Autorent at Faro Airport

Pros: Have used several times now and always satisfied

Cons: Price although it's the same industry wide

Pros: Pleasant staff

Cons: Car had a warning light come on. Checked oil and water both fine so took a chance and watched thermometer closely.

Pros: Close to the airport. Low fares

Cons: Car was full of scratches, when I picked it (I guess when someone returns it damaged, they just collect money from the driver but don't have the car repaired, afterwards). At return, they tryed to make me pay for scratches on wheels which were already there. Be very careful when renting from these guys. Take many pics of the car and make sure the rappresentative notice you doing that

Cons: the car had car play, which we were unaware, so we did not need a gps as we could use our data. We ended up paying for and not using a rental garmin unit. Money wasted because of a lack of communication

Pros: Really nice man on returning car

Cons: Man on collection. I am partially deaf and he was very I helpful

Pros: Fully staffed desks on arrival, so no wait.

Cons: Slightly longer wait than expected at the airport (flight landed early, which might be the reason).

Pros: Unfussy, efficient service. Didn't try to sell extras.

Cons: It wasn't easy to find where to collect the car.

Pros: Effecient and pick up and return to car park 4 excellent

Cons: Car had a lot of dents and hand brake not working properly

Pros: Once at office quick and straight forward

Cons: Signage at airport was all mixed together with different logos of other car rentals had to ask shuttle bus driver

Pros: Initially the value - however that changed.

Cons: Auto Rent do not accept American Express - my supplemental insurance is with Amex, but payment must be made using Amex card. Minor scoff marks were charge at 160 Euros - not sure if they were present at collection or not. since supplemental insurance through Amex was not in force had to pay this out of pocket cost. Thus, overall value poor.

Pros: It was good

Cons: That you have to pay €1,85 per day for a transponder for the tolways … but afterall it was very handy

Pros: Efficient and professional. Easy and quick transfer to and from airport with auto rent transfer. So much cheaper than other rental companies. Collection and drop of of car very quick.

Cons: Only minor but would have preferred to collect and return car with full tank of petrol instead of a quarter.

Pros: was ok - medicore in my book! i would rent again but probably with a different company. was kind of annoying arranging the rental to be honest, took forever to confirm. inappropriate for travelers.

Cons: service wasnt that good, they can answer more questions .. they seemed annoyed when i was asking them things.

Pros: Car return and shuttle to the airport was quick and efficient.

Cons: Where/how to get from the airport to the car pick up point could be clearer.

Pros: Brand new Peugeot

Cons: Quick and efficient

Pros: Easy transactions

Pros: As good as any car hire I've ever had. No hassle, no scams.

Cons: Not at airport overpriced for rent will not use again prices too high car did not even have back up camarea

Pros: Friendly and helpful.

Cons: Was asked to pay a higher balance than I owed. Some people would joy have spotted that.

Pros: Professional, efficient and no pressure to by extra insurance cover,superve.

Cons: Nothing

Cons: The car was under powered

Pros: great service, used AutoRent twice in my last 2 visits to Portugal

Cons: Easy and quick

Pros: Quick and effective process. We were lucky enough to get a new car with only ~1500 kilometers

Cons: 40€ fee to go to Spain, highway fees to pay upfront (not an option to pay on actual highway usage apparently, no gates system such as in French for example), no clear invoice received which made me wonder if the amount I paid when booking the car was correctly deducted from the full rental. Lastly, a dash error light due to too much oil, had to spend one hour to go to a rental desk in the region for them to check. They proposed to change the car as it came back everyday but we had no time.

Pros: fast drop off service

Cons: too lame at pick up, had to pay an extra fee for an extra insurance in order to get the car since the 2K EUR couldnt be blocked on cc. I guess its a business model by autorent.

Pros: I want my money back

Cons: They did not give me the right information

Pros: Friendly & efficient

Cons: Distance from airport to rental agency. No kiosk in the airport .

Pros: Very helpful.

Pros: Friendly and straightforward

Cons: Had to wait about 20 minutes whilst other renters were being processed.

Pros: The agents were polite and knowledgeable

Cons: The increase in rental cost has gone up significantly in the last 2 years

Pros: they were efficent and pick up point was just off N125 which suited us well and just a few minutes from airport

Pros: Easy pick up easy drop off.

Pros: Easy to deal with. Good communication. Helpful and fair.

Cons: 00

Pros: Price and service

Cons: Trying to find the office on return

Pros: first class service

Cons: nothing

Pros: Excellent service. Smoth and simple.

Cons: Nothing.

Pros: i liked the person who handed over the car to me

Cons: i asked for a ford focus estate and got a fiat estate which was nt in good condition

Pros: Fast pick up and turnover. The price was good, although we booked through a comparison site.

Pros: very efficient

Pros: Quick and easy

Cons: Nothing

Pros: Excellent customer service.

Cons: Nothing really that would stop me booking again

Pros: Simple process. No issues or problems. Courteous.

