
4/17/23

Pros: see above

Cons: nothing

United Kingdom
Seat Ibiza
4/17/23

Pros: Friendly collection and drop off

Cons: Did not appreciate the attempt to charge me for an out of hours collection - I waited 10 mins for pick up which pushed collection into out of hours. EPI supplied a car that would not reverse up a hill and the drivers side window would not wind up consistently. They refused to deliver a replacement car instead requiring me to drive 3 hours round trip without a guarantee of a replacement that would operate as expected. The Algarve is very hilly, not reversing up a hill is dangerous here.

United Kingdom
Seat Ibiza
4/13/23

Pros: The fact that they didn't do a hard sell for extra insurance and the agent was very friendly and helpful with regards documentation and advice.

Denmark
Seat Ibiza
4/10/23

Pros: Very very good, the car we got was quite new as well. We are very happy with it.

Cons: Nothing

Ireland
Seat Ibiza
4/9/23

Pros: Good value, friendly, efficient

United Kingdom
Seat Ibiza
4/8/23

Pros: They are on time.

Cons: Not exactly informed all about the charges.

Netherlands
Seat Ibiza
4/4/23

Pros: Fast service, New car, good prices

Cons: Arriving late till 22.00 is no problem and doesnt cost extra. Google states different office hours which creates confusion. Not really clear where you need to wait for the bus on p4 because there is no EPI sign.

United Kingdom
Renault Captur
3/31/23

Cons: 50 euros to drop off 20 minutes early

Canada
Ford Focus STW
3/27/23

Pros: Car provided was in excellent condition and included very good upgrades which made driving much more pleasurable

Netherlands
Volkswagen Up
3/20/23

Pros: We had to wait 5 minutes at Faro airport for the transfer car, returning the car was even faster! The car was in good condition and clean and it was upgrated!

Cons: Everything was okay,

Canada
Ford Focus
3/17/23

Cons: Did not like the idea that 1000 euro was my liability for an dent or damage to the vehicle and then reclaim from discovery. I purchased full insurance from discovery and that should have been enough

Canada
Seat Ibiza
3/10/23

Pros: Very efficient, helpful and friendly

Cons: Nothing really

Norway
Seat Ibiza
2/27/23

Pros: Price and car

Cons: long walk to rental place

United Kingdom
Seat Ibiza STW
2/27/23

Pros: Okay because it was low season

Cons: Friendly service

Canada
Seat Ibiza
2/26/23

Pros: There was only one person on duty when I returned the car. There was a little delay but the staff member did a great job of checking everyone in and shuttling them to the airport.

United Kingdom
Seat Ibiza
2/26/23

Pros: Practically no admin. In and out in just a few minutes.

Cons: Nothing

United Kingdom
Seat Ibiza STW
2/26/23

Pros: The service overall was good but the 35 euros that was charged for an early drop off was a rip-off (You must be aware of how many early flights there are ) the driver was rude and he just watched me load my cases on the van which at 74 years old was difficult. If he had done his job and arranged the luggage properly he could have fitted a family of 4 (who were waiting before us) in the vehicle instead he made a separate journey which made us all late checking in at the airport.

Netherlands
Volkswagen Up
2/23/23

Pros: Heel snel

Cons: De auto had schade

United Kingdom
Volkswagen Up
2/22/23

Pros: Not very much

Cons: Kept us waiting in the car park for 45 minutes. Finally collected us and then kept us waiting a further 45 minutes while they 'Cleaned ' the car!! Utterly ridiculous!

United Kingdom
Seat Ibiza
2/14/23

Pros: They were very fast, friendly and efficient. Two people on duty meant everyone was dealt with quickly.

Cons: The bus pick up point was quite a walk from the arrivals hall.

United Kingdom
Seat Ibiza
1/30/23

Pros: Very nice lady when I collected the car.

Cons: Car had a problem and I rang to ask for a replacement, which was agreed but when I arrived with the car the man there said he didn't know anything about it and he was very grumpy but gave me a different car. I was pleased when the nice lady was there today when I dropped the car off and it was very easy.

