AirAuto at Faro Airport

Cons: The time spent dropping the car and the and the lack of politeness and friendliness of the shuttle driver on the dropping day. He shouted at customers and made obscene gestures. He must have been in a bad mood.

Pros: Staff v nice

Cons: Having to wait gift the bus

Pros: They were much better than reviews on google.. I had dent they were easy and pleasant

Cons: Nothing really

Pros: No break down of extra costs prior to booking. Extra costs after booking and cleaning costs not explained when picking up car. Lack of shuttle buses and information of how to get to pick up points.

Cons: No break down of extra costs prior to booking. Extra costs after booking and cleaning costs not explained when picking up car. Lack of shuttle buses and information of how to get to pick up points.

Pros: Very efficient but could do with having shuttle buses to & from airport more frequently. Having left home at 2.30am standing in a carpark for around 30 minutes in sunlight is extremely tiring.

Cons: The above comment only

Pros: Great value for money. The car was great.

Cons: Being asked if I wanted them to clean the baby seat I requested. To me it's obvious that every customer would like a clean baby seat. So instead of asking, I think they could be a bit more proactive and professional about it. Other than that, the service was fairly good.

Pros: Clean car

Cons: Excessive charges and poor customer support/service

Pros: Nothing.

Cons: Everything.

Pros: Friendly and helpful Service and timely pick up and drop off

Pros: Staff were friendly and we got a good car for the money paid

Cons: The actual pick-up and drop-off felt unnecessarily long. It would have been good if driver details etc., could have been given in advance to save time on the day.

Pros: Nice clean car and no hard sell for additional insurance.

Cons: Didn’t like finding petrol station across the dual carriageway.

Pros: I was greatly concerned that I would be pressured into paying unnecessary fees, after reading the online reviews, but I found them to be a reasonable cost and were friendly and easy to deal with.

Cons: Nothing.

Cons: Deposit not refunded

Pros: good service

Pros: Good clean new car

Cons: Too slow to rent - huge queue and only two agents

Pros: Pick-up and drop off

Cons: Was very clear the instructions from start to end

Pros: Close to the airport and excellent shuttle service to airport

Pros: They were OK and were at the office for leaving the car at 5 am

Cons: Did not explain the motorway toll system well. Finding Air Auto on return was not at all easy

Pros: Easy collection and drop off

Pros: Very easy and efficient service

Pros: Easy to book

Cons: I returned the hire car on 19 August 2022 and as of today’s date 5th September 2022 my €1,800 security deposit has nothing been returned. This is unacceptable

Cons: Hidden charges. 40 euro extra to drop off early even by a minute. No option to drop key which I normally use as a frequent renter. Also 2 euro per day for transponder.

Pros: They were polite friendly and efficient.

Pros: Friendly staff and good location

Cons: Big vans carrying 9 people are expensive to hire

Pros: Very little

Cons: We waited for over 1 hour at the collection point even though we specified what time we would be there in advance. There was no answer when i tried to call them. By the time we were brought to the airauto depot it had gone past 21.00 and they charged us €25 additional fee for late hours service. They said openly to us that they "do not believe that you waited that long". They also tried to charge us for the pre-payment that i had already paid with my credit card when i made the booking.

Pros: Friendly, supportive, accommodating

Cons: Older car, documentation of previous dents and scratches at night time was done inaccurately

Pros: Easy to use, fast, friendly, efficient.

Cons: Need to get shuttle bus whereas most other car hire companies are short walk from terminal at Faro.

Pros: pleasant manner, good clean vehicles,

Cons: Nothing

Pros: Service was very prompt and professional

Pros: Efficient and courteous

Cons: Lack of knowledge re suitability of same category cars(i.e. engine size catering for 5 people + aircon)

Pros: Airauto are just the best the service you receive is really friendly nothing is to much trouble they really believe in the customer satisfaction. I have used them 4 times now with no trouble at all and the cars are really good money for value.

Cons: I have nothing to say that I did not like about their service at all. The only thing I think that they should look at is the amount you have to pay if you take out their full insurance package. As I do you can take out insurance in the UK to cover all damage should it happen for about £25, for 10 days. I would sooner pay Airauto this money but their insurance works out about £15 per day. I guess there must be a reason that they cannot offer it at this low price?

Pros: Minimum fuss

Cons: Did not like early dropoff charge as I did not know about it. Shuttle driver tried to tell me I would have to wait for next bus as it was full but I was 1st in the queue but failed to 'register' with him. It is his job to see who is first and take their details as I did not know the procedure. As it happened there was room and I refused to get off the bus but if I had to wait would have cancelled the booking

Pros: very good service from the time we were picked up to the time we were dropped off.

Cons: We would have given it a 10 if we had been given our chosen car rather than the similar.