Faro Airport (FAO), Faro, Portugal
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30 - 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80+

Drive on Holidays at Faro Airport

Portugal, R. Prof. Dr. Egas Moniz 16, 8005-146 Faro
00351 289 822 394 / 00351 962 247 404
Pick-up instructions
A Drive on Holidays representative is on the Parking 4 ( P4) at the shuttle stop since 08h00 until 20h30,or later when there are bookings schedule in the evening. All late bookings with flight information are monotonized in order to be waiting for the upcoming customers. A free shuttle service to rental office is provided with an approximately 3 minutes journey. We current have a sign as photo attached and the shuttle service awaits all our customers. The itinerary made by the shuttle service is always the P4 and our local station every 15 minutes. The number on the sign must be used only if the customer is waiting longer than those 15 minutes.
Drop-off instructions
The vehicle must be returned in our office. When the return process is concluded we provide a free shuttle to the Airport.
Business hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

United Kingdom
Nissan Qashqai
10/6/24

Pros: Helpful and efficient service

Cons: Would have liked Satnav in the car

Portugal
Volkswagen Polo
10/6/24

Cons: Insurance cost way hiher than rental cost!

Portugal
Volkswagen Polo
10/6/24

Pros: I am very pleased with the service received .

United Kingdom
Peugeot 3008
10/4/24

Pros: Fast efficient. No high pressure up selling.

Cons: Drive on holidays not labelled clearly! Look out for Minimar

Isle of Man
Mercedes Benz Vito
9/28/24

Pros: The value and service

Cons: Lack of instruction and distance from the airport

Portugal
Renault Captur
9/27/24

Pros: Efficient shuttle

Cons: Very long picking time. No prio information about tall fee.

Italy
Renault Captur
9/24/24

Pros: You shouldn't make your agents force people to purchase insurance they already have... disappointing

Cons: The Personell were great, the upsell was theft

Ireland
Peugeot 3008
9/22/24

Pros: Once we got to office they were v quick and quick on return to

Cons: They held 3300€ on th card I felt this was a lot most others are less

Canada
Toyota C-HR
9/21/24

Pros: Team was great.

Cons: N/A

United Kingdom
Nissan Qashqai
9/18/24

Cons: Difficult to find the van at the airport as the name on the van was different from the name show in the car rental voucher.

United Kingdom
Nissan Qashqai
9/11/24

Pros: all good

Cons: all good

United Kingdom
Peugeot 3008
9/5/24

Pros: Pick up and drop off was amazing and car was good.

Ireland
Volkswagen Polo
8/31/24

Pros: Not much will not be back.

Cons: I wish I had read reviews prior to booking with this company. They are a scam

Belgium
Jeep Compass
8/26/24

Cons: Charged me €72 for toll roads which we never used. It supposed to be blocked but they made a mistake and charged it. Tried to mail and asked for a refund but no answer.

United Kingdom
Renault Captur
8/25/24

Pros: Nice clean new cars

Cons: Couldn’t use the app to check in details before arriving

United States of America (USA)
Audi A1
8/16/24

Pros: Car was full of damages, change oil light came on during a three day rental, rude staff upon drop off, charged 380 euros to my credit card without my approval. Avoid this rental agency.

Hungary
Volkswagen Polo
8/15/24

Pros: Drop off was smooth, The availabilty.of dtop off officein out of hours to suit the early flights!

Cons: Pick up.took over 40 min. Thete was no.car available with petrol i side!!!! We got one with 1.5L !!! This is impossible, after the lengthy puck up we had to.find petróleum station and fill up, How can you be sure to give it back with such a sm amount.of petróleum? For safety we filled up and had to give back 15L ! We need ourmoney back! €30!

United Kingdom
Volkswagen Polo
8/14/24

Pros: The staff are great to deal with.

Cons: The car wasn’t as good as I’ve had before. The tyre pressure warning light was on. The drivers mat was in such poor condition that it constantly got stuck under the pedals. Plus the petrol tank wasn’t full as stated on the paperwork.

United States of America (USA)
Fiat 500 Cabrio
8/13/24

Cons: unclear rules on payment

United Kingdom
Renault Grand Scenic 5+2
8/6/24

Pros: Nothing

Cons: Everything with this company was hard work. Didn’t even give me the correct address for dropping the car off. Almost left me and 4 children stranded in Portugal at midnight. Absolute shambles of a company No information about where the shuttle was located. Turned out to be a little minibus at the back end of the car park.

United Kingdom
Renault Captur
8/6/24

Cons: Additional costs.

Oman
Jeep Compass
8/4/24

Pros: Good car good servce

Cons: Large deposit needed was not convenient - had to clean the car before return was highly unusual

United Kingdom
Fiat Punto
8/3/24

Pros: Good service

Cons: The car electronics went crazy on the motorway - Speedo stopped working, multiple warning lights, indicators coming on by selves etc etc. had to get a change of car but instead of dropping me a new one I wasted a day of my holiday getting it picked up and a taxi back to Faro to pick up a new car. With no refund for a lost day! Expected better.

Canada
Volkswagen Golf
7/29/24

Pros: The Modiva rental return employee in Lisbon helped me use Uber for the 1st time to call a ride as needed to head back to a restaurant. The Seat Leon was a pleasure to drive and good on fuel.

Cons: One of the Modiva employees wouldn't help me call a taxi in Lisbon after my car rental was done.