Canada
Fiat Panda
1/30/23

Pros: Friendly, helpful staff. Location near airport. Airport shuttle service.

Netherlands
Volkswagen Up
1/28/23

Pros: friendly, positive,fast pick-up and dropping, price and second driver included in price.

Cons: the tyres at the front were not very good.

Canada
Seat Ibiza STW
1/23/23

Pros: Quick transaction, good price, decent car

Canada
Volkswagen Up
1/17/23

Pros: Agents are efficient and helpful.

Cons: Car maintenance very poor.

United Arab Emirates
Seat Ibiza
1/8/23

Pros: Quick and easy pick up and return of car.

Netherlands
Seat Ibiza
1/8/23

Pros: Friendly and helpful staff

United Kingdom
Seat Ibiza STW
1/6/23

Cons: On the drop off they are on hurry to take out the car to wash to next customer and rush us out of the car and not let me double check my stuff in the car and was left a big child car seat and I did called to asks about to hold for me for 7 weeks and was quite rude to saying to me there was not a storage to hold that amount of time … it’s sad to hear that as I woke up very early with 3 children to travel to the airport , this was my second renting with them and the last one

United States of America (USA)
Ford Focus
1/1/23

Pros: Very decent employees who were hustling to help everyone.

Cons: Service was fine...two employees at desk, but misinformed customers made thier work harder. Over one hour wait...timing bad due to flights coming in at same time. Not enough cars for reservations...had to wait as cars came in.

United Kingdom
Seat Arona
12/27/22

Pros: The were friendly

Cons: No clear instructions on full cover insurance. When I said we took full cover he said we will see that when any issue comes.

United Kingdom
Seat Ibiza
12/18/22

Pros: Efficient. Friendly.

United Kingdom
Volkswagen Up
12/16/22

Pros: very efficient

United Kingdom
Ford Focus
12/16/22

Pros: So easy to do, knowledgeable staff and no messing around

Cons: N/a

Canada
Seat Ibiza
12/11/22

Pros: Wonderful folks working there. Very helpful.

United Kingdom
Ford Focus STW
12/5/22

Pros: very efficient

Cons: it was all straight forward, no problems

Portugal
Volkswagen Up
12/1/22

Pros: very helpful & courteous staff

Cons: Had to wait a long time at airport pick up point because they didn't see any flights coming in. We weren't on a flight!

United Kingdom
Volkswagen Up
12/1/22

Pros: Very quick drop off.

Cons: Took too long to be picked up from the car park.

Canada
Seat Ibiza
11/24/22

Pros: The car, the booking.

Cons: No pick up shuttle arrived for 40 minutes untill I called them. The lady at the desk was a bit "smarty pants" with me when I had a question regarding the car. Would not say it was upseting, but was a lack of customer service skills. Maybe this is the "european" way. LOL

United Kingdom
Cupra Formentor
11/20/22

Cons: Terrible place, make their money by charging crazy fees for existing damage to cars. Best avoided. Should he renamed Dick Turpin.

United Kingdom
Seat Ibiza
11/19/22

Pros: Super efficient, relaxed and friendly as always.

Cons: Very relaxed and friendly.

Canada
Volkswagen Up
11/6/22

Pros: Both the woman who dealt with his at the pick up and the young gentleman who dealt with his at the drop off were fantastic. The woman who all of the issues and sorted all of the matters out after we were forced to rent for one day less due to airline schedule changes. She explained all of the issues very well and I was totally impressed. She was the best person in that position thatI have ever experienced.

United States of America (USA)
Seat Ibiza
10/15/22

Pros: smooth, easy process

Cons: place a little hard to find upon the return

United Kingdom
Seat Ibiza
10/9/22

Pros: Excellent car and very good service

Czech Republic
Seat Ibiza
10/8/22

Pros: reliability, professional and nice staff

United Kingdom
Seat Ibiza
9/30/22

Pros: Excellent car (new and a high spec model) and very friendly efficient service

Cons: Nothing

United Kingdom
Seat Ibiza
9/21/22

Pros: Really please with communication as I was able to contact them on Whatsapp to let them know our flight was delayed. Other than that, as expected, quick, smooth and efficient pick-up and drop-off.

