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Centauro at Faro Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Overall good hire process
Cons: Took 50 mins for pick up at airport. Was offered additional insurance even though I was already covered and showed it to them on paperwork
Pros: Transfer from the airport was waiting for us when we arrived.
Cons: The service was fast.
Pros: It's always more stressful when it's an off-airport pick-up, but this worked smoothly, and the shuttle bus driver was lovely and welcoming.
Cons: There were a few scratches on the car at pick-up that were not noted on the contract. I took photos and told the Centauro employee. I was not held responsible for them, but it's always stressful.
Pros: The attendant Olivia I think her name is was so friendly, efficient and helpful. Had to call help center 2x at Faro and they responded immediately.
Cons: all good. picking up the car took a while not sure.
Pros: disponibilità, gentilezza
Pros: They had a very good deal
Cons: Returning the car took a long time. But atherwise the service was very good
Cons: From the beggining the hard try to sell extra inscurance to a huge lack of clear explanation about what I buy in Discover and what they eant to sell, till now, after 10 days finishing the rental and after over 200€ paid to Centauro that I still don´t have a explanation sbout what are the invoices, and also there is no reply on the client support number, is a number without answer... please check Centauro, I truly believe is a steal scheme.
Pros: They waited til 11.30pm as we were delayed at the airport . No problems
Pros: friendly, quick drop off
Cons: took ages to pick us up in shuttle bus when we arrived
Pros: Overall it was pretty straightforward and not too time consuming
Cons: As previously mentioned the fuel policy was not as advertised and we are still waiting for the deposit refund and we can’t contact them
Pros: Efficient and did not try to sell a million insurance products
Cons: it was all fine
Pros: Friendly staff
Cons: Little bit hard to find
Pros: Polite, friendly
Cons: car drop off in line with our flight - depot was not open early so slight delay
Pros: Very friendly
Cons: There should be a manual booklet in the car!
Pros: Friendly, hassle free
Cons: Takes for ever to do the paper work before you're handed the keys. Paper work process in inefficient. If you're 5th or 6th ion line, you know you're in for an hour!
Pros: Not a lot.
Cons: Very busy, when I got to counter, told all gps devices broken, and that I should to the nearest shop selling gps devices be in a city I did not know, some contradication. Found centauro representatives not interseted and uncaring.
Pros: Easy to find at the airport and transfer to their premises was efficient. Returning the car and transfer to the airport was quick and efficient.
Cons: Once at the premises it took an hour to get attended to and then I was offered a car that had been returned with damage to the front and rear. I asked if there were other options but apparently not as they didnt have any other vehicles in the group I had booked? I feel that I should have been offered an upgrade rather than have to drive a damaged car for 11 days.
Pros: Excellent new car, quality "Continental" tyres.
Cons: The rep at the arrivals lounge was out of sight with the "Centauro" sign under his arm, invisible! Others had to guide me to the meeting point for the shuttle, in the middle of a car park, unsigned. Long queue to collect the car (90 minutes) though this may be "normal" for the Algarve? Nice car when we got there though.
Pros: Once at the car hire everything was easy
Cons: The pick up from the airport was awful!!!! I’ve never experienced anything like it. Because we were a party of 8 we had to keep waiting for the next minibus. My 80 year old mother was not feeling well after waiting for 1hr and 30mins in the hot sun.
Pros: When you eventually got served the staff were very helpful and friendly. We got a soft top upgrade for having to wait so long.
Cons: We had to wait ages for the minibus transfer to the car rental place which is a pain after a long tiring journey. Then the queue to sort out the paperwork for the car was very long and we had to wait well over an hour to get the car. Not enough minibuses or staff available to deal with everyone.
Cons: We waited over an hour in the middle of a car park in the hot sun with 3 young children for the shuttle bus. We were also charged for extra cover with centauro when we arrived. The money paid for the cover through discovery didn't count in Portugal, they refused to hire us a car unless we paid an extra €176 for smart cover therefore leaving us with no choice as we were already away from the airport. The staff at Centauro were rude and when we asked questions they would laugh at us.
Pros: Absolutely nothing.
Cons: The worst rental experience of my life. If you want to be ripped off and have your holiday ruined, use Centauro! It took an hour to get to the office, another hour spent queueing, and then they did their very best to try and con an extra €350 from us, all because they refuse to charge the cost of rental to a debit card and a credit card, like every other company ever. It is in their T+C's which I had read and missed, but the policy is clearly designed to fleece people. We walked out.
Pros: Awful service over 2 hour wait to collect the car
Cons: Would never use again
Pros: Car was newish and nice.
Cons: We stood for over 2 hours in Faro airport car park waiting for the shuttle transfer. They were overwhelmed by the number of people waiting and could only fit a few on the bus at a time.
Pros: Straight forward. Able to get. refund on the initial price when I saw it was £150 cheaper .
Cons: The initial cost of rental was expensive.
Pros: Drop off was reasonably smooth
Cons: We weren’t met by a representative at the airport and spent 20 mins walking around looking for them, we then had to ask random non related people where to go and was sent to an area in the car park, we had to queue over 2 hours for a shuttle bus in the blazing sun which took us on a 15 minute drive to the centauro rental place, we then had to queue for another hour to receive the car, this experience was very stressful and time wasting and at no point did anyone apologise or explain.
