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Autorent at Faro Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: They could speak English
Cons: They took advantage because I didn’t take photos of the wheels claiming a very small scratch on the wheel trim wasn’t noticed by me on hand over
Cons: no complaints whatsoever.
Pros: Very quick and efficient service
Pros: Excellent value and service
Pros: Easy. Fast shuttle. I messed up collection times and they accommodated me no bother.
Pros: From pick up to staff and very efficient service.
Cons: Their fuel policy of same to same should be changed full to full.
Pros: Shuttle waiting for us. 2 minute drive to the office. Quick and easy car pick up and drop off. Friendly service and great price. I would definitely recommend Autorent.
Pros: Excellent service and overall experience
Pros: Easy to find the bus which was at most 10 min wait as we just missed the first one. Check in seamless. Superb cust service.
Cons: Service was fantastic
Pros: Great service at the airport. Shuttle service perfect!
Pros: I had been renting a car since 2016 and i never had a incident or car crash or any minor dents but this time i had to drive i car that has so many dents scratches on it however it never distract my enjoyment for driving around as they gave me a automatic transmision which is initially i wasn't expected to get
Pros: Friendly and efficient
Cons: Car felt a little run down
Cons: The car didn't have a backup camera or GPS. They dropped us in the airport parking lot a very long way from the terminal. Enough to never use them again.
Pros: Friendly and relaxed
Cons: There was an Autorent poster in the car rental cabin so I queued there for 30mins before being told to go about 15m away to the shuttle pick up point
Pros: All of the service was very high !
Pros: Very courteous, efficient and professional.
Pros: Almost everything.
Cons: Not able to pre-register details on line prior to arrival.
Pros: Excellent experience. Heard horror stories of renting a car in Portugal but Autorent was great.
Pros: Excellent local provider with first class customer service and a clean, comfortable car. Friendly,courteous and helpful staff.
Cons: Nothing too marks all round.
Pros: Super professional and efficient
Pros: No issues with insurance as full cover taken out with Discovercars.
Cons: Air conditioning didn't work. Not too much of an issue in November but demisting a bit difficult.
Pros: I've used them many times and always found them efficient and polite.
Cons: I don't know why but this last time we had a longer wait than usual for the airport pickup shuttle. Like all car rentals seemingly, although car exterior may be shining the inside of the windscreen needed cleaning properly so see best.
Cons: Swindled into paying for damage I didn't do
Pros: They were fast, honest and not trying to charge customers for extra stuff like others normally do
Cons: Off business hour airport haul was €40 for a 5 minute ride, but that is said before so you can arrange other kind of transport if you wish
Pros: Prima Service
Cons: Correct personeel
Pros: No hassle, No scams, just a clean car to drive at a fair price.
Cons: Needed a shuttle to the train station as well.
Pros: Quick and simple process, friendly staff while picking up although they made a mistake, gave me the wrong car and I had to go back to swap it.
Cons: If I had to moan, it would be the guy with a bit of attitude when I returned the car... all went fine tho.
Pros: Quick, friendly
Cons: Nothing springs to mind
Pros: Very good , client friendly car rental company.
Pros: Very good service. Car pick up about 15 mins. Drop off 20 mins. All good.
Pros: Great service at Auto Rent, they were thorough and efficient. Returning the vehicle was fast and the shuttle to the airport was quick. Highly recommend
Pros: Ease & speed to everything
Cons: Car needs airfreshners!
Pros: Very efficient, car only had 1000km on the clock, easy process
Cons: Rental wasn't onsite at airport - 5 minute shuttle bus ride
Pros: They are a Five Star xxxxx Company who look after the customer from booking your vehicle to collection and drop off at the airport, top class.
Cons: I had no problems what’s so ever with this booking.
Pros: Quick, easy, friendly.
Cons: All good.
Pros: Reliable car.
Pros: Upgraded car and very efficient service
Cons: Nothing all good
Pros: All the aspects rated above
Cons: At the end of out trip we would like to activate the device to travel the A22 highway, but this was only possible at pickup time and then I didn't feel the necessity.
