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Firefly at Faro Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Cons: The pick-up and drop-off time is automatically generated by the online system during the booking, not possible to overwrite. This a big problem, as the provider might cancel the booking three hours after the indicated time, or charge an additional day after return. The communication with the provider and also with discovercars is difficult.
Pros: the person who came later to open the office was friendly and helpfull
Cons: there was nobody at the office, we were waiting 25 minutes for een closed door. We phoned with firefly and hertz
Pros: Never received any service or updates.
Cons: Never received any service or updates.. Not open upon arrival.
Pros: It was raining when we arrived and an agent gave us a lift across to the firefly office . It wasn’t too far but he had no need to do it . He worked for Hertz which is where we returned our rental
Pros: professional and friendly
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
All rental vehicles are equipped with a transponder that can be used for paying for all toll roads.
You’ll be charged a service fee of 1.81 EUR per day up to a maximum of 18.12 EUR per rental in addition to the tolls, which will be charged to your credit card after the rental period.
You may also be required to leave an additional deposit for tolls.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
UK customers must bring their DVLA check code along with their photo ID. This check code can be obtained from the DVLA website.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU. Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
For driver licenses from countries not party to the International Driving Permit treaty, an official translation of the license must be presented with the original license. A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
It is possible to leave the deposit only with following methods: Diners, MasterCard credit card, VISA credit card, American Express credit card.
For the Luxury, Premium, Cabrios, Special car group, a minimum of two credit cards issued on the main driver's name are required.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Alternatively, the renter may purchase a tank full of fuel at the time of rental and return the tank empty.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.
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