Autorent at Faro Airport

Pros: Always very quick with the check in process.

Cons: All good.

Pros: Friendly and helpful. Linked my phone to the display for me.

Pros: Good value for money. Kind and helpful staff. Got the car I requested, hold on creditcard was removed quickly after I returned the car.

Cons: No remarks

Pros: Hand brake not quite 10O% but manageable once aware

Pros: Easy booking. Easy pick up and drop off No hard sell for extras

Pros: Superbly efficient and use them 2 months of the year- never had an issue

Cons: Nothing worthy of report

Pros: Great car!

Cons: Excellent

Pros: Auto rent are extremely efficient, use modern technology to photo the car before you accept it. They also provide an efficient collection and delivery service to the airport.

Pros: automated, little time at desk, efficient

Pros: Very friendly helpful staff.Always good quality cars

Pros: Just great

Cons: Nothing

Cons: No directions from airport to pickup point This is for all car rental companies

Pros: Professionalism and availability

Cons: Nothing

Pros: Friendly and efficient

Cons: Fuel policy. Had to return car with the same amount of fuel and not full picking up and dropping off.

Pros: Un personnel professionnel et serviable. Des voitures propres.

Pros: Efficient handovers. Competent staff. Great price.

Pros: Prompt efficient service

Pros: Excellent service

Cons: No problems at all

Pros: Would definitely use again

Pros: Depot is close to Airport and drop off was easy

Pros: Very efficient rental process

Cons: The car was ok, but no Carplay or similar for such a new car is not a great experience

Pros: Excellent customer service. Very efficient and easy to use.

Pros: Good value for money

Cons: The address is not easy to find. My satnav could not locate it

Pros: This was the best car rental I have ever had and I rent cars regulary all over the world

Cons: Nothing

Pros: Quick and efficient service

Cons: N/A

Pros: Very straightforward. No hard sell.

Pros: Friendly, efficient and good car for the hire price.

Pros: Good service

Cons: Nothing

Pros: Great service from start to finish. I had an issue with my card and rather that push the maximum insurance they found a solution. Very impressed. Will use again

Cons: Could make the sign a little bigger in car park 4 but apart from that all was great.

Pros: Great car, everything worked well. Representatives were excellent, very helpful and efficient

Pros: Easy pick up with no pressure to purchase extras

Pros: Helpful and efficient staff. The usual worry about charges for scratches was not an issue at all. Proper sensible people.

Cons: Same to same fuel. Why not full to full?

Pros: We waited for only about 10 minutes for the shuttle bus for the short journey to collect the car. There were no issues with the car during our holiday and returning the car was a quick and easy process with a prompt shuttle return to the airport after this. A faultless service.

Cons: There is nothing to dislike.

Pros: Used this company numerous times always good car's and staff friendly and efficient staff

Pros: Prompt, friendly staff and the car we chose was available and clean in a good condition.

Pros: Easy no issues

Cons: All good

Pros: Fast and efficient

Cons: Nothing

Pros: Fast. Charged exactly what was agreed.

Pros: Very professional

Cons: Nothing at all.

Pros: Very speedy process

Cons: Nothing

Pros: Very efficient service. Clear explanation

Pros: well organised

Pros: Alles OK zoals gewoonlijk

Cons: Niets

Pros: Everything. Smoothest car rental package ever. Great value, great car, v friendly and efficient staff. Will definitely deal with Autorent again. Thank you.

Pros: Friendly and helpful staff

Cons: Nothing

Pros: Friendly

Cons: Finding the shuttle pick-up point on arrival at airport was not so easy

Pros: Accurate and jointly carried out inspection of the car for damage. Clear explanation of options.

Cons: Transfer is at P4 but at the airport it is not clearly indicated where P4 is. This should have a clearer description. Now you walk towards car rental companies that are located far away from P4.

Pros: Have used Autorent many times and they are always friendly, efficient and provide good value

Cons: The new process of taking photos of existing damage is slow and takes a lot longer than previously

Pros: Efficient and friendly staff

Pros: Easy going, online check in saves time

Cons: Rattling car

Pros: The people

Cons: Nothing

Pros: Aldrig har vi fået en bil så hurtig. Blev hentet i lufthavnen med det samme vi ankom. Fik lynhurtig en bil, som var helt ny. Så nemt og hurtigt. Det samme gjalt da vi afleverede bilen igen. Top karakter👌

Pros: Good

Cons: Long time to pick up

Pros: Just great service, polite and informative

Cons: I took a bit too long to do the return process

Pros: Good ,efficient and value priced, car was not the newest and had nearly 90K on the clock, but everything was functional and tyres were good..

