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Surprice at Faro Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: The shuttle bus driver was polite and kind
Cons: The satnav wouldn’t work with phone
Pros: Quick and friendly
Cons: No complaints
Cons: There were far too many hidden fees that we only discovered at the counter when picking up the car. The car we had reserved in advance was not the same size as the one we received. We had three golf bags and two suitcases, but were given a small car that barely fit us. Additionally, we paid €40 for the option to return the car before 8:00 AM, but we were far from the only ones dropping off cars at that time, which made it feel like nothing more than a money-making scheme.
Pros: When I picked the car up, everything was fine.
Cons: When I returned the car I was scammed out of almost 300 euro for damage I didn’t cause.
Pros: Good car. Good price.
Cons: Spent an hour waiting to return because there was one agent dealing with an angry customer. Too many people were protesting about damage charges. Made me wonder what was going on. Happy my insurance was through Discover Cars.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
All rental vehicles are equipped with a transponder that can be used for paying for all toll roads.
You’ll be charged a service fee of 2.15 EUR per day up to a maximum of 21.53 EUR per rental in addition to the tolls, which will be charged to your credit card after the rental period.
You may also be required to leave an additional deposit for tolls.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 99 years.
A senior driver fee applies to drivers over the age of 75.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Senior drivers 75 years of age or older who wish to rent a vehicle must purchase Additional Insurance.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): non-EU. A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
For driver licenses from countries not party to the International Driving Permit treaty, an official translation of the license must be presented with the original license. Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, return flight ticket, flight information, boarding pass.
When rental period exceeding 25 days, the deposit will be charged at the beginning of the rental.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
In the event of damages to the car, without providing a police report, CDW and any other additional protection become voided.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
Visa Electron, American Express, Cash, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following country: Spain-Mainland. In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
In no case will a refund be given for unused fuel.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
If the customer is late for a return for more than 120 minutes, extra day charges will apply, in addition to any other rental charges.
Pick-up & Drop-off
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