Cons: One big issue we did not notice until it started raining heavily: the windscreen wiper on the driver side seemed to be completely worn and was barely wiping any of the water away so I had to drive with limited visibility which luckily was all good in the end despite being dangerous. Please double check the wipers on all your cars before handing them out to customers, especially in a place where it rarely rains as they don't get used so much! Other than that, happy with EPI :)

Norway
Renault Captur
9/21/22

Pros: Nice staff

Cons: Too long waiting time at the airport. Information could be given that we could easily walk over to EPI with no need to wait for the transfer car.

United Kingdom
Ford Focus
9/18/22

Pros: Friendly and efficient

United Kingdom
Seat Ibiza
9/13/22

Pros: We hired 2 cars, good value for money and the cars were fine for what we needed. Clean and basically in good condition, no problems with them.

Cons: Two things; the pick up arrangements at the airport aren't clearly signposted & we had quite a long wait on arrival. Although we paid the same price for 2 identical cars, one was significantly newer & in better condition overall. A slightly cheaper price for the older one would have been better.

United Kingdom
Seat Alhambra
9/13/22

Cons: We were told in an email from EPI that we could have 4 drivers. When we picked the car up, we were told 3 drivers was the maximum. When we mentioned the email, there was no apology at all for providing the wrong information to us. The reception team did not appear to care at all that the wrong information had been provided and simply blamed this on a colleague based at another office. Very poor customer care.

United Kingdom
Seat Ibiza
9/12/22

Pros: No hassle at pick up and a quick drop off

United Kingdom
Renault Captur
9/12/22

Cons: Car had some faults ie airbag and intermittent low oil warnings displayed

United Kingdom
Seat Ibiza
9/4/22

Cons: Rental prices have increased dramatically this year

United Kingdom
Seat Ibiza
9/3/22

Pros: Efficient

Cons: Bit off hand when at the rental desk

United Kingdom
Seat Ibiza
8/31/22

Pros: Speedy pick up and friendly people

Cons: Waited for almost 20 minutes for shuttle to come back to Faro Airport

United Kingdom
Seat Ibiza STW
8/30/22

Pros: Very efficient and friendly team.

Cons: Having the base for the cars away from the airport car park wasn’t ideal but the distance is so short and the process very efficient that it didn’t really matter

United Kingdom
Seat Ibiza
8/28/22

Pros: The person at EPI was excellent

United Kingdom
Seat Ibiza
8/23/22

Pros: Nothing

Cons: Rude staff

United Kingdom
Seat Arona
8/22/22

Pros: Very efficient drop off, car in good condition, staff clear and friendly. Collection from airport and drop back was prompt

United Kingdom
Seat Ibiza
8/21/22

Pros: Ladies were very friendly & helpful.

Cons: The Motorway daily charge just to activate was more than you’d spend on tolls - that felt like a rip off & so we didn’t use it.

United Kingdom
Seat Ibiza
8/18/22

Pros: Really good service, I wanted to avoid a rental company that was not based in the airport terminal however it was very easy to get to the EPI office with a smooth pick-up from Faro airport. The car was brand new and of very good quality. The staff were easy to deal with and I like the way they didn't take a refundable deposit in advance in case of damage. It is very expensive to hire a car these days but EPI offered the best price and the quality was excellent. Would use again.

United Kingdom
Seat Ibiza
8/16/22

Pros: Very good English and helpful.

Cons: A long walk to car park 4, esp when you don’t the way.

United Kingdom
Seat Ibiza
8/14/22

Pros: Really happy with the service and everything was as agreed and expected.

Cons: The car seats were a little bit old but not damaged. They were fit for purpose but could have been more modern. They were safe.

United States of America (USA)
Seat Arona
8/12/22

Pros: Easy pickup of the car, no hassle documentation.