Cons: Had wait a long time when returning car, in all the returns process took nearly 45 minutes before we got to airport, this then put us under pressure for checking in and passports checking leaving us no time for the airport shop's or snacks..

Pros: Out of hours pick up worked well

Cons: 35 min wait for transfer back to airport

Pros: Everything perfect

Cons: Nothing

Pros: Staff were friendly, quick and efficient.

Cons: Waiting at the airport as no queue system and other people jumped ahead. I was travelling with an infant early afternoon so had to wait in the sun/heat as no shelter at the pick up point. Hire cost of the car seat was almost as expensive as the rental and very basic.

Pros: Efficient

Cons: Economical

Pros: I always find Autorent a 1st rate rental company.

Pros: Quick polite efficient no fuss and not overly pushy or scaremongering

Cons: Nothing much they were stress free

Pros: Excellent service from shuttle 'bus to experience at the Autorent office.

Cons: Nothing.

Pros: Prompt and efficient

Cons: Nothing

Pros: Free shuttle to hire place

Cons: Agent screwed his face when I took a video of all the damage before I took the keys

Pros: Simple process, checked-in online in advance to save some time. Liked the electronic vehicle check with documents and photos of all noted damage sent to me by email before I left the office.

Cons: Nil

Pros: Superb friendly service starting with the man who met us at the airport very very helpful and happy with his job and then the efficient non stressful check in and the provision of a great car And because I use a walking stick they said any future time let them know and they will meet me in the terminal and sort my cases how good is that !

Cons: Autorent were perfect in every way

Pros: Friendly and professional service from shuttle driver and rental agent.

Cons: Nothing.

Pros: Excellent service

Cons: Nothing

Pros: Efficient & new car

Cons: Wasn’t given a copy of the signed return paperwork or sent it by email

Pros: Friendly and very helpful service.

Cons: Easy to deal with.

Pros: Efficient easy and quick.

Pros: N/A

Cons: As stated 40 euro early return charge is a pure scam

Pros: My wife has mobility issues and the staff were very helpful and kind. Thank you all

Cons: Nothing

Pros: Fair price and don’t try to scam as so many car rental places do these days.

Cons: No Apple CarPlay even though the car had a screen. It looked like it was not enabled.

Pros: Was a good job

Cons: Paying extra for out of hours

Pros: Price was competitive and ease of use.

Pros: Fast and efficient

Pros: Pleasant staff, efficient service

Cons: Well maintained cars, great price, ease of deposit

Pros: Professional

Cons: Nothing

Pros: Very nice people at the desk and the driver doing the pick up.

Cons: All good.

Pros: Everything.

Cons: Nothing.

Pros: All staff were professional and helpful (van driver, rental desk pick up and drop off)

Cons: I have no complaints

Pros: Great service and an even better price!

Pros: They are friendly, helpful, efficient and no hidden charges.

Pros: Friendly efficient staff. easy quich shuttle to and from the airport/

Pros: Fast, efficient service.

Pros: I was given a good car and it was all smooth

Cons: The staff were not kind, both at pick up and drop off. It feels like staff is not particularly happy working there...

Pros: Be aware that the pick-up point is at P4 and not near other rental car offices.

Pros: Proffesional

Cons: Nothing

Pros: Professional efficient delivery and return of rental car.

Cons: Nothing

Pros: Everything

Cons: Nothing

Pros: everything was clear. no pushing for other contracts

Cons: nothing, everyting was perfect

Pros: Fast and easy for all aspects of the car rental

Cons: Nothing

Pros: Excellent and efficient, from pickup to drop off!!

Cons: Everything was good!

Pros: Desk personnel were personable and efficient. The car was clean and in great working condition.

Cons: This rental location was extremely hard to locate.

Pros: Everything was very good

Cons: Nothing

Pros: Everything went fine,quick pick up and qiuck return to airport.

Pros: Car was clean

Cons: The chemicals used inside the car to clean the mats etc which made it very smelly. They don't check the tyre pressures!

Pros: Great service great value for money, staff polite and efficient

Pros: Staff were very busy with a long lineup but remained pleasant and courteous.

Cons: N/a

Pros: Very fast

Cons: Nothing

Pros: The overall experience was pleasant

Cons: They seem to be honest which is the most important part of dealing with car rental agencies.