United Kingdom
Jeep Compass
7/29/24

Pros: Staff were fantastic at pick up and drop off.

Cons: Nothing

United Kingdom
Volkswagen Polo
7/28/24

Pros: Great rental price

Cons: High security charges held on your credit card

United Kingdom
Volkswagen Polo
7/25/24

Pros: Efficient service despite being very busy at pick up. No quibbles on drop off.

Cons: Several damages on the car.

United Kingdom
Fiat 500
7/23/24

Pros: Very quick, friendly and easy. Wonderful would 100% recommend

United Kingdom
Renault Captur
7/19/24

Pros: Everything, from booking to dropping the car back I cannot fault anything and would recommend Drive on Holidays to anybody looking for a hassle free experience.

United Kingdom
Volkswagen Polo
7/19/24

Pros: Good value and friendly.

Cons: Delayed flight meant late pick up fee. Not DoH fault but it would have created extra loyalty to waive that fee

United Kingdom
Jeep Compass
7/17/24

Pros: Quick, efficient, helpful

United Kingdom
Fiat Punto
7/15/24

Pros: Staff

Cons: Nothing

United Kingdom
Renault Captur
7/14/24

Pros: Louisa was greatly

United Kingdom
Volkswagen Polo
7/12/24

Pros: Absolutely brilliantly easy from booking online to drop off.

United Kingdom
Renault Captur
7/8/24

Pros: Very good customer service, good to be able to call someone when we had a problem to contact the rental company

France
Nissan Qashqai
7/2/24

Pros: Nice car. Nice staff

United Kingdom
Volkswagen T-Roc
6/30/24

Pros: Was very easy to use, staff were great

Cons: Pressured int taking more insurance

United Kingdom
Renault Captur
6/29/24

Pros: Smooth transaction, easy pick up and drop off

Cons: Nothing

United Kingdom
Renault Captur
6/26/24

Pros: Competitive price, very quick pick up at airport and no waiting when we got to office

Cons: Additional service charge for using Tolls in addition to the toll charge

United Kingdom
Renault Grand Scenic 5+2
6/24/24

Pros: Maps wouldn't work and couldn't find directions.

Canada
Opel Astra
6/16/24

Cons: Il y a confusion entre Discovers car et Drive on Hollidays. les 2 n'ont pas les mêmes informations?

Ireland
Renault Captur
6/14/24

Pros: Their Faro location is very convenient for returning the car and shuttle service was quick and ran every few mins. Team were also very friendly

Cons: Would prefer full to full instead of same to same fuel policy

United Kingdom
Renault Captur
6/13/24

Pros: Very friendly and uncomplicated

Portugal
Opel Astra
6/11/24

Pros: fast and professional

United Kingdom
Volkswagen Polo
6/7/24

Pros: Fast and friendly.

Netherlands
Peugeot 3008
6/3/24

Pros: Het inleveren van de auto.

Cons: Te kleine auto, en het duurde zeker 45 minuten voor dat wij de auto kregen, een paar Portugese die in de zelfde bus zaten als ons kregen voorrang ook op mensen die daar al stonden te wachten zij waren dus in 15 minuten klaar!

United Kingdom
Peugeot 3008
6/1/24

Cons: Make sure you take a photo of the fuel gauge and get it to that mark before you take back.

United Kingdom
Opel Astra
5/30/24

Pros: Close to airport fast service

Cons: Nothing

United Kingdom
Volkswagen Polo
5/30/24

Pros: Everything!

Cons: Nothing!

United Kingdom
Renault Captur
5/26/24

Pros: Convenient easy friendly service

Cons: All perfect.

United Kingdom
Renault Captur
5/26/24

Pros: Excellent all round

United Kingdom
Volkswagen Polo
5/21/24

Pros: Excellent as always

Cons: The out of hours extra charge

Canada
Renault Captur
5/19/24

Pros: friendliness of all staff

Cons: took too long to process

Netherlands
Renault Captur
5/15/24

Pros: New car😀, and good service

Cons: Professional and kwik

United Kingdom
Opel Astra
5/14/24

Pros: No hidden costs

United Kingdom
Volkswagen T-Roc
5/12/24

Pros: Friendly, helpful and very efficient

Cons: Nothing

United Kingdom
Jeep Compass
5/5/24

Pros: Easy pickup and drop off. Agents were polite and efficient.

Canada
Volkswagen Polo
5/5/24

Pros: The agents were very helpful and quick

Cons: The cost was much more than it was supposed to be.

Portugal
Fiat Punto
5/3/24

Pros: efficiency and courtesy

Cons: the car was a bit too old and the maintenance wasn't really well done

United Kingdom
Renault Captur
4/30/24

Pros: Very cheap hire cost and ease off dropping off

Cons: Time taken to pick up the car.

United Kingdom
Renault Captur
4/23/24

Pros: Hassle free efficient car hire

Netherlands
Volkswagen Polo
4/23/24

Pros: Not enough informed

Cons: Not clean

United Kingdom
Peugeot 3008
4/20/24

Pros: friendly and efficient with a no nonsense check in and check out. Car in very good condition.

Cons: This is not a dislike,just a suggestion . As cars now have lots of "features", it would help if either a car manual or some simple instruction material on use of on board computer screen and things like cruise control and where to find the catch for the petrol and the bonnet was left in the car. It tool 20 minutes and a lot of searching to figure out how to open the bonnet and fill up the washer reserve. And I never did manage to use the cruise control on a long motorway journey.

