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Ok Mobility at Faro Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Friendly & efficient staff
Pros: Nothing! Wanted to charge us an extra £180 as I needed to drop the car off before they opened.
Cons: Everything, didn't understand I was traveling with an elderly and an infant. Waste of our time and money.
Pros: Very friendly and helpful
Cons: Very hard to get in and out of
Pros: The car was new and clean
Cons: Mobility OK continues to retain my deposit, and I'm also displeased with the moment when their agent insisted that I purchase extended coverage despite already having full coverage. This essentially leaves clients with no alternative since they demand a deposit of over 4,000 euros if you don't buy a 200 euro coverage. Returning to my initial point, I still haven't received my deposit back, and I have no means to address this issue through email or customer support.
Pros: We received a clean newer car.
Cons: The agent tried to sell us insurance when we already purchased it through discovercars. The vehicle didn't have a full tank of gas since it dropped to 3/4 full just a few minutes after leaving the rental office. So make sure you check the fuel gauge.
Pros: Everything was perfect
Pros: Nice office and pleasant staff on pick up
Cons: OK Mobility (the agents) took £100 for a rubber mark on the wheel that I did not do - it must have been there when I picked the car up. Take a picture of every part of the car before you leave the site. Lesson learned. At one point the guy said he wouldn’t charge me and then he did.
Pros: Lots of reps. Easy pick up and drop off
Cons: Just tried to get more and more money from us with crazy fees.
Pros: Dropping off the car was quick and easy. Shuttle bus was efficient
Cons: Most of everything else. Awful service, totally unsafe and unreliable with sky high hidden costs.
Pros: Great rental company, very efficient, clean car, helpful agent.
Cons: Nothing to complain about. Perfect rental
Pros: Very friendly staff
Pros: Great car. New and clean. Check-in and check-out process smooth.
Pros: The car was brand new and clean
Cons: The wat they work and no flexibility
Pros: Really good. Guy wasn't too pushy with insurance (had our own) everything was v v good
Cons: Nothing. All good.
Pros: nice vehicle great condition fair price
Cons: insurance situation i purchased this prior online. full coverage (supposedly) but then there is always more upwelling and tactics at the counter as well as a $3000 hold on my credit card. this should be explained prior
Cons: Tried to oversell insurance
Pros: The car was great.
Cons: The instruction where to enter the shuttle bus at the airport was wrong. In addition - once there - it took more than half an hour until the lady has done all the administration until we finally got the car.
Pros: How smooth everything went. The pickup from the airport to giving it back. Car was in a very good state. And very sharp pricing. Will definitely go for this company again in the future!
Cons: Nothing to dislike!
Pros: Friendly, quick pick up
Cons: Extra charge for the toll transponder
Pros: Helpful, friendly staff
Pros: Instructions for finding the shuttle were great and very helpful The Car was very comfortable, well equipped as fuel efficiently
Cons: Check in took more time than I expected
Pros: Pleasant and friendly
Cons: Very efficient
Cons: Price second driver, price children chair need 7 days payed 17 days. Price to go just to Ayamonte
Pros: Top class service
Pros: They were quick to pick us up. Very friendly and efficient. It was a new car.
Cons: The instructions for the shuttle location could be clearer. 3 different clients all waiting in different places. I went to the bus stop to Faro. But it was easy to see the shuttle when it came.
Pros: Quick and efficient service ... Lovely car well checked before and after .
Pros: Very good customer service and addressed all my concerns promptly when I had issues and had to swap cars. The associate with Ok Rent A Car was very helpful! Thank you...
Pros: Polite staff, assistance in car checks at pick up, information provided.
Cons: Seemingly dangerous cars being provided.
Pros: I got a higher standard car because the one I booked had been picked up by someone else before me. The car I got instead was brand new with barely 16 km’s of mileage.
