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Drive on Holidays at Faro Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Had a deayed flight and would not accommodate for the late pick up and charged us for not picking up our rental on time
Pros: Dropping the car off !
Cons: Hidden charges that are not explained when the car was booked.
Pros: Dropping off the vehicle was quick and easy.
Cons: Pressed me on taking their extra insurance
Pros: Very helpful!
Pros: honest, reliable, value for money, friendly and professional staff
Pros: Very polite and efficient
Cons: Good product at a good price
Pros: Friendly staff
Cons: Computer system perpetrating fraud on customer
Pros: Quick and easy on collection and drop off Newish car great value
Pros: Forced me to take their cover worth£98 and gave car that had dents and scratches everywhere. More than an hour to hire the car. Only opens at 8 am. Early drop off cost you extra
Cons: Force selling their costly insurance. Not accepting the full cover taken in UK.
Pros: Fast and efficient with a good quality car at a good price.
Pros: at least the return was easy
Cons: having to pay twice for excess cover because I didn't have a credit card (they don't exist in France)
Pros: Quick ness
Cons: Trying to up sale insurance
Pros: Friendly professional trustworthy
Cons: Wanted to keep the car for longer (but there's not much in branch they can do)
Pros: The road side assistance was very good.
Pros: Excellent in every respect. Fast transport to nearby rental office, efficient, friendly staff, good car, simple and fast return process.
Cons: No problems.
Pros: Efficient and helpful.
Cons: Pressured to buy additional insurance.
Pros: Very efficient staff, no pressure to buy extras and honest inspection of car at pick up.
Pros: We had originally booked a 6am returning had paid an out of hours surcharge for it. When we changed the time to 8am they reimbursed us with no problems. To have a second driver with no surcharge was excellent.
Pros: Convenience of one way rental and proximity to the airport location
Cons: Customer service was not responsive
Cons: When we booked the car it said that everything was included in the price. But when we were going to pick up the cars we needed to pay extra for the highway taxes. Would have appreciated if that information was told before.
Pros: Friendly and always helpful
Pros: NothingThey never go to the reservation service for insurance, just keep my money. I travel back to US, work and recover then try to get discover cars to fix the insurance issue and get my $500 returned. Discover cars does not have any method to contact them if it's been 30 days since your reservation was ur confirmation # does not link you to any services. Accident was not my fault. I'm out for insurance i paid for and another$500. 2 months later still no contact!
Cons: They didn't go to reservation source for insurance coverage I'd already paid, just made me pay$500 according to their policy pending outcome. 2 months later no information, no money returned, no emails. No resolution. They Had my money and that's all they wanted.
Pros: Staff were efficient and can speak english for communication.
Cons: Over charged for lare collection.no amount was informsd to me before.
Pros: Every staff member provided excellent service. I needed help due to mobility issues & all the staff took care of my needs.
Cons: I had a terrible experience with Drive on Holidays. I waited for an hour in a car park at the airport for the shuttle bus to the rental desk in the midday sun with two babies. There was one 7 seater shuttle 'bus' with a small boot going backwards and forwards, and a huge cue waiting. There was no cueing system or communication from the shuttle bus driver, it was very badly organised. I will not be using this service again
Pros: Didn't like much
Cons: Service was amateurish, focused on overcharging clients wherever possible. Not service oriented. Car was dirty with lots of damage. Policies are unreasonable and inflexible. Worst car rental service I've ever experienced worldwide
Cons: Its a detail, but i would prefer a cleaner windshield.
Pros: frendly professional
Pros: Car was good although I requested an automatic on your site
Cons: Far too pushy with the liability insurance even though I told them I already had it with you.
Pros: Customer service - really important when you have been travelling all day and you are very tired.
Cons: Nothing - they were great.
Cons: Orange tire pressure light was on, empty washing fluids-and at rental they didn’t have those services. Car had some scratches and was little bit unclean. Worst part was the wrong address at Lisbon airport drop off. Navigation in the car could not find the address provided in the rental agreement. Then we called office and they told us to inside terminal to Vodafone to drop off the car?!? There we found one person who had some idea where to drop off car off the airport. It took us 1.5 hrs!!!!