Pros: Everything

Cons: All ok

Pros: We have no issues, rented from them 9 times, no problems

Cons: No problems

Pros: Efficiency of the process

Cons: Again very efficient

Pros: Great check out with different staff.

Cons: Lying and making you feel you should not have gone through Discover Cars and should have bought their insurance and making me feel like shit for a few days.

Pros: Very friendly and helpful staff

Cons: I prefer that all cars would be suitable for Car play connection, not always the case

Pros: Vriendelijk en efficiënt

Cons: Heel goed en geen gezeur over verzekeringen, wij hebben gehuurd zonder extra verzekering.

Pros: No fuss, no drama, efficient, good price

Cons: Nothing

Pros: Efficient and great service and staff

Pros: Excellent

Cons: Nothing

Pros: Very good , professional, good cars

Pros: Best experience ever from a rentalcompany, calm and friendly staff, got an almost new car, Low price.

Pros: Very quick pick up, 20 mins.

Cons: The price first given included all risk insurance. On the pickup we had to pay another 115 euros to be fully insured. No such information was given before, on the booking process. We received a 30 -pages long contract only on the pickup. Also you get all the terms and conditions and a voucher with relevant information only after booking. So you really book a bit in the dark. The car itself: you order VW or similar, of course you don't get VW. So won't book again.

Pros: Real wrong information about the tol box!!

Pros: Complete scam artists.

Cons: Complete scam artists

Pros: Everything

Cons: Pedro was very professional and outstanding customer service!!!

Pros: Car was clean

Cons: Be upfront about NOT being at the airport, better instructions about returning the car. Show some interest in what they do.

Cons: Wash widows also inside pls

Pros: Polite and efficient

Cons: Nothing

Pros: Helpful staff from collection from airport, car collection, drop off and return to terminal.

Cons: Couldn’t fault anyone

Pros: Very pro

Cons: Quick and precise

Pros: Great service and staff. Absolutely the best agency in Faro.

Pros: Quick and polite

Pros: Quick return

Cons: Didnt get the car i booked (Diesel)

Pros: Efficient, uitstekende service en vriendelijkheid

Cons: geen opmerking

Pros: Friendly & efficient

Cons: Nothing

Pros: Everything including speed of transfer from and to airport

Pros: good location, easy and efficient workflow

Cons: nothing

Pros: The phone number provided was reachable and provided support. The experience was very positive

Cons: A bit of sell on autobahn tolls which is okay :)

Pros: Great service, friendly people

Cons: Nothing - all good

Pros: Always quick ,efficient and friendly

Cons: Nothing

Pros: Efficient company

Pros: Good communication, prompt and efficient service

Cons: nothing

Pros: The team at Auto rent are very good and helpful and I have now used them many times.

Cons: Very Professional!

Pros: Excellent

Cons: Nothing it was all good

Pros: Diogo at the Faro office was great. Very professional and helpful. Obrigado.

Cons: The car was not so new but all worked well. No complaints .

Pros: It was very quick and easy and the staff helpful

Cons: The lack of signage or representation at the airport after 5pm. It wasn’t too tricky to find with help but could be better

Pros: Friendly and efficient.

Cons: All was good

Pros: Very good customer experience

Cons: Very efficient

Pros: PERFECT

Cons: NO COMPLAINTS AT ALL!

Pros: Quick. Easy. No pressure to take extras.

Cons: Nothing

Pros: getting a shuttle was absolutely no problem at all. Limited waiting time and on arrival the pick up process was very efficient. The price of the vehicle hire was very reasonable and the condition of the vehicle was good.

Cons: Pretty much fautless

Pros: Very fast pick up and drop off

Pros: Quick and easy

Cons: Although we were told that the deposit taken on our credit card had been cancelled after returning the car, they did not give us a printed receipt for this, which we would have preferred.

Pros: Nice & easy process & easy to get to from Airport

Pros: Speedy and efficient. Great shuttle service

Cons: No negative points

Pros: Absolutely Perfect

Cons: Nothing

Pros: Very friendly and efficient staff

Pros: They were honest about existing damages and noted it well on the inspection report. They were not picky about inspection after I returned the car.

Cons: They try to sell you extra insurance but if you bought it through discover cars then you don't require it so don't let them pressure you. The car we received was 3 or 4 years old and was a bit dirty and worn out. Also don't like that the car was not full of fuel so you must return with same amount which is difficult so they win since people will keep the fuel level higher than original.

Pros: fast and efficient

Cons: difficult to talk to someone after I was back in the UK to get deposit back

Pros: Quick service. Helpful staff

Pros: Car ran good

Cons: Took forever to check the car. I was told different things by Discover than what Autorent charged for.