Pros: Friendly staff
Pros: Very fast
Pros: Staff very efficient
Cons: No complaints
Pros: friendly, and efficeint
Pros: The service was ok, the car was full of dents and scratches but drove ok
Cons: I wasn't happy with the fuel level only a quarter of a tank when it's a lot easier to manage from full to full
Pros: Speed and professional
Pros: the pick and return process very quick
Cons: the additional cost for minor scratches etc
Pros: Excellent and polite attention at each stage
Pros: Very good with friendly staff
Cons: It was an old car
Pros: snel , vriendelijkheid
Cons: niet van toepassing
Pros: Correct, on time, no useless upsellings
Cons: A bit difficult to find the exact meeting place at arrival
Pros: Rapidez no atendimento na retirada
Cons: Falta de gps e não me responderam ainda sobre o desbloqueio da caução no meu cartão de crédito
Pros: I could pick up the car out of working hours due to flights delay (additional charge but reasonable), car was in perfect condition, seems to be very reliable place for car rental
Pros: Very friendly staff, took the time to explain contract.
Cons: Long walk with cases to P4 pick up from arrivals hall.
Pros: Used them before and usual the service was excellent
Pros: No up sell on insurance
Pros: Very efficient and friendly
Pros: Acima de tudo foram simpáticos
Cons: Achei o contrato pouco transparente na explicação de valores que negociei e recibos do que paguei e mais grave é ter subscrito um seguro em que não me foi sequer entregue qualquer apólice nem condições gerais de apólice para ler mais tarde e eventualmente poder até exercer a minha opção no período de reflexão. Aguardei o envio para o email s/ sucesso. É completamente ilegal a comercialização de seguros sem a entrega de documentos aos segurados. Nem tenho palavras
Cons: had to wait whilst only 1 attendent had to deal with 4 customers
Pros: Quick, easy, very friendly staff, not pushing on extra insurance, honest. Pick up at airport with friendly driver
Pros: Friendly and helpful
Cons: Can’t fault the service, just the cost and multiple add ons (out of hours drop off, car seats etc)
Pros: First class. And the first time I’ve used an off car park car hire company but they were super efficient, very friendly and speedy. 👍👍
Pros: The people
Cons: The professional service!
Cons: Price of the rental but this is across the entire sector
Pros: Quick and simple
Cons: Windows could have been cleanier but it is just a minor issue.
Pros: Really recommend the service No problem at all
Cons: Simple and efficient
Pros: They had a shuttle bus which I was worried about getting, turned out to be a great service we waited at the airport for a few minutes and was dropped off 2 minutes down the road to the car place itself, we were then only there for 20 minutes or so before leaving.
Cons: Nothing major - the guy was helpful just not very interactive or friendly but was silkiest doing his job.
Pros: Definitely would recommend as they provided brilliant customer service on collection and return of vehicle.
Cons: The only negative to point out was that our car didn’t have SAT NAV and had a lot of scrapes and bumps.
Pros: Good and quick service, good cars
Pros: Staff were friendly and professional. The car was not perfect, but that was a positive as you knew it wasn't brand new and it didn't make you overly anxious driving it.
Cons: No complaints at all
Pros: Understanding of the issue of the dent
Cons: Nerve wracking approach off fast lane of carriageway
Pros: Very quick service
Cons: Very expensive rental for the condition of the car, over £600 for a beat up old seat Leon!
Pros: Good. Communication easy set up.
Cons: Locating the correct pickup spot.
Pros: Quick effortless
Pros: Average. Very frustrating pick up.
Cons: No information at pickup.
Pros: Not very much. I was disgusted with the way I was treated. I felt when I returned the second car that I was being well and truly set up.
