AirAuto at Faro Airport

Cons: To pay a 40 euro extra because we brought the car before 08 am back is a shame. We were very disappointed and personnel refused to bring us to the airport. We walked to the airport and when the driver came back with the bus he almost hit me while i crossed the road on a pedestrian crossing.

Pros: Close to airport ,good customer service

Pros: Overal good value for money and friendly service at local rental agency (air auto).

Cons: Main downside was transit to and from airport and car rental location. There was supposed to be a shuttle every 10 minutes but in reality it took nearly half an hour for one to come. Altogether the transit (walk to pick-up location, waiting for van, ride to rental location) takes min. 40 mins so treavellers should budget time for this. Another thing was additional (mandatory) charge for a device that records toll road charges. For 9 days we were charged €19 euros

Pros: Friendly staff

Cons: Check in process too long Courtesy bus failed to turn up even though they knew exactly what time we landed.

Pros: Clean car, good price, convenient location, easy drop off during business hours

Cons: long check in process but not too long- don't know how to improve that if they are busy

Pros: Be aware that you must pay €40 if you drop the car off outside of hors 20.00 - 08.00.

Cons: The time taken to get the car.

Pros: Almost brand new car. It was really comfortable.

Pros: Lovely person who allowed me to have the car I wanted at pickup -

Cons: When returning the car, the representative wanted to complain about “fur” on the back seat. I have no idea what he was looking at. So, I found him churlish.

Pros: Quick

Cons: Felt taken advantage of

Pros: good location.

Cons: time waiting for pick up, need a bigger shuttle bus(only 8 seats!)

Pros: Quality of cars is excellent. Attitude of staff is excellent.

Cons: Only problem is long queues waiting to get cars.

Pros: Value for money. Off airport site very near to airport and easy to access. Efficient staff

Cons: Car was more damaged (from previous rentals) than I would normally expect although low mileage.

Pros: Car was almost new and clean

Cons: Too long to get things ready when all the information was already given, tooo many little things to work out before leaving.

Pros: Very efficient & courteous

Cons: Everything fine 👍

Pros: Very clear information given at pick-up.

Pros: Efficient

Cons: Trying to find the pick up point

Cons: Unclear extra charges at desk

Pros: New car but exterior not particularly clean

Pros: Everything was as it should be.

Cons: I offered to extend my booking but it seems they weren't interested as I was quoted a silly price.Which was a disappointment as I've used them several times before. But it seems my loyalty was worth nothing.

Pros: Not such a hard sell on the insurance

Cons: They should acknowledge you when you come in. I wasn't sure if they were waiting on me or not. I had to ask.

Pros: Good service helping me figure out the mess with Discover cars even though I got double charged, and the insurance rigmarole, what does unsettling

Pros: Very helpful

Cons: Insisting on a €3000 deposit on a credit card, although I had taken full insurance. Fully understand it’s their policy.

Pros: The car was fine, and the service alright.

Cons: Only providing 5/8th of a tank of gas, and leaving the floor dirty. Not offering to drive me back to the airport.

Cons: Not on site at airport.

Pros: Discover cars was the cheapest option by far, the team were helpful and I didn't have to wait to pick up the car. Dropping it back again they were quick and efficient.

Pros: Rapid service very helpful

Cons: Nil not to like

Pros: Good service.

Cons: n/a

Pros: Car was nice to drive

Cons: The way you believe you will pay a price but when you get there that isn’t the case at all. Had to wait for ages for shuttle bus and then almost an hour till we got our car

Pros: Fast, efficient hire process

Cons: Finding the meeting point and the waiting time for the pickup

Cons: The time spent dropping the car and the and the lack of politeness and friendliness of the shuttle driver on the dropping day. He shouted at customers and made obscene gestures. He must have been in a bad mood.

Pros: Staff v nice

Cons: Having to wait gift the bus

Pros: They were much better than reviews on google.. I had dent they were easy and pleasant

Cons: Nothing really

Pros: No break down of extra costs prior to booking. Extra costs after booking and cleaning costs not explained when picking up car. Lack of shuttle buses and information of how to get to pick up points.