Pros: Quick return. Nice car.
Cons: maybe a bit expensive - I could have spent less by ordering one month before
Cons: Took far too long to get back to the airport. If we had been running even a little late we would have missed our flight
Cons: The vehicle was an embarrassment,on pickup they insisted on 4500 refundable deposit or pay an extra load of money to insure against this,also out of ours charge had to be paid and on returning the vehicle waited too long for courtesy bus back to the airport so I booked an Uber who came in 3minutes and charged 4 euro,never would use or recommend drive on holidays again,a total sham
Cons: Having to pay 18 euro for a toll tag on top of tolls even if you don't use toll roads. A scam that will stop me using them again.
Pros: All of people - check in, service manager when had a problem, return - were very good to work with.
Cons: They did not have appropriate level of AdBlue in the car and I had to drive back to the original city after being away for several hours to get addressed because the car would no longer start if I tuned it off. I lost a day of my holiday for THEIR error and I received no discount on the price. But when I returned the car a couple business hours after I planned to (but no additional 24 hour period was started), they told me that I had to pay 33 more Euros.
Pros: Friendly staff, good value
Cons: Was told any scratch or damage to the car regardless how minimal , the full security deposit of €1100 would be kept ………
Pros: Wasn’t impressed
Cons: Gave me a beat up car with a bald tire I had to trade in. Also charged me $30 for turning in car early.
Cons: AVOID! Forced us to buy extra insurance by lying stating our full comp insurance through discover cars did not cover damage to the bodywork tried to email them after asking for the money back as the representative incorrectly sold us this insurance, met again with more lies with some spiel about covering vandalism, which is the first time this word was mentioned to us. They also overcharged us for rental with hidden cost that were not mentioned beforehand.
Pros: Good car. Very efficient return proces and polied people.
Cons: Insurance information during booking. Not a good signed place to return the car in Porto.
Cons: Vehicle was in very bad condition. Inside and out not acceptable
Pros: the car was fine
Cons: the insurace hard sell/payment difficulties was contrived and a CON. Several people picking up cars having thr same problem. They wouldnt take cash! they wouldnt take visa debit. like a ryanair trick. so annoying and disapponting
Pros: They have a out of office time delivery for 30 euros extra. It was great for me as I had to return the car at 6Am, they even drove me to the airport after drop off, Really liked it
Cons: As expected in the reviews of Drive on Holidays, they tried to make me buy all kind of insurances, which I denied but still had to listen to the proposal even after saying I don't want any insurance
Pros: Terrible poor and rude service
Cons: Rude abrupt service and over charged for hoovering sand out of the boot!
Pros: Was great apart from the extra insurance
Cons: Had the extra insurance pushed on me and when I refused it and asked to pay the deposit the card machine conveniently would accept it so I had no choice. Not goo
Pros: No drama. Car wasn't in best shape but they were very relaxed about not worrying about minor scratches etc. Other companies are too uptight about it.
Cons: Nothing. They were great
Pros: Quick, friendly, stress-free.
Pros: Not every much
Cons: Price was not as advertised, more expensive so the site was misleading. So Discover Cars was not accurate, car was not what we ordered and not in great shape bodywise.
Pros: The car was pretty dinged up but the agent was super fair about marking it up so we didn't have to worry about getting charged on back end. It was fine that it wasn't immaculate as we were a big group on vacation and didn't need perfection.
Pros: Efficient collection/Drop off at airport. Clear entail terms
Pros: Efficient, helpful, helped us get to terminal quickly to catch our flight.
Cons: Car had a lot of minor damage. Was more expensive than usual to hire, but was fairly priced versus your competitors.
Pros: price and service
Cons: a little hard to find how pick up service late ln the evening
Cons: They mis-sold insurance on the cars and took more money off my credit card than the original quote.
Pros: They waited on us even although we arrived late and late at night.
