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Surprice at Faro Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Easy drop off, shuttle provided to airport. Car needed washing,
Cons: High deposit required unless you pay extra for insurance.
Pros: Very nice people.
Cons: The car needed service prior to being given to me.
Pros: They did exactly what they said
Pros: not a lot
Cons: could not find them at the airport then waiting for 30 mins
Pros: Easy efficient service
Pros: Gave me a larger car when they how much luggage I arrived with (I am moving to Portugal.)
Cons: A very surprisingly large deposit being held on my card,
Pros: Good car
Cons: Very heavy deposit £1800! unless you want to use their insurance which I’m sure I paid extra for when I booked it but was forced to pay more money. When I said I was unaware of it , I was flashed a piece of paper with small writing on . Of coarse we all want to spend our lives reading fine print and what choice is there once I’m stood there in another country at the beginning of a holiday? Got me by the bollocks
Pros: Two Reasons 1. The pick up at the airport car park was on time and driver was very pleasant 2. The attendant at the Car hire firm reception desk was very friendly and helpful
Cons: The Car we initially booked was not available ( Renault Capture ) which was disappointing.
Pros: Friendly at the desk and helpful
Cons: Charge for dropping the car back early in the morning
Cons: Too expensibe
Pros: Nothing really, but I suppose the shuttle service was efficient
Cons: They ripped me off by charging €170 over the agreed price
Pros: Personnel aimable
Cons: voiture qui broutait régulièrement
Pros: Easy to deal with and friendly with no hard sell for extra car insurance
Cons: Condition of the vehicle provided.
Pros: Car was excellent. Reason I put a 5 was no spare wheel and no foam for tyre repair. Also only 2 hi vis vests.
Cons: Their contactability
Cons: There were so many dents and scratches on the car and on returning the car it took nearly 1 hour because nobody could put the deposit of €1559 back on my credit card so I had to leave my Bank Account details for them to do a bank transfer the next day. I couldn't wait any longer because we would have missed the plane!
Pros: Very efficient and ease of making the booking. Excellent feedback and communication. No pressure with not requiring expensive insurance. My own was accepted. Definitely the best experience and service I have received from a car rental company.
Cons: Nothing really. Prices a bit high at the moment, probably because of COVID.
Pros: Easy deal with
Cons: Guys were friendly and helpful
Pros: Rigtig god
Cons: Alt var okay
Pros: Quick to deal with the agent, friendly, and I felt comfortable hiring off them
Cons: It was a struggle to get the mini bus to the car hire location
Cons: impossible to reach if a problem
Pros: The people were friendly enough- but the overall service and what they can offer you is rubbish.
Cons: Couldn’t reach anyone via the phone when we needed to enquire about dropping the car back early- so had to drive back to the airport (30 mins) just to ask. When I told them the car wasn’t it great condition on drop off they didn’t seem too care.
Cons: I received a crappy car, paid a fortune extra as insurance because otherwise I had to block EUR 1845 on my creditcard that had a credit limit left of EUR 1500, It said outside the airport or shuttle service but for the shuttle service before 8.00 AM it was EUR 35 extra for a 10 minutes drive
Pros: The car was new
Cons: Firstly the shuttle bus was really difficult to find. No rep and no help from anyone. The pick up was too from the airport. it took 1 hour 20 mins to get checked in with only 1 customer ahead of me. Staff had no booking information and very disorganized. Will defiantly NEVER use Surprice again
Pros: It was quick
Cons: They need to work on customer service, talking Portuguese language in between while talking to customers are not very nice. Car need new tyres,
Cons: The car was awful a very old car with very poor lights,high mileage,spongy suspensionand poor bodywork. Rear parcel shelf was held in position with self tapping screws. Not at all what I expected and had to put up with this awful car for 3 weeks!!
Pros: I liked the matter of fact approach and didn't feel like they were looking to get me for something small. Much better than the rating implied, was pleasantly surprised.
Cons: During pickup I spent a lot of time waiting for documents that could've been made available days before. Seemed unnecessary.
Pros: Very friendly and genuinely helpful. Thank you to the team who treated us with a good service.
Cons: Was a bit slow for whatever reasons. It feels like the system needs to be updated and streamlined as there was a bit of waiting around.
Pros: The shuttle driver helped with loading my suitcase, which I appreciated, as I’m currently pregnant. The rest of the staff was also very helpful.
Cons: Wasn’t sure what time the shuttle would arrive.
Pros: Great staff, friendly, informative and helpful.
Cons: Location of the hire office from the airport.
Pros: All the service aside from finding the car rental station was perfect and very nice! Thank you so much!
Cons: It would be great if there was a clear marking in the Airport that it is necessary to go outside of the building, where to go and find Sur Price car and that there is a shuttle service to the car rental station. I had to ask for this a lot until I found it.
