Guerin at Faro Airport

Pros: It was quick and easy, the assistants were friendly and we were able to drive away within 10 minutes.

Cons: Nothing really, a software glitch on the tablets caused the return process to take slightly longer but it wasn't a problem.

Pros: Very quick and easy to book. Easy drop off during late night hours. Got full deposit amount back quickly.

Cons: Add ons were required to be purchased in at the time off picking up car. The total price while booking online was meant to be 70 euros which went upto 120 euros. Still worth but full disclosure required at the time of booking.

Pros: they returned deposit very quickly

Cons: they forgot to deduct toll fees from deposit, had to pay it separately

Pros: Fast and without unnecessary formalities

Cons: We would have preferred the original choice (Fiat Panda) that is smaller. We also recommend to clarify clearly the costs for an additional driver.

Pros: It seemed like a good deal to start…

Cons: Fabricated charges, where you can see they are incented on fabricated charges… gave me car with scratches and damages, including mags… then when I returned the car… supposedly all mags were damaged already except the one they fabricated a charges .This plus I remembered afterwards that last year I rented from them and they gave me a car without proper maintenance that went into complete electrical failure and then I wasted hours getting a replacement car. Guerin =terrible customer experience!

Pros: Friendly helpful staff. Efficient quick collection and handover. Easy to check in online to save time at collection.

Cons: Nothing. all very good. Will use again.

Pros: Om te verlengen beetje raar x3

Cons: De voorwaarden om te verlengen

Cons: No proper signs to the place. Waited a long time for an Agent. The automatic check-in didn't work. Got stuck in the middle, and there was no indication until they had to shut it down manually so people won't waist their time. Agent was rude and impatient since I had one document missing (and could help but didn't want to).

Cons: Pushing for 'better car','extra insurance'

Pros: Fast check-in and drop-off

Pros: fast pick up and drop off

Cons: pressure to take additional insurance

Pros: This was probably one of our best car rental experiences anywhere

Pros: Nothing special my previous experience with them was more professional and welcome. This time it started very wrong when they handle a premium car on bad state. Staff didn't talk much with me only when it came to payment they only told me the outstanding balance to pay and that was it.

Pros: Just a few minor scratches when we collected the van as you would expect from a rental but otherwise all fine.

Pros: Great location, nice clean car

Cons: Ripped off, charged twice for the same insurance cover, they charged me for two additional drivers when there was only one. I've been lied too in the fact that I was refunded for the extra driver, which I have not!!

Cons: Great overall. Car great but wheels either need balancing or alignment as car shudders over 85km/h

Cons: We were looking for P8 in car park but could not find it. Asked at information desk

Pros: Excellent check out procedure, the quickest I've known. No problem at check in.

Cons: In an emergency I needed to hire an infant seat for one day as Ryan Air left my daughter's car seat in Stansted. Guerin insisted I rented the seat for the whole rental period charging £95 to hire a £70 car seat.

Pros: Julie was exceptional in her telephone support to organise extending the car hire.

Cons: Nothing not to like

Pros: Straight forward. Staff speaks English well. Easy pickup and drop off.

Pros: Usual reliable service

Pros: Service was fast and friendly, variety of spoken languages to help

Pros: Professional

Cons: Car was not the one I was expecting, they were short of cars at the time of collection. The luggage space was too small, which is why I booked the original vehicle.

Pros: Great service without pressure

Pros: Very fast

Cons: No record of previous scuffs

Pros: Fast service.

Cons: I rent twice a year with Geurin and always they surprise me with the quality of their customer service and the quality and condition of their cars

Pros: The staff and the car

Cons: Nothing; keep up the good work

Pros: The efficiency.

Cons: NA

Pros: Very good

Cons: Simple service, although a bit complicated insurance options

Pros: Efficiency

Cons: Overly fussy about a scratch on a wheel rim. I could understand if it was the main body of the car or the bumper

Pros: Friendly, efficient and the small amount of pre-existing damage was recorded accurately, so no messing about with having to take photos.

Cons: Nothing - best car hire company I’ve used

Pros: Really easy and didn’t try to hard sell insurance

Cons: N/a

Pros: Friendly efficient staff member made the whole process so easy. Have had nightmares with car hire and was very pleasantly surprised.

Cons: Nothing

Cons: Scam. Avoid at all costs We got a basic flat tyre, they towed the car rather than just changing the tyre. Charged us $700. mad price unless that tyre was gold plated or something? No response to emails, useless!

Pros: Fast document filling. Did’t need to book a car 24h before. We did it ~20 min before picking through App.

Cons: Small deposit only 300€. Got allmost new car. Took full insurence so there was nothing to worry about in our trip. That was bit more expensive that we expacted, but ortherwise all good. Only later found some small scraches on the body that was there already at the picking, but did’t saw at first look. So good I took a full insurence. Never know..

Pros: The team’s patience and kindness. The car was perfect!

Pros: The car was smaller than expected

Cons: Still waiting for our deposit

Pros: Everything done from home - no forms to fill out on pick up time... Good service.

Pros: Really helpful and kind staff

Cons: The road toll fee was way above what it should have been. It would have been nearly impossible for us to cover enough motorway miles to justify the amount within the days we rented it for.

Pros: the car, personal was nice, fast money back for deposit after dropping of the cars.

Pros: Quick easy and straight forward

Cons: Car was not cleaned outside and the car was not in great condition. Scraps, bumps, missing trim.

Pros: Super fast service! Car was almost new

Cons: The representative "forced" me to buy their insurance showing bad face when I said I had a discover cars voucher, I took because it was only 2 days, didn't want to argue or get upset, ended up paying almost double as discover car quoted me

Pros: POLITE, FREINDLY, EFFICIENT

Cons: ALL GOOD

Pros: Quick and efficient - drove away very quickly

Cons: Discover cars directed us to car park P8 at Faro. It doesn't exist ! The Guerin unit is at the very opposite end of the huge site - most annoying. The agent was honest enough to describe the 9-seater Toyota as "the dinosaur" of the fleet - he wasn't joking - every panel, bumper and wheel trim was marked !

Pros: They are more friendly like the others who needs a lot of money as deposit.

Cons: They are not speaking English so they picked up phones and didn't want to talk in English. Five times I had that story. however they called me back after.

Pros: QUICK AND EASY

Cons: THERE WERE NO PROBLEMS

Pros: Fast and easy service

Cons: Nothing, had a great experience.

Pros: Quick.

Cons: woman on desk rather rude.