Cons: They looked very closely at the car on return to check if there were any problems but if you haven't dented it there are no problems.
Pros: Booked an automatic car and they gave me a manual car and refused any sort of refund. There's no way to connect with any sort of representative. All is "through a 3rd party broker". Don't use this service.
Cons: Booked an automatic car and they gave me a manual car and refused any sort of refund. There's no way to connect with any sort of representative. All is "through a 3rd party broker". Don't use this service.
Pros: Friendly and fast
Cons: Difficult to reach by transit and no taxi service
Pros: value of car rental
Cons: there are more than one Discovery Cars and it was very difficult to find the correct location.
Pros: Friendly agent! Clean car.
Cons: Off site pick up/return. Hard to locate site for return. Address on paperwork is for head office in Lisbon!
Cons: Had a very long wait for airport pick up and had to ring twice. Always had the same second driver on two cars but Discover would not allow this.
Pros: Staff easy to communicate with. Everything explained and questions answered.
Cons: Would have liked car insurance included by car rental instead of third party which I missed on booking.
Pros: Difficult to find where to get the bus
Pros: Drive on holidays we’re great. Unfortunately we incurred additional fees since discover hadn’t changed driver details as we’d requested. On that basis we’ll go probably go back to using Rentalcars for our several rentals a year. The only response I get is an automated one. Not good enough
Pros: Service was excellent
Cons: Extortionate price
Cons: I had to purchase the insurance despite having purchased through Discover cars, was told the insurance i had covered nothing. It was very slow at the desk, would not recommend.
Cons: Not much
Pros: How clean & efficient the vehicle was
Cons: I paid for insurance online and they suggested I pay again when I was at the desk
Pros: Trustworthy and efficient
Pros: The check out went sort of quickly
Cons: Not located at the airport. Its a 10 minute walk to the pick up point. Which isn't covered so I had to stand in the rain with a baby waiting for the shuttle. Car was damaged Felt ripped off by all the added on costs Definitely will never use this company again
Pros: New car. Friendly staff
Cons: empty petrol tank and competing for seat on shuttle to get to terminal on time for departing flight
Cons: They were not so friendly.
Pros: disponibilità gentilezza
Pros: Very polite and helpful.
Cons: Quite slow in collecting the car, otherwise no issues.
Pros: excellent efficient service
Cons: The agent told me about cleaning costs, the money paid for the toll costs, the payment to cover the risk of damage or blocking 1100 on my credit card. It felt like I was bombarded with information, all of which was with the aim of taking more money from me. Not a nice start to our holiday!
Pros: Communication with Carla and Lara on headquarters. They really helped me and my fiance out in regards of what happened with the four tires during our vacation. BIG SHOUT OUT TO CARLA.
Cons: All four tires on the car had to be switched out at mechanic 3 days into trip, and Drive on Holidays (Carla on the phone/email) took the cost of _second hand tires_ as supplement. We got to keep the car, yes, great! But the next day we had an air-leakage and woke up to a pretty flat tire. Carla again was a superstar for the second situation. Communication with Carla in OP DEP was an angel and Drive on Holidays have her to thank for us being super happy with our trip over all.
Pros: Efficient service and friendly staff.
Pros: Quick service, no troubles.
Pros: Frendly people, clear communication,
Pros: Great people and they let me drop off the car in the hours before they were open for a minimal fee.
Cons: The car's external was very beat up. I did not mind as the inside was nice and it drove very well!
Pros: It was a straightforward process and the staff were polite and efficient.
Cons: No problems or concerns about the service
Pros: Car was nice and good for the price
Cons: I think it could have been more clear in where to get the bus to the car office, we walked in a huge circle before we eventually found it and had we left the airport at the other exit we would have been much nearer. Also I had taken out full cover but they still tried to sell me more cover
Pros: All questions answered and clear representation of conditions.
Pros: Personable and no added value sales patter
Cons: The engine was a bit rough
Pros: Efficiency at the office and friendly nature of all the staff.