Pros: Jesse was great
Pros: good service, car in excellent condition, easy to communicate with staff who had excellent English. Pick up from airport was very easy, and so was the return to the airport, despite being earlier than planned! Less than 10 minutes from the airport
Cons: I had ordered a car with four doors and I ended up with a car with two doors. This was fine since there was only two of us. I also asked for full tank and it was a 1/4 full and therefore probably lost about 10 Euros. Awaiting email regarding the total cost of Via Verde tolls during our 12 day trip.
Pros: Very friendly and excellent service
Cons: Hire was off site but was still quick and efficient
Cons: Poor instructions to collect car Pickup drive drove like a maniac Asked for x car, received crappy make instead (old/smelly)
Pros: Good shuttle service, friendly, clean car, easy and quick handing in process.
Cons: Picking up the car took quite a while.
Pros: No waiting for shuttle service. Friendly and helpful staff.
Cons: Fuel policy wasn't full to full. Tank was provided 3/8 full, so needed refueling fairly quickly and difficult to return with the same, so we ended up over fuelling trying to guess how much we would need to get return the car from our destination. This is probably by design but not ideal for the customer.
Pros: Disgusting service, I would never ever use this company again
Cons: No customer service skills at all
Pros: O carro escolhido on line (Captur) não foi o carro entregue (Juke) A condição full / full do combustível conforme condições on line também não foi cumprida
Pros: very cheap
Cons: The additional 40 euros charged were a surprise
Pros: The workers were friendly overall.
Cons: They have absolutely ZERO support other than email which takes them 2 days to answer. So, if you have an emergency or if the car breaks down or you have an accodent, you have no way of contacting them.
Pros: it was professional, helpful an very friendly
Pros: Good car
Cons: Opening hours only 8am to 8pm would like to have dropped the car off earlier
Pros: Cheerful helpful staff
Cons: Hidden additional tax for crossing border into Spain.. This should be more up front
Pros: Very helpful. Easy to find and shuttle took just a few mins to arrive. I had messed up and thought I could cover the insurance on my Amex. They worked it out for me so I had to take the full insurance but was still not that expensive, and they were really polite and helpful explaining it all, and even gave me a free upgrade as I was now paying so much more, but it did clearly say no amex on my rental, so was totally my fault, I just hadn't noticed!
Cons: Being there at 7.45am and sitting outside the gates until they "open at 8" did seem a bit churlish. Given the UK flights are all around 10 and 11 am, I'd suggest 7.30 would just get rid of some of those very stressed Brits first thing!
Pros: Front tyres very worn
Pros: Tires worn Mats have holes
Cons: The price
Pros: Quick and efficient.
Cons: They didn't inspect the car with us. We took pictures and videos which we needed on return.
Cons: Everything, worst experience ever, car smell, car old, car needs maintenance and lights keep on alerting during all rental
Pros: Pleasant people
Cons: Would not look after the customer cost me extra money in Taxis due to car problem also more valuable was out time wasted witrh our family on a short break
Pros: Service was great 👍 . Happy and would recommend to everyone who wants to rent cheap car.
Pros: Fantastastic, even brought me my disabled badge to the airport, which I left in the car. Wonderful service and people.
Cons: Nothing at all
Pros: WAs quick friendly staff
Pros: Fairly efficient and straight forward.
Cons: We live part of the year in the Algarve and are therefore regular travellers to Faro. We regularly use Discover Cars to book car hire and are generally very satisfied, however, the price the SurPrice charge for a second driver would have been greater that the entire cost of the car hire contract and therefore we wont be using them again.
Cons: The policy of half full to half full is designed to,rip off the hirer. Please do full to full as was originally agreed when I hired the vehicle on line. Please don't change the rules at the desk.
Pros: The old woman at the Counter was not at all friendly. In the morning as i wanted to Return the car (5am and i payed for this extra) there was anyone there. Someone came a few minutes later.
Pros: Found quicker than most as small queue
Cons: All good
Pros: Pickup service from airport is efficient. Nice facility, seem to be reputable.
Cons: Too far from the airport. I wanted to hire a car for 46 days but I could only book for 28 days. This is not good customer service.
Cons: I paid a bond which I'm yet to receive back!!!!
Pros: They were very friendly and helpful.
Pros: quick and easy process
Cons: could not use my partners credit card even though we had all the details. hard to find where to go to get collected for the vehicle pick up
Cons: We were charged €200 for a very small dent in the door. He tried to charge more but when we refused to pay it he dropped it to €200. We did not have time to argue as our flight was due. He told us to claim it back off our insurance. This had never happened before and we rent cars on every holiday.
Pros: Top. I try always to choose them. Great team, service and price!
Pros: The human side of it.