Cons: No break down of extra costs prior to booking. Extra costs after booking and cleaning costs not explained when picking up car. Lack of shuttle buses and information of how to get to pick up points.

Pros: Very efficient but could do with having shuttle buses to & from airport more frequently. Having left home at 2.30am standing in a carpark for around 30 minutes in sunlight is extremely tiring.

Cons: The above comment only

Pros: Great value for money. The car was great.

Cons: Being asked if I wanted them to clean the baby seat I requested. To me it's obvious that every customer would like a clean baby seat. So instead of asking, I think they could be a bit more proactive and professional about it. Other than that, the service was fairly good.

Pros: Clean car

Cons: Excessive charges and poor customer support/service

Pros: Nothing.

Cons: Everything.

Pros: Friendly and helpful Service and timely pick up and drop off

Pros: Staff were friendly and we got a good car for the money paid

Cons: The actual pick-up and drop-off felt unnecessarily long. It would have been good if driver details etc., could have been given in advance to save time on the day.

Pros: Nice clean car and no hard sell for additional insurance.

Cons: Didn’t like finding petrol station across the dual carriageway.

Pros: I was greatly concerned that I would be pressured into paying unnecessary fees, after reading the online reviews, but I found them to be a reasonable cost and were friendly and easy to deal with.

Cons: Nothing.

Cons: Deposit not refunded

Pros: good service

Pros: Good clean new car

Cons: Too slow to rent - huge queue and only two agents

Pros: Pick-up and drop off

Cons: Was very clear the instructions from start to end

Pros: Close to the airport and excellent shuttle service to airport

Pros: They were OK and were at the office for leaving the car at 5 am

Cons: Did not explain the motorway toll system well. Finding Air Auto on return was not at all easy

Pros: Easy collection and drop off

Pros: Very easy and efficient service

Pros: Easy to book

Cons: I returned the hire car on 19 August 2022 and as of today’s date 5th September 2022 my €1,800 security deposit has nothing been returned. This is unacceptable

Cons: Hidden charges. 40 euro extra to drop off early even by a minute. No option to drop key which I normally use as a frequent renter. Also 2 euro per day for transponder.

Pros: They were polite friendly and efficient.

Pros: Friendly staff and good location

Cons: Big vans carrying 9 people are expensive to hire

Pros: Very little

Cons: We waited for over 1 hour at the collection point even though we specified what time we would be there in advance. There was no answer when i tried to call them. By the time we were brought to the airauto depot it had gone past 21.00 and they charged us €25 additional fee for late hours service. They said openly to us that they "do not believe that you waited that long". They also tried to charge us for the pre-payment that i had already paid with my credit card when i made the booking.

Pros: Friendly, supportive, accommodating

Cons: Older car, documentation of previous dents and scratches at night time was done inaccurately

Pros: Easy to use, fast, friendly, efficient.

Cons: Need to get shuttle bus whereas most other car hire companies are short walk from terminal at Faro.

Pros: pleasant manner, good clean vehicles,

Cons: Nothing

Pros: Service was very prompt and professional

Pros: Efficient and courteous

Cons: Lack of knowledge re suitability of same category cars(i.e. engine size catering for 5 people + aircon)

Pros: Airauto are just the best the service you receive is really friendly nothing is to much trouble they really believe in the customer satisfaction. I have used them 4 times now with no trouble at all and the cars are really good money for value.

Cons: I have nothing to say that I did not like about their service at all. The only thing I think that they should look at is the amount you have to pay if you take out their full insurance package. As I do you can take out insurance in the UK to cover all damage should it happen for about £25, for 10 days. I would sooner pay Airauto this money but their insurance works out about £15 per day. I guess there must be a reason that they cannot offer it at this low price?

Pros: Minimum fuss

Cons: Did not like early dropoff charge as I did not know about it. Shuttle driver tried to tell me I would have to wait for next bus as it was full but I was 1st in the queue but failed to 'register' with him. It is his job to see who is first and take their details as I did not know the procedure. As it happened there was room and I refused to get off the bus but if I had to wait would have cancelled the booking

Pros: very good service from the time we were picked up to the time we were dropped off.

Cons: We would have given it a 10 if we had been given our chosen car rather than the similar.