Cons: Car had a very advanced touch screen system and so many options that send alerts, its was a bit overwhelming. I should have checked before leaving the rental agency, but there was no manual for the car in the glove compartment, that would have be helpful to have in hand. The drop-off at Lisbon Airport was a hassle as they have not actual physical location at the airport, you have to meet a rep in the parking garage. They are working to get a location but this would have been good to know.

United States of America (USA)
Seat Arona
8/10/22

Pros: Everything

Cons: Nothing to complain about 👍😊

United Kingdom
Seat Ibiza
8/9/22

Pros: Really quick and easy to deal with . Very friendly and we’re ready and waiting for us

Cons: Nothing . EPI were great

Canada
Seat Ibiza
8/7/22

Pros: The car was in an excellent condition and staff was very friendly and helpful.

Cons: The price for rent a automatic operating car is a little high.

United Kingdom
Ford Focus
8/2/22

Pros: Very efficient, friendly and car was brand new

Ireland
Seat Ibiza
7/28/22

Pros: Friendly personnel it is pleasant to deal with. Clean car in good condition.

Cons: Had to wait for a while for the pick-up shuttle from the airport. Steep price for just activating the electronic toll device.

Ireland
Seat Ibiza
7/20/22

Pros: Fast and efficient, no extras, no upselling

United Kingdom
Seat Ibiza
7/16/22

Pros: Very efficient and helpful

Cons: Not a thing

Netherlands
Seat Ibiza
7/15/22

Pros: Overall satisfied

Cons: There was not a quiet place to make a phone call to discuss a problem regarding the rental

United Arab Emirates
Seat Arona
7/14/22

Cons: Getting picked up from the airport on time

United Kingdom
Seat Ibiza
7/5/22

Pros: Good service and prices, without pushing unnecessary extras.

Belgium
Seat Ibiza
6/28/22

Pros: Perfect service, friendly agent.

Cons: Cruise control was defect, or only dummy?

United States of America (USA)
Seat Ibiza
6/19/22

Pros: Easy to rent a great car at a great price

United Kingdom
Seat Ibiza
6/18/22

Pros: Price compared with other companies. effficiency at car pick-up and checking out existing damage

Cons: Had to wait a long time to get ferried back to the airport

Netherlands
Volkswagen Up
6/16/22

Pros: Fast service.

Cons: She told us if we became before 08.00 we had to pay 75 euro extra.

Netherlands
Seat Ibiza
6/14/22

Pros: All good

Cons: A bit expensive but that’s the market nowadays.

United Kingdom
Renault Captur
6/14/22

Pros: Car was damaged on driver side

United States of America (USA)
Fiat Panda
6/2/22

Pros: Our flight was delayed and staff waited in the parking lot until 1am so we could pick up our car!

United States of America (USA)
Seat Ibiza
5/30/22

Pros: EPI Car Rental was fast and efficient. Quick pickup and drop off. While I am not familiar with Skanda cars. The car we rented had 4k kilometers and had great performance and up to date electronics.

Cons: EPI Car Rental was fast and efficient. No hassle rental.

United Kingdom
Seat Ibiza
5/28/22

Pros: Nice car, friendly people, no issues

Cons: Bus wasn’t as obvious as I thought it would be but other than that it was a good experience

United Kingdom
Seat Ibiza
5/26/22

Pros: Always a great service with EPI

United Kingdom
Seat Ibiza
5/24/22

Pros: Very efficient

Netherlands
Ford Focus STW
5/17/22

Cons: I left the car in the parking lot on the AirPort. No one was There to collect it. I had to leave the key in the car. No papers were signed. Plus I had to pay €35 for early drop of, But no one was there.

United Kingdom
Volkswagen Up
5/15/22

Pros: All of the above.