United Kingdom
Peugeot 3008
4/19/24

Pros: They provided a literally new vehicle.

Cons: There was a hidden cost which I could not see online before the day of the rental. They set up an extremely high excess wave limit, then introduced me another c.200 euros can eliminate this excess amount. I had to choose to pay 200 more since they allocated me a new car, any small dent would be blamed and claimed if I did not buy this option in.

United Kingdom
Renault Captur
4/16/24

Pros: Hassle free staff easy to deal with

Cons: Nothing

United Kingdom
Volkswagen Golf STW
4/12/24

Pros: Personal transport from airport to Office to pick up car

Cons: High credit limit on credit card required to book the vehicle

United States of America (USA)
Fiat Punto
4/12/24

Pros: Everything was very easy from pick up to drop off! Everyone spoke English and was super nice & professional. They are located about a 5-10min shuttle ride from the airport. Easy to find the van at outside the airport where they said they would be & dropping the car back off took about 15 minutes at most. Highly recommend & would definitely use them again.

United Kingdom
Volkswagen Polo
4/12/24

Pros: I loved everything!

Cons: There is nothing to complain about. Good job guys

Sweden
Opel Corsa
4/11/24

Pros: The dropp of exceeded expectations. A completely different reception than when we picked up the car. Perhaps our email to their support had been taken seriously.

Cons: When we were done with all the papers, we got the key to the car. I then drove the car outside the car rental office to check the condition. We then discovered several scratches and other damages. Went back into the office and asked a clerk to explain the damage report on the contract which was in Portuguese. He had no interest in this. Then asked him to come out so we could inspect the car together. He then said I could take a video of the car. Taking pictures of a black car in bright sunshine

Canada
Volkswagen Polo
4/11/24

Pros: Professional and fully explained

Cons: Fast and thorough

Canada
Renault Captur
4/6/24

Pros: Very friendly

Cons: The high pressure sales pitch to buy extra insurance

United Kingdom
Renault Captur
4/3/24

Pros: Staff didn't try and force your own insurance on us as we had paid for extra cover through discovery

Cons: We were half an hour early bringing the car back ie we arrived at 4am rather than 4:30am and were told we had to wait until 4:30 before they could deal with the paperwork. In the end they did it at 4:20.

United Kingdom
Renault Captur
4/2/24

Pros: Pick up procedure was efficent

Cons: That they have kept 70 euro of my money from 26th January until todays date having been written to and phoned twice asking for return to be made and lies told regarding repayment.

United Kingdom
Renault Captur
3/25/24

Pros: Regular shuttle from airport to rental office. Plenty of helpful staff. Virtually new car. A very efficient operation and very pleasant staff.

Cons: Nothing!

Ireland
Volkswagen Polo
3/22/24

Pros: Everything

Cons: Nothing

United Kingdom
Fiat Punto
3/16/24

Pros: Their choice of cars.

Cons: Because the plane was late I was charged over 30 euros extra.

United Kingdom
Volkswagen Polo
3/14/24

Pros: Efficiency of service and very pleasant staff

Ireland
Renault Captur
3/11/24

Pros: I have rented frequently through Discover Cars and highly recommend them for their service

Cons: A

Ireland
Volkswagen Polo
3/5/24

Pros: Very accessible. Staff courteous and efficient. No delays. Third time we.have used Drive on Holidays in past year. Would recommend them.

Canada
Volkswagen Polo
3/4/24

Pros: Efficient and thorough!!

Cons: I paid for a gps and it took a service associate 40 minutes to get my destination I was driving to register but then it never worked again. Even a car dealership couldn’t get the information to register. I should be reimbursed for it!!! I bought a SIM card for my phone so I had navigational aid.

Canada
Volkswagen Polo
3/1/24

Pros: It was efficient.

Cons: They still encourage you to take their insurance plan although I had obtained the Full Coverage option.

United States of America (USA)
Volkswagen Polo
2/29/24

Pros: They weee easy to work with and return was super simple considering it was offsite . The rep was amazing

Cons: Pushy to take additional insurance even though i had insurance thru yourselves . Trying to force a lower deductible premium on the $1500 deposit.

United Kingdom
Renault Captur
2/29/24

Cons: No assistance given as to features or operation of controls ie. what switches did what etc.

United Kingdom
Renault Captur
2/26/24

Pros: Plain good

Cons: Nothing

United Kingdom
Volkswagen Polo
2/25/24

Pros: Efficient, friendly, caring

United Kingdom
Volkswagen Polo
2/20/24

Pros: Courteous and quick

Belgium
Jeep Compass
2/4/24

Pros: Efficient and friendly

Cons: Nothing

Portugal
Fiat 500
1/27/24

Pros: Customer service

Cons: As a suggestion it would be useful to have a car loyalty desk for regular customers

United Kingdom
Fiat Punto
1/19/24

Pros: price and good shuttle

Cons: long time picking up/dropping off.

