Best Deal at Faro Airport

Pros: The team were so helpful, the best experience I’ve had with a rental car company!

Pros: Very friendly

Cons: Nothing

Pros: Flawless from start to finish. Great communication, very friendly staff and a very quick refund of the deposit. My best car rental experience yet.

Pros: My friend has limited mobility and was not able to use the shuttle bus. We called the office and the agent brought the car to us . His suggestion. He was kind and efficient.

Pros: Great service and communications

Pros: We have used Best Deal many times, the staff are great and make the whole process simple and easy. We can’t recommend Best Deal enough and only use them when hiring a car in Faro

Cons: Nothing at all.

Pros: Helpful

Cons: Nothing

Pros: Got what you asked for nothing special.

Pros: Quick service

Cons: All good

Pros: Friendly efficient staff.

Cons: Nothing

Pros: Hele vriendelijke medewerkers! Kleiner bedrijf, lekker rustig. Kon 2 dagen langer huren na annuleren vlucht, was zo geregeld!

Cons: -

Pros: Good price, nice car, friendly people

Cons: Bit of a long wait for transfer from airport

Cons: windscreen wiper could be replaced (dry , noisy)

Pros: Took time to check car and record existing damage properly. Trustworthy

Pros: Predictable, as agreed.

Pros: see above

Cons: nothing

Pros: This is the second time I have rented from Best Deal. Great service and friendly. Claudio in Faro was so helpful and accommodating. Drfinstly recommend them.

Pros: Everything went very smoothly in and out nice and quick, would use them again

Pros: all went fast

Pros: Not pushy, quick and efficient

Cons: Maybe could have set the car instruction on dashboard to English

Pros: Good service and no hidden costs

Pros: Fast, speak multiple languages Easy communicatio

Pros: Very friendly staff, efficient handovers - no nonsense. I didn't have any car damage, but felt like a very swift and fair rental process.

Pros: Extremely friendly and efficient staff

Pros: It was a new car and the price was very competitive and there were no catches.

Cons: The car pick up wasn’t in the airport complex, but this was only a minor inconvenience and the company were very efficient with the transfer to their site.

Pros: Overall it was a great service,lovely staff and 10/10

Pros: Excellent service from the guys at Best Deals Faro

Pros: Best Deal were a very professional company to deal with, and the car we had was in really good condition.

Pros: Thank you for service

Cons: I be back thank you

Pros: Polite, clean, friendly, great car

Cons: Nothing

Pros: Prompt, efficient, friendly

Pros: Staff was helpful and friendly

Cons: Shuttle located far from airport (P3), directions unclear. The car was very basic, had to stop after a few chilometers to pump up tyres

Pros: Bruno was excellent, very efficient, knowledgeable and helpful.

Cons: Quality of the staff's service and the car

Pros: Polite, friendly staff, clean car

Pros: They upgraded the car on request after charging more

Cons: I booked VW polo on the website and the voucher provided was for fiat panda. To upgrade it to VW polo I was charged more than what I paid to book the car.

Pros: Friendly and easy to use, will definitely use them again

Pros: Everything

Cons: Nothing

Pros: Service outstanding.

Pros: Good price, good clean car, no upselling tried, ease of handback at end of contract

Cons: n/a

Pros: Efficient and friendly service.

Cons: Nothing

Pros: service was perfect

Cons: nothing

Pros: honesty.very rare in my dealings with car rentals abroad..the guy pointed everything out and it was straight forward .

Cons: pick up took to long and its a little confusing

Pros: Friendly staff. Close to airport. We have used them several times before

Cons: Nothing

Pros: Très bon accueil francophone, véhicule propre et en bon état. Service de navette très pratique.

Cons: Rien

Pros: Friendly and efficient

Pros: Good quick pick up at Airport.

Cons: Completely perished passenger windscreen wiper, dirty and grubby interior.

Pros: Good car rental company with local people

Cons: More information regarding highway payments, did not know we have a automatic device in the car.

Pros: Nearly new car, relaxed team on collection and drop off. Waited late at airport to collect us after we had a 2hr delay. Helped take the stress out of travel. Very reliable and friendly. Car was upgraded to a virtually new model. Highly recommend

Pros: Le.confort De la voiture et la.disponibilité du personnel

Cons: Le coût supplémentaire pour seulement 15 minutes suite au retard du vol, ce que nous ne pouvons malheureusement pas maîtriser...

Pros: Was as promised, did not try to sell add ons or confuse with different payments. WhatsApped as I landed to speed things up too

Cons: Quick and simple efficient and as promised

Pros: Polite assistance

Cons: It took along time to find the representative. And we had to go out of the airport to collect the car

Pros: Wverything went well and was fast.