Cons: The first car I had wasn't fit to go on the road - faulty clutch. When I returned the second car (which was of very good quality) I was told that there were some scratches - not visible to the naked eye - which cost me 230 euros! I have hired many cars throughout the time I have been going to Portugal and I have found that on previous occasions the firms under the umbrella of Discovery were good - but not Autorent. They portray the very worst in car hire firms.
Pros: Great, perfect!
Cons: the only thing I would advice is just to have signs in the hall pointing to P4 where the pickup was. But besides that, great.
Pros: new car and quick and efficient process.
Pros: Brand new Seat Ibiza. Easy and quick transfer to and from airport. Handover and return of the car was fast and uncomplicated. Deposit returned super fast. Highly recommend.
Pros: Price very good. Drop off easy and staff very pleasant. Auto rent transfers to and from airport very efficient
Cons: No information given on where to find Autorent pick-up point at the airport, found it by default. Staff member the office when we collected the car was surly, extremely bored and dismissive of any questions we asked. Very unpleasant experience. Very poor directions for the return journey to the rental office, we would not have found it had our accommodation not printed better directions.
Pros: Shuttle service from the airport
Cons: Could not give coffee or change 50 cent
Pros: Efficient friendly service
Cons: Opening hours
Pros: Well cleaned and valeted car at pickup
Pros: Fast and efficent
Cons: Different car to the one booked
Pros: Below it says 'would you rent a car for a similar trip again?'. Yes, we would, if we could find an economic one, but not from Auto Rent. So my ansser to the question AS Put is Yes. BUT WE WPULD NOT RENT FROM AOUT RENT AGAIN. So unless we could be sure that Discover Cars did not land us with Auto Rent, neither would we would not rent through Discover Cars.
Cons: Astronomic prices charged for damaged tyre (especially in view of damaged wheel as well). High price for very small dent and discoloured paintwork. The man said he would siad me an email to support the payments (3 x Eu 184.5) that I had had to make. He didn't. Aftger 2 days I sent him an email telling him to fulfil this promise ASAP. After a further 7 hours I sent Another email telling him to do it NOW. He then did. There was no manual with the car. But nor did the man explain the impenetrable
Pros: fast and efficient - no excessive admin
Pros: Mini bus was waiting for us at the airport and the car was waiting for us at their offices. Return was just as swift and SO MUCH BETTER than our last trip to Faro with a different provider
Pros: Have used several times now and always satisfied
Cons: Price although it's the same industry wide
Pros: Pleasant staff
Cons: Car had a warning light come on. Checked oil and water both fine so took a chance and watched thermometer closely.
Pros: Close to the airport. Low fares
Cons: Car was full of scratches, when I picked it (I guess when someone returns it damaged, they just collect money from the driver but don't have the car repaired, afterwards). At return, they tryed to make me pay for scratches on wheels which were already there. Be very careful when renting from these guys. Take many pics of the car and make sure the rappresentative notice you doing that
Cons: the car had car play, which we were unaware, so we did not need a gps as we could use our data. We ended up paying for and not using a rental garmin unit. Money wasted because of a lack of communication
Pros: Really nice man on returning car
Cons: Man on collection. I am partially deaf and he was very I helpful
Pros: Fully staffed desks on arrival, so no wait.
Cons: Slightly longer wait than expected at the airport (flight landed early, which might be the reason).
Pros: Unfussy, efficient service. Didn't try to sell extras.
Cons: It wasn't easy to find where to collect the car.
Pros: Effecient and pick up and return to car park 4 excellent
Cons: Car had a lot of dents and hand brake not working properly
Pros: Once at office quick and straight forward
Cons: Signage at airport was all mixed together with different logos of other car rentals had to ask shuttle bus driver
Pros: Initially the value - however that changed.
Cons: Auto Rent do not accept American Express - my supplemental insurance is with Amex, but payment must be made using Amex card. Minor scoff marks were charge at 160 Euros - not sure if they were present at collection or not. since supplemental insurance through Amex was not in force had to pay this out of pocket cost. Thus, overall value poor.