United Kingdom
Fiat Panda
1/19/24

Pros: Prompt collection from airport

Cons: Faultless

Ireland
Nissan Qashqai
1/16/24

Pros: So professional in every sense

Cons: Nothing

United Kingdom
Volkswagen Polo
1/16/24

Pros: as above

Cons: all was good - but would be even better if all onsite at the airport

United Kingdom
Jeep Compass
1/15/24

Pros: Pick up and drop off from and to the airport

United Kingdom
Volkswagen Polo
1/10/24

Pros: Insurance scam

Cons: Insurance scam

United Kingdom
Peugeot 3008
1/10/24

Pros: Everything went on according to the information in the voucher except tolls amount that I have been thought I paid but it was just for a device, because of lack of my knowledge.

Cons: They have been disabled some features of the car like cruise control and lane assist that was very annoying in motorway, I think it's because of the safety for new drivers but it's not a good reason for me.

United Kingdom
Renault Clio
1/7/24

Pros: Friendly and Efficient

Cons: I originally reserved the vehicle through a third party agency which complicated matters and I decided to abort the original booking

United Kingdom
Volkswagen Polo
1/7/24

Pros: Very friendly great service. Would definitely use them again.

Cons: Nothing

Netherlands
Fiat Panda
1/4/24

Pros: nothing

Cons: trying to get as much money as possible

United Kingdom
Renault Captur
1/4/24

Pros: Quality of car. Ease of return

Cons: Wait time to collect car

United Kingdom
Renault Captur
1/3/24

Pros: Nothing

Cons: So slow in airport transport and car collection, very expensive, for 3 hours charged £26.

United Kingdom
Renault Captur
12/18/23

Pros: very efficient and polite

United Kingdom
Opel Astra
12/17/23

Pros: Great to get second driver free

Cons: A little more effort than on airport rental but shuttle is quick

Portugal
Volkswagen Polo
12/5/23

Pros: Citroen C3 good quality car. Really pleasant staff.

Cons: Nothing

United Kingdom
Toyota Auris
11/21/23

Pros: I loved the service. Thank you

Cons: Car not full and no windscreen clean fluid. Windows and mirrors very bad clean what makes very difficult to drive with the sun glare. Beside this everything was amazing.

Portugal
Renault Clio
11/10/23

Pros: The process went smoothly overall.

Cons: At the rental facility, someone should take the time to go over the features of the vehicle, as some foreign tourists aren't familiar with european vehicles. It was obvious that the attendants wanted you out of their as soon as possible. There wasn't a vehicle manual provided either. The driver seat in this vehicle was extremely uncomfortable.

United States of America (USA)
BMW X2
11/6/23

Pros: Frankly not much. I am a frequent traveler and I have Hertz President’s Circle and Avis Preferred status…nothing about this experience was seamless it up to current par of the industry.

Cons: I was not aware of HOW budget the rental car company was and the whole process was “nickel and dimed” the whole way. The staff was friendly…enough but the car was NOT as advertised (a base model BMW M2) with no bells and whistles and yet I had to pay a $4200 euro deposit for a “luxury” car…no rear camera, No seat warmer, etc…multiple transactions for basics that you don’t have to deal with when using Hertz or Avis…will definitely not use your company again.

Ireland
Fiat Punto
11/4/23

Pros: Very straight forward, professional

Portugal
Renault Captur
10/29/23

Pros: Good service, good car, good value for the money.

Cons: They charged extra for returning at 7 instead of 8 because "not office hour", even if the house was full of people, Just a way to milk extra money. However, the overall price was so low, that it was not a big problem.

United Kingdom
Opel Astra
10/26/23

Pros: Good value but providers are very variable

Cons: First company was terrible (RecordGo). They forgot the child car seat we had requested, we had to put in ourselves with no help, no installation instructions etc and was told that an external company fitted the seats so they couldn't help. We know from friends using the same company at the same time that this was not the case. We spent extra for a premium vehicle similar to Alfa Romeo Stelvio. There were plenty available but we were given a Citroën. In our opinion, Citroën are not premium cars!

United Kingdom
Audi A3
10/25/23

Pros: Nice car and smooth pick up and drop off

Cons: forcing you to hold 2500 EUR on a credit card or pay add ons for insurance

United Kingdom
Renault Captur
10/24/23

Pros: Quick check in / drop off

Cons: Difficult to get through on the phone to extend the hire by one day

Italy
Mercedes Benz Vito
10/23/23

Pros: nulla

Cons: La mancanza di serietà. Mi sono rivolto a loro perché cercavo un mezzo (un van 8 posti) , che mi è stato prima preventivato ad una cifra, poi quasi triplicata. E quando, con diverse difficoltà date dalla distanza dall'aeroporto, mi sono recato presso Drive on Holidays, ho perso più di un'ora del mio tempo per non avere il van (con la solita scusa di un incidente avvenuto poco prima) e mi sono state consegnate due auto ad un prezzo più che triplicato rispetto al prezzo di mercato. Una vergogna!

United Kingdom
Volkswagen Polo
10/22/23

Pros: They were efficiente and polite.

Netherlands
Nissan Qashqai
10/18/23

Pros: There was someone with a sign at arrivals who told us where to go, really perfect! Very kind employees behind the desks, no pressure for other insurance. Normal and customer based way of handling us.

Cons: It took I think 45 minutes before we got our car. A lot of people arrived at the same time as us to pick up the car. I don’t think they could have changed anything about that, all desks were open. But we had to travel for an hour so we would like to leave quick.

United Kingdom
Volkswagen Polo
10/17/23

Pros: They had me on record from my last hire with them

Cons: Nothing

United States of America (USA)
Peugeot 3008
10/16/23

Pros: They met us at 5am with no issues.