Cons: Car was not new (75k km) which is fine. However some noise was detected on the front and right side of the vehicle. Some maintenance needed.

Pros: Everething OK

Cons: Fine and OK

Pros: friendly people

Pros: Friendly and efficient

Cons: N/A

Cons: When we got to the airport, there were no representatives waiting for us. Instead, after waiting for over 20 minutes, we had to call and let them know we were there. If we didn't have a local number, there would have been impossible.

Pros: All very efficient.

Pros: Car in good shape, everything went fast. The picking point is a bit far away, but I guess this is the policy of the airport.

Cons: I cannot complain.

Pros: Was a very easy process.

Cons: Very efficient

Pros: easy and fast

Pros: The car hire doesn’t offer a pick up service Only to & from airport. As we come in by train had to get a Uber so additional costs

Cons: We had to pay for so much more than expected. Waiting around and just not a nice experience. Sorry.

Pros: les explications

Cons: si tu ne pose pas decquestions , personne n aborde certains sujet

Pros: Overall a very easy and enjoyable experience

Pros: The rental was handled quickly and professionally

Cons: The wait at the airport for transfer to rental station.

Pros: They were excellent! Extremely friendly guy who dropped us from the airport to the car hire place and generally stress free

Cons: It felt like a trustworthy car hire company, which are hard to come by. We will use again for sure!

Pros: Nil

Cons: Staff attitude

Pros: Would recommend. Quick shuttle service and easy to find.

Cons: No issues - car was a bit scratched but to be expected from a low cost rental and Best Deal encouraged us to take our own pics before we drove off with the car.

Pros: Excellent service and staff Hassle free

Cons: Nothing

Pros: nice and helpful guys - I recommend them

Pros: Car was what was expected.

Cons: Took a while to find where to get collected no one was there and not well signed for where to be.

Pros: Best Deal was a very flexible and caring agency, would repeat with them definitely. Thank you!

Pros: Great service from the Best Deal employee.

Pros: Nice clean vehicle, service and delivery was quick and efficient

Cons: Not situated directly at airport, but transport was quick, on time, without issue…

Pros: Cheap and easy to deal with!

Pros: Quick easy good price, friendly service decent car

Cons: Nothing

Pros: Friendly and efficient

Cons: The car gave rather a bumpy ride, gear changes not very smooth. I’ll Maybe choose another car next time.

Pros: Pick up was ok

Cons: I booked the car on a full to full fuel deal. The car was only 3/4 full which is a nuisance trying to return the car with the same amount. Very disappointing

Pros: The rental agent was extremely efficient and fair about the car condition

Pros: Good folks to deal with..

Cons: good shuttle service..

Pros: Bruno, who we dealt with

Cons: Location.Away from the airport, more relazing spot.

Pros: Super friendly & professional & efficient

Pros: The customer service

Cons: n/a

Pros: hassle free as long as no hidden payments requested later

Pros: Very efficient and quick response in fetching us and returning us to airport. Very helpful all round

Cons: Best deal we’re GREAT. Agent Discover Cars need to sort the problem out with Discovery Cars, The names being the same.

Pros: Best Deal answered all my emails quickly and positively. The car was ready when we arrived to pick it up. The staff were friendly and efficient. Best Deal picked us up at the hotel and took us to the airport to catch our flight. This was the best car rental experience I ever had.

Cons: Honestly, there were no negatives.

Pros: Car was clean and served well at a reasonable price.

Cons: I did not have phone service when i arrived on my late flight in Faro. There was no agent to talk to and i waited at the pick up point for 45 mins before begging a driver from another rental company to call the company i was renting from.

Pros: Fast, friendly & efficient service shuttle service. Office only a few minutes drive from airport.

Pros: Very friendly, helpful, quick

Cons: Needs more information how to reach them from parking lot

Pros: Friendly and efficient

Cons: Nothing

Pros: They tried their best to help us with our queries.

Pros: Good price

Cons: Maybe the car had been around for a while....

Pros: Andrew. Great service. Friendly and efficient

Cons: Nothing really

Pros: Agent was informative and helpful

Cons: Everything was great

Pros: Good communication

Cons: Good communication

Pros: Pleasant and courteous representatives that explained the process. Did not try to add extras or insurance as already covered

Cons: Car was slightly damaged and on return noticed the damage had been indicated on wrong door which caused a slight problem when returning car. However, I took photo on the day of pick up and also showed that there was no damage to the door indicated on form so clearly a mistake by them which they accepted.

