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EPI Rent a Car at Faro Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Perfect service, friendly agent.
Cons: Cruise control was defect, or only dummy?
Pros: Easy to rent a great car at a great price
Pros: Price compared with other companies. effficiency at car pick-up and checking out existing damage
Cons: Had to wait a long time to get ferried back to the airport
Pros: Fast service.
Cons: She told us if we became before 08.00 we had to pay 75 euro extra.
Pros: All good
Cons: A bit expensive but that’s the market nowadays.
Pros: Car was damaged on driver side
Pros: Our flight was delayed and staff waited in the parking lot until 1am so we could pick up our car!
Pros: EPI Car Rental was fast and efficient. Quick pickup and drop off. While I am not familiar with Skanda cars. The car we rented had 4k kilometers and had great performance and up to date electronics.
Cons: EPI Car Rental was fast and efficient. No hassle rental.
Pros: Nice car, friendly people, no issues
Cons: Bus wasn’t as obvious as I thought it would be but other than that it was a good experience
Pros: Always a great service with EPI
Pros: Very efficient
Cons: I left the car in the parking lot on the AirPort. No one was There to collect it. I had to leave the key in the car. No papers were signed. Plus I had to pay €35 for early drop of, But no one was there.
Pros: All of the above.
Cons: Dropped off at CAR PARK 4 ¬ at terminal. ( FARO)
Pros: Very friendly staff
Pros: Efficient and effective
Pros: friendly and explained the instruction very clear
Pros: Super friendly and really helpful - fast and slick service
Pros: Very efficient and service was prompt.
Cons: The car rattled the whole trip!
Pros: It was second car that I’ve rented from epi and both of them where in great condition
Pros: The only negative point was the radio setings were in Dutch and had to sort the language settings my self.nothing really important but…
Cons: Epi rent was 5 stars
Pros: Transport from airport to EPI office well organised
Cons: Office was closed at lunchtime on return of car, but we were earlier than arranged.
Pros: Really friendly!
Pros: Friendly, efficient, easy to book and collect.
Cons: Nothing - all good.
Pros: Very helpful team and fast turn round both ways.
Pros: good service
Pros: The staff was very friendly
Cons: Condition of the car, it didn’t have the boot lagged cover which is dangerous when you have lagged at the booth
Pros: A feeling of trust and honesty
Pros: Friendly and courteous agents
Pros: Nice perplex, naar to the airport
Cons: Theo charges 25 extra for picknick up, of we do net pay we don nog get the car. We are niet happy whit it.
Pros: Quickness of paperwork Efficient at pick up and drop off desk
Cons: Had to phone them to come and pick up from airport
Pros: Everything - service was fantastic, car was new, pick-up and drop-off were both excellent.
Cons: Nothing - all good.
Pros: The drop back service was very efficient.
Cons: Their staff were extremely rude and blatantly lied about “government regulations” requiring them to charge a daily rental for the motorway toll tag. When challenged on this they refused to give us the rental unless we signed their toll waiver or pay this hidden charge up front. They also blamed discover cars for non disclosure of this charge.
Pros: very friendly and helpful
Pros: Superb service.
Cons: Nothing to report.
Pros: great customer service.
Cons: Very good English spoken by all staff members
Cons: When given the contract of hire to sign at the pick up desk the diagram of the positions of damage history ie scratches etc was not filled out.This was a worry because all the minor damages could be viewed as my doing on return of the car. When I queried this the guy said he has the master copy of damage in the office. If the co.claimed against me i would have no redress because i signed a false contract.
Pros: Although EPI provided excellent service I think the cost of having to drop the car off half an hour before the office opens is scandalous. This was something to be considered when renting from them in future
Cons: Fast efficient service
Pros: Friendly staff, easy pick-up and quick service. The car was clean new and a good size.
Cons: Their office offsite of the airport - last time I rented a car at faro from a different company the car and rep was waiting for me in the car park, although I understand this is how they make the rental cheaper.
Pros: The whole process was so easy
Pros: Friendly and efficient
Pros: Good and friendly service
Pros: Efficient and friendly
Cons: They promised me a receipt by email for an additional payment, which has still not arrived after 10 days and many phone calls
Pros: The woman who helped us at the Faro EPI car rental agency was so kind and accommodating. We felt we were in great hands with her and the agency.
Cons: Nothing, everything was great.
Pros: Very polite staff, the car was impeccable and easy process on the pick-up and drop off.
Cons: everything was good, only the shuttle wasn't so easy to find.
Pros: EPI staff (lovely girls)
Pros: Friendly service, great prices.