Cons: N/A

Ireland
Opel Corsa
9/28/23

Pros: Quick and efficient

Cons: Misunderstanding led to not getting car i booked.

United Kingdom
Volkswagen Golf STW
9/27/23

Pros: The service was good but the vehicle was in a poor state. Every panel damaged and the windscreen wipers were shredded!

Cons: As stated above - the car was in quite damaged on every panel!

United Kingdom
Renault Captur
9/27/23

Pros: Value for money. Practically new and reliable car. Economical. Clean. Excellent customer service.

Israel
Nissan Qashqai
9/26/23

Pros: The drop op station was very organized compare to the picking up

Cons: The lady in the reception tried to sell us the insurance although we purchased it with discover cars and it felt a bit like a scam actually. We ended up only leaving the deposit and not purchasing insurance with them and every thing went well.

United Kingdom
Opel Astra
9/26/23

Pros: Excellent service

United States of America (USA)
Peugeot 3008
9/24/23

Pros: Efficient and professional service

Canada
Peugeot 3008
9/23/23

Pros: New car

Cons: false representation of the insurance. see comments on first page

Netherlands
Fiat 500
9/21/23

Pros: Price was good! Nice people attending at the desk.

Cons: Can not think of anything I did not like.

Ireland
Nissan Qashqai
9/17/23

Cons: Car was 3 years old and a lot of previous minor damage which needed to be carefully noted

Netherlands
Renault Captur
9/12/23

Pros: sincere friendly service, no pushy sales bahaviour

Cons: The office watercooler had no cups, its the only thing I can think of

Netherlands
Fiat Punto
9/5/23

Pros: Friendly

Cons: No screen wash in car: it was completely empty. Didn’t accept American Express. Tyre pressures dangerously low. Underpowered and uncomfortable Citroen C3.

United Kingdom
Volkswagen Polo
9/2/23

Pros: Friendly and not pushy

Cons: Queues. But that’s fairly normal I guess

Belgium
Fiat Punto
9/1/23

Pros: Ease of picking up car

Cons: Our car was a bit dated as it was an older car but it was ok for 5 days.

France
Volkswagen Polo
8/30/23

Pros: clean car clear information on how to go to the agency

Cons: - Long time spent a picking up the car - Additionnal feel of 18 euros for Highway device that were not listed or mentionned on discovers cars. - Agent insisted very heavily using scare tactics on selling additional insurance, knowing that I took the whole package on discovers cars. I had to call discover cars that clarified that the insurance taken on discovers cars is enough. This experience was not enjoyable at all.

Poland
Renault Captur
8/27/23

Pros: Very nice service and airport transport.

Cons: The front window was dirty/oiled from inside, we had incorrect tire pressure - to low and car was not fully tanked with week quality petrol. The car was of a lower segment than booked. Very high deposit. car - 50 days for inspection.

Netherlands
Volkswagen Polo
8/23/23

Pros: Very Efficiënt, fast and friendly

Ireland
Volkswagen Polo
8/19/23

Pros: No hassle

Cons: Nothing

United Kingdom
Peugeot 3008
8/14/23

Pros: There was just one person that was helpful he helped load my car and tried to link my phone, he couldn’t speak Amy English but was very helpful.

Cons: P4 is quite a long way from arrivals, we had lots of suitcases and children. The car hire company drive on holidays tried to give me a much smaller car than I had paid for! I had paid for a car that would accommodate 5 people and 4 suitcases! The full insurance without excess was extremely expensive! I ordered two large cars for my family holiday and in total it was almost £3500 for two weeks car hire! Disgraceful and considerable significantly more than quoted! I will not use again.

United Kingdom
Renault Captur
8/13/23

Pros: Very polite & efficient thank you

United Kingdom
Volkswagen Golf
8/11/23

Pros: Friendly people

Cons: I chose a diesel for a reason so I expect to get a diesel when I get there. I know the model is not guaranteed and that is fair enough but when you book a diesel instead of a petrol it should be what it happens.

Ireland
Nissan Qashqai
8/10/23

Pros: Relatively efficient

Cons: Expensive insurance

Ireland
Volkswagen Polo
7/19/23

Pros: Very friendly, very helpful. We met Marcus when we arrived and I had an issue with my credit card. He helped us sort it out and spent almost 2 hours out of office hours in doing so

Italy
Volkswagen Up
7/19/23

Pros: Perfetto il recupero nostro in aeroporto, la lo staff alla reception per la consegna e il ritiro! Davvero impeccabili.

Cons: La macchina non l'ho controllata dentro al cofano, ma lo consiglio, per fortuna è andato tutto bene, ma avevamo il tappo dell'olio aperto, si è rischiato di fare danni grossi all'auto. Probabilmente è dovuto all'azienda che collabora per la pulizia. Per fortuna avevamo l'assicurazione completa. Altrimenti erano cose in più da pagare..lo staff nei miei confronti si è comportato molto bene!! Un'altra cosa, l'auto che dovevo ricevere (Peugeot 308) è stata sostituita con una panda. Non bene

Sweden
Volkswagen Polo
7/18/23

Cons: They didn’t agree about the contract between us furthermore they forced me and other clients to pay extra i was standing there shocked how they didn’t care and kept saying No No No! They price you pay for the full insurance its for the agency but that has nothing to do with us we are the owner of the car and we have own company roles otherwise we will deduct all deposit depends from 1500-3k€ depends on the damage.Then they offer 3 high prices 271€ 291/cov)with deposit/ 360€+ full cover+ no depo.