Pros: Nothing at all. The staff were rude, dismissive, unorganised and unprofessional
Cons: All of the anove
Pros: Nice vehicles, friendly staff, very fast drop-off and frequent shuttle.
Cons: They were overloaded when I picked the car up, took over an hour.
Pros: EFFICIENT, FRIENDLY AND PROFESSIONAL
Cons: LONG WAIT TO GET ON THE BUS TO COLLLECT THE CAR BUT EXCELLENT WHEN RETURNING THE CAR
Cons: Queing 2.5 hours to be seved, taking another 1/2 hour on paper work. Quing to return car. being emailed incorrect details, time taken to reply to email enquiry. seem to be totally under staffed
Cons: Aggressive stAff, very slow, complete rip off
Pros: Nothing at all, they were dreadful
Cons: Where do I begin... 1] Collection from the airport was late plus customers were allocated a number to dictate the order of who would board the bus - a second bus left before us meaning that on our arrival at Centauro there 8+ customers ahead of us. 2] We waited for nearly 90 mins to get served 3] On being served I was told I MUST take the additional 150 euro cover (doubling my bill) but that it was a deposit that id get back, which is untrue 4] The car was unfit for rental, lights were poor
Pros: Friendly, efficient, helpful.
Cons: I would prefer a full/full fuel option.
Pros: The staff, the condition of the cars, the standard of the cars
Cons: Because it was very busy at the time I was there the time delay was a bit frustrating but then the staff balanced all that out
Pros: Car was what I ordered
Cons: It took 2.5 hours from meeting the agent to collecting the car. 30 minute wait for bus. 2 hours queuing (1 hour outside in the sun) at the office. No apology for the wait. Difficult to find the office - turn off is not signposted
Cons: Charged me for 2nd full cover,and spend too much time there to get the car.The agent not competent.
Pros: Good car in perfect order and quick drop off service.
Cons: It took over 3 hours to be escorted from the airport and to queue at the desk to collect the car, otherwise all fine.
Pros: Straight forward getting the car
Cons: After returning the car I got a phone call the following day asking me where the car is.
Pros: The quality of the car and its cleanliness
Cons: Dreadful customer service. 1.5 jour wait to collect car. Fuel deposit charged to your credit card. Surely rental sgents no smiles just hard sell their CDW insurance.
Pros: Car new and clean
Cons: Booking car out took far to long. Staff waste time doing nothing, smoking before dealing with next customer. Don't like leaving deposit for petrol .Would only use one credit card wanted to use a different card for deposit.
Pros: Nice clean and technics well car
Cons: Complicated procesing and generally ununderstaning finaces rules by rent
Pros: Professional Friendly Driver on return to the Airport
Cons: Ripped off with extra insurance would not take any payment on my Portuguese Bank Card! I wanted to pay for the vehicle, Toll transponder, and fuel on my euros card and put the excess on my UK credit card. THIS was refused. Poor Quality Car, not what was reserved. Warning lights on in vehicle and noisy loose exhaust.
Pros: The car was good and the return service was efficient
Cons: Airport service. I waited over 45 minutes for the shuttle bus.
Pros: low price
Cons: slow (maybe because of Portugal)
Pros: Good car for the money
Cons: I had to pay for en electronic device in frontscreen to registrer roadtool. I paid 15 euros, But i could have just payed in the Highway lanes manual. Thats a hidden fee.
Pros: friendliness and good customer service - pick up from airport and take us back, price is very competitive
Pros: Overall easy process. No hassle. Paid Highway usage.
Cons: This is the worst experience I have ever had with any car hire company. Like many others I have waited in a hot car park with my wife and children along with 30 other people waiting for the shuttle buses to take us on the 10 minute journey to the Centauro office. Then I stood there in the queue in the sweltering heat and there are possibly 40 people in front of me. What I fail to understand is why Centauro could not hire extra staff to deal with the rush - they obviously knew how many cars
Cons: Unfriendly, not even tried to help me.
Pros: Nothing almost ruined a short holiday not enough shuttle buses and not enough staff
Cons: The 1200 EUR deposit for not purchasing insurance is a complete scam, and they told us the 1.80 EUR toll road fee covered all toll roads, then they charged us for the toll roads anyway.
Pros: Brand new car.
Cons: The service we received was terrible, even though I purchased excess protection they told me at Centauro that I had to pay extra money otherwise they would take 1500 euros off my card and even if there was a small scratch on the car they would take all the deposit. Everyone in the very long queue was getting this scare mongering treatment also. I would never use this service again and would recommend anyone I come across not to use Centauro.
Cons: Way overpriced with add-ons once we arrived and they put alot of pressure on us to carry insurance. shuttle also only goes to airport..please take me off of your e-mail
Pros: Quick and cleanliness of the car!
Cons: Nothing as such.
Pros: Very pleasant staff, smooth operation.
Cons: The rental location is actually 7km from the airport, so there was quite a delay in getting to and from the rental car location.