Pros: Service with a smile

Pros: Professional and friendly stsff

Cons: Car wasn’t very clean and maintenance was a bit poor

Pros: Friendly staff, great car, helpful service.

Cons: extra charges for before or after 8 o'clock (35 euro) or airport return are not helpful.

Pros: Clean car and customer service

Pros: Helpful advice & support from representative with good English communication 👍

Cons: Bit long wait for shuttle bus upon our arrival ..also difficulty of finding location of Best Deal car park site on way to airport !

Pros: They were incredibly helpful and accommodating and were very kindly able to rent us a car even with the

Pros: Efficient friendly service - all staff gave service with a smile 😃

Cons: Nothing

Pros: Great service rep

Pros: As above

Cons: Car not quite as good as expected

Pros: Nothing!! Worst car rental experience ever. Will never ever use again

Cons: Everything was totally awful. Will warn everybody how bad they are, staff the worst, just a bunch of conmen and tricksters.

Pros: The agent was very kind and professional.

Cons: I was expecting a different car as I already said.

Pros: I had put a small scratch on the wheel trims - they handled it extremely fairly and I was very pleased with the process.

Cons: Finding the courtesy bus wasn't entirely easy.

Pros: Car had a few dents and scratches but no issues

Pros: The car was not in a good condition- poor value for money. It was full of scarps and dents, the inside was also in poor condition.

Pros: The paperwork process was pretty easy and we didn’t have to wait once in the office. Returning the car was super easy.

Cons: I was confused about the supplier name, so there was a misunderstanding when the agent came to pick us up. She had to come out a second time (4 min drive) and she was rude and sulky.

Pros: Price was fair

Cons: The local car rental place trying to charge us extra fee when we dropped of car

Cons: The car was old and they tried to give us a smaller car that had a missing seatbelt

Cons: I had paid for the xtra cover for the insurance but when I got to the desk I was made to feel I hant and it would cost me alot of money if I had had an accident or damage which wasn't my fault

Pros: Good price and correct car. No fuss! Informative person at desk.

Pros: Friendly and efficient staff

Cons: Had to wait for the shuttle bus for about 30 Minutes with a pregnant wife and two children. Although there was a traffic incident and the staff were superb afterwards

Pros: better price picking up at airport and returning locally

Cons: all car hire now very expensive

Pros: Nice driver and attendant at office.

Cons: The car was underpowered and scratched all over, the payment had to be made by debit. Office is off the airport.

Pros: We will use Best Deal again

Pros: Service was great, everything clealy explained, the assistance offered was perfect as well as good explanations.

Cons: No receive money more than 58 hours later

Pros: The staff was very efficient very friendly and very quick.

Cons: The car was a little worn but did its job

Pros: Everything was easy and efficient

Cons: It was hard to find the shuttle pickup point, we had to ask around

Pros: Quick, easy and friendly

Pros: very helpful and pleasant staff

Cons: not really anything, went to car park 4 to find pick up shuttle bus but didn't have long to wait and lady at kiosk explained where to stand as no signage - but overall fantastically pleased service.

Pros: staff very friendly and efficient

Cons: Car felt a bit over used, not so easy to find them at the airport, Best deals was not very clearly indicated on booking confirmation

Pros: Friendly helpful staff who did not do the insurance hard sell and created no difficulty in that regard.

Cons: The car had a number of dings, creates some concern over whether there will be incorrect claims and charges afterwards. After driving out, in the dark and rain, it became apparent that the car had been standing in the lot, the sun for many months/years, had not been adequately prepared and, in my opinion was unsafe. No water in the windscreen wash. Inside of the screen thickly coated in film from dashboard vapour condensation. Visibility was inadequate. Tyre pressures were very low.

Pros: Allowed us to drop car off at nearest car park to Departures due to my husbands ill health. Very much appreciated

Cons: Nothing. Very efficient

Pros: Good price friendly staff

Pros: great service, and no hidden charges

Pros: Good car

Cons: Nothing

Pros: Dropped off vehicle and agent immediately took us to airport.

Cons: All was great.

Pros: Polite, friendly & efficient.

Cons: Car was older but perfectly serviceable. Return process was a little slow.

Pros: Really bad service and old car with damage all around the body and inside the car as well

Cons: Really bad service and old car with damage all around the body and inside the car as well

Pros: Very quick and easy at both ends

Cons: The transfer to the pick up didn’t arrive, maybe our fault as our flight got in early. I will use them again but will contact them once landed. Only a small issue otherwise very good

Cons: Very slow in carrying out the paperwork. I would hate to see how long it would take if it had been the normal summer.