Pros: Professional and friendly
Pros: Nothing at all
Cons: The women was very rude the service was poor and offensive at times we had to rent a hotel since no one picked us up
Cons: The staff were unhelpful, the car I was offered during booking was unavailable and the 'similar' car was not even close. I was required to pay the total excess on the car via credit card, attempted to pay via debit and was refused repeatedly. was then forced to pay for their insurance, which apparently had to be taken by credit card but they were eventually somehow able to process it on my debit.
Pros: Car was fine, when we eventually got it.
Cons: Long wait at airport for shuttle bus, over an hour. We got on the 4th time it arrived. Long wait at the rental desk when we collected the car, and the same when we returned it. Long queue for shuttle so we called a taxi for fear of missing our flight. They need more shuttle buses and more staff. Everyone was complaining. I would never use Surprice again.
Pros: The car was fine.
Cons: We were charged an out of hours fee unfairly.
Pros: Spoke great english, very helpful. And a free shuttle is good.
Cons: Shuttle took 20 mins to come, and took 15 mins at the desk before we were seen, but it was a busy time.
Pros: taking money from my credit car Next it happens I will not pick it up
Cons: I was not happy with Surprice charging me an additional 35E out of hours when dropping the car off as I did not request it. I got there early waiting for the office to open when a member of staff opened up and asked us to come in. If I had known that, I would rather have stayed outside the gate. So beware of returning your car early .
Cons: It's probably the language barrier, but the lady who checked the return of the car was very unfriendly
Pros: Precise process; very efficient once at the desk
Cons: Slight wait before reaching the desk due to volume of passengers; confusion of one passenger delayed the process... not your fault!
Pros: Excellent members of staff and the easiest car hire in my experience
Pros: Picking the car up was a little time consuming but return was excellent. Transit very good too. A good service and goood price.
Cons: The van was a little bashed up so we had to take a lot of photos for proof. And we worried that there would be repercussions, there wasnt.
Pros: The agent was lovely and no problems
Cons: The car was abit in a rough condition but didnt mind
Pros: It was cheap
Cons: They were unfriendly, made me feel uneasy, were aggressive, disingenuous bordering on dishonest and totally disorganised and chaotic.
Pros: car at the best price I have found. The car was new and without any defects. pickup and handover very fast. I also received a refund of the deposit quickly. recommend
Pros: Fair price,
Cons: Offsite not ideal.
Pros: Very good
Cons: Friendly and efficient
Pros: Very efficient and pleasant people
Pros: Dropping off the car was much better, 100%, than picking up the car!
Cons: Pick up at the airport - there was several people waiting to be picked up by the car agency and we had to wait. Unfortunately, there was an impatient client, and he was not polite to the driver, trying to tell him how to do his job. Uncomfortable situation We had paid $15.00 a day for a GPS, and we did not receive proper instructions how to use it. They were unable to help us. We never used the GPS. It was a challenge for us to navigate in Portugal!
Pros: Friendly and helpful staff, pleasant to deal with. Very cheap deal.
Cons: Time taken to actually get the car in the first place - took about 25/30 minutes messing around with paperwork when it could easily have been done in 5. The ridiculous car given to me (a bright yellow Nissan Juke)
Pros: Very polite and nice people, no obstacles or hard times.
Cons: everything was perfect.
Pros: Easy to use and efficient
Pros: good people at the office
Cons: its not in the airport area. We were brought to the airport but not to the departures door. Instead, we were dropped off quite a distance away (for two old people with heavy bags) from the terminal. The company should have been able to bring us to the door.
Pros: Friendly and helpful staff. Spoke English.
Cons: The tank only had 1/4 of fuel when we ordered full to full.
Pros: Staff are very good. No trying to sell extras, or bill for damage not seen on pick up.
Cons: Only one minibus for pick up so can be slow.
Cons: Taking a while for the credit card security deposit to go back on card
Cons: Car had a very odd smell.
Cons: very difficult location to find with map with wrong instructions given for return. nearly missed flight and had to leave it in the airport for extra 25 euros after having paid 100 euros for tom tom because I would have never found my way back from there. All this after renting cars for 20 years from Faro. Plus, car was very dirty and staff rude.
Pros: quick service pleasant staff no waiting around over all a fast and speedy service will certaintly be using surprice again.
Cons: nothing to not like
Pros: They were quick and helpful getting us on the road and the car was in good condition.
Cons: They locked €2000 for the duration of our trip and did not give us that money back until a week after returning the car. They said it was just a pre-authorisation and nothing to worry about. They never said that we wouldn't be able to use that money the whole trip! They need to tell people that they are freezing that huge amount!!! We usually use that much for our trip. I imagine they must f*ck a lot of people over.
Pros: Cost, quality of the car. No trying to push extras
Cons: I had to hang around for 20-30 minutes to get back to the airport. There were not enough staff present or they were doing other things
Pros: Quick transfer.