Cons: He tries to claim your deposit as possible. While u pick up the car, he just causally looked for scratches. When you return it, he scanned the car as if he is buying a new car from vendor. Any minor scratch will be charge as if he needs to replace the whole part. Of course, he would probably not do the replacement as my rented car was full of scratches while I picked it up. In my case, one minor scratch (not very visible) on door and one windshield chip ( not sure if it is new or old)cost~£1000
Pros: Quick and efficient but need to look out for shuttle to transfer from airport
Cons: Return of the car - drop off location is a bit difficult to find - need to allow time to be transferred to airport
Pros: They clarified any details on the rental voucher and they also were clear about the toll system on the local highways. They have a comfortable waiting area for other group members not involved in the service desk transaction.
Cons: It wasn't totally clear at the airport where we were to wait for their shuttle. This is more of an issue with the airport signage. The airport needs a rental car shuttle waiting area specifically with a sign displaying that it is so.
Pros: Friendliness and efficiency with the transaction.
Cons: Their offices are outdated and look more like a warehouse.
Pros: Very helpful - even set the sat-nav.
Pros: it was relatively easy to pick up
Cons: the location of the drop off in Lisbon was not provided to me, and it was not easy to locate on Google Maps, so we panicked when we couldn't find the location for drop-off and had a flight to catch
Pros: Friendly staff, lovely car, ease of dropping back before getting to the airport.
Cons: It took 40min to get paperwork sorted when I had already checked in so I thought that would make it much quicker but it didn’t.
Pros: Quick, professional and trustworthy
Pros: Nice people, efficient and no pressure for extra's
Cons: No response to my complaint regarding u authorised charge for apparent use of internet
Pros: Quick and friendly efficient
Pros: Fast service, wasn't pushed for optional extras. Car was spotless and loaded with features.
Pros: Easy,fast friendly and efficient, no hassles like some of the rental companies. We are regular users of car hire at Faro and this is the first time using OK rent a car. We will definitely use them again. They also gave us a brand new car to use.
Pros: The guy that picked us up from the airport (and checked the car over with us) was really helpful and the shuttle service was great. The car was very new ( but bigger than we'd asked for).
Cons: Even though we'd paid for extra damage cover the girl in the office insisted that we pay €1350 damage deposit - or we could pay €250 extra and have their own damage waiver (which we declined). We also paid €18 to be able to use the car on the paid roads which are electronically tagged to the car - we didn't use these roads at all (you can get about quite easily without doing so). The other thing to bear in mind is that your deposit is not returned straight away.
Pros: Without any hassle. So far, so good. I'll make reservation with you again.
Cons: Nothing special, so far.
Pros: Very bad as they have stolen 50 euro's because of a delay
Cons: The way the company responds to complaints
Pros: Friendly at the start, agreed to change the car I had hired when I realised it wasn't suitable.
Cons: Added an extra charge that was not identified on pick up. Tried to charge me €300 for the cost of damage to a wheel rim wheel for a small scratch to a plastic hub cap. Eventually agreed that the damage was to a plastic hubcap and agreed a small charge.
Pros: Good quality car at a good price.
Cons: While the basic price was good, their extras were ridiculously expensive compared to other local companies. I have rented many cars at Faro, every other company charges 20 Euros for the highway toll pass but 15 euros of that money goes towards paying the tolls. With OK, they charged 20 euros and I had to pay all the tolls on top of that. The fuel deposit was very expensive as well. I asked about the cross-border fee which is usually 20-30 euros with other companies, OK wanted 250 Euros!
Pros: not much sorry.
Cons: The reason mentioned above additionnally I had to wait nearly 2 hours at the desk to receive the car as there were around 20 customers and only 2 desks open.
Cons: They didn't have the car I ordered, didn't offer a suitable replacement, and the lady at the front desk was very rude. Still waiting on my refund from DiscoverCars
Pros: Seemed knowledgeable
Cons: I already purchased insurance through the agency I rented the car from and the OK office tried to high pressure to acquire the same insurance through them. Used "scare" tactics to do this. They told me they didn't recognize the insurance that was acquired through the middle person. Not good! Also, made me feel like every little scratch would be scrutinized and charged, even on the tires!