Cons: Very minor issue... had to wait about 15 mins for pick up, otherwise no issues.

Pros: Shuttle is convenient once figured the boarding place and staff very friendly

Cons: Bit more faster service at car dispatch process and more information on where to go as the desks are all closed. Also car is relatively old for that price

Pros: everything

Cons: noyhing

Pros: Fast and efficient service at the office.

Cons: Having to ring for the Transfer Bus rather than it be waiting in P4, as on previous occasions.

Pros: Quick and cheap

Cons: Car had already lot of damage spots

Pros: Everything

Cons: All good

Pros: I rented two cars. These scores are for Drive on Holidays who are preying on those not used to renting and taking extra insurance. Having explained it twice to Discover Card "Gerard" I might just as well have spoken to a wall- he was not interested in even trying to help.

Pros: Fast pick up and drop off. Nice car. Deposit returned super fast.

Pros: Fast, convenient service and a very good car

Cons: Fast and polite

Pros: Professional and organised

Cons: Outside of the airport and the need for transfer

Pros: Quick and efficient, no silliness or trying to sell extra insurance. Really good!

Cons: Pick up outside the terminal, walking to P4 etc. But actually the shuttle bus was there and was really quick to the desk.

Pros: Friendly staff and professional service

Cons: There are a number of out of hours charges. But these can be avoided. But not a big issues.

Pros: Excellent service

Cons: when booking through discover cars they dont tell you that it is Autorent that you are looking for when picking up the car so it confused my driver in finding the location

Pros: Victor the service agent at Autorent couldn't have been more helpful, professional and nice.

Cons: Charged 25 Euros for an additional driver which i didn't want just because i had my credit card stolen and my friend paid the deposit on their credit card when i picked up the car. Spoiled what was otherwise a very good experience. Felt that Autorent had taken advantage of my predicament and felt totally "fleeced" by the additional charge. I had no choice but to pay it if i wanted a car.

Pros: Very satisfied.

Cons: We waited 30 mins to be picked up at the airport due to a mixup.

Pros: The person that dealt with the reception of the car was very helpful.

Cons: The insurance done with discovercars it’s pretty much useless, insurance should be done at the counter. The person that eas at the counter was very rude and unhelpful, really poor customer service skills. Would definitely not recommend Autorent and will not be using it in the future.

Pros: none

Cons: not friendly and flexibele

Cons: They dont accept my Visa card

Pros: Easy pick up and drop off, friendly staff.

Pros: Very good car. Good rates. Communicated well in English.

Cons: At our booking form it was not very clear where we had to go to at the airpot. They should have put in capitals: Go to P4.

Cons: Awful customer service at pickup, lady with curly hair. Manager, Pedro was not pleasant to deal with either.

Pros: Speedy check in and check out

Cons: Can’t find anything wrong with the service

Pros: Speedy and efficient

Cons: When I extended the rental by another week, I had to phone to get a fair price

Pros: Good customer service.

Cons: Having to walk all the way across the car parks to get to the pick up point.

Pros: The vehicle was fine and collection was relatively easy.

Cons: The threat to impose an excess charge for something that was not our fault.

Cons: They don’t accept debit card

Pros: Drop off was very efficient. Good COVID-19 precautions in place on mini bus and in rental office.

Cons: A little slow on collection.

Pros: They are super friendly, charming people. There's no aggressive sales pitch, no nonsense. I would happily use them again and again.

Pros: Fast service pick-up at AirPort Faro , friendly and easy

Cons: Dont know

Pros: Staff at autorent were very friendly and efficient. Picking from and to the airport was fast and without any delays.

Cons: Off Airport campus and choice of car limited

Pros: Fast, efficient and polite

Cons: nothing

Pros: Responded well to my questions.

Cons: The car was exactly what I was looking for. Agents were friendly and efficient.

Pros: Quick and efficient.

Cons: They should explain well the toll charges and explain to customers if they happen to end up on the A22 they can pay on at the post office or other outlets.

Pros: Efficient

Cons: Nothing

Pros: Very friendly staff and car was n a reasonable condition

Cons: A bit difficult when dropping car off.

Pros: Efficient and friendly

Cons: Nothing

Pros: Very little fuss

Cons: Not dropping at airport- car park instead

Cons: Polo with 94k on it

Pros: Once arrived at auto rent, staff very professional and organised and the car hire was sorted out quickly.

Cons: Didn't know where to go once arrived at airport. Wandered around in 35 degree heat with my 83 year old mother. Not idea. Would help to have better directions on booking form. Even just saying 'go to car park 4' to get courtesy bus would have helped.

Pros: Variety of car options provided on the web site.

Cons: The car I rent was changed, deposit conditions were not specified. I wrote in English but received answers in French. I didn't pick up car but money was charged after all this mess and unclearance.

Pros: The information

Cons: On the site a could book the additional assurance for 7 euros a day and on the location off carrent in Faro I paid 14 euros

Pros: Yes we would use again, the staff were friendly.

Cons: Struggled to find desk