Cons: Charged €30 to clean the car!! Yes it was sandy inside, but I've NEVER been charged for the 20+ cars I've rented. We felt trapped, away from the airport with only their transfer bus as an option and zero negotiation on the cleaning charge. VERY small print using obscure language, BEWARE! It WAS good value until the charge was slapped on.
Pros: Peugeot 2008- decent car, very clean.
Cons: Only the price of booster seat hire. Almost as much as the car!
Pros: Oil maintenance light on. Brake warning light on when I picked the car up also there was no fuel in the vehicle.
Pros: Well organised helpful.
Pros: Can't say as we didn't get to see it, hence I have given average scores for the categories (since they are compulsory and I couldn't therefore just give feedback about you cancelling on us.
Cons: See above.
Pros: Drop off was quick.
Cons: I had to turn back the first car because it was too old and the drivers window didn't work.
Pros: Cheap and cheerful
Cons: Pickup To far from Airport
Pros: The car was in good condition.
Cons: I told them I had purchased insurance online, and they said they didn't know anything about that. They said Discover was a broker and I paid a broker fee, so I chose to purchase insurance again to avoid issues driving in a foreign country. My flight arrived late, so the attendant didn't seem super pleased to be dealing with a check-in. Incredibly difficult to find info late at night for the shuttle to get to the pick-up location. My car seat was soaked because the window was left open.
Pros: Would have preferred the model ordered but alternative was adequate
Cons: all good
Pros: Good customer service Very helpful
Cons: Similar car was not as big as advertised car, even though both were technically SUVs.
Cons: Off site, no organising who got on shuttle bus first - a free for all. Very rude driver even refused to let a pregnant lady on mini bus even though her children were already on. We ended up paying 10 Euros for a taxi to rental office as couldn't wait any longer for shuttle.
Cons: ARNAQUE !!! véhicule choisi sur votre site pas n'est pas disponible chez eux --> choix d'un autre véhicule mais à un autre prix ( + cher). Différents autres suppléments pas prévus dans le contrat de base - ils savent que nous sommes coincés sur place donc ils tentent d'en profiter. Finalement, nous avons rompu le contrat et avons prix un taxi. Nous avons trouvé un loueur de véhicule à Lagos qui travaille sans carte VISA et donc le prix affiché est le prix réel.
Cons: The fact that on returning the car the woman virtually blackmailed me in to agreeing that supposed minor scratches were caused By us despite the fact that on picking up the car she said ‘don’t worry about any minor scratches it’s only deep scratches and dents we charge for.’ There were no scratches , just lines in the dust the car had on it. And when I cleaned an area to show her that they were not scratches she went right over the car determined to find some damage! She then went on to
Pros: Return was fine as not a busy time of day
Cons: A bun fight to get on the bus. No system, far too many people. After 2 pickups and still not being able to get on the bus, we ended up paying a taxi 20€ to get us to the depot. Also no paperwork at the checkin counter caused anothe delay. Stressful start to the holiday. Also tank 50% full. We booked full to full
Pros: All are well
Cons: The car Fiat Punto has no CD slot in the player. and was a bit difficult to find the place on returning the car as the post code does not appear on GPS.
Cons: Very rude agent during check in Car not available at the airport
Pros: Quick and easy
Cons: £49 to rent a booster seat that would cost £15 to buy is daylight robbery and you should be arrested for it!!
Pros: quick, efficient, clear advice, not too many forms to go through
Cons: big deposit for CDW insurance onto credit card
Pros: efficient, friendly staff
Cons: off the airport
Pros: As mentioned above - need to sort out car collections - over an hours wait in the sun little if not NO shade for children - poor start to dealings with Surprice
Cons: As above
Cons: Late for drop-off even though I paid an additional £25.00 to drop-off early. This was very poor service, considering the proximity to our return flight departure timing. The rep I dealt with in the office was good, but the overall manager was overly short, rude and abrupt with two other clients whilst I was there, and this set a very bad impression.
Pros: Friendly and flexible reasonably fast
Cons: documentation etc could have been completed up front to save time in the office
Pros: Good car, friendly staff.
Cons: Misleading car pick-up location. The instructions make it sound as if the car located in car park P4 at the airport, whilst in fact the vehicle is not at the airport. When youy arrive at P4, you have to wait for the shuttle to take you to where the car is.
Pros: Not a lot
Cons: Not a lot
Pros: Great customer service, they always answered at the desk when we called with a problem or a question!
Cons: The ride to and from the airport by the shuttle. We had to wait for a long time before the shuttle came. Children were seated in the shuttle without seatbelts, because the driver wanted to fit as many as possible. The driver drove too fast and it did not feel safe.
Cons: extremely rude woman at drop off
Pros: service at pick-up and delivery totally not correct
Cons: Car very small value Hidden costs Insurances very unclear and I feel screwed