Cons: Dropped off at CAR PARK 4 ¬ at terminal. ( FARO)

United Kingdom
Seat Ibiza
5/2/22

Pros: Very friendly staff

United Kingdom
Seat Ibiza
4/26/22

Pros: Efficient and effective

Ireland
Seat Ibiza
4/26/22

Pros: friendly and explained the instruction very clear

Cons: None

United Kingdom
Seat Arona
4/25/22

Pros: Super friendly and really helpful - fast and slick service

Cons: Nothing.

Belgium
Seat Ibiza
4/5/22

Pros: everything

Cons: nihil

Canada
Ford Fiesta
4/2/22

Pros: Very efficient and service was prompt.

Cons: The car rattled the whole trip!

Poland
Seat Ibiza
2/23/22

Pros: It was second car that I’ve rented from epi and both of them where in great condition

United Kingdom
Ford Fiesta
1/2/22

Pros: The only negative point was the radio setings were in Dutch and had to sort the language settings my self.nothing really important but…

Cons: Epi rent was 5 stars

United Kingdom
Volkswagen Up
12/9/21

Pros: Transport from airport to EPI office well organised

Cons: Office was closed at lunchtime on return of car, but we were earlier than arranged.

United Kingdom
Ford Fiesta
11/22/21

Pros: Really friendly!

United Kingdom
Ford Fiesta
11/21/21

Pros: Friendly, efficient, easy to book and collect.

Cons: Nothing - all good.

United Kingdom
Volkswagen Up
10/15/21

Pros: Very helpful team and fast turn round both ways.

Belgium
Ford Focus
10/15/21

Pros: good service

United Kingdom
Ford Fiesta
10/8/21

Pros: The staff was very friendly

Cons: Condition of the car, it didn’t have the boot lagged cover which is dangerous when you have lagged at the booth

United Kingdom
Volkswagen Up
10/6/21

Pros: A feeling of trust and honesty

Ireland
Ford Fiesta
10/4/21

Pros: Friendly and courteous agents

Cons: N/A

Netherlands
Ford Ka
10/2/21

Pros: Nice perplex, naar to the airport

Cons: Theo charges 25 extra for picknick up, of we do net pay we don nog get the car. We are niet happy whit it.

United Kingdom
Fiat Panda
10/2/21

Pros: Quickness of paperwork Efficient at pick up and drop off desk

Cons: Had to phone them to come and pick up from airport

United Kingdom
Ford Fiesta
9/24/21

Pros: Everything - service was fantastic, car was new, pick-up and drop-off were both excellent.

Cons: Nothing - all good.

Ireland
Fiat Panda
9/21/21

Pros: The drop back service was very efficient.

Cons: Their staff were extremely rude and blatantly lied about “government regulations” requiring them to charge a daily rental for the motorway toll tag. When challenged on this they refused to give us the rental unless we signed their toll waiver or pay this hidden charge up front. They also blamed discover cars for non disclosure of this charge.

United Kingdom
Volkswagen Up
9/20/21

Pros: very friendly and helpful

Cons: nothing

United Kingdom
Ford Fiesta
9/7/21

Pros: Superb service.

Cons: Nothing to report.

Ireland
Ford Focus
9/3/21

Pros: great customer service.

Cons: Very good English spoken by all staff members

United Kingdom
Volkswagen Up
8/26/21

Cons: When given the contract of hire to sign at the pick up desk the diagram of the positions of damage history ie scratches etc was not filled out.This was a worry because all the minor damages could be viewed as my doing on return of the car. When I queried this the guy said he has the master copy of damage in the office. If the co.claimed against me i would have no redress because i signed a false contract.

United Kingdom
Ford Focus STW
8/24/21

Pros: Although EPI provided excellent service I think the cost of having to drop the car off half an hour before the office opens is scandalous. This was something to be considered when renting from them in future

Cons: Fast efficient service

United Kingdom
Volkswagen Up
8/19/21

Pros: Friendly staff, easy pick-up and quick service. The car was clean new and a good size.

Cons: Their office offsite of the airport - last time I rented a car at faro from a different company the car and rep was waiting for me in the car park, although I understand this is how they make the rental cheaper.