Pros: Easy transaction
Cons: Paperwork wasn’t emailed as promoised
Cons: brought the car back on day 2 as there was a problem and my concerns were dismissed by defensive staff members which left me wishing I hadn't bothered. rude and unhelpful.
Pros: Clean car easy drop off at end
Cons: We took out super cover in original order, we could not have keys until we either paid a 1650 euro deposit or paid another super cover charge.
Pros: Nice clean car.
Cons: Only one person dealing with customers.
Pros: Very bad customer service I was waiting 3 hours with small kids I was there until midnight
Pros: Very pleasant , quick and efficient
Cons: Dropping it back .... missed the inside lane .
Pros: Nothing - Bad and rude staff
Cons: Did not supply the car I paid for - rude, arrogant team
Pros: Nothing never recommended ok or discover to anyone
Pros: Friendly service including a quick transfer from the airport. No hard sell, and gave us all of the information that we needed to get on our holiday quickly. Same at drop off, quick check of the car and we were on the bus back to the airport.
Pros: Their full insurance cover eliminated the need to inspect the car, which was nice. Their airport shuttle service was also perfect and they were very professional overall.
Cons: Their deposit is prohibitively high (1350€) on purpose. This excessive deposit surpasses most standard credit card limits with the intention to force customers to buy their full-cover insurance (in our case 75€ for only three days of rental). This is a devious business practice because it is only technically optional, not practically
Pros: Good car - Citroen C4, and very new
Cons: I would have liked an emergency call number on a separate card so it was clear who to ring in an emergency rather than just the phone no. on rental documents
Cons: They stole money from me
Cons: When we pickup the car we waiting more then 2 hours,which is unbelievable.....
Pros: Value for money of hire and nice car
Cons: Took too long to collect car nearly an hour stood waiting and no apology
Pros: Car was OK , but service is not.
Cons: pick up was not there. No direct phone number to rental agency, was not able to reach them. No flexibility on deposit. Deposit is still not released.
Pros: Nothing! Took too long, ripped us off when arrived & charged extra!!
Pros: personable; great English; went the extra mile to help
Pros: The lady was pleasant
Cons: The car seat was dirty and old,the first we had the straps was broken and it was £60 to rent.not good at all! The car had lots of scratches on it and burns in the seat.
Pros: Pleasant staff
Cons: Petrol car but sounded more like a diesel
Pros: I could not relax the whole trip after this, worrying about the car as every mark would cost me. I totally understand that if a car is damaged that I need to pay but not tiny irrelevant marks. It just appeared like a money making scam.
Cons: I have never collected a car and was given a repairs list with the cost. Then I was shown the car and we went around the car marking off every single mark, every scrapes on alloys were marked and I was told any mark on these would cost €200 to €300. After the rep went back inside I scanned the car again and my daughter noticed a tiny dimple in the side of the car and I called the rep out and showed it to her before we left. She marked it on the sheet and told me, I had just saved €300.
Pros: Quick and efficient.
Cons: Nothing - all good
Pros: The car was okay
Cons: The hidden charges and loop holes were not clearly displayed when booking, very poor service
Pros: The car was alrigh
Cons: The service, hidden costs, scammers
Pros: Friendly stuff
Cons: Time spent picking up the car
Pros: Ok Rent Car is really bad, when I needed help they took all the time but to take my money they were really fast
Cons: I pay discover cars full insurance and them I need it to pay again go rent a car. After I had an issue with the car and the insurance didnt't cover that issue.. for six days I spend 600 euros for a small car. It was the worst rent car in my live and I have a lot
Pros: Everything was easy
Cons: Nothing really
Pros: Polite, smooth experience; no tricks.
Pros: Good help, fast
Cons: Overall ok
Pros: Very pleasant gentleman and the best hand over while picking up and dropping off. We rent a car quite often and this was best experience. We were collected at the airport without waiting, car was well presented to us. No problems at all.
Pros: Car had everything that you could wish for
Cons: I thought that when picking car up initial checks for damage were a bit over the top as the car was 8 months old and the person who checked car over treated it as a brand new car. I was so worried about where I parked car for entire rental period because of previous reviews about charges for damage etc. I had car washed on day of return and even though all was ok it was worrying.