Pros: customer service - the team was very polite

Cons: n/a

Pros: Was prompt easy and clear communication.

Cons: difficult to locate where to get the car from.

Pros: Good deal for the period

Cons: N/a

Cons: I wasn't able to pay a deposit by cash even though Discovery cars propose this option.

Pros: Great guys running this little company

Cons: Car was very old and quite battered

Pros: Good price for a small car.

Cons: N/A

Pros: Quick cheap service

Cons: Not

Pros: very fast and easy

Cons: was not at airport, reason why so cheap

Pros: price

Cons: quality of car

Pros: Quick, friendly and efficient.

Cons: Overlooked important areas of pre existing damage on documents

Pros: Everything. Lovely,helpful people.

Pros: The fast pick-in and pick-out to airport.

Cons: At first, they try to give use a Polo 2017 , with no fuell trap and an overall used car. We asked for an other one. They give us a Seat 2018, well nice. but this time with no back to hide the car trunk. We had to discuss a lot and talk to 2 employee to have a other one, with all the parts expected on a normal car. (they were saying they dont have more cars ) . well finaly, we got a opel astra, nothing wow, nothing bad. What we were at minimum expecting.

Pros: Nice customer service. Service provided as expected.

Cons: Not easy to find at the airport, but luckily people from other rental agencies assisted.

Pros: Quick and easy and no hard sell for their insurance.

Cons: All good.

Pros: Competitive cost

Cons: Age / performance of the vehicle supplied

Pros: Easy pick up from airport. Service from team fantastic and car really good.

Cons: Nothing - it was all good.

Pros: Friendly, efficient and honest

Cons: That they were not on the airport and didn't help load or unload bags into shuttle but it was a small things. Overall very good.

Pros: easy to understand

Cons: having to put a hold on credit card till car comp unfroze it after being told car was fine

Pros: Best deal are the best car hire from faro airport, I've been going to Portugal for 35 years, this company does not too you off.

Pros: Good price.

Cons: Discover Cars website stated it was an airport pick up. Best Deal is an off-airport site (albeit a 2-3 minute shuttle ride).

Pros: Very friendly staff

Cons: No comment

Pros: used them before and new what we were getting

Cons: having to wait awhile for pick-up in airport carpark zone 4 and not knowing how long it will be for them to turn up

Pros: Great customer service from the team on the ground!

Cons: It was all good! Keep up the great work and service!

Pros: Price

Cons: Out side from aeroport, it's not comfortable, agent very antipatick, doesn't help and not facilitate customer. For use A22 I need activity something, I need to know I'll use or not...sou for use I should to activate and pay for that extra. In another company never happened that

Pros: Most things.

Cons: Had to pay an excess of 30 euro that i didn't know about fot arriving before 8am on departure.

Pros: They weren't sharks like the rest of them

Cons: Nothing

Pros: Great people

Cons: Wrong office location on the web

Pros: Unlike other Car Hire companies, there was no hard sell on additional excess Insurance cover

Cons: Car had a lot of external marks

Pros: Price: Rent for 10 days in Portugal -£130 (VW Polo). I have done nearly 700 km and paid 60,60€ for patrol. Taxi fare From Faro airport to Lagos: £75 one way (78 km distance). Other family paid first 75€ for taxi to Lagos and then rented a Fiat Punto over there for 400€ for few days!

Cons: There is no desk service at the airport. You have to find a place (hard) where their shuttle bus will take you to their HQ. You walk with all suitcases in hot hot weather and then you wait in hot hot, etc....

Pros: no nasty surprises and helpful staff.

Pros: Fast and efficient service. With a happy agent who explained everything clearly. Will be back.

Pros: Good price. Staff were very helpful.

Pros: The people serving there

Cons: Car was old and tired

Pros: Efficiency

Cons: We went to the car hire cabin in the car park unaware that the transfer driver was waiting in the car park. We queued up only to be told the driver was waiting for us.

Pros: Efficient

Cons: Some lunatic keyed my car. My best reason for this was the great big Interreny sticker on the back window

Pros: Promt friendly service, helpful staff

Pros: Good value and convenient and nice people to do business with.

Cons: Nothing

Pros: Value for money

Cons: There was nothing I disliked

Pros: As described

Cons: Nothing

Pros: Price was good

Cons: Based on the price the car provided was definitely not top of the range but certainly adequate. Biggest problem for me was having to pay an extra €30 even though I was already in Portugal (l live here) and the rental car company was not in the airport perimeter. I don't feel I should have paid that at all. I didn't go near the airport nevermind fly anywhere!

Cons: It take one Day to repair the car

Pros: Value for money

Cons: Off Airport