Pros: Great experience end to end.

Pros: Very professional. Service was great, prompt pickup and return to airport, straightforward handover and return of car. Ca r was clean and reliable. Will happily use again.

Cons: nothing

Pros: Excellent friendly service , and no pressure sales for add one . Car was immaculate , Seat Ibiza a very nice little car . Only 12k km on the clock !

Cons: Nothing

Pros: Excellent, their van picks you up from Faro Airport, driver loads and unloads the bags to the van. Quick, efficient and the vehicles they provide great condition. I got brand new car. Next trip they Will be my choice again.

Cons: There is nothing to not like about auto rent

Pros: Everything was perfect All easy to deal with and very helpful .

Pros: Nice people

Cons: Prefer that car was at the airport

Pros: Rubbish company . greedy, have charged us over £75 more

Cons: The back door was broken, the sat nab was old, more requested money for motorway, not accept our comprehensive insurance with you. They clearly told us your company has no right to insure the car and they need to do it themselves. Full cheating by your company.

Pros: The service was awful also because I was supposed to drop of the car in Lisbon and they didn’t let me do it. I had to book another fight+ accommodation

Pros: Just friendly and easy to use

Cons: Nothing to dislike, they were great

Pros: The service was very slick and easy.

Cons: A little more transparency regarding the toll box charge and additional option of insurance would be perfect

Pros: Very efficient

Cons: Nothing

Pros: Swift pick up and drop off. No surprises.

Cons: Water in the headlight of the car, and licht bulb defect causing a constant warning light in the dashboard. No reserve light bulb set in the car.

Pros: Made the whole process very easy and were very efficient. Car was spotless clean inside and out. Car performance was perfect.

Cons: Hadn't known prior that we would have to pay for a toll tag for driving on the motorways. Paid for it for 10 days anyway but still had to pay €3.20 on return of the car for tolls. Thought this would have been included in the price for daily cost of the toll tag we paid for at the start.

Pros: Price and quality

Cons: That they charge extra for out of hours drop off - not made clear in booking

Pros: A good no fuss provider.

Pros: Cars were in great condition, very clean and with low miles. we did find the fact we had to pay extra to add me as a driver just because the deposit was on my girlfriends credit card very frustrating, especially as our friends did not have to this.. and we’re aloud to drive regardless of who’s card they put the deposit on… Made us feel like it was just a little money making scheme.

Pros: Hassle free. No hard sell on insurance and no searching for minor scratches when you return. Expedient, efficient, excellent

Pros: Fantastic service, pick up and drop off was a the best we had ever experienced.

Pros: Great value for money, the only problem was finding where to get the shuttle bus and having to stand in full sun waiting to get the bus. Otherwise a very good experience

Pros: Autorent were genuinely one of the best rental companies I have ever used. Very easy to find their reps, quick transfer, friendly service, no queues at all, super quick to reply to any queries.

Cons: Nothing - all good

Pros: No waiting time for pick-up and drop off at the airport, efficient service

Cons: N/A

Pros: Speed.

Cons: Car was a bit banged up.

Pros: Quick and efficient. Car was clean and their Rep carefully pointed out all minor scuffs before issuing car. Very efficient on return of car.

Cons: Finding place in Car Park 4 where shuttle bus picked us up on arrival.

Pros: Efficient shuttle service to/from the airport

Cons: Thst we didn't receive a Fiat 500 but a Fiat Panda which is a much more boring car. Like going from a cool car to on of the most uncool car available. And that the agent laughed and ridiculed us when we complained about it and said that we don't know anything. People like thar shouldn't work in customer service or at least be trained properly.

Pros: Nice and friendly

Cons: None

Pros: This is a family run firm, excellent service, very clean car. We had a little damage when we had the car, pointed it to them on our return and they did not stick the arm in like other car rentals and explained clearly what to send our excess insurance company. Will defiantly use them again.

Cons: Nothing

Pros: Efficient, friendly, helpful and spoke good English.

Cons: All good

Pros: Some mirror scratches on the body of car which was on the report.

Pros: Fast, friendly, great price for a great car.

Cons: Just that isn’t at the airport the car pick up and drop off

Pros: Until the damaged lock SCAM I thought they were OK. But they are crooks

Cons: They are crooks. They pulled this stunt on me. It’s a scam. Do NOT use them https://www.mirror.co.uk/money/dangerous-new-car-hire-con-12426192

Pros: Great communication, easy to find the shuttle, easy pick up and drop off.