Pros: Nice staff
Cons: Bit of a wait to pick up the car as it was being cleaned but it wasn't a big problem for us
Pros: Friendly, fast and no fuss service.
Pros: Check the support email i sent
Pros: The quick shuttle from the airport to the car rental locatio n
Cons: Time spent waiting for a representative to become available
Pros: They were welcoming and effective with everything except for one thing.
Cons: It took too long time to get the car.They had to clean it outside whiule we were waiting.Bad effiency.
Cons: Took ages to get the car , waiting time was shocking . On return we were told that due to it being returned before 8 am we would need to pay €30 - this was never mentioned when we collected the car and they knew when our departure was . Complete rip off ! Won’t be using again
Cons: The Car was broken on the High way due to the Car self had an issue, we were wait on the high way for the support around 5 hours.
Pros: Great staff, very friendly, the whole process was very simple.
Cons: The car had old receipts from another client inside the glove compartment. The radio if the car was faulty and kept reseting.Other than that all perfect.
Pros: Good value for money
Cons: Time spent picking up the car and dropping off it was too long
Pros: Nice clean car
Cons: Dishonest damage claim, unclear or insufficient paperwork when taking car, inability of representative checking the car on return to speak English (!!!)
Cons: Long waiting, only to hear we were not getting the car, because we had the wrong creditcard. Didnt get our money back either. Cost us a half day of our holiday
Cons: Service was to slow had to wait over a hour to get served
Pros: Friendly and efficient
Cons: All good
Pros: Correct service and very smooth organization
Pros: Nothing! Worse company we’ve ever used in Portugal! Very unhelpful and rude to there customers
Cons: Customer service, behaviour, attitude
Pros: Could be slot more streamlined. Too long for getting our car. Also would be amazing just to pick up car fast for once.
Cons: More automated online
Pros: Quick and easy check in once you get to the out of airport location. Friendly efficient staff, both check in and check out was easy and although there was quite a bit of damage to the car it was all well noted on the check in form and had no issues on the return.
Cons: Long wait at the airport for the shuttle.
Pros: Good efficient service that was quick and attentive
Cons: Difficult to find the return area
Cons: Not full tank of gas
Pros: Friendly staff and quick service
Pros: Rude staff, couldn’t wait to have you out of the office. Particularly aggressive tone when asked a question about a process, verging on threatening at drop off. No at all clear what the customer is supposed to do upon finding the car rental car park at the airport - no signs or staff to advise. Simply had to join the queues of people at the small desk and wait for advice that a bus comes to collect people (after a dismissive wave as if to say “why have you joined our queue”
Cons: Car did not feel as clean as it could have been (particularly I’m covid times), found empty food pocket in one of the rear door storage wells.
Pros: Excellent staff at both collection and drop off. Very helpful and excellent English.
Cons: €18 registration for toll pass device is a nonsense thing and a complete rip off. They are already registered to the company, so just a scam to increase profits.
Pros: Efficient and honest
Pros: Dropoff was super easy and nice.
Cons: They didn't let us use another credit card and we had to pay 150 euros more than expected.
Pros: Very efficient service overall
Cons: The wait was a bit king collecting the car
Pros: Fuel consumption of a car was good.
Cons: when returning the car agent was trying to make me feel guilty that the car was not as clean as it was when i took it (i was not always driving on paved roads, but the car was not super dirty for sure). When i objected, he threatened to give me a fine of 50 eur ;) Then i have asked to speak with the manager and this solved all problems - the smile came back to his face and the "my friend" conversations started ....
Pros: Quick efficient and cheap.
Cons: Request of extra ‘vandalism’ insurance for surplus 70 euros seemed unethical.
Pros: Terrible service. It has been 3 days I returned the car and still didn't get my deposit back.
Pros: Customer service is great
Cons: Huge deposit
Pros: Fast service
Cons: Location far from terminal, though shuttle bus efficient
Pros: The lady who collected me from the airport.