Pros: Helpful and convenient
Cons: Transfer for a short distance off airport
Pros: Good customer service - collection & drop off. Offer of credit when the car was dropped off early. Good English spoken
Pros: Very friendly, good cars, easy to deal with and no pressure to buy extras.
Cons: No negatives.
Pros: Very friendly agents, smooth service (journey from airport car park to rental office was less than 5minutes), car was spotless inside (a few minor scratches on the outside)
Cons: Only improvement point would be some indication that you are waiting in the right part of the car park for picking car up - we only had to wait about 5minutes for a bus, but we did call to check we were in the right place
Pros: Simple, Easy and Friendly staff I was scared to hire a car aboard but EPI Rent a Car was amazing and their reviews are accurate
Cons: That we had to return the car with the same level of fuel which was half way, it would have been easier to be given a full tank and returned with a full tank but overall still amazingp
Pros: Clear and efficient
Pros: Quick pick-up and delivery, since we had a brand-new car no damage needed to be taken into account and luckily no damage during our renting period.
Pros: They company went out of their way to help us
Cons: It was a little slow when picking up the car - need more people processing.
Pros: Everything, couldn't have been better.
Pros: Great price, great car, great service. Thank you!
Cons: It was difficult to find the bus pickup point at the airport. Not signed within the terminal and we had to ask a few people for directions.
Pros: Attentive employee. Ease of picking up and returning the car.
Pros: Polite and quick
Cons: We weren't huge fans of the car, but it wasn't an issue, just personal preference. The cost of the rental kept jumping up every time we looked at the prices, so i would advise to bite the bullet and opt for this rental as soon as you see a good price!
Pros: Really nice people. Quick administration. Over sized car from what we booked.
Cons: Nothing. Would definitely use again
Pros: Good car, easy picking up and dropping off. When we returned the car, the shuttle bus had just left to drop someone else off at the airport, so rather than waiting they even took us to the terminal in the same car. Would definitely use them again.
Pros: Honest and helpful and friendly. Just out to get you on the road without trying to sell you all the other money making extras that sometimes comes with hiring a car.
Pros: The whole experience was pain free. I was picked up within a few mins of my stated arrival time, the car was waiting kn me, it took about 10mins in total from arriving at the office to leaving in the car.
Cons: The car was a new car and spotless. The staff were great at pick up and drop off. I had no issues at all. The car had an electronic transponder for the tolls, which save a lot of messing around. You cannot beat the price for a car, EPI were cheap, but really great.
Pros: nothing special tbh
Cons: - the maintenance of the car wasn't done or checked, I had redlights from the moment I drove away that the tires were not balanced (big differences between them btw) - I got an empty tank which is super annoying to receive a car like that, and when I gave back half a tank and asked if they would take that into calculation they said they couldn't. Felt like a rip off - You don't get a receipt confirming you handed back the car without any issues or damages which I find risky.
Pros: Quick efficient
Cons: Close to the airport with no hassle
Pros: Extremely friendy people, very trustworthy!
Pros: Chose EPI and was very impressed with service, car & price
Pros: Very quick and friendly
Pros: Staff fantastic
Cons: Nothing to dislike
Pros: Efficient and close to airport. Out of hours pick up, but everything went well.
Cons: The car was dirty. Poorly or quickly washed. The interior hadn't been cleaned after the previous customer. The clock flashed continuously and i couldn't adjust it to stop. This also affected the trip computer. The rear seat belts were tangled and trapped in the rear seat backrest. Otherwise good overall condition.
Pros: Very efficient and friendly staff. Excellent value for money. And particularly that there was no attempt to "hard-sell" excess damage insurance. This meant that the interaction was able to be very friendly and re-assuring.
Cons: One small thing would be a little map to show where to get the shuttle bus for the Office - we turned the wrong direction when we came out of the Arrivals hall
Pros: Efficient and friendly staff
Cons: Had to wait a while for a pick up from car park 4
Pros: Clear rental conditions and flexibility (car dropped at 5 AM without any trouble)
Pros: Every thing was excellent
Pros: Very simple process from start to finish
Cons: The only drawback was the gentleman who transferred us back to the Departures. He appeared to be rather unhappy in his job. Such a shame as that could be the lasting memory to many clients.
Pros: Very easy access to office. Service there quick & efficient
Cons: Fortunate to get a lift to EPI office with another driver going that way when we arrived. Otherwise very pleased with the quality of the car and service.
Cons: Charges when on to.e
Pros: Ophalen en inleveren ging vrij vlot.
Cons: EPI gebruikt je vluchtnummer niet om te kijken of je eerder of later aankomt.