United Kingdom
Ford Fiesta
8/7/21

Pros: The whole process was so easy

United Kingdom
VW Polo
8/3/21

Pros: Friendly and efficient

Cons: Nothing

Belgium
Ford Ka
7/15/21

Pros: Good and friendly service

Cons: Nothing

United Kingdom
Ford Ka
6/29/21

Pros: Efficient and friendly

Cons: They promised me a receipt by email for an additional payment, which has still not arrived after 10 days and many phone calls

Belgium
Volkswagen Up
6/24/21

Pros: The woman who helped us at the Faro EPI car rental agency was so kind and accommodating. We felt we were in great hands with her and the agency.

Cons: Nothing, everything was great.

United Kingdom
Mercedes Benz A Class
6/17/21

Pros: Very polite staff, the car was impeccable and easy process on the pick-up and drop off.

Cons: everything was good, only the shuttle wasn't so easy to find.

United Kingdom
VW Polo
6/16/21

Pros: EPI staff (lovely girls)

United Kingdom
VW Polo
5/30/21

Pros: Friendly service, great prices.

Cons: Nothing.

United Kingdom
VW Polo
9/29/20

Pros: Helpful and convenient

Cons: Transfer for a short distance off airport

United Kingdom
VW Polo
9/27/20

Pros: Good customer service - collection & drop off. Offer of credit when the car was dropped off early. Good English spoken

Cons: Nothing

United Kingdom
VW Polo
9/25/20

Pros: Very friendly, good cars, easy to deal with and no pressure to buy extras.

Cons: No negatives.

United Kingdom
VW Polo
9/23/20

Pros: Very friendly agents, smooth service (journey from airport car park to rental office was less than 5minutes), car was spotless inside (a few minor scratches on the outside)

Cons: Only improvement point would be some indication that you are waiting in the right part of the car park for picking car up - we only had to wait about 5minutes for a bus, but we did call to check we were in the right place

United Kingdom
Ford Focus
9/23/20

Pros: Simple, Easy and Friendly staff I was scared to hire a car aboard but EPI Rent a Car was amazing and their reviews are accurate

Cons: That we had to return the car with the same level of fuel which was half way, it would have been easier to be given a full tank and returned with a full tank but overall still amazingp

France
Ford Ka
9/22/20

Pros: Clear and efficient

Netherlands
VW Polo
9/21/20

Pros: Quick pick-up and delivery, since we had a brand-new car no damage needed to be taken into account and luckily no damage during our renting period.

United Kingdom
VW Polo
9/17/20

Pros: They company went out of their way to help us

United Kingdom
VW Polo
9/16/20

Cons: It was a little slow when picking up the car - need more people processing.

United Kingdom
VW Polo
9/14/20

Pros: Everything, couldn't have been better.

United Kingdom
VW Polo
9/14/20

Pros: Great price, great car, great service. Thank you!

Cons: It was difficult to find the bus pickup point at the airport. Not signed within the terminal and we had to ask a few people for directions.

Portugal
Ford Ka
9/10/20

Pros: Attentive employee. Ease of picking up and returning the car.

United Kingdom
Ford Ka
9/10/20

Pros: Polite and quick

Cons: We weren't huge fans of the car, but it wasn't an issue, just personal preference. The cost of the rental kept jumping up every time we looked at the prices, so i would advise to bite the bullet and opt for this rental as soon as you see a good price!

United Kingdom
VW Polo
9/7/20

Pros: Really nice people. Quick administration. Over sized car from what we booked.

Cons: Nothing. Would definitely use again

United Kingdom
VW Polo
9/7/20

Pros: Good car, easy picking up and dropping off. When we returned the car, the shuttle bus had just left to drop someone else off at the airport, so rather than waiting they even took us to the terminal in the same car. Would definitely use them again.

United Kingdom
VW Polo
9/5/20

Pros: Honest and helpful and friendly. Just out to get you on the road without trying to sell you all the other money making extras that sometimes comes with hiring a car.