Cons: Didn't wait for very long and we had to get a taxi to the site costing 10 euros
Pros: Every thing.
Pros: Good value for money
Cons: It took a long time to complete the paperwork and inspect the car for damage
Pros: Friendly and proffesional
Pros: Everything went great, so we have nothing negative to refer.
Pros: F u
Cons: All a jok
Pros: The cost and all the help from the agent who completed all the paperwork in Faro.
Cons: Needed a phone number for the local office in Faro as only a Spanish number on the documents printed in the UK .
Pros: All round great service! Very low cost, no hassle collecting or dropping off. They even had a gentleman waiting for me outside the airport when I landed who then dropped me back off 4 days later free of charge. Thanks for the hospitality
Pros: The agent did take a very long time checking the car with me and making sure the paperwork was marked up with any damage
Cons: There was quite a wait to collect the car, I think as there was only one agent
Cons: Spent Ages looking for Van which despite the info did not have the logo on it Instructions are misleading Then had to wait over 40 mins for car despite one employee sitting do some other paperwork when there were about 4 people waiting. Also they charge for 0ver 70s which is out of order Wont use them agin and will not recommend them
Pros: Very efficient and friendly service
Cons: Tricky entrance to yard
Pros: Nous avons attendu 1h30 pour obtenir notre véhicule. Ils étaient entrain de le nettoyer à 8h du matin... la voiture est arrivée le tableau de bord plein de poussière. Plus de liquide pour nettoyer le pare-brise. La clim fonctionnait en permanence même si elle était éteinte (super si c'est est plein été en octobre c'est pas nécessaire, il fallait mettre le chauffage pour obtenir une température "normale". Pour info il faut payer 50€ si on dépose véhicule avant 7h du matin.
Cons: Nul. Zéro. Désorganisés. Lents. Sauf pour la dépose c'est allé très vite. Forcément nous étions les premiers et les seuls à 6h30....
Pros: Shuttle driver was pleasant
Cons: Desk staff were un helpful Didn’t answer phone Not given clear instruction on returning - would help if return was programmed into sat nav
Pros: Drop off was very quick.
Cons: Instructions for pickup at airport were very vague, took half an hour to find pickup point. Also took half an hour to get car as only one person on desk.
Pros: I liked the car and the distance from the airport. Finding the information point was easy as well.
Cons: The person who served me was extremely rude and unhelpful.
Pros: Quality of the car was good and it was clean
Cons: On arrival in the airport the shuttle that was supposed to be "waiting to collect us" was not there and we spent 45mins wandering around the airport seeking the non existent collection point. Once we arrived in the rental office we were told that we would need the full insurance package. We had purchased our own rental insurance however we were told that OK rental only accept their own insurance policy and that it would cost us an extra €80. We had more problems but this field is too small
Pros: I didn’t pick up the car because I couldn’t not find the a place
Cons: How difficult is to find your personal
Pros: efficient and friendly staff
Cons: instructions on where to be picked up by shuttle were not clear
Cons: First they said no need to vacuum the when dropping off they want to charge for vacuning
Pros: drop-off and shuttle was efficient.
Cons: Was difficult to find pickup location. Car took a long time to pickup due to technical problems with their system (not the employees' fault)
Pros: Fairly efficient
Cons: Followed the 'exit from airport' instructions but found we could not follow them properly. Had to get assistance from airport and a policeman.
Pros: No issues at all. Staff was very friendly.
Cons: All ok. No issues.
Cons: Opening at 7 am and far away from airport !
Cons: shuttle service
Pros: Horrific dings all over. Gladly didnt have an issue obtaining my deposit as the damage was thoroughly logged.
Pros: The staff on the desk are very kind.
Cons: The waiting for the van/car to go to pick up the car and it’s expensive.
Pros: Drop off at airport
Cons: Bad attitude. Confusing refund scheme with no invoice
Pros: the car
Cons: the cost