Cons: I collected the car in the dark at night under dimmed lights and noted this. Unclear what I was being charged for, and the worst service I ever received on giving back the car. No transparency on how I could be charged €1,000 for a tear on a tyre. It started off at €3,500 and then when I objected €1,000 with no proof as to how a hire company could justify that for two tyres. Any answers to questions were delayed even though I was anxious to return to catch a plane. I will be following this up.
Pros: Service was overall very good.
Cons: waiting for pick up from airport and drop back to airport took over half an hour, i was not happy with that service
Pros: Excellent staff and no delay
Pros: Friendly staff
Cons: Only 1 minibus to take you to collect the car
Cons: the car was not oke
Pros: The car was exactly the one I did choose, clean and ready on time.
Cons: They have charged me more cost -a full day rental cost- because of returning car late by 1 hour. Plus they have mentioned all highway tolls are included however they have charged me extra cost when I dropped off the car. and more fees can be deducted later on from my Credit card.
Pros: The staff are always friendly and cheerful in Drive on Holidays. I have hired my car with them on many occasions.
Pros: Efficient and friendly - as quick as using the on-airport car hire companies
Cons: Payment of out of hours supplement (dropping car off at 6.45)
Pros: online Moneysaving expert
Cons: Pleasant helpful staff will use again.
Pros: The car was nice and adequate for my purpose.
Cons: The delay in being collected from the car park at Faro airport and taken to the rental office was frustrating. On collection the windscreen was filthy and difficult to see out off when the sun was low in the sky.
Cons: Abysmal experience. We did not receive a car because they would not take my Amex. For a company that only accepts credit card, not taking Amex seems like a fatal flaw. We offered to pay for any fees associated but they declined. I had a number of debit cards but they declined. I asked to speak to the manager who was incredibly rude and told us to leave....we therefore had to pay a taxi. Additional to the issues; the shuttle point is poorly signposted and we had to wait ~40 minutes for it to arrive
Pros: Everything but the extra charge for returning 6 hrs late.
Cons: The absurd high extra charge for returning the car 6 hrs late because of evening flight.
Cons: We were delayed and returned the car 2 hours late and were charged for an entire day. When they have a full lot of cars and no one looking to rent and we’ve rented the car for more than 40 days this is just appalling
Pros: Quick friendly service
Cons: No hassle very smooth pick up drop off and then picked up another car in and out 10 minutes
Cons: Everything. I feel scammed by them - they charged almost a thousand euros for damage I did not do to a car which was probably not even worth that amount. The car was very old. Moreover, when I received the car it was in a TERRIBLE condition and felt very dangerous. Took a while to start it now and then. The car was hired out cheaply and then I was charged for "damage". A great business model!!
Pros: Despite collecting the car after midnight the agent took time to set up the computer into English, never happened before without asking!!
Pros: I use Drive on holidays very often and find the staff very helpful and friendly. All speak quite good english
Cons: My most recent experience with them was excellent as the car was not well presented and was low on oil. They exchanged it with a bramd new car at my home address. First class !
Pros: Quick easy and cheap
Cons: Car was in poor condition, had multiple scratches, dents, and damage.
Pros: They acknowledged the problems with the car and provided a replacement.
Cons: The car was missing maintenance, had an change engine oil warning light, tyre pressure was not proper, and while driving the engine warning light came up. Engine was not accelerating at all on a motorway.
Cons: The surprise extra charges
Pros: Hustle free service. Staff is pretty laidback and not trying to charge you for each little scratch on the car
Cons: Agent tried to charge us 18€ only for the onboard highway toll receiver where you can pay your highway fees through other means
Cons: Do not use this car company. They demand you show credit card at pick up to put £2,500 on account. If you have no credit card or the name is slightly different eg husband / wife shared bank account then they will not accept it and charge you £140. So corrupt. I offered to go and get £2500 out of bank but they refused. Do not use this company
Pros: Competitive Price Good Service
Cons: Shuttle Bus to of airport location
Pros: Price and service
Cons: Shuttle bus to off airport location
Pros: Good member of staff at car collection. Quick minibus transfer.