United Kingdom
VW Polo
9/1/20

Pros: The whole experience was pain free. I was picked up within a few mins of my stated arrival time, the car was waiting kn me, it took about 10mins in total from arriving at the office to leaving in the car.

Cons: The car was a new car and spotless. The staff were great at pick up and drop off. I had no issues at all. The car had an electronic transponder for the tolls, which save a lot of messing around. You cannot beat the price for a car, EPI were cheap, but really great.

Netherlands
Ford Ka
9/1/20

Pros: nothing special tbh

Cons: - the maintenance of the car wasn't done or checked, I had redlights from the moment I drove away that the tires were not balanced (big differences between them btw) - I got an empty tank which is super annoying to receive a car like that, and when I gave back half a tank and asked if they would take that into calculation they said they couldn't. Felt like a rip off - You don't get a receipt confirming you handed back the car without any issues or damages which I find risky.

United Kingdom
Ford Ka
8/6/20

Pros: Quick efficient

Cons: Close to the airport with no hassle

Belgium
VW Polo
8/5/20

Pros: Extremely friendy people, very trustworthy!

United Kingdom
VW Polo
8/4/20

Pros: Chose EPI and was very impressed with service, car & price

Ireland
VW Polo
7/27/19

Pros: Very quick and friendly

United Kingdom
VW Polo
7/14/19

Pros: Staff fantastic

Cons: Nothing to dislike

United Kingdom
Fiat Panda
7/12/19

Pros: Efficient and close to airport. Out of hours pick up, but everything went well.

Cons: The car was dirty. Poorly or quickly washed. The interior hadn't been cleaned after the previous customer. The clock flashed continuously and i couldn't adjust it to stop. This also affected the trip computer. The rear seat belts were tangled and trapped in the rear seat backrest. Otherwise good overall condition.

Ireland
VW Polo
7/6/19

Pros: Very efficient and friendly staff. Excellent value for money. And particularly that there was no attempt to "hard-sell" excess damage insurance. This meant that the interaction was able to be very friendly and re-assuring.

Cons: One small thing would be a little map to show where to get the shuttle bus for the Office - we turned the wrong direction when we came out of the Arrivals hall

United Kingdom
Fiat Panda
7/3/19

Pros: Efficient and friendly staff

Cons: Had to wait a while for a pick up from car park 4

Italy
Fiat Panda
7/2/19

Pros: Clear rental conditions and flexibility (car dropped at 5 AM without any trouble)

Ireland
VW Polo
6/16/19

Pros: Every thing was excellent

Cons: Nothing

United Kingdom
Opel Corsa
6/6/19

Pros: Very simple process from start to finish

Cons: The only drawback was the gentleman who transferred us back to the Departures. He appeared to be rather unhappy in his job. Such a shame as that could be the lasting memory to many clients.

United Kingdom
VW Polo
6/6/19

Pros: Very easy access to office. Service there quick & efficient

Cons: Fortunate to get a lift to EPI office with another driver going that way when we arrived. Otherwise very pleased with the quality of the car and service.

United Kingdom
VW Polo
5/30/19

Pros: Efficient

Cons: Charges when on to.e

Netherlands
VW Polo
9/26/17

Pros: Ophalen en inleveren ging vrij vlot.

Cons: EPI gebruikt je vluchtnummer niet om te kijken of je eerder of later aankomt.

Most Popular Car Rental Deals

Faro Airport
Compact
Ford Focus STW or similar
Ford Focus STW
  • 5
  • 3
  • 5
  • A/C
  • Auto.
EPI Rent a Car
$32.19 per day
Faro Airport
Full-size Van
Fiat Talento or similar
Fiat Talento
  • 9
  • 3
  • 4
  • A/C
  • Man.
EPI Rent a Car
$92.55 per day
Faro Airport
Full-size Van
Ford Transit or similar
Ford Transit
  • 9
  • 4
  • 4
  • A/C
  • Auto.
EPI Rent a Car
$111.84 per day
Faro Airport
Premium Elite SUV
Mercedes Benz GLC Coupe or similar