United Kingdom
Renault Captur
7/16/23

Pros: Nice people. Very friendly and mostly efficient

Cons: Car had warning lights on all the time. Windscreen wipers were terrible. Needed replacing

United Kingdom
Fiat 500
7/16/23

Pros: Friendliness and efficiency of the staff

United Kingdom
Renault Captur
7/10/23

Pros: Everything. I/we have rented hire vehicles for many years & with all the larger companies & our experience with Drive on Holidays was the best.

Cons: Not receiving a full tank of fuel (full for full)

Luxembourg
Opel Corsa
7/9/23

Pros: Very kind, very quick, very professional

Cons: nothing

United Kingdom
Renault Captur
7/8/23

Pros: Reasonable service

Cons: High mileage on car. Clutch and gearbox poor. Refuelling at 7/8 level is poor practice

Netherlands
Mercedes Benz GLA
7/7/23

Pros: Did not, I payed almost €1000 for a car that doesn’t have a CarPlay. When I raise the concern they were adamant it was kind of my fault.

Cons: Customer service was extremely poor! See above comment

France
Renault Clio
7/7/23

Pros: Super

Cons: Nothing

Canada
Nissan Juke
7/5/23

Pros: Very quick to find reservation and ladies were very helpful to make sure that I got the diesel that I had booked.

Cons: Nothing.

United Kingdom
Renault Captur
7/2/23

Pros: Friendly staff and efficient service

Cons: Nothing really

Germany
Volkswagen Polo
7/2/23

Cons: The car was not clean at all. Sand ,shells and torn off papers were found in the car. We cleaned it ourself at home.

United Kingdom
Renault Captur
7/2/23

Pros: Provided with a brand new car at an excellent price

Cons: Big queues at the rental desk and very slow service picking up the car, drop off was easy and efficient but then 2 hours later had an missed call and email chasing us asking us to drop the car off

Australia
Mercedes Benz Vito
7/1/23

Pros: People were nice and helpful

Cons: It wasn't clear where we should go at Faro airport to get the shuttle to the pick up spot. It needed better signage

United Kingdom
Fiat 500
7/1/23

Pros: The only positive was the car

Cons: The added cost they put on when you get there. I was quoted 80 euro ended up costing 200 euro. They quote one thing on your site and then once you are there and they know you can’t get out they add on a lot of extras and tell you they need 1300 euros from you for hold money

Netherlands
Fiat Punto
6/30/23

Pros: Very friendly staff at Drive on Holidays at Faro airport, open and transparant not trying to push you into insurrances or extra’s. Highly recommended

Switzerland
Renault Clio STW
6/29/23

Pros: Efficient and fast rental car provider. Professional staff.

Cons: Everything was good and efficient

Canada
Opel Astra
6/28/23

Pros: Really good service.

Cons: It was slightly confusing getting the shuttle to Drive on.... the pick up for the shuttle is is parking lot 4 at the far side of the airport from the other car rental places, but its only a 5 minute walk or so.

United Kingdom
Volkswagen Polo
6/27/23

Pros: Friendly service provided by rental agents

United Kingdom
Volkswagen Up
6/19/23

Pros: Excellent service from start to finish

Cons: All was good - no issues at all

United Kingdom
Volkswagen Polo
6/14/23

Pros: Friendly and efficient welcome and everything explained in detail

Brazil
Volkswagen T-Roc
6/2/23

Pros: You gave me the car I rent, not a similar!

Cons: Levei of information and clarification provided by the attendant (Mrs.Marina).

United Kingdom
Fiat Punto
5/23/23

Pros: Marissa on reception was excellent

Belgium
Volkswagen Polo
5/19/23

Cons: Pushiness to sell extra insurance

United Kingdom
Renault Captur
5/17/23

Pros: Very friendly and efficient

Cons: Collection point at P4 car park Faro airport is a bit chaotic.

Ireland
Fiat Panda
5/16/23

Pros: Quick and Easy

United Kingdom
Renault Clio
5/15/23

Pros: I had booked the wrong dates by mistake and needed to collect a car on the day I arrived in Portugal for a holiday, the representative on the phone was very helpful and sorted me out with a car straight away with not extra cost. Top service

Portugal
Volkswagen Polo
5/13/23

Pros: The service and car were fine.

Cons: All firms, naturally, try to sell additional insurance and other things. When declined on the booking form I would like to see, in addition to "I'll take the risk," the words, "No thank you, I have insurance," which I do in the form of an annual policy.

United Kingdom
Fiat Panda
5/6/23

Pros: So much quicker and easier than other rental companies we've used in the past. I was slightly sceptical of the affordable price, but they were fantastic. Knowledgeable, helpful staff from the pickup to drop-off. Wouldn't hesitate to use again.

Cons: Be aware the main driver needs to pay a large deposit that needs to be made on a credit, not a debit, card.

United Kingdom
Volkswagen Polo
4/30/23

Pros: Would not recommend.

Cons: It was appalling that there was one charge after the other despite our online booking with fully comp. The excess was only payable with a credit not debit card, and not putting 2k euros on a British credit card meant essentially being obliged to pay yet another fully comp fee of over 100 euros extra. Car seat charge (not visible online) we’re double that compared to other companies. Given late evening and outside of airport we paid the extra price but I will not be going with this company again.