Pros: Very responsive

Pros: Hassle free

Cons: Shuttle bus was quick

Pros: Quick, polite and very clear.

Cons: No problems

Pros: Smooth, fair no quibbles

Cons: As above

Pros: Efficient admin process

Cons: Wasn’t sure if I had to request a pick up from the airport or whether it was automatic

Pros: Great price with wash pick up and delivery from the airport to the close by office.

Cons: The car was great value, maybe reflected in the older car but was running fine and had no problems. No drama either with any marks and dents on pick up and on return. The toil device worked perfectly too

Pros: Friendly and professional

Cons: Small parking space not clearly indicating where to return car.

Pros: everything was excellent

Pros: Very friendly, easy to find even walking from Faro City centre ( around 35 minutes ). Super efficient and quick in both collection and drop off - the gentleman who assisted in checking in the car and subsequently driving us to the airport terminal could not possibly have been better. Car was virtually knew and would have no hesitation in using again.

Cons: Nothing to report

Pros: No delays at either pick up or drop off. Staff were pilot and courteous unlike many other car rental companies

Pros: Really great service, would absolutely use again

Pros: Amazing super fast, no pushing the extra products, kind employees, super!

Pros: Fast service

Cons: They just give a free shuttle to the airport, it will be good if they can give a free shuttle from the faro bus or train station

Cons: My car broke down (which can happen) I was left for 2 hours waiting to get picked up . The car was, but I wasn’t . I decided to cancel the rest of the time with the car. I am still trying to get some compensation back for the week I did not use . I have had one response but no resolution . It’s been over a week

Pros: Friendly staff, quick service, clean car problem free.

Cons: Location, shuttle, or taxi access only.

Pros: Quick service, they got me on my way fast and efficiently.

Cons: It was all good. No negatives from me.

Pros: Because I had done online check in on their website,my car was waiting with almost all of the paperwork pre done..

Pros: Ease of collection and drop off

Cons: Nothing

Pros: Excellent only slight difficulty was finding the courtesy van location at Faro airport.they pick up in the middle of the parking lot.

Cons: All good

Pros: Excellent fast efficient, nice people to deal with.

Pros: Once at the collection point we were treated very well; the driver of the transfer bus was very polite and the agent effectient.

Cons: The directions from the terminal to the collection point and the quality of the car.

Pros: Very efficient from start to finish, used auto rent before and would definitely use again. Highly recommend

Pros: helpful and friendly service

Pros: Efficient

Cons: Cant really think of anything so I'm not going to make it up.

Pros: Quick, friendly and helpful

Cons: The car is a little bit old/used

Pros: Helpful and good communication

Pros: Information and assistance provided with the tolls system in Portugal. Flexibility in extending with one day our booking.

Cons: Car was old...not prepared for me.....low on oil

Cons: Airport pickup on arrival took way too long … we waited over 45 minutes

Pros: Everything

Cons: No issues

Pros: Explications claires

Cons: La connexion usb de la voiture était inutilisable

Pros: Efficiency, promptness & speed of service.

Pros: Thé automobile ran well

Cons: The car was not clean. The representative did not explain anything about use of car - ac, radio, lights, etc. The representative charged 100 euro for 2 barely visible scratches on wheel cover, which we feel we did not do. Please see report filed on May 22 2023

Pros: Friendly efficient service on pick up and drop off.New car

Pros: Quick connection via Shuttle, cleanliness of the car, easy dropping off

Cons: Impossible to drop off the car, even 5 minutes before 8:00 without booking in advance an expensive out of hours service

Pros: Small parking

Cons: Getting car back was confusing a little.

Pros: nice car, good value

Cons: Not clear what address to return car to and GPS cordinates supplied by staff member were not accepted by Google maps

Pros: Autorent explained everything involved in the contract, and had all of our pre registered information at had when we checked in.

Cons: The only small detail that might be improved is the pick up and drop off area. It is The furthest from the terminal. That bring said, people In the terminal were helpful in directing us to the pickup area.

Pros: They are very easy to work with. We had to return the car early and they made to process very simple. Many thanks.

Pros: very efficient, actually went round the car with me prior to hire and identified all the defects, usually left to sort that on my own

Pros: Efficient service by AutoRent.

Cons: No mention by Discovery that AutoRent would charge 50Euros for driving into Spain which is what many drivers wold want to do.

Pros: The car was without parking sensors

Pros: Professional, straightforward, trustworthy

Cons: Awkward location but mitigated by the free shuttle bus