Pros: It was good
Cons: That you have to pay €1,85 per day for a transponder for the tolways … but afterall it was very handy
Pros: Efficient and professional. Easy and quick transfer to and from airport with auto rent transfer. So much cheaper than other rental companies. Collection and drop of of car very quick.
Cons: Only minor but would have preferred to collect and return car with full tank of petrol instead of a quarter.
Pros: was ok - medicore in my book! i would rent again but probably with a different company. was kind of annoying arranging the rental to be honest, took forever to confirm. inappropriate for travelers.
Cons: service wasnt that good, they can answer more questions .. they seemed annoyed when i was asking them things.
Pros: Car return and shuttle to the airport was quick and efficient.
Cons: Where/how to get from the airport to the car pick up point could be clearer.
Pros: Brand new Peugeot
Cons: Quick and efficient
Pros: Easy transactions
Pros: As good as any car hire I've ever had. No hassle, no scams.
Cons: Not at airport overpriced for rent will not use again prices too high car did not even have back up camarea
Pros: Friendly and helpful.
Cons: Was asked to pay a higher balance than I owed. Some people would joy have spotted that.
Pros: Professional, efficient and no pressure to by extra insurance cover,superve.
Cons: The car was under powered
Pros: great service, used AutoRent twice in my last 2 visits to Portugal
Cons: Easy and quick
Pros: Quick and effective process. We were lucky enough to get a new car with only ~1500 kilometers
Cons: 40€ fee to go to Spain, highway fees to pay upfront (not an option to pay on actual highway usage apparently, no gates system such as in French for example), no clear invoice received which made me wonder if the amount I paid when booking the car was correctly deducted from the full rental. Lastly, a dash error light due to too much oil, had to spend one hour to go to a rental desk in the region for them to check. They proposed to change the car as it came back everyday but we had no time.
Pros: fast drop off service
Cons: too lame at pick up, had to pay an extra fee for an extra insurance in order to get the car since the 2K EUR couldnt be blocked on cc. I guess its a business model by autorent.
Pros: I want my money back
Cons: They did not give me the right information
Pros: Friendly & efficient
Cons: Distance from airport to rental agency. No kiosk in the airport .
Pros: Very helpful.
Pros: Friendly and straightforward
Cons: Had to wait about 20 minutes whilst other renters were being processed.
Pros: The agents were polite and knowledgeable
Cons: The increase in rental cost has gone up significantly in the last 2 years
Pros: they were efficent and pick up point was just off N125 which suited us well and just a few minutes from airport
Pros: Easy pick up easy drop off.
Pros: Easy to deal with. Good communication. Helpful and fair.
Pros: Price and service
Cons: Trying to find the office on return
Pros: first class service
Pros: Excellent service. Smoth and simple.
Pros: i liked the person who handed over the car to me
Cons: i asked for a ford focus estate and got a fiat estate which was nt in good condition
Pros: Fast pick up and turnover. The price was good, although we booked through a comparison site.
Pros: very efficient
Pros: Quick and easy
Pros: Excellent customer service.
Cons: Nothing really that would stop me booking again
Pros: Simple process. No issues or problems. Courteous.
Cons: Very minor issue... had to wait about 15 mins for pick up, otherwise no issues.
Pros: Shuttle is convenient once figured the boarding place and staff very friendly
Cons: Bit more faster service at car dispatch process and more information on where to go as the desks are all closed. Also car is relatively old for that price
Pros: Fast and efficient service at the office.
Cons: Having to ring for the Transfer Bus rather than it be waiting in P4, as on previous occasions.
Pros: Quick and cheap
Cons: Car had already lot of damage spots
Cons: All good
Pros: I rented two cars. These scores are for Drive on Holidays who are preying on those not used to renting and taking extra insurance. Having explained it twice to Discover Card "Gerard" I might just as well have spoken to a wall- he was not interested in even trying to help.
Pros: Fast pick up and drop off. Nice car. Deposit returned super fast.