United Kingdom
Volkswagen Polo
4/24/23

Pros: Everything esp. Erika, Martha and Marina who we'd met numerous times over 4 months whilst extending the rental of the same car

Cons: no issues

United Kingdom
Mercedes Benz GLA
4/23/23

Pros: Nothing

Cons: This company are essentially scam artists

United States of America (USA)
Fiat Punto
4/16/23

Pros: The return was efficient and pleasant. We were in and out in very quick time and on our way to the airport.

Cons: The credit card issue. We will be pursuing this with Mastercard. No one else in Portugal had issues with our not having a PIN with our cards.

United Kingdom
Renault Captur
4/13/23

Pros: The car was in decent shape and easily accessible.

Cons: The pickup agent was pushy about extra insurance. The insurance which we picked up through the website didn't cover additional drivers

United Kingdom
Fiat Punto
4/11/23

Pros: Fast friendly pragmatic

Cons: Couldn't keep the car for longer

Portugal
Renault Captur
4/8/23

Pros: polite, frenly

United Kingdom
Volkswagen Polo
3/31/23

Pros: Lovely car, very helpful staff

Cons: Nothing

Canada
Renault Captur
3/27/23

Pros: Had a deayed flight and would not accommodate for the late pick up and charged us for not picking up our rental on time

United Kingdom
Mercedes Benz C
3/24/23

Pros: Dropping the car off !

Cons: Hidden charges that are not explained when the car was booked.

Canada
Mercedes Benz V Class
3/22/23

Pros: Dropping off the vehicle was quick and easy.

Cons: Pressed me on taking their extra insurance

Portugal
Volkswagen Polo
3/14/23

Pros: Very helpful!

United Kingdom
Volkswagen Up
3/13/23

Pros: honest, reliable, value for money, friendly and professional staff

Cons: n/a

United Kingdom
Opel Astra
3/5/23

Pros: Very polite and efficient

Cons: Good product at a good price

United Kingdom
Volkswagen Polo
3/4/23

Pros: Friendly staff

Cons: Computer system perpetrating fraud on customer

United Kingdom
Volkswagen Polo
3/1/23

Pros: Quick and easy on collection and drop off Newish car great value

United Kingdom
Volkswagen Polo
2/25/23

Pros: Forced me to take their cover worth£98 and gave car that had dents and scratches everywhere. More than an hour to hire the car. Only opens at 8 am. Early drop off cost you extra

Cons: Force selling their costly insurance. Not accepting the full cover taken in UK.

Canada
Volkswagen Up
2/23/23

Pros: Fast and efficient with a good quality car at a good price.

Cons: Nothing.

France
Volkswagen Polo
2/22/23

Pros: at least the return was easy

Cons: having to pay twice for excess cover because I didn't have a credit card (they don't exist in France)

Canada
Volkswagen Up
2/18/23

Pros: Quick ness

Cons: Trying to up sale insurance

United Kingdom
Volkswagen Polo
2/13/23

Pros: Friendly professional trustworthy

Cons: Wanted to keep the car for longer (but there's not much in branch they can do)

Canada
Volkswagen Polo
2/9/23

Pros: The road side assistance was very good.

United Kingdom
Renault Captur
2/9/23

Pros: Excellent in every respect. Fast transport to nearby rental office, efficient, friendly staff, good car, simple and fast return process.

Cons: No problems.

Canada
Volkswagen Polo
2/9/23

Pros: Efficient and helpful.

Cons: Pressured to buy additional insurance.

United Kingdom
Opel Astra SW
2/3/23

Pros: Very efficient staff, no pressure to buy extras and honest inspection of car at pick up.

Cons: Nothing.

United Kingdom
Fiat 500
1/31/23

Pros: everything

Cons: nothing

Ireland
Volkswagen Up
1/25/23

Pros: We had originally booked a 6am returning had paid an out of hours surcharge for it. When we changed the time to 8am they reimbursed us with no problems. To have a second driver with no surcharge was excellent.

United States of America (USA)
Mercedes Benz V Class
1/7/23

Pros: Convenience of one way rental and proximity to the airport location

Cons: Customer service was not responsive

Sweden
Volkswagen Polo
1/4/23

Cons: When we booked the car it said that everything was included in the price. But when we were going to pick up the cars we needed to pay extra for the highway taxes. Would have appreciated if that information was told before.

United Kingdom
VW Golf
12/1/22

Pros: Friendly and always helpful

Cons: na

United States of America (USA)
VW Polo
11/23/22

Pros: NothingThey never go to the reservation service for insurance, just keep my money. I travel back to US, work and recover then try to get discover cars to fix the insurance issue and get my $500 returned. Discover cars does not have any method to contact them if it's been 30 days since your reservation was ur confirmation # does not link you to any services. Accident was not my fault. I'm out for insurance i paid for and another$500. 2 months later still no contact!

Cons: They didn't go to reservation source for insurance coverage I'd already paid, just made me pay$500 according to their policy pending outcome. 2 months later no information, no money returned, no emails. No resolution. They Had my money and that's all they wanted.

Ireland
Renault Captur
10/31/22

Pros: Staff were efficient and can speak english for communication.

Cons: Over charged for lare collection.no amount was informsd to me before.