Cons: No water in the water bottle. Service light showing.
Pros: Good location. Stress free.
Cons: Could be a little faster on paper work front when picking up.
Pros: They were very friendly
Cons: I didn't like their policy on how they protect their car from damage. It was very bad. You could: pay a HUGE deposit on the car and risk losing it all should you get into any sort of accident or damage, or you could purchase their costly car protection. I showed them where I purchased your insurance protection, they said they wouldn't recognize other car protection services. There was a reason the weekly car rate was so cheap!
Pros: very friendly
Cons: Sometimes the car has a lot of scratches and dents, since we pay for the damage they should get them fixed. The BMW I rented was in bad shape.
Pros: Excellent service. Prompt and efficient. I made an error in collection date but staff did not make an issue of it and car was still available which was great as arrived with two tired kids.
Cons: Nothing best car rental company I have used to date and I am over at least four times a year for a minimum of a week at a time.
Pros: Value for money and speed of picking up & returning car!
Cons: They did not allow me to share in the initial vehicle inspection. They performed it independently and then asked me to sign. When I Pointed this out they waived it aside and further requested my signature. The vehicle had many areas of damage to bodywork and no percent shelf! They made me apprehensive about signing and worried about the vehicle return. In the event it all went smoothly and no issues.
Pros: We needed a people mover for 6 which was hard to find
Cons: There were hidden costs on pick up, eg extra insurance for 230E, plus the bond was 3600E.I was never given a copy of the terms and conditions for the comprejensive insurance, with such a big bond I think this should be required. In the end we didnt have any damage to car but if we had it would have been very distressing given the latter. Im not sire if what we experienced is the industry norm in Portugal. Its not the norm elsewhere
Pros: They were friendly.
Cons: The pick-up service was really bad, there is no system in place. The last arriving are the fist ones to be taken. There was a lady on that day directing people to the car park, she should be giving order number of collections to avoid that. Once I got in the van first I was the last one to do the check in. The big caos. I have complained to them. I wasn’t happy at all. More than 1:30 to get the car.
Pros: Booked through discover car hire but company is drive on holidays who had a lot of extra unmentioned charges - to drive on motorway etc and very aggressively pushed to take out an extra insurance for €300 despite me having already paid for full coverage - no communication of this to company.
Cons: Booked through discover car hire but company is drive on holidays who had a lot of extra unmentioned charges - to drive on motorway etc and very aggressively pushed to take out an extra insurance for €300 despite me having already paid for full coverage - no communication of this to company.
Pros: Lost and found service was perfect
Pros: Very efficient service
Pros: Price and efficiency.
Cons: No problems with it.
Cons: Car wasn't ready - we had to wait 25 minutes with nowhere to sit
Cons: Can any damage done to the car be on permanent record, rather than you don't see then you pay for it on return
Cons: Being charged an extra 30€ on arrival because it was 8pm. My flight was due to arrive at 7.45pm. It was physically impossible to be at car rental office before 8pm. I think i should have been made aware of this extra charge when booking.
Pros: No hard selling
Cons: I was concerned about the 50 Euro cleaning penalty given we’d been to the beaches etc but all was fine in the end. Car was really beaten up on collecting
Pros: Pick up experi nice was shocking but return experience was good
Cons: 1) was forced to pay full insurance because I didn’t have a visa credit card (I had a visa debit & other credit cards). I would like to make a formal complaint about this as I think it was essentially stealing (thought this type of behaviour had gone) 2) meet and greet claim is very misleading and in danger of being a complete miss selling (man with a clip board sending you to a transfer bus that we then had to wait for the third one before being transferred over to the agent.
Pros: Efficient and easy
Cons: Nothing much
Pros: They provided us with the car we had contracted for and didn't try to sell us additional coverages, upgrades, etc., etc., which we didn't want or need. Just good service!
Cons: Nothing. They did a great job.
Pros: Friendly. Nice Car.
Cons: Off airport location. Little hard sell on insurance despite already having it in place.