Pros: Fast, convenient service and a very good car
Cons: Fast and polite
Pros: Professional and organised
Cons: Outside of the airport and the need for transfer
Pros: Quick and efficient, no silliness or trying to sell extra insurance. Really good!
Cons: Pick up outside the terminal, walking to P4 etc. But actually the shuttle bus was there and was really quick to the desk.
Pros: Friendly staff and professional service
Cons: There are a number of out of hours charges. But these can be avoided. But not a big issues.
Pros: Excellent service
Cons: when booking through discover cars they dont tell you that it is Autorent that you are looking for when picking up the car so it confused my driver in finding the location
Pros: Victor the service agent at Autorent couldn't have been more helpful, professional and nice.
Cons: Charged 25 Euros for an additional driver which i didn't want just because i had my credit card stolen and my friend paid the deposit on their credit card when i picked up the car. Spoiled what was otherwise a very good experience. Felt that Autorent had taken advantage of my predicament and felt totally "fleeced" by the additional charge. I had no choice but to pay it if i wanted a car.
Pros: Very satisfied.
Cons: We waited 30 mins to be picked up at the airport due to a mixup.
Pros: The person that dealt with the reception of the car was very helpful.
Cons: The insurance done with discovercars it’s pretty much useless, insurance should be done at the counter. The person that eas at the counter was very rude and unhelpful, really poor customer service skills. Would definitely not recommend Autorent and will not be using it in the future.
Cons: not friendly and flexibele
Cons: They dont accept my Visa card
Pros: Easy pick up and drop off, friendly staff.
Pros: Very good car. Good rates. Communicated well in English.
Cons: At our booking form it was not very clear where we had to go to at the airpot. They should have put in capitals: Go to P4.
Cons: Awful customer service at pickup, lady with curly hair. Manager, Pedro was not pleasant to deal with either.
Pros: Speedy check in and check out
Cons: Can’t find anything wrong with the service
Pros: Speedy and efficient
Cons: When I extended the rental by another week, I had to phone to get a fair price
Pros: Good customer service.
Cons: Having to walk all the way across the car parks to get to the pick up point.
Pros: The vehicle was fine and collection was relatively easy.
Cons: The threat to impose an excess charge for something that was not our fault.
Cons: They don’t accept debit card
Pros: Drop off was very efficient. Good COVID-19 precautions in place on mini bus and in rental office.
Cons: A little slow on collection.
Pros: They are super friendly, charming people. There's no aggressive sales pitch, no nonsense. I would happily use them again and again.
Pros: Fast service pick-up at AirPort Faro , friendly and easy
Cons: Dont know
Pros: Staff at autorent were very friendly and efficient. Picking from and to the airport was fast and without any delays.
Cons: Off Airport campus and choice of car limited
Pros: Fast, efficient and polite
Pros: Responded well to my questions.
Cons: The car was exactly what I was looking for. Agents were friendly and efficient.
Pros: Quick and efficient.
Cons: They should explain well the toll charges and explain to customers if they happen to end up on the A22 they can pay on at the post office or other outlets.
Pros: Very friendly staff and car was n a reasonable condition
Cons: A bit difficult when dropping car off.
Pros: Efficient and friendly
Pros: Very little fuss
Cons: Not dropping at airport- car park instead
Cons: Polo with 94k on it
Pros: Once arrived at auto rent, staff very professional and organised and the car hire was sorted out quickly.
Cons: Didn't know where to go once arrived at airport. Wandered around in 35 degree heat with my 83 year old mother. Not idea. Would help to have better directions on booking form. Even just saying 'go to car park 4' to get courtesy bus would have helped.
Pros: Variety of car options provided on the web site.
Cons: The car I rent was changed, deposit conditions were not specified. I wrote in English but received answers in French. I didn't pick up car but money was charged after all this mess and unclearance.
Pros: The information
Cons: On the site a could book the additional assurance for 7 euros a day and on the location off carrent in Faro I paid 14 euros
Pros: Yes we would use again, the staff were friendly.
Cons: Struggled to find desk