United Kingdom
VW Polo
10/25/22

Pros: Every staff member provided excellent service. I needed help due to mobility issues & all the staff took care of my needs.

Cons: Nothing.

United Kingdom
VW Golf STW
10/24/22

Cons: I had a terrible experience with Drive on Holidays. I waited for an hour in a car park at the airport for the shuttle bus to the rental desk in the midday sun with two babies. There was one 7 seater shuttle 'bus' with a small boot going backwards and forwards, and a huge cue waiting. There was no cueing system or communication from the shuttle bus driver, it was very badly organised. I will not be using this service again

Malta
Audi A1
10/22/22

Pros: Didn't like much

Cons: Service was amateurish, focused on overcharging clients wherever possible. Not service oriented. Car was dirty with lots of damage. Policies are unreasonable and inflexible. Worst car rental service I've ever experienced worldwide

Norway
Volkswagen T-Roc
10/20/22

Cons: Its a detail, but i would prefer a cleaner windshield.

Canada
VW Polo
10/16/22

Pros: frendly professional

United Kingdom
Renault Captur
10/16/22

Pros: Car was good although I requested an automatic on your site

Cons: Far too pushy with the liability insurance even though I told them I already had it with you.

United Kingdom
VW Golf
10/13/22

Pros: Customer service - really important when you have been travelling all day and you are very tired.

Cons: Nothing - they were great.

United States of America (USA)
VW Golf
10/13/22

Cons: Orange tire pressure light was on, empty washing fluids-and at rental they didn’t have those services. Car had some scratches and was little bit unclean. Worst part was the wrong address at Lisbon airport drop off. Navigation in the car could not find the address provided in the rental agreement. Then we called office and they told us to inside terminal to Vodafone to drop off the car?!? There we found one person who had some idea where to drop off car off the airport. It took us 1.5 hrs!!!!

Canada
Renault Clio
10/12/22

Pros: Quick return. Nice car.

Belgium
Fiat Punto
10/12/22

Cons: maybe a bit expensive - I could have spent less by ordering one month before

United Kingdom
Fiat Punto
10/12/22

Cons: Took far too long to get back to the airport. If we had been running even a little late we would have missed our flight

United Kingdom
Mercedes Benz Vito
10/11/22

Cons: The vehicle was an embarrassment,on pickup they insisted on 4500 refundable deposit or pay an extra load of money to insure against this,also out of ours charge had to be paid and on returning the vehicle waited too long for courtesy bus back to the airport so I booked an Uber who came in 3minutes and charged 4 euro,never would use or recommend drive on holidays again,a total sham

United Kingdom
Renault Captur
10/11/22

Cons: Having to pay 18 euro for a toll tag on top of tolls even if you don't use toll roads. A scam that will stop me using them again.

United States of America (USA)
Citroen DS4
10/3/22

Pros: All of people - check in, service manager when had a problem, return - were very good to work with.

Cons: They did not have appropriate level of AdBlue in the car and I had to drive back to the original city after being away for several hours to get addressed because the car would no longer start if I tuned it off. I lost a day of my holiday for THEIR error and I received no discount on the price. But when I returned the car a couple business hours after I planned to (but no additional 24 hour period was started), they told me that I had to pay 33 more Euros.

Ireland
Renault Clio
10/2/22

Pros: Friendly staff, good value

Cons: Was told any scratch or damage to the car regardless how minimal , the full security deposit of €1100 would be kept ………

United States of America (USA)
Volkswagen Up
9/28/22

Pros: Wasn’t impressed

Cons: Gave me a beat up car with a bald tire I had to trade in. Also charged me $30 for turning in car early.

United Kingdom
VW Polo
9/26/22

Cons: AVOID! Forced us to buy extra insurance by lying stating our full comp insurance through discover cars did not cover damage to the bodywork tried to email them after asking for the money back as the representative incorrectly sold us this insurance, met again with more lies with some spiel about covering vandalism, which is the first time this word was mentioned to us. They also overcharged us for rental with hidden cost that were not mentioned beforehand.

Slovenia
Volkswagen T-Roc
9/12/22

Pros: Good car. Very efficient return proces and polied people.

Cons: Insurance information during booking. Not a good signed place to return the car in Porto.

United Kingdom
Mercedes Benz Vito
9/11/22

Pros: Nothing

Cons: Vehicle was in very bad condition. Inside and out not acceptable

United Kingdom
VW Golf STW
9/5/22

Pros: the car was fine

Cons: the insurace hard sell/payment difficulties was contrived and a CON. Several people picking up cars having thr same problem. They wouldnt take cash! they wouldnt take visa debit. like a ryanair trick. so annoying and disapponting

Netherlands
Fiat Punto
9/5/22

Pros: They have a out of office time delivery for 30 euros extra. It was great for me as I had to return the car at 6Am, they even drove me to the airport after drop off, Really liked it

Cons: As expected in the reviews of Drive on Holidays, they tried to make me buy all kind of insurances, which I denied but still had to listen to the proposal even after saying I don't want any insurance

United Kingdom
Toyota Corolla STW
9/4/22

Pros: Terrible poor and rude service

Cons: Rude abrupt service and over charged for hoovering sand out of the boot!

United Kingdom
VW Polo
9/4/22

Pros: Was great apart from the extra insurance

Cons: Had the extra insurance pushed on me and when I refused it and